Xerox Phaser 750 Troubleshooting Guide
Contents
Tektronix Supplies and Accessories 9
Print Quality Modes 16
TekColor™ Color Corrections 17
Paper Tips 18
Letterhead 19
Supported page sizes and image area 20
Paper and Transparency Trays 21
Paper Tray 21
Transparency Tray 22
Loading Paper or Transparency Tray 23
Multi-Purpose Tray 25
Overview 25
Loading the Multi-Purpose Tray 27
Loading Special Media 31
Tektronix Transparencies 31
Printing #10 Envelopes 33
Printing on Tektronix Color Laser Labels 36
Automatic 2-Sided Printing 39
Manual 2-Sided Printing From the Multi-Purpose Tray
43
Troubleshooting Print Quality 46
Symptom: Problem in one color only 48
Symptom: Problem in all four colors 50
Symptom: All four colors are solid black 52
Symptom: All four colors are extremely faded 52
Symptom: Pieces of print image missing all four
colors 54
Media Jams 55
Preventing media jams 55
Jam-Wrong Media 55
Jam at A 56
Jam at B (Lower Tray Assembly Only) 57
Combined User and Troubleshooting Manuals
1
Jam at C 58
Jam at D 60
Jam at E 62
Jam at Multi-Purpose Tray 63
Jam at Duplex Unit 64
Getting Help 66
The front panel Help button: 66
Printer CD-ROM 66
Tektronix web site 67
TekSMART™ Knowledge Base 67
PhaserLink™ Software 67
Color Connection 68
Other online services 68
Controlling Color Density 69
Print and use the Color Reference Page 69
Fonts 71
Resident typefaces (PostScript) 71
Resident typefaces (PCL5C) 71
Downloading fonts 72
Downloading fonts from a Macintosh 73
Printing a list of resident fonts 74
From a Macintosh 74
From a PC or workstation 74
Image Smoothing 75
Quick Collate 76
Requirements 76
Separation Pages 77
PANTONE Colors 78
Methods of printing PANTONE Colors 78
PANTONE Colors from color selection books 78
2
Phaser 850 Color Printer
Printer-specific PANTONE Colors 78
Installing the PANTONE Color files 79
From the Web 79
Printing the PANTONE Color Chart 80
Macintosh 80
PC 81
PhaserPrint Plug-in for Photoshop 82
Installing the plug-in: Macintosh 82
Installing the plug-in: Windows 83
Using the plug-in 84
Selecting options in the PhaserPrint dialog box 85
Number of copies 85
Print using (Macintosh) 85
Print using (Windows) 86
Printer model 86
Media size (selection) 86
Color Correction 86
Media 87
Quality 87
Rendering Intent 87
Compress Image Data 87
Fast preview 87
1st Page Preview 88
Image Smoothing 88
Stylized representation of the page 88
Scaling an image 89
Landscape orientation 89
Center images 89
Replicate images 89
Image size 89
Image separation 90
Number of images 90
Image layout 90
Media size (display) 90
Combined User and Troubleshooting Manuals
3
Show color preview of image 90
Printer Utilities 91
Locating the files on the printer’s CD-ROM 92
Installing the utility files for Macintosh 92
Installing the files for PC 92
Locating files on the Tektronix World Wide Web site
93
Locating files on the Tektronix FTP server 94
Downloading files to the printer from a Macintosh 95
Using the Apple Printer Utility to download files
95
Using the Apple Printer Utility to perform other
tasks 96
Downloading files to the printer from a PC 97
Downloading files from Windows 3.1 97
Downloading files from Windows 95 / Windows
98 97
Downloading files from Windows NT 97
Downloading files if your printer is connected to a
Novell Netware network 98
Downloading files if your printer is connected
through PhaserPort 99
Downloading files if your printer is connected to
Windows NT 99
Advanced Printing Features for Phaser 750 Printers 100
Previewing with 1st Page Preview 100
Requirements 100
Use 1st Page Preview 100
Reset the timeout 101
Automatic tray switching 101
