Page 1
ADSL Bridge
Modem
USER’S GUIDE
Page 2
NOTICE
NOTICE
NOTICENOTICE
This document contains proprietary information protected by
copyright, and this Manual and all the accompanying hardware,
software, and documentation are copyrighted. No part of this
document may be p hotocopied or reproduced by mechanical,
electronic, or other means in any form.
The manufacturer does not warrant that the hardware will work
properly in all environments and applications, and makes no
warranty or representation, either expressed or implied, with respect
to the quality, performance, merchantability, or fitness for a
particular purpose of the software or documentation. The
manufacturer reserves the right to make changes to the hardware,
software, and documentation without obligation to notify any person
or organization of the revision or change.
All brand and product names are the trademarks of their respective
owners.
© Copyright 2005
All rights reserved.
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Contents
C
HAPTER
I
I
C
HAPTER
C
HAPTER
C
HAPTER
M
C
HAPTER
C
R
C
HAPTER
A
PPENDIX
A
PPENDIX
A
PPENDIX
1: I
NSTALLATION INSTRUCTIONS
NSTALLATION INSTRUCTIONS
F YOU NEED HELP
2: U
3: S
PECIFYING
4: S
TATUS MONITORING
ONITORING SYSTEM AND
5: A
DVANCED SETUP OPTIONS
HANGING USER NAMES AND PASSWORDS
ESETTING DEFAULT SETTINGS
6: R
EMOVING THE MODEM SOFTWARE
A: T
B:
FRONT AND BACK PANELS
C: R
.......................................................................................11
SING STATIC
ROUBLESHOOTING TIPS
EGULATORY INFORMATION
......................................................................6
IP A
DDRESSING
TCP/IP S
ADSL S
.................................................................34
......................................4
.................................... 12
ETTINGS
................................... 15
..................................................26
..............................................26
TATUS
........................................30
.............................................33
...........................36
..........................................37
.........................................40
.....................................42
Page 4
1
Installation Instructions
The ADSL Bridge modem is an easy-to-install unit that gives
you a connection to the Internet through your ADSL Internet
service provider.
Package Contents
Your package contains the items shown below:
ADSL Bridge Modem
Ethernet Cable
The CD contains the installation software, documentation,
advanced features information, a glossary of technical terms, the
warranty, and detailed Customer Support information.
If anything is missing or damaged, please contact Zoom Customer
Support or whoever sold you the modem.
In addition, the package may include:
•
Phone-jack adapter to adapt the phone cord to a particular
phone jack (certain countries only)
•
ADSL line filter(s) (certain units only)
4 ADSL Bridge Modem User’s Guide
Software
CD-ROM
Power Cube
Phone Cord
Page 5
Before You Begin
Before you begin installing the ADSL Bridge modem using this
guide, you must have the following available to you:
•
ADSL service enabled on your telephone line. To do this,
you need to sign up with an ADSL service provider. Once this
service is enabled, you should have an ADSL-enabled
telephone wall jack to plug the modem into. (Your service
provider may refer to “ADSL service” as “DSL service.”)
•
One of the following to connect to the modem:
!
A Macintosh, Linux, or Windows 98/Me/2000/XP
computer. The computer must have an Ethernet port.
Tip!
If you are using a Windows computer and it does not have
an Ethernet port, you can purchase a Network Interface
Card (NIC) to add one.
!
A router. You can connect a router to the ADSL Bridge
modem. To do this, you must first connect a computer to
the modem using the Installation Instructions starting on
the next page.
•
In the unlikely event that you plan to use a static IP
address with the modem, you must have the IP Address,
Subnet Mask, Gateway, and DNS values provided by your
Internet service provider. Only those who have made
arrangements with their Internet service provider for a static IP
address need this information.
Chapter 1: Installation Instructions 5
Page 6
Installation Instructions
Installing the ADSL Bridge modem involves three steps:
Installing the Software, Installing the Hardware, and Testing
Your Internet Connection.
Step 1: Installing the Software
You MUST install the software BEFORE installing the
hardware.
Important Macintosh and Linux Information:
If you are using a Macintosh or Linux computer with your ADSL
Bridge modem, you do not have to install the software. Continue
with the next section, Installing the Hardware, on page 7. Only
those using a Windows computer should continue below.
1111
Turn on your Windows computer.
2222
Insert the supplied CD into the CD-ROM drive of your
computer. The CD should start automatically and the
Language Selection screen should appear. (If the CD does
not start automatically, on the desktop, click the Start button,
click Run, and then type D:\setup.exe, where D is the letter
of your CD-ROM drive.)
3333
Select your language. The Main Menu screen opens.
4444
Click Installation Wizard to start the software installation,
then click Next when prompted.
6 ADSL Bridge Modem User’s Guide
Page 7
5555
When the installation is complete, click Finish, then click
Exit.
6666
Close any applications that may be open, then remove the CD
from the CD-ROM drive.
7777
Shut down the computer.
Congratulations! You have installed the software. Now, continue
with the next section, Installing the Hardware.
Step 2: Installing the Hardware
1111
Shut down your computer (if it is not shut down already).
2222
Plug one end of the supplied phone cord into the modem’s
ADSL port and the other into the ADSL wall jack.
3333
Connect the modem to the computer’s Ethernet port. Plug one
end of the Ethernet cable into the modem’s ETHERNET
port and plug the other end into your computer’s Ethernet
port.
The connection is made to the back panel of the modem.
4444
Plug the included power cube into a power strip or wall outlet
and then into the modem’s power (PWR) jack.
Important!
Only use the power cube shipped with the modem. Other
power cubes may damage your hardware.
Chapter 1: Installation Instructions 7
Page 8
5555
Turn the modem on by pushing the ON/OFF button.
The PWR light on the front panel of the modem should
become steady on, and the LINK light should blink and then
become steady on. If the PWR light does not turn on, make
sure there is power at the wall outlet or power strip where you
plugged in the power cube and that you have pushed the
modem’s ON/OFF button to turn it on.
