Premium Telephone
BusinessPhone Communication Platform
User Guide
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Welcome
Welcome
Welcome to the User Guide for the Ericsson Analog Premium phone
in the BusinessPhone Communication Platform from Ericsson. The
BusinessPhone Communication Platform consists of:
• BusinessPhone 50
• BusinessPhone 128i
• BusinessPhone 250
The features described in this User Guide are related to version 5.1
of the BusinessPhone Communication Platform. Some might not
work in earlier versions of the system and/or might be protected by
a hardware dongle that has to be bought separately.
This guide will demonstrate how the Analog Premium phone helps
you access the functions of the BusinessPhone Communication
Platform.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/archive/manuals.shtml
Note: Since the Ericsson Analog Premium telephone easily
can be switched between pulse and tone dialling it can be
connected to all types of telephone exchanges, but
remember that analog telephones must be connected to
analog lines.
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Hereby, Ericsson Austria GmbH, A-1121 Vienna, declares that this
telephone, is in conformity with the essential requirements and
other relevant provisions of the R&TTE directive 1999/5/EC.
EN/LZTBS 151 301 R1A
© Ericsson Austria GmbH 2002
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher.
BusinessPhone – Premium Telephone2
Quick Reference Guide and Quick Reference Card
– Premium Telephone
Analog telephone for BusinessPhone Communication Platform
Answer calls
Answer: Lift handset
Answer on another
extension: Lift handset Ext. No.
Make calls
Internal calls: Lift handset Ext. No.
External calls: Lift handset
Common
abbreviated number: Lift handset Abbreviated No.
Individual abbreviated
number: Lift handset
Last external
number redial: Lift handset
You get busy tone or no answer
Automatic call-back: 5 Replace handset
Camp-on: 4 Keep handset off hook
Intrusion:
Conference
Ongoing
conversation:
External No.
Abbreviated No.
Lift handset when called back
8
y Call 3rd party
0
**
r
6
0- 9
y (To establish)
Replace handset (To leave)
Inquiry
Ongoing conversation: y Call 3rd party
Refer back
Switch between calls: y 2
To terminate:
Transfer
Transfer a call: y Call 3rd party
Tandem configuration
Activate: Lift handset *28#
Deactivate: Lift handset
Transfer a call
between members:
Reminder
Reminder (24 hours): Lift handset *32*
Cancel reminder: Lift handset
Account number
Costs on a selected
account no.: Lift handset
y 1
Replace handset
Before or after answer)
Replace handset
#28#
Replace handset
y Own directory No.
Replace handset
Reminder time
#
#32#
*9*
Account number
#
?
DISA and Message check:
Company number
DISA number Message system
Password
?
Quick Reference Guide and Quick Reference Card – Premium Telephone
Call forwarding
Fixed diversion: Lift handset *21#
Internal diversion: Lift handset
Cancel: Lift handset
Follow me, re-direct
from answering
extension: Lift handset
Cancel: Lift handset #21*
Bypass call forwarding: Lift handset *60*
External diversion:
Program: Lift handset
Cancel: Lift handset
Re-activate: Lift handset
Messages
“Call me”: 9#
Voice:
Play-back:
Re-record:
Send: #
Receive messages: Lift handset
New No.
Own No.
Own No. #
Ext. No.
Line access code
External No.
99Speak
*
9 Speak
*21*
#
#21#
*21*
* New No. #
#
*22*
#
#22#
*22*#
*59#
Information
Enter information
(pre-text): Lift handset
Time of return 1. hour (00-23) minute (00-59)
Date of return 2. month (01-12) day (01-31)
Lunch 3. back at, hour minute
Meeting 4. back at, hour minute
Vacation 5. back, month day
Illness 6. back, month day
Individual abbreviated numbers
Enter “Info code” and
“Completing info”
(see below)
Info code Completing info
*23*
#
**0..................................................................
**1..................................................................
**2..................................................................
**3..................................................................
**4..................................................................
**5..................................................................
**6..................................................................
**7..................................................................
**8..................................................................
**9..................................................................
Special account numbers for business calls:
Account numberProject name
1
2
3
4
This is a part of EN/LZTBS 151 301 R1A. Subject to alteration without prior notice.
This is a part of EN/LZTBS 151 301 R1A
Table of Contents
Description .......................................................6
Incoming Calls ................................................. 9
Outgoing Calls ............................................... 11
During Calls .................................................... 14
Call Forwarding ..............................................18
Information .....................................................23
Internal Messages .......................................... 26
Mailbox System .............................................. 31
Abbreviated Numbers ....................................35
Group Facilities ..............................................38
Other Useful Facilities ..................................... 41
Date and Time ............................................... 47
Security ..........................................................48
Least Cost Routing ........................................ 51
Audible Adjustments ...................................... 52
Tones and Signals ..........................................54
Useful Hints .................................................... 56
Installation ...................................................... 57
Troubleshooting ..............................................60
Glossary .........................................................61
Index ..............................................................63
Telephone Toolbox and Voice Guide ............... 65
Table of Contents
page
5BusinessPhone – Premium Telephone
Description
Description
15
14
(bottom side)
1
13
18
8910
3
2
16
5
4
6
7
17
1Display
16 characters. Indicates call duration or date and time.
12
11
BusinessPhone – Premium Telephone6
2 Programmable keys
Ten keys for storing frequently called numbers. You can store two
numbers per key (upper and lower), see section “Abbreviated
Numbers” on page 35.
3 Message waiting LED
A flashing light indicates a waiting message. See section “Internal
Messages” on page 26.
Note: This function is only valid for the Dialog 3185 MW
(Article number DBVA 404 4053/208 R1A).
4 Mute
To switch the microphone on or off. See section “During Calls” on
page 14.
5 Handset and speaker volume
To adjust the volume. See section “Audible Adjustments” on
page 52.
6 R-key
Used for example to make an inquiry, to transfer a call or to
establish a conference, see section “During Calls” on page 14. Can
be set to two different modes, see section “Audible Adjustments”
on page 52.
Description
7 Line / Loudspeaker on/off
a. Line key for in and outgoing calls.
b. Loudspeaker on or off. See section “During Calls” on page 14.
8 Program
Storing numbers. See section “Abbreviated Numbers” on page 35.
Setting the clock. See section “Other Useful Facilities” on page 41.
9 Tone
Temporary change to tone dialling. See section “During Calls” on
page 14.
10 Last number redial / Pause key
a. Redial last number dialled.
b. Insert a pause if you have to wait for dial tone.
11 Ringing signal volume
Adjust ringing signal volume. See section “Audible Adjustments” on
page 52.
12 Ringing signal character
Adjust ringing signal character. See section “Audible Adjustments”
on page 52.
7BusinessPhone – Premium Telephone
Description
13 Tone / Pulse dialling
Switch between tone or pulse dialling. See section “Audible
Adjustments” on page 52.
14 Flash / Earth mode
Switch between “flash” (time d b reak) or “earth” mode for the R-key.
