Zebra Technologies P100iTM User Manual

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Zebra® P100i

™

Card Printer

User’s Manual

980590-001 Rev. A

document and the information contained within is Copyrighted by Zebra Technologies Corporation and may not be duplicated in ful l or in part by any person without written approval from Zebra Technologies Corporation. While every effort has been made to keep the information contained within current and a ccurate as of the date of publication, no guarantee is given that the document is error-free or that it is accurate with regard to any specification. Zebra T echnologies Corporation reserve s the right to make changes, for the purpose of product improvement, at any time.

Trademarks

P100i is a trademark and Zebra is a regist ered trademark of Zebra Technologies Corporation. Windows is a registered trademark of Microsoft Corp. All other trademarks or registered trademarks are marks of their respective holders.

Product Disposal

Product Disposal Information • Do not dispose of this product in unsorted municipal

waste. This product is recyclable, and should be recycled ac co rding to your local standards. For more information, please see our web site at:

http://www.zebra.com/environment

Contents

1 • Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

P100i Part Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Features, Controls, and Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Rear Panel Connectors, Controls, and Indicators . . . . . . . . . . . . . . . . 4

LCD Panel Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 • Printer Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Unpacking Your Card Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installing the P100i Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installing the Printer Dr iver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Print Driver Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

USB Driver Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Ethernet Driver Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Setting Printer Driver Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

3 • P100i Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Loading Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installing the Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Inserting Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Printing a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

4 • P100i Printer Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Creating a Sample Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Printing a Sample Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

980590-001 Rev. A P100i User’s Manual 3

Contents

5 • Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Cleaning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

6 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

LCD Panel Warnings and Error Messages . . . . . . . . . . . . . . . . . . . . 45

Print Quality Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Troubleshooting the Ethernet Connection and Adapter. . . . . . . . . . . . . . 52

Ethernet Adapter Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Network Status/Activity Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Resetting to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Printing a Configuration Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

7 • Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Card Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Declarations of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Appendix A • Magnetic Encoder. . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Magnetic Encoder Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

ISO Standard Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Appendix B • Smart Card Encoder . . . . . . . . . . . . . . . . . . . . . . . . . 65

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Printing on Smart Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Appendix C • Connecting to a Network . . . . . . . . . . . . . . . . . . . . . 67

Printer Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

External Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Internal Print Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Appendix D • Worldwide Support. . . . . . . . . . . . . . . . . . . . . . . . . . 69

4 P100i User’s Manual 980590-001 Rev. A

Introduction

This manual contains installation and operation information for the Zebra P100i Card Printer manufactured by Zebra Technologies Corporation.

Description

The P100i provides full color dye sublimation or monochrome thermal tr ansfer single side printing on standard 2.125 inch by 3.375 inch (54 mm by 86 mm), PVC or PVC Composite plastic cards. Its single card feed is ideal for low volume applications and applications that use a variety of plastic cards (for example, cards pre-printed with certain informati on). It ut ilizes a Load-N-Go™ ribbon cartri dge with int egrated card cleaning roller for easy ribbon changing or replacement.

A variety of options (some of which can be factory-installed or field-installed as upgrades) are available, making the P100i configurable for varied application environments:

Its auto-switching 100 ~ 240 Volts AC, 50 ~ 60 Hz external power supply uses inte rchangeable power cords for maximum flexibility.

• Magnetic stripe encoder option

• Contact encoder and/or contactless smart card options

• USB or USB and Ethernet interface option

980590-001 Rev. A P100i User’s Manual 1

Introduction

P100i Part Numbers

The Part Number of a particular P100i Printer is shown on a label affixed to the bottom of the printer; that Part Number identifies the specific config uration for that printe r. This chart shows the configurations that are available.

PART NUMBER DESCRIPTION

Base Printer

P 1 0 0 i - _ _ _ _ _ - _ _ _

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

_ _ _ _ _ _ _ _ _ _

0 _ _ _ _

B _ _ _ _

D _ _ _ _

H _ _ _ _

--_ 0 _ _ _ _ M _ _ _--

_ _ _ _ _ _ _ _ _ _ _ _

_ _ _ _ _ _

P100i Single Card Feed, Single-Sided Color Card Printer

Smart Card Options

None Contact Encoder Contact Encoder &

MIFARE contactless

Magnetic Encoder

None Yes (select defaults below)

MIFARE contactless

_ _ _ _ _ _ _ _ _ _

_ _ _ _ _

_ _ _ _ _ _ _ _ _ _

--_ _ 0 _ _ _ _ 1 _ _--

--_ _ _ 0 _ _ _ _ U _--

--_ _ _ _ A _ _ _ _ C--

--_ _ _ _ _ _ _ _ _ _--

- _ _ _ _ _ - _ D _

--_ _ _ _ _ _ _ _ _ _--

_ _ _ _ _ _

I _ _ U _ _

_ _ 0 _ _ S

Magnetic Encoder Defaults

None Stripe Down, HiCo/LoCo

Miscellaneous

Magnetic Encoder only upgradeable board Upgradeable board for Smart Card Options, Magnetic

Encoder, and Ethernet

Interface

USB Only USB and Ethernet

Power Cords

U. S. and Europe U. K. and Australia

Windows Drivers and User Documentation included on one CD (Software & Documentation Package) which contains Multilanguage documentation - English, Spanish, French, German, Chinese, Italian, and Portuguese

Starter Kit

No Starter Kit Starter Kit (including 100 - 30 mil PVC cards and one Black

ribbon, part number 800015-901)

2 P100i User’s Manual 980590-001 Rev. A

EXAMPLE

P100i Printer, No Smart Card Options installed, Magnetic

P 1 0 0 i - 0 M 1 U C - I D 0

Encoder (Stripe Down, HiCo/LoCo), Board upgradeable for Smart Card Options, USB and Ethernet interfaces, U.S. and European Power Cords, Windows Driver and User Documentation CD, No Starter Kit

ACCESSORIES

105912-9xx P100i Cleaning Kit, includes 4 sets of print engine cleaning cards

Features, Controls, and Indicators

The picture below points out some of the printer’s external features. (See Chapter 3 for an interior view.

Introduction

Features, Controls, and Indicators

Covered Card and Cleaning Roller Storage Area

Lid Release Button

Card Entry / Exit Slot

Covered Card and Cleaning Roller Storage Area

LCD Display Panel

MultiFunction Control Button

Opening the translucent cover gives access to a storage area where you can keep cards and spare Cleaning Rollers. This can be useful for applications that require use of various cards.

