Xerox C500V_DN User Manual
Version 1.0
April 2017
702P04961
®
Xerox
VersaLink
User Guide
®
C500 Color Printer
©2017 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, Phaser®,
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Photoshop®, and PostScript®are trademarks or registeredtrademarksof Adobe Systems,
Inc.
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the AirPrint®, Mac®, and Mac OS®are trademarks or registered trademarks of Apple Inc.
in the U.S. and other countries.
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the United States and/or other countries.
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in the United States and/or other countries.
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of Microsoft Corporation in the United States and other countries.
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trademarks or registered trademarks of Novell, Inc. in the United States and other
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MOPRIA™is a trademark of the MOPRIA Alliance Inc.
April 2017
Table of Contents
1 Safety....................................................................................................1-1
Notices and Safety..............................................................................................................1-1
Electrical Safety....................................................................................................................1-2
General Guidelines.................................................................................................1-2
Power Cord................................................................................................................1-2
Emergency Turn Off...............................................................................................1-3
Operational Safety..............................................................................................................1-3
Operational Guidelines.........................................................................................1-3
Ozone Release..........................................................................................................1-4
Printer Location.......................................................................................................1-4
Printer Supplies........................................................................................................1-4
Maintenance Safety...........................................................................................................1-5
Printer Symbols.....................................................................................................................1-5
Environmental, Health, and Safety Contact Information...................................1-7
2 Getting Started..................................................................................2-1
Parts of the Printer...............................................................................................................2-1
Front View.................................................................................................................2-1
Internal Parts............................................................................................................2-2
Rear View...................................................................................................................2-2
Options.......................................................................................................................2-3
Control Panel............................................................................................................2-3
Power Options.......................................................................................................................2-5
Powering On the Printer or Exiting Low-Power or Sleep Mode.............2-5
Restarting, Placing in Sleep Mode, or Powering Off the
Printer................................................................................................................2-6
Accessing the Printer..........................................................................................................2-6
Information Pages.................................................................................................2-6
Printing Information Pages...................................................................2-7
Configuration Report...............................................................................2-7
Logging In.................................................................................................................2-8
Logging In at the Control Panel..........................................................2-8
Introduction to Apps..........................................................................................................2-8
The Embedded Web Server..............................................................................................2-8
Accessing the Embedded Web Server............................................................2-9
Finding the IP Address of Your Printer...........................................................2-9
User Guide
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Table of Contents
Installation and Setup.......................................................................................................2-9
More Information.............................................................................................................2-26
Viewing the IP Printer Address on the Control Panel..................2-9
Obtaining the Printer IP Address from the Configuration
Report..................................................................................................2-9
Installation and Setup Overview......................................................................2-9
Selecting a Location for the Printer..............................................................2-10
Opening the Output Tray Extension...............................................2-10
Connecting the Printer.......................................................................................2-11
Selecting a Connection Method.......................................................2-11
Connecting to a Computer Using USB..........................................2-11
Connecting to a Wired Network.......................................................2-12
Connecting to a Wireless Network..................................................2-12
Initial Printer Setup................................................................................2-21
Configuring AirPrint...............................................................................2-21
Configuring Google Cloud Print........................................................2-22
Installing the Software......................................................................................2-23
Operating System Requirements.....................................................2-23
Installing the Print Drivers for a Windows Network
Printer................................................................................................2-23
Installing the Print Drivers for a Windows USB Printer............2-24
Installing the Drivers and Utilities for Macintosh OS X...........2-24
Installing Drivers and Utilities for UNIX and Linux..................2-25
Installing the Printer as a Web Service on Devices...................2-25
3 Customize and Personalize............................................................3-1
Customize and Personalize Overview...........................................................................3-1
Customizing or Personalizing the Home Screen......................................................3-1
Hiding or Showing an App on the Home Screen.......................................3-1
Rearranging Apps on the Home screen.........................................................3-2
Customizing or Personalizing the Apps.......................................................................3-2
Customizing or Personalizing the Feature List............................................3-2
Saving Presets..........................................................................................................3-2
Deleting a Saved Preset..........................................................................3-3
Removing App Customization...........................................................................3-3
4 Xerox Apps...........................................................................................4-1
Xerox App Gallery................................................................................................................4-1
Xerox App Gallery Overview...............................................................................4-1
Creating a Xerox App Gallery Account...........................................................4-1
Logging into your Xerox App Gallery Account............................................4-2
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Installing or Updating an App from the Xerox App Gallery..................4-3
Installing an App from the App Gallery...........................................4-3
Updating an App from the App Gallery...........................................4-3
Device.......................................................................................................................................4-3
Device Overview......................................................................................................4-3
