3COM 900-0464-01 AA User Manual
VCX™ Connect
Installation and
Configuration Guide
VCX™ Connect IP Telephony Solution
System Release 7.1
http://www.3com.com/
Part Number 900-0464-01 AA
Published July 2007
3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064
Copyright © 2007 3Com Corporation. All Rights Reserved. No part of this documentation may be
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UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the software described herein
are provided to you subject to the following:
United States Government Legend: All technical data and computer software is commercial in nature
and developed solely at private expense. Software is delivered as Commercial Computer Software as
defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as
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Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or
may not be registered in other countries.
3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com
Corporation.
Other brand and product names may be registered trademarks or trademarks of their respective holders.
_______________________________________________________________________
PATENT INFORMATION
3Com Telephones 3C10281PE, 3C10226PE, 3C10228IRPE, and 3C10248PE are covered by one or more
of the following U.S. patents and other patent applications pending:
5,994,998; 6,140,911; 6,329,906; 6,496,105; 6,535,983; 6,483,203; 6,449,348; 6,212,195
_______________________________________________________________________
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Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or
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CONTENTS
VCX™ CONNECT
INSTALLATION AND CONFIGURATION
Documentation Resources 8
Hardware Documentation 9
VCX Connect 100 Server 9
VCX Connect 200 Server 9
Differences Between VCX Connect and Enterprise VCX 9
Preconfigured Parameters 11
Hardware Platforms 11
VCX Connect 100 Server 11
VCX Connect 200 Server 12
Supported Configurations 12
Configuration Overview 13
Gathering Configuration Information 13
Accessing a VCX Connect Server 14
Obtaining a License 15
VCX™ CONNECT SERVER INSTALLATION
Installing a Primary and Secondary Pair of VCX Connect Servers 17
Overview of the Installation Process 17
Preparation 18
Configuring Networking Parameters 18
Configuring the Media Gateways 20
Moving the VCX Connect Servers and Media Gateways 21
Installing License Keys 22
Changing Default Passwords 22
Setting Up Database Replication 22
System Configuration 22
Installing a Single (Primary) VCX Connect Server 23
Overview of the Installation Process 23
Preparation 23
Configuring Network Parameters 23
Configuring the Media Gateways 24
Moving the VCX Connect Server and Media Gateways 26
Installing a License Key 26
Changing Default Passwords 26
System Configuration 26
Installing an Add-On Secondary VCX Connect Server 27
Overview of the Installation Process 27
Preparation 28
Configuring Networking Parameters 29
Installing a License Key 30
Changing Default Passwords 30
Configuring the Media Gateways 30
Reconfiguring the Secondary Server 32
Duplicating the VCX Database on the Secondary Server 33
Backing up the Database on the Primary Server 33
Copying the Database Backup File to the Secondary Server 34
Restoring the Database on the Secondary Server 34
Configuring Mirroring for IP Messaging 35
Backing Up IP Messaging Data 35
Copying the IP Messaging Backup Files to the Secondary Server 37
Restarting the Servers 37
CONFIGURING IP TELEPHONY
IP Telephony Configuration 40
IP Messaging Configuration 42
Additional Configuration Steps 43
Adding Users 43
File Formats 44
Resource Files 44
Configuring Telephones 45
Additional Adminstrative Tasks 45
About VCX Administrator Web Passwords 46
About the IP Messaging Provisioning Password 47
UPGRADING VCX SOFTWARE
Upgrading VCX Software 49
USB DEVICES
Using USB Storage Devices 51
Supported File Systems 51
Requirements 52
Connecting USB Devices 52
Disconnecting USB Devices 52
Troubleshooting 53
SAMPLE CONFIGURATION SCRIPTS
Sample Configuration Scripts 55
Networking Sample Script 55
Reconfiguration Sample Script 60
OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS
Register Your Product to Gain Service Benefits 75
Solve Problems Online 75
Purchase Extended Warranty and Professional Services 76
Access Software Downloads 76
Contact Us 76
Telephone Technical Support and Repair 77
VCX™ CONNECT
1
INSTALLATION AND
CONFIGURATION
The VCX Connect product is a member of the VCX IP Telephony Solutions
and is designed to accommodate up to 250 telephone users. Other VCX
IP Telephony products support larger number of users and offer additional
features that are not present in the VCX Connect product.
