COPYRIGHTS & TRADEMARKS: For complete copyright and trademark information, go to
www.zebra.com/copyright
.
WARRANTY: For complete warranty information, go to www.zebra.com/warranty
END USER LICENSE AGREEMENT: For complete EULA information, go to www.zebra.com/eula
Terms of Use
•Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and
maintaining the equipment described herein. Such proprietary information may not be used,
reproduced, or disclosed to any other parties for any other purpose without the express, written
permission of Zebra Technologies.
•Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs
are subject to change without notice.
•Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals
are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors
and disclaims liability resulting therefrom.
•Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of
the accompanying product (including hardware and software) be liable for any damages whatsoever
(including, without limitation, consequential damages including loss of business profits, business
interruption, or loss of business information) arising out of the use of, the results of use of, or inability to
use such product, even if Zebra Technologies has been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
.
.
Revision History
Changes to the original guide are listed below:
ChangeDateDescription
-01 Rev A12/2018Initial release.
-02 Rev A8/2019Remove Imager as Camera section from DataWedge chapter.
1. Swipe down from the Status bar to open the Quick Settings bar.
2. Touch > System.
3. Touch About phone.
11
4. Scroll to view the following information:
•Model
•Android version
•Android security patch version
•Kernel version
•Build number.
To determine the device serial number, touch About phone > Status.
•Serial number
Chapter Descriptions
Topics covered in this guide are as follows:
•Getting Started provides information on getting the TC20 up and running for the first time.
•Accessories describes the available accessories and how to use them with the TC20.
•USB Communication describes how to connect the TC20 to a host computer.
•DataWedge describes how to use and configure the DataWedge application.
•Settings provides the settings for configuring the TC20.
•Application Deployment provides information for developing and managing applications.
•Maintenance and Troubleshooting includes instructions on cleaning and storing the TC20, and
provides troubleshooting solutions for potential problems during TC20 operation.
•Technical Specifications provides the technical specifications for the TC20.
Notational Conventions
The following conventions are used in this document:
•Bold text is used to highlight the following:
•Dialog box, window and screen names
•Drop-down list and list box names
•Check box and radio button names
•Icons on a screen
•Key names on a keypad
•Button names on a screen.
•Bullets (•) indicate:
•Action items
•Lists of alternatives
•Lists of required steps that are not necessarily sequential.
•Sequential lists (for example, those that describe step-by-step procedures) appear as numbered lists.
Notational Conventions
The following conventions are used in this document:
12
•Bold text is used to highlight the following:
•Dialog box, window, and screen names
•Drop-down list and list box names
•Check box and radio button names
•Button names on a screen.
•Bullets (•) indicate:
•Action items
•Lists of alternatives
•Lists of required steps that are not necessarily sequential
•Sequential lists (for example, lists that describe step-by-step procedures) appear as numbered
lists.
Related Documents
•TC20 Mobile Computer Quick Start Guide, p/n MN-003018-xx.
•TC20 Mobile Computer Regulatory Guide, p/n MN-003019-xx.
•TC20 Mobile Computer User Guide for Android 8.0 Oreo, p/n MN-003240-xx.
For the latest version of this guide and all guides, go to: www.zebra.com/support
Service Information
If you have a problem with your equipment, contact Customer Support for your region. Contact information
is available at: www.zebra.com/support
When contacting support, please have the following information available:
•Serial number of the unit (found on manufacturing label)
•Model number or product name (found on manufacturing label)
•Software type and version number
Customer Support responds to calls by email or telephone within the time limits set forth in support
agreements.
If the problem cannot be solved by Customer Support, you may need to return the equipment for servicing
and will be given specific directions. We are not responsible for any damages incurred during shipment if
the approved shipping container is not used. Shipping the units improperly can possibly void the warranty.
Remove the microSD card from the device before shipping for service.
.
.
13
If the device was purchased from a business partner, contact that business partner for support.
Figure 1 Manufacturer Label
Product Feedback
If you have comments, questions, or suggestions about this guide, send an email to
EVM-Techdocs@zebra.com
Manufacturer Label
.
14
Getting Started
Introduction
This chapter provides information for getting the device up and running for the first time.
Setup
Perform this procedure to start using the TC20 for the first time.
1. Install a micro secure digital (SD) card (optional).
2. Charge the TC20.
3. Power on the TC20.
Installing a microSD Card
The microSD card slot provides secondary non-volatile storage. The slot is located under the access door.
Refer to the documentation provided with the card for more information, and follow the manufacturer’s
recommendations for use.
caution:
cautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.
