XEROX Phaser 6020 User Manual [ru]

Xerox® Phaser® 6020 Color Printer Imprimante couleur

User Guide Guide d'utilisation

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Document version 1.1: February 2015

BR9749_en-us

Contents

1 Safety 9

Notices and Safety ........................................................................................................................................................... 10

Electrical Safety ................................................................................................................................................................. 11

General Guidelines ................................................................................................................................................... 11

Power Cord .................................................................................................................................................................. 12

Emergency Turn Off ................................................................................................................................................ 12

Operational Safety ........................................................................................................................................................... 13

Operational Guidelines ........................................................................................................................................... 13

Ozone Release ............................................................................................................................................................ 13

Printer Location ......................................................................................................................................................... 14

Printer Supplies .......................................................................................................................................................... 14

Maintenance Safety ........................................................................................................................................................ 15

Printer Symbols .................................................................................................................................................................. 16

Environmental, Health, and Safety Contact Information ............................................................................... 17

2 Features 19

Parts of the Printer ........................................................................................................................................................... 20

Front View .................................................................................................................................................................... 20

Rear View ..................................................................................................................................................................... 20

Control Panel .............................................................................................................................................................. 21

Information Pages ........................................................................................................................................................... 22

Printing the Printer Information Pages from the Control Panel ........................................................... 22

Printing the Printer Information Pages from Your Computer ............................................................... 22

Power Saver Mode ............................................................................................................................................................ 23

Changing Power Saver Mode Settings Using Windows ........................................................................... 23

Exiting Power Saver Mode ....................................................................................................................................

Administrative Features ................................................................................................................................................. 24

Finding the IP Address of Your Printer ............................................................................................................ 24

CentreWare Internet Services ............................................................................................................................. 24

More Information ............................................................................................................................................................. 25

3 Installation and Setup 27

Installation and Setup Overview ................................................................................................................................ 28

Selecting a Location for the Printer .......................................................................................................................... 29

Connecting the Printer.................................................................................................................................................... 30

Selecting a Connection Method ......................................................................................................................... 30

Connecting to a Computer Using USB ............................................................................................................ 31

Connecting to a Wireless Network .................................................................................................................... 31

Connecting to Wi-Fi Direct ................................................................................................................................... 33

Installing the Software ................................................................................................................................................... 34

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Contents

Operating System Requirements ....................................................................................................................... 34

Installing the Print Drivers for a Windows Network Printer .................................................................... 35

Installing the Print Drivers for a Windows USB Printer ............................................................................ 35

Installing the Drivers and Utilities for Macintosh OS X Version 10.5 and Later ............................ 36

Configuring Network Settings ..................................................................................................................................... 38

About TCP/IP and IP Addresses ......................................................................................................................... 38

Assigning the IP Address of the Printer ........................................................................................................... 38

Configuring General Settings Using CentreWare Internet Services ........................................................... 40

Viewing Printer Information ................................................................................................................................ 40

Configuring Printer Defaults ................................................................................................................................ 40

Resetting the Printer ................................................................................................................................................ 41

Configuring Security Settings Using CentreWare Internet Services ........................................................... 42

Opening the Security Menu .................................................................................................................................. 42

Configuring Administrative Security Settings .............................................................................................. 42

Configuring the Host Access List ........................................................................................................................ 43

Managing Certificates ............................................................................................................................................ 45

Configuring AirPrint ......................................................................................................................................................... 47

Installing the Printer as a Web Services Device ................................................................................................... 48

4 Paper and Media 49

Supported Paper ............................................................................................................................................................... 50

Ordering Paper ........................................................................................................................................................... 50

General Paper Loading Guidelines .................................................................................................................... 50

Paper That Can Damage Your Printer ............................................................................................................. 51

Paper Storage Guidelines ...................................................................................................................................... 51

Supported Paper Types and Weights ............................................................................................................... 52

Supported Standard Paper Sizes ........................................................................................................................

