The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a
retrieval system, translated into any language, or transmitted in any form or by any means, electronic,
mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written
permission of ZyXEL Communications Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or software
described herein. Neither does it convey any license under its patent rights nor the patent rights of others.
ZyXEL further reserves the right to make changes in any products described herein without notice. This
publication is subject to change without notice.
Trademarks
ZyNOS (ZyXEL Network Operating System) is a registered trademark of ZyXEL Communications, Inc.
Other trademarks mentioned in this publication are used for identification purposes only and may be
properties of their respective owners.
iiCopyright
Prestige 642 PPPoE Modem
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or
workmanship for a period of up to two (2) years from the date of purchase. During the warranty period and
upon proof of purchase, should the product have indications of failure due to faulty workmanship and/or
materials, ZyXEL will, at its discretion, repair or replace the defective products or components without
charge for either parts or labor and to whatever extent it shall deem necessary to restore the product or
components to proper operating condition. Any replacement will consist of a new or re-manufactured
functionally equivalent product of equal value, and will be solely at the discretion of ZyXEL. This warranty
shall not apply if the product is modified, misused, tampered with, damaged by an act of God, or subjected to
abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This
warranty is in lieu of all other warranties, express or implied, including any implied warranty of
merchantability or fitness for a particular use or purpose. ZyXEL shall in no event be held liable for indirect
or consequential damages of any kind of character to the purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center for your Return Material
Authorization number (RMA). Products must be returned Postage Prepaid. It is recommended that the unit be
insured when shipped. Any returned products without proof of purchase or those with an out-dated warranty
will be repaired or replaced (at the discretion of ZyXEL) and the customer will be billed for parts and labor.
All repaired or replaced products will be shipped by ZyXEL to the corresponding return address, Postage
Paid. This warranty gives you specific legal rights, and you may also have other rights that vary from country
to country.
Online Registration
Do not forget to register your Prestige (fast, easy online registration at
www.zyxel.com) for free future product updates and information.
ZyXEL Limited Warranty iii
Prestige 642 PPPoE Modem
Federal Communications Commission (FCC)
Interference Statement
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired
operations.
This equipment has been tested and found to comply with the limits for a CLASS B digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications.
If this equipment does cause harmful interference to radio/television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Notice 1
Changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
Notice 2
Use of shielded RS-232 cables is required to ensure compliance with FCC Part 15, and it is the responsibility
of the user to provide and use shielded RS-232 cables.
Note
and Certifications
For more information about your modem’s Declaration of Conformity (DOC) please refer to
www.zyxel.com.
ivFCC Interference Statement
Prestige 642 PPPoE Modem
Customer Support
Please have the following information ready when you contact customer support.
• Product model and serial number.
• Information in Menu 24.2.1 – System Information.
• Warranty Information.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.
ZyXEL Communications
Services GmbH. Thaliastrasse
125a/2/2/4 A-1160 Vienna,
Austria
ZyXEL Deutschland GmbH.
Adenauerstr. 20/A4 D-52146
Wuerselen, Germany
Lot B2-06, PJ Industrial Park,
Section 13, Jalan Kemajuan,
46200 Petaling Jaya Selangor
Darul Ehasn, Malaysia
Customer Supportv
Prestige 642 PPPoE Modem
Table of Contents
Copyright.......................................................................................................................................................... ii
Federal Communications Commission (FCC) Interference Statement .....................................................iv
Customer Support ........................................................................................................................................... v
List of Figures .................................................................................................................................................ix
List of Tables.................................................................................................................................................... x
What is DSL? ................................................................................................................................................xiii
6.1Problems Starting Up the Prestige ..................................................................................................6-1
6.2Problems With the WAN Interface.................................................................................................6-1
6.3Problems with the LAN Interface ...................................................................................................6-2
6.4Problems Connecting to a Remote Node or ISP .............................................................................6-2
Appendix A VPI & VCI ................................................................................................................................. A
Glossary ........................................................................................................................................................... B
Index ................................................................................................................................................................K
viiiTable of Contents
Prestige 642 PPPoE Modem
List of Figures
Figure 1-1 Internet Access Application .......................................................................................................1-3
Figure 2-1 Front Panel of the P642..............................................................................................................2-1
Figure 2-2 Rear Panel Connections of the P642 ..........................................................................................2-2
Figure 2-3 Connecting a POTS Splitter .......................................................................................................2-4
Figure 3-1 Web Configurator Overview......................................................................................................3-1
Figure 3-2 Login Screen as seen in Netscape...............................................................................................3-2
Table 1-2 General Commands for Third Party FTP Clients ........................................................................ 5-3
Table 1-3 General Commands for Third Party TFTP Clients...................................................................... 5-5
Table 2-1 Troubleshooting the Start-Up of your Prestige............................................................................ 6-1
Table 2-2 Troubleshooting the ADSL connection....................................................................................... 6-1
Table 2-3 Troubleshooting the LAN Interface.............................................................................................6-2
Table 2-4 Troubleshooting a Connection to a Remote Node or ISP............................................................ 6-2
xList of Tables
Prestige 642 PPPoE Modem
Preface
About Your ADSL Modem
Congratulations on your purchase of the Prestige 642 Series ADSL Modem.
