Zebra Technologies P100iTM User Manual

Zebra® P100i

™

Card Printer

User’s Manual

980590-001 Rev. A

document and the information contained within is Copyrighted by Zebra Technologies Corporation and may not be duplicated in ful l or in part by any person without written approval from Zebra Technologies Corporation. While every effort has been made to keep the information contained within current and a ccurate as of the date of publication, no guarantee is given that the document is error-free or that it is accurate with regard to any specification. Zebra T echnologies Corporation reserve s the right to make changes, for the purpose of product improvement, at any time.

Trademarks

P100i is a trademark and Zebra is a regist ered trademark of Zebra Technologies Corporation. Windows is a registered trademark of Microsoft Corp. All other trademarks or registered trademarks are marks of their respective holders.

Product Disposal

Product Disposal Information • Do not dispose of this product in unsorted municipal

waste. This product is recyclable, and should be recycled ac co rding to your local standards. For more information, please see our web site at:

http://www.zebra.com/environment

Contents

1 • Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

P100i Part Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Features, Controls, and Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Rear Panel Connectors, Controls, and Indicators . . . . . . . . . . . . . . . . 4

LCD Panel Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 • Printer Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Unpacking Your Card Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installing the P100i Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installing the Printer Dr iver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Print Driver Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

USB Driver Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Ethernet Driver Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Setting Printer Driver Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

3 • P100i Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Loading Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installing the Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Inserting Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Printing a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

4 • P100i Printer Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Creating a Sample Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Printing a Sample Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

980590-001 Rev. A P100i User’s Manual 3

Contents

5 • Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Cleaning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

6 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

LCD Panel Warnings and Error Messages . . . . . . . . . . . . . . . . . . . . 45

Print Quality Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Troubleshooting the Ethernet Connection and Adapter. . . . . . . . . . . . . . 52

Ethernet Adapter Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Network Status/Activity Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Resetting to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Printing a Configuration Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

7 • Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Card Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Declarations of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Appendix A • Magnetic Encoder. . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Magnetic Encoder Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

ISO Standard Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Appendix B • Smart Card Encoder . . . . . . . . . . . . . . . . . . . . . . . . . 65

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Printing on Smart Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Appendix C • Connecting to a Network . . . . . . . . . . . . . . . . . . . . . 67

Printer Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

External Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Internal Print Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Appendix D • Worldwide Support. . . . . . . . . . . . . . . . . . . . . . . . . . 69

4 P100i User’s Manual 980590-001 Rev. A

Introduction

This manual contains installation and operation information for the Zebra P100i Card Printer manufactured by Zebra Technologies Corporation.

Description

The P100i provides full color dye sublimation or monochrome thermal tr ansfer single side printing on standard 2.125 inch by 3.375 inch (54 mm by 86 mm), PVC or PVC Composite plastic cards. Its single card feed is ideal for low volume applications and applications that use a variety of plastic cards (for example, cards pre-printed with certain informati on). It ut ilizes a Load-N-Go™ ribbon cartri dge with int egrated card cleaning roller for easy ribbon changing or replacement.

A variety of options (some of which can be factory-installed or field-installed as upgrades) are available, making the P100i configurable for varied application environments:

Its auto-switching 100 ~ 240 Volts AC, 50 ~ 60 Hz external power supply uses inte rchangeable power cords for maximum flexibility.

• Magnetic stripe encoder option

• Contact encoder and/or contactless smart card options

• USB or USB and Ethernet interface option

980590-001 Rev. A P100i User’s Manual 1

Introduction

P100i Part Numbers

The Part Number of a particular P100i Printer is shown on a label affixed to the bottom of the printer; that Part Number identifies the specific config uration for that printe r. This chart shows the configurations that are available.

