P-27xx Series
Models:
P-2701RL VoIP ATA / Gateway with Lifeline
P-2702R VoIP ATA / Gateway
Default Login Details
IP Address http://192.168.1.1
User Name admin
Password 1234
Firmware Version 1.0
Edition 1, 11/2009
www.zyxel.com
www.zyxel.com
Copyright © 2009
ZyXEL Communications Corporation
CHAPTER 1
Introduction
1.1 Overview
This guide helps you set up and use your ZyXEL Device (either the P-2702R VoIP
ATA / Gateway or the P-2701RL VoIP ATA / Gateway with Lifeline).
This guide contains the following sections:
SECTION PAGE DESCRIPTION
Installation
Requirements
Making Hardware
Connections
Initial Configuration 7 How to configure your ZyXEL Device to access the
5 A checklist of things you need before you install the
ZyXEL Device.
5 How to connect the ZyXEL Device to your network, your
computer and telephone(s).
Internet and make Voice over Internet (VoIP)
phonecalls.
For the P-2701RL, it also explains how to set up regular
phone services that do not use the Internet.
Placing Phone Calls 13 How to make calls from the phone(s) connected to the
ZyXEL Device.
Advanced Phone
Configuration
Speed Dial Settings 21 How to create a list of speed dial numbers.
Troubleshooting 23 Possible solutions for any issues that may arise.
Specifications 29 Information about your ZyXEL Device’s physical
Features 30 Supported firmware specifications.
Wall Mounting
Instructions
Safety Warnings 35 Using the ZyXEL Device safely.
Open Software
Announcements
Legal Information 37 Certifications, warranty and customer support
14 How to configure advanced VoIP options.
specifications
33 How to attach the ZyXEL Device to a wall.
35 Description of ZyXEL’s open software use and where to
download open source components modified by ZyXEL.
information.
P-27XX Series User’s Guide
3
Chapter 1 Introduction
1.2 How It Works
The following figure shows how the ZyXEL Device works:
A
D
C
E
B
• When you make a phone call over the Internet, you use a telephone (A) to dial
the number. The P-2701RL supports one telephone connection, and the P-2702R
supports two telephone connections.
The telephone is connected to your ZyXEL Device (C), which is connected to the
broadband modem or router that provides Internet access (D).
• When you want to use the Internet, you use your computer (B). Your computer
is connected to your ZyXEL Device (C), which is connected to the broadband
modem or router that provides Internet access (D).
4
You also use your computer to configure the ZyXEL Device.
• P-2701RL Only (E): Use your telephone (A) to make calls over the regular
telephone network (PSTN or Public Switched Telephone Network).
Important information about your ZyXEL Device:
Default Management IP Address 192.168.1.1
Default Subnet Mask 255.255.255.0
Default Admin User Name admin
Default Admin Password 1234
Default User Name user
Default User Password user
P-27XX Series User’s Guide
1.3 Installation Requirements
Make sure you h ave the followin g things before you set up your ZyXEL Device:
• Internet Account - Information provided by y our ISP (the c ompany that let s you
connect to the Internet). This information might include your user name,
password, and so on.
• VoIP Account - Information provided by your VoIP service provider (the
company that lets you make phone calls over the Internet). This information
might include your URI, number, and so on.
• Web Browser - Internet Explorer 6.0 or later or Firefox 1.5 or later with
JavaScript enabled.
1.4 Making Hardware Connections
The following shows you how to make the ZyXEL Device’s hardware connections.
Chapter 1 Introduction
Figure 1 P-2701RL Hardware Connections
12345
P-27XX Series User’s Guide
5
Chapter 1 Introduction
Figure 2 P-2702R Hardware Connections
2345
1 LINE (P-2701RL only): Use a telephone cable to connect the telephone jack to
this port.
2 PHONE 1 / PHONE 2: Use a telephone cable (and any telephone adaptor
provided with your ZyXEL Device) to connect your telephone to this port.
3 LAN: Use an Ethernet cable to connect your computer to this port.
4 WAN: Use an Ethernet cable to connect your broadband modem or router to this
port.
5 POWER: Use the power adaptor provided with your ZyXEL Device to connect an
appropriate power source to this jack.
On the front panel, the POWER light flashes green while your Z yXEL Device starts
up, and stays green once it is ready. The WAN and LAN lights turn on if the WAN
and LAN ports are properly connected. These lights flash when the ZyXEL Device
is sending or receiving data.
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P-27XX Series User’s Guide
CHAPTER 2
Initial Configuration
This chapter shows you how to set up your ZyXEL Device by connecting to its
built-in Web Configurator with your computer.
2.1 The Web Configurator
The web configurator is an HTML-based management interface that allows easy
device setup and management via a web browser.
To connect to the Web Configurator:
1 Launch your web browser.
2 Enter http://192.168.1.1 as the address.
3 Enter the default administrator User Name (admin) and Password (1234), then
click Login.
P-27XX Series User’s Guide
7
Chapter 2 Initial Configuration
4 Click Go to Wizard setup.
5 The Configuration Wizard opens.
2.2 The Connection Wizard
This section shows you how to configure your Internet connection settings using
the Connection Wizard.
Note: You must have an active Internet account with a service provider in order to
complete this section.
1 In the Wizard Setup screen, select Connection Wizard.
2 In the Welcome screen, click Next.
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P-27XX Series User’s Guide
Chapter 2 Initial Configuration
3 In the Time Zone Setting screen, select Enable NTP Client Update if you want to
maintain the ZyXEL Device’s internal clock by synchronizing it with a time server.
If you do this, choose a Time Zone and an NTP Server closest to your location
from their respective menus, then click Next to save your settings and go to the
next screen.
4 The WAN Interface Setting screen has different fields, depending on the type of
Internet access your ISP uses.
