Zebra TC20 User Manual

Running a small business is hard work.

Finding the tool to help you run it better is easy.

The TC20 Mobile Computer

THE RIGHT LOOKS. THE RIGHT BUSINESS FEATURES. THE RIGHT PRICE.

You’re running a small business. And that means there’s so much to do...and so little time.
Now, there’s a new small business tool that will help you do more — in less time.

• Take inventory painlessly, at record speed.

• Keep the items your customers want on the shelves of your store — instead of the backroom.

• Answer any customer question on the spot.

• Reach any worker to help with any task with the press of a button.

• Give more customers the extraordinary service that results in more loyalty — and more return visits.

...all with the small business mobile computer designed for the way you work — and where you work.

Get the small business tool that gives you more.
More time. More money. More sales. More productivity.
The TC20 — the small business tool done right.

For more information, visit www.zebra.com/tc20

The TC20 puts all the features you need to
save time and money, increase sales and boost
profitability in your store,
right in the palm of your hand.

Built for work

Drop it on the floor. Spill water on it. Use it in a dusty backroom, out in the rain,
extreme heat or below freezing temperatures. The TC20 can handle it all.

All day power — always

Running low on power? No problem. No need to find a charger — just snap on
the unique PowerPack and keep on working.

A real scanner for real time-savings

Smartphone cameras aren’t built for barcode scanning — that’s why the TC20 delivers
the same scanning technology that most of the world’s retailers rely on ever y day. You
get instant and eortless point-and-shoot capture of any electronic or printed barcode in
any condition — just like taking a photo. And if you have a task that requires the capture
of a lot of barcodes, do it comfortably with the snap-on snap-o trigger handle.

Instantly document everything

Document anything with the 8 MP autofocus color camera — from damage to a
return to a copy of a driver’s license for a credit card application.

When it comes to service and support, we’ve got you covered

Get the right level of support for the right price with Zebra OneCare™ SV. You get
two years of coverage for normal wear and tear and device failure, unmatched
from-the-manufacturer technical suppor t, a Device Diagnostics Tool for onsite
troubleshooting, priority repair turnaround time, free return shipping, and more.
All for a fraction of the cost of a single, uncovered repair.

Easy to use — no learning curve

The TC20 brings the smartphone simplicity you want in a business tool — from Android
to the bright screen that is easy to see indoors and outside, to the large display and three
programmable buttons to instantly access your most used features and applications.

Doubles as a walkie-talkie

Get the power of an instant voice connection — at no cost. With the press of a button,
you can reach a specific worker, a specific group of workers, or all of your workers.*

The fastest wireless connections

All wireless radios are not created equally. WIth the TC20, you not only get the
fastest Wi-Fi and Bluetooth connections, you get wireless connections that are as
dependably solid and fast as wired connections.

Charge it your way

The TC20 charging cradle couldn’t be more versatile. Charge the all-touch or keyboard
models with or without the PowerPack. Charge the all-touch model with or without the
trigger handle. Or charge the PowerPack alone — all with one cradle. And the 5-slot
universal ShareCradle enables the ecient, cost-eective use of space in the backroom.

Entering barcodes into your apps couldn’t be easier

Send barcodes captured with the scanner right into your existing apps with Zebra’s
DataWedge — no programming or modification of your existing apps required. The
result? A big time-savings — without any cost.

GET BIG BUSINESS TECHNOLOGY FOR YOUR
SMALL BUSINESS. For 45 years, Zebra has made innovative

mobile devices that power the world’s largest retailers, driving

eciency, sales and profitability into the store. Now, with the TC20,

you can put that same innovation to work in your store.

SPECIFICATION SHEET

TC20 MOBILE COMPUTER

TC20 Specifications

PHYSICAL CHARACTERISTICS

TC2 0 ALL-TOU CH :

5.27 in. L x 2.82 in. W x .63 in. D

Dimensions

Weight

Display

Imager Window Corning Gorilla Glass

Touch Panel Capacitive Touch Panel; multi-touch

Power

Expansion Slot One 128G B micro SD slot

Network
Connections

Notifications Audible tone; multi-color LEDs; vibration

Keypad

Voice PTT Pro, PTT Express

Audio

Buttons

PERFORMANCE CHARACTERISTICS

CPU

Operating System Android Nougat 7.X

Memory 2GB RAM/1 6 GB Flash memory

Security Verified Boot

USER ENVIRONMENT

Operating
Temperature

Storage
Temperature

Drop
Specifications

Tumble
Specifications

Sealing IP54

134 mm L x 73.1 mm W x 16 mm D

TC20 WITH KEYBOARD:

