Zultys WIP2 User Manual

WIP2

User’s Manual

Manual Part Number 90-18800

Zultys Technologies

771 Vaqueros Avenue Sunnyvale CA 94085-5327 USA

+1-408-328-0450

http://www.zultys.com

Notice

The information contained in this document is subject to change without notice.

Zultys Technologies makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Zultys Technologies shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

Zultys Technologies assumes no responsibility for the use or reliability of interconnected equipment that is not furnished by Zultys Technologies.

This document contains proprietary information which is protected by copyright. The contents of this manual and the associated software are the property of Zultys Technologies, and all rights are reserved. No part of this document may be photocopied, reproduced, stored in any computer format, translated to another language, or publicly displayed without the prior written consent of Zultys Technologies.

The information contained herein has been prepared by Zultys Technologies solely for use by Zultys’s employees, agents, and customers. Dissemination or use of the information or concepts contained herein to or by other parties is prohibited without prior written consent from Zultys Te c h n o l o g i e s .

Zultys, the Zultys logo, the Zultys mark, and Zultys product names are trademarks of Zultys Technologies and may be registered trademarks in certain countries. All other names may be trademarks or registered trademarks of their respective owners.

Revision History

Release Release Date

1.0.0 12 January 2006

Contents

Chapter 1 Introduction 1

1.1 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1.1 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1.2 Installation and Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1.3 What this Manual Includes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1.4 What this Manual Does Not Include . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.2 Phone Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.2.1 Feature Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.2.2 Display Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.2.3 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.2.4 USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.2.5 Cradle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.3 Documentation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.3.1 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.3.2 Nomenclature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.3.3 Special Paragraph Styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.4 Forms of Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.5 Colophon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.6 Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 2 Receiving the Phone 7

2.1 Initial Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.2 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.2.1 Unpacking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.2.2 Verify Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.2.3 Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.3 In Case of Damage or Malfunction. . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.4 Returning Items for Repair or Replacement . . . . . . . . . . . . . . . . . . 9

2.4.1 Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.4.2 Describing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.4.3 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.4.4 Packing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.4.5 Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

WIP2 User’s Manual

2.4.6 Correspondence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 3 Installation 11

3.1 Preparing the Phone for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3.1.1 Connecting the Cradle to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3.1.2 Inserting Battery into Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3.1.3 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.1.4 Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.2 Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.2.1 Turning the Phone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.2.2 Power on Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3.2.3 Startup panels and Startup tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3.2.4 Running a Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.2.5 Communicating with the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3.2.6 Satisfactory Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Chapter 4 Provisioning the Phone 21

4.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4.2 Provisioning Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4.2.1 Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4.2.2 Web Interface Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.3 Boot Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.3.1 Boot Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.3.2 Boot Process Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4.4 Updating Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4.4.1 Performing an Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4.4.2 Update Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4.4.3 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4.5 Provision Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4.5.1 Wi-Fi Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4.5.2 IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4.5.3 SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4.5.4 Codec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Chapter 5 Interacting with the Phone 35

Contents

5.1 Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5.2 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5.2.1 Display Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5.2.2 Display Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

5.2.3 Adjusting the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

5.2.4 Event Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

5.3 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

5.3.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

5.3.2 Key Click Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

5.3.3 Dial Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

5.3.4 Programming the Right Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

5.3.5 Alphanumeric Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

5.4 Handset, Headset, and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

5.4.1 Listening Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

5.4.2 Device Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

5.4.3 Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

5.5 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

5.5.1 Accessing the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

5.5.2 Navigating Through the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

5.5.3 Protected Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

5.5.4 Exiting the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

5.5.5 Using the Menu and Receiving a Call . . . . . . . . . . . . . . . . . . . . . . . . . 48

5.5.6 Saving the Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

5.6 Storing Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5.6.1 Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5.6.2 Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5.7 Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

