Zebra Technologies 980293-001 User Manual

LP2824

Thermal Printer

User’s Manual

User’s Manual No. 980293-001 Rev. A

©1999 Zebra Technologies Corporation

FOREWORD

This manual provides installation and operation information for the LP2824 series printers, manu
factured by Zebra Technologies Corporation, Camarillo, California.

COPYRIGHT NOTICE

This document contains information proprietary to Zebra Technologies Corporation. This docu
ment and the information containedwithiniscopyrightedby Zebra Technologies Corporation and
may not beduplicated in fullor in partby any personwithout written approvalfrom Zebra Technol
ogies Corporation. Whileevery effort has beenmade to keepthe information contained withincur
rent and accurateas of the date of publication, no guarantee is given or implied that the document
is error-free or that it is accurate with regard to any specification. Zebra Technologies Corporation
reserves the right to make changes, for the purpose of product improvement, at any time.

TRADEMARKS

LP2824 is a service mark and Eltron is a registered trademarkof Zebra Technologies Corporation.
Windows and MS-DOS are registered trademarks of Microsoft Corp. All other marks are trade­marks or registered trademarks of their respective holders.

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LP2824 Thermal Printers

European Council Directive Compliance to Standards

89/336/EEC EMC Directive EN 55022-A, CISPR 22 RF Emissions control

92/31/EE EMC Directive EN 50082-1 IEC 801

Immunity to Electro

magnetic Disturbances

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FCC - DECLARATION OF CONFORMITY:

Model: LP2824 conforms to the following specification:

FCC Part 15, Subpart B, Section 15.107(a) and Section 15.109(a) Class B digital de
vice

Supplemental Information:
This device complies with Part15 of the FCC Rules.Operation is subject tothe followingTwo Con
ditions: (1) This device may not cause harmful interference , and (2) this device must accept any
interference received, including interference that may cause undesired operation.

INDUSTRY CANADA NOTICE:

This device complies with Industry Canada ICS-003 class B requirements.

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Cet equipement est conforme a l’ICS-003 classe B de la norm Industrielle Canadian

ii 980293-001 Rev. A

WARRANTY INFORMATION

We Need To Hear From You!

To Establish Your Warranty Period And Provide Access To Technical Support,

Send Us Your Product Registration Card Today!

Zebra Technologies Corporation warrants the mechanism, control electronics and power supply,
under normal use and service, to be free from defects in material and workmanship for a period of
twelve (12) months from the date of purchase by the end user. Zebra Technologies Corporation
warrants the printhead, under normal use andservice, to befree from defects in materialand work
manship for aperiod of ninety (90) days or 30KM of printing (whichever occurs first) from thedate
of purchase by the end user. Proof of purchase or product registration is required. If proof of pur
chase or product registration cannot be established, shipment date to the original buyer (dealer or
distributor) will be used to establish the warranty period.

Failure to exercise caution to protect the equipment from electrostatic discharge damage, adverse
temperature and humidity conditionsor physicalabuse may void the warranty. Failure to use only
Eltron brand approved media may void the warranty. Zebra Technologies Corporation will, at its
option, repair or replace the equipment or any parts which are determined to be defective within
this warranty period, and which are returned to Zebra Technologies CorporationF.O.B. factory of
origin.

The warranty set forth above is exclusive and no other warranty, whether written or oral, is ex­pressed or implied. Zebra TechnologiesCorporation specifically disclaims the implied warranties of
merchantability and fitness for a particular purpose.

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RETURN MATERIALS AUTHORIZATION

Before returning any equipment to Zebra for in warranty or out of warranty repair, contact Repair
Administration for a Return Materials Authorization (RMA) number. Repack the equipment in the
original packing material and mark the RMA number clearly on the outside. Ship the equipment,
freight prepaid, to the address listed below:

Zebra Eltron Repair Administration, USA

1001 Flynn Road

Camarillo, CA. 93012

Phone: [phone]

FAX: [phone]

Label Printers: Card Printers:

Zebra Technologies, Europe Zebra Technologies, Europe

Zebra House Zone Indutrielle, Rue d'Amsterdam

The Valley Centre, Gordon Road 44370 Varades, France

High Wycombe Phone: [phone]
Buckinghamshire HP13 6EQ, UK FAX: [phone]
Phone: [phone]

FAX: [phone]

980293-001 Rev. A iii

SHOCK HAZARD WARNING:

The printer and power supply should never be operated in a
location where either one can get wet. Personal injury could
result.

