Zebra Technologies MtP400 User Manual

MtP400 Series

Operator’s Manual

Printek, Inc.

1517 Townline Road

Benton Harbor, MI 49022

269-925-3200

www.printek.com

Printek Part Number 5885 Rev. B

FCC Part 15 Class B

This device complies with Part 15 of the RCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try too correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Bluetooth Equipped Models: This equipment contains an OEM Serial Port Adapter from connectBlue with FCC ID: PVH070101. This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Wi-Fi Equipped Models: This equipment contains an OEM Wireless LAN Node Module from DPAC Technologies with FCC ID: RTTABDB-SEDP. This device has shown compliance with the conducted emissions limits in 15.107, 15.207, or 18.307 adopted under FCC 02-157 (ET Docket 98-80).

Battery Disposal

Only dispose of used batteries according to your local regulations. If you do not know your local regulations, the Rechargeable Battery Recycling Corporation (RBRC) is a non-profit organization created to promote recycling of rechargeable batteries. For more information visit

www.rbrc.org.

Acknowledgments:

Printek is a registered trademark of Printek, Inc.

Bluetooth is registered trademark of Bluetooth SIG, Inc. O’Neil is a trademark of O’Neil Product Development, Inc. Zebra and ZPL-II are registered trademarks of Zebra Technologies Palm OS is a trademark of PalmSource, Inc. PrintBoy is a registered trademark of Bachmann Software PrinterCE is a registered trademark of Fieldsoftware Products Wi-Fi is a registered trademark of the Wi-Fi Alliance Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners.

Specifications are subject to change without notice.

Read all setup and operating instructions before proceeding with operation.

Do not operate in an enclosure unless properly ventilated. Make sure no ventilation openings are blocked or obstructed, which may result in the printer overheating.

Do not operate near a heat source.

Lesen Sie vor der Inbetriebnahme die Aufbau- und Bedienungsanleitung.

Betreiben Sie den Drucker nicht in einem kleinen, geschlossenen Raum, es sei denn dieser wird ordnungsgemäß belüftet. Achten Sie darauf, dass die Lüftungen nicht blockiert oder versperrt sind, denn dies kann zum Überhitzen des Druckers führen.

Nehmen Sie den Drucker nicht in der Nähe einer Wärmequelle in Betrieb.

No user-serviceable parts inside. Refer service or repairs to a qualified service professional.

Use of genuine Printek replacement parts is required to warrant proper, safe operation.

Any alteration or modification of this device voids the user warranty and may make the product unsafe to operate.

The print head and motors get hot during use. Wait until they cool before touching them.

Make certain the printer is disconnected from AC power before removing any covers or performing any required cleaning or maintenance.

Connecting this printer to an ungrounded receptacle can result in electrical shock.

Never place the printer near inflammable or explosive substances. Do not operate near liquid or spill liquid into the printer at any time.

Enthält keine Teile, die vom Bediener instandgesetzt werden können. Bitte wenden Sie sich bei Instandsetzung oder Reparatur an qualifiziertes Kundendienstpersonal.

Die Verwendung von echten Printek Ersatzteilen ist notwendig, um ordnungsgemäßen, sicheren Betrieb zu gewährleisten.

Änderungen oder Modifikationen dieses Geräts machen die Garantie ungültig und können den sicheren Betrieb des Produkts gefährden.

Während des Druckens werden Druckerkopf und Motoren heiß. Warten Sie, bis sich die Teile abgekühlt haben, bevor Sie sie berühren.

Vergewissern Sie sich, dass der Drucker nicht mehr an die Stromquelle angeschlossen ist, bevor Sie Abdeckungen abnehmen oder das Gerät reinigen bzw. warten.

Schließen Sie diesen Drucker nicht an eine ungeerdete Steckdose an; dies kann zum Elektroschock führen.

Setzen Sie den Drucker niemals in die Nähe von feuer- oder explosionsgefährlichen Stoffen. Betreiben Sie den Drucker nicht in der Nähe von Flüssigkeiten und lassen Sie keine Flüssigkeiten in den Drucker gelangen.

iii

TABLE OF CONTENTS

Introduction ..........................................................................................................................................................1

Getting Started .....................................................................................................................................................3

Battery Installation and Charging .....................................................................................................................3

Installing Media................................................................................................................................................4

Roll Media ..................................................................................................................................................4

Cassette Media............................................................................................................................................5

Turning the Printer On and Off......................................................................................................................... 6

Performing A Printer Self Test......................................................................................................................... 6

Host Interface Set Up........................................................................................................................................7

