XEROX EX12 User Manual

DOCUCOLOR 12

PRINTER

USER GUIDE

Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs that are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

Xerox

, The Document Company®, the stylized X, and all Xerox product names and product numbers mentioned in this publication are registered trademarks of Xerox Corporation. Xerox Canada is a licensee of all the trademarks. Other company brands and product names may be trademarks or registered trademarks of their respective companies and are also acknowledged.

PANTONE

Colors generated by the DocuColor 12 are four and/or three-color process simulations and may not match PANTONEidentified solid color standards. Use current PANTONE Color Reference Manuals for accurate color.

PANTONE

Color simulations are only obtainable on this product when driven by qualified Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualified licensees.

PANTONE Pantone, Inc.

and other Pantone, Inc. trademarks are the property of

Pantone, Inc., 1988.

Changes are periodically made to this document. Technical updates will be included in subsequent editions.

Printed in the United States of America.

Contents

SafetyNotes............................................VII

Electricalsafety ...........................................VII

Lasersafety.............................................. IX

Maintenancesafety .........................................X

Operationalsafety ......................................... XI

Ozonesafety .............................................XII

Notices ...............................................XIII

RadioFrequencyEmissions ................................ XIII

FCC ....................................XIII

InCanada ...............................XIV

SafetyExtraLowVoltageApproval............................XV

Certifications...inEurope .................................XVI

It’s Illegal...in the USA . . . . . ............................... XVII

It’s Illegal...in Canada . . . . . . ................................XIX

EnvironmentalNotices...intheUSA .........................XX

EnvironmentalNotices...inCanada .........................XXI

DOCUCOLOR 12 PRINTER USER GUIDE III CONTENTS

IVC

1. Aboutthismanual ...................................1-1

Manual contents . . . . . . . . . ................................ 1-2

1.AbouttheManual........................ 1-2

2.GettingtoknowyourDocuColor12.......... 1-2

3.Paper ................................. 1-2

4.Accessories ............................ 1-3

5.ProblemSolving......................... 1-3

6.TechnicalInformation .................... 1-3

7.Index ................................. 1-4

Formoreinformation ....................... 1-4

Conventionsusedinthismanual............................. 1-5

2. GettingtoknowyourDocuColor12.....................2-1

Introduction ............................................. 2-1

Poweronandoff ......................................... 2-2

Switchingthepoweroff...................... 2-2

Switchingthepoweron...................... 2-2

ControlPanel............................................ 2-3

ControlPanelButtons ..................................... 2-4

TouchScreen ........................................... 2-6

Messagearea ............................ 2-6

Audiotones ............................................. 2-6

PaperTraysandPaperPath................................ 2-7

PaperTrays.............................. 2-7

PaperPathAreas ......................... 2-8

Outputdelivery............................ 2-8

Dryink(Toner)........................................... 2-9

Whiteborderedgesonprints .............................. 2-10

Groundfaultprotection ................................... 2-11

Connectivity............................................ 2-12

MovingthePrinter ....................................... 2-12

Optionsandaccessories .................................. 2-13

DOCUCOLOR 12 PRINTER USER GUIDE

ONTENTS

3. Paper..............................................3-1

Overview ............................................... 3-1

PaperTrays1,2,3,and4 ................... 3-2

PaperTray5 ............................. 3-3

Loadingpaper ........................................... 3-4

Usingpaper .............................. 3-4

Usingtransparencies....................... 3-6

Loadingpaperintotrays1,2,3,and4 ......... 3-7

LoadingpaperintoPaperTray5 .............. 3-9

Using12x18inchorSRA3paper ........... 3-12

PaperUsage ........................................... 3-13

Tray5Setupscreen...................................... 3-16

Preservingyourcoloroutput................................ 3-17

Adhesive tapes and adhesives. . . . . . . . . . ..... 3-17

PVCandcoloroutput...................... 3-17

4. Accessories ........................................4-1

Mailbox ................................................ 4-1

Overview ................................ 4-1

UsingtheMailbox ......................... 4-3

Clearingapaperjam ....................... 4-4

HighCapacityFeeder...................................... 4-7

Introduction .............................. 4-7

Acceptablemedia ......................... 4-7

Loadingpaper ............................ 4-8

Clearing an HCF paper jam . . . . . . . . . . . . ...... 4-9

Accessing the HCF from the client workstation . . 4-11

ConvenienceStapler ..................................... 4-14

Overview ............................... 4-14

Indicatorlights............................ 4-15

Acceptablemedia......................... 4-16

Orderingstaplecartridges .................. 4-16

Usingthestapler ......................... 4-17

Addingstaples........................... 4-18

Clearingastaplerjam ..................... 4-19

Troubleshooting.......................... 4-20

DOCUCOLOR 12 PRINTER USER GUIDE

ONTENTS

VIC

5. ProblemSolving.....................................5-1

Overview ............................................... 5-1

PaperJamClearance ..................................... 5-3

Preventingpaperjams...................... 5-4

PaperjambehindtheLeftDoor............... 5-5

PaperjambehindtheRightDoor ............. 5-6

PaperjambehindtheFrontDoor ............. 5-7

Paperjaminsideapapertray ............... 5-10

PaperjaminsidePaperTray5 .............. 5-11

Resolvinghardwareproblems.............................. 5-12

Resolvingprogrammingproblems........................... 5-13

ResolvingProcessorproblems ............................. 5-14

Resolvingoutputqualityproblems........................... 5-17

6. TechnicalInformation ................................6-1

Overview ............................................... 6-1

Specifications ........................................... 6-2

Electrical Power Requirements

(115VAC-60Hz) ......................... 6-2

Electrical Power Requirements

(220-240VAC-50Hz) ..................... 6-3

EnvironmentalRequirements ................ 6-4

HealthandSafetyInformation ................ 6-4

Capabilities .............................. 6-5

PhysicalDimensions ....................... 6-6

SystemModesofOperation ................. 6-7

Print rates for Paper Trays 1, 2, 3, and 4:

NormalPaper............................. 6-8

Print rates for Paper Trays 2, 3, and 4:

LimitedHeavyweightPaper.................. 6-9

PrintratesforTray5 ...................... 6-10

MailboxSpecifications.................................... 6-11

MetricConversionChart .................................. 6-12

7. Index ..............................................7-1

DOCUCOLOR 12 PRINTER USER GUIDE

ONTENTS

Safety Notes

The Xerox DocuColor 12 Printer and the recommended maintenance supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer.

Electrical safety

• Use only the power cord supplied with this

equipment.

• Plug the power cord directly into a correctly

grounded electrical outlet. Do not use an extension cord. If you do not know whether or not an outlet is grounded, consult a qualified electrician

• Do not use a ground adapter plug to connect

this equipment to an electrical outlet that lacks a ground connection terminal.

WARNING: You may get a severe electrical shock if the outlet is not correctly grounded.

• Do not place the printer where people may

step on or trip on the power cord. Do not place objects on the power cord.

• Do not override or disable electrical or

mechanicalinterlocks.

• Do not obstruct the ventilation openings.

These openings are provided to prevent overheating of the machine.

DOCUCOLOR 12 PRINTER USER GUIDE VII SAFETY NOTES

WARNING: Never push objects of any kind into slots or openings on this equipment. Making a

contact with a voltage point or shorting out a part could result in fire or electrical shock.

• If any of the following conditions occur, switch

off the power to the machine immediately and disconnect the power cord from the electrical outlet. Call an authorizedXerox service representative to correct the problem.

– The machine emits unusual noises or

odors. – The power cord is damaged or frayed. – Awall panel circuit breaker, fuse, or other

safety device has been tripped. – Liquid is spilled into the printer. – The machine is exposed to water. – A ny part of the machine is damaged.

Disconnect Device

The power cable is the disconnect device for this equipment. It is attached to the back of the machine as a plug-in device. To remove all electrical power from the machine, disconnect the

power cable from the electrical outlet.

SAFETY N OTES VIII DOCUCOLOR 12 PRINTER USER GUIDE

Laser safety

CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in a hazardous exposure to laser radiation.

This equipment complies with international safety standards. With specific regard to laser safety, the equipment complies with performance standards for laser products set by government, national, and international agencies as a Class 1 laser product. It does not emit hazardous light, as the beam is totally enclosed during all phases of customer operation and maintenance.

DOCUCOLOR 12 PRINTER USER GUIDE IX SAFETY NOTES

Maintenance safety

• Do not attempt any maintenance procedure

that is not specifically described in the documentation that is supplied with your printer.

• Do not use aerosol cleaners. The use of

supplies that are not approved may cause

poor performance of the printer, and could create a dangerous condition.

• Use the supplies and cleaning materials only

as directed in this manual. Keep all of these materials out of the reach of children.

• Do not remove the covers or guards that are

fastened with screws. There are no parts behind these covers that you can maintain or service.

Do not perform any maintenance procedures unless you have been trained to do them by a Xerox representative or unless a procedure is specifically described in one of the printer manuals.

SAFETY N OTES X DOCUCOLOR 12 PRINTER USER GUIDE

Operational safety

Your Xerox equipment and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

Your attention to the following safety guidelines will help ensure the continued safe operation of your printer:

• Use the materials and supplies specifically

designed for your printer. The use of unsuitable materials may result in poor performance of the machine and possibly a hazardous situation.

• Follow all warnings and instructions that are

marked on or supplied with the machine.

• Place the machine in a room that provides

adequate space for ventilation and servicing.

• Place the machine on a level, solid surface

(not on a thick pile carpet) that has adequate strength to support the weight of the machine.

• Do not attempt to move the machine. A

leveling device that was lowered when your machine was installed may damage the carpet or floor.

• Do not locate the machine near a heat source.

• Do not locate the machine in direct sunlight.

DOCUCOLOR 12 PRINTER USER GUIDE XI SAFETY NOTES

Do not locate the machine in line with the cold

•

air flow from an air conditioning system.

• Do not place containers of coffee or other

liquid on the machine.