MEDIA WARNING:

Always use high quality Eltron approved labels, tags and
transfer ribbons. If adhesive backed labels are used that DO
NOT lay flat on the backing liner, the exposed edges may stick
to the label guides and rollers inside the printer, causing the
label to peel off from the liner and jam the printer. Eltron
approved supplies can be ordered from your ELTRON dealer.
For the name of a dealer in your area, call the nearest Eltron
office (located on the back of this manual).

RELOADING HINT:

If you should run out of labels while printing, DO NOT turn the
power switch OFF (0) while reloading or data loss may result.
The printer will automatically a new label roll is loaded.

STATIC DISCHARGE:

The discharge of electrostatic energy that accumulates on the
surface of the human body or other surfaces can damage or
destroy the print head or electronic components used in this
device.
DO NOT TOUCH the print head or the electronic components
under the top cover.

THERMAL PRINTING:

The print head becomes hot while printing. To protect from
damaging the print head and risk of personal injury, avoid
touching the print head. Use only the cleaning pen to perform
maintenance.

iv 980293-001 Rev. A

TABLE OF CONTENTS

Installation and Operation .................1

Unpacking Your Printer ....................2

Getting To Know Your Printer .................3

Installation ...........................4

AutoSense Gap Sensor Adjustment ..............8

Label Dispenser Option ....................10

Using Fan-Fold Media .....................11

Appendix A - Troubleshooting ................13

Other Support Resources ...................15

Serial Interface Cable Wiring..................16

Cash Drawer Cable Wiring ..................17

Parallel Interface Cable Wiring .................18

Cleaning the Print Head ....................19

Appendix B - Accessories ..................20

980293-001 Rev. A v

vi 980293-001 Rev. A

1

Installation and Operation

This section provides information on the
installation and operation of the printer.

The printer is a low cost, desktop direct thermal
printer. The printer is specifically designed for
printing labels, tags or continuous receipts (with
or without bar codes) from any DOS™, Win­dows™or ASCII-based compatible host.

980293-001 Rev. A 1

Installation and Operation

Unpacking Your Printer

User Documentation

&Software

2 980293-001 Rev. A

Getting To Know

Your Printer

Installation and Operation

980293-001 Rev. A 3

Installation and Operation

Installation The following steps will guide you through the

installation of the printer and software.

Step ➊ Attach Power Supply To The Printer

Power OFF

Check Voltage

Plug in

Power

Module

Plug in

Power

Cord

Plug Power Cord

into a Suitable

AC Outlet

See the SHOCK HAZARD WARNING on page
iv.

4

980293-001 Rev. A

Step ➋ Attach Interface Cable

The printer has either a parallel interface or a
serial interface (with optional RJ-11 connector).

Power OFF

Parallel Interface

Installation and Operation

RJ-11 Interface

(Optional)

Serial Interface

For additional information on serial cable wir
ing, refer to Appendix A.

980293-001 Rev. A 5

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Installation and Operation

Step ➌ Load Labels

Power ON

Open Cover

MOVIE

Adjust Holders

1.0 inch

2.5 cm

1.5 inch

3.8 cm

MOVIE

6 980293-001 Rev. A

Load Labels - continued

Install Roll

Installation and Operation

Thread Through

Guides

Close Cover

Tap Feed Button

If the indicator remains dark, see Appendix A ­Troubleshooting.

980293-001 Rev. A 7

Installation and Operation

Step  AutoSense Gap Sensor Adjustment

Perform this procedure when loading a new
roll. If your printer has the label dispenser
option, turn OFF the label taken sensor.

Power OFF

MOVIE

Hold

Feed Button

Power ON

8

980293-001 Rev. A

Installation and Operation

AutoSense Gap Sensor Adjustment - continued

When Indicator

Flashes, Release

Feed Button

Printer Advances

Media and Prints

Status Summary

Note: Printer is in

diagnostic dump mode

Tap Feed Button

To Begin Normal

Operation

Note: Printer prints

“out of DUMP”

4 MO3351F 16 V3.21
Serial port : 96,N,8,1

Image buffer size:245K
Fmem:000,0K,019.9K avl
Gmem:000K,0241K avl
E

mem:000K,0241K avl
I8,0,001 rY
S2 D8 R016,000 ZT UN
q800 Q1029,025
Option:
04 08 13
now in DUMP

If the indicator remains orange or red, see the
troubleshooting steps.

