ZyXEL Communications V501-T1 User Manual
V500 Series
IP Phone
Models:
V500-T1
V501-T1
User’s Guide
Version 1.00
12/2008
Edition 3
www.zyxel.com
About This User's Guide
About This User's Guide
Intended Audience
This manual is intended for people who want to configure the devices in the V500 Series using
the LCD screen and/or web configurator. You should have at least a basic knowledge of TCP/
IP networking concepts and topology.
Related Documentation
• Quick Start Guide
The Quick Start Guide is designed to help you get up and running right away. It contains
information on setting up and configuring the V500.
• Web Configurator Online Help
Embedded web help for descriptions of individual screens and supplementary
information.
• Support Disc
Refer to the included CD for support documents.
• ZyXEL Web Site
Please refer to www.zyxel.com
certifications.
for additional support documentation and product
User Guide Feedback
Help us help you. Send all User Guide-related comments, questions or suggestions for
improvement to the following address, or use e-mail instead. Thank you!
The Technical Writing Team,
ZyXEL Communications Corp.,
6 Innovation Road II,
Science-Based Industrial Park,
Hsinchu, 300, Taiwan.
E-mail: techwriters@zyxel.com.tw
V500 Series User’s Guide
3
Document Conventions
Document Conventions
Warnings and Notes
These are how warnings and notes are shown in this User’s Guide.
1 Warnings tell you about things that could harm you or your device.
" Notes tell you other important information (for example, other things you may
need to configure or helpful tips) or recommendations.
Syntax Conventions
• The V500-T1 or V501-T1 may be referred to as the “V500”, the “device”, the “system” or
the “product” in this User’s Guide.
" The V500 Series includes the V500-T1 and the V501-T1. Illustrations used
throughout this book are based on the V500-T1.
• Product labels, screen names, field labels and field choices are all in bold font.
• A key stroke is denoted by square brackets and uppercase text, for example, [ENTER]
means the “enter” or “return” key on your keyboard.
• “Enter” means for you to type one or more characters and then press the [ENTER] key.
“Select” or “choose” means for you to use one of the predefined choices.
• A right angle bracket ( > ) within a screen name denotes a mouse click. For example,
Maintenance > Log > Log Setting means you first click Maintenance in the navigation
panel, then the Log sub menu and finally the Log Setting tab to get to that screen.
• Units of measurement may denote the “metric” value or the “scientific” value. For
example, “k” for kilo may denote “1000” or “1024”, “M” for mega may denote “1000000”
or “1048576” and so on.
• “e.g.,” is a shorthand for “for instance”, and “i.e.,” means “that is” or “in other words”.
• Screens reproduced here for demonstration purposes may not ex actly match the scree ns on
your device.
4
V500 Series User’s Guide
Document Conventions
Icons Used in Figures
Figures in this User’s Guide may use the following generic icons. The V500 icon is not an
exact representation of your device.
V500 Computer Notebook computer
Server DSLAM Firewall
Telephone Switch Router
V500 Series User’s Guide
5
Safety Warnings
Safety Warnings
1 For your safety, be sure to read and follow all warning notices and instructions.
• Do NOT use this product near water, for example, in a wet basement or near a swimming
pool.
• Do NOT expose your device to dampness, dust or corrosive liquids.
• Do NOT store things on the device.
• Do NOT install, use, or service this device during a thunderstorm. There is a remote risk
of electric shock from lightning.
• Connect ONLY suitable accessories to the device.
• Do NOT open the device or unit. Opening or removing covers can expose you to
dangerous high voltage points or other risks. ONLY qualified service personnel should
service or disassemble this device. Please contact your vendor for further information.
• Make sure to connect the cables to the correct ports.
• Place connecting cables carefully so that no one will step on them or stumble over them.
• Always disconnect all cables from this device before servicing or disassembling.
• Use ONLY an appropria t e power adaptor or cord for your device. Connect it to the right
supply voltage (for example, 110V AC in North America or 230V AC in Europe).
• Do NOT allow anything to rest on the power adaptor or cord and do NOT place the
product where anyone can walk on the power adaptor or cord.
• Do NOT use the device if the power adaptor or cord is damaged as it might cause
electrocution.
• If the power adaptor or cord is damaged, remove it from the device and the power source.
• Do NOT attempt to repair the power adaptor or cord. Contact your local vendor to order a
new one.
• Do not use the device outside, and make sure all the connections are indoors. There is a
remote risk of electric shock from lightning.
• Do NOT obstruct the device ventilation slots, as insufficient airflow may harm your
device.
• If you wall mount your device, make sure that no electrical lines, gas or water pipes will
be damaged.
• The PoE (Power over Ethernet) devices that supply or receive power and their connected
Ethernet cables must all be completely indoors.
6
This product is recyclable. Dispose of it properly.