• Do not block or cover the slots and openings

on the machine. Without adequate ventilation, the machine may overheat.

mechanical interlock devices.

WARNING:Be careful when working in areas identified with this warning symbol. These areas may be very hot and could cause personalinjury.

If you need any additional safety information concerning the machine or materials, contact your Xerox representative.

Ozone safety

This product produces ozone during normal operation. The ozone is heavier than air, and the quantity is dependent on print volume. Providing the correct environmental parameters, as

• Do not attempt to override any electrical or

specified in the Xerox installation procedures, ensures that concentration levels meet safe limits.

If you need additional information about ozone, request the Xerox publication, Facts About Ozone, 601P64653, by calling 1-800-828-6571 in the USA, or you can go to the following web address: http://www2.xerox.com/go/xrx/

about_xerox/T_ehs.jsp to download the brochure

or view it online.

SAFETY N OTES XII DOCUCOLOR 12 PRINTER USER GUIDE

Notices

Radio Frequency Emissions

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

FCC

• Increase the separation between the

equipment and receiver.

• Connect the equipment into an outlet on a

circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV

technician for help.

Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the authority granted by the FCC to operate this equipment.

DOCUCOLOR 12 PRINTER USER GUIDE XIII NOTICES

Shielded cables must be used with this equipment to maintain compliance with FCC regulations.

In Canada

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as defined in the Radio interference regulations of Industry Canada.

NOTICES XIV DOCUCOLOR 12 PRINTER USER GUIDE

Safety Extra Low Voltage Approval

The Xerox DocuColor 12 Printer is in compliance with various governmental agencies and national safety regulations. All system ports meet the Safety Extra Low Voltage (SELV) circuits for connection to customer-owned devices and networks. Additions of customer-owned or thirdparty accessories that are attached to the printer must meet or exceed the requirements listed above. All modules that require external connection must be installed per the DocuColor 12 Printer installation procedure.

DOCUCOLOR 12 PRINTER USER GUIDE XV NOTICES

Certifications . . . in Europe

The CE marking that is applied to this product symbolizes Xerox Europe’s Declaration of

Conformity with the following applicable Directives of the European Union as of the dates indicated:

January 1, 1995: - Council Directive 73/23/EEC amended by Council Directive 93/68/EEC,

approximation of the laws of the member states related to low voltage equipment.

January 1, 1996: - Council Directive 89/336/EEC, approximation of the laws of the member states related to electromagnetic compatibility.

Changes or modifications to this equipment not specifically approved by Xerox Europe may void the user’s authority to operate the equipment.

Shielded cables must be used with this equipment to maintain compliance with the EMC Directive 89/ 336/EEC.

This equipment is not primarily intended for use in a domestic environment.

A full declaration, defining the relevant Directives and referenced standards, can be obtained from your Xerox Europe representative.

WARNING: In order to allow this equipment to operate in proximity to Industrial, Scientific and

Medical (ISM) equipment, the external radiation from ISM equipment may have to be limited or

special mitigation measures taken.

NOTICES XVI DOCUCOLOR 12 PRINTER USER GUIDE

It’s Illegal... in the USA

Congress, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such copies.

1. Obligations or Securities of the United States Government, such as:

Certificates of Indebtedness National Bank Currency Coupons from Bonds Federal Reserve Bank Notes Silver Certificates Gold Certificates United States Bonds Treasury Notes Federal Reserve Notes Fractional Notes Certificates of Deposit Paper Money Bonds and Obligations of certain agencies of the

government, such as FHA, etc.

Bonds. (U.S. Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds.)

Internal Revenue Stamps. (If necessary to copy a legal document on which there is a canceled revenue stamp, this may be done, provided the reproduction of the document is performed for legal purposes.)

Postage Stamps, canceled or uncanceled. (Forphilatelicpurposes, PostageStamps may be photographed, provided the reproduction is in black and white and is less than 75% or more than 150% of the linear dimensions of the original.)

Postal Money Orders. Bills, Checks, or Drafts of money drawn by or

upon authorized officers of the United States. Stamps and other representatives of value, of

whatever denomination, which have been or may be issued under any Act of Congress.

DOCUCOLOR 12 PRINTER USER GUIDE XVII NOTICES

2. Adjusted Compensation Certificates for Veterans of the World Wars.

3. Obligations or Securities of any Foreign Government, Bank, or Corporation.

4. Copyrighted material, unless permission of the copyright owner has been obtained or the copying falls within the “fair use” or library reproduction rights provisions of the copyright law. Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular R21.

5. Certificates of Citizenship or Naturalization. (ForeignNaturalization Certificates may be photographed.)

6. Passports. (Foreign Passports may be photographed.)

7. Immigration Papers.

8. Draft Registration Cards.

9. Selective Service Induction Papers that bear any of the following Registrant’s information:

Earnings or Income Dependency Status Court Record Previous military service

Physical or mental condition Exception: U.S. Army and Navy discharge

certificates may be photographed.

10. Badges, Identification Cards, Passes, or Insigniacarriedby Militaryor Naval personnel, or by members of the various Federal Departments, such as FBI, Treasury, etc. (unless photograph is ordered by the head of such department or bureau.)

Copying the following is also prohibited in certain states: Automobile Licenses - Drivers’ Licenses Automobile Certificates of Title.

The above list is not all inclusive, and no liability is assumed for its completeness or accuracy. In case of doubt, consult your attorney.

NOTICES XVIII DOCUCOLOR 12 PRINTER USER GUIDE

It’s Illegal... in Canada

Parliament, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fines or imprisonment may be imposed on those guilty of making such copies.

1. Current bank notes or current paper money.

2. Obligations or securities of a government or bank.

3. Exchequer bill paper or revenue paper.

4. The public seal of Canada or of a province, or the seal of a public body or authority in Canada, or of a court of law.

5. Proclamations, orders, regulations or appointments, or notices thereof (with intent to falsely cause same to purport to have been printed by the Queen’s Printer for Canada, or the equivalent printer for a province).

6. Marks, brands, seals, wrappers or designs used by or on behalf of the Government of Canada or of a province, the government of a state other than Canada or a department, board, Commission or agency established by the Government of Canada or of a province or of a government of a state other than Canada.

7. Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada or of a province or by the government of a state other than Canada.

8. Documents, registers or records kept by public officials charged with the duty of making or issuing certified copies thereof, where the copy falsely purports to be a certified copy thereof.

9. Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner.

10. The above list is provided for your convenience and assistance, but it is not all inclusive, and no liability is assumed for its completeness or accuracy . In case of doubt, consult your solicitor.

DOCUCOLOR 12 PRINTER USER GUIDE XIX NOTICES

Environmental Notices . . . in the USA

As an ENERGY STAR®partner, Xerox Corporation has determined that this printer model

meets the ENERGY STAR efficiency.

guidelines for energy

ENERGY STAR

The ENERGY STAR program is a team effort between the Environment Protection Agency and the office equipment industry to promote energyefficient personal computers, monitors, printers, fax machines and copiers. Reducing the energy consumption of this equipment will help combat smog, acid rain and long-term changes to the climate by decreasing the emissions that result from generating electricity.

is a US registered trademark.

NOTICES XX DOCUCOLOR 12 PRINTER USER GUIDE

Environmental Notices . . . in Canada

As a participant in the Environmental Choice program, Xerox Corporation has determined that this printer model meets the Environmental Choice guidelines for energy efficiency.

Environment Canada established the Environmental Choice program in 1988 to help consumers identify environmentally responsible products and services. Copier, printer and fax products must meet energy efficiency and emissions criteria, and exhibit compatibility with recycled supplies. Currently, Environmental Choice has more than 1600 approved products and 140 licensees. Xerox has been a leader in offering EcoLogo approved products. In 1996, Xerox became the first company licensed to use the Environmental Choice EcoLogo for its copiers printers, and fax machines.

DOCUCOLOR 12 PRINTER USER GUIDE XXI NOTICES

NOTICES XXII DOCUCOLOR 12 PRINTER USER GUIDE

1. About this manual

The DocuColor 12 Printer, as illustrated in Figure 1, is a standalone printer that can produce up to 12 color prints or 50 black and white prints per minute.

For more information on using the DocuColor 12 Printer from your workstation, refer to your Digital Front End (DFE) documentation.

This chapter introduces the organization, contents, and conventions of this manual.

Figure 1: The DocuColor 12 Printer

DOCUCOLOR 12 PRINTER USER GUIDE 1–1 ABOUT THIS MANUAL

Manual contents

This manual is divided into the following chapters: KEY POINT: Features and options discussed in

each chapter reflect the factory default settings. You may see different settings, depending on the options your System Administrator has selected in Tools mode.

1. About the Manual

Chapter 1 provides basic information about the User Guide, the information contained within each chapter and the conventions used in the manual.

2. Getting to know your DocuColor 12 Printer

Chapter 2 provides basic information about the DocuColor 12 Printer.It includes an introduction to the Control Panel, Touch Screen, Paper Trays and Paper Path.

It also reviews such topics as powering the printer on and off, audio tones, dry ink, white border edges, ground fault protection, connectivity and options and accessories.

3. Paper

Chapter 3 provides information about paper trays and auto tray switching. It also includes the

correct procedures for loading stock into the paper trays and specific information regarding the paper touseintheDocuColor12.

For more general information about paper, refer to the Color Materials Usage Guide.Forspecific information about papers tested for use with the DocuColor 12, refer to the Recommended Materials List.

ABOUT THIS MANUAL 1–2 DOCUCOLOR 12 PRINTER USER GUIDE

4. Accessories

Chapter 4 provides information on the optional accessories, such as the Mailbox, the High Capacity Feeder and the Convenience Stapler.

5. Problem Solving

Chapter 5 provides instructions for clearing paper jams, and analyzing and solving hardware, programming, and processor problems. It also provides a number of solutions for improving output quality.