This guide provides VCX Connect system installers with information on
these topics:
Chapter 1 – Introduction
■ Documentation Resources
■ Differences Between VCX Connect and Enterprise VCX
■ Preconfigured Parameters
■ Hardware Platforms
■ Configuration Overview
Chapter 2 – Installation
■ Installing a Primary and Secondary Pair of VCX Connect Servers
■ Installing a Single (Primary) VCX Connect Server
■ Installing an Add-On Secondary VCX Connect Server
Chapter 3 – Configuration
■ IP Telephony Configuration
■ IP Messaging Configuration
■ Additional Configuration Steps
■ Resource Files
■ About VCX Administrator Web Passwords
Appendix A – Software Upgrades
8 CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION
Appendix B – USB Devices
Appendix C – Sample Configuration Scripts
Documentation Resources
This document refers to several other documents which provide more
detailed instructions on specific procedures. To access these documents,
open a browser and navigate to:
http://csoweb4.3com.com/VCX/vcx_doc.cfm
These documents are included in the table:
■ VCX Administration Guide – Describes the configuration processes
that a System Administrator uses to set up a VCX system.
■ VCX Installation Guide – Describes the steps involved in installing
single site and multisite VCX systems.
■ VCX Maintenance Guide – Describes procedures such as database
backup and restoration that a System Administrator uses during
day-to-day operation of a VCX system.
■ VCX IP Messaging Module Operations and System Administration
Guide – Describes the configuration processes that a System
Administrator uses to set up the IP Messaging services on a VCX
system.
■ VCX IP Messaging Module User Guide — 3Com Native Interface –
Describes how to use the voicemail system.
■ VCX Telephone Guides (Basic, Business, and Manager telephones) –
Describes the features that are available to telephone users on a VCX
system.
■ V6000 and V6100 Gateway Installation Guide – Describes the steps
involved in installing a V6000 or V6100 Media Gateway.
■ V6000 and V6100 Gateway User Guide – Describes the installation
steps and the configuration of a V6000 or V6100 Media Gateway.
■ V7111 Analog Gateway Installation Guide – Describes the steps
involved in installing a V71111 Analog Media Gateways (either an
FXO gateway, which connects to the Public Telephone System, or an
FXS gateway which connects to analog telephones or fax machines).
■ V7111 VoIP Gateway User Guide – Describes the installation steps and
the configuration of the V7111 Analog Media Gateways (either FXO
or FXS).
Differences Between VCX Connect and Enterprise VCX 9
■ V7122 Digital Gateway Installation Guide – Describes the steps
involved in installing and configuring the V7122 Digital (T1) Media
Gateway.
Hardware
Documentation
Differences Between VCX Connect and Enterprise VCX
Refer to the hardware documentation for the VCX Connect 100 and VCX
Connect 200 servers for dimensions, weight, and other physical
parameters.
VCX Connect 100 Server
The hardware documentation for the VCX Connect 100 server is located
at this URL:
http://csoweb4.3com.com/VCX/vcx_doc.cfm
Look in the table section titled “Gateway Documentation” and then look
for these two documents:
■ V6000 and V6100 Digital Gateway Installation Guide
■ V6000 and V6100 Digital Gateway User Guide
VCX Connect 200 Server
The hardware documentation for the VCX Connect 200 server is located
in the shipping box with the server.
This section describes specific VCX Connect product capabilities.
Consider the information in this section when reviewing information in
the VCX 7.1 guides because those guides apply to the enterprise VCX
product.