Belt Loop System .............................................................................................................................................8

Daily Operation ....................................................................................................................................................9

Introduction ......................................................................................................................................................9

Control Panel....................................................................................................................................................9

Removing Printed Output...............................................................................................................................10

MtP400 and MtP400 LP Models...............................................................................................................10

MtP400 SL Models...................................................................................................................................11

Battery Charging.............................................................................................................................................11

Using the Magnetic Card Reader....................................................................................................................12

Additional Messages.......................................................................................................................................13

Paper Fault ................................................................................................................................................13

Paper Door Open.......................................................................................................................................13

Printer Configuration ........................................................................................................................................15

Introduction To Setup .....................................................................................................................................15

Setup Basics....................................................................................................................................................15

Entering Setup...........................................................................................................................................16

Selecting Menus........................................................................................................................................16

Exiting Setup.............................................................................................................................................16

Setup Menu Summary............................................................................................................................... 16

Format Menu ..................................................................................................................................................17

Interface Menu................................................................................................................................................21

Serial Interface..........................................................................................................................................22

IrDA Interface...........................................................................................................................................24

Bluetooth Interface....................................................................................................................................24

Wi-Fi Interface.......................................................................................................................................... 26

Options Menu .................................................................................................................................................29

Interfacing To A Host Computer...................................................................................................................... 31

RS-232C Serial Interface................................................................................................................................31

IrDA Interface.................................................................................................................................................32

Bluetooth® Interface .......................................................................................................................................32

Wi-Fi® Interface..............................................................................................................................................33

Power Considerations ........................................................................................................................................35

Standby Operation ..........................................................................................................................................35

Auto Power Down ..........................................................................................................................................35

Operation Without A Battery..........................................................................................................................35

Table of Contents

Maintenance and Troubleshooting....................................................................................................................37

Cleaning..........................................................................................................................................................37

Battery Care ....................................................................................................................................................38

Charging the Battery .................................................................................................................................38

Additional Battery and Safety Information ...............................................................................................38

Testing the Power Supply and Battery......................................................................................................39

Troubleshooting ..............................................................................................................................................40

Error Messages..........................................................................................................................................40

Other Problems .........................................................................................................................................41

Obtaining Service ...........................................................................................................................................42

Advanced Setup Features...................................................................................................................................43

Print & Font Samples.........................................................................................................................................45

Specifications.......................................................................................................................................................49

Printer Specifications......................................................................................................................................49

Media Specifications.......................................................................................................................................51

Supplies and Accessories................................................................................................................................53

Glossary of Terms...............................................................................................................................................55

Introduction

Thank you for purchasing a Printek MtP400 Series Mobile Thermal Printer. The MtP400 series offer a variety of configurations to suit any printing environment.

The MtP400 series consists of three basic models for receipt and label printing. The standard MtP400 prints on receipt paper supplied in roll form up to 4.2 inches wide. The MtP400 SL model prints on receipt paper up to 4” wide and 6” long supplied in easy to load cassettes containing 100 sheets each. The MtP400 LP model is able to print on either receipt paper or labels supplied in roll form up to 4.2” wide.

All models include “black mark” sensing capabilities on the printed side of the media, and the MtP400 LP also supports rear black mark sensing and label gap sensing. All models are equipped with a Serial RS-232C port and will support one additional, optional interface. The interfaces available are IrDA, Bluetooth, and Wi-Fi.

Each printer is shipped with a battery, a belt loop system, a two page Quick Start Guide, and either one roll or one cassette of receipt paper.

This manual has been written for the end user and contains information needed for the set up and everyday use of the printer. It also contains information regarding preventative maintenance and how to obtain service if needed.

The information in this manual is arranged in the following sections:

Getting Started contains the minimum steps required to get the printer set up and able to communicate with your host system.

Daily Operation describes the activities that are likely to be encountered under normal operation by most users.

Printer Configuration contains detailed information on all the features available in the Setup menus.

Interfacing To A Host Computer provides basic information related to connecting the printer to a computer via

the standard RS-232C Serial port or one of the optional IrDA, Bluetooth, or Wi-Fi interfaces.

Power Considerations provides information regarding operation on the internal battery or from an external supply.

Maintenance and Troubleshooting contains information on how to care for your printer to keep it working at peak performance. This section also includes a list of printer error messages and suggestions on how to solve problems.

Advanced Setup Features contains additional information for systems administrators.

Print & Font Samples offers examples of printed output and character mapping for the standard fonts.

Specifications provides detailed information regarding performance, media specifications, and options available

for your MtP400 series printer.

