Zultys WIP2 User Manual

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WIP2

User’s Manual

Manual Part Number 90-18800

Zultys Technologies

771 Vaqueros Avenue Sunnyvale CA 94085-5327 USA

+1-408-328-0450

http://www.zultys.com

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Notice

The information contained in this document is subject to change without notice.

Zultys Technologies makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Zultys Technologies shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

Zultys Technologies assumes no responsibility for the use or reliability of interconnected equipment that is not furnished by Zultys Technologies.

This document contains proprietary information which is protected by copyright. The contents of this manual and the associated software are the property of Zultys Technologies, and all rights are reserved. No part of this document may be photocopied, reproduced, stored in any computer format, translated to another language, or publicly displayed without the prior written consent of Zultys Technologies.

The information contained herein has been prepared by Zultys Technologies solely for use by Zultys’s employees, agents, and customers. Dissemination or use of the information or concepts contained herein to or by other parties is prohibited without prior written consent from Zultys Te c h n o l o g i e s .

Zultys, the Zultys logo, the Zultys mark, and Zultys product names are trademarks of Zultys Technologies and may be registered trademarks in certain countries. All other names may be trademarks or registered trademarks of their respective owners.

Revision History

Release Release Date

1.0.0 12 January 2006

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Contents

Chapter 1 Introduction 1

1.1 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1.1 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1.2 Installation and Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1.3 What this Manual Includes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1.4 What this Manual Does Not Include . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.2 Phone Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.2.1 Feature Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.2.2 Display Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.2.3 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.2.4 USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.2.5 Cradle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.3 Documentation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.3.1 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.3.2 Nomenclature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.3.3 Special Paragraph Styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.4 Forms of Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.5 Colophon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.6 Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 2 Receiving the Phone 7

2.1 Initial Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.2 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.2.1 Unpacking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.2.2 Verify Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.2.3 Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.3 In Case of Damage or Malfunction. . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.4 Returning Items for Repair or Replacement . . . . . . . . . . . . . . . . . . 9

2.4.1 Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.4.2 Describing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.4.3 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.4.4 Packing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.4.5 Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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2.4.6 Correspondence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 3 Installation 11

3.1 Preparing the Phone for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3.1.1 Connecting the Cradle to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3.1.2 Inserting Battery into Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3.1.3 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.1.4 Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.2 Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.2.1 Turning the Phone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.2.2 Power on Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3.2.3 Startup panels and Startup tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3.2.4 Running a Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.2.5 Communicating with the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3.2.6 Satisfactory Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Chapter 4 Provisioning the Phone 21

4.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4.2 Provisioning Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4.2.1 Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4.2.2 Web Interface Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.3 Boot Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.3.1 Boot Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.3.2 Boot Process Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4.4 Updating Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4.4.1 Performing an Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4.4.2 Update Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4.4.3 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4.5 Provision Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4.5.1 Wi-Fi Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4.5.2 IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4.5.3 SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4.5.4 Codec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Chapter 5 Interacting with the Phone 35

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5.1 Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5.2 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5.2.1 Display Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5.2.2 Display Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

5.2.3 Adjusting the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

5.2.4 Event Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

5.3 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

5.3.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

5.3.2 Key Click Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

5.3.3 Dial Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

5.3.4 Programming the Right Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

5.3.5 Alphanumeric Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

5.4 Handset, Headset, and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

5.4.1 Listening Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

5.4.2 Device Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

5.4.3 Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

5.5 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

5.5.1 Accessing the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

5.5.2 Navigating Through the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

5.5.3 Protected Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

5.5.4 Exiting the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

5.5.5 Using the Menu and Receiving a Call . . . . . . . . . . . . . . . . . . . . . . . . . 48

5.5.6 Saving the Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

5.6 Storing Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5.6.1 Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5.6.2 Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5.7 Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

5.8 Restoring Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

5.9 Data Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Chapter 6 Using the Phone 53

6.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

6.2 Dialling and Sending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

6.2.1 The Call Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

6.2.2 The Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

6.2.3 The Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

6.2.4 Dialling an Invalid Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

6.2.5 Making a Call Without a SIP Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . 56

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6.3 Call Proceeding and Call Answered . . . . . . . . . . . . . . . . . . . . . . . 57

6.3.1 Display Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

6.3.2 Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

6.3.3 Call Answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

6.4 Receiving a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

6.4.1 Call Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

6.4.2 Rejecting or Not Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

6.4.3 Answering the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6.5 During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6.5.1 Keyboard Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6.5.2 Displaying Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

6.5.3 Phone Status During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

6.5.4 Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.5.5 Call Handling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.6 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

6.6.1 You End the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

6.6.2 Other Party Ends the Call (Call Disconnect setting) . . . . . . . . . . . . . . 64

6.7 Page Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Chapter 7 Calling Features 67

7.1 Suspending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

7.1.1 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

7.1.2 Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

7.2 Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

7.2.1 Creating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

7.2.2 Display Contents During a Conference Call . . . . . . . . . . . . . . . . . . . . 71

7.2.3 Suspending and Resuming Conference Calls . . . . . . . . . . . . . . . . . . . 72

7.2.4 Muting a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

7.2.5 Terminating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

7.3 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

7.4 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

7.4.1 Call Forwarding Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

7.4.2 Call Forwarding Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

7.5 Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

7.5.1 Encryption Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

7.5.2 Individual Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

7.5.3 Encrypted Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

7.5.4 Encrypted Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

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7.6 Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

7.6.1 Voice Messages (Stutter tone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

7.6.2 Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Chapter 8 Menu Operations 81

8.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

8.2 Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

8.3 Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

8.3.1 Add New Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

8.3.2 Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

8.3.3 Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

8.3.4 Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

8.4 Text Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

8.4.1 Composing and Sending a New Text Message . . . . . . . . . . . . . . . . . . 86

8.4.2 View Inbox Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

8.4.3 Viewing the Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

8.4.4 Replying to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

8.4.5 Resending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

8.4.6 Removing Messages from the Text Message Box . . . . . . . . . . . . . . . 88

8.4.7 Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

8.5 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

8.5.1 Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

8.5.2 Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

8.5.3 Manufacture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

8.6 User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

8.6.1 LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

8.6.2 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

8.6.3 Right Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

8.6.4 Greeting Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

8.6.5 Clear Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

8.6.6 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

8.6.7 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

8.6.8 Timeouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

8.6.9 Regional Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

8.6.10 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

8.7 Pswd Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

8.7.1 Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

8.7.2 WI-Fi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

8.7.3 IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

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8.7.4 SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

8.7.5 Names & Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

8.7.6 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

8.8 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

8.8.1 PER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

8.8.2 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

8.8.3 Audio Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Chapter 9 Configuration Files 131

9.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

9.2 Configuration File Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

9.2.1 Common Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

9.2.2 Specific Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

9.3 Configuration File Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

9.3.1 File Sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

9.3.2 Parameter Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

9.4 Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

9.4.1 Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

9.4.2 SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

9.4.3 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

9.4.4 Hardware Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

9.4.5 Audio Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

9.4.6 Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Chapter 10 Web Interface Configuration Utility 151

10.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

10.1.1 Accessing the Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . 151

10.1.2 Interface Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

10.2Home panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

10.3Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

10.3.1 Add Entry panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

10.3.2 Edit panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

10.3.3 Delete panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

10.4 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

10.4.1 Times Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

10.4.2 Communications Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

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Contents

10.4.3 Manufacture Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

10.4.4 Logs Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

10.5User Settings Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

10.5.1 General Info panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

10.5.2 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

10.5.3 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

10.5.4 Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

10.5.5 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

10.6Protected Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

10.6.1 Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

10.6.2 IP Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

10.6.3 SIP Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

10.6.4 Names and Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

10.6.5 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

10.6.6 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Appendix A Menu Structure 173

Appendix B Acronyms 177

Index 179

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WIP2 User’s Manual

viii

Page 11

Chapter 1

Introduction

1.1 Scope

1.1.1 Audience

This manual is intended for networking engineers and network administrators who need to install, maintain, support, and use the WIP2 phone. The manual can also be used by engineers that want to make a phone system compatible with the phone. The manual assumes you are familiar with networking and telephony principles and practices.

If you use WIP2 phones with the MX250 or the MX30, you should read this manual in conjunction with the MX Administrator User’s Manual. phone interact with the enterprise media exchange.

This manual can be used by a user who wants to understand in detail how features and functions of the phone operate. End users who do not need the depth of information contained in this manual (which is about 200 pages) should refer to the WIP2 User ’s Guide. One guide is shipped with each phone.

All Zultys manuals can be downloaded from the Zultys Technologies website at:

http://www.zultys.com

That manual describes how certain features of the

1.1.2 Installation and Use

Unpack the phone and verify the contents as described in section 2.2 on page 7. Install the product as described in Chapter 3, starting on page 11.

1.1.3 What this Manual Includes

This manual provides detailed information and instructions on the complete installation and operation of the WIP2 phone.

1. The MX250 and MX30 are Enterprise Media Exchanges. They are manufactured by Zultys and provide the communications needs of an enterprise by integrating voice, data, video, and fax.

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WIP2 User’s Manual

1.1.4 What this Manual Does Not Include

This manual does not provide technology details, pricing, names of sales representatives, or names of distribution channels. Access the Zultys web site for this information:

http://www.Zultys.com

1.2 Phone Description

The WIP2 is a SIP based IP phone that provides two call appearances and interacts with network servers through a wireless access point. Figure 1-1 displays the front side of the phone. The handset speaker, keypad, and microphone are located on this side of the phone.

Figure 1-1 Top View of WIP 2

Figure 1-2 displays the rear side of the phone while placed in the charging cradle. The external speaker is located at the top of the rear side. The rear panel can be removed to place the battery in the phone. The connector in the middle of the cradle receives power from an ac adapter

1.2.1 Feature Set

Key features of the WIP2 phone include:

• two virtual lines support two simultaneous calls

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1. Introduction

Figure 1-2 Rear view of WIP2 phone and cradle

• handset and speaker modes

• acoustic echo cancellation in speaker mode provides high quality speaker phone

• supports all commonly used PBX functions when used in conjunction with an appropriate call

control system

• receives power from removable battery or ac adapter

• speech encryption ensures that your calls can be kept secure

• easy to create conferences with three people, including those who call you

• 18 buttons provide significant ease of use

• 5 line easy to read display that supports proportionally spaced font

• uses standard SIP messages to interface to a variety of call managers from various

manufacturers

• dial by number or SIP address

• hot key dialling

• critical operational parameters are protected by password

• 100 memory phone book plus 64 location memory for last numbers received or dialled

• based on highly stable Linux operating system

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WIP2 User’s Manual

1.2.2 Display Description

The display is a graphical LCD, 96 dots by 65 dots. It is used mostly to display five rows of characters. The display utilizes a proportional font, therefore the number of characters on each row varies. Typically, each row displays about 16 characters. Section 5.2 on page 35 describes LCD modes and methods of adjusting the display appearance.

1.2.3 Speakers

The WIP2 phone provides a handset speaker and an external speaker. The handset speaker, located at the top end of the phone’s front side, is used by placing it next to your ear as you speak into the microphone at the bottom of the phone. The external speaker, located on the rear side of the phone, allows multiple people to participate in phone conversations.

1.2.4 USB Port

The USB port, located at the bottom of the phone, connects the WIP2 to either a computer for downloading software updates, or a headset that accommodates hands free mobile use.

1.2.5 Cradle

The charging cradle, shown in figure 1-3, connects to an power source through an ac adapter and provides dc power for operating the phone and recharging the battery.

Figure 1-3 WIP2 Cradle

1.3 Documentation Overview

1.3.1 Organization

This user’s manual describes:

• how to install the WIP2 phone

• how to provision the phone for use within the network

Page 15

• how to make and receive calls

• how to access the features of the phone

• how to customize the phone to suit your preferences

• what to do when you are convinced there is a problem

1.3.2 Nomenclature

1.3.2.1 Acronyms

This manual often uses acronyms specific to the industry of telecommunications and data communications. Because the sections (and, to a certain extent, the subsections) can be read in any sequence, acronyms are not defined in the text. For a complete list of acronyms used in this manual, see Appendix B, starting on page 177.

1.3.2.2 Jargon

This manual often uses technical terms specific to the industry of telecommunications and data communications. Very specialized terms are sparsely used, and their meanings are clearly explained where they are used.

1. Introduction

1.3.3 Special Paragraph Styles

The following are the notices that are used to attract special attention to certain items. They set text off from the main body of the manual. These notices also appear in other languages where required by certain regulatory bodies:

Important This notice contains special information that should not be ignored.

Caution This notice calls attention to a condition or procedure which, if not observed, could

result in damage to the phone or the loss of data.

Warning This notice indicates that if a specific procedure or practice is not correctly

followed, permanent damage to the phone and personal injury may result.

Danger This notice warns you of imminent hazard to yourself and others if proper

procedures are not followed.

1.4 Forms of Documentation

This manual is updated with each major release of the software. The manual describes the features in that release of the software.

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WIP2 User’s Manual

Between major releases of software, Zultys may issue one or more minor releases of software. These minor releases may have more capabilities than the current formal release. The features in that software may or may not be described in this manual.

This manual is available only in PDF format. You can download the PDF file from the Zultys web site at:

http://www.zultys.com

You can obtain old versions of the manual that may describe the software that you have or the latest manual that describes all the latest features of the product. You can identify the version of the manual from the title page, opposite the table of contents (page 2 of the PDF file).

When you use the PDF file, you can click on any reference in the text. This powerful feature allows you to follow the references in the text very easily. Using Acrobat, you can then return to the page you were previously reading. This is a huge benefit to you if you want to study a small area of the product.

1.5 Colophon

This document was produced on personal computers using Adobe’s FrameMaker for Windows. The headings are set in Swiss 721, Bitstream’s version of the Helvetica™ typeface; the copy is set in Zapf Calligraphic, Bitstream’s version of the Palatino™ typeface; notices are set in Swiss 721 or News Gothic, Bitstream’s version of the Kingsley-ATF Type Corporation typeface. The drawings were produced using Adobe Photoshop, Adobe Illustrator, and Microsoft Visio.

1.6 Documentation Feedback

Zultys appreciates any constructive feedback on all our documentation. If you have comments or error reports on any Zultys documentation, please submit your feedback to:

Technical Publications Department Zultys Technologies 771 Vaqueros Avenue Sunnyvale, California 94085 USA

techpubs@Zultys.com

Page 17

Receiving the Phone

2.1 Initial Inspection

When the your WIP2 phone shipment arrives, inspect the shipping boxes for external damages and record any discrepancies. Save the boxes and packing material in case you need to ship the phone to another facility. Always retain the packing materials if you suspect that the shipment is damaged — the carrier may need to inspect them.

Warning Do not attempt to use the WIP2 phone or its accessories if it or they appear

damaged. Immediately report the damage your Zultys reseller.

Chapter 2

2.2 Package Contents

2.2.1 Unpacking the Phone

If the phone box has not been damaged in transit, unpack it carefully. Ensure that you do not discard any accessories that may be packaged in the same box as the phone.

2.2.2 Verify Contents

Upon delivery of your phone, inspect the packing list and confirm that all items listed on that note were received. Compare the packing slip with your purchase order.

Ensure that the following accessories are present in the shipment:

• phone body

• ac adapter for your country

• charging cradle

• User’s Guide

Ensure that there are no discrepancies and then install the phone as described in Chapter 3, starting on page 11.

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WIP2 User’s Manual

Important If you suspect that there are discrepancies or that the equipment is not fully

functional, contact Zultys or your Zultys sales representative immediately. Retain all packing materials and the shipping note for Zultys or its representative to inspect. ZULTYS CANNOT BE HELD RESPONSIBLE IF YOU CLAIM THAT AN ITEM IS MISSING, AND YOU HAVE NOT INFORMED ZULTYS WITHIN THREE DAYS OF RECEIPT, OR IF YOU HAVE NOT RETAINED ALL PACKING MATERIALS FOR INSPECTION.

2.2.3 Serial Numbers

The serial number of the phone is a twelve character alphanumeric code printed on a white barcode label located on the bed that holds the battery. To view, remove the back cover of the phone, as described in section 3.1.2 on page 12, then lift the battery off of the bed. Figure 2-1 displays the location of the serial number label.

Verify the serial number of the phone and compare it to the serial number on the packing lists.

Figure 2-1 Serial Number location

2.3 In Case of Damage or Malfunction

Notify your Zultys sales or service representative under any of the following conditions:

• the shipping container or any of the contents appear damaged

• an item is missing

• there is a discrepancy between the packing slip and the equipment received

• the equipment does not function correctly

Your supplier will arrange for repair or replacement, at Zultys’s discretion. In certain cases, Zultys may require a claim settlement.

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2.4 Returning Items for Repair or Replacement

2.4.1 Warranty Coverage

Zultys provides a warranty only through distribution channels. If you are an end user, consult the reseller or distributor who has sold you the phone for complete terms of the product that you have purchased. Zultys requires that its distributors provide a standard warranty that is one year in duration and that complies with the local laws and expectations of the country in which you reside.

Before returning merchandise to Zultys for repair or replacement, you must ensure that the items are under warranty. If you are unsure about the warranty of your merchandise, call your supplier or a local Zultys sales representative for clarification. Contact your supplier for a return merchandise authorization (RMA) number before returning any merchandise; this includes equipment covered under warranty.