6. Technical Information

Chapter 6 provides the specifications, requirements, capabilities, physical characteristics, estimated print rates, and health and safety information for the printer. Specifications for the Mailbox, as well as a metric conversion chart, are also included.

DOCUCOLOR 12 PRINTER USER GUIDE 1–3 ABOUT THIS MANUAL

7. Index

Chapter 7 provides an index of key words and pointers to information about them.

For more information

This guide should be used in conjunction with the DocuColor 1 2 Printer System Administration

Guide, the Recommended Materials List, and the Color Materials Usage Guide.

For more information about the DocuColor 12 Printer with a Digital Front End (DFE) refer to your DFE user documentation.

For site planning information, refer to the DocuColor 12 Customer Site Planning Guide.

The Xerox Web site is: www.xerox.com

ABOUT THIS MANUAL 1–4 DOCUCOLOR 12 PRINTER USER GUIDE

Conventions used in this manual

Descriptions of features and options generally precede procedure steps. You may need to combine several procedures to achieve your desired results.

This manual uses a number of symbols to help you identify various kinds of information. These symbols are described below.

The 1, 2, 3 symbol indicates the beginning of a procedure. Be sure to follow steps carefully in the order given.

NOTE: Notes provide extra information that may be helpful to your understanding or performance of procedures.

KEY POINT: The key symbol draws your attention to important additional information, hints, or tips.

WARNING:This symbol alerts you to an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in injury or loss of life.

WARNING:This hot surface symbol warns you of an area that may be very hot and would cause personal injury if touched.

CAUTION:This symbol alerts you to an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to or destruction of equipment or loss of data.

DOCUCOLOR 12 PRINTER USER GUIDE 1–5 ABOUT THIS MANUAL

ABOUT THIS MANUAL 1–6 DOCUCOLOR 12 PRINTER USER GUIDE

2. Getting to know the DocuColor 12 Printer

Introduction

The DocuColor 12 Printer provides full-color, digital imaging at approximately 12 prints per minute using full-color mode, and 50 prints per minute in the black and white mode. The rate varies depending upon the paper size, paper weight, and the orientation. It includes an anticounterfeit function as standard equipment.

Figure 1: The DocuColor 12 Printer

DOCUCOLOR 12 PRINTER USER GUIDE 2–1 GETTING TO KNOW THE DOCUCOLOR 12 PRINTER

Power on and off

Switching the power off

Press the Power Switch to the Off position to switch the printer off. The Touch Screen will appear dark.

Allow the printer to remain off for approximately 5 seconds before switching it on again.

Switching the power on

Press the Power Switch to the On position to switch the printer on. A message will display asking you to wait.

After the Power Switch is pressed to the On position, the printer takes approximately eight minutes to come to a Ready to Print condition.

CAUTION: The Fuser Roll remains in a cammedup position if power to the printer is interrupted while the printer is in use. If the Fuser Roll

remains in the cammed-up position for a prolonged period of time, the Fuser Roll can be damaged and print quality defects can occur. To prevent any damage, the printer should be powered on and a print made as soon as the power is restored. The Fuser Roll will not be released from the cammed-up position until the power is restored, the Power Switch is in the On position, and a print is made.

Figure 2: Power switch - off position

GETTING TO KNOW THE DOCUCOLOR 12 PRINTER 2–2 DOCUCOLOR 12 PRINTER USER GUIDE

Control Panel

Illustrated below is the User Interface and the Control Panel.

Figure 3: Control Panel

As illustrated in Figure 3, the Control Panel includes the following areas:

A.) Contrast Dial - Is used to adjust the brightness or darkness of the Touch screen.

B.) User Interface Touch Screen - Displays the printer Feature menus.

C.) Control Panel buttons - Are used with the Touch screen by the System Administrator to enter information and access Tools Mode.

DOCUCOLOR 12 PRINTER USER GUIDE 2–3 GETTING TO KNOW THE DOCUCOLOR 12 PRINTER

Control Panel Buttons

The function of the Control Panel hard buttons is described below. The numbers before the descriptions correspond to the numbered call-outs in Figure 4.

1 Numeric Keypad -Buttons0to9areused.

These buttons are used to enter an access number.

Figure 4: Control Panel buttons

Administration -Thisbuttonisusedbythe

System Administrator. The System Administrator uses this feature to make changes in the machine

feature default settings.

Figure 5: Administration button

GETTING TO KNOW THE DOCUCOLOR 12 PRINTER 2–4 DOCUCOLOR 12 PRINTER USER GUIDE

3 Power Saver button - Press this button to restore

the printer from Power Saver mode to full power. The Power Saver mode enables the DocuColor 12 Printer to use less power than when it is in Ready mode.

The DocuColor 12 Printer will go into Power Saver mode automatically if it is not used for a length of time specified by the System Administrator in the Tools Mode. The DocuColor 12 Printer will enter a warm-up cycle to return to full power when you press the Power Saver button or when you send a job to the printer.

4Clear(C) - Press the Clear (C)buttontodeleteall

values displayed in a selected field. Re-enter the desired new values using the Control Panel buttons.

NOTE: The Clear button can not be used when a jobisincompleteortoclearafaultorjam.

NOTE: The Control Panel buttons that are not described in this section are not functional on the DocuColor 12 Printer.

Figure 6: Power Saver button

Figure 7: Clear button

DOCUCOLOR 12 PRINTER USER GUIDE 2–5 GETTING TO KNOW THE DOCUCOLOR 12 PRINTER

Touch Screen

The Touch Screen can be used to select paper sizes and weights for tray 5 operation.

The Touch Screen displays messages that indicate the printer status and fault conditions.

Message area

The Message area at the top of the screen instructs the Operator about:

• Printer Status

• Programming Instructions/Status

• Fault Messages

Audio tones

The Audio tones alert the user about:

• A change in printer operation (e.g. warm-up

cycle is complete)

• Fault condition

GETTING TO KNOW THE DOCUCOLOR 12 PRINTER 2–6 DOCUCOLOR 12 PRINTER USER GUIDE

Paper Trays and Paper Path

Paper Trays

PaperTrays1,2,3,and4arelocatedatthelower front of the printer, as illustrated in Figure 8. Paper Tray 5 is on the left side of the printer, as illustrated in Figure 9.

Paper Tray 1 can accommodate 8.5 x 11inch, A4, A5, or B5 paper. Paper Tray 1 cannot be manually adjusted by the customer. If you are interested in changing the paper size in this tray,please contact your Xerox service representative.

Paper Trays 2, 3, and 4 can accommodate an assortment of standard paper sizes, from 8 x 10 inch through 11 x 17 inch, and B5 through A3.

NOTE: Paper Trays 2, 3, and 4 can also accommodate 12 x 18 inch paper through a special, optional tray setup procedure performed by a Xerox service representative. If you are interested in this option, contact your Xerox service representative.

Paper Tray 5 (sometimes called the Bypass Tray) can accommodate non-standard paper sizes up to 12 x 18 inches. Tray 5 can also accommodate special materials such as transparencies and heavy weight paper.

NOTE: Also shown in Figure 8 is the optional High Capacity Feeder - Tray 6, which can accommodate 8.5 x 11 inch or A4 paper.

Tray 1

Tray 6

Trays 2, 3, 4

Figure 8: Paper Trays

Figure 9: Paper Tray 5

DOCUCOLOR 12 PRINTER USER GUIDE 2–7 GETTING TO KNOW THE DOCUCOLOR 12 PRINTER

Paper Path Areas

1 Paper Tray 1 2 Paper Tray 2 3 Paper Tray 3 4 Paper Tray 4

5 Paper Tray 5 6 Preregistration Area 7 Transfer Belt 8 Fuser 9 Output Tray, Mailbox, or Finisher

10 Duplex path (10a, 10b, 10c)

As illustrated in Figure 10, the paper is fed from the selected paper tray (1-5) to the Paper Transport rollers.

The Paper Transport rollers deliver the paper to the Preregistration Area (6) in the Paper Path Module.

From the Preregistration Area, the paper is registered onto the Transfer Belt (7), and the image is transferred.

The paper proceeds to the Post Transfer Area and into the Fuser (8), where the image is fixed to the paper permanently.

Figure 10: Paper Path

From the Fuser, the paper passes either through the Post Fuser Area and into the Mailbox, the Finisher (9) or into the duplex path (10a, 10b, 10c).

Output delivery

Refer to your Digital Front End (DFE) user documentation for more information on output delivery.

GETTING TO KNOW THE DOCUCOLOR 12 PRINTER 2–8 DOCUCOLOR 12 PRINTER USER GUIDE

Dry ink (Toner)

The DocuColor 12 Printer has a four-color development system that uses a combination of dry inks (toners) to produce the output colors. The dry ink colors are magenta, cyan, yellow, and black.

Each dry ink is contained in a dry ink cartridge. When dry ink is running low in a particular

cartridge, the Touch Screen displays a message indicating that it is low. When a cartridge is empty, the Touch Screen displays a message indicating that the cartridge needs to be replaced. The DocuColor 12 Printer will not make prints using that color until the cartridge has been replaced.

Refer to the DocuColor 12 Printer System Administration Guide for information about replacing the dry ink cartridges.

DOCUCOLOR 12 PRINTER USER GUIDE 2–9 GETTING TO KNOW THE DOCUCOLOR 12 PRINTER

White border edges on prints

All prints made on the DocuColor 12 Printer have white border edges on four sides of the print. There is a factory setting which removes a 2 mm wide area from the left, right, top and bottom edges of the print. This factory setting cannot be altered.

Figure 11: Print with white border edges

GETTING TO KNOW THE DOCUCOLOR 12 PRINTER 2–10 DOCUCOLOR 12 PRINTER USER GUIDE

Ground fault protection

The DocuColor 12 Printer is equipped with a safety feature called a Ground Fault Protector. This device removes all electrical power to the printer if a fault is detected in the power supply to the printer.

If power is interrupted to the printer, perform the following:

1 2

Locate the Ground Fault Protector on the back of the printer in the lower left corner.

