ZTE N9519 Users Manual

Important Information for the Device Name

[FPO FOR PHONE L

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IMPORT

ANT SAFETY

INFORMATION

This booklet con and safety information that will help you safely use your phone. Failure to read and follow the information provided in this booklet may result in serious bodily injury, death, or property damage.

General Pr

e are several simple guidelines

Ther to operating your phone properly and maintaining safe, satisfactory service.

To maximize per bottom portion of your phone where the internal antenna is located while using the phone.

+ Speak dir + Av

oid exposing your phone and

accessories to rain or liquid spills. If your

2 Important Safety Information

tains important operational

ecautions

formance, do not touch the

ectly into the mouthpiece.

phone does get wet, immediately turn the power off and remove thebattery.

+ Do not expose y

sunlight for extended periods of time (such as on the dashboard of a car).

Altho

it is a complex piece of equipment and can be broken. Avoid dropping, hitting, bending, or sitting on it.

Any changes or mod

not expressly approved in this document could void your warranty for this equipment and void your authority to operate this equipment.

Note: For the best c

our phone to direct

ugh your phone is quite sturdy,

ifications to your phone

authorized personnel should service your phone and accessories. Failure to do so may be dangerous and void your warranty.

are of your device, only

Maintaining Safe Use of and Access toYour Phone

t R

Do No for EmergencyCalls

Mobile phones operate using r which cannot guarantee connection in all conditions. Therefore you should never rely solely upon any mobile phone for essential communication (e.g., medical emergencies). Emergency calls may not be possible on all cellular networks or when certain network services or mobile phone features are in use. Check with your local service provider for details.

Using Y

Tal operating the phone without a hands-free device) is prohibited in some jurisdictions. Laws vary as to specific restrictions. Remember that safety always comes first.

ely on Your Phone

adio signals,

our Phone While Driving

king on your phone while driving (or

lowing Safety Guidelines

Fol

ate your phone safely and efficiently,

To oper always follow any special regulations in a given area. Turn your phone off in areas where use is forbidden or when it may cause interference ordanger.

Using Your Phone Near Other ElectronicDevices

Most modern electronic eq from radio frequency (RF) signals. However, RF signals from wireless phones may affect inadequately shielded electronic equipment.

RF signals may affect improperly installed or inadequately shielded electronic operating systems or entertainment systems in motor vehicles. Check with the manufacturer or their representative to determine if these systems are adequately shielded from external RF signals. Also check with the manufacturer regarding any equipment that has been added to your vehicle.

uipment is shielded

Importan

t Safety Information

ons

ult the manufacturer of any personal

C medical devices, such as pacemakers and hearing aids, to determine if they are adequately shielded from external RF signals.

Note: Alway

urning O

s turn off the phone in healthcare facilities, and request permission before using the phone near medical equipment.

ff Your Phone Before Flying

Turn off your phone before boarding any aircraft. To prevent possible interference with aircraft systems, the U.S. Federal Aviation Administration (FAA) regulations require you to have permission from a crew member to use your phone while the plane is on the ground. To prevent any risk of interference, FCC regulations prohibit using your phone while the plane is in the air.

Turning O

To av your phone off when in a blasting area or in other

ff Your Phone in Dangerous Areas

oid interfering with blasting operations, turn

be turned off. Construction crews often use remote-control RF devices to set off explosives.

Turn your phone off when you’re in any area that has a potentially explosive atmosphere. Although it’s rare, your phone and accessories could generate sparks. Sparks can cause an explosion or fire, resulting in bodily injury or even death. These areas are often, but not always, clearly marked. They include:

Fuel

Below deck on bo Fuel or chemical transfer or storage facilities.

Areas wher

particles such as grain, dust, or metal powders. Any other ar

advised to turn off your vehicle’s engine.

Note: Never tr

areas with signs indicating two-way radios should

4 Important Safety Information

ing areas such as gas stations.

ats.

e the air contains chemicals or

ea where you would normally be

ansport or store flammable gas, flammable liquids, or explosives in the compartment of your vehicle that contains yourphone or accessories.

tricting Children’s Access to Your Phone

Res

ur phone is not a toy. Do not allow

Yo children to play with it as they could hurt themselves and others, damage the phone or make calls that increase your invoice.

Using Y

our Phone With a

Hearing AidDevice

A number of Boost phones hav tested for hearing aid device compatibility. When some wireless phones are used with certain hearing devices (including hearing aids and cochlear implants), users may detect a noise which can interfere with the effectiveness of the hearingdevice.