1. Using a Phillips #0 screwdriver, remove two screws securing the access door.
Figure 2 Remove Access Door
Follow proper electrostatic discharge (ESD) precautions to avoid damaging the microSD card. Proper ESD pre-
15
2. Remove access door.
Figure 3 Remove Access Door
3. Align the microSD card with the SD card slot.
Figure 4 Align microSD Card
4. Push the microSD card into the SD card slot.
Figure 5 Push microSD Card into the SD Card Slot
5. Replace the access Door.
6. Secure the access door using the two screws.
16
Figure 6 Secure Access Door
Charging the Battery
Before using the device for the first time, charge the internal battery until the green Charging/Notification light
emitting diode (LED) remains lit. To charge the device, use a cradle with the appropriate power supply or USB
cable and power supply. For information about the accessories available for the device see Accessories on
page 23 for more information.
The internal battery charges from fully depleted to 90% in approximately four hours and from fully depleted to
100% in approximately five hours.
NOTE:
10 hours of use.
Use only Zebra charging accessories and batteries. Charge batteries at room temperature with the device in sleep mode.
Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). The device or accessory always performs
battery charging in a safe and intelligent manner. At higher temperatures (e.g. approximately +37°C (+98°F))
the device or accessory may for small periods of time alternately enable and disable battery charging to keep
the battery at acceptable temperatures. The device or accessory indicates when charging is disabled due to
abnormal temperatures via its LED and a notification appears on the display.
To charge the internal battery:
1. Connect the charging accessory to the appropriate power source.
2. Insert the device into a cradle or attach to a USB cable. The device turns on and begins charging. The
In many cases the 90% charge provides plenty of charge for daily use. A full 100% charge lasts for approximately
Charging/Notification LED blinks amber while charging, then turns solid green when fully charged.
17
Figure 7 Charging with Cradle
important:
Figure 8 Charging with USB Cable
Use only the Zebra USB-C Cable for charging.
18
Charging Indicators
Table 2 Charging/Notification LED Charging Indicators
StateLEDIndication
OffDevice is not charging. Device is not inserted correctly in the
Slow Blinking Amber (1 blink every
4 seconds)
cradle or connected to a power source. Charger/cradle is not
powered.
Device is charging.
Slow Blinking Red (1 blink every 4
seconds)
Solid GreenCharging complete.
Solid RedCharging complete but the battery is at end of useful life. See
Fast Blinking Amber (2
blinks/second)
Fast Blinking Red (2 blinks/second)Charging error but the battery is at end of useful life., e.g.:
Replacing the microSD Card
To replace the microSD card:
Device is charging but the battery is at end of useful life. See
system administrator for battery replacement services.
system administrator for battery replacement services.
Charging error, e.g.:
•Temperature is too low or too high.
•Charging has gone on too long without completion
(typically eight hours).
•Temperature is too low or too high.
•Charging has gone on too long without completion
(typically eight hours).
See system administrator for battery replacement services.
1. Press the Power button until the menu appears.
2. Touch Power off.
3. Touch OK.
4. If hand strap is attached, remove the hand strap.
5. Using a #0 Phillips screwdriver, remove two screws securing the access door.
6. Remove access door.
19
Figure 9 Remove Access Door
7. Slide the microSD card out of the SD card slot.
Figure 10 Align microSD Card
8. Lift the microSD card.
9. Align the replacement microSD card with the SD card slot.
Figure 11 Align microSD Card
10.Push the microSD card into the SD card slot.
20
Figure 12 Push microSD Card into the SD Card Slot
11.Replace the access Door.
12.Secure the access door using the two screws.
Figure 13 Secure Access Door
13.Replace the hand strap, if required.
14.Press and hold the Power button to turn on the device.
Resetting the TC20
There are four reset functions:
•Soft reset
•Hard reset
•Enterprise reset. See Performing an Enterprise Reset on page 140.
•Factory reset See Performing a Factory Reset on page 142.
Performing a Soft Reset
Perform a soft reset if applications stop responding.
1. Press and hold the Power button until the menu appears.
2. Touch Reset.
3. The device reboots.
21
Performing a Hard Reset
CAUTION: Performing a hard reset with a SD card installed in the TC20 may cause damage or data corruption to the SD
card.
Perform a hard reset if the TC20 stops responding.
1. Simultaneously press the Power and Volume Up buttons for at least five seconds.
2. When the screen turns off, release the buttons.
3. The TC20 reboots.
22
Accessories
Introduction
This chapter provides information for using the accessories for the device.
Accessories
This table lists the accessories available for the TC20.