See section “Audible Adjustments” on page 52.
15 Clock on/off
See section “Date and Time” on page 47.
16 Loudspeaker
17 Microphone
18 Handset with hearing aid function
See section “Audible Adjustments” on page 52.
Please note: The handset may retain small metal objects
in the earcap region.
BusinessPhone – Premium Telephone8
Incoming Calls
A ringing signal indicates an incoming internal- or external call.
Answer calls
u Lift the handset
On another extension
You can answer a call to another extension from any phone in your
office.
Incoming Calls
uz Lift the handset and call the ringing extension
You receive busy tone.
6 Press
9BusinessPhone – Premium Telephone
Incoming Calls
Answer a second call
A call waiting tone will inform you, during a conversation, that a
second call is waiting on your phone. (See also Camp-on).
You have two options.
Option 1:
Finish the ongoing call:
d Replace the handset
The new call will be signalled on your phone.
u Lift the handset to receive the new call
Option 2:
Ask your conversation partner to wait:
yd Press and replace the handset
The waiting call will be signalled on your phone.
u Lift the handset to receive the new call
After finishing the new call:
d Replace the handset
Your first call will be signalled on your phone.
u Lift the handset to receive the first call again
Handsfree
You can also answer calls handsfree.
l Press without lifting the handset
You are connected to the caller via the loudspeaker and
microphone.
(l Press to terminate a handsfree call
BusinessPhone – Premium Telephone10
Outgoing Calls
Sometimes you make a call but the person is not available. These
functions will help you in your attempts to establish contact with the
called party.
Make calls
How to make internal and external calls.
u Lift the handset and dial either:
Outgoing Calls
z An extension number to make an internal call,
or
0z The digit(s) for external call access and the external number
Note: Which digit to press for external call access,
depends on the configuration of the system.
d Replace the handset to end the call
Note: You can make your calls faster, using common
abbreviated numbers and by programming your own
abbreviated numbers.
Wait for dial tone
Sometimes it is required to wait for a new dialling tone after dialling
the prefix digit when making an external call. In such situations, you
must store the pause for a new dial tone into the number:
r Press
11BusinessPhone – Premium Telephone
Outgoing Calls
Handsfree
You can also make handsfree calls.
l Press without lifting the handset
z Dial the number
You are connected to the caller via the loudspeaker and
microphone.
(l Press to terminate a handsfree call
Last external number redial
When you initiate an external call the system automatically stores all
the dialled digits, irrespective of whether the call was successful or
not. Stored numbers can consist of maximum 31 digits.
Note: To redial a number that incorporates a wait for a new
dial tone, you must indicate to the telephone where in the
number it must pause and wait for the new dial tone. To do
this, press the redial-key at the proper place in the number.
See section “Make calls” on page 11.
ur Lift the handset and press to redial last dialled external
number
Automatic call-back
You call an extension and receive busy tone or get no answer.
This can also be used if no external line is free:
5 Press
Verific ation to ne.
d Replace the handset
You are called back if the extension finishes the ongoing call or the
next time the extension finishes a new call. You have to answer
within eight seconds otherwise the call-back service is cancelled.
u Lift the handset when you are called back
The requested extension is called automatically.
BusinessPhone – Premium Telephone12
Busy extension
You call an extension and receive busy tone.
Camp-on
You can notify a busy extension of your call by a muted ringing call
(if this function is allowed).
4 Press to camp-on
(Keep handset off hook) When the called extension replaces the
handset it will be called automatically.
Note: If you receive the busy tone again, the desired
extension does not allow camp-on.
Intrusion
You can intrude on an ongoing call on a busy extension (if this
function is allowed).
8 Press to intrude
Intrusion tone is heard and a three-party call is established.
When the called extension replaces the handset and you keep off
hook, the called extension will be recalled automatically.
Outgoing Calls
Note: If you still hear the busy tone, then your extension
does not have the authority to intrude or the desired
extension is protected against intrusion.
Call timer
When you make an outgoing call, the call timer starts after 4
seconds, showing the duration of your call. When the call is
finished the duration is displayed for 15 seconds.
If you want to see the duration of your last call (idle phone):
uP Lift the handset and press
Display example:
00:00:35
13BusinessPhone – Premium Telephone
During Calls
During Calls
The BusinessPhone Communication Platform allows you to handle
calls in many different ways. You can for instance make an inquiry,
transfer the call or create a conference.
Monitoring
You have an ongoing conversation via the handset.
l Press to switch the loudspeaker on
d Replace the handset
The loudspeaker monitors the call.
Note: When the loudspeaker is on, the microphone is
automatically switched off in the handset. You can adjust
the volume, see section “Audible Adjustments” on page 52.
(l Press to end the call
From monitoring to handset
u Lift the handset
Continue your conversation via the handset.
BusinessPhone – Premium Telephone14
Mute
You have an ongoing conversation.
During Calls
m Press to switch the microphone on or off
When the lamp lights, the caller will not be able to hear the
conversation in your room.
Inquiry
During an ongoing conversation you like to make an inquiry to an
internal or external party.
y Press
The first call is put on hold.
z Call the third party
When the third party answers you can switch between the calls,
create a conference and end one of the calls.
Refer back
You can switch between connected parties:
y2 Switch between calls
y1 Press to terminate
The ongoing call is terminated. The other call is connected.
Note: Sometimes the “R”-key must be pressed twice. If no
speech connection could be established, it may take a few
seconds until you are re-connected to the original call.
Whether you can put internal calls on hold or transfer calls
to external lines depends on the configuration of your PBX.
Consult your system administrator.
15BusinessPhone – Premium Telephone
During Calls
Transfer
You have an ongoing internal or external conversation and you
want to transfer the ongoing call.
y Press
z Call the third party
You can transfer the call before answer or wait for answer
Note: Make sure, that you are connected to the desired
party. Please read the notes and warnings in section “Useful
Hints” on page 56.
d Replace the handset
The call is transferred.
Transfer to a busy extension
You can even transfer calls to busy extensions. The other party will
hear a muted signal (camp-on), and the call will be extended, as
soon as the ongoing call is terminated (if camp-on is allowed).
Call-back
You are called back, if you have transferred an external call and the
other extension has not answered the call within a certain time.
Your telephone will ring again.
BusinessPhone – Premium Telephone16
Conference
You have an ongoing conversation and you want to establish a
telephone conference.
y Press
z Call the third party
During Calls
y3 Press to establish a three party conference
Now you have established a three party conference. To mark the
conference, all conference members will hear a periodical
conference tone.
Repeat the procedure to include other persons to the
conference
In this way, you can include up to six parties in a conversation.
How many of them can be external callers depends on the
programming of the system.
d Replace the handset to leave the conference
Dial mode
If your telephone is in the pulse dialling mode, and you want to use
any of the automated data services that require tone dialling, you
can switch temporarily to tone dialling during a call, e.g. when
calling interactive tele services or controlling telephone answering
machines remotely.