The Prestige 642 is an ADSL modem used for Internet access via an ADSL line. It can run upstream
maximum rate at 832Kbps and downstream rate at 8Mbps. The rate selection depends on the copper
category, distance and service provider configuration.
The P642's 10/100M auto-negotiating LAN interface enables fast data transfer of either 10Mbps or 100Mbps
in either half-duplex or full-duplex mode depending on your Ethernet network.
Your Prestige is easy to install and configure. All functions of the Prestige are software configurable via the
Web Embedded Configurator. Use the CLI (Command Line Interface) as an alternate method of Prestige
configuration.
About This User’s Guide
This guide covers all aspects of the Prestige 642 operations and shows you how to get the best out of the
multiple advanced features of your ADSL Internet Access System using the Web Embedded Configurator
and the CLI. It is designed to guide you through the correct configuration of your Prestige 642 for various
applications.
Related Documentation
Related documentation includes:
¾ A Packing List Card that lists all items that come with your Prestige.
¾ A Read Me First document that will help get your Prestige up and running right away. It contains
detailed easy-to-follow instructions, Prestige default settings, handy checklists and information on
setting up your computer.
¾ A Support CD. This CD includes:
• This User’s Guide.
• Support Notes.
• Supporting Software
• Link to the ZyXEL Website for Product Registration.
Preface xi
Prestige 642 PPPoE Modem
General Syntax Conventions
•“Type” means for you to type one or more characters and press the carriage return. “Select” or “Choose”
means for you to select one from the predefined choices.
•Menu titles and labels are in Bold Times font. Predefined field choices are in Bold Arial font.
Command and arrow keys are enclosed in square brackets. [ENTER] means the Enter, or carriage return
key; [ESC] means the Escape key and [SPACE BAR] means the Space Bar.
•For brevity’s sake, we will use “e.g.,” as a shorthand for “for instance”, and “i.e.,” for “that is” or “in
other words” throughout this manual.
The Prestige 642 may also be referred to as the Prestige or the P642 in this user’s guide.
xiiPreface
Prestige 642 PPPoE Modem
What is DSL?
DSL (Digital Subscriber Line) technology enhances the data capacity of the existing telephone line running
between the local telephone company switching offices and most homes and offices. While the wire itself can
handle higher frequencies, the telephone switching equipment is designed to cut off signals above 4,000Hz to
filter noise from the voice line. DSL services are either symmetrical (traffic flows at the same speed in both
directions) or asymmetrical (the downstream capacity is higher than the upstream capacity).
As the carrying distance increases, data rates decrease. That means that users who are beyond a certain
distance from the telephone company’s central office may not be able to obtain the higher speeds for DSL
maximum transmission distances. A DSL connection is a point-to-point dedicated circuit, meaning that the
link is always up and there is no dialing required.
What is ADSL?
ADSL is an asymmetrical technology, meaning that the downstream data rate is much higher than the
upstream data rate. This works well for a typical Internet session in which more information is downloaded,
e.g., from Web servers, than is uploaded. ADSL operates in a frequency range that is above the frequency
range of voice services, so the two systems can operate over the same cable.
What is DSL?xiii
Prestige 642 PPPoE Modem
Chapter 1
Getting to Know Your PPPoE Modem
This chapter describes the key features and applications of the Prestige 642 PPPoE modem.
1.1 The Prestige 642 PPPoE Modem
Your Prestige integrates a high-speed 10/100Mbps LAN interface and one high-speed ADSL port into a
single package. The Prestige is ideal for high-speed Internet browsing and making LAN-to-LAN
connections to remote networks.
1.2 Features of the Prestige 642 PPPoE Modem
Your Prestige is packed with a number of features that give it the flexibility to provide a complete
networking solution for almost anyone.
Ease of Installation
Your Prestige is designed for quick, intuitive and easy installation. Your Prestige weighs very little and is
extremely compact making it easy to position anywhere in your busy office.
Web Configurator
Configuration and maintenance of the Prestige is easy with the Web Configurator. Your web browser must
be Java and JavaScript enabled to use the web configurator.