Device Options...........................................................................................4-4
About...........................................................................................................................4-5
Information Pages....................................................................................4-5
Supply Status...........................................................................................................4-6
Checking the Supplies Status at the Control Panel.....................4-6
Customizing Supplies Alert Settings..................................................4-6
Setting Up Email Alerts...........................................................................4-6
Billing and Usage Counters................................................................................4-7
Reset to Factory Defaults....................................................................................4-7
Remote Services......................................................................................................4-7
Jobs............................................................................................................................................4-8
Jobs Overview...........................................................................................................4-8
Managing Jobs........................................................................................................4-8
Pausing the Print Job with the Option to Delete It.....................4-8
Viewing, Printing, or Deleting Saved and Secure Jobs...............4-8
Printing a Job Held for Resources.......................................................4-9
Managing Special Job Types.............................................................................4-9
Saved Job.....................................................................................................4-9
Secure Print...............................................................................................4-10
Personal Print...........................................................................................4-11
Sample Set................................................................................................4-12
Managing Jobs Using the Embedded Web Server.................................4-13
Submitting Jobs for Printing Using the Embedded Web
Server................................................................................................4-13
Print from USB....................................................................................................................4-13
Print from USB Overview...................................................................................4-13
Printing from a USB Flash Drive.....................................................................4-13
Printing from a USB Flash Drive.......................................................4-14
Printing from a USB Flash Drive Already Inserted in the
Printer................................................................................................4-14
5 Printing..................................................................................................5-1
Printing Overview.................................................................................................................5-1
Selecting Printing Options................................................................................................5-1
Print Driver Help......................................................................................................5-2
Windows Printing Options..................................................................................5-2
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Table of Contents
Printing from a USB Flash Drive.....................................................................................5-7
Printing Features..................................................................................................................5-8
Selecting Printing Options for an Individual Job for
Windows.............................................................................................5-2
Setting Default Printing Options for Windows..............................5-2
Selecting Printing Defaults in Windows for a Shared Network
Printer..................................................................................................5-3
Saving a Set of Commonly Used Printing Options for
Windows.............................................................................................5-3
Macintosh Printing Options................................................................................5-4
Selecting Printing Options for Macintosh........................................5-4
Saving a Set of Commonly Used Printing Options for
Macintosh..........................................................................................5-4
UNIX and Linux Printing......................................................................................5-4
Xerox Printer Manager............................................................................5-4
Printing with xeroxprint..........................................................................5-6
Printing from a Linux Workstation.....................................................5-6
Mobile Printing Options.......................................................................................5-6
Printing with Wi-Fi Direct.......................................................................5-6
Printing with AirPrint................................................................................5-7
Printing from a MOPRIA-Enabled Mobile Device.........................5-7
Printing from a USB Flash Drive Already Inserted in the
Printer................................................................................................................5-8
Managing Jobs........................................................................................................5-8
Pausing the Print Job with the Option to Delete It.....................5-9
Viewing, Printing, or Deleting Jobs.....................................................5-9
Printing Special Job Types...................................................................................5-9
Saved Job.....................................................................................................5-9
Secure Print...............................................................................................5-10
Personal Print...........................................................................................5-11
Sample Set................................................................................................5-12
Selecting Paper Options for Printing............................................................5-13
Scaling......................................................................................................................5-13
Printing on Both Sides of the Paper.............................................................5-13
Printing a 2-Sided Document............................................................5-13
2-Sided Page Layout Options............................................................5-14
Print Quality...........................................................................................................5-14
Image Options......................................................................................................5-14
Image Shift............................................................................................................5-15
Color Adjustments...............................................................................................5-15
Lightness....................................................................................................5-15
Contrast......................................................................................................5-15
Saturation..................................................................................................5-15
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Color Cast..................................................................................................5-15
Printing Mirror Images......................................................................................5-16
Printing Multiple Pages to a Single Sheet..................................................5-16
Printing Booklets..................................................................................................5-16
Selecting Finisher Options................................................................................5-17
Selecting Mailbox Options...............................................................................5-17
Using Special Pages............................................................................................5-17
Printing Cover Pages..............................................................................5-17
Printing Insert Pages.............................................................................5-18
Printing Exception Pages.....................................................................5-18
Printing Watermarks for Windows................................................................5-19
Orientation.............................................................................................................5-20
Printing Banner Pages........................................................................................5-20
Selecting Job Completion Notification for Windows............................5-21