Flip the switch up if the device has been tripped and the switch is in the Off (down) position.

If the device interrupts power to the printer again, or if power has not been restored by the above procedure, disconnect the power cord and call your Xerox service representative.

CAUTION: The Fuser Roll remains in a cammedup position if power to the printer is interrupted while the printer is in use. If the Fuser Roll remains in the cammed-up position for a prolonged period of time, the Fuser Roll can be damaged and print quality defects can occur. To prevent any damage, the printer should be powered on and a print made as soon as the power is restored. The Fuser Roll will not be released from the cammed-up position until the power is restored, the Power Switch is in the On position, and a print job is sent.

Figure 12: Ground Fault Protector

DOCUCOLOR 12 PRINTER USER GUIDE 2–11 GETTING TO KNOW THE DOCUCOLOR 12 PRINTER

Connectivity

If your DocuColor 12 Printer is already connected to a Digital Front End (DFE), refer to the documentation that was supplied with the DFE for installation instructions, setup procedures, and feature descriptions for your DocuColor 12 Printer.

Moving the Printer

The DocuColor 12 Printer should not be moved after it has been installed. Improperly moving the printer may damage the equipment, carpet or floor.

lf you must move the printer, please ask your Xerox representative to assist you.

GETTING TO KNOW THE DOCUCOLOR 12 PRINTER 2–12 DOCUCOLOR 12 PRINTER USER GUIDE

Options and accessories

Table 1 lists the optional equipment that is available for the DocuColor 12 Printer.

Option Comment

Mailbox The Mailbox can be used to separate print jobs from different users

into individual mailboxes.

Finisher The Finisher provides stapling capability for print jobs. It can staple

from 2 to 50 sheets of a single paper size or selected mixed paper sizes. It offers both single and dual stapling choices.

Work Surface Extension A Work Surface Extension can be added to the DocuColor 12 if it does

not have a Mailbox.

Convenience Stapler The Convenience Stapler attaches to the printer and is used for sta-

pling your printouts.

High Capacity Feeder (HCF) The High Capacity Feeder (HCF) is attached to the printer and is iden-

tified as Tray 6. The HCF can hold a maximum of 2,000 sheets of 20 lb. (75 gsm) paper, 8.5 x 11 inch or A4 size only.

Mobility Plate The Mobility Plate provides a surface whereby the machine can be

moved when service is needed. This is useful in tight spaces or on carpet when the machine can be difficult to move.

Table 1: DocuColor 12 Printer Options and Acc essories

For more information about any one of the above accessories and/or for ordering one of the accessories, contact your Xerox representative.

DOCUCOLOR 12 PRINTER USER GUIDE 2–13 GETTING TO KNOW THE DOCUCOLOR 12 PRINTER

GETTING TO KNOW THE DOCUCOLOR 12 PRINTER 2–14 DOCUCOLOR 12 PRINTER USER GUIDE

3 Paper

Overview

This chapter contains basic information about loading paper or transparencies and about using paper trays. It also includes some paper usage guidelines for the DocuColor 12 Printer.

Good quality, 24 lb (90 gsm), bright, white paper with a smooth finish is the standard for color output, as it reduces show-through on 2-sided output and provides the best quality output. Good quality, 20 lb (75 gsm) paper is the standard for black and white output.

NOTE: For additional information on materials, see the Recommended Materials List and the Color Materials Usage Guide.

DOCUCOLOR 12 PRINTER USER GUIDE 3–1

Paper Trays 1, 2, 3, and 4

Paper Trays 1, 2, 3, and 4 hold the paper supply fortheDocuColor12Printer.

Paper Tray 1, illustrated in Figure 1, can accommodate 8.5 x 11 inch, A4, B5, or A5 paper.

Paper Trays 2, 3, and 4 can accommodate an assortment of standard paper sizes, from 8 x 10

inch through 17 x 11 inch, and A3 through B5. KEY POINT: Paper Trays 2, 3, and 4 can handle

normal weight papers from 16 lb. - 28 lb. (64 - 105 gsm) and also limited heavyweight papers from 105 - 128 gsm. The heaviest standard paper that can be run in Trays 2, 3, and 4 is 32 lb bond (128 gsm). To run papers heavier than 105 gsm (28 lb bond) one of the trays must be specifically set to “Heavyweight” in Tools mode. Refer to the Tray Management section of the DocuColor 12 Printer System Administration Guide.

Trays 2, 3, and 4 have width and length adjustment guides that should be adjusted if the paper size in the tray needs to be changed.

Tray 1

Trays 2, 3, 4

Figure 1: Paper Trays

Refer to the Recommended Materials List and the Color Materials Usage Guide for more information about the materials you can use in Paper Trays 1, 2, 3, and 4.

3–2 DOCUCOLOR 12 PRINTER USER GUIDE

Paper Tray 5

Paper Tray 5 (sometimes called the Bypass Tray) is located on the left side of the printer. Paper Tray 5 can accommodate transparencies and other specified paper stocks, and various paper sizes up to 12 x 18 inches or SRA3 (320 x 450 mm).

Refer to the Recommended Materials List and the Color Materials Usage Guide for more information about the materials you can use in Paper Tray 5.

CAUTION:Do not, at any time, place any objects or materials other than the appropriate stock on Paper Tray 5. Printer damage may occur.

PaperTray6(Optional)

Paper Tray 6 is located on the left side of the printer. Paper Tray 6 (sometimes called the High Capacity Feeder - HCF) has a 2000 sheet capacity of (20 lb. / 75 gsm) 8.5 x 11 inch or A4 paper.

Figure 2: Paper Tray 5

Refer to Section 4, Accessories, of this Guide for more information about the HCF.

DOCUCOLOR 12 PRINTER USER GUIDE 3–3

Loading paper

Using paper

The front and back surfaces of a piece of paper differ slightly. Therefore, one side is preferred as the side to print on for one-sided printouts and the first side to print on for two-sided printouts.

Some ream wrappers mark this preferred printing side(alsocalledthewireside)withanarrow.Ifthe arrow is not present, turn the ream over so that the package seam is facing up.

Load the paper into Paper Trays 1, 2, 3, and 4 with the preferred printing side down. With the wrapper seam facing up, remove the paper from the wrapper, turn it over, and load. (See above paragraph).

Load the paper into Paper Tray 5 with the preferred printing side up. With the seam facing up, remove the paper from the wrapper and load it without turning it.

The sheet capacity of the tray varies with the paper weight that is loaded in the tray.Refer to the Paper Usage section in this chapter for the recommended paper stock selections, or refer to the Recommended Materials List and the Color

Materials Usage Guide.

Figure 3: Opening a ream of paper with seam

side up

3–4 DOCUCOLOR 12 PRINTER USER GUIDE

KEY POINT:

• For the best results, use only the

recommended paper sizes, paper weights, or paper types. If you do not use recommended papers, you may experience print quality problems, paper jams, or possible component failures.

Refer to the Recommended Materials List and the Color Materials Usage Guide for more information.

• If you are loading pre-drilled paper, load it into

Paper Tray 5 with the undrilled long edge as the leading edge (holes to the left).

• Do not load the paper above the fill line of the

paper tray edge guides.

• Straighten the paper stack each time the

paper tray is opened. Close the paper tray slowly to avoid shifting the paper stack. This ensures that the paper is in the correct position when the paper tray is in the operating position.

• If paper feeding or curl problems occur,flip the

paper over in the tray and send the prints again. If the performance improves, continue to load the paper in this manner. Testing has shown that paper handling and print performance vary with room temperature, humidity, paper quality, image area on prints, etc. All of these variables interact and, in some cases, you must decide which paper loading method works best.

DOCUCOLOR 12 PRINTER USER GUIDE 3–5

Using transparencies

Transparencies can be run ONLY from Tray 5. Transparencies with removable lead edge paper

stripes are recommended. KEY POINT: Use only the transparencies

recommended in the Recommended Materials List and the Color Materials Usage Guide.

Before you load transparencies, you must determine which side has the white stripe. Use a soft lead pencil to make a small mark on the stripe on each side of the transparency. The side with the darker mark is the stripe side.

Load transparencies with the white stripe side

facing down and as the leading edge. (The leading edge is the edge that feeds into the printer first.)

KEY POINT: Follow these guidelines to prevent static build up when using transparencies:

White stripe down and as leading edge

• Placenomorethantwenty-five8.5x11-inch

or A4 transparencies in Paper Tray 5 at one

time.

• Place only one 11 x 17 or A3 transparency in

Paper Tray 5 at a time.

Figure 4: Loading transparencies

in Paper Tray 5

• Remove the transparencies from the Output

or Offset Catch Tray before running additional sets.

NOTE: If the printer has a Mailbox, the transparency prints are delivered to the Offset Catch Tray. Transparencies cannot be delivered to separate Mailbox bins.

3–6 DOCUCOLOR 12 PRINTER USER GUIDE

Loading paper into trays 1, 2, 3, and 4

Use the following procedure to load paper into paper trays 1, 2, 3, and 4:

1 2

Pull out the paper tray.

Place the appropriate paper into the tray. Adjust the paper guides.

The paper level must not be above the MAX fill line, as indicated in the tray.

NOTE: You can not adjust the guides for Tray 1. Contact a Xerox Service Representative to adjust the paper guides for Tray 1.

Figure 5: A fully opened Paper Tray

Fill line

DOCUCOLOR 12 PRINTER USER GUIDE 3–7

Figure 6: Loading a Paper Tray

In Paper Trays 2, 3, and 4, straighten the paper stack and adjust the paper guides until they lightly touch the paper.

Figure 7: Adjusting the Rear Paper Guide

Close the paper tray slowly to avoid shifting the paper stack. This ensures that the paper is in the correct position when the paper tray is in the operating position.

KEY POINT:

• For the best results, use only the paper sizes

and paper weights indicated in the Paper

Usage Table in this section.

• Adjusting the paper guides indicates the

paper size to the printer. If the guides are not adjusted to the paper size, incorrect placement of the image may occur.

