Xerox C500V_DN User Manual

Version 1.0 April 2017 702P04961

Xerox® VersaLink® C500ColorPrinter

User Guide

©2017 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, Phaser®, PhaserSMART®, PhaserMatch®, PhaserCal®, PhaserMeter™, CentreWare®, PagePack®, eClick®, PrintingScout®, Walk-Up®, WorkCentre®, FreeFlow®, SMARTsend®, Scan to PC Desktop®,MeterAssistant®,SuppliesAssistant®,XeroxSecureAccessUnifiedIDSystem®, XeroxExtensibleInterfacePlatform®,ColorQube®,GlobalPrintDriver®,andMobileExpress Driver® aretrademarksofXeroxCorporationintheUnitedStatesand/orothercountries.

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PANTONE® and other Pantone, Inc. trademarks are the property of Pantone, Inc.

MOPRIA™ is a trademark of the MOPRIA Alliance Inc.

April 2017

Table of Contents

1 Safety....................................................................................................	1-1
Notices and Safety..............................................................................................................	1-1
Electrical Safety....................................................................................................................	1-2
General Guidelines.................................................................................................	1-2
Power Cord................................................................................................................	1-2
Emergency Turn Off...............................................................................................	1-3
Operational Safety..............................................................................................................	1-3
Operational Guidelines.........................................................................................	1-3
Ozone Release..........................................................................................................	1-4
Printer Location.......................................................................................................	1-4
Printer Supplies........................................................................................................	1-4
Maintenance Safety...........................................................................................................	1-5
Printer Symbols.....................................................................................................................	1-5
Environmental, Health, and Safety Contact Information...................................	1-7

2 Getting Started..................................................................................	2-1
Parts of the Printer...............................................................................................................	2-1
Front View.................................................................................................................	2-1
Internal Parts............................................................................................................	2-2
Rear View...................................................................................................................	2-2
Options.......................................................................................................................	2-3
Control Panel............................................................................................................	2-3
Power Options.......................................................................................................................	2-5
Powering On the Printer or Exiting Low-Power or Sleep Mode.............	2-5
Restarting, Placing in Sleep Mode, or Powering Off the
Printer................................................................................................................	2-6
Accessing the Printer..........................................................................................................	2-6
Information Pages.................................................................................................	2-6
Printing Information Pages...................................................................	2-7
Configuration Report...............................................................................	2-7
Logging In.................................................................................................................	2-8
Logging In at the Control Panel..........................................................	2-8
Introduction to Apps..........................................................................................................	2-8
The Embedded Web Server..............................................................................................	2-8
Accessing the Embedded Web Server............................................................	2-9
Finding the IP Address of Your Printer...........................................................	2-9

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Viewing the IP Printer Address on the Control Panel..................	2-9
Obtaining the Printer IP Address from the Configuration
Report..................................................................................................	2-9
Installation and Setup.......................................................................................................	2-9
Installation and Setup Overview......................................................................	2-9
Selecting a Location for the Printer..............................................................	2-10
Opening the Output Tray Extension...............................................	2-10
Connecting the Printer.......................................................................................	2-11
Selecting a Connection Method.......................................................	2-11
Connecting to a Computer Using USB..........................................	2-11
Connecting to a Wired Network.......................................................	2-12
Connecting to a Wireless Network..................................................	2-12
Initial Printer Setup................................................................................	2-21
Configuring AirPrint...............................................................................	2-21
Configuring Google Cloud Print........................................................	2-22
Installing the Software......................................................................................	2-23
Operating System Requirements.....................................................	2-23
Installing the Print Drivers for a Windows Network
Printer................................................................................................	2-23
Installing the Print Drivers for a Windows USB Printer............	2-24
Installing the Drivers and Utilities for Macintosh OS X...........	2-24
Installing Drivers and Utilities for UNIX and Linux..................	2-25
Installing the Printer as a Web Service on Devices...................	2-25
More Information.............................................................................................................	2-26

3 Customize and Personalize............................................................	3-1
Customize and Personalize Overview...........................................................................	3-1
Customizing or Personalizing the Home Screen......................................................	3-1
Hiding or Showing an App on the Home Screen.......................................	3-1
Rearranging Apps on the Home screen.........................................................	3-2
Customizing or Personalizing the Apps.......................................................................	3-2
Customizing or Personalizing the Feature List............................................	3-2
Saving Presets..........................................................................................................	3-2
Deleting a Saved Preset..........................................................................	3-3
Removing App Customization...........................................................................	3-3

