The Document Company
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DocuPrint C6
Inkjet Printer
Xerox Corporation
©1999 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of copyrightable material and
information now allowed by statutory or judicial law or hereinafter granted.
Xerox and all Xerox products mentioned in this publication are trademarks of Xerox
Corporation.
XEROX The Document Company, the stylized X and all Xerox product names are trademarks
of XEROX CORPORATION. Other product names used herein are trademarks of their
respective owners. Product appearance and/or specifications subject to change without notice.
Publication number: 701P31015
ii
Customer Support
To resolve problems with your printer, follow the
suggestions that are provid ed in
Troubleshooting the Printer
If you are unable to solve a DocuPrint C6 problem using
this guide or the Printer Driver Online Help, do one of the
following:
•
Browse to:
http://WWW.XEROX.COM
•
Call the Xerox Customer Support Center at 1-800-
TEAM XRX (1-800-832-6979).
Call from a telephone near your PC and the printer. Make
sure that both your PC and your printer are turned on.
Before calling, make sure you have the following
information:
•
C6 serial number, which is located next to the parallel
port on the back of the printer.
Chapter 4,
.
•
C6 software version, which is specified on the
property page.
•
Windows operating system version (Windows 95/98)
•
Amount of memory in your PC.
•
Information about the problem, including the steps
taken to create the problem, any error messages, and
the expected behavior.
About
iii
iv
Contents
Customer Support....................................................................................iii
Contents.......................................................................................................v
Chapter 1 - Introduction............................................................................ 1
Safety notes............................................................................................... 2
Printer Registration................................................................................... 6
Directions for On-Line Registration ......................................................... 6
Chapter 2 - Understanding the Printer’s Features..................................7
Hardware features..................................................................................... 8
Control Panel Operation ......................................................................... 11
Normal Printer Operation ................................................................... 11
Printer Error Conditions......................................................................12
Printer specifications...............................................................................14
System Requirements.............................................................................. 16
Printable area / Margins..........................................................................17
Chapter 3 - Using the Printer Settings.................................................... 19
Accessing printer settings ....................................................................... 19
The Paper/Output Property Page ............................................................ 20
The Page Layout Property Page..............................................................24
Select Sheets.......................................................................................26
Multiple-up option.............................................................................. 28
The Image Quality Property Page........................................................... 30
The About Property Page........................................................................33
v
The Status Property Page........................................................................34
The Maintenance Property Page.............................................................37
Checking the documents in the print queue.............................................42
Chapter 4 - Troubleshooting the printer ................................................43
The printed document does not match the selected printer settings........ 44
The printed document is blank................................................................45
The document prints slowly.................................................................... 47
The document sent to the printer does not print......................................48
The Front Panel LED is on continuously................................................49
The Front Panel LED is blinking slowly................................................. 51
The Front Panel LED is blinking intermittently......................................51
The print is blurry or jagged vertical lines appear...................................52
The printed image is clipped or off the edge of the media......................53
Extra characters, dashes, or lines appear on the printed pages................54
White horizontal lines and streaks of the wrong color appear on the
printed pages...........................................................................................55
The print is faint or missing ....................................................................56
Ink is smeared on the printed pages........................................................57
The print quality of transparencies is poor..............................................58
Color variations appear in large areas of color.......................................59
The paper is not feeding properly...........................................................60
The paper does not stack neatly in the paper output shelf.......................61
Packing the printer for return to a Service Center...................................62
vi
Chapter 5 - Selecting and Ordering Supplies......................................... 65
Cartridges and print heads ...................................................................... 66
Selecting plain paper............................................................................... 66
Selecting specialty print media...............................................................67
Selecting labels.......................................................................................68
Selecting transparencies.......................................................................... 68
Selecting envelopes.................................................................................68
Index ..........................................................................................................69
vii
Chapter 1
Introduction
The DocuPrint C6 printer is a high quality, thermal ink jet
printer designed for both color and black and white
applications. Fea t uring a compact lightweight design, the
printer is ideally suited for use in your office or at home.
The DocuPrint
computer.
Make your pages stand out
•
Prints up to 600 x 600 dpi on plain paper
•
Crisp vivid graphics— even on plain paper
•
Automatically correct problem areas in photos with
unique ImageFix
High-speed, high-quality prints
•
Prints up to 4 bla ck-and-white pages per minute; up
to 1.5 pages per minute in color
•
Saves you print time; return to PC application while
printing.
C6 printer connects easily to your personal
software
Cost-saving features
•
Separate color cartridges eliminate expense of wasted
inks (4 colors)
•
Small space on your desk
1
Safety notes
Your DocuPrint C6 has been carefully designed to give
you years of safe, reliable performance. As with all
electrical equipment, however, there are a few basic
precautions you should take to avoid hurting yourself or
damaging the unit.
1. Read and follow all warnings and instructions marked
2. Unplug the printer before you clean it. Use a damp
3. Place your printer on a firm, solid surface. If you put
4. Do not put the printer on or near a heat source, such
5. Do not use your printer near water, or spill liquid of
6. Ensure that your power source matches the rating
7. Be sure to install the printer near a power outlet that
8. To avoid damaging the power cord, do not put
on or supplied with the printer.
cloth only; do not use liquid or aerosol cleaners.
it on an unsteady surface, it might fall and become
damaged. If you place the printer on a soft surface,
such as a rug, sofa, or bed, the vents may be blocked,
causing it to overheat.
as a radiator or heat register. If you put the printer in
any kind of enclosure, make sure it is well ventilated.
any kind into it.
listed on the back of the printer.
will remain easily accessible.
anything on it or place it where it will be walked on.
If the cord becomes damaged or frayed, replace it
immediately.
