Xerox Phaser 740, Phaser 740L Advanced User Guide

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P H A S E R® 7 4 0 a n d 7 4 0 L LASER PRINTERS

Advanced Features and Troubleshooting Manual

www.tek.com/Color_Printers/

P H A S E R® 7 4 0 a n d 7 4 0 L LASER PRINTERS

Advanced Features and Troubleshooting Manual

www.tek.com/Color_Printers/

Phaser

740 and 740L Laser Printers

Advanced Features and Troubleshooting Manual

V3 January 1999 071-0236-00

Copyright © Tektronix, Inc. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc.

Tektronix

, Phaser Inc. PhaserLink™, PhaserPrint™, PhaserSym™, PhaserTools™, TekSMART™, and the TekColor™ name are trademarks of Tektronix, Inc. TekColor Care

Adobe Birch

, Acrobat

, Carta

, Acrobat

, Mythos

, PhaserShare

, Quake

, the TekColor

and RealSUPPORT

Reader, Illustrator

, and Tekton

icon, and Made For Each Other

are service marks of Tektronix, Inc.

, PageMaker

are registered trademarks and Adobe Jenson™, Adobe Brilliant Screens™

, Photoshop

are registered trademarks of Tektronix,

, and PostScript

, ATM

, Adobe Garamond

technology, and IntelliSelect™ are trademarks of Adobe Systems Incorporated or its subsidiaries which may be registered in certain jurisdictions.

Apple Geneva

, LaserWriter

, Monaco

, LocalTalk

, and New York

, Macintosh

are registered trademarks, and QuickDraw™ is a trademark of Apple Computer

, Mac

OS, AppleTalk

TrueType2

, Apple Chancery

, Chicago

Incorporated.

Marigold™ and Oxford™ are trademarks of AlphaOmega Typography.

Avery™ is a trademark of Avery Dennison Corporation.

FTP

Software is a registered trademark of FTP Software, Incorporated.

PCL

is a registered trademark of Hewlett-Packard Corporation.

Hoeﬂer Text was designed by the Hoeﬂer Type Foundry.

ITC Avant Guard Gothic ITC Zapf Dingbats

are registered trademarks of International Typeface Corporation.

, ITC Bookman

, ITC Lubalin Graph

, ITC Mona Lisa

, ITC Symbol

, ITC Zapf Chancery

, and

Bernhard Modern™, Clarendon™, Coronet™, Helvetica™, New Century Schoolbook™, Optima™, Palatino™, Stempel Garamond™, Times™, and Univers™ are trademarks of Linotype-Hell AG and/or its subsidiaries.

MS-DOS

and Windows

WingDings™ in TrueType

are registered trademarks of Microsoft Corporation.

format is a product of Microsoft Corporation. WingDings is a trademark of Microsoft

Corporation and TrueType is a registered trademark of Apple Computer, Inc.

Albertus™, Arial™, Gill Sans™, Joanna™, and Times New Roman™ are trademarks of Monotype Corporation.

Antique Olive

is a registered trademark of M. Olive.

Eurostile™ is a trademark of Nebiolo.

Novell

Sun

and NetWare

, Sun Microsystems

Incorporated.SPARC

are registered trademarks of Novell, Incorporated.

, and Sun Microsystems Computer Corporation

is a registered trademark of SPARC International, Incorporated. SPARCstation™ is a trademark of

are registered trademarks of Sun Microsystems,

SPARC International, Incorporated, licensed exclusively to Sun Microsystems, Incorporated.

Ethernet

UNIX

is a registered trademark of Xerox Corporation.

is a registered trademark in the US and other countries, licensed exclusively through X/Open Company Limited.

Other marks are trademarks or registered trademarks of the companies with which they are associated.

PANTONE

Colors generated by the Phaser 740 and 740L Printers are four- and/or three-color process simulations and may not match PANTONE-identiﬁed solid color standards. Use current PANTONE Color Reference Manuals for accurate colors.

PANTONE Color simulations are only obtainable on this product when driven by qualiﬁed Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualiﬁed licensees.

All trademarks noted herein are either the property of Tektronix, Inc., Pantone, Inc., or their respective companies.

User safety summary

Terms in manual:

Power sour ce:

or ground. Use only the speciﬁed power cord and connector. Refer to a qualiﬁed service technician for changes to the cord or connector.

Operation of product:

Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of explosive gases.

Safety instructions: Terms on product:

Care of product:

or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair, and whenever you clean the product.

Ground the product:

contact a licensed electrician to install a properly grounded outlet.

CAUTION Conditions that can result in damage to the product. WARNING Conditions that can result in personal injury or loss of life.

Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor

Avoid electric shock by contacting a qualiﬁed service technician to replace fuses inside the product.

Read all installation instructions carefully before you plug the product into a power source.

CAUTION A personal injury hazard exists that may not be apparent. For example, a

DANGER A personal injury hazard exists in the area where you see the sign.

Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the power cord

Plug the three-wire power cord (with grounding prong) into grounded AC outlets only. If necessary,

panel may cover the hazardous area. Also applies to a hazard to property including the product itself.

Symbols as marked on product:

DANGER high voltage: Protective ground (earth) terminal: Use caution. Refer to the manual(s)

for information:

Hot surface on or in the printer. Use caution to avoid personal injury:

WARNING:

WARNING: CAUTION:

If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock. Electrical product may be hazardous if misused.

For your protection, do not defeat any interlocks. This product utilizes a laser. Use of control or adjustments or performance of procedures other than those speciﬁed

herein may result in hazardous radiation exposure. Do not open covers and do not repair yourself. Refer servicing to qualiﬁed personnel.

This product is certiﬁed under IEC 825 as a Class 1 Laser Product:

When you operate this equipment, the socket outlet should be near the equipment and be easily accessible.

DANGER:

Invisible laser radiation when open and interlock defeated. AVOID DIRECT EXPOSURE TO BEAM.

PELIGRO:

Cuando se abre y se invalida el bloqueo, se producen radiaciones invisibles de láser. EVITESE LA EXPOSICION

´ DIRECTA A TALES RAYOS.

CLASS 1 LASER PRODUCT

KLASSE 1 LASER PRODUKT

CLASSE 1 LASER PRODUIT

CLASE 1 LASER PRODUCTO

CAUTION:

Invisible laser radiation when open and interlocks defeated. AVOID DIRECT EXPOSURE TO BEAM.

VARNING:

Osynlig laserstrálning när denna del är öppnad och spärrar är urkopplade. STRÅLEN ÄR FARLIG.

VORSICHT:

Unsichtbare Laserstrahlung, wenn Abdeckung geöffnet und Sicherheitsverriegelung überbrückt. NICH DEM STRAHL AUSSETZEN.

VAROI:

Näkymätön avattaessa ja suojalukitus ohitettaessa olet alttiina lasersäteilylle. ÄLÄ KATSO SÄTEESEN.

ATTENTION:

Rayonnement laser invisible dangereux en cas d'ouverture et lorsque la sécurité est neutralisée. EXPOSITION DANGEREUSE AU FAISCEAU.

VARNING:

Osynlig laserstrálning när denna del är öppnad och spärrar är urkopplade. BETRAKTA EJ STRÅLEN.

ADVARSEL:

Usynlig laserstràling ved abning når sikkerhedsafbrydere er ude af funktion. UNDGÅ UD ÆTTELSE FOR STRÅLING.

Class 3B

ADVARSEL:

Usynlig laserstraling nar deksel åpnes og sikkerhedslas brytes. UNNGÅ EKSPONERING FOR STRÅLEN.

PJQT4521ZA

33100-45

FOR USERS IN JAPAN

This equipment is in the 2nd Class category (information equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council For Interference by Information Technology Equipment aimed at preventing radio interference in such residential area. When used near a radio or TV receiver, it may become the cause of radio interference. Read the instructions for correct handling.

1 Color Printer Resources

Printed and on-line books 2 Tektronix World Wide Web sites 3

2 Advanced Print Features

All about media 5

Margins and print area 7 Media hints 8

Loading media trays 9

Loading paper Loading Tektronix transparencies 10

Using the Multi-Purpose Tray 12

Loading specialty media in the Multi-Purpose Tray 15

Duplex printing 26

Automatic duplex 26 Manual duplex 28

Adjusting margins 33

Adjusting margins for a single-sided print 33 Adjusting margins for a duplex print 35

Using fonts 37

Resident typefaces (PostScript) 37 Resident typefaces (PCL5) 37 Downloading fonts 37

Printing a list of resident fonts 39 Using Quick Collate 40 Using Slip Sheets 41 Previewing with Check Print 42 Using Image Smoothing 44 Automatic tray switching 44 Output Order 45 PhaserLink PDF Direct Printing 46 PhaserPrint Plug-in for Photoshop 46

Installing the plug-in: Macintosh 46

Installing the plug-in: Windows 47

Using the plug-in 47

Selecting options in the PhaserPrint dialog box 48

3 Consumables

User-replaceable components 57

When to replace components 58

Consumable life information 60

Advanced Features and Troubleshooting Manual

4 Troubleshooting

On-line support 63 Customer Support Centers 64 Getting information by fax 65 Diagnostic tools 66

Maintaining print quality 69 Symptoms and solutions 70 Print quality hints 83 Media hints 84

Media handling 84

Double-sided printing 84

If your printer has an Automatic Duplex/Lower Tray Assembly installed 84

Specialty media 84 Improving print speed 85

Relative port speed 85

Fastest print time 85 Printed colors are not what you expected 86

Printing PANTONE Colors 87

Using the Tektronix halftone screens 87 Selecting page sizes in Windows applications 88 Fonts printing incorrectly from Windows 89 Sharing the printer on a network 90 Startup page prints even though it is disabled 91 PostScript printing errors 92 Enabling the PostScript error handler 93 Error codes 94 Clearing a media jam 97

Jam at A 98

Jam at B 99

Jam at C 100

Jam at D 102

Jam at E 104

Jam at Multi-Purpose 105

Jam at Duplex Unit 106 Occasional cleaning 107

Printing the cleaning page 109

Cleaning the sensor 110

Cleaning other rollers 110

5 Printer Management

PhaserLink™ Printer Management software 111 Usage Profile 112 Job Accounting 113 Enabling and disabling the Startup Page 114 Changing the Energy Star timeout 115 Protected mode for the front panel menu 116

Phaser 740 and 740L Laser Printers

6 Using Color

Print-quality modes Color corrections 118 Controlling color density 119 Printing the Color Sampler Charts 123

Overview 123 Printing samplers from a Macintosh 125 Printing samplers from a PC 127 Printing a color sampler chart from the front panel 129

PANTONE® Color Files 130

Methods of printing PANTONE® Colors 130 Installing the PANTONE® Color files 132 Printing the PANTONE® Color Chart 133

117

7 Using Printer Utilities

Using the files on the printer’s CD-ROM 135

Downloading files from a Macintosh 135 Using the Apple Printer Utility to perform other tasks 137 Downloading files from a PC 138 Downloading files from the Tektronix World Wide Web site 140 Downloading files from the Tektronix ftp server 141

8 Connecting Peripheral Devices

Connecting SCSI devices 144

Required items 144

Connection overview 144 Connecting one SCSI device 145 Connecting multiple SCSI devices 146 Initializing a formatted SCSI device 147

Macintosh users 147

PC and workstation users 147 Enabling and disabling SysStart Job execution 148

Macintosh users 148

PC and workstation users 148

Advanced Features and Troubleshooting Manual

vii

9 Using Your Printer with a Scanner

Overview 149 Making copies 150

Copying a single page 150 Copying multiple pages with an Auto-Document Feeder 151

Using the front panel Copier Menu 152

Copier Menu 153

Placing and scaling images 154

Copying at 100% scale 154 Copying to fit full-bleed images 155 Scaling images using Zoom 156 Scaling images using Scan Area 156

10 Regulatory Information and Specifications

Canadian EMC (Electromagnetic Compatibility) regulatory standards 157 Declaration of conformity 158 FCC Class B device 159 Material Safety Data Sheets 160

MSDS for Toner 161 Specifications 163

Index

viii

Phaser 740 and 740L Laser Printers

Chapter

Color Printer Resources

Tektronix offers the following suite of books, web sites, and software tools to help you get the fullest (and most colorful) use from your printer. The books and software tools are all located on the printer’s CD-ROM.

Advanced Features and Troubleshooting Manual

Color Printer Resources

Printed and on-line books

Setup Guide

Printed book is shipped with your printer.

Online book is included on the printer’s CD-ROM in pdf (Acrobat) format.

■

Taking inventory

Unpacking

■

Setting up

■

Installing printer software

■

User Guide

Printed book is shipped with your printer.

Online book is included on the printer’s CD-ROM in pdf (Acrobat) and html formats.

Loading media

■

Duplex printing

■

Consumables information

■

Troubleshooting print quality

■

Front panel tutorial

■

Calibrating colors

■

PhaserShare Networking Setup Guide

Printed book is shipped with your printer.

Online book is included on the printer’s CD-ROM in pdf (Acrobat) format.

Connecting your printer to a network:

■

Novell NetWare

■

Ethernet

TCP/IP

■

Token Ring

AppleTalk

■

Phaser 740 and 740L Laser Printers

Color Printer Resources

Advanced Features and Troubleshooting Manual

Online book is included on the printer’s CD-ROM in pdf (Acrobat) and html formats.

Order a printed copy: order number 071-0236-00.

■

All about media

■

Using color

Advanced troubleshooting

■

Connecting peripherals

■

PhaserShare Networking Manual

Online book is included on the printer’s CD-ROM in pdf (Acrobat) and html formats.

