Aastra Dialog 3213 User Guide

Dialog 3213

System Telephone for MD110 Communication System

User Guide

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Welcome

Welcome to the User Guide for the Dialog 3213 system telephone in the Ericsson MD110 communication system, release BC11. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization.

To take full advantage of these advanced features and facilities there is a line of telephones, designed for ease of use in every situation.

Function descriptions that do not include speaking in the handset, are described off-hook, if nothing else is stated. Instead of pressing the “Clear-key”, you can always replace the handset.

Some markets use differing codes for some functions. In this guide, all functions are described using the most common code for every specific function. As a note the markets and their differing code is shown.

The User Guide describes the facilities of the Dialog 3213 system telephone as it is programmed at delivery from the factory. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

The latest version of this User Guide can also be downloaded from:

http://www.ericsson.com/enterprise/archive/manuals.shtml

Note: Dialog 3213 is a system telephone, i.e. it can only be used for an Ericsson private branch exchange that supports this type of telephone.

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Hereby, Ericsson Enterprise AB, declares that this telephone, is in conformity with the essential requirements and other relevant provisions of the European R&TTE directive 1999/5/EC. Please refer to: http://www.ericsson.com/sdoc.

EN/LZT 103 24 R1A

All rights reserved. No parts of this publication may be reproduced, stored in retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher.

Dialog 32132

Description ....................................................... 4

Free Seating (optional) ...................................... 7

Incoming Calls ................................................. 9

Outgoing Calls ............................................... 12

During Calls ....................................................15

When You Receive a Busy Tone .....................21

Call Forwarding .............................................. 25

Internal Messages .......................................... 37

Voice Mail ....................................................... 40

Information ..................................................... 43

Abbreviated Numbers .................................... 45

Call Metering ..................................................50

Group Facilities ..............................................52

Other Useful Facilities .....................................54

Paging (optional) ............................................ 65

Authority ........................................................70

Programming and Adjustments ...................... 76

Audible Signals .............................................. 87

Visible Signals ................................................89

Display Information ......................................... 90

Option Unit/Vocabulary ..................................94

Installation ......................................................95

Index .............................................................. 98

Table of Contents

page

3Dialog 3213

Description

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Program

Transfer

Inquiry

Access 2

Access 1

Dialog 3213

•

MD110

Program

•

ABC DEF

•

JKL MNOGHI

•

TUV WXYZPQRS

•

Transfer

•

Inquiry

•

Access 2

•

Access 1

1Display

3x40 characters. See section “Display Information” on page 90.

2 Soft keys

The functions depend on the traffic state. When you are requested to “(see display)”, press the required key to access the function.

3 Programming

See section “Programming and Adjustments” on page 76.

Dialog 32134

4Callback

See section “When You Receive a Busy Tone” on page 21. Function can be removed or moved to other programmable function key by system administrator.

5 Diversion (follow-me)

See section “Call Forwarding” on page 25. Function can be removed or moved to other programmable function key by system administrator.

6 Programmable function keys

See section “Programming and Adjustments” on page 76.

7 Programmable function key/Headset key

Normally a programmable function key as described at 6. With Option unit DBY 410 02 (optional accessory) installed under the telephone, the key is dedicated to be programmed by the system administrator as the Headset key. See section “Other Useful

Facilities” on page 54.

8Transfer

See section “During Calls” on page 15.

9 Triple access line

For handling calls. Access 1 and 2 are available both for incoming and outgoing calls. Inquiry can only be used for outgoing calls.

Description

10 Menu key

When the telephone is in idle state, press to switch between “idle message” and soft key descriptions.

11 Volume control

See section “Programming and Adjustments” on page 76.

12 Mute

a To switch the microphone on or off during a call. b To switch off the ringing signal in idle state or when

ringing. See sections “During Calls” on page 15 and “Audible Signals” on page 87.

13 Loudspeaker on/off

See section “During Calls” on page 15.

14 Clear

To disconnect calls, exit a function or clear the display in programming. Can always be pressed instead of replacing the handset.