Some hearing devices are more immune than others to this interference noise, and phones also vary in the amount of interference noise they may generate. ANSI standard C63.19 was developed to provide a standardized means of measuring

e been

both wireless phone and hearing devices to determine usability rating categories for both.

Ratings have been developed for mobile phones to assist hearing device users find phones that may be compatible with their hearing device. Not all phones have been rated for compatibility with hearing devices. Phones that have been rated have a label located on the box. At the time this booklet was printed, the HAC ratings were not available.

These ratings are not guarantees. Results will vary depending on the user’s hearing device and individual type and degree of hearing loss. If a hearing device is particularly vulnerable to interference noise; even a phone with a higher rating may still cause unacceptable noise levels in the hearing device. Trying out the phone with your hearing device is the best way to evaluate it for your personal needs.

M-Ra

requirements for hearing aid compatibility

Phones rated M3 or M4 meet F

tings:

Importan

t Safety Information

e l

ikely to generate less interference

and ar to hearing devices than unrated phones. (M4 is the better/higher of the two ratings.)

T-Ratings:

requirements and are likely to be more usable

Phones rated T3 or T4 meet F

with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated phones. (T4 is the better/higher of the two ratings. Note that not all hearing devices have telecoils in them.)

Note: New Technolog

This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be newer wireless technologies (including Wi-Fi) used in this phone that have not been tested for use with hearing aids.

ies, Including Wi-Fi

Hearing aid devices may also be measured for immunity to interference noise from wireless phones and should have ratings similar to phones. Ask your hearing healthcare

Add the rating of your hearing aid and your phone to determine probable usability:

+ Any combined r

than six offers excellent use.

Any combined r is considered normal use.

Any combined r

four is consideredusable.

Thus, if you pair an M3 hearing aid with an M3 phone, you will have a combined rating of six for “excellent use.” This is synonymous for T ratings.

It is further suggested you experiment with multiple phones (even those not labeled M3/ T3 or M4/T4) while in the store to find the one that works best with your hearing aid device. Should you experience interference or find the quality of service unsatisfactory after purchasing your phone, promptly return it to the store.

professional for the rating of your hearing aid.

6 Important Safety Information

ating equal to or greater

ating equal to five

ating equal to

e in

formation about hearing aid

Mor compatibility may be found at:

fda.

Get

access

, and

gov

wireless.org

ting the Best Hearing Device

fcc.

gov

Experience With Your Phone

ther minimize interference:

To fur

Set the phone

settings to ensure the minimum time interval:

1. To

2. Touch Sleep to set the time interval

beforethe display backlight turns oﬀ; touchNavigation key light duration to turnon or oﬀ keypad backlight and set backlight duration.

Position the phone s

is farthest from your hearing aid.

+ Mov

e the phone around to find the point with

least interference.

’s display and keypad backlight

uch > > Settings > Display.

o the internal antenna

Caring for the Battery

otecting Your Battery

The g

uidelines listed below help you get the

most out of your battery’s performance.

tly there have been some public reports

Recen

of wireless phone batteries overheating, catching fire, or exploding. It appears that many, if not all, of these reports involve counterfeit or inexpensive, aftermarket-brand batteries with unknown or questionable manufacturing standards. Boost is not aware of similar problems with Boost phones resulting from the proper use of batteries and accessories approved by Boost or the manufacturer of your phone. Use only Boost-approved or manufacturer-approved batteries and accessories found at

ugh your phone’s manufacturer. Buying

thro theright batteries and accessories is the

boostmobile

bestway to ensure they’re genuine and safe.

.com

Importan

t Safety Information

In order to av battery only in temperatures that range from 32° F to 113° F (0° C to 45° C).

Don’

or in high humidity areas, such as the bathroom. Never d

Keep the metal con

top of the batteryclean. Don’

short-circuit the battery.

The b not been used for a long period of time.

+ It’s best to replace the battery when it no

longer provides acceptable performance. It can be recharged hundreds of times before it needsreplacing.

+ Don’t store the battery in high temperature

areas for long periods of time. It’s best to follow these storage rules:

oid damage, charge the

t use the battery charger in direct sunlight

ispose of the battery by incineration.

tacts on

t attempt to disassemble or

attery may need recharging if it has

Less than one mon

-4° F to 140° F (-20° C to 60° C)

+ More than one mon

-4° F to 113° F (-20° C to 45° C)

Disposal of L

Do not handle a damaged Li-Ion battery as you can be burned.

For safe disposal options of your Li-Ion batteries, contact your nearest authorized service center.

Special No

properly. In some areas, the disposal of batteries in household or business trash may be prohibited.

CTIA R

Do not disass bend or deform, puncture or shred.

+ Do not modif

to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard.