Order a printed copy: order number 071-0180-001

■ System administration:

■ Setting printer parameters

■ Printer status

■ Printer management:

■ Usage Proﬁle reports

■ PhaserLink software

T ektronix W orld Wide Web sites

Tektronix home page

What it includes Where to ﬁnd it

■ Product and supplies

information

■ Downloading printer

drivers

■ Finding your local

reseller

www.tek.com/Color_Printers

Advanced Features and Troubleshooting Manual

Color Printer Resources

PhaserLink software

What it includes Where to ﬁnd it

Printer administration and support tool using World Wide Web technology

■ Status of print jobs

■ Tracking printer usage

■ Conﬁgure printer

■ Routine

■ Set security for

TekSMART™ Knowledge Base

What it includes Where to ﬁnd it

■ Extensive technical

■ Easy search function

www.tek.com/Color_Printers/ product/phaserlink.html

Enter your printer’s Internet address in your web browser

settings

troubleshooting

password-protected features

www2.tek.com/merlin/tko

troubleshooting library

Color Connection

What it includes Where to ﬁnd it

Link to the world of Tektronix color:

■ Color education

■ Printing ideas

■ Personalized email

subscription

■ colorize.com

Phaser 740 and 740L Laser Printers

www.colorconnection.tektronix.com

Chapter

Advanced Print Features

All about media

Paper Trays

Tektronix laser paper

500 sheets per package

016-1368-00 A/Letter 016-1369-00 A4

Use Tektronix paper for best results.

PAPER

33100-38

Tray sizes: 436-0282-02 A/Letter

436-0283-02 A4 436-0314-02 Legal

Paper weight: 60 - 90 g/m

16 - 24 lb.

Tray capacity: 250 sheets (75 g/m

Transparency Trays

Tektr onix Transparencies

50 sheets per package

016-1654-00 A/Letter 016-1655-00 A4

Use only Tektronix transparencies.

TRANSPARENCY

33100-20

Tray sizes: 436-0284-02 A/Letter

436-0285-02 A4

, 20 lb. paper)

Tray capacity: 100 sheets

Advanced Features and Troubleshooting Manual

Advanced Print Features

Multi-Purpose Tray

Use the Multi-Purpose Tray for specialty media.

Media sizes: Metric:

88.9 x 254 mm — 216 x 355.6 mm U.S:

3.5 x 10 in. — 8.5 x 14 in.

Tray capacity: up to 100 sheets, depending on media

type and weight

Media types:

■ Tektronix Laser Paper

500 sheets per package

75 – 150 g/m

016-1368-00 A/Letter 016-1369-00 A4

20 – 40 lb.

■ T ektronix Transparencies

100 sheets per package

■ Tektronix Glossy Coated Paper

100 sheets per package

■ Tektronix Fabric Transfer

016-1654-00 A/Letter 016-1655-00 A4

016-1704-00 A/Letter 016-1705-00 A4

016-1637-00 A/Letter

100 sheets per package

■ Laser Labels

■ #10 Envelopes

■ Cover stock

up to 163 g/m

■ Card stock

up to 163 g/m

■ Index

up to 163 g/m

, 60 lb.

, 40 lb.

, 90 lb.

Phaser 740 and 740L Laser Printers

Margins and print area

The image area of a print is a bit smaller than the media size. You may need to adjust the page margins in your application software to match the print area.

N O T

To assure the correct page margins, use the drivers supplied on the printer’s CD-ROM.

Supported media sizes selected in drivers and front panel

Media Page size Print area Top Bottom Sides

Letter 8.5 x 11 in. 8.2 x 10.6 in. .2 in. .2 in. .15 in.

A4 210 x 297 mm 200 x 287 mm 5 mm 5 mm 5 mm

Legal 8.5 x 14 in. 8.2 x 13.6 in. .2 in. .2 in. .15 in.

#10 Envelope*4.13 x 9.5 in.

Envelope support is not intended for large-scale production printing.

104.8 x 241.3 mm

3.8 x 9.2 in.

96.5 x 233.7 mm

Advanced Print Features

Margins

.16 in.

4.1 mm

.16 in.

4.1 mm

.14 in.

3.6 mm

23 41

0236-03

Advanced Features and Troubleshooting Manual

Advanced Print Features

Media hints

C A U T I O

Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies. Inkjet media is coated with a substance that will damage the fuser; Tektronix does not furnish service for damage or malfunction caused by the use of non-Tektronix supplies or consumables. Alwa ys use Tektronix media that has been specially designed for use with Tektronix Laser Printers.

■ For the best print quality, load only paper in the PAPER tray and Tektronix

transparencies in the TRANSPARENCY tray.

■ When printing a large number of sheets of paper or transparencies, use the

media-speciﬁc trays for best reliability.

■ If you have the Automatic Duplex/Lower Tray Assembly:

■ Insert the Duplex Unit only in the upper (

■ Insert the TRANSPARENCY tray only into the middle (

■ Insert the PAPER tray into the middle (

■ Always use the Multi-Purpose Tray (

) for specialty media.

) slot.

) tray slot.

) or lower (c) slot.

Duplex

A/Letter

Paper

■ When using the Multi-Purpose Tray, always select the appropriate media

Legal

Paper

0236-06

type in the front panel after loading the media.

■ When you select a media tray by location (Upper, Middle, Lower,

Multi-Purpose Tray), the printer picks from that tray, regardless of the tray’s

media type or size.

■ Always keep media in a sealed package to avoid the effects of moisture and

dryness, which can affect print quality.

N O T

For details on automatic duplex printing, refer to page 26.

Phaser 740 and 740L Laser Printers

Loading media trays

Loading paper

Push down on the PAPER tray’s metal plate until it clicks, locking it in place.

Fan the paper.

Advanced Print Features

PAPER

0236-07

Place paper in the tray under the hooks. The side to be printed is always face-down in the tray.

Loading letterhead paper

Load letterhead paper with the side to be printed face-down.

Place the top of the page under the hooks.

Load up to 250 sheets of paper, depending on thickness. The label on the inside of the tray is a reference for media level.

PAPER

1234567

PAPER

1234567

0236-08

Insert the PAPER tray into any of the three slots on the printer.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Loading T ektronix transparencies

Push down on the TRANSPARENCY tray’s metal plate until it clicks, locking it in place.

Fan the transparencies, being careful not to leave ﬁngerprints, which can result in a smudged print.

Place Tektronix transparencies in the tray so that the logo strip is under the hooks, face-up.

TRANSPARENCY

0236-09

Load approximately 100 sheets of transparency ﬁlm. Use the label on the inside of the tray as a reference for the proper amount of media.

TRANSPARENCY

0236-10

Insert the TRANSPARENCY tray:

■ If you have only a single-tray slot, insert the TRANSPARENCY tray there.

■ For printers with the Automatic Duplex/Lower Tray Assembly, insert

the TRANSPARENCY tray into the Middle slot.

■ For printers with only the Lower Tray Assembly (Duplex Unit is not

installed), insert the TRANSPARENCY tray into the Upper or Middle slots.

Phaser 740 and 740L Laser Printers

Hints for making transparencies

Advanced Print Features

C A U T I O

■ Use only Tektronix transparencies.

■ For information on the advantage of Tektronix transparencies over other

brands, visit the Tektronix web site:

www.tek.com/Color_Printers/supplies/trans/index.html

Using the Transparency tray

■ For the best printing reliability, use the TRANSPARENCY tray for printing

multiple transparencies.

■ Always load the TRANSPARENCY tray with the logo strip face-up, placed

under the hooks.

Using the Multi-Purpose Tray

■ Refer to page 15 for detailed instructions on loading transparencies in the

Multi-Purpose Tray.

■ Set the Media Thickness Switch to Medium for the best media-picking

reliability. Refer to page 13 for details.

■ Insert Tektronix transparencies with the logo strip face-down, entering the

printer ﬁrst.

■ Select Transparency at the front panel prompt.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Using the Multi-Purpose Tray

The Multi-Purpose Tray serves as another tray for loading any supported type of media ranging in size from 88.9 x 254 mm to 216 x 355.6 mm (3.5 x 10 in. to

8.5 x 14 in.). Load a single sheet or a stack of media, depending on the media’s type and thickness.

Use the Multi-Purpose Tray to accomplish the following:

■ Print on standard and specialty media

Standard media

■ Laser paper

■ Tektronix transparencies

Specialty media

■ Tektronix glossy coated paper

■ Card stock

■ Laser labels

■ Tektronix fabric transfer

■ Envelopes (#10 size or larger)

■ Manual duplex (two-sided) printing on laser paper, glossy paper, and card

stock

C A U T I O

Two-sided printing on specialty media can shorten printer component life. For opacity and feed reliability, use paper that is at least 90 g/m results, do not use heavy toner coverage on Side 1 of a manual duplex print.

(24 lb. bond). For best

Phaser 740 and 740L Laser Printers

Advanced Print Features

Setting media thickness

Because the printer accommodates varying media weights in the Multi-Purpose Tray, you can manually select a media thickness for the most reliable paper-picking. The Media Thickness Switch is only applicable for the Multi-Purpose Tray.

Open the left side door. The blue Media Thickness Switch is located on the paper feeder and has three settings:

a. Thin

b. Medium

c. Thick

abc

0236-11

Move the switch to the setting for the desired media. Use the guidelines in the following table to determine which type of media requires which setting.

Thin

■ Standard laser

paper 75 - 105 g/m (20 - 28 lb.)

■ Heavy laser paper

109 - 150 g/m (29 - 40 lb.)

■ Tektronix glossy coated

paper

■ T ektronix Transparencies

For the best print quality when using heavy laser paper (over 105 g/m2, 28 lb.) in the

Multi-Purpose T ray, select Card as the media type.

N O T

If the printer experiences frequent media jams at the Multi-Purpose Tray, move the Media Thickness Switch to a thicker setting. If the printer experiences frequent double-feed errors at the Multi-Purpose Tray, move the Media Thic kness Switch to a thinner setting.

Medium

Thick

■ Cover stock up to 163 g/m

(60 lb. Cover)

■ Card stock up to 163 g/m

■ Index up to 163 g/m

■ Tektronix Fabric Transfer media

■ Laser Labels

■ #10 Envelopes

(90 lb.)

(40 lb.)

Advanced Features and Troubleshooting Manual

Advanced Print Features

Inserting the media

Adjust the guides to the width of the media you are using.

Insert the media with the side to be printed face-up and the top of the page entering the printer ﬁrst.

Do not overﬁll the Multi-Purpose Tray: keep the media to just below the limit indicator.

Capacity in the Multi-Purpose Tray varies, depending on media thickness. These are general guidelines:

Media type Tray capacity

■ Laser paper: 100 sheets

■ Tektronix transparencies: 50 sheets

■ Tektronix glossy coated paper: 75 sheets

■ Card stock: 30 sheets

■ Laser labels: 30 sheets

■ Tektronix fabric transfer: 1 sheet

■ #10 Envelopes: 10 envelopes

Enter the appropriate media type in the front panel; the currently selected media is marked with an asterisk (*):

MPT: Paper * <--- ---> OK

N O T

The printer waits a minute for you to select a media type in the front panel. After a minute, the job prints, using the previously selected media type. Selecting the wrong media type will result in poor print quality.

In the application’s Print screen under Tray Selection or Paper Source, depending on the driver, select the Multi-Purpose Tray and send the job to the printer.

N O T

For instructions on loading speciﬁc types of media, refer to “Loading specialty media in the Multi-Purpose Tray” on page 15.

Phaser 740 and 740L Laser Printers

Loading specialty media in the Multi-Purpose Tray

Tektronix Transparencies

Set the Media Thickness Switch to Medium.

Adjust the tray’s guides for the width of your Tektronix transparencies.

Insert the transparency with the logo strip face-down, entering the printer ﬁrst.

Advanced Print Features

0236-12

Fill the Multi-Purpose Tray to the level indicator on the guide (maximum capacity is 50 sheets).

0236-13

At the front panel’s media type prompt, scroll to Transparency and press OK.

MPT: Transparency <--- ---> OK

In the application’s Print screen under Tray Selection or Paper Source, depending on the driver, select the Multi-Purpose Tray and send the job to the printer.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Letterhead

For the thickness setting, treat letterhead media as you would laser paper. Adjust the Media Thickness Switch according to these guidelines:

■ Thin: 105 g/m

■ Medium: 109 - 150 g/m

■ Thick:

Adjust the tray’s media guides for the width of your paper.

Insert the letterhead paper with the side to be printed face-up; the top of the

heavier than 150 g/m2 (40 lb.)

(28 lb.) or lighter

(29 - 40 lb.)

0236-12

page enters the printer ﬁrst.

Phaser 740 and 740L Laser Printers

Advanced Print Features

Fill the Multi-Purpose Tray to the level indicator on the guide (maximum capacity is 100 sheets, depending on the media’s thickness).

At the front panel’s media type prompt, scroll to Paper and press OK.

0236-14

MPT: Paper <--- ---> OK

In the application’s Print screen under Tray Selection or Paper Source, depending on the driver, select the Multi-Purpose Tray and send the job to the printer.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Tektronix Glossy Coated Paper / Card Stock

C A U T I O

Adjust the printer’s Media Thickness Switch:

Medium: Tektronix glossy coated paper

Thick: Card stock

0236-15

Adjust the tray’s media guides for the width of your media.

Insert the media with the side to be printed face-up and the top entering the printer ﬁrst.

9698-116

Fill the Multi-Purpose Tray to the level indicator on the guide (maximum capacity is 50 sheets).

Phaser 740 and 740L Laser Printers

Advanced Print Features

At the front panel’s media type prompt, scroll to the appropriate media type you installed and press OK.

MPT: Coated Paper <--- ---> OK

MPT: Card or Envelope <--- ---> OK

In the application’s Print screen under Tray Selection or Paper Source, depending on the driver, select the Multi-Purpose Tray and send the job to the printer.

N O T

If the media is a non-standard size, you must position the image correctly in the application:

Select a printer page size that is larger than your media.

Center the image at the

top center

of the selected size in your application.

0236-16

Printing hints

■ Image quality and media feed reliability will vary depending on the weight

and thickness of the media.

■ Always use card stock in the recommended weight range ( up to 163 g/m

40 lb.).

■ Do not use a card stock that is coated or has a rough surface.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Envelopes

Prepare each envelope by tucking the envelope ﬂap inside the envelope.

Adjust the printer’s Media Thickness Switch to Thick.

0236-17

Adjust the tray’s media guides for the width of your envelopes.

Insert the envelopes with the short end entering the printer ﬁrst and the side to be printed facing up; the edge where you place the stamp enters the printer ﬁrst in some applications (make a test print before proceeding).