Table 3 TC20 Accessories
AccessoryPart NumberDescription
Cradles
1-Slot Base Charge Only
Cradle
1-Slot Ethernet CradleCRD-TC2X-SE1ET-01Provides device charging and communication,
5-Slot Charge Only CradleCRD-TC2X-SE5CO-01Charges up to five devices. Requires power
Cradle MountBRKT-SCRD-SMRK-01Mounts the 5-Slot Charge Only Cradle to a
Mounting BracketKIT-TC2X-BS1FT-05Interconnects two 1-Slot Charge Only cradles
Batteries and Chargers
Extended Power PackBTRY-TC2X-PRPK1-01Charges the TC20 internal battery to provide
Vehicle Solutions
Cigarette Lighter Adapter
Auto Charge Cable
CRD-TC2X-BS1CO-01Provides charging for device and Extended
CHG-AUTO-USB1-01Provides power to the device from a cigarette
power pack. Requires power supply
(PWR-WUA5V12W0xx), and USB-C cable.
and charging for Extended Power Pack.
Requires power supply
(PWR-BGA12V50W0WW), DC line cord
(CBL-DC-388A1-01), and country-specific AC
line cord.
supply (PWR-BGA12V108W0WW), DC line
cord (CBL-DC-382A1-01), and
country-specific AC line cord.
wall or rack.
(5-pack).
additional power and extend the shift time.
lighter socket.
23
Accessories
Table 3 TC20 Accessories (Continued)
AccessoryPart NumberDescription
Audio Accessories
3.5 mm Audio AdapterCBL-TC51-HDST35-01Plugs into the device and provides audio to a
wired headset with collared 3.5 mm plug.
3.5 mm HeadsetHDST-35MM-PTVP-01Use for PTT calls.
Miscellaneous
Trigger HandleTRG-TC2X-SNP1-01Adds gun-style handle with a scanner trigger
SmartDEX SolutionDX30Provides wireless DEX communications to the
TC20.
Ethernet BracketBRKT-TC51-ENET1-01Use to connect the USB/Ethernet Adapter to
the 1-Slot Ethernet Cradle.
USB/Ethernet ModuleMOD-MT2-EU1-01Use with 1-Slot Ethernet Cradle to provide
Ethernet connectivity.
Cradle Mating AdapterKIT-TC2X-BS1FT-05Use the optional mating adapter to connect
two or more cradles together. Each cradle still
requires a power supply (5-pack).
Carrying Solutions
TC2X Soft HolsterSG-TC2X-HLSTR1-01Use to hold the device on hip. Accepts TC20
device with Trigger Handle.
TC20K Soft HolsterSG-TC20K-HLST1-01Use to hold the device on hip. Accepts TC20K
device with Trigger Handle.
TC2X Hand StrapSG-TC2X-HSTRP1-01Replacement hand strap (3–pack).
TC20K Hand StrapSG-TC20K-HSTP1-01Replacement hand strap for TC20K (3–pack).
Wrist/Arm MountSG-TC2X-ARMNT-01Use to mount the TC20 to the forearm.
Small Wrist Mount StrapSG-WT4023221-03RReplacement small wrist mount strap.
Large Wrist Mount StrapSG-WT4023221-04RReplacement long wrist mount strap.
Power Supplies
Power SupplyPWR-BGA12V50W0WWProvides power to the 1-Slot Ethernet Cradle.
Requires DC Line Cord, p/n
CBL-DC-388A1-01 and country specific three
wire grounded AC line cord sold separately.
Power SupplyPWR-BGA12V108W0WWProvides power to the 5-Slot Charge Only
cradle. Requires DC Line Cord, p/n
CBL-DC-382A1-01 and country specific three
wire grounded AC line cord sold separately.
Power SupplyPWR-WUA5V12W0USProvides 5 VDC, 2.5 A power to the USB-C
cable. Includes plug adapter for use in the
United States.
Power SupplyPWR-WUA5V12W0GBProvides 5 VDC, 2.5 A power to the USB-C
cable. Includes plug adapter for use in the
European Union.
24
Accessories
Table 3 TC20 Accessories (Continued)
AccessoryPart NumberDescription
Power SupplyPWR-WUA5V12W0EUProvides 5 VDC, 2.5 A power to the USB-C
cable. Includes plug adapter for use in the
United Kingdom.
Power SupplyPWR-WUA5V12W0AUProvides 5 VDC, 2.5 A power to the USB-C
cable. Includes plug adapter for use in
Australia.
Power SupplyPWR-WUA5V12W0CNProvides 5 VDC, 2.5 A power to the USB-C
cable. Includes plug adapter for use in China.
