Zebra TC21 and TC21-HC Mobile Computer TC21/TC26/TC21-HC/TC26-HC Touch Computer Product Reference Guide for Android 10 (en)

TC21/TC26/
TC21-HC/TC26-HC

Touch Computer

Product Reference Guide

for Android™ 10

MN-003853-09EN Rev A

ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in
many jurisdictions worldwide. Google ™ , Android, Google Play and other marks are trademarks of Google
LLC. All other trademarks are the property of their respective owners.
© 2021 Zebra Technologies Corporation and/or its affiliates. All rights reserved.

For further information regarding legal and proprietary statements, go to:

COPYRIGHTS:zebra.com/copyright
WARRANTY:zebra.com/warranty
END USER LICENSE AGREEMENT: zebra.com/eula

Terms of Use

Proprietary Statement

This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and
maintaining the equipment described herein. Such proprietary information may not be used, reproduced,
or disclosed to any other parties for any other purpose without the express, written permission of Zebra
Technologies.

Product Improvements

Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are
subject to change without notice.

Liability Disclaimer

Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are
correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and
disclaims liability resulting therefrom.

Limitation of Liability

In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the
accompanying product (including hardware and software) be liable for any damages whatsoever
(including, without limitation, consequential damages including loss of business profits, business
interruption, or loss of business information) arising out of the use of, the results of use of, or inability to
use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.

2

Revision History

Changes to the original guide are listed below:

Change Date Description

-01 Rev A 5/2020 Initial release.

-02 Rev A 6/2020 Added WWAN information for TC26.

-03 Rev A 7/2020 Updates to USB-C Audio Adapter section in Accessories. Add information for

-04 Rev A 10/2020 Added information for healthcare devices, alert button instructions, and details

-05 Rev A 1/2021 Update to supported device configurations.

-06 Rev A 3/2021 Update to handstrap removal instructions in Getting Started.

-07 Rev A 4/2021 Added support for CBRS WAN Band 48.

-08 Rev A 9/2021 Updated MDNA info.

-09 Rev A 11/2021 Fix description of GMS Restricted Mode.

SE4100 scan engine. Update to sections that mention how to restart the
device in the Application Deployment chapter. Add healthcare information.

about the back housing.

3

Contents

About This Guide.............................................................................................................................. 14

Configurations................................................................................................................ 14

Mobility DNA Enterprise License.................................................................................... 19

Licensed Features .................................................................................................. 19

Core OS, Apps, and mDNA ............................................................................. 19

WWAN and Connectivity.................................................................................. 19

Fusion .............................................................................................................. 20

Request Licenses ................................................................................................... 20

Notational Conventions.................................................................................................. 20

Icon Conventions ........................................................................................................... 21

Service Information ........................................................................................................ 21

Determining Software Versions...................................................................................... 22

Determining the Serial Number...................................................................................... 22

Getting Started.................................................................................................................................. 23

Unpacking ...................................................................................................................... 23

Device Features............................................................................................................. 24

Setting Up the Device ................................................................................................... 26

Installing a microSD Card....................................................................................... 26

Installing the SIM Card.................................................................................................. 28

Installing the Battery ............................................................................................... 29

Charging the Battery............................................................................................... 30

Charging Indicators .......................................................................................... 30

Replacing the Battery..................................................................................................... 31

Replacing the microSD Card.......................................................................................... 32

Replacing the SIM Card................................................................................................. 33

Using the Device............................................................................................................................... 36

Home Screen ................................................................................................................. 36

Setting Home Screen Rotation ............................................................................... 37

Status Bar............................................................................................................... 37

4

Contents

Notification Icons.............................................................................................. 38

Status Icons ..................................................................................................... 39

Managing Notifications ........................................................................................... 40

Opening the Quick Access Panel ........................................................................... 41

Quick Access Panel Icons................................................................................ 41

Editing Icons on the Quick Settings Bar ................................................................. 42

Battery Management...................................................................................................... 42

Checking Battery Status ......................................................................................... 42

Monitoring Battery Usage ....................................................................................... 43

Low Battery Notification.......................................................................................... 43

Interactive Sensor Technology....................................................................................... 43

Waking the Device ......................................................................................................... 43

USB Communication...................................................................................................... 44

Transferring Files.................................................................................................... 44

Transferring Photos ................................................................................................ 44

Disconnect from the Host Computer ...................................................................... 45

Settings.............................................................................................................................................. 46

Accessing Settings......................................................................................................... 46

Display Settings ............................................................................................................. 46

Setting the Screen Brightness Manually................................................................. 46

Setting the Screen Brightness Automatically.......................................................... 46

Setting Night Light .................................................................................................. 46

Setting Screen Rotation.......................................................................................... 47

Setting Screen Timeout .......................................................................................... 47

Lock Screen Display............................................................................................... 47

Setting Font Size .................................................................................................... 48

Notification LED Brightness Level .......................................................................... 48

Touch Panel Mode ................................................................................................. 48

Setting the Date and Time ............................................................................................. 49

General Sound Setting................................................................................................... 49

Sound Options........................................................................................................ 49

Setting Wake-Up Sources.............................................................................................. 50

Remapping a Button ...................................................................................................... 51

Remappable Keys.......................................................................................................... 51

Alert Button .................................................................................................................... 52

Configuring the Alert Button ................................................................................... 52

Alert Accessibility Service....................................................................................... 52

Using an Alert Button.............................................................................................. 53

Keyboards...................................................................................................................... 53

Keyboard Configuration.......................................................................................... 53