8 Important Safety Information

th:

ithium Ion (Li-Ion) Batteries

or leaking

e to dispose of your battery

Be sur

te:

equir

ements

emble or open, crush,

y or remanufacture, attempt

Only use the b for which it is specified.

+ Only use the b

attery for the system

attery with a charging system that has been qualified with the system per CTIA Certification Requirements for Battery System Compliance to IEEE 1725. Use of an unqualified battery or charger may present a risk of fire, explosion, leakage, or other hazard.

Do not short cir

conductive objects to contact battery terminals.

Replace the b

cuit a battery or allow metallic

attery only with another battery that has been qualified with the system per this standard, IEEE-Std-1725. Use of an unqualified battery may present a risk of fire, explosion, leakage or other hazard.

+ Promptly d

accordance with local regulations.

+ Batter

ispose of used batteries in

y usage by children

should be supervised.

oid dropping the phone or battery. If the

Av phone or battery is dropped, especially on a hard surface, and the user suspects damage, take it to a service center for inspection.

Improper b fire, explosion or other hazard.

The phone shal

attery use may result in a

l only be connected to CTIA certified adapters, products that bear the USB-IF logo or products that have completed the USB-IF compliance program.

dio Frequency (RF) Energy

tanding How Your Phone Operates

Unders

ur phone is basically a radio transmitter and

Yo receiver. When it’s turned on, it receives and transmits radio frequency (RF) signals. When you use your phone, the system handling your call controls the power level. This power can range from 0.006 watt to 0.2 watt in digital mode.

Importan

t Safety Information

wing Radio Frequency Safety

Kno

The design of y updated NCRP standards described below.

In 1991–92, the Institute of Electrical and Electronics Engineers (IEEE) and the American National Standards Institute (ANSI) joined in updating ANSI’s 1982 standard for safety levels with respect to human exposure to RF signals. More than 120 scientists, engineers and physicians from universities, government health agencies and industries developed this updated standard after reviewing the available body of research. In 1993, the Federal Communications Commission (FCC) adopted this updated standard in a regulation. In August 1996, the FCC adopted hybrid standard consisting of the existing ANSI/IEEE standard and the guidelines published by the National Council of Radiation Protection and Measurements (NCRP).

10 Important Safety Information

our phone complies with

-Worn Operation

Body

To main guidelines, if you wear a handset on your body, use a Boost-supplied or Boost-approved carrying case, holster or other body-worn accessory. If you do not use a body-worn accessory, ensure the antenna is at least

1.0 centime

transmitting. Use of non-approved accessories may violate FCC RF exposure guidelines.

For more information about RF exposure, visit the FCC website at

Specific Absorp (SAR) for WirelessPhones

he SAR v amount of RF energy absorbed into the head of a user of a wireless handset.

The SAR value of a phone is the result of an extensive testing, measuring and calculation process. It does not represent how much RF the

tain compliance with FCC RF exposure

ters)

from your body when

fcc.

gov

tion Rates

alue corresponds to the relative

phone emits. Al

l phone models are tested at their highest value in strict laboratory settings. But when in operation, the SAR of a phone can be substantially less than the level reported to the FCC. This is because of a variety of factors including its proximity to a base station antenna, phone design and other factors. What is important to remember is that each phone meets strict federal guidelines. Variations in SARs do not represent a variation in safety.

The highest SAR value for this model phone when tested was 0.47W/kg for head and 1.08W/kg for Body-worn and 1.06W/kg for hotspot. values between different model phones do not mean variations in safety. SAR values at or below the federal standard of 1.6 W/kg are considered safe for use by the public.

adio Frequency Emission

FCC R

This phone meets the F

CC Radio

Frequency Emission Guidelines.

umber:

FCC ID n

More in

formation on the phone’s SAR can be

found from the following FCC website:

tp://fcc.gov/oet/ea/

FCC No

tice

his device compl

Operation is subject to the following two conditions:

(1) this device may not c and (2) this device must accept any

ies with Part 15 of the FCC Rules.

use harmful interference,

interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Importan

t Safety Information

Note: This equipment has been tested and found

to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the followingmeasures:

+ Reorient the direction of the internal antenna. + Increase the separation between

the equipment and receiver.

+ Connect the equipment into an outlet

on a circuit different from that to which the receiver isconnected.

+ Consult the dealer or an experienced

radio/TV technician for help.

Owner’s Record

The model number, regulatory number, and serial number are located on a nameplate inside the battery compartment. Record the serial number in the space provided below. This will be helpful if you need to contact us about your phone in thefuture.