For merchandise not under warranty, you will be charged for a repair if the item is returned to the factory. Call your supplier for pricing on an extended warranty for your merchandise.

2.4.2 Describing the Problem

If you are returning equipment for service, attach a tag or sheet of paper to the equipment giving the following details:

2. Receiving the Phone

• your company or institution’s name, address, and phone number

• the main person to contact, an alternative contact, and their phone numbers if different from

the main phone number

• the return shipping address and any special shipping instructions

• the model number and serial number of the equipment being returned

• a description of the failure (If failure is intermittent, describe its frequency and special

conditions that initiate the failure.)

• any additional comments

2.4.3 Accessories

Do not return any of the accessories with the equipment unless you suspect that one of them is faulty. If you return an accessory, place a tag on it that clearly identifies it as yours and briefly explain the problem.

2.4.4 Packing

Wherever possible, use the original packing materials to ship the equipment. If these are not available, containers and cushioning material similar to those originally used are available from Zultys.

If it is inconvenient to obtain supplies from Zultys, use a strong, double-walled shipping carton. Place about 70 mm (3 in) of cushioning material around all sides of the equipment.

Zultys is not responsible for any damage that occurs during shipment back to your supplier or to the factory.

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Chapter 3

Installation

3.1 Preparing the Phone for Use

To use your WIP2 phone, you must supply power to the phone and configure the phone to communicate to your wireless access points.

Important This device complies with part 15 of the FCC rules. Operation is subject to the

following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.

3.1.1 Connecting the Cradle to Power

The charging cradle is a mobile mounting device that conducts power from the ac adapter to the phone. Placing the phone in an installed cradle recharges the battery and provides a stable base for conducting conversations through the external speaker.

To install the charging cradle, place it on a level platform. Then connect the ac adapter to the connector at the rear of the cradle. After the cradle is installed, you can place the phone in the cradle as shown in figure 3-1.

3.1.2 Inserting Battery into Phone

The WIP2 battery is accessed through a removable cover located on the rear of the phone. To open the rear cover:

1. Firmly grasp the phone with one hand such that the rear side of the phone is up, as shown in figure 3-2.

2. Press down on the nine raised dots located at the top of the battery cover.

3. While pressing down on the dots, slide the cover towards the bottom of the phone.

4. Lift the cover to access the battery, as shown in figure 3-3.

The battery socket is located on the bottom right corner of the battery compartment.

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Chapter 3

Installation

3.1 Preparing the Phone for Use

To use your WIP2 phone, you must supply power to the phone and configure the phone to communicate to your wireless access points.

Important This device complies with part 15 of the FCC rules. Operation is subject to the

3.1.1 Connecting the Cradle to Power

3.1.2 Inserting Battery into Phone

The WIP2 battery is accessed through a removable cover located on the rear of the phone. To open the rear cover:

1. Firmly grasp the phone with one hand such that the rear side of the phone is up, as shown in figure 3-2.

2. Press down on the nine raised dots located at the top of the battery cover.

3. While pressing down on the dots, slide the cover towards the bottom of the phone.

4. Lift the cover to access the battery, as shown in figure 3-3.

The battery socket is located on the bottom right corner of the battery compartment.

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WIP2 User’s Manual

Figure 3-1 WIP2 Phone in Charging Cradle

Figure 3-2 Grasping the WIP 2 to remove the rear cover

• To insert a battery into the phone, plug the battery connector into the battery socket, then

place the battery onto the bed.

• To remove the battery, pull the plug up from the socket. Avoid pulling on the wires when

removing the plug from the phone.

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Figure 3-3 Removing the Rear Cover from the WIP 2

3.1.3 Power

3.1.3.1 Power from Battery

The WIP2 can operate independent of the charging cradle when the battery is sufficiently charged. The battery icon, located in the top right corner of the display, indicates the remaining power reserves. When fully charged, battery icon displays three bars. The battery icon blinks to warn you that existing battery reserves can provide power to the phone for less than 15 minutes. When the icon is not blinking, the battery contains sufficient reserves to power the phone, even when the icon contains no bars.

3. Installation

3.1.3.2 Power from an AC Adapter

The WIP2 operates from power provided by the ac adapter when the phone is placed in the charging cradle and the ac adapter is properly connected to the cradle and to an ac power source. When the battery is being charged, the bars in the battery icon flash on and off sequentially.

The ac adapter has an output rating of 7 Vdc, 850 mA and is marked LPS or (for US) NEC Class 2. The plug should be 2.0 mm or 2.1 mm with the center positive. Zultys does not warrant operation of the WIP2 with any adapter not supplied by Zultys for use specifically with the WIP2.

3.1.3.3 Applying Power to the WIP2

The WIP2 receives power from the ac adapter when it is placed in a properly installed charging cradle, regardless of the charging status of the battery. The phone receives power from the battery only when it is not receiving power from the ac adapter through the cradle.

3.1.4 Connecting to the Network

LANs provide access to wireless devices through bridge type access points. An access point is a device that connects to a wired network through an Ethernet port, connects to WiFi devices through 2.4 GHz radio signals at data rates up to 11 Mbps, and provides transparent communications between the two networks. A bridge type access point permits communications

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WIP2 User’s Manual

between the networks in both directions. Multiple access points within a network use Layer 2 connectivity, allowing the wireless devices to seamlessly communicate with the LAN as it moves into areas serviced by different access points.

Refer to section 8.7.2.1 on page 110 for information on scanning the area for access points.

3.2 Power On

3.2.1 Turning the Phone on and off

The WIP2 phone must be powered on in order to make and receive calls, access messages, and set operation parameters. The phone can be turned on by using one of the following two methods:

• Press the green button until the first six keys are illuminated. This should take about one

second.

• Place the phone in the charger cradle that is receiving dc power through an ac adapter.

To turn off the WIP 2, remove it from the charger cradle, then press the red button until the display light turns off. This requires about two seconds.

3.2.2 Power on Sequence

When you power up the phone, it performs a quick power on self test, and typically starts operation in less than 20 seconds. The exact time depends on your network. The phone tries to find a DHCP server if DHCP is enabled. server contains configuration files that fully provision your phone and contains addresses for network elements used by the phone to can register with the SIP server. Chapter 4, starting on page 21 describes the exact start up sequence.

3.2.3 Startup panels and Startup tone

The WIP2 signals the start of the power on sequence by illuminated the first six keys. Within two seconds, the LCD displays the Starting panel. The display remains unlighted.

The key lights are turned off two seconds later. After displaying the starting panel for 15 seconds, the display light and all key LEDs are turned on. The phone then displays the Copyright logo:

After displaying the Copyright panel, the phone displays information panels while searching for the DHCP server and TFTP server.

The DHCP server points to a TFTP server. The TFTP

1. DHCP is enabled by default. To assign a static IP address to the phone, see section 4.5.2.2 on page 32.

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3. Installation

If your system is configured for multiple locations, the WIP2 displays a panel requesting your current location. Select a location with the arrow buttons, then press the LEFT button to enter that location and complete the startup process.

The phone then plays the startup tone, and displays the home panel, as described in section

5.2.2.1 on page 37.

To program the startup tone:

• Menu commands: Section 8.6.7.10 on page 101.

• Configuration commands: Section 9.4.5 on page 145.

• Web Interface Configuration Utility: Section 10.6.5 on page 169.

3.2.4 Running a Quick Test

You can run quick hardware tests immediately after powering on the phone. The WIP2 also provides a comprehensive set of tests that you can perform whenever the phone is operating normally. Section 8.8 on page 128 describes the available tests.

To perform the quick test, press and hold the Left Soft Button (located directly above the green button) during the boot process while the phone displays the Zultys logo. The phone performs the following tests:

1. LCD alternately displays the following two fixed graphical patterns:

Observe the LCD and verify that all segments are turned on and off.

2. Press the green button to begin LED test. The phone turns on the LED that illuminates the left side of the LCD and the display shows the following panel:

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WIP2 User’s Manual

3. Press the green button or the right soft button to begin the vibrator test.

4. Press the green button to begin the keypad test

5. After you press all 18 buttons in proper order, the phone displays a completion message:

The WIP2 uses six LEDs to illuminate the display and six LEDs to illuminate the keyboard. Pressing the left soft button turns off the LED that is on and turns on a different LED. Pressing the left soft button twelve times steps through each LED through the LEDs.

This test requires that you push each button and key in sequence, starting with the button in the top left corner of the keypad and proceeding right. The LCD shows an @ symbol for each button that has been pushed:

The last key pushed in this test is the # key.

If you do not press a button during a 10 second period, the phone displays a timeout message:

In either case, the phone resumes the power up sequence 10 seconds after displaying one of these messages.

3.2.5 Communicating with the Network

3.2.5.1 Connecting to a DHCP Server

If the phone is configured for dynamic IP addressing, it attempts to locate a DHCP server. The phone displays:

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Depending on your network, this can take from two to 30 seconds. The phone displays a progress bar on the second row and the time it has been trying in the lower right corner of the display, in minutes, and seconds. Every 20 seconds, the phone clears the progress bar then starts adding characters again.

The phone continues to try to find the DHCP server indefinitely.

3.2.5.2 Connecting to the TFTP Server

Once the phone has its IP address, it tries to locate the TFTP server if it is programmed with the address of the TFTP server or if it obtained the address from the DHCP server.

Depending on your network, this can take from one to 75 seconds. The phone displays a progress bar on the second row and the time it has been trying in the lower right corner of the display, in seconds.

3. Installation

If the phone can find the TFTP server, the configuration file or files it retrieves may indicate that the phone needs to update its software. See section 4.4.3 on page 31 for details of the screen that the phone shows in this case.

If the phone can find the TFTP server but cannot find the configuration file (or it can find it, but there is an error with it), the phone displays:

The phone displays this for three seconds and then proceeds to register.

The phone continues to try to find the TFTP server for 75 seconds. If it cannot locate the TFTP server within this time, it displays

The phone displays this for three seconds and then proceeds to register.

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WIP2 User’s Manual

3.2.5.3 Connecting to the SIP Registrar

If the phone has an address for the SIP registrar, it displays:

If the phone is unable to register with the primary SIP proxy, it attempts to register with the backup proxy (if the phone is configured for a backup proxy). If the backup proxy registration is successful, calls will be serviced by the backup proxy and the phone will continue attempting to register with the primary proxy in the background.

3.2.5.4 Failure When Using a Fixed IP Address

If you have configured the phone to use a fixed IP address, and to not use DHCP, the phone should boot up and connect to the TFTP server (if provisioned) and then connect to the SIP registrar. If there is a problem with this process, the phone displays:

Use the menu to configure the protected settings as described in section 8.7 on page 107, then restart the phone.

The phone will also display this message if you have configured it for DHCP but the DHCP server is incorrectly configured. This is an unusual situation, because administrators take great care to ensure that the DHCP servers are correctly configured.

3.2.5.5 Attempt to Establish Connection

The phone continually tries to re-establish connection with the network, once every four seconds. cycle the power on the phone to make the phone usable.

The phone retains the display until you press a key or until you make a call or the phone receives a call. You need to use the menu to access the status as described in section 8.5.2 on page 90.

1. The WIP2 sends the second request 500 ms after the first request. It sends the third request 1.0 s after that, the fourth request 2.0 s after that, and thereafter every four seconds.

If it does establish connection, you can use the phone to make calls. You do not need to

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3.2.6 Satisfactory Connections

3.2.6.1 Date and Time

The WIP2 receives the time and date from a specified NTP. The time zone can be provided by the system needs to know the difference between the local time and GMT. location, the phone therefore displays:

Use the Up and Down keys to select the correct time difference. The phone provides a list of existing time zones. When you have made your entry, press the LEFT (Select) button. The phone shows the idle display.

If the phone cannot find an NTP server, you must enter the date and time manually. The phone displays:

3. Installation

Instead of asking for a

Enter the day of the month by using the keyboard on the phone.

Press the OK button. The phone displays:

Use the Up and Down keys to scroll between the months.

Press the OK button. The phone displays:

Use the Up and Down keys to select the correct year. The phone defaults to 2005 scrolls to a maximum of 2099, then to 2002.

Press the OK button. The phone displays:

1. After the phone has booted it uses SNTP to obtain the date and time for the first time. Thereafter, it uses NTP every ten to 15 minutes to obtain the date and time.

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WIP2 User’s Manual

Enter the time with the keypad using 24 hour notation.1 Use the * key to enter the colon character that separates hours from minutes and minutes from seconds. You do not have to enter the seconds. If you do not enter the seconds, the phone sets the seconds to zero.

Press the OK button when you have entered the time. The phone shows the idle display, as described in section 5.2.2.1 on page 37.

You can subsequently alter the date and time using the menu as described in section 5.2.3.4 on page 40, or you can cycle power on the phone to obtain the same screen.

3.2.6.2 Subsequent Loss of Connection

If the phone has established LAN connectivity and registered with the phone system, and then it loses connectivity, or a subsequent registration request is denied, you cannot make calls. Contact your system administrator for assistance.

3.2.6.3 Viewing Startup Information

WIP2 provides menu commands and web interface panels that display when the phone was powered up, when the phone most recently registered with a SIP server, and the network status.

The WIP2 provides the following methods for view startup information and network status:

• Menu commands: Section 8.5 on page 89.

• Web Interface Configuration Utility: Section 10.4 on page 155.

1. Use 24 hour notation regardless of the format you may have chosen in which time is displayed in section 8.6.9.4 on page

106.

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Chapter 4

Provisioning the Phone

4.1 Introduction

Provisioning functions include the booting process that initializes the phone, the configuration process that customizes your phone, and the update process that allows you to run the most recent software version of the phone.

You can either dynamically assign an IP address to the phone through a DHCP server or assign a static IP address. The DHCP server can also be used to obtain the IP addresses of various network servers. The phone also supports the use of configuration files that can deliver a common set of phone parameters to various phones throughout a network.

This chapter describes the components used to configure WIP2 phones, the booting and configuration process, and the method for updating the software that operates the phones. These sections also present the underlying method for the exchanges that take place.

4.2 Provisioning Methods

4.2.1 Configuration Files

Device configuration files are ASCII text files that specify phone parameter settings. A system user can setup his or her phone to download its configuration files from the TFTP server every time the phone is booted.

Each WIP2 phone has a unique MAC address that identifies the device. A TFTP server uses this address to pass configuration data to the device. Phones can access two configuration files: a common configuration file and a specific configuration file.

Many parameters in the configuration files correspond to the parameters that you can configure through the menu of the phone or through the web interface. Configuration parameters are described in Chapter 9, starting on page 131.

4.2.1.1 Common Configuration File

The common configuration file for the WIP2 is named:

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WIP2 User’s Manual

WIP2_common.cfg

The common configuration file specifies parameter settings that are common for all phones that access the TFTP server, such as server addresses, registration periods, and service phone numbers. The common configuration file is stored in the root directory of the TFTP server.

4.2.1.2 Specific Configuration File

The specific configuration file defines parameter settings that are unique to an individual phone or a set of phones. The specific configuration file is stored in the TFTP directory designated by the common configuration file.

If a parameter is defined in the common file and the specific file, the specific file setting takes precedence. The file name of a specific configuration file is constructed by using the MAC ID for the individual device:

<MAC address>.cfg

For example,

0050C2180FD8.cfg

Each phone, knowing its own MAC address, locates the file that has been uniquely created for it and obtains configuration data that is unique for the phone.

4.2.1.3 Configuration File Format

The format for common and specific configuration files is identical; an example of a configuration file is shown in figure 4-1. This is an ASCII text file, with the name of the parameter and the value of the parameter listed on the same line. Each parameter must be within the section (denoted by square brackets “[ ]”). The contents of the file are not case sensitive; you can enter parameter names in upper or lower case. Comment lines are denoted with a leading semi-colon (;) and have no effect on the operation of the phone.

[HW_CONFIG] lcd_contrast=8 ring_volume=5 speaker_volume=5 handset_volume=5

[NET_CONFIG] use_dhcp=yes ip_addr= subnet_mask= default_gateway= primary_dns= secondary_dns= ;host_name is DNS lookup for this phone host_name= domain=zultys.com ntp_server_addr= tftp_server_addr= tftp_cfg_dir=./WIP2

Figure 4-1 Format for Configuration File

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[SIP_CONFIG] phone_sip_port=5060 rtp_start_port=33000 ;The Device ID is the user portion of the SIP URI device_id=West ;The Display Name is sent in SIP messages display_name=Zultys WIP2 register_w_proxy=yes proxy_addr=10.1.32.224 proxy_port=5060 voice_mail_uri=258 registration_expires=3600 session_expires=3600

[AUDIO_INFO] ext_ring_tone=0 ext_cust_ring= int_ring_tone=0 int_cust_ring= ring_tone2=0 cust_ring2= key_click=0 codec=0 distinctive_ring=yes sound_url=

4. Provisioning the Phone

[GENERAL_INFO] software_version=1.0.0 ;The message displayed on the LCD in idle mode greeting_message=WIP2 SIP Phone password=985897 time_fmt=%H:%M date_fmt=%m/%-d/%Y date_time_order=0 ;This is the offset from GMT, in minutes timezone=-480 country=USA language=ENGLISH clear_settings=2

Figure 4-1 Format for Configuration File (Continued)

4.2.1.4 Accessing the Configuration Files

Every time the phone restarts (either by command or by power on), the phone may read the configuration files. The phone extracts the data in the files and saves it to memory. This overwrites all parameters that are saved in memory except for user settings that are not configured to be cleared; these settings are retained in the phone.