2
The use of an extension cord or power strip with this
9.
printer is not recommended
extension cord or power strip with the printer, make
sure that the total of the amperes required by all of
the equipment on the extension is less than the
extension’s rating. Generally, the total ratings of all
equipment plugged into any one power line should
not exceed 15 amperes. Do not exceed this unless you
know that the power line your equipment is plugged
into has a rating above 15 amperes.
10. You must only use the 3-conductor, 18 AWG, SVT
type, IEC320 style power cord provided with your
printer (that is, a plug having a third grounding pin).
This plug will only fit into a grounding-type power
outlet. This is a safety feature. To avoid the risk of
electric shock, contact your electrician to replace the
receptacle if you are unable to insert the plug into the
outlet. Never use a ground adapter plug to connect
the printer to a power source receptacle that lacks a
ground connection terminal.
11. Aside from the routine maintenance described in your
printer documentation, do not try to service the
printer yourself. Opening the cover may expose you
to shocks or other hazards. Do not make any
adjustments other than those described in the
documentation, as you might cause damage requiring
extensive repair work.
. If you are using an
3
12. If anything happens that indicates that your printer is
not working properly or has been damaged, unplug it
immediately and have your printer serviced. These
are some of the things to look for:
•
The power cord or plug is frayed or damaged.
•
Liquid has been spilled into the housing, or the
printer has been exposed to water.
•
The printer has been dropped or its cabinet has
been damaged.
•
The printer does not function normally when you
are following the operating instructions.
marking applied to this product symbolizes
13. The
CE
the Xerox declaration of conformity with the
following applicable directives of the European
Union as of the dates indicated.
•
January 1, 1995—Council Directive 73/23/EEC
amended by Council Directive 93/68/EEC,
Approximation of the laws of the member states
related to low voltage equipment.
•
January 1, 1996—Council Directive
89/336/EEC, Approximation of the laws of the
member states related to electromagnetic
compatibility.
4
•
A full declaration defining the relevant directives
and referenced standards can be obtained from
your Xerox representative.
•
WARNING: In order to allow this equipment to
operate in proximity to Industrial, Scientific and
Medical (ISM) equipment, the external radiation
from ISM equipment may have to be limited or
special mitigation measures taken.
14. This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
15. This Class “B” digital apparatus co mplies with
Canadian ICES-003.
5
Printer Registration
In order to activate your printer warranty, please take a
moment to register this product. Directions are provided
below. The preferred registration method is through online registration; however, each of these methods will
enable you to register your product.
•
On-line registration
•
FAX your registration number to: 1-800-594-5023
•
Mail in the registration card.
•
Call 1-800-TEAM XRX (1-800-832-6979)
Note: Save a copy of the registration card and the bill of
sale as proof of purchase for future reference.
Directions for On-Line Registration
1. Go to the Xerox Web site:
http://WWW.TEAMXRX.COM
Small Office Solutions
2. A
the
Contents
column, select
title screen appears. Under
Service and Support
.
Xerox Support
3. A
Contents
4. Fill in all empty fields.
5. When you are finished filling in the empty fields,
click the <Submit Warranty> button. You are now
registered.
6
column, select
title screen appears. Under the
Warranty Registration
.
Chapter 2
Understanding the
Printer’s Features
This chapter illustrates the parts of the DocuPrint C6,
explains the Printer Control button and LED light, and
lists the printer specifications.
7
Hardware features
Review the following illustrations to familiarize yourself
with the printer’s parts.
Front view of DocuPrint C6 Printer
Paper output shelf
Printer Cover
Paper input support shelf
Light (LED)
8
Printer Control
button
Star wheel
bar
Inside view of DocuPrint C6 Printer
Print Head and
color ink cartridges
Green Cartridge
Lock lever
9
Rear view of DocuPrint C6 Printer
Parallel interface
cable connection
IEEE 1284
Power connection
10
Serial number location
Control Panel Operation
The DocuPrint C6 control panel has one button and one light (LED).
The Printer Control (green) button controls printer functions. The one LED
light displays the condition of the printer.
Normal Printer Operation
LED Off
With the LED light off, these operations can be performed:
•
To center the print head so you can replace a print
cartridge
least 2 seconds. The print head will move to the center of the
printer. Replace the print head (see the Quick Start Guide),
then press and release the Printer Control button to return the
print head to the home position.
– Press and hold the Printer Co ntrol button for at
•
To manually feed paper
Control button.
•
To manually advance paper
into the printer, press and release the Printer Contro l button for
each line feed.
•
To eject paper
at least 2 seconds.
•
To print a test page
the unit. While pressing the Printer Control button, reinsert the
power cord into the back of the unit and continue to hold the
Printer Control button until the print head starts to move.
– Press and hold the Printer Co ntrol button for
– Press and release the Printer
– After manually feeding paper
– Unplug the power cord from the rear of
11
Printer Error Conditions
LED Blinking Constantly
A constantly blinking LED can indicate the following:
•
Low ink condition
button to center the print head. Replace the low ink cartridge.
Press and release the Printer Control button to return the print
head to the home position.
LED On Continuously
A continuously lit LED can indicate any of the following error
messages:
•
Out of paper
Printer Control button to feed paper.
•
Paper Jam
least 2 seconds to clear the jam. If the paper fails to come out,
follow the jam clearance procedure described on the Quick
Reference Guide.
•
Incorrect Print Head Installed
Printer Control button to center the print head. Replace the
incorrect print head with the correct DocuPrint C6 print head.
•
Out of Ink
center the print head. Replace the empty ink cartridge with a
new cartridge. Press and release the Printer Control button to
return the print head to the home position.
