Xerox PE 220 Service Manual
WORKCENTRE PE 220
SERVICE MANUAL
11/05
708P88337
Service Documentation
708P88337
November 2005
Prepared by:
Xerox Europe,
Global Knowledge & Language Services,
Enterprise Centre,
P.O. Box 17,
Bessemer Road,
Welwyn Garden City,
Hertfordshire,
AL7 1BU, England.
© Copyright 2005 by Xerox Ltd.
Xerox, and all identifying numbers used in connection with the Xerox products mentioned in this
publication are registered trademarks of Xerox. Other company trademarks are also acknowledged.
NOTICE
While every care has been taken in the preparation of this manual, no liability will be accepted by
Xerox Europe arising out of any inaccuracies or omissions.
All service documentation is supplied to Xerox external customers for informational purposes
only. Xerox service documentation is intended for use by certified, product trained service personnel only. Xerox does not warrant or represent that it will notify or provide to such customer
any future change to this documentation. Customer performed service of equipment, or modules,
components or parts of such equipment may affect whether Xerox is responsible to fix machine
defects under the warranty offered by Xerox with respect to such equipment. You should consult
the applicable warranty for its terms regarding customer or third-party provided service.
11/05 Workcentre PE 220
Introduction
Introduction
Safety Precautions .................................................................................................................. iii
1. Service Call Procedures
Section Contents.................................................................................................................. 1-1
2. Repair Analysis Procedures
Section Contents.................................................................................................................. 2-1
3. Image Quality
Section Contents.................................................................................................................. 3-1
4. Repairs/Adjustments
Section Contents.................................................................................................................. 4-1
5. Parts List
Section Contents.................................................................................................................. 5-1
6. General Procedures/Information
Section Contents.................................................................................................................. 6-1
7. Wiring Data
Section Contents.................................................................................................................. 7-1
Workcentre PE 220 11/05 i
Introduction
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ii 11/05 Workcentre PE 220
Introduction
Introduction
Precautions
In order to prevent accidents and to prevent damage to the equipment please read the precautions
listed below carefully before servicing the machine and follow them closely.
Safety Warning
1. Only to be serviced by appropriately qualified service engineers.
High voltages and lasers inside this product are dangerous. This machine should only be serviced
by a suitably trained and qualified service engineer.
2. Use only Xerox replacement parts
There are no user serviceable parts inside the machine. Do not make any unauthorized changes
or additions to the machine, these could cause the machine to malfunction and create electric
shock or fire hazards.
3. Laser Safety Statement
The machine is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1
Subchapter J for Class 1(1) laser products, and elsewhere, it is certified as a Class I laser product
conforming to the requirements of IEC 825. Class I laser products are not considered to be haz-
ardous. The laser system and machine are designed so there is never any human access to laser
radiation above a Class I level during normal operation, user maintenance, or prescribed service
condition.
Workcentre PE 220 11/05 iii
Introduction
CAUTION - INVISIBLE LASER RADIATION
WHEN THIS COVER OPEN.
DO NOT OPEN THIS COVER.
VORSICHT - UNSICHTBARE LASERSTRAHLUNG,
WENN ABDECKUNG GE FFNET.
NICHT DEM STRAHL AUSSETZEN.
ATTENTION - RAYONNEMENT LASER INVISIBLE EN CAS
D OUVERTURE. EXPOSITION DANGEREUSE
AU FAISCEAU.
ATTENZIONE - RADIAZIONE LASER INVISIBILE IN CASO DI
APERTURA. EVITARE LESPOSIZIONE AL
FASCIO.
PRECAUCION - RADIACION LASER IVISIBLE CUANDO SE ABRE.
EVITAR EXPONERSE AL RAYO.
ADVARSEL. - USYNLIG LASERSTR LNING VED BNING, N R
SIKKERHEDSBRYDERE ER UDE AF FUNKTION.
UNDG UDSAETTELSE FOR STR LNING.
ADVARSEL. - USYNLIG LASERSTR LNING N R DEKSEL
PNES. STIRR IKKE INN I STR LEN.
UNNG EKSPONERING FOR STR LEN.
VARNING - OSYNLIG LASERSTR LNING N R DENNA DEL
R PPNAD OCH SP RREN R URKOPPLAD.
