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retrieval system, translated into any language, or transmitted in any form or by any means, electronic,
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Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or software described
herein. Neither does it convey any license under its patent rights nor the patent rights of others. ZyXEL further
reserves the right to make changes in any products described herein without notice. This publication is subject to
change without notice.
Trademarks
Trademarks mentioned in this publication are used for identification purposes only and may be properties of their
respective owners.
Copyright iii
Prestige 964 Cable Router with 802.11g Access Point
Federal Communications Commission (FCC)
Interference Statement
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operations.
This equipment has been tested and found to comply with the limits for a CLASS B digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications.
If this equipment does cause harmful interference to radio/television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Notice 1
Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Notice 2
This equipment must be installed and operated in accordance with provided instructions and the antenna (s)
used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and
must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and
installers must be provide with antenna installation instructions and transmitter operating conditions for satisfying
RF exposure compliance.
ivFCC Statement
Prestige 964 Cable Router with 802.11g Access Point
Information for Canadian Users
The Industry Canada label identifies certified equipment. This certification means that the equipment meets
certain telecommunications network protective, operation, and safety requirements. The Industry Canada does
not guarantee that the equipment will operate to a user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the
local telecommunications company. The equipment must also be installed using an acceptable method of
connection. In some cases, the company's inside wiring associated with a single line individual service may be
extended by means of a certified connector assembly. The customer should be aware that the compliance with
the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by
the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the equipment.
For their own protection, users should ensure that the electrical ground connections of the power utility,
telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may
be particularly important in rural areas.
Caution
Users should not attempt to make such connections themselves, but should contact the appropriate electrical
inspection authority, or electrician, as appropriate.
Note
This digital apparatus does not exceed the class A limits for radio noise emissions from digital apparatus set out
in the radio interference regulations of Industry Canada.
Canadian Users v
Prestige 964 Cable Router with 802.11g Access Point
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or
workmanship for a period of up to two years from the date of purchase. During the warranty period, and upon
proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials,
ZyXEL will, at its discretion, repair or replace the defective products or components without charge for either
parts or labor, and to whatever extent it shall deem necessary to restore the product or components to proper
operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of
equal value, and will be solely at the discretion of ZyXEL. This warranty shall not apply if the product is modified,
misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty
is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness
for a particular use or purpose. ZyXEL shall in no event be held liable for indirect or consequential damages of
any kind of character to the purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center; refer to the separate Warranty Card for
your Return Material Authorization number (RMA). Products must be returned Postage Prepaid. It is
recommended that the unit be insured when shipped. Any returned products without proof of purchase or those
with an out-dated warranty will be repaired or replaced (at the discretion of ZyXEL) and the customer will be
billed for parts and labor. All repaired or replaced products will be shipped by ZyXEL to the corresponding return
address, Postage Paid (USA and territories only). If the customer desires some other return destination beyond
the U.S. borders, the customer shall bear the cost of the return shipment. This warranty gives you specific legal
rights, and you may also have other rights that vary from state to state.
vi Warranty
Prestige 964 Cable Router with 802.11g Access Point
Customer Support
When you contact your customer support representative please have the following information ready:
Prestige Model and serial number.
Warranty Information.
Date you received your Prestige.
Brief description of the problem and the steps you took to solve it.
Method
LOCATION
Wo rl dw id e
North America
Denmark
Malaysia
Norway support@zyxel.no
Sweden
Shanghai
Germany
e-mail – Support/Sales Telephone/Fax Web Site/FTP Site Regular Mail
Lot B2-06, PJ Industrial Park,
Section 13, Jalan Kemajuan,
46200 Petaling Jaya Selangor
Darul Ehasn, Malaysia
ZyXEL Communications A/S
Nils Hansens vei 13. N-0667
Oslo, Norway
ZyXEL Communications A/S
Anders Carlssons Gata 7417 55
Goteborg Sweden
ZyXEL(Shanghai)office
23/F,B Majesty Building
No.138 Pudong Avenue Pudong
Area, Shanghai, China
ZyXEL Deutschland GmbH.,
Adenauerstr. 20/A4
D-52146 Wuerselen,
Germany.
