The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a
retrieval system, translated into any language, or transmitted in any form or by any means, electronic,
mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written
permission of ZyXEL Communications Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or software
described herein. Neither does it convey any license under its patent rights nor the patent rights of others.
ZyXEL further reserves the right to make changes in any products described herein without notice.
This publication is subject to change without notice.
Trademarks
Trademarks mentioned in this publication are used for identification purposes only and may be properties of
their respective owners.
ii Copyright
ZyWALL 10~100 Series Internet Security Gateway
Federal Communications Commission (FCC)
Interference Statement
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired
operations.
This equipment has been tested and found to comply with the limits for a CLASS B digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications.
If this equipment does cause harmful interference to radio/television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Notice 1
Changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
Certifications
Refer to the product page at www.zyxel.com.
FCC iii
ZyWALL 10~100 Series Internet Security Gateway
Information for Canadian Users
The Industry Canada label identifies certified equipment. This certification means that the equipment meets
certain telecommunications network protective, operation, and safety requirements. The Industry Canada
does not guarantee that the equipment will operate to a user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of
the local telecommunications company. The equipment must also be installed using an acceptable method of
connection. In some cases, the company's inside wiring associated with a single line individual service may
be extended by means of a certified connector assembly. The customer should be aware that the compliance
with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by
the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may
give the telecommunications company cause to request the user to disconnect the equipment.
For their own protection, users should ensure that the electrical ground connections of the power utility,
telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
Caution
Users should not attempt to make such connections themselves, but should contact the appropriate electrical
inspection authority, or electrician, as appropriate.
Note
This digital apparatus does not exceed the class A limits for radio noise emissions from digital apparatus set
out in the radio interference regulations of Industry Canada.
iv Information for Canadian Users
ZyWALL 10~100 Series Internet Security Gateway
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or
workmanship for a period of up to two years from the date of purchase. During the warranty period, and upon
proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials,
ZyXEL will, at its discretion, repair or replace the defective products or components without charge for
either parts or labor, and to whatever extent it shall deem necessary to restore the product or components to
proper operating condition. Any replacement will consist of a new or re-manufactured functionally
equivalent product of equal value, and will be solely at the discretion of ZyXEL. This warranty shall not
apply if the product is modified, misused, tampered with, damaged by an act of God, or subjected to
abnormal working conditions.
NOTE
Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This
warranty is in lieu of all other warranties, express or implied, including any implied warranty of
merchantability or fitness for a particular use or purpose. ZyXEL shall in no event be held liable for indirect
or consequential damages of any kind of character to the purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center for your Return Material
Authorization number (RMA). Products must be returned Postage Prepaid. It is recommended that the unit be
insured when shipped. Any returned products without proof of purchase or those with an out-dated warranty
will be repaired or replaced (at the discretion of ZyXEL) and the customer will be billed for parts and labor.
All repaired or replaced products will be shipped by ZyXEL to the corresponding return address, Postage
Paid. This warranty gives you specific legal rights, and you may also have other rights that vary from country
to country.
Online Registration
Register online registration at www.zyxel.com for free future product updates and information.
Warranty v
ZyWALL 10~100 Series Internet Security Gateway
Customer Support
When you contact your customer support representative please have the following information ready:
Please have the following information ready when you contact customer support.
• Product model and serial number.
• Information in Menu 24.2.1 – System Information.
• Warranty Information.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.