Note: After you end the call, dialling is reset to pulse
dialling.
t Press to switch to tones
17BusinessPhone – Premium Telephone
Call Forwarding
Call Forwarding
When you are not available to take calls or decide to answer your
calls on another extension, it is useful to forward your calls to an
alternate answering position.
If you urgently need to talk to someone who has forwarded his
calls, the system is also equipped with a bypass function.
Depending on the type of diversion you are also able to record your
personal greeting, see section “Personal greeting” on page 34.
Note: You can still make calls as usual.
Diversion on no reply
If you are not available to answer incoming calls (internal or
external), your system administrator can program your extension to
automatically divert calls to a programmed diversion address
(default time: 15 seconds).
Diversion on busy
If your extension is busy and you receive an incoming call (internal
or external), your system administrator can program your extension
to automatically divert the call to a programmed diversion address.
BusinessPhone – Premium Telephone18
Fixed diversion
This function directs your calls to a pre-programmed answering
position (e.g. secretary).
Activate fixed diversion
u*21# Lift the handset and dial to activate diversion
Cancel diversion
u#21# Lift the handset and dial to cancel diversion
Individual diversion
This feature gives you the possibility to divert your calls to internal
and external positions, e.g. to any directory number, a colleague’s
extension, an external number or a common abbreviated number
(e.g. your car telephone).
Call Forwarding
Note: In order to prevent misuse, individual external
diversion can be blocked for your extension, see section
“Security” on page 48.
Program and activate internal diversion
Divert your calls to an internal position.
u Lift the handset
*21* Dial
z Enter the new diversion address
# Press to activate the individual diversion
Verification tone. You can make outgoing calls as usual.
A special dial tone reminds you that “Call forwarding” is active.
Note: An individual internal diversion cannot be activated if
an individual external diversion is already activated.
19BusinessPhone – Premium Telephone
Call Forwarding
Cancel internal diversion
u Lift the handset
#21# Dial
Program and activate a new external diversion address
To set a new individual external diversion address:
u Lift the handset
*22* Dial
0
z
Dial the digit(s) for external call access and enter the new
external diversion address
A maximum of 24 digits.
Note: If your public network requires waiting for a second
dial tone, press “
*”.
# Press to activate the individual diversion
Verific ation to ne.
Note: Individual external diversion can also be used via the DISA
function, see section “Other Useful Facilities” on page 41.
Cancel external diversion
u Lift the handset
#22# Dial
Note: The programmed diversion address is not removed
from the memory, the diversion is just inactive.
Re-activate external diversion
Divert your calls to an external position.
u Lift the handset
*22*# Dial to activate the programmed external diversion
You can make outgoing calls as usual. A special dial tone reminds
you that “Call forwarding” is active.
BusinessPhone – Premium Telephone20
Follow me
If you are in another room, you can still answer your calls by
forwarding them to where you are. To activate Follow me,
“Individual Diversion” must be active on your telephone.
Activate follow me
Note: This procedure has to be executed from the
telephone the calls are diverted to.
u Lift the handset
*21* Dial
z* Dial your number and press
Call Forwarding
z Dial the new number to where incoming calls should be
diverted
# Press to activate follow me
Special dial tone.
Cancel follow me
Follow me and individual diversion can also be cancelled from the
answering position.
u Lift the handset
#21* Dial
z Dial your number
# Press to cancel follow me
Dial tone.
21BusinessPhone – Premium Telephone
Call Forwarding
Bypass call forwarding
Bypass call forwarding makes it possible to call a specific
extension, even if call forwarding is activated on this extension.
u Lift the handset
*60* Dial
z Enter extension number
# Press
You will be connected to the specified extension, regardless of
which type of call forwarding the called extension has activated.
BusinessPhone – Premium Telephone22
Information
Information
If you are not in the office for a certain period of time (e.g. meeting,
vacation, lunch, illness), this feature allows you to inform your
callers why you are absent. External callers will be routed to the
operator who also has access to your absence info.
Note: When you have activated a diversion with a personal
greeting, callers will receive this greeting instead of your
activated absence information.
You can inform your callers with:
1) Pre-defined texts
Enter the reason for your absence and the date and time of your
return.
2) Voice information
Record a voice message and name the reason of your absence.
23BusinessPhone – Premium Telephone
Information
Enter information
To store text or voice information.
u Lift the handset
*23* Dial to enter the information mode
Select “Pre-defined text” or “Voice information”
Pre-defined texts
z Enter “Code” and
z Enter “Completing info” from the table below
Time of return 1 hour (00-23) minute (00-59)
Date of return 2 month (01-12) day (01-31)
Lunch 3 back at, hour minute
Meeting 4 back at, hour minute
Vacation 5 back, month day
Illness 6 back, month day
# Press to enter the information
Internal callers receive the information on the display (or as spoken
information to callers without display phone). External callers will be
routed to the operator who also has access to your absent info.
Pre-defined texts example:
Vacation, back June 27
u Lift the handset
*23* Press
5 Enter code
0627 Enter month and day
# Press
Information active.
Code Completing info
BusinessPhone – Premium Telephone24
Voice information
u Lift the handset
*23* Press to enter information mode
9 Press and speak
* Press to play-back and listen to your recording
9 Press and speak to re-record
# Press to activate
Internal callers will hear the information via the handset or the
loudspeaker. External callers will be routed to the operator who
also has access to your absent info.
Note: You can dial your own extension number if you want
to check your information.
Erase information, Save information
Information
u#23# Lift the handset and press to erase info
or
u Lift the handset
#23*# Press to deactivate and save for later use
Information is passive.
Use saved information
When the information is switched off:
u Lift the handset
*23*# Press to activate saved info
Information is active.
25BusinessPhone – Premium Telephone
Internal Messages
Internal Messages
You can send a call-back or a voice message when you call an
extension and receive busy tone or get no answer.
This section also describes how to record a personal voice
message and how to forward a voice message. Your incoming
messages can be indicated by a rapidly flashing message waiting
LED (Dialog 3185 MW only).
Password protection
The first time you enter the message system (only possible from
own extension) you might be requested to change your password if
it is default (0000).
Note: Some systems are programmed to allow the default
password.
Follow the voice announcements
You are requested to enter a new password, confirm and save it. If you
use the default password, you are requested to try again.
d Replace the handset to finish the procedure
or
Continue with any of the message functions
If you want to change your password again, it is possible from the
message system or via the function “Select password” on page 49.
BusinessPhone – Premium Telephone26
Send message
To send a message to an extension when you receive busy tone
or get no answer.
Call-back
To s e nd a “call me” message.
9# Press to send
Voice
To send a voice message.
99 Press and speak
* Press to play-back and listen to your recording
9 Press and speak to re-record
# Press to send
Internal Messages
27BusinessPhone – Premium Telephone
Internal Messages
Check and store received messages
You can check and store your received messages.
