ZyXEL U-336R, U-336RE User Guide

U-336R/RE
User’s Guide
Version 1.0 (Mar. 1997)
ZyXEL
ACCESSING INTERNET & INTRANET
ZyXEL Limited Warranty
Note: Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular use or purpose. ZyXEL shall in no event be held liable for indirect or consequential damages of any kind or character to the purchaser.
To obtain the services of this warranty, please contact ZyXEL’s Service Center, refer to the separate Warranty Card for your Return Material Authorization number (RMA). Products must be returned Postage Prepaid. It is recommended that the unit be insured when shipped. Any returned products without proof of purchase or those with an out-dated warranty will be repaired or replaced (at the discretion of ZyXEL) and the customer will be billed for parts and labor. All repaired or replaced products will be shipped by ZyXEL to the corresponding return address, Postage Paid (USA and territories only). If the customer desires some other return destination beyond the U.S. borders, the customer shall bear the cost of the return shipment. This warranty gives you specific legal
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rights, and you may also have other rights which vary from state to state.
Copyright © 1997 by ZyXEL
The contents of this book may not be reproduced (in any part or as a whole) or transmitted in any form or by any means without the written permission of the publisher.
Published by ZyXEL Communications Corporation. All rights reserved.
Note: ZyXEL does not assume any liability arising out of the application or use of any products, or software described herein. Neither does it convey any license under its patent rights nor the patents rights of others. ZyXEL further reserves the right to make changes in any products described herein without notice. This document is subject to change without notice.
Acknowledgments
Trademarks mentioned in this manual are used for informational purposes only.
Trademarks are properties of their respective owners.
FCC Part 15 Information
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operations.
This equipment has been tested and found to comply with the limits for a CLASS A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy,
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and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
If this equipment does cause harmful interference to radio/television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for
help.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Shielded RS-232 cables are required to be used to ensure compliance with FCC Part 15, and it is the responsibility of the user to provide and use shielded RS-232 cables.
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Information for Canadian Users
The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Industry Canada does not guarantee that the equipment will operate to a user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the
company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly. The customer should be aware that the compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
For their own protection, users should ensure that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority, or electrician, as appropriate.
This digital apparatus does not exceed the class A limits for radio noise emissions from digital apparatus set out in the radio interference regulations of Industry Canada. The declarations of CE marking:
This product has been approved for connection to the Public Switched Telecommunication Network using interfaces compatible with ITU-TSS recommendation I.420. This product complies with the following directives:
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1. The Council Directive 89/336/EEC of 3 May 1992 on the
approximation of the laws of the member states relation to Electro Magnetic Compatibility. (EMC Directive)
2. Council Directive 91/263/EEC of 29 April 1991 on the
approximation of the laws of the Member States concerning telecommunication terminal equipment. (The Telecom Terminal Equipment Directive)
3. 93/68/EEC of 22 July 1993 amending the Directives
89/336/EEC, 91/263 /EEC and 92/31/EEC.(Marking Directive)
The Council Directive 92/31/EEC of 28 April 1992 amending
directive on the approximation of the laws of the member states relating to electromagnetic compatibility.
Contacting ZyXEL
If you have questions about your ZyXEL product or desire assistance, contact ZyXEL Communications Corporation in one of the following ways:
Phone: In North America call between 8:00 AM and 5:00 PM
PST at (714) 693-0808
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Outside North America, you can dial +886-3-5783942 EXT
252 between 8:00AM and 5:00PM Taiwan time (GMT +8:00).
Fax: ZyXEL in North America: (714) 693-8811 or Taiwan:
+886-3-5782439
E-mail:
Sales inquiries: sales@zyxel.com in North America.
sales@zyxel.hinet.net outside North America.
Technical support: support@zyxel.com in North America.
support@zyxel.hinet.net outside North America.
Product information: Visit our site on the World Wide Web:
http://www.zyxel.com.