BETRAKTA EJ STR LEN. STR LEN R FARLIG.
VARO! - AVATTAESSA JA SUOJALUKITUS OHITETTAESSA
OLET ALTTIINA N KYM TT M LLE LASERS TEILYLLE L KATSO S TEESEEN.
WARNING
Never operate or service the machine with the protective cover removed from Laser/Scanner
assembly. The reflected beam, although invisible, can damage your eyes. When using this product, these basic safety pre-cautions should always be followed to reduce risk of fire, electric
shock, and injury to persons.
Caution for safety
Toxic material
This product contains toxic materials that could cause illness if ingested.
1. If the LCD control panel is damaged it is possible for the liquid inside to leak. This liquid is
toxic. Contact with the skin should be avoided, wash any splashes from eyes or skin immediately and contact your doctor. If the liquid gets into the mouth or is swallowed see a doctor
immediately.
2. Please keep print cartridges away from children. The toner powder contained in the print cartridge may be harmful and if swallowed you should contact a doctor.
iv 11/05 Workcentre PE 220
Introduction
Electric Shock and Fire Safety Precautions
Failure to follow the following instructions could cause electric shock or potentially cause a fire.
1. Use only the correct voltage, failure to do so could damage the machine and potentially
cause a fire or electric shock.
2. Use only the power cable supplied with the machine. Use of an incorrectly specified cable
could cause the cable to overheat and potentially cause a fire.
3. Do not overload the power socket, this could lead to overheating of the cables inside the wall
and could lead to a fire.
4. Do not allow water or other liquids to spill into the machine, this can cause electric shock. Do
not allow paper clips, pins or other foreign objects to fall into the machine these could cause a
short circuit leading to an electric shock or fire hazard.
5. Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock. When servicing the machine remove the power plug from the wall socket.
6. Use caution when inserting or removing the power connector. The power connector must be
inserted completely otherwise a poor contact could cause overheating possibly leading to a
fire. When removing the power connector grip it firmly and pull.
7. Take care of the power cable. Do not allow it to become twisted, bent sharply round corners
or otherwise damaged. Do not place objects on top of the power cable. If the power cable is
damaged it could overheat and cause a fire or exposed cables could cause an electric shock.
Replace a damaged power cable immediately, do not reuse or repair the damaged cable.
Some chemicals can attack the coating on the power cable, weakening the cover or exposing
cables causing fire and shock risks.
8. Ensure that the power sockets and plugs are not cracked or broken in any way. Any such
defects should be repaired immediately. Take care not to cut or damage the power cable or
plugs when moving the machine.
9. Use caution during thunder or lightning storms. Xerox recommend that this machine be disconnected from the power source when such weather conditions are expected. Do not touch
the machine or the power cord if it is still connected to the wall socket in these weather conditions.
10. Avoid damp or dusty areas, install the machine in a clean well ventilated location. Do not
position the machine near a humidifier. Damp and dust build up inside the machine can lead
to overheating and cause a fire.
11. Do not position the machine in direct sunlight. This will cause the temperature inside the
machine to rise possibly leading to the machine failing to work properly and in extreme conditions could lead to a fire.
12.Do not insert any metal objects into the machine through the ventilator fan or other part of the
casing, it could make contact with a high voltage conductor inside the machine and cause an
electric shock.
Workcentre PE 220 11/05 v
Introduction
Handling Precautions
The following instructions are for your own personal safety, to avoid injury and so as not to damage the machine
1. Ensure the machine is installed on a level surface, capable of supporting its weight. Failure to
do so could cause the machine to tip or fall.
2. The machine contains many rollers, gears and fans. Take great care to ensure that you do
not catch your fingers, hair or clothing in any of these rotating devices.
3. Do not place any small metal objects, containers of water, chemicals or other liquids close to
the machine which if spilled could get into the machine and cause damage or a shock or fire
hazard.
4. Do not install the machine in areas with high dust or moisture levels, beside on open window
or close to a humidifier or heater. Damage could be caused to the machine in such areas.
5. Do not place candles, burning cigarettes, etc. on the machine, these could cause a fire.
Assembly / Disassembly Precautions
Replace parts carefully, always use Xerox parts. Take care to note the exact location of parts and
also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly.
Please carry out the following procedures before dismantling the machine or replacing any parts.
