Xerox Phaser 5500DT, Phaser 5500, Phaser 5500B, Phaser 5500N, Phaser 5500DN Evaluator Manual
...
tabloid laser printer
Phaser®5500
Phaser 5500
Evaluator
Guide
CONTENTS
Section 1 – Introducing the Xerox Phaser 5500 Laser Printer
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Section 2 – Evaluating Laser Printers
Suggests specific features to look for in a printer of this class, how
to evaluate that feature, and how the Phaser 5500 measures up.
Productivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Reliability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Cost of ownership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Section 3 – Configurations, Specifications, Part Numbers, etc.
Competitive comparisons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Configuration summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Supplies and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Xerox Phaser Branded Media . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Total Satisfaction Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Information sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
This guide was printed entirely on a Xerox Phaser Color Printer.
ABOUT THIS GUIDE
This guide will introduce you to the Xerox Phaser 5500 Laser Printer, and help you in your printer evaluation process.
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PHASER 5500 EVALUATOR GUIDE
SECTION 1
Introducing the Xerox
Phaser®5500 Laser Printer
PRODUCT OVERVIEW
Xerox Phaser printers have proven themselves able to provide the high print speeds necessary for
today’s business users, while at the same time maintaining high reliability. Now, the Xerox
Phaser
®
5500 laser printer combines both high speed and superior reliability with low cost of
ownership – all in one printer.
The Xerox Phaser 5500 laser printer will be of particular interest to users who require:
• High monthly print volumes, usually in excess of 10,000 pages-per-month
• Short time frames, requiring certain jobs to be printed very quickly
• Complex print jobs requiring multiple paper trays, a variety of media sizes
and stacking or finishing capability
Productivity
The Phaser 5500 prints at 50 pages-per-minute (ppm) or 50 impressions-per-minute (ipm) when
printing two-sided (duplex). First-page-out time is as fast as 7 seconds. With 128 MB of memory
and a 500 MHz RISC processor, even complex jobs begin printing right away. The Phaser 5500
is the only printer in its class to deliver true 1200 x 1200 dpi jobs printed at full engine speed.
Production level paper handling offers superior flexibility for complex applications. From 1100sheet basic capacity (2-tray plus MPT) up to 4100-sheets fully configured (six input sources), the
Phaser 5500 provides the widest range of paper input.
The standard 500-sheet facedown output tray can be supplemented with a 3500-sheet Stacker or
a 3500-sheet Finisher for high volume requirements.
Reliability
You can be assured that this is a product that can go the distance for a very long time. The Phaser
5500 boasts a life of 3 Million impressions, and Xerox is the only manufacturer to publish engine
life specifications. The Phaser 5500 comes with a One Year On-site Warranty plus the Xerox
Total Satisfaction Guarantee. Such a highly reliable print engine also means that extended service
contracts are available at very reasonable prices.
Cost of Ownership
Low initial cost, low price-per-page, and low service pricing all add up to one of the lowest costof-ownership models available.