– Fill the paper tray. Press and release the
– Press and hold the Printer Co ntrol button for at
- Press and release the Printer Control button to
(0.5 sec On, 0.5 sec Off)
– Press and release the Printer Control
– Press and release the
12
(
LED On Continuously)
•
System Error
at least 2 seconds. If the LED begins to flash, there is a system
error. Unplug the power at the back of the unit for at least 10
seconds, then reinsert the power cord back into the back of the
unit. If the problem still persists, contact the Xerox Customer
Support Center.
LED Blinking Intermittently
An intermittently blinking LED can indicate the following:
•
Data in Buffer
to print out the data resident in the printer memory.
– Press and hold the Printer Co ntrol button for
(0.2 sec On, 1.4 sec Off)
– Press and release the Printer Control button
13
Printer specifications
Feature Specification
Print speed Black: Up to 4 ppm (draft mode)
Color: Up to 1.5 ppm (draft mode)
Black / Color: 600 x 600 dpi (plain paper)Print resolution
14
Feature Specification
Paper tray capacity 100 sheets 75 g/m² (20 lb.) paper
Paper output shelf
capacity
Paper size
Paper weight 60 – 160 g/m² plain paper: (16 – 43 lb.)
Print media Plain paper, ink jet transparencies, envelop e s,
Interface IEEE 1284 compliant parallel printer cable,
Ambient conditions Temperature: 10° – 35° C (50° - 95° F)
Input voltage 100V – 240V Universal Power Supply
Power consumption Standby: 0.1A 110V; 0.08A 230V
External dimensions Width: 43.5 cm (17.1 inches)
50 sheets 75 g/m² (20 lb.) paper
Automatic
feed:
Envelopes: #10, DL, C6, Custom (see
paper-faced labels, high resolution paper,
photo glossy paper, fabric transfer sheets
6 ft. or less
Humidity: 20% – 80% relative humidity
Operating: 0.5A 110V; 0.3A 230V
Letter, Legal, A4, A5, B5,
8 x 10, Executive
Printer Driver Online Help)
Depth: 23.7 cm (9.3 inches)
Height: 17.5 cm (6.9 inches)
Weight: 4 kg (8.8 lb.)
15
System Requirements
Operating System Windows 95/98
Random Access Memory Minimum 8 MB
16 MB Recommended
Hard Disk Space 20 MB available
Minimum CPU 486-DX66 MHz
Note: The use of devices that share the parallel port (for
example, a zip drive or a scanner) is not recommended.
Use a direct connection to the parallel port of the
computer.
16
Printable area / Margins
Recommended Possible
A
B
C
D
5.0 mm (0.21”) 5.0 mm (0.21”)
5.0 mm (0.21”) 5.0 mm (0.21”)
5.0 mm (0.21”) 5.0 mm (0.21”)
18.0 mm (0.71”) 12.7mm (0.5”)
A
C
D
B
17
18
Chapter 3
Using the DocuPrint C6 printer driver software, you can
select from a variety of settings when printing documents.
This chapter describes the printer settings you can select
and how to check the status of the documents sent to the
printer.
This section covers features for Windows 95/98, the
operating environment for the DocuPrint C6 printer.
Using the Printer
Accessing printer settings
You can access the printer settings from a Windows
software application or from the Printers folder.
From a Windows software application:
Settings
Print
Click
click
From the Printers folder for Windows 95/98:
In Windows 95/98, click the <Start> button on the Task
Bar, point to
DocuPrint C6 icon with the right mouse button, and then
click
The property page settings for Windows 95/98 are
described in the following pages of this chapter.
Note: Some software applications may override any of the
settings you select on the printer property pages.
from the File menu. In the
Properties
Properties
(or
Settings
.
Setup
, and click
).
Printers
Print
dialog box,
. Click the
19
The Paper/Output Property Page
Paper/Output
The
settings:
property page provides the following
20
Copies
Orientation
Specifies the number of copies to
print. The valid range is 1 to 99.
These radio buttons allow the user
to select the paper orientation:
Portrait
Landscape
The icon to the left of the buttons
changes to match the selection.
(vertical orientation) or
(horizontal orientation).
Collate
Arranges, in sequential order,
multiple copies of the same
document.
Reverse print
order
Print document
as
Paper size
Paper type
Prints the document from the last
page to the first page.
• Intelligent color
text): This option is used for
color printing.
•
Greyscale: this option is used
for black and white printing.
Specifies the paper size to be used
for the current print job. The Paper
size pull-down menu lists sizes of
paper on which to print. All choices
are always available. The page icon
to the left of the menu changes to
match the selection. Refer to the
Printer Driver Online Help for a
complete listing of choices.
•
Plain paper
•
Ink jet coated paper
•
Photo quality paper
•
Ink jet transparency
•
Iron-on transfer
(graphics and
21
Print quality
Selects print quality for current
print job.
Draft:
For fastest printing.
Resolution is 300 x 300 dpi. Speed
is up to four page s per minute
(plain paper only.)
Saved settings
Save As
Normal:
quality speed. Resolution is 600 x
300 dpi.
High quality:
600 dpi but takes more time than
normal print mode.
Specifies the printer settings file to
use for the print job. Three files are
provided or you can create your
own file.
Refer to the Printer Driver Online
Help for a complete listing of
settings within these four preset
choices:
• Draft memo
• Presentation transparency
• Printer defaults
Allows the user to create a new
saved setting file, saving all
property sheet settings.
For fast printing at letter
Resolution is 600 x
22
To use the <Save As> button:
1. Select the settings you want on
Paper/Output, Page
the
Layout
property pages.
Image Quality
, and
2. On the
3. Type a name in the
4. Click <Save> in the dialog
Delete
Status
Default All
Device mimic (printer illustration in lower left corner)
Deletes the currently selected
Saved setting file.
Displays the Status window. If the
Status window is already running, it
will be brought to the foreground.
Sets all controls on all property
pages to their factory defaults. This
function is the same as:
defaults
control. (See
above).