1. Check the contents of the machine memory and make a note of any user settings. These will
be erased if the mainboard is replaced.
2. Ensure that power is disconnected before servicing or replacing any electrical parts.
3. Disconnect printer interface cables and power cables.
4. Only use approved spare parts. Ensure that part number, product name, any voltage, current
or temperature rating are correct.
5. When removing or re-fitting any parts do not use excessive force, especially when fitting
screws into plastic.
6. Take care not to drop any small parts into the machine.
7. Handling of the OPC Drum
- The OPC Drum can be irreparably damaged if it exposed to light.
Take care not to expose the OPC Drum either to direct sunlight or to fluorescent or incandes-
cent room lighting. Exposure for as little as 5 minutes can damage the surface’s photoconductive properties and will result in print quality degradation. Take extra care when servicing
the machine. Remove the OPC Drum and store it in a black bag or other lightproof container.
Take care when working with the covers (especially the top cover) open as light is admitted to
the OPC area and can damage the OPC Drum.
- Take care not to scratch the green surface of OPC Drum Unit.
If the green surface of the Drum Cartridge is scratched or touched the print quality will be
compromised.
vi 11/05 Workcentre PE 220
Introduction
Disregarding this warning may cause bodily injury
1. Be careful with the high temperature part.
The fuser unit works at a high temperature. Use caution when working on the machine. Wait
for the fuser to cool down before disassembly.
2. Do not put fingers or hair into the rotating parts (paper feeding entrance, motor, fan, etc.).
Doing so may cause injury.
3. When you move the machine.
This machine weighs 10.4kg including print cartridge and cassette. Use safe lifting and han-
dling techniques. Back injury could be caused if you do not lift carefully.
4. Ensure the machine is installed safely.
The machine weighs 10.4Kg, ensure the machine is installed on a level surface, capable of
supporting its weight. Failure to do so could cause the machine to tip or fall possibly causing
personal injury or damaging the machine.
5. Do not install the machine on a sloping or unstable surface. After installation, double check
that the machine is stable.
ESD Precautions
Certain semiconductor devices can be easily damaged by static electricity. Such components are
commonly called “Electrostatically Sensitive (ES) Devices”, or ESDs. Examples of typical ESDs
are: integrated circuits, some field effect transistors, and semiconductor “chip” components.
The techniques outlined below should be followed to help reduce the incidence of component
damage caused by static electricity.
CAUTION
Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1. Immediately before handling a semiconductor component or semiconductor-equipped
assembly, drain off any electrostatic charge on your body by touching a known earth ground.
Alternatively, employ a commercially available wrist strap device, which should be removed
for your personal safety reasons prior to applying power to the unit under test.
2. After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface, such as aluminium or copper foil, or conductive foam, to prevent electrostatic
charge buildup in the vicinity of the assembly.
3. Use only a grounded tip soldering iron to solder or desolder ESDs.
4. Use only an “anti-static” solder removal device. Some solder removal devices not classified
as “anti-static” can generate electrical charges sufficient to damage ESDs.
5. Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges
sufficient to damage ESDs.
6. Do not remove a replacement ESD from its protective packaging until immediately before
installing it. Most replacement ESDs are packaged with all leads shorted together by conductive foam, aluminium foil, or a comparable conductive material.
7. Immediately before removing the protective shorting material from the leads of a replacement
ESD, touch the protective material to the chassis or circuit assembly into which the device will
be installed.
Workcentre PE 220 11/05 vii
Introduction
8. Maintain continuous electrical contact between the ESD and the assembly into which it will be
installed, until completely plugged or soldered into the circuit.
9. Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such
as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate
static electricity sufficient to damage an ESD.
Super Capacitor or Lithium Battery Precautions
1. Exercise caution when replacing a super capacitor or Lithium battery. There could be a danger of explosion and subsequent operator injury and/or equipment damage if incorrectly
installed.
2. Be sure to replace the battery with the same or equivalent type recommended by the manufacturer.
3. Super capacitor or Lithium batteries contain toxic substances and should not be opened,
crushed, or burned for disposal.
4. Dispose of used batteries according to the manufacturers instructions.
Print Cartridge Service
Only print cartridges supplied by Xerox should be used. Printing defects or set damage caused by
the use of non-approved print cartridges or un-licensed toner refills are not covered by the guarantee.