Supported Custom Paper Sizes ........................................................................................................................... 52

Loading Paper .................................................................................................................................................................... 53

Printing on Special Paper ............................................................................................................................................... 56

Envelopes ..................................................................................................................................................................... 56

Printing Labels ............................................................................................................................................................ 59

Printing on Glossy Cardstock ............................................................................................................................... 59

5 Printing 61

Printing Overview .............................................................................................................................................................. 62

Selecting Printing Options ............................................................................................................................................. 63

Windows Printing Options .................................................................................................................................... 63

Macintosh Printing Options .................................................................................................................................. 65

Printing from Mobile Devices ...................................................................................................................................... 66

Printing with Wi-Fi Direct ...................................................................................................................................... 66

Printing with AirPrint ............................................................................................................................................... 66

Printing with Xerox

Using Custom Paper Sizes ............................................................................................................................................. 68

Defining Custom Paper Sizes ............................................................................................................................... 68

PrintBack ........................................................................................................................... 67

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Contents

Printing on Custom Paper Sizes .......................................................................................................................... 69

Printing on Both Sides of the Paper .......................................................................................................................... 71

Setting Up 2-Sided Printing .................................................................................................................................. 71

Loading Paper for Manual 2-Sided Printing .................................................................................................. 72

6 Maintenance 73

Cleaning the Printer ......................................................................................................................................................... 74

General Precautions ................................................................................................................................................. 74

Cleaning the Exterior ............................................................................................................................................... 75

Cleaning the Interior ............................................................................................................................................... 75

Ordering Supplies .............................................................................................................................................................. 80

Consumables .............................................................................................................................................................. 80

When to Order Supplies ......................................................................................................................................... 80

Recycling Supplies .................................................................................................................................................... 80

Toner Cartridges ................................................................................................................................................................ 81

General Precautions ................................................................................................................................................. 81

Replacing a Toner Cartridge ................................................................................................................................ 81

Refreshing the Toner ............................................................................................................................................... 82

Cleaning the Developer .......................................................................................................................................... 82

Adjustments and Maintenance Procedures .......................................................................................................... 83

Color Registration ..................................................................................................................................................... 83

Adjusting the Paper Type ...................................................................................................................................... 83

Adjusting the Bias Transfer Roller ..................................................................................................................... 84

Adjusting the Fuser .................................................................................................................................................. 84

Refreshing the Bias Transfer Roller ................................................................................................................... 84

Adjusting the Altitude............................................................................................................................................. 84

Checking Page Counts .................................................................................................................................................... 85

Moving the Printer ............................................................................................................................................................ 86

7 Troubleshooting 89

General Troubleshooting ............................................................................................................................................... 90

Printer Does Not Turn On ...................................................................................................................................... 90

Printer Resets or Turns Off Frequently ............................................................................................................. 90

Printer Does Not Print ............................................................................................................................................. 91

Printing Takes Too Long ........................................................................................................................................ 92

Printer is Making Unusual Noises ...................................................................................................................... 92

Condensation has Formed Inside the Printer ............................................................................................... 92

Paper Jams .......................................................................................................................................................................... 93

Minimizing Paper Jams .......................................................................................................................................... 93

Locating Paper Jams ............................................................................................................................................... 95

Clearing Paper Jams ................................................................................................................................................ 96

Troubleshooting Paper Jams ............................................................................................................................... 99

Print-Quality Problems .................................................................................................................................................. 101

Controlling Print Quality ...................................................................................................................................... 101

Solving Print-Quality Problems .......................................................................................................................... 102

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Contents

Getting Help ...................................................................................................................................................................... 107

Printer Error Indicators ......................................................................................................................................... 107

PrintingScout Alerts ............................................................................................................................................... 108

Online Support Assistant ..................................................................................................................................... 108

A Specifications 109

Standard Features .......................................................................................................................................................... 110

Physical Specifications.................................................................................................................................................. 111

