3Com 900-0470-01 User Manual

Download

Page 1

3101 Basic Telephone Guide for 3Com

Part Number 900-0470-01 Rev AA Published November 2007

http://www.3com.com/

Asterisk®

Page 2

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

Copyright © 2007, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR

52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this guide.

_______________________________________________________________________

TRADEMARKS

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. 3Com, and the 3Com logo are registered trademarks of 3Com Corporation.

Asterisk and Digium are registered trademarks and Asterisk Business Edition, AsteriskNOW, AsteriskGUI, and Asterisk Appliance are trademarks of Digium, Inc.

Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated. Firefox is a registered trademark of the Mozilla Foundation.

Any other trademarks mentioned in the document are the property of their respective owners.

Page 3

CONTENTS

ABOUT THIS GUIDE

Conventions 8 Comments 8

1 GETTING STARTED

Configuration Overview 10 Telephone Overview 10 Configuration Options 11

2 BASIC TELEPHONES

ODELS 3101 AND 3101SP

Buttons and Controls 14 Access Buttons 16 Status Lights for System Appearance Buttons 18 Access Button Label 18

3 BASIC TELEPHONE OPERATION

Logging In to Your Telephone 20

Changing Your Password 21 Answering a Call 21 Answering a Second Call 21 Making Calls 21

Making Internal Calls 22

Redialing a Call 22

Making External Calls 22

Class of Service Override 22 Terminating Calls 23 Using the Telephone Display Panel 23 Controlling the Volume 24 Changing Ringing Tones 25

Page 4

Using the Hands Free Feature 26 Putting a Call on Hold 26

Music on Hold 27 Dialing a New Call While on a Call 27 Answering a New Call While on a Call 27

Transferring a Call 27

Unattended Transfer 27

Attended Transfer 27 Muting Calls 28 Mute Ringer 28 Activating Do Not Disturb 29 Accessing Voice Mail 30

4 FEATURE CODES

Feature Code Overview 32 Using Feature Codes 32 Feature Codes 33

5 STANDARD FEATURES

Viewing the Call Logs 36 Setting up a Conference Call 37

Setting up an Unannounced Conference 37

Setting up an Announced Conference 37

Adding a Recipient to an Existing Conference 38

Creating a Cascaded Conference 38

Dropping Conference Recipients 38 Transferring Your Telephone Settings to Another Telephone 39 Forwarding Calls to Voice Mail 40 Call Waiting 41 Call Forwarding 41

41 Call Park 42 Ring Groups 43

Ring Group Interaction With Other Features 43

Emergency Telephone Number Dialing Service 44

Page 5

A TELEPHONE INSTALLATION AND MAINTENANCE

Connecting the Telephone 46 Connecting the Telephone to the 3Com Asterisk Appliance 47

Manually Configuring Telephone Connectivity 48 Attaching and Adjusting the Support Bracket 49 Moving Your Telephone 51 Swapping Telephones 51 Cleaning Your Telephone 51 Troubleshooting Problems 51

INDEX

Page 6

Page 7

ABOUT THIS GUIDE

This guide describes how to set up and use a 3Com® 3103 Basic Telephone with a 3Com Asterisk Appliance.

CAUTION: The 3Com telephone system operates over the Ethernet local area network (LAN), not through a traditional telephone connection. Your telephone is connected to the 3Com Asterisk Appliance through an RJ45 Ethernet connector instead of through an RJ11 telephone connection. Your telephone will not work unless it is connected correctly.

For information about installing your telephone, see Telephone

Installation and Maintenance. Contact your administrator if you have

questions about your telephone connection.

Page 8

8 CHAPTER : ABOUT THIS GUIDE

Conventions Table 1 lists conventions that are used throughout this guide.

Tab le 1 Icons

Icon Type Description

Information note Information about important features or

instructions.

Caution Alerts you to potential loss of data or

potential damage to an application, system, device, or network.

Warning Alerts you to potential personal injury.

Comments Send e-mail comments about this guide or about any Voice product

documentation to:

Voice_Techcomm_comments@3com.com

Include the following information with your comments:

■ Document title

■ Document part number (found on the front page)

■ Page number

■ Your name and organization (optional)

Please address all questions regarding the 3Com software to your authorized 3Com coordinator.

Page 9

GETTING STARTED

This chapter describes the steps you must complete to use your telephone and provides a general description of your telephone. For information about installing your telephone and connecting to the LAN and to the 3Com Asterisk Appliance, see Telephone Installation and Maintenance

This chapter includes the following topics:

■ Configuration Overview

■ Telephone Overview

■ Configuration Options

Page 10

10 CHAPTER 1: GETTING STARTED

Configuration Overview

Telephone Overview

This guide includes instructions about how to configure the IP settings manually on your telephone. (See Telephone Installation and

Maintenance.) For information about how to use a DHCP server to

configure telephones, see the 3Com Asterisk Appliance Administrator’s Guide.

Before you install your telephone, your administrator must assign an Asterisk account to you. This account includes a telephone extension and a voice mailbox. Your administrator also assigns a password that associates your telephone number and a voice mailbox with your account.

■ If you are logged in, the Display Panel on your telephone shows the

current date and time, and your extension.

■ If you are not logged in, see Logging In to Your Telephone.

This guide describes the features available with your telephone, such as telephone button functions and making and forwarding calls.

The settings on your telephone, including your extension, personal settings, and system settings, remain the same even when you move your telephone from one Ethernet jack to another, as long as both Ethernet connections are part of the same network.

One of the benefits of network-based telephony is portability. Depending on how your administrator has configured the 3Com Asterisk Appliance, you may be allowed to configure another telephone in the system to duplicate your primary telephone simply by logging in to the other telephone using your password (see Transferring Your Telephone Settings

to Another Telephone).

Your telephone can provide many features. Some of these features are optional. Your administrator determines which features are available for your telephone.

Page 11

Configuration Options 11

Configuration Options

Simple telephone operations (for example, making a call, transferring a call, and putting a call on hold) require no configuration. These operations are described in Chapter 3

Many features, however, do require configuration (for example, call forwarding). In general, you can configure these features using the Telephone User Interface (TUI). The TUI is a phone-based interface that allows you to manage your user account and telephone by using the telephone keypad. You can enable or disable many features by entering a feature code. Configuration options and prompts appear on the telephone Display Panel. See Chapter 5

for more information about using

the TUI.

■ Basic telephone operation, such as making calls and putting a call

on hold, is described in Chapter 3

■ Features that must be configured, such as call forwarding, are

described in Chapter 5

■ Feature codes are described in Chapter 4.

Some configuration procedures require that you log out of the telephone to change the telephone configuration (for example, setting the ringing tone). Before you can use the telephone, you must be logged in:

■ If you are logged in, you hear the dial tone. You can make and receive

telephone calls.

■ If you are not logged in, you hear a high pitch tone. You cannot make

or receive telephone calls. If a caller dials your extension, the call goes

to voice mail. The telephone’s Message Waiting Indicator (MWI) is not

lit until you log in to the telephone.

Page 12

12 CHAPTER 1: GETTING STARTED

Page 13

BASIC TELEPHONES

ODELS 3101 AND 3101SP

This chapter describes the buttons, controls, and features on the 3Com® Model 3101 and Model 3101SP Basic Telephones.