5

Contents

Enabling Keyboards ......................................................................................... 53

Switching Between Keyboards......................................................................... 53

Using the Android and Gboard Keyboards............................................................. 53

Edit Text ........................................................................................................... 53

Entering Numbers, Symbols, and Special Characters ..................................... 53

Using the Enterprise Keyboard............................................................................... 54

Numeric Tab..................................................................................................... 54

Alpha Tab......................................................................................................... 54

Additional Character Tab ................................................................................. 54

Scan Tab.......................................................................................................... 54

Language Usage............................................................................................................ 54

Changing the Language Setting ............................................................................. 54

Adding Words to the Dictionary .............................................................................. 55

Notifications.................................................................................................................... 55

Setting App Notifications ........................................................................................ 55

Viewing Notification Settings for All Apps ........................................................ 56

Controlling Lock Screen Notifications .............................................................. 56

Blink Light......................................................................................................... 56

Applications ...................................................................................................................................... 57

Accessing Apps.............................................................................................................. 60

Switching Between Recent Apps............................................................................ 60

Battery Manager............................................................................................................. 60

Opening Battery Manager ...................................................................................... 60

Battery Manager Information .................................................................................. 60

Camera ......................................................................................................................... 63

Taking Photos......................................................................................................... 63

Recording Videos ................................................................................................... 64

Camera Settings..................................................................................................... 65

DataWedge Demonstration............................................................................................ 66

Scanner Selection .................................................................................................. 66

RxLogger....................................................................................................................... 67

RxLogger Configuration.......................................................................................... 67

Configuration File ................................................................................................... 67

Enabling Logging.................................................................................................... 67

Disabling Logging ................................................................................................... 67

Extracting Log Files ................................................................................................ 67

Backing Up ............................................................................................................. 67

RxLogger Utility ...................................................................................................... 68

Initiating the Main Chat Head........................................................................... 68

Removing the Main Chat Head ........................................................................ 68

Viewing Logs.................................................................................................... 68

6

Contents

Removing a Sub Chat Head Icon..................................................................... 68

Backing Up In Overlay View............................................................................. 68

Sound Recorder............................................................................................................. 68

Data Capture ..................................................................................................................................... 70

Imaging .......................................................................................................................... 70

Digital Camera ............................................................................................................... 70

Linear Imager................................................................................................................. 71

Operational Modes ................................................................................................. 71

RS507/RS507x Hands-Free Imager .............................................................................. 72

RS5100 Ring Scanner ................................................................................................... 72

RS6000 Bluetooth Ring Scanner ................................................................................... 72

DS3678 Digital Scanner................................................................................................. 73

Scanning Considerations ............................................................................................... 73

Scanning with Internal Imager........................................................................................ 74

Scanning with Internal Camera...................................................................................... 75

Scanning with RS6000 Bluetooth Ring Scanner............................................................ 76

Scanning with RS5100 Ring Scanner........................................................................... 78

Scanning with RS507/RS507X Hands-Free Imager ...................................................... 79

Scanning with the DS3678 Bluetooth Scanner .............................................................. 80

Pairing the Bluetooth Ring Scanner.............................................................................. 82

Pairing Using Near Field Communication............................................................... 82

Pairing in HID Mode Using Near Field Communication.......................................... 82

Pairing Using Simple Serial Interface ..................................................................... 83

Pairing Using Bluetooth Human Interface Device .................................................. 84

Pairing a Handheld Scanner .......................................................................................... 85

Pairing Using Simple Serial Interface ..................................................................... 85

Pairing Using Bluetooth Human Interface Device .................................................. 86

DataWedge .................................................................................................................... 87

Enabling DataWedge.............................................................................................. 87

Disabling DataWedge............................................................................................. 87

Supported Decoders............................................................................................... 87

Wireless............................................................................................................................................. 90

Wireless Local Area Networks ....................................................................................... 90

Connecting to a Wi-Fi Network............................................................................... 91

Removing a Wi-Fi Network..................................................................................... 91

WLAN Configuration ...................................................................................................... 91

Configuring a Secure Wi-Fi Network ...................................................................... 91

Manually Adding a Wi-Fi Network .......................................................................... 92

7

Contents

Configuring for a Proxy Server ............................................................................... 93

Configuring the Device to Use a Static IP Address ................................................ 94

Wi-Fi Preferences................................................................................................... 94

Additional Wi-Fi Settings ........................................................................................ 95

Wi-Fi Direct............................................................................................................. 95

Wireless Wide Area Networks........................................................................................ 96

Sharing the Mobile Data Connection...................................................................... 96

Enabling USB Tethering................................................................................... 96

Enabling Bluetooth Tethering........................................................................... 96

Enabling Wi-Fi Hotspot .................................................................................... 97

Configuring the Wi-Fi Hotspot .......................................................................... 97

Data Usage............................................................................................................. 97

Setting Data Usage Warning............................................................................ 98

Setting Data Limit............................................................................................. 98

Cellular Network Settings ....................................................................................... 98

Data When Roaming........................................................................................ 98

Setting Preferred Network Type....................................................................... 99

Using Search for MicroCell .............................................................................. 99

Configuring the Access Point Name ................................................................ 99

Locking the SIM Card....................................................................................... 99

Default SIM Slot Configuration....................................................................... 100

Dual SIM Dual Standby.................................................................................. 100

Bluetooth...................................................................................................................... 100

Adaptive Frequency Hopping ............................................................................... 100

Security................................................................................................................. 101

