1. Use the power
and video
cables supplied
with this
equipment to
help prevent
interference with
radio and
television
reception. The
use of cables
and adapters
may cause
interference with
electronic
equipment in
the vicinity of
this unit.
2. This equipment
has been tested
and found to
comply with the limits for Class A digital
devices, pursuant to certain limits imposed
ZX STATION
by Part 15 of the FCC rules.
These limits are designed to
provide reasonable protection
against harmful interference in
when equipment is operated in
commercial environments. This
equipment generates, uses and
can radiate radio frequency
energy, and, if not installed
and used in accordance with
the instruction manual, may
cause harmful interference to
radio communications.
3. Operation of this equipment
in a residential area is likely to
cause interference in which
case the user will be required
to correct the interference at his
own expense. Changes or
modifications not expressly
approved by Z Microsystems
could void users authority to operate the
equipment
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Contents
STARTING POINT4
Shipment Contents4
User Manual4
Product Description5
Drawing of Slide Installation6
Tools Required7
Precautions7
INSTALL SLIDES8
Slide Removal8
Install The Slides In Rack Frame9
INSTALL ZX STATION10
Install The ZX Station In Rack
Frame10
Installation Test10
Final Adjustments11
Securing ZX Station In Rack Frame 11
Installing Cables12
OPERATION13
Powering Up13
Controls And Displays13
TranzPak 614
TranzPak 6 Front Panel15
Function Switch16
Disk Module Handle16
Front Panel Functioning17
Installing Disk Module18
Powering Up The Hard Disk19
Setting The SCSI ID19
Function Switch Electrical
Description20
Function Switch Versions20
Locking The Disk Module And
Hard Disk20
Operating The Disk Module22
Powering Down The Hard Disk22
Removing The Disk Module22
Carrying The Disk Module23
Installing YourOwn Hard Disk
Drive23
INTERNAL ACCESS24
Opening The ZX Station24
Closing The ZX Station24
MAINTENANCE25
Clean Front Panel25
TROUBLESHOOTING26
Front Panel26
ZX Station Configuration26
SPECIFICATIONS27
APPENDIX28
Warranty28
Y2K Compliance31
SUPPORT32
Further Help32
Replacing Parts33
Providing Feedback33
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Starting Point
Congratulations on selecting a
rugged field-ready ZX Station -- the
ultimate processing powerhouse
available.
SHIPMENT CONTENTS
The ZX Station shipping box contains
the following:
The ZX Station
AC Power Cable
User Manual
Remember to save your original
shipping container and packing
material to transport or ship the ZX
Station.
USER MANUAL
The User Manual comes in two
formats: printed hardcopy or CDROM. This Manual is also available
on the Z Microsystems website
(www.zmicro.com).
We recommend you read this
manual as follows:
Carefully follow the instructions in
the Installation chapter for hookup
and initial control settings. Refer to
the Operation chapter for a complete
description of all the user controls,
and the Maintenance and Troubleshooting chapters for care and
correcting any unforeseen problems
with the system. The Appendix
chapters are provided for quickly
finding technical information about
the ZX Station.
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Starting Point
PRODUCT DESCRIPTION
The ZX Station,
with its rugged
removable hard
drive, is the
ultimate processing system
powerhouse
available. This
rugged workstation and server is
designed to be
rack mounted in
a 19 RETMA
rack enclosure.
Designed to be
deployed in
transit cases,
shelters, vehicles,
airplanes, ships
and military
command
centers, the ZX
Station offers the
latest in processor and components.
The ZX Station
At only 7 high
(4U), the ZX
Station is as
rugged as it
looks sharp. The
ZX Station is built
with the powerful
Intel or Sun
processor.
offers fixed and
removable SCSI
peripherals in an
environmentally
protected
enclosure for
easy maintenance.
The ZX Station is
designed to work
with a large
selection of other
Z Microsystems
The ZX Station is
built of lightweight aluminum
construction with
trouble-free dust
filtration for easy
maintenance in
racks or fielded
transit cases.
FIELD-READY
equipment ---flat
panel displays,
storage devices
and accessories.
The ZX Station
brings unmatched reliability, manageability and expandability to tactical
environments.