Dimensions and Weight ...................................................................................................................................... 111

Total Space Requirements .................................................................................................................................. 111

Clearance Requirements ...................................................................................................................................... 111

Environmental Specifications .................................................................................................................................... 112

Temperature ............................................................................................................................................................. 112

Relative Humidity ................................................................................................................................................... 112

Elevation ..................................................................................................................................................................... 112

Electrical Specifications ................................................................................................................................................ 113

Power Supply Voltage and Frequency ........................................................................................................... 113

Power Consumption .............................................................................................................................................. 113

ENERGY STAR Qualified Product ..................................................................................................................... 113

Performance Specifications ........................................................................................................................................ 114

Controller Specifications .............................................................................................................................................. 115

Processor ..................................................................................................................................................................... 115

Memory ....................................................................................................................................................................... 115

Interfaces ................................................................................................................................................................... 115

B Regulatory Information 117

Basic Regulations ............................................................................................................................................................ 118

United States FCC Regulations ......................................................................................................................... 118

Canada ........................................................................................................................................................................ 118

European Union ...................................................................................................................................................... 119

European Union Lot 4 Imaging Equipment Agreement Environmental Information .............. 119

Germany ..................................................................................................................................................................... 121

Turkey RoHS Regulation ...................................................................................................................................... 121

Regulatory Information for 2.4 GHz Wireless Network Adapter ........................................................ 122

Material Safety Data Sheets...................................................................................................................................... 123

C Recycling and Disposal 125

All Countries ...................................................................................................................................................................... 126

North America .................................................................................................................................................................. 127

European Union ............................................................................................................................................................... 128

Domestic/Household Environment ................................................................................................................. 128

Professional/Business Environment ................................................................................................................ 128

Collection and Disposal of Equipment and Batteries .............................................................................. 129

Battery Symbol Note ............................................................................................................................................. 129

Battery Removal ...................................................................................................................................................... 129

6 Xerox User Guide

Phaser® 6020 Printer

Other Countries................................................................................................................................................................ 130

Contents

Xerox

Phaser® 6020 Printer 7

User Guide

Safety

This chapter includes:

• Notices and Safety .............................................................................................................................................................. 10

• Electrical Safety .................................................................................................................................................................... 11

• Operational Safety .............................................................................................................................................................. 13

• Maintenance Safety ........................................................................................................................................................... 15

• Printer Symbols ..................................................................................................................................................................... 16

• Environmental, Health, and Safety Contact Information .................................................................................. 17

Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your Xerox printer.

Xerox User Guide

Phaser® 6020 Printer 9

Safety

Notices and Safety

Please read the following instructions carefully before operating your printer. Refer to these instructions to ensure the continued safe operation of your printer.

Your Xerox include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.

The safety and environment testing and performance of this product have been verified using Xerox materials only.

Note: Unauthorized alterations, which can include the addition of new functions or connection of

external devices, can affect the product certification. Please contact your Xerox representative for more information.

printer and supplies are designed and tested to meet strict safety requirements. These

10 Xerox User Guide

Phaser® 6020 Printer

Safety

• Emergency Turn Off ............................................................................................................................................................ 12

Electrical Safety

This section includes:

• General Guidelines .............................................................................................................................................................. 11

• Power Cord .............................................................................................................................................................................. 12

General Guidelines

WARNINGS:

• Do not push objects into slots or openings on the printer. Touching a voltage point or shorting out a part could result in fire or electric shock.

• Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are instructed to do so. Turn off the printer when performing these installations. Disconnect the power cord when removing covers and guards for installing optional equipment. Except for user-installable options, there are no parts that you can maintain or service behind these covers.

The following are hazards to your safety:

• The power cord is damaged or frayed.

• Liquid is spilled into the printer.

• The printer is exposed to water.

• The printer emits smoke, or the surface is unusually hot.

• The printer emits unusual noise or odors.

• The printer causes a circuit breaker, fuse, or other safety device to activate.