V500 Series User’s Guide
Safety Warnings
V500 Series User’s Guide
7
Safety Warnings
8
V500 Series User’s Guide
Contents Overview
Contents Overview
Introduction ............................................................................................................................29
Introduction .................................. .................................................... .......................................... 31
Hardware ................................................................................................................................... 35
Tutorials .....................................................................................................................................45
LCD Screen Menus ................................................................................................................59
Using the LCD Screen ...............................................................................................................61
The Phonebook ......................................................................................................................... 69
LCD Menus: Basic Settings .......................................................................................................77
LCD Menus: Advanced ............................................................................................................103
The Web Configurator .........................................................................................................159
Introducing the Web Configurator ............................................................................................ 161
Status Screens ........................................................................................................................ 167
Network Setup ......................................................................................................................... 173
SIP Account Setup ... ... ... .... ... ... ... .... ... ............................................................. ... .....................177
Phone Setup .................................................................................................... ... .... ... ... ........... 193
The Phone Book ......................................................................................................................201
Maintenance and Troubleshooting .....................................................................................211
System ................................... ...................... ....................... ....................... .............................. 213
Logs ....................................... .................................................... .............................................. 219
Tools ........................................................................................................................................221
Troubleshooting ..................................................... .................................................................. 227
Appendices and Index .........................................................................................................233
V500 Series User’s Guide
9
Contents Overview
10
V500 Series User’s Guide
Table of Contents
Table of Contents
About This User's Guide..........................................................................................................3
Document Conventions............................................................................................................4
Safety Warnings ........................................................................................................................6
Contents Overview ...................................................................................................................9
Table of Contents....................................................................................................................11
List of Figures.........................................................................................................................19
List of Tables...........................................................................................................................25
Part I: Introduction................................................................................. 29
Chapter 1
Introduction.............................................................................................................................31
1.1 Overview ............. .......................................................... ... .... ... ... .......................................... 31
1.2 Applications ........................... .... ... ... ... ... ........................................................... ... ... .............32
1.2.1 Make Calls via Internet Telephony Service Provider .................................................. 32
1.2.2 Make Calls via IP-PBX ............................................................................................... 33
1.2.3 Make Peer-to-peer Calls ........................................ .... ... ............................................. 33
1.3 Ways to Manage the V500 ........................... ... ... .... ... ... ... .... ................................................ 34
1.4 Good Habits for Managing the V500 ...................................................................................34
Chapter 2
Hardware..................................................................................................................................35
2.1 Overview ............. .......................................................... ... .... ... ... .......................................... 35
2.2 Physical Features ............................................................ .... ... ... ... ... .................................... 35
2.2.1 The LCD Screen ........................................................................................................40
2.2.2 Resetting the V500 .................... .......................................................... .... ... ... ... ... .......40
2.3 Phone Functions .............. .......................................................... ... ... .... ... ............................. 40
2.3.1 Making a Call ............ ... .... ... ... ... ... .... .......................................................... ... ... ... .... ... 40
2.3.2 Receiving a Call .........................................................................................................41
2.3.3 Ending a Call ................................................. ... .......................................................... 41
2.3.4 Changing the Volume .......................... ... ... .......................................................... .... ... 41
2.3.5 Muting a Call ............................................. .......................................................... ....... 42
2.3.6 Placing a Call on Hold ................................................................................................ 42
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Table of Contents
2.3.7 Using Voicemail ................................................... ... ....................................................42
2.3.8 Making Conference Calls ........................................................................................... 42
2.3.9 Transferring a Call ............... ... ... ... .... ... ... .......................................................... ... .... ...43
Chapter 3
Tutorials...................................................................................................................................45
3.1 Overview ............. .......................................................... ... .... ... ... .......................................... 45
3.2 Setting Up a Network Connection ....................................... ... ... ... ... .... ................................ 45
3.3 Configuring VoIP Options Automatically .................................................... .......................... 47
3.3.1 Configuring VoIP Options Manually ........................................................................... 48
3.4 Placing a Call ....................................................................................................................... 50
3.4.1 Receiving an Incoming Call on a 2nd Line .................................... ............................. 51
3.5 Making a Conference Call ...................................................................................................53
3.6 Retrieving Voice Mail .................................... ... ... .... ... ... ....................................................... 55
3.7 Setting the Time on Your V500 ........ ............................................................. .......................57
Part II: LCD Screen Menus.................................................................... 59
Chapter 4
Using the LCD Screen............................................................................................................61
4.1 Overview ............. .......................................................... ... .... ... ... .......................................... 61
4.2 The Navigation Pad ............................................................................................................. 61
4.3 The Keypad ..................................... ... .......................................................... .... ... ... ... .......... 62
4.4 Working with the LCD Menus .............................................................................................. 63
4.4.1 LCD Menu Syntax Conventions ................................................................................. 63
4.4.2 Entering Numbers, Letters and Symbols ................................................................... 64
4.5 Enabling and Disabling Features ......................................................................................... 64
4.6 LCD Menu Overview ...........................................................................................................65
4.7 The LCD Status Screen ....................................................................................................... 67
Chapter 5
The Phonebook.......................................................................................................................69
5.1 Overview ............. .......................................................... ... .... ... ... .......................................... 69
5.2 Add a Phonebook Entry ....................................................................................................... 69
5.3 Edit a Phonebook Entry .......................................................................................................72
5.4 Delete a Phonebook Entry ...................................................................................................73
5.5 Call a Phonebook Contact ......................................... ... ... .... ... ... ... ... .... ................................73
5.5.1 Search by Number ................................. ... .... ... ... ... .... ... ............................................. 74