■ Telephone and Calling Features
■ Global Directory — Lists telephones at the local VCX Connect site
■ Directed Call Pickup — Enables a telephone to be answered by
other phones at the VCX Connect site
■ Remote Call Forward — Enables the Call Forward Universal
feature on a phone to be controlled from other phones at the VCX
Connect site
■ Silent Monitor and Barge In — Enables a VCX Connect user to
silently listen in on, and optionally barge in to, an existing
conversation of another user at the VCX Connect site
10 CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION
■ Camp On — Enables a “camping-on” telephone at the VCX
Connect site to be called back by the VCX Connect system when a
camped-on telephone at the VCX Connect site is available
■ Bridged Station Appearances — Enables a primary telephone at
the VCX Connect site to be mapped to up to 4 secondary phones
at the VCX Connect site
■ Attendant Serial Calling — Enables an outside caller to make a
single call to a user at a VCX Connect site, and, without
disconnecting, sequentially connect to several other users within
the site via a series of call transfers
■ Group Call Pickup — Enables a group of users within a VCX
Connect site to be defined such that any ringing call to a member
of the group may be answered by dialing the group pickup
extension
■ Hunt Groups — Enables telephones at the VCX Connect site to be
assigned to 3 different types of Hunt Groups
■ System Speed Dials — Enables a System Administrator to define
speed dial numbers for a given VCX Connect site that are available
to all users at that site
■ Call Routing
Calls may be routed via WAN connections to other VCX Connect sites
after proper configuration of routing data at each site
■ Call Records
Call records data are consolidated at each VCX Connect site. The CDR
software at each VCX Connect site collects call records data for that
site.
■ Configurations
All VCX Connect servers support both IP Telephony and IP Messaging.
At each VCX Connect site, either a single server, or a redundant pair
of VCX Connect servers may be deployed.
■ Supported Gateways
■ VCX V7111
■ VCX V7122
■ VCX V6100
Preconfigured Parameters 11
■ Text-To-Speech Email Reader — Supported with enterprise VCX
only
■ Global Voicemail Integration — Supported with enterprise VCX
only
Preconfigured Parameters
VCX Connect servers have these parameters preconfigured at the factory
for simpler installation and configuration:
■ Sample Telephone Extensions — 1000, 1001, 1002, 1003
■ Sample User Names — Sample Receptionist, Sample User1, Sample
User2, Sample User3
■ Telephone Profiles — Executive, Fax-Modem, No-Longdistance,
No-Longdistand-No-Voicemail, No-Voicemail, Standard
■ Routes to IP Messaging — Voicemail and Music on Hold extensions
■ Sample System Speed Dial — 918005551212
■ Sample Paging Group — SamplePageGroup
3Com recommends that you do not modify these samples. Instead, keep
them for reference and create new items based on the samples.
CAUTION: Before you create any new parameters, modify the network
parameters of your VCX Connect servers so that the new parameters use
the new IP addresses. For instructions on how to change the network
parameters of a VCX Connect server, see the appropriate section in the
next chapter:
■ Installing a Primary and Secondary Pair of VCX Connect Servers
■ Installing a Single (Primary) VCX Connect Server
■ Installing an Add-On Secondary VCX Connect Server
Hardware Platforms The VCX Connect product provides IP Telephony and IP Messaging
services and is offered on these hardware platforms:
■ VCX Connect 100 Server
■ VCX Connect 200 Server
VCX Connect 100
Server
The VCX Connect 100 server runs the VCX Linux Operating System and
provides IP Telephony and IP Messaging services. The base configuration
12 CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION
includes 4 FXO ports for connection to the public telephone network and
4 FXS ports for connection to analog telephones and fax machines.
To provide connection to the public telephone network, it can contain:
■ FXO analog gateway modules (4 ports are standard)
■ One or two Digital (T1) gateway modules (optional)
Both FXO and digital gateway modules can be configured in the same
VCX Connect 100 Server.
Analog and digital gateway modules are contained within the VCX
Connect 100 Server chassis.
The VCX Connect 100 server is recommended for up to 100 telephone
users.
VCX Connect 200
Server
Supported
Configurations
The VCX Connect 200 server runs the VCX Linux Operating System and
provides IP Telephony and IP Messaging services.
It works with external FXO analog gateways or digital (T1) gateways that
provide connections to the public telephone network.
Additionally, external analog FXS gateways provide connection to analog
devices such as analog telephones and fax machines.
The VCX Connect 200 server is recommended for up to 250 telephone
users.