Expansion room
is available
inside the ZX
Station to add
other computer
components.
The fold-down
front allows easy
access to panelmounted
components.
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Starting Point
1. 4 Screws #10-32 x .75 Oval Hd Phil
2. 4 Washer, Finishing, #10 SS
3. 4 Washer # 10, Nylon, 82 Deg
4. 8 Screws #10-32 x .375 Low Hd
5. 8 Screws #10-32 x .75 Pan Hd SEM
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Starting Point
TOOLS REQUIRED
DANGER: To avoid shock hazard:
Do not connect or disconnect
the ZX Station during an
electrical storm.
The power cord plug must be
connected to a properly wired
and grounded power outlet.
Any equipment to which the ZX
Station will be attached must
also be connected to properly
wired and grounded power
outlets.
Required Tools and Equipment
Phillips screwdriver with about 10"
shaft.
Adjustable wrench or box
wrenches
PRECAUTIONS
NOTE: For the fastest and easiest
installation of the ZX
Station, follow these steps
in the sequence they are
presented.
Document# 27-0007UM Issued 11/00 Rev. 1.0
In preparation to install the ZX
Station, take the following precautionary steps:
Verify the ZX Station power switch is
off. If the power is off, the light on the
front panel will not be illuminated.
7
Page 8
Install Slides
SLIDE REMOVAL
Lay the ZX Station on a
workbench.
The slide rail will reach
a stop about half way
out.
This is a safety stop to
prevent the ZX Station
from sliding out too far
while mounted to the
rack.
Simultaneously press
in the safety catches on
each slide rail and
remove the slide rails
all the way off the back
of the ZX Station.
The slides should now
be separated from the
ZX Station.
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Install Slides
INSTALL THE SLIDES IN CABINET FRAME
Use the proper screws
(from left to right).
Pancakehead Phillips
screw to install the front
of the slider rail and top
of lid.
Panhead Phillips
screw and washer to
install the back of the
slider rail.
Ovalhead Phillips
screw, stainless steel
and nylon receptacle
washers to install the
front panel.
On the slide rails, using
a Phillips screwdriver,
loosen the screws on
each side.
An adjustable wrench or
box wrench may be
used to hold the nut on
the other side of the
slide rail.
On the front of the
RETMA Rail, use three
pancakehead Phillips
screws per side to
secure the right and left
slider rails.
DO NOT tighten these
screws to allow for
adjustment of the ZX
Station within the
cabinet frame.
Tighten the slide mount
to the cabinet frame on
the back of the cabinet
frame.
Make sure to hold the
slide mounts hard
against the rack rail.
On the rear of the
RETMA Rail, use three
panhead Phillips
screws with washers
per side to loosely
secure the right and left
rear slider mount to the
RETMA Rail.
DO NOT tighten these
screws fully at this
time.
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Install ZX Station
INSTALL THE ZX STATION IN CABINET FRAME
Pull the two ZX Station
slides out until they
lock.
Hold the ZX Station by
each side, with the front
towards you.
Guide the ZX Station
into the slide rails and
slide the ZX Station in
until it stops. If the ZX
Station binds, the
rollers are not properly
in the slide rails.
INSTALLATION TEST
Slide the ZX Station in
and out several times.
The ZX Station should
easily close completely.
To be sure the slide and
mount assembly are
aligned properly, slide
the ZX Station in and out
several times.
If the ZX Station binds
during sliding, do the
following:
Simultaneously press in
the catches on each
slide and push the ZX
Station all the way into
the cabinet frame.
The ZX Station should
slide in and out easily.
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Install ZX Station
FINAL ADJUSTMENTS
Slide the ZX Station
partially out.
Lift the ZX Station while
tightening the
pancakehead Phillips
screws in the front slider
bracket.
Go to the rear of the
cabinet to tighten the
slider rail screws. If
there is not enough
room to work at the
back of the cabinet, the
ZX Station may need to
be removed to tighten
the rail screws.
The ZX Station should
now slide in and out
smoothly. If not, repeat
these steps.
The ZX Station should
slide in and out easily.
If not, repeat these
adjustment steps.