Glossary of Terms is a reference for terminology used within this manual and in the computer and printer industry.

Getting Started

Battery Installation and Charging

Note: You must charge the battery for at least 2½ hours prior to the first use.

The battery for your MtP400 printer is shipped in an “uncharged” state. The battery must be charged using the following instructions prior to using the printer for the first time. Maximum battery capacity is not reached until after completing a minimum of three complete charge and discharge cycles.

Please refer to the battery “snaps” into place.

Connect an optional power supply to the appropriate input source, and then connect the output of the power supply to the printer’s Power Connector. The fully charged. This may take up to 2½ hours.

Figure 1 and insert the battery by sliding it into the battery compartment until the release lever on

Power Connector

Release Leve

Figure 1 - Battery Installation and Power Connector

Battery Indicator will turn on and remain on until the battery is

Caution: Use only Printek power supplies designed specifically for your MtP400 printer. Using a different

power supply may cause damage to the printer and will not be covered by the printer’s warranty. Printek power supplies are available for use with 100-240VAC/50-60Hz and for12/24VDC vehicle applications.

Getting Started

Installing Media

Each printer comes supplied with either a roll of receipt paper or a cassette of receipt paper depending on the model you purchased.

Note: For maximum performance and optimum print quality, use only genuine Printek media in your

MtP400 series printer.

To install media, you must release the paper door by moving the Paper Door Release in the direction shown in Figure 2 and then lift the paper door to expose the paper compartment.

Please refer to the appropriate section for roll or cassette media depending on your model printer.

Paper Supply Indicato

Paper Door Release

Figure 2 - Opening Paper Door

Roll Media

Roll media is used in the MtP400 and the MtP400 LP printers. To install media in the MtP400 SL model, please go to the next section.

The MtP400 and MtP400 LP models feature a paper supply indicator as shown in changes from all green to all red as the paper supply is used.

To load media, refer to shown and then locate the media between the two supports and release the movable support.

Note: Make sure that the roll spins freely on the media supports.

Figure 3 and locate the movable media support. Move the support in the direction

Figure 2. The indicator

Getting Started

Movable Support

Figure 3 - Media Support

Refer to door.

You may now press the preparation for printing.

Figure 4 and unroll enough paper to allow it to lay through the print head as shown, and close the paper

Figure 4 - Paper Laying Through Print Head

Paper Feed Button to advance the paper a few inches and then tear it off in

Cassette Media

The MtP400 SL models use cassettes containing 100 sheets of receipt paper. To open the paper cassette, please follow the directions printed on the cassette.

Getting Started

Insert the cassette into the printer as shown in Printek logo down and the flap side up, and close the paper door.

Figure 5. Make sure that the smooth side of the cassette with the

Figure 5 - Cassette In Printer

Turning the Printer On and Off

To turn the printer on, simply press the Power Button. If you continue to hold the Power Button, the printer will display the printer’s model number. After the button is released, the printer will continue its power up initialization and then display the name of the current Format (default is “ bottom line will display a battery symbol at the right hand end of the line that indicates the current condition of the battery.

To turn the printer off, press and hold the power down after the button is released.

Power Button. The printer will display “Printer Off” and then

Format 1”) on the top line. The

Performing A Printer Self Test

To perform a self test, press and hold the Paper Feed button while turning on the printer with the Power Button until the printer displays “Printing Current Menu Values”. The printer will print a test page with the following information:

• The printer’s firmware revision level and release date.

• The current Setup Menu values for the following menus:

 The currently selected Format(s)  The Options Menu settings.

• The type of optional interface, if installed, and which interface is currently selected.

• The presence of the optional Magnetic Card Reader, if installed.

• The current battery voltage.

• A sample bar code.

• A print head test pattern.

Getting Started

Host Interface Set Up

Prior to using your printer with a computer application, check the interface settings to be sure they match those required by your host system.

Each printer is equipped with a Serial RS-232C interface which is selected by default. Additionally, the printer may also be equipped with either an IrDA interface, Bluetooth interface, or Wi-Fi interface. The model description on the serial number label will indicate if one of the optional interfaces is installed. The factory defaults for the basic settings for each interface are listed below.

Interface Factory Default Interface Settings

Serial RS-232C Printek Emulation, 38,400 Baud, 8 Data Bits, 1 Stop Bit, No Parity, No Handshake

IrDA Printek Emulation. No other set up required.

Bluetooth Printek Emulation, Pairing Mode = Paired, Security Disabled,

Bluetooth Name = “MtP400-xxxx” where “xxxx” is the last four digits of the Bluetooth interface’s hardware Address.