For example, suppose the common configuration specifies the greeting message as:

WIP2 SIP Phone

and the specific configuration specifies the greeting message as:

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WIP2 User’s Manual

Freddy Phone

Then, in the idle state, the phone will display:

The phone continues to start, using the parameters that are now saved in its memory.

4.2.1.5 Retaining User Settings

Configuration commands either specifies parameter values that the phone requires to communicate with the network servers or setup the behavior of features that define how you interact with the phone. Personal interaction features include:

• display properties, including the LCD contrast, greeting message, date format, time format,

and the display timeout, and the display language.

• volume settings, including the ring, handset, and speaker volume

• phone alert tones, including ring tones, second call tone, hold reminder tone, key click sound,

and stutter tone

• automatic call answer settings

Specific information about each of these settings is listed in the following chapters. Each of these settings can be altered through configuration commands, permitting the reset of feature values each time you power up the phone. Additionally, the WIP2 can be configured to specify when these user settings are reset, allowing you to retain preferred settings that differ from configuration file commands even when the phone is rebooted.

The Clear User Settings command provides three options.

• Never: Each time the phone powers on, it retains the user settings that were previously

entered

• On Next Power On: The phone modifies user settings to the values listed in the configuration

file the next time it is powered on. After that instance, the phone sets this parameter to never and will not take settings from the configuration file again unless you manually alter this setting.

• On Each Power On: The phone takes its user settings from the configuration file every time

the phone powers up.

The WIP2 provides the following methods for scheduling the clearance of user settings:

• Section 8.6.5 on page 95 describes the menu commands that clear the user settings.

• Section 9.4.3 on page 140 describes the configuration commands that clear the user settings.

• Section 10.5.1 on page 158 describes the Web Interface panel that clear the user settings.

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4.2.2 Web Interface Configuration Utility

The phone provides a web interface configuration utility, offering an alternative method of storing information to your phone. Through this utility, you can modify all operating parameters that are available through configuration files.

To access the web interface, enter the IP address of your phone in the address entry box of your web browser and press the key button. The login panel will appear in your browser. Section

8.7.3.2 on page 114 provides the menu command that displays your phone’s IP address.

Web Interface panels provide an update button to download changes to your phone. Many changes take effect when you download them to the phone. Some changes require that you reboot the phone to become enabled. When you have made at least one change that requires a phone reboot, a Restart Phone option appears in the menu on the left side of the panel.

If you have specified a TFTP server, restarting the phone reloads the configuration files to the phone which files may write over the changes specified by the web interface; see section 4.3.1.2 for details on booting the phone without reloading the configuration files.

Chapter 10, starting on page 151, describes each panel of the web interface configuration utility.

4.3 Boot Process

4. Provisioning the Phone

4.3.1 Boot Options

The phone provides several boot process options, allowing you to customize the phone to your network configuration. This section describes the process options, then lists the steps that the boot up process requires.

4.3.1.1 IP Address Assignment Options

Dynamic IP and TFTP Address Assignment. This option uses DHCP to specify the IP address and subnet mask of the phone, the IP address of the default gateway, and the IP address of the various network servers that the phone will access. Figure 4-2 displays the configuration commands that specify this option.

[NET_CONFIG] use_dhcp=yes tftp_addr_fixed=no

Figure 4-2 Configuration File Instructions: Dynamic IP and TFTP Assignment

Dynamic IP Address and Fixed TFTP Address Assignments. This option uses DHCP to specify the IP address and subnet mask of the phone, the IP address of the default gateway, and the IP address of the various network servers that the phone will access except for the TFTP server. The IP address of the TFTP server is either provided by the configuration file or retained from the previous setting in the phone’s internal memory. Figure 4-3 displays the configuration commands that specify this option.

Fixed IP Address Assignment. This option fixes the phone’s IP address and subnet mask and the IP address of the default gateway and all of the various network servers that the phone will access. Figure 4-4 displays the configuration commands that specify this option.

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WIP2 User’s Manual

[NET_CONFIG] use_dhcp=yes tftp_addr_fixed=yes tftp_server_addr=10.1.32.224

Figure 4-3 Configuration File Instructions: Dynamic IP, Static TFTP Assignment

[NET_CONFIG] use_dhcp=no tftp_addr_fixed=yes tftp_server_addr=10.1.32.224

Figure 4-4 Configuration File Instructions: Static IP and TFTP Assignment

4.3.1.2 Configuration File Usage Options

Download Configuration Files. This option downloads the common and specific configuration files from the TFTP server and stores the values specified by the commands in the files into the memory of the phone. To download configuration files, you must either enable DHCP mode and specify dynamic TFTP address assignment, or specify fixed TFTP assignment and assign a valid IP address to the TFTP address parameter.

Do Not Access Configuration Files. This option does not download any configuration files from the TFTP. The phone uses its memory contents to configure itself upon startup. To perform this option, specify fixed TFTP assignment (see section 8.7.3.8 on page 117) and assign an empty value to the TFTP address parameter (see section 8.7.3.9 on page 117).

4.3.2 Boot Process Description

The following steps provision the WIP2 phone:

1. The phone obtains its IP address and the address of the TFTP server. These addresses are obtained in one of the following ways:

• dynamic assignment by accessing the DHCP server

• static assignment from the configuration file

• maintains address assignment as configured in the phone’s internal memory

2. The phone accesses the TFTP server to locate the common configuration file. If the TFTP address parameter does not specify an address to the TFTP server, the phone does not access the common configuration file.

3. If the phone downloaded the common configuration file, it reads the file and accesses the specific configuration file from the directory pointed at by the common configuration file.

4. The phone reads its specific configuration file.

5. The phone stores the data retrieved from the configuration files in its internal memory.

6. The phone uses the parameter settings in its internal memory to configure itself to operate properly in the network.

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4.4 Updating Software

Zultys periodical releases new versions of the software that controls the WIP2. New versions may provide additional features or enhance the performance of the phone. The following sections describe the phone software update process.

To view the software version that the phone is running, along with the date of manufacture, MAC address, boot code version, and hardware version:

• Menu commands: Section 8.5.3 on page 91.

• Web Interface Configuration Utility: Section 10.4.3 on page 157.

4.4.1 Performing an Update

The phone must be able to communicate with the LAN that has a TFT P server and a DHCP server. DHCP mode must be enabled to perform the software update.

Important You cannot update the software if you fix the IP address of the phone.

The DHCP server provides an IP address to the phone and also the address of the TFTP server. The phone accesses the TFTP server to locate and retrieve its configuration files. It reads the configuration files to identify what software version it should be using. If the files specify a different version from that on the phone, the phone retrieves the specified software version from the TFTP server.

4. Provisioning the Phone

The WIP2 provides two modes for updating software. Forced updates are performed automatically by the system administrator. Manual updates are performed by the user.

4.4.1.1 Forced Software Updates

Forced software updates are initiated by the system administrator and received by the WIP2 from configuration files received from the TFTP server.

Important To receive a manual update, the phone must be placed in the charger cradle and

receiving power from the ac adapter.

After completing the software update, the Forced Software Update process automatically powers down the phone, then turns the power on.

4.4.1.2 Manual Software Updates

The following procedure initiates a manual software update:

1. Verify that the phone is powered off.

2. Press and hold the “1” key. While holding the “1” key, turn on the phone by pressing the

green SEND button until the top six number keys are illuminated.

The phone displays the Update agent screen:

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WIP2 User’s Manual

3. If necessary, change the parameter values to contact the server that will provide the software

4. Press the Right button (Apply) to begin the update.

5. Power up the phone to complete the software update.

update.

Press the green SEND button to move between fields. Press the Up button to backspace. You can also scan for available Access Points by pressing the Left button (Scan).

During the update, the WIP2 displays a sequence of screens that display update status and information, such as the TFTP server address and the software version number.

When the server has completed sending the update, the phone will automatically power off.

4.4.2 Update Process

4.4.2.1 Description

To update the software, one or both of the configuration files described in section 4.2.1 on page 21 must specify the software version that the phone must use. This is specified on the line shown in figure 4-1 as:

The phone compares the version specified to that installed on the phone. If the versions are the same, the phone continues with the startup process. If the versions are different, the phone retrieves the software from the TFTP site. The phone looks first in the root directory of the TFTP site, then in the subdirectory of the TFTP site where the specific configuration file may be stored, if one is specified.

The software name for WIP2 software is:

For example:

The file name uses the underscore character to separate the three parts of the software version number.

If the common configuration file and specific configuration file indicates a different software versions, the phone retrieves the software version specified by the specific configuration file.

software_version=1.0.3

WIP2_<version>.bin

WIP2_1_0_3.bin

The phone programs itself with the new software and restarts.

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4.4.2.2 Binary File

The binary file for the software contains the software version. When the phone reads the file, it verifies the version that is contained in the file with the file name and will not load it if the versions do not match.

The first characters in the binary file are encoded as a null terminated ASCII string. The end of the file contains a 16 bit CRC checksum.

The size of the binary file is between 2 MB and 4 MB.

4.4.2.3 Ladder Diagram

Figure 4-5 shows the messages used in this process for the WIP2. The following steps describe the process of obtaining the TFTP address from the DHCP server. If the TFTP server address is fixed by the configuration file or web interface, the phone accesses the specified TFTP server and continues with Step 5.

1. WIP2 sends DHCP DISCOVER (broadcast)

The WIP2 boots (after power is initially applied or after receiving a SIP NOTIFY message) and sends out a DHCP DISCOVER message requesting an IP Address and other options (same as those provided in DHCP ACK).

4. Provisioning the Phone

2. DHCP Server responds with a DHCP OFFER

The DHCP Server indicates an available IP Address to the WIP2.

3. WIP2 sends DHCP REQUEST (broadcast)

The WIP2 accepts the DHCP server’s offer and asks the server to provide its configuration.

4. DHCP Server sends DHCP ACK

DHCP Server responds with committed IP Address and other configuration options. The specific options needed by the WIP2 are described in section 4.5.2.1 on page 32.

5. WIP2 initiates TFTP read request for WIP2_common.cfg

WIP2 requests its common configuration file using the TFTP Server address provided by DHCP option #66.

6. WIP2 receives TFTP data (WIP2_common.cfg) from the TFTP Server

The WIP2 receives the common configuration file and reads it. It is possible that the specific configuration file for a phone is located in a directory that is not the TFTP root directory. If this is the case, the subdirectory is indicated in this common configuration file.

7. WIP2 initiates TFTP read request for MAC_address.cfg

The WIP2 requests its specific configuration file. The specific configuration file is uniquely named with the specific MAC address of the phone (for example, 0008A10FF312.cfg).

8. WIP2 receives TFTP data (MAC_address.cfg) from the TFTP Server

The WIP2 reads its specific configuration file and determines whether its software version matches that specified. If not, it retrieves the new software.

9. WIP2 initiates TFTP read request for WIP2_version bin.

The WIP2 requests the specific software version using the TFTP Server address provided by DHCP option #66 (for example, WIP2_1_2_34.bin).

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WIP2 User’s Manual

Figure 4-5 Messages for WIP 2 to Obtain Configuration

10. The WIP2 receives TFTP data (WIP2_version.bin) from the TFTP Server

After downloading the software version the WIP2 reboots and repeats all of the steps (except for retrieving software). At this point, the WIP2 performs a checksum verification and compares the new software version file name with the version information stored internally to the .bin file. If the checksum fails or if the file name does not match that of the version information stored internally to the .bin file, the phone indicates an error and loads the previous software version.

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4.4.3 Summary

For a user, the process of updating the software is fully automatic. The administrator of the network can initiate this process at any time. When the phone is idle, it will start the process of updating the software. Usually, the administrator would cause this to happen when no one is likely to want to use the phone. The phone displays an update message using different characters than normal.

Important Do not disturb the phone during the update process. You cannot use the phone

When the phone has provisioned the software, it restarts itself, just as it does when you power it on. After about 15 seconds the phone displays the idle display and is ready to use.

If the software update process fails, the phone may display a message indicating that the Application update failed. The phone displays this message if it found the software file but the file had been corrupted. Contact the system administrator to resolve this. You will not be able to use the phone until you resolve the problem.

4. Provisioning the Phone

to make or receive calls while the software is being updated. This process takes about 30 seconds.

4.5 Provision Settings

4.5.1 Wi-Fi Parameters

Wi-Fi parameters configure the connection between your wireless networks and the WIP2 phone. Section 8.7.2 on page 110 describes the menu commands that adjust Wi-Fi parameter settings. Section 8.5.2.1 on page 90 describes the menu commands that display wireless network parameters settings.

The WIP2 defines the following Wi-Fi parameters:

• SSID: The Service Set Identifier (SSID) specifies the wireless network that the WIP2 is

accessing. The SSID setting enables communications between the WIP2 and the access points of the specified network.

• Network: The Network setting specifies the communication method the phone uses to

communicate with other devices. The valid network options include:

— Infra (Infrastructure): In this mode, wireless devices communicate with other devices,

either other wireless devices or wired devices, after going through an access point.

— Independent: Also known as Ad-hoc mode. In this mode, devices communicate directly

with each other without the use of access points.

• Channel: A channel is a division of the 2.4 GHz wireless band that supports a transmission

path. The WIP2 supports 11 channels in the US, 13 channels in Europe, and 14 channels in Japan. The channel is not configured by the user.

• WEP: Wired Equivalent Policy (WEP) is a security protocol for wireless networks. WEP

encrypts data over radio waves as it is transmitted between endpoints. When this parameter is enabled, the phone encrypts all voice transmissions.

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• WEP Keys: A key is an integer variable that an algorithm applies to a data block to produce

encrypted data. This option specifies the WEP keys available for data transmissions when WEP is enabled.

• WEP Active Key: This parameter selects the WEP key used by the WIP2.

4.5.2 IP Settings

IP settings configure the IP address of the WIP2 and the servers required by the phone. When operating in DHCP mode, the DHCP server provides all of the IP addresses. When DHCP is disabled, the phone is configured in static IP address mode and uses the addresses stored its memory.

4.5.2.1 DHCP Mode

You can dynamically assign the IP address of the phone and other network servers by accessing a DHCP server. When you connect the phone to a DHCP server, the DHCP server must be configured with the following options for your network to fully support the phone:

• subnet mask (option 1)

• default gateway (option 3)

• domain name server (option 6)

• IP Address (option 50)

• TFTP server name (option 66)

In addition, it is recommended that your DHCP server also provide:

• NTP Time Offset (option 2)

• domain name (option 15)

• NTP servers (option 42)

The WIP2 provides the following methods for enabling DHCP mode:

• Menu commands: Section 8.7.3.1 on page 114.

• Configuration commands: Section 9.4.1 on page 133.

• Web Interface Configuration Utility: Section 10.6.2 on page 165.

4.5.2.2 Fixed Address Mode

When the WIP2 boots with DCHP mode disabled, the IP address and subnet mask of the phone must be configured in memory. IP addresses of the following devices and servers must also be stored in the phone’s memory:

• Default Gateway: The Default Gateway is the IP address of the router that the phone uses to

communicate with the outside world.

• DNS Servers: DNS servers is a device that locates records to answer IP address queries. The

WIP2 allows the configuration of primary and secondary DNS servers.

• NTP Server: An NTP server is a device that maintains a common clock time among hosts

within a network.

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• TFTP Server Address: TFTP servers are typically accessed by devices to receive their "boot

strap" information. When DHCP is disabled, the TFTP IP address is configured as a fixed IP address.

• DSCP Setting: This parameter configures DiffServ (layer 3 QoS) setting. All voice packets

(RTP) leaving the phone will have the ToS byte in the IP header set to this value. The default value is 0, which corresponds to best effort. If you use differentiated services in your network, you should set the value to 46 (101110 binary) which corresponds to the expedited forwarding per hop behavior (PHB)

The WIP2 provides the following methods for setting network IP addresses:

• Menu commands: Section 8.7.3 on page 113.

• Configuration commands: Section 9.4.1 on page 133.

• Web Interface Configuration Utility: Section 10.6.2 on page 165 configures the IP address and

subnet mask of the phone. Section 10.6.1 on page 164 configures all other network IP addresses.

4.5.3 SIP Settings

4. Provisioning the Phone

4.5.3.1 Registration Address

When registering with a SIP proxy, each device provides an address (SIP URI) in the form device_id@domain, where device_id identifies the specific device and domain specifies the domain name for the enterprise. The default device_id is the MAC address of the phone.

The WIP2 provides the following methods for setting network IP addresses:

• Menu commands: Section 8.7.5.1 on page 124 (user name) and section 8.7.5.2 on page 124

(domain).

• Configuration commands: Section 9.4.2 on page 136.

• Web Interface Configuration Utility: Section 10.6.4 on page 168.