5.5.2 Search by Name . ... ... ... .......................................................... .... ................................ 75
5.6 Calling a Number Not in the Phonebook .............................................................................75
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V500 Series User’s Guide
Table of Contents
Chapter 6
LCD Menus: Basic Settings...................................................................................................77
6.1 Overview ............. .......................................................... ... .... ... ... .......................................... 77
6.2 Entering the Menu System ..................................................................................................77
6.3 The System Info Menu ........................................... ... ... ... .... ... ... ... ... .... ... ... ..........................78
6.3.1 Firmware Version ................... ... ... .... ... .......................................................... ... ... .... ... 79
6.3.2 IP Address ........................... ... ... .......................................................... .... ... ... ... ..........79
6.3.3 VoIP Status .......................................... ... .......................................................... ... ....... 80
6.4 The Ring Setting Menu ........................................................................................................81
6.4.1 The Ring Type Menu ........................... ... ... .... ... ... ... .... ................................................ 82
6.5 The Volume Setting Menu ................................................................................................... 82
6.5.1 Volume Screen .................... ... ... ... .... ... .......................................................... ... ... .... ... 83
6.6 The Call Preference Menu ......................... ...................... ....................... ...................... .......84
6.6.1 Call Forward .................................................. ... ... ... .... ... ............................................. 85
6.7 The Phonebook Menu .........................................................................................................91
6.7.1 Contact List .................................. .... ... ... .......................................................... ... ....... 92
6.7.2 Caller Group ........................................................ ... .... ... ... ... ... .... ... ... ..........................92
6.7.3 Block List ................................................ ... .......................................................... ....... 94
6.7.4 DND White List ....................... .......................................................... ... .... ... ... ... ..........95
6.7.5 The Speed Dial Menu ................................................................................................. 96
6.8 The Advanced Setting Menu ...............................................................................................98
6.9 The System Restart Menu ................................................................................................... 99
6.10 The Logo Setting Menu ................................................................................................... 100
6.10.1 The Logo Setting - Edit Screen ..............................................................................101
Chapter 7
LCD Menus: Advanced .........................................................................................................103
7.1 Overview ............. .......................................................... ... .... ... ... ........................................ 103
7.1.1 What You Can Do in This Chapter ........................................................................... 103
7.2 The Advanced Setting Menu .............................................................................................103
7.3 The Network Setting Menu ................................................................................................ 104
7.3.1 The PPPoE Menu ....................................................................................................105
7.3.2 Static IP ............................................ ........................................................................109
7.3.3 DHCP .............. .... ... ... ... .... ... ... .......................................................... ... ......................115
7.4 The SIP Configuration Menus ............................................................................................116
7.4.1 Display Name ................................................ ... ... ... .... ...............................................117
7.4.2 SIP Number ......................... ... ... .......................................................... .... ... ... ... .........118
7.4.3 SIP Local Port ..........................................................................................................120
7.4.4 SIP Server Address .................................................................................................. 122
7.4.5 SIP Server Port ........................................................................................................123
7.4.6 SIP Register Server ................................................................................................. 125
7.4.7 SIP Register Port .....................................................................................................126
7.4.8 SIP Service Domain ................................................................................................. 128
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Table of Contents
7.4.9 SIP Authentication ID ............................................................................................... 129
7.4.10 Authentication Password ................ ............. ............. ............ ............. .......... ........... 131
7.4.11 Codec Priority ......................................................................................................... 132
7.4.12 Voicemail Number ..................................................................................................133
7.4.13 DNS SRV / DNS ..................................................................................................... 134
7.4.14 Call ID ....................................................................................................................135
7.4.15 NAT Setting ............................................................................................................135
7.4.16 Backup SIP Server (1 and 2) ................................................................................. 142
7.5 The Auto Provision Menus ................................................................................................144
7.5.1 Protocol ..................... ... .... ... .......................................................... ... ... .... ... ... ...........145
7.5.2 Auto-provisioning Server Address ............. .... ... ... ... .................................................. 1 46
7.5.3 Auto-provisioning Server Port ............................. ... .... ... ... ... ... .... ... ........................... 148
7.5.4 Expire Time .................. .... ... ... ... .......................................................... .... ... ... ... ........149
7.5.5 Retry Time ........................ ... .......................................................... ... ... .... ... ... ...........151
7.6 Programmable Key ....................................................................................................... ..... 152
7.7 Display Adjusting ...... ........................................................... ... ... ... ... .... .............................. 153
7.7.1 Contrast ........................ .... ... .......................................................... ... ... .... ... ..............154
7.7.2 Brightness ................................. ... .... ... .......................................................... ... ........154
7.8 Call Feature Mode ............................................................................................................. 155
7.8.1 PBX Mode ................................................................................................................ 156
7.9 Language Support .............. ... .... ... ... ... ... .... ............................................................. ... ... ..... 157
Part III: The Web Configurator............................................................ 159
Chapter 8
Introducing the Web Configurator ......................................................................................161
8.1 Overview ............. .......................................................... ... .... ... ... ........................................ 161
8.2 Accessing the Web Configurator ....................................................................................... 161
8.2.1 Title Bar ............................................ ... ... ... .... ... ... ... .................................................. 163
8.2.2 Navigation Panel ....................... ... .... ... ... ..................................................................164
8.2.3 Main Window .......................... ... .......................................................... .... ... ... ... ... .....165
8.2.4 Status Bar ............................................... ... ...............................................................165
Chapter 9
Status Screens......................................................................................................................167
9.1 Overview ............. .......................................................... ... .... ... ... ........................................ 167
9.2 Status Screen ..... ... ... .... ... ... ... .... ... .......................................................... ... ... .... ... ..............167
9.3 Packet Statistics .............................................................................. .... ... ... ... .... .................169
9.4 VoIP Statistics ..................................................... ............................................................... 170
Chapter 10
Network Setup.......................................................................................................................173
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V500 Series User’s Guide
Table of Contents
10.1 Overview .......................................................................................................................... 173
10.1.1 What You Can Do in This Chapter .........................................................................173
10.1.2 What You Need to Know ........................................................................................ 173
10.2 Internet Connection .........................................................................................................175