FTP: Information , such as ZyXEL software and ROM updates
for North America can be found at this FTP address: ftp.zyxel.com
For European and Asian versions and related files, use the
address: ftp.zyxel.co.at
Postal Service: You can send written communications to the
following address:
ZyXEL Communications Corporation 6, Innovation Road II, Science-Based Industrial Park Hsinchu, Taiwan 300, R.O.C. or ZyXEL Communications Inc. 4920 E. La Palma Avenue Anaheim, CA92807, U.S.A.
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Contents
1 Introduction 1
2 Installation 7
ZyXEL Limited Warranty ii FCC Part 15 Information iii Information for Canadian Users iv Contacting ZyXEL vi
What This Manual Covers 1 Modem Features 1
Standard Features 1 Intelligent Features 2 Fax Compatibility 3 Technical Specifications 3
Unpacking Your Modem 4
Enclosed Equipment 4 Required Equipment 4
Becoming a Registered Owner 5
U-336R/RE Modem Card 7 Required Steps for U-336R/RE Installation 9
Installing the modem card 10 Connect to phone lines 10 Connect to Computers 11 Hooking Up Power 11 Fax/Modem Communication Software Installation 11
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3 Basic Modem Operation 15
Understanding AT Commands 15
Using the Windows 95 Hyper Terminal Program 15
Dialing and Answering Techniques 17
Dialing using the ATD Command 17 Auto-Answer and Hook Controls 18
Making Your First Connection 18 Quick Tips when issuing AT Commands 19
Modem Result Codes 21 Viewing S Register Values 22 Changing S Register Values 22
Non-Volatile Memory 23
Storing Phone Numbers 23 Dialing Stored Phone Numbers 23 Saving Settings and User Profiles 24
Helpful Hints for PC Computers 24
Default Modem Settings for PC’s 25 ZyXEL Serial/Parallel I/O Card 25
Helpful Hints for Macintosh Computers 26
Special AT Command Settings for Macintosh 26 Macintosh Serial Port 26 Mac Software Tips 26
Helpful Hints for UNIX-Based Computers 27
Serial Cable 27 Basic Modem Settings for UNIX 27 Unix Software Tips 28
4 Synchronous Mode Operation 29
V.25bis Command Set 29 Clock Options 30 RTS Options 31 Command State Options 32 Dialing from Synchronous Mode 32 Answering from Synchronous Mode 33
Auto-Answer 33 Manual Answer 33
5 Leased Line Operation 35
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Connecting to a Leased Line 35
Line Type Setting 35 Power Level Setting 36
Leased Line Handshaking 36
Manual Connect 36 Auto Handshake 36
Leased-Line Dial Backup 37
Dial Backup 37 Aborting from Leased-Line Operation 38
Terminating a Leased Line Connection 38
6 Special Functions 39
Security Functions 39
Levels of Security 39 User Passwords 40
Remote Configuration 42 Caller Number Delivery (Caller ID) 43 Distinctive Ring 46 Extended Distinctive Ring (EDR) 47
Setting Up EDR 49 EDR Application Example 50
7 Fax Operation 53
Modem as Fax Machine 53
ITU-T T.30 Fax Protocol 54
Fax Command sets 54
Defining the Fax Command Sets 54 Class 1 Command Set 55 Class 2 Command Set 56 Class 2.0 Command Set 63 Extended Fax AT Command Set 70 Flow Control 74
Fax Reception from a BBS 75
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8 AT Command Set Summaries 77
Basic AT Command Set 77
Description of ATI2 Output: 80
Extended AT& Command Set 83 Extended AT* Command Set 89
9 Status Registers & Result Codes 92
S-Register Descriptions 92
Basic S-Registers "ATSn=x" 92 Extended S-Registers "ATSn=x" 93
Result Code Options 111
"ATXn" Result Code Option Table 111 Result Code Field Descriptions 113 Connect Strings for Error Corrected Connections 113
10 Diagnostics & Troubleshooting 116
Diagnostics 116
Power-On Self Test 117 Loopback Tests 118 Indicator Lights 119 Line Condition Status Display 120 Link Status Report (ATI2) 122
Trouble Shooting 126
AT Command Set Problems 126 Command Echo Problems 128 Answer Problems 128 Dialing Problems 129 Data Transfer Problems 130 Connect Problems 130
11 Upgrading Your Modem 131
Upgrading by Flash EPROM 131 Kernel Recovery Mode 132
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12 Terminal Pinouts 133
Terminal Blocks 133 PC Serial Port Pinouts 134 Macintosh Serial Port Pinouts 135
13 Index 137
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1 Introduction
What This Manual Covers
Congratulations on the purchase of your U-336R/RE modem - one of ZyXEL's premier high-performance products. The U-336R/RE modem cards are world renown for their ability to maintain ultra high speeds and clear, quality connections while communicating around the globe.