4.5.3.2 Proxy Addresses

SIP settings include the parameters required by the phone to communicate with the SIP proxy and registrar servers. The phone can be configured to either register with a registrar server or the SIP Proxy; you can also program the phone to register with neither device.

SIP proxy parameter settings include:

• Proxy Address, Port, and Password: These parameters specify the IP address and the TCP or

UDP port of the server that handles call control for the phone. The default proxy port is 5060. You can also specify a password for servers that requires device authentication.

• Backup proxy address and port: These parameters specify the IP address and the TCP or UDP

port for a backup proxy server. The default proxy port is 5060. You can also program the phone to register with the backup proxy at startup.

• Registration Expires: This parameter specifies the time period, in seconds, after which a

REGISTRATION expires. This value is inserted into the Expires header field.

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WIP2 User’s Manual

• Subscription Expires: This parameter specifies time period, in seconds, after which a

SUBSCRIBE expires. This value is inserted into the Expires header field.

• Backup Registration Expires: This parameter specifies the time period, in seconds, after which

a REGISTRATION expires for the Backup proxy. This value is inserted into the Expires header field.

• DNS SRV Lookup: This parameter configures the phone to resolve the SIP Proxy IP address

through DNS SRV records.

• Registrar address and port: These parameters specifies the SIP registrar server address and

port. When this value is set and registration is enabled, the phone attempts to register with this server instead of the proxy server. The default proxy port is 5060.

• Phone SIP Port: This phone specifies the transport port number that is uses to receive SIP

messages.

• RTP Starting Port: The phone uses consecutively numbered RTP and RTCP port numbers

(actually UDP port numbers) for communication. RTP carries media and RTCP carries control information. The default RTP start port is 1760.

• Transport Protocol: This parameter specifies the protocol used to transport SIP messages.

Currently, the WIP2 only supports UDP transport.

• Invite Retransmissions: This parameter specifies the number of unsuccessful INVITE

transmissions before the phone switches to the backup proxy.

• Non-Invite Retransmissions: This parameter specifies the number of unsuccessful

retransmissions (other than INVITE) before the phone switches to the backup proxy.

• Validate Request URI in SIP messages: When this parameter is set to Yes , the phone verifies

the IP address, Device ID, and port number of any SIP messages that it receives. If these parameters do not match those of the phone, the SIP message is discarded.

The WIP2 provides the following methods for setting network IP addresses:

• Menu commands: Section 8.7.4 on page 118.

• Configuration commands: Section 9.4.2 on page 136.

• Web Interface Configuration Utility: Section 10.6.3 on page 166.

4.5.4 Codec Settings

Codecs are algorithms that the phone uses to encode voice data. The WIP2 provides the following four codecs:

• G.711-µ-law: typically used in North America and Japan

• G.711 A-law: typically used everywhere else

• G.729 A: used in bandwidth restricted networks

• G.729 AB: used in bandwidth restricted networks

The WIP2 provides the following methods for setting network IP addresses:

• Menu commands: Section 8.7.6.1 on page 126.

• Configuration commands: Section 9.4.5 on page 145.

• Web Interface Configuration Utility: Section 10.6.5 on page 169.

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Chapter 5

Interacting with the Phone

5.1 Call Appearances

The WIP2 phone has two call appearances. Each call appearance supports a separate voice call.

This type of phone is different from phones in common use for the past 100 years. On those older phones a physical pair (or two pairs) of wires carry a single voice call. A phone that can accommodate two voice calls connects to two such circuits, with each circuit being referred to as a line. A switch on the phone selects between the lines (and therefore with whom you are talking). A phone that has two lines has two such sets of circuits and can allow two simultaneous calls.

The WIP2 phone has a single circuit to connect to the switch. All calls take place over this same circuit, or line. Dedicated software and hardware inside the phone and the switch support two simultaneous conversations. These are referred to as two call appearances, not two lines.

5.2 Display

The display, located below the handset speaker and above the buttons, is a graphical LCD, 96 dots 65 dots that displays five rows of characters. The display utilizes a proportional font, therefore the number of characters on a row varies on the basis of the text being displayed. Typically, the display shows about 16 characters.

The WIP2 provides a back light that illuminates the display when you press a button or during a call. The back light automatically turns off after the phone has been inactive for 30 seconds.

5.2.1 Display Organization

The LCD comprises the following three component rows: the icon bar, the text display, and the menu bar.

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WIP2 User’s Manual

5.2.1.1 Icon bar

The Icon bar is located at the top of the LCD and displays one or more icons that indicate WIP2 status. Icons displayed by the WIP2 include:

• The Antenna icon, located in the left corner of the Icon bar, indicates the reception level of the

signal being received from the specified network. This icon displays a small antenna figure followed by 0-4 bars: zero bars indicates that the phone is not receiving a signal; four bars indicates the phone is receiving a strong signal.

• The Handset icon indicates that the phone is servicing a voice call in Handset Listening mode.

• The Speaker icon indicates that the phone is servicing a voice call in Speaker mode.

• The Envelope icon indicates that you have an unread voice mail or text message.

• The Key icon indicates the keypad is locked

• The Padl oc k i c on indicates the phone is servicing an encrypted call.

• The Alphanumeric icon indicates the case mode for entering digits and characters. See section

5.3.5.3 on page 43.

• The Battery icon indicates the remaining battery reserves. The number of bars in the battery

indicates the status of the battery:

— three bars indicates a fully charged battery

— zero bars indicates a operational battery with limited reserves

— flashing bars indicates the battery is being charged

— a blinking battery, with no bars, indicates the battery is almost discharged and the phone

will turn off in less than three minutes.

The icon bar in the above figure displays the antenna, handset, and battery icons.

5.2.1.2 Status Bar

The Status Bar comprises three rows in the center of the LCD that displays phone status, configuration menus, date, time, a greeting message, and calling options. Status Bar contents depend on the operational status of the phone.

The status bar in the above figure displays 1. Connected on the first line, Bonnie Hopkins on the second line, and the QoS icon with the time of day on the third line.

5.2.1.3 Option Bar

The Option bar, located at the bottom of the display, shows options triggered by pressing the LEFT soft button and the RIGHT soft button. The available options depend on the status of the WIP2. Option bar options displayed by the WIP 2 include:

• Answer: Press the soft button to answer an incoming call.

• Back: Press the soft button to return to the previous view.

• DND: Press this soft button to send an incoming call directly to voice mail.

• Exit: Press this soft button to return the Status Panel to the greeting message view.

• Menu: Press this soft button to access the configuration menus.

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• Mode: Press this soft button to change the case mode when in alphabetic mode.

• Options: Press this soft button to access a list of calling options.

• Presence: Press this soft button to change your user presence.

• Select: Press this soft button to select the highlighted menu option.

• Store: Press this soft button to store the Status Panel contents to the phone book.

The sample panel displays Options for the LEFT soft button and Mode for the Right soft button.

5.2.2 Display Panels

The WIP2 phone displays call status and configuration settings through the LCD. The following sections describe WIP2 panels displayed by the LCD.

5.2.2.1 Home panel

The WIP2 displays the Home panel when the phone is not servicing a voice call and an option list is not available.

5. Interacting with the Phone

• the Icon Bar displays the Antenna icon and the Battery icon

• the Status Bar displays the greeting message (WIP2 Phone) on the top row, the time on the

center row, and the date on the bottom row

The contents of the center and bottom rows are configured by the Time and Date order parameter, as described in section 5.2.3.4 on page 40.

• the Option Bar displays Menu (LEFT button) and Presence (RIGHT button) options.

5.2.2.2 List Panels

List panels display a set of available options. The WIP2 uses List Panels to navigate through configuration menus or to display available calling options as you use the phone. List panels comprise the following components:

• The Icon Bar displays the name of the List (Options). This name often includes the menu path.

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WIP2 User’s Manual

• The Status Bar displays the available menu options (Pick up, Pag e , and Text Message). The

black bar is the cursor that indicates the highlighted option (Pa g e). A scroll bar on the right side of the Status Bar indicates the list contain additional options that are not displayed.

Press the UP and DOWN buttons to move the cursor through all available options.

• The Option Bar displays the actions performed by pressing the LEFT (Select) or RIGHT (Exit)

soft buttons.

Pressing the Select option activates the highlighted option. The WIP 2 behavior that is triggered by pressing the Select button depends on the type of option selected

— Menu options open another List panel. The WIP 2 implements a hierarchical menu

— Parameter options open a Selection panel for specifying a parameter setting. See section

— Action options display a data entry panel for specifying contact information. This

— Information options display an Information panel that displays a parameter setting. See

structure that provides access to configuration settings through layers of List panels often referred to as menus and submenus. See section 5.5 on page 47.

5.2.2.3.

information may be added to the WIP2 phone book or used to establish a voice call or send an instant message. See section 5.2.2.4.

section 5.2.2.5.

5.2.2.3 Action Panels

WIP2 activity that affects the contents of the Status Panel includes dialling a call, sending a call, receiving a call, servicing an active call, and disconnecting a call. Chapter 6, starting on page 53, describes the display contents during all phone activities.

5.2.2.4 Selection Panel

The phone displays a Selection panel when you press the LEFT (Menu) while a Menu panel highlights an option that requires a parameter setting. The sample menu panel is displayed by selecting Menu | User Settings | Right Button from the Home panel.

When the phone displays a selection panel:

• The Icon Bar displays the name of the parameter (Right button) that panel is configuring.

• The Status Bar displays the parameter setting options (Presence, Pa ge , and Phone book). The

circles on the left side indicates the present parameter setting. A scroll bar on the right side of the Status Bar indicates the list contain additional options that are not displayed.

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In the above panel, Presence is the current setting and Pa ge will be activated if you select the LEFT (Select) button. A scroll bar on the right side indicates that additional options can be displayed by pressing the UP or DOWN buttons. The black bar is the cursor that indicates the highlighted option (Pa ge ).

• The Option Bar displays the Select and Back options that are activated by pressing the LEFT

or RIGHT buttons. Pressing LEFT (Select) activates the highlighted option and returns to the previous panel. Pressing RIGHT (Back) returns to the previous menu panel without activating the highlighted option. Pressing the red END button returns to the Home panel without activating the highlighted option.

5.2.2.5 Information Panel

The phone displays an Information panel when you select a menu option that returns a parameter setting. The following panel is displayed by selecting Menu | Information | Times | Powered on.

5. Interacting with the Phone

The phone begins displaying the Information Panel when you select the specified menu option and continues displaying the panel for the period specified by the Event Timer (section 5.2.4).

WIP2 parameters cannot be modified from an Information panel. Some Information panels display parameters that can be adjusted from a Selection panel. Other Information panels display information that cannot be configured, can be changed only by power cycling the phone, or is changed automatically as the phone is being used.

5.2.3 Adjusting the LCD

5.2.3.1 Contrast

The contrast setting adjusts the display darkness to improve its readability. The display readability is affected by ambient light, room temperature, and the angle at which you view the display. To adjust the LCD contrast:

• Menu commands: Section 8.6.1 on page 92.

• Configuration commands: Section 9.4.4 on page 144.

• Web Interface Configuration Utility: Section 10.5.1 on page 158.

5.2.3.2 Greeting

The Greeting is the message displayed on the top line of the Status panel when the phone is idle In the following panel, the greeting message is Jack’s Phone.

To change the LCD greeting:

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• Menu commands: Section 8.6.4 on page 94.

• Configuration commands: Section 9.4.3 on page 140.

• Web Interface Configuration Utility: Section 10.5.1 on page 158.

5.2.3.3 Language

The WIP2 can display LCD text in one of several languages. To change the display language:

• Menu commands: Section 8.6.9.2 on page 106.

• Configuration commands: Section 9.4.3 on page 140.

• Web Interface Configuration Utility: Section 10.5.4 on page 163.

5.2.3.4 Date and Time Format

The WIP2 displays the date and time of day on the bottom two rows of the Status Panel when the phone is inactive. You can adjust the format of the time and date display as follows:

• Time and Date order: This parameter determines the rows that display the time and date. By

default, the second row displays the time is and the third row displays the date.

• Time Format: The time can be displayed in 12 hour (1:30 pm) or 24 hour format (13:30). To

adjust the time format.

• Date Format: The date can be displayed in four different formats

To adjust the time and date display:

• Menu commands:

— section 8.6.9.3 on page 106 (date and time order)

— section 8.6.9.4 (time format)

— section 8.6.9.5 (date format)

• Configuration commands: section 9.4.3 on page 140

• Web Interface Configuration Utility: section 10.5.4 on page 163

5.2.4 Event Timer

The event timer determines the time period that the WIP2 displays call status or error messages before returning to the normal display. To adjust the event timer:

• Menu commands: section 8.6.8.1 on page 104

• Configuration commands: section 9.4.3 on page 140

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• Web Interface Configuration Utility: section 10.5.1 on page 158

5.3 Keyboard

5.3.1 Description

The keyboard contains all of the keys and buttons on the phone. The term buttons refers to the switches directly below the display. The term keys refers to the switches that have writing on them. Figure 5-1 displays the WIP2 keyboard.

5. Interacting with the Phone

ghi

pqrs

Figure 5-1 WIP2 Keypad

abc

jkl

tuv

5.3.1.1 Description of Buttons

The six WIP2 buttons are located below the display and access features or functions of the phone or phone system. Figure 2 identifies each WIP2 button. In addition to the following list of primary button functions, specific features are also accessed through these buttons, as explained in the manual sections that describe these features.

Left

Soft

Button

def

mno

wxyz

Right

Soft

Button

Send

Button

Down

Button

(green)

Figure 5-2 WIP2 Buttons

End

Button

(red)

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WIP2 User’s Manual

• Left soft button: This button selects the option displayed in the bottom left corner of the

display.

• Up button: The function of this button depends on the operation mode of the phone

— When the phone is idle and displays the main view, this button accesses a list of feature

— When a call is active and the phone displays the main view, this button accesses a menu that

— When the phone displays a menu, this button moves the cursor up one position within the

• Right Soft button: This button selects the option displayed in the bottom right corner of the

display.

• Send button: This button is also called the green button. Press this button after entering the

digits of a call to send that call. When the phone is idle, this button accesses the call log. You can also press this button to power on the phone.

• Down button: The function of this button depends on the operation mode of the phone

— When the phone is idle and displays the main view, this button accesses a menu that adjusts

options, including call pickup, text messages, and the phone book.

adjusts the handset volume.

list.

the ringer volume.

— When a call is active and the phone displays the main view, this button accesses a menu that

adjusts the handset volume.

— When the phone displays a menus, this button moves the cursor down one position within

the list.

• End button: This button is also called the red button. Press this button to terminate a call or to

disconnect the phone after the other party terminates the call. You can also press this button to power off the phone.

5.3.1.2 Keypad Description

The keypad is located below the six buttons and comprises 12 keys labelled 0 to 9, *, and #. These are used to dial a number and perform other functions.

5.3.2 Key Click Tone

The Key Click Tone parameter specifies the sound emitted by the phone when you press a button or key while you are not talking on the phone. Available key click tones include silence, clicks, beeps, or a bleep tone.

The WIP2 provides the following methods for adjusting the key click tone:

• Menu commands: Section 8.6.7.9 on page 101

• Configuration commands: Section 9.4.5 on page 145

• Web Interface Configuration Utility: Section 10.5.3 on page 161

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5.3.3 Dial Timeout

When dialling a number, you signal the phone that the phone number is complete and ready to send by pressing the # key. If you do not press the # key after dialling a number, the Dial Timeout determines the time that the phone waits after the last digit is dialled before sending the number to the SIP server.

The WIP2 provides the following methods for adjusting the dial timeout value:

• Menu commands: Section 8.6.8.2 on page 104

• Configuration commands: Section 9.4.3 on page 140

• Web Interface Configuration Utility: Section 10.5.1 on page 158

5.3.4 Programming the Right Button

The Right Soft button is programmable, allowing you to define its function when the phone is idle. Available functions including setting your presence (section 5.7 on page 50), calling a paging group (section 6.7 on page 65), or accessing your phone book (section 5.6 on page 49).

The WIP2 provides the following methods for programming the right soft button:

• Menu commands: Section 8.6.3 on page 93

5. Interacting with the Phone

• Configuration commands: Section 9.4.3 on page 140

5.3.5 Alphanumeric Mode

5.3.5.1 Purpose

The keypad can be used to enter alphabetic characters. This is useful for dialling a SIP address or entering names in the phone book. The phone provides specific menus for using alphabetic mode, including the phone book entry view (see section 5.6 on page 49) and the number dialling view (see section 6.2 on page 53).

5.3.5.2 Entering Alphanumeric mode

The phone indicates that you are in alphanumeric mode by showing an alphanumeric icon in the upper right corner of the display, next to the battery level indicator. The alphanumeric icon comprises the numbers “123”, or the letters “ABC” in various cases.

5.3.5.3 Case modes

The alphanumeric icon, located in the upper right corner of the display next to the battery icon, indicates the case mode of the text that the phone enters as you press the numeral keys:

• abc indicates that only lower case text will be entered.

• ABC indicates that only upper case text will be entered.

• Abc indicates that the first letter following a space will be upper case and all other letters will

be lower case

• 123 indicates that only numbers will be entered.