The 3Com V7111 analog gateways and the 3Com V7122 digital
gateways that work with the VCX Connect 200 server are purchased
separately and are available in several configurations, depending on the
number and type of connections needed. In addition, the 3Com V6100
(in gateway only mode) is supported for analog or digital connections to
the public telephone network.
The supported configurations of the VCX Connect product are:
■ A primary and secondary pair of servers (either two VCX Connect 100
servers or two VCX Connect 200 servers).
■ A single primary server (either a VCX Connect 100 server or a VCX
Connect 200 server).
Configuration Overview 13
CAUTION: Mixtures of server types are not supported.
The single primary server configuration can be updated later to include a
secondary server. The server being added must be the same as the
original (primary) server. For example, you cannot add a VCX Connect
200 server as a secondary server to a VCX Connect 100 primary server.
Configuration Overview
All VCX Connect servers arrive from the factory configured with default IP
addresses. To adapt the servers to your environment, you must:
■ Reconfigure the network attributes of the servers
■ Modify some of the default configuration parameters of the servers
■ Install license key files to support more than the 25 telephone users
and 25 voice mailboxes provided by the factory default license.
Gathering
Configuration
Information
Many parameters are preconfigured on VCX Connect servers in order
make installation and configuration easier. Some of these parameters
must be modified in order to accommodate the servers to your network.
When you run the
vcx-config-network or the vcx-reconfigure script
to modify the network and other parameters of the servers, you will need
the information in Ta bl e 1
Tab le 1 Server Parameters
Parameter Default Value New Value
IP Address Primary Server: 192.168.1.190
Secondary Server: 192.168.1.192
Network Mask 255.255.255.0 Modify this mask if the network segement on which you
NOTE: Configuration of the parameters in Table 1 are described in Chapter 2, “VCX™ Connect Server Installation”.
:
You must choose IP addresses that are compatible with the
network segment on which you plan to install the servers.
plan to install the servers requires a different mask.
Tab le 2 Media Gateway Parameters
Parameter Default Value Changes
IP Addresses of Media
Gateways in a VCX
Connect 100 Server
Primary VCX Connect 100 Server Gateway:
192.168.1.200
Secondary VCX Connect 100 Server Gateway:
192.168.1.202
You must choose IP addresses that are
compatible with the network segment
on which you plan to install the VCX
Connect servers.
14 CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION
Tab le 2 Media Gateway Parameters
Parameter Default Value Changes
IP Addresses of External
Media Gateways
(sold with VCX Connect
200 servers)
Network Mask 255.255.255.0 Modify this mask if the network
NOTE: Configuration of the parameters in Table 2 are described in the documentation for the media gateways. See
“Documentation Resources”
10.10.10.10 You must choose IP addresses that are
compatible with the network segment
on which you plan to install the VCX
Connect servers.
segement on which you plan to install
the servers requires a different mask.
earlier in this chapter.
Accessing a
VCX Connect Server
To reconfigure the network attributes, you must access each VCX
Connect server and run the
vcx-reconfigure-network script. Access the
VCX Connect server using one of these connection methods:
Locally
■ Use a null modem cable to connect a PC to the serial port on the
server and use a terminal emulator program such as HyperTerminal to
connect to the server through the PC’s serial port. See Ta bl e 3
page 15
for configuration parameters for terminal emulation
on
programs.
■ The serial cable for the VCX Connect 100 server comes with the
server. One end connects to the serial port (marked 1010) on the
connection module on the front panel of the server. The other end
connects to the serial port on the PC.
■ The null modem cable for the VCX Connect 200 server must have
these characteristics:
DB9 female connector on each end
Sufficient length to reach from the serial port on the PC to the
serial port on the VCX Connect 200 server
Remotely
To perform the initial network reconfiguration, connect the VCX Connect
server and a PC to a hub or switch as described in detail later in this
document and use one of these connection methods:
■ Use a terminal emulation program such as PuTTY or Tera Term Pro
(with SSHv2 support) to connect to the server over the network.
Obtaining a License 15
■ Alternatively, use the ssh (secure shell) UNIX/Linux command to
connect to the server. This command is available on most UNIX- or
Linux-based systems. If you are using a Microsoft Windows PC you
can install the Cygwin tools. Cygwin provides a Linux-like environment
for Microsoft Windows.