Model: Serial No.:

User Guide Proprietary Notice

No part of this publication may be exerpted, reproduced, translated or utilized in any form or by any means, electronic or mechanical,

12 Important Safety Information

[device name]

including photocopying and microfilm, without the prior written permission of ZTE Corporation.

The manual is published by ZTE Corporation. We reserve the right th make modifications on print errors or update specifications without prior notice.

LCA Assessment

We have done an LCA assessment for

using the LCA assessment systems (EIME

name]

system) from BV, and have had it peer-reviewed by our Green Product manager who confirms that the LCA test report complies with related standard requirement.

Important Safety Information 13

[device

MANUFACTURER’S WARRANTY

Your device has been designed to provide you with reliable, worry-free service. If for any reason you have a problem with your equipment, please refer to the manufacturer’s warranty in this section.

Manufacturer’s Warranty

ZTE (“Seller”) offers you a limited warranty that the enclosed product or products (the “Product”) will be free from defects in material and workmanship for a period that expires one year from the date of sale of the Product to you, provided that you are the original end-user purchaser of the Product and provided that your purchase was made from a supplier authorized by the Seller. Transfer or resale of a Product will automatically terminate warranty coverage with respect to that Product. This limited warranty is not transferable

14 Manufacturer's Warranty

to any third party, including but not limited to any subsequent purchaser or owner of the Product. This limited warranty is applicable to end users in the United States and Puerto Rico.

Seller will, at its sole and absolute discretion, either repair or replace a Product (which unit may use refurbished parts of similar quality and functionality) if found by Seller to be defective in material or workmanship, or if Seller determines that it is unable to repair or replace such Product, Seller will refund the purchase price for such Product, provided that the subject Product (i) is returned to a Seller authorized service center within the one year warranty period, and (ii) is accompanied by a proof of purchase in the form of a bill of sale or receipted invoice which evidences that the subject Product is within the one year warranty period. After the one year warranty period, you must pay all shipping, parts and labor charges. In the event that the product is deemed un-repairable or has been removed from

the list of products supported by the Seller, you will only be liable for shipping and labor charges.

This limited warranty does not cover and is void with respect to the following: (i) any Product which has been improperly installed, repaired, maintained or modified; (ii) any Product which has been subjected to misuse (including any Product used in conjunction with hardware electrically or mechanically incompatible or used with accessories not approved by Seller), abuse, accident, physical damage, abnormal operation, improper handling, neglect, exposure to fire or liquid; (iii) any Product operated outside published maximum ratings; (iv) cosmetic damage; (v) any Product on which warranty stickers or Product serial numbers have been removed, altered, or rendered illegible; (vi) cost of installation, removal or reinstallation; (vii) signal reception problems (unless caused by defects in material and workmanship); (viii) damage the result of fire, flood, acts of God or other acts

Manufacturer's Warranty 15

which are not the fault of Seller and which the Product is not specified to tolerate, including damage caused by mishandling, shipping and blown fuses; (ix) consumables (such as fuses); or (x) any Product which has been opened, repaired, modified or altered by anyone other than Seller or a Seller authorized service center.

USE ONLY SELLER APPROVED ACCESSORIES WITH SELLER DEVICES. USE OF ANY UNAUTHORIZED ACCESSORIES MAY BE DANGEROUS AND WILL INVALIDATE THE DEVICE WARRANTY IF SAID ACCESSORIES CAUSE DAMAGE OR A DEFECT TO THE DEVICE.

SELLER SPECIFICALLY DISCLAIMS LIABILIT Y FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, PUNITIVE, EXEMPLARY, AGGRAVATED, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER FORESEEABLE OR UNFORESEEABLE OF ANY KIND WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF

PROFITS, UNANTICIPATED BENEFITS OR REVENUE, ANTICIPATED PROFITS ARISING OUT OF USE OF OR INABILITY TO USE ANY PRODUCT (FOR EXAMPLE, WASTED AIRTIME CHARGES DUE TO THE MALFUNCTION OF A PRODUCT) OR CONTRIBUTION OR INDEMNITY IN RESPECT OF ANY CLAIM RELATED TO A PRODUCT.

REPAIR OR REPLACEMENT OF A DEFECTIVE PRODUCT OR REFUND OF THE PURCHASE PRICE RELATING TO A DEFECTIVE PRODUCT, AS PROVIDED UNDER THIS WARRANTY, ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF THE LIMITED WARRANTY, AND SUBJECT TO THIS WARRANTY, THE PRODUCTS ARE APPROVED AND ACCEPTED BY YOU “AS IS”. SELLER MAKES NO OTHER WARRANTIES, REPRESENTATIONS OR CONDITIONS OF ANY KIND, ORAL OR WRITTEN, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OR

16 Manufacturer's Warranty

CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR AGAINST INFRINGEMENT OR ANY IMPLIED WARRANTY OR CONDITION ARISING OUT OF TRADE USAGE OR OUT OF A COURSE OF DEALING OR COURSE OF PERFORMANCE. NO DEALER, DISTRIBUTOR, AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION OR ADDITION TO THIS WARRANTY.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. For warranty service information, please call the following telephone number: 1-877-817-1759, 1-212-444-0502 or return to the point of sale for the products.