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WIP2 User’s Manual

To change the character mode, press the RIGHT Soft Button (Mode) when available or the # button when Mode is not available.

5.3.5.4 Entering Alphanumeric Characters

The digit keys 2 to 9 enter letters of the alphabet that are displayed on those keys. When you press a key, it selects the first character. If you quickly press the key again, it selects the second letter and so on. When you repeatedly press the key, the phone selects the next character in sequence, then the number of the key, then it scrolls back to the first letter.

To scroll through the list of characters, press the key within 800 ms of the last press. If you take longer than this, the cursor position moves to the right and when you next press the key you will select the first letter in the list. If you want to select a character from the same key to be the next character you enter, you can wait or you can press the UP key.

5.3.5.5 Character Mapping on Numeric Keys

The characters mapped to the numeric keys depends on the language parameter selected (see section 5.2.3.3 on page 40). This is a list of the English characters selected by repeatedly pressing the specified keys:

• 1: ~, -, _, !, 1

• 2: a, b, c, 2; or A, B, C, 2

• 3: d, e, f, 3; or D, E, F, 3

• 4: g, h, i, 4; or G, H, I, 4

• 5: j, k, l, 5; or J, K, L, 5

• 6: m, n, o, 6; or M, N, O, 6

• 7: p, q, r, s, 7; or P, Q, R, S, 7

• 8: t, u, v, 8; or T, U, V, 8

• 9: w, x, y, z, 9; or W, X, Y, Z, 9

• 0: @, space, 0

• *: * . , : ; - _ ( ) ’ ” @ & % / \ < > ~ + = ? ! $ { } [ ] |

You can enter a dot (period or full stop) quickly by pressing the * key two twice.

• #: Pressing the # button can either change the alphanumeric mode (section 5.3.5.6) or execute

a call (section 6.2.1.3 on page 54). To enter the # character into the data entry area, press and hold the # key.

5.3.5.6 Exiting Alphanumeric Mode

To exit alphanumeric mode, terminate the function that you are performing. When entering a SIP address, you terminate the function by either calling the address (pressing the SEND or # button) or discontinuing the call (press the END button). When entering a phone book address, press the LEFT (Store) button to add the address to memory or press the RIGHT (Back) button to discard the field contents.

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5.4 Handset, Headset, and Speaker

5.4.1 Listening Devices

The WIP2 provides three devices for conducting phone conversations - handset, speaker phone, and headset.

• Handset: When used as a traditional handset, the speaker and microphone are located on the

front of the phone. The speaker is located at the top of the phone, above the display. The microphone is located at the bottom of the phone, below the number keys. When using the handset, hold the phone next to your ear and mouth, similar to a traditional phone.

The phone shows a handset icon in the display when you use the handset.

5. Interacting with the Phone

• Speaker phone: When configured for use as a speaker phone, audio is played through the

speaker located on the back of the phone above the battery cover. You speak through the microphone that is used for handset mode. The WIP2 can be conveniently used as a speaker phone when placed in the charger cradle.

The phone shows a speaker icon in the upper left corner of the display when being used as a speaker phone.

• Headset mode: An optional headset can be plugged into the USB port located on the bottom

panel of the WIP2. The output speaker and the microphone are located on the headset.

To switch between Handset mode and Speaker mode during a call, press the green SEND button.

Section 6.2.1.5 on page 55 and section 6.4.3.1 on page 61 describes the method of specifying a listening device when making or answering a call.

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WIP2 User’s Manual

5.4.2 Device Modes

Device modes specify the manner that listening modes are invoked. Normal Mode defines the default device operation. All manual procedures assume that the WIP2 is in Normal mode unless otherwise stated. Transposed Mode switches the method of initiating voice conversations in handset mode and speaker mode.

5.4.2.1 Normal Device Mode

In Normal Device mode:

• Press the SEND button to answer a call activates the handset

• Press the # button to answer a call activates the speaker phone

• Place a call by pressing the SEND button activates the handset

• Place a call by pressing the # button activates the speaker phone

5.4.2.2 Transposed Device Mode

In Transposed Device mode:

• Pressing the # button to answer a call activates the handset

• Press the SEND button to answer a call activates the speaker phone

• Placing a call by pressing the # button activates the handset

• Placing a call by pressing the SEND button activates the speaker phone

5.4.2.3 Toggling Device Mode.

The WIP2 provides the following methods for changing the device mode:

• Menu commands: Section 8.6.7.4 on page 98.

• Web Interface Configuration Utility: Section 10.5.3 on page 161.

5.4.3 Volume Adjustment

You can adjust the volume for the ringer, the headset and the external speaker. In addition to the following manual adjustment methods, you can set the volume for each through configuration commands, as listed in section section 9.4.5 on page 145. Valid volume settings, as displayed by the Volume panel, range from 0 to 20. The following panel displays the Ringer Volume setting.

To adjust the Ringer volume:

1. Press the DOWN button while the phone is idle to access the Ringer Volume panel.

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2. Press the UP and DOWN buttons to adjust the volume.

To adjust the Handset volume:

1. Activate the handset during a voice call.

2. Press the UP or DOWN button to access the Handset Volume panel

3. Press the UP and DOWN buttons to adjust the volume.

To adjust the Speaker phone volume:

1. Activate the speaker phone during a voice call

2. Press the UP or DOWN button to access the Speaker Volume panel

3. Press the UP and DOWN buttons to adjust the volume.

5.5 Menu

The Menu is the collection of List panels that provide access to configuration settings, the WIP2 phone book, and instant message tools. You can view or modify configuration settings and user preferences through the Menu.

This section describes how to access and exit the menu. Chapter 8, starting on page 81 summarizes the menu structure and describes all commands accessible through the menu.

5. Interacting with the Phone

5.5.1 Accessing the Menu

To access the Menu, press the LEFT button (Menu) while the display is in idle mode.

5.5.2 Navigating Through the Menu

Pressing the Menu button displays a list of submenus, each of which provides access to other menus or to configuration settings. Menus are displayed on List panels (section 5.2.2.2 on page

37). You access configuration parameter panel by navigating through a series of List panels. Each

item in the Main Menu List Panel points to a List panel that is a submenu of the main menu.

The example panel displays the User Settings, Pswd Settings, and Self Test options in the Menu List panel. The scroll bar indicates that there are other menu options; press the UP and DOWN buttons to display these options.

To select an option, use the UP and DOWN buttons to highlight the desired item, then press the LEFT (Select) button. Press the RIGHT (Exit) button to return to the previous panel. Press the red END button returns the display to the Home panel.

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5.5.3 Protected Mode

Selected configuration parameters are password protected to prevent unauthorized access. You may view these parameter settings at any time, but you must enter Protected mode to modify them. To place the phone in protected mode, enter the WIP2 password in the appropriate data entry panel.

After modifying protected parameters, you should exit protected mode to prevent anyone else from making authorized changes. The WIP2 automatically exits protected mode if you do not make any configuration changes for ten minutes or when you turn the power off.

The configuration file can change the password, allowing the administrator to restore a specified password each time you power on the phone.

To access the Web Interface Utility, you must enter the password.

To perform password operations, including protection mode entry and exit, and changing the password:

• Menu commands: Section 8.7.1 on page 108

• Configuration commands (changing the password): Section 9.4.3 on page 140

• Web Interface Configuration Utility

— Entering Protected Mode: Section 10.1.1 on page 151

— Leaving Protected Mode: Section 10.1.2 on page 152

— Changing the Password: Section 10.6.6.1 on page 170

5.5.4 Exiting the Menu

To exit the menu and return to the Home panel:

• press the red END button at any time; this discards any proposed changes on the current

display panel

• press the RIGHT button repeatedly until the display shows the Home panel.

If you do not press any keys or buttons for 60 seconds, the phone automatically exits the Menu mode.

5.5.5 Using the Menu and Receiving a Call

When you receive a call while accessing the menu, the display immediately shows the incoming call panel (section 6.4 on page 59) and continues to show the call status through the duration of the call. When the call is finished, the LCD returns to the state it was in prior to the call, allowing you to continue the menu operations.

5.5.6 Saving the Data

When you exit the menu system after changing the value of a menu parameter, the phone saves the data to non volatile memory. The phone displays the message:

The process of saving the configuration takes about two seconds. Do not turn off the power while the phone displays this message.

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After the phone saves the data, the phone returns to idle display mode or plays a different message if the phone is active. You can send and receive calls while this message is displayed. The phone continues saving the data and changes the display appropriately.

If you change the menu configuration and turn off the power without exiting the menu system, the phone will not save your changes and the changes that you made will be lost.

5.6 Storing Phone Numbers

The WIP2 provides a Phone Book and Call Log for storing frequently called phone numbers and addresses.

5. Interacting with the Phone

5.6.1 Phone Book

The WIP2 Phone Book stores the names and numbers of 99 contacts. You can initiate calls to contacts from the phone by pushing the SEND button. The phone book can be searched for a contact by name or you can access each contact sequentially by press the UP and DOWN buttons. To access the WIP2 phone book:

• Menu commands: section 8.3 on page 82

• Web Interface Configuration Utility: section 10.3 on page 152

5.6.2 Call Log

The WIP2 call log retains the name and contact information for the most recent 64 calls. To access the call log from the Idle state, press the SEND button:

Each line displays the following information about the voice call:

• The icon and arrow specifies the type and direction of the call, as indicated by the following

icons:

• The arrow specifies the direction of the call; an X indicates a missed call.

• The number specifies the position of the call within the call log; 1 indicates the most recent call.

• Then name or number after the placement number specifies the other party of the call.

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Press the UP and DOWN buttons to scroll through call log entries.

Press the SEND button to call the contact specified by the call log entry.

Press the END button or the RIGHT (Exit) button to return to the idle mode.

Press the LEFT (Select) button to display the time and date of the call. You can also store the caller information to the phone book from this panel:

5.7 Presence

Presence is a service available on the MX250, MX30, and many other systems that uses and distributes the availability status of each system user. Presence information allows you to verify the availability of system users before attempting to contact them. Presence improves overall enterprise productivity by reducing calls to unavailable parties and by providing the enhanced ability to instantly schedule meetings, events, and communications sessions based on the availability of desired participants.

The WIP2 provides a menu that changes your presence status if your system supports presence. Section 8.2 on page 82 describes the menu commands that changes your presence state.

5.8 Restoring Factory Defaults

The WIP2 provides a method of resetting all phone parameters to their original factory installed values. To adjust the LCD contrast:

• Menu commands: Section 8.6.10 on page 107.

• Web Interface Configuration Utility: Section 10.5.5 on page 163.

5.9 Data Backup

When you remove the battery from the phone, the phone saves data in non-volatile memory. This storage does not depend on a battery and the data will therefore be saved for many years.

Data stored in this non-volatile memory includes:

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• everything that you enter with the menu

• call forwarding

• the list of recent calls made and received

• the list of 100 contacts in the phone book

5. Interacting with the Phone

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Chapter 6

Using the Phone

6.1 Introduction

The WIP2 phone communicates directly with a SIP server, which acts as an exchange to provide access to users and services to which it is similarly connected. When communicating with a SIP server that can access a telephony gateway, your WIP2 can conduct voice calls with other legacy telephones in addition to other device connected to the gateway.

While the WIP2 performs similarly to a convention telephone, there are subtle differences that affect the manner in which you use the IP phone. This chapter describes using the WIP2 phone to dial, send, receive, and end voice calls.

6.2 Dialling and Sending a Call

IP phones, such as the WIP2, operate differently than phones that have been in common use over the past 100 years. To specify the destination for a call, a conventional telephone transmits individual digits to the telephone exchange as you dial them. The WIP2 assembles all of the digits, then sends the complete phone number in a single message to the SIP server that handles the call. In addition to traditional phone numbers, the WIP2 supports the use of alphabetic characters in the calling message, allowing you to specify a SIP address as the destination for your call.

Dialling a Call refers to the process of assembling the alphanumeric characters that comprise the destination address (or phone number) into a message, then sending that message to the SIP server. You dial a call from any of the following three WIP 2 panels:

• The Call panel composes a phone number or SIP address

• The Phone Book specifies a phone number or SIP address previously stored in the phone’s

memory

• The Call Log specifies contact information for the previous 64 calls sent or received by the

phone.

6.2.1 The Call Panel

The Call Panel, as shown in figure 1, provides the data regions for entering phone numbers or SIP addresses. Call panel component contents include:

• The Icon bar contains the antenna icon, alphanumeric icon, and battery icon.

• The top row of the Status panel displays the Call Appearance number of the new call.

• The bottom two rows of the Status panel is the data entry area.

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• The Menu bar displays the Menu and Mode options for the soft buttons.

Figure 6-1 Call Panel

6.2.1.1 Accessing the Call Panel

To access the Call Panel from the Idle panel, press any number key, the * key, or the # key

To display the Call Panel and hear dial tone as you enter the phone number or SIP address:

1. access the Home panel

2. press the UP button

3. select New Call from the option list

4. press LEFT (Select)

To access the Call Panel from any menu panel, press the green SEND button.

To access the Call Panel during an active call, perform the following procedure:

1. Place the current call on hold by pressing RIGHT (Hold).

2. Press LEFT (Options).

3. Select New Call from the option list.

The top line of the Status panel indicates that the call will use the second call appearance.

6.2.1.2 Entering Characters in the Call Panel

The call panel cursor is a blinking horizontal link located in the data entry area. Pressing a numeral key enters a character at the cursor location.

Press the DOWN button to remove the character immediately left of the cursor.

Press the UP button to move the cursor one character to the right without removing that character. If the cursor is at the end of the string, pressing the UP button moves the cursor to the beginning of the string.

6.2.1.3 Using the # key in the Call Panel

Press and release the # key to send the Call Panel contents to the SIP Server. Press and hold the # key to enter a # character into the phone number.

6.2.1.4 Dialling Using a SIP Address

When you dial a SIP address, you do not need to know a person’s phone number. This is a good method of making a call if the person’s address was created logically.

A SIP address is normally written as:

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SIP:name@domain

For example:

SIP:john.doe@zultys.com

Do not write “SIP:” when entering a SIP address; the phone automatically inserts that into the address. When calling an address in the same domain as your phone, the domain name is also not required.

To enter a SIP address, place the phone in alphanumeric mode, as described in section 5.3.5 on page 43.

6.2.1.5 Sending a Call from the Call Panel

To send a call from the Call Panel, press the SEND button to use the handset or press the # key to use the speaker phone. If the data entry region is blank, pressing the SEND button or the # key accesses the Call Log.

If you accessed the call panel by selecting New Call from the options list, the phone automatically sends the call after you enter the number even if you do not press the SEND or # key. Refer to section 5.3.3 on page 43 for information on the dial timeout period. This parameter configures the time between when you finish entering the phone number and when the phone sends the call.

6. Using the Phone

6.2.2 The Phone Book

The phone book stores calling information for a maximum of 99 contacts. You can call phone book contacts directly from phone book panels. Section 5.6.1 on page 49 describes the WIP2 phone book.

To call a phone book contact:

1. Access the Menu when the phone is in Idle Mode by pressing the LEFT (Menu) button.

2. Press the DOWN button to highlight Phone Book, then press the LEFT (Select) button.

3. Select a phone book entry using one of the following methods:

• use the UP and DOWN buttons to scroll through the contact list

• use the number keys to move the cursor directly to a specific entry

4. Press the green SEND button to send a call to the specified contact.

6.2.3 The Call Log

The WIP2 call log retains the name and contact information for the most recent 64 calls. Section

5.6.2 on page 49 describes the WIP2 call log.

To call a call log contact:

1. Access the Call Log while the phone is in Idle Mode by pressing the green SEND button. You can also access the Call Log by pressing the SEND button from the Call Panel if the data entry area is empty.

2. Select a contact by using the UP and DOWN buttons to scroll through the Call Log entries.

3. Press the green SEND button to send a call to the specified contact.

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6.2.4 Dialling an Invalid Destination

When you initiate the call, the phone performs a simple check on the number or address that you entered. If the number or address is invalid, the phone a Network Busy panel:

The phone retains this display until you disconnect the call by pressing the red SEND button.

6.2.5 Making a Call Without a SIP Proxy

The WIP2 phone is intended for use with a telephone system but it is possible to use it without one. You might do this if you have two phones either directly connected or isolated on a network. To make the call, you must know the IP address of the phone you want to call or the other device must have an FQDN that your phone can resolve with a DNS server.

To make a call directly to the other device, ensure that:

• your phone has a unique IP address

• your phone has not registered with a SIP registrar

• you know the IP address and device ID of the phone you want to contact

The following instructions contain many steps, some of which may not be applicable depending on the configuration of the phone:

1. Log into the phone using the password as described in section 8.7.1 on page 108.

2. Disable DHCP, set the static IP address, subnet mask, and default gateway, as described in

section 8.7.3 on page 113.

The phones do not require a static IP address. However, phones using DHCP may receive a new IP address after its lease expires. You must find out the new IP address before making calls to that phone.

3. Remove the address of the TFTP server and the address of the SIP outbound proxy, as described in section 8.7.3 on page 113.