5.8 Restoring Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

5.9 Data Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Chapter 6 Using the Phone 53

6.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

6.2 Dialling and Sending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

6.2.1 The Call Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

6.2.2 The Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

6.2.3 The Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

6.2.4 Dialling an Invalid Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

6.2.5 Making a Call Without a SIP Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . 56

iii

WIP2 User’s Manual

6.3 Call Proceeding and Call Answered . . . . . . . . . . . . . . . . . . . . . . . 57

6.3.1 Display Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

6.3.2 Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

6.3.3 Call Answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

6.4 Receiving a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

6.4.1 Call Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

6.4.2 Rejecting or Not Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

6.4.3 Answering the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6.5 During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6.5.1 Keyboard Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6.5.2 Displaying Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

6.5.3 Phone Status During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

6.5.4 Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.5.5 Call Handling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.6 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

6.6.1 You End the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

6.6.2 Other Party Ends the Call (Call Disconnect setting) . . . . . . . . . . . . . . 64

6.7 Page Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Chapter 7 Calling Features 67

7.1 Suspending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

7.1.1 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

7.1.2 Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

7.2 Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

7.2.1 Creating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

7.2.2 Display Contents During a Conference Call . . . . . . . . . . . . . . . . . . . . 71

7.2.3 Suspending and Resuming Conference Calls . . . . . . . . . . . . . . . . . . . 72

7.2.4 Muting a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

7.2.5 Terminating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

7.3 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

7.4 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

7.4.1 Call Forwarding Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

7.4.2 Call Forwarding Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

7.5 Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

7.5.1 Encryption Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

7.5.2 Individual Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

7.5.3 Encrypted Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

7.5.4 Encrypted Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Contents

7.6 Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

7.6.1 Voice Messages (Stutter tone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

7.6.2 Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Chapter 8 Menu Operations 81

8.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

8.2 Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

8.3 Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

8.3.1 Add New Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

8.3.2 Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

8.3.3 Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

8.3.4 Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

8.4 Text Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

8.4.1 Composing and Sending a New Text Message . . . . . . . . . . . . . . . . . . 86

8.4.2 View Inbox Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

8.4.3 Viewing the Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

8.4.4 Replying to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

8.4.5 Resending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

8.4.6 Removing Messages from the Text Message Box . . . . . . . . . . . . . . . 88

8.4.7 Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

8.5 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

8.5.1 Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

8.5.2 Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

8.5.3 Manufacture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

8.6 User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

8.6.1 LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

8.6.2 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

8.6.3 Right Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

8.6.4 Greeting Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

8.6.5 Clear Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

8.6.6 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

8.6.7 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

8.6.8 Timeouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

8.6.9 Regional Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

8.6.10 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

8.7 Pswd Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

8.7.1 Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

8.7.2 WI-Fi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

8.7.3 IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

WIP2 User’s Manual

8.7.4 SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

8.7.5 Names & Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

8.7.6 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

8.8 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

8.8.1 PER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

8.8.2 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

8.8.3 Audio Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Chapter 9 Configuration Files 131

9.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

9.2 Configuration File Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

9.2.1 Common Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

9.2.2 Specific Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

9.3 Configuration File Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

9.3.1 File Sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

9.3.2 Parameter Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

9.4 Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

9.4.1 Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

9.4.2 SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

9.4.3 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

9.4.4 Hardware Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

9.4.5 Audio Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

9.4.6 Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Chapter 10 Web Interface Configuration Utility 151

10.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

10.1.1 Accessing the Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . 151

10.1.2 Interface Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

10.2Home panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

10.3Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

10.3.1 Add Entry panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

10.3.2 Edit panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

10.3.3 Delete panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

10.4 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

10.4.1 Times Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

10.4.2 Communications Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Contents

10.4.3 Manufacture Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

10.4.4 Logs Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

10.5User Settings Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

10.5.1 General Info panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

10.5.2 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

10.5.3 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

10.5.4 Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

10.5.5 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

10.6Protected Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

10.6.1 Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

10.6.2 IP Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

10.6.3 SIP Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

10.6.4 Names and Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

10.6.5 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

10.6.6 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Appendix A Menu Structure 173

Appendix B Acronyms 177

Index 179

vii

WIP2 User’s Manual

viii

Chapter 1

Introduction

1.1 Scope

1.1.1 Audience

This manual is intended for networking engineers and network administrators who need to install, maintain, support, and use the WIP2 phone. The manual can also be used by engineers that want to make a phone system compatible with the phone. The manual assumes you are familiar with networking and telephony principles and practices.