The chapter includes the following topics:

■ Buttons and Controls

■ Access Buttons

■ Status Lights for System Appearance Buttons

■ Access Button Label

To verify the model number of your telephone, refer to the label under the phone.

Page 14

14 CHAPTER 2: BASIC TELEPHONES MODELS 3101 AND 3101SP

Extension : 6010

June 29 10:34:15 PM

Buttons and Controls

Figure 1 shows the buttons and controls on the Model 3101SP Basic

Telephone. The Model 3101 Basic Telephone does not include a microphone, 8, or a speaker button and its indicator light, 10. All other controls are identical on the two telephones.

Figure 1 Model 3101SP Basic Telephone

123

June 29 10:34:15 PM Extension : 6010

16 15

5 6

1 Soft buttons — Use the soft buttons to navigate through Display Panel

options. A button’s function depends on the option selected. The buttons are, left to right:

■ Slct (Select) — Use this button to select a displayed item. For example,

you can use this button to automatically dial a previously placed or received call or a missed call.

■ Back — Use this button to move the cursor backwards one space and

delete the current space. You can also use this button to sort displayed items.

■ Exit — Use this button to exit the currently displayed option.

91011

Page 15

Buttons and Controls 15

2 Message Waiting Indicator (MWI) — When lit, indicates that you have

at least one unreviewed message in your mailbox. Also, this indicator flashes when your telephone rings.

3Display Panel — Displays the current date and time, telephone status

messages, Caller ID information (if enabled), and the number of new messages that you have in your mailbox (see Using the Telephone Display

Panel for more information about how message status determines the

message list).

You can also use the Display Panel to view or enable features available through the Main Menu (see Using the Telephone Display Panel feature codes (see Chapter 4

4 Scroll buttons (Up, Down, Left, Right) — Perform the following

functions:

■ The Up and Down buttons allow you to scroll through the items in

the telephone Display Panel.

■ The Left and Right buttons are reserved for future use.

5 Program button — In the center of the scroll buttons, this button

displays the Main menu.

for information about using feature codes).

) and with

6 Message button

the voice mail system.

7 Hold button — Places a caller on hold. See Putting a Call on Hold

8 Label area for Access buttons — The telephone label for your Access

buttons can be printed from this document. See Access Button Label

9 Microphone (3101SP only) — Activated when the telephone is in

speaker phone mode, that is, after you press the (speaker) button. For best results, keep the area around the microphone free of obstructions. To minimize the effects of background noise, the microphone is directional; it performs best when you are directly in front of the telephone.

10 Access buttons— Buttons that are assigned specific features (for

example, Transfer) or that control a line for incoming and outgoing calls. See Access Buttons

11 Speaker button (3101SP only) — Enables you to use the speaker

phone feature. Press the button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker off and resume the conversation, pick up the handset.

— Press this button to access your messages through

Page 16

16 CHAPTER 2: BASIC TELEPHONES MODELS 3101 AND 3101SP

The Model 3101SP Basic Telephone includes a microphone and supports speaker phone operation. The Model 3101 Basic Telephone does not support speaker phone operation and it does not have a button.

12 Telephone key pad — Use these buttons to dial telephone numbers and

to access additional features.

13 Volume down — Lowers the volume of the ringer, the speaker, or the

handset. See Controlling the Volume

14 Mute button

are saying during a telephone call, although you can still hear them. Press the button to turn off the telephone’s mouthpiece when you are using the handset or the microphone (3101SP only) when your telephone is in speaker phone mode. To turn off the Mute feature, press the button again. The indicator lamp is lit when the Mute feature is enabled. See Muting Calls

15 Volume up — Raises the volume of the ringer, the speaker, or the

handset. See Controlling the Volume

16 Speaker — Enables you to use the speaker phone feature. Press the

button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset.

17 Handset

Access Buttons Figure 2 displays the Access buttons on the Model 3101 and 3101SP

Basic Telephones, which have been assigned default functions.

Figure 2 Access Buttons

— Enables you to prevent callers from hearing what you

 

-ODEL30

Page 17

Access Buttons 17

-ODEL

 

1 The first button controls a line for incoming and outgoing calls (System

Appearance button; SA1).

2 The second button controls a line for incoming and outgoing calls

(System Appearance button; SA2).

3 Feature button — Allows you to access features that are not directly

assigned to an Access button on your telephone. For example, you can use the Feature button to enable and disable Do Not Disturb. For more information about feature codes, see Chapter 4

4 Transfer button — Sends the currently active call to another telephone.

See Transferring a Call

Page 18

18 CHAPTER 2: BASIC TELEPHONES MODELS 3101 AND 3101SP

Status Lights for System Appearance Buttons

Access Button Label Figure 3 shows the access button label for the 3101 Basic phone. Print

An Access button that is set up for incoming and outgoing calls is called a System Appearance button. The light beside each System Appearance button indicates the status. See Tab le 2

Tab le 2 Status Indicator Lights for System Appearance Buttons

Light status Line state

Off Available for use

Steady In use

Blinking quickly Ringing

Blinking slowly On hold

this page and cut out the label and affix it to the telephone.

Figure 3 Access Button Label

SA1 SA2 Feature Transfer

Page 19

BASIC TELEPHONE OPERATION

This chapter includes the following topics:

■ Logging In to Your Telephone

■ Answering a Call

■ Answering a Second Call

■ Making Calls

■ Terminating Calls

■ Using the Telephone Display Panel

■ Controlling the Volume

■ Changing Ringing Tones

■ Putting a Call on Hold

■ Transferring a Call

■ Muting Calls

■ Mute Ringer

■ Activating Do Not Disturb

■ Accessing Voice Mail

Page 20

20 CHAPTER 3: BASIC TELEPHONE OPERATION

Logging In to Your Telephone

Your administrator assigns an extension (telephone number) and initial password to your telephone.

To log in to your telephone:

1 Press Program+ 5 + 6 or press Feature + 410 + 5 + 6.

The Display Panel shows:

Enter Password:

2 Enter your password and press #.

If the password you entered is associated with the telephone extension, you are logged in and the Display Panel briefly shows:

PBX1 Connected

If the password you entered is not associated with the telephone extension or the extension has not yet been assigned to the telephone, the Display Panel shows:

Use Program btn to login Wrong number or password

In this case, use the following steps to log in to your telephone:

1 Press Program + 5 + 4 or press Feature + 410 + 5 + 4.

The Display Panel shows:

Local Phone Number:

2 Enter your extension and press #.

If the Display Panel shows a previously assigned number that you want to replace, press the middle soft button under the Display Panel to move the cursor back one space. Repeat as necessary and then enter your extension and press #.

3 Enter your password and press #.

Enter Password:

Alternatively, to set a password locally, you can use the Password Stored Locally feature code (434), then enter the password. You can use this method in place of Step 1 above. See Chapter 4

for information about

feature codes.

Page 21

Answering a Call 21

Changing Your

Password

You must use the Telephone User Interface (TUI) and change the local password to match the password stored on the call processor by following these steps:

1 Press Program + 5 + 5 or press Feature 410 + 5 + 5.

The Display Panel shows:

Enter Password:

2 Enter your new password and press #. The first digit of the password

cannot be zero (0). The minimum password length is 4 digits; the maximum password length is 9 digits.