Wi-Fi Connect to any SSID, Infrastructure, WEP = None, DHCP enabled,

TCP tunnel port 8023.

If the above settings do not sufficiently match your host system, the following instructions describe how to access the Interface Set Up Menu.

1. Make sure the printer is powered off. If the printer is on, press and hold the “Printer Off” is displayed to turn the printer off.

2. Press and hold the

3. Continue to hold the Enter Button and turn the printer on. Continue holding the Enter Button until

Menus Active” is displayed.

“

4. Press the between the Serial interface and the optional interface (if installed) by pressing the Button. Note that the interface that is displayed is the interface that will be used when you exit set up mode.

5. Press the step 4. Only the features that pertain to the interface displayed/selected in step 4 will be available.

6. You may continue to step through additional set up features by pressing the

7. When you have finished setting the parameters to match you host system, press the until “

8. Press the Enter Button to save the changes and exit the Setup Mode.

9. Your printer is now configured and ready to communicate with your host system.

Advance Button until “Interface Menu” is displayed. If necessary, you may toggle

Enter Button to advance to the first set up feature for the interface that was displayed in

Exit Menus” is displayed.

Enter Button.

Power Button until

Increment

Enter Button.

Advance Button

Getting Started

Belt Loop System

The belt loop system consists of two parts – a knob located on the bottom of the printer and a belt loop strap with a click on connector

To use the belt loop system, slide your belt through the strap of the belt loop and then insert the knob located on the bottom of the printer into the slot of the belt loop connector. Pull down on the printer until you hear a click. The printer is now secure and can safely hang down beside your hip.

To release the printer, press in on the two latches on the sides of the connector and pull the printer and knob up and clear of the slot.

Note: Do not force or pull the printer from the connector without pressing in on the two latches.

Daily Operation

Introduction

For normal daily use, most users will only need to turn the printer on and off, load paper, and recharge the battery at the end of the day. The following sections describe these simple activities and provide additional information regarding the use of the MtP400.

Control Panel

The MtP400 series printers are designed for simple operation with an easy to use control panel. As shown in Figure 6, the control panel consists of an LCD Display, five indicators, and four pushbuttons.

LCD Display

Power Indicator

Power Button

Wireless Indicator

MCR Indicator

Increment Button

Figure 6 - Control Panel

In normal daily use, most users will only use the Button, and observe any messages that may appear on the LCD Display. The purpose and functionality of all of the buttons and indicators are listed below.

Power Button – Used to turn the printer on or off.

IrDA Window

Power Button/Indicator and perhaps the Paper Feed

Error Indicator

Battery Indicator

Enter Button

Paper Feed Button

/Advance Button

Paper Feed

/Advance Button

Increment Button – Used in printer configuration menus to change the value of

– In Roll Feed models, advances paper 1.25” (32mm).

In SL models, loads or ejects a sheet of paper. Also used to clear Paper Fault conditions.

the currently selected feature.

Daily Operation

Wireless Indicator – Indicates that an optional Bluetooth or Wi-Fi interface is

Enter Button – Used in printer configuration menus to advance to the next

setup feature. May also be used to print the settings and connection information for the currently selected interface.

Power Indicator – ON indicates that the power is on and that the printer is in

normal power mode. SLOW FLASH indicates that the printer is in Setup mode and not accepting data. SHORT FLASH indicates that the printer has entered the power saving standby mode and will wake upon receipt of data or when the pressed.

installed, enabled and is currently connected or receiving data.

MCR Indicator – Indicates that the optional Magnetic Card Reader has been

enabled and is ready for the user to swipe a card.

Error Indicator – Indicates that an error has occurred as described on the

LCD Display.

Battery Indicator – ON indicates that the battery is currently being charged.

FLASHING indicates that the battery capacity is low and the battery needs to be recharged.

Power Button or Paper Feed Button is

Removing Printed Output

Removing printouts from the printer can be as simple as taking hold of the paper and pulling it from the printer. This process varies slightly depending on whether your printer uses paper supplied on rolls for the MtP400 or MtP400 LP models, or in cassettes for the MtP400 SL models.

MtP400 and MtP400 LP Models

These models make use of a serrated tear bar where the paper exits the printer. In most cases, the host application program will issue a Form Feed that will eject the paper so that all the printed information is fed out of the printer and the receipt or label is ready to be torn off. If all the printing is not yet out of the printer and the host has finished sending data to the printer, the paper may be positioned for tearing by simply pressing the

Paper Feed Button.