SECURING ZX STATION IN CABINET FRAME
Use four ovalhead
Phillips screws, stainless
steel and nylon receptacle washers to secure
the front panel of the ZX
Station to the front of
the cabinet frame.
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Install ZX Station
INSTALLING CABLES
WARNING: Be sure all electrical
power to the cabinet is off
before connecting any of the
cables.
WARNING: There is a key guide for
alignment on all the cables.
Be sure the cable plug and
receptacles are aligned
properly using the key
guide. Misalignment can
cause short circuiting.
Several cables connect the back of
the ZX Station to other equipment,
depending upon the ZX Station
internal configuration.
Power cable
Video cable
Printer cable
Keyboard cable
Mouse cable
and others
The power cable
coming out of the back
of the ZX Station should
be connected to an
appropriately grounded
110 VAC supply.
After connecting the
power cable, turn the
power switch next to
the power cable in the
back to the on position
(circle down) and leave
it on until disconnect
the power cable.
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POWERING UP
Switch the ZX Station on
by pushing and releasing the power switch
located on the right of
the center front panel.
CONTROLS AND DISPLAYS
Operation
Peripheral options from
left to right, top to
bottom:
Empty slot front cover.
CD-ROM.
Power light.
Power switch. Press
down and release for
on.
Document# 27-0007UM Issued 11/00 Rev. 1.0
On the right panel of
the ZX Station, from left
to right, top to bottom:
3-1/2 inch floppy
drive.
Handle for TranzPak
6 removable
memory drive.
Power Light.
Active Light.
SCSI ID Set Switch
Read-only light.
SCSI ID.
Removable memory
drive security lock.
Push drive all way in
and rotate security
lock clockwise to lock
drive in place.
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Operation
TRANZPAK 6
The rugged TranzPak 6
is a removable mass
storage system.
TranzPak 6 provides
4.5GB to 36.4GB of
archiving power, a wide
range of security
logistics and flexibility
in media selection.
These rugged highperformance modules
withstand daily insertion
and removal.
Ultra rugged TranzPak 6
multipurpose storage
modules house any
3.5or 5.25 peripheral
devices.
Aluminum housing
hold drives that float in
precision engineered
vibration dampening
elastomeric gel to
withstand punishing
MIL-810E 515V
vibration test.
The high life-cycle
connectors are designed to last in excess
of 25,000 cycles.
TranzPaks can be locked
in to or out of the
SmartStor system.
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TRANZPAK 6
FRONT PANEL
The front panel of the TranzPak 6
contains three LEDs, a SCSI ID
indicator, a push-switch to set the
SCSI ID and a function switch.
The top LED indicates power to the
hard disk drive. The middle LED
indicates an active state when the
computer is accessing the TranzPak 6.
The bottom LED indicates a read only
state.
The SCSI ID Indicator shows a
number, which is the setting for the
disk module.
The SCSI ID Set Switch is a push-toset switch that advances the SCSI ID
Indicator by one number with each
push.
The Function Switch has four
positions.
Operation
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Operation
TRANZPAK 6
FUNCTION SWITCH
The function switch has multiple
features and is used for a variety of
tasks in operating a disk module
and its internal disk drive.
DISK MODULE HANDLE
The handle serves several functions:
(1) it is an on/off power switch for the
internal hard disk drive, (2) it is a
mechanical lock, and (3) it disengages the module latch to allow
removal of the disk module from the
dockingbase.
Handle
Handle used in disk module
insertion.
Document# 27-0007UM Issued 11/00 Rev. 1.0
Handle used to carry disk module.
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Operation
FRONT PANEL FUNCTIONING
The following Table describes the
functioning of the TranzPak 6 disk
modules front panel during various
functions.
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Operation
INSTALLING DISK MODULE
Although the handle does not have
to be used for supporting the module
during installation, it is designed as
NOTE: The disk module can be
installed with the disk
module handle in any of its
five positions and the
function switch in any of its
four positions. However, it
is recommended that the
handle be pulled out and
that the function switch be
in an unlocked mode. If
the disk module is plugged
into the docking base with
its handle in Position 1, the
hard disk will immediately
start to spin up.
an installation aid by holding the
entire weight of a loaded disk module
in any position.
