Zoom 2925, 1120 User Manual
QUICK
START
and
REFERENCE GUIDE
Contents
INTRODUCTION................................................................................ 3
WHAT YOU NEED TO USE YOUR FAXMODEM.....................................3
CHAPTER 1 INSTALLING YOUR FAXMODEM ........................4
EASIER INSTALLATION ........................................................................4
PREPARING THE COMPUTER................................................................4
INSTALLING THE FAXMODEM CARD....................................................5
CHAPTER 2 INSTALLING AND USING COMMUNICATE!
LITE SOFTWARE............................................................................. 11
INSTALLING COMMUNICATE! LITE ...............................................11
RUNNING COMMUNICATE! LITE...................................................13
GETTING HELP FOR COMMUNICATE! LITE....................................15
CHAPTER 3 USING THE FAXMODEM WITH OTHER
SOFTWARE....................................................................................... 16
TIPS FOR SETTING UP COMMUNICATIONS SOFTWARE .......................16
INITIALIZATION STRINGS...................................................................17
USING AUDIO FEATURES...................................................................18
USING VIDEO ....................................................................................19
ACCESSING THE INTERNET................................................................19
CHAPTER 4 PROBLEMS AND SOLUTIONS ............................. 20
GENERAL TROUBLESHOOTING ..........................................................21
DIAL TROUBLESHOOTING..................................................................23
VOICE TROUBLESHOOTING ...............................................................23
ON-LINE TROUBLESHOOTING............................................................24
APPENDIX: REGULATORY INFORMATION............................29
FCC PART 68 TELECOMMUNICATIONS STATEMENT .........................29
FCC PART 15 EMISSIONS STATEMENT..............................................30
INDUSTRY CANADA ATTACHMENT ...................................................30
CANADIAN EMISSIONS STATEMENT ..................................................31
IMPORTANT INFORMATION ......................................................32
Introduction
Congratulations! Your new faxmodem is a powerful, flexible tool that provides fast connections to the Internet and
will help you manage your communications, work more
effectively, and present a polished and professional image
at home or at the office. This manual explains how to install and use your faxmodem and communications software.
What You Need to Use Your Faxmodem
Make sure that you have received the following items:
• Faxmodem
• Phone cord
• A Zoom Link CD-ROM disc containing installation
software, modem drivers, and communications software.
You also need the following:
• IBM PC-compatible Pentium® 133 or faster (or equiva-
lent), with 16 megabytes of RAM, an available PCI slot,
and a tool for removing and replacing the computer
cover (see your computer’s manual)
• Windows® 95 or 98 operating system
• A telephone jack to plug the modem into
• A soundcard and microphone if you want to use the
modem as a telephone answering device (voice mail
option)
Introduction 3
Chapter 1 Installing Your Faxmodem
Easier Installation
We have enhanced the plug-and-play capability by providing a software program that you must run before you
install your faxmodem. This program installs “driver” files
and sets up your computer to recognize the new faxmodem.
When you restart your computer after installing the faxmodem, your hard drive will already contain the files Windows needs to complete the installation.
Preparing the Computer
For the moment, put the faxmodem aside—you don’t even
need to get it out of its antistatic bag. Follow these steps:
Close any applications you have running.
1
Find the Zoom Link CD-ROM disc that came with
your faxmodem and insert it in your CD-ROM drive.
The CD-ROM disc should auto-run after a few seconds and display an installation screen.
If the CD does not auto-run:
• Click on My Computer on your desktop; then
double-click on the icon for your CD-ROM drive.
• If the installation program doesn’t start up right
away, double-click on Zsetup.exe.
When the installation interface appears, click on the
2
Install PCI Modem button. The installation program
will run and automatically copy driver files to your
hard drive.
There may be other programs on the CD, including
3
Internet Service Providers, online service offers, and
a communications package, and games. Do not install these programs until you have completed your
faxmodem installation. Some of these programs
4 Quick Start and Reference Guide
must detect your modem settings in order to complete their setup routines.
When the PCI modem installation program has finished, remove the CD from its drive and shut down
your computer.
Installing the Faxmodem Card
CAUTION
Do not handle any internal modem card when the phone
line is plugged into it. The voltages present when the line
is ringing are potentially harmful.
Electrostatic Discharge Protection
Static electricity can damage components on
your faxmodem or inside your computer.
Before removing the board from its antistatic bag, touch the computer’s metal
CAUTION
chassis to statically discharge yourself.
Note: If you have not already run the modem installa-
tion program on the CD-ROM disc, please do so
now—before you install the faxmodem card. See
Preparing the Computer on page 4
1
Chapter 1 Installing Your Faxmodem 5
If your computer does not already have a modem
installed, go to step 3.
If your computer has a modem, you may choose
to keep it or to remove it. We recommend that
you remove your old modem unless you have a good
reason to keep it. Removing your old modem assures that your computer will have enough resources to run your new modem without conflicts
with other devices.
You may want to keep your old modem, however, if
you have two telephone lines and want to keep your
fax program running on one line while you access
the Internet on the other line. Another reason for
keeping your old modem would be that you anticipate being able to use “teaming” or “bonding” software to use two modems and two phone lines for
faster Internet access.
2
If you are removing your old modem:
Please refer to your modem manufacturer’s removal
instructions, if any. The following procedure should
work in most cases.
Note: You can also use this procedure if you ever
need to remove or relocate your PCI faxmodem.
If you are simply relocating your PCI
faxmodem to a different PCI slot, you
must follow the procedures in this step and
then rerun the installation software
(Preparing the Computer, on page 4) before reinserting the PCI faxmodem in a new
slot.