Customer Support vii
Prestige 964 Cable Router with 802.11g Access Point
Customer Support ............................................................................................................................vii
Table of Contents.............................................................................................................................viii
List of Figures .....................................................................................................................................x
List of Tables ......................................................................................................................................xi
Table 7-2 Troubleshooting Internet Access ..................................................................................................4-1
List of Figures/Tables xi
Prestige 964 Cable Router with 802.11g Access Point
Preface
About Your Cable Router with 11g AP
Congratulations on your purchase of the Prestige 964 Cable Router with 11g AP.
The Prestige is a broadband cable access modem integrated with IP routing functionality, USB interface,
4-port auto crossover 10/100M auto-negotiating switch,11g wireless data access and network management
features. It is designed for:
Home offices and small businesses with cable access service via Ethernet port as Internet access media.
Multiple office/department connections.
E-commerce/EDI applications.
Your Prestige is easy to install and to configure.
The feature rich command sets allow you to access and configure your Prestige over a telnet connection.
About This User's Guide
This manual is designed to guide you through the telnet configuration of your Prestige for its various
applications.
Regardless of your particular application, it is important that you follow the steps outlined in Chapter 2 to
connect your Prestige to your LAN. You can then refer to the appropriate chapters of the manual, depending
on your applications.
Related Documentation
Support Disk
More detailed information about the Prestige and examples of its use can be found in our included disk
(as well as on the www.zygate.com.tw web site). This disk contains information on configuring your
Prestige for Internet Access and related softwares.
Quick Installation Guide
Our Quick Installation Guide will help you to set up and operate your Prestige right away. It contains a
detailed connection diagram, Prestige default settings, information on setting up your PC.
Packing List sheet
Finally, you should have a Packing List sheet, which lists all items that should have come with your
Prestige.
ZyGATE Web and FTP Server Sites
You can access release notes for firmware upgrades and other information at ZyGATE web and FTP
server sites. Refer to the Customer Support page in this User’s Guide for more information.
Syntax Conventions
xii Preface
Prestige 964 Cable Router with 802.11g Access Point
For brevity’s sake, we will use “e.g.” as a shorthand for “for instance” and “i.e.” for “that is” or “in other
words” throughout this manual.
The P964 APR may be referred to as the Prestige 964 cable router with 11g AP in this user’s guide.
Preface xiii
Prestige 964 Cable Router with 802.11g Access Point
Chapter 1
Getting to Know Your P964 APR
This chapter provides functional overviews, key features, applications and product specifications of
your P964 APR
1.1 Overview of the P964 APR
The P964 APR is a high bandwidth Internet access Cable Modem with integrated router device that connects
your home/office LAN to the Internet using the hybrid fiber coaxial (HFC) cable; the same cable that brings
television into a cable television (CATV) subscriber’s home. Through 4 Ethernet and 1 USB ports of the P964
APR , up to 5 computers and can be directly connected to the HFC cable network for high-speed access to the
Internet without an external Ethernet hub. Ideally, It allows 253 computer users using the same cable to access
the internet.
P964 APR provides model for supporting the Multimedia Cable Network System (MCNS) Data Over Cable
Service Interface Specification (DOCSIS) specifications in 1.0/1.1/2.0 version. MCNS is a consortium of
cable television companies whose goal is to create standards for interoperable data-over-cable systems.
The P964 APR is powered by one external 9V DC-input power supply.