Power SupplyPWR-WUA5V12W0BRProvides 5 VDC, 2.5 A power to the USB-C
cable. Includes plug adapter for use in Brazil.
Power SupplyPWR-WUA5V12W0KRProvides 5 VDC, 2.5 A power to the USB-C
cable. Includes plug adapter for use in Korea.
Power SupplyPWR-WUA5V12W0INProvides 5 VDC, 2.5 A power to the USB-C
cable. Includes plug adapter for use in India.
DC Line CordCBL-DC-382A1-01Provides power from the power supply
(PWR-BGA12V108W0WW) to the 5-Slot
Charge Only Cradle.
DC Line CordCBL-DC-388A1-01Provides power from the power supply
(PWR-BGA12V50W0WW) to the 1-Slot
Ethernet Cradle.
2-Way DC Line CordCBL-DC-377A1-01Use to charge two 5-Slot Charge Only cradles
with one power supply.
2-Way DC Line CordCBL-DC-379A1-01Use to charge one 1-Slot Ethernet Cradle and
one 5-Slot Charge Only Cradle with one power
supply.
4-Way DC Line CordCBL-DC-380A1-01Use to charge four 1-Slot Ethernet cradles with
one power supply.
US AC Line Cord23844-00-00R7.5 feet long, grounded, three wire for power
supply.
USB-C CableCBL-TC2X-USBC-01The USB cable used to connect PC to single
slot USB cradle.
1-Slot Base Charge Only Cradle
The 1-Slot Base Charge Only Cradle provide 5 VDC for charging:
•TC20 battery
•Extended Power Pack
•TC20 and Extended Power Pack
•TC20 with Trigger Handle.
25
Setup
Accessories
Figure 14 1-Slot Base Charge Only Cradle Setup
Power Supply
USB-C Cable
Cable Routing
To cradle provides three ways to route the USB cable:
•Rear
•Left side
•Right side.
Figure 15 USB Cable Routing
Cable Holder
USB C Port
Cable Holder
Insert the USB-C cable connector into the USB port. Routing the cable to the rear, left, or right and use cable
holders to secure cable.
26
Connecting Cradles Together
The 1-Slot Base Charge Only Cradle can be connected together to form a row of cradles using the optional
mounting brackets.
1. Align a mounting bracket on either side of cradle.
Figure 16 Align Mounting Bracket
Accessories
2. Press the mounting bracket into the cradle.
3. Place cradle on flat surface.
4. Align second cradle.
Figure 17 Align Cradles
5. Press the cradle down ensuring that the bracket studs snap into the receiving holes in the cradle.
Charging the Device
To charge a device:
1. Insert the device into the slot to begin charging.
27
Figure 18 Battery Charging
Accessories
Charge/Notification
LED
2. Ensure the device is seated properly.
Battery Charging
The device’s Charging/Notification LED indicates the status of the battery charging in the device. See Table
on page 19 for device charging status. The battery charges from fully depleted to 90% in approximately four
hours and from fully depleted to 100% in approximately five hours.
NOTE:
10 hours of use.
Use only Zebra charging accessories and batteries. Charge batteries at room temperature with the TC20 in sleep mode.
Charging Temperature
Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). The device or cradle always performs
battery charging in a safe and intelligent manner. At higher temperatures (e.g. approximately +37°C (+98°F))
the device or cradle may for small periods of time alternately enable and disable battery charging to keep the
battery at acceptable temperatures. The device and cradle indicates when charging is disabled due to
abnormal temperatures via its LED.
In many cases the 90% charge provides plenty of charge for daily use. A full 100% charge lasts for approximately
28
1-Slot Ethernet Charge Cradle
The 1-Slot USB Charge Cradle:
•Provides 5 VDC power for operating the device.
•Charges the device’s battery.
•Provides USB communication with host computer.
•Provides USB and Ethernet communication using the Ethernet Bracket and Module adapter.
Figure 19 1–Slot USB Charge Cradle Setup
DC Line Cord
Accessories
AC Line Cord
Power Supply
USB A Connector
Ethernet Bracket Installation
To install the Ethernet Bracket:
1. Turn over the Ethernet Bracket.
2. Remove the thumbscrew securing the plate to the bracket.
USB micro-AB Port
USB micro-B Connector
29
Accessories
Figure 20 Remove Thumbscrew
3. Turn over the bracket and remove plate.
Figure 21 Remove Plate
4. Align the 1-Slot Ethernet Cradle with the plate.
Figure 22 Align Cradle with Plate
5. Slide the plate and cradle into the bracket.
30
Loading...
+ 141 hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.