6666
Turn the computer on.
7777
[Optional] If you want to plug in a phone through the modem,
you can do so by plugging it into the PHONE port. (A filter is
not required.)
8888
We HIGHLY RECOMMEND that you install a filter on
EVERY phone and fax that is sharing the ADSL phone
line. Phone filters block the ADSL frequencies so that
someone making a normal phone call will not hear modem
noise on the line. They also keep phone conversations from
interfering with ADSL performance.
The PHONE port of the modem has a built-in filter, so there
is no need for a filter if you plug a phone into the PHONE
port.
You may have received ADSL phone filters with your modem.
If you did not, or if you need more filters, they are available at
most retail stores that carry consumer electronics.
Plug each phone or fax cord into the filter’s PHONE end and
plug the filter’s LINE end into the wall jack.
Congratulations! You have installed the hardware. Now, continue
with the next section, Testing Your Internet Connection.
8 ADSL Bridge Modem User’s Guide
Page 9
Step 4: Testing Your Internet Connection
Once the software is installed and the hardware is connected, you
are ready to browse the Web!
However, if any of the following situations applies to you, there is
an additional task you must complete before your ADSL Bridge
modem can access the Internet.
•
You have a static IP address: In the unlikely event that you
are using a static IP address, you must specify that IP address
in your computer’s TCP/IP settings and configure the modem
to match your provider’s VPI and VCI settings. You will not
be able to access the Internet until you do so. See Chapter 2:
Using Static IP Addressing on page 12.
•
You have PPPoE client software: If your Internet service
provider gave you setup software, install it now. Your service
provider should have provided the necessary instructions to do
this.
•
You are using a Macintosh or a Linux computer and you
are using dynamic IP addressing (DHCP): You must
verify your computer’s TCP/IP settings. See Macintosh
TCP/IP Settings on page 16 or Linux TCP/IP Settings on
page 18, as appropriate. (This is not required for those using a
Windows computer and DHCP because the default TCP/IP
settings for Windows are sufficient.)
Once the software is installed, the hardware is connected, and any
required TCP/IP settings are configured, you are ready to test your
Internet connection as summarized below.
To test your Internet connection for the first time
1111
Turn on your computer (if it is not on already).
Chapter 1: Installation Instructions 9
Page 10
2222
Open your Web browser (for example, Internet Explorer or
Netscape Navigator) and try to connect to a familiar Web
address.
!
If you connect successfully, your installation is complete
and you are ready to use the modem with your computer.
You are done with this user’s guide, unless you want to use
the modem with a router. To do that, please continue
below with Using a Router with Your ADSL Bridge
Modem.
!
If you are unable to access the Web, wait a few minutes
and try again. Your modem may need more time to
establish a connection with your Internet service provider.
If you are still unable to connect after a few minutes, refer
to Appendix A: Troubleshooting Tips on page 37.
Using a Router with Your ADSL Bridge Modem
Disconnect the ADSL Bridge modem from your computer, and
then connect the ADSL Bridge modem to your router’s WAN
Ethernet port. In setting up your router according to its
instructions, please note the following:
•
If you are using DHCP, the WAN port of the router must be
set up to use DHCP.
•
If you are using a static IP address, you must specify that
address for the WAN port of the router. The computers
connected to the LAN ports of the router should have their
TCP/IP settings set for DHCP.
•
If your Internet service provider gave you PPPoE client
software, you must set up your router to terminate a PPPoE
connection.
10 ADSL Bridge Modem User’s Guide
Page 11
If You Need Help
Zoom has many Technical Support services available to its
customers. You can access these services in a variety of ways:
•
Windows users: Insert the CD, select your language, and then
click the Customer Support link to view comprehensive
support information.
•
Macintosh and Linux users: Insert the CD and navigate to
the Mac_Linux folder to view documentation and support
information.
•
Visit our Web site at www.zoom.com and select Techn ical
Support. From here, you can send email to our technical
support experts and/or do a smart search through our
intelligent database by using SmartFacts
Tip:
From time to time, Zoom may release improved firmware.
This is also available at www.zoom.com , along with upgrade
instructions. We recommend that you check our Web site
periodically for updates.
•
Call our support office in the United States at (561) 241-7170
or in the United Kingdom at 44 (0)1276 704440.
™
.
•
Some retailers of Zoom products provide support or can
recommend a convenient support center.
•
If you have ADSL service problems, contact your ADSL
service provider.
Chapter 1: Installation Instructions 11
Page 12
2
Using Static IP Addressing
This chapter is only for those who have a static IP address they
plan to use with their ADSL Bridge modem.
Your ADSL Bridge modem works with Dynamic Host
Configuration Protocol (DHCP), which is also known as “dynamic
IP addressing.” This is because most Internet service providers use
DHCP.
However, in the unlikely event that you plan to use a static IP
address with your modem, you must specify that IP address in your
computer’s TCP/IP settings and configure the modem to match
your provider’s VPI and VCI settings.
There is typically an extra charge for a static IP address, and you
usually have to make a special request of your Internet service
provider to get one.
Important!
If you do not know what static IP addressing is or why you would
use it, you most likely do not need to change your computer’s
TCP/IP settings or configure the modem. Only advanced users
who specifically want to use static IP addressing and/or those users
whose IP provider specifically instructed them to use static IP
addressing should perform the steps below.
12 ADSL Bridge Modem User’s Guide
Page 13
To configure your ADSL Bridge modem to use a static IP address
1111
Before you can access the modem’s interface, you must first
change your computer’s TCP/IP settings to match the values
show in the table below.
For this value… Enter…
IP address
Subnet mask 255.255.255.0
Default gateway 10.0.0.2
Tip!
If do not know how to access your computer’s TCP/IP
settings, see Chapter 3: Specifying TCP/IP Settings on
page 15.
