Zebra Technologies TLP 3844-Z User Manual

TLP 3844-

Thermal Printers

User

Guid

980441-001 Rev. A

ii 980441-001 Rev. A

Proprietary Statement

This manual contains proprietary information of Zebra Technologies Corporation. It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technologies Corporation.

Product Improvements

Continuous improvement of products is a policy of Zebra Technologies Corporation. All specifications and signs are subject to change without notice.

FCC Compliance Statement

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

■

Reorient or relocate the receiving antenna.

■

Increase the separation between the equipment and the receiver.

■

Connect the equipment into an outlet on a circuit different than that to which the receiver is connected.

■

Consult the dealer or an experienced Radio/TV technician for help.

NOTE: This unit was tested with shielded cables on the peripheral devices. Shielded cables must be used with the unit to insure compliance.

“The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies Corporation could void the user’s authority to operate the equipment.”

Liability Disclaimer

Zebra Technologies Corporation takes steps to assure that its published Engineering specifications and Manuals are correct; however, errors do occur. Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability resulting therefrom.

No Liability for Consequential Damage

In no event shall Zebra Technologies Corporation or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or the results of use of or inability to use such product, even if Zebra Technologies Corporation has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Trademarks

The Zebra logo and the zebra head design are both registered trademarks and TLP 3844-Z is a service mark of ZIH Corp. Windows and MS-DOS are registered trademarks of Microsoft Corp. All other marks are trademarks or registered trademarks of their respective holders.

Copyrights

This copyrighted manual and the label printer described herein are owned by Zebra Technologies Corporation. All rights are reserved. Unauthorized reproduction of this manual or the software in the label printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.

980441-001 Rev. A iii

Battery

The main printed circuit board assembly includes a three-volt lithium battery.

CAUTION

Note

—Risk of explosion if battery is replaced with an incorrect type.

—Recycle batteries according to local your guidelines and regulations.

Shock Hazard

The printer and power supply should never be operated in a location where either one can get wet. Personal injury could result.

Media and Ribbon

Always use high-quality, approved labels, tags and ribbons. If adhesive backed labels are used that DO NOT lay flat on the backing liner, the exposed edges may stick to the label guides and rollers inside the printer, causing the label to peel off from the liner and jam the printer. Permanent damage to the print head may result if a non-approved ribbon is used as it may be wound incorrectly for the printer or contain chemicals corrosive to the print head. Approved supplies can be ordered from your dealer.

If labels or ribbon run out while printing, DO NOT turn the power switch OFF (0) while reloading or data loss may result. After loading new supplies, press the feed button to resume printing.

Static Discharge

The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the print head or electronic components used in this device. DO NOT TOUCH the print head or the electronic components under the top cover.

Thermal Printing

The print head becomes hot while printing. To protect from damaging the print head and risk of personal injury, avoid touching the print head. Use only the cleaning pen to perform maintenance.

iv 980441-001 Rev. A

Introduction

Hello!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What’s in the Box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Inspecting the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Opening the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Closing the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Reporting Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Getting Started

Modes of Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Attaching Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Loading Roll Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Placing the Roll in the Media Compartment. . . . . . . . . . . . . . . . . . . . 9

Adjusting the Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Loading Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Install the Ribbon Supply Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Install the Take-Up Core. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Attach and Tighten the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Auto Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Operator Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Feed Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Printing a Test Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Hooking Up the Printer and Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Interface Cable Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

USB Interface Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Parallel Interface Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Ethernet Interface Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Serial Interface Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Contents

980441-001 Rev. A v

Communicating with the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Universal Serial Bus (USB) Communications . . . . . . . . . . . . . . . . . 18

Parallel Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Internal ZebraNet® PrintServer II

Serial Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Adjusting the Print Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Adjusting the Print Darkness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Adjusting the Print Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Operation & Options

Thermal Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Replacing Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Adding a New Transfer Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Replacing a Partially Used Transfer Ribbon. . . . . . . . . . . . . . . . . . . 22

Printing in Peel-Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Printing on Fan-Fold Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using the Cutter Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Maintenance

Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Print Head Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Media Path Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Cleaning Card Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Platen Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Replacing the Platen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Replacing the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Thermal-Transfer TLP Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Communications. . . . . . . . . . . 18

Troubleshooting

Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Manual Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Troubleshooting Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Printing a Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Recalibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Resetting the Factory Default Values . . . . . . . . . . . . . . . . . . . . . . . . . 42

Communications Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Feed Button Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

vi 980441-001 Rev. A

Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Universal Serial Bus (USB) Connector. . . . . . . . . . . . . . . . . . . . . . . 49

Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

ZebraNet® PrintServer II for Ethernet Networks . . . . . . . . . . . . . . . 51

Serial (RS-232) Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

980441-001 Rev. A vii

980441-001 Rev. A

Hello!

Introduction

This section describes what you get in your shipping box and provides an overview of printer parts. This section also has procedures that describe how to open and close the printer and report any problems.

Thank you for choosing a Zebra®TLP 3844-Z™ printer, a high-quality on-demand printer manufactured by the industry leader in quality, service, and value—Zebra Technologies Corporation. For over 25 years, Zebra Technologies Corporation has provided customers with the highest caliber of products and support.

The TLP 3844-Z printer provides thermal-transfer printing (which uses ribbon) and direct-thermal printing.