980293-001 Rev. A 9

Installation and Operation

Label Dispenser Option

Open Door

Use a Stylus to

Switch On the

Label Taken Sensor

Remove Several

Labels

MOVIE

Push Liner

Through Slot

Close Door

10 980293-001 Rev. A

Using Fan-Fold Media

Open Guides to

Width of Media

Lock Guides

in Place

Insert Media

Installation and Operation

Thread Media

Through Guides

980293-001 Rev. A 11

Installation and Operation

Step ➎ Install Software

Start your computer and follow the installation
instructions on the compact disc (CD).

12

980293-001 Rev. A

Appendix A - Troubleshooting

Problem Solution or Reason

STATUS Indicator

Does not light when power
switch is turned to ON (I)
position.

Lights GREEN, but printer
will not print.

Blinks GREEN-RED-RED.

Lights AMBER.

Blinks RED.

Lights RED.

Blinks GREEN-AMBER.

1. Check power connections from A.C.
outlet to power supply to printer.

1. Check interface cable connections from
computer to printer.

2. Make sure top cover is locked closed.

1. Operator has paused the printer during
a batch job. Tap the FEED button to
continue.

1. Printer has encountered a syntax or
command error.

1. The optional cover open sensor is ac­tive. Press top cover to close and lock.

1. Media is out. Reload a new source of
media so printer can continue printing.

2. Power-up failure.

1. AutoSense in process. Wait until printer
dispenses a status report.

Lights AMBER-RED.

1. Download in process.

Operation

1. Verify that the labels are the correct

Printer appears to be
working (media is being fed
out), but nothing is printed.

type (direct thermal).

2. Check that the roll is loaded with the di
rect thermal side facing up.

3. Clean the print head with cleaning pen.

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4. Ensure top cover is locked closed.

Printing is faded or poor
quality.

980293-001 Rev. A 13

1. Clean the print head with cleaning pen.

2. Adjust print speed/darkness in software.

Appendix A - Troubleshooting

Problem Solution or Reason

Prints only partial label or
skips a label.

1. Perform AutoSense gap sensor
adjustment on page 8.

2. Label caught on print head.

3. Print head is not properly latched.

4. Possible software problem. Check the
printer memory configuration. Refer to
the EPL2 Programming manual.

Printing stops and STATUS
indicator lights ORANGE or
RED.

1. Perform AutoSense gap sensor adjust

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ment on page 8.

2. Possible problem with label stock. Use
only Eltron approved labels and tags.

3. Possible label jam.

4. Insufficient memory for label size. Check
the printer memory configuration.

5. Possible software problem. Refer to the
EPL2 Programming manual.

14 980293-001 Rev. A

Appendix A - Troubleshooting

Other Support

Resources

The first troubleshooting reference source is the
table on the previous page. Next, contact the
dealer where you purchased your printer.

Zebra Technologies also provides a variety of
information and user support services:

Internet:

•

http://www.eltron.com
ftp: //ftp.eltron.com

e-mail:

Label Printers: [e-mail]
Card Printers: [e-mail]
Europe: [e-mail]
Singapore: [e-mail]
Latin America: [e-mail]

• Customer Service: [phone]

For the name of a dealer in your area.

• Technical Support FAX:

USA: [phone]
Asia: [phone]
Europe: [phone]
Latin America: [phone]
For your assistance and support with Eltron
printers and software.

980293-001 Rev. A 15

Appendix A - Troubleshooting

Serial Interface

Cable Wiring

The figure below displays the cable wiring
required to use the printer's RS-232 serial
interface.