Bluetooth Profiles ................................................................................................. 101

Bluetooth Power States ........................................................................................ 102

Bluetooth Radio Power......................................................................................... 103

Enabling Bluetooth ......................................................................................... 103

Disabling Bluetooth ........................................................................................ 103

Discovering Bluetooth Device(s) .......................................................................... 103

Changing the Bluetooth Name ............................................................................. 103

Connecting to a Bluetooth Device ........................................................................ 104

Selecting Profiles on the Bluetooth Device........................................................... 104

Unpairing a Bluetooth Device ............................................................................... 104

Cast.............................................................................................................................. 104

Near Field Communications......................................................................................... 105

Reading NFC Cards ............................................................................................. 105

Sharing Information Using NFC............................................................................ 106

Enterprise NFC Settings....................................................................................... 106

Calls ................................................................................................................................................. 108

Emergency Calling....................................................................................................... 108

8

Contents

Audio Modes ................................................................................................................ 108

Bluetooth Headset........................................................................................................ 108

Wired Headset ............................................................................................................. 109

Adjusting Audio Volume............................................................................................... 109

Making a Call Using the Dialer..................................................................................... 109

Accessing Dialing Options.................................................................................... 110

Making a Call Using Contacts...................................................................................... 110

Using the Dialer .................................................................................................... 110

Using the Contacts App........................................................................................ 110

Making a Call Using Call History.................................................................................. 110

Using the Call History List .................................................................................... 111

Making a Conference Call on GSM.............................................................................. 111

Making a Call Using a Bluetooth Headset.................................................................... 111

Answering Calls ........................................................................................................... 112

Call Settings................................................................................................................. 112

Accessories..................................................................................................................................... 114

Battery Charging .......................................................................................................... 117

Main Battery Charging.......................................................................................... 117

Spare Battery Charging ........................................................................................ 118

Charging Temperature ......................................................................................... 118

1-Slot Charge Only Cradle.......................................................................................... 119

1-Slot Charge Only Cradle Setup ......................................................................... 119

Charging with the 1-Slot Charge Only Cradle............................................................. 121

1-Slot USB/Ethernet Cradle ........................................................................................ 122

1-Slot USB/Ethernet Cradle Setup.............................................................................. 123

Ethernet Module Installation........................................................................................ 124

USB/Ethernet Communication.............................................................................. 125

Ethernet LED Indicators ................................................................................. 125

Ethernet Settings .................................................................................................. 125

Configuring Ethernet Proxy Settings .............................................................. 125

Configuring Ethernet Static IP Address.......................................................... 126

Charging with the 1-Slot USB/Ethernet Cradle ........................................................... 127

4-Slot Charge Only Cradle with Battery Charger ........................................................ 128

4-Slot Charge Only Cradle with Battery Charger Setup ....................................... 129

Charging with the 4-Slot Charge Only Cradle with Battery Charger ........................... 130

5-Slot Charge Only Cradle.......................................................................................... 131

5-Slot Charge Only Cradle Setup ......................................................................... 132

Charging with the 5-Slot Charge Only Cradle............................................................. 133

5-Slot Ethernet Cradle................................................................................................. 134

5-Slot Ethernet Cradle Setup................................................................................ 135

9

Contents

Daisy-chaining Ethernet Cradles .......................................................................... 135

Ethernet Communication ...................................................................................... 136

Ethernet LED Indicators ................................................................................. 136

Establishing Ethernet Connection .................................................................. 136

Ethernet Settings............................................................................................ 137

Configuring Ethernet Proxy Settings .............................................................. 137

Configuring Ethernet Static IP Address.......................................................... 137

Charging with the 5-Slot Ethernet Cradle ............................................................. 138

4-Slot Battery Charger ................................................................................................ 139

4-Slot Battery Charger Setup ............................................................................... 140

Charging Spare Batteries ..................................................................................... 141

Hand Strap.................................................................................................................. 142

Healthcare Belt Clip .................................................................................................... 143

Removing the Healthcare Belt Clip....................................................................... 144

Healthcare Handstrap .................................................................................................. 144

Soft Holster ................................................................................................................. 145

Adjusting the Holster ............................................................................................ 145

Wrist/Arm Mount ......................................................................................................... 146

Wrist/Arm Mount Installation................................................................................. 146

Device Installation ................................................................................................ 147

Device Removal ................................................................................................... 148

Strap Installation................................................................................................... 149

3.5 mm Audio Adapter ................................................................................................ 151

Accessing the USB-C Connector................................................................................. 152

USB Cable ................................................................................................................... 152

USB Communication ............................................................................................ 152

Charging the Device ............................................................................................. 153

Trigger Handle ............................................................................................................. 154

Installing the Optional Lanyard ............................................................................. 154

Inserting the Device into the Trigger Handle ........................................................ 155

Removing the Device from the Trigger Handle .................................................... 156

Vehicle Cradle.............................................................................................................. 157

Assembling the Mount .......................................................................................... 157

Installing on the Windshield.................................................................................. 158

Installing the Dash Mount ..................................................................................... 159

Installing the Device ............................................................................................. 159

Connecting Power ................................................................................................ 160

10

Contents

Removing the Device ........................................................................................... 162

Power Supply.............................................................................................................. 163

5-Slot Cradle Rack Installation.................................................................................... 164

4-Slot Battery Chargers Rack Installation ................................................................... 168

Rack Mount Installation............................................................................................... 171

Wall Installation........................................................................................................... 174