Received messages are divided into following three categories:
• New messages (not heard)
• Heard messages
• Stored messages
Voice messages can also be forwarded to other mailbox numbers
(individual or common), see section “Forward a voice message” on
page 29.
Note: Messages are deleted from the system after a certain
time. The time depends on which category the message
belongs to. Please ask your system administrator regarding
this.
u Lift the handset
*59# Dial
You can check and store your received messages. Up to
20 messages can be stored.
Voice messages will be heard via the speaker or the handset.
“Call me” messages will call the sender automatically (these
messages cannot be stored).
Note: Depending on the configuration, you might be asked
for your password before you can retrieve your messages.
See section “Security” on page 48.
BusinessPhone – Premium Telephone28
Forward a voice message
Your received voice messages (in the individual mailbox) can be
forwarded to other mailbox numbers (individual or common). When
you forward a voice message to an individual mailbox, the mailbox
number is the same as the extension number. See also section
“Mailbox System” on page 31.
u Lift the handset
*59# Dial
Note: Depending on the configuration, you might be asked
for your password before you can retrieve your messages.
See section “Security” on page 48.
Follow the voice announcements
You can forward new, heard or stored voice messages.
Note: The forwarded message is a copy, i.e. it can be
deleted without deleting the original message.
Repeat the procedure to forward the message to another
mailbox
d Replace the handset to finish the procedure
Internal Messages
29BusinessPhone – Premium Telephone
Internal Messages
Dictaphone function
If you want to record and retrieve personal voice messages you can
use the dictaphone function. A dictaphone message is treated as a
normal message. How to retrieve dictaphone messages, see
section “Check and store received messages” on page 28.
Record message
To start the recording:
u Lift the handset
*58# Dial and record your message
The maximum recording time is four minutes and 15 seconds.
Select options below:
* Press to play-back
9 Press and speak to re-record
# Press to stop the recording and save the message
BusinessPhone – Premium Telephone30
Mailbox System
Mailbox System
While you are away from the office, callers can leave messages in
your individual mailbox. You are also able to record your personal
greeting, see section “Personal greeting” on page 34.
The first time you enter the message system (only possible from own
extension), you might be requested to change your password if it is
default (0000). See section “Password protection” on page 26.
The mailbox system is a part of the message system.
Individual mailbox system
Callers are able to leave messages in your individual mailbox.
Activate
Divert your extension to the mailbox system.
u*21* Lift the handset and dial
z Dial the number to the mailbox system
Please ask the system administrator for your defined mailbox system
number.
# Press
Deactivate
u#21# Lift the handset and dial
31BusinessPhone – Premium Telephone
Mailbox System
Retrieve messages internally
When you lift the handset and receive a special dial tone, either a
diversion is activated or a message is waiting. Your incoming
messages can also be indicated by a rapidly flashing message
waiting LED (Dialog 3185 MW only).
u*59# Lift the handset and dial
See section “Check and store received messages” on page 28.
Retrieve messages - externally
To retrieve your messages from an external position:
z Dial your company’s telephone number
z Dial the number to the mailbox system
During the procedure you will be asked for your extension number
and your password.
The following mailbox functions can also be used from an external
position:
• Change password
• Check and store received messages
• Forward a voice message
• Send message
• Outcall (External) notification
• Personal greeting
BusinessPhone – Premium Telephone32
Mailbox System
Outcall (External) notification
With this function the message system can notify you when new voice
messages arrive. You can specify an external number, where you will be
called at a pre-programmed time or as soon as a new message arrives.
Note: This feature may be restricted or not available. Ask the
system administrator for the availability and for more information.
You can be notified in two different ways (depending on the
programming of the system):
Notification with mailbox access:
You acknowledge the notification via your password (has to differ
from the default value 0000). See section “Select password” on
page 49 to select a new password. You have full access to the
mailbox system.
Notification without mailbox access:
You get a short voice announcement, informing that someone has left a
message for you. You acknowledge the notification by pressing any key and
you have to call back the mailbox system in order to retrieve the message.
Note: If you do not acknowledge the notification within the
pre-programmed time, the connection is cancelled and
repeated later (ask the system administrator for the
programmed number of notification attempts).
Programming
u *59# Lift the handset and dial
Note: Depending on the configuration, you might be asked
for your password.
Follow the voice announcements
You can program the external notification number, the notification
time and activate/deactivate the function. The external number
(including the digit(s) for external call access) can consist of up to 24
digits. The time is entered in 24h-format, e.g. 2030 for half past eight
with values automatically set to even quarters, i.e. 2013 will be 2015.
Note: The notification number and time must be
programmed before you activate the notification.
d Replace the handset to finish the procedure
33BusinessPhone – Premium Telephone
Mailbox System
Personal greeting
Depending on the type of diversion you want to activate, you can
leave three different personal greetings to the caller. The diversion
state can be on no reply, on busy or an activated individual
diversion.
u Lift the handset
*59# Dial
During the procedure you will be asked for your extension number
and your password.
2 Press to configure your personal greeting
z Enter diversion code
Select an option below and follow the voice announcements.
Type of diversion Code
Diversion greeting on busy 1
Diversion greeting on no reply 2
Individual diversion greeting 3
# Press to store the recorded greeting
When you activate the diversion, the recorded greeting is played to
the next caller.
d Replace the handset to finish the procedure
Note: When you have activated a diversion with a personal
greeting, callers will receive this greeting instead of your
activated absence information.
BusinessPhone – Premium Telephone34
Abbreviated Numbers
Abbreviated Numbers
By using abbreviated numbers, you can make calls simply by
pressing a few keys. Frequently used external numbers are stored
as “common abbreviated numbers” in the exchange.
Up to 10 “individual abbreviated numbers” (your personal most
frequently used external numbers) can be stored and used on the
keys “**0” to “**9”.
Common abbreviated numbers
External numbers are stored centrally in your BusinessPhone
Communication Platform. Common abbreviated numbers can be
dialled from every extension that has the authority to do so.
u Lift the handset
z
Dial the common abbreviated number
Please refer to your telephone directory.
Individual abbreviated numbers
You can program and activate your most frequently used external
numbers on the keys “**0” to “**9”.
u** Lift the handset and press
z
Dial the abbreviated number
A number between 0 and 9.
35BusinessPhone – Premium Telephone
Abbreviated Numbers
Program individual abbreviated number
How to program external numbers on the keys 0 to 9.
u Lift the handset
*51* Enter programming mode
*
z
Select an abbreviated number between 0 and 9 and press
0z Dial the digit(s) for external call access and dial the number
The number can consist of up to 24 digits.
Note: If your public network requires waiting for a second
dial tone, press “
*”.
# Press
Cancel one specific individual abbreviated number
u#51* Lift the handset and press
# Enter an abbreviated number between 0 and 9 and press
z
Cancel all individual abbreviated numbers
u#51# Lift the handset and press
Confirmation tone.