PART NUMBER DESCRIPTION

Base Printer

P 1 0 0 i - _ _ _ _ _ - _ _ _

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

_ _ _ _ _ _ _ _ _ _

0 _ _ _ _

B _ _ _ _

D _ _ _ _

H _ _ _ _

--_ 0 _ _ _ _ M _ _ _--

_ _ _ _ _ _ _ _ _ _ _ _

_ _ _ _ _ _

P100i Single Card Feed, Single-Sided Color Card Printer

Smart Card Options

None Contact Encoder Contact Encoder &

MIFARE contactless

Magnetic Encoder

None Yes (select defaults below)

MIFARE contactless

_ _ _ _ _ _ _ _ _ _

_ _ _ _ _

_ _ _ _ _ _ _ _ _ _

--_ _ 0 _ _ _ _ 1 _ _--

--_ _ _ 0 _ _ _ _ U _--

--_ _ _ _ A _ _ _ _ C--

--_ _ _ _ _ _ _ _ _ _--

- _ _ _ _ _ - _ D _

--_ _ _ _ _ _ _ _ _ _--

_ _ _ _ _ _

I _ _ U _ _

_ _ 0 _ _ S

Magnetic Encoder Defaults

None Stripe Down, HiCo/LoCo

Miscellaneous

Magnetic Encoder only upgradeable board Upgradeable board for Smart Card Options, Magnetic

Encoder, and Ethernet

Interface

USB Only USB and Ethernet

Power Cords

U. S. and Europe U. K. and Australia

Windows Drivers and User Documentation included on one CD (Software & Documentation Package) which contains Multilanguage documentation - English, Spanish, French, German, Chinese, Italian, and Portuguese

Starter Kit

No Starter Kit Starter Kit (including 100 - 30 mil PVC cards and one Black

ribbon, part number 800015-901)

2 P100i User’s Manual 980590-001 Rev. A

EXAMPLE

P100i Printer, No Smart Card Options installed, Magnetic

P 1 0 0 i - 0 M 1 U C - I D 0

Encoder (Stripe Down, HiCo/LoCo), Board upgradeable for Smart Card Options, USB and Ethernet interfaces, U.S. and European Power Cords, Windows Driver and User Documentation CD, No Starter Kit

ACCESSORIES

105912-9xx P100i Cleaning Kit, includes 4 sets of print engine cleaning cards

Features, Controls, and Indicators

The picture below points out some of the printer’s external features. (See Chapter 3 for an interior view.

Introduction

Features, Controls, and Indicators

Covered Card and Cleaning Roller Storage Area

Lid Release Button

Card Entry / Exit Slot

Covered Card and Cleaning Roller Storage Area

LCD Display Panel

MultiFunction Control Button

Opening the translucent cover gives access to a storage area where you can keep cards and spare Cleaning Rollers. This can be useful for applications that require use of various cards.

Lid Release Button

Pressing the Lid Release Button allows the printer’s lid to swing open. This gives internal access for changing the Ribbon Cartridge, changing Cleaning Rollers, and cleaning the printer.

980590-001 Rev. A P100i User’s Manual 3

Introduction

Features, Controls, and Indicators

LCD Display Panel

The LCD Display Panel displays printer stat us information. Messages also a lert the user of the need for action, and indicate certain fault conditions.

Multi-Function Control Button

The Multi-Function Control Button initiates several functions; these are described in the appropriate sections of this document.

Card Entry / Exit Slot

A card is inserted part-way into the Ca rd Entry / Exit Slot. The card will be drawn into th e printer, printed, encoded, or decoded as specified by the application program, and then be ejected out through the Card Entry / Exit Slot.

Rear Panel Connectors, Controls, and Indicators

The figure below shows the rear of the P100i Printer with the standard USB interface.

Power Socket

USB Port

Power Switch

4 P100i User’s Manual 980590-001 Rev. A

Introduction

Features, Controls, and Indicators

If your P100i Printer includes the Ethernet option, the rear of the printer will look like the figure below .

Power Socket

USB Port

Network Status / Activity Indicator

Ethernet Adapter Status Indicator

For Ethernet connection, refer to Appendix C, Connecting to a Network.

Ethernet Adapter Status Indicator

1. During normal operation, the LED is solid GREEN for more than 30 seconds. This

indicates all the hardware is functioning properly, and the Ethernet Adapter has detected the presence of the network. It does not mean the Ethe rn et Adapter has an IP address or is attached to a printer queue.

2. If the LED is slowly flashing GREEN (1 time/sec), the Ethernet Adapter is trying to print.

Network Status/Activity Indicator

1. If the LED is solid GREEN, a 100Base link is established.

Ethernet Reset Button

Power Switch

Ethernet Connector

2. If the LED is flashing GREEN, a 100Base link is established, and network activity has

been detected.