Lid Release Button

Pressing the Lid Release Button allows the printer’s lid to swing open. This gives internal access for changing the Ribbon Cartridge, changing Cleaning Rollers, and cleaning the printer.

980590-001 Rev. A P100i User’s Manual 3

Introduction

Features, Controls, and Indicators

LCD Display Panel

The LCD Display Panel displays printer stat us information. Messages also a lert the user of the need for action, and indicate certain fault conditions.

Multi-Function Control Button

The Multi-Function Control Button initiates several functions; these are described in the appropriate sections of this document.

Card Entry / Exit Slot

A card is inserted part-way into the Ca rd Entry / Exit Slot. The card will be drawn into th e printer, printed, encoded, or decoded as specified by the application program, and then be ejected out through the Card Entry / Exit Slot.

Rear Panel Connectors, Controls, and Indicators

The figure below shows the rear of the P100i Printer with the standard USB interface.

Power Socket

USB Port

Power Switch

4 P100i User’s Manual 980590-001 Rev. A

Introduction

Features, Controls, and Indicators

If your P100i Printer includes the Ethernet option, the rear of the printer will look like the figure below .

Power Socket

USB Port

Network Status / Activity Indicator

Ethernet Adapter Status Indicator

For Ethernet connection, refer to Appendix C, Connecting to a Network.

Ethernet Adapter Status Indicator

1. During normal operation, the LED is solid GREEN for more than 30 seconds. This

indicates all the hardware is functioning properly, and the Ethernet Adapter has detected the presence of the network. It does not mean the Ethe rn et Adapter has an IP address or is attached to a printer queue.

2. If the LED is slowly flashing GREEN (1 time/sec), the Ethernet Adapter is trying to print.

Network Status/Activity Indicator

1. If the LED is solid GREEN, a 100Base link is established.

Ethernet Reset Button

Power Switch

Ethernet Connector

2. If the LED is flashing GREEN, a 100Base link is established, and network activity has

been detected.

3. If the LED is solid ORANGE, a 10Base link is established.

4. If the LED is flashing ORANGE, a 10Base link was establishe d, and net work activi ty has

been detected.

980590-001 Rev. A P100i User’s Manual 5

Introduction

Features, Controls, and Indicators

LCD Panel Messages

LCD Panel messages fall into three cate gories:

• Operational Operational Messages are displayed during the Printer’s normal

• W arnings W arnings alert the operator to act ion that should be taken; the printer will

• Errors Errors are displayed when a situation causes the printer to stop operating.

operation.

generally continue operation.

Depending on the cause of the error message, restarting the printer or curing the displayed Error may return the printer to operational status, or the printer may require troubleshooting and repair.

MESSAGES

Operational

INITIALIZING READY DOWNLOADING DAT A MAG ENCODING PRINTING CYAN PRINTING YELLOW PRINTING MAGENTA PRINTING BLACK PRINTING OVERLAY DOWNLOADING FIRMWARE CONTACT ENCODING CONTACTLESS ENCODING REMOVE CARD AT EXIT CLEANING REMOVE RIBBON THEN CLOSE LID FEED LONG CLEANING CARD IN EXIT REMOVE LONG CLEANING CARD SINGLE CARD READY-PRINT OR EJECT INSERT CARD REMOVE CARD

6 P100i User’s Manual 980590-001 Rev. A

Features, Controls, and Indicators

MESSAGES

Warnings (Printer will still operate)

CLEAN PRINTER CHECKING RIBBON CLEANING CYCLE CLEANING HEAD CLEANING ROLLERS ENCODING ERROR CLEAN MAG HEAD INVALID MAGNETIC DATA REMOVE RIBBON

Errors (Printer will not operate)

CHECK RIBBON

Introduction

OUT OF RIBBON MECHANICAL ERROR COVER OPEN PARAMETER ERROR COMMAND ERROR CONTACT ERROR CONTACTLESS ERROR INVALID CONTACT DATA INVALID CONTACTLESS DATA

Refer to Chapter 6 for Troubleshooting Procedures.

980590-001 Rev. A P100i User’s Manual 7

Introduction

Icons

Throughout this manual, different icons highlight important information, as follows:

Note • Indicates information that emphasizes or supplements important poin ts of the main

text.

Advises you of information that is essential to complete a task, or points out the importance of specific information in the text.

Electric Shock Caution • Warns you of a potential electric shock situation.

Electrostatic Discharge Caution • Warns you of a situation where electrostatic

discharge could cause damage to electronic components.

Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you, or could result in physical damage to the hardware.

8 P100i User’s Manual 980590-001 Rev. A

Printer Installation

Unpacking Your Card Printer

Y our P100i Printer ships in a card board carton, protected by styrofoam inserts and a protective anti-static bag. Keep all packaging material in case you need to move or re-ship the print er.

1. Before opening and unpacking the printer, inspect the carton to ensure that no damage

occurred during shipment.

2. Ensure that you have a clean and nearly dust free environment for proper operation and

storage of the printer.

3. Unlatch and remove the handle, open the carton, and remove the box containing the

printer accessories from the shipping carton.

4. Remove the styrofoam packing material from the top of the printer.

5. Lift the printer out of the carton by holding it on both sides of the bottom and lifting the

printer gently from the carton.

6. Make sure the following accessories are included with your P100i Printer:

• Software CD-ROM

• Quick Start Guide

• Cleaning Kit

• 1 set of Power Cords

• Power Transformer

• USB Printer Cable

If any items are missing, please contact your dealer. To reorder, please refer to Appendix D of this manual.

980590-001 Rev. A P100i User’s Manual 9

Printer Installation

Installing the P100i Printer

Caution • Do not power the printer with USB attached to your computer until the driver

has been installed or until prompted by the driver.

Caution • Limit electrical power supplied to the P100i Printer to 24 VDC. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device. Never operate the printer in a location where operator, computer, or printer can get wet. Personal injury could result. The printer must be connected to an earthed electrical power supply and properly protected against electrical surges and grounding faults. The power supply pack can only be replaced by the same product from the manufacturer.

1. Place the printer in a location that allows easy access to all sides. The printe r should never

be operated while resting on its side or upside down

2. Remove the yellow CAUTION label from the back of the printer.

10 P100i User’s Manual 980590-001 Rev. A

Printer Installation

Installing the P100i Printer

3. Ensure that the printer’s power switch is in the OFF (O) position.

4. Insert the power supply plug into the power socket, attach the power cord (120VAC or

230VAC) to the power supply, then plug the power cord in to a grounded electrical socket of the proper voltage and type.