High Speed Internet Access
The Prestige can support downstream transmission rates of up to 8Mbps and upstream transmission rates of
832 Kbps. The Prestige also supports rate management. Rate management allows ADSL subscribers to
select an Internet access speed that best suit their needs and budget.
10/100Mbps Fast Ethernet LAN Interface
The Prestige's 10/100M auto-negotiating LAN interface enables fast data transfer of either 10Mbps or
100Mbps, in either half-duplex or full-duplex mode, depending on your Ethernet network.
ADSL Standards Supported
ETSI
ATM Forum UNI 3.1/ 4.0 PVC
Getting to Know Your PPPoE Modem 1-1
Prestige 642 PPPoE Modem
Multiple Protocol over AAL5 (RFC1483)
PPP over Ethernet over AAL5
Protocols Supported
¾The Prestige supports PPP over Ethernet (RFC 2516) and RFC 1483 encapsulation over ATM (idle
timeout for PPPoE connections (100 seconds) may be altered via the web configurator).
¾ PPP (Point-to-Point Protocol) Bridge link layer protocol.
¾ IP Routing/Transparent Bridging
¾ DHCP Client, Server and Relay
¾ NAT for single IP address internet access
¾ RIP I and RIP II
Networking Compatibility
Your Prestige is compatible with the major ADSL DSLAM (Digital Subscriber Line Access Multiplexer)
providers making configuration extremely simple.
Multiplexing
The Prestige supports VC-based and LLC-based multiplexing.
Full Network Management
¾ Command Line Interface.
¾ Telnet support (Password-protected telnet access to internal configuration manager).
¾ TFTP/FTP server, firmware upgrade and configuration backup/restore.
¾ F4/F5 OAM .
Diagnostic Capabilities
Your modem can perform self-diagnostic tests. These tests check the integrity of the following circuitry:
¾FLASH memory, ADSL circuitry, RAM and the LAN port.
Security
Configure the following security features using the web configurator:
¾The Prestige supports PAP (Password Authentication Protocol) and CHAP (Challenge Handshake
Authentication Protocol). CHAP is more secure than PAP; however, PAP is available on more
platforms.
1-2Getting to Know Your PPPoE Modem
Prestige 642 PPPoE Modem
¾The Prestige has filtering functions that allow added network security and management. Default net
bios filters are turned on when PPPoE is selected.
1.3 Applications for the Prestige 642 PPPoE Modem
1.3.1 Internet Access
The Prestige is the ideal high-speed Internet access solution. Your Prestige supports TCP/IP protocol, which
the Internet commonly uses. It is compatible with all major ADSL DSLAM (Digital Subscriber Line Access
Multiplexer) providers. A DSLAM is a rack of ADSL line cards with data multiplexed into a backbone
network interface/connection (e.g., T1, OC3, DS3, ATM or Frame Relay). Think of it as the equivalent of a
modem rack for ADSL. A typical Internet Access application is shown below.
Figure 1-1 Internet Access Application
Getting to Know Your PPPoE Modem 1-3
Prestige 642 PPPoE Modem
Chapter 2
Hardware Installation & Initial Setup
This chapter describes the physical features of the Prestige
and how to make the cable connections
2.1 Front Panel LEDs of the P642
The LED indicators on the front panel indicate the operational status of the Prestige. The table below the
figure describes the LED functions:
Figure 2-1 Front Panel of the P642
Table 2-1 Front Panel LED Description
.
LEDCOLORSTATUSMEANING
PWRGreenOnPower is applied to the Prestige.
SYSGreenOn
Off
Blinking
LAN 10MGreenOn
Blinking
LAN 100MGreenOn
Blinking
ADSLGreenOn
Off
Blinking
Hardware Installation & Initial Setup2-1
The Prestige is on and functioning properly.
The system is not ready or has malfunctioned.
The system is rebooting.
The Prestige has a successful 10Mb Ethernet connection.
Data is being sent/received.
The Prestige has a successful 100Mb Ethernet connection.
Data is being sent/received.
The Prestige is connected successfully to a DSLAM.
The link is down.
Data is being sent/received.
Prestige 642 PPPoE Modem
2.2 Rear Panel and Connections of the P642
The following figure shows the rear panel connections of your Prestige.
Figure 2-2 Rear Panel Connections of the P642
2.2.1 Connecting the ADSL Line
Connect the Prestige directly to the wall jack using the included ADSL cable. Connect a microfilter between
the wall jack and your telephone(s) (see the Connecting a Microfilter figure). Microfilter(s) act as low pass
filters (voice transmission takes place in the 0 to 4KHz bandwidth). A microfilter is an optional purchase.
