3Com 900-0470-01 User Manual

3101 Basic Telephone Guide
for 3Com

®

Part Number 900-0470-01 Rev AA
Published November 2007

http://www.3com.com/

Asterisk®

3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064

Copyright © 2007, 3Com Corporation. All rights reserved. No part of this
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3Com Corporation reserves the right to revise this documentation and to make
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for a particular purpose. 3Com may make improvements or changes in the product(s)
and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is
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contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the
software described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed
solely at private expense. Software is delivered as “Commercial Computer Software”
as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as
defined in FAR 2.101(a) and as such is provided with only such rights as are provided
in 3Com’s standard commercial license for the Software. Technical data is provided
with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR

52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface
any portion of any legend provided on any licensed program or documentation
contained in, or delivered to you in conjunction with, this guide.

Portions Copyright 2005-2007 Digium, Inc.

_______________________________________________________________________

TRADEMARKS

Unless otherwise indicated, 3Com registered trademarks are registered in the United
States and may or may not be registered in other countries. 3Com, and the 3Com
logo are registered trademarks of 3Com Corporation.

Asterisk and Digium are registered trademarks and Asterisk Business Edition,
AsteriskNOW, AsteriskGUI, and Asterisk Appliance are trademarks of Digium, Inc.

Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe
Systems Incorporated. Firefox is a registered trademark of the Mozilla Foundation.

Any other trademarks mentioned in the document are the property of their
respective owners.

CONTENTS

ABOUT THIS GUIDE

Conventions 8
Comments 8

1 GETTING STARTED

Configuration Overview 10
Telephone Overview 10
Configuration Options 11

2 BASIC TELEPHONES

M

ODELS 3101 AND 3101SP

Buttons and Controls 14
Access Buttons 16
Status Lights for System Appearance Buttons 18
Access Button Label 18

3 BASIC TELEPHONE OPERATION

Logging In to Your Telephone 20

Changing Your Password 21
Answering a Call 21
Answering a Second Call 21
Making Calls 21

Making Internal Calls 22

Redialing a Call 22

Making External Calls 22

Class of Service Override 22
Terminating Calls 23
Using the Telephone Display Panel 23
Controlling the Volume 24
Changing Ringing Tones 25

4

Using the Hands Free Feature 26
Putting a Call on Hold 26

Music on Hold 27
Dialing a New Call While on a Call 27
Answering a New Call While on a Call 27

Transferring a Call 27

Unattended Transfer 27

Attended Transfer 27
Muting Calls 28
Mute Ringer 28
Activating Do Not Disturb 29
Accessing Voice Mail 30

4 FEATURE CODES

Feature Code Overview 32
Using Feature Codes 32
Feature Codes 33

5 STANDARD FEATURES

Viewing the Call Logs 36
Setting up a Conference Call 37

Setting up an Unannounced Conference 37

Setting up an Announced Conference 37

Adding a Recipient to an Existing Conference 38

Creating a Cascaded Conference 38

Dropping Conference Recipients 38
Transferring Your Telephone Settings to Another Telephone 39
Forwarding Calls to Voice Mail 40
Call Waiting 41
Call Forwarding 41

41
Call Park 42
Ring Groups 43

Ring Group Interaction With Other Features 43

Emergency Telephone Number Dialing Service 44

A TELEPHONE INSTALLATION AND MAINTENANCE

Connecting the Telephone 46
Connecting the Telephone to the 3Com Asterisk Appliance 47

Manually Configuring Telephone Connectivity 48
Attaching and Adjusting the Support Bracket 49
Moving Your Telephone 51
Swapping Telephones 51
Cleaning Your Telephone 51
Troubleshooting Problems 51

INDEX

5

6

ABOUT THIS GUIDE

This guide describes how to set up and use a 3Com® 3103 Basic
Telephone with a 3Com Asterisk Appliance.

CAUTION: The 3Com telephone system operates over the Ethernet local
area network (LAN), not through a traditional telephone connection.
Your telephone is connected to the 3Com Asterisk Appliance through an
RJ45 Ethernet connector instead of through an RJ11 telephone
connection. Your telephone will not work unless it is connected correctly.

For information about installing your telephone, see Telephone

Installation and Maintenance. Contact your administrator if you have

questions about your telephone connection.