Bottom Tray Assembly ......................................................................................... 174

Bracket Wall Mounting.......................................................................................... 174

Application Deployment................................................................................................................. 176

Security ........................................................................................................................ 176

Secure Certificates....................................................................................................... 176

Installing a Secure Certificate ...................................................................................... 176

Configuring Credential Storage Settings .............................................................. 177

Development Tools ...................................................................................................... 177

Android Application Development ........................................................................ 177

Development Workstation .............................................................................. 177

Enabling Developer Options .......................................................................... 177

EMDK for Android................................................................................................. 178

StageNow ............................................................................................................. 178

GMS Restricted............................................................................................................ 178

ADB USB Setup........................................................................................................... 178

Enabling USB Debugging..................................................................................... 178

Application Installation ................................................................................................. 179

Installing Applications Using the USB Connection ............................................... 179

Installing Applications Using the Android Debug Bridge ...................................... 180

Installing Applications Using a microSD Card ...................................................... 180

Uninstalling an Application ................................................................................... 181

Performing a System Update....................................................................................... 182

Downloading the System Update Package .......................................................... 182

Performing a System Update Using microSD Card.............................................. 182

Performing a System Update Using ADB............................................................. 182

Verifying System Update Installation.................................................................... 183

Enterprise Reset .......................................................................................................... 183

Performing an Enterprise Reset From Device Settings........................................ 183

Downloading the Enterprise Reset Package ........................................................ 184

Performing an Enterprise Reset Using microSD Card ......................................... 184

Performing an Enterprise Reset Using ADB......................................................... 184

Performing a Factory Reset ......................................................................................... 185

Downloading the Factory Reset Package ............................................................ 185

Performing a Factory Reset Using microSD Card................................................ 185

11

Contents

Performing a Factory Reset Using ADB ............................................................... 186

Storage......................................................................................................................... 187

Random Access Memory ..................................................................................... 187

Viewing Memory............................................................................................. 187

Internal Storage .................................................................................................... 187

Viewing Internal Storage ................................................................................ 187

External Storage................................................................................................... 187

Viewing External Storage............................................................................... 188

Formatting a microSD Card ........................................................................... 188

Formatting a microSD Card as Internal Memory............................................ 188

Enterprise Folder .................................................................................................. 188

Managing Apps ............................................................................................................ 188

App Details ........................................................................................................... 189

Managing Downloads................................................................................................... 189

Maintenance and Troubleshooting ............................................................................................... 190

Maintaining the Device................................................................................................. 190

Battery Safety Guidelines............................................................................................. 190

Best Practices for Enterprise Mobile Computing Devices Operating in Hot Environments
and Direct Sunlight 191

Cleaning Instructions.................................................................................................... 191

Approved Cleanser Active Ingredients for non-Healthcare Devices..................... 191

Approved Cleanser Active Ingredients for Healthcare Devices............................ 192

Harmful Ingredients .............................................................................................. 192

Device Cleaning Instructions ................................................................................ 192

Special Cleaning Notes ........................................................................................ 193

Cleaning Materials Required ................................................................................ 193

Cleaning Frequency ............................................................................................. 193

Cleaning the Device..................................................................................................... 193

Housing .......................................................................................................... 193

Display ........................................................................................................... 193

Camera and Exit Window............................................................................... 193

Cleaning Battery Connectors................................................................................ 194

Cleaning Cradle Connectors ................................................................................ 194

Troubleshooting .......................................................................................................... 195

Resetting the Device ............................................................................................ 195

Performing a Soft Reset................................................................................. 195

Performing a Hard Reset ............................................................................... 195

Troubleshooting the Device.................................................................................. 195

1-Slot Charge Only Cradle ................................................................................... 198

1-Slot USB/Ethernet Cradle.................................................................................. 198

4-Slot Charge Only Cradle with Battery Charger Troubleshooting....................... 199

12

Contents

5-Slot Charge Only Cradle Troubleshooting......................................................... 200

5-Slot Ethernet Cradle Troubleshooting ............................................................... 201

4-Slot Battery Charger Troubleshooting ............................................................... 201

USB-C Audio Adapter........................................................................................... 202

Technical Specifications................................................................................................................ 203

Decode Distances ................................................................................................ 203

Back Housing ....................................................................................................... 204

I/O Connector Pin-Outs ........................................................................................ 205

1-Slot Charge Only Cradle Technical Specifications............................................ 205

1-Slot USB/Ethernet Cradle Technical Specifications .......................................... 206

4-Slot Charge Only Cradle with Battery Charger Technical Specifications .......... 206

5-Slot Charge Only Cradle Technical Specifications............................................ 207

5-Slot Ethernet Cradle Technical Specifications .................................................. 208

4-Slot Battery Charger Technical Specifications .................................................. 208

Trigger Handle Technical Specifications .............................................................. 209

USB-C Audio Adapter Technical Specifications ................................................... 209

Vehicle Cradle Technical Specifications............................................................... 210

Index ................................................................................................................................................ 211

13

About This Guide

This guide provides information about setting up and using TC21/TC26 touch computers with the

TM

Android
shown on the device.

Configurations

The following table covers all configurations of the device. Models available in your area may vary.