6.45 in. L x 2.82 in W x .63 in. D
164 mm L x 7 3.1 mm W x 16 mm D

TC2 0 ALL-TOU CH : 6.88 oz./195 g
TC20 WITH KEYBOARD: 7.58 oz./215 g

4.3 in. color W VGA (800x480); LED backlight ;
Corning Gorilla Glass

Non-removable

Rechargeable Li-Ion: standard capacity,
3000mAh

Charge in under 4 hours (10hr s = 1 Shif t)

RTC backup

One USB OTG - host/client
(Type C connector)

TC 20 A ll -Touch : On-screen Keypad

TC20 Keyboard: Numeric

Speaker - 1 Watt (94dBA)

Voice support (Internal speaker/microphone)

2 microphones

Audio jack

Scan on each side, Volume Up/Down,
Power, push-to -talk (PT T) Key

QCOM MS M8937® 64 -bit 8-Core, ARM®
Cortex A53 1.4GHz, 512KB L2 cache,
power-optimization

14° F to 122 ° F / -10° C to 50° C

-40 ° F to 158 ° F / -40° C to 70° C

Multiple 4 f t./1. 2 m drop to tile over concrete
per MIL-STD at room temperature

300 tumbles, 1.6 ft./0.5 m

USER ENVIRONMENT (CONTINUED)

Vibration

Thermal Shock

Electrostatic
Discharge (ESD)

4G peak , 5 Hz to 2 kHz, 1 hour duration
per axis

-40 °C to 70°C rapid transition
10 cycles (1 cycle = 1.25 hour s at -40°C
and 1.25 hours at 70°C )

+/-15k v Air, +/-8kv contac t, +/-8k v charge body

INTERACTIVE SENSOR TECHNOLOGY (IST)

Accelerometer (3-axis), ambient light sensor, proximity sensor

DATA CAPTURE

Scanning

Rear Camera 8MP autofocus color camera with flash

RFID RFD2000 UHF RFID snap-on sled

SE2100 1D/2D imager
SE4710 1D/2D imager + rear camera

WIRELESS LAN

WLAN Radio

Data Rates

Operating
Channels

Security and
Encryption

Certifications

Fast Roam

802.11 a/ b/g/n/ac/d/r/h/i IPv4, IPv6

2.4 GHz: 20 M Hz, 40 MHz
5 GHz: 20 MHz, 40 MHz, 80 MHz

2.4 GHz (channels 1-13; 1-11 (US))

5GHz (channels 36- 48, 52-64, 100 -14 4,
149-165)

Actual operating channels/ frequencies and
bandwidths depend on regulatory rules and
certification agency.

WPA/ WPA2 ( PSK & Enterprise 802.1x); EA P­TTLS; PEAPv0-MSCHAPv2; EAP-TLS

802.11a/b/g/n; WPA; WPA2

802.11r

WIRELESS PAN

Bluetooth Bluetooth 4.2 BLE

MOBILITY DNA SOLUTIONS

Mobility Extensions (Mx) SmartDEX

Lifeguard™ for Android™ DataWedge

StageNow EMM Tool Kit

Mobility DNA is available on Android onl y. Features may vary by model
and a Support Contract may be required. To learn what solutions are
supported, please visit: https://developer.zebra.com/mobilitydna

WARRANTY

Subject to the terms of Zebra’s hardware warranty statement, the
TC20 is warranted against defec ts in workmanship and materials
for a period of 1 (one) year from the date of shipment. For complete
warranty statement, please visit: www.zebra.com/warranty

RECOMMENDED SERVICES

Zebra OneCareTM SV

Put the TC20
to work in:

Retail

• Front of store

• Back of store

• Stocking

• Receiving

• Shipping/Truck
loading

• BOPIS (buy online,
pick up in store)

Hospitality

• Order taking

Light warehouse

• Stocking

• Receiving

• Shipping/Truck
loading

* Just set up the pre-installed, free Work force Connect PTT Express sof tware to enable calls between workers carry ing the TC20 and any Zebra
PTT Express-enabled compatible Android or Windows mobile device.

SPECIFICATION SHEET

TC20 MOBILE COMPUTER

NA and Corporate Headquarters

[phone]
[e-mail]

©2017 ZIH Corp an d/or it s affiliates. A ll rig hts reserved. Zebra and the stylized Zebra hea d are trademarks of ZI H Corp, regis tered in m any jur isdictio ns
worldwide. All other trademarks are the property of their respective owners. Part number: SS-TC20 09/28/2017

Asia-Pacific Headquarters

[phone]
[e-mail]

EMEA Headquarters

zebra.com/locations
[e-mail]

Latin America Headquarters

[phone]
[e-mail]