Dial-by-name
You can program and activate directory numbers (extensions and
common abbreviated numbers) on the programmable keys. It is
possible to store 20 numbers and the number can consist of
maximum 20 digits.
u Lift the handset
Head Office e Press to make a call (pre-programmed)
Note: One press will activate the number in the upper
memory, a double press will activate the number in the
lower memory.
BusinessPhone – Premium Telephone36
Program dial-by-name
How to program a directory number on the programmable keys.
u Lift the handset
P Press
Abbreviated Numbers
z
Dial the number
You can use any directory number, e.g. a common abbreviated
number or a colleague’s extension number. You can also store
codes that contain *, #, R and Tone. To store a number that
incorporates a wait for a new dial tone, see section “Outgoing
Calls” on page 11.
e Press a programmable key
Note: One press will store the number in the upper
memory, a double press will store the number in the lower
memory. You can remove the transparent cover in order to
write the names beside the keys. If a number is already
stored, it will be erased automatically. If you would like to
erase a dial-by-name number, store a “0” instead of the
telephone number.
d Replace the handset
Checking stored numbers
How to see a programmed directory number.
u Lift the handset
P Press
e Press the desired programmable key to see the programmed
number
Note: One press will display the number in the upper
memory, a double press will display the number in the lower
memory.
d Replace the handset
37BusinessPhone – Premium Telephone
Group Facilities
Group Facilities
When you are working together in a team the following group
facilities can be very useful.
Group hunting
Your telephone can be included in one or several hunt groups. In a
hunt group all members are represented with one common
directory number. 16 hunt groups can be programmed, each
containing 1 to 20 members. A member can be either an extension
number, an operator console or a fictive number.
Please ask your system administrator if you require this function.
Note: The number of cordless extensions in a hunt group
are limited to eight (including tandem configurations).
Incoming calls to the hunt group are directed to free extensions in
the group. The hunt order within the group can be changed to suit
your needs. If all members of the hunt group are busy, an incoming
call is being queued. If no one answers this call before the
programmed time, the call is forwarded to the programmed
answering position (e.g. operator).
Note: If all members in a hunt group are busy, the call-back
or intrusion functions are not available.
BusinessPhone – Premium Telephone38
Log in
Before you can answer group hunting calls, you must log in.
To log in to one hunt group:
u*28* Lift the handset and dial
Group Facilities
z Dial the hunt group code
Please ask your system administrator for the configured number.
# Press
To log in to all hunt groups:
u*28* Lift the handset and dial
*# Press
Answer calls
Answer group hunting calls in the normal way
Log out
To log out from one hunt group:
u#28* Lift the handset and dial
z Dial the hunt group code
Please ask your system administrator for the configured number.
# Press
To log out from all hunt groups:
u#28* Lift the handset and dial
*# Press
39BusinessPhone – Premium Telephone
Group Facilities
Group call pick-up
In a Pick-up group, any member can answer any individual call to
group members. You answer a call to the group by dialling a special
answering number. Please ask your system administrator for the
configured number.
u Lift the handset
z Dial the group call pick-up code
Common bell
The common bell facility allows all extensions of the system
(operator included) to pick-up the call from an extension that has
been predefined as a common bell extension.
u Lift the handset
z Dial the common bell pick-up code
Please ask your system administrator for the common bell pick-up
code.
If two or more extensions simultaneously attempt to answer a call
from the common bell extension, only the first extension will pick it
up. The other extensions will receive the “number unobtainable”
tone. This will also happen if you dial the common bell pick-up
code and there are no calls waiting at the common bell extension.
BusinessPhone – Premium Telephone40
Other Useful Facilities
By using these facilities your productivity will be increased, e.g. you
can set reminders for important meetings, place the costs for
external calls on separate accounts and much more...
Reminder
The phone can be set to remind you at any time within the next
24 hours (multiple settings are allowed).
u Lift the handset
Other Useful Facilities
*32* Dial
z# Dial reminder time and press
(00-23) hour + (00-59) minute. When the time is reached your
phone rings with recall signal.
Note: If you receive busy tone, your extension does not
have the authority to set a reminder.
Cancel reminder
u Lift the handset
#32# Dial to cancel all settings
41BusinessPhone – Premium Telephone
Other Useful Facilities
Automated attendant
The Automated Attendant facility sends voice instructions to
external and internal callers, informing them of all possible options
they can choose. Voice instructions lead the callers step by step to
the desired destination.
u Lift the handset
z Dial the Automated Attendant directory number
Please ask your system administrator for the Automated Attendant
directory number.
Doorphone
The doorphone is used to monitor the admission to your company,
i.e you can open the doorlock from your phone.
Answering doorphone calls
u Lift the handset
You will be in speech connection with the calling party.
Opening of the doorlock
After you have answered the doorphone, you can open the door
making an inquiry to the door-opener’s directory number
y Press
z
Dial the door-opener´s directory number
Please ask your system administrator for the number.
BusinessPhone – Premium Telephone42
Other Useful Facilities
Account number
An account number can be entered to debit telephone costs to
different accounts. Depending on the system configuration the
account number has to be entered from a verified account number
list (predefined) or you can invent an own account number. The
following prerequisites apply:
• With the verified account number you can restrict the making of
external calls (not a specific number or area), so everyone who
is allowed to make external calls will receive an account number
which has to be used each time he/she wants to make an
external call.
• Verified account numbers contain up to 10 digits.
• Own account numbers contain up to 15 digits.
The account numbers can also be used via the DISA function, see
section “Direct Inward System Access (DISA)” on page 44.
Verified or own account number
Before an outgoing call:
u Lift the handset
*9* Dial
Enter account number and press
#
z
Valid digits 0-9. Internal dial tone. Make the external call.
43BusinessPhone – Premium Telephone
Other Useful Facilities
Direct Inward System Access (DISA)
If you are working externally and you have the need to make
business calls, call your company and use the company PBX to
make an external call to the desired party. You just pay the costs for
the phone call to your company. The other costs will automatically
be placed on your extension number or on a special project.
Note: To activate this function, you have to change the
default password from “0000” to a personal one. Which
code to use and how to change it, see section “Select
password” on page 49.
You can also divert calls from your office extension to your external
position, see section “Call Forwarding” on page 18. During the
procedure you will be prompted for your password. Use the quick
reference card at the beginning of the guide to remember these
specific numbers.
z Dial the public number of your company
z followed by the DISA number
Ask the system administrator for the defined DISA number.
Note: If want to register the call on an account number, you
should use the account number procedure before you enter
the external number, see section “Account number” on
page 43.
z Dial the external number
or
Use the external diversion function
Procedure, see section “Call Forwarding” on page 18.
Note: If you program a new diversion address, remember
to reset it when you return to your office.
BusinessPhone – Premium Telephone44
Tandem configuration
The tandem configuration is a unit, consisting of two telephones
using the same directory number. One of the telephones is defined
as the “Primary” and the other one as the “Secondary”.