Figure 8: Adjusting the Right Paper Guide

• It is important that you straighten the paper

stack each time the Paper Tray is opened.

Close the Paper Tray slowly to avoid having to reposition the paper stack. This ensures that the paper is in the correct position when the paper tray is in the operating position.

3–8 DOCUCOLOR 12 PRINTER USER GUIDE

Loading paper into Paper Tray 5

Paper Tray 5 is located on the left side of the printer. Paper Tray 5 is used for transparencies, heavy weight papers, and non-standard size paper.A maximum of 100 sheets of 20 lb (75 gsm) paper may be loaded into Paper Tray 5. For more information about paper weight and requirements, refer to the Recommended Materials List and the Color Materials Usage Guide.

Do not load materials above the fill line located on the paper guide.

KEY POINT: Because of the paper path design of Paper Tray 5, paper stocks that cause difficulties being fed from Paper Tray 1, 2, 3, or 4 may be fed more reliably from Paper Tray 5.

Follow these guidelines to prevent static build up when using transparencies:

• Placenomorethantwenty-five8.5x11-inch

or A4 transparencies in Paper Tray 5 at one time.

Figure 9: Paper Tray 5

• Place only one 11 x 17 or A3 transparency in

Paper Tray 5 at a time.

• Remove the transparencies from the Output

or Offset Catch Tray before running additional sets.

DOCUCOLOR 12 PRINTER USER GUIDE 3–9

Open Paper Tray 5 by grasping the Tray 5 cover at the top on the right and gently pushing it away from the printer and down.

Figure 10: Opening Paper Tray 5

For long paper, extend the tray by grasping the long plastic tab at the left edge and pulling it to the left as far as possible.

If you do not extend the tray fully, paper jams or print misregistration may occur.

CAUTION:Do not place any objects or materials other than the appropriate stock on Paper Tray 5. Printer damage may occur.

Figure 11: Grasping the Paper Tray 5 tab

Figure 12: Extending Paper Tray 5

3–10 DOCUCOLOR 12 PRINTER USER GUIDE

Place the stack of materials onto Paper Tray 5 between the edge guides. Slide the stack into the tray until it stops.

Edge guides

Move the back edge guide until it lightly touches the side of the stack of materials. Readjust the back edge guide each time you load materials into Paper Tray 5.

Figure 13: Loading paper into Paper Tray 5

Select the appropriate size and type for the stock you have loaded. Refer to the Tray 5 Setup screen for more information.

NOTE: Adjust the front edge guide only for 12” x 18” paper. Refer to Using12x18inchorSRA3 Paper in this manual for additional information.

NOTE: Remove all stock from Paper Tray 5 when the job is complete. Dust and moisture can affect stock, causing print quality defects.

DOCUCOLOR 12 PRINTER USER GUIDE 3–11

Using 12 x 18 inch or SRA3 paper

UsePaperTray5for12x18inch(305x457mm) or SRA3 (320 x 450 mm) paper.

Refer to the Recommended Materials List and the Color Materials Usage Guide for more information about the paper you are loading.

Open Paper Tray 5 and fully extend the tray to place it in the operating position. Refer to the instructions in the previous section, if necessary.

Adjust the front Paper Guide of Paper Tray 5:

• Unscrew the registration thumb screw,

illustrated in Figure 14, on the front side of Paper Tray 5.

• Lift and reposition the Paper Guide in the slot

appropriate for the paper size you are using.

• Tighten the registration thumb screw.

Load up to 100 sheets of 12 x 18 inch (305 x 457 mm) or SRA3 (320 x 450 mm) 20 lb. paper into Paper Tray 5.

Adjust the back edge guide until it lightly touches the paper.

Select the appropriate size and type for the stock you have loaded. Refer to “Programming the Paper Supply for Tray 5” for more information.

Figure 14: Front Paper Guide

andregistrationthumbscrew

When the job is complete, return the paper guides for Paper Tray 5 to their normal position.

3–12 DOCUCOLOR 12 PRINTER USER GUIDE

Paper Usage

This section provides a quick summary of useful information about paper for the DocuColor 12 Printer.

For additional general information, refer to the Color Materials Usage Guide.

For additional specific information regarding materials that have been tested and approved for use in the DocuColor 12 Printer, refer to the

Recommended Materials List and the Color Materials Usage Guide. Thislist is availableoff the

main Xerox web site (www.xerox.com) and will be updated periodically. Contact your Xerox representative for additional details.

Stock is classified according to the following categories:

• Excellent – Provides reliable feeds and

optimum print quality

• Good – Provides less reliable feeds and may

result in print quality degradation

• Not Recommended – Does not feed reliably

and/or may cause severe print quality degradation

DOCUCOLOR 12 PRINTER USER GUIDE 3–13

PAPER Excellent Good Not Recommended

Size • 7.2 x 7.2 to 11 x 17 inches

• A4toA3

Capacity Using Xerox 20 lb (75gsm) or

equivalent or Xerox Europe (80gsm):

• Paper Tray 1: 500 sheets

• Paper Trays 2, 3, 4: 550 sheets

• 12 x 18 inches

• 4 x 6 inch postcard

•SRA3

•A6

• Smaller than 7.2 x 7.2 inches

• Larger than 12 x 18 inches or SRA3 (320 x 450 mm)

• Any sizes between 11 x 17 inches

and12x18inchesorbetweenA3and SRA3

Weight • Paper Tray 1:

16 lb to 28 lb Bond (64gsmto105gsm)

• Paper Trays 2, 3, 4: 16 lb to 32 lb Bond

(64gsmto128gsm)

• Paper Tray 5:

16 lb Bond to 140 lb Index (64gsmto250gsm)

• Paper Tray 1: greater than 28 lb (105 gsm)

• Paper Trays 2, 3, 4: greater than 32 lb Bond (128 gsm)

• Paper Trays 1, 2, 3, 4, 5: less than 16 lb (64 gsm)

• Paper Tray 5: greater than 140 lb Index (250 gsm)

Paper

Condition

Undamaged • Damaged or wrinkled paper

• Papers w ith excessive curl

• Papers exposed to extreme environmental conditions, such as high humidity or high temperature, for an extended period of time

3–14 DOCUCOLOR 12 PRINTER USER GUIDE

PAPER Excellent Good Not Recommended

Paper Type • Xerox Color Xpressions or

Xerox Europe Colotech + paper

• Xerox 4024 DP or Xerox Europe Premier for black only

• Xerox or Xerox Europe recommended transparencies long edge feed (White stripe: load the white stripe edge face down and as the leading edge from Paper Tray 5 only)

• Paper equivalent to recommended papers:white/bright, smooth surface, uncoated, uniform formation (uniform distribution of paper fibers)

• Predrilled stock -Theprinted image MUST NOT extend into the hole area, or printer damage may result. (Load this paper into Tray 5 for best results with holes on the left.)

• Laserprint paper

• Xerographic copy paper

• Colored paper

• Coated papers

• Paper with poor formation (nonuniform distribution of paper fibers)

• Carbonless papers

• Clear transparencies (no stripe)

• Rough paper

• Short edge feed transparencies

• Stiff paper - greater than 140 lb. (250

gsm)

DOCUCOLOR 12 PRINTER USER GUIDE 3–15

Tray 5 Setup screen

The Tray 5 setup screen will be displayed if there is media in Tray 5 when you power on your DocuColor 12 Printer, or anytime that you load media into the tray.

Tray media should be setup on your client workstation when you send a print job, because the settings revert to defaults automatically after a

given time. To exit this screen press either the

Save button or the Cancel button.

Figure 15: Tray 5 International Sizes screen

Figure 16: Tray 5 Inch Sizes screen

Figure 17: Tray 5 Non Standard Size screen

3–16 DOCUCOLOR 12 PRINTER USER GUIDE

Preserving your color output

Color output, like black and white output, should be handled and stored carefully to preserve its appearance and usability.Yourcolor output, which is made from color dry inks (toners), requires a little special attention. To help preserve the fidelity of your color output, Xerox recommends that you consider the following:

Adhesive tapes and adhesives

Some adhesive tapes and adhesives (glues) contain solvents that may soften or dissolve the color dry inks. Adhesive tapes and adhesives should be tested on sample output before being applied to your valuable prints. Adhesive tape may also pull off the dry inks when the tape is removed.

PVC and color output

If your output comes in contact with PVC and PVC-type (vinyl) plastics, the dry inks may soften and transfer to the plastic. Use polypropylene and polyethylene plastics for any covers or binders that come in contact with the color output

DOCUCOLOR 12 PRINTER USER GUIDE 3–17

3–18 DOCUCOLOR 12 PRINTER USER GUIDE

4. Accessories

Mailbox

Overview

The DocuColor 12 Printer may be equipped with an optional Mailbox with Finisher Station or Mailbox with Offset Catch Tray (OCT). The Mailbox contains the following components:

1 Mailbox Release Lever 2 Mailbox Bins: Prints are delivered here for

designated bin (name) settings.

3 Offset Catch Tray (OCT): Output is delivered here

when you select the Offset Catch Tray.

4 Right and Left Front Doors: Open these doors to

clear paper jams. NOTE: For more information about the DocuColor

12 Finisher, an optional accessory, refer to the

Xerox DocuColor 12/Document Centre Color Series 50 In-line Stapler Finisher User Guide.

Figure 1: DocuColor 12 Printer with Mailbox

DOCUCOLOR 12 PRINTER USER GUIDE 4–1 ACCESSORIES

WARNING:Do not place your fingers between the Bins while the Mailbox is in operation.

WARNING:Never cheat the safety interlock switch. Injury or a document jam may occur.

This switch shuts off the Mailbox power when you open the front doors or when you move the Mailbox to the right to clear a paper jam.

ACCESSORIES 4–2 DOCUCOLOR 12 PRINTER USER GUIDE

Using the Mailbox

When you use the optional Mailbox, prints are delivered to the Mailbox Bins or the Finisher Output Tray in one of the following ways:

• Each Mailbox bin can hold up to 100 prints of

20 lb (75 gsm) paper.