2.2.2 Connecting a Computer to the Prestige 10/100M LAN Port
Ethernet 10Base-T/100Base-T networks use Shielded Twisted Pair (STP) cable with RJ-45 connectors that
look like a bigger telephone plug with 8 pins. Use the crossover cable (red tag) to connect your Prestige to a
computer directly. Use a straight-through Ethernet cable (white tag) to connect to an external hub and then
connect one end of a straight-through Ethernet cable (white tag) from the hub to the NIC (Network Interface
Card) on the computer.
2.2.3 Connecting the Power Adapter to your Prestige
Connect the power adapter to the port labeled POWER on the rear panel of your Prestige.
2-2Hardware Installation & Initial Setup
Prestige 642 PPPoE Modem
2.2.4 Connecting the Console Port
For the initial configuration of your Prestige, you need to use terminal emulator software on a computer and
connect it to the Prestige through the console port. Connect the 9-pin end of the console cable (9-pin to 25pin console cable supplied) to the console port of the Prestige and the 25-pin end to a serial port (COM1,
COM2 or other COM port) of your computer. You can use an extension RS-232 cable if the enclosed one is
too short.
2.3 Additional Installation Requirements
In addition to the contents of your package, there are other hardware and software requirements you need
before you can install and use your Prestige. These requirements include:
z A computer with Ethernet 10Base-T/100Base-T NIC.
z A computer equipped with communications software (for example, Hyper Terminal in Win98)
configured to the following parameters:
¾ VT100 terminal emulation.
¾ 9600 Baud rate.
¾ No parity, 8 Data bits, 1 Stop bit.
¾ Flow Control set to None
After the Prestige has been successfully connected to your network, you can make future changes to the
configuration through the telnet application.
2.4 Connecting a POTS Splitter
This is for the Prestige following the Full Rate (G.dmt) standard only. One major difference between ADSL
and dial-up modems is the optional telephone splitter. This device keeps the telephone and ADSL signals
separated, giving them the capability to provide simultaneous Internet access and telephone service on the
same line. Splitters also eliminate the destructive interference conditions caused by telephone sets. The
purchase of a POTS splitter is optional.
Noise generated from a telephone in the same frequency range as the ADSL signal can be disruptive to the
ADSL signal. In addition the impedance of a telephone when off-hook may be so low that it shunts the
strength of the ADSL signal. A POTS splitter will filter the telephone signals before combining the ADSL
and telephone signals transmitted and received. The issues of noise and impedance are eliminated with a
single POTS splitter installation.
A telephone splitter is easy to install as shown in the following figure.
Hardware Installation & Initial Setup2-3
Prestige 642 PPPoE Modem
Prestige
Wall
Jack
Figure 2-3 Connecting a POTS Splitter
Step 1. Connect the side labeled “Phone” to your telephone.
Step 2. Connect the side labeled “Modem” to your Prestige.
Step 3. Connect the side labeled “Line” to the telephone wall jack.
POTS Splitter
2.5 Default Settings
Your Prestige is shipped with the following default settings:
¾ VPI: 8, VCI: 35
¾ WAN interface: PPPoE LLC mode
¾ Console port speed: 9600 bps
¾ DHCP: Server
¾ Password: “1234”
Depending on your region, the default password and VPI/VCI may differ.
2.6 Turning On the Prestige
At this point, you should have connected the console port, the ADSL line, the Ethernet port and the power
port to the appropriate devices or lines. Execute the terminal emulation program if you plan to configure the
Prestige with the Command Line Interface. Turn the power switch (located on the back of your Prestige)
from OFF to ON to turn on your Prestige.
•Proceed to the Web Configurator chapter if you want to configure the Prestige using the web
configurator. This is the most user-friendly configuration method.
•Proceed to the Command Line Interface chapter if you want to configure the Prestige using
the Command Line Interface.
2-4Hardware Installation & Initial Setup
Prestige 642 PPPoE Modem
Chapter 3
Web Configurator
This chapter shows you how to configure and maintain your Prestige using the web configurator.
3.1 Introduction
The web configurator is a user-friendly GUI (Graphic User Interface) that allows you to easily configure and
maintain the Prestige. The figure shown next details the menus contained in the web configurator.
Figure 3-1 Web Configurator Overview
Web Configurator3-1
Prestige 642 PPPoE Modem
3.2 Login and Welcome Screens
Launch your web browser and enter 192.168.1.1 as the URL. This is the factory default IP address of the
Prestige when shipped. You will see the following Login screen.