4 Xerox Apps...........................................................................................	4-1
Xerox App Gallery................................................................................................................	4-1
Xerox App Gallery Overview...............................................................................	4-1
Creating a Xerox App Gallery Account...........................................................	4-1
Logging into your Xerox App Gallery Account............................................	4-2

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Installing or Updating an App from the Xerox App Gallery..................	4-3
Installing an App from the App Gallery...........................................	4-3
Updating an App from the App Gallery...........................................	4-3
Device.......................................................................................................................................	4-3
Device Overview......................................................................................................	4-3
Device Options...........................................................................................	4-4
About...........................................................................................................................	4-5
Information Pages....................................................................................	4-5
Supply Status...........................................................................................................	4-6
Checking the Supplies Status at the Control Panel.....................	4-6
Customizing Supplies Alert Settings..................................................	4-6
Setting Up Email Alerts...........................................................................	4-6
Billing and Usage Counters................................................................................	4-7
Reset to Factory Defaults....................................................................................	4-7
Remote Services......................................................................................................	4-7
Jobs............................................................................................................................................	4-8
Jobs Overview...........................................................................................................	4-8
Managing Jobs........................................................................................................	4-8
Pausing the Print Job with the Option to Delete It.....................	4-8
Viewing, Printing, or Deleting Saved and Secure Jobs...............	4-8
Printing a Job Held for Resources.......................................................	4-9
Managing Special Job Types.............................................................................	4-9
Saved Job.....................................................................................................	4-9
Secure Print...............................................................................................	4-10
Personal Print...........................................................................................	4-11
Sample Set................................................................................................	4-12
Managing Jobs Using the Embedded Web Server.................................	4-13
Submitting Jobs for Printing Using the Embedded Web
Server................................................................................................	4-13
Print from USB....................................................................................................................	4-13
Print from USB Overview...................................................................................	4-13
Printing from a USB Flash Drive.....................................................................	4-13
Printing from a USB Flash Drive.......................................................	4-14
Printing from a USB Flash Drive Already Inserted in the
Printer................................................................................................	4-14

5 Printing..................................................................................................	5-1
Printing Overview.................................................................................................................	5-1
Selecting Printing Options................................................................................................	5-1
Print Driver Help......................................................................................................	5-2
Windows Printing Options..................................................................................	5-2

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Selecting Printing Options for an Individual Job for
Windows.............................................................................................	5-2
Setting Default Printing Options for Windows..............................	5-2
SelectingPrintingDefaultsinWindowsforaSharedNetwork
Printer..................................................................................................	5-3
Saving a Set of Commonly Used Printing Options for
Windows.............................................................................................	5-3
Macintosh Printing Options................................................................................	5-4
Selecting Printing Options for Macintosh........................................	5-4
Saving a Set of Commonly Used Printing Options for
Macintosh..........................................................................................	5-4
UNIX and Linux Printing......................................................................................	5-4
Xerox Printer Manager............................................................................	5-4
Printing with xeroxprint..........................................................................	5-6
Printing from a Linux Workstation.....................................................	5-6
Mobile Printing Options.......................................................................................	5-6
Printing with Wi-Fi Direct.......................................................................	5-6
Printing with AirPrint................................................................................	5-7
Printing from a MOPRIA-Enabled Mobile Device.........................	5-7
Printing from a USB Flash Drive.....................................................................................	5-7
Printing from a USB Flash Drive Already Inserted in the
Printer................................................................................................................	5-8
Printing Features..................................................................................................................	5-8
Managing Jobs........................................................................................................	5-8
Pausing the Print Job with the Option to Delete It.....................	5-9
Viewing, Printing, or Deleting Jobs.....................................................	5-9
Printing Special Job Types...................................................................................	5-9
Saved Job.....................................................................................................	5-9
Secure Print...............................................................................................	5-10
Personal Print...........................................................................................	5-11
Sample Set................................................................................................	5-12
Selecting Paper Options for Printing............................................................	5-13
Scaling......................................................................................................................	5-13
Printing on Both Sides of the Paper.............................................................	5-13
Printing a 2-Sided Document............................................................	5-13
2-Sided Page Layout Options............................................................	5-14
Print Quality...........................................................................................................	5-14
Image Options......................................................................................................	5-14
Image Shift............................................................................................................	5-15
Color Adjustments...............................................................................................	5-15
Lightness....................................................................................................	5-15
Contrast......................................................................................................	5-15
Saturation..................................................................................................	5-15