10.3 Management Port ............................................................................................................ 176
Chapter 11
SIP Account Setup................................................................................................................177
11.1 Overview .......................................................................................................................... 177
11.1.1 What You Can Do in This Chapter .........................................................................177
11.1.2 What You Need to Know ........................................................................................ 177
11.2 SIP Settings Screen ......................................................................................................... 178
11.2.1 Advanced SIP Setup Screen ................................ .................................................. 181
11.3 SIP QoS Screen ............................................................................................................... 185
11.4 Technical Reference ........................................................................................................185
Chapter 12
Phone Setup..........................................................................................................................193
12.1 Overview .......................................................................................................................... 193
12.1.1 What You Can Do in This Chapter .........................................................................193
12.2 Phone Settings Screen ....................................................................................................194
12.2.1 Voice Activity Detection/Silence Suppression ........................................................ 195
12.2.2 Comfort Noise Generation ..................................................................................... 196
12.2.3 Echo Cancellation .................................................................................................. 196
12.3 Phone Region Screen ....................................................................................................196
12.4 Speed Dial Settings Screen ............................................................................................ 196
12.5 Programmable Feature Key Settings Screen ............. ... .... ... ... ........................................ 198
Chapter 13
The Phone Book....................................................................................................................201
13.1 Overview .......................................................................................................................... 201
13.1.1 What You Can Do in This Chapter .........................................................................201
13.2 Call Forward Screen ........................................................................................................202
13.3 Contact List Screen .........................................................................................................204
13.4 Group List Screen ............................................................................................................ 206
13.5 Block List Screen .............................................................................................................207
13.6 DND White List Screen .................................................................................................... 208
Part IV: Maintenance and Troubleshooting ........................................211
Chapter 14
System...................................................................................................................................213
V500 Series User’s Guide
15
Table of Contents
14.1 Overview .......................................................................................................................... 213
14.1.1 What You Can Do in This Chapter .........................................................................213
14.2 The General Screen .......................................................................................................213
14.3 Time Setting Screen ........................................................................................................ 216
Chapter 15
Logs .......................................................................................................................................219
15.1 Overview .......................................................................................................................... 219
15.2 Logs Screen ....... ... .... ... ... ... .... .......................................................... ... ... ... .... ... ... ... ........219
Chapter 16
Tools.......................................................................................................................................221
16.1 Overview .......................................................................................................................... 221
16.1.1 What You Can Do in This Chapter .........................................................................221
16.2 Firmware Upload Screen ............................................ ... .... ... ... ... ..................................... 221
16.3 Configuration Screen .......................................................................................................223
16.3.1 Backup Configuration ........................ ....................................... .............................. 2 23
16.3.2 Restore Configuration ............................................................................................ 224
16.3.3 Back to Factory Defaults ................... ... ... .......................................................... .... . 225
16.4 Restart Screen ................................................................................................................. 225
16.5 Ring Maintenance Screen ...............................................................................................225
Chapter 17
Troubleshooting....................................................................................................................227
17.1 Overview .......................................................................................................................... 227
17.2 Power, Hardware Connections, and LEDs .... ... .... ... ... ... .... ... ........................................... 227
17.3 V500 Access and Login ..................................................................................................228
17.4 Internet Access ................................................................................................................230
17.5 Phone Calls and VoIP ......................................................................................................231
Part V: Appendices and Index ............................................................ 233
Appendix A Product Specifications.......................................................................................235
Appendix B Setting Up Your Computer’s IP Address...........................................................241
Appendix C Pop-up Windows, JavaScripts and Java Permissions......................................265
Appendix D IP Addresses and Subnetting ...........................................................................271
Appendix E Legal Information ..............................................................................................279
Appendix F Customer Support.............................................................................................283
16
V500 Series User’s Guide
Table of Contents
Index.......................................................................................................................................289
V500 Series User’s Guide
17
Table of Contents
18
V500 Series User’s Guide
List of Figures
List of Figures
Figure 1 Internet Telephony Service Provider Application .. ... .... ... ... ... .... ... ... ... ... .... ... ... .......................... 32
Figure 2 IP-PBX Application .................................................................................................................. 33
Figure 3 Peer-to-peer Calling .................................................................................................................33
Figure 4 Front Panel Hardware .............................................................................................................35
Figure 5 Side Panel ................................................................................................................................ 38
Figure 6 Rear Panel Hardware ............................. ................................................. ................................ 39
Figure 7 The V500 LCD Screen and Navigation Pad ............................................................................. 61
Figure 8 The V500 Keypad ..................................................................................................................... 62
Figure 9 Drilling Down ............................................................................................................................ 63
Figure 10 LCD Status Screen ................................................................................................................. 67
Figure 11 LCD Public / Private Phonebooks ..........................................................................................69
Figure 12 LCD Contact List .................................................................................................................... 70
Figure 13 LCD Contact List - Add.. ......................................................................................................... 70
Figure 14 LCD Caller Group ................................................................................................................... 71
Figure 15 LCD Assign Account .............................................................................................................71
Figure 16 LCD Assign Account .............................................................................................................72
Figure 17 LCD Contact List - Edit ..........................................................................................................72
Figure 18 LCD Contact List - Delete ....................................................................................................... 73
Figure 19 LCD Dial Screen .................................................................................................................... 73
Figure 20 LCD Search by Number Example 1 ......................................................................................74
Figure 21 LCD Search by Number Example 2 ......................................................................................75
Figure 22 LCD Menu Setting .................................................................................................................. 77
Figure 23 LCD Menu: System Info ........................................................................................................ 78