15 Optional key panel

With 17 dual-function programmable keys. One or two panels can be connected.

5Dialog 3213

Description

16 Handset

Supplied with hearing aid function as standard.

Please note: The handset may attract and retain small metal objects in the earcap region.

17 Optional pull-out leaf for easy guide

See inside of the back cover.

Dialog 32136

Free Seating (optional)

The free seating function is used for persons who have an office extension number but no telephone set of their own. For example, flexible office workers, persons mostly working outside the office, etc. As a free seating user and working from the office, you logon to any free telephone set that temporarily will be assigned with your extension number and your system authorities.

To log on

* 1 1 * Press

Free Seating (optional)

z * Enter the authorization code and press

z # Enter your telephone number and press

X Press to finish the procedure

The display shows your telephone number.

Note: An earlier version of the free seating function use another procedure: To log on, press

* 1 0 * extension No. #.

7Dialog 3213

Free Seating (optional)

To log off

# 1 1 # Press

X Press to finish the procedure

Note: An earlier version of the free seating function use another procedure: To log off, press

# 1 0 #.

Dialog 32138

Incoming Calls

Answer calls

A ringing signal and a flashing lamp indicate an incoming call.

On Access 1

Normally you will receive calls on the Access 1 line.

u Lift the handset

On any other line key

Incoming Calls

u Lift the handset

}h Press the flashing line key

Handsfree

}h Press the flashing line key

You are connected to the caller via the loudspeaker and microphone.

X Press to terminate a handsfree call

9Dialog 3213

Incoming Calls

On another extension

You can answer a call to a phone in another room:

u z Call the ringing extension

14:25 12 Feb 2001 2222 CBack CWait Pick

Note: The display image might differ from the above.

8 Press

Notes:

You can also press (function key pre-programmed by you).

Pick (see display) or On-hold/Pick-up

France press

4; Sweden press 6

Dialog 321310

Incoming Calls

Answer a second call during an ongoing call

If your telephone is pre-programmed with a “Free on 2nd access” key, you can receive another call, if this function is activated.

h Free on 2nd Access Press to activate / deactivate

When Free on 2nd access is active the lamp is lit.

Note: Function key pre-programmed by system administrator.

You have an ongoing call on Access 1, when the Access 2 key flashes to indicate a new incoming call:

}h Access 2 Press to answer

The first call is put on hold.

}h Access 1 Press to switch back to the first call

The second call is put on hold. You are connected to the first caller.

X Press to terminate the connected call

Note: If the calling party has activated Call waiting, you can receive a second call even if Free on 2nd access is not activated.

11Dialog 3213

Outgoing Calls

Make calls

How to make internal and external calls:

u Lift the handset and proceed depending on call type:

Internal calls

z Dial the extension number

External calls

0 Dial the digit or digits to get an external line

Dial tone.

Note: The particular digit or digits used in your office, e.g. 0 or 00.

z Dial the external number

d or X Press to end the call

Note: If you receive a queue tone when the digit or digits to get an external line are dialled (optional function Least Cost Routing is used in the system), keep waiting. Once a line becomes free you will receive a dial tone. If a warning tone is heard, the selected line is marked “Expensive”.

Dialog 321312

Handsfree

With the handset on hook:

Outgoing Calls

z Dial the number

You are connected via the loudspeaker and microphone.

X Press to terminate a handsfree call

Note: You can make your calls faster by using common abbreviated numbers and by using your own programmed abbreviated numbers. See section “Abbreviated Numbers”

on page 45.

Individual external line

To make a call on a specific external line:

* 0 * Press

z # Dial the individual external line number and press

z Dial the digit or digits to get an external line and the external

number

13Dialog 3213

Outgoing Calls

Last external number redial

When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not.

u Lift the handset

* * * Press to redial the saved number

The last external number is automatically redialled.

Notes:

You can also press redial (function key pre-programmed by you).

Finland and Sweden press

RDial (see display) or Last number

Save external number

When you make an external call, you can save the number in order to redial the same number easily. Any previously saved number is erased.

