Zebra® P100i
™
Card Printer
User’s Manual
Review Copy
Aug 10, 2007
980590-001 Rev. A Draft 1
2 P100i User’s Manual 980590-001 Rev. A Draft 1
This manual contains installation and operation information for the Zebra P100i card printers
manufactured by Zebra Technologies Corporation.
Copyright Notice
© 2004 ZIH Corp.
Foreword
This document contains information proprietary to Zebra Technologies Corporation. This
document and the information contained within is Copyrighted by Zebra Technologies
Corporation and may not be duplicated in ful l or in part by any person without written
approval from Zebra Technologies Corporatio n. While every effort has been made to keep the
information contained within current and a ccurate as of the date of publication, no guarantee is
given that the document is error-free or that it is accurate with regard to any specification.
Zebra T echnologies Corporation reserve s the right to make changes, for the purpose of product
improvement, at any time.
Trademarks
P100i is a trademark and Zebra is a re gistered trademark of Zebra Technologies Corporation.
Windows is a registered trademark of Microsoft Corp. All other trademarks or registered
trademarks are marks of their respective holders.
980590-001 Rev. A Draft 1 P100i User’s Manual iii
Foreword
Product Disposal
Product Disposal
Product Disposal Information • Do not dispose of this product in unsorted municipal
waste. This product is recyclable, and should be recycled ac co rding to your local
standards. For more information, please see our web site at:
http://www.zebra.com/environment
Return Materials Authorization
Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-ofwarranty repair, contact Repair Administration for a Return Materials Authorization (RMA)
number. Repack the equipment in the original packing material and mark the RMA number
clearly on the outside. Ship the equipment, freight prepaid, to the address listed below:
For USA, Latin America, and Asia / Pacific:
Zebra Technologies Corporation
Zebra Card Printer Solutions
1001 Flynn Road
Camarillo, CA. 93012-8706.USA
Phone: +1 (805) 578-5001
FAX: +1 (805) 579-1808
Declarations of Conformity
FCC Regulations
Model P100i has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and operated in accordance with the P100i User’s Manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
For Europe and Middle East:
Zebra Technologies Corporation
Zebra Card Printer Solutions
Pittman Way, Fulwood
Preston, PR2 9ZD
Lancashire, U.K.
Phone: +44 - 1 - 772 - 797555
FAX: +44 - 1 - 772 - 693000
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not
expressly approved by Zebra may cause harmful interference and void the FCC authorization
to operate this equipment.
iv P100i User’s Manual 980590-001 Rev. A Draft 1
Industry Canada Notice
This device complies with Industry Canada ICES-003 class A requirements.
Cet équipement est conforme à l’ICES-003 classe A de la Norm Industrielle Canadienne.
Foreword
Declarations of Conformity
EN 55022
(1998)
EN 301489-3
V1.4.1
EN55024
(2001)
EN 60950-1
(2001)
EN300330-2
V1.1.1
RF Emissions control
RF Emissions and Immunity for
radio equipment
Immunity to Electro-Magnetic
Disturbances
Product safety
Radio Frequency Interferences
89/336/EEC
modified by
92/31/EEC and
93/68/EEC
73/23/EEC
modified by 93/
68/EEC
1999/5/CE
EMC Directive
EMC Directive
EMC Directive
Low voltage
Directive
R&TTE
Directive
For a formal certificate, please contact the Compliance Office at Zebra’s Camarillo facility.
EUROPE:
Norway Only: This product is also designed for IT power system with phase to phase
voltage 230V. Earth grounding is via the polarized, 3-wire power cord.
FI: “Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan”
SE: “Apparaten skall anslutas till jordat uttag”
NO: “Apparatet må tilkoples jordet stikkontakt”
980590-001 Rev. A Draft 1 P100i User’s Manual v
Foreword
Icons
Icons
Throughout this manual, different icons highlight important information, as follows:
Note • Indicates information that emphasizes or supplements important poin ts of the main
text.