This manual provides all of the information you will need to operate your printer on a daily basis. To create label formats, refer to the ZPL II Programming Guide. This guide is available by contacting your distributor or Zebra Technologies Corporation.

NOTE: Many printer settings may also be controlled by your printer’s

driver or label preparation software. Refer to the driver or software documentation for more information.

Zebra TLP 3844-Z printers, when connected to a host computer, function as a complete system for printing labels and tags.

980441-001 Rev. A 1

What’s in the Box?

Save the carton and all packing materials in case you need to ship or store the printer later. After unpacking, make sure you have all parts. Follow the procedures for inspecting the printer to familiarize yourself with printer parts so you can follow the instructions in this book.

2 980441-001 Rev. A

Inspecting the Printer

Look at the outside of the printer and make sure that all parts are present.

Opening the printer

To access the media compartment, you must open the printer.

Pull the release levers towards you and lift the cover.

980441-001 Rev. A 3

INSPECTING THE PRINTER (continued)

After opening the printer, check the media compartment.

4 980441-001 Rev. A

Closing the printer

MOVIE

Hold the top cover and press the “kick-stand” cover lock to release.

Lower the top cover. The ribbon carriage automatically folds up into place.

Press down until the cover snaps closed.

980441-001 Rev. A 5

Reporting Damage

If you discover damage or missing parts:

■

Immediately notify and file a damage report with the shipping company.

Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy.

■

Keep the carton and all packing material for inspection.

■

Notify the authorized reseller

Getting Started

For procedures to use optional modes and features, refer to the Operation and Options section.

980441-001 Rev. A 7

Attaching Power Supply

Check the power supply to make certain it is appropriate for your input voltage.

Warning: Use the Zebra-supplied power supply that came

with your printer.

Never operate the printer and power supply in an area where they can get wet. Serious personal injury could result!

1. Make sure the power switch is in the off position (down).

2. The DC power supply has a barrel connector on one end that must be

inserted into the power supply receptacle on the back of the printer.

3. Insert the separate AC power cord into the power supply.

4. Plug the other end of the cord into an appropriate AC electrical outlet.

Plug

Varies b

Country

Barrel

Connector

Power

Switch

Power

Supply

Receptacle

8 980441-001 Rev. A

Power

Supply

Power

Cord

Loading Roll Media

MOVIE

When you load media, you must place the roll on the media hangers and then adjust the media guides.

You must use the correct media for the type of printing you require. When printing without a ribbon, you must use direct thermal media. When using ribbon, you must use thermal transfer media. The printer's ribbon sensor detects motion of the supply spindle.

Placing the Roll in the Media Compartment

Whether your roll media is inside or outside wound you load it into the printer the same way.

1. Open the printer. Remember that you need to pull the release levers toward the front of the printer.

2. Remove the outside length of media. During shipment, the roll may become dirty when handled or dusty when stored. Removing the outside length avoids dragging adhesive or dirty media between the print head and platen.

3. Separate and hold open the media hangers.

4. Orient the media roll so that its printing surface will be up as it passes over the platen.

5. Lower the roll between the hangers and close them onto the core.

980441-001 Rev. A 9

Adjusting the Guides

The adjustable guides direct the media toward the platen and print head.

1. Open the media guides by turning the guide adjuster knob to the rear.

2. Thread the media through the guides.

3. Close the media guides by turning the guide adjuster knob to the front. They should just touch, but not restrict, the edges of the media.

4. Unless you need to load ribbon, close the top cover. Remember that you need to release the cover lock, lower the top cover, and press down until the latches snap into place.

10 980441-001 Rev. A

Loading Ribbon

MOVIE

You must use thermal transfer media (accepts wax and/or resin transferred off a ribbon) when you use a ribbon. When loading ribbon, you install the supply and take-up rolls, then tighten the ribbon on the carriage.

Install the Ribbon Supply Roll

Before following these steps, prepare the ribbon by removing its wrapping and pulling its adhesive strip free.

1. Thread the ribbon through the carriage.

2. Press the right side onto the supply hub.

3. Align the notches on the left side and mount onto the spokes of the left hub.

Install the Take-Up Core

1. Press the right side onto the take-up hub.

2. Align the notches on the left side and mount onto the spokes of the left hub.

You can find your first ribbon take-up core in the packing box. Subsequently, use the empty supply core to take up the next roll of ribbon.

980441-001 Rev. A 11

Attach and Tighten the Ribbon

You must align the ribbon so that it will be taken straight onto the core.

1. Attach the ribbon to the take up core. Use the adhesive strip on new rolls; otherwise, use tape.

2. Turn the ribbon take-up gear counter-clockwise (top moves toward rear) to remove slack from the ribbon.

3. Close the top cover. Remember that you need to release the cover lock, lower the top cover, and press down until the latches snap into place.

12 980441-001 Rev. A

Auto Calibration

NOTE: If you are using pre-printed labels, pre-printed label backing, or

continuous media, see “Manual Calibration” on page 40.

An auto calibration is performed when the printer is turned on (if media is loaded) or after a media error is cleared. When it is auto calibrating, the printer sets the sensor levels for, and determines the length of, the label you are using.

If the status light flashes red, refer to “Manual Calibration” on page 40.

980441-001 Rev. A 13

+ 47 hidden pages