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Color Cast..................................................................................................	5-15
Printing Mirror Images......................................................................................	5-16
Printing Multiple Pages to a Single Sheet..................................................	5-16
Printing Booklets..................................................................................................	5-16
Selecting Finisher Options................................................................................	5-17
Selecting Mailbox Options...............................................................................	5-17
Using Special Pages............................................................................................	5-17
Printing Cover Pages..............................................................................	5-17
Printing Insert Pages.............................................................................	5-18
Printing Exception Pages.....................................................................	5-18
Printing Watermarks for Windows................................................................	5-19
Orientation.............................................................................................................	5-20
Printing Banner Pages........................................................................................	5-20
Selecting Job Completion Notification for Windows............................	5-21
Using Custom Paper Sizes.............................................................................................	5-21
Printing on Custom Paper Sizes......................................................................	5-21
Printing on Custom Paper Size from Windows...........................	5-21
Printing on Custom Paper Size from Macintosh.........................	5-21
Defining Custom Paper Sizes..........................................................................	5-22
Creating and Saving Custom Paper Sizes in the Print
Driver.................................................................................................	5-22
Defining a Custom Paper Size at the Control Panel.................	5-22

6 Paper and Media...............................................................................	6-1
Paper and Media Overview..............................................................................................	6-1
Supported Paper...................................................................................................................	6-1
Recommended Media..........................................................................................	6-1
Ordering Paper.........................................................................................................	6-2
General Paper Loading Guidelines..................................................................	6-2
Paper That Can Damage Your Printer............................................................	6-2
Paper Storage Guidelines....................................................................................	6-2
Supported Paper Types and Weights..............................................................	6-3
Supported Paper Types and Weights for Automatic 2-Sided
Printing.............................................................................................................	6-3
Supported Standard Paper Sizes......................................................................	6-4
Supported Standard Paper Sizes for Automatic 2-Sided
Printing.............................................................................................................	6-4
Supported Custom Paper Sizes.........................................................................	6-5
Changing Paper Settings.....................................................................................	6-5
Loading Paper.......................................................................................................................	6-6
Loading Paper in the Bypass Tray....................................................................	6-6
Configuring Tray 1 and Trays 2–5 for the Paper Length.........................	6-9

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Loading Paper in Tray 1 and Trays 2–5.......................................................	6-10
Loading Paper in the High Capacity Feeder (HCF).................................	6-13
Setting the Tray Mode.......................................................................................	6-15
Configuring the Tray Mode for Trays 1–5.....................................	6-15
Printing on Special Paper...............................................................................................	6-16
Envelopes................................................................................................................	6-16
Guidelines for Printing Envelopes.....................................................	6-16
Loading Envelopes in the Bypass Tray...........................................	6-16
Loading Envelopes in Tray 1..............................................................	6-20
Labels........................................................................................................................	6-21
Guidelines for Printing Labels............................................................	6-21
Loading Labels in the Bypass Tray...................................................	6-22
Loading Labels in Tray 1......................................................................	6-23
Glossy Cardstock..................................................................................................	6-24
Guidelines for Printing on Glossy Cardstock................................	6-25

7 Maintenance.......................................................................................	7-1
General Precautions............................................................................................................	7-1
Cleaning the Printer............................................................................................................	7-2
Cleaning the Exterior............................................................................................	7-2
Cleaning the Interior.............................................................................................	7-2
Cleaning the LED Lenses........................................................................	7-2
Cleaning the Color-Density Sensors...................................................	7-7
Adjustments and Maintenance Procedures..............................................................	7-8
Color Registration...................................................................................................	7-8
Performing a Color Registration Adjustment.................................	7-8
Adjusting Paper Registration.............................................................................	7-8
Verifying Paper Registration.................................................................	7-8
Performing a Paper Registration Adjustment................................	7-9
Transfer Voltage Adjustment..........................................................................	7-10
Adjusting the Fuser.............................................................................................	7-11
Adjusting the Altitude........................................................................................	7-11
Performing a Developer and Transfer Roller Cleaning
Procedure......................................................................................................	7-11
Performing a Transfer Belt Cleaning Mode Procedure..........................	7-12
Supplies.................................................................................................................................	7-12
Consumables.........................................................................................................	7-12
Routine Maintenance Items............................................................................	7-12
Ordering Supplies.................................................................................................	7-13
When to Order Supplies.......................................................................	7-13
Supply Status...........................................................................................	7-13