If you use WIP2 phones with the MX250 or the MX30, you should read this manual in conjunction with the MX Administrator User’s Manual. phone interact with the enterprise media exchange.

This manual can be used by a user who wants to understand in detail how features and functions of the phone operate. End users who do not need the depth of information contained in this manual (which is about 200 pages) should refer to the WIP2 User ’s Guide. One guide is shipped with each phone.

All Zultys manuals can be downloaded from the Zultys Technologies website at:

http://www.zultys.com

That manual describes how certain features of the

1.1.2 Installation and Use

Unpack the phone and verify the contents as described in section 2.2 on page 7. Install the product as described in Chapter 3, starting on page 11.

1.1.3 What this Manual Includes

This manual provides detailed information and instructions on the complete installation and operation of the WIP2 phone.

1. The MX250 and MX30 are Enterprise Media Exchanges. They are manufactured by Zultys and provide the communications needs of an enterprise by integrating voice, data, video, and fax.

WIP2 User’s Manual

1.1.4 What this Manual Does Not Include

This manual does not provide technology details, pricing, names of sales representatives, or names of distribution channels. Access the Zultys web site for this information:

http://www.Zultys.com

1.2 Phone Description

The WIP2 is a SIP based IP phone that provides two call appearances and interacts with network servers through a wireless access point. Figure 1-1 displays the front side of the phone. The handset speaker, keypad, and microphone are located on this side of the phone.

Figure 1-1 Top View of WIP 2

Figure 1-2 displays the rear side of the phone while placed in the charging cradle. The external speaker is located at the top of the rear side. The rear panel can be removed to place the battery in the phone. The connector in the middle of the cradle receives power from an ac adapter

1.2.1 Feature Set

Key features of the WIP2 phone include:

• two virtual lines support two simultaneous calls

1. Introduction

Figure 1-2 Rear view of WIP2 phone and cradle

• handset and speaker modes

• acoustic echo cancellation in speaker mode provides high quality speaker phone

• supports all commonly used PBX functions when used in conjunction with an appropriate call

control system

• receives power from removable battery or ac adapter

• speech encryption ensures that your calls can be kept secure

• easy to create conferences with three people, including those who call you

• 18 buttons provide significant ease of use

• 5 line easy to read display that supports proportionally spaced font

• uses standard SIP messages to interface to a variety of call managers from various

manufacturers

• dial by number or SIP address

• hot key dialling

• critical operational parameters are protected by password

• 100 memory phone book plus 64 location memory for last numbers received or dialled

• based on highly stable Linux operating system

WIP2 User’s Manual

1.2.2 Display Description

The display is a graphical LCD, 96 dots by 65 dots. It is used mostly to display five rows of characters. The display utilizes a proportional font, therefore the number of characters on each row varies. Typically, each row displays about 16 characters. Section 5.2 on page 35 describes LCD modes and methods of adjusting the display appearance.

1.2.3 Speakers

The WIP2 phone provides a handset speaker and an external speaker. The handset speaker, located at the top end of the phone’s front side, is used by placing it next to your ear as you speak into the microphone at the bottom of the phone. The external speaker, located on the rear side of the phone, allows multiple people to participate in phone conversations.

1.2.4 USB Port

The USB port, located at the bottom of the phone, connects the WIP2 to either a computer for downloading software updates, or a headset that accommodates hands free mobile use.

1.2.5 Cradle

The charging cradle, shown in figure 1-3, connects to an power source through an ac adapter and provides dc power for operating the phone and recharging the battery.