Theretailer can return the units to ZTE authorized service center in US for repair service.

IMPORTANT: Please provide warranty information (proof of purchase) to ZTE in order to receive warranty service at no charge. If the warranty has expired on the device, charges may apply.

Manufacturer's Warranty 17

GENERAL TERMS AND CONDITIONS OFSERVICE

Please note that these terms may not be the most current version. A current version of the terms is available at For further information on Boost Mobile plans, products, and services go to or email

boostmobile.com

Para solicitar esta literatura en español, por favor visitar

Basic Definitions

In this document: (1) “we,” “us,” “our,” and “Boost” mean Sprint Solutions, Inc., as contracting agent on behalf of the applicable Sprint affiliated entities providing the Products and Services;

18 General Terms and Conditions of Service effective 7-1-13

boostmobile.com or upon request.

boostmobile.com

Boostmobilecustomerassistance@

espanol.boostmobile.com.

(2) “you,” “your,” “customer,” and “user” mean an account holder or user with us; (3) “Device” means any phone, aircard, mobile broadband device, any other device, accessory, or other product that we provide you, we sell to you, or is active on your account with us; and (4) “Service” means our offers, rate or service plans, options, wireless services, billing services, applications, programs, products, software, or Devices on your account with us. “Service(s)” also includes any other product or service that we offer or provide to you that references these General Terms and Conditions of Service (“Ts&Cs”).

The Service Agreement

These Ts&Cs are part of your service agreement with us (the “Agreement”) and constitute a contract under which we provide you Services under terms and conditions that you accept.

THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION WITH A CLASS WAIVER,

A REPRESENTATIVE ACTION WAIVER, AND A JURY WAIVER PROVISION

there are several parts of the Agreement, which includes but is not limited to the following: (i) the subscriber agreement and transaction materials that you receive and accept; (ii) the plan(s) that you chose as set forth in our written services and transaction materials that we provide or refer you to during the sales transaction, including on-line and telephone transactions (if your service plan is not specifically set forth in any in-store brochure or printed materials, the requirements and terms set forth in the current written Agreement and transaction materials apply); (iii) any confirmation materials that we may provide to you; and (iv) the terms set forth in the coverage map brochures.

carefully read all of the terms of the Agreement.

eﬀective 7-1-13 General Terms and Conditions of Service 19

. In addition to these Ts&Cs,

It is important that you

Additional Terms

Additional terms will apply when you use certain applications, programs, Devices, and services, and these terms will be provided to you prior to your use of the items. Depending on who provides the items, the terms may come from Boost or a third party. You are subject to any terms provided by the third party, and the terms are directly between you and that third party. Boost is not responsible for these third-party items and associated terms.

Our Policies

Services are subject to our business policies, practices, and procedures (“Policies”). You agree to adhere to all of our Policies when you use our Services. Our Policies are subject to change at any time with or without notice.

When You Accept The Agreement

You must have the legal capacity to accept the Agreement. You accept the Agreement when you do any of the following: (a) accept the Agreement through any printed, oral, or electronic statement, for example, on the Web by electronically marking that you have reviewed and accepted; (b) attempt to or in any way use the Services; (c) pay for the Services; or (d) open any package or start any program that says you are accepting the Agreement when doing so.

Agreement, don’t do any of these things.

If you don’t want to accept the

Service Activation

To activate the Service, you must both activate your account and establish an appropriate account balance to pay for pay-per-use charges and applicable subscription charges (defined in the “Types of Charges” section) based on the service plan you select. To establish

20 General Terms and Conditions of Service effective 7-1-13

an account balance, pay a subscription charge, or make any other appropriate payments, follow the instructions provided with the equipment; at or through Boost Customer Care.

boostmobile.com;

Our Right To Change The Agreement & Your Related Rights

We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service. If you lose your eligibility for a particular rate plan or if a particular rate plan is no longer supported or available, we may change your rate plan to one for which you qualify. We will provide you notice of material changes— and we may provide you notice of non-material changes—in a manner consistent with this Agreement (see “Providing Notice To Each Other Under The Agreement” section).