You can choose either Static IP, Dynamic IP, or PPPoE:
• Static IP means the ISP has assigned your Internet access account a single
IP address that will never change, regardless of whether you are online or
not. See Section 2.2.1 on page 10 for details.
• Dynamic IP allows the ISP to randomly assign your ZyXEL Device an IP
address each time it requests a WAN (or Internet) session. The IP address is
released as soon as the ZyXEL Device disconnects from the ISP. See Section
2.2.2 on page 10 for details.
• PPPoE emulates a standard dial-up connection over the Internet and requires
that each time the ZyXEL Device requests a WAN session you log in with your
ISP-assigned user name and password. See Section 2.2.3 on page 10 for
details.
Choose the setting required by your ISP then follow the instructions in the
appropriate section below. If you are not sure which setting to use then contact
your ISP.
P-27XX Series User’s Guide
9
Chapter 2 Initial Configuration
2.2.1 Static IP Connection Settings
Follow these steps if your ISP uses a static IP connection.
1 Select Static IP from the WAN Access Type menu. The screen changes to
provide options for this setting.
2 Enter the settings as provided by your ISP.
3 Click Finished to save your settings.
2.2.2 DHCP Connection Settings
Follow these steps if your ISP uses a dynamic IP connection.
1 Select Dynamic IP from the WAN Access Type menu.
2 Click Finished to save your settings.
2.2.3 PPPoE Connection Settings
Follow these steps if your ISP uses a PPPoE connection.
1 Select PPPoE from the WAN Access Type menu. The screen changes to provide
options for this setting.
10
P-27XX Series User’s Guide
2 Enter the User Name and Password assigned to you by your ISP.
3 Click Finished to save your settings.
2.2.4 Test Your Internet Connection
Open another tab in your web browser and go to any web site (for example,
http://www.zyxel.com).
If you cannot access after using the configuration settings provided by your ISP,
see Troubleshooting on page 23.
Chapter 2 Initial Configuration
2.3 The VoIP Setup Wizard
This section shows you how to configure your voice-over-Internet settings using
the VoIP Setup wizard.
Note: You must have Internet access and a VoIP account before you can complete
this section.
1 In the Wizard Setup screen, select VoIP Setup.
2 In the VoIP Configuration screen, enter the information provided by your VoIP
service provider.
If you have a VoIP account like “1234@VoIP-provider.com”, the SIP Number is
“1234”, and the SIP Service Domain is “V oIP-provider.com”. If your VoIP service
provider did not provide information for any of the f ields in this screen, leave them
at their default settings.
P-27XX Series User’s Guide
11
Chapter 2 Initial Configuration
3 P-2702R Only: The Phone 2 SIP Settings screen appears next. If you want to
set up a second VoIP account, select Enable SIP then enter the information for
the second VoIP account as you did for the first one in step 2.
If you do not want to configure a second VoIP account at this time, you can do so
later in the VoIP > SIP > SIP Settings screen of the advanced Web
Configurator.
4 Click Finish to save your settings.
2.3.1 Test Your VoIP Connection
After you finish configuring your VoIP account (s), the wizard tests your SIP
account settings then indicates whether or not they are valid. If they are not, try
re-configuring them.
If you still cannot access after usin g the settings provided by your VoIP service
provider see Troubleshooting on page 23.
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P-27XX Series User’s Guide
CHAPTER 3
Phone Use and Configuration
This chapter describes basic phone setup and usage, as well as select advanced
VoIP configuration options for your ZyXEL Device.
3.1 PSTN Phone Set Up (P-2701RL Only)
When one of your VoIP accounts is registered, the ZyXEL Device normally uses the
Internet (VoIP) ra ther than the regular PSTN phone line to place and receive
phone calls.
However, if you connect the Line port to a regular PSTN phone jack, then
incoming PSTN calls w il l b e forwarded directly to the phone connected to your
ZyXEL Device’s Phone port.
3.2 Placing Phone Calls
Use the following sections to make outgoing calls from a phone attached to the
ZyXEL Device to another phone.
Follow these directions to make calls over the Internet:
• If you want to dial a SIP number that only uses numbers (for example,
“12345”), dial the number on your phone’s k eypad. You can also set up a speeddial entry, if you want, in the VoIP > Phone Book > Speed Dial screen. See
Section 3.4 on page 21 for more information.
• If you want to dial a SIP nu mber that uses letters or i f you w ant to make a p eerto-peer call, set up a speed-dial entry first. Use the VoIP > Phone Book >
Speed Dial screen. Then dial the speed-dial number to make the call.
• If you want to call a PSTN phone over the Internet, follow your VoIP provider’s
instructions.
P-27XX Series User’s Guide
13
Chapter 3 Phone Use and Configuration
3.3 Advanced Phone Configuration
Click VoIP > SIP to open the SIP Settings screen. This screen allows you to
manage up to two SIP accounts.
Figure 3 The SIP Settings Screen
Select Active for the phone yo u want to configure, then click the Modify icon. The
Phone SIP Settings screen opens, where you can set up and maintain your SIP
account(s) in the ZyXEL Device. Your VoIP or Internet service provider should
provide you with your account information.
Figure 4 The Phone SIP Settings screen
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P-27XX Series User’s Guide
Chapter 3 Phone Use and Configuration
The following table describes the labels in this screen.
Table 1 SIP Setting
LABEL DESCRIPTION
Active SIP
Account
Account
Name
Number Enter your SIP number. In the full SIP URI, this is the part before the @
SIP Display
Name
SIP Server
Address
SIP Server
Port
SIP Service
Domain
Register
Expire (sec)
Outbound
Proxy Server
Outbound
Proxy
Address
Outbound
Proxy Port
Authentication
User Name Enter the user name for registering this SIP account, exactly as it was
Password Enter the password for registering this SIP account, exactly as it was
Back
Apply
Reset
Advanced Click this to edit the advanced settings for this SIP account. The
Select this if you want the ZyXEL Device to use this account. Clear it if
you do not want the ZyXEL Device to use this account.