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PHASER 5500 EVALUATOR GUIDE
Configurations
PHASER 5500B FEATURE SET
The Phaser 5500B comes
with many performance and
productivity features standard:
• 50 ppm print speed
• 500 MHz RISC processor
• 128 MB memory
• True 1200 dpi resolution and
600 dpi mode
• Two 500-sheet Universal Paper trays
(handle up to 11 x 17")
• One 100-sheet Multi-purpose tray
• USB 2.0 and Parallel connectivity
• Simple Phaser Installation
• N-Up printing
• Watermarks
• Separation Pages
• Cover Sheets
• RAM collation
• Toner Tracking
• One-year on-site warranty
• Xerox Total Satisfaction Guarantee
PHASER 5500N FEATURE SET
The Phaser 5500N comes
with all the features of the
Phaser 5500B plus:
• 10/100BaseTX Ethernet connectivity
• CentreWare Internet Services (embedded
web server)
• PrintingScout
• Job Pipelining
• Remote Printing
• E-mail Alerts
• Usage analysis tool
• Job accounting
• PhaserSMART
®
• Intelligent trays
PHASER 5500DN FEATURE SET
The Phaser 5500DN comes
with all the features of the
Phaser 5500N plus:
• Automatic two-sided (duplex) printing
(maintains 50 impressions [sides]
per-minute)
• Booklet printing
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PHASER 5500 EVALUATOR GUIDE
PHASER 5500DT FEATURE SET
The Phaser 5500DT comes
with all the features of the
Phaser 5500DN plus:
• 1000-sheet feeder – consisting of
two 500-sheet Universal Trays
(handles up to 11 x 17") (total capacity up to
2100-sheets)
PHASER 5500DX FEATURE SET
The Phaser 5500DX comes
with all the features of the
Phaser 5500DT plus:
• An additional 128 MB of memory
for 256 MB total
• An additional 2000-sheet
high capacity feeder (Letter/A4 size)
(total capacity up to 4100-sheets)
• A 3500-sheet Finisher with stapling and hole
punch capabilities
• 20 GB Hard Disk
• Extended Features: Saved Job Printing,
Secure Printing, Proof Printing,
Direct PDF Printing, PhaserHD,
Extended font/form storage
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PHASER 5500 EVALUATOR GUIDE
SECTION 2
Evaluating Laser Printers
The high-end of monochrome network printing demands exceptional productivity and reliability.
This is often referred to as the "departmental segment", where users require high-performance
printers with support for the broadest array of paper sizes, including A3 (11 x 17"). The
Phaser 5500 addresses the most important Customer Requirements in this segment:
• Performance
• Reliability
• Total Cost of Ownership
This section of the Evaluator Guide will look at each of these areas, suggest ways you can evaluate a printer’s performance against that requirement, and explain how the Phaser 5500 exceeds
the customer requirements of departmental laser printers on all counts.
To handle departmental levels of activity a printer has to be fast, not just in print engine
specs but in real world use. Consider first-page-out-time, engine speed including highresolution printing speed and duplex printing speed to get a true picture of real-world
throughput capabilities.
Consider the power behind the speed. Is the processor fast enough to RIP jobs quickly and
get them to the print engine without delay? Is the memory sufficient for departmental
workloads? Is it able to handle long printing queues while maintaining performance?
Consider capacities. Are the paper input and output capabilities sufficient for the departmental demands of many multiple users? Are there finishing options to provide distribution-ready documents without slowing down the entire process?
EVALUATE PRODUCTIVITY
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PHASER 5500 EVALUATOR GUIDE
HOW THE PHASER 5500 EXCEEDS THE PRODUCTIVITY REQUIREMENT
Speed.
At 50 pages-per-minute (ppm), the Phaser 5500 will match the speed of the major competitors but will exceed those products in total printing performance. The ability to maintain
100% throughput when printing in Duplex mode is a significant plus in this environment.
With a first Page Out Time (FPOT) as fast as 7 seconds, the Phaser 5500 gets your print job
going fast.
Power.
The Phaser 5500 provides a standard memory of 128MB even on the base model, which is at
least double what the competition currently offers. That plus superb controller performance
with a 500 MHz RISC processor, allows the Phaser 5500 to print true 1200 x 1200 dpi jobs at
full engine speed. This is something that no competitor can do. The large memory also supports RAM collation for multi-set jobs, without a hard drive.
Capacity.
The Phaser 5500 has production level paper handling that offers end-users superior flexibility
for complex applications. The basic configuration comes with three paper sources: two
Universal Trays (variable sizes up to 11 x 17") handling up to 500 sheets each, and one
Bypass tray with a capacity of up to 100 sheets (or 10 envelopes). You can add a 1000-sheet
feeder with two additional 500-sheet Universal Trays, and a separate 2000-sheet feeder that
handles letter/A4 paper for a total of 4100-sheets of fast, high-volume printing. (The 1000sheet feeder is required before the 2000-sheet feeder can be added.)
The Phaser 5500 comes standard with a 500-sheet facedown output tray. For high volume
stacking requirements, you have two options: A 3500-sheet Stacker or a 3500-sheet Finisher,
which adds stapling and hole punching capabilities.
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PHASER 5500 EVALUATOR GUIDE
Volume.