2222
Log into the Zoom Configuration Manager.
aaaa
Open your Web browser and, in its address bar, type
http://10.0.0.2, then press the Enter key on your
keyboard. (You do not need to have an Internet
connection established to be able to view the interface.)
Any value between
10.0.0.20
. For example, type
10.0.0.4
and
10.0.0.10
.
Tip!
If you are using a Windows computer, a Zoom icon
should have been placed on your desktop when you
installed the software provided with the modem. Instead
of typing one of the addresses above in your Web browser,
you can double-click the Zoom icon.
bbbb
When prompted, type the following user name and
password in the appropriate boxes, then click OK. You
must enter them using lowercase letters.
User Name:
Password:
Chapter 2: Using Static IP Addressing 13
admin
zoomadsl
Page 14
If you are not prompted for a user name and password, do
the following in this order: Recheck all connections; restart
the modem and computer; and reset the modem by
inserting a paper clip into the Reset pinhole in the center
of the modem’s back panel and holding it for five seconds.
The user name and password you enter here do not serve
the same purpose as any name and password that your
Internet service provider may have given you.
3333
The Zoom Configuration Manager opens and begins to
automatically configure itself. This is evident because the
Basic Setup page will open and quickly change to the
Autodetect page. To specify your Internet service provider’s
VPI and VCI settings, you must set the modem for manual
configuration. Do the following:
aaaa
Click the Stop button to stop the modem from trying to
automatically configure itself.
bbbb
Select the Disable option button, then click Save
Changes. The page changes, and the MANUALLY
option button is selected.
cccc
Enter the VPI and VCI settings into the appropriate
boxes. These values should have been given to you by your
Internet service provider.
dddd
Click the Save Changes button, then click the Write
Settings to Flash button.
4444
Close Zoom Configuration Manager by closing your Web
browser.
5555
Change your computer’s TCP/IP settings from the values you
specified in step 1 to those given to you by your Internet
service provider. Besides changing the IP address, Subnet
mask, and Default gateway values, you must enter an
additional value: DNS. This, too, should have been provided
by your Internet service provider. For more information about
specifying these settings, see Chapter 3: Specifying TCP/IP
Settings on page 15.
Continue with Testing Your Internet Connection on page 9.
14 ADSL Bridge Modem User’s Guide
Page 15
3
Specifying TCP/IP Settings
This Appendix explains how to specify TCP/IP settings for
Macintosh, Linux, and Windows computers.
There are several situations in which you must change your
computer’s TCP/IP settings:
•
ALL USERS: If you want to log into the Zoom
Configuration Manager, you must first change your
computer’s TCP/IP settings to work with the modem’s
internal IP address. This is required because your ADSL Bridge
modem uses 1483 Bridged encapsulation as its protocol. See
the table in step 1 of To access the Web interface of your
ADSL Bridge modem on page 27 for the values you need to
specify.
•
WINDOWS USERS: If you are using a Windows computer,
you only have to specify TCP/IP settings if you have a static
IP address (or when logging into the Zoom Configuration
Manager, as explained above.) If you are using dynamic IP
addressing, the default TCP/IP settings on your Windows
computer are sufficient. However, if you are troubleshooting
your modem connection, you may want to verify these settings.
The appropriate settings are described in Windows TCP/IP
Settings on page 22.
•
MACINTOSH AND LINUX USERS: If you are using a
Macintosh or Linux computer, you must specify TCP/IP
settings regardless of whether your Internet service provider is
using dynamic or static IP addressing. (You must also specify
them if you are logging into the Zoom Configuration
Manager, as explained above.) The appropriate settings are
described in Macintosh TCP/IP Settings on page 16 and
Linux TCP/IP Settings on page 18.
Chapter 3: Specifying TCP/IP Settings 15
Page 16
Macintosh TCP/IP Settings
How you configure your Macintosh computer’s network settings
differs, depending on your Mac OS. For OS X, follow the
instructions below. Otherwise, go to page 17.
Mac OS X
1111
From the Dock, choose System Preferences and then
Network to display the Network pane. (For OS X 3, you also
have to click the Configure button.)
2222
Ensure that Automatic is selected from the Location list box.
3333
Under the Show drop-down tab, choose Built-in Ethernet.
4444
Under the TCP/IP tab, do the following, depending on your
situation:
!
If you are logging into the Zoom Configuration
Manager: Ensure that Static is highlighted in the
Configure: list box, then select Manually. Enter the
values provided in the table below appears in the
appropriate fields.
For this value… Enter…
IP Address
Subnet Mask 255.255.255.0
Router 10.0.0.2
!
If you are using dynamic IP addressing: Make sure that
Using DHCP is highlighted in the Configure: list box.
Do not enter anything into the DHCP Client ID field.
!
If you are using a static IP address: Make sure that
Static is highlighted in the Configure: list box, then select
Manually. Enter the values provided to you by your
Internet service provider for IP Address:, Subnet Mask:,
Router:, and Domain Name Serve r:. (The last value may
be called DNS Servers:.)
16 ADSL Bridge Modem User’s Guide
Any value between
10.0.0.20
. For example, type
10.0.0.4
and
10.0.0.10
.
Page 17
5555
Click Apply Now (or Save if prompted) and close the
Network pane.
Once you have specified the settings, you are ready to surf the
Web. Continue with Testing Your Internet Connection on
page 9.
Mac OS 7.6.1 - 9.2.2
1111
From the Apple menu, choose Control Panels and then
TCP/IP to display the TCP/IP Window.
2222
Under Connect via:, select Ethernet built-in.
3333
Under Configure:, do the following, depending on your
situation:
!
If you are logging into the Zoom Configuration
Manager: Ensure that Static is highlighted in the
Configure: list box, then select Manually. Enter the
values provided in the table below appears in the
appropriate fields.
For this value… Enter…
IP Address
Subnet Mask 255.255.255.0
Router Address 10.0.0.2
Any value between
10.0.0.20
. For example, type
10.0.0.4
and
10.0.0.10
.