This function enhances the communication for users that, for
example, have a wired phone on their desk (the “primary telephone”) and need to be mobile within their company’s building with
their own portable (the “secondary telephone”).
Basically the tandem configuration works as follows:
To activate the tandem configuration
u Lift the handset
*28# Dial to log on the secondary telephone
d Replace the handset
For incoming calls:
• Both telephones are treated as 1 single extension
For outgoing calls:
• Both telephones are treated as 2 separate extensions
Other Useful Facilities
.
.
To deactivate the tandem configuration
u Lift the handset
#28# Dial to log off the secondary telephone
d Replace the handset
For incoming calls:
• The “secondary” telephone cannot be called and the “primary”
telephone works as a normal “stand-alone” telephone.
For outgoing calls:
• Both telephones are treated as 2 separate extensions
.
45BusinessPhone – Premium Telephone
Other Useful Facilities
Transferring a call between members of a tandem unit
y Press
z Dial own directory number
d Replace the handset
Networking
Networking is the connection of several premises within a
company. The connection can be set up via leased lines, public
lines, Local Area Network (LAN) or Wide Area Network (WAN).
Ask your system administrator about details regarding networking.
IP calls
IP calls are internal calls sent via an internal data network (LAN or
WAN) and the transfer of data and voice is made on the same line.
If you are connected to an internal data network the IP connection
is made automatically. To minimise the traffic on the network the
speech quality is decreased.
If the speech quality is not acceptable you can disconnect the IP
call and switch to a non-IP call (alternative network). The switch
from the IP net to the non-IP net is made during the call, so the call
does not have to be disconnected.
If you want to switch to a non-IP net during the call:
y Press
*61* Dial
During the procedure the other party is put on hold. When the
procedure is ready you will receive a special ringing tone and the
call is resumed in the non-IP net.
Note: A switch to a non-IP call can only be performed if the
original call is an IP call, otherwise you will receive a blocking
tone.
BusinessPhone – Premium Telephone46
Date and Time
Your telephone has a built in 24-hour clock, which is displayed
when the handset is on-hook (idle phone). To change the date
and time:
Slide the clock switch to “ON”
u Lift the handset
Date and Time
P Press and hold
The default date and time is displayed. The indication for “month” is
flashing.
01-01 12:00
z+ Enter month (two digits) and press
The indication for “day” is flashing.
z+ Enter day (two digits) and press
The indication for “hour” is flashing.
z+ Enter hour (two digits) and press
The indication for “minute” is flashing.
zP Enter minute (two digits) and press to activate
The colon between hour and minute is flashing to indicate that the
clock is running.
Note: If a telephone connected in parallel with the Premium
telephone is used for more than 1 1/2 hours, the clock will
stop and must be set again.
47BusinessPhone – Premium Telephone
Security
Security
You can block your extension in order to prevent unauthorized use
of your telephone, e.g. if your external calls are placed on a specific
account number.
Block extension
u Lift the handset
*72# Dial to block your extension
Verific ation to ne.
Un-block extension
u Lift the handset
#72* Dial
z Dial your password
# Press to re-open
Verification tone. Your extension is open for use.
BusinessPhone – Premium Telephone48
Select password
You can use your four-digit password for blocking your phone from
unauthorized use, for making external calls from any blocked
extension, for entering the message system or when you are using
the DISA function.
Note: The first time you enter the message system you
might be requested to change your password if it is default
(0000). This procedure is performed directly in the message
system. See section “Internal Messages” on page 26.
u Lift the handset
#*72* Dial to select a new password
Security
z
Dial your present password
The default password is “0000”.
* Press
z Dial your new password
# Press
Verific ation to ne.
49BusinessPhone – Premium Telephone
Security
Bypass blocked extension
In order to make a call, you can temporarily bypass a blocked
extension.
Bypass own extension
u Lift the handset
*72* Dial
z Dial your password
# Press
Dial tone. You can make one call from your extension.
Bypass another extension
This makes it possible to make a call on another, blocked
extension, by using your password.
u Lift the handset
*72* Dial
z Dial your password
* Press
z Dial your extension number
# Press
Dial tone. You can make one call from the blocked extension.
BusinessPhone – Premium Telephone50
Least Cost Routing
Least Cost Routing (LCR) automatically selects the cheapest way
to establish the connection to the desired external number. Please
ask your system administrator if this function is installed in your
system. If the extension has been configured to use LCR, each
external call will be analysed and the cheapest way will be selected.
Use least cost routing
u Lift the handset
Least Cost Routing
0z Dial the digit(s) for external call access and the external
number
The usual way of making an outgoing external call.
Calling least cost routing
If LCR has been installed in your system, but your extension is not
configured to use it automatically, you also have the opportunity to
get the cheapest connection by dialling the LCR code before you
dial an external number.
u Lift the handset
z Dial the LCR code
Please ask your system administrator for the LCR code.
0z Dial the digit(s) for external call access and the external
number
51BusinessPhone – Premium Telephone
Audible Adjustments
Audible Adjustments
In order to satisfy your personal needs, the BusinessPhone
Communication Platform is equipped with many options to set and
adjust a personal volume and ringing signal.
Handset and loudspeaker volume
Use the volume keys. During a call, adjust the listening volume
(handset- or monitor mode). The volume is reset when you
hang up.
V Press to change the volume
Ringing signal volume
The ringing signal volume can be adjusted in three steps: soft,
medium and loud. Adjust the ringing signal volume using the slide
switch.
b Slide to change the volume
Ringing signal character
The ringing signal character can be adjusted with two different
characters: bass and treble. Adjust the ringing signal character
using the slide switch.
c Slide to change the character
BusinessPhone – Premium Telephone52
Audible Adjustments
Tone/Pulse dialling
On delivery, your telephone is set to tone dialling mode.
To find out if you can use tone dialling, proceed as follows:
uz Lift the handset and dial the number
The usual way of making an outgoing call. If the call goes through,
you don’t have to change your telephone to pulse dialling.
If, however, the dial tone continues without interruption when you
start to dial the number, you are connected to an exchange/PBX
that requires pulse dialling and you need to set it to pulse dialling.
Slide to change
Notes: You can also temporarily switch your telephone to
tone dialling, see section “During Calls” on page 14.
Flash/Earth mode
On delivery, your telephone is set to flash mode. The R-button
(register recall) can be set to two different modes: “timed break”
(flash) and “earth”. To find out if you have to change the mode of
the R-button, proceed as follows:
u Lift the handset
z Make a call and use any of the services that require R
If you cannot use the service, you need to change the mode of the
R-button to the “earth” position.
Slide to change
Hearing aid compatibility
Since your telephone has a built-in inductive coupler for the hardof-hearing, anyone so desiring can use the telecoil in his/her
hearing aid while telephoning. To do so, simply switch the hearing
aid in the T position.
53BusinessPhone – Premium Telephone
Tones and Signals
Dial tone
(System ready to accept digits)
Special dial tone
(System ready to accept digits,
active diversion on telephone)
Tones and Signals
To ne s
Tones are audible in the handset.