Modem Features
No other 33.6 Kbps modem gives you so much for so little. Your modem is equipped with an array of standard and Intelligent features designed to make your data communications faster, easier, and more convenient.
Standard Features
Supports V.34 for 28,800bps and is backwards compatible.
Operates in all environments including: Windows 95, DOS,
Windows, Macintosh, OS/2, UNIX, Novell, Amiga, and IBM AS400/RS6000.
V.42 and MNP 4/3 error correction.
V.42bis and MNP 5 data compression.
DTE serial interface with speeds up to 460.8Kbps.
Introduction 1
14 LED indicators (RE/RD).
15 LED indicators (R).
Extended AT command set with V.25bis.
Operates on 2-wire dial-up or 2-wire leased line (RE).
Operates on 2-wire dial-up or 2/4-wire leased line (R).
Intelligent Features
Automatic data, and fax call detection allows you to use a
single telephone line to handle both voice and data calls.
Asynchronous and synchronous modes for reliable serial data
communication.
Fast retrain with automatic fall-forward and fall-back. Your
modem will automatically fall back to lower speeds when communicating with slower modems and when encountering unstable or variable line conditions.
2 Introduction
Call-back security and password protection restricts access to
authorized callers only.
Caller ID identifies incoming calls before you answer (you must
subscribe to this service through your telephone company in order for your modem to identify callers).
Distinctive ring detects data, fax and voice calls (this feature
requires communication software that supports distinctive ring, such as ZFAX)
Remote configuration capability.
EDR (extended Distinctive Ring).
Flash EPROM memory lets you easily upload new firmware,
providing you with easy access to new features.
ZyXEL exclusive Kernel Recovery Mode for no hassle recovery
from failed flash uploads - no factory repairs.
Fax Compatibility
EIA Class 1, 2, and 2.0 Fax commands.
ITU-T V.17 G3: up to 14,400bps.
ITU-T V.29 G3: up to 9,600bps.
ITU-T V.27ter G3: up to 4,800bps.
ZyXEL Fax AT commands.
Technical Specifications
Operating mode: auto-dial/answer.
Flow control: software XON/XOFF or hardware CTS/RTS.
Data/Voice toggle switch.
Configuration settings: software programmable with non-
volatile memory for phone number/profile storage.
Diagnostics: self test, analog loopback (with self test), digital
loopback, and remote digital loopback (with self test).
Dialing type: tone/pulse dialing.
Introduction 3
Line interface: 2-wire dial-up or 2-wire leased line (RE).
Line interface: 2-wire dial-up or 2/4-wire leased line (R).
Call progress monitoring: dial tone, busy, and ring back
detection.
Audio Monitor: programmable volume control.
Unpacking Your Modem
Enclosed Equipment
Before you proceed further, please check all items you received with your modem against this list to make sure nothing is missing. The complete package should include:
One U-336R/RE universal modem.
One warranty/registration card.