8 CHAPTER : ABOUT THIS GUIDE

Conventions Table 1 lists conventions that are used throughout this guide.

Tab le 1 Icons

Icon Type Description

Information note Information about important features or

instructions.

Caution Alerts you to potential loss of data or

potential damage to an application, system,
device, or network.

Warning Alerts you to potential personal injury.

Comments Send e-mail comments about this guide or about any Voice product

documentation to:

[e-mail]

Include the following information with your comments:

■ Document title

■ Document part number (found on the front page)

■ Page number

■ Your name and organization (optional)

Please address all questions regarding the 3Com software to your
authorized 3Com coordinator.

1

GETTING STARTED

This chapter describes the steps you must complete to use your telephone
and provides a general description of your telephone. For information
about installing your telephone and connecting to the LAN and to the
3Com Asterisk Appliance, see Telephone Installation and Maintenance

This chapter includes the following topics:

■ Configuration Overview

■ Telephone Overview

■ Configuration Options

.

10 CHAPTER 1: GETTING STARTED

Configuration Overview

Telephone Overview

This guide includes instructions about how to configure the IP settings
manually on your telephone. (See Telephone Installation and

Maintenance.) For information about how to use a DHCP server to

configure telephones, see the 3Com Asterisk Appliance Administrator’s
Guide.

Before you install your telephone, your administrator must assign an
Asterisk account to you. This account includes a telephone extension and
a voice mailbox. Your administrator also assigns a password that
associates your telephone number and a voice mailbox with your
account.

■ If you are logged in, the Display Panel on your telephone shows the

current date and time, and your extension.

■ If you are not logged in, see Logging In to Your Telephone.

This guide describes the features available with your telephone, such as
telephone button functions and making and forwarding calls.

The settings on your telephone, including your extension, personal
settings, and system settings, remain the same even when you move your
telephone from one Ethernet jack to another, as long as both Ethernet
connections are part of the same network.

One of the benefits of network-based telephony is portability. Depending
on how your administrator has configured the 3Com Asterisk Appliance,
you may be allowed to configure another telephone in the system to
duplicate your primary telephone simply by logging in to the other
telephone using your password (see Transferring Your Telephone Settings

to Another Telephone).

Your telephone can provide many features. Some of these features are
optional. Your administrator determines which features are available for
your telephone.

Configuration Options 11

Configuration Options

Simple telephone operations (for example, making a call, transferring a
call, and putting a call on hold) require no configuration. These
operations are described in Chapter 3

.

Many features, however, do require configuration (for example, call
forwarding). In general, you can configure these features using the
Telephone User Interface (TUI). The TUI is a phone-based interface that
allows you to manage your user account and telephone by using the
telephone keypad. You can enable or disable many features by entering a
feature code. Configuration options and prompts appear on the
telephone Display Panel. See Chapter 5

for more information about using

the TUI.

■ Basic telephone operation, such as making calls and putting a call

on hold, is described in Chapter 3

■ Features that must be configured, such as call forwarding, are

described in Chapter 5

■ Feature codes are described in Chapter 4.

.

.

Some configuration procedures require that you log out of the telephone
to change the telephone configuration (for example, setting the ringing
tone). Before you can use the telephone, you must be logged in:

■ If you are logged in, you hear the dial tone. You can make and receive

telephone calls.

■ If you are not logged in, you hear a high pitch tone. You cannot make

or receive telephone calls. If a caller dials your extension, the call goes

to voice mail. The telephone’s Message Waiting Indicator (MWI) is not

lit until you log in to the telephone.

12 CHAPTER 1: GETTING STARTED

BASIC TELEPHONES

2

ODELS 3101 AND 3101SP

M

This chapter describes the buttons, controls, and features on the 3Com®
Model 3101 and Model 3101SP Basic Telephones.

The chapter includes the following topics:

■ Buttons and Controls

■ Access Buttons

■ Status Lights for System Appearance Buttons

■ Access Button Label

To verify the model number of your telephone, refer to the label under
the phone.

14 CHAPTER 2: BASIC TELEPHONES MODELS 3101 AND 3101SP

Extension : 6010

June 29 10:34:15 PM

Buttons and Controls

Figure 1 shows the buttons and controls on the Model 3101SP Basic

Telephone. The Model 3101 Basic Telephone does not include a
microphone, 8, or a speaker button and its indicator light, 10. All other
controls are identical on the two telephones.