Output Order 101
Output Order: Face Up 102
Output Order: Face Down 102
4
Phaser 850 Color Printer
Output Order hints 102
Intelligent Ready mode 102
Adjusting margins 103
Adjusting margins for a single-sided print 103
Adjusting margins for a duplex print 104
Adjusting Color Density 106
Calibrating Colors 106
Print and use the Color Reference Page 106
Adjust the colors 106
Calibrate for Paper 108
Color Sampler Charts for Phaser 750 Printers 109
Overview 109
Color charts 110
Printing a color sampler chart from the Phaser 750
printer’s front panel 111
Selecting a color correction and a print quality
mode 111
Printing a color sampler chart 111
Printing the desired colors from an application 111
Printing the color sampler charts with utility files 112
From a Macintosh 112
From a PC or workstation 112
Troubleshooting Phaser 750 Printers 113
Useful tools 113
Diagnostic Test Print 113
Color Density Samples and Color Reference Page
113
Printer CD-ROM 113
Windows driver help system 114
Color Connection 114
PhaserLink™ Software 114
Tektronix web site 114
Combined User and Troubleshooting Manuals
5
TekSMART™ Knowledge Base 115
Other online services 115
Internal Printer Pages 115
Front panel messages 117
Indicators 117
Messages 117
Maintaining print quality 119
Basic rules for troubleshooting 119
Print quality problems 120
Printing problems 131
Print quality hints 136
Media hints 137
Media handling 137
Double-sided printing 137
If your printer has an Automatic Duplex/Lower
Tray Assembly installed 137
Specialty media 137
Improving print speed 138
Printed colors are not what you expect 140
Printing PANTONE Colors 143
Using the Tektronix halftone screens 143
Selecting page sizes in Windows applications 144
Fonts printing incorrectly from Windows 145
Sharing the printer on a network 145
Driver, utility files, and front panel interactions
145
If the Apple Printer Utility does not work
(AppleTalk) 145
Startup Page prints even though it is disabled 146
PostScript printing errors 146
Enabling the PostScript error report 147
Error codes 148
Enabling and disabling the Startup Page 150
Enabling and disabling the Intelligent Ready feature
6
Phaser 850 Color Printer
151
Protected mode for the front panel menu 152
Macintosh utility files: 152
PC utility files: 152
Enabling and disabling SysStart Job execution 153
Macintosh users 153
PC and workstation users 154
Problems printing on labels 155
Labels are printed on the wrong side 155
Printing labels from Microsoft Word 155
Cleaning Phaser 750 Printers 156
Paper-pick rollers (a) 156
Paper-feed rollers (b) on the Lower Tray Assembly
156
Duplex Unit 156
Sensor 156
Cleaning the sensor 157
Cleaning other rollers 157
Supplies for Phaser 750 Printers 158
Coverage Examples 158
Toner Cartridges 159
Imaging Unit 160
Fuser 160
Fuser Roll and Cleaning Pad 161
Transfer Kit 161
Main Charge Grid 162
Supplies life information 162
Using the information on the Supplies Page 163
Regulatory Information for Phaser 750 Printers 164
Canadian EMC (Electromagnetic Compatibility)
regulatory standards 164
Declaration of conformity 165
Combined User and Troubleshooting Manuals
7
for 220-230 VAC equipment 165
FCC Class B device 167
for 100-120 VAC equipment 167
Material Safety Data Sheets for Phaser 750 Printers 168
MSDS for Toner 169
Environmental Specifications
(Temperature/Humidity/Power) 171
Index 173
8
Phaser 850 Color Printer
Tektronix Supplies and Accessories
Note
Imaging Unit
& Main Charge
Grid
Front
Door
Fuser
& Fuser
Roll
Inside the printer, all handles, knobs, and other features that
the user interacts with are blue.