Enter a descriptive name for this SIP account. You can use up to 127
printable ASCII characters.
symbol. You can use up to 127 printable ASCII characters.
Enter the name that appears on the other party’s device if they have
Caller ID enabled. You can use up to 127 printable ASCII characters.
Enter the IP address or domain name of the SIP server provided by
your VoIP service provider. You can use up to 95 printable ASCII
characters.
Enter the SIP server’s listening port number, if your VoIP service
provider gave you one. Otherwise, keep the default value.
Enter the SIP service domain name. In the full SIP URI, this is the part
after the @ symbol. You can use up to 95 printable ASCII Extended set
characters.
Enter the maximum amount of alloted time for the ZyXEL Device to
attempt to register with the SIP server.
Select this if your VoIP service provider has a SIP outbound server to
handle voice calls. This allows the ZyXEL Device to work with any type
of NAT router and eliminates the need for STUN or a SIP ALG. Turn off
any SIP ALG on a NAT router in front of the ZyXEL Device to keep it
from re-translating the IP address (since this is already handled by the
outbound proxy server).
Enter the IP address or domain name of the SIP outbound proxy server,
if your VoIP service provider gave you one. You can use up to 95
printable ASCII characters.
Enter the SIP outbound proxy server’s listening port number, if your
VoIP service provider gave you one.
given to you. You can use up to 127 printable ASCII characters.
given to you. You can use up to 127 printable ASCII Extended set
characters.
Click to return to the previous screen without saving your changes.
Click to save your changes.
Click to restore your previously saved settings.
Advanced SIP Settings screen appears.
P-27XX Series User’s Guide
15
Chapter 3 Phone Use and Configuration
3.3.1 Advanced SIP Settings
To access the following screens, connect to the Web Configurator as described in
steps 1-3 of Chapter 2 on page 7; however, instead of clicking Go to Wizard
Setup (as described in step 4) click Go to Advanced Setup.
Once you’re in the advanced Web Configurator, click Advanced in VoIP > SIP
Settings to set up and maintain advanced settings for each SIP account.
Note: Enter any advanced SIP configuration information as it was given to you by
your SIP service provider. If you do not have any advanced configuration
information, you can skip this section.
Figure 5 Advanced SIP Settings (part 1)
The following table describes the labels in this screen.
Table 2 SIP Setting
LABEL DESCRIPTION
SIP Port Enter the port number on your ZyXEL Device that SIP calls made with
the selected phone should use.
Media Port Enter the port number on your ZyXEL Device that RTP media packets
should use.
Packetization Select the voice codec packetization interval in milliseconds. The default
is 20 ms. This is used to minimize loss that happens during
transmission of voice data over the network.
The packetization interval effectivately sets the size of each voice
sample contained within a data packet. At 20 ms, the codec employed
in digitizing the voice signal can usually compensate for data
degredation and attenuation by using Packet Loss Concealment (PLC).
However, if the loss becomes too great, noticeable distortion occurs.
Setting the packetization interval higher, however, may introduce more
problems depending on the codec (such as G.711). Other codecs (such
as G.729 and G.723) have improved PLC techniques and as such can
also withstand a higher packetization interval; this means more packets
can be lost in transit without a noticeable loss in quality.
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P-27XX Series User’s Guide
Chapter 3 Phone Use and Configuration
Table 2 SIP Setting (continued)
LABEL DESCRIPTION
DTMF Relay Dual-Tone Multi-Frequency (DTMF) relay detects DTMF signals and
sends them out-of-band (via SIP or RTP) to the remote party. DTMF
relay is used when a low-bitrate voice codec might distort DTMF signals
sent over the voice channel.
The available relay types are:
• RFC2833 - Relays DTMF tones in outband RTP packets.
• SIP INFO - Relays DTMF tones in outband SIP packets.
• PCM - Relays DTMF tones in the voice data stream. PCM provides
very good sound quality with certain codecs (such as G.711) but
requires 64 kbps of bandwidth. With other codecs (such as G.729),
sound distortion may occur.
RFC2833
Payload Type
SIP INFO
Duration (ms)
Call Waiting Select this to enable the call waiting feature, if supported by your phone
DNS SRV Select Enable to have the ZyXEL Device query your ISP’s DNS server
This defines the DTMF tone type in decimal encoding, and which allows
gateways to recognize a DTMF tone that has been embedded in a voice
signal and then respond accordingly.
Enter a digit that corresponds directly to a payload event type, as
defined in the RFC-2833 standard.
Specify DTMF tone play duration in milliseconds.
or SIP service provider.
for a list of any available SIP servers that it maintains. This is useful if
your static SIP server exeriences difficulties, making it hard for your IP
phone users to make SIP calls.
Figure 6 Advanced SIP Settings (part 2)
P-27XX Series User’s Guide
17
Chapter 3 Phone Use and Configuration
The following table describes the labels in this screen.
Table 3 SIP Setting
LABEL DESCRIPTION
Immediate
Forward to
Immediate
Number
Busy Forward to Select Enable to turn this feature on, and Off to disable it.
Busy Number Enter a SIP number to receive calls forwarded from the ZyXEL Device.
No Answer
Forward to
No Answer
Number
No Answer
Time (sec)
Select Enable to turn this feature on, and Off to disable it.
When enabled, all incoming calls are forwarded immediately to the
Immediate Number.
Enter a SIP number to receive calls forwarded from the ZyXEL Device.
When enabled, incoming calls are forwarded to the Busy Number if
they receive a busy signal from the ZyXEL Device.
Select Enable to turn this feature on, and Off to disable it.
When enabled, calls that receive no anwser after the No Answer Time
has passed are forwarded to the No Answer Number.