To save an external number:

Redial g Press before you finish the call

Note: Function key pre-programmed by system administrator.

Redial number

u Lift the handset

Redial g Press to redial the number

* * 0

Note: Function key pre-programmed by system administrator.

Dialog 321314

During Calls

Group listening (loudspeaking)

This function lets other people in your room listen to your telephone conversation. You speak in the handset while the other party´s voice is heard on the loudspeaker.

During an ongoing conversation:

s Press to switch between loudspeaker and handset

When the key lamp is lit, the other party´s voice is heard on the loudspeaker.

Note: You can adjust the volume, See section

“Programming and Adjustments” on page 76.

From loudspeaking to handsfree

d Replace the handset

Handsfree conversation.

From handsfree to loudspeaking

u s Lift the handset and press

X Press to end the call

15Dialog 3213

During Calls

From handset to handsfree

s d Press and replace the handset

Handsfree conversation.

X Press to end the call

From handsfree to handset

u Lift the handset

Conversation via the handset.

Mute

m Press to switch the microphone on or off

When the lamp is lit, the person on the line cannot hear what is being said in your room.

Inquiry

You have speech connection on Access 1 and want to make an inquiry to an internal or external party.

h Inquiry Press

Note: You can also press Access 2.

z Call the second party

The first party is put on hold (the Access 1 key lamp flashes slowly). When the other party answers you can switch between the calls (refer back), transfer the call, create a conference and end one of the calls.

X Press to end the inquiry call

The second party is disconnected.

}h Access 1 Press to return to the first party

Dialog 321316

Refer back

The key lamp flashes for the call put on hold.

During Calls

}h Access 1 Press to put second party on hold

First party is connected.

}h Inquiry Press to put first party on hold

Second party is connected.

X Press to terminate the connected call

Transfer

You want to transfer an ongoing call.

h Inquiry Press

z Call the second party

h Transfer Press before or after answer

The ongoing call is transferred.

Note: If you have put more than one call on hold, the last call that was put on hold will be transferred. If the dialled extension is busy or transfer is not allowed, your phone will ring again.

17Dialog 3213

During Calls

h Inquiry Press

Conference

With this procedure you can include up to seven parties in a conference. Only the conference leader can admit participants. During the conference a tone will be heard every 15th second.

Note: The conference tone might be disabled for your system.

You have an ongoing conversation (Access 1) and want to establish a telephone conference. You will become the conference leader.

Note: You can also press Access 2.

z Call the second party

Wait for answer.

3 Press to establish a conference

Note: You can also press: Conference (function key pre-programmed by you).

Repeat the procedure to add more conference members

Conf (see display) or

d Replace the handset to leave the conference

Dialog 321318

During Calls

On hold

You can temporarily put the ongoing call on hold. Calls put on hold can be resumed on your own telephone or another.

Individual

h d Press the ongoing call line key and replace the handset

The key lamp flashes slowly.

}h Press the line key again to resume the call

Common

8 Press

Notes:

You can also press: (function key pre-programmed by you).

France press

Pick (see display) or On hold/Pick-up

4; Sweden press 6

d Replace the handset

The key lamp flashes slowly. If your number is multiple represented on other telephones, the key lamp that represents your number flashes slowly on these telephones.

To resume the call on your own extension:

}h Press the line key

To resume the call on another extension:

z Call the extension where the call was put on hold

8 Press

Notes:

You can also press: (function key pre-programmed by you).

If your number is multiple represented on the telephone, you can also press the key that represents your number.

France press

Pick (see display) or On hold/Pick-up

4; Sweden press 6

19Dialog 3213

During Calls

Send caller identity code at transfer

When transferring a call you can send the caller’s identity code or number to the receiver’s display.

You have speech connection with an external party on Access 1.

h Inquiry Press to put the call on hold

Note: You can also press Access 2.

* 7 7 * Press

z # Dial the caller’s identity code or number and press

z Call the second party

h Transfer Press before or after answer

The ongoing call is transferred with the caller´s identity code or number.

Note: You can only use this function if the receiver’s telephone is programmed to handle identity codes.