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Supplies Usage Report.........................................................................	7-14
Toner Cartridges...................................................................................................	7-14
General Precautions...............................................................................	7-14
Replacing a Toner Cartridge...............................................................	7-14
Recycling Supplies...............................................................................................	7-15
Managing the Printer......................................................................................................	7-15
Viewing the Meter Reading.............................................................................	7-15
Printing the Billing Summary Report............................................................	7-15
Moving the Printer............................................................................................................	7-16

8 Troubleshooting.................................................................................	8-1
General Troubleshooting..................................................................................................	8-1
Printer Does Not Power On.................................................................................	8-1
Printer Resets or Powers Off Frequently........................................................	8-2
Printer Does Not Print...........................................................................................	8-2
Printing Takes Too Long.......................................................................................	8-4
Document Prints From Wrong Tray.................................................................	8-4
Automatic 2-Sided Printing Problems............................................................	8-5
Printer is Making Unusual Noises.....................................................................	8-5
Paper Tray Will Not Close....................................................................................	8-5
Condensation has Formed Inside the Printer..............................................	8-5
Paper Jams.............................................................................................................................	8-6
Locating Paper Jams.............................................................................................	8-6
Minimizing Paper Jams........................................................................................	8-7
Clearing Paper Jams..............................................................................................	8-8
Clearing Paper Jams from the Bypass Tray....................................	8-8
Clearing Paper Jams from the Tray 1 Area...................................	8-10
Clearing Paper Jams from the Trays 2–5 Areas..........................	8-12
Clearing Paper Jams from the Fuser Area....................................	8-14
Troubleshooting Paper Jams...........................................................................	8-15
Multiple Sheets Pulled Together.......................................................	8-15
Paper Misfeeds........................................................................................	8-16
Label and Envelope Misfeeds............................................................	8-16
Paper Jam Message Stays On...........................................................	8-17
Jams During Automatic 2-Sided Printing.....................................	8-17
Print-Quality Problems.....................................................................................................	8-17
Controlling Print-Quality...................................................................................	8-18
Paper and Media..................................................................................................	8-18
Solving Print-Quality Problems.......................................................................	8-19
Getting Help........................................................................................................................	8-24
Viewing Warning Messages on the Control Panel..................................	8-24

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Viewing Current Errors on the Control Panel............................................	8-25
Using the Integrated Troubleshooting Tools............................................	8-25
Printing Information Pages................................................................	8-25
Printing the Error History Report......................................................	8-25
Online Support Assistant..................................................................................	8-25
More Information................................................................................................	8-25

A Specifications.....................................................................................	A-1
Printer Configurations and Options.............................................................................	A-1
Available Configurations.....................................................................................	A-1
Standard Configurations with Models C500N and C500DN	A-1
...............................................................................................................
Standard Features..................................................................................................	A-1
Options and Upgrades.........................................................................................	A-2
Physical Specifications.......................................................................................................	A-3
Weights and Dimensions....................................................................................	A-3
Standard Configuration.......................................................................................	A-3
Optional 550-Sheet Feeder................................................................................	A-3
Optional Cabinet with Casters..........................................................................	A-4
Optional High-Capacity Feeder with Casters..............................................	A-4
Height Measurements for Configurations....................................................	A-4
Height Configurations for Optional Feeders..................................	A-4
Height Configurations for Optional Feeders with
Casters.................................................................................................	A-4
Height Configurations for Optional Feeders with Cabinet
and Casters.......................................................................................	A-5
HeightConfigurationsfortheOptionalHigh-CapacityFeeder
(HCF) with Casters..........................................................................	A-5
Total Space Requirements without Options................................................	A-5
Clearance Requirements......................................................................................	A-6
Clearance Requirements for Standard Configuration................	A-6
Environmental Specifications.........................................................................................	A-6
Temperature.............................................................................................................	A-6
Relative Humidity...................................................................................................	A-6
Elevation....................................................................................................................	A-6
Electrical Specifications....................................................................................................	A-6
Power Supply Voltage and Frequency............................................................	A-6
Power Consumption..............................................................................................	A-7
Recycling Supplies..................................................................................................	A-7
Performance Specifications.............................................................................................	A-7
Print Speed................................................................................................................	A-7

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B Regulatory Information..................................................................	B-1
Basic Regulations.................................................................................................................	B-1
United States FCC Regulations.........................................................................	B-1
Canada.......................................................................................................................	B-2
European Union......................................................................................................	B-2
Eurasian Economic Community Certification.............................................	B-2
European Union Lot 4 Imaging Equipment Agreement
Environmental Information.....................................................................	B-2
Environmental Information Providing Environmental
Solutions and Reducing Cost......................................................	B-2
Germany....................................................................................................................	B-4
Germany - Blue Angel..............................................................................	B-4
Blendschutz.................................................................................................	B-4
Lärmemission..............................................................................................	B-5
Importeur.....................................................................................................	B-5
Turkey RoHS Regulation.......................................................................................	B-5
Regulatory Information for 2.4-GHz and 5-GHz Wireless Network
Adapter............................................................................................................	B-5
Material Safety Data Sheets...........................................................................................	B-5