Enter a SIP number to receive calls forwarded from the ZyXEL Device.
Enter the number of seconds the ZyXEL Device waits while an incoming
call goes unanswered. Once this duration has expired, the incoming
calls is forwarded to the No Answer Number.
Figure 7 Advanced SIP Settings (part 3)
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P-27XX Series User’s Guide
Chapter 3 Phone Use and Configuration
The following table describes the labels in this screen.
Table 4 SIP Setting
LABEL DESCRIPTION
Fax O ption
G.711 Fax
Passthrough
T.38 Fax
Relay
Session Timer
Enable Select Enable if you want to define how long the Z yXE L Device waits to
Minimum
Expiration
Time
Maximum
Expiration
Time
Dial Plan
Active Select Active to enable the dial plan feature. A dial plan is used by a
Select this if the ZyXEL Device should use G.711 to send fax messages.
The peer devices must also use G.711.
Select this if the ZyXEL Device should send fax messages as UDP
packets through IP networks.
This provides better quality, but it may have inter-oper ability problems.
The peer devices must also use T.38.
receive a session-alive packet for a voice session from the SIP server.
Enter the minimum time the ZyXEL Device waits for a session-alive
packet (90-65536 seconds).
If a session-alive packet is not received during this time, the voice
session is terminated.
Enter the maximum time the ZyXEL Device waits for a session-alive
packet (90-65536 seconds).
If a session-alive packet is not received during this time, the voice
session is terminated.
service provider to define the expected rules and digit patterns for the
telephone numbers it uses.
If your dial plan does not match the service provider’s, you probably will
not be able to connect to their servers.
Dial Plan
Rules
MWI (Message Waiting Indications)
Enter the dial plan rules pattern.
A rules pattern may look something like this:
(*xx|[3469]11|[2-9]xxx|011x)
A dial plan defines the dialing patterns, such as the length and range of
the digits for a telephone number. It also includes country codes, access
codes, area codes, local numbers, long distance numbers or
international call prefixes.
• The collection of rules is in parentheses ().
• Rules are separated by the | (bar) symbol.
• “x” stands for a wildcard and can be any digit from 0 to 9.
• A subset of keys is in a square bracket []. Ranges are allowed.
Without a dial plan, users have to manually enter the whole callee’s
number and wait for the specified dialing interval to time out or press a
terminator key (usually the pound key on the phone k eypad) before the
ZyXEL Device makes the call.
P-27XX Series User’s Guide
19
Chapter 3 Phone Use and Configuration
Table 4 SIP Setting (continued)
LABEL DESCRIPTION
Active Select this if you want to hear a waiting (beeping) dial tone on your
phone when you have at least one voice message. Your SIP service
provider must support this feature.
Expiration
Time
Keep the default value, unless your SIP service provider tells you to
change it. Enter the number of seconds the SIP server should provide
the message waiting service each time the ZyXEL Device subscribes to
the service. Before this time passes, the ZyXEL Device automatically
subscribes again.
Figure 8 Advanced SIP Settings (part 4)
20
The following table describes the labels in this screen.
Table 5 SIP Setting
LABEL DESCRIPTION
DND (Do Not Disturb)
DND Mode Select Enable to activate the Do Not Disturb feature during the time
period specified in the From and To fields.
Select Always to activate the Do Not Disturb feature all the time.
Select Disable to deactivate the Do Not Disturb feature altogether.
From Enter the start hour and minutes for DND mode to be activated when
the Enable option is selected.
To Enter the end hour and minutes for DND mode to be deactivated when
the Enable option is selected.
Codec Setting
P-27XX Series User’s Guide
Table 5 SIP Setting (continued)
LABEL DESCRIPTION
Type This lists the available voice codecs.
Priority Use this section to indicate the codec priority.
Codecs are engaged in order of priority from 1 to 8, with 1 being the
highest on the list. The ZyXEL Device cycles through the codecs until it
finds one that matches the device of the other party in the telephone
conversation. If the ZyXEL Device does not have any codecs in common
with the other device then the call is dropped.
Mode Select a pulse code modulation for the G.723 codec.
Back Click this to return to the previous screen with saving your changes.
Apply Click this to save your chagnes and then return to the previous screen.
Reset Click this to reset the options in this screen to their last saved settings.
3.4 Speed Dial Settings
Chapter 3 Phone Use and Configuration
Click VoIP > Phone Book > Speed Dial to open this screen. This is where you
can store pre-configured telephone numbers as speed dial numbers.
When you press a speed dial number on your phone, the telephone number is
dialed automatically. For example, if you configure speed dial numbe r ‘0’ wi th the
P-27XX Series User’s Guide
21
Chapter 3 Phone Use and Configuration
telephone number for local information, ‘411’, then when you press 0 on your
phone’s keypad and wait 3 seconds, the ZyXEL Device dials 4-1-1.
Figure 9 The Speed Dial Screen
The following table describes the labels in this screen.
Table 6 SIP Setting
LABEL DESCRIPTION
Position This indicates the speed dial number.
Name Enter a name to associate with this speed dial number (such as
“Information” or “Emergency”).
Phone Number Enter a phone number to associate with this speed dial number.
Select Check this to select the speed dial number so it can be removed.
Remove
Selected
Remove All Click this to clear the settings for all speed dial numbers.
Back Click this to return to the previous screen with saving your changes.
Apply Click this to save your changes and then return to the previous screen.
Reset Click this to reset the options in this screen to their defaults.
Click this to clear the settings for the selected speed dial number(s).
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P-27XX Series User’s Guide
CHAPTER 4
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter.
None of the lights turn on when I plug in the ZyXEL Device.
• Make sure that you are using the power adaptor provided with the ZyXEL
Device.
• Check all the hardware connections.
• Make sure the power source is turned on.
• If the problem continues, contact your vendor.
The POWER light is red.