This is a bitmap image of the
printer. This image will change
when certain settings are changed
(for example, paper size).
Paper/Output
page, click the <Save As>
button.
dialog box.
box.
from the
Saved settings
Saved settings
property
Save As
Printer
,
23
The Page Layout Property Page
Page Layout
The
image on multiple pages. It also allows several pages to be
printed on a single sheet. The graphic to the left of the
control is updated to reflect your specific layout selection.
There are three layout options:
property page enables you to print one
24
• Poster:
• Multiple-up:
• None:
The poster feature takes each original image
and magnifies it to print on the chosen number of
pages.
Prints the selected number of images on
one page/sheet.
Prints the images as they come from the
application.
Poster
Defaults
Number of sheets
This determines how many pages each original
image is expanded to. The list contains 4, 9, and
16.
Print crop marks
When checked, a black border will be printed at
the edge of the printable area of each expanded
page.
Print sheets
The box displays the page numbers that will be
printed from the total job. The default is that
sheets will be printed. The user can select any
combination of sheets using the <Select> button.
<Select> button
This feature enables you to select any
combination of sheets that were originally
identified in
Number of Sheets
.
all
This will return controls on the
property page to their factory defaults.
Page Layout
25
Select Sheets
26
Use this dialog to select expanded
Poster
sheets to print.
The features in
Clear>Deselects all the sheets. The dialog box
<
Select Sheets
remains open.
are:
All
<
<OK>
Cancel>Exits without saving your selections.
<
Help>Displays help for this dialog box.
<
Note: This setting will remain in effect until it is changed.
Therefore, once you print the desired sheet(s) return to the
dialog box, click <All>, and then click <OK>.
Selects all the sheets. The dialog box remains
>
open.
Saves the current selections and exits the
dialog box.
27
Multiple-up option
Multiple-up
The
images on
Page Layout
feature enables placement of multiple
page/sheet. If you select
one
property page, the following controls appear:
Multiple-up
on the
28
Images per sheet
Print borders
This selection determines how
many images are condensed and
printed on one page. The available
choices are 2, 3, 4, and 8.
Click on the check box to print a
black border around each
condensed image. The icon will
reflect the border choice.
Defaults> This button will return controls on
<
Page Layout
the
their factory defaults.
Mirror Image
property page to
Mirror Image
None
under
or
Page Layout
Paper/Output
Layout options
Multiple-Up
property page, is an icon
. The printed image is
Paper type: Iron-
property page. The
, rather than
, the pages are printed
In the center of the
and check box for
flipped horizontally (left to right). This setting is
automatically selected when you choose
on transfer
icon to the left of the check box is updated based on your
selection.
None
If you select
selecting
exactly as they come in from the application.
from the
Poster
29
The Image Quality Property Page
Image Quality
The
that estimates how
of
.)
Saturation
(However, the graphic does not change when you select
ImageFix
property page provides a large graphic
Lighten/Darken, Contrast
Red, Green
, and
Blue
,
and
affect the document.
30
These are the
Image Quality
property page features:
Halftone type
Lighten/Darken
Contrast
This field is informational only. The
user cannot directly select the type of
halftone to use. The software selects the
halftone based on the quality mode and
print mode selected on the
Paper/Output
to the left of the field is updated to
reflect the type of halftone in use.
Refer to the Printer Driver Online Help
for definitions of these halftone types:
• Fine dither
• Quality airbrush
• Sharp airbrush
Increasing the value of
creates a lighter print; decreasing the
value creates a darker print. The large
bitmap to the left reflects these changes.
Increasing the value increases the
amount of contrast between the light
and dark colors in your print.
Decreasing the value decreases the
amount of contrast. The large bitmap to
the left reflects these changes.
property page. The icon
Lighten/Darken
Saturation
Increasing the value makes all the colors
richer. Decreasing the value makes the
colors weaker. The large bitmap to the
left reflects these changes. This control
is disabled when
Greyscale
set to
Print document as
.
is
31
Red
Move the
right to decrease or increase the amount
of red in your print. The large bitmap to
the left reflects these changes. This
control is disabled when
document as
scrollbar to the left or
Red
Print
is set to
Greyscale
.
Green
Blue
Defaults
Move the
right to decrease or increase the amount
of green in your print. The large bitmap
to the left reflects these changes. This
control is disabled when
document as
Move the
right to decrease or increase the amount
of blue in your print. The large bitmap
to the left reflects these changes. This
control is disabled when
document as
Sets the controls on the
property page to their factory defaults.
scrollbar to the left or
Green
Print
is set to
Blue
is set to
Greyscale
scrollbar to the left or
Print
Greyscale
Image Quality
.
.
32
The About Property Page
This tab gives important information concerning the
version of the software and copyright dates.
If you need assistance, please have your software version
number available for the Xerox Customer Support Center
when you call or e-mail.
33
The Status Property Page
34
Status
The
information, including the level of ink in the print
cartridge(s). The
progress of the current print job. By default, the
property page opens automatically while printing a
document.
property page provides you with printer status
Status
property page also shows the
Status
If the printer is idle, you can check its status by clicking
the <Start> button, pointing to
Printers
mouse button. With the left mouse button, click
Status window
. Click the DocuPrint C6 icon with the right
(Windows 95/98 only).
Settings
, and clicking
Show
These are the
Information area
Cartridge Mimic
Now printing
Status
property page features and settings:
This area is at the top of the screen and
consists of a printer icon and a message
area. The message area is used to report
device warnings and errors. The text in
the message area reports low ink, out of
ink, out of paper, wrong print head, etc.,
as well as information to remedy the
problem.
This image shows the currently installed
print cartridge and the levels of ink in
the cartridges. The color/photo print
cartridge is the only option available. If
one of the individual ink cartridges is
low, a warning symbol appears on the
mimic (a mini yellow triangle with an
exclamation point).