115 VAC

230 VAC

Caution • Intermittent or unpredictable operation may occur from unsecured connectors. If damaged, the power cable must be replaced by an exact equivalent. The socket should always be easily accessible to power off the printer.

980590-001 Rev. A P100i User’s Manual 1 1

Printer Installation

Installing the P100i Printer

5. If your printer has only the USB interface, attach the included USB cable to your

computer and the printer.

12 P100i User’s Manual 980590-001 Rev. A

Printer Installation

Installing the P100i Printer

6. If your printer has the optional Ethernet interface (as well as the USB interface), connect

either the USB cable to printer and computer or the Ethernet cable to the printer and the Ethernet network.

Ethernet

USB

Important • Do not connect both the USB and the Ethernet interfaces at the same time!

980590-001 Rev. A P100i User’s Manual 13

Printer Installation

Installing the Printer Driver

Important • Do not power the prin ter with USB a ttached to your computer at this time. The

driver will prompt you when it is time to plug in and power up your printer.

To install the P100i Printer on Windows 2000, Windows XP, Windows Server 2003, or Windows Vista operating systems, insert the User Documentation and Drivers CD, included with your printer, into your computer; and the InstallWizard will walk you through the required installation steps.

The Install Wizard will:

• Automatically install the User Interface when the driver CD is inserted.

• Start the installation process when the Install Printer Driver menu item is selected from

the Main Menu.

• Allow you to install Ethernet drivers, if you plan on networking your card printer.

• Check to see which operating system you are using.

• Detect previous versions of the driver and clean up any unnecessary Windows registry entries. You must select “Remove” from the install options to remove any previous driver versions.

• Install the new driver files.

• Reboot your computer.

If your User Documentation and Drivers CD does not load automatically:

1. Click on Start, then click on Run.

2. Type d:\index.htm, where d: is your CD drive letter.

3. Click OK.

14 P100i User’s Manual 980590-001 Rev. A

Print Driver Installation

Install the P100i Printer driver as follows:

1. Insert the P100i User Documentation and Drivers CD into the CD drive of the host

computer. The Select Language window will open.

Printer Installation

Installing the Printer Driver

2. From the Select Language window, choose the appropriate lan guage for yo ur system. The

Main Menu will open in the selected language (English shown here, others comparable).

3. In the left column, select Install Printer Driver >> P100i.

980590-001 Rev. A P100i User’s Manual 15

Printer Installation

Installing the Printer Driver

4. The InstallShield Wizard will launch, and a progress window will be displayed.

5. Once the InstallShield Wizard has been installed, the Welcome to InstallShield Wizard

window will open. Click the N

ext button.

6. On the Select Features window, you have the option to install USB printer drivers or

ethernet (internal) printer drivers.

16 P100i User’s Manual 980590-001 Rev. A

The next two sections detail USB Driver Installation and Ethernet Driver Installation respectively.

USB Driver Installation

1. Select USB, and click the Next button.

2. Observe the License Agreement window. If you agree to the License Agreement, click

the Yes button.

Printer Installation

Installing the Printer Driver

3. Most users should select the Complete setup type; then click the Next button.

980590-001 Rev. A P100i User’s Manual 17

Printer Installation

Installing the Printer Driver

4. Select the appropriate Program Folder, then click the Next button.

5. The Install Wizard will show the progress of the installation.

6. Read the appropriate information.

7. If you wish, you can open the ReadMe file, which has information about the driver version

you have installed.

18 P100i User’s Manual 980590-001 Rev. A

8. Driver installation is now complete. Click the Finish button.

9. After installing the Driver, restart your computer. When you apply power to the printer,

the Windows New Hardw are Fo un d wizard will find the printer.

Ethernet Driver Installation

Printer Installation

Installing the Printer Driver

1. Select Ethernet, and click the Next button.

2. Observe the License Agreement window. If you agree to the License Agreement, click

the Yes button.

980590-001 Rev. A P100i User’s Manual 19

Printer Installation

Installing the Printer Driver

3. Most users should select the Complete setup type; then click the Next button.

4. Specify the IP address, then click the Next button.

20 P100i User’s Manual 980590-001 Rev. A

Printer Installation

Installing the Printer Driver

5. Select the appropriate Program Folder, then click the Next button.

6. The Install Wizard will show the progress of the installation.

7. If you wish, you can open the ReadMe file, which has information about the driver version

you have installed.

8. Driver installation is now complete. Click the Finish button.

9. After installing the Driver, restart your computer. When you apply power to the printer,

the Windows New Hardw are Fo un d wizard will find the printer.

980590-001 Rev. A P100i User’s Manual 21

Printer Installation

Setting Printer Driver Options

You can change the default settings for the P100i printer driver. Change the options as follows:

Note • The screen shots shown in this section are for the P100i Printer using the USB

interface. If you are using the Ethernet interface, the screens will refer to the “Zebra P100i Network Printer.”

1. Select Start > Settings > Printers and Faxes to bring up a listing of connected printers.

2. From the Printers and Faxes list, right click the P100i USB Card Printer; and select

Properties from the pop-up menu. The Printer Properties window will open.

3. On the General tab, click on the Printing Preferences button to change the c ard orientation

settings, monochrome conversion settings, various ribbon settings, or to adjust the color and head settings properties.

22 P100i User’s Manual 980590-001 Rev. A

Printer Installation

Setting Printer Driver Options

4. On the Sharing tab, you can choose to share the printer over the network, and install

additional drivers to accommodate different operating systems.

5. On the Ports tab, you can add, delete, and configure the printer ports, as well as choose

which port the P100i Printer is assigned.

980590-001 Rev. A P100i User’s Manual 23

Printer Installation

Setting Printer Driver Options

6. On the Color Management tab, you can add, remove, or change printer color profiles.

7. Use the Security tab to change permissions for the P100i Printer.

24 P100i User’s Manual 980590-001 Rev. A

Printer Installation

Setting Printer Driver Options

8. On the Advanced tab, you can choose various printer properties, install different printer

drivers, and change default printer settings.

9. On the Device Settings tab, you can check the Firmware Version installed on the printer.

980590-001 Rev. A P100i User’s Manual 25

Printer Installation

Setting Printer Driver Options

10. Under the Device Settings tab, if you select Encoder Settings, a button “Properties” will

open next to the Encoder Settings. Click that Properties button, and the following screen will appear.

Typically, the only setting that a User might change is to switch between High Coercivity and Low Coercivity Magnetic Stripe cards. A User should leave all other settings unchanged.

11. Once the P100i printer driver options are set to your satisfaction, click the OK button to

save your new configuration and close the Properties window.