It allows the disk module to be held
with one hand so that it can be guided
into the docking base with the other
hand.
With the handle extended from the
disk module, grasp the handle and
guide it into the docking base.
Push firmly on the disk module front
panel until the disk module is fully
seated.
You will hear a snap or a click that
indicates the module latch locking
mechanism is engaged.
The center active light (green LED) on
the front panel will blink, indicating
that there is power going to the disk
module.
NOTE: Refer to the TranzPak 6 User
Manual for details about
system operations.
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Operation
POWERING UP THE HARD DISK
The disk module handle is the on/off
power switch for the hard disk drive.
When the handle is pushed fully in,
power is applied to the hard disk
drive inside the disk module.
The hard disk will spin and the light
green power LED will illuminate,
staying illuminated as long as the
SETTING THE SCSI ID
NOTE: It is important that each disk
module be given an ID
(from 0 through 6) that is
not used by any other Z
Microsystems disk module
on the same bus, or any
other device, such as a tape
drive or CD-ROM that may
already be on the bus.
NOTE: Depending on the computer
of the host computer, the
choice of ID number for the
TranzPak 6 disk module
may be limited. Some
operating systems reserve
certain ID numbers for disk
drives. Consult the
computers User Guide if the
initial ID setting is not
recognized by the host
operating system.
handle is fully in.
When there is power going to the
disk module, the SCSI Identification
(ID) number appears in a window
above the function switch on the disk
module front panel.
At the top of that window is a small
hole in the panel. To set or change
the SCSI ID, use a small blunt-end
probe and gently but firmly press the
switch that is behind the panel. Each
push (click) advances the ID by one
number.
NOTE: The host computer may or
may not recognize the
addition of a device on the
SCSI bus. The computer
may have to be rebooted
after adding a new device.
Refer to the operating
system manual.
NOTE: Refer to the TranzPak 6 User
Manual for details about
system operations.
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Operation
FUNCTION SWITCH ELECTRICAL DESCRIPTION
The function switch has four positions:
NOTE: Some disk manufacturers
require that the power to the
disk be cycled after setting it
to a write-protect mode in
order to use the write-protect
feature. The only way to
determine if the disk requires
power-down to change to
Read-Only is to turn the
function switch to a RO
position, then try to write to
the disk.
FUNCTION SWITCH VERSIONS
Two Read/Write (RW). The hard
disk can be fully accessed by the
host computer. There is no front
panel LED to indicate this position.
Two Read-Only (RO). The orange
Read-Only LED will be lit.
The function switch has two modes:
Handle locked
Handle unlocked
The function switch also has two
versions:
Knob
Key lock
The switch functions identically in
both versions. The only difference is
that with the key lock version, a key is
required to be inserted into a lock in
order to change the position of the
switch.
LOCKING THE DISK MODULE AND HARD DISK
On the disk module front panel on
each side of the word SECURITY
there are small padlock icons.
The left icon indicates an unlockedhandle mode when the function switch
is in one of its two left positions (either
NOTE: Refer to the TranzPak 6 User
Manual for details about
system operations.
Document# 27-0007UM Issued 11/00 Rev. 1.0
RW or RO). The right icon indicates a
locked-handle mode when the
function switch is in one of its two right
positions (either RW or RO).
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Operation
LOCKING THE DISK MODULE AND HARD DISK
When the function switch knob is in
either the left two disk accessing
positions, the disk module handle can
be moved freely from being Fully In to
power the hard disk, to being Fully
Out to remove power from the hard
disk drive and to remove the module
from the docking base.
When the function switch knob is in
either of the right two positions, the
disk module handle is locked and
cannot be moved. The disk module is
locked in the docking base, and the
hard disk is locked in either a
powered or unpowered state (depending on the position of the module
handle).
In either a Read/Write or Read- Only
disk accessing state (depending on
the position of the function switch).
WARNING: Be sure to return the
function switch to the
unlocked mode before
attempting to remove the
disk module.
The main reasons for using a locked
position are to prevent unauthorized
reading and/or writing to the hard
disk, and unauthorized removal of the
disk module.
Depending on the module handle
position, the hard disk drive can be
locked with or without power.