Using Custom Paper Sizes.............................................................................................5-21
Printing on Custom Paper Sizes......................................................................5-21
Printing on Custom Paper Size from Windows...........................5-21
Printing on Custom Paper Size from Macintosh.........................5-21
Defining Custom Paper Sizes..........................................................................5-22
Creating and Saving Custom Paper Sizes in the Print
Driver.................................................................................................5-22
Defining a Custom Paper Size at the Control Panel.................5-22
6 Paper and Media...............................................................................6-1
Paper and Media Overview..............................................................................................6-1
Supported Paper...................................................................................................................6-1
Recommended Media..........................................................................................6-1
Ordering Paper.........................................................................................................6-2
General Paper Loading Guidelines..................................................................6-2
Paper That Can Damage Your Printer............................................................6-2
Paper Storage Guidelines....................................................................................6-2
Supported Paper Types and Weights..............................................................6-3
Supported Paper Types and Weights for Automatic 2-Sided
Printing.............................................................................................................6-3
Supported Standard Paper Sizes......................................................................6-4
Supported Standard Paper Sizes for Automatic 2-Sided
Printing.............................................................................................................6-4
Supported Custom Paper Sizes.........................................................................6-5
Changing Paper Settings.....................................................................................6-5
Loading Paper.......................................................................................................................6-6
Loading Paper in the Bypass Tray....................................................................6-6
Configuring Tray 1 and Trays 2–5 for the Paper Length.........................6-9
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Loading Paper in Tray 1 and Trays 2–5.......................................................6-10
Loading Paper in the High Capacity Feeder (HCF).................................6-13
Setting the Tray Mode.......................................................................................6-15
Configuring the Tray Mode for Trays 1–5.....................................6-15
Printing on Special Paper...............................................................................................6-16
Envelopes................................................................................................................6-16
Guidelines for Printing Envelopes.....................................................6-16
Loading Envelopes in the Bypass Tray...........................................6-16
Loading Envelopes in Tray 1..............................................................6-20
Labels........................................................................................................................6-21
Guidelines for Printing Labels............................................................6-21
Loading Labels in the Bypass Tray...................................................6-22
Loading Labels in Tray 1......................................................................6-23
Glossy Cardstock..................................................................................................6-24
Guidelines for Printing on Glossy Cardstock................................6-25
7 Maintenance.......................................................................................7-1
General Precautions............................................................................................................7-1
Cleaning the Printer............................................................................................................7-2
Cleaning the Exterior............................................................................................7-2
Cleaning the Interior.............................................................................................7-2
Cleaning the LED Lenses........................................................................7-2
Cleaning the Color-Density Sensors...................................................7-7
Adjustments and Maintenance Procedures..............................................................7-8
Color Registration...................................................................................................7-8
Performing a Color Registration Adjustment.................................7-8
Adjusting Paper Registration.............................................................................7-8
Verifying Paper Registration.................................................................7-8
Performing a Paper Registration Adjustment................................7-9
Transfer Voltage Adjustment..........................................................................7-10
Adjusting the Fuser.............................................................................................7-11
Adjusting the Altitude........................................................................................7-11
Performing a Developer and Transfer Roller Cleaning
Procedure......................................................................................................7-11
Performing a Transfer Belt Cleaning Mode Procedure..........................7-12
Supplies.................................................................................................................................7-12
Consumables.........................................................................................................7-12
Routine Maintenance Items............................................................................7-12
Ordering Supplies.................................................................................................7-13
When to Order Supplies.......................................................................7-13
Supply Status...........................................................................................7-13
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Supplies Usage Report.........................................................................7-14
Toner Cartridges...................................................................................................7-14
General Precautions...............................................................................7-14
Replacing a Toner Cartridge...............................................................7-14
Recycling Supplies...............................................................................................7-15
Managing the Printer......................................................................................................7-15
Viewing the Meter Reading.............................................................................7-15
Printing the Billing Summary Report............................................................7-15
Moving the Printer............................................................................................................7-16
8 Troubleshooting.................................................................................8-1
General Troubleshooting..................................................................................................8-1
Printer Does Not Power On.................................................................................8-1
Printer Resets or Powers Off Frequently........................................................8-2
Printer Does Not Print...........................................................................................8-2
Printing Takes Too Long.......................................................................................8-4
Document Prints From Wrong Tray.................................................................8-4
Automatic 2-Sided Printing Problems............................................................8-5
Printer is Making Unusual Noises.....................................................................8-5
Paper Tray Will Not Close....................................................................................8-5
Condensation has Formed Inside the Printer..............................................8-5
Paper Jams.............................................................................................................................8-6
Locating Paper Jams.............................................................................................8-6
Minimizing Paper Jams........................................................................................8-7
Clearing Paper Jams..............................................................................................8-8