26 P100i User’s Manual 980590-001 Rev. A

Printer Features

The following shows an interior view of your P100i Printer.

P100i Printer Setup

Lid

Print Head

Card and Cleaning Roller Storage Area

Ribbon Cartridge

Card Cleaning Cartridge

Card Entry / Exit Slot

980590-001 Rev. A P100i User’s Manual 27

P100i Printer Setup

Loading Ribbon Cartridge

The P100i Printer requires approved ribbon cartridges. The Resin Thermal Transfer and Dye

Sublimation ribbons are specifically designed for your P100i Printer.

Series Printers require the use of i Series ribbons for full color printing.

• i

• Each ribbon cartridge includes an integrated adhesive cleaning roller assembly that is used to clean the cards entering the printer. Improper cleaning will reduce printer life and degrade print quality

• When the ribbon is completely used, change the whole cartridge assembly.

Electrostatic Discharge Caution • DO NOT TOUCH the print head or the electronic components on the print head. Discharge of electrostatic charge from the human body or other surfaces can damage the print head or other electronic components

1. Open printer lid by pressing the Cover Release button on the top of your printer.

2. Peel protective wrapper from adhesive cleaning roller by gently pulling on the tape.

Discard the protective wrapper.

✓

28 P100i User’s Manual 980590-001 Rev. A

P100i Printer Setup

Loading Ribbon Cartridge

3. Insert the ribbon cartridge with the cleanin g roller facing down , so the gears on the ends of

the rollers fit into the appropriate slots.

980590-001 Rev. A P100i User’s Manual 29

P100i Printer Setup

Installing the Cleaning Cartridge

The Cleaning Cartridge removes surface dust particles and oil from the card surface , resu lti ng in better printing.

A new printer will have a Cleaning Cartridge installed, but its Cleaning Roller will have a protective wrapper that must be removed.

1. Locate the Cleaning Cartridge.

2. The Cleaning Cartridge is held in place by two clips.

30 P100i User’s Manual 980590-001 Rev. A

P100i Printer Setup

Installing the Cleaning Cartridge

3. Gently squeeze the clips and lift the Cleaning Cartridge free of the printer.

4. Lift the lid of the Cleaning Cartridge. A new printer will have a Cleaning Roller with its

protective wrapping. Replace the Cleaning Roller when it is dirty.

New Cleaning Roller with Protective Wrapping

Dirty Cleaning Roller, Must be Replaced

5. Remove the Cleaning Roller from the Cleaning Cartridge. (Discard a dirty Cleaning

Roller, and replace it with a new one.)

6. Remove the protective wrapper from the Cleaning Cartridge.

980590-001 Rev. A P100i User’s Manual 31

P100i Printer Setup

Installing the Cleaning Cartridge

7. Place the Cleaning Rolle r in the Cartridge, close the lid, and insert it in place so the

latches engage.

8. Close the printer lid, and push down until you hear an audible click

Note • After the lid is closed, the ribbon automatically sync hronize s when the p rinter po wer

is on.

32 P100i User’s Manual 980590-001 Rev. A

Inserting Cards

Cards are inserted one at a time into the slot on the front of the P100i . The card is printed on the top surface and ejected out through the same slot.

Important • Handle the cards only by the edges.

The following figure shows the encoding orientation for contact smart-cards and cards with a magnetic stripe.

P100i Printer Setup

Inserting Cards

For magnetic-stripe cards, if printing is desired on the side with the magnetic stripe, the card would be inserted stripe up, with the stripe toward the right side of the printer as viewed from the front.

For contactless smart-cards, orientation is not a consideration.

980590-001 Rev. A P100i User’s Manual 33

P100i Printer Setup

Printing a Test Card

With Ribbon Cartridge and Card Cleaning Cartridge loaded, your P100i Printer is ready to print. To check the operation of the printer, you should print a test card.

1. Place the printer power switch in the OFF (O) position.

2. While holding down the Multi-Functio n Control Button, place th e printer po wer switch in

the ON ( | ) position. The LCD status window will glow blue.

MultiFunction

Power Switch

Control Button

P100i

Serial Nr: 060376 Firmware: V1.50

Head resistance: 1568

Offset: X002 - Y015

EC: 0014

Printing Counter: 00002716

3. Keep pressing the Multi-Function Control Button until you are prompted to insert a card.

4. Insert a card into the card entry slot. At this point, you can release the Multi-Function

Control Button.

5. A test card will print after a few seconds and then exit the printer.

34 P100i User’s Manual 980590-001 Rev. A

Storing Extra Cards and Cleaning Rollers

The P100i Printer includes a storage area where you can keep up to 100 extra cards (four groups of 25 cards) and up to three extra Cleaning Rollers.

Important • Handle the cards only by the edges.

P100i Printer Setup

Printing a Test Card

980590-001 Rev. A P100i User’s Manual 35

36 P100i User’s Manual 980590-001 Rev. A

Printing

P100i Printer Operation

Printing with the P100i Printer requires the Windows Printer Driver , you r card desi gn/issu ing software or printer command level programming through the printer interface.

The P100i Printer can be used with any Windows 2000, Windows XP, or Windows Vista software application program, using the drivers provided on CD with the printer. Refer to

Chapter 2 for instructions on installing the P100i printer driver.

980590-001 Rev. A P100i User’s Manual 37

P100i Printer Operation

Printing

Creating a Sample Card

Before you begin a new printing session, print a sample card to ensure that the cards will be

printed correctly. Follow the steps below to print your first card using the True Colours Card Printer Ribbon Cartridge and the Windows printer driver.

Note • To simplify creating a sample card, you can use one of the sample files that were

installed during the driver installation process. These samples (Word files) can be found in Start > All Programs > Zebra Card Printers.

1. Go to the Microsoft Word Software.

2. If the P100i Printer was not selected as the default pri nter, go to File > Select Printe r; an d

choose Zebra P100i Card Printer from the printer names list. Close the Print dialo g box.

3. Go to File > Page Setup.

4. Select the Size tab; and under Paper Size, choose Card. Under orientation, select

Landscape or Portrait.

5. Select the Margins tab; and set the Top, Bottom, Left, and Right margins to 0 (zero).

6. Press OK to close Page Setup window.

7. The card appears on the window.

8. Design a card with both black and colored text and with colored pictures similar to the

sample card shown below.

http://www.zebracard.com

38 P100i User’s Manual 980590-001 Rev. A

Printing a Sample Card

Once you completed creating your samp le card, you are ready to prin t. Ensure y our printer has a True Colours on installing the ribbon and loading the cards.