• Unplug the device, and plug it in again.
• If the problem continues, contact your vendor.
I can open the web browser, but I cannot see the Login screen.
• Make sure your web browser meets the requirements identified in section 1.3.
• Check the connection between your computer and the ZyXEL Device. See
section 1.4.
• If the ZyXEL Device is configured to work as a DHCP server for LANs, ensure
that your computer is set up to receive an IP address automatically (consult
your operating system’s help to determine how to do this if you do not know).
• Make sure your computer’s Ethernet adapter is installed and functioning
properly.
• If you changed the IP address, make sure you use the new IP address in the
Address or URL field in the web browser.
• If the problem continues, contact your local vendor.
P-27XX Series User’s Guide
23
Chapter 4 Troubleshooting
My password is not working.
or
I forgot my password for the ZyXEL Device.
• Make sure you enter the password correctly. It is case-sensitive.
• If you changed the password and then forgot it, you can reset the device
pressing down the ZyXEL Device’ s Reset button and holding it for 3 seconds.
The web configurator returns to the Login screen when I try to do something.
By default, the Web Configur ator times ou t after fi ve minutes and y ou must log i n
again.
When I pick up the phone’s receiver, I hear no dial tone.
Makes sure that your telephone and the ZyXEL Device are properly connected.
Test the telephone wire:
1 Connect the wire to a telephone and a regular telephone outlet.
2 If you cannot hear the dial tone, the wire might be broken. Use a different one.
If the problem continues, contact your local vendor.
I cannot make VoIP phone calls.
or
The dial tone beeps or pulses.
• Log in to the ZyXEL Device. On the Status page, consult the VoIP Status
section at the bottom to see if at least one VoIP account is registered. If not,
click Register for the VoIP account(s) in question.
24
• If the problem continues, contact your vendor.
P-27XX Series User’s Guide
4.0.1 Resetting the ZyXEL Device
This changes all the ZyXEL Device’s settings to their original values. You will need
to configure any custom settings again.
Note: Make a note of your custom settings before you reset the ZyXEL Device.
To reset the ZyXEL Device:
1 Press the RESET button until the POWER, PHONE 1, and PHONE 2/Lifeline
lights starts to blink in sequence. (This usually takes ten seconds or less.)
2 Release the RESET button.
4.0.2 REG Status List
REG Status allows you to see your SIP connection’s current status. This can be
useful in diagnosing connection problems or troubleshooting why a call cannot go
through. REG Status information appears in two places: in the Connection Wizard,
after you finish setting up your VoIP connections:
Chapter 4 Troubleshooting
Figure 10 The Connection Wizard
P-27XX Series User’s Guide
25
Chapter 4 Troubleshooting
And in the Web Configurator’s main Status screen under VoIP Status:
Figure 11 The Status Screen
Use the following table to determine your phone’s REG status:
Table 7 REG Status
CODE STATUS
380 Alternative Service response
400 Bad Request response
401 Unauthorized response
402 Payment Required response
403 Forbidden response
404 Not Found response
405 Method Not Allowed response
407 Proxy AuthenticationRequired response
408 Request Timeout response
410 Gone response
411 Length Required response
413 Request Entity Too Large response
414 Request-URI Too Long response
415 Unsupported Media Type response
416 Unsupported URI Scheme response
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P-27XX Series User’s Guide
Table 7 REG Status
CODE STATUS
420 Bad Extension response
421 Extension Required response
422 Session Timer IntervalToo Small response
423 Interval Too Brief response
428 Use Authentication Token response
429 Provide Referror Identity response
480 Temporarily Unavailable response
481 Dialog/Transaction Does Not Exist response
482 Loop Detected response
483 Too Many Hops response
484 Address Incomplete response
485 Ambiguous response
486 Busy Here response
487 Request Terminated response
488 Not Acceptable Here response
489 Bad Event response
491 Request Pending response
493 Request Undecipherable response
501 Not Implemented response
502 Bad Gateway response
503 Service Unavailable response
504 Gateway Timeout response
505 Version Not Supported response
513 Message Too Large response
600 Busy Everywhere response
603 Decline response
604 Does Not Exist Anywhere response
606 Not Acceptable response
Chapter 4 Troubleshooting
P-27XX Series User’s Guide
27
Chapter 4 Troubleshooting
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P-27XX Series User’s Guide
CHAPTER 5
Specifications
Specifications are accurate at the time of writing.
FEATURE SPECIFICATION
Default IP address 192.168.1.1
Default subnet mask 255.255.255.0
Default Admin User Name admin
Default Admin Password 1234
Default User Name user
Default User Password user
Dimensions (mm) 108 (Wide) x 105 (Deep) x 33 (High)
Distance between the wall-
mounting holes on the
device’s back
Screw size for wall-mounting M4 tap screw
Weight 168 g
Ethernet ports Two RJ-45, 10/100Mbps Half / Full Auto-negotiation, Auto-
Phone ports P-2701RL:
77 mm
crossover Ethernet ports
Feeding Voltage On hook: -48V; Minimum Voltage: -20V
Ringing Voltage P-2702R: 40V RMS at 5 REN
Line Ports (P-2701RL Only) One FXO (Foreign eXchange Office) PSTN line port
Operation Temperature 0º C ~ 40º C
Storage Temperature 0º ~ 60º C
Operation Humidity 10% ~ 85% RH
Storage Humidity 10% ~ 90% RH
P-27XX Series User’s Guide
One FXS (Foreign eXchange Station) POTS port.
P-2702R:
Two FXS (Foreign eXchange Station) POTS ports.