Figure 24 LCD Menu: Firmware Version ................................................................................................ 79
Figure 25 LCD Menu: IP Address........................................................................................................... 79
Figure 26 LCD Menu: VoIP Status ......................................................................................................... 80
Figure 27 LCD Menu: Ring Setting ........................................................................................................ 81
Figure 28 LCD Menu: Ring Type ............................................................................................................82
Figure 29 LCD Menu: Volume Setting ...................................................................................................82
Figure 30 LCD Menu: Volume Screen ................................................................................................... 83
Figure 31 LCD Menu: Call Preference ...................................................................................................84
Figure 32 LCD Menu: Call Forward........................................................................................................ 85
Figure 33 LCD Menu: Conditional Forward............................................................................................ 86
Figure 34 LCD Menu: Forward Number .................... .... ... ... ... .... ............................................................ 87
Figure 35 LCD Menu: Forward Number - Edit ........................................................................................ 87
Figure 36 LCD Menu: Specific Forward Entry Table ...............................................................................88
Figure 37 LCD Menu: Specific Forward Entry ....................................................................................... 89
Figure 38 LCD Menu: Incoming Call Number........................................................................................ 90
V500 Series User’s Guide
19
List of Figures
Figure 39 LCD Menu: Forward to Number ........................... .......................................................... ....... 90
Figure 40 LCD Menu: Condition ............................................................................................................ 91
Figure 41 LCD Menu: Phonebook.......................................................................................................... 91
Figure 42 LCD Menu: Caller Group......................................................................................... ... ............ 93
Figure 43 LCD Menu: Caller Group List ................................................................................................. 93
Figure 44 LCD Menu: Block List............................................................................................................. 94
Figure 45 LCD Menu: DND White List.................................................................................................... 95
Figure 46 LCD Menu: Speed Dial........................................................................................................... 96
Figure 47 LCD Menu: Speed Dial - Edit ................................................................................................. 97
Figure 48 LCD Menu: Speed Dial - Edit Phonebook.............................................................................. 98
Figure 49 LCD Menu: System Restart ................................................................................................... 99
Figure 50 LCD Menu: Logo Setting Menu ........................................................................................... 100
Figure 51 LCD Menu: Logo Setting - Edit ............................................................................................101
Figure 52 LCD Menu: Advanced Setting.............................................................................................. 103
Figure 53 LCD Menu: Network Setting ................................................................................................104
Figure 54 LCD Menu: PPPoE .............................................................................................................. 105
Figure 55 LCD Menu: PPPoE Username............................................................................................. 106
Figure 56 LCD Menu: PPPoE Username - Edit ................................................................................... 106
Figure 57 LCD Menu: PPPoE Password.............................................................................................. 107
Figure 58 LCD Menu: PPPoE Password - Edit .................................................................................... 108
Figure 59 LCD Menu: Static IP............................................................................................................. 109
Figure 60 LCD Menu: IP Address.......................................................................................................... 110
Figure 61 LCD Menu: IP Address - Edit ................................................................................................ 110
Figure 62 LCD Menu: Default Gateway................................................................................................. 111
Figure 63 LCD Menu: Default Gateway - Edit ....................................................................................... 112
Figure 64 LCD Menu: Subnet Mask ...................................................................................................... 113
Figure 65 LCD Menu: Subnet Mask - Edit ............................................................................................113
Figure 66 LCD Menu: First / Second DNS ............................................................................................ 114
Figure 67 LCD Menu: First / Second DNS - Edit................................................................................... 115
Figure 68 LCD Menu: SIP Configuration............................................................................................... 116
Figure 69 LCD Menu: Display Name..................................................................................................... 117
Figure 70 LCD Menu: Display Name - Edit ........................................................................................... 118
Figure 71 LCD Menu: SIP Number........................................................................................................ 119
Figure 72 LCD Menu: SIP Number - Edit ............... ... .... ... ... ... .... ... ........................................................ 119
Figure 73 LCD Menu: SIP Local Port ................................................................................................... 120
Figure 74 LCD Menu: SIP Local Port - Edit.......................................................................................... 121
Figure 75 LCD Menu: SIP Server Address........................................................................................... 122
Figure 76 LCD Menu: SIP Server Address - Edit ....................... ... ... ... .... ... ... ... ... .... ... ... ... .................... 122
Figure 77 LCD Menu: SIP Server Port ................................................................................................. 123
Figure 78 LCD Menu: SIP Server Port - Edit........................................................................................ 124
Figure 79 LCD Menu: SIP Register Server .......................................................................................... 125
Figure 80 LCD Menu: SIP Register Server Address - Edit................................................................... 125
Figure 81 LCD Menu: SIP Register Port .............................................................................................. 126
20
V500 Series User’s Guide
List of Figures
Figure 82 LCD Menu: SIP Register Port - Edit..................................................................................... 127
Figure 83 LCD Menu: SIP Service Domain.......................................................................................... 128
Figure 84 LCD Menu: SIP Service Domain - Edit................................................................................. 128
Figure 85 LCD Menu: SIP Authentication ID........................................................................................ 129
Figure 86 LCD Menu: SIP Authentication ID - Edit............................................................................... 130
Figure 87 LCD Menu: Authentication Password................................................................................... 131
Figure 88 LCD Menu: Authentication Password - Edit ......................................................................... 131
Figure 89 LCD Menu: Codec Selection................................................................................................ 132
Figure 90 LCD Menu: Voicemail Number............................................................................................. 133
Figure 91 LCD Menu: Voicemail Number - Edit.................................................................................... 134
Figure 92 LCD Menu: NAT Setting....................................................................................................... 135
Figure 93 LCD Menu: STUN ...............................................................................................................136
Figure 94 LCD Menu: STUN Server Address....................................................................................... 136
Figure 95 LCD Menu: STUN Server Address - Edit ............................................................................137
Figure 96 LCD Menu: STUN Server Port ............................................................................................138
Figure 97 LCD Menu: STUN Server Port - Edit ...................................................................................138
Figure 98 LCD Menu: Outbound Proxy ................................................................................................ 139
Figure 99 LCD Menu: Outbound Proxy Server Address ..................................................................... 140
Figure 100 LCD Menu: Outbound Proxy Server Address - Edit ..........................................................140
Figure 101 LCD Menu: Outbound Proxy Server Port........................................................................... 141
Figure 102 LCD Menu: Outbound Proxy Server Port - Edit.................................................................. 142
Figure 103 LCD Menu: Backup SIP Server ......................................................................................... 143
Figure 104 LCD Menu: First / Second Backup SIP Server ..................................................................143
Figure 105 LCD Menu: Auto Provision ................................................................................................ 144