Table 1 WLAN Configurations

10 operating system. Some screens shown in this guide may differ from the actual screens

Part Number Radios Battery Camera Memory

TC210K­01A222

TC210K­01A242

TC210K­01A422

TC210K­01A442

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

Basic
Battery

Extended
Battery

Basic
Battery

Extended
Battery

13 MP
rear/5
MP front

13 MP
rear/5
MP front

13 MP
rear/5
MP front

13 MP
rear/5
MP front

3 GB
RAM/32
GB Flash

3 GB
RAM/32
GB Flash

4 GB
RAM/64
GB Flash

4 GB
RAM/64
GB Flash

Connector/

Alert

Button

2-pin
Connector

2-pin
Connector

2-pin
Connector

2-pin
Connector

Data
Capture
Options

2D imager
(SE4710)
and
integrated
NFC

2D imager
(SE4710)
and
integrated
NFC

2D imager
(SE4710)
and
integrated
NFC

2D imager
(SE4710)
and
integrated
NFC

Operating

System

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

14

Table 1 WLAN Configurations (Continued)

About This Guide

Part Number Radios Battery Camera Memory

TC210K­01A423

TC210K­01B212

TC210K­01B232

TC210K­01D221

TC210K­01D241

TC210K­02A222

TC210K­02B212

TC210K­02B412

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

Basic
Battery

Basic
Battery

Extended
Battery

Basic
Battery

Extended
Battery

Basic
Battery

Basic
Battery

Basic
Battery

13 MP
rear/5
MP front

13 MP
rear/no
front
camera

13 MP
rear/no
front
camera

13 MP
rear/5
MP front

13 MP
rear/5
MP front

13 MP
rear/5
MP front

13 MP
rear/no
front
camera

13 MP
rear/no
front
camera

4 GB
RAM/64
GB Flash

3 GB
RAM/32
GB Flash

3 GB
RAM/32
GB Flash

3 GB
RAM/32
GB Flash

3 GB
RAM/32
GB Flash

3 GB
RAM/32
GB Flash

3 GB
RAM/32
GB Flash

4 GB
RAM/64
GB Flash

Connector/

Alert

Button

8-pin
Connector

2-pin
Connector

2-pin
Connector

No
Connector

No
Connector

2-pin
Connector

2-pin
Connector

2-pin
Connector

Data
Capture
Options

2D imager
(SE4710)
and
integrated
NFC

2D image
(SE4100)
and
integrated
NFC

2D image
(SE4100)
and
integrated
NFC

No
Scanner

No
Scanner

2D imager
(SE4710)
and
integrated
NFC

2D imager
(SE4100)
and
integrated
NFC

2D imager
(SE4100)
and
integrated
NFC

Operating

System

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

Android Open
Source Project
(AOSP) 10
(China only).

Android Open
Source Project
(AOSP) 10
(China only).

Android Open
Source Project
(AOSP) 10
(China only).

15

Table 1 WLAN Configurations (Continued)

About This Guide

Part Number Radios Battery Camera Memory

TC210K­0HD224

(Healthcare)

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v

3

/w

WPAN: Bluetooth v5.0

Basic
Battery

13 MP
rear/5
MP front

3 GB
RAM/32
GB Flash

Low Energy

TC210K­0HB224

(Healthcare)

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v

3

/w

WPAN: Bluetooth v5.0

Basic
Battery

13 MP
rear/5
MP front

3 GB
RAM/32
GB Flash

Low Energy

TC210K­06B224
(Healthcare)

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v

3

/w

WPAN: Bluetooth v5.0

Basic
Battery

13 MP
rear/5
MP front

3 GB
RAM/32
GB Flash

Low Energy

Table 2 WWAN Configurations

Connector/

Alert

Button

Back Alert
Button

Back Alert
Button

Back Alert
Button

Data
Capture
Options

No
Scanner

2D imager
(SE4100)
and
integrated
NFC

2D imager
(SE4100)
and
integrated
NFC

Operating

System

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

Android Open
Source Project
(AOSP) 10
(China only).

Part Number Radios Battery Camera Memory

TC26AK­11A222

TC26BK­11A222

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

Basic
Battery

13 MP
rear/5
MP front

3 GB
RAM/32
GB Flash

WWAN:
HSPA+/LTE/CDMA

TC26AK­11A242

TC26BK­11A242

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

Extended
Battery

13 MP
rear/5
MP front

3 GB
RAM/32
GB Flash

WWAN:
HSPA+/LTE/CDMA

TC26AK­11A422

TC26BK­11A422

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

Basic
Battery

13 MP
rear/5
MP front

4 GB
RAM/64
GB Flash

WWAN:
HSPA+/LTE/CDMA

Connector/

Alert

Button

2-pin
Connector

2-pin
Connector

2-pin
Connector

Data
Capture
Options

2D imager
(SE-4710)
and
integrated
NFC

2D imager
(SE-4710)
and
integrated
NFC

2D imager
(SE-4710)
and
integrated
NFC

Operating

System

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

16

Table 2 WWAN Configurations (Continued)