Off hook: -24V
P-2701RL: 40V RMS at 3 REN
29
Chapter 5 Specifications
5.1 Features
FEATURE DESCRIPTION
WAN Interface DHCP (Static IP/Dynamic IP)
LAN Interface DHCP (Server/Disable)
Voice Functions SIP version 2 (RFC 3261)
PPPoE (Dynamic IP)
PPTP
DNS SRV (RFC 2782)
SDP (RFC 2327)
SIP INFO (RFC 2976)
STUN (RFC 3489)
RTP (RFC 3550)
RTCP (RFC 3551)
SIP Session Timers (RFC 4028)
Reliability of Provisional Response in SIP (RFC 3262)
Locating SIP Servers(RFC 3263)
An Offer/Answer Model with the Session Description
Protocol(RFC 3264)
SIP-Specific Event Notification (RFC 3265)
SIP UPDATE method (RFC 3311)
SIP REFER method (RFC 3515)
Flexible Dial Plan (RFC3525 section 7.1.14)
Early Media and Ringing Tone Generation (RFC 3960)
Message Waiting Indicator (RFC 3842)
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P-27XX Series User’s Guide
FEATURE DESCRIPTION
Protocol Support TCP / IP
UDP / IP
DNS
ICMP
TELNET
TFTP
FTP
HTTP
NTP
ARP
Dynamic DNS
RIP-1(RFC 1058), RIP-2(RFC1389)
Security IP Filtering
Chapter 5 Specifications
MAC Filtering
URL Filtering
Port Filtering
Port Forwarding
DMZ
MD5 encryption
Supervision and Control Two Tier WEB Interfaces
Telnet
Firmware Upgrade via FTP or TFTP or HTTP
Backup and Restore Configuration
Proprietary Auto-Provision
Traffic Statistics
Reset to Default
Web Access Account Configuration
Time Zone Configuration
NAT SUA (Many to One )
QoS SIP/RTP TOS & DiffServ Marking
P-27XX Series User’s Guide
Port Forwarding
NAT Concurrent 1024 sessions
VLAN Tagging
31
Chapter 5 Specifications
FEATURE DESCRIPTION
Audio Codec ITU-T G.711 (64 Kbps)
ITU-T G.729 AB
ITU-T G.726 (16/24/32/40 kbps)
ITU-T G.723.1 (6.3K/5.3Kbps)
iLBC
Detection and Suppression of Silence (VAD)
Comfort Noise Generation of (Comfort Noise)
Echo Cancellation: G.168/G.165
Volume Adjustment
Dynamic Jitter Buffer (Adaptive)
PLC (Packet Loss Concealment)
DTMF Detection and Generation
DTMF: In-Band and Out-of-Band (PCM, RFC 2833, SIP INFO)
G.711 PCM Fax, Modem Detection and Pass-through
Duration of hook flash is adjustable
Different Country Tone Table
1. Dial Tone
2. Busy Tone
3. Congestion Tone
4. Ring back Tone
5. Call Waiting Tone
6. Howler Tone
LED Indicators LAN
WAN
POWER
PHONE 1
PHONE 2
32
P-27XX Series User’s Guide
5.2 Wall Mounting Instructions
To hang your ZyXEL Device on a wall:
1 Select a position free of obstructions on a sturdy wall.
2 Drill two holes for the screws. Make sure the distance between the centers of the
holes and the size of screws match the specifications (Section on page 29).
Note: Be careful to avoid damaging pipes or cables located inside the wall when
drilling holes for the screws.
3 Do not screw the screws all the way into the wall. Leave a small gap of about 0.5
cm between the heads of the screws and the wall.
4 Make sure the screws are snugly fastened to the wall. They need to hold the
weight of the ZyXEL Device with the connection cables.
5 Align the holes on the back of the ZyXEL Device with the screws on the wall. Hang
the ZyXEL Device on the screws.
Chapter 5 Specifications
P-27XX Series User’s Guide
33
Chapter 5 Specifications
34
P-27XX Series User’s Guide
APPENDIX A
Appendix
Safety Warnings
• Do NOT use this product near water, for example, in a wet basement or near a swimming pool.
• Do NOT expose your device to dampness, dust or corrosive liquids.
• Do NOT store things on the device.
• Do NOT install, use, or service this device during a thunderstorm. There is a remote risk of electric shock from light ning.
• Connect ONLY suitable accessories to the device.
• Do NOT open the device or unit. Opening or removing covers can expose you to dangerous high voltage points or other risks.
ONLY qualified service personn el should service or disassemble this device. Please contact your vendor for further informati on.
• Make sure to connect the cables to the correct ports.
• Place connecting cables carefully so that no one will step on them or stumble over them.
• Always disconnect all cables from this device before servicing or disassembling.
• Use ONLY an appropriate powe r adaptor or cord for your device. Connect it to the right supply voltage (for example, 110V AC in
North America or 230V AC in Europe).
• Do NOT allow anything to rest on the power adaptor or cord and do NOT place the product where anyone can walk on the power
adaptor or cord.
• Do NOT use the device if the power adaptor or cord is damaged as it might cause electrocution.
• If the power adaptor or cord is damaged, remove it from the device and the power source.
• Do NOT attempt to repair the power adaptor or cord. Contact your local vendor to order a new one.
• Do not use the device outside, and make sure all the connections are indoors. There i s a remote risk of electric shock from lightning.
• Do NOT obstruct the device ventilation slots, as insufficient air flow may harm your device.
• Use only No. 26 AWG (American Wire Gauge) or larger telecommunication line cord.
• If you wall mount your device, make sure that no electrical lines, gas or water pipes will be damaged.
This product is recyclable. Dispose of it properly.