Place

Stamp

Here

Place

Stamp

Here

0236-18

Fill the Multi-Purpose Tray to the level indicator on the guide (maximum capacity is 10-15 envelopes, depending on thickness).

N O T

Print only 10-15 envelopes at a time. This printer is not made to handle high-capacity production envelope printing. Envelopes may wrinkle depending on weight and stiffness of envelope media.

At the front panel’s media type prompt, scroll to Card or Envelope and press OK.

MPT: Card or Envelope <--- ---> OK

In the front panel’s Printer Defaults menu, scroll to Multi-Purpose Media and select #10 Envelope under Media Size.

Phaser 740 and 740L Laser Printers

Advanced Print Features

8. In your application:

■ Create a document with the following measurements:

■ Width: 4.13 in. (104.8 mm)

■ Length: 9.5 in. (241.3 mm)

■ Margins: .2 in.

■ Access the Page Setup menu and make these selections:

■ Paper Size: #10 Envelope

■ Orientation: Landscape

9. In a supported printer driver:

Select Multi-Purpose Tray as the paper source and send the job to the printer.

Guidelines for printing envelopes

C A U T I O

■ Use envelopes that are at least #10-size (4.1 x 9.5 in., 104.8 x 241.3 mm).

■ Do not use envelopes with a plastic window or a metal clip.

■ Make sure that the envelope has no exposed gummed surfaces. The

To avoid media jams and damage to the printer components, make sure that you follow the guidelines listed here.

gummed ﬂap must be closed and tucked into the envelope when inserting the envelope into the Multi-Purpose Tray.

■ Do not print on the envelope’s back side.

■ Keep unused envelopes in their packaging to avoid the effects of moisture

and dryness, which can affect print quality and cause wrinkling.

Envelope printing hints

■ Many applications include a tool for creating an envelope document. For

example, Microsoft Word includes an Envelopes and Labels feature under the Tools menu. Make sure that you select Face Up; select the feed method icon showing the stamp end entering the printer ﬁrst, with the image centered; and unselect Clockwise Rotation.

■ Check the Tektronix web site for any application- or platform-speciﬁc

information for printing envelopes on this printer.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Laser labels

Tektronix recommends using Avery™ labels:

■ A/Letter: 5160, 5164

■ A4: L7162, L7165

C A U T I O

Do not use any media designed for inkjet printers. Inkjet media is coated with a substance that will damage the fuser; Tektronix does not furnish service for damage or malfunction caused by the use of non-Tektronix supplies or consumables.

Adjust the Media Thickness Switch to Thick.

0236-17

Adjust the tray’s media guides for the width of your label sheets.

Insert the label sheets with the side to be printed face-up, with the top of the sheet entering the printing ﬁrst.

Fill the Multi-Purpose Tray to the level indicator on the guide (maximum capacity is 30 label sheets).

At the front panel’s media type prompt, scroll to Label and press OK.

MPT: Labels <--- ---> OK

Phaser 740 and 740L Laser Printers

0236-19

Advanced Print Features

Refer to your application’s manual for information on page orientation and page margins.

If your application has a setting for Avery™ labels, use it as a template. Otherwise, set margins and spacing according to the guidelines in the instruction sheets that are included with the labels. This table shows which

Avery setting to choose with each label size.

Sheet size Label size Avery™ label

A/Letter 3.33 x 4 in. 5160

1 x 2.63 in. 5164

A4 38.1 x 99.1 mm L7163

67.7 x 99.1 mm L7165

In the application’s Print screen under Tray Selection or Paper Source,

setting

depending on the driver, select the Multi-Purpose Tray and send the job to the printer.

Guidelines for printing on labels

C A U T I O

■ Use Avery label stock.

■ Each label is at least 25 x 67 mm or 1 x 2.625 in. in size. Smaller labels may

To avoid media jams and damage to the printer components, make sure that you follow these guidelines.

peel off and damage the fuser or imaging unit.

■ If any of the labels on a sheet are missing, do not use that sheet; it may

damage the fuser or imaging unit.

■ When selecting Label as the media type, the printer requires that the room

temperature be cooler than 27˚ C (81˚ F). If the temperature is above 27˚ C (81˚ F), the printer reports an error and stops printing.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Tektronix Fabric Transfer Media

Set the Media Thickness Switch to Thick.

0236-17

Adjust the tray’s media guides for the width of your Fabric Transfer media.

Insert only one sheet of media at a time, with the side to be printed up (logo side down) and the top of the media entering the printer ﬁrst.

In the application, reverse the image horizontally (the image must print backward to transfer correctly).

At the front panel’s media type prompt, scroll to Fabric Transfer and press OK.

In the application’s Print screen under Tray Selection or Paper Source, depending on the driver, select the Multi-Purpose Tray and send the job to the printer.

Phaser 740 and 740L Laser Printers

Flip Horizontal

9698-111

Guidelines for printing on Fabric Transfer media

Advanced Print Features

C A U T I O

■ For best print quality and reliability, use only Tektronix Fabric Transfer

To avoid media jams and damage to the printer components, make sure that you follow these guidelines.

media.

■ Load only one sheet of Fabric Transfer media at a time; otherwise, the

printer may report Jam at Multi-Purpose Tray.

■ After printing, use a professional heat press to transfer the image. For

instructions, refer to the information sheet included with the Tektronix Fabric Transfer media.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Duplex printing

There are two ways that you can make a duplex print:

Automatic duplex

■ Requires the Automatic Duplex/Lower Tray Assembly

■ Laser paper only: 75 - 90 g/m

■ Automatically prints double-sided with a single driver selection or

Manual duplex

■

Automatic duplex

(Tektronix order number ZDPLX)

(20 - 24 lb.)

front-panel selection. No user interaction required.

Multi-Purpose T ray Paper tray

Laser paper only: 60 - 90 g/m2 (16 - 24 lb.).

Laser paper, Tektronix glossy paper, and card stock.

C A U T I O

Never install media in the Duplex Unit. It is meant to be empty to automatically reverse media for double-sided printing. When the printer detects media in the Duplex Unit, it reports Jam at Duplex Unit.

Make sure that the Duplex Unit is inserted in the printer’s upper slot.

Load 75 - 90 g/m2 (20 - 24 lb.) laser paper in the PAPER tray and insert the tray into the printer’s middle or lower slot.

Duplex

A/Letter

Paper

Legal

Paper

0236-06

Phaser 740 and 740L Laser Printers

Advanced Print Features

Decide on a binding preference (how the page turns) for Step 4:

Long-Edge The page turns on the long side, regardless of orientation.

Short-Edge The page turns on the short side, regardless of orientation.

Landscape Portrait

Long edge

Short

edge

9102-50

In the application’s Print screen, select the Duplex option and a binding preference.

Macintosh: LaserWriter 8.5.1

From the pull-down menu, choose Layout.

Check Print on Both Sides.

Select the icon for your binding preference:

Long-Edge Short-Edge

Macintosh: LaserWriter 8.3.4

Click the Options button.

Select 2-Sided Printing.

Select Long-Edge Binding or Short-Edge Binding.

PC: Windows 3.1x

Click the Setup button.

Click the Features tab.

Select 2-sided printing.

Select Long-Edge Binding or Short-Edge Binding.

PC: Windows 95 / Windows 98

Click the Properties button.

Click the Paper tab.

Click More Options button and select Printing on Both Sides.

Select Flip on Long-Edge or Flip on Short-Edge.

PC: Windows NT4

Click the Properties button.

Click the Advanced tab.

Under Paper/Output, select Print on Both Sides.

Select Short Side or Long Side.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Manual duplex

C A U T I O

Multi-Purpose T ray

■ Laser (bond) paper: 90 - 150 g/m

■ Tektronix glossy paper

■ Card stock: up to 163 g/m

■ Cover stock: up to 163 g/m

Use only laser bond paper for duplexing in the paper trays; use laser paper, glossy paper, or card stock for duplexing in the Multi-Purpose Tray. Two-sided printing on specialty media can shorten component life. F or opacity and f eed reliability, use laser paper that is 90 g/m on Side 1 of a manual duplex print; also, increase the top margin on Side 1.

(24 lb. bond). For best results, do not use heavy toner coverage

(recommended)

(24 - 40 lb.)

(40 lb.)

(60 lb. cover)

Paper trays

■ Laser paper only: 60 - 90 g/m

■ If you do not have the Automatic Duplex/Lower Tray Assembly

(16 - 24 lb.)

Phaser 740 and 740L Laser Printers

Advanced Print Features

Using the Multi-Purpose Tray

Side 1

O T E

For a multi-page document, print odd-numbered pages for Side 1. (This selection is application-speciﬁc.)

Place the paper in the Multi-Purpose Tray:

The side to be printed is face-up.

The top of the page enters the printer ﬁrst.

1234567

Select the media type at the printer’s front panel prompt.

Media type Front panel selection

Standard paper or letterhead

90 - 105 g/m Tektronix glossy coated paper Coated paper Card stock Heavy paper or letterhead

109 - 150 g/m

In the application’s Print screen under Tray Selection or Paper Source,

(24 - 28 lb.)

(29 - 40 lb.)

Paper

Card or envelope

depending on the driver, select the Multi-Purpose Tray and send the job to the printer.

Remove the printed paper from the output tray.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Side 2

O T E

For a multi-page document, print even-numbered pages for Side 2. (This selection is application-speciﬁc.)

Place the paper in the Multi-Purpose Tray:

■ The blank side is face-up (the side that has already been printed is now

face-down).

■ The top of the page enters the printer ﬁrst.

1234567

0236-21

Select the media type at the printer’s front panel prompt:

Media type Front panel selection

Paper or Letterhead

90 - 105 g/m Tektronix glossy coated paper Coated paper Card stock Paper or Letterhead

109 - 150 g/m

In the application’s Print screen under Tray Selection or Paper Source,

(24 - 28 lb.)

(29 - 40 lb.)

Paper 2nd side

Card or envelope

depending on the driver, select the Multi-Purpose Tray and send the job to the printer.

Remove the printed paper from the output tray.

Phaser 740 and 740L Laser Printers

Advanced Print Features

Using a PAPER tray

Side 1

O T E

For a multi-page document, print odd-numbered pages for Side 1. (This selection is application-speciﬁc.)

Place the paper in the PAPER tray:

The side to be printed is face-down.

The top of the page is under the paper tray’s hooks. This example shows letterhead paper.

1234567

PAPER

32564-08

Insert the PAPER tray into the printer.

Use either the front panel or the application’s Print screen with a supported driver to make these selections:

Select the tray by location: Upper, Middle, or Lower

Select output order: Face Down

Send the job to the printer.

Remove the printed paper from the output tray.

Advanced Features and Troubleshooting Manual

1234567

Advanced Print Features

Side 2

O T E

For a multi-page document, print odd-numbered pages for Side 1. (This selection is application-speciﬁc.)

Place the paper in the PAPER tray:

The side to be printed is face-down (the side that has already been printed is now face-up).

The top of the page is under the paper tray’s hooks.

PAPER

1234567

32564-09a

Insert the PAPER tray into the printer.

Use either the front panel or the application’s Print screen with a supported driver to make these selections:

Select the tray by location: Upper, Middle, or Lower

Select output order: Face Up

Send the job to the printer.

Phaser 740 and 740L Laser Printers

Adjusting margins

This printer provides a front-panel interface to adjust the page margins:

Advanced Print Features

Single-sided print Duplex (Double-sided print)

■ Automatically prints when the printer has one tray only.

■ Requires the Automatic Duplex/Lower Tray Assembly.

■ Duplex Unit must be installed in the upper tray slot.

■ In the front panel’s Printer Defaults men u, Duplex

mode must be enabled.

Adjusting margins for a single-sided print

You might want to adjust the margins on a single-sided page if the image area is not centered on the page. In other words, the margins are not even, relative to the outside edge of the paper.

0236-63

In the front panel’s Printer Defaults menu, set the Duplex mode to Disable.

Print the Margin Adjust page from the front panel.

Press Menu.

Scroll to Calibrate Margins. Press Menu; the display reads:

Print Calibration Page <--- ---> Print

Press Print.

Determine if the margins need adjustment: use the page’s top- and left-margin gauges to note how much the margins are off-center.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Adjust the left margin:

In the Calibrate Margins menu, scroll to Adjust Left Margin. Press Menu.

Adjust Left Margin:+0 <--- ---> OK

Enter the amount of adjustment from Step 3 (press <--- or ---> to increase or decrease the amount); press OK.

Adjust the top margin:

Scroll to Adjust Top Margin. Press Menu.

Adjust Top Margin:+0 <--- ---> OK

Enter the amount of adjustment from Step 3 (press <--- or ---> to increase or decrease the amount); press OK.

Reprint the calibration page to conﬁrm the adjustment.

Phaser 740 and 740L Laser Printers

Adjusting margins for a duplex print

You might want to adjust the margins on a two-sided page if the image area of the front side (shown in blue) is not aligned with the image area of the second side (shown in red).

Advanced Print Features

0236-62

Adjust the margins for a single-sided print (refer to page 33).

In the front panel’s Printer Defaults menu, enable the Duplex mode: select Long-Edge or Short-Edge.

Print the Margin Adjust page from the front panel.

Press Menu.

Scroll to Calibrate Margins. Press Menu; the display reads:

Print Calibration Page <--- ---> Print

Press Print.

Advanced Features and Troubleshooting Manual

Advanced Print Features

To determine if the margins need adjustment:

Hold the page up to the light to see if the margin on the front and back sides align.

Use the page’s top- and left-margin gauges to note how much the alignment is off.

Adjust the left margin:

In the Calibrate Margins menu, scroll to Adjust Left Margin. Press Menu.

Adjust Left Margin:+0 <--- ---> OK

Enter the amount of adjustment from Step 4 (press <--- or ---> to increase or decrease the amount); press OK.

Adjust the top margin:

Scroll to Adjust Top Margin. Press Menu.

Adjust Top Margin:+0 <--- ---> OK

Enter the amount of adjustment from Step 4 (press <--- or ---> to increase or decrease the amount); press OK.