DB-9
Pin #

N/C
RxD
TxD
DTR

GND

DSR
RTS
CTS

RI

Female DB-9 to Male DB-9

Cable P/N 300017-006 (6') or 300017-010 (10')

DB-25

Pin #

N/C
RxD
TxD

DTR

GND

DSR
RTS
CTS

RI

DB-9

Pin #

11
22
33
44
55
66
77
88
99

DB-9

Pin #

18
23
32
420
57
66
74
85
922

PrinterHost

+5 Volts*

TxD
RxD
N/C

GND

RDY

N/C

RDY

N/C

PrinterHost

+5 Volts*

TxD
RxD
N/C

GND

RDY

N/C

RDY

N/C

16

FemaleDB-25toMaleDB-9

Cable P/N 300018-006 (6')

*+5 volts at 150 mA for external device (e.g. KDU or scanner)

980293-001 Rev. A

Appendix A - Troubleshooting

Cash Drawer
Cable Wiring

The figure below displays the pin assignments
for the printer's retail cash drawer interface. Re
fer to the cash draw manufacturer's documenta
tion for proper drawer wiring.

RJ-11

Pin No.

1
2
3
4
5
6

PRINTER

SGND

/SDRV1

/Sense

+24V*

/SDRV2

LGND

Male RJ-11

*+24 volts D.C. at no greater than 1.5 amps.

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980293-001 Rev. A 17

Appendix A - Troubleshooting

Parallel Interface

Cable Wiring

The figure below displays the cable wiring
required to use the printer's Centronics parallel
interface.

HOST

STROBE

DATA 0
DATA 1
DATA 2
DATA 3
DATA 4
DATA 5
DATA 6
DATA 7

ACK/

BUSY

PAPER ERR.

READY

INIT

ERROR/

N/A
N/A

N/A
SIG. GND
SIG. GND
SIG. GND
SIG. GND
SIG. GND
SIG. GND
SIG. GND

DB-25

Pin No.

1
2
3
4
5
6
7
8

9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25

Centronics

Pin No.

1
2
3
4
5
6
7
8

9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25

PRINTER

STROBE

DATA 0
DATA 1
DATA 2
DATA 3
DATA 4
DATA 5
DATA 6
DATA 7

ACK/

BUSY

PAPER ERR.

READY

INIT

ERROR/

N/A
N/A

+5V
SIG. GND
SIG. GND
SIG. GND
SIG. GND
SIG. GND
SIG. GND

FemaleDB-25toMaleCentronics

(Cable)

+5 volts at 300 mA for external device (e.g. KDU or scanner)

18 980293-001 Rev. A

Appendix A - Troubleshooting

Cleaning the

Print Head

Rub Cleaning Pen

Across Dark Area

of Print Head

Wait One Minute

Before Closing

Printer

Do Not Clean Roller

When you load new media, you can also clean
the print head.

MOVIE

980293-001 Rev. A 19

Appendix B - Accessories

Appendix B - Accessories

Accessories available for the printer are listed
below. Always refer to the ELTRON part num
ber when placing an order. For the name of an
Eltron brand dealer in your area, call: 1(805)
579-1800 or the nearest Zebra Technologies
office (located on the back of this manual).

Description Part Number

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Parallel Interface Cable, 6’
Parallel Interface Cable, 10’
Serial Interface Cable, 6’ (DB-9 to DB-9)
Serial Interface Cable, 10’ (DB-9 to DB-9)
Serial Interface Cable, 6’ (DB-25 to DB-9)

Power Rewinder, 120V
Power Rewinder, 230V
Create-A-Label 3 Software for Windows
Keyboard Display Unit

User’s Manual (this manual)
Programmer’s Manual

Software and Documentation CD

300016-006
300016-010
300017-006
300017-010
300018-006

103284-001
103284-002
105524-001
120180-001

980293-001
980009-001

105551-001

20 980293-001 Rev. A

World Wide Offices:

Zebra Technologies Corporation
Eltron Products

1001 Flynn Road
Camarillo, CA 93012-8706 USA
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

Zebra Technologies, Europe

Zebra House
The Valley Centre, Gordon Road, High Wycombe
Buckinghamshire HP13 6EQ, UK
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

Zebra Technologies, France

50 rue Marcel Dassault
92100 Boulogne-Billancourt
France
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

Zebra Technologies, Latin America

6175 NW 153rd Street #121
Miami Lakes, FL 33014
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

Zebra Technologies, Asia/Pacific

1 Sims Lane #06-11
Singapore 387355
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

980293- 001A