Figure 1-3 WIP2 Cradle

1.3 Documentation Overview

1.3.1 Organization

This user’s manual describes:

• how to install the WIP2 phone

• how to provision the phone for use within the network

• how to make and receive calls

• how to access the features of the phone

• how to customize the phone to suit your preferences

• what to do when you are convinced there is a problem

1.3.2 Nomenclature

1.3.2.1 Acronyms

This manual often uses acronyms specific to the industry of telecommunications and data communications. Because the sections (and, to a certain extent, the subsections) can be read in any sequence, acronyms are not defined in the text. For a complete list of acronyms used in this manual, see Appendix B, starting on page 177.

1.3.2.2 Jargon

This manual often uses technical terms specific to the industry of telecommunications and data communications. Very specialized terms are sparsely used, and their meanings are clearly explained where they are used.

1. Introduction

1.3.3 Special Paragraph Styles

The following are the notices that are used to attract special attention to certain items. They set text off from the main body of the manual. These notices also appear in other languages where required by certain regulatory bodies:

Important This notice contains special information that should not be ignored.

Caution This notice calls attention to a condition or procedure which, if not observed, could

result in damage to the phone or the loss of data.

Warning This notice indicates that if a specific procedure or practice is not correctly

followed, permanent damage to the phone and personal injury may result.

Danger This notice warns you of imminent hazard to yourself and others if proper

procedures are not followed.

1.4 Forms of Documentation

This manual is updated with each major release of the software. The manual describes the features in that release of the software.

WIP2 User’s Manual

Between major releases of software, Zultys may issue one or more minor releases of software. These minor releases may have more capabilities than the current formal release. The features in that software may or may not be described in this manual.

This manual is available only in PDF format. You can download the PDF file from the Zultys web site at:

http://www.zultys.com

You can obtain old versions of the manual that may describe the software that you have or the latest manual that describes all the latest features of the product. You can identify the version of the manual from the title page, opposite the table of contents (page 2 of the PDF file).

When you use the PDF file, you can click on any reference in the text. This powerful feature allows you to follow the references in the text very easily. Using Acrobat, you can then return to the page you were previously reading. This is a huge benefit to you if you want to study a small area of the product.

1.5 Colophon

This document was produced on personal computers using Adobe’s FrameMaker for Windows. The headings are set in Swiss 721, Bitstream’s version of the Helvetica™ typeface; the copy is set in Zapf Calligraphic, Bitstream’s version of the Palatino™ typeface; notices are set in Swiss 721 or News Gothic, Bitstream’s version of the Kingsley-ATF Type Corporation typeface. The drawings were produced using Adobe Photoshop, Adobe Illustrator, and Microsoft Visio.

1.6 Documentation Feedback

Zultys appreciates any constructive feedback on all our documentation. If you have comments or error reports on any Zultys documentation, please submit your feedback to:

Technical Publications Department Zultys Technologies 771 Vaqueros Avenue Sunnyvale, California 94085 USA

techpubs@Zultys.com

Receiving the Phone

2.1 Initial Inspection

When the your WIP2 phone shipment arrives, inspect the shipping boxes for external damages and record any discrepancies. Save the boxes and packing material in case you need to ship the phone to another facility. Always retain the packing materials if you suspect that the shipment is damaged — the carrier may need to inspect them.

Warning Do not attempt to use the WIP2 phone or its accessories if it or they appear

damaged. Immediately report the damage your Zultys reseller.

Chapter 2

2.2 Package Contents

2.2.1 Unpacking the Phone

If the phone box has not been damaged in transit, unpack it carefully. Ensure that you do not discard any accessories that may be packaged in the same box as the phone.

2.2.2 Verify Contents

Upon delivery of your phone, inspect the packing list and confirm that all items listed on that note were received. Compare the packing slip with your purchase order.

Ensure that the following accessories are present in the shipment:

• phone body

• ac adapter for your country

• charging cradle

• User’s Guide

Ensure that there are no discrepancies and then install the phone as described in Chapter 3, starting on page 11.