C Recycling and Disposal....................................................................	C-1
All Countries...........................................................................................................................	C-1
North America.......................................................................................................................	C-1
European Union...................................................................................................................	C-1
Domestic/Household Environment.................................................................	C-1
Professional/Business Environment................................................................	C-2
Collection and Disposal of Equipment and Batteries..............................	C-2
Business Users in the European Union.............................................	C-2
Disposal Outside of the European Union........................................	C-2
Battery Symbol Note............................................................................................	C-3
Battery Removal.....................................................................................................	C-3
Other Countries....................................................................................................................	C-3

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x	Xerox® VersaLink® C500 Color Printer
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1

Safety

Your printer and the recommended supplies have been designed and tested to meet strictsafetyrequirements. Attentiontothefollowinginformationensuresthecontinued safe operation of your Xerox printer.

Notices and Safety

Read the following instructions carefully before operating your printer. Refer to these instructions to ensure the continued safe operation of your printer.

Your Xerox® printer and supplies are designed and tested to meet strict safety requirements.Theseincludesafetyagencyevaluationandcertification,andcompliance with electromagnetic regulations and established environmental standards.

Thesafetyandenvironmenttestingandperformanceofthisproducthavebeenverified using Xerox® materials only.

Note

Unauthorizedalterations,whichcanincludetheadditionofnewfunctionsorconnection of external devices, can affect the product certification. For more information, contact your Xerox representative.

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Safety

Electrical Safety

General Guidelines

Warning

•Do not push objects into slots or openings on the printer. Touching a voltage point or shorting out a part could result in fire or electric shock.

•Do not remove the covers or guards that are fastened with screws unless you are installingoptionalequipmentandareinstructedtodoso. Powerofftheprinterwhen performingtheseinstallations.Disconnectthepowercordwhenremovingcoversand guards for installing optional equipment. Except for user-installable options, there are no parts that you can maintain or service behind these covers.

The following are hazards to your safety:

•The power cord is damaged or frayed.

•Liquid is spilled into the printer.

•The printer is exposed to water.

•The printer emits smoke, or the surface is unusually hot.

•The printer emits unusual noise or odors.

•The printer causes a circuit breaker, fuse, or other safety device to activate.

If any of these conditions occur, do the following:

1.Power off the printer immediately.

2.Disconnect the power cord from the electrical outlet.

3.Call an authorized service representative.

Power Cord

Use the power cord supplied with your printer.

•Plug the power cord directly into a properly grounded electrical outlet. Ensure that eachendofthecordisconnectedsecurely.Ifyoudonotknowifanoutletisgrounded, ask an electrician to check the outlet.

Warning

To avoid risk of fire or electrical shock, do not use extension cords, power strips, or power plugs for more than 90 days. When a permanent outlet receptacle cannot be installed, use only one factory-assembled extension cord of the appropriate gauge foreachprinterormultifunctionprinter.Alwaysadheretonationalandlocalbuilding, fire, and electrical codes regarding length of cord, conductor size, grounding, and protection.

•Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal.

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Safety

•Verify that the printer is plugged into an outlet that is providing the correct voltage and power. Review the electrical specification of the printer with an electrician if necessary.

•Do not place the printer in an area where people can step on the power cord.

•Do not place objects on the power cord.

•Do not plug or unplug the power cord while the power switch is in the On position.

•If the power cord becomes frayed or worn, replace it.

•To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.

The power cord is attached to the printer as a plug-in device on the back of the printer. Ifitisnecessarytodisconnectallelectricalpowerfromtheprinter,disconnectthepower cord from the electrical outlet.

Emergency Turn Off

Ifanyofthefollowingconditionsoccur,powerofftheprinterimmediatelyanddisconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if:

•The equipment emits unusual odors or makes unusual noises.

•The power cable is damaged or frayed.

•A wall panel circuit breaker, fuse, or other safety device has been tripped.

•Liquid is spilled into the printer.

•The printer is exposed to water.

•Any part of the printer is damaged.

Operational Safety

Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer.

Operational Guidelines

•Do not remove any trays when the printer is printing.

•Do not open the doors when the printer is printing.