Dialling during a connected call

When calling interactive tele services, e.g. telephone banks, you need to use Dual Tone Multi Frequency (DTMF) signals. If your exchange is not already programmed to automatically convert your entered digits into DTMF signals, you need to activate the function during the call.

During an ongoing call:

9 z Press and dial the requested digits

Entered digits are transferred as DTMF signals.

Notes:

You can also press

Finland press

Tones (see display).

1 and dial the required digits.

Dialog 321320

When You Receive a Busy Tone

Busy extension or external line

If you call an extension and receive a busy tone or get no answer or all external lines are busy you can use these methods:

Automatic callback

If a called extension is busy or there is no answer:

6 Press

Notes:

You can also press: (function key pre-programmed by you).

CBack (see display) or Callback

France, Finland and Sweden press

d Replace the handset to finish procedure

You are called back (recall ringing signal) when the ongoing call is finished or the next time a new call is finished. You have to answer within eight seconds, otherwise the Callback service is cancelled.

u Lift the handset when you are called back

The system calls the extension.

Note: Callbacks can be activated on several extensions at the same time. Callbacks from additional lines will recall on the Access 1 line.

21Dialog 3213

When You Receive a Busy Tone

If all external lines are busy (after dialling the digit or digits to get a line):

6 Press

Notes:

You can also press: (function key pre-programmed by you).

CBack (see display) or Callback

France, Finland and Sweden press

z # Dial the external number and press

d Replace the handset to finish procedure

When an external line becomes free you will be called back (recall ringing signal). You have to answer within eight seconds, otherwise the Callback service is cancelled.

u Lift the handset when you are called back

The system calls the external number.

Note: Only one Callback can be activated on a busy external line. Callbacks from additional lines will recall on the Access 1 line.

Cancel any single callback

# 3 7 * z Press and dial the extension number

Note: To cancel a single Callback on a specific external line, dial the digit or digits to get a line instead of the extension number.

# X Press

Cancel all callbacks

# 3 7 # Press

X Press

Dialog 321322

When You Receive a Busy Tone

Activate call waiting

If you urgently wish to contact a busy extension or external line, you can notify it by a call waiting signal.

5 Press

Notes:

You can also press: (function key pre-programmed by you).

CWait (see display) or Call waiting

France and Finland press

Keep handset off-hook. When the called extension or the external line becomes free, it will be called automatically.

Note: The call waiting function might be blocked for use on your extension (programmed by system administrator). If call waiting is not allowed you will continue to receive a busy tone.

Intrusion on a busy extension

You can intrude on an ongoing call on a busy extension.

6; Sweden press 4

4 Press

Notes:

You can also press: key pre-programmed by you).

France and Sweden press

Before the intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard.

Note: The warning tone might be disabled for your system. The Intrusion function might be blocked for use on your extension (programmed by system administrator). If Intrusion is not allowed you will continue to receive a busy tone.

Intr (see display) or Intrusion (function

23Dialog 3213

When You Receive a Busy Tone

* 4 4 * z Press and dial the individual external line number

Intrusion on a busy external line

You can intrude on an ongoing call on a busy external line.

# z Press and dial the digit or digits to get an external line

Busy tone.

4 Press

Notes:

You can also press: key pre-programmed by you).

France and Sweden press

Before the intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard.

Intr (see disp la y) or Int ru sion (fu nc ti on

Dialog 321324

Call Forwarding

Diversion

If you do not want to be disturbed or will be out of the office, you can have all calls to your extension diverted to a pre-programmed answering position. During diversion you will hear a special dial tone and the diversion lamp indicates that your triple access line is diverted. You can still make calls as usual.

Diversion can be direct, on no answer, on busy or to another information service facility.

Note: If your telephone is programmed with “Multiple Directory Diversion and Do not disturb” (ask your system administrator), Diversion is ordered and cancelled simultaneously on all lines.

Order direct diversion from your own extension

The call is diverted to an individual position or up to three predetermined common answering positions (depending on the type of the incoming call). Programmed by the system administrator.

h Diversion Press

* 2 1 # Press

X Press

Note: Function key pre-programmed by system administrator. If you order diversion with the handset off-hook or the loudspeaker on, press the diversion key twice. You can also use the procedure below.