Reprint the calibration page to conﬁrm the adjustment.

Phaser 740 and 740L Laser Printers

Using fonts

Resident typefaces (PostScript)

The printer accepts Adobe Type 1 and Type 3 downloadable fonts, TrueType fonts, PCL5, and a variety of user-deﬁned fonts.

To extend font capability, the printer supports a SCSI-connected external hard disk for storage of additional fonts. Refer to “Connecting Peripheral Devices” on page 143 for more information.

ATM (Adobe Type Manager) software (provided on a separate CD-ROM shipped with your printer) helps your computer to display these fonts on screen as they will appear in your prints.

All printer conﬁgurations are shipped with 136 resident fonts. To print a sample of the printer’s fonts, see page 39.

Resident typefaces (PCL5)

For PCL5 (Printer Command Language) printing (HP LaserJet 4 emulation), the printer supports Courier, Times, and Universe typefaces in medium, bold, italic medium, and italic bold. Before the printer accepts PCL data, the printer port must be set to AutoSelect.

Advanced Print Features

Downloading fonts

Printer-resident fonts are always available for printing. Additional downloadable fonts can be sent from your computer and stored in the printer’s memory or on an external hard disk. Adding more printer memory expands the number of fonts that can be stored on your printer.

Downloading fonts saves print time when printing large, or several documents, that use those fonts.

The printer accepts these (and other) downloadable fonts:

Before printing, make sure that the fonts speciﬁed in your document are installed in the printer or are set up correctly. If you request a font in an application that is not resident in the printer, or is not correctly installed, the text is printed in Courier typeface.

■ Type 1

■ Type 3

■ Adobe

■ Agfa

■ Bitstream

■ Microsoft

■ Apple

■ TrueType (scalable to any point size; look the same on-screen and printed).

Refer to “Connecting Peripheral Devices” on page 143 for more information on external SCSI disks for font storage.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Downloading fonts from a Macintosh

From the printer’s CD-ROM, run the Installer application. Select Custom Install. Select Printer Utilities.

From the PhaserTools folder on your computer’s hard disk, double-click Apple Printer Utility. Select your printer’s zone (AppleTalk Zones) and

your printer (Printers).

Click Open Printer; a dialog box appears.

Click the arrow next to Printer Preferences.

Click the arrow next to Fonts for a list of installed fonts and locations.

Click Add.

Select your font folder, then select the font you want to download.

Under Destination, select the download location: either the printer’s memory or an attached hard disk.

Click Add for one font or click Add All for all fonts in the folder.

10.

Click Send; the font(s) appear in the list.

N O T

To remove downloaded fonts, click Remove.

Downloading fonts with Windows 95 / Windows 98 (parallel connection only)

To download fonts to a SCSI hard drive, download the DOS-based utility PCSEND.EXE (developed by Adobe Systems Inc. for downloading Adobe fonts) from the Tektronix ftp server using the following address:

ftp://ftp.tek.com/Color_Printers/bbs/pcs/misc_utilities/PCSEND.EXE

See “Downloading ﬁles from the Tektronix ftp server” on page 141 for more information.

N O T E

PCSEND.EXE

parallel port on the computer. The ﬁle does not support printers connected via Ethernet.

will support downloading of fonts to a printer directly connected to a

Phaser 740 and 740L Laser Printers

Printing a list of resident fonts

From a Macintosh

From the printer’s CD-ROM, run the Installer application. Select Easy Install.

From the PhaserTools folder on your computer’s hard disk, double-click Apple Printer Utility. Select your printer’s zone (AppleTalk Zones) and

your printer (Printers).

Click Open Printer; a dialog box appears.

From the File menu, select Print Font Samples.

From a PC or workstation

From the printer’s CD-ROM, run setup.exe. Select Easy Install.

Open the PHSRTOOL directory. Open the SAMPLERS subdirectory.

Use one of these methods to send to the printer the FONTS.PS ﬁle:

Advanced Print Features

■ PC users: Use the DOS COPY command.

■ Windows NT users: Send the ﬁle to the printer by typing the

following at the DOS prompt:

lpr -S <IPaddress> -P PS FONTS.PS

■ Workstation users: Send the ﬁle to the printer as you would any

PostScript ﬁle.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Using Quick Collate

Requirements

■ Plus Features (Option FP, order number Z740FP)

■ SCSI external hard disk

Quick Collate speeds the collation and printing of large print jobs and multiple sets of documents. The collate function in some software applications repeatedly sends each page to the printer in sequence until the requested number of copies is printed. With the Quick Collate option, the job is sent only once and then multiple collated sets are produced by the printer, allowing much faster processing time.

The number of pages that can be collated at one time depends on the size of the hard disk attached to the printer.

Select Quick Collate through a supported driver, generally through the Properties (Windows 95/Windows 98) or Printer Speciﬁc Options (Macintosh) menus.

Quick Collate hints

Output order.

Output Face Up box.

Increasing the collation capacity.

can collate at once, purchase a larger hard disk.

Quick Collate and Check Print.

with Check Print, only the ﬁrst page of the ﬁrst set is printed before pausing for review.

N O T

Make sure that you disable the collate function in your application, because the printer’s Quick Collate option is faster than the collate function in software applications.

Depending on your driver, select Output Face Down or uncheck the

To increase the number of pages that the printer

When you use the printer’s Quick Collate option

Phaser 740 and 740L Laser Printers

Using Slip Sheets

You can have the printer insert a slip sheet, or a divider page, to separate print jobs, multiple copies of a single print job, or individual pages of a print job.

There are two selections to make in your printer driver.

In a supported driver, locate the Slip Sheet options:

■

LaserWriter 8.3.4 driver:

In the Print dialog box, click Options.

■

LaserWriter 8.5.1 driver:

In the Print dialog box, use the Printer-Speciﬁc Options pull-down menu.

■

Windows 95 / Windows 98 PostScript driver:

In the Device Options tab, select Printer Features.

■

Windows NT driver:

From the Properties tab, select the Advanced tab. From the Document Options tab, select Printer Features

Advanced Print Features

■

Adobe PS3 driver for Windows 3.1:

Select the Features tab options.

Select one of the following for Slip Sheet:

Off Turns off the slip sheet feature. End of Job Inserts a slip sheet between individual print jobs. End of Set Inserts a slip sheet between copies, or sets, of a multi-cop y

End of Page Inserts a slip sheet between every page of a print job.

Select one of the following for Slip Sheet Source:

Upper Tray Takes paper for the slip sheet from the upper media tray. Middle Tray Takes paper for the slip sheet from the middle media tray, if

Lower Tray Takes paper for the slip sheet from the lower media tray, if

Multi-Purpose Tray

print job.

you have a Lower Tray Assembly installed.

you have a Lower Tray Assembly installed. Takes paper for the slip sheet from the Multi-Purpose Tray.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Previewing with Check Print

Requirements

■ Plus Features (Option FP, order number Z740FP)

■ Enable the feature in the printer’s front panel

When printing multiple pages through the driver (either multiple copies of a single page or a multiple-page ﬁle), select Check Print to preview the ﬁrst page of the job before proceeding with the remainder of the job; this feature is useful when printing a large job.

Access to Check Print from the driver is enabled and disabled in the printer’s front panel. You can also set the timeout in the front panel (timeout is the amount of time the printer waits after sending the ﬁrst page of a ﬁle before it continues with the remainder of the job).

The factory default for Check Print is “disabled”; the default timeout is 5 minutes. Follow these instructions to enable Check Print in the front panel, reset the default timeout, and select the option in the printer driver.

Enable Check Print and reset the timeout

In the front panel, press Menu. Press <--- or ---> until the display reads Printer Defaults.

Press Menu. Scroll to Check Print.

Press Menu; the following message appears:

Check Print:disabled * <--- ---> OK

The asterisk (*) indicates the current setting.

Scroll to enabled and press OK.

Change the timeout (the amount of time the printer pauses before completing the print job):

Scroll to Check Print Timeout. Press Menu.

Scroll the pre-set timeouts, then press OK to activate your selection.

N O T

You can also enable Check Print and control the default timeout through PhaserLink Printer Management software. For details on PhaserLink Printer Management software, refer to the CD-ROM or Tektronix web site.

PhaserShare Networking Manual

on the printer’s

Phaser 740 and 740L Laser Printers

Advanced Print Features

Use Check Print

In a supported driver, select Check Print:

■

LaserWriter 8.3.4 driver:

In the Print dialog box, click Options.

■

LaserWriter 8.5.1 driver:

In the Print dialog box, use the Printer-Speciﬁc Options pull-down menu.

■

Windows 95 / Windows 98 PostScript driver:

Printer features ﬁeld in the Device Options tab options.

■

Windows NT driver:

Select the Advanced tab under the Properties tab; select Printer features ﬁeld in the Document Options tab.

■

Adobe PS3 driver for Windows 3.1:

Features tab options.

Check your ﬁrst print. At the front panel’s Check Print message, press one of these buttons:

Reprint Reprints the ﬁrst page, pauses for the duration of

timeout

or until you press a button.

Cancel Cancels the print job. Continue Prints the entire print job.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Using Image Smoothing

Image Smoothing blends adjacent colors in low-resolution images for smoother color transitions. For example, use Image Smoothing to improve the appearance of a 72-dpi image downloaded from the World Wide Web. Image Smoothing is not recommended for 300-dpi or higher images.

There are four ways of selecting Image Smoothing (driver selections override all other settings):

■ Through the printer’s front panel in the Printer Defaults menu.

■ In a supported printer driver; check the Image Smoothing box on.

■ Through PhaserLink Printer Management software under Conﬁgure

Printer Defaults.

■ Through one of the following PostScript utility ﬁles (see “Using Printer

Utilities” on page 135):

Macintosh

■ Image Smoothing On

■ Image Smoothing Off

■ SMOOTHON.PS

■ SMOOTHOFF.PS

Automatic tray switching

When your printer has a Lower Tray Assembly, you can easily run large jobs without having to replace media often.

For automatic tray switching to work properly, load the same type and size media in all of the printer’s media trays. The media trays must also be of the same type (e.g., PAPER). You can also use the Multi-Purpose Tray for automatic tray switching; ﬁll it with the same media type as the paper trays.

Install a tray in each of the printer’s tray slots. If you have the Duplex Unit installed in the printer’s upper slot, install the media trays in the middle and lower tray slots.

Phaser 740 and 740L Laser Printers

Output Order

Advanced Print Features

This option lets you specify whether your document prints face-up or face-down in the printer’s output tray. Select the option in one of three ways (driver selections override all other settings):

■ Through the printer’s front panel in the Printer Defaults menu.

■ In a supported printer driver; Output Order option or Output Face Up

option.

■ Through PhaserLink Printer Management software under Conﬁgure

Printer Defaults.

N O T

The driver or PhaserLink selections override the front panel setting.

Output Order: Face Up

■ Pages are output so that the ﬁrst page is on the bottom.

■ Depending on the driver you are using, check the Output Face Up box on,

or select Face Up.

Output Order: Face Down

■ Pages are output face-down in numerical order.

■ Depending on the driver you are using, uncheck the Output Face Up box,

or select Face Down.

Output Order hints

■ When printing on transparencies, the printer always prints your document

face-up.

■ For prints from the Multi-Purpose Tray, output order is always face-up.

■ If you are using the Quick Collate option — depending on the driver you

are using — select Output Face Down, or uncheck the Output Face Up box.

Advanced Features and Troubleshooting Manual

Advanced Print Features

PhaserLink PDF Direct Printing

PhaserLink PDF Direct Printing provides drag-and-drop printing of PDF and PostScript ﬁles from your web browser in Windows 95 and Windows 98 environments. Just drag any hyperlink for a PDF or PostScript ﬁle from the browser to the PDF Direct Printing icon on the desktop to print the ﬁle on your Tektronix printer. There is no need to open the ﬁle.

To install PhaserLink PDF Direct Printing, use the installer on your printer's CD-ROM. Choose Custom Install and check the box for PhaserLink PDF Direct Printing. Detailed instructions are provided in the README ﬁle and in the on-line help.

PhaserPrint Plug-in for Photoshop

The PhaserPrint™ plug-in, included on the printer’s CD-ROM, operates within the Photoshop application. With PhaserPrint, users can improve image transfer time and gain easy access to Tektronix printer features and other media features.

PhaserPrint software produces correct output only on supported Tektronix printers.

N O T

If you use this plug-in with a printer not listed in the PhaserPrint dialog box, the image may be placed incorrectly on the page, or colors may look incorrect, or your ﬁle may not print.

Installing the plug-in: Macintosh

N O T

The PhaserPrint Plug-in is automatically installed with the software installation option Easy Install.

Compatibility requirements

■ Photoshop 2.5.1 and higher

■ System 7.0 and higher

Installing the plug-in

From the printer’s CD-ROM, run the Installer application. Select Custom Install.

Select PhaserPrint plug-in for Photoshop. Click Install; the ﬁle is installed in the Photoshop application’s Plug-ins folder on your computer’s hard disk.

Phaser 740 and 740L Laser Printers

Installing the plug-in: Windows

Compatibility requirements

■ Photoshop 3.0 and higher

■ Windows 95/Windows 98 and Windows NT

■ (optional) TCP/IP support requires proper installation of IP networking

software and cards

Installing the plug-in

From the printer’s CD-ROM, run setup.exe. Select Custom Install.

Select PhaserPrint plug-in for Photoshop; the ﬁle is installed in the Photoshop application’s Plug-ins directory on your computer’s hard disk.

Using the plug-in

If you don’t already have a default printer selected, do the following:

Advanced Print Features

■ Macintosh: Open the Chooser. Select a PostScript driver (such as the

Apple LaserWriter 8); select your printer. PhaserPrint software works like a printer driver, and prints to the printer you selected in the Chooser.

■ Windows: Within the PhaserPrint software, select your printer and

port, as described in “Print using (Windows)” on page 49.

Open Photoshop. Open an image ﬁle.

From the File menu, select Export. Select PhaserPrint; the PhaserPrint dialog box appears.

In the Printer Model ﬁeld, select your printer.