If any of these conditions occur, do the following:

1. Turn off the printer immediately.

2. Disconnect the power cord from the electrical outlet.

3. Call an authorized service representative.

Xerox User Guide

Phaser® 6020 Printer 11

Safety

Power Cord

Use the power cord supplied with your printer.

• Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check the outlet.

WARNING: To avoid risk of fire or electrical shock, do not use extension cords, power strips, or power

plugs for more than 90 days. When a permanent outlet receptacle cannot be installed, use only one factory-assembled extension cord of the appropriate gauge per printer or multifunction printer. Always adhere to national and local building, fire, and electrical codes regarding length of cord, conductor size, grounding, and protection.

• Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal.

• Verify that the printer is plugged into an outlet that is providing the correct voltage and power. Review the electrical specification of the printer with an electrician if necessary.

• Do not place the printer in an area where people can step on the power cord.

• Do not place objects on the power cord.

• Do not plug or unplug the power cord while the power switch is in the On position.

• If the power cord becomes frayed or worn, replace it.

• To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.

The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.

Emergency Turn Off

If any of the following conditions occur, turn off the printer immediately and disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if:

• The equipment emits unusual odors or makes unusual noises.

• The power cable is damaged or frayed.

• A wall panel circuit breaker, fuse, or other safety device has been tripped.

• Liquid is spilled into the printer.

• The printer is exposed to water.

• Any part of the printer is damaged.

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Safety

Operational Safety

Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer.

Operational Guidelines

• Do not remove any trays while the printer is printing.

• Do not open the doors when the printer is printing.

• Do not move the printer while is printing.

• Keep hands, hair, neckties, and so on away from the exit and feed rollers.

• Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove

the protective covers.

• Do not override any electrical or mechanical interlock devices.

• Do not attempt to remove paper that is jammed deeply inside the product. Switch off the product

promptly and contact your local Xerox representative.

WARNING: The metallic surfaces in the fuser area are hot. Always use caution when removing paper

jams from this area and avoid touching any metallic surfaces.

Ozone Release

This printer produces ozone during normal operation. The amount of ozone produced is dependent on copy volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone. Install the printer in a well-ventilated room.

For more information in the United States and Canada, go to www.xerox.com/environment. In other markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.

Xerox User Guide

Phaser® 6020 Printer 13

Safety

Printer Location

• Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight. To find the weight for your printer configuration, see Physical Specifications on page 111.

• Do not block or cover the slots or openings on the printer. These openings are provided for ventilation and to prevent overheating of the printer.

• Place the printer in an area where there is adequate space for operation and servicing.

• Place the printer in a dust-free area.

• Do not store or operate the printer in an extremely hot, cold, or humid environment.

• Do not place the printer near a heat source.

• Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.

• Do not place the printer where it is directly exposed to the cold air flow from an air conditioning

system.

• Do not place the printer in locations susceptible to vibrations.

• For optimum performance, use the printer at the elevations specified in Elevation on page 112.

Printer Supplies

• Use the supplies designed for your printer. The use of unsuitable materials can cause poor performance and a possible safety hazard.

• Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.

• Store all consumables in accordance with the instructions given on the package or container.

• Keep all consumables away from the reach of children.

• Never throw toner, print/drum cartridges, or toner containers into an open flame.

• When handling cartridges, for example toner and such, avoid skin or eye contact. Eye contact can

cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can increase the risk of skin or eye contact.

CAUTION: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service Agreement,

and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details.

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Phaser® 6020 Printer

Safety

Maintenance Safety

• Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer.

• Clean with a dry lint-free cloth only.

• Do not burn any consumables or routine maintenance items. For information on Xerox recycling programs, go to www.xerox.com/gwa.

WARNING:

Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when used on electromechanical equipment.

supplies

Xerox User Guide

Phaser® 6020 Printer 15

Safety

Printer Symbols

Symbol Description

Warning: Indicates a hazard which, if not avoided, could result in death or serious injury.