Precautions on Safe-keeping of Print Cartridge
Excessive exposure to direct light for more than a few minutes may cause damage to the cartridge.
Service for the Life of Print Cartridge
If the printed image is light due to the toner supply becoming low you can temporarily improve the
print quality by redistributing the toner (Shake the print cartridge), however you should replace the
print cartridge to solve the problem permanently.
Redistributing Toner
When the print cartridge is near the end of its life, white streaks or light print occurs. The LCD displays the warning message, “Toner Low.” You can temporarily re-establish the print quality by redistributing the remaining toner in the cartridge.
Standard of guarantee for consumable parts.
Please refer to User Manual or Instructions on Fax/Printer Consumables SVC manual for the criteria for judging the quality of consumable parts the standard of guarantee on those parts.
• Spotting a refilled cartridge by eye.
One way security screws are used in the manufacture of the cartridge – check if these are damaged.
viii 11/05 Workcentre PE 220
Introduction
Health and Safety Incident Reporting
I. Summary
This section defines requirements for notification of health and safety incidents involving Xerox
products (equipment and materials) at customer locations.
II. Scope
Xerox Corporation and subsidiaries worldwide.
III. Objective
To enable prompt resolution of health and safety incidents involving Xerox products and to ensure
Xerox regulatory compliance.
IV. Definitions
Incident:
An event or condition occurring in a customer account that has resulted in injury, illness or property damage. Examples of incidents include machine fires, smoke generation, physical injury to
an operator or service representative. Alleged events and product conditions are included in this
definition.
V. Requirements
Initial Report:
1. Xerox organisations shall establish a process for individuals to report product incidents to
Xerox Environment Health & Safety within 24 hours of becoming aware of the event.
2. The information to be provided at the time of reporting is contained in Appendix A (Health and
Safety Incident Report involving a Xerox product).
3. The initial notification may be made by any of the following methods:
• For incidents in North America and Developing Markets West (Brazil, Mexico, Latin Amer-
ican North and Latin American South):
- Phone* Xerox EH&S at: 1-800-828-6571.
- Electronic mail Xerox EH&S at: Doris.Bush@usa.xerox.com.
- Fax Xerox EH&S at: 1-585-422-6449 [intelnet 8*222 6449].
• For incidents in Europe and Developing Markets East (Middle East, Africa, India, China
and Hong Kong):
- Phone* Xerox EH&S at: +44 (0) 1707 353434.
- Electronic mail Xerox EH&S at: Elaine.Grange@GBR.xerox.com.
- Fax Xerox EH&S at: +44 (0) 1707 353914 [intelnet 8*668 3914].
*Initial notification made by phone must be followed within 24 hours by a completed incident
report and sent to the indicated electronic mail address or fax number.
Note: If sending a fax, please also send the original via internal mail.
Workcentre PE 220 11/05 ix
Introduction
Responsibilities for Resolution:
1. Business Groups/Product Design Teams responsible for the product involved in the incident
shall:
a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.
1. Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any associ-
ated equipment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or
the Business Division.
c. Implement all safety retrofits.
2. Xerox EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.
d. Define actions to correct confirmed incidents.
VI. Appendices
The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is available
at the end of the manual.
x 11/05 Workcentre PE 220
Service Call Procedures
1. Service Call Procedures
SCP 1 Service Call Actions ...................................................................................................... 1-3
SCP 2 Final Actions ................................................................................................................ 1-4
Workcentre PE 220 11/05 1-1
Service Call Procedures
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1-2 11/05 Workcentre PE 220
Service Call Procedures
SCP 1 Service Call Actions
Procedure
Throughout this manual, observe the following Warnings:
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
WARNING
Do not touch the fuser while it is hot.
WARNING
Take care during this procedure. Sharp edges may be present that can cause injury.
1. Take note of symptoms or error messages.
2. Ask the operator to describe or demonstrate the problem.
3. Make sure that:
• The power cord is connected to the wall outlet and to the machine.
• All cables are connected correctly.
4. If available, check the machine service log book for any previous actions that may be relevant
to the call.
5. Review any defective print or copy samples.
6. Perform 1 Initial Checks RAP.
Workcentre PE 220 11/05 1-3
Service Call Procedures
SCP 2 Final Actions
Final Actions are used to evaluate the total operation of the system and to identify the actions required to complete the service call.