Answering a Call To answer an incoming call, lift the handset.

Alternatively, if you are using a 3Com 3101SP Basic Telephone, you can press the speaker button.

If your telephone includes multiple access lines, press the Access button for the line on which the new call is arriving (the light next to the button will be flashing).

Unanswered calls are sent to either your call coverage point which, by default, is your voice mailbox or your configured call forwarding destination. See Call Forwarding

Answering a

When a new call arrives while you are on a call:

Second Call

1 Press Hold to put the current call on hold.

2 Press the Access button for the line whose status light is blinking,

indicating a new call.

3 To return to the earlier call, hang up the new call, or put it on hold, or

transfer it, and then press the Access button for the original call.

Making Calls This section describes standard dialing features.

Page 22

22 CHAPTER 3: BASIC TELEPHONE OPERATION

Making Internal Calls To dial an internal call:

1 Pick up the handset. Alternatively, you can press the button, if your

telephone is a Model 3101SP telephone. You hear the dial tone.

2 Dial the extension, then press the # key to send. Alternatively, you can

use the Display Panel to find and dial the name of the person whom you want to call in the call logs.

3 When you complete the call, hang up the handset. If you pressed the

Speaker button, press it again to end the call. If you pressed the

button, press it again to end the call.

Redialing a Call To redial a number on your telephone:

■ Pick up the handset and then press Feature + 401 to dial the most

recent number that you dialed.

■ Use the Call Logs on the display panel to redial a recently missed,

answered, or dialed call.

Making External Calls To dial an external call:

Class of Service

Override

1 Pick up the handset. Alternatively, you can press the button. You hear

the dial tone. If necessary, dial the number required to access an external line (for example, 9). If one of the Access buttons is configured to access an external line directly, you can press that button.

2 Dial the number, then press the # key to send. Or use the display panel on

a 3Com Telephone to scroll to Placed Calls, Received Calls, or Missed Calls.

3 When you finish speaking, hang up the handset. If you pressed the

button, press it again to end the call.

The Class of Service Override feature allows you to apply the capabilities of your own telephone temporarily to another telephone on the same local network.

For example, the telephone in a conference room may be configured to prevent long-distance telephone calls. You may, however, need to place a long-distance call during a meeting. If the permissions included with the Class of Service on your telephone allow long-distance calling, you can use the Class of Service Override feature to apply your telephone features to the conference room telephone for one call only.

Page 23

Terminating Calls 23

To activate the one-call-only Class of Service Override from any telephone:

1 Pick up the handset.

2 Press Feature + 433. The Display Panel prompts you for the required

input.

3 Enter your telephone extension.

4 Enter your password and press #.

5 Enter the destination number as you would from your own telephone.

Terminating Calls You can terminate a call (hang up) by replacing the handset. Alternatively,

if the call is on Speaker, turn the Speaker off by pressing the button.

Using the Telephone Display Panel

The Display Panel shows the current date and time, and your extension number. It can also show features that you have enabled. For example, if you enable the feature that forwards all incoming calls to your voice mailbox, the Display Panel shows

Fwd Mail.

The Display Panel can also list telephone status messages, Caller ID information (if enabled), and the number of new messages (voice, e-mail, and fax) that you have in your mailbox.

If the Display Panel contains more than two lines of information, use the up and down scroll buttons to navigate through the display.

The list of new messages in the Display Panel depends on the status of each message. A new message can be:

■ Unreviewed — An unreviewed message has never been listened to

or acted upon (saved or deleted).

■ Reviewed — A reviewed message has been listened to but has not

been acted upon (saved or deleted). A message may reach this state if

you listen to the message and then hang up.

The Display Panel shows the number of messages in your mailbox (and the Message Waiting Indicator is lit) only if you have at least one unreviewed message. If you review the last new message and do not act on it, the Display Panel shows the date and extension, and MWI is off. If your mailbox then receives a new message, the Display Panel shows the

Page 24

24 CHAPTER 3: BASIC TELEPHONE OPERATION

following (and MWI is lit): 2 Msgs 1 New. The 2 Msgs include the just received new, unreviewed message and the other message that is new but reviewed. The message.

The Display Panel also shows the number of missed calls. Missed calls include unreviewed messages in your mailbox and any other calls that you did not answer. For example, you can configure your default call coverage point to be no coverage. In this case, if you do not answer a call, when the call terminates the caller hears a busy tone and the call is not forwarded or sent to your mailbox. The Display Panel on your telephone shows Panel, you can scroll through the list of missed calls and to show you the name of the calling party extension. Press the button again to automatically dial the listed extension.

You can also use the Display Panel to view or enable features available through the Main menu and with feature codes (see Chapter 4 information about using feature codes).

1 New indicates the just received new, unreviewed

Missed 1. If you press the first button below the Display

for

Controlling the Volu me

To access the Main menu, press the Program button, which is in the center of the scroll buttons. The display panel shows features:

■ User Directory — Not used.

■ Call History — Displays logs of your recent missed, answered, and

dialed calls. See Viewing the Call Logs

■ Personal Speed Dial — Not used.

■ System Speed Dial — Not used.

■ Advanced Settings — Configures network parameters, sets your

telephone password and changes your login status.

■ User Configuration — Configures user settings.

CAUTION: Network parameter options are for administrator use only. Unauthorized changes to network parameters will disconnect your telephone.

Use the Volume Control buttons to raise or lower the volume of the ringer, handset, or speaker.

Page 25

Changing Ringing Tones 25

Adjusting the volume control of one device DOES NOT affect the volume control of the other devices. For example, lowering the volume of the speaker has no effect on the handset volume. Changes you make to any device remain in effect if you reset the telephone to its default settings.

■ Ringer Volume — To raise or lower the volume of the ring, press the

up or down Volume Control button repeatedly while your telephone

is ringing, until the volume is at the level that you prefer.

■ Handset Volume — To raise or lower the volume of the dial tone and

the voice level of your callers, lift the handset then press the up or

down Volume Control buttons repeatedly until the volume is at the

level you prefer. You can change the volume during a conversation or

by listening to the dial tone.

■ Speaker Volume — To raise or lower the volume of the speaker,

press the Speaker button and then press the up or down Volume

Control button repeatedly until the volume is at the level you prefer.

You can change the volume during a conversation or by pressing

Speaker and listening to the dial tone.

When you press a Volume Control button, the Display Panel shows the volume setting as a series of dark vertical bars. Repeatedly pressing a Volume Control button raises the volume (increases the number of displayed bars) or lowers the volume (decreases the number of displayed bars.

Changing Ringing To ne s

You can also use Feature Codes to adjust the volume. Pressing Feature + 102 raises the volume (increases the number of displayed bars by one). Pressing Feature + 103 lowers the volume (decreases the number of displayed bars by one).

You can change the ringing or alert tone of your telephone.

There are 10 choices, which include 9 audible tones and a silent alert. For the silent alert, choose number 10. When you set this alert tone, the display panel shows:

Silence Alert Tone Selec

When the telephone receives a call, there is no audible ringing tone. The Message Waiting Indicator and a System Appearance button flash to indicate that you have an incoming call.