!
If you are using dynamic IP addressing: Select Using
DHCP Server. Do not enter anything in the DHCP
Client ID field.
!
If you are using a static IP address: Select Static and
then enter the values provided to you by your Internet
service provider for IP Address:, Subnet Mask:, Router
Address, and Name Server Addr:.
Chapter 3: Specifying TCP/IP Settings 17
Page 18
4444
Close the TCP/IP Window. You will be asked if you want to
save the changes. Click Save.
Once you have specified the settings, you are ready to surf the
Web. Continue with Testing Your Internet Connection on
page 9.
Linux TCP/IP Settings
The instructions for specifying TCP/IP settings vary dramatically
by distribution, so you may want to refer to your particular
version’s documentation. The instructions below are a general
guide and may not exactly match the instructions for your
particular Linux system.
Once you have verified the settings, you are ready to surf the Web.
Continue with Testing Your Internet Connection on page 9
Note:
If you have more than one network card installed, you will need to
pick distinct Ethernet identifiers for each (eth0, eth1, eth2, and so
forth). If you select an identifier other than eth0 for your ADSL
Bridge modem, use that identifier throughout.
RedHat
Depending on what you want to do, specify the appropriate
TCP/IP settings as shown in the tables below.
Dynamic IP Addressing
Edit or create the file
so that it contains the following three lines:
DEVICE=eth0
ONBOOT=yes
BOOTPROTO=dhcp
18 ADSL Bridge Modem User’s Guide
/etc/sysconfig/network-scripts/ifcfg-eth0
Page 19
Static IP Addressing
Edit or create the file
so that it contains the following lines. You must enter the static IP
address, subnet mask, and gateway values given to you by your
service provider after the appropriate equal sign.
DEVICE=eth0
BOOTPROTO=static
ONBOOT=yes
IPADDR=
NETMASK=
GATEWAY=
Logging into the Zoom Configuration Manager
Edit or create the file
so that it contains the following lines.
DEVICE=eth0
BOOTPROTO=static
ONBOOT=yes
IPADDR=10.0.0.10
NETMASK=255.255.255.0
GATEWAY=10.0.0.2
(Note that for IPADDR, you can enter any value
between 10.0.0.4 and 10.0.0.20.)
/etc/sysconfig/network-scripts/ifcfg-eth0
/etc/sysconfig/network-scripts/ifcfg-eth0
Chapter 3: Specifying TCP/IP Settings 19
Page 20
SuSE
Depending on what you want to do, specify the appropriate
TCP/IP settings as shown in the tables below.
Dynamic IP Addressing
Edit the file
NETCONFIG, NETDEV_0
follows (see the instructions in
NETCONFIG="_0"
NETDEV_0="eth0"
IFCONFIG_0="dhcpclient"
Reboot with this command:
Static IP Addressing
Add these lines to the file
setting them equal to the values provided to you by your
Internet service provider. Be sure each value—after the equal
sign—is enclosed in quotes.
BOOTPROTO=”static”
BROADCAST=
IPADDR=
NETMASK=
NETWORK=
Reboot with this command:
/etc/rc.config
, search for the variables
IFCONFIG_0
, and
rc.config
/sbin/shutdown -r now
/etc/sysconfig/network/ifcfg-eth0
/sbin/shutdown -r now
. Set them as
):
,
Logging into the Zoom Configuration Manager
Add these lines to the file /etc/sysconfig/network/ifcfg-eth0:
BOOTPROTO=”static”
BROADCAST=”10.0.0.255”
IPADDR=”10.0.0.10”
NETMASK=”255.255.255.0”
NETWORK=”10.0.0.2”
(Note that for IPADDR, you can enter any value
between 10.0.0.4 and 10.0.0.20.)
Reboot with this command:
20 ADSL Bridge Modem User’s Guide
/sbin/shutdown -r now
Page 21
Debian
Depending on what you want to do, specify the appropriate
TCP/IP settings as shown in the tables below.
Dynamic IP Addressing
Add this line to the file
iface eth0 inet dhcp
Reboot with this command:
Static IP Addressing
Add the following lines to the file
include the values for
provided by your Internet service provider next to the
appropriate label:
iface eth0 inet static
address
netmask
gateway
Add the following lines to the file
include the values for
nameservers
to the appropriate label:
iface eth0 inet static
address
netmask
gateway
dns-nameservers
Reboot with this command:
provided by your Internet service provider next
/etc/network/interfaces
/sbin/shutdown -r now
/etc/network/interfaces
address, netmask
/etc/resolv.config
address, netmask, gateway
/sbin/shutdown -r now
, and
:
gateway
, but
, and
, but
dnc-
Logging into the Zoom Configuration Manager
Add these lines to the file /etc/sysconfig/network/ifcfg-eth0:
BOOTPROTO=”static”
BROADCAST=”10.0.0.255”
IPADDR=”10.0.0.10”
NETMASK=”255.255.255.0”
NETWORK=”10.0.0.2”
(Note that for IPADDR, you can enter any value
between 10.0.0.4 and 10.0.0.20.)
Reboot with this command:
Chapter 3: Specifying TCP/IP Settings 21
/sbin/shutdown -r now
Page 22
Windows TCP/IP Settings
How you configure your Windows computer’s network settings
differs, depending on your operating system.
Windows XP
1111
Open the Internet Protocol (TCP/IP) Properties dialog
box.
aaaa
From the desktop, click the Start button, point to Control
Panel, and then click Network and Internet
Connections.
bbbb
Click Network Connections.
cccc
Right-click the Local Area Connection icon, and select
Properties.
dddd
Select your NIC card’s TCP/IP entry (it should include
“TCP/IP” in it, but not “AOL,” “Dial-up,” or “Adapter”)
and click the Properties button.
22 ADSL Bridge Modem User’s Guide
Page 23
2222
Ensure the following is selected, depending on your situation:
!