Both the knob and key lock version of
the function switch operate in the
same way. The only difference is that
with the key lock version, a key is
needed to change all positions of the
function switch. When the key is
removed, the function switch position
cannot be changed.
NOTE: Refer to the TranzPak 6 User
Manual for details about
system operations.
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Operation
OPERATING THE DISK MODULE
NOTE: Refer to the operating system
User Manual for the
operation of the specific hard
disk drive.
NOTE: Depending on the host
operating system, the
computer may or may not
have to be rebooted after
adding a new device. Refer
to the operating system User
Manual.
POWERING DOWN THE HARD DISK
WARNING: Do not attempt to pull
the handle further out while
the red wait LED flashes.
Movement of the disk
module could cause physical
damage to the hard disk.
Once the hard disk is operational
and set to the desired mode, it is
ready to be used on the SCSI bus.
Before the disk can be powered
down, the disk module handle must
be moved from the Fully In position
to the In position.
The Power/Wait LED changes color
from green to red and begins to flash
indicating wait. There is also a single
short tone, which is an audible
acknowledgment that power was
removed from the hard disk drive.
The flashing red light will remain for
about 15 seconds, which is the timedown or spin-down period. The light
then will go out
REMOVING THE DISK MODULE
When the red Power/Wait LED
extinguishes, the green center
Active/Remove LED will start to blink,
indicating that the disk module can
be safely removed from the docking
base. Pull the handle Fully Out.
The handle is designed to require a
firm pull in order to prevent accidental removal of the disk module. The
NOTE: Refer to the TranzPak 6 User
Manual for details about
system operations.
Document# 27-0007UM Issued 11/00 Rev. 1.0
module will disengage from the
docking base and can now be
removed.
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Operation
CARRYING THE DISK MODULE
The handle can be used to carry the
disk module. No special precautions are needed.
INSTALLING YOUR OWN HARD DISK DRIVE
Refer to the TranzPak 6 User Manual
for detailed instructions on installing
your own hard disk drive into the ZX
Station.
Subjects covered include:
Open the Module
Remove the Shock Mounts
Install the Shock Mounts Onto Disk
Drive
Install the SCSI ID Harness Onto
Disk Drive
Install the DC Power Harness Onto
Disk Drive
Install the SCSI Interface Harness
Onto Disk Drive
Mount the Disk Drive in Disk
Module
Reinstall SCSI ID Harness in Disk
Module
Secure Harness Cables in Disk
Module
Install Disk Module Cover
NOTE: Refer to the TranzPak 6 User
Manual for details about
system operations.
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Internal Access
OPENING THE ZX STATION
One of the many design features of the ZX Station is the ease of access to the
inside of the processing unit. To open the ZX Station in the rack, perform the
following steps:
(cables into back of
ZX Station)
Be sure the power
switches on the front
and back are off.
Disconnect all the
cables from the back of
the ZX Station to their
respective units.
Remove the four
pancakehead Phillips
screws on the bottom
of the ZX Station (upper
two and lower right
two).
Remove the four
ovalhead Phillips
screws on the corners
of the front panel and
sliding the ZX Station
all the way out.
Remove the six
panhead Phillips
screws on the sides of
the top lid.
Slide the ZX Station out
until reaching the safety
stop.
Remove the two
pancakehead Phillips
screws on the top front
of the ZX Station lid.
Disconnect cables to
components inside ZX
Station.
Carefully lower the front
panel.
CLOSING THE ZX STATION
To close the ZX Station, reverse the above steps:
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Document# 27-0007UM Issued 11/00 Rev. 1.0
The entire inside and
back of the front panel
of the ZX Station is now
accessible.
Page 25
Maintenance
CLEAN FRONT PANEL
WARNING: Be sure to turn off the
power before performing any
maintenance on the ZX
Station
Gently wipe the front panel of the
ZX Station with a soft cloth.
Remove finger marks and grease
with a damp cloth and mild
detergent. DO NOT use solvents
or abrasives.
Never use flammable cleaning
material to clean the front panel of
the ZX Station or other electrical
apparatus.
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Troubleshooting
FRONT PANEL
Power light does not illuminate
ZX STATION CONFIGURATION
Because of the many configurations
that the ZX Station can have with
various combinations of components, visit the Z Microsystems
Website for the latest Troubleshooting guidance.
www.zmicro.com
Check that power cable is properly
connected to 110 vac power
supply.