•Do not move the printer when it is printing.

•Keep hands, hair, neckties, and so on, away from the exit and feed rollers.

•Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove the protective covers.

•Do not override any electrical or mechanical interlock devices.

•Donotattempttoremovepaperthatisjammeddeeplyinsidetheprinter. Switchoff the printer promptly and contact your local Xerox representative.

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Safety

Warning

•The metallic surfaces in the fuser area are hot. Always use caution when removing paper jams from this area and avoid touching any metallic surfaces.

•To avoid a tip hazard, do not push or move the device with all the paper trays extended.

Ozone Release

This printer produces ozone during normal operation. The amount of ozone produced isdependentoncopyvolume. Ozoneisheavierthanairandisnotproducedinamounts large enough to harm anyone. Install the printer in a well-ventilated room.

For more information in the United States and Canada, go to www.xerox.com/environment . In other markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.

Printer Location

•Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight. To find the weight for your printer configuration, refer to Physical Specifications.

•Donotblockorcovertheslotsoropeningsontheprinter.Theseopeningsareprovided for ventilation and to prevent overheating of the printer.

•Placetheprinterinanareawherethereisadequatespaceforoperationandservicing.

•Place the printer in a dust-free area.

•Do not store or operate the printer in an extremely hot, cold, or humid environment.

•Do not place the printer near a heat source.

•Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.

•Do not place the printer where it is directly exposed to the cold air flow from an air conditioning system.

•Do not place the printer in locations susceptible to vibrations.

•For optimum performance, use the printer at the elevations specified in Elevation.

Printer Supplies

•Usethesuppliesdesignedforyourprinter. Theuseofunsuitablematerialscancause poor performance and a possible safety hazard.

•Followallwarningsandinstructionsmarkedon,orsuppliedwith,theproduct,options, and supplies.

•Store all consumables in accordance with the instructions given on the package or container.

•Keep all consumables away from the reach of children.

•Neverthrowtoner,tonercartridges,drumcartridges,orwastecartridgesintoanopen

flame.

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Safety

•Whenhandlingcartridges,forexampletonerandsuch,avoidskinoreyecontact. Eye contact can cause irritation and inflammation.Do not attempt to disassemble the cartridge, which can increase the risk of skin or eye contact.

Caution

Useofnon-Xeroxsuppliesisnotrecommended.TheXeroxWarranty,ServiceAgreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details.

Maintenance Safety

•Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer.

•Clean with a dry lint-free cloth only.

•Do not burn any consumables or routine maintenance items. For information on Xerox® supplies recycling programs, go to www.xerox.com/gwa .

Warning

Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when used on electromechanical equipment.

Printer Symbols

Symbol Description

Warning: Indicatesaserioushazardthatcanresultindeathorseriousinjuryifnot avoided.

Hot Warning:

Hot surface on or in the printer. Use caution to avoid personal injury.

Warning:

Wait for the printer to cool for the specified time before touching the fuser.

Caution:

Indicates a mandatory action to take in order to avoid damage to the property.

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Safety

Symbol Description

Caution:

To avoid damage to the property, be careful not to spill toner when handling the waste cartridge.

Do not touch the part or area of the printer.

Do not touch.

Do not expose the drum cartridges to direct sunlight.

Do not burn the toner cartridges.

Do not burn the waste cartridge.

Do not burn the drum cartridges.

Do not use folded, creased, curled, or wrinkled paper.

Do not use inkjet paper.

Do not use transparencies or overhead projector sheets.

Do not reload paper previously printed on or used.

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Safety

For details about all the printer symbols that appear on your printer, refer to the Printer Symbols guide at www.xerox.com/office/VLC500docs.

Environmental, Health, and Safety

Contact Information

FormoreinformationonEnvironment,Health,andSafetyinrelationtothisXeroxproduct and supplies, contact the following customer help lines:

United States and Canada:	1-800-ASK-XEROX (1-800-275-9376)
Europe:	[phone]

For product safety information in the United States and Canada, go to www.xerox.com/environment.

For product safety information in Europe, go to www.xerox.com/environment_europe.

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Getting Started

Parts of the Printer

Note

For more information on printer options and configurations, see Specifications.