Figure 106 LCD Menu: Auto Provision Protocol ..................................................................................145
Figure 107 LCD Menu: Auto Provision Protocol - Edit ................................ ........................................ 146
Figure 108 LCD Menu: Auto Provision Server Address ...................................................................... 146
Figure 109 LCD Menu: Auto Provision Server Address - Edit ............................................................. 147
Figure 110 LCD Menu: Auto Provision Server Port ............................................................................. 148
Figure 111 LCD Menu: Auto Provision Server Port - Edit ..... .......................................................... .... . 148
Figure 112 LCD Menu: Auto Provision Expire Time ............................................................................ 149
Figure 113 LCD Menu: Auto Provision Expire Time - Edit ...................................................................150
Figure 114 LCD Menu: Auto Provision Retry Time ..............................................................................151
Figure 115 LCD Menu: Auto Provision Retry Time - Edit ......... ... ... ..................................................... 151
Figure 116 LCD Menu: Programmable Feature Key ...........................................................................152
Figure 117 LCD Menu: Display Adjusting ............................................................................................153
Figure 118 LCD Menu: Contrast .......................................................................................................... 154
Figure 119 LCD Menu: Brightness ......................................................................................................154
Figure 120 LCD Menu: Call Feature Mode .......................................................................................... 155
Figure 121 LCD Menu: Call Feature Mode .......................................................................................... 156
Figure 122 LCD Menu: Language Support ..........................................................................................157
Figure 123 Password Screen ..............................................................................................................161
Figure 124 Change Password Screen .................................................................................................. 162
V500 Series User’s Guide
21
List of Figures
Figure 125 The Status Screen ............................................................................................................. 163
Figure 126 Status Screen .....................................................................................................................167
Figure 127 Packet Statistics ................................................................................................................. 169
Figure 128 VoIP Statistics ..................................................................................................................... 170
Figure 129 Network > Internet Connection ........................................................................................... 175
Figure 130 Network > Mgnt Port ...........................................................................................................176
Figure 131 VoIP > SIP > SIP Settings .................................................................................................. 178
Figure 132 VoIP > SIP > SIP Settings > Advanced .............................................................................. 181
Figure 133 VoIP > SIP > QoS ...............................................................................................................185
Figure 134 SIP User Agent ................................................................................................................... 187
Figure 135 SIP Proxy Server ................................................................................................................187
Figure 136 SIP Redirect Server ............................................................................................................ 188
Figure 137 STUN .................................................................................................................................. 189
Figure 138 DiffServ: Differentiated Service Field .................................................................................. 191
Figure 139 VoIP > Phone > Phone Settings .........................................................................................194
Figure 140 VoIP > Phone > Region ...................................................................................................... 196
Figure 141 Phone Book > Speed Dial .................................................................................................. 197
Figure 142 VoIP > Phone > Programmable Feature Key Settings ....................................................... 198
Figure 143 VoIP > Phone Book > Call Forward ....................................................................................202
Figure 144 VoIP > Phone Book > Contact List ..................................................................................... 204
Figure 145 VoIP > Phone Book > Group List ....................................................................................... 206
Figure 146 VoIP > Phone Book > Block List ........................................................................................ 207
Figure 147 VoIP > Phone Book > DND White List ............................................................................... 208
Figure 148 Maintenance > System > General ......................................................................................214
Figure 149 Maintenance > Time Setting ...............................................................................................216
Figure 150 Maintenance > Logs ...........................................................................................................219
Figure 151 Maintenance > Tools > Firmware Upload ...........................................................................221
Figure 152 Upload Warning .................................................................................................................. 222
Figure 153 Network Temporarily Disconnected ....................................................................................222
Figure 154 Upload Error Message ....................................................................................................... 223
Figure 155 Maintenance > Tools > Configuration .................................................................................223
Figure 156 Configuration Upload Successful .......................................................................................224
Figure 157 Temporarily Disconnected .................................................................................................. 224
Figure 158 Configuration Restore Error ............................................................................................... 225
Figure 159 Maintenance > Tools > Restart ........................................................................................... 225
Figure 160 Maintenance > Tools > Ring Maintenance ......................................................................... 226
Figure 161 Wall-mounting Example ...................................................................................................... 239
Figure 162 Masonry Plug and M4 Tap Screw .......................................................................................240
Figure 163 Windows XP: Start Menu .................................................................................................... 242
Figure 164 Windows XP: Control Panel ...............................................................................................242
Figure 165 Windows XP: Control Panel > Network Connections > Properties ......................... ... ... .... . 243
Figure 166 Windows XP: Local Area Connection Properties ............................................................... 243
Figure 167 Windows XP: Internet Protocol (TCP/IP) Properties .................. ... ... .... ... ... ... .... ... ... ... ........244
22
V500 Series User’s Guide
List of Figures
Figure 168 Windows Vista: Start Menu ................................................................................................. 245
Figure 169 Windows Vista: Control Panel ............................................................................................ 245
Figure 170 Windows Vista: Network And Internet ................................................................................ 245
Figure 171 Windows Vista: Network and Sharing Center ..................................................................... 246
Figure 172 Windows Vista: Network and Sharing Center ..................................................................... 246
Figure 173 Windows Vista: Local Area Connection Properties ............................................................ 247
Figure 174 Windows Vista: Internet Protocol Version 4 (TCP/IPv4) Properties ...................................248
Figure 175 Mac OS X 10.4: Apple Menu .............................................................................................. 249
Figure 176 Mac OS X 10.4: System Preferences ................................................................................. 249
Figure 177 Mac OS X 10.4: Network Preferences ............................................................................... 250
Figure 178 Mac OS X 10.4: Network Preferences > TCP/IP Tab. ........................................................250
Figure 179 Mac OS X 10.4: Network Preferences > Ethernet ................ ................................... ........... 251
Figure 180 Mac OS X 10.4: Network Utility .......................................................................................... 251
Figure 181 Mac OS X 10.5: Apple Menu .............................................................................................. 252
Figure 182 Mac OS X 10.5: Systems Preferences ............................................................................... 252
Figure 183 Mac OS X 10.5: Network Preferences > Ethernet ................ ................................... ........... 253
Figure 184 Mac OS X 10.5: Network Preferences > Ethernet ................ ................................... ........... 254
Figure 185 Mac OS X 10.5: Network Utility .......................................................................................... 254
Figure 186 Ubuntu 8: System > Administration Menu ..........................................................................255
Figure 187 Ubuntu 8: Network Settings > Connections ...................... .... .............................................. 2 55
Figure 188 Ubuntu 8: Administrator Account Authentication ................................................................ 256
Figure 189 Ubuntu 8: Network Settings > Connections ...................... .... .............................................. 2 56
