XP-PEN Artist22RPro User Manual
Artist22R Pro
要
FAQ
www.xp-pen.com
Artist22R Pro FAQ
1. Customer Service and Warranty Policy
1.1. What's the warranty policy?
1.2. How do I contact customer service when I encounter a problem with the
Artist22R Pro?
2. Compatibility and Installation
2.1. How do I know whether the Artist22R Pro supports my computer?
2.2. How do I set up the Artist22R Pro on my Windows?
2.3. How do I set up the Artist22R Pro on my Mac?
2.3.1. How do I install the XP-PEN driver on Mac OS Mojave (10.14)?
2.3.2. How do I install the XP-PEN driver on Catalina (10.15)?
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2.3.3. How do I install the XP-PEN's New UI driver on MacOS Big Sur
(11.0)?
3. Software
3.1. How do I know the Software compatibility?
3.2. Does Artist22R Pro come with Free Creative Software?
3.2.1. ArtRage 5, OpenCanvas, Cartoon Animator 4 (Choose one to
redeem)
3.2.2. Explain Everything (3-Month Free)
4. Others
4.1. What can I do if I'm not satisfied with the product?
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4.2. What can I do if I'm sent a used product?
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1. Customer Service and Warranty Policy
1.1. What's the warranty policy?
Policy: We provide a 1-month return policy, a 1-year warranty (as long as the
product is non-human made damaged or non-accidentally damaged), and
lifetime technical support on all our tablets.
Note:
1. Only for customers living in the US - XP-PEN Technology Amazon US.
2. It's effective from the date of purchase.
1.2. How do I contact customer service when I encounter
a problem with the Artist22R Pro?
1) .By Amazon Buyer to Seller Message.
Click here.
We'll reply to you within 24 hours.
2).By email.
XP-PEN Tech Support email: service@xp-pen.com
We'll reply to you within 24 hours.
3).By online chat.
Our official website, https://www.xp-pen.com
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This start button is on the bottom side.
Available time: 10am-6pm (PST) / 6pm-2am (PST), Monday-Friday.
4).By phone supprt.
Please contact us at (+1) 657-445-6128.
Monday to Friday from 10:30am to 1:00pm, 2:00pm to 4:30pm.
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2. Compatibility and Installation
2.1. How do I know whether the Artist22R Pro supports
my computer?
The Artist22R Pro is NOT a standalone product. It must connect to a computer
to use.
It supports Wins 7 and above, Mac 10.10 and above, and Linux.
If you're not sure about the compatibility, we suggest you contact us by
service@xp-pen.com
*Please Remove Other Brand's Driver from your computer and reboot before
installing the XP-PEN's driver, or there will driver conflict problem
s.
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2.2. How do I set up the Artist22R Pro on my Windows?
2 Connection Ways
1. The USB-C to USB-C cable connection, and the power cable connection.
2. The USB-C to USB cable, HDMI cable connection, and power cable connection.
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-For a better experience, we suggest you download the tablet driver from the
XP-PEN official web, the link below.
https://www.xp-pen.com/download-483
We recommend you the New UI Beta Version.
* For more details of the tablet driver setting, please download Driver Manual on
the link above.
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2.3. How do I
*(For more details about the connection cables, please turn to 2.2.)
A. Please be noticed that you need to follow the steps below if your Mac OS is
Mojave (10.14), Catalina (10.15), or MacOS Big Sur (11.0).
set up the Artist22R Pro on my Mac?
Mac Mojave (10.14) or above OS upgrades in the security section, you need to
put programs into the accessibility list.
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2.3.1. How do I install the XP-PEN driver on Mac OS Mojave
(10.14)?
1. Please go to "Finder – Preferences - Sidebar".
2. On the Sidebar tab, please make sure your Macintosh HD (Mac) Hard Disk is
enabled.
Please visit the XP-PEN website (https://www.XP-PEN.com/download/index) and
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