Note: U.K. press

Note: Diversion can also be ordered and cancelled from

the answering position, use the same procedure as in section “Internal follow-me” on page 28.

* 2 #

25Dialog 3213

Call Forwarding

)h Diversion Press

# 2 1 # Press

Cancel direct diversion from your own extension

Note: Function key pre-programmed by system administrator. You can also use the procedure below.

Note: U.K. press

X Press

Note: Diversion can also be ordered and cancelled from the answering position, use the same procedure as in section “Internal follow-me” on page 28.

Diversion when there is no answer

* 2 1 1 # Press to order

Note: Finland and Norway press

The incoming call is diverted after 3 signals.

X Press

# 2 1 1 # Press to cancel

Note: Finland and Norway press

X Press

# 2 #

* 6 1 #

# 6 1 #

Dialog 321326

Diversion when caller receives a busy tone

* 2 1 2 # Press to order

Call Forwarding

Note: Finland and Norway press

X Press

# 2 1 2 # Press to cancel

Note: Finland and Norway press

X Press

Diversion to another information service facility

* 2 1 8 # Press to order

X Press

# 2 1 8 # Press to cancel

X Press

* 6 7 #

# 6 7 #

27Dialog 3213

Call Forwarding

Internal follow-me

All calls to your extension are diverted to an extension of your choice (within the private network). During follow-me you will hear a special dial tone and the diversion lamp indicates that your triple access line has follow-me. You can still make calls as usual.

Note: If your telephone is programmed with “Multiple Directory Diversion and Do not disturb” (ask your system administrator), Internal follow-me is ordered and cancelled simultaneously on all lines.

Order from your own extension

u Lift the handset

h Diversion z Press and dial the answering position number

Note: Function key pre-programmed by system administrator.

h Diversion Press to order

d Replace the handset

Note: You can also use the procedure below.

* 2 1 * z Press and dial the answering position number

Note: U.K. press

* 2 * No.

# X Press

Dialog 321328

Cancel from your own extension

)h Diversion Press

# 2 1 # X Press

Call Forwarding

Notes:

Function key pre-programmed by system administrator.

You can also use the procedure below.

Note: U.K. press

Redirect from answering position

# 2 #

* 2 1 * z Press and dial your own extension number

Note: U.K. press

* 2 * No.

* z Press and dial the diversion number

# X Press to redirect

Calls are diverted to the answering position.

Note: Internal follow-me must be ordered from your own extension before you can redirect from answering position.

Cancel from answering position

# 2 1 * z Press and dial your own extension number

Note: U.K. press

# 2 * No.

# X Press

29Dialog 3213

Call Forwarding

External follow-me

If external follow-me is allowed you can have all calls to your extension diverted to an external number of your choice. A special dial tone will be heard. You can still make calls as usual.

Order

* 2 2 # z Press and dial the digit or digits to get an external line and the

external number

# X Press

Cancel

)h Diversion Press

Note: Function key pre-programmed by system administrator. You can also use the procedure below.

# 2 2 # Press

X Press

Bypass diversion

If bypass diversion is allowed from your extension, you can bypass an activated diversion/follow-me on a specific extension.

* 6 0 * z Press and dial the extension number

# Press and wait for answer

Dialog 321330

+ 70 hidden pages

Aastra Dialog 3213 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Welcome

Table of Contents

Description

Free Seating (optional)

To log on

To log off

Incoming Calls

Answer calls

Answer a second call during an ongoing call

Outgoing Calls

Make calls

Individual external line

Last external number redial

Save external number

During Calls

Group listening (loudspeaking)

From handset to handsfree

From handsfree to handset

Mute

Inquiry

Transfer

Conference

On hold

Send caller identity code at transfer

Dialling during a connected call

When You Receive a Busy Tone

Busy extension or external line

Call Forwarding

Diversion

Internal follow-me

External follow-me

Bypass diversion