Zoom 0335-A 27337 User Manual

ADSL Bridge

Modem

USER’S GUIDE

NOTICE

NOTICENOTICE

This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be p hotocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness for a particular purpose of the software or documentation. The manufacturer reserves the right to make changes to the hardware, software, and documentation without obligation to notify any person or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

Contents

HAPTER

I I

HAPTER

C R

HAPTER

PPENDIX

1: I

NSTALLATION INSTRUCTIONS

NSTALLATION INSTRUCTIONS F YOU NEED HELP

2: U

3: S

PECIFYING

4: S

TATUS MONITORING

ONITORING SYSTEM AND

5: A

DVANCED SETUP OPTIONS

HANGING USER NAMES AND PASSWORDS ESETTING DEFAULT SETTINGS

6: R

EMOVING THE MODEM SOFTWARE

A: T

FRONT AND BACK PANELS

C: R

.......................................................................................11

SING STATIC

ROUBLESHOOTING TIPS

EGULATORY INFORMATION

......................................................................6

IP A

DDRESSING

TCP/IP S

ADSL S

.................................................................34

......................................4

.................................... 12

ETTINGS

................................... 15

..................................................26

..............................................26

TATUS

........................................30

.............................................33

...........................36

..........................................37

.........................................40

.....................................42

Installation Instructions

The ADSL Bridge modem is an easy-to-install unit that gives you a connection to the Internet through your ADSL Internet service provider.

Package Contents

Your package contains the items shown below:

ADSL Bridge Modem

Ethernet Cable

The CD contains the installation software, documentation, advanced features information, a glossary of technical terms, the warranty, and detailed Customer Support information.

If anything is missing or damaged, please contact Zoom Customer Support or whoever sold you the modem.

In addition, the package may include:

•

Phone-jack adapter to adapt the phone cord to a particular phone jack (certain countries only)

•

ADSL line filter(s) (certain units only)

4 ADSL Bridge Modem User’s Guide

Software CD-ROM

Power Cube

Phone Cord

Before You Begin

Before you begin installing the ADSL Bridge modem using this guide, you must have the following available to you:

•

ADSL service enabled on your telephone line. To do this, you need to sign up with an ADSL service provider. Once this service is enabled, you should have an ADSL-enabled telephone wall jack to plug the modem into. (Your service provider may refer to “ADSL service” as “DSL service.”)

•

One of the following to connect to the modem:

A Macintosh, Linux, or Windows 98/Me/2000/XP computer. The computer must have an Ethernet port.

Tip!

If you are using a Windows computer and it does not have an Ethernet port, you can purchase a Network Interface Card (NIC) to add one.

A router. You can connect a router to the ADSL Bridge modem. To do this, you must first connect a computer to the modem using the Installation Instructions starting on the next page.

•

In the unlikely event that you plan to use a static IP address with the modem, you must have the IP Address, Subnet Mask, Gateway, and DNS values provided by your Internet service provider. Only those who have made

arrangements with their Internet service provider for a static IP address need this information.

Chapter 1: Installation Instructions 5

Installation Instructions

Installing the ADSL Bridge modem involves three steps:

Installing the Software, Installing the Hardware, and Testing Your Internet Connection.

Step 1: Installing the Software

You MUST install the software BEFORE installing the hardware.

Important Macintosh and Linux Information:

If you are using a Macintosh or Linux computer with your ADSL Bridge modem, you do not have to install the software. Continue with the next section, Installing the Hardware, on page 7. Only those using a Windows computer should continue below.

1111

Turn on your Windows computer.

2222

Insert the supplied CD into the CD-ROM drive of your computer. The CD should start automatically and the Language Selection screen should appear. (If the CD does not start automatically, on the desktop, click the Start button, click Run, and then type D:\setup.exe, where D is the letter of your CD-ROM drive.)

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Select your language. The Main Menu screen opens.

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Click Installation Wizard to start the software installation, then click Next when prompted.

6 ADSL Bridge Modem User’s Guide

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When the installation is complete, click Finish, then click Exit.

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Close any applications that may be open, then remove the CD from the CD-ROM drive.

7777

Shut down the computer.

Congratulations! You have installed the software. Now, continue with the next section, Installing the Hardware.

Step 2: Installing the Hardware

1111

Shut down your computer (if it is not shut down already).