Clearing Paper Jams from the Bypass Tray....................................8-8
Clearing Paper Jams from the Tray 1 Area...................................8-10
Clearing Paper Jams from the Trays 2–5 Areas..........................8-12
Clearing Paper Jams from the Fuser Area....................................8-14
Troubleshooting Paper Jams...........................................................................8-15
Multiple Sheets Pulled Together.......................................................8-15
Paper Misfeeds........................................................................................8-16
Label and Envelope Misfeeds............................................................8-16
Paper Jam Message Stays On...........................................................8-17
Jams During Automatic 2-Sided Printing.....................................8-17
Print-Quality Problems.....................................................................................................8-17
Controlling Print-Quality...................................................................................8-18
Paper and Media..................................................................................................8-18
Solving Print-Quality Problems.......................................................................8-19
Getting Help........................................................................................................................8-24
Viewing Warning Messages on the Control Panel..................................8-24
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Table of Contents
Viewing Current Errors on the Control Panel............................................8-25
Using the Integrated Troubleshooting Tools............................................8-25
Printing Information Pages................................................................8-25
Printing the Error History Report......................................................8-25
Online Support Assistant..................................................................................8-25
More Information................................................................................................8-25
A Specifications.....................................................................................A-1
Printer Configurations and Options.............................................................................A-1
Available Configurations.....................................................................................A-1
Standard Configurations with Models C500N and C500DN
...............................................................................................................A-1
Standard Features..................................................................................................A-1
Options and Upgrades.........................................................................................A-2
Physical Specifications.......................................................................................................A-3
Weights and Dimensions....................................................................................A-3
Standard Configuration.......................................................................................A-3
Optional 550-Sheet Feeder................................................................................A-3
Optional Cabinet with Casters..........................................................................A-4
Optional High-Capacity Feeder with Casters..............................................A-4
Height Measurements for Configurations....................................................A-4
Height Configurations for Optional Feeders..................................A-4
Height Configurations for Optional Feeders with
Casters.................................................................................................A-4
Height Configurations for Optional Feeders with Cabinet
and Casters.......................................................................................A-5
Height Configurations forthe Optional High-Capacity Feeder
(HCF) with Casters..........................................................................A-5
Total Space Requirements without Options................................................A-5
Clearance Requirements......................................................................................A-6
Clearance Requirements for Standard Configuration................A-6
Environmental Specifications.........................................................................................A-6
Temperature.............................................................................................................A-6
Relative Humidity...................................................................................................A-6
Elevation....................................................................................................................A-6
Electrical Specifications....................................................................................................A-6
Power Supply Voltage and Frequency............................................................A-6
Power Consumption..............................................................................................A-7
Recycling Supplies..................................................................................................A-7
Performance Specifications.............................................................................................A-7
Print Speed................................................................................................................A-7
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Table of Contents
B Regulatory Information..................................................................B-1
Basic Regulations.................................................................................................................B-1
United States FCC Regulations.........................................................................B-1
Canada.......................................................................................................................B-2
European Union......................................................................................................B-2
Eurasian Economic Community Certification.............................................B-2
European Union Lot 4 Imaging Equipment Agreement
Environmental Information.....................................................................B-2
Environmental Information Providing Environmental
Solutions and Reducing Cost......................................................B-2
Germany....................................................................................................................B-4
Germany - Blue Angel..............................................................................B-4
Blendschutz.................................................................................................B-4
Lärmemission..............................................................................................B-5
Importeur.....................................................................................................B-5
Turkey RoHS Regulation.......................................................................................B-5
Regulatory Information for 2.4-GHz and 5-GHz Wireless Network
Adapter............................................................................................................B-5
Material Safety Data Sheets...........................................................................................B-5
C Recycling and Disposal....................................................................C-1
All Countries...........................................................................................................................C-1
North America.......................................................................................................................C-1
European Union...................................................................................................................C-1
Domestic/Household Environment.................................................................C-1
Professional/Business Environment................................................................C-2
Collection and Disposal of Equipment and Batteries..............................C-2
Business Users in the European Union.............................................C-2
Disposal Outside of the European Union........................................C-2
Battery Symbol Note............................................................................................C-3
Battery Removal.....................................................................................................C-3
Other Countries....................................................................................................................C-3
User Guide
ixXerox®VersaLink®C500 Color Printer
Table of Contents
Xerox®VersaLink®C500 Color Printerx
User Guide
1
Safety
Your printer and the recommended supplies have been designed and tested to meet
strict safety requirements. Attention to the followinginformationensures the continued
safe operation of your Xerox printer.
Notices and Safety
Read the following instructions carefully before operating your printer. Refer to these
instructions to ensure the continued safe operation of your printer.