Front View

1.	Tray 2, Optional 550-Sheet Feeder	6.	Control Panel
2.	Tray 1	7.	Output Tray
3.	Bypass Tray	8.	Output Tray Extension
4.	Front Door	9.	Right-Side Door

5.Power/Wake Button

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Internal Parts

1.	Front Door	5.	Waste Cartridge
2.	Toner Cartridges	6.	Cleaning Rod
3.	Transfer Belt	7.	Right-Side Door

4.Drum Cartridges

Rear View

1.	Transfer Roller	6.	USB Port Type A
2.	Fuser	7.	USB Port Type A
3.	Rear Door	8.	Ethernet Connection
4.	Wireless Network Adapter Port Cover	9.	FDI Port
5.	Left-Side Cover, Access to optional	10.	Power Connector
	Productivity Kit

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Options

Finisher

Mailbox

Control Panel

Thecontrolpanelconsistsofatouchscreenandbuttonsyoupresstocontrolthefunctions available on the printer. The control panel:

•Displays the current operating status of the printer.

•Provides access to print, copy, and scan features.

•Provides access to reference materials.

•Provides access to Tools and Setup menus.

•Prompts you to load paper, replace supplies, and clear jams.

•Displays errors and warnings.

•Provides the Power/Wake button used for powering on or powering off the printer. This button also supports the power-saver modes, and blinks to indicate the power status of the printer.

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Item	Name	Description
1	NFC Area	Near Field Communication (NFC) is a technology that enables
		devices to communicate when they are within 10 cm (4 in.) of
		each other. Use the NFC area to obtain a network interface or
		to establish a TCP/IP connection between your device and the
		printer.

2TouchScreenDisplay Thisareaofthescreendisplaysinformationandprovidesaccess

to printer functions and applications.

3	Administrator Logon	This is the location where the system administrator can log in
		using the system administrator password.
4	Home Button	This button provides access to the Home menu for access to
		printer features.
5	Power/Wake	This button serves several power-related functions.

• When the printer is off, this button powers on the printer.

• When the printer is on, pressing this button displays a menu on the control panel. From this menu, you can choose to enter Sleep mode, restart, or power off the printer.

• When the printer is on, but in a low-power or Sleep mode, pressing this button wakes the printer.

• When the printer is powered on, holding this button for 5 seconds powers off the printer.

This button also blinks to indicate the power status of the printer.

• When the light blinks slowly, the printer is in Low Power or Sleep mode.

• When the light blinks fast, the printer is powering down, or exiting a low-power mode.

6

Status LED

This light blinks blue or amber to indicate printer status.

•Blue

-Blinks once slowly to acknowledge a successful Authentication request.

-Blinks once slowly for a Copy or Print job initiated at the control panel.

-Blinks twice slowly for Fax or Print job received from the network.

-Blinks fast while the printer is powering up, or to signal detection of a Wi-Fi Direct connection request

•Amber

-Blinks to indicate an error condition or warning that requires your attention. For example, an out-of- toner condition, a paper jam, or out of paper for the current job.

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Item Name

Description

-The printer status LED also blinks amber to indicate a system error, which typically is associated with an error code.

Power Options

The Power/Wake button is a single multifunction button on the control panel.

•The Power/Wake button powers on the printer.

•If the printer is already powered on, the Power/Wake button can be used to:

-restart the printer

-enter or exit Sleep mode

-enter or exit Low-Power mode

•The Power/Wake button also flashes when the printer is in low-power mode.

Powering On the Printer or Exiting Low-Power or Sleep Mode

Topowerontheprinter,ortoexitLow-PowermodeorSleepmode,pressthePower/Wake button.

Note

•The Power/Wake button is the only power button on the printer.

•TheprinterexitsLow-PowermodeorSleepmodeautomaticallywhenitreceivesdata from a connected device.

•WhentheprinterisinLow-Powermode,orSleepmode,thetouchscreenisblankand unresponsive. To wake the printer manually, press the Power/Wake button.

Caution

• Do not plug or unplug the power cord while the printer is powered on.

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Restarting, Placing in Sleep Mode, or Powering Off the Printer

At the printer control panel, press the Power/Wake button.

1. To restart the printer, place the printer in Sleep Mode, or power off the printer.

2.Select an option.

•To restart the printer, touch Restart.

•To place the printer in Sleep Mode, touch Sleep.

In Sleep Mode, the touch screen goes dark and the Power/Wake button flashes.

•To power off the printer, touch Power Off.

•If the printer does not respond to a single press of the Power/Wake button, then press and hold the button for 5 seconds. A Please Wait message appears as the printer powers down.

After 10 seconds, the touch screen goes dark and the Power/Wake button flashes until the printer powers down.

Caution

Do not unplug the power cord while the printer powers down.

Accessing the Printer

Information Pages

Your printer has a set of Information Pages that you can print. These pages include configuration and font information, demonstration pages, and more.