If you are logging into the Zoom Configuration
Manager: Ensure that Use the following IP address and
Use the following DNS server addresses are selected
and that the information in the table below appears in the
appropriate fields.
For this value… Enter…
IP Address
Subnet mask 255.255.255.0
Default gateway 10.0.0.2
!
If you are using dynamic IP addressing (DHCP):
Any value between
For example, type
10.0.0.4
10.0.0.10
and
.
Ensure that Obtain an IP address automatically is
selected and that either Obtain a DNS server address
automatically or Enable DNS is selected. All fields
should be blank.
!
If you are using a static IP address: Ensure that Use
the following IP address and Use the following DNS
server addresses are selected. Enter the IP address,
Subnet mask, Default gateway, and Preferred DNS
server values given to you by your service provider.
10.0.0.20
.
Chapter 3: Specifying TCP/IP Settings 23
Page 24
Windows 2000
1111
Open the Internet Protocol (TCP/IP) Properties dialog
box.
aaaa
From the desktop, click the Start button, point to
Settings, then Network and Dial-up Connections.
bbbb
Right-click the Local Area Connection icon, and select
Properties.
cccc
Select your NIC card’s TCP/IP entry (it should include
“TCP/IP” in it, but not “AOL,” “Dial-up,” or “Adapter”)
and click the Properties button.
2222
Ensure the following is selected, depending on your situation:
!
If you are logging into the Zoom Configuration
Manager: Ensure that Use the following IP address and
Use the following DNS server addresses are selected
and that the information in the table below appears in the
appropriate fields.
For this value… Enter…
IP Address
Subnet mask 255.255.255.0
Default gateway 10.0.0.2
Any value between
For example, type
10.0.0.4
10.0.0.10
and
.
10.0.0.20
.
!
If you are using dynamic IP addressing (DHCP):
Ensure that Obtain an IP address automatically is
selected and that either Obtain a DNS server address
automatically or Enable DNS is selected. All fields
should be blank.
!
If you are using a static IP address: Ensure that Use
the following IP address and Use the following DNS
server addresses are selected. Enter the IP address,
Subnet mask, Default gateway, and Preferred DNS
server values given to you by your service provider.
24 ADSL Bridge Modem User’s Guide
Page 25
Windows Me/98
1111
Open the Internet Protocol (TCP/IP) Properties dialog
box.
aaaa
From the desktop, click the Start button, point to
Settings, then Control Panel.
bbbb
Double-click the Network icon to display the Network
dialog box.
cccc
Select your NIC card’s TCP/IP entry (it should include
“TCP/IP” in it, but not “AOL,” “Dial-up,” or “Adapter”)
and click the Properties button and then click OK
2222
Ensure the following is selected, depending on your situation:
!
If you are logging into the Zoom Configuration
Manager: Ensure that Use the following IP address and
Use the following DNS server addresses are selected
and that the information in the table below appears in the
appropriate fields.
For this value… Enter…
IP Address
Subnet mask 255.255.255.0
New gateway 10.0.0.2
!
If you are using dynamic IP addressing (DHCP):
Ensure that Obtain an IP address automatically is
selected and that either Obtain a DNS server address
automatically or Enable DNS is selected. All fields
should be blank.
!
If you are using a static IP address: Ensure that
Specify an IP address is selected, then enter the IP
address and Subnet mask values given to you by your
service provider. On the Gateway tab, enter the New
gateway value given to you by your provider. On the
DNS Configuration tab, ensure that Enable DNS is
selected and that something appears in the Host box. (If
not, enter any name, word, or combination of letters and
numbers.) In the DNS Server Search Order box, enter
the DNS value provided by your service provider.
Any value between
For example, type
10.0.0.4
10.0.0.10
and
.
10.0.0.20
.
Chapter 3: Specifying TCP/IP Settings 25
Page 26
4
Status Monitoring
This chapter discusses how to check the status of your modem
and its ADSL connection.
Most users can skip this chapter, as it is primarily for advanced
users and for those who are instructed by their Internet service
provider or Zoom Technical Support to verify settings, usually
for troubleshooting.
Monitoring System and ADSL Status
The ADSL Bridge modem provides two easy-to-read screens for
you to review the status of the modem and its ADSL connection.
While most users will probably never need to check the status,
there are some cases in which it would be helpful. For example,
you may need to know the IP address assigned to you by your
Internet service provider.
For advanced users with special configuration needs, the status
information is useful for overall system maintenance.
Viewing the modem and/or ADSL connection status requires the
use of the modem’s Web interface.
26 ADSL Bridge Modem User’s Guide
Page 27
To access the Web interface of your ADSL Bridge modem
1111
Before you can access the modem’s interface, you must first
change your computer’s TCP/IP settings to match the values
show in the table below. Be sure to make note of your
computer’s current TCP/IP settings before changing them.
How you access these settings and their names may vary
depending on whether you are using a Windows, Macintosh, or
Linux computer (for example, Gateway is called Router or
Router Address on Macintosh computers).
For this value… Enter…
IP address
Subnet mask 255.255.255.0
Default gateway 10.0.0.2
Tip!
If do not know how to access your computer’s TCP/IP
settings, see Chapter 3: Setting TCP/IP Settings on
page 15.
Any value between
10.0.0.20
. For example, type
10.0.0.4
and
10.0.0.10
.
2222
Log in to the Zoom Configuration Manager:
aaaa
Open your Web browser and, in its address bar, type
http://10.0.0.2, then press the Enter key on your
keyboard. (You do not need to have an Internet
connection established to be able to view the interface.)
Tip!
If you are using a Windows computer, a Zoom icon
should have been placed on your desktop when you
installed the software provided with the modem. Instead
of typing one of the addresses above in your Web browser,
you can double-click the Zoom icon.
Chapter 4: Status Monitoring 27
Page 28
bbbb
When prompted, type the following user name and
password in the appropriate boxes, then click OK. You
must enter them using lowercase letters.