The Phaser 5500 boasts an engine life of 3 Million impressions with no limit
on annual printing capability. Some competitors limit annual prints on warranty
or service contracts. You can be assured that this is a product that can go the
distance for a very long time. This is the kind of durability that business users
are looking for.
When you send a document to the Phaser 5500, PrintingScout will instantly
send you an on-screen alert if the printer needs attention, and it provides helpful text and graphics about how to fix it. This way, you’ll go to the printer completely prepared - no surprises. And no other printer on the market can do this.
For more involved situations, the PhaserSMART remote diagnostic tool is an
automated, Internet-based support system. It uses your web browser to send
diagnostic information from your printer to the Xerox web site for analysis.
You can access PhaserSMART directly from a PrintingScout alert or from the
printer driver. PhaserSMART remote diagnostic tool examines the information,
diagnoses the problem, and proposes a solution. If the problem is not resolved
with the solution, PhaserSMART remote diagnostic tool assists you in opening
a priorityService Request with Xerox Customer Support, or lets you choose a
local Authorized Service Provider.
Warranty.
The Phaser 5500 comes with a One Year On-site Warranty plus the exclusive
Xerox Total Satisfaction Guarantee. The highly reliable engine also means that
extended Service Contracts are available at very reasonable prices.
The volume demands on a departmental printer can be very high. Consider the life
expectancy of a printer as well as its peak volume capability
Consider uptime. Does the printer provide warnings for low supplies or other potential
productivity blockers? Are there intelligent alternatives to a service call? How easy is
it to replace are the routine maintenance items such as the imaging drum and fuser?
Finally, look at how the manufacturer stands behind the product. Can you be sure
you’ll get satisfaction?
HOW THE PHASER 5500 EXCEEDS THE RELIABILITY REQUIREMENT:
EVALUATE RELIABILITY
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PHASER 5500 EVALUATOR GUIDE
Initial cost of a printer is just one part of what your costs will be over the life of the
printer. Consider cost-per-page. Even fractions of a penny per page add up when
you’re considering printing millions of pages over time.
Consider service costs. Being able to budget your future service expenses is helpful,
and buying an Extended Service Agreement for a low fixed cost just makes good
business sense.
EVALUATE COST-OF-OWNERSHIP
In addition to the breakthrough price for a printer of this class, Xerox has
re-engineered the consumables design to ensure that you get maximum value
from your operating expenses. By separating the toner cartridge from the
imaging drum, each can be used to their maximum capacity. No more discarding a half-used imaging drum just because the toner ran out. The result is a
lower cost per page.
And due to its impressive reliability, Extended Service Agreement pricing has
been set at very affordable levels.
The combination of a low initial price and low cost per page,
means the
Phaser 5500 is a Total Cost of Ownership leader for this class of printer.
HOW THE PHASER 5500 EXCEEDS THE COST-OF-OWNERSHIP REQUIREMENT:
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PHASER 5500 EVALUATOR GUIDE
Section 3
Configurations, Specifications,
Part Numbers, etc.