Page 26

26 CHAPTER 3: BASIC TELEPHONE OPERATION

To change the ringing tone:

1 Log out of the telephone; press Program + 5 + 6.

2 Press Program + 5 + 9.

The Display Panel shows which ringing tone the telephone uses, for example:

Alert Tone 1- 10:

3 Use the middle soft key under the Display Panel to delete the current

ringing tone number.

4 Enter a new tone number between 1 and 10 and then press the # key.

5 Log in to the telephone; press Program + 5 + 6 and then enter the

telephone’s password.

You will hear a new ringing tone the next time you receive a call.

Using the Hands Free Feature

Putting a Call on Hold

You can use your telephone as an intercom. You can answer internal (intercom) calls without picking up the handset. When you receive an internal call, your telephone sounds a tone and activates the speaker phone.

You cannot use this feature with external calls (a call from outside your local call processor) or Anonymous (blocked caller ID) calls. These calls ring to your telephone as usual.

You can enable and disable Hands Free by using Feature Code 100. See

Feature Codes

To put a call on hold:

1 While you are on a call, press the Hold button.

This Display Panel shows:

Hold

2 To return to the call, press the Hold button again or press the appropriate

Access button.

Page 27

Transferring a Call 27

Music on Hold If configured by the administrator, callers on hold hear music while they

wait.

Dialing a New Call

While on a Call

You can put a call on hold, dial a new call, and toggle between the two calls:

1 Press the Hold button.

2 Press one of the Access buttons not currently being used.

3 When you hear dial tone, dial the second call.

Answering a New

Call While on a Call

You can put your current call on hold, answer a second call, and then toggle between the two calls:

1 When a new call arrives, press the Hold button to put the current call on

hold.

2 Press the Access button for the incoming call (its light will be flashing).

3 To toggle between the two calls, put the current call on hold and then

press the Access button for the call you want to resume.

Transferring a Call When you are on a call, the Transfer feature allows you to send the call

from your telephone to any other internal line. For unattended or attended transfers, if your call permissions allow, you can send the call to an external line.

Unattended Transfer In an unattended transfer, you transfer the call without notifying the

recipient. You can either use the Tran sf er button or the transfer feature code:

1 While on a call, press Transfer. The call is placed on hold, you hear a dial

tone, and the system prompts you enter a destination number.

2 Dial the number to which you want to transfer the call.

3 Press Tra ns f er again or hang up the telephone.

The call is disconnected as soon as the transfer starts, which frees up your line. If the transfer cannot be completed, it is forwarded to the called party’s voice mail.

Attended Transfer In an attended transfer, you announce the call to the recipient. You can

either use the Transfer button or the transfer feature code.

Page 28

28 CHAPTER 3: BASIC TELEPHONE OPERATION

To announce a transfer:

1 While on a call, press Transfer. The call is placed on hold, you hear a dial

tone, and the system prompts you enter a destination number.

2 Dial the extension number to which you want to transfer the call

The call processor dials the call.

3 If the recipient:

a Answers, announce the call. Note that, at this point you cannot return

to the original caller.

■ If the recipient wants to take the call, press Transfer. Hang up.

■ If the recipient does not want to take the call, hang up the second call

and go back to the first call by pressing the Access button on which the call originated.

b Does not answer because the line is busy or unreachable, to return to

the original call, hang up the transfer call or press Feature Code 111 to see the original call on Hold.Then press the Hold button to return to the original call.

Muting Calls You can prevent callers from hearing you by turning off the telephone’s

microphone when you are using the handset, or when your telephone is in speaker phone mode.

To mute your telephone:

1 While you are on a call, press Mute or press Feature + 101. The light

next to the Mute button comes on. Callers cannot hear you.

2 To turn this feature off, press Mute or Feature + 101 again.

Mute Ringer You can prevent the telephone’s ringer from ringing by enabling this

feature. By default, the telephone’s ringer is enabled (feature disabled). You can enable or disable the telephone’s ringer at any time while either on the telephone or on-hook, but the change takes effect on the next incoming call.

If the telephone reboots or is upgraded with new software, the ringer resets to the default ringer enabled (feature disabled) mode.

Page 29

Activating Do Not Disturb 29

To mute the telephone ringer:

1 Press Feature + 489. The LCD displays:

Ringer is now muted.

2 To clear the display, lift the handset. The next time you receive an

incoming call, the ringer is muted.

3 To turn this feature off, press Feature + 489 again. The LCD displays:

Ringer is now enabled.

4 To clear the display, lift the handset.

Activating Do Not Disturb

When you enable Do Not Disturb, incoming calls immediately go to the call coverage point set by you or your administrator. The default call coverage point is your voice mailbox.

When your telephone is in Do Not Disturb mode:

■ An incoming call does not cause your telephone to ring. If you are

logged in to multiple telephones using the same telephone number

and one of the telephones enables Do Not Disturb, the feature applies

to all telephones, that is, an incoming call will not ring on any of the

telephones.

■ You can use the telephone to dial outgoing calls.

■ If you enable Do Not Disturb while one or more calls are ringing, the

pending calls are sent to your call coverage point and Do Not Disturb

is enabled for all subsequent calls.

■ If you are a Ring Group member and you enable Do Not Disturb,

personal calls go to your call coverage point. However, Ring Group

calls always ring on a member’s telephone, regardless of the Do Not

Disturb setting.

To activate Do Not Disturb:

1 Press Feature + 446.

You can also press Feature + 446 or press the Features Access button, then scroll down the list of features and select Do Not Disturb.

Your telephone is now in Do Not Disturb mode and the display panel shows Do Not Disturb.

2 To disable Do Not Disturb mode, repeat Step 1. The Do Not Disturb

message disappears from the display panel.

Page 30

30 CHAPTER 3: BASIC TELEPHONE OPERATION

Accessing Voice Mail To access voice mail directly for a mailbox:

1 Press one of the following:

■ Messages button

■ *600* + <extension> + #

■ Feature + 600

2 You are prompted to enter the password, which by default is the same as

the mailbox number.

Page 31

FEATURE CODES

This chapter describes how to use feature codes on a telephone to enhance the operation of your telephone. A feature code is a sequence of numbers you enter on the telephone keypad to enable a feature that is not mapped to a button.

This chapter includes the following topics:

■ Feature Code Overview

■ Using Feature Codes

■ Feature Codes

Page 32

32 CHAPTER 4: FEATURE CODES

Feature Code Overview

Some common telephone features are mapped to buttons (Transfer, for example). However, the number of features exceeds the number of buttons available on any telephone. Feature codes allow the telephone feature set to be available to all telephones, regardless of the number of buttons on the telephone.

Each feature is assigned a unique three-digit feature code. You can invoke a feature by entering the numeric code assigned to a particular feature. For example, you can use a feature code to enable call forwarding and specify a destination number.

You can access all telephone’s features by pressing the Features Access button. You can then enable a feature using either of the following methods:

1 Press the Features Access button.

2 Enter the three-digit feature code on the keypad (see Feature Codes

3 Enter any additional values following display panel prompts.

1 Press the Features Access button.

2 Scroll to the feature.

3 Press the Select soft button.

Using Feature Codes

4 Enter any additional values following display panel prompts.

You can invoke a feature by pressing the Feature button and using the telephone keypad to enter the feature code along with any additional information (such as an extension).