3. If the LED is solid ORANGE, a 10Base link is established.

4. If the LED is flashing ORANGE, a 10Base link was establishe d, and net work activi ty has

been detected.

980590-001 Rev. A P100i User’s Manual 5

Introduction

Features, Controls, and Indicators

LCD Panel Messages

LCD Panel messages fall into three cate gories:

• Operational Operational Messages are displayed during the Printer’s normal

• W arnings W arnings alert the operator to act ion that should be taken; the printer will

• Errors Errors are displayed when a situation causes the printer to stop operating.

operation.

generally continue operation.

Depending on the cause of the error message, restarting the printer or curing the displayed Error may return the printer to operational status, or the printer may require troubleshooting and repair.

MESSAGES

Operational

INITIALIZING READY DOWNLOADING DAT A MAG ENCODING PRINTING CYAN PRINTING YELLOW PRINTING MAGENTA PRINTING BLACK PRINTING OVERLAY DOWNLOADING FIRMWARE CONTACT ENCODING CONTACTLESS ENCODING REMOVE CARD AT EXIT CLEANING REMOVE RIBBON THEN CLOSE LID FEED LONG CLEANING CARD IN EXIT REMOVE LONG CLEANING CARD SINGLE CARD READY-PRINT OR EJECT INSERT CARD REMOVE CARD

6 P100i User’s Manual 980590-001 Rev. A

Features, Controls, and Indicators

MESSAGES

Warnings (Printer will still operate)

CLEAN PRINTER CHECKING RIBBON CLEANING CYCLE CLEANING HEAD CLEANING ROLLERS ENCODING ERROR CLEAN MAG HEAD INVALID MAGNETIC DATA REMOVE RIBBON

Errors (Printer will not operate)

CHECK RIBBON

Introduction

OUT OF RIBBON MECHANICAL ERROR COVER OPEN PARAMETER ERROR COMMAND ERROR CONTACT ERROR CONTACTLESS ERROR INVALID CONTACT DATA INVALID CONTACTLESS DATA

Refer to Chapter 6 for Troubleshooting Procedures.

980590-001 Rev. A P100i User’s Manual 7

Introduction

Icons

Throughout this manual, different icons highlight important information, as follows:

Note • Indicates information that emphasizes or supplements important poin ts of the main

text.

Advises you of information that is essential to complete a task, or points out the importance of specific information in the text.

Electric Shock Caution • Warns you of a potential electric shock situation.

Electrostatic Discharge Caution • Warns you of a situation where electrostatic

discharge could cause damage to electronic components.

Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you, or could result in physical damage to the hardware.

8 P100i User’s Manual 980590-001 Rev. A

Printer Installation

Unpacking Your Card Printer

Y our P100i Printer ships in a card board carton, protected by styrofoam inserts and a protective anti-static bag. Keep all packaging material in case you need to move or re-ship the print er.

1. Before opening and unpacking the printer, inspect the carton to ensure that no damage

occurred during shipment.

2. Ensure that you have a clean and nearly dust free environment for proper operation and

storage of the printer.

3. Unlatch and remove the handle, open the carton, and remove the box containing the

printer accessories from the shipping carton.

4. Remove the styrofoam packing material from the top of the printer.

5. Lift the printer out of the carton by holding it on both sides of the bottom and lifting the

printer gently from the carton.

6. Make sure the following accessories are included with your P100i Printer:

• Software CD-ROM

• Quick Start Guide

• Cleaning Kit

• 1 set of Power Cords

• Power Transformer

• USB Printer Cable

If any items are missing, please contact your dealer. To reorder, please refer to Appendix D of this manual.

980590-001 Rev. A P100i User’s Manual 9

Printer Installation

Installing the P100i Printer

Caution • Do not power the printer with USB attached to your computer until the driver

has been installed or until prompted by the driver.

Caution • Limit electrical power supplied to the P100i Printer to 24 VDC. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device. Never operate the printer in a location where operator, computer, or printer can get wet. Personal injury could result. The printer must be connected to an earthed electrical power supply and properly protected against electrical surges and grounding faults. The power supply pack can only be replaced by the same product from the manufacturer.