If an ink cartridge is empty, missing, or
installed incorrectly, an error symbol
appears (a mini red circle with a
white X).
Indicates the name of the job being
printed. The actual text is supplied by
the application that requested the print
job.
35
Page
Indicates which page is currently being
printed and the total number of pages
submitted for printing.
Copy
Percent complete
<Cancel> Cancels the job currently sent to the
<Restart> This feature is useful after a jam or after
Indicates which copy is being printed
and the total number of copies
requested.
A progress bar that indicates the
percentage of the total job that has been
sent to the printer.
printer.
an ink cartridge or print head has been
cleaned or changed due to a print
quality defect. This allows the user to
restart the job currently being sent to the
printer. You can restart at the page
currently being sent, the beginning of
the document, or place the job back in
the print queue for printing later.
36
The Maintenance Property Page
Maintenance
The
maintenance capabilities. If the printer is idle, you can open
Maintenance
the
pointing to
C6 icon with the right mouse button. With the left mouse
button, click
(Windows 95/98 only).
property page provides you with printer
property page by clicking the <Start> button,
Settings
, and clicking
Show Status window
Printers
. Click the
. Click the DocuPrint
Maintenance
tab
37
All the buttons on the
if a job is being printed.
Maintenance
property page are disabled
The following are the
settings:
Information area
Cartridge Mimic
Change
Maintenance
This area is at the top of the screen and
consists of an icon and a message area.
The message area is used to report
device warnings and errors. The text in
the message area reports low ink, out of
ink, out of paper, wrong print head, etc.,
as well as information about the
problem.
This image shows the currently installed
print cartridge and the levels of ink in
the cartridges.
If an ink cartridge is empty, missing, or
installed incorrectly, an error symbol
appears (a mini red circle with a white
X).
Moves the print cartridge to the center
position so you can remove it. A dialog
box gives additional instructions for
removing the cartridge. If the print
cartridge is not in the center of the
carriage, click the <Cancel>button and
invoke this dialog box again.
property page features and
38
Select what you are installing from the
displayed options.
There are three choices for installing another
print/ink cartridge:
• Previously used print cartridge
Select this option if you are installing a
print cartridge you have used before.
• Color ink cartridge
Select this option if you are replacing
one or more of the individual ink
cartridges on the Color/Photo print
cartridge.
• New print cartridge
Select this option if you are installing a
print cartridge that has never been used
before, for example, one you have just
purchased and are installing for the first
time.
Once you have made the appropriate
choice, click <OK>. The
Complete
After the installation is complete, click
<OK>. The print head will move back
to the left (its home position). The
cartridge will be prepared for printing.
dialog box will then appear.
Installation
39
Clean
Cleans the currently installed print
cartridge. Before clicking the <Clean>
button,
make sure the printer is idle
.
Align
Prints a test pattern that you can use to
verify the optimum bi-directional
alignment of the print head in the
printer.
To align the cartridge, wait for the
printer to completely print the alignment
test page. Look over the nine individual
vertical alignment patterns. Determine
which pattern has the straightest lines.
If pattern zero (“0”) has the straightest
lines, then there is no need to adjust the
alignment. Click <Done> to exit the
dialog.
If a pattern other than zero has the
straightest lines, then select that pattern
on the dialog box. Select
Alignment Test Pattern
verify the adjustment, then click
<Align>. If you are not verifying the
adjustment, click <Done>.
Print the
if you want to
40
If none of the patterns has straight lines,
then select the pattern that is the closest
(this should be -4 or +4). Make sure
Print the Alignment Test Pattern
selected and then click <Align>. Wait
for the alignment test page to print and
look for the straightest lines again.
Print the Alignment Test Pattern
When selected, the alignment test page
will be printed after <Align> is clicked.
It is recommended that you do this in
order to verify the adjustment. For best
printing you want pattern zero to have
the straightest lines.
<Test> Prints a diagnostic sample page
(resident in the printer memory) that
you can use to determine printer
problems.
is
41
Checking the documents in the print queue
The DocuPrint C6 print queue shows the documents
currently being printed or waiting to be printed.
1. To view the print queue, do
•
Click the Windows <Start> button, point to
Settings
DocuPrint C6 icon.
•
Click the DocuPrint C6 icon on the taskbar.
The DocuPrint C6 window lists the print jobs pending
on the printer and the status of each job.
2. To pause a document that is currently being printed,
do the following:
a. Click the document name.
b. From the Document menu, click
3. To cancel the document that is currently being printed
or any document in the print queue, do the following:
a. Click on the document name.
b. From the Document menu, click
, and click
Printers
of the following:
one
. Double-click the
Pause Printing
Cancel Printing
.
.
42
Chapter 4
Troubleshooting the
printer
This chapter describes common printer problems that may
occur and provides the recommended solutions. Follow
the suggested solutions to correct the problem. If the
problem continues, contact Xerox Customer Support.
Call from a telephone near your PC and the printer. Make
sure that both your PC and your printer are turned on.
43
The printed document does not match the
selected printer settings
Cause Suggested Solution
Some software applications
override the settings selected on
the DocuPrint C6 property
pages.
Previously selected printer
settings are used to print the
document.
Choose the printer settings from
the application.
Check the selected settings on
the DocuPrint C6 property
pages.
44
The printed document is blank
Cause Suggested Solution
There may be a problem with the
print head, printer cable, or your
PC.
Print a Test print by unplugging
the power cord from the rear of
the unit; then, while pressing the
Printer Control button, reinsert
the power cord into the back of
the unit and continue to hold the
Printer Control button until the
print head starts to move.
If the Test print is good, check
the printer cable or your PC.