If you continue

to access or use our Services or increase your account balance on or after the effective date of a change, you accept the change. Do not access or use our Services after the effective date of a change if you decide to reject the change and terminate Service. You will not be entitled to any credit for the unused portion of your account balance if you decide to terminate Service in response to a change to the Agreement.

Our Right To Suspend Or Terminate Services

We can, without notice, suspend or terminate any Service at any time for any reason.

example, we can suspend or terminate any Service for the following: (a) failure to have or maintain an appropriate account balance for applicable charges; (b) harassing/threatening/ abusing/offending our employees or agents; (c) providing false or inaccurate information; (d) interfering with our operations; (e) using/

eﬀective 7-1-13 General Terms and Conditions of Service 21

For

suspicion of using Services in any manner restricted by or inconsistent with the Agreement and Policies; (f) breaching, failing to follow, or abusing the Agreement or Policies; (g) modifying a Device from its manufacturer specifications (for example, rooting the device); or (h) if we believe the action protects our interests, any customer’s interests, or our networks.

Your Right To Change Services & When Changes Are Effective

The account holder can typically change Services upon request. In some instances, changes may be conditioned on payment of certain charges. The effective date of any changes will depend on our Policies, the old Services, and the requested Services. We will not credit or refund any subscription or other charges as a result of a change in Services. We may, but are not obligated to, provide you the opportunity to authorize someone else to make

changes to your Services. You are responsible for any changes to your Services made by a person you authorize, and those changes will be treated as modifications to this Agreement.

Restrictions On Using Services

You can’t use our Services: (a) in a way that could cause damage or adversely affect any of our other customers or our reputation, networks, property, or Services; or (b) in any way prohibited by the terms of our Services, the Agreement, or our Policies. You cannot in any manner resell the Services to another party. For additional restrictions on the use of our Services, see our Acceptable Use Policy and Visitors Agreement, which are available on our website, and the detailed plan or other information on Services that we provide or refer you to during the sales transaction.

22 General Terms and Conditions of Service effective 7-1-13

Your Device, Number, & Email Address

We don’t manufacture any Device that we might sell to you or that is associated with our Services, and we aren’t responsible for any defects, acts, or omissions of the manufacturer.

The only warranties on your Device are the limited warranties given to you by the manufacturer directly or that we pass through. Device performance may vary based on device specifications (for example, a device’s software, memory, and storage), and device performance may impact access to all of our Services.

Device is sold exclusively for use with our Service and in other coverage areas that we may make available to you. As programmed, it will not accept wireless service from another carrier. Except for any legal right you may have to port/transfer your phone number to another carrier, you have no—and cannot gain any (for example, through publication, use, etc.)— proprietary, ownership, or other rights to any

This

phone number, identification number, email address, or other identifier that we assign to you, your Device, or your account. We’ll notify you if we decide to change or reassign them.

Porting/Transferring Phone Numbers

We don’t guarantee that number transfers to or from us will be successful. If you authorize another carrier to transfer a number away from us, then that is considered a request by you to us to terminate all of the Services associated with that number.

Coverage; Where Your Device Will Work; Service Speeds

Our coverage maps are available at our authorized retail locations or The specific network coverage you get will depend on the radio transmissions your Device can pick up and Services you’ve chosen.

coverage maps provide high level estimates of

eﬀective 7-1-13 General Terms and Conditions of Service 23

boostmobile.com.

Our

our coverage areas when using Services outdoors under optimal conditions. Coverage isn’t available everywhere. Coverage and Service speeds are not guaranteed. Coverage is subject to change without notice. Service speeds may depend on the Service purchased. Actual speeds will vary. Estimating wireless coverage, signal strength, and Service speed is not an exact science. There are gaps in coverage within our estimated coverage areas that—along with other factors both within and beyond our control (for example, network problems, network or Internet congestion, software, signal strength, your Device, structures, buildings, weather, geography, topography, server speeds of the websites you access, actions of third parties, etc.) —may result in dropped and blocked connections, slower Service speeds, or otherwise impact the quality of Service. Services that rely on location information, such as E911 and GPS navigation, depend on your Device’s ability to acquire satellite signals (typically not available indoors) and network coverage.

While

your Device is receiving a software update, you may be unable to use your Device in any manner until the software update is complete.

Roaming

The term “roaming” typically refers to coverage on another carrier’s network that we may make available to you based on our agreements with other carriers. These agreements may change from time to time, and roaming coverage is subject to change without notice. Your ability to receive roaming coverage depends on the radio transmissions your Device can pick up and the availability of roaming coverage. We make no guarantee that roaming coverage will be available. Roaming coverage may exist both within and outside our network coverage areas. Your Device will generally indicate when you’re roaming. Depending on your Services, separate charges or limits on the amount of minutes used while roaming may apply. Certain Services

24 General Terms and Conditions of Service effective 7-1-13

may not be available or work the same when roaming (for example, data Services, voicemail, call waiting, etc.). For information on whether roaming applies, see your service plan details.