User Name:
Password:
If you are not prompted for a user name and password, do
the following in this order: Recheck all connections; restart
the modem and computer; and reset the modem by
inserting a paper clip into the Reset pinhole in the center
of the modem’s back panel and holding it for five seconds.
The user name and password you enter here do not serve
the same purpose as any name and password that your
Internet service provider may have given you.
3333
The Zoom Configuration Manager opens and displays its
Basic Setup page. Depending on the type of information you
want to monitor, click one of the following icons at the top of
the Basic Setup page:
!
Click the System Status icon to open the System Status
page. This page provides information about many aspects
of your modem, including how long it has been since you
last rebooted it, your WAN settings, your LAN settings,
and so forth.
!
Click the ADSL Status icon to open the ADSL Status
page. This page provides information about your ADSL
connection. For example, you can verify whether your
ADSL connection is active or not (the ADSL Status
setting will display Showtime if connected). You can also
monitor related ADSL parameters—for example, how fast
the modem is transferring data (Downstream Speed and
Upstream Speed).
admin
zoomadsl
Note:
The ADSL Status page does not provide a way to change
any of these settings—see Chapter 5: Advanced Setup
Options, on page 30 if you need to make changes to these
settings.
28 ADSL Bridge Modem User’s Guide
Page 29
4444
When you are done using the modem’s Web interface, close
your browser and then restore your computer’s TCP/IP
settings to what they were before you changed them in step 1.
For more detailed information about the System Status or ADSL
Status information provided, click the Help icon at the top of the
applicable page to open the online help.
Chapter 4: Status Monitoring 29
Page 30
5
Advanced Setup Options
The options that are set by default when the ADSL Bridge
modem is installed are sufficient for most users. However,
those that want or need to change their modem settings can do
so using the Advanced Setup
to specify advanced options.
Specifying advanced options for your modem (such as configuring
an Asynchronous Transfer Mode [ATM] Virtual Circuit [VC]
interface to enable the modem to communicate using the ATM
protocol) require the use of the Advanced Setup page. To access
this page, click the Advanced Setup icon at the top of any page in
the Zoom Configuration Manager. (If you forgot how to log in
to the Zoom Configuration Manager, see page 27.)
You will notice that there are numerous buttons on the page,
broken into two groups: Status and Administration.
Most users will not need to use any of the buttons on the
Advanced Setup page.
Advanced Setup page. This chapter explains how
Advanced SetupAdvanced Setup
30 ADSL Bridge Modem User’s Guide
Page 31
Status Buttons
The buttons in the Status group are typically used for maintenance
and troubleshooting.
The following table lists each button in the Status group and gives
a brief description of the settings you can specify.
Click a button below, then click the Help icon at the top of the
screen to open an online help topic about the page you are viewing.
This button… Opens a page that lets you…
ADSL Status
TCP/IP Status
EoA Status
ATM Status
View in-depth information about your ADSL
connection.
View information about the IP packets handled by
your modem.
Configure an Ethernet-over-ATM (EoA) interface
on the modem, if one is needed to communicate
with your ISP.
Configure an Asynchronous Transfer Mode (ATM)
Virtual Circuit (VC) interface to enable the modem
to communicate using the ATM protocol.
Chapter 5: Advanced Setup Options 31
Page 32
Administration Buttons
The buttons in the Administration group are typically used for
administrative tasks, such as diagnostic testing, upgrading firmware,
changing your Zoom Configuration Manager password, etc.
The following table lists each button in the Administration group
and gives a brief description of the settings you can specify.
Click a button below, then click the Help icon at the top of the
screen to open an online help topic about the page you are viewing.
This button… Opens a page that lets you…
User Configuration
Firmware Update
Diagnostics
System Log
Reboot
Manage the User IDs and passwords that
can access the
Manager
the default password supplied to you with
the modem.
Specify the path to the upgrade file you
need to update your firmware. Use the
Browse
the file, then click the
perform the firmware update.
Run a series of diagnostic tests of your
system software and hardware
connections. You can also run the Ping and
Traceroute utilities to troubleshoot
connection problems.
View data generated or acquired by routine
system communication with other devices.
This information does not necessarily
represent unexpected or improper
functioning and is not captured by the
system traps that create alarms. You can
save the system log to a file.
Reboot the modem and reset its
configuration to the factory defaults.
Zoom Configuration
. This is where you can change
button on this page to navigate to
Upload
button to
32 ADSL Bridge Modem User’s Guide
Page 33
Changing User Names and Passwords
Use the User Configuration page to manage the user names and
passwords that can access the Zoom Configuration Manager. To
open this page, click the User Configuration button, located in
the Administration group on the Advanced Setup page.
When you installed the ADSL Bridge modem and tried to open the
Zoom Configuration Manager, you were prompted for a User
Name and Password in order to gain access. (The default name and
password were supplied to you on page 28.)
If you want, you can change the default password. Changing the
password is not required.
To change the default password
1111
On the User Configuration page, locate the row that contains
the default admin user name. (Unless you have added
additional users, it should be the only row shown.)
2222
Click the pencil icon at the right end of the row to open the
User Config – Modify screen.
3333
In the Old Password box, enter zoomadsl. (This is the
default password you used on page 28 during installation.)
Note that it must be typed in lowercase letters.
4444
In the New Password box, enter the new password you
would like to use. The password is case sensitive and cannot
exceed 128 characters.
5555
In the Confirm Password box, enter the new password again
to confirm it.
Chapter 5: Advanced Setup Options 33
Page 34
6666
Click Save Changes. A message appears to let you know that
the password has been changed. Click Close to return to the
User Configuration page.
7777
Click Write Settings to Flash.
In addition, you can also create additional logins (that is, user
names and passwords) with varying degrees of access to the Zoom
Configuration Manager.
For more information about managing logins, click the Help icon
at the top of the screen while you are on the User Configuration
page. This opens the online help and displays a topic containing
detailed information about user names and passwords.