2222

Plug one end of the supplied phone cord into the modem’s ADSL port and the other into the ADSL wall jack.

3333

Connect the modem to the computer’s Ethernet port. Plug one end of the Ethernet cable into the modem’s ETHERNET port and plug the other end into your computer’s Ethernet port.

The connection is made to the back panel of the modem.

4444

Plug the included power cube into a power strip or wall outlet and then into the modem’s power (PWR) jack.

Important!

Only use the power cube shipped with the modem. Other power cubes may damage your hardware.

Chapter 1: Installation Instructions 7

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Turn the modem on by pushing the ON/OFF button. The PWR light on the front panel of the modem should

become steady on, and the LINK light should blink and then become steady on. If the PWR light does not turn on, make sure there is power at the wall outlet or power strip where you plugged in the power cube and that you have pushed the modem’s ON/OFF button to turn it on.

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Turn the computer on.

7777

[Optional] If you want to plug in a phone through the modem, you can do so by plugging it into the PHONE port. (A filter is not required.)

8888

We HIGHLY RECOMMEND that you install a filter on EVERY phone and fax that is sharing the ADSL phone line. Phone filters block the ADSL frequencies so that

someone making a normal phone call will not hear modem noise on the line. They also keep phone conversations from interfering with ADSL performance.

The PHONE port of the modem has a built-in filter, so there is no need for a filter if you plug a phone into the PHONE port.

You may have received ADSL phone filters with your modem. If you did not, or if you need more filters, they are available at most retail stores that carry consumer electronics.

Plug each phone or fax cord into the filter’s PHONE end and plug the filter’s LINE end into the wall jack.

Congratulations! You have installed the hardware. Now, continue with the next section, Testing Your Internet Connection.

8 ADSL Bridge Modem User’s Guide

Step 4: Testing Your Internet Connection

Once the software is installed and the hardware is connected, you are ready to browse the Web!

However, if any of the following situations applies to you, there is an additional task you must complete before your ADSL Bridge modem can access the Internet.

•

You have a static IP address: In the unlikely event that you are using a static IP address, you must specify that IP address in your computer’s TCP/IP settings and configure the modem to match your provider’s VPI and VCI settings. You will not be able to access the Internet until you do so. See Chapter 2: Using Static IP Addressing on page 12.

•

You have PPPoE client software: If your Internet service provider gave you setup software, install it now. Your service provider should have provided the necessary instructions to do this.

•

You are using a Macintosh or a Linux computer and you are using dynamic IP addressing (DHCP): You must verify your computer’s TCP/IP settings. See Macintosh TCP/IP Settings on page 16 or Linux TCP/IP Settings on

page 18, as appropriate. (This is not required for those using a Windows computer and DHCP because the default TCP/IP settings for Windows are sufficient.)

Once the software is installed, the hardware is connected, and any required TCP/IP settings are configured, you are ready to test your Internet connection as summarized below.

To test your Internet connection for the first time

1111

Turn on your computer (if it is not on already).

Chapter 1: Installation Instructions 9

2222

Open your Web browser (for example, Internet Explorer or Netscape Navigator) and try to connect to a familiar Web address.

If you connect successfully, your installation is complete and you are ready to use the modem with your computer. You are done with this user’s guide, unless you want to use the modem with a router. To do that, please continue below with Using a Router with Your ADSL Bridge Modem.

If you are unable to access the Web, wait a few minutes and try again. Your modem may need more time to establish a connection with your Internet service provider. If you are still unable to connect after a few minutes, refer to Appendix A: Troubleshooting Tips on page 37.

Using a Router with Your ADSL Bridge Modem

Disconnect the ADSL Bridge modem from your computer, and then connect the ADSL Bridge modem to your router’s WAN Ethernet port. In setting up your router according to its instructions, please note the following:

•

If you are using DHCP, the WAN port of the router must be set up to use DHCP.

•

If you are using a static IP address, you must specify that address for the WAN port of the router. The computers connected to the LAN ports of the router should have their TCP/IP settings set for DHCP.

•

If your Internet service provider gave you PPPoE client software, you must set up your router to terminate a PPPoE connection.