Your Xerox®printer and supplies are designed and tested to meet strict safety
requirements.These include safetyagencyevaluation and certification, and compliance
with electromagnetic regulations and established environmental standards.
The safety and environment testing and performanceof this product have been verified
using Xerox®materials only.
Note
Unauthorized alterations, which can include the addition of new functions or connection
of external devices, can affect the product certification. For more information, contact
your Xerox representative.
User Guide
1-1Xerox®VersaLink®C500 Color Printer
Safety
Electrical Safety
General Guidelines
Warning
• Do not push objects into slots or openings on the printer. Touching a voltage point
or shorting out a part could result in fire or electric shock.
• Do not remove the covers or guards that are fastened with screws unless you are
installing optional equipment and are instructed to do so. Power off the printer when
performingthese installations. Disconnect the power cord when removing coversand
guards for installing optional equipment. Except for user-installable options, there
are no parts that you can maintain or service behind these covers.
The following are hazards to your safety:
• The power cord is damaged or frayed.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• The printer emits smoke, or the surface is unusually hot.
• The printer emits unusual noise or odors.
• The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
1. Power off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.
Power Cord
Use the power cord supplied with your printer.
• Plug the power cord directly into a properly grounded electrical outlet. Ensure that
each end of the cord is connected securely. If you do not know if an outlet is grounded,
ask an electrician to check the outlet.
Warning
To avoid risk of fire or electrical shock, do not use extension cords, power strips, or
power plugs for more than 90 days. When a permanent outlet receptacle cannot be
installed, use only one factory-assembled extension cord of the appropriate gauge
foreach printer or multifunction printer. Always adhere to national and local building,
fire, and electrical codes regarding length of cord, conductor size, grounding, and
protection.
• Do not use a ground adapter plug to connect the printer to an electrical outlet that
does not have a ground connection terminal.
Xerox®VersaLink®C500 Color Printer1-2
User Guide
Safety
• Verify that the printer is plugged into an outlet that is providing the correct voltage
and power. Review the electrical specification of the printer with an electrician if
necessary.
• Do not place the printer in an area where people can step on the power cord.
• Do not place objects on the power cord.
• Do not plug or unplug the power cord while the power switch is in the On position.
• If the power cord becomes frayed or worn, replace it.
• To avoid electrical shock and damage to the cord, grasp the plug when unplugging
the power cord.
The power cord is attached to the printer as a plug-in device on the back of the printer.
If it is necessary to disconnect all electrical power from the printer, disconnect the power
cord from the electrical outlet.
Emergency Turn Off
If any of the followingconditions occur, power off the printer immediately and disconnect
the power cord from the electrical outlet. Contact an authorized Xerox service
representative to correct the problem if:
• The equipment emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• Any part of the printer is damaged.
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements.
These include safety agency examination, approval, and compliance with established
environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe
operation of your printer.
Operational Guidelines
• Do not remove any trays when the printer is printing.
• Do not open the doors when the printer is printing.
• Do not move the printer when it is printing.
• Keep hands, hair, neckties, and so on, away from the exit and feed rollers.
• Covers, which require tools for removal, protect the hazard areas within the printer.
Do not remove the protective covers.
• Do not override any electrical or mechanical interlock devices.
• Do not attempt to remove paper that is jammed deeply inside the printer. Switch off
the printer promptly and contact your local Xerox representative.
User Guide
1-3Xerox®VersaLink®C500 Color Printer
Safety
Warning
• The metallic surfaces in the fuser area are hot. Always use caution when removing
paper jams from this area and avoid touching any metallic surfaces.
• To avoid a tip hazard, do not push or move the device with all the paper trays
extended.
Ozone Release
This printer produces ozone during normal operation. The amount of ozone produced
is dependent on copy volume. Ozone is heavier than air and is not produced in amounts
large enough to harm anyone. Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to
www.xerox.com/environment . In other markets, please contact your local Xerox
representative or go to www.xerox.com/environment_europe.
Printer Location
• Place the printer on a level, solid, non-vibrating surface with adequate strength to
hold its weight. To find the weight for your printer configuration, refer to Physical
Specifications.
• Do not block or cover the slots or openings on the printer. These openings are provided
for ventilation and to prevent overheating of the printer.
• Place the printer in an area where there is adequate space for operation and servicing.
• Place the printer in a dust-free area.
• Do not store or operate the printer in an extremely hot, cold, or humid environment.
• Do not place the printer near a heat source.
• Do not place the printer in direct sunlight to avoid exposure to light-sensitive
components.
• Do not place the printer where it is directly exposed to the cold air flow from an air
conditioning system.
• Do not place the printer in locations susceptible to vibrations.