Contact your dealer or the store where you bought the modem if anything is missing. Check the modem for shipping damages. If you find any damage, contact the shipping agency immediately.
4 Introduction
Retain shipping and cushioning materials for future storage or shipping needs.
Please direct any additional questions about damaged or missing materials to your dealer or distributor, or see page vi to contact ZyXEL.
Required Equipment
In addition to the ZyXEL modem you just purchased, you must have the following equipment to operate your modem:
Computer terminal.
Available PC serial port with a high-speed 16550 UART.
Standard "straight-through” RS-232 cable (pins 1-8, 20, 22).
Available telephone jack.
Available AC wall outlet.
Telephone line from your telephone company (dial-up or leased
line).
Data and fax communication software.
Becoming a Registered Owner
Complete the pre-addressed Warranty Registration Card and place it in the mail. Registered owners will receive future product information and update announcements. Warranty registration is not necessary for product repair or replacement. Also save your dated invoice as proof of purchase.
Introduction 5
6 Introduction
2 Installation
This chapter covers the steps required to install your U-336R/RE modem into a ZyXEL RS-1612 rack system. A separate comprehensive manual containing rack system information is included with your modem rack chassis.
U-336R/RE Modem Card
The U-336R front panel consists of fifteen LED indicators and two switches. The U-336RE front panel consists of fourteen LED indicators and two switches. The LEDs on the front panel, display the current status and configuration of the modem. Refer to the following table for details on the LED status indicators and their meaning.
LED Name ON Blinking
PWR Power Indicator The modem is on
and operational.
TST Test Indicator The modem is in test
mode.
V34 V.34 Mode
Indicator
The modem is operating in V.34 mode.
The modem is in Handshaking state.
Installation 7
LED Name ON Blinking
TXD Transmit
Indicator
RXD Receive
Indicator
CD Carrier Detect The modem senses a
DTR Data Terminal
Ready
DSR Data Set Ready The modem is ready
RTS Request to Send The DTE requests
CTS Clear to Send The modem is able
OH Off Hook
Indicator
ORG Originate Mode
Indicator
RI Ring Indicator Modem is in Auto-
The DTE is sending data to modem for transmission. The modem is sending received data to the DTE.
valid data carrier on the line. The attached computer is ready to send or receive data.
to send or receive data.
to send data for transmission.
to accept data for transmission. The modem is in Data Mode or Off Hook. Modem is in Originate Mode.
Answer mode.
Modem detected an incoming call.
8 Installation
LED Name ON Blinking
SQ Signal Quality Modem senses a
good quality signal.
Modem senses marginal signal quality.
The following LED is for the U-336R only:
LED Name ON Blinking
LL Leased Line
Mode Indicator
Modem is in Leased Line Mode.
There are two toggle switches on the U-336R/RE front panel.VOICE/DATA Toggles the modem on-line (off-hook, DATA) or off-line (on-hook, VOICE mode, the telephone set is connected to the line). ANS/ORG switches the modem between ANSWER and ORIGINATE modes when the modem goes off hook.
OONOTE: THE ANS/ORG SWITCH ONLY DETERMINES MODEM ON-LINE MODES WHEN THE
MODEM IS SET TO OFF-HOOK MANUALLY. IF ATD OR ATA COMMANDS TAKE THE MODEM OFF HOOK, THOSE COMMANDS WILL DETERMINE THE OPERATING MODE FOR THE MODEM TOO.
Required Steps for U-336R/RE Installation
Setting up the rack system consists of plugging in modem cards, connecting phone lines, connecting to computers, and connecting power. Refer to your rack system User’s Guide for details on setting up the rack.
Installation 9
Installing the modem card
The rack system in which you will install your modem has sixteen available modem slots. You may use any slot for a card without regard to the slot number or sequence. To install a card:
1. Hold the modem card by the front and slide it into an available
slot.
2. Push the card gently but firmly until it seats.
3. Screw the modem card holding screws into place to secure the
card in its slot.