Figure 190 Ubuntu 8: Network Settings > Properties ........................................................................... 257
Figure 191 Ubuntu 8: Network Settings > DNS ...................................................................................257
Figure 192 Ubuntu 8: Network Tools .................................................................................................... 258
Figure 193 openSUSE 10.3: K Menu > Computer Menu .....................................................................259
Figure 194 openSUSE 10.3: K Menu > Computer Menu .....................................................................259
Figure 195 openSUSE 10.3: YaST Control Center ..............................................................................260
Figure 196 openSUSE 10.3: Network Settings ....................................................................................260
Figure 197 openSUSE 10.3: Network Card Setup ...............................................................................261
Figure 198 openSUSE 10.3: Network Settings ....................................................................................262
Figure 199 openSUSE 10.3: KNetwork Manager ................................................................................. 263
Figure 200 openSUSE: Connection Status - KNetwork Manager ........................................................263
Figure 201 Pop-up Blocker ...................................................................................................................265
Figure 202 Internet Options: Privacy .................................................................................................... 266
Figure 203 Internet Options: Privacy .................................................................................................... 267
Figure 204 Pop-up Blocker Settings .....................................................................................................267
Figure 205 Internet Options: Security ................................................................................................... 268
Figure 206 Security Settings - Java Scripting ....................................................................................... 269
Figure 207 Security Settings - Java ...................................................................................................... 269
Figure 208 Java (Sun) .......................................................................................................................... 270
Figure 209 Network Number and Host ID ............................................................................................ 272
Figure 210 Subnetting Example: Before Subnetting ....................................... ... .... ... ... ... .....................274
V500 Series User’s Guide
23
List of Figures
Figure 211 Subnetting Example: After Subnetting ................................................................................275
24
V500 Series User’s Guide
List of Tables
List of Tables
Table 1 Models Covered ........................................................................................................................ 32
Table 2 Front Panel Hardware ............................................................................................................... 36
Table 3 Side Panel Hardware ................................................................................................................ 38
Table 4 Rear Panel Hardware ............................................................................................................... 39
Table 5 Keypad Characters ...................................................................................................................64
Table 6 LCD Menu Overview ................................................................................................................. 65
Table 7 LCD Status Screen ................................................................................................................... 67
Table 8 LCD Menu: System Info ............................................................................................................ 78
Table 9 LCD Menu: IP Address ............................................................................................................. 79
Table 10 LCD Menu: VoIP Status ................ ... ............................................................. ... .......................80
Table 11 LCD Menu: Ring Setting ......................................................................................................... 81
Table 12 LCD Menu: Ring Type ............................................................................................................. 82
Table 13 LCD Menu: Volume Setting .....................................................................................................83
Table 14 LCD Menu: Volume Setting .....................................................................................................83
Table 15 LCD Menu: System Info .......................................................................................................... 84
Table 16 LCD Menu: Call Forward .................... ... ... .... ... ... ... .... ... ... ... .... ... ............................................. 85
Table 17 LCD Menu: Conditional Forward ............................................................................................. 86
Table 18 LCD Menu: Forward Number .................................................................................................. 87
Table 19 LCD Menu: Forward Number - Edit ........................................................................................ 88
Table 20 LCD Menu: S pecific Forward Entry Table ...............................................................................88
Table 21 LCD Menu: S pecific Forward Entry ......................................................................................... 89
Table 22 LCD Menu: Phonebook .................................................... ... .... ... ... ... ... .... ... ............................. 92
Table 23 LCD Menu: Caller Group .................... ... ... .... ... ... ... .... ... ... ... .... ... ............................................. 93
Table 24 LCD Menu: Block List ............................................................................................................. 94
Table 25 LCD Menu: Block List ............................................................................................................. 95
Table 26 LCD Menu: Sp eed Dial ...........................................................................................................96
Table 27 LCD Menu: Speed Dial - Edit .................................................................................................. 97
Table 28 LCD Menu: System Restart .................................................................................................... 99
Table 29 LCD Menu: Logo Setting Menu .............................................................................................100
Table 30 LCD Menu: Logo Setting - Edit ............................................................................................. 101
Table 31 LCD Menu: Network Setting ............................ ... ... ............................................................... 104
Table 32 LCD Menu: PPPoE ............................................................................................................... 105
Table 33 LCD Menu: PPPoE Username .............................................................................................. 106
Table 34 LCD Menu: PPPoE Username - Edit ....................................................................................107
Table 35 LCD Menu: PPPoE Password ..............................................................................................107
Table 36 LCD Menu: PPPoE Username - Edit ....................................................................................108
Table 37 LCD Menu: Static IP .............................................................................................................. 109
Table 38 LCD Menu: IP Address ..........................................................................................................110
V500 Series User’s Guide
25
List of Tables
Table 39 LCD Menu: IP Address - Edit .................................................................................................111
Table 40 LCD Menu: Default Gateway ........... ......................................................................................111
Table 41 LCD Menu: Default Gateway - Edit ........................................................................................112
Table 42 LCD Menu: Subnet Mask .............. ... ... ... ... .... ... ... ...................................................................113
Table 43 LCD Menu: Subnet Mask - Edit .................... ... ... ... .... ... ... ... .... ... ... ... ......................................114
Table 44 LCD Menu: First / Second DNS .............................................................................................114
Table 45 LCD Menu: First / Second DNS - Edit ....................................................................................115
Table 46 LCD Menu: SIP Account Configuration ..................................................................................116
Table 47 LCD Menu: Display Name .....................................................................................................117
Table 48 LCD Menu: Display Name - Edit ............................................................................................118
Table 49 LCD Menu: SIP Number ........................................................................................................119
Table 50 LCD Menu: SIP Number - Edit .............................................................................................. 120
Table 51 LCD Menu: SIP Local Port ..................... ... .... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ........................... 120
Table 52 LCD Menu: SIP Local Port - Edit ............................... ........................................................... 121
Table 53 LCD Menu: SIP Server Address ........................................................................................... 122
Table 54 LCD Menu: SIP Server Address - Edit ..................................................................................123
Table 55 LCD Menu: SIP Server Port .................................................................................................. 123
Table 56 LCD Menu: SIP Server Port - Edit ........................................................................................124
Table 57 LCD Menu: SIP Register Server Address ............................................................................. 125
Table 58 LCD Menu: SIP Register Server Address - Edit ...................................................................126