Resetting Default Settings
If you have changed the system settings on your modem and for
some reason want to restore them to the factory default settings,
you can do so in one of two ways: You can perform a software
reset or a hard reset.
To reset using the modem’s Web interface
If you can open your Web browser and access your modem’s Web
interface, do the following to perform a software reset:
1111
Log into the Zoom Configuration Manager and click the
Advanced Setup icon to open the Advanced Setup page.
(See page 27 if you need help logging in.)
2222
In the Administration section, click the Reboot button.
34 ADSL Bridge Modem User’s Guide
Page 35
3333
From the Reboot Mode drop-down list, select Reboot From
Default Configuration.
4444
Click the Reboot button. Once this process is complete, your
unit is reset to its factory settings.
To perform a hard reset
If you lose your link to the unit and cannot communicate with it
via the Web browser, do the following to perform a hard reset:
1111
Insert a paper clip into the RESET pinhole in the center of
the modem’s back panel.
2222
Hold it there for five seconds. The unit’s LINK light will turn
off and then it will blink slowly, about once per second.
You are now guaranteed that all system settings are restored to the
modem’s factory defaults.
Chapter 5: Advanced Setup Options 35
Page 36
6
Removing the Modem Software
If you have a Windows computer and want to remove your
ADSL Bridge modem—for instance, if you move your computer
to a location without ADSL service—you should remove the
software before disconnecting the hardware.
Important Macintosh and Linux Information:
Because Macintosh and Linux computers do not require the
modem software be installed, users of those operating systems do
not have to remove the software prior to removing the modem.
1111
From your Windows desktop, click the Start button, point to
Programs, then point to Zoom ADSL Modem, then select
Uninstall ADSL Modem.
2222
When prompted to confirm your choice, click Yes.
3333
When the process is complete, you will be prompted to click
Finish.
4444
Unplug your modem hardware.
36 ADSL Bridge Modem User’s Guide
Page 37
Appendix A
Troubleshooting Tips
The following are some problems you may experience and some
possible solutions to remedy the situation.
Problem
My ADSL Bridge modem’s LINK light is solidly lit, but I cannot
connect to the Internet.
Solution
There are several issues that could cause this problem. Check these
items:
•
You modem may not have connected to your Internet service
provider. Turn off the modem and then turn it back on and
wait a few minutes. If this does not work, try the following,
depending on your situation:
!
If you are using dynamic IP addressing (DHCP), the
modem may not have detected your Internet service
provider when it automatically configured itself. Try
entering your Internet service provider’s VPI and VCI
settings on the Basic Setup page of the Zoom
Configuration Manager. If you do not have these values,
contact your Internet service provider. For instructions on
how to enter these values, perform steps 1–4 of To
configure your ADSL Bridge modem to use a static IP
address on page 13. However, because you are using
DHCP, you should not perform step 5. Instead, specify
the following TCP/IP settings: Select Obtain an IP
address automatically and Obtain a DNS server
address automatically (the latter may be called Enable
DNS).
Appendix A: Troubleshooting Tips 37
Page 38
!
If you are using a static IP address, ensure that you entered
the correct VPI and VCI settings on the Basic Setup
page of the Zoom Configuration Manager. Your
Internet service provider should have given you these
values. See To configure your ADSL Bridge modem to
use a static IP address on page 13 for more information
about entering these values.
•
Verify that you have specified the correct TCP/IP settings. See
Chapter 3: Specifying TCP/IP Settings on page 15 for
information about these settings.
•
If you are using PPPoE client software, ensure that you have
typed your ADSL Username and Password correctly. (Note
that this is NOT the username and password you used to log
into the Zoom Configuration Manager on page 13.)
•
Verify that your service provider’s ADSL connection is
functioning properly. (Place a call to your service provider’s
customer support department to verify this.)
Problem
I cannot log into the Zoom Configuration Manager. I have
typed http://10.0.0.2 in my Web browser (or I have
double-clicked the Zoom icon on my desktop, if it appears), but I
am not prompted for a User Name and Password.
Solution
There are several issues that could cause this problem. Check these
items:
•
Ensure that you changed your TCP/IP settings to use the
internal IP address of the modem. This must be done to access
the modem’s Web interface. Once you are done using the
modem’s Web interface, return the setting to what they were
before you logged in to the Zoom Configuration Manager.
See To access the Web interface of your ADSL Bridge
modem on page 27.
38 ADSL Bridge Modem User’s Guide
Page 39
Problem
My ADSL Bridge modem’s LINK light continually blinks and does
not stay solidly lit.
Solution
There are several issues that could cause this problem. Check these
items:
•
Ensure that the phone cord is firmly plugged into the wall jack
and the ADSL port on the back of the modem (not the
PHONE port on the back of the modem).
•
Verify that the jack the phone cord is connected to is enabled
for ADSL service. Unless your service provider has enabled it,
you cannot use a standard telephone jack for ADSL service.
•
Your phone cord may be defective. Replace the phone cord
with a known good one.
•
You have installed phone filters on all the phones and fax
machines using the same ADSL line as the modem. These
devices can produce noise and interfere with your ADSL
connection.
Appendix A: Troubleshooting Tips 39
Page 40
Appendix B
Front and Back Panels
The front panel of the ADSL Bridge modem looks like this:
The following table describes each light on the front panel.
Light Description
LAN
LINK
PWR
Lights when the
into the Ethernet port of a powered-up device. Blinks when
data is sent.
Blinks when the modem is performing its startup sequence.
Stays on solid when the unit has synched up with its ADSL
connection.
Note:
If the light fails to switch from blinking to steady after a
minute or two, check with your ADSL provider that the ADSL
connection is activated, or refer to
Troubleshooting Tips
Lights when the modem is plugged into a power source.
ETHERNET
on page 37.
jack of the modem is plugged
Appendix A:
40 ADSL Bridge Modem User’s Guide
Page 41
The back panel of the ADSL Bridge modem looks like this:
The following table describes each item on the panel.