OONOTE: THE MODEM CARD WILL NOT SEAT AND THE HOLDING SCREWS WILL NOT
TIGHTEN IF YOU INSTALL THE MODEM CARD UPSIDE DOWN.
Connect to phone lines
Sixteen terminal blocks correspond to the sixteen modem card slots in the rack. Each offers you flexibility with respect to the types of phone lines you may be using. Each terminal block has three sections:
U-336RE Section 1 (terminals 1 & 2) For standard telephone
set connection.
10 Installation
U-336R Section 1 (terminals 1 & 2) For standard telephone
set connection.
U-336RE Section 2 (terminals 3 & 4) For dial-up line and 2W
leased line connection.
U-336R Section 2 (terminals 3 & 4) For dial-up line.
U-336RE Section 3 (terminals 5 ,6 ,7 & 8) Not used.
U-336R Section 3 (terminals 5 ,6 ,7 & 8) For leased line
connection.
Connect to Computers
Each modem slot has a corresponding 25-pin RS-232 female connector on the rear panel. Connect a cable from the desired computer to the RS-232 connector for the desired modem.
Hooking Up Power
Connecting power should be the last thing you do before using the rack. To connect power follow the instructions below:
1. Plug one end of the power cord to the socket on the back panel.
2. Plug the other end to a properly rated power source.
3. Switch the power source selector to AC or DC according to the
type of power supply(s) you are using.
4. Make sure all other hardware installations are complete.
5. Unscrew the front panel and turn on one or both power
supply(s).
6. Replace the front panel.
7. Turn on the master power.
Fax/Modem Communication Software Installation
After completing installation of your modem use the following procedures to verify your modem connections:
1. Install and load your communications software. If you need
assistance, refer to the manual that came with the software.
2. If your communications software requires you to select a
modem, and the your modem is not one of the choices, you can either check our web site for the driver or select the ZyXEL U-
Installation 11
1496 modem. In many cases, the commands for these modems are identical.
Select the following communication settings:
Setting Value
Baud rate 57,600bps Data bits 8 Parity None Stop bits 1 Flow control Hardware Initialization string AT&F Port COMn*
OONOTE: WHEN SPECIFYING A PORT ASSIGNMENT, THE NINDICATES THE COMPUTER
SERIAL PORT TO WHICH YOUR MODEM IS ATTACHED. FOR EXAMPLE, IF YOUR MODEM IS CONNECTED TO SERIAL PORT 2, YOU WOULD SELECT COM2.
3. Place your communications software in terminal or direct connect mode (your communications software manual will explain how).
4. Look at the modem’s front panel and verify the DTR LED is ON. If this LED is OFF, your communications software is not addressing your modem at the correct COM port. Make sure your software is set up for the same COM port to which your modem is connected.
12 Installation
5. Type AT and press the Enter key. You should see the AT characters you typed, followed by an OK result code. If you do not see an OK result code, turn the modem off and on, then repeat this step. If you still cannot see the characters, refer to Chapter 0 for troubleshooting suggestions.
6. Type ATDT number and press Enter, where number is your modem’s telephone number. You should see a BUSY result code. If you do not see a BUSY result code, refer to Chapter
10 for troubleshooting suggestions.
Installation 13
14 Installation
3 Basic Modem Operation
This chapter covers the basic commands and techniques involved in modem operation. In many cases, this is the only information you will need in order to get up and running with communication software, and to start making connections with your modem.
Understanding AT Commands
The U-336R/RE communicates asynchronously with computers using AT commands. AT commands are used to configure and control your modem. Commands are usually sent to the modem by way of communication software, but can also be entered manually by the user with the computer keyboard.
Command statements must be written in a specific form in order for your modem to recognize them. A command statement always begins with the letters AT or at. It is then followed by one or more commands and the <Enter> key.
AT commands can only be issued when your modem is in “command mode” or “off-line.”