WIP2 User’s Manual

Important If you suspect that there are discrepancies or that the equipment is not fully

functional, contact Zultys or your Zultys sales representative immediately. Retain all packing materials and the shipping note for Zultys or its representative to inspect. ZULTYS CANNOT BE HELD RESPONSIBLE IF YOU CLAIM THAT AN ITEM IS MISSING, AND YOU HAVE NOT INFORMED ZULTYS WITHIN THREE DAYS OF RECEIPT, OR IF YOU HAVE NOT RETAINED ALL PACKING MATERIALS FOR INSPECTION.

2.2.3 Serial Numbers

The serial number of the phone is a twelve character alphanumeric code printed on a white barcode label located on the bed that holds the battery. To view, remove the back cover of the phone, as described in section 3.1.2 on page 12, then lift the battery off of the bed. Figure 2-1 displays the location of the serial number label.

Verify the serial number of the phone and compare it to the serial number on the packing lists.

Figure 2-1 Serial Number location

2.3 In Case of Damage or Malfunction

Notify your Zultys sales or service representative under any of the following conditions:

• the shipping container or any of the contents appear damaged

• an item is missing

• there is a discrepancy between the packing slip and the equipment received

• the equipment does not function correctly

Your supplier will arrange for repair or replacement, at Zultys’s discretion. In certain cases, Zultys may require a claim settlement.

2.4 Returning Items for Repair or Replacement

2.4.1 Warranty Coverage

Zultys provides a warranty only through distribution channels. If you are an end user, consult the reseller or distributor who has sold you the phone for complete terms of the product that you have purchased. Zultys requires that its distributors provide a standard warranty that is one year in duration and that complies with the local laws and expectations of the country in which you reside.

Before returning merchandise to Zultys for repair or replacement, you must ensure that the items are under warranty. If you are unsure about the warranty of your merchandise, call your supplier or a local Zultys sales representative for clarification. Contact your supplier for a return merchandise authorization (RMA) number before returning any merchandise; this includes equipment covered under warranty.

For merchandise not under warranty, you will be charged for a repair if the item is returned to the factory. Call your supplier for pricing on an extended warranty for your merchandise.

2.4.2 Describing the Problem

If you are returning equipment for service, attach a tag or sheet of paper to the equipment giving the following details:

2. Receiving the Phone

• your company or institution’s name, address, and phone number

• the main person to contact, an alternative contact, and their phone numbers if different from

the main phone number

• the return shipping address and any special shipping instructions

• the model number and serial number of the equipment being returned

• a description of the failure (If failure is intermittent, describe its frequency and special

conditions that initiate the failure.)

• any additional comments

2.4.3 Accessories

Do not return any of the accessories with the equipment unless you suspect that one of them is faulty. If you return an accessory, place a tag on it that clearly identifies it as yours and briefly explain the problem.

2.4.4 Packing

Wherever possible, use the original packing materials to ship the equipment. If these are not available, containers and cushioning material similar to those originally used are available from Zultys.

If it is inconvenient to obtain supplies from Zultys, use a strong, double-walled shipping carton. Place about 70 mm (3 in) of cushioning material around all sides of the equipment.

Zultys is not responsible for any damage that occurs during shipment back to your supplier or to the factory.

Chapter 3

Installation

3.1 Preparing the Phone for Use

To use your WIP2 phone, you must supply power to the phone and configure the phone to communicate to your wireless access points.

Important This device complies with part 15 of the FCC rules. Operation is subject to the

following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.

3.1.1 Connecting the Cradle to Power

The charging cradle is a mobile mounting device that conducts power from the ac adapter to the phone. Placing the phone in an installed cradle recharges the battery and provides a stable base for conducting conversations through the external speaker.

To install the charging cradle, place it on a level platform. Then connect the ac adapter to the connector at the rear of the cradle. After the cradle is installed, you can place the phone in the cradle as shown in figure 3-1.