If the Test print is blank, do one
or more of the following:
•
Remove, then reinstall the
print head.
•
Click the Cartridge <Clean>
button from the
property page to clean and
restore the print head. Repeat
the process two times.
•
Remove print head, wipe print
head with a damp paper towel,
and then reinstall the print
head.
Maintenance
45
Cause Suggested Solution
•
Remove print head and then
remove ink cartridges. Check
to see if they are empty.
Check the ink output and pin
hole vents on the individual
cartridges. Reinsert cartridges,
making sure you hear a click,
then reinstall print head.
•
If necessary, contact the
Xerox Customer Support
Center.
46
The document prints slowly
Cause Suggested Solution
The
Print quality
quality
.
is set to
High
On the
page, set the
Draft
Paper/Output
Print quality
Normal
or
property
to
.
The Temp (Temporary) Folder
on your hard drive may contain
too many files.
Delete *.tmp and *.prn files from
the Temp Folder. Windows
95/98 stores temporary files in
C:\Windows\Temp
.
47
The document sent to the printer does not
print
Cause Suggested Solution
The printer cable is not
connected properly.
The printer is not mapped to the
local port.
The printer cable is incorrect. Use an IEEE 1284 compliant
The printer cable is damaged. Check the printer cable and
The type of interface is incorrect. Verify that the computer is using
The front panel LED is blinking
intermittently.
Unplug the power source. Make
sure the printer cable is securely
connected to the printer and your
PC. Reconnect the power source.
Map the printer to LPT1. Use the
Windows
to map the LPT printer port.
Click the <Start> button, point to
Settings
Click the Xerox DocuPrint C6
icon with the right mouse button,
then click
Details
to the following port
printer port is usually LPT1.
parallel printer cable.
replace if damaged.
the parallel interface. Check your
Windows software manual to
ensure that your operating
system software communicates
to the interface port that your
printer is connected to.
Press and release the Printer
Control (green) button to
continue printing.
Details
property page
, and click
Properties
tab, and check the
Printers
. Click the
. The
Print
.
48
The Front Panel LED is on continuously
Cause Suggested Solution
The printer is out of paper. Add paper to the paper tray.
Then, press and release the
Printer Control (green) button.
The print head is not installed
correctly.
A carriage position error
occurred.
A paper feed error occurred. Clear the paper jam. Refer to the
An internal printer error
occurred.
Press and release the Printer
Control (green) button to center
the print carriage. Remove, then
reinstall the print head. Press and
release the Printer Control button
to return to the home position.
Open the printer cover and clear
any obstructions in the print head
path, such as packaging material.
Press and release the Printer
Control (green) button to clear
the error and eject the paper.
Printer Driver Online Help or to
the Quick Reference Guide for
more information.
Press and hold the Printer
Control (green) button for at
least two seconds. If the problem
persists, unplug the power cord
from the printer, wait at least ten
seconds, and then reconnect it.
If the problem continues, contact
the Xerox Customer Support
Center.
49
An ink cartridge is empty, or the
wrong brand of ink cartridge is
installed.
Click the <Change> button on
Maintenance
the
and then follow the instructions
to replace the ink cartridge.
property page,
An ink cartridge is not installed
correctly.
The print head is not installed. Install the print head (see the
Press and release the Printer
Control (green) button to center
the print carriage. Open the
printer cover and snap each ink
cartridge into position by
pressing the cartridge down and
into the print head. If this
problem persists:
Remove the print head from the
printer. Remove and reinstall
each cartridge. Be sure to press
each cartridge down and into the
print head.
Quick Reference Guide).
50
The Front Panel LED is blinking slowl y
Cause Suggested Solution
There is a low ink condition. Install a new color / photo print
head with new ink cartridges (see
the Quick Start Guide).
The Front Panel LED is blinking intermittently
Cause Suggested Solution
There is data in the buffer. Press and release the Printer
Control (green) button to release
the data in the buffer and begin
printing.
51
The print is blurry or jagged vertical lines
appear
Cause Suggested Solution
The paper used is not
recommended for the printer.
The color print head needs to be
cleaned.
There is a bi-directional error. Align the print cartridge. Click
Certain papers (recycled paper)
may cause poor quality output.
Best results will be achieved by
using paper developed for ink jet
printers.
Click the Cartridge <Clean>
button in the
property page.
After cleaning the ink cartridge,
run a test print. If the print is still
blurry, repeat the above process
five more times. If the problem
continues, replace the ink
cartridge. Click the <Change>
button in the
property page, and then follow
the instructions.
the <Align> button in the
Maintenance
then follow the instructions
displayed on the screen.
Maintenance
Maintenance
property page, and
52
The printed image is clipped or off the edge
of the media
Cause Suggested Solution
The document margins may
exceed the printer margins.
The media type and size may not
be correct.
Change the document margins in
the application that you are using
to be within the recommended
printable area. Make sure the
margins are equal to or wider
than these margins:
Top, left, right margins: 5 mm
Bottom margin: 18 mm
Make sure you selected the
correct
Paper/Output
Paper size
on the
property page.
53
Extra characters, dashes, or lines appear on
the printed pages
Cause Suggested Solution
The printer cable is too long. Use a printer cable that is less
than six feet long.
Port Monitoring software is
active from a device previously
connected to the printer
(parallel) port.
Printer buffer contains data from
previous print job.
Printer cable is not IEEE 1284. Replace printer cable with IEEE
Printer is connected to the PC
through a pass-through device
(for example, a switch box or a
scanner).
Remove all previously installed
printer drivers or devices from
your PC.
Unplug printer power cord to
purge printer buffer. Restart PC.
Reconnect printer power cord.
Print document again.
1284 compliant cable.
Connect printer directly to the
PC.
54
White horizontal lines and streaks of the
wrong color appear on the printed pages
Cause Suggested Solution
An ink cartridge is empty.