• For optimum performance, use the printer at the elevations specified in Elevation.
Printer Supplies
• Use the supplies designed for your printer. The use of unsuitable materials can cause
poor performance and a possible safety hazard.
• Follow all warnings and instructions marked on, or supplied with, the product, options,
and supplies.
• Store all consumables in accordance with the instructions given on the package or
container.
• Keep all consumables away from the reach of children.
• Neverthrow toner, toner cartridges, drum cartridges, or waste cartridges into an open
flame.
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User Guide
Safety
• When handling cartridges, for example toner and such, avoid skin or eye contact. Eye
contact can cause irritation and inflammation.Do not attempt to disassemble the
cartridge, which can increase the risk of skin or eye contact.
Caution
Use of non-Xerox supplies is not recommended. The Xerox Warranty,ServiceAgreement,
and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation
of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not
specified for this printer. The Total Satisfaction Guarantee is available in the United
States and Canada. Coverage could vary outside these areas. Please contact your Xerox
representative for details.
Maintenance Safety
• Do not attempt any maintenance procedure that is not specifically described in the
documentation supplied with your printer.
• Clean with a dry lint-free cloth only.
• Do not burn any consumables or routine maintenance items. For information on
Xerox®supplies recycling programs, go to www.xerox.com/gwa .
Warning
Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when used
on electromechanical equipment.
Printer Symbols
DescriptionSymbol
Warning:
Indicates a serious hazard that can result in death or serious injury if not
avoided.
Hot Warning:
Hot surface on or in the printer. Use caution to avoid personal injury.
Warning:
Wait for the printer to cool for the specified time before touching the
fuser.
User Guide
Caution:
Indicates a mandatory action to take in order to avoid damage to the
property.
1-5Xerox®VersaLink®C500 Color Printer
Safety
DescriptionSymbol
Caution:
To avoid damage to the property, be careful not to spill toner when
handling the waste cartridge.
Do not touch the part or area of the printer.
Do not touch.
Do not expose the drum cartridges to direct sunlight.
Do not burn the toner cartridges.
Do not burn the waste cartridge.
Do not burn the drum cartridges.
Do not use folded, creased, curled, or wrinkled paper.
Do not use inkjet paper.
Do not use transparencies or overhead projector sheets.
Do not reload paper previously printed on or used.
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For details about all the printer symbols that appear on your printer, refer to the Printer
Symbols guide at www.xerox.com/office/VLC500docs.
Environmental, Health, and Safety Contact Information
For more informationon Environment, Health, and Safetyin relation to this Xerox product
and supplies, contact the following customer help lines:
1-800-ASK-XEROX (1-800-275-9376)United States and Canada:
+44 1707 353 434Europe:
For product safety information in the United States and Canada, go to
www.xerox.com/environment.
For product safety information in Europe, go to www.xerox.com/environment_europe.
User Guide
1-7Xerox®VersaLink®C500 Color Printer
Safety
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User Guide
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Getting Started
Parts of the Printer
Note
For more information on printer options and configurations, see Specifications.
Front View
6.1. Control PanelTray 2, Optional 550-Sheet Feeder
2. 7.Tray 1 Output Tray
8.3. Output Tray ExtensionBypass Tray
4. 9.Front Door Right-Side Door
5. Power/Wake Button
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2-1Xerox®VersaLink®C500 Color Printer
Getting Started
Internal Parts
5.1. Waste CartridgeFront Door
2. 6.Toner Cartridges Cleaning Rod
7.3. Right-Side DoorTransfer Belt
4. Drum Cartridges
Rear View
6.1. USB Port Type ATransfer Roller
2. 7.Fuser USB Port Type A
8.3. Ethernet ConnectionRear Door
4. 9.Wireless Network Adapter Port Cover FDI Port
10.5. Power ConnectorLeft-Side Cover, Access to optional
Productivity Kit
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Getting Started
Options
MailboxFinisher
Control Panel
The control panel consists of a touch screen and buttons you press to control the functions
available on the printer. The control panel:
• Displays the current operating status of the printer.
• Provides access to print, copy, and scan features.
• Provides access to reference materials.
• Provides access to Tools and Setup menus.
• Prompts you to load paper, replace supplies, and clear jams.
• Displays errors and warnings.
• Provides the Power/Wake button used for powering on or powering off the printer.
This button also supports the power-saver modes, and blinks to indicate the power
status of the printer.
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Getting Started
DescriptionNameItem
NFC Area1
Near Field Communication (NFC) is a technology that enables
devices to communicate when they are within 10 cm (4 in.) of
each other. Use the NFC area to obtain a network interface or
to establish a TCP/IP connection between your device and the
printer.