3.1.2 Inserting Battery into Phone

The WIP2 battery is accessed through a removable cover located on the rear of the phone. To open the rear cover:

1. Firmly grasp the phone with one hand such that the rear side of the phone is up, as shown in figure 3-2.

2. Press down on the nine raised dots located at the top of the battery cover.

3. While pressing down on the dots, slide the cover towards the bottom of the phone.

4. Lift the cover to access the battery, as shown in figure 3-3.

The battery socket is located on the bottom right corner of the battery compartment.

Chapter 3

Installation

3.1 Preparing the Phone for Use

To use your WIP2 phone, you must supply power to the phone and configure the phone to communicate to your wireless access points.

Important This device complies with part 15 of the FCC rules. Operation is subject to the

3.1.1 Connecting the Cradle to Power

3.1.2 Inserting Battery into Phone

The WIP2 battery is accessed through a removable cover located on the rear of the phone. To open the rear cover:

1. Firmly grasp the phone with one hand such that the rear side of the phone is up, as shown in figure 3-2.

2. Press down on the nine raised dots located at the top of the battery cover.

3. While pressing down on the dots, slide the cover towards the bottom of the phone.

4. Lift the cover to access the battery, as shown in figure 3-3.

The battery socket is located on the bottom right corner of the battery compartment.

WIP2 User’s Manual

Figure 3-1 WIP2 Phone in Charging Cradle

Figure 3-2 Grasping the WIP 2 to remove the rear cover

• To insert a battery into the phone, plug the battery connector into the battery socket, then

place the battery onto the bed.

• To remove the battery, pull the plug up from the socket. Avoid pulling on the wires when

removing the plug from the phone.

Figure 3-3 Removing the Rear Cover from the WIP 2

3.1.3 Power

3.1.3.1 Power from Battery

The WIP2 can operate independent of the charging cradle when the battery is sufficiently charged. The battery icon, located in the top right corner of the display, indicates the remaining power reserves. When fully charged, battery icon displays three bars. The battery icon blinks to warn you that existing battery reserves can provide power to the phone for less than 15 minutes. When the icon is not blinking, the battery contains sufficient reserves to power the phone, even when the icon contains no bars.

3. Installation

3.1.3.2 Power from an AC Adapter

The WIP2 operates from power provided by the ac adapter when the phone is placed in the charging cradle and the ac adapter is properly connected to the cradle and to an ac power source. When the battery is being charged, the bars in the battery icon flash on and off sequentially.

The ac adapter has an output rating of 7 Vdc, 850 mA and is marked LPS or (for US) NEC Class 2. The plug should be 2.0 mm or 2.1 mm with the center positive. Zultys does not warrant operation of the WIP2 with any adapter not supplied by Zultys for use specifically with the WIP2.

3.1.3.3 Applying Power to the WIP2

The WIP2 receives power from the ac adapter when it is placed in a properly installed charging cradle, regardless of the charging status of the battery. The phone receives power from the battery only when it is not receiving power from the ac adapter through the cradle.

3.1.4 Connecting to the Network

LANs provide access to wireless devices through bridge type access points. An access point is a device that connects to a wired network through an Ethernet port, connects to WiFi devices through 2.4 GHz radio signals at data rates up to 11 Mbps, and provides transparent communications between the two networks. A bridge type access point permits communications

WIP2 User’s Manual

between the networks in both directions. Multiple access points within a network use Layer 2 connectivity, allowing the wireless devices to seamlessly communicate with the LAN as it moves into areas serviced by different access points.

Refer to section 8.7.2.1 on page 110 for information on scanning the area for access points.

3.2 Power On

3.2.1 Turning the Phone on and off

The WIP2 phone must be powered on in order to make and receive calls, access messages, and set operation parameters. The phone can be turned on by using one of the following two methods:

• Press the green button until the first six keys are illuminated. This should take about one

second.

• Place the phone in the charger cradle that is receiving dc power through an ac adapter.

To turn off the WIP 2, remove it from the charger cradle, then press the red button until the display light turns off. This requires about two seconds.