Procedure
• Exercise the machine in all modes.
• Make a proof copy or print of a customer document.
• If any of the customers selections were changed, return them to the customers preferred settings.
• Mark off any hardware/software options and modifications installed and/or enabled on the
Service Log book.
• At the first service and at any subsequent service where changes are made or options are
added, print the configuration report and store it with the machine log book. Discard any previous versions of the configuration report.
• Remove and destroy any copies of test patterns.
• Complete the machine service log book, refer to GP 14 Service Log.
• Ensure the machine and service area are clean before leaving the customer premises.
• Provide customer training if required.
1-4 11/05 Workcentre PE 220
Status Indicator RAPs
2. Status Indicator RAPs
1 Initial Checks RAP ................................................................................................................. 2-3
2 JAM 0 RAP ............................................................................................................................ 2-5
3 JAM 1 RAP ............................................................................................................................ 2-6
4 JAM 2 RAP ............................................................................................................................ 2-7
5 Multi-Feeding RAP ................................................................................................................ 2-8
6 Fuser Jam RAP ..................................................................................................................... 2-9
7 Paper rolled in the Print Cartridge (OPC Drum) RAP .......................................................... 2-10
8 Control Panel RAP ............................................................................................................. 2-11
9 Paper Empty RAP ............................................................................................................... 2-12
10 Cover Open RAP ............................................................................................................... 2-13
11 No Power RAP .................................................................................................................. 2-14
12 Bad Software Environment RAP ....................................................................................... 2-15
13 Abnormal Printing RAP ..................................................................................................... 2-17
14 SPOOL Error RAP ............................................................................................................. 2-18
15 Fax & Phone Problems RAP ............................................................................................. 2-19
16 Abnormal Noise RAP ........................................................................................................ 2-24
17 Scanning RAP ................................................................................................................... 2-25
18 Print Cartridge Problems RAP ........................................................................................... 2-26
19 Software Problems RAP .................................................................................................... 2-27
Workcentre PE 220 11/05 2-1
Status Indicator RAPs
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2-2 11/05 Workcentre PE 220
Status Indicator RAPs
1 Initial Checks RAP
Basic Check List
1. Check the Power.
• Does "Warming Up" appear on the display?
--> If not check power cable, switch or SMPS.
--> Does the wall socket work?
• Do the Motors or other components initialize (listen for main motor, fan and LSU sounds)?
--> If not or there are none of the normal startup sounds check cable, switch or SMPS.
--> Does the wall socket work?
2. Check the LCD Panel.
• Refer to General Procedures.
• Is there any display at all?
--> If not check power cable, switch or SMPS.
• Is the display a meaningful message. Are there any broken or badly formed characters?
• Is the message on the LCD Panel a standard error message? Refer to GP 6.
--> Does the wall socket work?
--> Check the main PBA and cable harness.
--> Refer to RAP 3.
3. Check the Paper Path
• Is there a Paper Jam?
--> Remove any paper fragments caught in the paper path.
• Paper Jam occurs repeatedly at a specific point in the Paper Path
--> Open the fuser cover, Clear jam.
--> Dismantle the machine and carefully inspect the region where the jam occurs.
Especially, check if paper fragments are caught in the Fuser, refer to REP 16.
4. Print the Information Page (Configuration).
• Try printing a test page from a computer.
--> If there is an error, check cables and driver installation.
5. Check the Print Quality.
• Is there a Print Quality Problem?
--> Go to Section 3, Image Quality.
6. Check consumables (toner etc.).
• Using the keys print the Test Pattern.
--> Expected life of various consumable parts, compare this with the figures printed and
replace as required
Enter Tech mode, GP 4. Check the CRU print count. If necessary, install a new print cartridge,
PL 1.
Workcentre PE 220 11/05 2-3
Status Indicator RAPs
Initial Inspection
1. Check the power.
1. The machine does not work no matter how long you wait.
A. Is the Power Switch (machine and wall socket) turned on?
B. Is the Power Cord connected to the machine correctly?
C. Is the Power cord connected to the wall socket correctly?
D. Is wall socket working?
E. Is the unit rated at the same voltage as the supply?
2. Does the Fan work when power is turned on?
A. Check the connectors on the SMPS.
B. Check the fuses in the SMPS (F1).
2. Check the Installation Environment.
1. Ensure the installation surface is flat, level and free from vibration.
If necessary move the machine.