For information on how to download and install the Cygwin tools on your
Windows PC, access this URL: http://www.cygwin.com/
The PuTTY, Tera Term Pro, and ssh connection methods can also be used
to perform any reconfiguration after the network configuration has been
performed on the servers and they are connected to the network.
Tab le 3 Terminal Emulation Program Parameters
VCX Connect 100 Server VCX Connect 200 Server
VT100 emulation mode VT100 emulation mode
115, 200 Baud 9,600 Baud
8 data bits 8 data bits
1 stop bit 1 stop bit
No parity No Parity
No flow control No flow control
Obtaining a License VCX Connect 100 and VCX Connect 200 servers come from the factory
with pre-installed licenses that support:
■ 25 telephones
■ 25 voice mailboxes
To support additional telephones or voice mailboxes, you must purchase
additional telephone and/or voice mailbox licenses. The instructions on
how to obtain additional licenses can be found in the VCX Installation
Guide. Refer to the License Key topic in Chapter 1.
CAUTION: License keys are installed on both the primary and secondary
servers. If you have installed a primary server only and later you want to
add a secondary server, the secondary server license capacity must match
the parameters of the primary server license key (the same number of
telephones, voice mailboxes, and so on). If the license key on the
secondary server does not match and the primary becomes unavailable
for any reason, system operation switches to the secondary server but the
16 CHAPTER 1: VCX™ CONNECT INSTALLATION AND CONFIGURATION
secondary server may not be able to support all telephones and voice
mailboxes.
Example: The primary server has a license for 25 additional telephones
(50 total) and 25 additional voice mailboxes (50 total). The secondary
server has only the default licenses and can support only 25 telephones
users and voice mailboxes. On failover, only 25 telephone users can make
telephone calls and access their voice mailboxes. However, the additional
25 telephones can make emergency calls.
VCX™ CONNECT SERVER
2
Installing a Primary and Secondary Pair of VCX Connect Servers
INSTALLATION
This chapter describes the installation of these VCX Connect
configurations:
■ Primary/Secondary Server Pair – See “Installing a Primary and
Secondary Pair of VCX Connect Servers” on page 17.
■ Primary Server Only – See “Installing a Single (Primary) VCX
Connect Server” on page 23.
■ Secondary Server – See “Installing an Add-On Secondary VCX
Connect Server” on page 27.
A VCX Connect system can include both a primary and a secondary
server in order to support continued operation if the primary server
becomes unavailable. The IP Telephony and IP Messaging services fail over
to use the secondary server until the primary server is restored to
operation. To install a primary and secondary pair of VCX Connect
servers, follow the instructions in this section.
Overview of the
Installation Process
The installation of the primary and secondary VCX Connect servers
involves these major steps:
■ Preparation on page 18
■ Configuring Networking Parameters on page 18
■ Configuring the Media Gateways on page 20
■ Moving the VCX Connect Servers and Media Gateways on page 21
■ Installing License Keys on page 22
■ Setting Up Database Replication on page 22
■ System Configuration on page 22
18 CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION
CAUTION: You must configure the primary VCX Connect server first and
then the secondary server. During the configuration, the secondary server
obtains some of its information from the primary server. If the primary
server is not configured and in operation, the secondary server
configuration will fail.
Preparation
VCX Connect servers can be preconfigured and later taken to the end
customer site, or they can be configured at the customer site. In either
case, the configuration work is done first and the servers are then moved
to their final location and connected to the network.
1 Unpack the primary server and connect it to a power source.
2 Unpack the secondary server and connect it to a power source.
3 If you are using a VCX Connect 200 server, unpack any gateways and
connect them to a power source.
Configuring Networking Parameters
1 Connect the eth0 interface of each VCX Connect server to a hub or
switch that is not connected to any network.
CAUTION: VCX Connect 200 servers have two Ethernet interfaces. The
VCX software on a VCX Connect server uses only the eth0 interface. You
must use eth0 for normal server operation.
The eth0 adapter on a VCX Connect 100 server is accessed through the
RJ45 connector located on the rear panel of the server.