Front Panel
Display
Toner
Cartridges
Toner
Door
0632-61
Supplies
When the front panel prompts you that a supply is low or needs to be
replaced, make sure that you have replacements on hand. To order
supplies and accessories, contact your local dealer or visit the
Tektronix web site:
www.tek.com/Color_Printers/supplies/
User Guide
9
33100-33
Supplies
High Capacity Toner Cartridges
Item Part Number
Cyan
Magenta
Yellow
Black
Standard Toner Cartridges
Item Part Number
Cyan
Magenta
Yellow
Black
016-1800-00
016-1801-00
016-1802-00
016-1803-00
016-1804-00
016-1805-00
016-1806-00
016-1807-00
0236-44
Main Change Grid
Item Part Number
Main Charge Grid 016-1665-00
10
Phaser 750 Color Printer
33100-35
Fuser
Item Part Number
110 volt
220 volt
33100-36
016-1839-00
016-1840-00
Fuser Roll and Cleaning Pad
Item Part Number
Fuser Roll (with Cleaning Pad) 016-1843-00
Fuser Cleaning Pad 116-0329-00
User Guide
11
0236-41
Imaging Unit
Item Part Number
Imaging Unit (Color Imaging Kit) 016-1841-00
0236-43
Transfer Kit
Item Part Number
Transfer Kit 016-1842-00
12
Phaser 750 Color Printer
Tektronix Professional Printing Paper
Item Size Description Part Number
Premium Color Printing
Paper
A/Letter (U. S.)
8.5 x 11 in.
500 sheets 016-1368-00
Premium Color Printing
Paper
Glossy Coated Paper A/Letter (U. S.)
Glossy Coated Paper A4 (Metric Letter)
Premium Cover Paper A/Letter (U. S.)
Premium Cover Paper A4 (Metric Letter)
A4 (Metric Letter)
210 x 297 mm
8.5 x 11 in.
210 x 297 mm
8.5 x 11 in.
210 x 297 mm
500 sheets 016-1369-00
100 sheets 016-1704-00
100 sheets 016-1705-00
100 sheets 016-1823-00
100 sheets 016-1824-00
Tektronix Transparency Film
Item Size Description Part Number
Premium A/Letter (U. S.)
8.5 x 11 in.
Premium A4 (Metric Letter)
210 x 297 mm
Standard A/Letter (U. S.)
8.5 x 11 in.
Standard A4 (Metric Letter)
210 x 297 mm
50 sheets 016-1427-00
50 sheets 016-1428-00
50 sheets 016-1431-00
50 sheets 016-1432-00
Tektronix Color Laser Labels
Size Description Part Number
A/Letter (U. S.)
8.5 x 11 in.
A/Letter (U. S.)
8.5 x 11 in.
100 sheets / 30 labels per sheet
1.0 x 2.625 in. labels
100 sheets / 6 labels per sheet
3.33 x 4.0 in. labels
016-1695-00
016-1696-00
User Guide
13
Tektronix Color Laser Labels
Size Description Part Number
A4 (Metric Letter)
210 x 297 mm
A4 (Metric Letter)
210 x 297 mm
100 sheets / 14 labels per sheet
38.1 x 99.1 mm labels
100 sheets / 8 labels per sheet
67.7 x 99.1 mm labels
016-1688-00
016-1689-00
Paper Trays
Item Paper Capacity Part Number
A/Letter (U. S.) 250 sheets 436-0282-02
A4 (Metric Letter) 250 sheets 436-0283-02
U. S. Legal 250 sheets 436-0314-02
Transparency Trays
Item Part Number
A/Letter (U. S.) 436-0284-02
A4 (Metric Letter) 436-0285-02
Printer Station
Features Part Number
Ergonomic surface height
■
■
Provides storage for supplies
ZCARTA
Internal Hard Drive
Feature Part Numbers
■
Adds collation
■
User documentation on disk
Enhanced Job Accounting
■
■
Enhanced PhaserLink features
14
Z750HD
Phaser 750 Color Printer
Automatic Duplex/Lower Tray Assembly
Features Part Number
Automatic duplex with the Duplex Unit
■
■
Lower Tray Assembly with:
■
1 Paper Tray
■
1 Transparency Tray
■
Increased paper-printing capacity
Increased printing versatility and convenience.