2. Ensure that the temperature and humidity of the surroundings are within specification
If necessary move the machine.
3. Ensure that the machine is positioned away from any air conditioning or other heating or cooling equipment. Also ensure that is not positioned in a direct draft from any air conditioning,
fan or open window.
If necessary move the machine.
4. Ensure the machine is not positioned in direct sunlight.
If it is unavoidable use a curtain to shade the machine.
5. Ensure the machine is installed in a clean dust free environment.
Move the machine to clean area if necessary.
6. Some industrial or cleaning processes give of fumes which can affect the machine.
Move the machine away from this type of air pollution
3. Check paper type.
1. Use only paper which is of a suitable quality, weight and size.
See the user guide.
4. Check the overall condition of the machine
1. Clean the Paper Transport areas.
Any rollers with dirt surfaces should be cleaned or replaced.
2-4 11/05 Workcentre PE 220
2 JAM 0 RAP
Description
Paper is not exited from the cassette.
Jam-0 occurs if the paper feeds into the machine.
Status Indicator RAPs
Check and Cause Solution
1. Check the Solenoid by using Engine Test
1. Replace the solenoid, PL 6.
Mode-Pick up Test.
2. Check the paper guides in the cassette. 2. Adjust the paper guides.
Install new parts as necessary, PL 1.
3. Check the surface of the roller-pickup for
foreign matter.
4. If the paper feeds into the machine and
Jam 0 occurs, perform Engine Test Mode-
3. Clean with soft cloth dampened with IPA
(Isopropyl Alcohol) or water.
4. Replace the SMPS, PL 1, HVPS, PL 1 or
feed sensor actuator, PL 6.
Feed Sensor Test. Refer to GP 4.
Workcentre PE 220 11/05 2-5
Status Indicator RAPs
3 JAM 1 RAP
Description
Paper is jammed in front of or just inside the fuser.
Paper is jammed in the discharge roller and in the fuser just after passing through the ActuatorFeed.
Check and Cause Solution
1. Check for small pieces of paper jammed in
the fuser.
2. If paper is jammed in front of or inside the
fuser.
3. If paper is jammed in the discharge roller
and the fuser just after passing through the
Actuator Feed, the Feed Actuator may be
defective.
1. Clear paper from the fuser.
2. Replace the SMPS, PL 1.
3. Check the actuator for damage, PL 6.
2-6 11/05 Workcentre PE 220
Status Indicator RAPs
4 JAM 2 RAP
Description
Paper is jammed inside the fuser.
Paper is jammed in the discharge roller and in the fuser just after passing through the ActuatorFeed.
Check and Cause Solution
1. If the paper is completely fed out of the
machine, but Jam 2 occurs: Exit sensor is
defective.
• After the paper is completely fed out, actua-
tor Exit should return to the original position to
shut the photo-sensor. Sometimes it takes
longer +than it should and does not return.
2. If the paper is rolled in the Fuser Roller:
• This occurs when a stripper finger is dam-
aged.
• It occurs when the Heat-Roller or Pressure-
Roller is seriously contaminated,
1. Check the exit sensor actuator, PL 7.
2. If the paper is stuck in the fuser: disassemble the fuser and remove the jammed paper.
Clean the surface of the pressure roller, heat
roller and the stripper fingers.
If necessary, install a new fuser, PL 7.
Workcentre PE 220 11/05 2-7
Status Indicator RAPs
5 Multi-Feeding RAP
Description
Multiple sheets of paper are fed together.
Check and Cause Solution
1. Badly cut paper. 1. Fan the paper. Recommend the use of
good quality paper.
2. Solenoid malfunction (the solenoid does
not work properly): Perform Engine Test
Mode-Pick up Test. Refer to GP 4.
3. Pad-Friction is contaminated with foreign
matter.(oil...)
2. Replace the solenoid if necessary, PL 6.
3. Clean the pad friction with soft cloth, dampened with IPA (Isopropyl Alcohol).
2-8 11/05 Workcentre PE 220
6 Fuser Jam RAP
Description
Constant Jam where paper is entering Fuser unit.