Advises you of information that is essential to complete a task, or poi nts out the importanc e
of specific information in the text.
Electric Shock Caution • Warns you of a potential electric shock situation.
Electrostatic Discharge Caution • Warns you of a situation where electrostatic
discharge could cause damage to electronic components.
Caution • Advises you that failure to take or avoid a specific action could result in
physical harm to you, or could result in physical damage to the hardware.
vi P100i User’s Manual 980590-001 Rev. A Draft 1
Foreword
P100i Printer Model
P100i Printer Model
The Zebra Product Number tells a story:
Here is a quick review of the Zebra Card Prin ter Seri es numbering and letterin g system to help
you.
Model numbers include identifiers that specify options using the following lettering
conventions:
Part Number Description
Base Printer
P 1 0 0 i - _ _ _ _ _ - _ _ _
_ _ _ _ _ - 0 _ _ _ _ - _ _ _
_ _ _ _ _ - B _ _ _ _ - _ _ _
_ _ _ _ _ - D _ _ _ _ - _ _ _
_ _ _ _ _ - H _ _ _ _ - _ _ _
_ _ _ _ _ - _ 0 _ _ _ - _ _ _
_ _ _ _ _ - _ M _ _ _ - _ _ _
_ _ _ _ _ - _ _ 0 _ _ - _ _ _
_ _ _ _ _ - _ _ 1 _ _ - _ _ _
_ _ _ _ _ - _ _ _ 0 _ - _ _ _
_ _ _ _ _ - _ _ _ _ A - _ _ _
_ _ _ _ _ - _ _ _ _ C - _ _ _
_ _ _ _ _ - _ _ _ _ _ - I _ _
_ _ _ _ _ - _ _ _ _ _ - U _ _
_ _ _ _ _ - _ _ _ _ _ - _ D 0
Example
P100i-0M10A-ID0 P100i Printer, Magnetic Stripe Encoder (Stripe Down, HiCo
P100i Single Card Feed, Single Sided Color Card Printer
Smart Card Options
None
Contact Encoder
Contact Encoder & MIFARE contactless
MIFARE contactless
Magnetic Encoder
None
Yes (select defaults below)
Magnetic Encoder Defaults
None
Stripe Down, HiCo/LoCo
Memory Expansion
None
Interface
USB Only
USB and Ethernet
Power Cords
U. S. and Europe
U. K. and Australia
Windows Drivers and User Documentation included on one CD
(Software & Documentation Package) which contains Multilanguage documentation - English, Spanish, French, German,
Chinese, Italian, and Portuguese
), Standard Memory, USB Interface, US and Europe Power
Cords, Windows Driver and User Documentation CD
980590-001 Rev. A Draft 1 P100i User’s Manual vii
viii P100i User’s Manual 980590-001 Rev. A Draft 1
Contents
• Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Copyright Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Product Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Return Materials Authorization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Declarations of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
P100i Printer Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
1 • Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Unpacking Your Card Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Multi-Function LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Rear Panel Connectors, Controls, and Indicators . . . . . . . . . . . . . . . . 4
2 • Printer Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the P100i Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Print Driver Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Change Printer Driver Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3 • P100i Printer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Loading Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Installing the Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Inserting Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Printing a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
980590-001 Rev. A Draft 1 P100i User’s Manual 1
Contents
4 • P100i Printer Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Creating a Sample Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Printing a Sample Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5 • Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Cleaning System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
6 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Print Quality Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Troubleshooting the Ethernet Connection and Adapter. . . . . . . . . . . . . . 45
Resetting to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Ethernet Adapter Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Network Status/Activity Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
7 • Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Card Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
ISO standard dimensions for plain card. . . . . . . . . . . . . . . . . . . . . . . 51
ISO standard dimensions for magnetic stripe card . . . . . . . . . . . . . . 51
Appendix A • Magnetic Card Encoder . . . . . . . . . . . . . . . . . . . . . . 53
Magnetic Card Stripe Encoder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Magnetic Encoder Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
ISO Standard Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Appendix B • Connecting to a Network . . . . . . . . . . . . . . . . . . . . . 57
Printer Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
External Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Internal Print Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Appendix C • Smart Card Contact Station . . . . . . . . . . . . . . . . . . . 59
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Appendix D • Worldwide Sales & Support. . . . . . . . . . . . . . . . . . . 61
Sales and Support Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
2 P100i User’s Manual 980590-001 Rev. A Draft 1
Getting Started
Unpacking Your Card Printer
Your P100i printer ships in a cardboard carton, protected by styrofoam inserts and a
protective anti-static bag. Keep all pac kaging materia l in case y ou need to mo ve or re-ship
the printer.