Port Description
ADSL
PHONE
RESET
ETHERNET
PWR
ON/OFF
Jack to connect the modem to the ADSL telephone wall
jack.
Jack to connect a phone to the modem.
Button to reset the modem to its system default settings
(necessary if communication link is lost).
Jack that can connect the unit to an access point, a
network hub, or the Ethernet jack of a computer.
Port to connect the unit to the power adapter.
Button to turn the unit on or off.
Appendix B: Front and Back Panels 41
Page 42
Appendix C
Regulatory Information
U.S. FCC Part 68 Statement
This equipment complies with Part 68 of the FCC ru les and the requirements adopted by the
ACTA. The unit bears a label on the back which contains among other information a
product identifier in the format US: AAAEQ## T XX XX. If requested, this number must be
provided to the telephone company.
This equipment uses the following standard jack types for network connection: RJ11C.
This equipment contains an FCC compliant modular jack. It is designed to be connected to
the telephone network or premises wiring using compatible modular plugs and cabling
which comply with the requirements of FCC Part 68 rules.
The Ringer Equivalence Number, or REN, is used to determine the number of devices
which may be connected to the telephone line. An excessive REN may cause the equipment
to not ring in response to an incoming call. In most areas, the sum of the RENs of all
equipment on a line should not exceed five (5.0).
In the unlikely event that this equipment causes harm to the telephone network, the
telephone company can temporarily disconnect your service. The telephone company will try
to warn you in advance of any such disconnection, but if advance notice isn't practical, it
may disconnect the service first and notify you as soon as possible afterwards. In the event
such a disconnection is deemed necessary, you will be advised of your right to file a
complaint with the FC C .
From time to time, the telephone company may make changes in its facilities, equipment, or
operations which could affect the operation of this equipment. If this occurs, the telephone
company is required to provide you with advance notice so you can make the modifications
necessary to obtain uninterrupted service.
There are no user serviceable components within this equipment. See Warranty flyer for
repair or warranty information.
It shall be unlawful for any person within the United States to use a computer or other
electronic device to send any message via a telephone facsimile unless such message clearly
contains, in a margin at the top or bottom of each transmitted page or on the first page of
the transmission, the date and time it is sent and an identification of the business, other
entity, or individual sending the message and the telephone number of the sending machine
or of such business, other entity, or individual. The telephone number provided may not be
a 900 number or any other number for which charges exceed local or long distance
transmission charges. Telephone facsimile machines manufactured on and after December
20, 1992, must clearly mark such identifying information on each transmitted message.
Facsimile modem boards manufactured on and after December 13, 1995, must comply with
the requirements of this section.
This equipment cannot be used on public coin phone service provided by the telephone
company. Connection to Party Line Service is subject to state tariffs. Contact your state
public utility commission, public service commission, or corporation commission for more
information.
U.S. FCC Part 15 Emissions Statement
This equipment has been tested and found to com p ly with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
42 ADSL Bridge Modem User’s Guide
Page 43
However, there is no guarantee that interf erence will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Industry Canada Emissions Statement
This Class B digital apparatus meets all requirement s o f th e C ana dia n Interference-Causing Equ ip m en t
Regulations. Cet appa reil n umérique de la classe B respecte toute s les ex igences du Règlement sur le
matériel brouilleur du Canada.
Industry Canada CS03 Statement
Notice: The Industry Cana da la b el iden tif ies certified equipment. This certification means that the
equipment meets telecommunications network protective, operational and safety requirements as
prescribed in the approp ria te T erm in a l Eq uip m en t T ech n ica l Requirements documen t(s). T h e
Department does not gua ra n t ee t h e equip m en t w ill o perate to the user's satisfa ct io n .
Before installing the eq uipment, users should ensure that it is permiss ib le to be connected to the facilitie s
of the local telecommunication s co m p a ny. The equipment must also be installed using an acceptable
method of concern. The custom er sh o uld be a w a re th a t co m p lia n ce w ith th e abo ve co n ditio ns may not
prevent degradation of service in so m e situations.
Repairs to certified equipmen t sh o uld be co o rdin a ted b y a rep resen ta tive designated by the supplier. Any
repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications com p a n y ca use to request the user to disconnect the eq uip m en t.
Users should ensure for their own protection tha t t h e electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected to geth er. T h is p reca ution
may be particularly important in rural areas. Caution: Users should not attempt to make such connections
themselves, but should contact th e a p p ro p ria te electri c inspection authority, or electr icia n , a s a p p ro p ria te.
Notice: The Ringer Equivalen ce Number (REN) assigned to each term in al device provides an indicatio n
of the maximum number of terminals allowed to be connected to a telephone interface. The termination
on an interface may consist of an y co m b in a tion of devices subject only to the requirem en t th at the sum of
the Ringer Equivalence N um b ers o f a ll th e devices does not exceed 5.
European Declaration of Conformity
The manufacturer declares under sole responsibility that this equipment is compliant to Directive
1999/5/EC (R&TTE Directive) via th e following. This product is CE Mar ked.
Directive Standard Test Report
73/23/EEC-Low
Voltage
89/336/EEC-EMC EN 55024 : 1998
Electrosta ti c Di sc harge State ment
The unit may require resett in g a f ter a severe electrostatic discha rge event.
Note: If you do not use the supplied phone cord, use an equivalent of minimum AWG 26 line cord.
CAUTION: To reduce the risk o f f ire, use o n ly N o . 26 AWG o r la rger UL Listed or CSA Certifi e d
Telecommunication Lin e Co rd.
Additional compliance information is loca t ed o n t h e CD.
EN 60950 : 2000
IEC 60950 : 3
EN 55022 : 1998
e
éd. 1999
Appendix C: Regulatory Information 43
electrical safety
EMC-immunity
EMC-emissions
Page 44
0335-A 27337 ©2005
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