COMPETITIVE COMPARISON
PHASER 5500N HP LASERJET 9050n HP LASERJET 8150n KYOCERA FS-9520DN
Price (ERP) $2,999 $3,399 $2,449 $ 3,999
PERFORMANCE
Speed 50 ppm 50 ppm 32 ppm 51 ppm
First Page Out as fast as 7 seconds 8 sec 17 sec 5 sec
Processor 500 MHz 533 MHz 250 MHz 500 MHz
Language Support Adobe PostScript3, HP PCL6/PCL5e, HP PCL6/PCL5e, PCL6/PCL5e emulation
PCL6/PCL5e emulation PostScript3 emulation PostScript3 emulation PostScript3 emulation
PRESCRIBE, IBM
ProPrinter, Epson, Diablo
Memory 128 MB 64 MB 32 MB 64 MB
Hard Disk Optional 20 GB Optional 5 GB Optional 3.2 GB Optional 20 GB
Maximum Duty Cycle 300,000 300,000 150,000 300,000
Engine Life 3.0 Million impressions Not disclosed Not disclosed Not disclosed
PRINT QUALITY
Maximum 1200 x 1200 1200 x 600 1200 x 600 2400 x 600
Resolution (dpi)
Default Resolution 600 x 600 600 x 600 600 x 600 600 x 600
PAPER HANDLING
Duplex Optional Optional Optional Standard
(Two-sided printing)
Standard Paper Input 2 x 500, 100 MPT 2 x 500, 100 MPT 2 x 500, 100 MPT 2 x 500, 200 MPT
Max Paper Input 4,100 sheets 3,100 sheets 3,100 sheets 4,200 sheets
Standard Paper Output 500 face-down 500 face-down 500 face-down 500 face-down
100 face-up 100 face-up
Stacking/Finishing 3,500 Sheet Stacker 3,000 Sheet Stacker 5-Bin Mailbox Stacker 3,000 Sheet Finisher**
Options 3,500 Sheet Finisher** 3,000 Sheet 8-Bin Mailbox Stacker 1,000 Sheet Finisher**
Stacker/Stapler 3000 Sheet 1,000 Sheet
Stacker/Stapler Saddle Stitcher
7-Bin Mailbox Stacker
Media Sizes (inches) 3.5 x 5.5 to 11.7 x 17.7 3.9 x 7.5 to 11.7 x 17.7 3.9 x 7.5 to 11.7 x 17.7 3.5 x 5.8 to 11.7 x 17.7
Media Weights 16 lb – 58 lb 16 lb – 58 lb* 16 lb – 53 lb* 16 lb – 110 lb*
60 gsm – 216 gsm 60 gsm – 216 gsm* 60 gsm – 200 gsm* 60 gsm – 163 gsm*
CONNECTIVITY
Base Connectivity USB 2.0, Parallel Parallel Parallel USB 2.0, Parallel
Network Interfaces 10/100 Base-TX 10/100 Base-TX 10/100 Base-TX 10/100 Base-TX
Ethernet Ethernet Ethernet Ethernet
Embedded Web Server CentreWare IS Web JetAdmin Web JetAdmin KM NetViewer
SUPPORT
Warranty 1 Year On-Site 1 Year On-Site 1 Year On Site 1 or 2-Year Parts and
Xerox Total Satisfaction Labor via Local Reseller
Guarantee
CONSUMABLES
Toner Cartridge Yields Toner Cartridge: 30K Print Cartridge: 30K Print Cartridge: 20K Print Cartridge: 40K
(at 5% AC) Drum Cartridge: Drum Cartridge: 500K
up to 60K
Cost per Page $0.0085 $0.009 $0.010 $0.005
(Toner + Drum)
The Phaser 5500
beats the HP
LaserJet 9000n by:
• Lower initial price
• Lower cost-per-page
• Better TCO
• Faster FPOT
• Double the memory
• Faster processor
• Superior engine life
• Higher resolution –
and at full speed!
• Greater media
capacity and
flexibility
• Xerox Total
Satisfaction
Guarantee
The Phaser 5500
beats the HP
LaserJet 8150n by:
• Faster print speed
• Faster FPOT
• Four times more
memory
• Double the
processor speed
• Double the duty cycle
• Higher resolution –
and at full speed!
•
Greater media capacity
and flexibility
The Phaser 5500
beats the Kyocera
FS-9520DN
• Lower initial price
• Double the memory
•
Greater media capacity
and flexibility
• Xerox Total
Satisfaction
Guarantee
*This range supported from MultiPurpose Tray only: 18-28 lbs (60-105 gsm) from standard trays