An ink cartridge is clogge d or
defective, or the print head needs
to be cleaned.
The printer is connected to a
power strip.
The printer is overheated. Open the printer cover. Wait one
The print cartridge remains in
the storage box for long periods
between use.
Replace the ink cartridge. Click
the <Change> button on
Maintenance
then follow the instructions on
the Quick Start Guide for
replacing the ink cartridge.
Click the Cartridge <Clean>
button in the
property page.
After cleaning the ink cartridge,
run a test print by clicking the
<Test> button in the
Maintenance
lines and streaks still appear,
repeat the above process five
more times. If the problem
continues, contact the Xerox
Customer Support Center.
The printer requires a small
amount of power to maintain the
print head. Either keep the
power strip turned on at all times
or connect the printer to a wall
outlet.
hour for the printer to cool.
To properly maintain the stored
cartridge, remove it from the
storage box monthly, and use the
cartridge to print a few pages
before returning it to the box.
property page, and
Maintenance
property page. If
55
The print is faint or missing
Cause Suggested Solution
The paper used is not
recommended for the printer.
An ink cartridge is empty. Replace the ink cartridge. Click
An ink cartridge is clogge d, or
the print head needs to be
cleaned.
Certain papers (recycled paper)
may cause poor quality output.
Best results will be achieved by
using paper developed for ink jet
printers.
the <Change> button on the
Printer property page, and then
follow the instructions on the
Quick Start Guide for replacing
the ink cartridge.
Click the Cartridge <Clean>
button on the
property page.
After cleaning the ink cartridge,
run a test print by clicking the
<Test> button on the
Maintenance
the print is still faint, repeat this
process five more times. If the
problem continues, replace the
ink cartridge according to
directions on the Quick Start
Guide.
Maintenance
property page. If
56
The
Print quality
Draft
to
option is set
.
Select a different
option.
Print quality
Ink is smeared on the printed pages
Cause Suggested Solution
The printer is printing outside
the printable area.
The printer cover is open while
printing.
Paper is not completely exiting
the printer because the star wheel
assembly bar is disengaged.
Multiple transparencies are
stacked in the paper output shelf.
Type of media in use Refer to Chapter 5: “Selecting
Change the document margins in
the application that you are using
to be within the recommended
printable area. Make sure the
margins are equal to or wider
than these margins:
Top, left, right margins: 5 mm
Bottom margin: 18 mm
Close the printer cover.
Open the printer cover. Reinstall
the star wheel bar by pushing
down on each end of the bar
until it snaps into position.
Remove each transparency from
the paper output shelf after it is
printed.
and Ordering Supplies” to ensure
that the correct media is being
used.
57
The print quality of transparencies is poor
Cause Suggested Solution
The wrong type of transparencies
was used.
Transparency
Paper type
the
Paper/Output
The document was printed on the
wrong side of the transparency
film.
Multiple transparencies are
stacked in the paper output shelf.
is not selected for
option on the
property page.
Use transparencies made for ink
jet printers only.
Make sure
selected
the
If the problem continues, select
the
the application that you are using
to open the
property page, and select the
Transparency
Paper type
Remove the transparencies from
the paper tray, turn the sheets
over, and reinstall the sheets in
the tray. Refer to the instructions
for the transparency to see which
side is the printable side.
When printing multiple
transparencies, remove each
transparency from the paper
output shelf after it has been
printed.
Transparency
Paper type
Paper/Output
Page Setup
comma nd from
Paper/Output
option located in
.
is the
option on
property page.
58
Color variations appear in large areas of
color
Cause Suggested Solution
The print cartridge needs
aligning.
The
Print quality
Draft
to
Printer cable is not IEEE 1284
compliant.
.
option is set
Align the print cartridge. Click
the <Align> button on the
Maintenance
then follow the instructions
displayed on the screen.
Change the
Normal
to
Paper/Output
Replace printer cable with IEEE
1284 compliant cable.
property page, and
Print quality
High quality
or
property page.
option
on the
59
The paper is not feeding properly
Cause Suggested Solution
The paper is not correctly
positioned between the paper
guides.
The paper is not loaded properly. Remove the paper from the
More than one type of media is
loaded in the paper tray.
Media in use is out of
recommended weight range.
Align the left edge of the paper
with the left paper guide. Slide
the right paper guid e lever until
it rests lightly against the right
edge of the paper.
paper tray, fan the sheets, and
then reload the paper stack. Do
not load more than 100 sheets in
the paper tray.
If misfeeds continue, load new
paper.
Load only one type of media in
the paper tray.
Refer to Chapter 5: “Selecting
and Ordering Supplies” to ensure
that the correct media is being
used.
60
The paper does not stack neatly in the paper
output shelf
Cause Suggested Solution
There is not enough c l earance
above the paper output shelf.
The star wheel assembly bar is
disengaged.
The star wheels are out of
position in the star wheel
assembly.
Place a sheet of paper in the
paper output shelf. Check the
clearance above the top of the
sheet; there should be two inches
of clearance.
Open the printer cover. Reinstall
the star wheel bar by pushing
down on each end of the bar
until it snaps into position.
Open the printer cover. Lift the
star wheel bar by grasping each
end of the bar and rotating it
toward the back of the printer.
Make sure the small wheels in
the star wheel assembly are not
pushed all the way inside the
rectangular slots and are able to
rotate freely. Then reinstall the
star wheel bar and close the
printer cover.
61
Packing the printer for return to a Service
Center
Should you need to return the printer for servicing, follow
the packing instructions in this section or follow the
process as instructed by the Xerox Customer Support
Center.
Note: Do not ship the power cord, printer cable, printer
driver disks, user guide, or print head and ink cartridges
unless instructed to do so.