About Data Services & Content

Our data Services and your Device may allow you to access the Internet, text, pictures, video, games, graphics, music, email, applications, sound, and other materials (“Data Content”) or send Data Content elsewhere. Some Data Content is available from us or our vendors, while other Data Content can be accessed from others (for example, third party websites, games, ringers, applications, etc.). We make absolutely no guarantees about the Data Content that you access on your Device.

may be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent, or objectionable. You’re solely responsible for evaluating the Data Content accessed by you

Data Content

or anyone through your Services. We strongly recommend that you monitor data usage by children/minors.

may also harm your Device or its software. We are not responsible for any Data Content. We are not responsible for any damage caused by any Data Content that you access through your Services, that you load on your Device, or that you request that our representatives access or load on your Device. To protect our networks and Services or for other reasons, we may place restrictions on accessing certain Data Content (such as certain websites, applications, etc.); impose separate charges; limit throughput or the amount of data that you can transfer; or otherwise limit or terminate Services. If we provide you storage for Data Content that you have purchased, then we may delete the Data Content without notice or place restrictions/limits on the use of storage areas. Data Content stored on a Device, transmitted over our networks, or stored by Boost may be deleted, modified, or damaged.

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Data Content from third parties

You may not be able to make or receive voice calls while using data Services. Data Content provided by our vendors or third parties is subject to cancellation or termination at any time without notice to you, and you may not receive a refund for any unused portion of the Data Content.

Specific Terms & Restrictions On Using Data Services

In addition to the rules for using all of our other Services, unless we identify the Service or Device that you have selected as specifically intended for that purpose (for example, wireless routers, Data Link, etc.), you can’t use our data Services: (1) with server devices or host computer applications, or other systems that drive continuous, heavy traffic or data sessions; (2) as a substitute or backup for private lines or frame relay connections; or (3) for any other unintended use as we determine in our sole discretion. We reserve the right to limit, suspend, or constrain any heavy, continuous

data usage that adversely impacts our networks’ performance or hinders access to our networks. If your Services include Web or data access, you also can’t use your Device as a modem for computers or other equipment, unless we identify the Service or Device you have selected as specifically intended for that purpose (for example, with “phone as modem” plans, mobile broadband card plans, wireless router plans, etc.).

Software License

If Boost provides you software as part of the Service and there are not software license terms provided with the software (by Boost or by a third party), then Boost grants you a limited, revocable, non-exclusive, non-transferable license to use the software to access the Services for your own individual use. You will not sell, resell, transfer, copy, translate, publish, create derivative works of, make any commercial use of, modify, reverse

26 General Terms and Conditions of Service effective 7-1-13

engineer, decompile, or disassemble the software. Boost may revoke this license at any time.

Fees, Activation & Miscellaneous Charges

Based on our Policies, we may charge activation, prepayment, reactivation, program, or other fees to establish, change, or maintain Services. Certain transactions may also be subject to a charge (for example, convenience payment, changing phone numbers, handset upgrades, etc.). You will be provided notice of these types of fees before we complete the requested transaction.

Usage Charges

The types of charges that you incur will vary depending on the Service used and your service

You are responsible for the Services on

plan.

your account and associated charges, including charges made by a person you permit to have direct or indirect access to your device even if you

did not authorize its use. Charges may include,

but are not limited to, prepayment for service charges; charges for additional services; and taxes, surcharges, and fees associated with your Services. For the actual usage charges applicable to your Service, see the detailed plan or other information we provide or refer you to during the sales transaction or on our website. Depending on your Services, charges for additional services may include operator and directory assistance, voicemail, call forwarding, data calls, texts, and Web access. If you (the account holder) allow end users to access or use your Device, you authorize end users to access, download, and use Services. You will generally be charged for use of Services before or at the time of use in accordance with your service plan. In certain instances, we may charge at some point after you use the Service. Rates that vary based on the time of access will be determined based on the location of the network equipment providing service and not the location of your Device or your

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Device’s area code (if applicable). Charges are generally deducted from your account balance (for example, pay-per-use charges, subscription charges, etc.), though in some instances you may be able to pay for certain Services through a credit card, debit card, or other payment method. If you have incurred charges or fees that were not charged prior to your account balance reaching a zero balance, we may deduct these outstanding, unpaid charges and fees from any subsequent amounts you add to your account balance.