PhaserPrint software supports the following image modes selected from Photoshop’s Mode menu. If you select a mode not listed here, an error message appears and your image is not printed.

■ Bitmap

■ Grayscale

■ Indexed Color

■ RGB Color

■ CMYK Color

■ Lab Color

Advanced Features and Troubleshooting Manual

Advanced Print Features

Selecting options in the PhaserPrint dialog box

Settings you make in the PhaserPrint plug-in remain in effect until you change them. The exception is Number of Copies, which defaults to 1 each time you start the plug-in.

N O T

You can get information on any of the plug-in’s features or printer-speciﬁc options with the online Help function.

Number of copies

Enter the number of copies to print, from 1 to 1000.

Print using (Macintosh)

The Print using pop-up menu lets you choose between printing an image or saving the image to disk.

■

AppleTalk

the currently selected printer name is displayed in the Printer model ﬁeld. If the selected printer is not a PostScript printer, this option is unavailable (grayed-out).

Prints the image to the printer currently selected in the Chooser;

■

PostScript ﬁle

dialog box lets you choose a new or existing ﬁle for saving the PostScript code.

When selected, the File format pop-up menu becomes available. This pop-up menu has two options: ASCII base-85 and Binary.

■

ASCII base-85

during ﬁle output, making the resulting PostScript ﬁle portable, and downloadable through interface ports that don’t support binary data.

■

Binary

Saves an image to disk as a PostScript ﬁle. Click Save; a

Image data is encoded using an ASCII base-85 ﬁlter

Image data is output in binary format.

Phaser 740 and 740L Laser Printers

Advanced Print Features

Print using (Windows)

The Print using pop-up menu lets you choose between printing an image or saving the image to disk. It has two to four options, depending on your system conﬁguration:

■

TCP/IP

model, choose a printer. Add and delete printers in the list, and edit the printer conﬁgurations.

N O T

TCP/IP is the fastest printing method; it prints jobs in much less time than the Parallel Port or Printer Driver methods, and is the recommended method if it is available for the printer you are using.

■

Local Port

Port Name, choose the desired printer port.

■

Printer Driver

Driver name, choose a printer.

■

PostScript ﬁle

dialog box lets you choose a new or existing ﬁle for saving the PostScript code.

Available if a TCP/IP stack is installed and running. From Printer

Available if you have local ports installed in your PC. From the

Prints the image through the selected printer driver. From

Saves an image to disk as a PostScript ﬁle. Click Save; a

When selected, the File format pop-up menu becomes available. This pop-up menu has two options: ASCII base-85 and Binary.

■

ASCII base-85

Image data is encoded using an ASCII base-85 ﬁlter during ﬁle output, making the resulting PostScript ﬁle portable so that it can be downloaded through interface ports that don’t support binary data. Note that the ﬁle may be up to 25% larger.

■

Binary

Image data is output in binary format. Recommended for

network printing only (not for the parallel port).

Printer name

Displays the currently selected printer.

Printer model

■ Lists all printers supported by PhaserPrint software.

■ When you select your printer model, PhaserPrint displays the correct

options for your printer.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Media size (selection)

■ Paper sizes are printer-speciﬁc; refer to the online Help for your printer’s

options. Select your printer in the Printer model ﬁeld before selecting a paper size.

Color Correction

■ The setting remains in effect until you change it.

■ Color Corrections are not available if the Photoshop Mode is Lab.

■ If RGB is the selected Mode in Photoshop, the Calibrated RGB option is

also available.

Media

■ The setting remains in effect until you change it.

Quality

■ The setting remains in effect until you change it.

Rendering Intent

■ Available in the following cases:

■ If the Mode in Photoshop is RGB, and you select Calibrated RGB as

the Color Correction in PhaserPrint.

■ If the Mode in Photoshop is Lab.

■ Calibrated RGB and Lab modes take longer to print than other modes

because the printer must convert for printing CIE colors to RGB or CMYK colors.

Compress Image Data

■ Compresses image data so that less data is sent to the printer or stored in

a ﬁle.

■ Useful if your network connection is slow, for example, if you are

connected to a busy network or if you are using LocalTalk or a parallel port. For fast networks, printing may be faster without using this option.

■ The setting remains in effect until you change it.

■ Default is on.

Phaser 740 and 740L Laser Printers

Advanced Print Features

Fast preview

■ Quick print of your image with slightly reduced image quality.

■ Reﬂects the printer color correction you selected.

■ For the fastest printing, use the None color correction option.

■ Default is off.

Output face up

■ Print a document face-up, stacking pages so that the ﬁrst page is on the

bottom: Check this option on.

■ Print a document face-down, stacking the pages face-down in the order

they are printed. Check this option off.

■ The setting remains in effect until you change it.

■ Default is on.

■ Transparencies and prints made from the Multi-Purpose Tray stack face-up

only.

Check Print

■ Available only with the printer’s Plus Features option.

■ Check Print must be enabled in the printer’s front panel.

■ When sending a multiple-copy print job to the printer through the driver,

you can select Check Print to preview the ﬁrst page of the job, and determine if the job is printing as expected before proceeding with the remainder of the job. This option is especially useful when printing many copies.

Click the Check Print check box.

Check your ﬁrst print. At the Check Print message on the printer’s front panel, press one of the buttons:

■ Reprint Reprints the ﬁrst page, the printer pauses again for the

duration of the selected timeout, or until you press one of the buttons.

■ Cancel Cancels the print job.

■ Continue Continues printing the entire job.

■ At the printer’s front panel, set the Check Print timeout.

■ Default is off.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Image Smoothing

■ Blends adjacent colors so that color transitions are less noticeable.

■ Use this option when the image being printed was scanned at a lower

resolution than the printer’s output resolution. For example, printing an image scanned at 72 dpi using the printer’s Standard print quality mode (300 dpi).

■ Images printed using Image Smoothing appear with less sharp detail but

with smoother color transitions.

■ Default is off.

Stylized representation of the page

■ The lower left area of the dialog box displays a stylized representation of

the page as it would look when printed using the current selections in the

Scale, Scale to ﬁt, Printer model, Media size (selection), Landscape orientation, Replicate images, Center images, and Image separation

options. When you change any of these selections, the representation of the page is redrawn to reﬂect the new selection.

■ If Show color preview of image is on, an approximate color image is

displayed.

Scaling an image

■ Scale to ﬁt

■ Scales an image to the largest size that ﬁts the image area of the

currently selected page size or orientation.

■ Automatically updates the Scale ﬁeld value.

■ Scale

■ Type the percentage the image should be scaled, from 10 percent to

2000 percent.

■ Use with the Replicate images option to produce multiple copies of an

image on a single page.

■ Alert message Image clipping will occur.

This message appears in the PhaserPrint dialog box whenever a scaled image will not ﬁt within the image area of the currently selected page size or orientation option.

Phaser 740 and 740L Laser Printers

Advanced Print Features

Landscape orientation

■ Prints the image horizontally (landscape) on the page. Leave this box

unchecked to print the image vertically (portrait) on the page.

■ Refer to the Stylized representation of the page, in the lower left corner of

the dialog box, to see how your selection will look when printed.

Center images

■ Centers the image in the page’s image area.

■ If this box is not checked, the lower left corner of the image is aligned with

the lower left corner of the printable area of the page.

■ If the Center images box is checked and the Replicate images box is

checked, the set of replicated images are centered in the image area of the page.

Replicate images

■ Fills the page’s image area with as many copies of the image as will ﬁt.

■ The size of each replicated image is determined by the setting in the Scale

text box.

■ If the size of each replicated image (shown as black rectangles in the

stylized representation of the page) is too small to display, the total image area of the printed page is shown as a single gray rectangle.

Image size

■ Reﬂects the dimensions, in inches or millimeters, of the image.

■ If the value in the Scale box is out-of-range, the image dimensions are

displayed with question marks.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Image separation

■ Only available if the Replicate images box is checked.

■ Type an amount, in inches or millimeters (depending on your system’s

measurement standard), to specify the amount of separation between each replicated image.

■ A larger amount reduces the number of images that can be printed at

one time.

■ Minimum allowed separation value is 0.

■ Maximum separation value is 100 mm (4 inches).

■ Default separation value is 3.175 mm (0.125/one-eighth inches).

■ Valid characters for this ﬁeld are 0 to 9 and a period (or decimal point).

■ As you type a value, the stylized representation of the page, and

Number of images and Image layout values are dynamically updated. If the value entered in the Image separation ﬁeld is out-of-range, the values in these other ﬁelds are replaced by question marks, and no images are shown in the stylized representation of the page. If the value is out-of-range, and you click Print or Save, the following alert is displayed:

The value for Image separation is out of range. It will be replaced with the closest allowed value.

Number of images

■ Displays the number of scaled images that will ﬁt in the image area of the

currently selected Media size (selection) and Landscape orientation options.

■ Number of images reﬂects the current Image separation value.

■ If the Replicate images box is not checked, this number is set to 1.

■ If either Scale or Image separation values are out-of-range, a question

mark is displayed.

Phaser 740 and 740L Laser Printers

Advanced Print Features

Image layout

■ Shows how the scaled images will ﬁt horizontally and vertically in the

image area of the currently selected Media and Landscape orientation options.

■ Image layout reﬂects the current Image separation value.

■ If the Replicate images box is not checked, this number is set

to 1 x 1.

■ If either Scale or Image separation values are out-of-range, question marks

are displayed.

Media size (display)

Reﬂects the dimensions, in inches or millimeters, of the selected media size.

Show color preview of image

Displays an approximate color image, rather than a black box, in the Stylized representation of the page ﬁeld.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Phaser 740 and 740L Laser Printers

Chapter

Consumables

User-replaceable components

This printer is designed modularly so that it is easy to maintain: several of the components are replaceable.

These are the replaceable components for the printer:

Transfer Kit (transfer roller/waste bin)

Imaging Unit and ﬁlter

Fuser Roll

Fuser

Toner Cartridges

Main Charge Grid

0236-38

Advanced Features and Troubleshooting Manual

Consumables

When to replace components

When the front panel prompts you to replace a component, make sure that you have replacements on hand. The printer may continue to print until the component is depleted; the printer stops until you replace the toner, Imaging Unit, and Fuser Roll; the Fuser allows printing to continue.

N O T

Average life is based on an average of 5% coverage of the printable area for any

one color using laser paper. The frequency of replacement varies, depending on the complexity of the prints, the percentage of coverage, and the type of media. Transparencies, glossy coated paper, and other specialty media results in shortened consumable life.

Toner Cartridges

Order numbers Average life (% of coverage)

Standard T oner Cartridges

Black 016-1684-00 Cyan 016-1685-00 Magenta 016-1686-00 Yellow 016-1687-00

5% 6,000 pages (Black)

5,000 pages (CMY)

10% 3,000 pages (Black)

2,500 pages (CMY)

Hi-Capacity T oner Cartridges

Black 016-1656-00 Cyan 016-1657-00 Magenta 016-1658-00 Yellow 016-1659-00

Front panel messages

<color> low

Stopped: Replace <color>

20% 1,500 pages (Black)

1,250 pages (CMY)

5% 12,000 pages (Black)

10,000 pages (CMY)

10% 6,000 pages (Black)

5,000 pages (CMY)

20% 3,000 pages (Black)

2,500 pages (CMY)

■ Change the toner soon.

■ Change the color toner now.

Phaser 740 and 740L Laser Printers

Imaging Unit

0236-41

Consumables

Order numbers Average life (% of coverage)

016-1662-00 5% 60,000 images

15,000 color pages

10% 30,000 images

7,500 color pages

20% 15,000 images

3,750 color pages

Fuser

Front panel messages

Imaging Unit:replace

Imaging Unit expired

Order numbers Average life (% of coverage)

016-1660-00 110 volt 016-1661-00 220 volt

Front panel messages

Fuser:replace

Fuser expired

■ Change the imaging unit soon.

■ Change the imaging unit now.

5% 60,000 pages

10% 30,000 pages

20% 15,000 pages

■ Change the fuser soon.

■ Change the fuser now.

Fuser Roll

Order numbers Average life

016-1663-00 14,500 pages (warning)

15,000 pages (expired)

Front panel messages

Fuser Roll:replace

Stopped: Fuser Roll:replace ■ Change the fuser roll now.

■ Change the fuser roll soon.

Advanced Features and Troubleshooting Manual

Consumables

Transfer Kit

Order numbers Average life

016-1533-00 80,000 pages

Main Charge Grid

Consumable life information

This printer provides several convenient methods for accessing the information you need on the life of the user-replaceable components. Refer to “Using the information on the Consumables Page” on page 62 and “Diagnostic tools” on page 66 for more detailed information on accessing and using these tools.

Front panel messages

Transfer Kit:replace

■ Change the transfer kit

now.

Order numbers Average life

016-1665-00 30,000 images

Front panel messages

Main Charge Grid:replace

■ Change the main charge

grid now.

Consumables Page

Print from the Help Pages menu in the front panel.

Toner

Black

Page Remaining: >500 @ 5% coverage

Your average coverage/page: TBD%

Magenta

Page Remaining: >500 @ 5% coverage Your average coverage/page: TBD%

Cyan

Page Remaining: >500 @ 5% coverage Your average coverage/page: TBD%

Yellow

Page Remaining: >500 @ 5% coverage Your average coverage/page: TBD%

Imaging Unit

Fuser

Transfer Kit

Life Remaining

0% 50% 100%

Count (Pages)

Serial #

Avg. Toner Coverage/Color

Date Installed

Life Remaining

0% 50% 100%

Count (Pages)

Serial #

Avg. Toner Coverage/Color

Date Installed

Life Remaining

0% 50% 100%

Count (Pages)

Life Remaining

Main Charge Grid

0% 50% 100%

Count (images)

Life Remaining

Fuser Roll

0% 50% 100%

Count (Pages)

Phaser 740 and 740L Laser Printers

Consumables

Phaser® 740 Color Printer

Usage Profile

Usage Proﬁle Report

Print from the Help Pages menu in the front panel or set up automatic email notiﬁcation.

PhaserLink software

TCP/IP required. Enter the printer’s Internet address in a web browser.