The eth0 adapter on a VCX Connect 200 server is accessed through one
of the two RJ45 connectors located beside each other on the rear panel
of the server. These connectors are labeled 1 and 2. As you face the rear
of the server, the eth0 connector is the one labeled 1, on the left.
If you prefer, you can use a cross-over Ethernet cable to directly connect
the PC to the VCX Connect server. See “Accessing a VCX Connect Server”
on page 14
.
2 Connect a PC to the same hub or switch and:
a Set the IP address of the PC to 192.168.1.180.
b Set the subnet mask to 255.255.255.0
You do not need to configure a default gateway IP address.
Installing a Primary and Secondary Pair of VCX Connect Servers 19
3 Start the primary and secondary servers and wait for approximately 5
minutes for the boot process to be completed.
4 Using one of the connection methods outlined in “Accessing a
VCX Connect Server” on page 14, access the primary server and log in to
the root account.
Primary Server Default IP Address: 192.168.1.190
Default Password (root account): pvadmin
CAUTION: 3Com strongly recommends that, for security reasons,
customers change the default passwords on these VCX accounts:
■ app
■ cworks
■ oracle
■ root
■ tomcat
■ vcx
Instructions on how to change these account passwords are found later
in this section. See “Changing Default Passwords”
5 On the primary VCX Connect server, run the
-wizard
script (see “Networking Sample Script” on page 55) and change
on page 22.
vcx-config-network
these network parameters to correspond to the network location in
which you intend to install the server:
■ IP address
■ Subnet mask
■ Default gateway address
■ Primary, secondary, and tertiary DNS server IP addresses
■ DNS search path
■ Primary, secondary, and tertiary NTP (time) server IP addresses
■ Time zone and geographic location information
After you finish, the script may display an error message indicating that
the Network Time Protocol (NTP) server(s) could not be reached. You can
safely ignore this message. The VCX Connect server is not yet connected
to the network and therefore cannot contact the NTP server(s).
20 CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION
6 Shut down the primary server and disconnect all cabling. To shut down
the server, log in to the root account and enter this command:
shutdown now
7 Connect to the secondary VCX Connect server.
8 On the secondary VCX Connect server, log in to the root account and
change the network parameters by running the
wizard
command so that the parameters conform to the network
location in which you intend to install the server. Change the parameters
that are described in step 5
Secondary Server Default IP Address: 192.168.1.192
Default Password (root account): pvadmin
Configuring the Media Gateways
For a VCX Connect 100 server, the media gateways are located within the
same chassis as the VCX Connect server. Use this default IP address to
access the media gateways in the VCX Connect servers:
■ Primary VCX Connect 100 Server Gateways: 192.168.1.200
vcx-config-network -
of this procedure.
■ Secondary VCX Connect 100 Server Gateways: 192.168.1.202
1 Connect the media gateway Ethernet port to the same hub or switch to
which the PC is connected. On a VCX Connect 100 server, the Ethernet
port for the media gateways is the RJ45 connector located on the front
panel of the server.
CAUTION: Verify that the PC and the media gateway are not connected
to any network segment.
If you prefer, you can use a cross-over Ethernet cable to directly connect
the PC to the media gateway Ethernet port.
2 Verify that the PC still has these network parameter:
■ IP Address: 192.168.1.180.
■ Subnet mask to 255.255.255.0
3 On the PC, open a browser and enter the media gateway IP address in
the address text box.
4 Reconfigure the network parameters of the media gateway to conform
to the network segment on which it will reside.
Installing a Primary and Secondary Pair of VCX Connect Servers 21
Refer to the instructions in the appropriate media gateway manual for
the media gateways that are included in your configuration. See
“Documentation Resources”
on page 8 to identify the correct manual.
For a VCX Connect 200 server, the media gateways are separate units
and have this default IP address: 10.10.10.10
1 Connect the media gateway Ethernet port to the same hub or switch to
which the PC is connected.
CAUTION: Verify that the PC and the media gateway are not connected
to any network segment.
If you prefer, you can use a cross-over Ethernet cable to directly connect
the PC to the media gateway.