Touch Screen Display2
This area of the screen displays information and provides access
to printer functions and applications.
Administrator Logon3
This is the location where the system administrator can log in
using the system administrator password.
Home Button4
This button provides access to the Home menu for access to
printer features.
This button serves several power-related functions.Power/Wake5
• When the printer is off, this button powers on the printer.
• When the printer is on, pressing this button displays a menu
on the control panel. From this menu, you can choose to
enter Sleep mode, restart, or power off the printer.
• When the printer is on, but in a low-power or Sleep mode,
pressing this button wakes the printer.
• When the printer is powered on, holding this button for 5
seconds powers off the printer.
This button also blinks to indicate the power status of the
printer.
• When the light blinks slowly, the printer is in Low Power or
Sleep mode.
• When the light blinks fast, the printer is powering down, or
exiting a low-power mode.
This light blinks blue or amber to indicate printer status.Status LED6
• Blue
- Blinks once slowly to acknowledge a successful Authentication request.
- Blinks once slowly for a Copy or Print job initiated at the
control panel.
- Blinks twice slowly for Fax or Print job received from the
network.
- Blinks fast while the printer is powering up, or to signal
detection of a Wi-Fi Direct connection request
• Amber
- Blinks to indicate an error condition or warning that requires your attention. For example, an out-of- toner
condition, a paper jam, or out of paper for the current
job.
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DescriptionNameItem
- The printer status LED also blinks amber to indicate a
system error, which typically is associated with an error
code.
Power Options
The Power/Wake button is a single multifunction button on the control panel.
• The Power/Wake button powers on the printer.
• If the printer is already powered on, the Power/Wake button can be used to:
- restart the printer
- enter or exit Sleep mode
- enter or exit Low-Power mode
• The Power/Wake button also flashes when the printer is in low-power mode.
Powering On the Printer or Exiting Low-Power or Sleep Mode
To power on the printer, or to exit Low-Power mode or Sleep mode, press the Power/Wake
button.
Note
• The Power/Wake button is the only power button on the printer.
• The printer exits Low-Power mode or Sleep mode automatically when it receives data
from a connected device.
• When the printer is in Low-Power mode, or Sleep mode, the touch screen is blank and
unresponsive. To wake the printer manually, press the Power/Wake button.
Caution
• Do not plug or unplug the power cord while the printer is powered on.
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2-5Xerox®VersaLink®C500 Color Printer
Getting Started
Restarting, Placing in Sleep Mode, or Powering Off the Printer
At the printer control panel, press the Power/Wake button.
1. To restart the printer, place the printer in Sleep Mode, or power off the printer.
2. Select an option.
• To restart the printer, touch Restart.
• To place the printer in Sleep Mode, touch Sleep.
In Sleep Mode, the touch screen goes dark and the Power/Wake button flashes.
• To power off the printer, touch Power Off.
• If the printer does not respond to a single press of the Power/Wake button, then
press and hold the button for 5 seconds. A Please Wait message appears as the
printer powers down.
After 10 seconds, the touch screen goes dark and the Power/Wake button flashes
until the printer powers down.
Caution
Do not unplug the power cord while the printer powers down.
Accessing the Printer
Information Pages
Your printer has a set of Information Pages that you can print. These pages include
configuration and font information, demonstration pages, and more.
The following Information Pages are available:
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DescriptionName
Configuration Report
Billing Summary Report
Supplies Usage Report
PostScript Font List
PCL Font List
Demonstration Print
Startup Page
The ConfigurationReportprovidesprinter informationincluding installed options, network settings, port setup, trayinformation, and more.
The Billing Summary Report provides information about the
device and a detailed listing of the billing meters and sheet
counts.
The Supplies Usage Report provides coverage information
and part numbers for reordering supplies.
The PostScript Font List provides a printout of all PostScript
fonts that are available on the printer.
The PCL FontList provides a printout of all PCL fonts that are
available on the printer.
DemonstrationPrintprovides a demonstration of the current
print-quality settings.
The Startup Page provides basic printer configuration and
network information.
Job History Report
The Job History Report provides retained information on
previous print jobs, including the date, time, job type, document name, output color, paper size, number of pages, and
results. The status of a maximum of 20 jobs prints on the Job
History Report.
Printing Information Pages
1. At the printer control panel, press the Home button.
2. Touch Device > About > Information Pages.
3. To print an information page, touch the needed page.
4. To return to the Home screen, press the Home button.
Configuration Report
The Configuration Report provides product information including installed options,
network settings, port setup, tray information, and more.