Figure 1 Model 3101SP Basic Telephone

123

June 29 10:34:15 PM
Extension : 6010

17

16
15

14

13

12

4

5
6

7

8

1 Soft buttons — Use the soft buttons to navigate through Display Panel

options. A button’s function depends on the option selected. The buttons
are, left to right:

■ Slct (Select) — Use this button to select a displayed item. For example,

you can use this button to automatically dial a previously placed or
received call or a missed call.

■ Back — Use this button to move the cursor backwards one space and

delete the current space. You can also use this button to sort displayed
items.

■ Exit — Use this button to exit the currently displayed option.

91011

Buttons and Controls 15

2 Message Waiting Indicator (MWI) — When lit, indicates that you have

at least one unreviewed message in your mailbox. Also, this indicator
flashes when your telephone rings.

3Display Panel — Displays the current date and time, telephone status

messages, Caller ID information (if enabled), and the number of new
messages that you have in your mailbox (see Using the Telephone Display

Panel for more information about how message status determines the

message list).

You can also use the Display Panel to view or enable features available
through the Main Menu (see Using the Telephone Display Panel
feature codes (see Chapter 4

4 Scroll buttons (Up, Down, Left, Right) — Perform the following

functions:

■ The Up and Down buttons allow you to scroll through the items in

the telephone Display Panel.

■ The Left and Right buttons are reserved for future use.

5 Program button — In the center of the scroll buttons, this button

displays the Main menu.

for information about using feature codes).

) and with

6 Message button

the voice mail system.

7 Hold button — Places a caller on hold. See Putting a Call on Hold

8 Label area for Access buttons — The telephone label for your Access

buttons can be printed from this document. See Access Button Label

9 Microphone (3101SP only) — Activated when the telephone is in

speaker phone mode, that is, after you press the (speaker) button.
For best results, keep the area around the microphone free of
obstructions. To minimize the effects of background noise, the
microphone is directional; it performs best when you are directly in front
of the telephone.

10 Access buttons— Buttons that are assigned specific features (for

example, Transfer) or that control a line for incoming and outgoing calls.
See Access Buttons

11 Speaker button (3101SP only) — Enables you to use the speaker

phone feature. Press the button before you dial the call, when your
telephone is ringing, or while a call is in progress. To turn the speaker off
and resume the conversation, pick up the handset.

— Press this button to access your messages through

.

.

16 CHAPTER 2: BASIC TELEPHONES MODELS 3101 AND 3101SP

The Model 3101SP Basic Telephone includes a microphone and supports
speaker phone operation. The Model 3101 Basic Telephone does not
support speaker phone operation and it does not have a button.

12 Telephone key pad — Use these buttons to dial telephone numbers and

to access additional features.

13 Volume down — Lowers the volume of the ringer, the speaker, or the

handset. See Controlling the Volume

.

14 Mute button

are saying during a telephone call, although you can still hear them. Press
the button to turn off the telephone’s mouthpiece when you are
using the handset or the microphone (3101SP only) when your telephone
is in speaker phone mode. To turn off the Mute feature, press the
button again. The indicator lamp is lit when the Mute feature is enabled.
See Muting Calls

15 Volume up — Raises the volume of the ringer, the speaker, or the

handset. See Controlling the Volume

16 Speaker — Enables you to use the speaker phone feature. Press the

button before you dial the call, when your telephone is ringing, or while a
call is in progress. To turn the speaker phone off and resume the
conversation, pick up the handset.

17 Handset

Access Buttons Figure 2 displays the Access buttons on the Model 3101 and 3101SP

Basic Telephones, which have been assigned default functions.

Figure 2 Access Buttons

— Enables you to prevent callers from hearing what you

.

.

 

-ODEL30

Access Buttons 17

-ODEL

 

1 The first button controls a line for incoming and outgoing calls (System

Appearance button; SA1).

2 The second button controls a line for incoming and outgoing calls

(System Appearance button; SA2).

3 Feature button — Allows you to access features that are not directly

assigned to an Access button on your telephone. For example, you can
use the Feature button to enable and disable Do Not Disturb. For more
information about feature codes, see Chapter 4

4 Transfer button — Sends the currently active call to another telephone.

See Transferring a Call

.

.