4. Assign a unique device ID to the phone and remove the domain name, as described in section 8.7.5 on page 124.

5. Repeat these steps for the other phone.

6. Connect the phones so that they can be accessed over the LAN.

7. Create a call from one phone to the other using the method, addressing the other phone by

its device ID and IP address or FQDN. For example, if the two phones have device IDs of East and West, you might make a call from East to West by typing:

8. To make repeated calls in this manner, enter the address into a memory location. Section 5.6.1 on page 49 describes the phone book.

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6.3 Call Proceeding and Call Answered

6.3.1 Display Contents

After sending a call, the display changes to indicate a proceeding call:

6. Using the Phone

The phone plays the specified ringback tone while the call is proceeding.

6.3.2 Call Progress Tones

Call progress tones inform you of the status of a call. These tones include the dial tone, ringback tone, busy tone, and network busy (congestion) tone. Conventional phones receive these tones from a central office. The cadence used for each tone depends upon the country of origin of the tone.

The WIP2 receives call status information from the system to which it is connected. It can then play a call status tone to mimic the operation of a conventional phone. The country setting specifies the country setting for these call progress tones.

The WIP2 provides the following methods for adjusting Country Setting for Call Progress Tones:

• Menu commands: Section 8.6.9.1 on page 105.

• Configuration commands: Section 9.4.3 on page 140.

• Web Interface Configuration Utility: Section 10.5.4 on page 163.

6.3.2.1 Ringback

When calling another SIP phone, the ringback that you hear is generated by your phone. The tones will be those for the country that you selected.

1. The phone actually displays a “Calling” panel until is receives a RINGING SIP message from the destination phone. In normal operation, the message is received quickly enough to prevent the Calling panel from being seen.

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When calling a PSTN phone using ISDN circuits, the SIP to PSTN gateway normally opens the communication path so that you hear the sound coming from the network. Therefore, if you are calling a different country you will hear the ringback tone from that country. This tone may be different from that used in your country.

When calling a PSTN phone using T1 CAS circuits, the SIP to PSTN gateway may not know the status of the connection and open the speech path even though there is no ringback. The phone behaves as if the call was established. Because the speech path is open, you may hear a valid busy tone, even though the WIP2 indicates that you are connected.

6.3.2.2 Far End Busy

If the person you are calling is busy, the phone either plays the busy tone for your country or the busy tone that is generated by the phone network at the far end. This depends on if your server is notified that the called party is busy. The LCD shows the busy panel (section 6.3.1).

The phone maintains this state until you disconnect the call by pressing the END button.

6.3.2.3 Network Busy

If the network is busy, the phone either plays the fast busy tone (congestion tone) for your country or the fast busy tone that is generated by the phone network at the far end. This depends whether your server can detect if the network is busy.

The phone displays the busy panel i(section 6.3.1) if the address or number you are calling does not exist or is not available.

The phone maintains this state until you disconnect the call by pressing the END button.

6.3.2.4 Network Failure

If the phone sends a message to the SIP server that the SIP server does not answer, the phone displays:

The phone makes the handset and speaker quiet and displays the message until you attempt to make another call or perform another task on the phone.

You should contact the administrator of the system if you see this message.

6.3.3 Call Answered

When the called party answers, the phone displays the call status panel, as described in section

6.5.2.1.

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6.4 Receiving a Call

6.4.1 Call Alerts

When you receive a call, the WIP2 displays an incoming call message and can either vibrate or play an audible tone. The call alert options that are available depends on the state of the phone when you receive a call.

6.4.1.1 When the Phone is Idle or When a Call is on Hold

You can specify the manner that the WIP2 informs you of incoming calls when it is idle or when you have a call on hold. Available options include:

Select the call alert mode. The WIP2 can be programmed to alert you of an incoming call by vibrating, playing a ring tone, or by vibrating and playing a ring tone. To set the alert mode:

6. Using the Phone

• Menu commands: Section 8.6.7.3 on page 98.

• Configuration commands: Section 9.4.5 on page 145

• Web Interface Configuration Utility: Section 10.5.3 on page 161.

Specifying distinctive rings for internal and external calls. The WIP2 can be programmed to play the same ring tone for all incoming calls or one tone for calls from internal sources and a different ring tone for calls from external sources. To set the distinctive ring tone parameter:

• Menu commands: Section 8.7.6.3 on page 127.

• Configuration commands: Section 9.4.5 on page 145.

• Web Interface Configuration Utility: Section 10.6.5 on page 169.

Selecting ring tones for incoming calls. The WIP 2 provides several standard ring tones for incoming calls. You can also program the phone to play custom ring tones in the form of wav files that are stored on your network.

To select ring tones for internal or external calls:

• Menu commands: Section 8.6.7.1 on page 96.

• Configuration commands: Section 9.4.5 on page 145.

• Web Interface Configuration Utility: Section 10.5.3 on page 161.

Accessing wave files from a network location allows a system administrator to control the selection of files that can be used to announce incoming calls.

To specify the network location of wav files:

• Menu commands: Section 8.7.6.4 on page 127.

• Configuration commands: Section 9.4.5 on page 145.

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• Web Interface Configuration Utility: Section 10.6.5 on page 169.

6.4.1.2 Receiving a Call During an Existing Call (Second Call tone)

The WIP2 plays a Second Call tone (also call a Call Waiting tone) if you receive a call while talking on the phone. If you receive an incoming call while a call is on hold, the phone plays the ring tone specified in Section 6.4.1.1 on page 59. To select the second call tone:

• Menu commands: Section 8.6.7.7 on page 100.

• Configuration commands: Section 9.4.5 on page 145.

• Web Interface Configuration Utility: Section 10.5.3 on page 161.

6.4.1.3 Receiving a Call While Accessing the Menu

If the WIP2 receives a call while you are accessing the menu, the phone displays the Incoming Message panel. The phone continues to display call handling view panels until all calls are terminated. After the last call is terminated, the phone displays the menu panel that you were accessing when you received the first call.

6.4.2 Rejecting or Not Answering a Call

6.4.2.1 Rejecting Calls

To reject an incoming call, press the RIGHT (DND) button. If the phone is receiving multiple calls, pressing DND only disconnects the call indicated by the display.

The phone behavior depends on the system to which it is connected. Your system may disconnect the call or route the call to voice mail.

6.4.2.2 Not Answering Calls

If you do not answer the call, the phone behavior depends upon the system to which it is connected. Your system may route a call voice mail or it may disconnect the caller.

6.4.2.3 Missed Calls

When the phone returns to the Home panel, it shows the number of calls that you missed or rejected:

If you have configured the phone to unconditionally forward all calls, none of the calls that the phone receives is counted as being missed.

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Access the call log (section 6.2.3 on page 55) to view a list of the missed calls. You can return a call to a caller if the system received an address from the caller.

The phone may reject a call because of encryption policies, as described in section 7.5.2 on page

76.

6.4.3 Answering the Call

6.4.3.1 Manually Answering a Call

To answer a call, perform one of the following:

• Press the green SEND or LEFT (Answer) button to answer the call in handset mode.

• Press the # button to answer the call in speaker mode.

When you answer an incoming call while talking on the phone, the WIP2 places the existing call on hold and establishes the active voice path with the new call.

6.4.3.2 Automatic Call Answering

The WIP2 phone can be programmed to automatically go off hook after one ring. To set the automatic call answering parameters:

6. Using the Phone

• Menu commands: Section 8.6.7.2 on page 97.

• Configuration commands: Section 9.4.5 on page 145.

• Web Interface Configuration Utility: Section 10.5.3 on page 161.

6.5 During a Call

6.5.1 Keyboard Response

If you press one of the keys 0 to 9, *, or # during an active call, the phone sends a message for that key and plays a DTMF tone through the active speaker.

Pressing the LEFT (Options) button display a menu of operations that you can perform during a call, as described in section 6.5.5.

Pressing the RIGHT (Hold) button places the current call on hold, as described in section 7.1.1.

Pressing the green SEND button switches the active listening device. If the handset is active, pressing the SEND button activates the speaker; if the speaker is active, pressing the SEND button activates the handset.

Pressing the UP and DOWN buttons adjusts the volume of the active listening device.

Pressing the red END button disconnects the call.

If the SIP Server becomes unreachable during an active call, pressing a button that requires a SIP server response (such as Options | Transfer) terminates the call.

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6.5.2 Displaying Call Information

6.5.2.1 LCD Contents

The phone displays the Call Status panel when servicing an active call:

• The icon bar displays the antenna icon (indicating strength of signal), a listening device icon

(handset or speaker) and the battery icon (indicating remaining power reserves)

• The top row of the status panel displays the call appearance number and the call status

• The middle row of the status panel displays contact information of the other party – usually

the phone number or SIP address. If your phone book lists the phone number or SIP address of the other party, the middle row displays the name associated with the number.

• The bottom row of the status panel displays the quality of service indicator and the duration

of the call. Depending on the system and the protocol used to complete the call, the phone may believe the call is connected but the called person has not yet answered the call.

• The menu bar displays the available soft key options.

6.5.2.2 Viewing Quality of Service

The Quality of Service icon displays the voice quality of your call. The number of bars that the QoS indicator displays reflects the voice packet loss in the network, which directly affects the voice quality during the call:

• eight bars are present: no packet loss, voice quality is normal

• six bars are present: you may hear some clicks

• four bars are present: you will hear many clicks

• two bars are present: voice will sound garbled

• no bars are present: voice is almost unrecognizable

6.5.3 Phone Status During a Call

The top status panel row displays the active call appearance number status. Status indicators that the status row can display includes:

• Connected: indicates that the microphone and active listening device is connected to the call

serviced by the displayed call appearance.

• Hold: indicates that the call serviced by the displayed call appearance is on hold

The option listed for the RIGHT soft button can also provide phone activity status. The phone displays the following options, listed in order or preference, for the RIGHT button:

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• Toggle: This option indicates that both call appearances are servicing calls. Press the RIGHT

button to place the current call on hold and resume the call on the other call appearance.

• Unmute: This option indicates that the microphone is disabled and the other party cannot

listen to you. Press the RIGHT button to enable the microphone.

• Hold or Resume: This option indicates the hold status of the phone. Press the RIGHT button

to change the hold status to the displayed option.

If both call appearances are active, you can determine the mute status of the phone by pressing the LEFT (Options) button. The microphone is enabled if the Mute option is available; the microphone is disabled if the Unmute option is available

6.5.4 Muting a Call

Muting a calls silences the microphone; this allows you to hear the person on the other end of the call without letting that person hear you. When you mute the phone, the entire phone is muted, not just the current conversation.

When you mute the phone and press the digit keys, the phone plays the DTMF digit into the audio path you have selected and sends the digit to the switch. You might use this feature to communicate with an IVR system.

6. Using the Phone

To mute the WIP2 phone during a call:

1. Press the UP button.

2. Use the UP and DOWN buttons to select Mute.

3. Press the RIGHT (Select) button.

If the phone is only servicing one call, the RIGHT button option changes to Unmute. When both call appearances are busy, the LCD does not display a mute indicator. To determine the mute mode, press the UP button and search for the Mute or Unmute option. The phone mode is opposite of the available option.

To turn the mute mode off:

1. Press the UP button.

2. Use the UP and DOWN buttons to select Unmute.

3. Press the RIGHT (Select) button.

6.5.5 Call Handling Options

When a call is active, pressing the LEFT (Options) button provides access to the following phone options:

• Pick up: Select this option to pick up a parked calls. Refer to section 7.1.2.2 on page 69.

• Hold or Resume: Select this option to change the Hold status of the call on the current call

appearance. Refer to section 7.1.1 on page 67.

• Mute or Unmute: Select this option to change the microphone status of the phone. Refer to

section 6.5.4.

• Speaker on or Speaker off: Select this option to turn on the Speaker or the Handset. Refer to

section 5.4.1 on page 45.

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• Tr a n s f e r : Select this option to transfer the current call. Refer to section 7.3 on page 73.

• Conference: Select this option to create a conference call. Refer to section 7.2 on page 70.

• Encrypt On or Encrypt Off: Select this option to change the encryption status of the current

call. Refer to section 7.5 on page 75.

• Park: Select this option to park the current call. Refer to section 7.1.2 on page 69.

• Text Message: Select this option to access the Text Mailbox. Refer to section 7.6.2 on page 80.

• New Call: Select this option to initiate another voice call. Refer to section 6.2 on page 53.

• Phone Book: Select this option to access the phone book. Refer to section 5.6.1 on page 49.

• Call Log: Select this option to access the call log. Refer to section 5.6.2 on page 49.

6.6 Ending a Call

6.6.1 You End the Call

To end a call, press the red END button.

• If phone is not servicing another call, the display returns to the state immediately before the

first call.

• If the phone is servicing another call, the LCD displays the state of the other call.

6.6.2 Other Party Ends the Call (Call Disconnect setting)

When the party goes on hook, the WIP2 response depends on the Call Disconnect setting.

• If Call Disconnect is set to silent, the display immediately returns to the panel that was

displayed before servicing the current call.

• If Call Disconnect is set to Busy tone, the phone plays the busy signal and displays the Call

Disconnect panel until you press the red END button.

• If Call Disconnect is set to Busy tone time, the phone plays the busy signal for the period

specified by the Event timer or until you press the red END button. While playing the busy tone, the LCD displays the Call Disconnect panel.

You can also program the phone to play a busy signal when the other party terminates the call. The phone continues to play the busy signal and display the disconnect panel until you press the red END button.

To C al l Di sc on n ec t p ar a me te r:

• Menu commands: Section 8.6.7.6 on page 99.

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• Configuration commands: Section 9.4.5 on page 145.

• Web Interface Configuration Utility: Section 10.5.3 on page 161.

6.7 Page Calls

A page call is a voice call that is sent to a all devices specified by a paging profile. The WIP2 can perform page calls if the media exchange to which it is connected supports paging. The media exchange defines all paging profiles, specifies the devices that belong to each paging profile, and provides the list of paging profiles to the phone. The WIP2 specifies one paging profile as the active profile. Page calls are sent to all devices that are members of the active paging profile.

To se nd a p ag e:

• program the Right Button for Paging (section 5.3.4 on page 43), then press the RIGHT (Page )

button from the idle menu

• select Pa ge from the Call option menu (section 6.5.5 on page 63).

To select a paging profile:

• Menu commands: Section 8.6.7.5 on page 99.

6. Using the Phone

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Chapter 7

Calling Features

7.1 Suspending a Call

Hold and Park are call handling functions that temporarily suspend the conversation while maintaining the state of the call. A user that suspends a call can perform other functions from the phone while the system plays music or pre-recorded messages for the other party. These call handling functions differ as follows:

• Calls on hold must be retrieved from the same phone from which the call was placed on hold

• Parked calls can be picked up from any phone on the system.

7.1.1 Hold

The Hold function suspends the conversation while maintaining the state of a call. The other person cannot hear you and you cannot hear the other person. To resume the conversation, you must retrieve the call from the same phone used to place the call on hold.

7.1.1.1 Placing a Call on Hold (Hold Reminder tone)

To place a call on hold, perform one of the following procedures:

• Press the RIGHT (Hold) button if the Hold option is displayed on the menu bar. The RIGHT

button does not offer the Hold option if both call appearances are servicing calls or if the WIP2 is muted.

• Press the LEFT (Options) button, use the UP and DOWN buttons to select Hold, then press

the LEFT (Select) button.

When the active call appearance is on hold, the first line of the Status Panel indicates the Hold status of the call and the bottom line of the status panel displays the Quality of Service icon and the time period that the call has been on hold:

The phone remains silent while a call is on hold until you retrieve the call or activate the other call appearance. The other party hears music or other messages, depending on your system.

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Pressing the red END button does not affect the call. To disconnect a call that is on hold, you must resume the call then end the call. If the other phone terminates the call while on hold, the phone remains silent and the display returns to the state it enjoyed before the first call.

You can program the phone to play a tone once every 30 seconds to remind you that a call is on hold. To select the Hold Reminder Tone:

• Menu commands: Section 8.6.7.8 on page 100.

• Configuration commands: Section 9.4.5 on page 145.

• Web Interface Configuration Utility: Section 10.5.3 on page 161.

7.1.1.2 Making a New Call After Placing a Call on Hold

To initiate a new call after placing a call on hold, perform the following:

1. Press the LEFT (Select) button to access the Call Options menu.

2. Use the UP and DOWN buttons to select New Call from the Call Options menu.

3. Enter the name or number in the data entry area, then press the green SEND button or the

# key. Refer to Section 6.2 on page 53.

7.1.1.3 Receiving a Call During a Conversation

If you receive an incoming call while you are talking with a person on another call appearance, the phone displays the Incoming Call banner and plays Second Call tone. If you answer the incoming call, the WIP2 automatically places the other call on hold.

7.1.1.4 Resuming the Conversation

To resume a conversation with a party on hold, perform one of the following actions:

• Press the RIGHT (Resume) button if the menu bar displays the Resume option.

• Press the LEFT (Options) button, use the UP and DOWN buttons to select Resume, then press

the LEFT (Select) button.

When both call appearances are servicing calls and the phone is not in conference mode, the call on the inactive call appearance is on hold. To activate that call, press the RIGHT (Toggle) button. The call on the current call appearance is placed on hold before the other call appearance is activated.