Open Software Announcements
End-User License Agreement for “P-27xx Series”
WARNING: ZyXEL Communications Corp. IS WILLING TO LICENSE THE ENCLOSED SOFTWARE TO YOU ONLY UPON THE
CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE AGREEMENT. PLEASE READ THE
TERMS CAREFULLY BEFORE COMPLETING THE INSTALLATION PROCESS AS INSTALLING THE SOFTWARE WILL
INDICATE YOUR ASSENT TO THEM. IF YOU DO NOT AGREE TO THESE TERMS, THEN ZyXEL, INC. IS UNWILLING TO
LICENSE THE SOFTWARE TO YOU, IN WHICH EVENT YOU SHOULD RETURN THE UNINSTALLED SOFTWARE AND
PACKAGING TO THE PLACE FROM WHICH IT WAS ACQUIRED, AND YOUR MONEY WILL BE REFUNDED.
1.Grant of License for Personal Use
ZyXEL Communications Corp. ("ZyXEL") grants you a non-exclusive, non-sublicense, non-transferable license to use the
program with which this license is distributed (the "Software"), including any documentation files accompanying the Software
("Documentation"), for internal business use only, for up to the number of users specified in sales order and invoice. You have the
right to make one backup copy of the Software and Documentation solely for archival, back-up or disaster recovery purposes.
You shall not exceed the scope of the license granted hereunder. Any rights not expressly granted by ZyXEL to you are reserved
by ZyXEL, and all implied licenses are disclaimed.
P-27XX Series User’s Guide
35
Chapter 5Appendix A SpecificationsAppendix
2.Ownership
You have no ownership rights in the Software. Rather, you have a license to use t he Software as long as this License Agreement
remains in full force and effect. Ownership of the Software, Documentation and all intellectual property rights therein shall remain
at all times with ZyXEL. Any other use of the Software by any other entity is strictly forbidden and is a violation of this License
Agreement.
3.Copyright
The Software and Documentation contain material that is protected by United States Copyright Law and trade secret law, and by
international treaty provisions. All rights not granted to you herein are expressly reserved by ZyXEL. You may not remove any
proprietary notice of ZyXEL or any of its licensors from any copy of the Software or Documentation.
4.Restrictions
You may not publish, display, disclose, sell, rent, lease, modify, store, loan, distribute, or create derivative works of the Software,
or any part thereof. You may not assign, sublicense, convey or otherwise transfer, pledge as security or otherwise encumber the
rights and licenses granted hereunder with respect to the Software. Certain components of the Software, and third party open
source programs included with the Software, have been or may be made available by ZyXEL on its Open Source web site (ftp://
opensource.zyxel.com) (collectively the “Open-Sourced Components”) You may modify or replace only these Open-Sourced
Components; provided that you comply with the terms of this License and any applicable licensing terms governing use of the
Open-Sourced Components. ZyXEL is not obligated to provide any main tenance, technical or other su pport for the resultant
modified Software. You may not copy, reverse engineer, decompile, reverse compile, translate, adapt, or disassemble the
Software, or any part thereof, nor shall you attempt to create the source code from the object code for the Software. Except as
and only to the extent expressly permitted in this License, by applicable licensing terms governing use of the Open-Sour ced
Components, or by applicable law, you may not market, co-brand, private label or otherwise permit third parties to link to the
Software, or any part thereof. You may not use the Software, or any part thereof, in the operation of a service bureau or for the
benefit of any other person or entity. You may not cause, assist or permit any third party to do any of the foregoing. Portions of
the Software utilize or include third party software and other copyright material. Acknowledgements, licensing terms and
disclaimers for such material are contained in the online electronic documentation for the Software (ftp://opensource.zyxel.com),
and your use of such material is governed by their respective terms. ZyXEL has provided, as part of the Software package,
access to certain third party software as a convenience. To the extent that the Software contains third party software, ZyXEL has
no express or implied obligation to provide any technical or other support for such software. Please contact the appropriate
software vendor or manufacturer directly for technical support and customer service related to its software and products.
5.Confidentiality
You acknowledge that the Software contains proprietary trade secrets of ZyXEL and you hereby agree to maintain the
confidentiality of the Software using at least as great a degree of care as you use to maintain the confidentiality of your own most
confidential information. You agree to reasonably communicate the terms and conditions of this License Agreement to those
persons employed by you who come into contact with the Software, and to use reasonable best efforts to ensure their compliance
with such terms and conditions, including, without limitation, not knowingly permitting such persons to use any portion of the
Software for the purpose of deriving the source code of the Software.
6.No Warranty
THE SOFTWARE IS PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZyXEL DISCLAIMS ALL
WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ZyXEL DOES NOT WARRANT THAT
THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR
THAT THE SOFTWARE WILL OPERATE ERROR FREE, OR IN AN UNINTERUPTED FASHION, OR THAT ANY DEFECTS OR
ERRORS IN THE SOFTWARE WILL BE CORRECTED, OR THAT THE SOFTWARE IS COMPATIBLE WITH ANY PARTICULAR
PLATFORM. SOME JURISDICTIONS DO NOT ALLOW THE WAIVER OR EXCLUSION OF IMPLIED WARRANTIES SO THEY
MAY NOT APPLY TO YOU. IF THIS EXCLUSION IS HELD TO BE UNENFORCEABLE BY A COURT OF COMPETENT
JURISDICTION, THEN ALL EXPRESS AND IMPLIED WARRANTIES SHALL BE LIMITED IN DURATION TO A PERIOD OF
THIRTY (30) DAYS FROM THE DATE OF PURCHASE OF THE SOFTWARE, AND NO WARRANTIES SHALL APPLY AFTER
THAT PERIOD.