Status of each consumable

Access the Consumables Status menu in the front panel.

Ready Info Menu

Advanced Features and Troubleshooting Manual

Page Remaining: >500 @ 5% coverage Your average coverage/page: 7.3%

050

Count (Pages): 341

S/N: 00:00:00:00:00:00:00:00:00:00

Avg. Toner Coverage/Color: 12.25%

Date Installed: 8/1/98

Count (Images): 214

S/N: 00:00:00:00:00:00:00:00:00:00

Avg. Toner Coverage/Color: 12.25%

0 50 100

Life Remaining

Consumables

Using the information on the Consumables Page

OK Toner Cartridge has more than 500 pages left (average 5% coverage).

LOW Toner Cartridge has less than 500 pages left (average 5% coverage).

% Remaining Indicates the approximate percentage of the remaining life of the

consumable.

Count The number of pages or images printed since the consumable was

installed.

S/N Consumable serial number.

Average T oner Coverage/Page

For the Fuser and Imaging Unit, an accounting of the average amount of toner coverage per page since the consumable was installed in the printer.

Date Installed The date the consumable was installed in the printer.

Toner

Black

Page Remaining: >500 @ 5% coverage

Your average coverage/page: 7.3%

Magenta

Page Remaining: >500 @ 5% coverage Your average coverage/page: 11.5%

Cyan

Page Remaining: >500 @ 5% coverage Your average coverage/page: 9.1%

Yellow

Page Remaining: >500 @ 5% coverage Your average coverage/page: 2.9%

Imaging Unit

Fuser

Transfer Kit

Life Remaining

0% 50% 100%

Count (Pages): 214

Serial #00:00:00:00:00:00:00:00:00:00

Avg. Toner Coverage/Color 5.49%

Date Installed: 10/1/98

Life Remaining

0% 50% 100%

Count (Pages): 341

Serial #00:00:00:00:00:00:00:00:00:00:00

Avg. Toner Coverage/Color: 12.25%

Date Installed: 8/1/98

Life Remaining

0% 50% 100%

Count (Pages):1903

91 %

98 %

96 %

Main Charge Grid

Fuser Roll

Life Remaining

0% 50% 100%

Count (images): 105

Date installed: 12/17/98

Life Remaining

0% 50% 100%

Count (Pages):4977

Date installed: 01/13/99

98%

33100-44

Phaser 740 and 740L Laser Printers

Chapter

Troubleshooting

On-line support

Visit Tektronix’ color printer web site for the most up-to-date information about your printer. View updated user documentation, download utility ﬁles, get answers to frequently asked questions, ﬁnd a list of Tektronix dealers in your area, or contact customer support.

Tektronix Color Printer web site

Documentation www.tek.com/Color_Printers/userdoc/introduction.html

Technical support www.tek.com/Color_Printers/support/colcare.html

www.tek.com/Color_Printers/

Color use tips for novices and experts

PhaserLink Printer Management software

TekSMART™ Knowledge Base

Anonymous FTP server ftp.tek.com/Color_Printers/

email update notices www.tek.com/Color_Printers/support/subscribe.html

www.colorize.com

www.tek.com/Color_Printers/products/phaserlink.html

www2.tek.com/merlin/tko

Advanced Features and Troubleshooting Manual

Troubleshooting

Customer Support Centers

For more information or for getting help with troubleshooting or servicing your printer, contact your local Tektronix dealer or sales representative or the following

resources worldwide:

Customer Support Centers

Australia

1-800-811-177

Austria

0660 5804

Belgium

02 720 9602

Brazil

0800 16 0220

Canada

1-800-835-6100

China

10-6235-1230

Denmark

(44) 533 444

Eastern Europe and the Middle East

+44 1908 68187

Finland

0203 206 30

All other locations: Contact local Tektronix dealers or Tektronix ofﬁces. For a list of dealers in your area, visit www.tek.com/Color_Printers/contacts.

France

01 69 86 8137

Germany

0180 525 3535

Hong Kong

2585-6655

India (South Asia)

(91) 80-227-5577

Italy

02 45 287 000

Japan

81 3 3448 4872

Korea

2-528-5299

Luxembourg

400 847

Netherlands

(040) 267 0440

New Zealand

+61 2 9888 0100

Norway

(22) 723 801

Singapore (ASEAN)

1-800-356-5565

Spain

902 239 272

Sweden

(08) 299 071

Switzerland

155 9493

Taiwan

(02) 2757-1571

Thailand

2-645-4407

U.K.

(01) 908 681 707

U.S.

1-800-835-6100

Phaser 740 and 740L Laser Printers

Getting information by fax

Another Tektronix resource for up-to-date information is HAL (Highly Automated Library). If you have a fax machine and a touch-tone telephone, you can quickly receive the latest technical hints and tips, solutions to common technical problems, and application notes for software such as CorelDRAW! and QuarkXPress.

Call HAL from anywhere in the world; the fax library is available 24 hours a day, seven days a week. For a catalog listing HAL documents, call one of the following numbers.

Country Numbers

Austria Belgium Denmark

Troubleshooting

Finland Holland Italy Norway Switzerland France 0800 90 81 86 Germany 0130 819 220 Spain 07 44 1908 681839 Sweden 009 44 1908 681839 UK 01908 681839 Other countries +44 1908 681839

(where + is your country’s International Access Code)

00 44 1908 681839

Advanced Features and Troubleshooting Manual

Troubleshooting

Diagnostic tools

The printer provides several tools for diagnosing and solving various types of problems; these tools include the following:

Consumables Page

Toner

Imaging Unit

Fuser

Transfer Kit

Black

Magenta

Cyan

Yellow

Life Remaining

0% 50% 100%

Count (Pages)

Serial #

Avg. Toner Coverage/Color

Date Installed

Life Remaining

0% 50% 100%

Count (Pages)

Serial #

Avg. Toner Coverage/Color

Date Installed

Life Remaining

0% 50% 100%

Count (Pages)

Page Remaining: >500 @ 5% coverage Your average coverage/page: TBD%

Main Charge Grid

Fuser Roll

Life Remaining

0% 50% 100%

Count (images)

Life Remaining

0% 50% 100%

Count (Pages)

Found in the front panel’s Help Pages menu. Included is status for each Toner Cartridge (OK or LOW) and the % Remaining gauges, showing the approximate remaining life for the Imaging Unit, Fuser, Fuser Roll, Transfer Kit, and Main Charge Grid.

Service Print 1

Conﬁguration Page

Configuration

Phaser® 740 Color Printer

Found in the Help Pages menu; ﬁve separate pages help you diagnose print quality problems (for example, if a user-replaceable component needs to be replaced).

Found in the Help Pages menu; provides useful information for installation and troubleshooting:

■ Printer’s name and Internet address

■ Firmware version

■ Feature set (one of three printer conﬁgurations:

Standard, Plus, or Extended)

■ Printer serial number

■ Network information

■ Printer feature status (for example, Check Print enabled)

Phaser 740 and 740L Laser Printers

Usage Proﬁle Report

Usage Profile

Phaser® 740 Color Printer

PhaserLink™ Printer

Management Software

Troubleshooting

Found in the Help Pages menu; provides detailed information on consumables used, tray and media selections, printer interventions, as well as an analysis of usage rates. Useful for planning your consumables ordering and tracking the average use of consumab les on a per-job basis.

Use a standard web browser to view printer status, control printer conﬁguration, view consumable information, and link to online documentation via the World Wide Web.

Note:

To use PhaserLink Printer Management software, the printer must be connected to a network running TCP/IP. Refer to the details.

PhaserShare Networking Manual

for complete

Front panel

Ready Info Menu

Status messages

Automatically reﬂects a condition requiring user intervention.

Info button

Provides useful diagnostic information (suggestions and brief explanations) if the printer experiences a problem.

Advanced Features and Troubleshooting Manual

Troubleshooting

Color Density Samples

and

Color Reference Page

Color Density Samples

Color Reference Page

-10

Cyan Magenta Yellow Black

-8

-10

-6

-8

-4

-2

+10

-10

-6

-8

-4

-2

-10

-6

-8

-4

-6

-2

-4

-2

Margin Adjust Pages

Calibrate Margins

010

1. Notice if the margins need to be

adjusted and by how much.

2. Front panel: go to the

"Calibrate Margins"menu.

3. Adjust the top margin.

4. Adjust the left margin.

5. Reprint.

Color Density Samples

Included in the

User Guide

. Provides samples of standard color density, used to compare to the printer’s current settings that appear on the Color Reference Page.

Color Reference Page

Found in the front panel’s Calibrate Colors menu. Shows the printer’s current density settings and the ranges for adjustment. Ref er to “Controlling color density” on page 119 for details.

Found in the front panel’s Calibrate Margins menu. Provides a tool for adjusting the margins for a duplex print and a one-sided print. Refer to “Adjusting margins” on page 33.

PS Error Handler Enabled in the front panel’s Printer Defaults menu.

Used to diagnose PostScript problems. When a PostScript error occurs, an error page prints out if the error handler is enabled.

Phaser 740 and 740L Laser Printers

Maintaining print quality

If you notice a problem with the quality of your prints, the probable solution is replacing one of the consumable components (Toner Cartridges, Imaging Unit, Fuser, Fuser Roll, Transfer Kit, or Main Charge Grid).

■ If the printer’s front panel message indicates replacing one or more

consumables, replace it if necessary.

■ To help you diagnose the problem (in the absence of a front panel message),

print the Consumables Page and Service Print 1 from the front panel’s Help Pages menu. Refer to “Symptoms and solutions” on page 70 for examples of symptoms, probable causes, and solutions.

Basic rules for troubleshooting

Where does the symptom appear? Solution

One color only: Replace the color Toner Cartridge.

Troubleshooting

All four colors:

Refer to “Symptoms and solutions” on page 70 for more detailed symptoms and solutions.

Replace one of these consumables:

■ Imaging Unit

■ Fuser

■ Fuser Roll

■ Main Charge Grid

■ Transfer Kit

Advanced Features and Troubleshooting Manual

Troubleshooting

Symptoms and solutions

Front Panel Messages

Symptom Possible Causes Solution

Power indicator is blinking The printer is receiving, processing or

printing a job. You have entered the menu in the front

panel.

Power indicator is off The printer is turned off, is not ready, is

disabled, or has detected an error.

Error indicator is on Attention is required, but not

immediately. For example, when the front panel reads <color>:low.

Error indicator is blinking The printer is stopped because it

detected a user-correctable error such as an open door or a media jam.

Error occurred that may be user-correctable.

Error occurred that is not user-correctable.

The front panel menu exits and returns to Ready without anyone pressing the button.

Front panel reports:

Front-panel timeout: If no activity occurs in 5 minutes, the front panel returns to Ready.

Media jam.

Jam at <Location>

Too much media is loaded in the media tray.

Media is wrinkled or curled. Change the media. Media is too thick or too thin. Use recommended media; refer to page 5.

Front panel reports:

MPT: <media>

The printer detects media in the Multi-Purpose Tray and is waiting for information on the type of media.

Front panel reports:

<color>:low

Front panel reports:

Stopped:

The indicated color Toner Cartridge is almost empty.

Indicated color Toner Cartridge is empty.

replace <color>

Wait for the job to be completed or cancel the job.

Exit the menu.

Make sure that the printer is turned on. Read the front panel message to determine the printer’s status.

Correct the condition reported by the front panel.

Correct the condition reported by the front panel (for example, close the door or clear the media jam).

Press the Info/More button to access information on the error condition.

Read the front panel message. If the message includes an error number, ﬁnd that number listed in “Error codes” on page 94 and follow any directions there for recovery.

Press Menu to re-enter the menu.

■ To ﬁnd the jam: See the front panel

message. Also , ref er to the illustration on the inside front door.

■ T o clear the jam: Refer to “Clearing a media

jam” on page 97.

■ Make sure that paper or transparencies are

installed correctly and in the media-speciﬁc tray. See page 9 for details on loading media.

■ To prevent a jam: Clean the rollers. See

page 109 for details on printing the cleaning instructions.

Reduce the amount of media to below the media level indicator on the media tray label.

For media loaded in the Multi-Purpose Tray, make sure that you have set the Media Thickness Switch on the printer to accommodate thick, medium, or thin media.

■ Scroll through the selections to choose the

media type you have loaded in the Multi-Purpose T ra y.

■ Change the Toner Cartridge soon.

Replace the indicated color Toner Cartridge now; the printer stops until you replace the cartridge.

Phaser 740 and 740L Laser Printers

Front Panel Messages (cont'd.)

Symptom Possible Causes Solution

Front panel reports:

<color> missing

Front panel reports:

Imaging unit:replace

Front panel reports:

Imaging unit expired

Front panel reports:

Fuser:replace

Front panel reports:

Fuser expired

Front panel reports:

Fuser Roll:replace

Front panel reports:

Transfer Kit:replace

Front panel reports:

Error ##

A Toner Cartridge is missing. Install the indicated color Toner Cartridge.

The Imaging Unit is wearing out. Replace the Imaging Unit soon.

The Imaging Unit is worn out. Replace the Imaging Unit now.

The Fuser is wearing out. Replace the Fuser soon.

The Fuser is worn out. Replace the Fuser now; although it contin ues to

The Fuser Roll is wearing out. Replace the Fuser Roll soon.

The Transfer Kit is worn out. Replace the Transfer Kit.

An error occurred that may be user-correctable.

function, the print quality is affected.

■ Press the front panel’s Info button for more

information on the problem. Press the button labeled More for suggestions on correcting the problem.

■ Use the information in “Error codes” on

page 94 to correct the problem.

■ If the error persists, call Service. See

page 64.

Troubleshooting

Advanced Features and Troubleshooting Manual

Troubleshooting

Print quality problems

Black-and-white prints instead of color

Print shows a single color ( that is not uniform

Print shows a single color ( with many vertical streaks (both light and dark) of slightly different density and non-uniform color.

Print appears faded in a single color.

In the front panel’s Printer Defaults menu, check the default setting for Print Mode. If it is set to Black Only, change the setting to Color.