• The Finisher Output Tray can hold up to 1,000

sheets of 8.5 x 11” or A4 paper.

• The Mailbox can accept paper sizes from 8.5

x 11 inches (A4) to 11 x 17 inches (A3).

• If you print onto transparencies using Paper

Tray 5, the prints are delivered to the Offset Catch Tray.

NOTE: Any job that uses Paper Tray 5 is always delivered to the Offset Catch Tray.

DOCUCOLOR 12 PRINTER USER GUIDE 4–3 ACCESSORIES

Clearing a paper jam

When a paper jam occurs, a paper jam message and instructions for clearing the paper jam display on the screen.

KEY POINT: Remove the jammed paper carefully and gradually so you do not tear it. If the jammed paper tears, be sure to remove all the torn pieces.

Pushthe Mailboxrelease levertowardthe Mailbox and pull the unit to the right, away from the printer.

Figure 2: Mailbox Release Lever

Remove any paper that is caught in the interface between the printer Right Door and Mailbox.

Figure 3: Removing paper from the

interface area

ACCESSORIES 4–4 DOCUCOLOR 12 PRINTER USER GUIDE

If the jam is behind the Left Front Door of the Mailbox:

1. Open the Left Front Door.

2. Push the green handle (5) down, to release the baffle and rotate the knob (6) to release any jammed paper.

3. Remove the jammed paper gently.

4. Lift the handle to secure the baffle.

5. Close the Left Front Door.

Figure 4: Behind the Left Front Door

DOCUCOLOR 12 PRINTER USER GUIDE 4–5 ACCESSORIES

If the jam is behind the Right Front Door of the Mailbox:

1. Open the Right Front Door.

2. Push the green handle down to release the baffle and remove any jammed paper.

3. Lift the handle to secure the baffle.

4. Push the upper handle to the left to open the transport area. Remove any jammed paper gently.

5. Push the handle to the right and secure in place.

6. Close the Right Front Door.

Remove any jammed paper that may be exiting the machine and push the Mailbox back into place.

If the Paper jam message reappears, repeat the preceding steps to clear a remaining paper jam.

Figure 5: Behind the Right Front Door (lower

portion)

Figure 6: Behind the Right Front Door

ACCESSORIES 4–6 DOCUCOLOR 12 PRINTER USER GUIDE

High Capacity Feeder

Introduction

A High Capacity Feeder (HCF) may be attached to and used with your DocuColor 12 Printer. Although labeled Tray 6, the High Capacity Feeder is referred to as the HCF.

The HCF is an optional accessory for the DocuColor 12 Printer. The HCF is connected to the left side of the printer, as shown in Figure 1.

Acceptable media

The HCF can feed paper from 16 lb. (64 gsm) – 28 lb. (105 gsm). It can hold a maximum of 2000 sheets of 20 lb. (75 gsm) paper.

The paper may be either 8.5 in. x 11 in. or A4 long edge feed (LEF). Adjust the Paper Guide in the back of the paper tray to the required size. Refer to the Recommended Materials List and the Color Materials Usage Guide for more detailed information.

Figure 7: DocuColor 12 Printer with an HCF

attached

DOCUCOLOR 12 PRINTER USER GUIDE 4–7 ACCESSORIES

Loading paper

You can add paper to the HCF while printing from any other tray. (Check the Touch Screen to see what tray is in use to determine if the HCF is available for loading.) When you close the HCF paper drawer, the tray does not elevate immediately, but waits for the printer to finish the current job.

Grasp the handle on the front of the HCF and pull the paper tray open.

The elevator in the HCF lowers to the bottom of the tray.

Figure 8: Opening the HCF tray

If you are changing paper sizes, perform the following:

1. Remove all paper in the tray.

CAUTION: Handle the paper and the Paper Guide carefully so you do not break the black plastic sensor actuators on the guide.

2. Remove the metal Paper Guide by pulling it straight up.

3. Align the tabs on the bottom and top of the guide with the slots on the bottom and top of the tray for the new size. Push the guide firmly into the slots until it is secure.

Figure 9: The HCF Paper G uide

ACCESSORIES 4–8 DOCUCOLOR 12 PRINTER USER GUIDE

Load the paper. Ensure that the paper is aligned evenly and tightly against the right side of the tray.

1 2

Close the HCF paper tray. When you close the HCF, the elevator rises and

positions the paper for use; also, the screen briefly displays the type and size of the paper currently programmed for the HCF.

NOTE: Toset the HCF as your default paper tray, change the necessary printer drivers options at the client workstation.

Clearing an HCF paper jam

Follow the Touch Screen messages in order to clear the jam.

Slide the HCF away from the printer.

Figure 10: Moving the HCF from the printer

DOCUCOLOR 12 PRINTER USER GUIDE 4–9 ACCESSORIES

Remove any partially fed paper from the exit area on the HCF and the entry to the printer.

It is important to remove jammed paper from the exit area of the HCF before opening the HCF paper tray. Partially fed paper may tear when you open the HCF and be difficult to remove.

After you have cleared the jam, grasp the handle on the front of the HCF paper tray and pull to open. Remove any wrinkled or damaged paper from the paper stack.

Close the paper tray and slide the HCF to the right, into position against the printer.

Figure 11: Opening the tray to remove

jammed paper

ACCESSORIES 4–10 DOCUCOLOR 12 PRINTER USER GUIDE

Accessing the HCF from the client workstation

From the client workstation, you should add the HCF to the available device options.

This procedure must be repeated at each client workstation.

Even when the HCF is installed, you should use AutoSelectTray as the default tray. The printer will automatically select the HCF for a job if it contains the requested paper.

You can also check the Status of the HCF from the web client, and for any other paper tray.

Windows 98/95

1 2

3 4

5 6

From the Start menu, select Settings, then Printers, and the desired printer.

From the File menu, select Properties.

Select the Device Options tab.

From the Installable options scroll menu, select Tray 6 (High Capacity Feeder).

From the “Change setting for Tray 6 (High Capacity Feeder)” menu, select Installed.

Click OK and close the Printers window.

DOCUCOLOR 12 PRINTER USER GUIDE 4–11 ACCESSORIES

Windows NT

NOTE: You may need System Administrator privileges to perform the following procedure.

1 2

4 5 6

From the Start menu, select Settings, then Printers, and the desired printer.

From the File menu, select Properties.

Select the Device Settings tab.

Scroll through the list and highlight Tray 6 (High Capacity Feeder).

From the “Change Tray 6 (High Capacity Feeder) setting” menu, select Installed.

Click OK and close the Printers window.

ACCESSORIES 4–12 DOCUCOLOR 12 PRINTER USER GUIDE

Mac OS

1 2 3

From the Apple menu, select Chooser.

In the Chooser, select Adobe PS.

In the Select PS Printer dialog box, highlight the name of the desired printer and select Setup.

NOTE: If a .ppd file has already been associated with the printer, go to step 7.

Browse for one of the following files:

• Splash G610-DocuColor 12

• Splash G610-DocuColor 12PM

• Fiery XP12 Color Server PS

• Fiery X12 Color Server PS

Highlight the desired file and click Select.

7 8

In the Chooser, select Setup.

A list of options displays.

Select Configure.

At the High Capacity Feeder option, select Installed, and then select OK.

Click OK and close the Chooser.

DOCUCOLOR 12 PRINTER USER GUIDE 4–13 ACCESSORIES

Convenience Stapler

Overview

The Convenience Stapler may be attached to and used with your DocuColor 12 Printer.

The Convenience Stapler attaches to the back left corner of your DocuColor 12 Printer work surface.

Figure 12: DocuColor 12 with a Convenience

Stapler attached

ACCESSORIES 4–14 DOCUCOLOR 12 PRINTER USER GUIDE

The Stapler plugs in at the lower right side toward the rear of the printer. The convenience stapler unit includes the stapler as well as a holder for used staples and stationary supplies.

Use the stapler as an off-line stapler.

Indicator lights

Indicator lights signify the status of the stapler:

• When the green “ready” light is lit, the staple

cartridge has more than 20 staples available and is ready to staple.

• When the red light is on, the staple cartridge

has fewer than 20 staples available and should be replaced.

• When the green and red lights are off, a jam

has occurred or the stapler is unplugged.

Figure 13: The Stapler power cord

Figure 14: Indicator Lights

DOCUCOLOR 12 PRINTER USER GUIDE 4–15 ACCESSORIES

Acceptable media

The following table shows the maximum number of sheets that can be stapled using paper of the specified type and weight.

Paper Type Weight Maximum sheets

For equivalent paper types and weights, refer to the Recommended Materials List for this product.

Color Xpressions 24 lb. (90 gsm) 50

ColoTech + 24 lb. (90 gsm) 50

T able 2: Acceptable media

Ordering staple cartridges

The stapler contains a cartridge,108R00053,that holds 5000 staples and is easily replaceable. Call the numbers listed below for consumable supplies:

US: 1-800-822-2200

Canada: 1-800-668-0199 Canada (French):1-800-668-0133 Europe: _______________ Latin America: _______________

ACCESSORIES 4–16 DOCUCOLOR 12 PRINTER USER GUIDE

Using the stapler

Ensure that you have no more than 50 sheets of 24 lb. paper. Align all sheets to the edge you want to staple.

Slide the set under the staple head using the diagonal or straight marks on the stapler base as a guide. These diagonal or straight marks are the paper guides.

• When the set is inserted into the stapler, a

switch activates the stapling action automatically.

• Remove and reinsert the set if another staple

is required.

Figure 15: Paper guides

DOCUCOLOR 12 PRINTER USER GUIDE 4–17 ACCESSORIES

Adding staples

Open the stapler by grasping the cover at the two indentations on the upper right and left side and pulling it straight up and back.