Check that front panel power
switch is on
Check that power switch on back of
ZX Station next to power plug is on.
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Specifications
The exact specifications may vary, depending on the combination of components ordered for the ZX Station.
Dimensions7.00 H x 17.5 W x 19.0 D
Weight24 lbs.
Power90 - 132 vac or 180 - 264 VAC
(switchable) 250 watts max. 175 watts
typical
Operating temperature10° C to 35° C (50 to 95° F)
Non-operating temperature-20° C to +60° C (-4° F to 140° F)
Operating humidity40% to 80% noncondensing
Non-operating humidity30% to 90% noncondensing
ShockTBD
VibrationTBD
ElectricalUL 1950
EMIFCC Class A
Mil-SpecAdditional extended range environ-
mental military specifications can be
met with optional enhancements.
1. Z Microsystems, Inc. (Z Micro) warrants to the end-user that Z Micro prod-
ucts will be free from defects in materials and workmanship for a specified
time after the date of purchase. The duration of this limited warranty is
stated above. Certain additional conditions and limitations of Z Micros
warranty are stated in the User Guide. Those conditions and limitations
include: For software products, the warranty applies only to the media upon
which the product is recorded; and Z Micro does not warrant the operation
of any product to be uninterrupted or error free.
2. Z Micros limited warranty covers only those defects which arise as a result
of normal use of the product, and do not apply to any: Improper or
inadequate maintenance; Hardware add-in boards, software, or interfacing
not supplied by Z Micro; Unauthorized modification or misuse; Operation
outside the products environmental specifications; or improper mainte-
nance.
3. If Z Micro receives, during the applicable warranty period, notice of a defect
in a hardware product which is covered by Z Micros warranty, Z Micro shall
either repair or replace the product, at its option. Any replacement product
may be either new or like new, provided that it has functionality at least equal
to that of the product being replaced.
4. If Z Micro is unable to repair or replace, as applicable, a defective product
which is covered by Z Micros warranty, Z Micro shall, within a reasonable
time after being notified of the defect, refund the purchase price for the
product, provided the product is returned.
5. This Limited Warranty Statement gives the customer specific legal rights. You
may also have other rights which vary from state to state in the United States,
from province to province in Canada, and from country to country elsewhere
in the world.
Limitations of Warranty
1. NEITHER Z MICRO NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY
OTHER WARRANTY OF ANY KIND, WHETHER Z MICRO AND ITS THIRD PART
SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF MER-
CHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
2. To the extent that this Limited Warranty Statement is inconsistent with the law
of the locality where the customer uses the Z Micro product, this Limited
Warranty Statement shall be deemed modified to be consistent with such
local law. Under such local law, certain limitations of this Limited Warranty
Statement may not apply to the customer. For example, some states in the
28
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Page 29
Appendix
WARRANTY
United States, as well as some governments outside the United States
(including provinces in Canada), may: Preclude the disclaimers and
limitations in this Warranty Statement from limiting the statutory rights of a
consumer (for example, Australia and the United Kingdom); Otherwise
restrict the ability of a manufacturer to make such disclaimers or impose such
limitations; Grant the customer additional warranty rights, specify the
duration of implied warranties which the manufacturer cannot disclaim, or
not allow limitations on how long an implied warranty lasts.
3. To the extent allowed by local law, the remedies provided in this Warranty
Statement are the customers sole and exclusive remedies.
Limitations of Liability
1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WAR-
RANTY STATEMENT, IN NO EVENT SHALL Z MICRO BE LIABLE FOR ANY
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES,
WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY
AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
FAQs --- Frequently Asked Questions
What equipment is covered?Schedule A attached to the warranty
statement that comes with the
equipment lists the equipment
covered.
What failures are covered?Any type of workmanship or equip-
ment hardware failuresarising from
normal useof the equipment is
covered. Excluded are for problems
related to abuse, acts of god, or acts
of war. Software problems are not
covered.