**Includes stapling and hole punching (Stapled output can be routed to 2500-sheet elevator tray only.)
CONFIGURATION SUMMARY
FEATURE PHASER 5500B PHASER 5500N PHASER 5500 DN PHASER 5500DT PHASER 5500DX
Print Speed 50 ppm
Controller 500 MHz Power PC
Memory 128 MB 256 MB
Resolution True 1200 dpi, 600 dpi
Two-sided printing Optional Optional Standard 50 ipm
Paper handling Two 500-sheet Universal Trays plus 100-sheet MPT
1,000-sheet feeder
(two additional 500-sheet
Universal Trays) Optional Optional Optional Standard
2000-sheet A4 Feeder Optional* Optional* Optional* Optional Standard
3500-sheet Stacker Optional NA
3500-sheet Finisher with
stapling and hole punch Optional Standard
Hard Disk Optional Optional Optional Optional 20 GB
Common features Phaser Install, N-up printing, Watermarks, Cover sheets,
Separation pages,Toner tracking
Network Features NA Intelligent trays, Embedded Web Server, Printing Scout, Job Pipelining, Remote Printing,
Email Alerts, Usage analysis tool, Job accounting
Extended Features Requires optional Hard Disk Saved job printing,
Personal Jobs, Booklet
Printing, Secure print,
proof print, direct PDF
print, PhaserHD,
Extended Font/Form
storage
Connectivity USB 2.0,Parallel
Optional 10/100BaseTX Ethernet
Warranty 1 Year On Site, Xerox Total Satisfaction Guarantee
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PHASER 5500 EVALUATOR GUIDE
*Requires the Duplexing option and the 1000-sheet Feeder be added first.
TOTAL SATISFACTION SERVICES™
DESCRIPTION U.S. PART CANADIAN
NUMBER PART NUMBER
Extended On-Site Service
(available during first 90 days of product ownership)
2 years additional (for a total of 3 years) 5500S3 5500S3C
3 years additional (for a total of 4 years) 5500S4 5500S4C
Annual On-Site Service
(available on an annual basis) 5500SA 5500SAC
Installation
(training and driver installation for max of two computers) A3INST A3INSTC
Help Desk Service
Core Training HDCORE HDCORE
Product Training for Phaser 5500 HD5500 HD5500
Annual Support Subscription HDYEAR HDYEAR
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PHASER 5500 EVALUATOR GUIDE
XEROX PHASER PRINTING MEDIA
DESCRIPTION DETAILS PART NUMBER
Xerox Weatherproof Paper A/Letter (8.5 x 11 in) 103R01020
150 sheets, 27 lb/100 gsm
A4 (210 x 297 mm) 103R01021
Xerox Postcards A/Letter (8.5 x 11 in) 103R01016
100 sheets, 4/sheet, 65 lb/176 gsm
A4 (210 x 297 mm) 103R01017
Xerox Trifold Brochures A/Letter (8.5 x 11 in) 103R01018
150 sheets, 65 lb/176 gsm
A4 (210 x 297 mm) 103R01019
SUPPLIES AND ACCESSORIES
DESCRIPTION DETAILS PART NUMBER
CONSUMABLES
Toner Cartridge 30,000 image capacity* 113R00668
Drum Cartridge 60,000 image capacity 113R00670
ROUTINE MAINTENANCE ITEMS
Maintenance Kit 300,000 image capacity
(Feed Rollers, Transfer Roller, Fuser) 110 V 109R00731
220 V 109R00732
Staple pack 5,000 quantity 108R00710
OPTIONS/UPGRADES
Flash memory 097S03724
128 MB memory card 097S03722
256 MB memory card 097S03723
1000-sheet Feeder Two 500-sheet Universal Trays 097S03218
2000-sheet Feeder One 2000-sheet A4 tray 097S03219
3500-sheet Stacker 3000 sheets in a paper elevator,
500 sheets in a top tray 097S03719
3500-Sheet Finisher 3000 sheets in a paper elevator, 097S03720
500 sheets in a top tray, plus 50
sheet stapler and 2/4 hole punch
(Same with 3 hole punch) 097S03282
20 GB Hard Disk Enables; Saved job printing,
Secure print, proof print, direct PDF
print, PhaserHD, Extended Font/Form 097S03725
Duplex Unit Enables automatic two-sided printing 097S03220
Envelope Tray 50-75 capacity 097S03286
Phaser 5500B to Phaser 5500N upgrade kit Customer installable network card 097S03726
*Based on 5% coverage
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PHASER 5500 EVALUATOR GUIDE
INFORMATION SOURCES
User Documentation CD_ROM (packaged with the printer)
• Setup Guide
• Quick Reference Guide
• Warranty Information
• Reference Guide
Information Pages
Can be found on the printer’s front panel, within CentreWare IS, and on the Printer Driver.