Customer Support ......................................................................................................................................vi
List of Figures ...........................................................................................................................................xvi
List of Tables ............................................................................................................................................xxv
Overview ........................................................................................................................................................... I
Chapter 1 Getting to Know Your ZyWALL .......................................................................................... 1-1
1.1The ZyWALL 10/10W/50/100 Internet Security Gateway........................................................ 1-1
Advanced Applications ................................................................................................................................. III
12.6Trigger Port Forwarding..................................................................................................... 12-24
Firewall and Content Filters ........................................................................................................................ IV
30.2Using SA Monitor ................................................................................................................30-1
Table of Contents xiii
ZyWALL 10~100 Series Internet Security Gateway
Troubleshooting .............................................................................................................................................. X
31.1Problems Starting Up the ZyWALL .......................................................................................... 1
31.2Problems with the LAN Interface .............................................................................................. 2
31.3Problems with the DMZ Interface..............................................................................................2
31.4Problems with the WAN Interface............................................................................................. 3
31.5Problems with Internet Access...................................................................................................3
31.6Problems with the Password ......................................................................................................4
31.7Problems with Remote Management ......................................................................................... 4
General Appendices.......................................................................................................................................XI
Appendix A Setting up Your Computer’s IP Address............................................................................... 1
Appendix B Triangle Route ......................................................................................................................12
Appendix C The Big Picture..................................................................................................................... 15
Appendix D Wireless LAN and IEEE 802.11 .......................................................................................... 16
Appendix E Wireless LAN With IEEE 802.1x ........................................................................................20
Appendix F PPPoE.................................................................................................................................... 23
Appendix G PPTP ..................................................................................................................................... 25
Appendix H Hardware Specifications ..................................................................................................... 28
Appendix I Universal Plug and Play........................................................................................................ 33
Appendix J IP Subnetting ......................................................................................................................... 42
Appendix K Safety Warnings and Instructions ...................................................................................... 50
Appendix L Removing and Installing a ZyWALL 100 Fuse .................................................................. 51
Command and Log Appendices .................................................................................................................. XII
Appendix M Command Interpreter.........................................................................................................55
Appendix N Firewall Commands............................................................................................................. 56
Appendix O NetBIOS Filter Commands................................................................................................. 63
Appendix P Boot Commands.................................................................................................................... 67
Appendix R Brute-Force Password Guessing Protection.......................................................................87
Index............................................................................................................................................................ XIII
Index ............................................................................................................................................................A
Table of Contents xv
ZyWALL 10~100 Series Internet Security Gateway
List of Figures
Figure 1-1 Secure Internet Access via Cable, DSL or Wireless Modem.........................................................1-8
Figure 7-6 Local User Database..................................................................................................................... 7-9
Figure 7-7 WLAN MAC Address Filter........................................................................................................7-11
Figure 8-1 Menu 5: DMZ Setup.................................................................................................................... 8-1
Figure 8-2 Menu 5.1: DMZ Port Filter Setup ................................................................................................ 8-2
Figure 8-3 Menu 5: TCP/IP Setup.................................................................................................................. 8-2
Figure 8-4 Menu 5.2: TCP/IP Setup............................................................................................................... 8-3
Figure 8-5 Menu 5.2.1: IP Alias Setup........................................................................................................... 8-4
Figure 9-1 Menu 4: Internet Access Setup (Ethernet).................................................................................... 9-1
List of Figures xvii
ZyWALL 10~100 Series Internet Security Gateway