If your printer is a Phaser 740L printer (check the nameplate on the front of the printer), it will only print in black and white until you add color with the 740LCS Color Kit.

Replace the color Toner Cartridge.

)

Check the density setting: From the front panel, access the Calibrate Colors menu and print the Color Reference Page. Compare the settings to the examples on the

Density Samples

page 119. Replace the color Toner Cartridge soon (depending on the complexity of your prints, you

can continue to print up to 100 more pages).

and, if necessary, adjust the density in the front panel. Refer to

Color

A single color has a wide, light, vertical streak.

Phaser 740 and 740L Laser Printers

Replace the color Toner Cartridge.

Print quality problems (cont'd.)

Troubleshooting

Print shows small, repeating light or dark spots in a single color.

A single color shows a light, repeating horizontal line.

Replace the color Toner Cartridge.

To ﬁx the problem:

■ Run 20-30 prints. The impression will disappear with continued time and use.

To avoid the problem:

■ Occasionally , or a da y or two before installing a ne w Toner Cartridge, rotate the gear on

the end of the cartridge by at least a quarter turn.

Prints are missing ﬁne-line detail.

Dark color spots and dark or light streaks appear in all colors.

Print shows a straight, thin and even, light vertical line in all colors.

Replace the Imaging Unit.

Advanced Features and Troubleshooting Manual

Troubleshooting

Print quality problems (cont'd.)

Each color “bleeds” into the color band below it (the most visible is magenta in the yellow band).

A single white spot appears in approximately the same vertical place on the page.

Replace the Imaging Unit.

Run 20-30 blank pages of paper. If the problem persists, replace the Imaging Unit.

A single, wide, light horizontal band appears in one place on the page (near the top) colors are faded.

all

Wait overnight and print the Service Print 1. If print quality hasn’t changed, replace the Imaging Unit.

Phaser 740 and 740L Laser Printers

Print quality problems (cont'd.)

Troubleshooting

Large light spot(s) appear randomly in the print, approximately on the same horizontal and vertical place

they move vertically from

one print to another.

A smear in the image repeats at the same location on the page.

Print several pages until the artifacts fade.

Replace the Imaging Unit.

One or more vertical, dark and even ﬁne lines appear on the print through all colors.

Replace the Imaging Unit; make sure that the old Imaging Unit is not exposed to light for more than 3 minutes.

If a new Imaging Unit does not correct the problem:

■ Put the old Imaging Unit back into the printer.

■ Repack the new Imaging Unit.

■ Replace the Fuser.

Fuser order numbers: 110 V olt: 016-1660-00 220 V olt: 016-1661-00

Advanced Features and Troubleshooting Manual

Troubleshooting

Print quality problems (cont'd.)

A piece of the printed image is missing and reappears out of place, approximately 129 mm (5 in.) down the page.

The surface of the printed image appears to have vertical scratches (visible by holding the print at an angle and observing the “shine” of the image).

At ﬁrst, the scratches appear only on the printed image; eventually, dark vertical scratches appear on the unprinted portion of the page.

Light vertical streaks appear in all colors (most easily visible in yellow).

■ Print 20 pages of blank pages to clean the roller.

If you still see the problem:

■ Replace the Fuser Roll.

If you still see the problem:

■ Replace the Fuser.

Replace the Fuser (depending on your quality needs, you can continue to print until the dark vertical lines appear).

Replace the Main Charge Grid. Complete instructions are packaged with the Main Charge Grid.

Dark and wavy vertical streaks appear in all colors.

Phaser 740 and 740L Laser Printers

The solution is one of the following:

■ Remove and reinsert the Main Charge Grid.

■ Replace the Main Charge Grid.

■ Replace the Imaging Unit.

Print quality problems (cont'd.)

Troubleshooting

The print is extremely light with a "washed out" look.

The entire page prints in black, including the borders.

Toner spots appear on the back of the media.

The page prints in black in the image area only (the borders are white).

The solution is one of the following:

■ If using a paper tray or transparency tra y, make sure you have loaded the correct media

in the tray you are using.

■ If using the Multi-Purpose Tray, make sure you have selected the correct media type at

the front panel prompt.

■ Remove and reinsert the Main Charge Grid.

■ Replace the Main Charge Grid.

■ Replace the Imaging Unit.

■ Replace the Transfer Kit.

The solution is one of the following:

■ Re-insert the Main Charge Grid.

■ Replace the Main Charge Grid.

■ Repalce the Imaging Unit.

■ Call Service. See page 64.

Replace the Transfer Kit.

Turn the printer off and back on again. If the problem persists, call Service. See page 64.

The page is blank.

■ Remove and re-insert the Imaging Unit.

■ Turn the printer off and back on again.

■ If the problem persists, call Service. See page 64.

Advanced Features and Troubleshooting Manual

Troubleshooting

Print quality problems (cont'd.)

Thin horizontal stripes or a “weave” pattern appears in a complex image.

Increase the amount of memory.

Print the image at a lower resolution.

Prints have dull, faded colors

■ If you are using a media tray, make sure that you have loaded the correct media in the

PAPER tray or TRANSPARENCY tray.

■ If you are using the Multi-Purpose Tray, make sure that you have selected the correct

media type in the printer’s front panel.

Print the Color Reference Page from the front panel’s Calibrate Colors menu. Check the density settings for each color and compare them to the examples on the

Color Density Samples

card. (in the User Guide).

Print the Consumables Page and Service Print 1 from the front panel’s Help Pages.

■ If all colors are faded on the T est Print, the Imaging Unit ma y need to be replaced. Ref er

to the % Remaining gauge for the Imaging Unit on the Consumables Page.

■ If one color is faded (and you hav e chec k ed and/or adjusted the density setting f or that

color), replace the Toner Cartridge.

Make sure that the Imaging Unit stays covered until immediately before installing it in the printer. Exposure to light can damage the Imaging Unit and will produce light streaks or faded prints.

Make sure that the Toner Cartridges are installed correctly. Make sure that you use a high-quality laser paper: 60 - 90 g/m

media trays and 75 - 150 g/m

(20 - 39 lb.) paper with the Multi-Purpose Tray. Refer to

(16 - 24 lb.) paper in the

“All about media” on page 5 for more information. Use only Tektronix transparencies. Tektronix does not guarantee the results of

non-Tektronix transparencies in Tektronix printers. Try a different color correction mode.

Image is very faded or pieces of the image are missing;

When using the Multi-Purpose Tray, make sure that you have selected the correct media type in the printer’s front panel menu.

toner on the page is loose. Photographic images appear

grainy

Check the front panel’s Print Quality menu. If the selected mode is Presentation, change it to Standard.

Streaks or spots Most spots are caused by ﬁngerprints or dust introduced into the printer while installing

the Imaging Unit or loading media. Make sure that the surface where you unpack the Imaging Unit, paper, and

transparencies is free of dust. Keep supplies in a covered area or a closed box. Make sure that the Imaging Unit stays covered until immediately before installing it in the

printer. Exposure to light for more than 3 minutes can damage the Imaging Unit. Do not touch the right side or underside of the Imaging Unit; ﬁngerprints affect print

quality. Make sure that the media is clean. Make sure that you handle the media on the outside edges to avoid ﬁngerprints. To get rid of ﬁngerprint spots, print a few prints (you can print any of the Help Pages in the

front panel menu).

The back of the printed page appears dirty.

Toner particles have contaminated the transfer roller. This can happen if the printed image is larger than the media (for example, when printing on envelopes). Run 10-20 prints to clean the transfer roller.

Phaser 740 and 740L Laser Printers

If you can’t make a print

Symptom Solution

Printer not operating Make sure that you plugged in the printer and turned it on.

Make sure that you connected the interface cable(s) properly. Print Service Print 1 from the front panel to verify that the controller board is functional. Verify that your print engine is functional by pressing the Test Print button (the blue

pushbutton in the center of the back of the printer), and holding it down for 3 seconds. If the print engine is functional, it will print a composite-gray page.

Verify that your printer can communicate:

If you have a Macintosh

Make sure that you have the correct PPD ﬁle installed and selected and that you have selected the printer in the Chooser. If the printer’s name does not appear in the Chooser, your network connection may be faulty.

In the Finder, you can use the Print Window command to send a ﬁle to the printer without using an application. If the communication link between your computer and the printer is working, the printer produces a directory listing of the active window on the desktop.

If you have a PC

Type this DOS command:

Printer doesn’t appear in the

Chooser (Macintosh)

echo %! > echo showpage[Ctrl-D] >

Where [CTRL-D] indicates pressing the D key while holding down the CTRL key. Substitute the name of the printer port (for example LPT1:, LPT2:) for the v ariable this command. For example, if you are testing a parallel connection on LPT1, type:

echo %! > lpt1: echo showpage[Ctrl-D] > lpt1:

If the communication link between your computer and the printer is working, the printer ejects a blank page. If this occurs, but you cannot print from your application or through Windows, make sure that the appropriate driver is installed and that you have selected the printer correctly.

Make sure that the printer is turned on and the cables are correctly attached. Check the termination (refer to the documentation for y our network adapter or connector

for information on termination). If you have changed the printer’s name, make sure that you have given it a unique name

(not the same as any other printer in the zone or on the network). Make sure that the correct network is selected in either the Network or AppleTalk

Control Panel.

port

Troubleshooting

port

Advanced Features and Troubleshooting Manual

Troubleshooting

Problems with jams

Symptom Solution

Frequent paper-picking errors Make sure that the Media Thickness Switch is set correctly for the media installed in the

Frequent media jams Make sure that you use a high-quality laser paper: 60 - 90 g/m

Media frequently wraps around the Fuser.

Multi-Purpose Tray. Refer to page 13 for details on setting media thickness . If the printer picks multiple sheets of paper at once, set the Media Thickness Switch to a thinner setting.

Fan the paper or transparencies before installing them in their respective trays; this is especially important for transparencies because they tend to stick together.

Make sure that the media is installed under the hooks at the front of the media tray. If printing on transparencies and your printer has the Automatic Duplex/Lower Tray

Assembly, make sure that the Clean the paper-feed rollers and paper-pick rollers. Print the instructions from the

Cleaning menu in the front panel.

media trays and 75 - 150 g/m “All about media” on page 5 for more information.

Make sure that the Media Thickness Switch is set correctly for the media installed in the Multi-Purpose Tray. If the printer has frequent paper jams, set the Media Thickness Switch to a thicker setting. Refer to page 13 for more information.

If you are using media that is 105 g/m setting is selected in the driver. If it is, change the setting to Face Up. If the problem persists, use the Multi-Purpose Tray rather than a media tray.

Use only Tektronix transparencies. Tektronix does not guarantee the results of non-Tektronix transparencies in Tektronix printers.

Make sure that the media is installed under the hooks at the front of the media tray. Do not overﬁll the media tray, as indicated by the red line on the right side of the tray. Clean the paper-feed rollers and paper-pick rollers. Print the instructions from the

Cleaning menu in the front panel. Replace the Fuser Roll.

TRANSPARENCY tray is installed in the

(20 - 39 lb.) paper with the Multi-Purpose Tray. Refer to

(28 lb.), check if the Face Down media output

middle

tray slot.

(16 - 24 lb.) paper in the

Problems with image size and position

Symptom Solution

Off-set images Check your application for correct image sizing. Cut-off images Check your application for image sizing.

Make sure that you are using the correct PPD ﬁle and have selected the correct page size.

Make sure that the correct size media is in the media tray.

Image shifts or margins are incorrect (Macintosh)

Phaser 740 and 740L Laser Printers

Make sure that you have installed the driver for this printer, or the correct PPD ﬁle onto your Macintosh so that you can select the correct page sizes from the driver.

If printing on transparencies and your printer has the Automatic Duplex/Lower Tray Assembly, make sure that the

TRANSPARENCY tray is installed in the

middle

tray slot.

Troubleshooting

Problems with automatic duplexing

Symptom Solution

Output is single-sided Make sure that you have installed the Lower Tray Assembly and that the Duplex Unit is

Frequent jams at the Duplex Unit

Margins on the ﬁrst side and second side of a duplex print are not aligned

Second side of a duplex print is upside-down

inserted in the Make sure that you hav e loaded the paper tray with paper and installed it in the

lower

slot of the printer.

upper

slot of the printer.

middle

Make sure that you have conﬁgured your printer driver to recognize the Lower Tray Assembly and Duplex Unit. Refer to the printer’s

Setup Guide

for instructions.

Make sure that you have made the selection for duplex printing, using one of these methods (driver selections override other settings):

■ Front Panel: Under Duplex in the Printer Defaults menu.

■ Print screen: Using a supported driver, select Print on Both Sides or 2-Sided

Printing. Use only laser paper. Laser paper must be between 75 - 90 g/m

(20 - 24 lb.) in weight.

Clean the rollers inside the Duplex Unit with 90% isopropyl alcohol. Print the Cleaning Instructions from the front panel’s Cleaning menu.

Adjust the margins using the front panel Margin Adjust menu. Instructions are included in this menu. For more details, see page 33.

Select the correct method for binding preference in the front panel or the Print screen.

■ Long-edge binding: Page turns on the long side, regardless of image orientation.

■ Short-edge binding: Page turns on the short side, regardless of image orientation.

Refer to “Automatic duplex” on page 26 for detailed instructions.

Printed colors are not what you expected

Symptom Solution

Prints have dull, faded colors

■ If you are using a media tray, make sure that you have loaded the correct media in the

PAPER tray or TRANSPARENCY tray.

■ If you are using the Multi-Purpose Tray, make sure that you have selected the correct

media type in the printer’s front panel. Print the Color Reference Page from the front panel’s Calibrate Colors menu.

Check the density settings for each color and compare them to the examples on the

Color Density Samples

Print the Consumables Page and Service Print 1 from the front panel’s Help Pages.

■ If all colors are faded on the T est Print, the Imaging Unit ma y need to be replaced. Ref er

to the % Remaining gauge for the Imaging Unit on the Consumables Page.

■ If one color is faded (and you hav e chec k ed and/or adjusted the density setting f or that

color), replace the Toner Cartridge. Make sure that the Imaging Unit stays covered until immediately before installing it in the

printer. Exposure to light can damage the Imaging Unit and will produce light streaks or faded prints.