Types of Charges

We typically assess the following types of charges: (1) “pay-per-use charges,” which are charges assessed each time a Service is used; (2) “subscription charges,” which are charges that allow you access to a Service or provide you a certain amount of use of a Service for a defined period of time. Subscription charges for Services end at 11:59 p.m., in the time zone in which your

phone number is based, on the last day of your subscription period. Also, depending on your Service, certain types of subscription charges may be assessed automatically upon activation and automatically assessed for subsequent subscription periods; and (3) “download charges,” which are charges assessed when you download or access content, which we collect on behalf of ourselves or third-party content providers.

How We Calculate Your Charges

Regular Voice Calls: We round up partial minutes

of use to the next full minute. Time starts when you press “Talk” or your Device connects to the network and stops when you press “End” or the network connection otherwise breaks. You’re charged for all calls that connect, even to answering machines, voicemail, or voice transcription services. You won’t be charged for unanswered calls or if you get a busy signal. For incoming calls answered, you’re charged from the time shortly before the Device

starts ringing until you press “End” or the network connection otherwise breaks. You’re charged for the entire call based on the rate that applies to the time period in which the call starts. However, the types of charges actually deducted from your account balance will vary depending on your Service. Call time data displayed on your Device may be inaccurate and may not be relied upon for determining charges to your account. Call time for a single call may be limited. If the call exceeds the limit, then it may be automatically terminated.

Data Usage: Depending on your Service, you may be charged for data usage. Unless we specifically tell you otherwise, data usage is measured in bytes, kilobytes, megabytes, and gigabytes—not in minutes/time. 1024 bytes equals 1 kilobyte (“KB”), 1024 KB equals 1 megabyte, and 1024 megabytes equals 1 gigabyte. Bytes are rounded up to KB, so you will be charged at least 1 KB for each data usage session (“data session”). Rounding occurs at the end of each data session and sometimes during

28 General Terms and Conditions of Service effective 7-1-13

a data session. Depending on your data Services, usage may be charged against an allowance or on a fixed price per KB, and you may be subject to limitations on the amount of data usage. If you are charged on a fixed price per KB, any fractional cents will be rounded up to the next cent. You are charged for all data directed to your Device’s Internet address, including data sessions you did not initiate and for incomplete transfers. As long as your Device is connected to our data networks, you may incur data charges. Examples of data for which you will be charged includes the size of a requested file or Data Content (game, ringer, etc.); Web page graphics (logos, pictures, banners, advertisement, etc.); additional data used in accessing, transporting, and routing the file on our network; data from partial or interrupted downloads; re-sent data; and data associated with unsuccessful attempts to reach websites or use applications. These data charges are in addition to any charges for the Data Content itself (game, ringer, etc.). Data used and charged to you will vary widely, even between

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identical actions or data sessions. Estimates of data usage—for example, the size of downloadable files—are not reliable predictors of actual usage.

Taxes & Government Fees

You agree to pay all federal, state, and local taxes, fees, and other assessments that we’re required by law to collect and remit to the government on the Services that we provide to you. These charges may change from time to time without advance notice.

Surcharges

You agree to pay all Boost surcharges (“Surcharges”), which may include, but are not limited to: Federal Universal Service; Regulatory and Administrative charges; gross receipts charges, and other charges.

taxes, and we are not required by law to assess them. They are part of our rates we choose, at our discretion, to collect from you to recover certain

Surcharges are not

costs, and are kept by us. The number and type of Surcharges will be provided and may vary depending upon the location of the transaction or the primary account address of the payment method or Device and can change over time. We determine the amount for these charges, and these amounts are subject to change as are the components used to calculate these amounts.

We will provide you notice of any changes to Surcharges in a manner consistent with this Agreement (see “Providing Notice To Each Other Under The Agreement” section). However, because some Surcharges are based on amounts set by the government or based on government formulas, it will not always be possible to provide advance notice of new Surcharges or changes in the amount of existing Surcharges. Information on Surcharges is provided during the sales transaction and is available on our website.

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Disputing Charges

Any dispute to a charge that we assess you must be made in writing within 60 days of the date we deduct the charge from your account balance. You accept all charges not properly disputed within the above time period.

About Account Balances

To keep your account active and avoid service interruptions, you must either maintain a positive account balance at all times or pay any applicable subscription charges (depending on your service plan). Account balances are not transferable, redeemable for cash, or refundable; that is, once you make payment on your account, you are provided a credit on your account that can only be used to pay for our Services during the effective period, which varies depending on your service plan. Positive account balances are forfeited if they are not used within the effective period specified in your service plan (if you properly

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