Caution: Indicates a mandatory action to take in order to avoid damage to the property.

Hot surface on or in the printer. Use caution to avoid personal injury.

Do not burn the item.

Do not expose the imaging unit to light for more than 10 minutes.

Do not expose the imaging unit to direct sunlight.

Do not touch the part or area of the printer.

Warning: Wait for the printer to cool for the specified time before touching the fuser.

This item can be recycled. For details, see Recycling and Disposal on page 125.

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Safety

Europe:

+44 1707 353 434

Environmental, Health, and Safety Contact Information

For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the following customer help lines:

United States and Canada: 1-800-ASK-XEROX (1-800-275-9376)

For product safety information in the United States and Canada, go to www.xerox.com/environment.

For product safety information in Europe, go to www.xerox.com/environment_europe.

Xerox User Guide

Phaser® 6020 Printer 17

• More Information ................................................................................................................................................................ 25

Features

This chapter includes:

• Parts of the Printer............................................................................................................................................................... 20

• Information Pages .............................................................................................................................................................. 22

• Power Saver Mode ............................................................................................................................................................... 23

• Administrative Features .................................................................................................................................................... 24

Xerox User Guide

Phaser® 6020 Printer 19

Features

• Control Panel.......................................................................................................................................................................... 21

Parts of the Printer

This section includes:

• Front View ............................................................................................................................................................................... 20

• Rear View ................................................................................................................................................................................. 20

Front View

1. Control Panel

2. Dust Cover

3. Paper Tray

4. Power Switch

5. Side Door

Rear View

1. Rear Door Release Button

2. Rear Door

3. Power Connector

4. USB Port

20 Xerox

Phaser® 6020 Printer

User Guide

Control Panel

Features

Item Name Description

WPS Button To establish a wireless connection, first, press the button on the printer, then press the

button on your wireless router.

Wi-Fi Light This light indicates that a wireless connection is established between the printer and the

wireless router.

Wi-Fi Direct® Light This light flashes to indicate that there is a connection between the printer and a

wireless device, such as a smart phone or tablet.

Load Paper Light This light flashes if there is a jam in the paper tray, the printer is out of paper, or there is

a paper size mismatch. If the light is on but not flashing, see Troubleshooting on page 89.

Ready/Data Light The light appears green when the printer is ready to receive data, and blinks when the

printer is busy receiving data. If the Ready/Data and the Power Saver lights are both flashing, the printer is canceling a

print job.

Cyan Toner Light This light indicates that the Cyan toner is low.

Flashing indicates that the toner is empty or non-Xerox

Magenta Toner Light

This light indicates that the Magenta toner is low. Flashing indicates that the toner is empty or non-Xerox

Yellow Toner Light This light indicates that the Yellow toner is low.

Flashing indicates that the toner is empty or non-Xerox

Black Toner Light This light indicates that the Black toner is low.

Flashing indicates that the toner is empty or non-Xerox

Power Saver Light This light indicates that the printer is in Low Power or Sleep mode.

If the Ready/Data and the Power Saver lights are both flashing, the printer is canceling a print job.

toner is installed.

Jam Light This light indicates that there is a paper jam in the printer.

To resume the print job, press OK.

13 Error Light This light indicates an error condition or warning that requires your attention.

Xerox

Cancel Button To end printing jobs, press this button.

Phaser® 6020 Printer 21

User Guide

Features

Information Pages

Your printer has a printable set of information pages. These pages include configuration, panel settings, error history, and more.

Printing the Printer Information Pages from the Control Panel

To print the information pages, at the control panel, press and hold the OK button for approximately four seconds until the printer activates.

Printing the Printer Information Pages from Your Computer

You can use the Xerox® Office Printing utility included on your installation CD to print the following:

• Configuration Page

• Panel Settings

• Job History

• Error History

• Demonstration Page

To print information pages:

Note: The following procedure is for Windows 7.