About This Guide

Part Number Radios Battery Camera Memory

TC26AK­11A423

TC26BK­11A423

TC26AK­11A442

TC26BK­11A442

TC26AK­11B212

TC26BK­11B212

TC26AK­11B232

TC26BK­11B232

TC26AK­11D221

TC26BK­11D221

TC26AK­21D221

TC26BK­21D221

TC26AK­11D241

TC26BK­11D241

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WWAN:
HSPA+/LTE/CDMA

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WWAN:
HSPA+/LTE/CDMA

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WWAN:
HSPA+/LTE/CDMA

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WWAN:
HSPA+/LTE/CDMA

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WWAN:
HSPA+/LTE/CDMA

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WWAN:
HSPA+/LTE/eSIM

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WWAN:
HSPA+/LTE/CDMA

Basic
Battery

Extended
Battery

Basic
Battery

Extended
Battery

Basic
Battery

Basic
Battery

Extended
Battery

13 MP
rear/5
MP front

13 MP
rear/5
MP front

13 MP
rear/no
front
camera

13 MP
rear/no
front
camera

13 MP
rear/5
MP front

13 MP
rear/5
MP front

13 MP
rear/5
MP front

4 GB
RAM/64
GB Flash

4 GB
RAM/64
GB Flash

3 GB
RAM/32
GB Flash

3 GB
RAM/32
GB Flash

3 GB
RAM/32
GB Flash

3 GB
RAM/32
GB Flash

3 GB
RAM/32
GB Flash

Connector/

Alert

Button

8-pin
Connector

2-pin
Connector

2-pin
Connector

2-pin
Connector

No
Connector

No
Connector

No
Connector

Data
Capture
Options

2D imager
(SE-4710)
and
integrated
NFC

2D imager
(SE-4710)
and
integrated
NFC

2D imager
(SE-4100)
and
integrated
NFC

2D imager
(SE-4100)
and
integrated
NFC

No
Scanner

No
Scanner

No
Scanner

Operating

System

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

17

Table 2 WWAN Configurations (Continued)

About This Guide

Part Number Radios Battery Camera Memory

TC26AK­21A222

TC26BK­21A222

TC26CK­12A222

TC26CK­12B212

TC26BK­1HB224

(Healthcare)

TC26BK­1HD224

(Healthcare)

TC26BK­16B224

(Healthcare)

TC26EK­21A222-NA

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WWAN:
HSPA+/LTE/eSIM

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WWAN: HSPA+/LTE

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WWAN: HSPA+/LTE

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WWAN:
HSPA+/LTE/CDMA

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WWAN:
HSPA+/LTE/CDMA

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WWAN: HSPA+/LTE

WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v/w

WPAN: Bluetooth v5.0
Low Energy

WWAN:
HSPA+/LTE/CBRS

Basic
Battery

Basic
Battery

Basic
Battery

Basic
Battery

Basic
Battery

Basic
Battery

Basic
Battery

13 MP
rear/5
MP front

13 MP
rear/5
MP front

13 MP
rear/no
front
camera

13 MP
rear / 5
MP front

13 MP
rear / 5
MP front

13 MP
rear / 5
MP front

13 MP
rear / 5
MP front

3 GB
RAM/32
GB Flash

3 GB
RAM/32
GB Flash

3 GB
RAM/32
GB Flash

3 GB
RAM / 32
GB Flash

3 GB
RAM / 32
GB Flash

3 GB
RAM / 32
GB Flash

3 GB
RAM / 32
GB Flash

Connector/

Alert

Button

2-pin
Connector

2-pin
Connector

2-pin
Connector

Back Alert
Button

Back Alert
Button

Back Alert
Button

2-pin
Connector

Data
Capture
Options

2D imager
(SE-4710)
and
integrated
NFC

2D imager
(SE-4710)
and
integrated
NFC

2D imager
(SE-4100)
and
integrated
NFC

2D imager
(SE-4100)
and
integrated
NFC

No
scanner

2D imager
(SE-4100)
and
integrated
NFC

2D imager
(SE-4710)
and
integrated
NFC

Operating

System

Google Mobile
Services (GMS)

10.

Android Open
Source Project
(AOSP) 10
(China only).

Android Open
Source Project
(AOSP) 10
(China only).

Google Mobile
Services (GMS)

10.

Google Mobile
Services (GMS)

10.

Android Open
Source Project
(AOSP) 10
(China only).

Google Mobile
Services (GMS)

10.

18

About This Guide

Mobility DNA Enterprise License

Powerful complimentary Mobility DNA tools are pre-loaded and ready to use, making it easier to stage,
secure and troubleshoot devices; capture and send data to your applications right out of the box; restrict
access to features and applications; and more. The Mobility DNA Enterprise License delivers premium
voice capabilities over Wi-Fi and unlocks a powerful data toolkit that takes workforce productivity and
device management simplicity to a new level.

VoLTE delivers superior voice quality over cellular networks, while Zebra’s advanced VoWiFi technology,
included with the Mobility DNA Enterprise License, delivers superior voice quality over all of your WiFi
voice applications. For example, Push-to-Talk Express* for basic walkie-talkie style communications, the
Workforce Connect PTT Pro* subscription service for walkie talkie-style communications over cellular and
WiFi networks, and Workforce Connect Voice* to turn TC21 and TC26 devices into fully-featured PBX
handsets.

* Optional Zebra voice solutions available for purchase. Push-to-Talk Express and Workforce Connect
PTT Pro do not require the MDNA Enterprise license. Workforce Connect Voice and other third party full
duplex voice solutions require the MDNA Enterprise license for performance and support.

Licensed Features

NOTE: Android Multi-User Mode is not supported by the Mobility DNA Enterprise License. Entering

Multi-User Mode on a device with an active Mobility DNA Enterprise License may cause undefined
behavior.

The features listed below are only available on this device with the purchase of a Mobility DNA Enterprise
License. A single license unlocks all premium features on the device. Some apps may require a download
from zebra.com/support

. Please contact your administrator or go to zebra.com for more information.

Core OS, Apps, and mDNA

Core OS, apps, and mDNA features that require the purchase of a Mobility DNA Enterprise License.