7.Limitation of Liability
IN NO EVENT WILL ZyXEL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES (INCLUDING, WITHOUT LIMITATION, INDIRECT, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES FOR LOSS
OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS INFORMATION) ARISING OUT OF
THE USE OF OR INABILITY TO USE THE PROGRAM, OR FOR ANY CLAIM BY ANY OTHER PARTY, EVEN IF ZyXEL HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ZyXEL's AGGREGATE LIABILITY WITH RESPECT TO ITS
OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE WITH RESPECT TO THE SOFTWARE AND DOCUMENTATION
OR OTHERWISE SHALL BE EQUAL TO THE PURCHASE PRICE, BUT SHALL IN NO EVENT EXCEED THE PRODUCT’S
PRICE. BECAUSE SOME STATES/COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
8.Export Restrictions
THIS LICENSE AGREEMENT IS EXPRESSLY MADE SUBJECT TO ANY APPLICABLE LAWS, REGULATIONS, ORDERS, OR
OTHER RESTRICTIONS ON THE EXPORT OF THE SOFTWARE OR INFORMATION ABOUT SUCH SOFTWARE WHICH MAY
BE IMPOSED FROM TIME TO TIME. YOU SHALL NOT EXPORT THE SOFTWARE, DOCUMENTATION OR INFORMATION
ABOUT THE SOFTWARE AND DOCUMENTATION WITHOUT COMPLYING WITH SUCH LA WS, REGULATIONS, ORDERS, OR
OTHER RESTRICTIONS. YOU AGREE TO INDEMNIFY ZyXEL AGAINST ALL CLAIMS, LOSSES, DAMAGES, LIABILITIES,
COSTS AND EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, TO THE EXTENT SUCH CLAIMS ARISE OUT OF
ANY BREACH OF THIS SECTION 8.
9.Audit Rights
ZyXEL SHALL HAVE THE RIGHT, AT ITS OWN EXPENSE, UPON REASONABLE PRIOR NOTICE, TO PERIODICALLY
INSPECT AND AUDIT YOUR RECORDS TO ENSURE YOUR COMPLIANCE WITH THE TERMS AND CONDITIONS OF THIS
LICENSE AGREEMENT.
10.Termination
This License Agreement is effective until it is terminated. You may terminate this License Agreement at any time by destroying or
returning to ZyXEL all copies of the Software and Documentation in your possession or under your control. ZyXEL may terminate
this License Agreement for any reason, including, but not limited to, if ZyXEL finds that you have violated any of the terms of this
License Agreement. Upon notification of termination, you agree to destroy or return to ZyXEL all copies of the Software and
Documentation and to certify in writing that all known copies, including backup copies, have been destroyed. All provisions
36
P-27XX Series User’s Guide
relating to confidentiality, proprietary rights, and non-disclosure shall survive the termination of this Software License Agreement.
12.General
This License Agreement shall be construed, interpreted and governed by the laws of Republic of China without regard to conflicts
of laws provisions thereof. The exclusive forum for any disputes arising out of or relating to this License Agreement shall be an
appropriate court or Commercial Arbitration Association sitting in ROC, Taiwan. This License Agreement shall constitute the
entire Agreement between the parties hereto. This License Agreement, the rights granted hereunder, the Software and
Documentation shall not be assigned by you without the prior written consent of ZyXEL. Any waiver or modification of this
License Agreement shall only be effective if it is in writing and signed by both parties hereto. If any part of this License
Agreement is found invalid or unenforceable by a court of competent jurisdiction, the remainder of this License Agreement shall
be interpreted so as to reasonably effect the intention of the parties.
Legal Information
Certifications
Federal Communications Commission (FCC) Interference Statement
The device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operations.
This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device
generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation.
If this device does cause harmful interference to radio/television reception, which can be determined by turning the device off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
1 Reorient or relocate the receiving antenna.
2 Increase the separation between the equipment and the receiver.
3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4 Consult the dealer or an experienced radio/TV technician for help.
Chapter 5Appendix A SpecificationsAppendix
Notices
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to
operate the equipment. This Class B digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe B
est conforme à la norme NMB-003 du Canada.
Viewing Certifications
1 Go to http://www.zyxel.com.
2 Select your product on the ZyXEL home page to go to that product's page.
3 Select the certification you wish to view from this page.
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or workmanship for a
period of up to two years from the date of purchase. During the warranty period, and upon proof of purchase, should the pro duct
have indications of failure due to faulty workmanship and/or materials, ZyXEL will, at its discretion, repair or replace the defective
products or components without charge for either parts or labor, and to whatever extent it shall deem necessary to restore the
product or components to proper operating condition. Any replacement will consist of a new or re-manufactu red func tionally
equivalent product of equal or higher value, and will be solely at the discretion of ZyXEL. This warranty shall not apply if the
product has been modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty is in lieu of all
other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular use or purpose.
ZyXEL shall in no event be held liable for indirect or consequential damages of any kind to the purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center for your Return Material Authorization number (RMA).
Products must be returned Postage Prepaid. It is recommended that the unit be insured when shipped. Any returned products
without proof of purchase or those with an out-dated warranty will be repaired or replaced (at the discretion of ZyXEL) and the
customer will be billed for parts and labor. All repaired or replaced products will be shipped by ZyXEL to the corresponding return
address, Postage Paid. This warranty gives you specific legal rights, and you may also have other rights that vary from country to
country.
Registration
Register your product online to receive e-mail notices of firmware upgrades and information at www.zyxel.com for global
products, or at www.us.zyxel.com for North American products.
P-27XX Series User’s Guide
37
Chapter 5Appendix A SpecificationsAppendix
Related Documentation
Please go to http://www.zyxel.com for product news, firmware, documentation, and other support materials.
Copyright
Copyright © 2009 by ZyXEL Communications Corporation.
The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system,
translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
photocopying, manual, or otherwise, without the prior written permission of ZyXEL Communications Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or software described herein. Neither
does it convey any license under its patent rights nor the patent rights of others. ZyXEL further reserves the right to make
changes in any products described herein without notice. This publication is subject to change without notice.
Trademarks
ZyNOS (ZyXEL Network Operating System) is a registered trademark of ZyXEL Communications, Inc. Other trademarks
mentioned in this publication are used for identification purposes only and may be properties of their respective owners.
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P-27XX Series User’s Guide
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