If both call appearances are on hold, resume the conversation on the active call appearance by pressing the LEFT (Options) button, then using the UP and DOWN buttons to select Resume. The call on the inactive call appearance is not affected.

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7.1.2 Park

Parking a call suspends the conversation while maintaining the call on the system. Parked call differ from calls on hold in that a parked call can be resumed through any phone on the system and the call appearance is no longer servicing the call and can be used for other calls.

Using call park and call pickup dependent on the support of these functions by the phone system. The following description is based on connecting the WIP2 to a phone system (such as an MX250) that fully supports these functions.

7.1.2.1 Parking a Call

Parking a call suspends the conversation of the call on the active call appearance – you cannot park a call that is on hold. To park a call, press the LEFT (Options) button and select Park from the Call Options menu. The WIP2 transfers the call to the park server and displays a two digit Pickup number. The party that picks up the parked call must enter this number to specify this call.

The person on the parked call hears music or other messages (depending on your system) while the call is in the parked state. The call appearance is released from the call and can be used to dial and send another call.

If the park is unsuccessful, the phone displays:

7. Calling Features

The phone retains this display until you press a key, lift the handset, or replace the handset, after which it displays the screen that the phone was showing prior to you attempting to park the call. You remain connected to the other person.

You can try to park the call again, but if your attempts to park a call fail repeatedly, you should consult your system administrator.

7.1.2.2 Call Pickup

The call pickup functionality depends on the phone system. You can pickup an individual call or a conference call that has been parked.

You can pickup a call that was parked by yourself or by another person parked. You cannot pickup a call that was parked if the other party terminated the call while the call was parked.

To resume a parked conversation:

1. Access the Call Options menu by pressing the UP button when the phone is idle or the LEFT (Options) button during an active call.

2. Select Pickup.

3. Enter the two digit pickup number for the desired call, then press the SEND button, the

LEFT (Pick up) button or the # key. The system provides this number to the party that parks the call at the time a call is parked.

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If the phone is off hook, the phone will play the fast busy tone when you have entered an invalid number. You can enter a valid number or press the Esc button to exit the function.

If you forget the two digit number, call the operator for assistance. The operator may be able to assist you to find the number. If you pickup a parked call that you had not intended to pickup, park the call again. Call the operator and tell the operator what has happened.

7.2 Conference Calls

The WIP2 supports Conference calls, or simultaneous conversations with two other people. The WIP2 can perform conference calls when operating on a phone system that supports multiple call appearances to the phone. You can have only a single conference call active at a time.

You can join people into the conference call that you have called or who have called you. You can drop individuals from and add individuals to the conference at any time.

7.2.1 Creating a Conference Call

7.2.1.1 Adding a New Call to an Existing Conversation

The following procedure initiates a conference by adding a third participant to an existing call:

1. Make or answer a normal call. Verify that the call is not on hold.

2. Press the LEFT (Options) button to access the Call Options menu.

3. Select Conference and press the LEFT (Select) button.

The phone places the Call Panel, as described in section 6.2.1 on page 53.

4. Enter the number or address of the third conference participant, then press the green SEND button.

The phone joins both calls into a single conversation.

7.2.1.2 Joining Two Existing Calls into a Conference

The following procedure creates a conference from two existing calls.

1. Verify that both call appearances are servicing active voice calls.

One or both calls may be on hold.

2. Press the LEFT (Options) button to access the Call Options menu.

3. Select Conference and press the LEFT (Select) button.

The phone joins both calls into a single conversation.

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7.2.2 Display Contents During a Conference Call

7.2.2.1 Display Both Calls

The status panel normally displays information about both call appearances during a conference call:

• The first row of the status panel displays the conference participant on call appearance 1.

• The second row of the status panel displays the participant on call appearance 2.

• The third row of the status panel displays the Conference status and the duration of the

conference call.

7. Calling Features

7.2.2.2 Display Individual Call Information

The following procedure displays call information for an individual call appearance during a conference call:

1. Press the LEFT (Options) button to access the Call Options menu.

2. Select Detail call 1 or Detail call 2 and press the LEFT (Select) button.

The LCD displays the following information about the selected call appearance:

• The first row of the status panel displays the call appearance number and the conference

status of the call appearance.

• The second row of the status panel displays the participant on the selected call

appearance.

• The third row of the status panel displays the Quality of Service icon for this call

appearance and the duration of the call to this participant. This time will differ from the Conference time.

3. Press the RIGHT (Back) button to return to the normal conference display.

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7.2.3 Suspending and Resuming Conference Calls

7.2.3.1 Conference Calls on Hold

To place a conference on hold:

• Press the RIGHT (Hold) button if the Hold option is visible.

• Press the LEFT (Options) button and select Hold.

Use this select when the phone is muted.

The other people on the conference call can converse without you. The people on the conference call cannot hear you and you cannot hear the other people.

To resume a conference call:

• Press the RIGHT (Resume) button if the Resume option is visible.

• Press the LEFT (Options) button and select Resume.

Use this select when the phone is muted.

7.2.3.2 Parked Conference Calls

To park a conference call, press the LEFT (Options) button and select Park.

When you park a conference call, the WIP2 parks both calls that comprise the conference call. The phone system returns a two digit park number for each call in the conference call:

The phone system normally issues sequential numbers for the park numbers, but this cannot be guaranteed.

To pick up a conference call, you must pickup each of the calls that was parked, then resume the conference:

1. Pick up the first call by pressing the UP button from the Idle menu, selecting Pick up, then entering the Parked Call Number of the first call.

You are now communicating with one of the people on the conference call.

2. Pick up the second call by pressing the LEFT (Options) button, selecting Pick up, then entering the Parked Call Number of the second call.

3. Resume the conference by pressing the LEFT (Options) button and selecting Conference.

7.2.4 Muting a Conference Call

To disable your microphone during a conference call, press the LEFT (Options) button, then select Mute.

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When a conference is muted, the other people on the conference call can continue their conversation uninterrupted. You can hear the conversation but the other people on the conference cannot hear you.

To enable the microphone during a conference call, press the LEFT (Options) button, then select Unmute.

7.2.5 Terminating a Conference Call

7.2.5.1 Ending the Entire Conference

To end a conference call, verify that the conference call is not on hold, then press the red END button. The phone terminates the calls on each call appearance.

7.2.5.2 Individuals Dropping from the Conference

When an individual leaves the conference call, the conference function is terminated and the remaining call is treated as a normal voice call. The call appearance occupied by the person that left the conference is available for new calls.

If you receive a new call while the remaining call is on line, the two calls are treated as separate conversations until you invoke the Conference function, as described in section 7.2.1.

7. Calling Features

7.2.5.3 Dropping Caller from a Conference

To drop an individual caller from a conference:

• Press the LEFT (Options) button and select Drop call 1 or Drop call 2.

• Display the panel for the call to be dropped (refer to section 7.2.2.2), then press LEFT (Drop

call).

7.2.5.4 Ceasing to be Part of the Conference

If you no longer want to take part in the conference but want the other participants to continue to talk to one another, place the conference on hold as described in section 7.2.3.1.

Your phone continues to mix the audio signals for the conference call and it continues to use the call appearances on your phone. As the participants in the call leave the conference, the call appearances used by the individuals will once again become free and the phone will turn off the LEDs on those call appearance buttons.

7.3 Transferring Calls

You can transfer a call you made to, or a call you answered from, another person inside or outside of the enterprise. You can choose to speak to the person to whom you are transferring the call (referred to as an “attended transfer”), or to not speak with the person (referred to as an “unattended transfer” or “blind transfer”). You cannot transfer a conference call.

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To tr a n sf er a c al l :

1. Ensure that you have at least one free call appearance. You cannot transfer a call if you

2. Ensure that the call you want to transfer not on hold.

3. Press the LEFT (Options) button and select Tr a n s f e r .

4. Call the party that will receive the transferred call. Refer to section 6.2 on page 53

5. Perform the action required to execute the desired transfer:

currently have two calls.

The phone places the active call on hold and displays the call panel (refer to section 6.2.1 on page 53).

The phone displays the Call Ringing panel that includes a Transfer button:

Unattended Transfer: If you do not want to talk to the person to whom you are transferring the call, press the LEFT (Transfer) button before the other party answers the phone.

Attended Transfer: If you want to talk to the person to whom you are transferring the call, wait until the other party answers the call. Then press the RIGHT (Transfer) button or press the red END button to execute the transfer.

To terminate the transfer operation without transferring the call, either disconnect the call to the transfer recipient before that call is answered or wait for the transfer recipient to disconnect the call.

7.4 Forwarding Calls

When the phone is configured to forward calls, it redirects incoming calls to another destination (name or number). The destination can be another extension within the enterprise or an external number.

7.4.1 Call Forwarding Options

You can turn on and off forwarding to instruct the phone to forward calls:

• unconditionally (all calls)

• if you do not answer the phone (on no answer)

• if you have an active call (when busy)

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7.4.1.1 Unconditional

If you have configured the phone to forward calls unconditionally the phone does not announce that it is receiving an incoming call. It does not change the display or any LED. The phone immediately forwards the call to the destination that you have specified.

When the phone is configured for unconditional transfers, incoming calls are not counted as missed calls.

7.4.1.2 On No Answer

If you have configured the phone to forward calls on no answer, the phone announces an incoming call in the usual manner. If you do not answer the call within ten seconds, the phone transfers the call to the destination that you have specified.

The phone counts the number of calls that it forwards on no answer as missed calls.

7.4.1.3 When Busy

If you configured the phone to forward calls when busy, the phone announces an incoming call in the usual manner if you do not have an active call.

If you have an active call, the phone forwards the call to the destination that you specified. In this case, an active call is one where you are in the middle of a conversation. If you have one call on hold and the other call appearance is available, the phone accepts and announces any incoming call.

7. Calling Features

If the phone receives more than one incoming call, the phone will indicate there are incoming calls on multiple call appearances. As soon as you answer one of the calls, the phone is now busy and it immediately forwards the other call to the specified forwarding destination.

The phone counts the number of calls that it forwards when busy as missed calls.

7.4.2 Call Forwarding Methods

To program the WIP2 to forward calls:

• Menu commands: Section 8.6.2 on page 93.

• Configuration commands: Section 9.4.2 on page 136. Forwarding calls through configuration

commands requires two parameter settings: fwd_condition specifies the forwarding condition, fwd_address specifies the forwarding address.

7.5 Encryption

The speech traffic to and from an IP phone is sent over the LAN. It is possible for a person who is equipped with the appropriate equipment to monitor the LAN traffic and thus hear your conversation. If you want to keep your conversation private so that it cannot be monitored, you should enable encryption on the phone.

WIP 2 encryption is based on open standards. To encrypt the conversation, each person must use a device that supports these open standards, such as another WIP2 phone, a Zultys ZIP IP phone, or a compatible phone.

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The encryption is completely loss-less. That is, the quality of the voice for encrypted and unencrypted calls is the same. The encryption introduces negligible delay to the speech. When you switch between the call being encrypted or not encrypted, the phone performs this almost instantaneously, but can take as long as 200 ms if there is a lot of traffic on the network.

7.5.1 Encryption Modes

The encryption mode specifies the WIP2 default encryption behavior and the encryption options that are available during your conversations. The WIP2 defines four encryption modes: normally on, normally off, always on, or never on

• If the encryption mode is always on, the WIP2 can make calls only to devices that also support

encryption and all calls are encrypted. The phone cannot make a call to, or receive a call from, a device that cannot encrypt the speech and encryption cannot be turned off during a call. During a call, the phone rejects all requests by the far end to disable encryption.

• If the encryption mode is normally on, your phone can communicate with devices regardless

of their capacity for supporting encryption. When calling other devices, the phone first attempts to engage encryption; if unsuccessful, the call continues unencrypted. The call option panel provides an option for changing the encryption status of the call. During a call, the phone honors all requests change the encryption status.

• If the encryption mode is normally off, your phone can communicate with devices regardless

of their capacity for supporting encryption. When calling other devices, the phone first attempts the call with encryption disabled; if the other device requires encryption, the continues encrypted. The call option panel provides an option for changing the encryption status of the call. During a call, the phone honors all requests change the encryption status.

• If the encryption mode is never on, the WIP2 can make calls only to devices that allow

unencrypted calls. The phone cannot make a call to, or receive a call from, a device that requires encryption. Encryption cannot be turned on during a call. During a call, the phone rejects all requests by the far end to engage encryption.

To set the encryption mode:

• Menu commands: Section 8.7.6.2 on page 126.

• Configuration commands: Section 9.4.2 on page 136.

• Web Interface Configuration Utility: Section 10.6.5 on page 169.

7.5.2 Individual Calls

During an encrypted call, the first row of the status bar displays the call appearance number, the status of the call, and the encryption key used to generate the encrypted data stream. The padlock icon in the icon bar indicates that the phone is encrypting your calls.

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Calls that are not completed because the encryption policies of the two devices are incompatible generate a Network Busy panel (section 6.2.4 on page 56).

Encryption functions on each call appearance independently: one call appearance can service encrypted call while the other call appearance services an unencrypted call.

7.5.2.1 Making an Encrypted Call

When the Encryption mode is always on, all WIP2 phone calls are encrypted. Calls to devices that do not support encryption generate a Network Busy panel.

When the Encryption mode is normally on:

• calls to any device that supports encryption are encrypted

• calls to a device that does not support or allow encryption are not encrypted

When the Encryption mode is normally off:

• calls to any device that allows unencrypted calls are unencrypted

• calls to a device that requires encryption are encrypted

When the Encryption mode is never on, all WIP2 phones are unencrypted. Calls to devices that require encryption generate a Network Busy panel.

7. Calling Features

7.5.2.2 Receiving an Encrypted Call

When the Encryption mode is always on, the WIP2 can receive calls only from devices that support or allow encryption. The status panel displays a call missed message when the WIP2 receives a call from a device that does not allow or support encryption.

When the Encryption mode is normally on or normally off, the phone can receive calls from any device. In these modes, the WIP2 enables or disables encryption on the basis of the calling device’s encryption request.

When the Encryption mode is normally off, the WIP2 can receive calls only from devices that allow unencrypted calls. The status panel displays a call missed message when the WIP2 receives a call from a device that services only encrypted calls.

7.5.2.3 Adjusting Encryption During a Call

When the Encryption mode is always on or never on, you cannot change a calls encryption status.

When the Encryption mode is normally on or normally off, the Call Options menu provides Encrypt on or Encrypt off for changing the encryption engagement of a call. To access the Call Options menu during an active call, press the LEFT (Options) button.

If the far end phone rejects the request to enable encryption, your phone beeps three times through the audio channel you are using, and displays an information panel:

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The phone holds this display for the event timeout period or until you either press a key or terminate the call.

When the other party attempts to change the encryption engagement of a call, the WIP2 immediately accepts the request if the encryption mode is Normally on or Normally off. The phone signals this change by beeping three times through the audio channel you are using. The first row of the status panel is adjusted to display the encryption key when encryption is engaged or to remove the encryption key when encryption is disabled.

7.5.3 Encrypted Calls on Hold

After placing a call on hold, the other person’s device communicates with your call manager system instead of your phone. If the encryption policies of the other person’s phone and your call manager are not compatible, the call will be dropped.

For example, consider the case when you are speaking with a person who puts the call on hold:

• If your phone is configured for normally on or normally off, it will adapt to the new speech

path coming from the phone system by either engaging or turning off encryption.

• If your phone is configured for always on or never on, the phone system must support

encryption in the former case or must be able to establish communication without encryption in the latter case. If the phone system cannot communicate with your phone, your phone rejects the call and your conversation is not placed on hold. Depending on the phone system, your call may then be dropped or the phone system may reconnect you to the other person.

7.5.3.1 Transferring Calls

After you transfer a call or forward a call, the other party of your initial call is communicating with the call recipient. If the encryption policies of the other devices are not compatible, the call will be dropped.

If encryption on each phone is set for normally on or normally off, the encryption state of the transferred call depends on your call to the person that will receive the transferred call.

After placing the active call on hold:

• if you call the person that will receive the active call with encryption on, then the transferred

call will be encrypted

• if you call the person that will receive the active call with encryption off, then the transferred

call will not be encrypted.

7.5.4 Encrypted Conference Calls

Both calls that comprise a conference call must have the same encryption engagement. You cannot encrypt one call and leave the other call unencrypted; this makes the entire conference subject to eavesdropping and is therefore not secure.

To establish an encrypted conference call:

1. Establish the conference call, as described in section 7.2.1 on page 70.

2. Press the LEFT (Options) button.

3. Use the UP and DOWN buttons to select Encryption On.

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4. Press the LEFT (Select) button.

To disable encryption during a conference call:

1. Press the LEFT (Options) button.

2. Use the UP and DOWN buttons to select Encryption Off.

3. Press the LEFT (Select) button.

When the WIP2 is encrypting a conference call, the display shows an encryption icon in the icon bar, but does not display the encryption keys for the audio data streams.

The Call Detail panel displays the encryption key for the specific data stream on the third row of the Status Bar. Each audio stream uses a different key to encrypt the call.