2 Reconfigure the PC with these network parameters:
■ Set the IP address of the PC to 10.10.10.20.
■ Set the subnet mask to 255.255.255.0
You do not need to configure a default gateway IP address.
3 On the PC, open a browser and enter the media gateway IP address in
the address text box.
4 Reconfigure the network parameters of the media gateway to conform
to the network segment on which it will reside.
Refer to the instructions in the appropriate media gateway manual for
the media gateways that are included in your configuration. See
“Documentation Resources”
on page 8 to identify the correct manual.
5 Repeat steps 1 through 4 for any additional media gateways in your VCX
Connect system.
Moving the VCX Connect Servers and Media Gateways
1 Shut down the secondary server and disconnect all cabling. To shut down
the server, log in to the root account and enter this command:
shutdown now
2 If you are using a VCX Connect 200 server, shut down the separate media
gateways by removing the power cord from the chassis, move the media
gateways to their final location, and reconnect them to power and to the
network segment on which they will operate.
22 CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION
3 Move both primary and secondary VCX Connect servers to their final
location and reconnect them to power and to the network segment on
which they will operate.
4 Start the primary and secondary VCX Connect servers and wait for
approximately 5 minutes for the boot processes to be completed.
Installing License Keys
VCX Connect 100 and VCX Connect 200 servers come from the factory
with pre-installed licenses to support:
■ 25 telephone users
■ 25 voice mailboxes
If you obtained additional licenses, install the license keys on the primary
and secondary VCX Connect servers. The primary and secondary licenses
must match in terms of the number of telephone users and the number
of voice mailboxes.
For instructions on how to obtain and install license keys, see:
VCX Installation Guide > Pre-Installation Guidelines > License Keys
Changing Default Passwords
To change the default passwords for the app, cworks, oracle, root,
tomcat, and vcx accounts, log in to each server and run the
vcx-reconfigure script. Accept the default answers for all prompts that are
not related to passwords, and, when prompted for the account
passwords, change the default values.
Setting Up Database Replication
Set up database replication between the primary and secondary servers.
For instructions, see:
VCX Maintenance Guide > Manually Configuring Multi-Master
Replication > Manually Configuring Replication for an IP
Telephony Server or IP Telephony and Messaging Server
System Configuration
Your VCX Connect system is now configured to communicate in an IP
network. The next steps are described in these sections:
■ “IP Telephony Configuration” on page 40
■ “IP Messaging Configuration” on page 42
■ “Additional Configuration Steps” on page 43
Installing a Single (Primary) VCX Connect Server 23
Installing a Single (Primary) VCX Connect Server
Overview of the
Installation Process
This section describes how to install and configure a single (primary) VCX
Connect server.
A primary VCX Connect server provides all of the features that a
primary/secondary server pair provides, but without the fail over
redundancy. You can add a secondary server at a later time.
The installation of a single (primary) VCX Connect server involves these
major steps:
■ Preparation on page 23
■ Configuring Network Parameters on page 23
■ Configuring the Media Gateways on page 24
■ Moving the VCX Connect Server and Media Gateways on page 26
■ Installing a License Key on page 26
■ Changing Default Passwords on page 26
■ System Configuration on page 26
Preparation
VCX Connect servers can be preconfigured and later taken to the end
customer site, or they can be configured at the customer site. In either
case, the configuration work is done first and the servers are then moved
to their final location and connected to the network.
1 Unpack the primary server and connect it to a power source.
2 If you are using a VCX Connect 200 server, unpack any gateways and
connect them to a power source.
Configuring Network Parameters
1 Connect the eth0 Ethernet interface of the primary VCX Connect server
to a hub or switch that is not connected to any network.
CAUTION: Some VCX Connect servers have two Ethernet interfaces. The
VCX software on a VCX Connect server uses only the eth0 interface. You
can connect to either the eth0 or the eth1 interface in order to configure
the server but you must use eth0 for normal server operation.
If you prefer, you can use a cross-over Ethernet cable to directly connect
the PC to the VCX Connect server.
24 CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION
2 Connect a PC to the same hub and:
a Set the IP address of the PC to 192.168.1.180.
b Set the subnet mask to 255.255.255.0
You do not need to configure a default gateway IP address.