Before you remove your old modem, you must inform Windows 95 or 98 that you are going to remove it before you physically do so. This helps to
prevent internal conflicts in Windows 95 as it allocates its resources to your new faxmodem.
Follow these steps:
• Click on Start and point to Settings. Click on
Control Panel. When the Control Panel dis-
plays, double-click on the System icon.
• Click on the Device Manager tab. Scroll down
to the Modem entry.
• Click on the + sign in the little box next to this
entry to expand it. Find your existing modem in
the list and click on it by highlighting it.
• Now click on the Remove button. Click OK to
confirm that you are removing the modem.
Windows has now been informed of your intention
6 Quick Start and Reference Guide
to remove the old modem. Continue with step 3 below.
3
4
5
Before you start the hardware installation, close
all running programs and shut down Windows if
you have not already done so. Then turn your
computer off and unplug it. Don’t plug it back in
or turn it on until you complete the faxmodem
hardware installation.
Take the cover off your computer. If you are not familiar with the procedure, consult your computer’s
manual for instructions.
Unscrew and remove the metal cover plate on the
rear of the computer that lines up with an available
PCI slot. The PCI slot is shorter than a 16-bit ISA
slot and usually a different color (ISA slots are typically black or brown; PCI slots are usually white or
gray). Your faxmodem has two sections of gold connecting fingers, and a PCI slot has two sections that
match the sections on the faxmodem.
If you are replacing an older modem, now is a
good time to remove it. (It may be in a non-PCI slot,
which you cannot use for your new faxmodem.)
Look for an add-in board with one or more phone
jacks on it. To remove the old modem, first unplug
any phone cords connected to it. One cord is probably the connection to your telephone. You can reuse
this connection with your new faxmodem. The other
cord is probably the connection to your telephone
line at a wall jack. It is a good idea to replace this
cable with the one that came with your new faxmodem.
Unscrew the screw on the bracket and lift the old
modem board from its slot.
Note: Most of the boards inside your computer
have tiny wires sticking out underneath. These
wires can be sharp. Be careful not to cut your
hands on them.
6
Chapter 1 Installing Your Faxmodem 7
Make a note of the serial number on your new faxmodem. Record the number in the Important In-
formation table on page 32 of this manual.
Now insert your new faxmodem firmly into an avail-
LINE
able PCI slot. See the following illustration.
PCI slot
7
8
Typical cover
plate
16-bit
ISA slots
The PCI slot is designed to easily mate with your
new PCI modem.
Be sure that the bracket is lined up properly; then
screw the bracket into the computer using the
screw you removed with the cover plate. Be sure
that the back end of the card (smaller gold finger
area) is properly seated into the connector. If you
have a tower or mini-tower computer case with a
vertical main board, you may want to lay the computer down gently on its side so you can push
straight down on the faxmodem card to seat it
firmly in its slot.
Replace the computer cover.
Connect the telephone cord. Plug
one end of the phone cord into the
LINE
jack marked LINE. Plug the other
end into a phone jack (typically the
wall jack where you would normally
PHONE (optional)
PHONE
connect a phone). Plug your phone
into the PHONE jack if you want to
use a phone on the same line.
8 Quick Start and Reference Guide
9
Plug in your computer and turn it on.
10
11
As the Windows operating system starts up, it will
detect your new faxmodem. Because the installation
program has already provided your computer with
the required files, you will see Windows report on
its progress, but it will not require any action on
your part.
Once the system has completely started, you should
determine what COM port your faxmodem is set to.
The COM port is a number used by the computer to
keep track of where it is sending data. You may be
asked for this number by certain software applications when you install them and set them up.
To find your COM port number, double-click My
Computer. When the My Computer window opens,
double-click the Control Panel. Inside the Control
Panel window, double-click Modems. In the Modems
Properties dialog box, click on the entry for your new
modem, which should be listed as a modem found by
the system.
Then click Properties. Your faxmodem’s properties
are listed in a Properties dialog box. Under the Gen-
eral tab you’ll find Port: Com plus a number. Make a
note of this Port: Com setting on the Important In-
formation table on page 32 of this manual.
Note: PCI devices, including your new faxmodem,
use COM ports differently from the way
older ISA devices use them. Software applications will always associate the COM port
number with the “traditional” IRQ used for
that COM port even though Windows uses a
different IRQ internally. The IRQ listed for
the COM port in the Control Panel System
dialog should not be used in configuring
software. This may mean that DOS programs running under Windows will occasionally report an IRQ assignment that is
different from what is reported by Windows.
In nearly all cases, you can accept the default assigned by your software.
Chapter 1 Installing Your Faxmodem 9
12
If you have not encountered any problems, your
modem is installed and you can move on to Testing
Your Faxmodem, below. If you are having installation problems, see Chapter 4.
Testing Your Faxmodem
Before you set up your software, start with a quick test to
check that your modem is working.
Open the Control Panel and double-click Modems. Under
the Diagnostics tab highlight the COM port for your modem and click More Info. This queries the modem with AT
commands. A list of responses means the modem is connected. You may also want to use HyperTerminal or another terminal program to call a bulletin board system.
Once you have determined that your faxmodem is working
properly, go on to Chapter 2 to install your communications software.
If you determine that your faxmodem is not working, first
try shutting down your computer and restarting it. Sometimes this will help Windows 95 or 98 identify and activate
the correct drivers. If restarting your computer doesn’t
work, read Chapter 4, Problems and Solutions.
10 Quick Start and Reference Guide
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