1. Place the printer in a location that allows easy access to all sides. The printe r should never

be operated while resting on its side or upside down

2. Remove the yellow CAUTION label from the back of the printer.

10 P100i User’s Manual 980590-001 Rev. A

Printer Installation

Installing the P100i Printer

3. Ensure that the printer’s power switch is in the OFF (O) position.

4. Insert the power supply plug into the power socket, attach the power cord (120VAC or

230VAC) to the power supply, then plug the power cord in to a grounded electrical socket of the proper voltage and type.

115 VAC

230 VAC

Caution • Intermittent or unpredictable operation may occur from unsecured connectors. If damaged, the power cable must be replaced by an exact equivalent. The socket should always be easily accessible to power off the printer.

980590-001 Rev. A P100i User’s Manual 1 1

Printer Installation

Installing the P100i Printer

5. If your printer has only the USB interface, attach the included USB cable to your

computer and the printer.

12 P100i User’s Manual 980590-001 Rev. A

Printer Installation

Installing the P100i Printer

6. If your printer has the optional Ethernet interface (as well as the USB interface), connect

either the USB cable to printer and computer or the Ethernet cable to the printer and the Ethernet network.

Ethernet

USB

Important • Do not connect both the USB and the Ethernet interfaces at the same time!

980590-001 Rev. A P100i User’s Manual 13

Printer Installation

Installing the Printer Driver

Important • Do not power the prin ter with USB a ttached to your computer at this time. The

driver will prompt you when it is time to plug in and power up your printer.

To install the P100i Printer on Windows 2000, Windows XP, Windows Server 2003, or Windows Vista operating systems, insert the User Documentation and Drivers CD, included with your printer, into your computer; and the InstallWizard will walk you through the required installation steps.

The Install Wizard will:

• Automatically install the User Interface when the driver CD is inserted.

• Start the installation process when the Install Printer Driver menu item is selected from

the Main Menu.

• Allow you to install Ethernet drivers, if you plan on networking your card printer.

• Check to see which operating system you are using.

• Detect previous versions of the driver and clean up any unnecessary Windows registry entries. You must select “Remove” from the install options to remove any previous driver versions.

• Install the new driver files.

• Reboot your computer.

If your User Documentation and Drivers CD does not load automatically:

1. Click on Start, then click on Run.

2. Type d:\index.htm, where d: is your CD drive letter.

3. Click OK.

14 P100i User’s Manual 980590-001 Rev. A

Print Driver Installation

Install the P100i Printer driver as follows:

1. Insert the P100i User Documentation and Drivers CD into the CD drive of the host

computer. The Select Language window will open.

Printer Installation

Installing the Printer Driver

2. From the Select Language window, choose the appropriate lan guage for yo ur system. The

Main Menu will open in the selected language (English shown here, others comparable).

3. In the left column, select Install Printer Driver >> P100i.

980590-001 Rev. A P100i User’s Manual 15

Printer Installation

Installing the Printer Driver

4. The InstallShield Wizard will launch, and a progress window will be displayed.

5. Once the InstallShield Wizard has been installed, the Welcome to InstallShield Wizard

window will open. Click the N

ext button.

6. On the Select Features window, you have the option to install USB printer drivers or

ethernet (internal) printer drivers.

16 P100i User’s Manual 980590-001 Rev. A

The next two sections detail USB Driver Installation and Ethernet Driver Installation respectively.

USB Driver Installation

1. Select USB, and click the Next button.

2. Observe the License Agreement window. If you agree to the License Agreement, click

the Yes button.

Printer Installation

Installing the Printer Driver

3. Most users should select the Complete setup type; then click the Next button.

980590-001 Rev. A P100i User’s Manual 17

Printer Installation

Installing the Printer Driver

4. Select the appropriate Program Folder, then click the Next button.

5. The Install Wizard will show the progress of the installation.

6. Read the appropriate information.

7. If you wish, you can open the ReadMe file, which has information about the driver version

you have installed.

18 P100i User’s Manual 980590-001 Rev. A

8. Driver installation is now complete. Click the Finish button.

9. After installing the Driver, restart your computer. When you apply power to the printer,

the Windows New Hardw are Fo un d wizard will find the printer.

Ethernet Driver Installation

Printer Installation

Installing the Printer Driver

1. Select Ethernet, and click the Next button.

2. Observe the License Agreement window. If you agree to the License Agreement, click

the Yes button.

980590-001 Rev. A P100i User’s Manual 19

+ 53 hidden pages