3.2.2 Power on Sequence

When you power up the phone, it performs a quick power on self test, and typically starts operation in less than 20 seconds. The exact time depends on your network. The phone tries to find a DHCP server if DHCP is enabled. server contains configuration files that fully provision your phone and contains addresses for network elements used by the phone to can register with the SIP server. Chapter 4, starting on page 21 describes the exact start up sequence.

3.2.3 Startup panels and Startup tone

The WIP2 signals the start of the power on sequence by illuminated the first six keys. Within two seconds, the LCD displays the Starting panel. The display remains unlighted.

The key lights are turned off two seconds later. After displaying the starting panel for 15 seconds, the display light and all key LEDs are turned on. The phone then displays the Copyright logo:

After displaying the Copyright panel, the phone displays information panels while searching for the DHCP server and TFTP server.

The DHCP server points to a TFTP server. The TFTP

1. DHCP is enabled by default. To assign a static IP address to the phone, see section 4.5.2.2 on page 32.

3. Installation

If your system is configured for multiple locations, the WIP2 displays a panel requesting your current location. Select a location with the arrow buttons, then press the LEFT button to enter that location and complete the startup process.

The phone then plays the startup tone, and displays the home panel, as described in section

5.2.2.1 on page 37.

To program the startup tone:

• Menu commands: Section 8.6.7.10 on page 101.

• Configuration commands: Section 9.4.5 on page 145.

• Web Interface Configuration Utility: Section 10.6.5 on page 169.

3.2.4 Running a Quick Test

You can run quick hardware tests immediately after powering on the phone. The WIP2 also provides a comprehensive set of tests that you can perform whenever the phone is operating normally. Section 8.8 on page 128 describes the available tests.

To perform the quick test, press and hold the Left Soft Button (located directly above the green button) during the boot process while the phone displays the Zultys logo. The phone performs the following tests:

1. LCD alternately displays the following two fixed graphical patterns:

Observe the LCD and verify that all segments are turned on and off.

2. Press the green button to begin LED test. The phone turns on the LED that illuminates the left side of the LCD and the display shows the following panel:

WIP2 User’s Manual

3. Press the green button or the right soft button to begin the vibrator test.

4. Press the green button to begin the keypad test

5. After you press all 18 buttons in proper order, the phone displays a completion message:

The WIP2 uses six LEDs to illuminate the display and six LEDs to illuminate the keyboard. Pressing the left soft button turns off the LED that is on and turns on a different LED. Pressing the left soft button twelve times steps through each LED through the LEDs.

This test requires that you push each button and key in sequence, starting with the button in the top left corner of the keypad and proceeding right. The LCD shows an @ symbol for each button that has been pushed:

The last key pushed in this test is the # key.

If you do not press a button during a 10 second period, the phone displays a timeout message:

In either case, the phone resumes the power up sequence 10 seconds after displaying one of these messages.

3.2.5 Communicating with the Network

3.2.5.1 Connecting to a DHCP Server

If the phone is configured for dynamic IP addressing, it attempts to locate a DHCP server. The phone displays:

Depending on your network, this can take from two to 30 seconds. The phone displays a progress bar on the second row and the time it has been trying in the lower right corner of the display, in minutes, and seconds. Every 20 seconds, the phone clears the progress bar then starts adding characters again.

The phone continues to try to find the DHCP server indefinitely.

3.2.5.2 Connecting to the TFTP Server

Once the phone has its IP address, it tries to locate the TFTP server if it is programmed with the address of the TFTP server or if it obtained the address from the DHCP server.

Depending on your network, this can take from one to 75 seconds. The phone displays a progress bar on the second row and the time it has been trying in the lower right corner of the display, in seconds.

3. Installation

If the phone can find the TFTP server, the configuration file or files it retrieves may indicate that the phone needs to update its software. See section 4.4.3 on page 31 for details of the screen that the phone shows in this case.