1.2 Hardware Interfaces
P964 APR has integrated 4-port Ethernet switch and one USB 1.1 interfaces concurrently. The 4-port switch
provides auto crossover MDI/MDI-x function and is 10/100M bps Ethernet auto-negotiating. The physical
user interfaces of P964 APR provide you with the capability of wired connecting up to 5 stations without the
need of external Ethernet hub/switch. If you have more than 5 wired computers, to choose a hub/switch can
easily expand the number of LAN users. P964 APR is designed for wired and wireless computer users. The
P964 APR is also equipped with a reset button which is used for user to reset the device to factory default user
name and password of each user interfaces. Hold on the Reset button for 10 seconds, the user name and
password will return to the factory default and the P964 APR will automatically reboot. Press the reset button
will also make system reboot while P964 APR is not working properly.
1.3 Firmware Operation Mode
According to DOCSIS specification, a cable modem is basically a bridge device. It can be configured to serve
specific CPEs by provisioning their MAC addresses. Only traffic to/from these CPEs will be forwarded. The
others will be filtered. It can also be configured to serve specific numbers of CPEs. However, these services
are provided by your cable operator. They have to setup one account for each CPE.
For most Internet users, they have only one access account. If they have two computers' at home and want to
share this account for two or more users, they have to add another Internet sharing device, like a router.
The P964 APR is equivalent to a cable modem plus a router with the capability of wireless data access. This is
very suitable for SOHO and SME for Internet sharing.
Getting to Know Your P964 APR 1-1
Prestige 964 Cable Router with wireless Access Point
N
P964 APR has three major operation modes as shown in Figure 1-1.
Bridge
Mode
IP Sharing
Mode
Static IP
Mode
Basic Static IP
Static IP with
Public DHCP
Dynamic WAN
IP
Static IP with
AT O n ly
Static IP w/ NAT
and Private
Figure 1-1 Prestige 964 Operation Mode
1.3.1 Bridge Mode
In Bridge mode, P964 APR operates just like a normal cable modem/router. All operation is compliant to
DOCSIS specifications.
1.3.2 IP Sharing Mode
In IP Sharing mode, the P964 APR operates as a NAT router. It requires one public IP address from MSO’s
DHCP pool and provides private IP address space for LAN users. The public IP can be static assigned or
dynamically assigned through DHCP.
1.3.3 Static IP Mode
In Static IP mode, P964 APR provide a routed subnet on its Ethernet interface. A public IP subnet can be
assigned at the Ethernet interface such that the end user can have a static assigned subnet. At the same time,
the LAN users can also use private IP addresses to get on Internet.
1-2 Getting to Know Your P964 APR
Prestige 964 Cable Router with 802.11g Access Point
1.4 Key Features of the P964 APR
The following are the key features of the P964 APR:
DOCSIS 1.0/1.1/2.0 Compliant cable modem
Provides interoperability with other DOCSIS compliant cable modems and cable headend equipment.
Peak downstream signaling rates of 38Mbps and upstream signaling rates of 30 Mbps
Access the Internet with high performance network capability.
DOCSIS cable systems are capable of providing signaling rate of up to 43/55 Mbps and 30
Mbps for downstream and upstream respectively. This bandwidth however, is shared by
several subscribers because there are very few computers today that can connect to a
network at such high speeds. Hence, typical connection speeds are 5 Mbps downstream
and 1 Mbps upstream.
IP routing, TCP, ICMP, ARP, TFTP, RIP1, RIP2 with MD5
Improves network performance through containment of broadcast messages and improves security support for
unicast, broadcast and multicast IP packets. The RIP supports key-string encrypted with MD5 for
authentication with the CMTS.
4-port Auto-negotiating and Auto MDI/MDI-X 10/100 Mbps Ethernet Switch
The 4-port LAN interface automatically detects if it is on a 10 Mbps or a 100 Mbps Ethernet.
56-bit DES Baseline Privacy
Software Remotely Upgradeable
The software and configuration information is downloadable from the cable headend to the Prestige. This
eliminates the need for a cable technician's visit to install software upgrades.
Upgrade P964 APR Firmware via LAN
The firmware of the P964 APR can be upgraded via the LAN.