Pull the empty cartridge out by holding the gold handle at the top tabs and pulling the cartridge straightout. Dispose of the cartridge according to local regulations.

Align the new cartridge so that the bottom white tabs are on the bottom edge of the metal bracket and below the black plastic side arms.

Push the cartridge firmly to the back until the cartridge clicks into place.

Figure 16 : Opening the stapler

Close the cover by moving it down until it clicks close.

Figure 17: Removing the cartridge

ACCESSORIES 4–18 DOCUCOLOR 12 PRINTER USER GUIDE

Clearing a stapler jam

For a simple jam, remove the set with the jammed staples from the stapler. Insert a sheet under the staple head to cause the stapler to eject the jammed staple.

If the set itself is jammed, remove the staple cartridge, as described in “Adding Staples,” then pull out the jammed set.

Clear the jammed staple and reinsert the cartridge or insert a new cartridge.

DOCUCOLOR 12 PRINTER USER GUIDE 4–19 ACCESSORIES

Troubleshooting

If you suspect a problem with the Convenience Stapler,perform the following steps in the order listed.

1 2

Ensure that the stapler cover is completely closed.

Check the power cord and power switch on the printer to ensure that it is plugged in and powered on.

Check the power cord for the stapler to ensure that it is plugged in.

4 5

Perform the procedure for “Clearing a stapler jam.”

If the stapler is still not operating correctly, call for assistance.

Figure 18: The Stapler power cord

ACCESSORIES 4–20 DOCUCOLOR 12 PRINTER USER GUIDE

5. Problem Solving

Overview

The DocuColor 12 Printer is designed to help you find and solve problems as they happen. The printer can detect problems and display the corrective action on the screen. If the instructions for solving a particular problem are not displayed on the screen, refer to the tables on the following pages to help you resolve the problem.

This section describes the printer faults and how to perform the appropriate recovery procedure.

Figure 1: A typical fault screen

Sometimes, you may not succeed in your efforts to clear a fault. When this happens, you should call the Xerox Customer Support Center. Before calling for assistance, perform the steps provided on the following pages.

DOCUCOLOR 12 PRINTER USER GUIDE 5–1 PROBLEM SOLVING

With the power on and the printer in a fault condition, record the Fault Codes displayed in the lower left corner of the touch screen.

Record the Machine Serial Number from the label on the inside lower left cover of the printer.

If the problems are print quality problems, save the defective prints for the Xerox service representative to examine.

For DocuColor 12 Printer applications support, user help, and service support, call the Xerox Customer Support Center.

Figure 2: Machine Serial Number location

PROBLEM SOLVING 5–2 DOCUCOLOR 12 PRINTER USER GUIDE

Paper Jam Clearance

Paper may jam in several areas inside the printer:

• Behind the Left Door

• Behind the Right Door

• Behind the Front Door

• In the Duplex Path

• In the output area, that is, near the Output

Tray (or the Mailbox)

• Near the paper exit for Paper Tray 5

When a paper jam occurs, a message displays in the message area of the Touch Screen with the corrective actions to take, as illustrated in Figure 3.

Occasionally, multiple paper jams occur or multiple sheets of paper jam during an extended print job. A paper jam message displays until all paper jams in the printer have been cleared. The Touch Screen displays the appropriate message screen for the area of the printer which needs to be checked until all jams are cleared.

Figure 3: A typical fault screen

DOCUCOLOR 12 PRINTER USER GUIDE 5–3 PROBLEM SOLVING

KEY POINT: Gradually remove the jammed paper so you do not rip it. If the jammed paper rips,besuretoremoveallofthepieces.

The action required to clear a paper jam varies with the location of the jam. Clearance procedures for each of these areas are provided in the sections that follow.

Occasionally, you may have to follow more than

one clearance procedure to clear the paper path completely. If so, begin at the sides of the printer and then clear the jam from the front.

Read the instructions and carefully follow the steps in the order given. If you do not follow the instructions sequentially, the printer may be subject to more complex paper jams.

When the jam is cleared successfully and all doors are closed, a message telling you to continue or change the job displays on the Touch Screen.

Preventing paper jams

To prevent paper jams:

• Ensure that the paper you use is not

damaged. Dispose of any damaged paper.

• Ensure that you position the paper guides

lightly against the paper.

If jams persist:

• Invert the paper stack in the appropriate paper

tray. Excessive curl of the paper sometimes causes paper jams.

• Load freshly opened paper into the

appropriate paper tray. If the paper jams cease, dispose of the paper that caused the

jams.

PROBLEM SOLVING 5–4 DOCUCOLOR 12 PRINTER USER GUIDE

Paper jam behind the Left Door

NOTE: Paper that is partially out of the printer may become more severely jammed if it is not removed before you open the Paper Path Module. Ensure that all paper is cleared from this area, especially paper that is positioned between the paper trays and t he Paper Path Module Registration area.

1 2

Note the area of the jam behind the Left Door displayed on the Touch Screen.

Perform one of the following:

• If a paper jam occurs from Paper Trays 1, 2, 3,

or 4, open the side panel in the Left Door and carefully remove the jammed paper.

• If a paper jam occurs near Paper Tray 5, lift

the release lever on Paper Tray 5 and open the panel.

Figure 4: Clearing a jam from the left side

Close all open panels.

Figure 5: Opening the Paper Tray 5 Panel

DOCUCOLOR 12 PRINTER USER GUIDE 5–5 PROBLEM SOLVING

Paper jam behind the Right Door

Note the area of the jam behind the Right Door displayed on the Touch Screen.

If there is a Mailbox, push down on the release lever, and push the Mailbox away from the printer.

Figure 6: The printer Mailbox release lever

Open the Right Door.

4 5

Remove all paper that is visible in the area.

Close the Right Door.

If there is a Mailbox, push the Mailbox back into place.

Figure 7: Opening the Right Door

PROBLEM SOLVING 5–6 DOCUCOLOR 12 PRINTER USER GUIDE

Paper jam behind the Front Door

2 3

When the Touch Screen displays a message indicating a jam behind the Front Door, open the Front Door.

Rotate the green handle clockwise, and pull out the Paper Path Module until it is fully open.

Check the Touch Screen for a new message indicating the area of the jam.

KEY POINT: Check and clear all jams in the Paper Path Module before closing the module.

Figure 8: Opening the Front Door

Figure 9: Rotating the green handle

clockwise

DOCUCOLOR 12 PRINTER USER GUIDE 5–7 PROBLEM SOLVING

In the Registration area, lift the baffle marked 1 and carefully remove the jammed paper. Press the baffle gently back into place.

NOTE: If transparency jams occur in this area, check Paper Tray 5 to ensure that the transparencies are loaded with the white stripe down, and as the leading edge.

Figure 10: Area 1 in the Registration area

WARNING:The Fuser Area is very hot. Be careful when clearing a jam in this area.

WARNING:Fuser oil can irritate your eyes. Wash your hands thoroughly with soap and water and avoid touching your eyes if your fingers are contaminated with fuser oil.

In the Fuser Area, 2, carefully pull any paper in the entry area to the left to free it.

Figure 11: Fuser Area 2

PROBLEM SOLVING 5–8 DOCUCOLOR 12 PRINTER USER GUIDE

If the paper jam is in the Fuser Exit Area, locate the Fuser Exit Area handle at the right of the Paper Path Module. Move the handle to the right and carefully remove the jammed paper. Gently secure the handle back into place.

Figure 12: Fuser Exit area

In the Duplex Path, areas 3 and 4, press the handles down gently to release the Aligner Baffle (left handle) and Duplex In baffle (right handle).

Remove the jammed paper and secure the handles back in place.

Firmly push in the Paper Path Module until it is in place. Turn the green handle counterclockwise to lock the module.

Area 3

Area 4

Figure 13: Duplex Path Areas

Figure 14: Rotating the green handle

counterclockwise

DOCUCOLOR 12 PRINTER USER GUIDE 5–9 PROBLEM SOLVING

Paper jam inside a paper tray

Paper that is partially out of the paper tray when the paper tray is opened can cause more complex jams by tearing. The torn pieces may become jammed in areas that you cannot reach.

1 2

Use the message that displays on the Touch Screen to locate the paper jam.

Use the previous procedures to clear any paper that is behind the Left or Right Door of the printer.

Slowly open the appropriate paper tray. If you hear the sound of tearing or crumpling

paper, stop opening the paper tray. Attempt to grasp and remove the paper that is

being damaged without opening the paper tray farther.

If you cannot grasp the paper, carefully open the paper tray farther and attempt to grasp the damaged paper again.

Remove all of the damaged paper.

Readjust the paper stack in the paper tray to the proper position. Ensure that the paper stack height does not cover the MAX fill line on the paper tray.

Adjust the edge guides so they are lightly touching the paper.

Close the paper tray slowly to avoid shifting the paper stack.

Figure 15: Clearing a Paper Jam

inside a Paper Tray

PROBLEM SOLVING 5–10 DOCUCOLOR 12 PRINTER USER GUIDE

Paper jam inside Paper Tray 5

1 2

Use the message that displays on the Touch Screen to locate the paper jam.

If necessary, grasp the center top handle and raise the top of Paper Tray 5 toward the printer to access the jam.

Remove all of the visible jammed paper, including any partially fed sheets.

If you cannot grasp all of the jammed paper at the entrance of Paper Tray 5, open the Front Door and follow the procedure, “Paper jam behind the Front Door.”

After you have cleared all of the paper jams, grasp the center top handle and lower the top of Paper Tray 5. Readjust the paper stack and the paper guide in Paper Tray 5.

Center top handle

Figure 16: Grasping the top of Paper Tray 5

KEY POINT:

• Move the edge guide so it lightly touches the

paper stack. Adjust the edge guide each time you load paper into Paper Tray 5.

• If Paper Tray 5 is not fully extended, paper

jams or misregistration may occur.