• PowerPrecision Console

• Zebra Volume Control

• Secure NFC through EMDK

• Firmware Over the Air (FOTA)

• Device Tracker

• Enterprise Keyboard

• Device Central

• NG SimulScan through EMDK and DataWedge

• WFC Voice

WWAN and Connectivity

WWAN and connectivity features that require the purchase of a Mobility DNA Enterprise License.

• Fusion Configuration Service Providers (CSPs)

• Bluetooth Silent Pairing

• Bluetooth NFC Tap and Pair

• Bluetooth CSPs

19

Fusion

About This Guide

• Disable future pairing with remote Bluetooth devices.

• Do not allow the device to be visible to other devices over Bluetooth.

• Allow Silent Pairing

Fusion features that require the purchase of a Mobility DNA Enterprise License.

• Prevent disconnect when roaming during sudden loss of access point.

• Prevent disconnect when roaming if infrastructure initiates disconnect.

• Wi-Fi optimization for Voice Over IP (VOIP)

• Remote configuration using a Mobile Device Management (MDM)

• Real-time statistics and WLAN even logging

• 802.11v (available Q3 2020)

• Call Admission Control/TSPEC/Voice Prioritization

• Fusion Configuration Graphical User Interface (GUI)

• Power Management (WMM U-APSD)

• EAP Methods (LEAP)

• EAP Methods (GTC) Dynamic PwdFast Roam (CCKM)

• CCXv4

• Channel Mask

• Band Preference

• Traffic Monitor

• Restricted Wi-Fi User Interface

• Subnet Roam

• Auto Time Configuration

• Soft Access Point Regulatory (Channel Selection)

• Disconnect Suppression

• WorryFree Wi-Fi

Request Licenses

Customers, partners, and distributors require a Mobility DNA Enterprise License. Please request an
evaluation or trial license through your account manager.

An account manager or sales engineer can request a trial or evaluation of the Mobility DNA Enterprise
License for customers, partners, or distributors using SFDC forms

.

Zebra engineering can submit a request for a trial or evaluation of the Mobility DNA Enterprise License
using Service NOW

.

Notational Conventions

Notational conventions are used to highlight important information.

20

• Bold text is used to highlight the following:

• Dialog box, window and screen names

• Drop-down list and list box names

• Check box and radio button names

• Icons on a screen

• Key names on a keypad

• Button names on a screen.

• Bullets (•) indicate:

• Action items

• Lists of alternatives

• Lists of required steps that are not necessarily sequential.

• Sequential lists (for example, those that describe step-by-step procedures) appear as numbered lists.

Icon Conventions

About This Guide

The following icons are used throughout the document. The icons and their associated meanings are
described below.

NOTE: The text here indicates information that is supplemental for the user to know and that is not
required to complete a task.

IMPORTANT: The text here indicates information that is important for the user to know.

CAUTION: If the precaution is not heeded, the user could receive minor or moderate injury.

WARNING: If danger is not avoided, the user CAN be seriously injured or killed.

DANGER: If danger is not avoided, the user WILL be seriously injured or killed.

Service Information

If you have a problem with your equipment, contact Customer Support for your region. Contact information
is available at: zebra.com/support

When contacting support, please have the following information available:

.

• Serial number of the unit (found on manufacturing label)

• Model number or product name (found on manufacturing label)

• Software type and version number

• IMEI number

Customer Support responds to calls by email or telephone within the time limits set forth in support
agreements.

21

About This Guide

If the problem cannot be solved by Customer Support, the user may need to return the equipment for
servicing and will be given specific directions. We are not responsible for any damages incurred during
shipment if the approved shipping container is not used. Shipping the units improperly can possibly void
the warranty. Remove the SIM card and/or microSD card from the device before shipping for service.

If the device was purchased from a business partner, contact that business partner for support.

Determining Software Versions

Before contacting Customer Support, determine the current software version on your device.

1. Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch .

2. Touch About phone.

3. Scroll to view the following information:

• Battery information

• SW components

• Legal information

• Model & hardware

• Android version

• Android security patch level

• Baseband version

• Kernel version

• Build number

To determine the device IMEI information (WWAN only), touch About phone > IMEI.

• IMEI - Displays the IMEI number for the device.

• IMEI SV - Displays the IMEI SV number for the device.

Determining the Serial Number

Before contacting Customer Support, determine the serial number of your device.

Touch About phone > Model & hardware > Serial number.

22

Getting Started

This section provides information to get the device up and running for the first time.

Unpacking

To unpack the device:

1. Carefully remove all protective material from the device and save the shipping container for later

storage and shipping.

2. Verify that the following items were received:

• Touch computer

• USB-C cover (TC2X-HC only).

• PowerPrecision Lithium-ion battery

• Regulatory Guide.

3. Inspect the equipment for damage. If any equipment is missing or damaged, contact Customer Support

center immediately. See Service Information.

4. Prior to using the device for the first time, remove the protective shipping film that covers the exit

window, touch screen, and rear camera.

23

Device Features

Figure 1 Front View

Getting Started

4

3

2

1

12

11

5

6

7

9

8

10

8

1 Front Camera Takes photos and videos (available on some models).

2 Receiver Use for audio playback in Handset mode.

3 Proximity/Light Sensor Determines proximity for turning off display when in Handset mode.

Determines ambient light for controlling display backlight intensity.

4 Data Capture LED Indicates data capture status.

5 Charging/Notification

LED

Indicates battery charging status while charging and application
generated notifications.

6 Touch Screen Displays all information needed to operate the device.

7 Speaker Provides audio output for video and music playback. Provides

audio in speakerphone mode.