Print your sample card as follows:

1. Select File > Print to open the Print dialogue box.

™ Card Printer Ribbon Cartridge installed. Refer to Chapter 3 for instructions

P100i Printer Operation

Printing

2. Ensure the following settings in the Print dialogue box:

• Printer Name: Zebra P100i

• Print to File: Unchecked

• Page Range: All

• Number of Copies: 1

• Collate: Unchecked

• Print What?: Document

• Print: All pages in range

• Pages per sheet: 1 page

• Scale to paper size: No scaling

3. Click the OK button.

4. The user will feed in a card and start printing. The data download time will vary

depending on the complexity of the card desi gn and th e pr oc essin g sp eed of the computer.

5. Once the printing is completed, the card is ejected from the printer.

6. Check the card for any discrepancies. If the sample card is correct, your P100i Card

Printer is ready to produce more cards. For print quality issues, refer to Chapter 6.

Card Printer

980590-001 Rev. A P100i User’s Manual 39

40 P100i User’s Manual 980590-001 Rev. A

Cleaning the System

Cleaning

Caution • PROTECT YOUR FACTORY WARRANTY!

The recommended maintenance procedures must be performed to maintain your

factory warranty. Other than the recommended cleaning pr ocedures described in th is manual, allow only Zebra authorized technicians to service the P100i Printer.

NEVER loosen, tighten, adjust, or bend, etc., a part or cable inside the printer. NEVER use a high-pressure air compressor to remove particles in the printer.

Your P100i Printer includes a simple cleaning system using Pre-Saturated Cleaning Cards provided. The regular use of these cards will clean and maintain impo rtant parts of your printer that cannot be reached: including Printhead, the Transport Rollers, and the Magnetic Encoder Station (optional feature).

When to Clean

Clean the Printer when:

• Print quality has been degraded.

• The LCD panel displays the message

CLEAN PRINTER.

980590-001 Rev. A P100i User’s Manual 41

Cleaning

Cleaning the System

How to Clean

1. Leave power on.

Multi-Function LCD Panel

Multi-Function Control Button

Printer Path Cleaning Card

2. Press and hold the Multi-Function Control Button for 5 seconds.

3. When the cleaning cycle is initiated, the LCD message REMOVE RIBBON THEN

CLOSE LID

4. If the lid is opened and closed without removing the ribbon, the message REMOVE

RIBBON THEN CLOSE LID

5. After the ribbon is removed and the lid is closed, the messages CHECKING RIBBON and

will display.

will remain.

CLEANING CYCLE will display.

6. The message FEED LONG CLEANING CARD IN EXIT will display. When the card

sensor registers the presence of the cleaning card, the rollers should take the card into the printer.

7. The message CLEANING HEAD will display.

8. The message CLEANING ROLLERS will display.

9. When the cleaning process is done, the printer will eject the cleaning card. If the card

sensor still senses the cleaning card, the message

REMOVE LONG CLEANING CARD

will display.

10. After the card is removed, the LCD will display READY. You may now reload the ribbon

and continue printing.

42 P100i User’s Manual 980590-001 Rev. A

Cleaning the Printhead

Use of the cleaning cards will normally do an adequate job of cleaning the printer. However, a separate Printhead cleaning, using swabs, can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use foam-tipped swabs.

Caution • Never use a sharp object to scrape deposits from the Printhead. Permanent damage to the Printhead will result

1. Place the printer power switch in the OFF (O) position.

2. Open printer lid by pressing cover release button, and open cover fully to reveal the

Printhead mounted to inside of the cover.

3. Clean the Printhead by moving alcohol-moistened swab tip sid e-to-sid e across Prin th ead

elements. Only use moderate force.

Cleaning

Cleaning the Printhead

4. Allow two to three minutes for the Printhead to dry before placing the printer power

switch in the ON ( | ) position.

5. To reorder swabs, reference the P100i Printer Media List.

980590-001 Rev. A P100i User’s Manual 43

44 P100i User’s Manual 980590-001 Rev. A

Troubleshooting

Troubleshooting Procedures

LCD Panel Warnings and Error Messages

WARNING MESSAGES (printer will still operate)

Problem / Symptom Description or Cause Possible Solution *

CLEAN PRINTER Printer needs to be cleaned (this

message is displayed after 1000 cards have been printed).

CHECKING RIBBON Printer is detrmining type of

ribbon installed.

CLEAN MAG HEAD The magnetic encoder head

needs cleaning.

INVALID MAGNETIC DATA The magnetic data may be

invalid.

REMOVE RIBBON Displayed during the printer

cleaning process described in

Chapter 5.

* If the problem persists, contact Technical Support; see Appendix D.

Clean the printer. Refer to

Chapter 5 for details on how to

clean the printer. No action required -- status

message only. Use the standard cleaning card

process described in Chapter 5. Check data format.

Remove the ribbon.

980590-001 Rev. A P100i User’s Manual 45

Troubleshooting

Troubleshooting Procedures

Problem / Symptom Description or Cause Possible Solution *

ERROR MESSAGES (printer will not operate)

CHECK RIBBON Ribbon may be improperly

installed.

OUT OF RIBBON Ribbon may be entirely used Load a new ribbon cartridge.

MECHANICAL ERROR A mechanical error occurred;

e.g., card jam.

COVER OPEN The cover is open. Make sure that the cover is

PARAMETER ERROR A parameter error occurred. Reset the Printer, and try

COMMAND ERROR A command error occurred. Reset the Printer, and try

CONTACT ERROR A contact error occurred. Reset the Printer, and try

CONTACTLESS ERROR A contactless error occurred. Reset the Printer, and try

INVALID CONTACT DATA The contact data is invalid. Re se t the Printer, and try

INVALID CONTACTLESS DATA The contactless data is invalid. Reset the Printer, and try

Reload ribbon cartridge. Refer to Chapter 2 for details on loading a ribbon cartridge.

Refer to Chapter 2 for details on loading a ribbon cartridge.

Remove jammed card.

completely and securely closed.

printing the card again.

* If the problem persists, contact Technical Support; see Appendix D.

46 P100i User’s Manual 980590-001 Rev. A

Print Quality Issues

This section will help you resolve print quality problems The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedures below:

Example • Small spots appear on the printed card with a non-printed area or a different color.

Troubleshooting

Troubleshooting Procedures

Possible Cause:

• Contamination on the card surface.

Solutions:

• Check that cards are stored in a dust free environment.

• Use a different supply of cards.

Possible Cause:

• Cleaning roller not installed.