For example, to enable the Do Not Disturb feature, you can use either of these methods:

■ Press the Feature Access button and use the scroll buttons to find the

Do Not Disturb feature listed in the Display Panel. Then press the Slct (Select) button.

■ Press Feature + 446.

Some features require additional information. For example, if you want to enable call forwarding, you must designate the extension to which you

Page 33

Feature Codes 33

want your calls forwarded. The feature code for call forward (Fwd Universal) is 465. To enable this feature:

1 Press Feature + 465.

The Display Panel shows the prompt

FWD Universal Number.

2 Enter the extension to which you want your calls forwarded, in this case,

1001.

If the Display Panel shows a previous entry, use the middle soft key to clear the entry.

3 Press OK or #.

Feature Codes Ta bl e 3 lists the features that you can control with feature codes. Features

are listed alphabetically and include the required feature code syntax and, in most cases, a reference for more information. In the syntax, the notation example, a telephone extension.

Tab le 3 Feature Codes Alphabetical by Feature or Task

Feature Feature Code Entry Description

Call Forward Universal Feature + 465, then <destination> See Call Forwarding.

Call History Feature + 462 See Viewing the Call Logs.

Call Park a Call Feature + 444, then <call park

Class of Service (COS) Override

Conference Call Feature + 430, then <destination>, then

Display Software Version Feature + 837 Displays the current version of software

Do Not Disturb (Enable/Disable)

extension> (or accept the default)

Feature + 433, then <your extension>, then <your mailbox password>+ #, then <outside party number>

Feature + 430

Feature + 446 See Activating Do Not Disturb.

<parameter> represents a variable that you must supply, for

See Call Park.

See Class of Service Override.

See Setting up a Conference Call.

running on the telephone.

Hands Free Feature + 100 Enables or disable the Hands-Free

feature. See Using the Hands Free

Feature.

Hold Feature + 402 See Putting a Call on Hold.

Logout (phone) Feature + 128

Page 34

34 CHAPTER 4: FEATURE CODES

Tab le 3 Feature Codes Alphabetical by Feature or Task (continued)

Feature Feature Code Entry Description

Mute Feature + 101 See Muting Calls.

Mute Ringer Feature + 489 See Mute Ringer.

OK Feature + 120 Displays OK in the Display Panel. Used to

make a call without waiting for the call completion time-out value to expire.

Password Stored Locally Feature + 434, then <current password> Stores the password you use to log in to

your telephone on the telephone (locally).

Program Feature + 410 Displays the Program menu in the

Display Panel.

Redial Feature + 401 See Redialing a Call.

Release Feature + 111 Cancels the current operation.

Speaker — On/Off Feature + 104 Speak and listen without picking up the

handset.

Transfer to Voice Mail (Enable/Disable)

Feature + 440 When enabled, transfers all calls to the

voice mail. See Forwarding Calls to Voice

Mail.

Volume — Up or Down Feature + 102 to raise the volume

or Feature + 103 to lower the volume

Adjusts the volume setting for the current mode:

■ If the handset is in the cradle and the

speaker is disabled, adjusts the ring volume setting.

■ If the speaker is enabled, adjusts the

speaker volume setting.

■ If the handset is not in the cradle and

the speaker is disabled, adjusts the handset volume setting.

See Controlling the Volume

Page 35

STANDARD FEATURES

This chapter describes the standard telephone features that you can set up and access through the Telephone User Interface (TUI) on your telephone.

This chapter contains the following topics:

■ Viewing the Call Logs

■ Setting up a Conference Call

■ Transferring Your Telephone Settings to Another Telephone

■ Forwarding Calls to Voice Mail

■ Call Park

■ Emergency Telephone Number Dialing Service

Page 36

36 CHAPTER 5: STANDARD FEATURES

Viewing the Call Logs

You can use the Call History feature to display your call logs. These are the logs of the 10 most recent placed calls, received calls, missed calls and unreviewed calls to and from your telephone. From the call logs you can select calls and the telephone automatically dials them.

To access and use the Call History feature:

1 Do one of the following:

■ Press Feature + 462.

■ Press the Program button and scroll down to Call History.

The Call History menu appears in the Display Panel.

2 Select one of the follow options:

a For placed calls, press 1.

b For received calls, press 2.

c For missed calls, press 3.

d For unviewed missed calls, press 4.

e To clear the all call logs, press 5.

Use the Scroll buttons to navigate through the list. The Display Panel always starts with the oldest call in the category you select. That is, the oldest call appears first and the most recent call appears last.

The Display Panel scrolls through the calls one at a time. After the last call, this message appears in the Display Panel for placed and received calls:

No more call history

This message appears for missed calls:

No more missed calls

The three Soft buttons below the Display Panel have the following functions when viewing the Call History:

■ To select a call from the list and dial the call automatically, press the

Slct button.

■ To return to the previous menu, press the Back button.

■ To exit the Call History display, press the Exit button.

Page 37

Setting up a Conference Call 37

Setting up a Conference Call

Setting up an

Unannounced

Conference

The conference feature enables you to have up to six parties, including the conference originator, on one conference with the capability to extend a conference through cascading. Conferences can be multi-site capable where any endpoint in a conference can be located anywhere within the system.

The following sections describe how to set up an unannounced conference call and an announced conference call. In either type of conference call, if one of the participants hangs up, the other two participants remain connected. The following sections also describe how the conference can drop the last member to join the conference and how to drop the entire conference.

In an unannounced conference, you conference in the person without notifying that person:

1 While on a call, press Feature + 430. The system places your caller on

hold.

2 Dial the number of the person you want to conference in.

3 Press Feature + 430 again. The three-way conference begins when the

recipient answers the call.

Setting up an

Announced

Conference

In an announced conference, you call the recipient and announce that you want to conference them into a call. The recipient can then decide whether to take the call:

1 While on a call, press Feature + 430. The system places your caller on

hold.

2 Dial the extension of the person you want to conference in, then press

the OK Access button (or press Feature + 120).

3 When the called party answers, announce the conference.

■ If the recipient wants to take the call, press Feature + 430. Now three

people are on the same call.

■ If the recipient does not want to take the call, hang up the second call

and go back to the first call by pressing the Hold button for that call.

Page 38

38 CHAPTER 5: STANDARD FEATURES

Adding a Recipient to

an Existing

Conference

Creating a Cascaded

Conference

While participating in a conference of three to five people, any recipient in the conference can add a new recipient. While a new recipient is being added, the existing recipients in the conference, including the originator, are still able to communicate, but there is no ring back tone associated with the new recipient. If a party other than the originator adds a new recipient, then a cascaded conference is formed. The process to add a recipient is identical to Setting up an Unannounced Conference

up an Announced Conference.

Once you establish a conference, anyone in the conference, excluding the originator, can create a cascaded conference by initiating a conference call to another party or parties. Those parties in turn can initiate another cascaded conference. For example, telephone P1 (originator) calls telephones P2, P3, P4, P5 and P6 to establish a 6-party conference (called C1). Telephone P3 then calls telephones P7 and P8. Telephone P3 creates a cascaded conference and is the originator of a 3-party conference (called C2). Conference C2 is now cascaded with C1. Telephone P8 then calls P9 to create conference C3 and is cascaded with C2. Cascading can continue until the maximum number of ports on the conference server has been reached.