Figure 9-2 Internet Access Setup (PPTP) .......................................................................................................9-3
Figure 9-3 Internet Access Setup (PPPoE) .....................................................................................................9-4
Figure 10-1 Menu 11 Remote Node Setup ...................................................................................................10-1
Figure 10-2 Menu 11.1: Remote Node Profile for Ethernet Encapsulation ..................................................10-2
Figure 10-3 Menu 11.1: Remote Node Profile for PPPoE Encapsulation ....................................................10-4
Figure 10-4 Menu 11.1: Remote Node Profile for PPTP Encapsulation.......................................................10-6
Figure 10-5 Menu 11.3: Remote Node Network Layer Options for Ethernet Encapsulation .......................10-7
Figure 10-6 Menu 11.3: Remote Node Network Layer Options for PPTP Encapsulation............................10-9
Figure 10-7 Menu 11.5: Remote Node Filter (Ethernet Encapsulation) .....................................................10-11
Figure 10-8 Menu 11.5: Remote Node Filter (PPPoE or PPTP Encapsulation) .........................................10-12
Figure 10-9 Traffic Redirect WAN Setup ...................................................................................................10-12
Figure 10-10 Traffic Redirect LAN Setup ..................................................................................................10-13
Figure 10-11 Menu 11.1: Remote Node Profile..........................................................................................10-13
Figure 10-12 Menu 11.6: Traffic Redirect Setup ........................................................................................10-14
Figure 11-1 Example of Static Routing Topology ........................................................................................11-1
Figure 11-2 Menu 12: IP Static Route Setup (ZyWALL 10W)..................................................................... 11-2
Figure 11-3 Menu 12. 1: Edit IP Static Route............................................................................................... 11-3
Figure 12-1 How NAT Works.......................................................................................................................12-3
Figure 12-2 NAT Application With IP Alias .................................................................................................12-4
Figure 12-3 Menu 4: Applying NAT for Internet Access..............................................................................12-7
Figure 12-4 Menu 11.3: Applying NAT to the Remote Node .......................................................................12-8
Figure 12-5 Menu 15: NAT Setup ................................................................................................................12-9
Figure 12-6 Menu 15.1: Address Mapping Sets ...........................................................................................12-9
Figure 12-7 Menu 15.1.255: SUA Address Mapping Rules .......................................................................12-10
Figure 12-8 Menu 15.1.1: First Set............................................................................................................. 12-11
Figure 12-9 Menu 15.1.1.1: Editing/Configuring an Individual Rule in a Set............................................12-13
Figure 12-10 Menu 15.2: NAT Server Setup .............................................................................................. 12-16
xviii List of Figures
ZyWALL 10~100 Series Internet Security Gateway
Figure 12-11 Multiple Servers Behind NAT Example ............................................................................... 12-16
Figure 12-12 NAT Example 1 .................................................................................................................... 12-17
Figure 12-13 Menu 4: Internet Access & NAT Example ........................................................................... 12-17
Figure 12-14 NAT Example 2 .................................................................................................................... 12-18
Figure 12-15 Menu 15.2: Specifying an Inside Server............................................................................... 12-19
Figure 12-16 NAT Example 3 .................................................................................................................... 12-20
Figure 12-17 Example 3: Menu 11.3.......................................................................................................... 12-21
Figure 12-18 Example 3: Menu 15.1.1.1 ................................................................................................... 12-21
Figure 12-19 Example 3: Final Menu 15.1.1 ............................................................................................. 12-22
Figure 12-20 Example 3: Menu 15.2 ......................................................................................................... 12-22
Figure 12-21 NAT Example 4 .................................................................................................................... 12-23
Figure 12-22 Example 4: Menu 15.1.1.1: Address Mapping Rule............................................................. 12-24
Figure 12-23 Example 4: Menu 15.1.1: Address Mapping Rules .............................................................. 12-24
Figure 12-24 Trigger Port Forwarding Process: Example.......................................................................... 12-25
Figure 12-25 Menu 15.3—Trigger Port Setup ........................................................................................... 12-26
Figure 13-3 SYN Flood................................................................................................................................ 13-5
Figure 29-6 Menu 27.1: IPSec Summary..................................................................................................... 29-8
Figure 29-7 Menu 27.1.1: IPSec Setup ...................................................................................................... 29-12
Figure 29-8 Two Phases to Set Up the IPSec SA....................................................................................... 29-17
Figure 29-9 Menu 27.1.1.1: IKE Setup...................................................................................................... 29-19
List of Figures xxiii
ZyWALL 10~100 Series Internet Security Gateway
Figure 29-10 Menu 27.1.1.2: Manual Setup ...............................................................................................29-22
Figure 30-1 Menu 27.2: SA Monitor ............................................................................................................30-1
xxiv List of Figures
ZyWALL 10~100 Series Internet Security Gateway
List of Tables
Table 1-1 Model Specific Features................................................................................................................. 1-1