1. Remove the print cartridge.
2. Close the printer cover and remove the paper output
shelf and the paper input shelf.
3. Disconnect the power cord and the printer cable.
4. If you have the original box, use the original packing
material and go to step 10. If you do not have the
original box, continue with step 5.
5. Completely wrap the printer in two layers of bubble
wrap (minimum thickness of 12.3 mm or 5”) and tape
the bubble wrap to keep it in place.
6. Select a corrugated box large enough to allo w at least
50.8 mm (2”) between the bubble-wrapped printer
and the walls of the box. Make sure the strength of
the box is at least 275-lb. test.
62
7. Fill the bottom of the box with 75 to 100 mm (2” to
3”) of loose fill.
8. Place the bubble-wrapped printer in the center of the
box.
9. Add enough loose fill to completely surround and
p
cover the printer. Compress the fill to ensure minimal
movement.
10. Securely tape and seal the box.
11. Ship the printer to the add r ess as instructed by the
Xerox Customer Support representative.
The illustration below shows an example of how to pack
the printer:
Outside box
275 lb.
(burst
strength)
Printer
Two layers
12.3 mm
(0.5” ) bubble
wra
Minimum
50.8 mm
(2” ) loose
fill
63
64
Chapter 5
Selecting and Ordering
Supplies
To order supplies for your DocuPrint C6, contact your
local retailer. If your retailer is out of stock, you can order
supplies through the Xer ox SupplyNet:
In the United States
In Canada
1-800-668-0133 (French-speaking).
, call 1-800-668-0199 (English-speaking) or
, call 1-800-822-2200.
65
Cartridges and print heads
The following supplies are available for your printer:
Item Description Reorder
Color ink
cartridges
Black Black ink cartridge 8R7994
Cyan Cyan ink cartridge 8R7661
Magenta Magenta ink cartridge 8R7662
Yellow Yellow ink cartridge 8R7663
Color / Photo
print head
Note: Black ink cartridge 8R7660 is not compatible with
your Xerox DocuPrint C6 printer.
Black housing that holds the
color ink cartridges (Note:
The Color / Photo print head
is available only through the
Xerox SupplyNet—see the
previous page.)
number
8R7999
Selecting plain paper
Most plain paper will work well in your Xerox printer,
although variation in paper composition will affect print
quality. For best results, always use the highest grade
photocopying paper available or paper specifically
designed for ink jet printers.
66
Fully test a paper in your printer before purchasing large
quantities.
Paper size
100 – 228 mm (3.9 – 9 in.) width
127 – 355 mm (5 – 14 in.) length
Paper weights
60 – 160 g/m² (16 – 43 lb.)
Selecting specialty print media
Your Xerox printer will accept a wide range of specialty
print media to satisfy all your printing needs. These
include:
•
ink jet transparencies
•
high-quality matte paper, glossy paper
•
greeting cards
•
fabric transfer sheets
For best results, use specialty media designed for Xerox
ink jet printers. Avoid extremely thin or thick paper, or
chemically processed paper such as thermal fax paper, as
frequent paper misfeeds may occur.
With all specialty media, read and follow the instructions
for proper loading into the paper tray.
It is important to select the appropriate media on the
Paper/Output
This will ensure the best print quality for your documents
property page in the DocuPrint C6 window.
67
Selecting labels
Use only paper face label stock. Ink will not dry on vinyl,
plastic, or clear label stock. Individual labels will not feed
properly. Letter or A4 sheet size for the labels is required
at a minimum. For best results, use labels designed for an
ink jet printer. The maximum quantity the tray can
accommodate is 50 sheets.
Do not use any label material that is partially used, folded,
curled, or wrinkled.
Selecting transparencies
Use transparencies designed for ink jet printers only. Do
not use paper-backed transparencies. Refer to the
instructions for the transparency to see which side is the
printable side.
Selecting banner paper
Use any banner paper designed for ink jet printers. Do not
use track-fed paper or paper in rolls. The C6 printer can
accommodate single 8.5 x 55 in. or 210 mm. x 1485 mm.
sheets.
Selecting envelopes
Most short flap envelopes work well in the printer,
although some variables in paper composition may affect
print quality. Fully test an envelope before purchasing
large quantities.
68
Index
A
About Property Page, 33
access the printer settings, 19
Align, 40, 52
B
banner paper, 68
borders, 28
C
Cartridge Clean, 52
Change Cartridge, 38
Collate, 21
Contrast, 31
control panel, 11
CPU, 16
D
Default, 23
E
envelopes, 68
I
Image Quality, 30
ImageFix, 30, 31
Images per sheet, 28
Interface, 15
L
labels, 68
LED light, 11
Lighten/Darken, 31
M
Maintenance, 37, 45, 50, 52, 55, 56,
59
Margins, 17
Mirror Image, 29
Multiple-up, 24, 28
O
On-Line Registration, 6
Orientation, 20
P
H
Hard Disk Space, 16
Hardware features, 8
Page Layout, 24
Paper size, 67
Paper tray capacity, 15
Paper weight, 15, 67
Paper/Output, 20
69
plain paper, 1, 15, 66
Poster, 24, 25
Power consumption, 15
power strip, 55
print head, 49
Print media, 15
print queue, 42
Print resolution, 14
Printable area, 17
Printer cable, 54
Printer Control (green) button , 11
printer problems, 43
Printer Registration, 6
Printer specifications, 14
purge printer buffer, 54
Reverse print order, 21
S
Safety, 2
Saturation, 31
scanner, 54
Select Sheets, 27
specialty print media, 67
star wheel, 61
Status, 34
supplies, 65, 66
switch box, 54
T
R
Random Access Memory, 16
recycled paper, 52
Restart, 36
Test print, 45
transparency, 57, 58
Troubleshooting, 43
70
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