Table 59 LCD Menu: SIP Register Port ...............................................................................................126
Table 60 LCD Menu: SIP Register Port - Edit ......................................................................................127
Table 61 LCD Menu: SIP Service Domain ...........................................................................................128
Table 62 LCD Menu: SIP Service Domain - Edit ................................................................................. 129
Table 63 LCD Menu: SIP Authentication ID .........................................................................................129
Table 64 LCD Menu: SIP Authentication ID - Edit ...............................................................................130
Table 65 LCD Menu: Authentication Password ................................................................................... 131
Table 66 LCD Menu: Authentication Password - Edit ........................................ .................................. 132
Table 67 LCD Menu: Voicemail Number ...................... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... ..... 133
Table 68 LCD Menu: Voicemail Number - Edit ....................................................................................134
Table 69 LCD Menu: STUN ................................................................................................................. 136
Table 70 LCD Menu: STUN Server Address ....................................................................................... 137
Table 71 LCD Menu: STUN Server Address - Edit .............................................................................. 137
Table 72 LCD Menu: STUN Server Port .............................................................................................. 138
Table 73 LCD Menu: STUN Server Port - Edit ....................................................................................139
Table 74 LCD Menu: Outbound Proxy ................................................................................................. 139
Table 75 LCD Menu: Outbound Proxy Server Address ....................................................................... 140
Table 76 LCD Menu: Outbound Proxy Server Address - Edit ................... ... ........................................ 141
Table 77 LCD Menu: Outbound Proxy Server Port ..............................................................................141
Table 78 LCD Menu: Outbound Proxy Server Port - Edit .................................................................... 142
Table 79 LCD Menu: First / Second Backup SIP Server ..................................................................... 144
Table 80 LCD Menu: Auto Provision ....................................................................................................144
Table 81 LCD Menu: Auto Provision Protocol .....................................................................................145
26
V500 Series User’s Guide
List of Tables
Table 82 LCD Menu: Auto Provision Protocol - Edit ............................................................................ 146
Table 83 LCD Menu: Auto Provision Server Address .................. ... ..................................................... 1 47
Table 84 LCD Menu: Auto Provision Server Address - Edit ..................... ........................................... 147
Table 85 LCD Menu: Auto Provision Server Address .................. ... ..................................................... 1 48
Table 86 LCD Menu: Auto Provision Server Port - Edit ....................................................................... 149
Table 87 LCD Menu: Auto Provision Expire Time ................................................................................ 149
Table 88 LCD Menu: Auto Provision Expire Time - Edit ...................................................................... 150
Table 89 LCD Menu: Auto Provision Retry Time .................................................................................151
Table 90 LCD Menu: Auto Provision Expire Time - Edit ...................................................................... 152
Table 91 LCD Menu: Programmable Key ............................................................................................153
Table 92 LCD Menu: Display Adjusting ............................................................................................... 153
Table 93 LCD Menu: Contrast .............................................................................................................154
Table 94 LCD Menu: Brightness .............. .... ... ... ... ... .... ... ... ..................................................................155
Table 95 LCD Menu: Contrast .............................................................................................................155
Table 96 LCD Menu: Contrast .............................................................................................................156
Table 97 LCD Menu: Contrast .............................................................................................................157
Table 98 Web Configurator Icons in the Title Bar ................................................................................163
Table 99 Navigation Panel Summary ..................................................................................................164
Table 100 Status Screen ...................................................................................................................... 168
Table 101 Packet Statistics ..................................................................................................................169
Table 102 VoIP Statistics .....................................................................................................................170
Table 103 Private IP Address Ranges ................................................................................................. 173
Table 104 Network > Internet Connection ...........................................................................................175
Table 105 Network > Mgnt Port ........................................................................................................... 176
Table 106 VoIP > SIP > SIP Settings ................................................................................................... 179
Table 107 VoIP > SIP > SIP Settings > Advanced Setup .................................................................... 182
Table 108 VoIP > SIP > QoS ...............................................................................................................185
Table 109 SIP Call Progression ........................................................................................................... 186
Table 110 VoIP > Phone > Phone Settings .......................................................................................... 194
Table 111 VoIP > Phone > Region ....................................................................................................... 196
Table 112 Phone Book > Speed Dial ...................................................................................................197
Table 113 Phone Book > Programmable Feature Key Settings ..........................................................198
Table 114 VoIP > Phone Book > Call Forward ....................................................................................202
Table 115 VoIP > Phone Book > Contact List ......................................................................................204
Table 116 VoIP > Phone Book > Group List ........................................................................................ 206
Table 117 VoIP > Phone Book > Block List .........................................................................................207
Table 118 VoIP > Phone Book > DND White List ................................................................................ 209
Table 119 Maintenance > System > General .......................................................................................214
Table 120 Maintenance > Time Setting ...............................................................................................216
Table 121 Maintenance > Logs ........................................................................................................... 219
Table 122 Maintenance > Tools > Firmware Upload ........................................................................... 222
Table 123 Maintenance > Tools > Configuration > Restore ................................... ... ... ... .....................224
Table 124 Maintenance > Tools > Ring Maintenance .......................................................................... 226
V500 Series User’s Guide
27
List of Tables
Table 125 Hardware Specifications ..................................................................................................... 235
Table 126 Firmware Specifications ......................................................................................................236
Table 127 Standards Supported ..........................................................................................................237
Table 128 Power over Ethernet Injector Specifications ....... .......................................................... .... . 238
Table 129 Power over Ethernet Injector RJ-45 Port Pin Assignments ................................................ 238
Table 130 IP Address Network Number and Host ID Example ...........................................................272
Table 131 Subnet Masks .....................................................................................................................273
Table 132 Maximum Host Numbers ....................................................................................................273
Table 133 Alternative Subnet Mask Notation .......................................................................................273
Table 134 Subnet 1 .............................................................................................................................. 275
Table 135 Subnet 2 .............................................................................................................................. 276
Table 136 Subnet 3 .............................................................................................................................. 276
Table 137 Subnet 4 .............................................................................................................................. 276
Table 138 Eight Subnets ......................................................................................................................276
Table 139 24-bit Network Number Subnet Planning ............................................................................ 277
Table 140 16-bit Network Number Subnet Planning ............................................................................ 277
28
V500 Series User’s Guide
Introduction
Introduction (31)
Hardware (35)
Tutorials (45)
PART I
29
30
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