10 ADSL Bridge Modem User’s Guide

If You Need Help

Zoom has many Technical Support services available to its customers. You can access these services in a variety of ways:

•

Windows users: Insert the CD, select your language, and then click the Customer Support link to view comprehensive support information.

•

Macintosh and Linux users: Insert the CD and navigate to the Mac_Linux folder to view documentation and support information.

•

Visit our Web site at www.zoom.com and select Techn ical Support. From here, you can send email to our technical

support experts and/or do a smart search through our intelligent database by using SmartFacts

Tip:

From time to time, Zoom may release improved firmware. This is also available at www.zoom.com , along with upgrade instructions. We recommend that you check our Web site periodically for updates.

•

Call our support office in the United States at (561) 241-7170 or in the United Kingdom at 44 (0)1276 704440.

™

•

Some retailers of Zoom products provide support or can recommend a convenient support center.

•

If you have ADSL service problems, contact your ADSL service provider.

Chapter 1: Installation Instructions 11

Using Static IP Addressing

This chapter is only for those who have a static IP address they plan to use with their ADSL Bridge modem.

Your ADSL Bridge modem works with Dynamic Host Configuration Protocol (DHCP), which is also known as “dynamic IP addressing.” This is because most Internet service providers use DHCP.

However, in the unlikely event that you plan to use a static IP address with your modem, you must specify that IP address in your computer’s TCP/IP settings and configure the modem to match your provider’s VPI and VCI settings.

There is typically an extra charge for a static IP address, and you usually have to make a special request of your Internet service provider to get one.

Important!

If you do not know what static IP addressing is or why you would use it, you most likely do not need to change your computer’s TCP/IP settings or configure the modem. Only advanced users who specifically want to use static IP addressing and/or those users whose IP provider specifically instructed them to use static IP addressing should perform the steps below.

12 ADSL Bridge Modem User’s Guide

To configure your ADSL Bridge modem to use a static IP address

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Before you can access the modem’s interface, you must first change your computer’s TCP/IP settings to match the values show in the table below.

For this value… Enter… IP address

Subnet mask 255.255.255.0 Default gateway 10.0.0.2

Tip!

If do not know how to access your computer’s TCP/IP settings, see Chapter 3: Specifying TCP/IP Settings on page 15.

2222

Log into the Zoom Configuration Manager.

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Open your Web browser and, in its address bar, type http://10.0.0.2, then press the Enter key on your keyboard. (You do not need to have an Internet connection established to be able to view the interface.)

Any value between

10.0.0.20

. For example, type

10.0.0.4

and

10.0.0.10

Tip!

If you are using a Windows computer, a Zoom icon should have been placed on your desktop when you installed the software provided with the modem. Instead of typing one of the addresses above in your Web browser, you can double-click the Zoom icon.

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When prompted, type the following user name and password in the appropriate boxes, then click OK. You must enter them using lowercase letters.

User Name: Password:

Chapter 2: Using Static IP Addressing 13

admin

zoomadsl

If you are not prompted for a user name and password, do the following in this order: Recheck all connections; restart the modem and computer; and reset the modem by inserting a paper clip into the Reset pinhole in the center of the modem’s back panel and holding it for five seconds.

The user name and password you enter here do not serve the same purpose as any name and password that your Internet service provider may have given you.

3333

The Zoom Configuration Manager opens and begins to automatically configure itself. This is evident because the

Basic Setup page will open and quickly change to the Autodetect page. To specify your Internet service provider’s VPI and VCI settings, you must set the modem for manual

configuration. Do the following:

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Click the Stop button to stop the modem from trying to automatically configure itself.

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Select the Disable option button, then click Save Changes. The page changes, and the MANUALLY

option button is selected.

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Enter the VPI and VCI settings into the appropriate boxes. These values should have been given to you by your Internet service provider.

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Click the Save Changes button, then click the Write Settings to Flash button.

4444

Close Zoom Configuration Manager by closing your Web browser.

5555

Change your computer’s TCP/IP settings from the values you specified in step 1 to those given to you by your Internet service provider. Besides changing the IP address, Subnet mask, and Default gateway values, you must enter an additional value: DNS. This, too, should have been provided by your Internet service provider. For more information about specifying these settings, see Chapter 3: Specifying TCP/IP Settings on page 15.

Continue with Testing Your Internet Connection on page 9.

14 ADSL Bridge Modem User’s Guide

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