Printing the Configuration Report
1. At the printer control panel, press the Home button.
2. Touch Device > About > Information Pages.
3. Touch Configuration Report.
4. To return to the Home screen, press the Home button.
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2-7Xerox®VersaLink®C500 Color Printer
Getting Started
Logging In
Logging in is the process by which you identify yourself to the printer for authentication.
If authentication is set, to access printer features, you log in with your user credentials.
Logging In at the Control Panel
1. At the printer control panel, press the Home button.
2. Touch Log In.
3. Type the User Name using the keypad, then touch Enter.
4. If prompted, enter the password, then touch Enter.
Note
For more information on logging in as system administrator, refer to the System
Administrator Guide at www.xerox.com/office/VLC500docs.
5. Touch OK.
Note
To access each password-protected service, enter the User Name and password.
Introduction to Apps
Xerox Apps are a gateway to the features and functions of your device. Standard Apps
are already installed on the device and appear on the Home screen. There are also Apps
installed as standard, but hidden the first time you use your device.
When you log in, the Apps configured for your personal account appear on the control
panel.
You can download more Apps for your device from the Xerox®App Gallery. For details,
refer to Xerox®Apps Gallery Overview.
The Embedded Web Server
The Embedded Web Server is the administration and configuration software that is
installed in the printer. It allows you to configure and administer the printer from a Web
browser.
The Embedded Web Server requires:
• A TCP/IP connection between the printer and the network in Windows, Macintosh,
UNIX, or Linux environments.
• TCP/IP and HTTP enabled in the printer.
• A network-connected computer with a Web browser that supports JavaScript.
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Accessing the Embedded Web Server
At your computer, open a Web browser. In the address field, type the IP address of the
printer, then press Enter or Return.
Finding the IP Address of Your Printer
To install the print driver for a network-connected printer, you need the IP address of
your printer. You also need the IP address to access the settings of your printer through
the Embedded Web Server. You can view the IP address of your printer on the control
panel or on the Configuration Report.
Note
To view the TCP/IP address on the control panel, wait until the printer has been on for
2 minutes. If the TCP/IP address is 0.0.0.0, or begins with 169, it indicates a network
connectivity issue. However, note that if Wi-Fi is set as the primary Ethernet connection,
0.0.0.0 is shown for the printer’s IP address.
Viewing the IP Printer Address on the Control Panel
To view the IP address of the printer on the control panel:
1. At the printer control panel, press the Home button.
2. Touch Device > About.
3. Record the IP address from the display.
4. To return to the Home screen, press the Home button.
Obtaining the Printer IP Address from the Configuration Report
To obtain the printer IP address from the Configuration Report:
1. At the printer control panel, press the Home button.
2. Touch Device > About > Information Pages.
3. Touch Configuration Report.
The IP address appears in the Connectivity section of the Configuration Report for
IPv4 or IPv6.
4. To return to the Home screen, press the Home button.
Installation and Setup
For reference:
• Installation Guide packaged with your printer
• Online Support Assistant at www.xerox.com/office/VLC500docs
Installation and Setup Overview
Beforeyou print, ensure that your computer and the printer are plugged in, powered on,
and connected. Configure the initial settings of the printer, then install the print driver
software and utilities on your computer.
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2-9Xerox®VersaLink®C500 Color Printer
Getting Started
You can connect to your printer directly from your computer using USB, or connect to
a network using an Ethernet cable or wireless connection. Hardware and cabling
requirements vary for the different connection methods. Routers, network hubs and
switches, modems, Ethernet cables, and USB cables are not included with your printer
and must be purchased separately. Xerox recommends an Ethernet connection because
it is typically faster than a USB connection, and it provides access to the Embedded Web
Server.
For more information, refer to the System Administrator Guide at
www.xerox.com/office/VLC500support.
Selecting a Location for the Printer
1. Select a dust-free area with temperatures from 10–32°C (50–90°F), and relative
humidity 10–85%.
Note
Sudden temperature fluctuations can affect print quality. Rapid heating of a cold
room can cause condensation inside the printer, directly interfering with image
transfer.
2. Place the printer on a level, solid, non-vibrating surface with adequate strength to
hold the weight of the printer. The printer must be horizontal with all four feet in
solid contact with the surface.
To find the weight for your printer configuration, refer to Weights and Dimensions.
3. Select a location with adequate clearance to access supplies and to provide proper
ventilation.
To find the clearance requirements for your printer, refer to Clearance Requirements.
4. After positioning the printer, you are ready to connect it to the power source and
computer or network.
Opening the Output Tray Extension
To provide better support for your prints, open the Output Tray Extension. For printing
on longer paper, lengthen the Output Tray Extension by pulling out the extender until
it stops.
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