• Dust inside the Printer and/or dirty Cleaning Roller.

Solutions:

• Clean the printer (refer to Chapter 5)

• Check that the protective cover was removed from the ribbon cartridge cleaning roller (refer to Chapter 3).

• Replace the Cleaning Roller (refer to Chapter 3).

980590-001 Rev. A P100i User’s Manual 47

Troubleshooting

Troubleshooting Procedures

Example • There are non-printing horizontal lines (white) on the card surfaces.

Possible Cause:

• Ribbon cartridge is not correctly positioned.

Solutions:

• Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles in the ribbon.

• Replace ribbon cassette.

Possible Cause:

• Printhead is dirty.

Solution:

• Clean the Printhead (refer to Chapter 5).

Possible Cause:

• Printhead elements are damaged (e.g., scratched or burnt).

Solution:

• Call Zebra Customer Service for Printhead replacement information.

48 P100i User’s Manual 980590-001 Rev. A

Example • Printing shows very pale or inconsistent results.

Possible Cause:

• Ribbon cartridge have been stored improperly or is damaged.

Solution:

• Change ribbon cartridge and print again.

Troubleshooting

Troubleshooting Procedures

Possible Cause:

• Cards may not meet specifications.

Solution:

• Use a different supply of cards.

Possible Cause:

• Contrast and/or Intensity may be set to values which are too high.

Solution:

• Adjust Contrast and/or Intensity values in software.

Possible Cause:

• Dust or embedded contamination on elements of the Printhead.

Solution:

• Clean the Printhead (refer to Chapter 5).

980590-001 Rev. A P100i User’s Manual 49

Troubleshooting

Troubleshooting Procedures

Example • Printing shows blurry printed image.

Possible Cause:

• Ribbon cartridge may not be correctly positioned.

Solutions:

• Check that the ribbon is properly rolled onto the ribbon cores of the cartridge, with no wrinkles.

• Replace ribbon cartridge, making sure it locks in place, and print again.

Possible Cause:

• Ribbon may not be synchronized on the correct color panel position.

Solution:

• Open lid, then close lid to synchronize the ribbon.

Possible Cause:

• Cards may not meet specifications.

Solution:

• Use a different supply of cards.

Possible Cause:

• Dust or embedded contamination inside the Printer and/or dirty Cleaning Roll er.

Solutions:

• Clean the Printhead (refer to Chapter 5).

• Replace the Cleaning Roller (refer to Chapter 3).

50 P100i User’s Manual 980590-001 Rev. A

Example • No printing on the card.

Possible Cause:

• Ribbon cartridge may not be installed in the printer.

Solution:

• Check for ribbon cartridge in the printer.

Troubleshooting

Troubleshooting Procedures

Possible Cause:

• Cards may not meet specifications.

Solution:

• Use a different supply of cards.

Possible Causes:

• Cable on Printhead may be disconnected.

• Printhead elements may be scratched or burnt.

Solution:

• Call Service for Printhead repair or replacement information.

980590-001 Rev. A P100i User’s Manual 51

Troubleshooting

Troubleshooting the Ethernet Connection and Adapter

Ethernet Adapter Status Indicator

A bi-color Status Indicator displays the operational status of the Ethernet Adapter.

Ethernet Adapter Status Indicator

The following conditions might occur:

1. During normal operation, the LED is solid GREEN for more than 30 seconds. This

2. If the LED is rapidly flashing GREEN (9 times/sec), the Ethernet Adapter has not

detected the presence of a network cable. To solve the problem:

• Verify that the network cable is appropriate and has an RJ-45 connector.

• Turn the printer power

OFF (O). Remove the network cable from the Ethernet

Adapter. Plug the network cable back in until you hear a positive click. Check the other end of the cable in the same manner. Turn the printer power on; if the Ethernet Adapter still does not detect a cable, continue.

• Connect the Ethernet Adapter to a known good network connection. If t he Et hernet Adapter is still unable to detect the network cable, contact Technical Support

Important • Cables with a rating higher than CAT-6 have not been tested.

52 P100i User’s Manual 980590-001 Rev. A

Troubleshooting

Troubleshooting the Ethernet Connection and Adapter

3. If the LED is slowly flashing GREEN (1 time/sec), the Ethernet Adapter is trying to print

a job. If the job does not print, check the following:

• Verify that the printer has media and ribbon. If the printer is showing any errors, it is unlikely that the Ethernet Adapter can send data to the printer. The blink until the printer malfunction is resolved or until the printer is turned

LED continues to

OFF (O).

•A flashing RED indicates the Power On Sel f Test (

4. If the LED is solid RED for more than 30 seconds, the Ethernet Adapter has failed the

POST. A failed POST can be caused by any of the following:

POST) is in progress.

• The printer attached to the Ethernet Adapter device is malfunctioning. Turn the printer power off, wait 10 seconds, then turn the printer back

• If the Ethernet Adapter still fails the

POST, the Ethernet Adapter has a hardware

ON ( | ).

problem that can be fixed only by replacing or returning the unit. Contact Technical Support for repair or replacement information.

5. If the LED is alternately flashing RED and GREEN for longer than 2 minutes, the

Ethernet Adapter is in firmware-download mode. This means it is waiting for new firmware data to be sent before it continues normal functioning. Do the following:

• If the Ethernet Adapter was purposely put into firmware-download mode, finish the download with the proper update utility.

• Contact the Zebra web site at http://www.zebracard.com, and click on the Drivers & Downloads tab.

• Contact Technical Support for help recovering this unit.

980590-001 Rev. A P100i User’s Manual 53

Troubleshooting

Troubleshooting the Ethernet Connection and Adapter

Network Status/Activity Indicator

A bi-color Network Status/Activity LED indicates network speed, established link, and network activity.

Network Status / Activity Indicator

1. If the LED is off, no link was established.

2. If the LED is solid GREEN, a 100Base link is established.

3. If the LED is flashing GREEN, a 100Base link is established, and network activi ty has

been detected.

4. If the LED is solid ORANGE, a 10Base link is established.

5. If the LED is flashing ORANGE, a 10Base link was established, and network activity has

been detected.

Network activity detected by this

LED does not mean the activity is data for the print server.

The activity is all activity on the network seen on the Ethernet Adapter.