Support
There is additional help available at www.xerox.com/office/support. You can access
infoSMART Knowledge Base, the PhaserSMART remote diagnostic tool, Technical Support via
email, driver downloads, and much more.
A set of Xerox links is installed in your web browser’s Favorites folder when you install the
printer drivers on your computer. The Troubleshooting tab in your Windows printer driver also
includes useful links.
infoSMART
This is the same troubleshooting knowledge base used by Xerox Customer Support.
infoSMART Knowledge Base provides solutions for printer issues such as error codes, print
quality, media jams, software installation, networking, and more. Go to
www.xerox.com/office/infoSMART.
Web Links
Xerox provides many resources to help you learn more about your Xerox printer.
Use these web sites to obtain information about your printer.
Resource Links
• To link to product, supplies and service offering information, download printer drivers, view
documents, and access support information: www.xerox.com/office
• To access the troubleshooting knowledge base used by Xerox Customer Support staff:
www.xerox.com/office/infoSMART
• To view technical support information: www.xerox.com/office/5500support
• To order Xerox supplies: www.xerox.com/office/5500supplies
• To find your local sales and support center: www.xerox.com/office/contacts
SPECIFICATIONS
PHYSICAL DIMENSIONS
DUPLEX UNIT
PRINTER DUPLEX MODULE EXIT 2 1000-SHEET FEEDER 2000-SHEET FEEDER 3500-SHEET FINISHER
Width 25.2 in. (640 mm) 2.52 in. (64 mm) 5.1 in. (130 mm) 21.3 in. (540 mm) 15.2 in. (385.5 mm) 29 in. (740 mm)
Depth 20.7 in. (525 mm) 18 in. (458 mm) 18.1 in. (460 mm) 20.5 in. (520 mm) 23.6 in. (600 mm) 25.6 in. (650 mm)
Height 19.6 in. (498 mm) 8.3 in. (211 mm) 5.6 in (142 mm) 11 in. (280 mm) 14.3 in. (363 mm) 41.3 in. (1050 mm)
Weight 90 lbs. (41 kg) 4 lbs. (1.8 kg) 4.9 lbs (2.2 Kg) 50.7 lbs. (23 kg) 62 lbs. (28 kg) 108 lbs. (49 kg)
ENVIRONMENTAL
Temperature
Storage 32 – 95º F, 0 – 35º C
Operating 41 – 90º F, 5 – 32º C
Relative Humidity
Storage 15% to 85%
Operating 15% to 85%
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PHASER 5500 EVALUATOR GUIDE
Notes
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PHASER 5500 EVALUATOR GUIDE
Notes
Phaser®5500
©2006 XEROX CORPORATION. All rights reserved. Contents of this publication may not be reproduced in any form without permission of XEROX CORPORATION. Xerox®is a registered trademark of XEROX CORPORATION. Total Satisfaction ServicesSMis a service mark of
XEROX CORPORATION. PCL®and HP-GL®are registered trademarks of Hewlett-Packard Corporation. MS-DOS®and Windows®are registered trademarks of Microsoft Corporation. Novell®and NetWare®are registered trademarks of Novell, Incorporated. Sun®, Sun Microsystems®,
and Sun Microsystems Computer Corporation®are registered trademarks of Sun Microsystems, Incorporated. Ethernet®is a registered trademark of XEROX CORPORATION. UNIX®is a registered trademark in the US and other countries, licensed exclusively through X/Open
Company Limited. Other marks are trademarks or registered trademarks of the companies with which they are associated. As an ENERGY STAR®Partner, Xerox Corporation has determined that these products (Phaser 5500DN/DT/DX) meet the ENERGY STAR®guidelines for
energy efficiency. Achieves ENERGY STAR energy savings; product fully qualifies when packaged (or used) with a duplex tray. Product information and/or specifications in this booklet are subject to change without notice. JS/DS 8/07 55XEG-01UG
Questions? Comments? Problems?
If you have any questions or issues with your evaluation printer, please contact your Xerox
sales representative or the Xerox Office Printing Help Desk at:
U.S. AND CANADA 1-877-362-6567.
Or visit us on the web at: www.xerox.com/office
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