Ringing tone
(Ringing signal to called party)
Special ringing tone
((Ringing signal to line 2)
Busy tone
(Called party is busy)
Number unobtainable tone
(Called number not accessible or vacant)
Blocking tone
(Call cannot be executed due to
congestion or called party blocked)
Verification tone
(Verification that ordered function is
accessed)
Intrusion tone
((Sent to all parties during intrusion)
Conference tone
(Sent to all participants in a conference)
- repeated after 4 s
- repeated after 4 s
- repeated after 15 s
BusinessPhone – Premium Telephone54
Signals
Ringing signals are emitted from the phone.
Internal ringing signal - repeated after 4 s
External ringing signal - repeated after 4 s
Automatic call-back signal
Note: The tones and ringing signals in this guide refer to the
standard system but may vary between countries.
Tones and Signals
55BusinessPhone – Premium Telephone
Useful Hints
Useful Hints
Connections between external lines
With your BusinessPhone PBX, you can establish an external call
diversion or a conference with more than one external party or
transfer an external call to another external destination (e.g. a
mobile phone). These features are very useful for everyday
business life.
Note: When these features are used, your BusinessPhone
will occupy at least two external lines.
However, there may be disadvantages in connecting to several
external lines. We would therefore like to draw your attention to the
following:
• Please do not transfer external calls to an external
mailbox, to information systems or to external parties
before they have answered
• Try to avoid diverting calls to third parties before they
have answered
• If you are connected to two external lines, cancel one call
by pressing “R” and “1”
If the external parties are not persons (mailbox, automated
information or attendant systems, etc.), connections on external
lines can last a long time, which can be costly. Moreover, such calls
may occupy two of your system’s external lines. You can restrict
connections between the external lines by re-programming your
system.
Please ask your system administrator or contact our service center
for more information.
BusinessPhone – Premium Telephone56
Installation
Install cables
Install ation
1Cable to handset
2 Cable to exchange
3 Wall mounting screw holes
You can put the cable to the handset in any of the two notches
underneath the telephone. The cable to the exchange has to be
plugged in “ANALOGUE LINE”.
Change cables
To remove a cable, push down the plug’s stop. Use a screw-driver
to unlock the stop.
57BusinessPhone – Premium Telephone
Install ation
Wall mounting handset hook
When mounting on a wall, you have to pull out and turn the hook.
Install stand and adjust telephone
Press to decrease angle
Pull to increase angle
Tiltable display
Adjustable angle
BusinessPhone – Premium Telephone58
Install ation
Placing the telephone
• Do not place your telephone on sensitive surfaces. Use a
non-slippery pad to protect your furniture from possible
damage.
• Do not place your telephone near sources of extreme heat,
e.g. near the radiator.
• Make sure that the line cable isn’t creased.
Cleaning the telephone
Use a slightly moistened (not wet) cleaning-rag or an anti-static rag
and wipe off the telephone carefully. Do not use rough rags,
solvents or aggressive cleaning fluids. Any damages of the telephone, that are caused by non-observance of these instructions,
are not part of the liability given by the manufacturer.
59BusinessPhone – Premium Telephone
Troubleshooting
Troubleshooting
This section contains information on how to solve common
operational problems. Go through the following steps if you
encounter any problems. If this does not solve the problem,
contact your system administrator. If others have similar
problems, there may be a system error.
Fault check list
1. Make sure your telephone is connected to an analog line
2. Read the Installation chapter
To make sure that you have done everything correctly and that
everything is properly connected.
3. Disconnect all extra equipment
If your telephone is working properly when done, the problem
lies in the extra equipment.
4. Connect a functioning telephone instead of the faulty one
If that telephone is working properly, the problem is probably in
your telephone, contact your system administrator.
5. Check for operational problems
If operational problems are found, the problem is in the
telephone network, contact the local telephone service or the
local telephone company.
BusinessPhone – Premium Telephone60
Glossary
Glossary
Abbreviated Number Dialling
Initiating a call to a pre-programmed number
by dialling a code or pressing a key.
Short numbers can be:
1. Common, which means that all extensions can use
them.
2. Individual, which means that they are programmed
and used by each extension separately (10 numbers).
See section “Abbreviated Numbers” on
page 35.
Account Number
To place call costs on an account number. See
section “Other Useful Facilities” on page 41.
Automated attendant
A facility which sends voice instructions to internal
and external callers, providing all options which can
be chosen. Voice instructions lead the caller to the
desired destination. See section “Other Useful
Facilities” on page 41.
Call-back
An indication to a busy extension, to inform the
person that you want to speak to him/her.
See sections “Internal Messages” on page 26
and “Outgoing Calls” on page 11.
Camp-on
To place (queue) a call to a busy extension.
See section “Outgoing Calls” on page 11.
Dial-by-name
Initiation of a call by operating a single key.
Internal numbers (or common abbreviated
numbers) can be stored on each extension.
See section “Abbreviated Numbers” on page 35.
Directory number
Numbers with 1-8 digits which are assigned to
extensions or external lines or as common
abbreviated numbers.
Direct Inward System Access (DISA)
If you are working externally, the DISA function
enables you to make external calls (long
distance) via the company PBX. You only pay
for the call to your company. See section
“Other Useful Facilities” on page 41.
Diversion
Incoming calls to an extension are diverted to
another directory number (extension, common
abbreviated number or the operator).
There are three possibilities:
1. Direct, which means that all calls to an
extension are forwarded directly.
2. On no reply, which means that a call is
forwarded if it is not answered within a
certain time.
3. On busy, which means that a call is
forwarded if the extension is busy.
See section “Call Forwarding” on page 18.
Diversion Bypass
This is useful for letting urgent calls through to
an extension where diversion is active.
See section “Call Forwarding” on page 18.
Extension
All telephones connected to the PBX have a
unique internal number (up to 3 digits).
61BusinessPhone – Premium Telephone
Glossary
Information
Internal callers are informed about absence
and time of return. External callers are diverted
to the operator, where the same information is
available. Information can be of two kinds:
1. Pre-programmed text information.
2. Voice information.
Intrusion
To intrude on an ongoing call when a requested
extension is busy. See section “Outgoing Calls”
on page 11.
IP call
Internal call sent via internal data network (LAN or WAN).
ISDN
Integrated Services Digital Network. Provides
your system with supplementary services from
the public net.
Least cost routing
A function that automatically selects the
cheapest way to connect your external call (not
necessarily the shortest distance).
Mailbox
The mailbox system controls the messages that
are left for or sent by you when you are absent.
See section “Mailbox System” on page 31.
Message
A message can be sent to any extension. This
is useful when you receive the busy tone or get
no answer. There are two kinds of message:
1.”Call me” message.
2. Voice message.
See section “Internal Messages” on page 26.
Mute
To switch the microphone temporarily off.
See section “During Calls” on page 14.