The WIP2 that establishes the conference is the only device that can adjust encryption during the call. The phone will reject all requests to turn encryption on or off. You can turn off encryption if both participating devices permit unencrypted conversations.

If you try to turn off encryption and one or more devices can accept only encrypted speech, the other device will reject the request and the call will remain encrypted.

7.6 Messages

7.6.1 Voice Messages (Stutter tone)

When your voice mailbox contains unread voice mail messages, the Icon bar displays the Envelope icon. To retrieve your voice mail, press and hold the “1” key for two seconds to access your voice mail server, then follow the spoken prompts. You can also access the voice mail server by entering its extension. The operation of the voice mail system is independant of the operation of the phone.

The voice mail server number is typically stored in the phone through a configuration command. However, you can alter this setting from the menu or web interface. If this setting is incorrect, pressing the “1” key will not access the voice mail serve. To set the voice mail server number in the WIP2:

• Menu commands: Section 8.7.5.3 on page 125.

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• Configuration commands: Section 9.4.2 on page 136.

• Web Interface Configuration Utility: Section 10.6.4 on page 168.

7.6.2 Text Messages

7.6.2.1 Sending and Receiving Text Messages

You can exchange instant messages with other SIP devices connected to the same SIP server that services the WIP2. The WIP2 can send message of 1000 characters in length and receive messages of up to 3600 messages.

The WIP2 displays an incoming message panel when you receive a instant message. To immediately read your instant message, press the LEFT (Read) button. The message remains in your mail box if you press the RIGHT (Exit) button.

When your text mailbox contains unread messages, the Icon bar display the Envelope icon. To access your instant messages, access your mail box from the Idle panel pressing the UP button, then selecting Text messages. You can also access your mailbox during a call by pressing the LEFT (Options) button and selecting Text Messages.

Section 8.4 on page 85 describes the WIP2 text mailbox.

7.6.2.2 Text Message Alerts

You can program the phone to inform you of incoming text messages. To program the text message alert method:

• Menu commands: Section 8.6.7.11 on page 102.

• Configuration commands: Section 9.4.5 on page 145.

• Web Interface Configuration Utility: Section 10.5.3 on page 161.

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Chapter 8

Menu Operations

8.1 Introduction

When you press the Menu button, the phone displays the first three options on the main menu options:

Each main menu option access a submenu. As you press the Up and Down keys, the display scrolls through the list of choices. Main menu options include:

• Presence: Edit your presence state. See section 8.2.

• Phone Book: Store and recall numbers that you want to dial. See section 8.3.

• Te x t M es s a g e s: Exchange instant message with other system users and manage your text

mailbox. See section 8.4.

• Information: View data about the phone, the way it is connected, and the calls you have

made. See section 8.5 on page 89.

• User Settings: Customize the phone to suit your needs. See section 8.6 on page 92.

• Pswd Settings: Adjust the communications settings so that the phone works within your

network. See section 8.7 on page 107.

• Self Test: Test the functionality of your phone and its connections to your network. See section

8.8 on page 128.

Section 5.5 on page 47 describes the WIP2 menu and includes instruction on navigating through the Menu list panels. See Appendix A, starting on page 173, for a complete summary of the menu structure. Most commands that are accessible through the Menu are also available through configuration file commands (Chapter 9, starting on page 131) and the Web Interface Configuration Utility. See Chapter 10, starting on page 151).

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8.2 Presence

To modify your presence state:

1. Select Menu | Presence.

The Presence list comprises the following presence states: Available, Not Available, Busy, At Lunch, In a Meeting, Be Right Back, and Appear offline.

2. Use the UP and DOWN buttons to scroll through the Presence list. Select the desired state and press the LEFT (Select) button.

Press the RIGHT (Back) button to exit the Presence list without changing the presence state.

8.3 Phone Book

Menu commands add, edit, and remove contacts from your WIP2 phone book. You can also search for a specific contact or execute a voice call to a contact from phone book menu. Section 5.6 on page 49 describes the WIP2 phone book. The following section describes procedures for adding, editing, and deleting contacts and for searching the phone book for specific contacts.

When you select Menu | Phone Book, the first row is a New Entry option, followed by the name of the first contact in the phone book. The phone book lists your contacts in alphabetic order.

8.3.1 Add New Contact

To add a new contact to the phone book:

1. Select Menu | Phone Book | [New entry]

The phone displays the Name entry panel and places the keypad in alphanumeric mode:

2. Type the name of the contact using alphabetic mode, as described in section 5.3.5 on page 43.

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The maximum length of the name is 19 characters. After you type the 19th character, the cursor remains on the last character. If you try to add more characters, the phone plays the # key DTMF digit and replaces the last character in the string with the last typed character. If the name is greater than 15 characters, the display scrolls to show just 15 characters.

3. Press the LEFT (Store) button.

The phone displays the Address entry panel and places the keypad in alphanumeric mode.

4. Enter the contact’s phone number or SIP URI in the data entry area. Do not append a # character to the end of the phone string.

You can include punctuation marks when entering numbers. The phone stores all characters entered in this panel but only sends digits to the phone system when you dial the contact. Although preceding the address with SIP: is not required for calling a SIP address, it is permitted in the phone book.

While you can save a contact without an address, you cannot dial a contact from the phone book without an address.

5. After entering the address, press the LEFT (Store) button.

The display shows a list of unused memory locations and points to the lowest free location.

6. Press the UP and DOWN buttons to select a memory location

7. Press LEFT (Select) to place the contact in the phone book. The LCD displays an info panel.

8. After the event timeout, the LCD returns to the phone book, highlighting the new contact.

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8.3.2 Search

To search for a contact in the phone book:

1. Select Menu | Phone Book

2. Enter the name of the desired contact

When you enter the first character, the phone displays a data entry area at the bottom of the phone book panel, listing the characters that you have entered. The top row of the phone book panel displays the first phone book entry that matches the characters that you have entered.

3. Continue entering characters until the desired contact is listed on the top row of the phone book panel.

• To call this contact, press the green SEND button or the # button.

• To modify this contact, press the LEFT (Select) button.

8.3.3 Edit

To edit a contact in the phone book contact:

1. Find the desired contact, following the procedure listed in section 8.3.2.

2. After finding the contact, press the LEFT (Select) button.

The phone displays the contact name in the icon bar and available operations in the first two rows of the status panel.

3. Use the UP or DOWN button to select Edit, then press the LEFT (Select) button.

The LCD displays the Name data entry panel with the contact name in the data entry area.

4. Modify the contact name.

Press the UP button to move the cursor forward one character. Press the DOWN button to remove the character left of the cursor. Enter characters by pressing keys on the keypad.

5. Press the LEFT (Store) button.

The LCD displays the Address data entry panel with the contact name in the data entry area.

6. Modify the contact address.

Press the UP button to move the cursor forward one character. Press the DOWN button to remove the character left of the cursor. Enter characters by pressing keys on the keypad.

7. Press the LEFT (Store) button.

The phone displays the memory location that contains the edited information.

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8. To store the contact information in the same location, press the LEFT (Select) button. To select a new location for the contact, press the UP and DOWN buttons to highlight the desired phone number location, then press the LEFT (Select) button. Moving the contact information to a new location will write over the old information in that location.

8.3.4 Delete

To edit a contact in the phone book contact:

1. Find the desired contact, following the procedure listed in section 8.3.2.

2. After finding the contact, press the LEFT (Select) button.

The phone displays the contact name in the icon bar and available operations in the first two rows of the status panel.

3. Use the UP or DOWN button to select Delete, then press the LEFT (Select) button.

The phone immediately removes the contact from the phone book.

8.4 Text Messages

You can exchange instant messages with other SIP devices connected to the same SIP server that connects to your WIP2. Section 7.6.2 on page 80 describes the WIP2 capacity for sending text messages and directions for sending and receiving text messages outside of the menu structure.

8. Menu Operations

Select Menu | Text messages to display the Text Message list panel:

Text Message List options include:

• New Message: Select this option to compose a new text message

• Inbox < x unread>: Select this option to view the text messages that you have received. This

line indicates the number of unread messages or the total number of messages in your text mailbox.

• Outbox < y msgs>: Select this option to view the text messages that you have sent. This line

indicates the number of messages in your outbox.

• Erase All: Select this option to remove all of the messages from your inbox or outbox.

• Configure: Select this option to program the WIP2 to receive or reject text messages.

The following sections describe WIP2 text message operations available through the menu.

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8.4.1 Composing and Sending a New Text Message

To create and send a new text message:

1. Select Menu | Text Message | New message from the Home panel.

The phone displays the Text message data entry panel and places the keypad in character entry mode:

2. Enter the message in the data entry area using the character mode described in section 5.3.5 on page 43.

3. Press LEFT (Options) after entering your message.

4. Select Send and press the LEFT (Select) button to specify the recipient to your message. The

phone displays the phone book contacts, which you can use to select the message recipient.

To delete the message and return to the date entry area, select Erase all text before pressing LEFT (Select).

5. Specify the recipient of your message from the phone book.

If the phone book contains the contact to receive the message, highlight the contact name by searching the phone book (section 8.3.2) or by using the UP and DOWN buttons.

If the phone book does not contain the contact, select [New Entry] from the Send Message to panel, then enter the phone number or address of the recipient (see step 4 in section 8.3.1).

If the phone book is empty, the WIP2 displays a Phone Number data entry panel. Enter the phone number of the recipient, then press LEFT (Select).

6. Press the LEFT (Select) button to send the message to the highlighted contact.

The phone displays a Message sent panel, then returns to the Text messages panel.

8.4.2 View Inbox Contents

Text messages received by the WIP2 are placed in the inbox. The icon bar displays the Envelope icon when the inbox contains unopened instant messages. If you have unread messages, the Inbox line displays number of unread messages in the Inbox; otherwise, this line displays the number of messages the Inbox contains.

From the Inbox, you can view the contents of the Inbox and access each text message in the box. You can also reply to your text messages or remove messages from the Inbox.

To access the instant message inbox:

1. Select Menu | Text Message | Inbox from the Home panel.

The LCD displays the list of instant messages in your inbox, as shown below. If the Inbox contains more than three messages, the Inbox displays contents bar on the right side of the panel. This bar indicates the cursor position relative to the contents of the entire Inbox.

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The open envelope symbol on the first line indicates that the instant message sent from the extension listed on the line was previously opened. The closed envelope symbol on the bottom two lines indicates that those messages are new and have not been opened.

2. To open a message, use the UP and DOWN buttons to highlight the desired message, then press the LEFT (Select) button:

The icon bar displays the name of the contact that sent the message. The status panel displays the time and date the message was received, followed by the message. Press the UP and DOWN buttons to scroll the message contents on the LCD.

The bottom line displays the text message response menu. Available message options include sending a reply (section 8.4.4) or deleting the message.

3. To send a reply to the message or to delete the message, press LEFT (Options). To return to the Inbox, press RIGHT (Back).

8.4.3 Viewing the Outbox

Instant messages that are sent from the WIP2 are placed in the outbox, where they remain until you delete them. The outbox line of the Instant Message display lists the number of messages that remain in the outbox; the Instant Message display shown in section 8.4 on page 85 indicates that the outbox contains three messages.

To access the text message outbox:

1. Select Menu | Text messages | Outbox from the Home panel. The LCD displays the list of instant messages that you have sent, as shown below.

2. To open a message, use the up and down buttons to highlight the desired message, then press the LEFT (Select) button.

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The icon bar displays the contact information for the recipient of the message. The status bar displays the time and date the message was sent, followed by the message. Press the UP and DOWN buttons to scroll the message contents on the LCD.

3. To resend or to delete the message, press LEFT (Options). To return to the Outbox, press RIGHT (Back).

8.4.4 Replying to a Message

To reply to a message in your Inbox:

1. Select Menu | Text messages | Inbox from the Home panel.

2. Use the UP and DOWN buttons to select the message to which you wish to reply, then press

the LEFT (Select) button.

3. Verify the text of the incoming message, then press the LEFT (Options) button.

The reply options provided by this panel include Reply, Quick Reply, and Delete.

4. To compose the reply message, select Reply or Quick Reply.

Selecting Reply opens a blank Text Message data entry panel; compose a message in the data entry area using the character mode described in section 5.3.5 on page 43. After entering the message, press LEFT (Options), select Send, and press LEFT (Select).

Selecting Quick Reply provides a method of sending a short common phrase. The available phrases include “Yes”, “No”, “I will be late”, “In 5 minutes”, and “On my way”. Send one of these phrases by selecting it with the UP and DOWN buttons, then press the LEFT (Select) button. You can also edit the each of these phrases by selecting the phrase and pressing the RIGHT (Edit) button.

8.4.5 Resending a Message

To resend a message in your Outbox:

1. Select Menu | Text messages | Outbox from the Home panel.

2. Use the UP and DOWN buttons to select the message that you wish to resend, then press

the LEFT (Select) button.

3. Verify the text of the message, then press the LEFT (Options) button.

4. Select Resend with the UP or DOWN buttons, then press LEFT (Select).

8.4.6 Removing Messages from the Text Message Box

To remove a message from your Mailbox:

1. Select Menu | Text messages from the Home panel.

2. Select Inbox to remove a message from the Inbox. Select Outbox to remove a message from

the Outbox.

3. Use the UP and DOWN buttons to select the message to be deleted, then press LEFT (Select).

4. Verify that you have selected the proper message to delete, then press LEFT (Options).

5. Use the UP and DOWN buttons to select Delete, then press LEFT (Select).

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To remove all messages from your Inbox or Outbox:

1. Select Menu | Text messages | Erase All from the Home panel.

2. Use the UP and DOWN buttons to select Inbox or Outbox, then press LEFT (Select).

Inbox is a listed option only if your inbox contains at least one message. Outbox is a listed

option only if your outbox contains at least one message.

3. Confirm the deletion by pressing the LEFT (Select) button.

To remove all messages from your text mailbox:

1. Select Menu | Text messages | Erase All from the Home panel.

2. Use the UP and DOWN buttons to select Both, then press LEFT (Select).

Both is a listed option only if your inbox and outbox each contain at least one message.

3. Confirm the deletion by pressing the LEFT (Select) button.

8.4.7 Configure

Selecting the Configure option displays a menu that programs the WIP2 to receive instant messages.

8. Menu Operations

• To configure the WIP2 to always accept and show instant messages, select Receive and Show.

• To disable the WIP2 from accepting text messages, select Reject.

• To configure the WIP2 to accept and show instant message only it is not in the charging cradle,

select Reject if cradled.

After selecting the desired option, press the LEFT (Select) option.

8.5 Information

Information panels display WIP2 configuration, functional, and structural data. You cannot modify configuration or function parameters from Information panels.

Select an option to display an Information panel (section 5.2.2.5). Each panel displays the parameter name followed by the parameter setting. The phone displays the panel for the Event Timeout period or until you press a button or key.

The following information panel is displayed by selecting Menu | Information | Times | Total Talk Time from the Home panel.

When you select Menu | Information, the LCD displays the following options:

• Times: This menu accesses panels that display the time zone offset, along with the times and

dates of several initial phone configuration events. See section 8.5.1.

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• Communications: These panels display phone connection parameters. See section 8.5.2.

• Manufacture: These panels display numbers that uniquely identify, along with version

numbers for various phone components. See section 8.5.3.

8.5.1 Times

Times information panels display the time zone offset setting used by the WIP2 when displaying the current time, along with operational statistics.

To access Time Information panels, select Menu | Information | Times from the Home panel. Press the UP and DOWN panels to highlight the desired panel name, then press the LEFT (Select) button to display the panel.

Time Information panels on the WIP2 include:

• Time Difference from GMT: This panel displays the offset that the phone uses to display the

local time. The WIP2 calculates the local time by adding the time difference to the GMT time obtained from the NTP server. This value is either entered manually, as described in section

3.2.6.1 on page 18, or obtained from the configuration file.

• Phone Power On: This panel displays the time and date when the phone was turned on.

• Phone Connected: This panel displays the time and date when the phone connected to the

network.

• Registered: This panel displays the time and date when the phone most recently registered

with the SIP server. The phone needs to register periodically, typically each hour.

• To ta l Tal k Ti me : This panel displays the total time that the phone has been in the active call

state since power on. It is the summation of time spent on calls originated from and received by the WIP2. This time is reset whenever the power is cycled on the phone. The time is shown in days, hours, minutes, and seconds.

8.5.2 Communications

Communications information panels display parameter settings the phone uses to connect to your network and access the configuration file on the TFTP server.

To access Communications information panels, select Menu | Information | Communications from the Home panel. Press the UP and DOWN panels to highlight the desired panel name, then press the LEFT (Select) button to display the panel.

The Communication option provides access to five wireless panels, a TFTP address panel, and a configuration file status panel.

8.5.2.1 Wireless

Wireless information panels access five panels that list wireless network status or WIP2 parameter settings used to access the LAN through the wireless network. Refer to Section 4.5.1 on page 31 for information on Wireless network parameters. To display the Wireless Information panel, select Menu| Information | Communications | Wireless from the home panel.

Wireless communication panels include:

• Status: This panel displays the WIP2 reception status of the wireless signal.