■
U.S./Standard:
ZDPLX Option 00
Metric: ZDPLX
Option 01
PhaserShare® Token Ring Network Card
Features Part Number
■
Easy to install
■
Token Ring connectivity
ZNBTR
Additional memory
Feature Part Numbers
Improved performance
64 Mbytes
■
■
128 Mbytes
ZMC64
ZMC128
User Guide
15
1.
2.
Print Quality Modes
You can select the Print Quality mode in the follow ways:
From the software driver. (This always overrides the front panel
setting.)
From the printer’s front panel. Press Menu, scroll to Print Quality,
press Menu, and select a Print Quality Mode.
Black and White
Fast Color
Standard
Enhanced
Premium
Converts all colors to black, white, and shades of
gray. Prints at 1200 x 600 dpi.
Fastest color print mode. Prints at 600 x 600 dpi
using only the cyan, magenta, and yellow toners;
black is a composite color. Not recommended for
black text.
General-purpose mode for color printing. Prints at
600 x 600 dpi using all four color toners.
Transparencies are always printed in Standard mode
even if another mode is selected.
Produces superior text resolution and smooth colors.
Prints at 1200 x 600 dpi.
Produces the highest-quality color prints at 1200 x
1200 dpi. Available only on 750P, 750DP, and the
750DX configurations.
16
Phaser 750 Color Printer
1.
2.
TekColor
Color Corrections
™
You can select the TekColor™ Color Correction mode in the following
ways:
From the software driver. (This always overrides the front panel
setting.)
From the printer’s front panel. Press Menu, scroll to Print Quality,
press Menu, and select a TekColor™ Color Correction.
Automatic
None
Vivid Color Produces the brightest possible colors. Makes blue colors
sRGB Display Closest match to computer screen colors.
SWOP Press Specification for Web Offset Publications. Use to match U. S.
Euroscale
Press
Commercial
Press
Optimizes colors for each element (text and graphics) on the
page. Best all-purpose selection.
No color correction applied. Use with printer specific (i.e.,
using the printer’s PANTONE® Color chart) PANTONE®
Colors or when no correction is desired.
appear less purple. Use when printing transparencies.
press standards.
Use to match equivalent Imation Matchprint® proofs.
Use to match commercial Imation Matchprint® proofs. Best
choice for comps.
Features
DIC Use to match Dai Nippon printing inks on coated paper.
Toyo Use to match commercial Toyo printing inks on coated
Use Printer
Setting
paper.
Uses the selection made at the printer's front panel.
To set a printer default TekColor correction:
■ At the READY menu, press Menu.
■ Scroll to Print Quality, press Menu.
■ Scroll to TekColor Correction, press Menu.
■ Scroll to the correction, press OK.
User Guide
17
Paper Tips
Caution
Do not use any media designed for inkjet printers, especially
inkjet coated paper and inkjet transparencies. Inkjet media is
coated with a substance that will damage the fuser. Tektronix
does not furnish warranty service for damage or malfunction
caused by the use of non-Tektronix supplies or consumables.
Always use Tektronix media that has been specially designed
for use with Tektronix Laser Printers.
■ To prevent Jam-Wrong Media errors, load only paper in the PAPER
tray and Tektronix transparencies in the TRANSPARENCY tray or
Multi-Purpose tray.
■ If you have the Automatic Duplex/Lower Tray Assembly:
■ Insert the Duplex Unit only in the upper (a) slot.
■ Insert the TRANSPARENCY tray only into the middle (b) tray
slot.
Paper Tips
■ Insert the PAPER tray into the middle (b) or lower (c) slot.