If the phone can find the TFTP server but cannot find the configuration file (or it can find it, but there is an error with it), the phone displays:

The phone displays this for three seconds and then proceeds to register.

The phone continues to try to find the TFTP server for 75 seconds. If it cannot locate the TFTP server within this time, it displays

The phone displays this for three seconds and then proceeds to register.

WIP2 User’s Manual

3.2.5.3 Connecting to the SIP Registrar

If the phone has an address for the SIP registrar, it displays:

If the phone is unable to register with the primary SIP proxy, it attempts to register with the backup proxy (if the phone is configured for a backup proxy). If the backup proxy registration is successful, calls will be serviced by the backup proxy and the phone will continue attempting to register with the primary proxy in the background.

3.2.5.4 Failure When Using a Fixed IP Address

If you have configured the phone to use a fixed IP address, and to not use DHCP, the phone should boot up and connect to the TFTP server (if provisioned) and then connect to the SIP registrar. If there is a problem with this process, the phone displays:

Use the menu to configure the protected settings as described in section 8.7 on page 107, then restart the phone.

The phone will also display this message if you have configured it for DHCP but the DHCP server is incorrectly configured. This is an unusual situation, because administrators take great care to ensure that the DHCP servers are correctly configured.

3.2.5.5 Attempt to Establish Connection

The phone continually tries to re-establish connection with the network, once every four seconds. cycle the power on the phone to make the phone usable.

The phone retains the display until you press a key or until you make a call or the phone receives a call. You need to use the menu to access the status as described in section 8.5.2 on page 90.

1. The WIP2 sends the second request 500 ms after the first request. It sends the third request 1.0 s after that, the fourth request 2.0 s after that, and thereafter every four seconds.

If it does establish connection, you can use the phone to make calls. You do not need to

3.2.6 Satisfactory Connections

3.2.6.1 Date and Time

The WIP2 receives the time and date from a specified NTP. The time zone can be provided by the system needs to know the difference between the local time and GMT. location, the phone therefore displays:

Use the Up and Down keys to select the correct time difference. The phone provides a list of existing time zones. When you have made your entry, press the LEFT (Select) button. The phone shows the idle display.

If the phone cannot find an NTP server, you must enter the date and time manually. The phone displays:

3. Installation

Instead of asking for a

Enter the day of the month by using the keyboard on the phone.

Press the OK button. The phone displays:

Use the Up and Down keys to scroll between the months.

Press the OK button. The phone displays:

Use the Up and Down keys to select the correct year. The phone defaults to 2005 scrolls to a maximum of 2099, then to 2002.

Press the OK button. The phone displays:

1. After the phone has booted it uses SNTP to obtain the date and time for the first time. Thereafter, it uses NTP every ten to 15 minutes to obtain the date and time.

WIP2 User’s Manual

Enter the time with the keypad using 24 hour notation.1 Use the * key to enter the colon character that separates hours from minutes and minutes from seconds. You do not have to enter the seconds. If you do not enter the seconds, the phone sets the seconds to zero.

Press the OK button when you have entered the time. The phone shows the idle display, as described in section 5.2.2.1 on page 37.

You can subsequently alter the date and time using the menu as described in section 5.2.3.4 on page 40, or you can cycle power on the phone to obtain the same screen.

3.2.6.2 Subsequent Loss of Connection

If the phone has established LAN connectivity and registered with the phone system, and then it loses connectivity, or a subsequent registration request is denied, you cannot make calls. Contact your system administrator for assistance.

3.2.6.3 Viewing Startup Information

WIP2 provides menu commands and web interface panels that display when the phone was powered up, when the phone most recently registered with a SIP server, and the network status.

The WIP2 provides the following methods for view startup information and network status:

• Menu commands: Section 8.5 on page 89.

• Web Interface Configuration Utility: Section 10.4 on page 155.

1. Use 24 hour notation regardless of the format you may have chosen in which time is displayed in section 8.6.9.4 on page

106.

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Zultys WIP2 User Manual

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