0ISTHEORIGINATOROF#

#



0ISTHEORIGINATOROF#

or Setting

Dropping Conference

Recipients





Once a conference has been established, the conference originator can either drop the last party added to the conference or drop the entire conference that the originator initiated. In the example above, if P1 the originator of conference 1 drops All, only P1, P2, P4, P5 and P6 are dropped. P3 is not dropped because it is the originator of conference 2 and remains connected to conference 2.





#





0ISTHEORIGINATOROF#



#

Page 39

Transferring Your Telephone Settings to Another Telephone 39

To drop conference recipients, follow these steps:

1 While on a conference, the conference originator presses the Drop soft

(right) button. The Conference Drop window displays in the Display Panel.

2 Scroll to the drop action you want to take, either (1) Last or (2) All, and

press the appropriate number on the keypad. The party (Last) or the conference (All) is dropped.

Alternately, you can drop recipients from a conference using the following feature codes:

■ To drop the last party in a conference, enter Feature + 431.

■ To drop all parties in a conference, enter Feature + 435.

If the originator drops the last party in a 3-party conference, the call then becomes a 2-party non-conference call.

Transferring Your Telephone Settings to Another Telephone

This feature enables you to use any 3Com telephone with all your telephone’s settings.

To transfer your telephone’s settings to an alternate telephone:

1 Log out of your own telephone by pressing Program + 5 + 6.

If your administrator has enabled the Multiple Contacts feature for your extension, you do not have to log out of one telephone before logging into another.

2 Log out of the alternate telephone that you want to use as yours:

a If the telephone is a 3Com Basic or Business telephone, press

Program + 5 + 6.

b If the telephone is a 3Com Manager’s telephone, press the bottom

right soft button (Advanced Settings) + 6.

3 On the alternate telephone, access the Set My Phone Number option of

the Advanced Settings menu:

a If the telephone is a 3Com Basic or Business telephone, press

Program + 5 + 4.

b If the telephone is a 3Com Manager’s telephone, press the bottom

right soft button (Advanced Settings) + 4.

The Display Panel shows:

Page 40

40 CHAPTER 5: STANDARD FEATURES

Local Phone Number:

4 On the alternate telephone, enter your own telephone extension:

a Use the delete button to delete the alternate extension’s number.

b Enter your own telephone extension number and press #.

5 Log in to the alternate telephone and use your own telephone extension

number and password:

a If the telephone is a 3Com Basic or Business telephone, press

Program + 5 + 6.

b If the telephone is a 3Com Manager’s telephone, press the bottom

right soft button (Advanced Settings) + 6.

You are logged into the alternate telephone, which now receives any calls to your own telephone’s extension. The alternate telephone’s Display Panel shows your own telephone’s extension as well as any call history information that was on your own telephone’s Display Panel.

6 When you are finished using the alternate telephone, log out:

a If the telephone is a 3Com Basic or Business telephone, press

Program + 5 + 6.

b If the telephone is a 3Com Manager’s telephone, press the bottom

right soft button (Advanced Settings) + 6.

Forwarding Calls to Voice Mail

7 Log back into your own telephone by pressing Program + 5 + 6.

You can forward incoming calls to your voice mailbox by using a feature code.

When you forward incoming calls to your voice mailbox:

■ If you are logged in to multiple telephones, each using the same

telephone number, and one of the telephones enables forward to voice mail, the feature applies to all telephones — an incoming call is sent to your voice mailbox.

■ If you enable forward to voice mail while one or more calls are ringing,

whether you are on-hook or off-hook, the pending calls are sent to your voice mailbox and forward to voice mail is enabled for all subsequent calls.

Page 41

Call Waiting 41

■ If you are a Ring Group member, personal (non-Ring Group) calls go to

your voice mailbox. However, Ring Group calls always ring on a

member’s telephone, regardless of your personal telephone setting.

To forward incoming calls to your voice mailbox for any telephone (including the Basic telephones, which do not have a FWD Mail button):

■ Press Feature + 440. All future calls transfer automatically to your

voice mailbox.

■ If you have not enabled this feature code, you can send a call that is

ringing (and all subsequent calls) to your voice mailbox by pressing

Feature + 440.

■ To disable this feature, press Feature + 440. All calls ring normally.

Call Waiting The Call Waiting lets you know that another call has arrived on another

access line. You hear a distinct ringing tone, if you have not disabled the ringing tone on your telephone, and see the MWI flashing.

1 When you hear a ring tone or see the MWI flashing, press the Hold

button to put the current call on hold.

2 Press the Access button for the incoming call.

3 To toggle between the two calls, put the current call on hold and then

press the Access button for the call you want.

Call Forwarding Use the Call Forward Universal feature when you plan to be away from

your telephone for an extended period of time. All incoming calls are redirected to another destination unconditionally.

To forward all your calls to another extension:

1 Press Feature + 465 or press the Feature Access button, then scroll

down to and select

The Display Panel shows:

FWD Universal Number:

2 Use the keypad to enter the telephone number to which you want to

forward your calls.

Fwd Universal.

Page 42

42 CHAPTER 5: STANDARD FEATURES

To disable the Call Forward Universal feature so that you can answer calls at your telephone again:

1 Press Feature + 465 or press the Feature Access button, then scroll

down to and select

The Display Panel shows:

FWD Universal Number:

2 Use the Delete soft key to erase the call forward extension and leave the

field empty.

3 Press the # key.

Call Park Use the Call Park feature to place a call in a holding pattern and make it

available for you or for another user to pick up from any telephone on the system by dialing the Call Park extension.

The Call Park feature is useful when the recipient is elsewhere in the building or you want to continue a call on another telephone and transferring the call does not give you enough time to retrieve it.

Fwd Universal.

When you park a call, you assign it a Call Park extension, which you (or another user) use to retrieve it. The default Call Park extension numbers are 6000 through 6099 inclusive. Ask your administrator to verify the Call Park extensions for your location. If the specified Call Park extension is in use or if no extension is specified, the next available Call Park extension.

A call remains parked for 5 minutes. This default value can be adjusted by your administrator. If the call is not answered 5 minutes after it is parked, the user who parked the call is called back. If the user is not available, the parked call is forwarded to the user’s call coverage point. To park a call:

1 While you are on a call, press the Call Park button or press

Feature + 444. The Display Panel shows a default Call Park extension.

2 Press the Call Park button (or press Feature + 120) to park the call using

the default extension, or use the telephone keypad to enter a Call Park extension from the list of extensions at your location. Notify another user about the parked call.

a Select an Access button for outgoing calls and dial the user’s

extension.

Page 43

Ring Groups 43

b When the call is answered, tell the user the Call Park extension

number, for example 6018.

c Hang up.

The user dials the Call Park number and the system connects the call

automatically.

3 To retrieve a parked call yourself:

a Pick up the handset of any telephone on the system.

b Dial the Call Park extension that was assigned to the call.

The system connects you to the parked call.

Ring Groups Your administrator can establish formal and informal call centers so that

incoming calls can be directed to several telephones that have been associated into ring groups.