Password
A four-digit code needed to e.g. block your
extension and retrieve messages from the
mailbox system. You can set your own
password. See section “Security” on page 48.
PBX
Private Branch Exchange. Your telephone
switching system (e.g. BusinessPhone 250).
Pre-defined text
Pre-programmed absent information.
See section “Information” on page 23.
Third party
A third connection (person), which can be
included in an ongoing two person
conversation. The connection can be internal
or external.
See section “During Calls” on page 14.
Tie line
An external line from the private network.
Transfer
During an internal or external ongoing call you
can make an inquiry and then transfer the call
to another party (internal or external).
See section “During Calls” on page 14 and
“Useful Hints” on page 56.
Trunk line
A trunk line is the same as an external line.
Can be either digital or analog.
BusinessPhone – Premium Telephone62
Index
Index
Abbreviated Numbers 35
Common abbreviated numbers 35
Dial-by-name 36
Individual abbreviated numbers 35
Account number 43
Answer calls 9
Audible Adjustments 52
Flash/Earth mode 53
Handset and loudspeaker volume 52
Hearing aid compatibility 53
Ringing signal character 52
Ringing signal volume 52
Tone/Pulse dialling 53
Automated attendant 42
Automatic call-back 12
Block extension 48
Busy extension 13
Bypass blocked extension 50
Call Forwarding 18
Bypass call forwarding 22
Fixed diversion 19
Follow me 21
Individual diversion 19
Call timer 13
Check and store received messages 28
Cleaning the telephone 59
Common abbreviated numbers 35
Common bell 40
Conference 17
Date and Time 47
Description 6
Dial mode 17
Dial-by-name 36
Dictaphone function 30
Direct Inward System Access (DISA) 44
Doorphone 42
During Calls 14
Conference 17
Dial mode 17
Inquiry 15
Monitoring 14
Mute 15
Transfe r 16
Enter information 24
Erase information 25
Erase information, Save information 25
Fault check list 60
Fixed diversion 19
Flash/Earth mode 53
Follow me 21
Forward a voice message 29
Glossary 61
Group call pick-up 40
Group Facilities 38
Common bell 40
Group call pick-up 40
Group hunting 38
Group hunting 38
Handset and loudspeaker volume 52
Hearing aid compatibility 53
Incoming Calls 9
Answer calls 9
Individual abbreviated numbers 35
Individual diversion 19
Individual mailbox system 31
Information 23
Enter information 24
Erase information, Save information 25
Inquiry 15
Install cables 57
Install stand and adjust telephone 58
Installation 57
Cleaning the telephone 59
Install cables 57
Install stand and adjust telephone 58
Placing the telephone 59
Wall mounting handset hook 58
63BusinessPhone – Premium Telephone
Index
Internal Messages 26
Check and store received messages 28
Dictaphone function 30
Forward a voice message 29
Password protection 26
Send message 27
IP calls 46
Last external number redial 12
Least Cost Routing 51
Mailbox System 31
Individual mailbox system 31
Outcall (External) notification 33
Personal greeting 34
Make calls 11
Monitoring 14
Mute 15
Networking 46
Other Useful Facilities 41
Account number 43
Automated attendant 42
Direct Inward System Access (DISA) 44
Doorphone 42
IP calls 46
Networking 46
Reminder 41
Tandem configuration 45
Outcall (External) notification 33
Outgoing Calls 11
Automatic call-back 12
Busy extension 13
Call timer 13
Last external number redial 12
Make calls 11
Personal greeting 34
Placing the telephone 59
Reminder 41
Ringing signal character 52
Ringing signal volume 52
Save information 25
Security 48
Block extension 48
Bypass blocked extension 50
Select password 49
Select password 49
Send message 27
Signals 55
Tandem configuration 45
Tone/Pulse dialling 53
To n es 5 4
To n e s a nd Si gn al s 5 4
Signals 55
To n es 5 4
Transfe r 16
Troubleshooting 60
Fault check list 60
Useful Hints 56
Wall mounting handset hook 58
BusinessPhone – Premium Telephone64
Telephone Toolbox and Voice Guide
Telephone Toolbox
On the CD you will find helpful products
and your User Guide in electronical format.
Telephone Toolbox and Voice Guide
Hardware requirements:
CPU Pentium 200MHz, 64 MB RAM,
20 MB free memory on hard disk (optional)
Sound card (recommended), CD-ROM drive (24X)
Unimportant Text using EricssonSansMedium and
EricssonSansBold to trigger the PostScript driver.
Software requirements:
Operating system: MS Windows 95/98
MS Windows 2000, MS Windows Me or
MS Windows NT 4 (service pack 3 or higher)
Voice guide for the integrated
mailbox system
A pocket-size voice guide, that will help you with
the integrated mailbox system, for example
useful when you are on the move.
65BusinessPhone – Premium Telephone
Quick Reference Guide
Answer calls
Answer: Lift handset
Answer on another
extension: Lift handset Ext. No.
Make calls
Internal calls: Lift handset Ext. No.
External calls: Lift handset
Common
abbreviated number: Lift handset Abbreviated No.
Individual abbreviated
number: Lift handset
Last external
number redial: Lift handset
You get busy tone or no answer
Automatic call-back: 5 Replace handset
Camp-on: 4 Keep handset off hook
Intrusion:
Inquiry
Ongoing conversation: y Call 3rd party
Refer back
Switch between calls: y 2
To t e r m i n at e :
Conference
Ongoing
conversation:
External No.
Abbreviated No.
Lift handset when called back
8
y 1
y Call 3rd party
0
**
r
6
0- 9
y (To establish)
Replace handset (To leave)
Transfer
Transfer a call: y Call 3rd party
Messages
“Call me”: 9#
Voi ce :
Play-back:
Re-record: 9 Speak
Send:
Receive messages: Lift handset
Call forwarding
Fixed diversion: Lift handset *21#
Internal diversion: Lift handset
Cancel: Lift handset
Follow me, re-direct
from answering
extension: Lift handset
Cancel: Lif t handset #21*
Bypass call forwarding: Lift handset *60*
External diversion:
Program: Lift handset
Cancel: Lift handset
Re-activate: Lift handset
Replace handset
Before or after answer)
99Speak
*
#
*59#
*21*
New No.
#
#21#
*21*
Own No.
Own No. #
Ext. No.
* New No. #
#
*22*
Line access code
External No.
#
#22#
*22*#
?
Ericsson is shaping the future of Mobile and Broadband Internet communications through its
continuous technology leadership. Providing innovative solutions in more than 140 countries,
Ericsson is helping to create the most powerful communication companies in the world.
Ericsson Austria GmbH
All rights reserved.
For questions regarding the product,
please contact your Ericsson Enterprise Certified Sales Partner.
Also visit us on www.ericsson.com/enterprise
© Ericsson Austria GmbH 2002
EN/LZTBS 151 301 R1A
Printed on chlorine free paper. Printed guide: EN/ LZTBS 151 1301 R1A
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