1. Click Start > All Programs > Xerox Office Printing > Phaser 6020 > Printer Settings Utility.

2. Click the Printer Settings Report tab.

3. Click Information Pages.

4. Select the page that you want to print.

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Phaser® 6020 Printer

Features

Power Saver Mode

You can set the time the printer spends idle in ready mode before the printer transitions to a lower power level.

There are two levels of Power Saver mode.

• Mode 1 (Low Power): The printer shifts from Ready mode to Low Power mode to reduce standby power consumption.

• Mode 2 (Sleep): The printer shifts from Low Power mode to Sleep mode for a greater reduction in power consumption.

Changing Power Saver Mode Settings Using Windows

To change the Power Saver mode settings:

1. Launch the Printer Setting Utility, then select the Printer Maintenance tab.

2. For Mode 1 and Mode 2, select the number of minutes.

Exiting Power Saver Mode

The printer exits Power Saver mode automatically when it receives data from a connected device.

To exit Power Saver mode manually, on the control panel, press the Power Saver button.

Xerox User Guide

Phaser® 6020 Printer 23

Features

Administrative Features

Finding the IP Address of Your Printer

You can view the IP address of your printer on the Configuration Page.

CentreWare Internet Services

CentreWare Internet Services is the administration and configuration software installed on the embedded Web server in the printer. It allows you to configure and administer the printer from a Web browser.

CentreWare Internet Services requires:

• A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or Linux environments.

• TCP/IP and HTTP enabled on the printer.

• A network-connected computer with a Web browser.

Accessing CentreWare Internet Services

At your computer, open a Web browser, in the address field, type the IP address of the printer, then press

Enter or Return.

Logging In to CentreWare Internet Services

When Administrator Mode is enabled, the Jobs, Address Book, Properties, and Support tabs are locked until you enter the administrator user name and password.

To log in to CentreWare Internet Services as the administrator:

1. At your computer, open a Web browser, in the address field, type the IP address of the printer, then press Enter or Return.

Note: If you do not know the IP address of your printer, see Finding the IP Address of Your Printer on

page 24.

2. Click the Jobs, Address Book, Properties, or Support tab.

3. Type the administrator user name.

4. Type your password, then click Login.

24 Xerox

Phaser® 6020 Printer

User Guide

More Information

You can obtain more information about your printer from these sources:

Resource Location

Features

Installation Guide

Quick Use Guide

Other documentation for your printer www.xerox.com/office/6020docs

Technical support information for your printer; including online technical support, Online Support Assistant, and driver downloads.

Information Pages Print from the control panel, or from CentreWare

CentreWare Internet Services documentation

Order supplies for your printer www.xerox.com/office/6020supplies

A resource for tools and information, including interactive tutorials, printing templates, helpful tips, and customized features to meet your individual needs.

Local sales and support center www.xerox.com/office/worldcontacts

Printer registration www.xerox.com/office/register

Xerox® Direct online store www.direct.xerox.com/

Packaged with the printer.

www.xerox.com/office/6020support

Internet Services, click Status > Information Pages.

In CentreWare Internet Services, click Help.

www.xerox.com/office/businessresourcecenter

Xerox User Guide

Phaser® 6020 Printer 25

• Installing the Printer as a Web Services Device ...................................................................................................... 48

Online Support Assistant at www.xerox.com/office/6020support

Installation and Setup

This chapter includes:

• Installation and Setup Overview ................................................................................................................................... 28

• Selecting a Location for the Printer .............................................................................................................................. 29

• Connecting the Printer ....................................................................................................................................................... 30

• Installing the Software ...................................................................................................................................................... 34

• Configuring Network Settings ........................................................................................................................................ 38

• Configuring General Settings Using CentreWare Internet Services .............................................................. 40

• Configuring Security Settings Using CentreWare Internet Services .............................................................. 42

• Configuring AirPrint ............................................................................................................................................................ 47