A call center is a general term that refers to any system that accepts incoming calls to a site, ensures that those calls are sent to the proper destination within the site, and manages database records on call activity and distribution. The call center can be used, for example, as a help desk, a reservations counter, an information hotline, or a customer service center.

Ring Group

Interaction With

Other Features

Incoming calls that arrive at your company can go either to:

■ Your extension and the call coverage point you have set up.

■ A ring group that follows the call coverage path assigned by an

administrator for that group.

A ring group is a group of telephone extensions that are configured under a virtual extension. Your administrator can configure the ring group so that an incoming call to the virtual extension rings on all the telephones in the ring group simultaneously or in sequence.

This section describes how participation in a ring group interacts with other telephone features. Note the following considerations:

■ A ring group call can be added to a conference. The member receiving

the call can conference with another extension or with another ring

group. Both announced and unannounced conferences are supported

(see Setting up a Conference Call

Page 44

44 CHAPTER 5: STANDARD FEATURES

■ A ring group call can be put on hold and taken off hold without losing

the caller.

■ If a ring group member puts a call on hold, that member can

■ A ring group caller on hold will hear ring group Music On Hold.

■ If the telephone has Hands Free enabled, an incoming call to a ring

group will not be picked up automatically.

■ An external call to a private user (someone not in the ring group) can

be transferred to a ring group.

■ Both attended and unattended call transfers are allowed for calls to a

ring group or from a ring group.

■ Internal and external callers that are forwarded to voice mail can leave

a message and navigate through the voice mail options.

■ If a ring group call is routed to a voice mailbox or Auto Attendant call

coverage point but the routing fails (for example, because no ports are available), the call is requeued for the ring group.

■ Each time a call is put back in a ring group queue, it is treated like a

new call.

receive other calls.

Emergency Telephone Number Dialing Service

3Com telephones provide the capability to dial an emergency telephone number even when the telephone is not logged in to a system. The telephone must be properly configured, connected to an operational system, and the region must support this service. If the system is not operational, an emergency call can be routed (optionally) directly through a PSTN media gateway. Contact your system administrator to determine the appropriate emergency number for your region.

Page 45

TELEPHONE INSTALLATION AND

MAINTENANCE

This chapter covers these topics:

■ Connecting the Telephone

■ Connecting the Telephone to the 3Com Asterisk Appliance

■ Attaching and Adjusting the Support Bracket

■ Moving Your Telephone

■ Swapping Telephones

■ Cleaning Your Telephone

■ Troubleshooting Problems

Page 46

46 CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE

Connecting the Telephone

Although the connector layout varies between telephones, all telephones use these symbols to identify the connectors:

Power connection for an AC power adapter.

Network connection. Connects the device to the network. A powered Ethernet cable that conforms to the Power over Ethernet (IEEE 802.3af) standard is acceptable.

Switch port for connecting a computer or other network device to the network.

Handset connector.

Figure 4

shows underside of a 3102 Business Telephone as an example of possible connection points. Connection details for each type of device are listed on the packing sheet that is shipped with the device.

Figure 4 Underside of the 3102 Business Telephone

1234

CAUTION:

The system operates over the LAN, not through traditional telephone wiring. Your telephone connects to the system through an RJ-45 LAN connector instead of an RJ-11 telephone connector. Your telephone will not work unless it is connected properly. Ask your administrator if you have questions about your telephone connection.

Page 47

Connecting the Telephone to the 3Com Asterisk Appliance 47

The underside of an telephone includes:

1 AC power adapter connection

2 Ethernet connector for connection to the LAN

3 Ethernet connector for an optional connection to your desktop computer.

4 Handset connector

5 Headset connector (not available on 3Com Basic telephones)

6 Tabs for the support bracket

For information about the underside of each telephone, and for information about how to connect any telephone to a Power over Ethernet source, see the packing sheet that comes with the device.

Strain relief clamps are built into the support bracket.

Connecting the Telephone to the 3Com Asterisk Appliance

Connect your telephone to power and to the LAN as described in

Connecting the Telephone

Your Asterisk administrator must assign you a user account that includes your telephone extension and your username and password. Before the telephone can connect to the 3Com Asterisk Appliance, it must have these IP configuration settings defined:

■ The telephone IP address

■ The subnet mask of your local network

■ A default gateway IP address

■ The IP address of the 3Com Asterisk Appliance and the IP address of

the download server

If your network is configured to use DHCP, the telephone receives its IP configuration automatically. Otherwise, you must configure your telephone manually for network and 3Com Asterisk Appliance connectivity.

Page 48

48 CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE

Manually Configuring

Telephone

Connectivity

To configure the IP configuration settings manually on your telephone, use the Program button (see Buttons and Controls

) to enter the User

Configuration menu (menu option 6).

If your telephone received its IP configuration automatically, follow steps 1 through 3 to set the IP address of the 3Com Asterisk Appliance and your user settings. If your telephone did not receive its IP configuration automatically from a DHCP server, follow all the steps.

1 Press Program + 5 (Advanced Settings) + 1 to select Set Primary PBX IP.

Use the keypad to set the IP address of the 3Com Asterisk Appliance.

2 Press Program + 5 (Advanced Settings) + 2 to select Set Secondary PBX

IP. Use the keypad to set the IP address of the telephone download

program server, which is the same as the IP address of the 3Com Asterisk Appliance.

3 Press Program + 5 (Advanced Settings) + 4 to select Set My Phone

Number. Use the keypad to specify the telephone extension. Your

administrator must also configure the extension on the 3Com Asterisk Appliance.

4 Press Program + 6 (User Configuration) + 2 to select Configure IP

Address. Use the keypad to set the IP address for the telephone, and then

press the # key to save your changes. Note that you can press the Program button to back out of a menu choice.

5 Press Program + 6 (User Configuration) + 3 to select Configure

SubNetMask and set your network’s subnet mask. Note that you can press the Program button to back out of a menu choice.

6 Press Program + 6 (User Configuration) + 4 to select Configure Gateway

IP Address and set your telephone’s default gateway address. Note that you can press the Program button to back out of a menu choice.

7 Press Program + 6 (User Configuration) + 5 to select Configure NCP IP

Address and set the 3Com Asterisk Appliance IP address. Note that you can press the Program button to back out of a menu choice.

8 When you are finished, press the Program button to exit from the

configuration menu.

After you manually configure a telephone, the settings are saved in flash memory and retained when you disconnect power from the telephone.

Page 49

Attaching and Adjusting the Support Bracket 49

If your telephone received its IP configuration automatically, follow steps 1 through 5 to set the IP address of the 3Com Asterisk Appliance. If your telephone did not receive its IP configuration automatically from a DHCP server, follow all the steps.

Note that these setting may be provided automatically by an address server. See your network administrator for more information.

Attaching and Adjusting the Support Bracket

Figure 5, Figure 6, and Figure 7 show a 3102 Telephone. The instructions

apply to all telephones.

Figure 5 Attaching the Support Bracket

To attach the support bracket, 1, snap the bracket into the mounting supports 2, on the bottom of the

telephone.

After you connect the

cables to the telephone, press the cables into the cable management clamps 3, on the stand.

Page 50

50 CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE

Figure 6 Adjusting the Support Bracket

Figure 7 Wall Mounting a Telephone

To adjust the support bracket, press to release the lock tab 1, rotate the bracket to the position that you want, and then release the lock tab.