Figure 3-2 Login Screen as seen in Netscape
3.2.1 About the Login Screen
The default User Name and Password fields are "admin" and "1234" respectively.
The Password field is configurable; the User Name field is not.
The Password field is case sensitive.
The web configurator times out after five minutes of inactivity. The time out is not configurable via the web
configurator.
Make sure that your web browser is Java and JavaScript enabled.
You can configure the Prestige via the Prestige web configurator or CLI (Command Line Interface) only.
You will not be able to access the Prestige web configurator from the WAN if you have applied a filter in on
the LAN or block web service on the WAN.
3.2.2 About the Welcome Screen
After a successful login, you will see the Welcome screen shown next. When you are in a submenu and want
to see all available menus, click on the Main Menu link (only visible when in a submenu) to return to theWelcome screen. If this is the first time configuring your Prestige you should click Wizard Setup.
3-2Web Configurator
Prestige 642 PPPoE Modem
Figure 3-3 Welcome Screen
3.3 Wizard Setup Screen
Use the wizard setup for initial Prestige configuration. The Prestige comes with some default settings that
should make configuration even easier.
Select Modem if you want your modem to function in bridge mode (you will need to download a VPN
adapter later). Otherwise, select PPPoE Modem (default) as shown next.
Click Next.
Web Configurator3-3
Prestige 642 PPPoE Modem
Figure 3-4 Initial Wizard Screen
3.3.1 Wizard Setup — PPPoE Modem Screen
The screen shown next appears if you selected PPPoE Modem from the initial Wizard screen and allows
you to enter Internet Access information in one screen. Before you configure your Prestige for Internet
access, you need to collect your Internet account information from your ISP and telephone company. Refer to
the next table for a list of required account information.
A Note about IP Adressess.
Every machine on the Internet must have a unique address. If your networks are isolated from the Internet,
e.g., only between your two branch offices, you can assign any IP addresses to the hosts without problems.
However, the Internet Assigned Numbers Authority (IANA) has reserved the following three blocks of IP
addresses specifically for private networks:
10.0.0.0 - 10.255.255.255
172.16.0.0 - 172.31.255.255
192.168.0.0 - 192.168.255.255
3-4Web Configurator
Prestige 642 PPPoE Modem
You can obtain your IP address from the IANA, from an ISP or assigned from a private network. If you
belong to a small organization and your Internet access is through an ISP then ISP can provide you with the
Internet addresses for your local networks. On the other hand, if you are part of a much larger organization
then you should consult your network administrator for the appropriate IP addresses.
Regardless of your particular situation, do not create an arbitrary IP address;
always follow the guidelines above. For more information on address assignment,
please refer to RFC 1597, Address Allocation for Private Internets and RFC 1466,
Guidelines for Management of IP Address Space.
A Note about VPI and VCI Numbers
Be sure to use the correct Virtual Path Identifier (VPI) and Virtual Channel Identifier (VCI) numbers
supplied by the telephone company. The valid range for the VPI is 1 to 255 and for the VCI is 32 to 65535 (0
to 31 is reserved for local management of ATM traffic). Please see the VPI & VCI Appendix for more
information
Figure 3-5 PPPoE Wizard Screen
Web Configurator3-5
Prestige 642 PPPoE Modem
Table 3-1 PPPoE Wizard Screen Description
FIELD LABELFIELD DESCRIPTION
Modem Type
ProtocolThis field is dependent on the Modem Type field (READ ONLY) and reflects the
MultiplexingSelect either VC or LLC. Obtain this information from your ISP.
Virtual Circuit ID
Login Settings
Service NameType the name of your PPPoE service here. If you do not know your Service Name
User NameEnter the login name that your ISP gives you. For PPPoE encapsulation this field must
Password
Idle Timeout
(sec)
When you have finished, click
return to the previous screen without saving.
This field reflects the type of modem you chose in the previous screen (READ ONLY).
protocol used by the modem selected in the previous screen.
Be sure to use the correct Virtual Path Identifier (VPI) and Virtual Channel Identifier
(VCI) numbers supplied by the telephone company. The valid range for the VPI is 0 to
255 and for the VCI is 32 to 65535 (0 to 31 is reserved for local management of ATM
traffic).
VPIEnter the VPI assigned to you by your ISP.
VCIEnter the VCI assigned to you by your ISP.
then leave this field blank.
be of the form user@domain.xxx where the domain identifies your ISP.
Enter the password associated with the
100 (default)
Finish
to save your customized settings and exit this screen or
User Name
name above.
Back
to
3.3.2 Wizard Setup — Modem Screen
The screen shown next appears if you selected Modem from the initial Wizard screen.
3-6Web Configurator
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