Table 2-1 LED Descriptions........................................................................................................................... 2-2
Table 2-2 LAN Port Connections With an Uplink Button ............................................................................. 2-7
Table 3-1 Main Menu Commands.................................................................................................................. 3-2
Table 3-2 Main Menu Summary .................................................................................................................... 3-3
Table 4-1 General Setup Menu Field ............................................................................................................. 4-2
Table 4-2 Configure Dynamic DNS Menu Fields.......................................................................................... 4-3
Table 5-1 MAC Address Cloning in WAN Setup........................................................................................... 5-2
Table 5-2 Menu 2: Dial Backup Setup ........................................................................................................... 5-3
Table 5-3 Advanced WAN Port Setup: AT Commands Fields ....................................................................... 5-5
Table 5-4 Advanced WAN Port Setup: Call Control Parameters ................................................................... 5-6
Table 5-5 Fields in Menu 11.1 Remote Node Profile (Backup ISP) .............................................................. 5-7
Table 5-6 Remote Node Network Layer Options Menu Fields.....................................................................5-11
Table 5-7 Remote Node Script Menu Fields ................................................................................................ 5-14
Table 6-1 Example Of Network Properties For LAN Servers With Fixed IP Addresses ............................... 6-3
Table 6-2 Private IP Address Ranges ............................................................................................................. 6-4
Table 6-3 DHCP Ethernet Setup Menu Fields................................................................................................ 6-7
Table 6-4 LAN TCP/IP Setup Menu Fields.................................................................................................... 6-7
Table 6-5 IP Alias Setup Menu Fields............................................................................................................ 6-9
Table 6-6 Wireless LAN Setup Menu Fields................................................................................................ 6-12
Table 7-4 Local User Database .................................................................................................................... 7-10
Table 7-5 WLAN MAC Address Filter .........................................................................................................7-11
List of Tables xxv
ZyWALL 10~100 Series Internet Security Gateway
Table 9-1 Menu 4: Internet Access Setup Menu Fields ..................................................................................9-1
Table 9-2 New Fields in Menu 4 (PPTP) Screen ............................................................................................9-3
Table 9-3 New Fields in Menu 4 (PPPoE) screen...........................................................................................9-5
Table 10-1 Fields in Menu 11.1 ....................................................................................................................10-2
Table 10-2 Fields in Menu 11.1 (PPPoE Encapsulation Specific)................................................................10-5
Table 10-3 Fields in Menu 11.1 (PPTP Encapsulation) ................................................................................ 10-6
Table 10-4 Remote Node Network Layer Options Menu Fields...................................................................10-7
Table 10-5 Remote Node Network Layer Options Menu Fields...................................................................10-9
Table 26-1 IP Routing Policy Setup..............................................................................................................26-3
Table 26-2 IP Routing Policy........................................................................................................................26-4
Table 27-1Schedule Set Setup Fields............................................................................................................27-2
Table 28-1 VPN and NAT.............................................................................................................................28-6
Table 29-1 AH and ESP................................................................................................................................29-3
Table 29-2 Local Fields ................................................................................................................................29-4
Congratulations on your purchase of the ZyWALL 10, 10W, 50 or 100 Internet Security Gateway.
About This User's Manual
This manual is designed to guide you through the configuration of your ZyWALL for its various
applications. Primarily SMT menus are shown, but web configurator screens are shown for features that do
not have SMT menus or the recommendation is to configure via web configurator.
This manual may refer to the ZyWALL 10/10W/50/100 Internet Security Gateway as the ZyWALL.
This manual covers the ZyWALL 10, 10W, 50 and 100 models. Supported features and the details of the
features, vary from model to model. Not every feature applies to every model; refer to the Model Comparison Chart in chapter 1 to see what features are specific to your ZyWALL model.
Related Documentation
Support Disk
Refer to the included CD for support documents.
Read Me First
The Read Me First is designed to help you get up and running right away. It contains a detailed
easy-to-follow connection diagram, default settings, handy checklists and information on setting up
your network and configuring for Internet access.
Web Configurator Online Help
Embedded web help for descriptions of individual screens and supplementary information.
Packing List Card
The Packing List Card lists all items that should have come in the package.
Certifications
Refer to the product page at www.zyxel.com
ZyXEL Glossary and Web Site
Please refer to www.zyxel.com
documentation.
for an online glossary of networking terms and additional support
for information on product certifications.
Syntax Conventions
• “Enter” means for you to type one or more characters and press the carriage return. “Select” or
“Choose” means for you to use one of the predefined choices.
• The SMT menu titles and labels are in Bold Times New Roman font.
• The choices of a menu item are in Bold Arial font.
• A single keystroke is in Arial font and enclosed in square brackets, for instance, [ENTER] means the
Enter, or carriage return, key; [ESC] means the escape key and [SPACE BAR] means the space bar.
[UP] and [DOWN] are the up and down arrow keys.
xxx Preface
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