3 Start the primary VCX Connect server and wait for approximately 5
minutes for the boot process to be completed.
4 Using one of the connection methods outlined in “Accessing a
VCX Connect Server” on page 14, access the primary server and log in to
the root account.
Primary Server IP Address: 192.168.1.190
Default Password (root account): pvadmin
CAUTION: 3Com strongly recommends that, for security reasons,
customers change the default passwords on these VCX accounts:
■ app
■ cworks
■ oracle
■ root
■ tomcat
■ vcx
Instructions on how to change these account passwords are found later
in this section. See “Changing Default Passwords”
on page 26.
5 Run the vcx-config-network -wizard command and change the IP
address, subnet mask, and default gateway address of the primary VCX
Connect server to correspond to the network location in which you
intend to install the server.
Configuring the Media Gateways
For a VCX Connect 100 server, the media gateways are located within the
same chassis as the VCX Connect server. Use this default IP address to
access the media gateways in the VCX Connect servers:
■ Primary VCX Connect 100 Server Gateways: 192.168.1.200
Installing a Single (Primary) VCX Connect Server 25
1 Connect the media gateway Ethernet port to the same hub or switch to
which the PC is connected.
CAUTION: Verify that the PC and the media gateway are not connected
to any network segment.
If you prefer, you can use a cross-over Ethernet cable to directly connect
the PC to the media gateway Ethernet port.
2 Verify that the PC still has these network parameter:
■ IP Address: 192.168.1.180.
■ Subnet mask to 255.255.255.0
3 On the PC, open a browser and enter the media gateway IP address in
the address text box.
4 Reconfigure the network parameters of the media gateway to conform
to the network segment on which it will reside.
Refer to the instructions in the appropriate media gateway manual for
the media gateways that are included in your configuration. See
“Documentation Resources”
on page 8 to identify the correct manual.
For a VCX Connect 200 server, the media gateways are separate units
and have this default IP address: 10.10.10.10
1 Connect the media gateway Ethernet port to the same hub or switch to
which the PC is connected.
CAUTION: Verify that the PC and the media gateway are not connected
to any network segment.
If you prefer, you can use a cross-over Ethernet cable to directly connect
the PC to the media gateway Ethernet port.
2 Reconfigure the PC with these network parameters:
■ Set the IP address of the PC to 10.10.10.20.
■ Set the subnet mask to 255.255.255.0
You do not need to configure a default gateway IP address.
3 Reconfigure the network parameters of the media gateways to conform
to the network segment on which they will reside.
Refer to the instructions in the appropriate media gateway manual for
the media gateways that are included in your configuration. See
“Documentation Resources”
on page 8 to identify the correct manual.
26 CHAPTER 2: VCX™ CONNECT SERVER INSTALLATION
Moving the VCX Connect Server and Media Gateways
1 Shut down the primary server and disconnect all cabling.
2 If you are using a VCX Connect 200 server, shut down the separate media
gateways by removing the power cord from the chassis, move the media
gateways to their final location, and reconnect them to power and to the
network segment on which they will operate.
3 Move the primary server to its final location and reconnect it to power
and to the network segment on which they will operate.
4 Start the primary server and wait for approximately 5 minutes for the
boot process to be completed.
Installing a License Key
VCX Connect 100 and VCX Connect 200 servers come from the factory
with pre-installed licenses to support:
■ 25 telephone users
■ 25 voice mailboxes
If you obtained additional licenses, install the license key on the primary
server. For instructions on how to obtain a license key, see:
VCX Installation Guide > Pre-Installation Guidelines > License Keys
Changing Default Passwords
To change the default passwords for the app, cworks, oracle, root,
tomcat, and vcx accounts, log in to the server and run the vcx-reconfigure
script. Accept the default answers for all prompts that are not related to
passwords, and, when prompted for the account passwords, change the
default values.
System Configuration
Your VCX Connect system is now configured to communicate in an IP
network. The next steps are described in these sections:
■ “IP Telephony Configuration” on page 40
■ “IP Messaging Configuration” on page 42
■ “Additional Configuration Steps” on page 43
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