To tear the paper, pull the paper against the tear bar at a slight angle as shown in pull the paper in the direction shown to tear it off.

Figure 7, and then continue to

MtP400 SL Models

Daily Operation

Figure 7 - Tearing Off Printed Output

The MtP400 SL models use cassettes of cut sheet receipt paper. In most cases, the host application program will issue a Form Feed that will eject the sheet currently being printed so that it is ready for the user to simply pull out of the printer. If the sheet has not been ejected and the host has finished sending data to the printer, the paper may be ejected by pressing the

Paper Feed Button.

Battery Charging

The MtP400 contains battery monitoring and charging circuitry so that the battery may be charged while still in the printer. Charging the battery in the printer requires an optional power supply. Printek offers power supplies for use with 100-240VAC/50-60Hz and 12/24VDC for vehicle applications.

Optional external battery chargers are also available so that you can have fully charged batteries “standing by” when needed.

The printer’s battery status is displayed in the lower right corner of the front panel LCD Display. The status is displayed as a battery shape which indicates the relative capacity that remains as indicated below.

Fully Charged

To charge the battery inside the MtP400, connect the power supply to the appropriate source, and connect the output of the supply to the printer’s power connector shown in

Caution: Use only Printek power supplies to power your printer and charge batteries. Other power supplies

may damage the electronics and printing mechanism. Damage caused by use of a non-Printek power supply will not be covered by the printer’s warranty.

Discharged

Figure 8.

Daily Operation

Power Connector

Batter

Indicato

Figure 8 - MtP400 Power Connector & Battery Indicator

When the power supply is connected, the printer’s charging circuitry will determine if the battery currently requires charging and if so, will turn on the

Battery Indicator until the battery has reached sufficient charge.

Depending on the condition of the battery, charging may take up to 2½ hours to complete.

Leaving the power supply connected to the printer will cause the printer to continuously monitor the condition of the battery and keep the battery charged.

For more information regarding battery charging, battery life, and battery disposal, refer to “

38.

page

Battery Care” on

Using the Magnetic Card Reader

The optional Magnetic Card Reader (MCR) is used by some applications to read information from credit cards, drivers licenses, etc.

When the host system sends a request to the MtP400 to enable the Magnetic Card Reader, “Swipe Card Now” will be displayed and the MCR slot, or “swiped”. Refer to

MCR Indicator will flash to indicate that the card may now be passed through the

Figure 9 for the card orientation and note the position of the magnetic strip.

MCR Indicato

Figure 9 - Using The Magnetic Card Reader

Daily Operation

If the card is read successfully, a short beep will sound, “Card Read Ok” will be displayed and the Indicator will stop flashing and remain on briefly to indicate success as the data is sent to the host system.

If the card is not read successfully, a longer error tone will sound, “Card Not Read” will be displayed and the Error Indicator will also begin to flash. If the read operation is not cancelled by the host application within a few seconds, the mode. At this time the card may be swiped again to attempt a successful read.

The length of time allowed before the timeout is specified by the host application program. Once a timeout occurs, the

Error Indicator will stop flashing and the printer will return to the “Swipe Card Now”

Error Indicator will turn on momentarily and “MCR Timeout” will be displayed.

MCR

Additional Messages

Paper Fault

This message is displayed and the Error Indicator flashes whenever the printer runs out of print media. This may also occur if there has been a paper jam that prevents paper from feeding into the print head. To clear the error, clear the jam and/or install new media and momentarily press the For information on how to replace the media supply or to check for a possible jam, please refer to “

” on page 4 in the Getting Started section of this manual.

Media

Paper Feed Button to resume printing.

Installing

After the error has been cleared, printing may resume differently depending on the model printer you are using. In the MtP400 and MtP400 LP models, printing will begin again where it left off.

In the MtP400 SL model, printing will restart at the beginning of the current page. If the Paper Fault occurred at the beginning of a page, the printer will load a page from the new cassette and continue. If, for some reason, the Paper Fault error occurred mid page, the printer will reprint the entire page after a new cassette has been loaded.

It is also possible that a false paper fault may be detected when using “black mark” sensing on preprinted forms. This condition should not occur unless the size of the black mark on the form is larger than the size allowed for in the host application program. Please refer to the MtP400 Series Programmer’s Manual for more information.

Paper Door Open

This message is displayed and the Error Indicator flashes when the printer is attempting to print and the Paper Door is not fully closed. To correct this error, make sure that the media is loaded properly, close the Paper Door, and momentarily press the

Paper Feed Button.

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