Make sure that the Toner Cartridges are installed correctly. Make sure that you use a high-quality laser paper: 60 - 90 g/m

media trays and 75 - 150 g/m “All about media” on page 5 for more information.

Use only Tektronix transparencies. Tektronix does not guarantee the results of non-Tektronix transparencies in Tektronix printers.

Try a different color correction mode.

card (in the User Guide).

(20 - 39 lb.) paper with the Multi-Purpose Tray. Refer to

(16 - 24 lb.) paper in the

Advanced Features and Troubleshooting Manual

Troubleshooting

Printed colors are not what you expected (cont'd.)

Symptom Solution

Image is very faded or pieces of the image are missing; toner on the page is loose.

Photographic images appear grainy

Streaks or spots Most spots are caused by ﬁngerprints or dust introduced into the printer while installing

The back of the printed page appears dirty.

Black-and-white prints instead of color

Blue colors look too purple If printed blue colors look too purple, print your document with the Vivid Color color

When using the Multi-Purpose Tray, make sure that you have selected the correct media type in the printer’s front panel menu.

Check the front panel’s Print Quality menu. If the selected mode is Presentation, change it to Standard.

The Presentation print-quality selection in the front panel substitutes Presentation mode rendering when Standard mode is selected in the driver.

the Imaging Unit or loading media. Make sure that the surface where you unpack the Imaging Unit, paper, and

transparencies is free of dust. Keep supplies in a covered area or a closed box. Make sure that the Imaging Unit stays covered until immediately before installing it in the

printer. Exposure to light for more than 90 seconds can damage the Imaging Unit. Do not touch the right side or underside of the Imaging Unit; ﬁngerprints affect print

front panel menu). Toner particles have contaminated the transfer roller. This can happen if the printed

image is larger than the media (for example, when printing on envelopes). Run 10-20 prints to clean the transfer roller.

In the front panel’s Printer Defaults menu, check the default setting for Print Mode. If it is set to Black Only, change the setting to Color.

If your printer is a Phaser 740L printer (check the nameplate on the front of the printer), it will only print in black and white until you add color with the 740LCS Color Kit.

Macintosh users

Make sure that you are using the correct PPD ﬁle with the latest Apple LaserWriter printer driver (version 8.3.4 or higher), which supports color PostScript.

Make sure that Color/Grayscale is selected in the Print dialog box. Some applications require special ﬁles to print in color. Mak e sure that these ﬁles are properly installed. For information, refer to the topics on the printer’s CD-R OM or the Tektronix World Wide Web site.

Make sure that you have not selected Fast Monochrome or Premium Monoc hrome in the Print Quality dialog box.

PC users

Be sure to use a driver that supports color PostScript. If you are using Windows, make sure that the Color box in the Options dialog box is

checked. For information on the drivers, refer to the printer’s CD-ROM or World Wide Web topics.

Make sure that you hav e not selected F ast Monochr ome or Premium Monochr ome in the Tektronix Printer Features dialog box.

If you are not using a driver, make sure that you have not set the monochrome mode selection code; make sure that the front panel is not set for Fast Monochrome or Premium Monochrome.

correction. Refer to page 118 for information on color corrections.

Phaser 740 and 740L Laser Printers

Print quality hints

To ensure the best print quality and the most reliable printer operation, follow these simple guidelines:

■ Use high-quality paper and only Tektronix transparencies and glossy

coated paper.

■ Do not use any media designed for inkjet printers, especially inkjet coated

paper and inkjet transparencies. Inkjet media are coated with a substance that may damage the Fuser; Tektronix does not furnish service for damage or malfunction caused by the use of non-Tektronix supplies or consumables. Tektronix coated paper and transparencies have been specially designed for use with Tektronix Color Laser Printers.

■ Double-sided printing and specialty media will require more frequent

cleaning of the rollers and will reduce the average life of the consumables.

■ Auto-duplex only with laser bond paper that is 75 - 90 g/m

Do not use paper that is lighter than 75 g/m2 (20 lb.); it is not opaque enough for acceptable duplex prints.

Troubleshooting

(20 - 24 lb.).

■ Use only laser paper for automatic double-sided printing with the

Duplex Unit.

■ Keep the Imaging Unit’s light exposure to a minimum — less than

90 seconds of artiﬁcial light and no exposure to sunlight — or you may damage the unit:

■ When installing a new Imaging Unit, keep the protective plastic sheet

on until immediately before inserting the unit.

■ If, when installing the Imaging Unit, you also need to install other

components, install the Imaging Unit last to minimize its light exposure.

■ When changing a Toner Cartridge or clearing a media jam, make sure

that you close the printer’s right side door quickly to avoid any light exposure to the Imaging Unit.

■ Do not leave the printer’s front door open for extended periods of time

(for example, several hours).

■ Do not touch the underside or the right side of the Imaging Unit;

ﬁngerprints may appear on your output.

■ If your printer is a Phaser 740L printer (check the nameplate above the

front panel display), make sure that you keep the light shield in place to protect the Imaging Unit. Only remove the light shield when adding color to your printer.

Advanced Features and Troubleshooting Manual

Troubleshooting

Media hints

Use high-grade media. For best reliability and image-quality, always use Tektronix media. Refer to the printer’s User Guide for ordering information. Do not use media designed for inkjet printers; it may damage the Fuser.

Media handling

■ Make sure that the media is dust-free. Dust and dirt can result in poor

print quality.

■ Handle media with both hands at the edges to avoid creases and

ﬁngerprints.

■ Store media in the original, dust-free package in the same environmental

conditions as the printer.

Double-sided printing

■

Automatic Duplex.

bond) for opacity and feed reliability.

Use laser paper that is between 75 - 90 g/m2 (20 - 24 lb.

■

Manual Duplex with the Multi-Purpose tray.

smoothness of your laser paper, the printer handles paper up to 105 g/m2 (28 lb. bond). Buy a small amount ﬁrst and try it.

■

Manual Duplex with specialty media.

media (card stock and Tektronix glossy coated paper), only use the Multi-Purpose Tray.

■ Duplex printing can reduce the life of the printer’s components and may

require more frequent printer cleaning.

Depending on the stiffness and

For two-sided printing on specialty

If your printer has an Automatic Duplex/Lower Tray Assembly installed

■ Always place the Duplex Unit into the printer’s upper slot.

■ Insert the TRANSPARENCY tray in the printer’s middle tray slot.

■ Place the most frequently used paper in the PAPER tray and insert the tray

in the printer’s lower tray slot.

Specialty media

■ Always load specialty media (envelopes, laser labels, Tektronix glossy

coated paper, card stock) in the Multi-Purpose Tray.

■ Always set the Media Thickness Switch according to the media being used.

■ When printing labels or envelopes, make sure that you use only the

recommended types; refer to “Loading specialty media in the Multi-Purpose Tray” on page 15 for details.

■ Printing on specialty media can reduce the life of the printer’s components

and may require more frequent printer cleaning.

Phaser 740 and 740L Laser Printers

Improving print speed

Relative port speed

Ethernet and Token Ring are the fastest ports, followed by the parallel port, then the LocalTalk port.

Fastest print time

The total print time depends on the following:

■ Image complexity

■ Image size

■ Type of port used and network trafﬁc

■ Printer’s memory conﬁguration

■ Print quality mode selected

Troubleshooting

■ Color correction mode selected

■ If Image Smoothing is activated

■ Number of non-resident fonts used

Advanced Features and Troubleshooting Manual

Troubleshooting

Printed colors are not what you expected

■ Select another Color Correction option in a supported driver and print

your image again; refer to page 118 for more information on color correction.

■ If you are not using a supported driver and are sharing the printer with

other users on a network, another user may have changed the printer’s default color correction.

■ If you use the driver’s Use Printer Setting option and printed colors are

not what you expected, check the following:

■ Check the printer’s color density settings in the front panel

Calibrate Colors menu. You may need to adjust one or all of the colors. Refer to “Controlling color density” on page 119 for details.

■ A selection may have been made in the front panel’s TekColor

Correction menu.

■ A color correction utility ﬁle may have been downloaded to the printer.

Refer to “Color corrections” on page 118 for details on how these settings affect prints made from a driver.

Phaser 740 and 740L Laser Printers

Printing PANTONE Colors

If printer-speciﬁc PANTONE Colors are not printing as expected, make sure that you are printing without any color corrections selected. Refer to “PANTONE® Color Files” on page 130 for more information.

There are many variables in process reproduction of colors generated by your printer, any one of which may affect the quality of the PANTONE Color simulation, including:

■ Type of media used

■ Print quality mode selected

■ Effective ﬁnal resolution

■ Dot structure/halftones

■ Density of the toner colors

Using the Tektronix halftone screens

Troubleshooting

Tektronix halftone screens are designed for Tektronix printers, and improve print quality over application-set halftone screens. The Setscreen Off (SCRENOFF.PS) utility ﬁle redeﬁnes some PostScript operators, such as the setscreen, setcolorscreen and sethalftone. When downloaded to the printer, this ﬁle prevents applications from overriding the Tektronix proprietary halftone screens.

Macintosh ﬁle names PC ﬁle names

Setscreen On Setscreen Off Apple Printer Utility

Refer to “Using the ﬁles on the printer’s CD-ROM” on page 135 for instructions on using these ﬁles.

SCREENON.PS SCRENOFF.PS

Advanced Features and Troubleshooting Manual

Troubleshooting

Selecting page sizes in Windows applications

In some Windows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu. If you use a Print Setup dialog box to select the printer from your application, some page sizes may not be visible in the list.

If the printer page size you want to use is not visible in the list, do the following:

Windows 3.1

From the Main window, open the Control Panel and double-click the

Printers icon.

In the Printers dialog box, select your printer in the list.

Click the Setup button.

In the Setup dialog box, select the page size you want and click OK.

Return to your application. If you open the Print Setup dialog box again from within your application, the page size selection may be blank. The page size you just selected in the driver is still selected, it is just not visible in the list.

Print as usual.

N O T

If you open the Print Setup dialog box from within an application, and the page siz e selection is blank, the blank represents the page size last selected from the printer driver through the Control Panel. You can leave the page size selection blank and print as usual, or you can select a page size from the list.

Windows 95

In the taskbar on your screen, click the Start icon; a menu appears.

Move the cursor over Settings; another menu appears.

In the menu, click Printers; the Printers window appears.

In the Printers window, select your printer’s icon. From the File menu, select Properties.

Click the Paper tab.

Choose a page size, and click OK.

Return to your application.

Phaser 740 and 740L Laser Printers

Fonts printing incorrectly from Windows

If fonts are printing incorrectly from Windows, make sure that you installed the correct printer with the supported driver and PostScript printer description ﬁle (ppd).

If you are not sure which printer conﬁguration you have, print the Conﬁguration Page from the front panel’s Help Pages menu; it lists whether your printer has the Standard, Plus, or Extended feature set, as well as the amount of memory installed and other useful information.

Feature set PostScript printer description ﬁle (ppd)

Standard

Tektronix Phaser 740

Troubleshooting

Plus Extended

The Standard feature set refers to two printer models: Phaser 740L printer and

Phaser 740 printer.

Tektronix Phaser 740 with Plus Features Tektronix Phaser 740 with Extended Features

Advanced Features and Troubleshooting Manual

Troubleshooting

Sharing the printer on a network

Driver, utility ﬁles, and front panel interactions

If your printer is shared on a network, you can affect prints made by others when you download a utility ﬁle or change the printer’s default settings using the printer’s front panel menus or PhaserLink Printer Management software.

■ When you print from a supported driver with any print feature selection

except Use Printer Setting, the driver selection overrides front panel selections or downloaded utility ﬁles for prints made from the driver.

■ When you print from a supported driver with the Use Printer Setting

option, your images are printed with either a previously downloaded utility ﬁle or the default front panel menu selections.

■ When you print from a non-supported driver, your images are printed

with either a previously downloaded utility ﬁle or the default front panel menu selections.

■ If the colors on your prints are not what you expected, and your system

administrator has disabled some of the printer’s front panel menus, use one of these methods to determine what settings are in effect:

■ Ask your system administrator whether a utility ﬁle has been

downloaded to the printer.

■ Print the Conﬁguration Page from the front panel Help Pages menu

to see the current color correction selection.

■ Use PhaserLink Printer Management software to view the current

printer defaults.

If the Apple Printer Utility does not work (AppleTalk)

If your printer is connected through a print server, you can only use the Apple Printer Utility to download PostScript utility ﬁles.

Phaser 740 and 740L Laser Printers

Xerox Phaser 740, Phaser 740L Advanced User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Color Printer Resources

Printed and on-line books

T ektronix W orld Wide Web sites

Advanced Print Features

All about media

Margins and print area

Media hints

Loading media trays

Loading paper

Loading T ektronix transparencies

Using the Multi-Purpose Tray

Loading specialty media in the Multi-Purpose Tray

Duplex printing

Automatic duplex

Manual duplex

Adjusting margins

Adjusting margins for a single-sided print

Adjusting margins for a duplex print

Using fonts

Resident typefaces (PostScript)

Resident typefaces (PCL5)

Downloading fonts

Printing a list of resident fonts

Using Quick Collate

Using Slip Sheets

Previewing with Check Print

Using Image Smoothing

Automatic tray switching

Output Order

PhaserPrint Plug-in for Photoshop

Installing the plug-in: Macintosh

Installing the plug-in: Windows

Using the plug-in

Selecting options in the PhaserPrint dialog box

Consumables

User-replaceable components

When to replace components

Consumable life information

Troubleshooting

On-line support

Customer Support Centers

Getting information by fax

Diagnostic tools

Maintaining print quality

Symptoms and solutions

Print quality hints

Media hints

Media handling

Double-sided printing

If your printer has an Automatic Duplex/Lower Tray Assembly installed

Specialty media

Improving print speed

Relative port speed

Fastest print time

Printed colors are not what you expected

Printing PANTONE Colors

Using the Tektronix halftone screens

Selecting page sizes in Windows applications

Fonts printing incorrectly from Windows

Sharing the printer on a network