8 Cradle Charging

Provides device charging via cradles and accessories.

Contacts

9 USB-C Connector Provides USB host and client communications, and device

charging via cables and accessories.

NOTE: For healthcare devices, it is not recommended to remove
the USB-C cover to ensure proper device sealing.

10 Microphone Use for communications in Handset mode.

11 PTT Button Typically used for Push-to-Talk communications. Where regulatory

1

restrictions exist

for Push-to-Talk VoIP communication, this button

is configurable for use with other applications.

12 Scan Button Initiates data capture (programmable).

1

Pakistan, Egypt, Jordan, Qatar

24

Figure 2 Rear View

16

15

14

13

24

23

22

17

21

Getting Started

19

15

20

14

18

13

25

13 NFC Antenna Provides communication with other NFC-enabled devices.

14 Basic Hand Strap

Provides mounting point for Basic Hand Strap accessory.

Mount

15 Battery Release

Press to remove the battery.

Latches

16 Alert Button Red alert button (available on healthcare devices only).

17 Battery Standard - 3,400 mAh (typical) / 3,300 mAh (minimum),

PowerPrecision Lithium-ion Battery

Extended - 5,260 mAh (typical) / 5,000 mAh (minimum),
PowerPrecision Lithium-ion Battery.

18 Volume Up/Down

Increase and decrease audio volume (programmable).

Button

19 Scan Button Initiates data capture (programmable).

20 Camera Flash Provides illumination for the camera.

21 Rear Camera Takes photos and videos.

22 Power Button Turns the display on and off. Press and hold to reset the device or

power off.

23 Exit Window Provides data capture using the imager.

24 Microphone Use for communications in Speakerphone mode.

25 cbrs logo Citizens Broadband Radio Service (cbrs) available on TC26EK

configuration.

25

Setting Up the Device

To start using the device for the first time:

1. Install a micro secure digital (SD) card (optional).

2. Installing a nano SIM card (optional)

3. Install hand strap (optional).

4. Install the battery.

5. Charge the device.

6. Power on the device.

Installing a microSD Card

The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack.
For more information, refer to the documentation provided with the card and follow the manufacturer’s
recommendations for use.

CAUTION: Follow proper electrostatic discharge (ESD) precautions to avoid damaging the microSD card.
Proper ESD precautions include, but are not limited to, working on an ESD mat and ensuring that the
operator is properly grounded.

Getting Started

1. Lift and remove the access door.

2. Slide the microSD card holder to the unlock position.

26

Getting Started

Lift the microSD card holder.

3.

4. Insert the microSD card into the card holder door, and ensure that the card slides into the holding tabs

on each side of the door.

5. Close the microSD card holder and slide into the lock position.

CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.

6. Replace the access door.

27

Installing the SIM Card

NOTE: Only use a nano SIM card. Not applicable to TC21.

CAUTION: For proper electrostatic discharge (ESD) precautions to avoid damaging the SIM card. Proper

ESD precautions include, but not limited to, working on an ESD mat and ensuring that the user is properly
grounded.

1. Lift the access door.

Getting Started

2. Slide the SIM card holder to the unlock position.

3. Lift the SIM card holder door.

4. Place the nano SIM card into the card holder with contacts facing down.

28

Getting Started

Close the SIM card holder door and slide into the lock position.

5.

CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.

6. Replace the access door.

Installing the Battery

NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags,

engravings, stickers may compromise the intended performance of the device or accessories.
Performance levels such as sealing (Ingress Protection (IP)), impact performance (drop and tumble),
functionality, temperature resistance could be effected. DO NOT put any labels, asset tags, engravings,
stickers in the battery well.

1. Insert the battery, bottom first, into the battery compartment in the back of the device.

2. Press the battery down into the battery compartment until the battery release latches snap into place.

29

Charging the Battery

Before using the device for the first time, charge the main battery until the green Charging/Notification light
emitting diode (LED) remains lit. To charge the device use a cable or a cradle with the appropriate power
supply. For information about the accessories available for the device see Accessories for more
information.

The standard battery charges from fully depleted to 90% in approximately 3 hours. The extended battery
charges from fully depleted to 90% in approximately 4 hours.

NOTE: In many cases, the 90% charge provides plenty of charge for daily use.

To achieve the best fast charging results use only Zebra charging accessories and batteries. Charge
batteries at room temperature with the device in sleep mode.

Charge batteries in temperatures from 5°C to 40°C (41°F to 104°F). The device or accessory always
performs battery charging in a safe and intelligent manner. At higher temperatures (e.g. approximately
+37°C (+98°F)) the device or accessory may for brief periods of time alternately enable and disable battery
charging to keep the battery at acceptable temperatures. The device or accessory indicates when charging
is disabled due to abnormal temperatures via its LED and a notification appears on the display.

Getting Started

To charge the main battery:

1. Connect the charging accessory to the appropriate power source.

2. Insert the device into a cradle or attach to a cable. The device turns on and begins charging. The

Charging/Notification LED blinks amber while charging, then turns solid green when fully charged.

Charging Indicators

Table 3 Charging/Notification LED Charging Indicators

Off Device is not charging. Device is not inserted correctly in the

Slow Blinking Amber (1 blink every
4 seconds)

Slow Blinking Red (1 blink every
4 seconds)

Solid Green Charging complete.

State Indication

cradle or connected to a power source. Charger/cradle is not
powered.

Device is charging.

Device is charging but the battery is at end of useful life.

30