54 P100i User’s Manual 980590-001 Rev. A

Resetting to Factory Defaults

To reset the Ethernet Adapter configuration parameters to the factory defaults:

1. Press the Ethernet Reset Button, and hold it in while turning the printer power ON ( | ).

Troubleshooting

Troubleshooting the Ethernet Connection and Adapter

Ethernet Reset Button

2. Keep the Panel Button pressed until the Status Indicator light turns GREEN.

3. Then release the Ethernet Switch.

Printing a Configuration Card

To print a configuration card, press and hold the Ethernet Switch until a card starts to print.

980590-001 Rev. A P100i User’s Manual 55

56 P100i User’s Manual 980590-001 Rev. A

Technical Specifications

Printer Specifications

General

• Load-N-GoTM drop-in ribbon cartridge

• 16-digit LCD display

• Driver for Windows 2000, Windows XP, Windows Server 2003, and

Windows Vista

Color Printing

• Color dye sublimation or monochrome thermal transfer printing

• 300 dpi (11.8 dots/mm) print resolution

Bar Code

• Code 39, Code 128 B & C with & without check digit

• 2 of 5 & 2 of 5 Interleaved

• UPC-A, EAN 8, and EAN 13

• PDF-417 2D bar code and other symbologies can be printed via

Cards

• Types: PVC, PVC Composite

• Card width/length: ISO CR-80-ISO 7810, 2.12 in (54 mm) x 3.38 in (86 mm)

• Magnetic Stripe-ISO 7811

• Smart Card - Contact and Contactless: 30 mil (.76 mm) to 40 mil (1.02 mm)

• Card thickness: 10 mil (.254 mm) to 40 mil (1.02 mm) (

Windows drivers

±10%)

980590-001 Rev. A P100i User’s Manual 57

Technical Specifications

Printer Specifications

Ribbon Cartridges

• Load-N-GoTM ribbon cartridge with integrated card-cleaning roller

• i Series technology featuring contact-chip-based ribbon detection

• YMCKO: 200 cards/cartridge

• Monochrome: 1000 cards/cartridge in black or blue; 850 cards/cartridge

Interfaces

• US B 1.1 (cable included)

• USB 1.1 and built-in Ethernet (optional)

Dimensions

• Width: 7.9 in (201 mm)

• Depth: 12.9 in (328 mm)

• Height: 9.25 in (235 mm)

• Weight: 10.0 lbs (4.5 kg)

in white

Electrical

• 110 ~ 240 Volts AC, 50 ~ 60 Hz (auto switching)

• 8 MB image memory standard

• FCC Class A, CE, UL, and CUL approved

Environmental

• Operating Temperature: 60°F to 86°F (1 5°C to 30°C)

• Operating Humidity: 20% to 65% non-condensing

• Storage Temperature: 23°F to 158°F (-5°C to 70°C)

• Storage Humidity: 20% to 70% non-condensing

• Venti lation: Free air

Options

• Magneti c encoder (30 mil cards only), 3 track HiCo/LoCo

• Ethernet (10/100 MBps); available at time of order only

•P100i Starter Kit (100 - 30 mil PVC cards and one Black ribbon)

• Cleaning Kit (1 cleaning card and 1 cleaning swab)

58 P100i User’s Manual 980590-001 Rev. A

Card Dimensions

ISO standard dimensions for plain card

2.125 ± 0.002 in

(53.98 ± 0.050 mm)

Radius

0.125 in

(3.18 mm)

980504-07-01

3.375 ± 0.010 in

(85.72 ± 0.25 mm)

Technical Specifications

0.009 ~ 0.034 in

(0.23 ~ 0.84 mm)

Card Dimensions

ISO standard dimensions for magnetic stripe card

0.623 in (15.82 mm) min

MAGNETIC STRIPE

0~0.115 in (2.92 mm) 0~0.115 in (2.92 mm)

0.218 in (5.54 mm) max

980590-001 Rev. A P100i User’s Manual 59

Technical Specifications

Declarations of Conformity

89/336/EEC modified by

92/31/EEC and

93/68/EEC

73/23/EEC modified

by 93/68/EEC

1999/5/CE R&TTE Directive EN300330-2 V1.1.1 Radio Frequency Interferences

For a formal certificate, please contact the Compliance Office at Zebra’s Camarillo facility. EUROPE: Norway Only: This product is also designed for IT power system with phase-to-

phase voltage 230V. Earth gro unding is via the polarized, 3-wire power cord.

FI: “Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan” SE: “Apparaten skall anslutas till jordat uttag” NO: “Apparatet må tilkoples jordet stikkontakt”

FCC Regulations

Model P100i has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and operated in accordance with the P100i User’s Manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

EMC Directive EN 55022 (1998) RF Emissions control

EMC Directive EN 301489-3 V1.4.1

EMC Directive EN55024 (2001)

Low voltage

Directive

EN 60950-1 (2001) Product safety

RF Emissions and Immunity for radio equipment

Immunity to Electro-Magnetic Disturbances

Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Zebra may cause harmful interference and void the FCC authorization to operate this equipment.

FCC Radiation Exposure Statement (applicable to 15.247 device only)

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum 20 cm between the radiator and your body. This transmitter must not be collocated or operating in conjunction with any other antenna or transmitter unless authorized to do so by the FCC.

Industry Canada Notice

This device complies with Industry Canada ICES-003 class A requirements. Cet équipement est conforme à l 'ICES-003 classe A de la Norme Industrielle Canadienn e.

60 P100i User’s Manual 980590-001 Rev. A

Introduction

This section contains information on the additional operations of the P100i Printers with a Magnetic Encoder.

Appendix A

Magnetic Encoder

The magnetic encoder can be set for either high coercivity (HiCo) or low coercivity (LoCo). This setting can be made via a third-party application software or via the Printer Driver: Device Settings > Encoder Settings.

980590-001 Rev. A P100i User’s Manual 61

Magnetic Encoder

Media Loading Orientation

Caution • ONLY USE cards that comply with ISO 7810 & 7811 standards for magnetic

stripe cards. The magnetic stripe must be flush to the surface of the card to work proper ly. Never use cards which have taped-on magnetic stripes.

When loading cards with magnetic stripes into the card feeder, ensure that the magnetic stripe is toward the right side when facing the printer and down, as shown below.

Note • Zebra approved HiCo & LoCo PVC cards are available. (Reference P100

Media List.)

printer

Magnetic Encoder Cleaning

Use the standard cleaning card process as described in Chapter 5. This process cleans the most important parts of the printer; including the Printhead, Transport Roller, and Magnetic Encoder.