Fuser rollers do not turn.
Check and Cause Solution
Status Indicator RAPs
1. Check if the fuser has overheated and
melted the fuser gear. Check for heat damage
to the fuser roll and the pressure roll.
1. Check the Heat Lamp, thermostat and thermistor
2. Use Engine Test Mode, GP 7, to test the
Fuser
-THERM ADC 120.
3. Replace Fuser unit. PL 7.
4. Replace SMPS, PL 1 or Main PBA, PL 1,
as appropriate.
Workcentre PE 220 11/05 2-9
Status Indicator RAPs
7 Paper rolled in the Print Cartridge (OPC Drum) RAP
Description
Paper is rolled up in the OPC.
Check and Cause Solution
1. Paper is too thin. 1. Recommend use normal paper. Use paper
within specification. Refer to the User Guide.
2. Paper curl. 2. Remove the paper while turning the OPC
Drum against the feed direction.
Turn the paper over.
Recommend the use of good quality ‘long
grain’ paper.
2-10 11/05 Workcentre PE 220
Status Indicator RAPs
8 Control Panel RAP
8A LCD Defect
Description
Strange characters are displayed in the LCD Window and OPE Panel keys do not work.
Check and Cause Solution
1. Switch off the machine, then switch on the
machine.
2. Check that the OPE HARNESS is con-
nected to the Connection Board correctly.
1. Try again after clearing the memory.
2. If re-connecting the harness does not correct the fault replace the OPE Assembly, PL 5
and the Main board, PL 1, in sequence.
8B Defective OPE Keypad
Description
Pressing keys does not cause the set to respond correctly.
Check and Cause Solution
1. Switch off the machine, then switch on the
machine.
1. Check that the keypad is assembled correctly and the membrane is not damaged.
Replace the membrane or whole keypad
assembly if necessary, PL 5.
2. If the fault remains replace the Main board,
PL 1.
Workcentre PE 220 11/05 2-11
Status Indicator RAPs
9 Paper Empty RAP
Description
Paper Empty is displayed in the LCD panel even when paper is loaded in the cassette.
The paper empty message does not appear in the LCD when the paper cassette is empty.
Check and Cause Solution
1. Deformed paper sensor actuator or faulty
sensor.
1. Replace the defective actuator or sensor,
PL 1.
2. SMPS PBA or Main PBA is defective 2. Replace the SMPS PBA, PL 1, or Main
PBA, PL 1, as appropriate.
3. Faulty cables or connectors. 3. Check the cables and connectors.
4. Memory error 4. Perform clear all memory, GP 4.
2-12 11/05 Workcentre PE 220
Status Indicator RAPs
10 Cover Open RAP
Description
The Cover Open message appears on the LCD even when the print cover is closed.
The Cover Open message does not appear on the LCD even when the print cover is open.
Check and Cause Solution
1. The ‘Open Cover’ microswitch may be
stuck or faulty
2. The tab on the front cover may be dam-
aged or broken.
3. Check the connector and cables between
HVPS and Main PBA, SMPS and Main PBA
1. Use TECH mode (“cover sensor test”),
GP 4, to check the relevant cover switch oper-
ation. Check and replace the switch if necessary, PL 1.
Note: The front cover microswitch is on the
HVPS. The rear cover microswitch is on the
SMPS.
2. Replace the front cover, PL 1.
3. Install a new harness as necessary, PL 1.
Reseat the connectors. Replace the Main
Control board, PL 1, or HVPS, PL 1, or
SMPS, PL 1, as necessary.
Workcentre PE 220 11/05 2-13
Status Indicator RAPs
11 No Power RAP
Description
When system power is turned on the LCD panel does not come on.
Check and Cause Solution
1. Check fuses on SMPS, PL 1. 1. Install new fuses or SMPS, PL 1, as necessary.
2. Check if the power input and SMPS output
are normal.
3. LCD panel does not come on but normal
start up sounds are heard.
4. After replacing OPE unit display does not
come on and no start up sounds are heard.
2. Replace the power supply cord or SMPS,
PL 1. Check power fuse and SMPS fuses.
Replace if necessary, PL 1.
3. Replace the OPE unit, PL 5.
4. Replace the Main PBA, PL 1.
2-14 11/05 Workcentre PE 220
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