■ Always use the Multi-Purpose Tray (d) for specialty media.
d
a
x
e
l
p
u
D
A
b
r
e
t
t
e
r
L
/
e
p
a
P
c
l
a
g
e
r
e
L
p
a
P
0236-06
■ When loading the Multi-Purpose Tray, the front panel
automatically prompts you to select the media type and media
size.
18 Phaser 750 Color Printer
■ When you select a media tray by location (Upper, Middle, Lower,
Multi-Purpose Tray), the printer picks from that tray, regardless
of the tray’s media type or size.
■ Always keep media in a sealed package to avoid the effects of
humidity, which can affect print quality.
Letterhead
■ For printing letterhead:
■ In the PAPER tray put this material face-down.
■ In the Multi-Purpose Tray put this material face-up.
User Guide 19
Supported page sizes and image area
23451
0632-57
The printer supports five media sizes, which you select in the Print
screen (using a supported printer driver).
Margins
Media Page size Print area Top /
1 Letter
2A4
3 Legal
4 Executive
5 #10
Envelope
8.5 x 11 in. 8.21 x 10.56 in. .22 in. .14 in.
210 x 297 mm 200 x 287 mm 5 mm 4.8 mm
8.5 x 14 in. 8.2 x 13.5 in. .23 in. .14 in.
7.25 x 10.5 in. 6.93 x 10.31 in. .22 in. .15 in.
4.13 x 9.5 in.
(104.8 x
3.8 x 9.2 in.
(96.5 x 233.7 mm)
Bottom
.16 in.
(4.1 mm)
241.3 mm)
Sides
.14 in.
(3.6 mm)
20 Phaser 750 Color Printer
Paper and Transparency Trays
PAPER
A/Letter
PAPER
A4
PAPER
Legal
Paper Tray
PAPER
4
A
0632-01
■ 250-sheet capacity
■ 60 - 90 g/m
■ Use Tektronix Premium Color Printing Paper or Premium Laser
Bond Paper for best results.
2
(16 - 24 lb.)
■ Paper only. Do not load transparencies.
Note
Load only laser paper in the paper trays. Specialty papers
such as Tektronix Glossy Coated Paper, Tektronix Premium
Cover Paper, envelopes, and Tektronix Laser Labels must be
loaded in the Multi-Purpose Tray.
Do not use transparency in the P
APER tray. This will result in
a Jam-Wrong Media error.
User Guide 21
Trays
TRANSPARENCY
A/Letter
TRANSPARENCY
A4
Transparency Tray
Y
C
N
E
R
A
P
S
N
4
A
A
R
T
0632-02
■ Use only Tektronix transparencies. See page 9 for supplies
ordering information. For information on Tektronix
transparencies, visit the Tektronix web site:
www.tek.com/Color_Printers/products/supplies/trans/index.html
■ Install the transparency tray only in the printer’s upper or middle
tray slots. If this tray is installed in the lower tray slot, a front
panel error occurs that stops the print job. The transparency tray
must then be moved to the upper or middle tray slot.
Caution
Use of non-Tektronix transparencies can damage printer
components or produce poor image quality.
Do not load paper in the Transparency tray, this will result in
Trays
■ Tektronix transparencies
a Jam-Wrong Media error.
■ Use only Premium or Standard Tektronix transparencies (see
page 9 for supplies ordering information)
■ 100-sheet capacity
22 Phaser 750 Color Printer
Loading Paper or Transparency Tray
Note
Place the side to be printed (for example, letterhead paper)
face-down under the hooks.
1. Push down on the tray’s metal plate until it clicks, locking it in
place.
R
E
P
A
P
4
A
0632-08
2. Fan the media to release sheets that are stuck together.
0632-09
User Guide 23
3. Place the media in the tray under the hooks.
Caution
Keep the media level below the indicator on the tray’s
label; otherwise, the printer may jam or be damaged.
■ Letterhead: Load this material face-down under the tray
hooks.