Once your modem has established a connection with another modem it is said to be “on-line” or in “data mode.” In this mode, the characters sent to your modem by your computer are transmitted to the remote modem rather than being interpreted by your modem as commands.
Using the Windows 95 Hyper Terminal Program
In order to issue an AT command statement, you first need to run a communication program such as Microsoft Windows “Hyper
Basic Modem Operation 15
Terminal” program. This program provides a simple method to manually enter AT commands so you can do such things as “customize” the settings of your modem, or store commonly used phone numbers.
Once your modem is connected to your computer’s serial port and telephone line, open the Windows 95 “Accessories” program group, and open the Hyper Terminal Program.
The program will prompt you for a name and Icon to use for your new connection. Type the name Test Connection and press <Enter>.
Next, you will be prompted for country information, area code and phone number, and the device used to make the connection. For this test purpose, do not enter a phone number; simply choose the COM port your modem is connected to from the “Connect Using” list. Click “OK” when finished.
The next window sets the COM port settings. The settings used for your modem should be as follows:
Bits per second: 57600 Data bits: 8 Parity: None Stop bits: 1 Flow Control: Hardware
Click “OK” when finished. After you have done this, save your new connection by selecting “Save” from the “File” menu and click “OK.” A new connection icon will be added to your Hyper Terminal folder.
You are now ready to start entering AT commands. In the terminal window, type:
AT<Enter>
16 Basic Modem Operation
Your modem responds:
OK
This confirms that the modem and your computer are communicating correctly.
To test the telephone line connection issue the manual answer command.
Type:
ATA<Enter>
Your modem will pick up the phone line, and try to communicate. Normally, this command is only used to answer an incoming call made from another modem, thus the high pitched tone you will hear from the speaker. To abort the operation, press any key, or select “Disconnect” from the “Call” menu.
Dialing and Answering Techniques
Depending on what communications software you use to make modem connections, you may not have as much control of how the modem dials the telephone number. This section shows some useful examples of the AT commands used for dialing and answering operations. The command characters specific to each function are shown in bold type.
Dialing using the ATD Command
Touch Tone Dialing: ATDT 555 1212 Pulse Dialing: ATDP 555 1212 Tone and Pulse Dialing: ATDP 555 1212 WT 24 Dialing Through a PBX: ATDT 9 W 555 1212
OONOTE: THE 'W' IN THE DIAL STRING WILL CAUSE THE MODEM TO WAIT FOR A SECOND
DIAL TONE BEFORE IT CONTINUES TO DIAL.
Basic Modem Operation 17
Pausing During Dialing: ATDT 9,,555 1212
OONOTE: THE PAUSE TIME FOR EACH COMMA IS DEFINED BY S REGISTER S8. DEFAULT IS
2 SECONDS PER COMMA.
Dialing Without Waiting for Dial Tone: ATX0D, 555 1212 Originating a call using an Answer Tone: ATDT 555 1212,,,,,,R Redialing the Last Number Called: ATDL Waiting for Five Seconds of Silence: ATDT 800 555 1212 @
123456,1 714 555 1212
Transferring a Call (using flash hook): ATDT! 2468
Auto-Answer and Hook Controls
Enabling Auto-Answer: ATS0=n
OONOTE: IN THIS EXAMPLE, N IS A NUMBER FROM 1 TO 255 THAT CORRESPONDS TO THE
NUMBER OF RINGS AFTER WHICH YOUR MODEM ANSWERS AN INCOMING CALL.
Disabling Auto-Answer: ATS0=0 Manually Answering a Call: ATA Take modem off-hook: ATH1 Hang up modem (on-hook): ATH0 Manually Disconnecting a Call: +++ATH
Making Your First Connection
For this example, we will use the connection you created in the Hyper Terminal program to dial the ZyXEL BBS. If you are using a different terminal program, run the program according to the instructions provided with it.
18 Basic Modem Operation
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