1
1. Before opening and unpacking the printe r , inspect the carto n to ensure that no damage
occurred during shipment.
2. Ensure that you have a clean and nearly dust free environment for proper operation
and storage of the printer.
3. Unlatch and remove the handle, open the carton, and remove the box containing the
printer accessories from the shipping carton.
4. Remove the styrofoam packing material from the top of the printer.
5. Lift the printer out of the carton by holding it on both sides of the bottom and lifting
the printer gently from the carton.
6. Make sure the following accessories are included with your P100i printer:
a. Software CD-ROM
b. Qui ck Start Guide
c. Cleaning Kit
d. 120 VAC and 230 VAC Power Cords
e. Power Transformer
f. USB Printer Cable
If any items are missing, please contact your dealer . To reorder, please refer to Appendix C
of this manual.
980590-001 Rev. A Draft 1 P100i User’s Manual 1
Getting Started
Controls and Indicators
Controls and Indicators
Multi-Function LCD Panel
Your P100i printer is equi pped with a Multi Function LCD Readout Panel to provide printer
status information. The readout is controlled by the multi-function control button directly
below the viewing window.
Multi-Function
LCD Panel
Multi-Function
Control Button
The LCD Panel can display the following messages:
Message Mode
Operational
Initializing
SELF TEST
READY
DOWNLOADING DATA
MAG ENCODING
PRINTING MONO
PRINTING CYAN
PRINTING YELLOW
PRINTING MAGENTA
PRINTING BLACK
PRINTING OVERLAY
Fixed
Fixed
Fixed
Fixed
Fixed
Fixed
Fixed
Fixed
Fixed
Fixed
Fixed
DOWNLOADING FIRMWARE
2 P100i User’s Manual 980590-001 Rev. A Draft 1
Fixed
Getting Started
Controls and Indicators
Message Mode
CLEANING
FEED LONG CLEANING CARD IN EXIT
REMOVE LONG CLEANING CARD
SINGLE CARD READY-PRINT OR EJECT
INSERT CARD
PUSH BUTTON TO CONTINUE
Warnings (Printe r will still operate)
REMOVE CARD AT EXIT
CLEAN PRINTER
CHECKING RIBBON
ENCODING ERROR
INVALID MAGNETIC DATA
CHECK RIBBON
CLOSE LID
FLASH ERROR
READING ERROR
Fixed
Scrolling
Scrolling
Scrolling
Fixed
Scrolling
Scrolling
Fixed
Fixed
Fixed
Scrolling
Fixed
Fixed
Fixed
Fixed
Errors (Printer will not operate)
OUT OF RIBBON
MECHANICAL ERROR
COVER OPEN
PARAMETERS ERROR
COMMAND ERROR
OUT OF RIBBON
Fixed
Fixed
Fixed
Fixed
Fixed
Fixed
980590-001 Rev. A Draft 1 P100i User’s Manual 3
Getting Started
Controls and Indicators
Rear Panel Connectors, Controls, and Indicators
The figure below shows the rear of the P100i Printer.
USB
Port
Power
Socket
Power Switch
The power switch is located at the rear of the printer unit, bottom right.
Power Socket
The power socket is located at the rear of the printer, to the left of the power switch.
USB Port
The USB port is located at the rear of the printer unit, bottom left.
Power
Switch
4 P100i User’s Manual 980590-001 Rev. A Draft 1