Figure 17: Lifting the top of Paper Tray 5

DOCUCOLOR 12 PRINTER USER GUIDE 5–11 PROBLEM SOLVING

Resolving hardware problems

WARNING: When clearing the paper path in the Fuser area (located in the Paper Path Module), remember that the surfaces are hot. To avoid injury, proceed with caution when clearing the path.

Dry Ink Cartridge:

• Operator cannot reinsert a partially full dry ink cartridge after it has been removed.

• Operator mistakenly removed the wrong dry ink cartridge and wishes to reinsert it.

Problem Suggested Solution

Reinstall the dry ink cartridge using the following procedure:

NOTE: The following procedure may result in dry ink spillage on the floor. To protect the floor, put a disposable covering or drop cloth beneath and in front of the printer.

• Reinstall the used and partially full dry ink cartridge by pushing in the cartridge until it is fully seated against the rear stop. Rotate the cartridge in the direction indicated on the label located on the printer. For more information, refer to the System Administration Guide, Replacing the Dry Ink (Toner) Cartridge.

• Inform the Xerox service representative at the next service call about the above action since he or she may need to clean up the dry ink on internal printer components.

Electrical power to the printer appears to be

off even though the Main Power Switch is on, and the power outlet to the printer is operational.

The printer is equipped with an additional safety feature to provide protection in the event of an incorrectly wired electrical supply to the printer. This device, a Ground Fault Protector (GFP), cuts off all power to the printer if an electrical fault is detected. If there appears to be no power to the printer, determine if the switch on the GFP has been tripped. The GFP is located on the lower rear panel of the printer. If the switch is in the off position (down), the GFP has been activated. Flip the switch up and determine if electrical power has been restored. If power is restored, continue to operate the printer normally. If the GFP reactivates, call your representative. Refer to section 2, “Getting to know your DocuColor 12 Printer,” for additional Power on/off information.

PROBLEM SOLVING 5–12 DOCUCOLOR 12 PRINTER USER GUIDE

Resolving programming problems

Problem Suggested Solution

The Control Panel Touch Screen does not respond to a touch command.

Printer features are not selectable. Certain features cannot be selected because

Press Clear All on the Control panel.

Touch a selectable button on the T ouch Screen with one finger. A slight pressure is required to cause the printer to react.

If the problem persists, open the Front Door of the printer. Close the Front Door and make a selection on the Touch Screen. If the Touch Screen does not respond to any touch commands, switch off the power. Wait 5 seconds. Then switch on the power.

of the previous selections. Generally, features or buttons you can select appear selectable to indicate you can use them with the previous selections. See your System Administrator for more information about buttons.

DOCUCOLOR 12 PRINTER USER GUIDE 5–13 PROBLEM SOLVING

Resolving Processor problems

Problem Suggested Solution

Transparencies Use transparencies with a painted or removable white stripe. Load them with

stripe down, as the lead edge of the sheet in Paper Tray 5.

Transparencies are too oily

11x17inch(A3)transparencies jam when exiting the printer to the

Output Tray Multiple sheets feed from

the paper trays

Multiple sheets feed from Paper Tray 5

Load the transparencies by following the instructions in Chapter 3. Refer to the Recommended Materials List and the Color Materials Usage

Guide for more information about transparencies. Remove each copy of 11 x 17 inch (A3) transparencies from the Output Tray

before subsequent prints exit the printer.

Do not fill the paper trays above the MAX fill line indicator. Tray 1 holds approximately 500 sheets of 20 lb. (75 gsm) paper. Trays 2, 3, and 4 hold approximately 550 sheets of 20 lb (75 gsm) paper.

Remove the paper from the tray and fan the sheets to separate the joined sheets.

Predrilled sheets may stick together at the holes. Remove the paper from the tray and fan the sheets to separate the joined sheets.

Paper and transparencies may stick together if environmental conditions are too dry and cause excessive static. Increase the humidity level in the printer room to minimize static.

Do not overload Paper Tray 5.

Gently fan transparencies to separate the sheets before you load them into Paper Tray 5. If multiple sheet feeding continues, feed the transparencies one at a time from Paper Tray 5.

Sheets will not feed from the Paper Tray 5

Ensure that the height of the stack does not exceed the MAX fill line.

Check that the paper guide is not too tight. The paper guide should be adjusted to be just snug against the paper stack.

PROBLEM SOLVING 5–14 DOCUCOLOR 12 PRINTER USER GUIDE

Problem Suggested Solution

Paper jams when exiting the Paper Trays

Outputjams when exiting the printer to the Output Catch Tray

Outputjams when exiting the printer to the Offset Catch Tray

Ensure that the edge guides of the paper tray fit snugly against the paper stack.

Do not fill the paper trays above the MAX fill line indicator. Tray 1 holds approximately 500 sheets of 20 lb. (75 gsm) paper. Trays 2, 3, and 4 hold approximately 550 sheets of 20 lb. (75 gsm) paper.

Close the tray slowly to avoid shifting the paper stack. Ensure the paper matches the type defined for the Paper Tray.

When no Mailbox is present, the Output Catch Tray can hold up to 250 sheets of 20 lb (75 gsm) paper. Empty the catch tray when output approaches this limit to ensure continuous production.

Ensure the first sheet is not blocking the paper exit, particularly for 1 1x 17 inch output.

Ensure the paper matches the type defined for the Paper Tray.

The Mailbox Offset Catch Tray has a capacity of 500 sheets of 20 lb (75 gsm) paper. Remove the output when it approached this limit to ensure continuous production.

11 x 17 inch output blocks exit

Prints originating from Paper Tray 5 are skewed. Jams may be occurring.

Ensure the first sheet is not blocking the paper exit, particularly for 1 1x 17 inch output.

Ensure the first sheet of 11 x 17 inch output exits completely.

The paper guide on Paper Tray 5 may not be set correctly or may be too tight against the paper stack. Ensure that the paper guide snugly touches the paper stack.

DOCUCOLOR 12 PRINTER USER GUIDE 5–15 PROBLEM SOLVING

Problem Suggested Solution

Excessive paper curl Paper curl may be a result of:

• The mass of dry ink (toner) coverageon the copy - the greater the toner mass, the greater the paper curl.

• The paper weight.

• The humidityconditions at the printer.

You can sometimes minimize curl problems by flipping the paper over in the tray and sending the prints again. If excessive curl is still present, use a heavier paper.

Ensure the paper matches the type defined for the Paper Tray.

When no Mailbox is present, the Offset Catch Tray can hold up to 250 sheets of 20 lb (75 gsm) paper. Empty the catch tray when output approaches this limit to ensure continuous production.

The Mailbox Offset Catch Tray has a capacity of 500 sheets of 20 lb (75 gsm) paper. Remove the output when it approached this limit to ensure continuous production.

Printing high density background areas or documents with alternating high and low density areas results in more curl. Attempt to reduce the amount of curl by adjusting the image in the DFE quality controls to reduce the amount of dry ink on the prints.

Place the printer and paper in a room with air conditioning and low humidity to minimize the moisture in the environment.

Attempt to print on thicker paper or on paper stock that is less sensitive to moisture.

Load Paper in Tray 6 message is displayed.

Check that paper is loaded correctly and the paper size guide is properly set. Ensure that paper is not loaded over the maximum fill line.

PROBLEM SOLVING 5–16 DOCUCOLOR 12 PRINTER USER GUIDE

Resolving output quality problems

Problem Suggested Solution

Deletions on the print edges. Edge deletion on all sides of the print is nor-

mal, and is greatest on the lead edge of the print.

Moisture may be present in the paper. Load a fresh supply of paper into the trays.

Some deletions may be caused by small pieces of paper remaining in the printer components after a paper jam has been cleared. When clearing a paper jam, be sure to look for and remove any paper fragments.

The image quality and the color have degraded over a period of time.

It is difficult to perform secondary operations on the prints, such as writing on them or using adhesives.

The dry ink cartridge may need attention. Contact your System Administrator for assistance.

This problem is caused by the oil used in the fusing process. The problem can be reduced or eliminated by setting the prints aside for one or two hours before performing a secondary operation on them. Rubbing the print surface with a soft, clean cloth or eraser may also help.

DOCUCOLOR 12 PRINTER USER GUIDE 5–17 PROBLEM SOLVING

PROBLEM SOLVING 5–18 DOCUCOLOR 12 PRINTER USER GUIDE

6. Technical Information

Overview

The information in this section is provided for your convenience and can be supplemented with information provided by your Xerox sales or service representative.

DOCUCOLOR 12 PRINTER USER GUIDE 6–1 TECHNICAL INFORMATION

Specifications

Electrical Power Requirements (115 VAC - 60 Hz)

Specifications Single phase Two wire plus earth ground

Max. Power Consumption 1.584 kVA

Current Loads @ 115V Warm-up 11 Amps (1.265 kVA) (approx.)

Current service 15 Amps (Dedicated line recom-

mended but not required) Line-to-Neutral 115 Volts (+ Frequency 60 Hz

Contact your Xerox Service

Representative for more information.

Stand-by Average 5.3 Amps (0.6 kV A) (approx.) Average Run

Mode (4-Color)

7.5 Amps (0.9 kVA ) (approx.)

10%)

TECHNICAL INFORMATION 6–2 DOCUCOLOR 12 PRINTER USER GUIDE

XEROX EX12 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Electrical safety

Laser safety

Maintenance safety

Operational safety

Ozone safety

Safety Extra Low Voltage Approval

Certifications . . . in Europe

It’s Illegal... in the USA

It’s Illegal... in Canada

Environmental Notices . . . in the USA

Environmental Notices . . . in Canada

Manual contents

Conventions used in this manual

Control Panel

Control Panel Buttons

Touch Screen

Audio tones

Paper Trays and Paper Path

Dry ink (Toner)

White border edges on prints

Ground fault protection

Connectivity

Moving the Printer

Options and accessories

3 Paper

Loading paper

Paper Usage

Preserving your color output

Paper Jam Clearance

Resolving hardware problems

Resolving programming problems

Resolving Processor problems

Resolving output quality problems

Specifications