Who do I call?Telephone or fax the Customer Service
Dept. at Z Microsystems: (858) 657-
1000 x2 voice (858) 657-1001 fax
Please have the equipment serial
number and a description of the
problem ready when you call. It is
also handy to know the version of the
operating system you are using.
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Page 30
Appendix
WARRANTY
How long does it take?Your equipment should be returned
to you within 30 days of its receipt at
the factory. In many cases it will be
less (our goal is to have your equipment on its way back within 5 days).
However, if the damaged equipment
has to be serviced by the original
manufacturer (Seagate, NEC, for
example), it may take longer.
Are there any extra costs?The only per incident cost you will
incur is Freight In to return the
equipment to the factory. Your
extended warranty covers all of the
costs associated with the repair and
the return shipment of the covered
equipment.
What about classified data?Do not send any data storage
equipment that contains classified
material. There are no provisions for
handling classified material.
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Appendix
Y2K COMPLIANCE
Z Microsystems has achieved full Y2K Compliance.
In late 1997, the companys senior management assigned a Y2K Project Team
that consists of a cross-functional representation from information technology,
procurement, manufacturing, test and development, finance, general affairs,
engineering, marketing and facilities organizations to address the Year 2000
issues.
The Assessment/Rectification Phase of the Year 2000 efforts and full compliance
for all mission critical internal systems were accomplished as scheduled by the
end of Q1, 1999. Contingency development and validation of the companys
overall Year 2000 readiness will continue through 1999.
The following strategically important categories have been assessed for Year
2000 readiness:
Suppliers and Service Providers Readiness.
All major strategic suppliers are
assessed to be Year 2000 compliant.
Most of the companys service
providers compliance efforts will
continue through 1999. Major
concerns and efforts will be focused
on the companys shipping companies in 1999.
Z Microsystems Internal Systems
All mission critical internal systems are
determined to be fully Year 2000
Compliant. A few minor Year 2000
related issues need to be addressed in
1999.
Z Microsystems Products
All Z Microsystems products are in full
compliance.
The companys MIS has taken the lead and worked with the Finance Department to develop comprehensive Year 2000 Contingency Plans for the
companys mission critical application systems to assure the continuity of
daily business.
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Page 32
Support
FURTHER HELP
NOTE: If possible, stay by the
computer. The Z Microsystems
Technical Support Representative may wish to go through
the problem over the
telephone.
If you are unable to correct any
problem yourself, contact:
Z Microsystems at:
(858) 657-1000
Fax: (858) 657-1001
Website: www.zmicro.com
Before calling, please have available
as much of the following information
as possible:
1. Model and serial number from the
label on the monitor.
2. Purchase P.O.
3. Description of problem.
4. Computer type and model.
5. System configuration (hardware
fitted, etc.).
6. System BIOS version number.
7. Operating System and version
number.
8. Display driver version number.
9. Video Adapter type.
NOTE: More help, late-breaking news
and details of the latest
accessories for these products
may be found on the
worldwide web at: http://
www.zmicro.com
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REPLACING PARTS
Support
If the Z Microsystems Technical
Support Engineer determines that the
product needs to be replaced, a
Customer Service Representative
will issue a Return Material Authorization (RMA) number and return
address.
A RMA number is required to return a
product to Z Microsystems, regardless of the reason for the return.
The following information is required
when returning Z Microsystems
products:
1. Model number
2. Serial number
3. Date of purchase
4. Proof of purchase (use the invoice
or packing slip)
5. Customer ship-to address and any
special shipping requirements
6. Specific and detailed description of
the problem
PROVIDING FEEDBACK
Document# 27-0007UM Issued 11/00 Rev. 1.0
We value your feedback on our
products, their performance, any
problems and constructive suggestions. Please send such productive
information in writing to:
Customer Service
Z Microsystems
5945 Pacific Center Blvd., Suite 509
San Diego, CA 92121-4309
or www.zmicro.com
33
Page 34
Z Microsystems, Inc.
5945 Pacific Center Blvd., Suite 509
San Diego, CA 92121
Phone: (858) 657-1000
Fax; (858) 657-1001
Website: www.zmicro.com
Copyright 1999 Z Microsystems, Inc. All Rights Reserved
Document# 27-0007UM Issued 11/00 Rev. 1.0
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