When you mount a 3Com telephone on a wall, attach the support bracket and adjust it so that the bottom of the support bracket rests against the bottom supports on the telephone, 1.

Safe wall mounting requires 3/4-inch drywall and 1.5-inch drywall screws.

Page 51

Moving Your Telephone 51

Moving Your Telephone

Swapping Telephones

Cleaning Your Telephone

Each telephone is uniquely identified by an IP address. You can move your telephone to another location within your calling domain, connect it to any Ethernet jack on the LAN, and still maintain all of your personalized features and extension number.

Your administrator assigns a password for your telephone. This password associates your telephone extension (and mailbox) with your account. This may allow you to configure another telephone in the system to duplicate your primary telephone. This means if you are away from your primary telephone (for example, in a different office), you can program the local telephone to use your extension. Any calls made to your extension will ring in both locations and you can access your mailbox from either telephone. See the overview section in the chapter that describes your telephone for more information.

Always unplug your telephone from the power source and from the network before you clean it. Use a soft cloth dampened with mild detergent.

WARNING: Failure to unplug the telephone before you clean it could result in electrical shock.

Troubleshooting Problems

Ta bl e 4 lists possible problems that you may encounter and the most

likely solutions. Where possible, each solution refers to the section in this guide where you can find detailed information.

Page 52

52 CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE

Tab le 4 Possible Problems

Possible Problem Suggested Solutions

My telephone has no dial tone and the display panel is blank.

I hear a high pitch tone but not a dial tone.

My telephone has “locked up.”

Callers cannot leave messages on my voice mail.

When I dial 9 or 8 to access an outside line, the display panel shows “All Ports Busy.”

My telephone keeps ringing after I pick up the handset.

The display panel shows “Wait for NCP.”

■ Verify that the power cord is fully inserted in the

correct connector on the underside of the telephone. Use the strain relief tab to prevent the cord from becoming unplugged.

■ Verify that the Ethernet cables are connected and

that each cable is in the proper connection.

■ Remove and add power to the telephone by

unplugging the power cord at the electric outlet and plugging it back in.

■ If the telephone is powered through a powered

Ethernet cable, make sure that power is applied to the cable at its source.

■ You are not logged in to your telephone.

■ Your telephone has lost the connection to the

system. Remove the Ethernet cord from the jack, and then re-insert it into the jack.

■ Wait a few seconds. If the telephone display panel

still appears to be locked, disconnect the electrical power for your telephone, and then plug it back in.

Your mailbox may be full. Log in to your voice mailbox and delete some messages.

No outside lines are available. Try again in a few minutes.

■ Your telephone may have lost connection to the

system immediately after a call came in. Remove the Ethernet cord from the jack, then re-insert it into the wall jack.

■ Wait a few seconds. If the telephone continues to

ring, disconnect the electrical power for your telephone, and then plug it back in.

Your telephone may be disconnected from the system. Hang up your telephone and wait a few seconds. Then pick up the handset. If the message still appears on your telephone display panel, contact your administrator.

Page 53

INDEX

Numbers

3101 Basic Telephone

figure and features 14 line status lights 18 programmable access buttons 16

3101 Basic Telephones

see 3101 Basic Telephone

access buttons

3101 Basic Telephone 16 alert tone, changing 25 All Ports Busy message 52 answering a call 21

call history

viewing 36 call park 42 call waiting 41 calls

answering 21

answering a second call 21, 27

dialing a second call 27

dropping 23

forwarding to voicemail 40

making 21

missed 24

muting 28

parking 42

transferring 27 Class of Service

overriding 22 cleaning telephones 51 conference call

announced 37

cascaded conference 38

dropping recipients 38

setting up 37

unannounced 37 configuration

interface options 11

connecting telephones

caution, RJ-45 versus RJ-11 jacks 46 electrical power 46

dial tone, troubleshooting a Telephone 52 dialing while on a call 27 display panel

using 36

Do Not Disturb

activating 29

dropping calls 23

electrical shock, avoiding 51 emergency phone number dialing service 44

feature button 17 feature codes 33

line status lights

3101 Basic Telephones 18

logging in 20

Main menu

see Program button making calls 21 message waiting indicator

3101 and 3101SP Basic Telephones 15 microphone

3101SP Basic Telephone 15 missed calls 24 moving telephones 51 music on hold 27 mute ringer 28

Page 54

54 INDEX

muting calls 28 MWI

see message waiting indicators

parking a call 42 password 20

changing 21

phone settings

transferring to another phone 39

problems

solving 45 Program button 15 programmable access buttons

3101 Basic Telephones 16

relocating telephones 51 ringing tone, changing 25 RJ-11 jack caution, avoiding use with telephones 46 RJ-45 jack caution, using instead of RJ11 46

silent alert tone 25 speaker button

3101SP Basic Telephone 15 speaker phone

3101SP Basic Telephone 15

using 22 status lights

3101 Basic Telephone 18 support brackets, attaching 49

voice mail

problems with 52

volume

controlling 24

Wait for NCP message 52

telephones

cleaning 51

connecting 46

logging in 20

moving and swapping 51

passwords 20 transfer button 17 transferring a call 27

attended 27

unattended 27 troubleshooting

list of possible problems 51

3Com 900-0470-01 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

ABOUT THIS GUIDE

Conventions Table 1 lists conventions that are used throughout this guide.

Comments Send e-mail comments about this guide or about any Voice product

GETTING STARTED

Configuration Overview

Telephone Overview

Configuration Options

Buttons and Controls

Figure 2 Access Buttons

Status Lights for System Appearance Buttons

Figure 3 Access Button Label

BASIC TELEPHONE OPERATION

Logging In to Your Telephone

Answering a Call 21

Making Calls This section describes standard dialing features.

Making Internal Calls To dial an internal call:

Redialing a Call To redial a number on your telephone:

Making External Calls To dial an external call:

Terminating Calls 23

Using the Telephone Display Panel

Controlling the Volu me

Changing Ringing To ne s

Using the Hands Free Feature

Putting a Call on Hold

Transferring a Call 27

Music on Hold If configured by the administrator, callers on hold hear music while they

Unattended Transfer In an unattended transfer, you transfer the call without notifying the

Attended Transfer In an attended transfer, you announce the call to the recipient. You can

Muting Calls You can prevent callers from hearing you by turning off the telephone’s

Mute Ringer You can prevent the telephone’s ringer from ringing by enabling this

Activating Do Not Disturb

Accessing Voice Mail To access voice mail directly for a mailbox:

■ Feature Codes

Feature Code Overview

Using Feature Codes

Feature Codes 33

STANDARD FEATURES

Viewing the Call Logs

Setting up a Conference Call

Transferring Your Telephone Settings to Another Telephone

Forwarding Calls to Voice Mail

Call Waiting 41

Call Forwarding Use the Call Forward Universal feature when you plan to be away from

Call Park Use the Call Park feature to place a call in a holding pattern and make it

Ring Groups 43

Emergency Telephone Number Dialing Service

Connecting the Telephone

Connecting the Telephone to the 3Com Asterisk Appliance

Attaching and Adjusting the Support Bracket

Moving Your Telephone

Swapping Telephones

Cleaning Your Telephone

Troubleshooting Problems

INDEX