■ Transparencies: Place the Tektronix logo strip face-up under
the transparency tray hooks. Use Tektronix transparencies
only.
MAXIMUM TRAY LEVEL
A4
TRANSPARENCY
0632-10
4. Tray capacity:
a. Paper tray 250 sheets
b. Transparency tray 100 sheets
5. Insert the tray.
■ For tray placement guidelines, see page 18.
24 Phaser 750 Color Printer
Multi-Purpose Tray
Overview
Always use the Multi-Purpose Tray for speciality media; it supports
the following media types:
Supported Media Tray capacity Media thickness
Paper and Paper 2nd Side
75-105 g/m
2
, (20-28 lb.)
100 sheets Thin
Tektronix Transparency Film 50 sheets Normal
Tektronix Glossy Coated Paper 30 sheets Normal
Heavy paper:
■ Cover Stock
■ 120-163 g/m
■ Index Stock
■ 120-163 g/m
■ Card Stock
■ 120-163 g/m
2
), (40- 60 lb.)
2
, (60- 90 lb.)
2
, (32- 40 lb.)
30 sheets Thick
Tektronix Color Laser Labels 30 sheets Thick
#10 Envelopes 10 envelopes Thick
switch
Multi-Purpose Tray
User Guide 25
Note
For the best coverage when using laser paper heavier than
105 g/m2 (28 lb.) in the Multi-Purpose Tray, select Heavy
Paper as the media type.
If the printer experiences frequent media jams at the
Multi-Purpose Tray, move the Media Thickness Switch to a
thicker setting. If the printer experiences frequent
double-feed errors at the Multi-Purpose Tray, move the
Multi-Purpose Tray
Media Thickness Switch to a thinner setting.
Thin Thick
Normal
33100-68
Note
The printer prompts you for the paper type and size. If the
wrong media is selected, the printer’s front panel displays a
Jam-Wrong Media message.
26 Phaser 750 Color Printer
Loading the Multi-Purpose Tray
1. Pull out the slide and adjust the guides for the width of the media.
0632-11
2. Adjust the Media Thickness switch for the media you are using
(see page 25).
Thin Thick
Normal
33100-68
User Guide 27
3. Insert the media:
■ For Tektronix Transparencies place the Tektronix strip
facing down and refer to page 31.
■ For Tektronix Color Laser Labels, place face-up and refer to
page 36.
■ For envelopes, place face-up and refer to page 33.
■ For letterhead, place face-up and refer to page 19.
0632-63
4. The front panel prompts you to select the media type and then the
media size:
Tektronix Transparency
Tek Transparency
Letter or A4
OK
OK
0632-44
28 Phaser 750 Color Printer
Tektronix Glossy Coated Paper
Tek Glossy Coated Paper
OK
Letter
OK
Tektronix Premium Cover Paper
Heavy Paper
OK
Letter
OK
Tektronix Color Laser Label
Tek Labels
OK
Letter
OK
Paper
■ Letterhead
■ Office Laser Paper
■ Standard paper and letterhead 75 - 105 g/m
or A4
0632-45
or A4
0632-64
or A4
0632-47
2
(20 - 28 lb.)
Paper
Letter
OK
OK
Legal, A4,
or Executive
0632-48
User Guide 29
Paper 2nd Side
■ Standard paper and letterhead 75 - 105 g/m
2
(20 - 28 lb.)
Paper-2nd Side
Letter
Heavy Paper
■ Cover Stock 120-163 g/m
■ Index Stock 120-163 g/m
■ Card Stock 120-163 g/m
Heavy Paper
Letter
Envelope #10
Envelope
# 10
2
(60 lb.)
2
(90 lb.)
2
(40 lb.)
OK
OK
0632-51
OK
OK
OK
OK
Legal, A4,
or Executive
0632-49
Legal, A4,
or Executive
0632-50
5. In the Print screen (using a supported driver), select
Multi-Purpose Tray. Send the job to the printer.
30 Phaser 750 Color Printer
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