Built-in Diagnostic Features
P964 APR support remote troubleshooting via CMTS-initiated diagnostics, eliminating visit by a technician.
The front panel status indicator LEDs and web based status monitoring are also incorporated to easy
diagnostics from LAN interfaces.
SNMP
SNMP (Simple Network Management Protocol) is a protocol used for exchanging management information
between network devices. SNMP is a member of TCP/IP protocol suite. Your P964 APR supports SNMP agent
functionality, which allows a manager station to manage and monitor the P964 APR through the network. The
P964 APR supports SNMP version one, two and three.(SNMP v1, v2 and v3).
Network Address Translation (NAT)
NAT (Network Address Translation - NAT, RFC 1631) allows the translation of an Internet Protocol address
used within one network to a different IP address known within another network.
DHCP (Dynamic Host Configuration Protocol)
DHCP (Dynamic Host Configuration Protocol) allows the individual client computers to obtain the TCP/IP
configuration at start-up from a centralized DHCP server. The Prestige has built-in DHCP server capability,
Getting to Know Your P964 APR 1-3
Prestige 964 Cable Router with wireless Access Point
enabled by default, which means it can assign IP addresses, an IP default gateway and DNS servers to all
systems that support the DHCP client.
Web based Management & Configuration
The P964 APR supports web based management and configuration interface.
Text based configuration file
The P964 APR supports text based configuration file download and hence makes router deployment
simplified.
TACACS+ server support
The function allows access control to all interfaces for MSO to connect to TACACS+ server for telnet
authentication.
Predefined frequency band setting
This function assist the installation procedure by specifying predefined frequency band to accelerate the
downstream scanning at the first time the cable router is getting on line.
Hardware reset to factory default
The hardware reset button supports reset to factory default user name and password of user interfaces.
High throughput wireless data access
802.11g at 54Mbps ultra high wireless connectivity.
1.5 Product Specifications
Table 1-1~Table 1-Table 1-1 list the P964 APR specifications including the DOCSIS 2.0 standards and its
general specifications.
Table 1-1 DOCSIS Specifications
CLASS FEATURES
Operating Frequency 88MHz ~ 860MHz 5MHz ~ 42MHz
Modulation 64/256QAM QPSK or 8*/16/32*/64*/128*QAM or
Prestige 964 Cable Router with 802.11g Access Point
CLASS FEATURES
+8 dBmV ~ +55 dBmV (8/16 QAM)
+8 dBmV ~ +58 dBmV (QPSK)
S-CDMA:
+8 dBmV ~ +53 dBmV (all modulation)
* With A-TDMA or S-CDMA enabled CMTS
** Speed of 30Mbps is attainable only with A-TDMA or S-CDMA technology.
Table 1-2 802.11g Access Point specifications
Frequency range 2.4~2.497GHz
Transmit power Typical 15dBm
Security & authentication
IEEE 802.1x, WPA, RADIUS support, SSID, MAC control
Data encryption AES, TKIP, 64/128bits WEP
Radio modulation
802.11g: OFDM with BPSK, QPSK, 16 QAM, 64 QAM
802.11b: CCK, DQPSK, DBPSK
Table 1-3 General Specifications
Number of LAN users Up to 253
Power Requirements 9V DC @1.5 Amps Max.
Operating Requirements
Dimensions 197(W) x 143(D) x 31(H) mm
Power Adapter 110/220V AC, 50~60 Hz
NOTE: To keep the P964 APR operating at optimal internal temperature, keep the bottom,
sides and rear of the P964 APR clear of obstructions and away from the exhaust of other
equipment. Don’t stack the P964 APR together in order to assure the safety.
Temperature: 0ºC to 40ºC (32ºF to 104ºF) (Please see NOTE)
Humidity: 5 % to 90 % (non-condensing)
7.76(W) x 5.63(D) x 1.22(H) inches
Getting to Know Your P964 APR1-5
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