62 P100i User’s Manual 980590-001 Rev. A

ISO Standard Encoding

Tr ack # Field Separator Track Density Valid Characters # of Characters

1 ^ 210 BPI*

2 = 75 BPI*

ISO Standard Encoding

Alphanumeric

ASCII

20~95† Numeric

ASCII 48~62

Magnetic Encoder

79‡

40‡

3 = 210 BPI*

*Bits per inch

† Except the “?” character ‡ Including Start, Stop, and LRC characters. Note that these three characters are

automatically managed by the magnetic encoder according to the ISO Standard Norms.

Numeric

ASCII 48~62

107‡

Note • Refer to the Card Printer Programmer’s Manual for complete programming

information.

980590-001 Rev. A P100i User’s Manual 63

64 P100i User’s Manual 980590-001 Rev. A

Introduction

This section contains information on the additional operations of a P100i Printer equippe d with optional contact and/or contactless smart card encoders.

Appendix B

Smart Card Encoder

Smart cards can have a built-in microprocessor and/or memory. Contact smart card encoders physically make electrical connection via a contact pad on the

card. Contactless smart card encoders utilize a short-range radio signal. Use of either type of smart card encoder is entirely under control of th e third-part y applica tion

program -- no operator action is required.

Media Loading Orientation

Contact Smart Cards

Orient the cards with the gold-plated Smart Card contacts at the top surface of the card and nearer the card entry slot, as shown below.

Smart Card Contacts

980590-001 Rev. A P100i User’s Manual 65

Smart Card Encoder

Printing on Smart Cards

Contactless Smart cards

For contactless smart-cards, orientation is not a consideration (unless the card will be printed on; see below).

Printing on Smart Cards

Contact Smart Cards

When designing material to be printed on Contact Smart Cards, be sure the printing will not be on the contact area.

Contactless Smart Cards

When designing material to be printed on Contactless Smart Cards, be sure the printing will not be on the smart chip area (i.e., the printing on either side of the card must not be on top of or underneath the smart chip area).

By looking at an unprinted card very carefully, it is possible to see the chip location (as in the figure on the left below). If you print in that area, results will be unsatisfactory (in the figure on the right, the “star” should have been a single solid color).

Smart Chip Location

66 P100i User’s Manual 980590-001 Rev. A

Appendix C

Connecting to a Network

Card printers can be connected to an Ethernet network in three ways.

Printer Sharing

In printer sharing, the printer is connected locally to the host computer and configured to be shared to other client computers. Client computers connect to the printer ov er the net wo r k through the host computer.

980590-001 Rev. A P100i User’s Manual 67

Connecting to a Network

External Print Server

A stand alone device that acts as a server on the network specifically for receiving print jobs and passing them to the printer. Client computers connect to the print server over a network.

Internal Print Server

Similar to an external print server, except the print server is integrated into the printer. This removes the need for a separate power supply and separate device drivers. This is the simplest way to network a printer.

68 P100i User’s Manual 980590-001 Rev. A

Appendix D

Worldwide Support

For Technical Support or Repair Services, contact the appropriate facility listed below.

North America - Technical Support

Zebra Technologies Card Printer Solutions 1001 Flynn Road Camarillo, CA 93012-8706 USA

Phone: 1-800-511-9909 email: techsupport@zebra.com

North America - Repair Services

Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-ofwarranty repair, cont act Repai r Se rvice s for a Ret urn Mat erial s Authori zat ion ( Repack the equipment in the original packing material, and mark the the outside. Ship the equipment, freight prepaid, to the address listed below:

Zebra Technologies Card Printer Solutions 1001 Flynn Road Camarillo, CA 93012-8706 USA

RMA) number.

RMA number clearly on

Phone: 800-452-4034 or 1-805-578-1201 email: repair-ca@zebra.com

980590-001 Rev. A P100i User’s Manual 69

Worldwide Support

Europe, Middle East, and Africa - Technical Support

Zebra Technologies Card Printer Solutions The Valley Centre, Gordon Road High Wycombe Buckinghamshire HP13 6EQ United Kingdom

Phone: + 44 (0) 870 241 1527 e-mail: cardts@zebra.com

Europe, Middle East, and Africa - Repair Services

RMA) number.

RMA number clearly on

Zebra Technologies Corporation Zebra Card Printer Solutions Pittman Way, Fulwood Preston, PR2 9ZD Lancashire, U. K.

Phone: 44 (0) 1772-693-069 FAX: 44 (0) 1772-693-046 email: repairupdate@zebra.com

Latin America - Technical Support

Zebra Technologies Card Printer Solutions, Latin America 9800 NW 41st Street, Suite 220 Doral, FL 33178 USA

Phone: + 1 (305) 558 3100, extension 2821 e-mail: techsupport@zebra.com

70 P100i User’s Manual 980590-001 Rev. A

Worldwide Support

Latin America - Repair Services

(Please contact North America Repair Services.)

Asia Pacific - Technical Support and Repair Services

Zebra Technologies Asia Pacific, LLC 16 New Industrial Road #05-03 Hudson TechnoCentre Singapore 536204

Phone: + 65 6885 0833 e-mail: esoh@zebra.com

RMA) number.

RMA number clearly on

Website

www.zebracard.com

980590-001 Rev. A P100i User’s Manual 71

72 P100i User’s Manual 980590-001 Rev. A

Zebra Technologies P100iTM User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Description

P100i Part Numbers

Features, Controls, and Indicators

Rear Panel Connectors, Controls, and Indicators

LCD Panel Messages

Icons

Printer Installation

Unpacking Your Card Printer

Installing the P100i Printer

Installing the Printer Driver

Print Driver Installation

USB Driver Installation

Ethernet Driver Installation

Setting Printer Driver Options

Printer Features

P100i Printer Setup

Loading Ribbon Cartridge

Installing the Cleaning Cartridge

Inserting Cards

Printing a Test Card

Printing

P100i Printer Operation

Creating a Sample Card

Printing a Sample Card

Cleaning the System

Cleaning

When to Clean

How to Clean

Cleaning the Printhead

Troubleshooting

Troubleshooting Procedures

LCD Panel Warnings and Error Messages

Print Quality Issues

Troubleshooting the Ethernet Connection and Adapter

Ethernet Adapter Status Indicator

Network Status/Activity Indicator

Resetting to Factory Defaults

Printing a Configuration Card

Technical Specifications

Printer Specifications

Card Dimensions

Declarations of Conformity

Introduction

Magnetic Encoder

Media Loading Orientation

Magnetic Encoder Cleaning

ISO Standard Encoding

Introduction

Smart Card Encoder

Media Loading Orientation

Printing on Smart Cards

Connecting to a Network

Printer Sharing

External Print Server

Internal Print Server

Worldwide Support