The following Information Pages are available:

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Name	Description
Configuration Report	TheConfigurationReportprovidesprinterinformationinclud-
	inginstalledoptions,networksettings,portsetup,trayinform-
	ation, and more.

Billing Summary ReThe Billing Summary Report provides information about the port device and a detailed listing of the billing meters and sheet

counts.

Supplies Usage Report The Supplies Usage Report provides coverage information and part numbers for reordering supplies.

PostScript Font List	The PostScript Font List provides a printout of all PostScript
	fonts that are available on the printer.
PCL Font List	ThePCLFontListprovidesaprintoutofallPCLfontsthatare
	available on the printer.
Demonstration Print	DemonstrationPrintprovidesademonstrationofthecurrent
	print-quality settings.
Startup Page	The Startup Page provides basic printer configuration and
	network information.
Job History Report	The Job History Report provides retained information on
	previous print jobs, including the date, time, job type, docu-
	ment name, output color, paper size, number of pages, and
	results. Thestatusofamaximumof20jobsprintsontheJob
	History Report.

Printing Information Pages

1.At the printer control panel, press the Home button.

2.Touch Device > About > Information Pages.

3.To print an information page, touch the needed page.

4.To return to the Home screen, press the Home button.

Configuration Report

The Configuration Report provides product information including installed options, network settings, port setup, tray information, and more.

Printing the Configuration Report

1.At the printer control panel, press the Home button.

2.Touch Device > About > Information Pages.

3.Touch Configuration Report.

4.To return to the Home screen, press the Home button.

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Logging In

Logginginistheprocessbywhichyouidentifyyourselftotheprinterforauthentication. If authentication is set, to access printer features, you log in with your user credentials.

Logging In at the Control Panel

1.At the printer control panel, press the Home button.

2.Touch Log In.

3.Type the User Name using the keypad, then touch Enter.

4.If prompted, enter the password, then touch Enter.

Note

For more information on logging in as system administrator, refer to the System Administrator Guide at www.xerox.com/office/VLC500docs.

5.Touch OK.

Note

To access each password-protected service, enter the User Name and password.

Introduction to Apps

Xerox Apps are a gateway to the features and functions of your device. Standard Apps arealreadyinstalledonthedeviceandappearontheHomescreen. TherearealsoApps installed as standard, but hidden the first time you use your device.

When you log in, the Apps configured for your personal account appear on the control panel.

You can download more Apps for your device from the Xerox® App Gallery. For details, refer to Xerox® Apps Gallery Overview.

The Embedded Web Server

The Embedded Web Server is the administration and configuration software that is installedintheprinter. ItallowsyoutoconfigureandadministertheprinterfromaWeb browser.

The Embedded Web Server requires:

•A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or Linux environments.

•TCP/IP and HTTP enabled in the printer.

•A network-connected computer with a Web browser that supports JavaScript.

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Accessing the Embedded Web Server

At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter or Return.

Finding the IP Address of Your Printer

To install the print driver for a network-connected printer, you need the IP address of your printer. You also need the IP address to access the settings of your printer through the Embedded Web Server. You can view the IP address of your printer on the control panel or on the Configuration Report.

Note

To view the TCP/IP address on the control panel, wait until the printer has been on for 2 minutes. If the TCP/IP address is 0.0.0.0, or begins with 169, it indicates a network connectivityissue. However,notethatifWi-FiissetastheprimaryEthernetconnection, 0.0.0.0 is shown for the printer’s IP address.

Viewing the IP Printer Address on the Control Panel

To view the IP address of the printer on the control panel:

1.At the printer control panel, press the Home button.

2.Touch Device > About.

3.Record the IP address from the display.

4.To return to the Home screen, press the Home button.

Obtaining the Printer IP Address from the Configuration Report

To obtain the printer IP address from the Configuration Report:

1.At the printer control panel, press the Home button.

2.Touch Device > About > Information Pages.

3.Touch Configuration Report.

The IP address appears in the Connectivity section of the Configuration Report for IPv4 or IPv6.

4.To return to the Home screen, press the Home button.

Installation and Setup

For reference:

•Installation Guide packaged with your printer

•Online Support Assistant at www.xerox.com/office/VLC500docs

Installation and Setup Overview

Beforeyouprint,ensurethatyourcomputerandtheprinterarepluggedin,poweredon, and connected. Configure the initial settings of the printer, then install the print driver software and utilities on your computer.

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You can connect to your printer directly from your computer using USB, or connect to a network using an Ethernet cable or wireless connection. Hardware and cabling requirements vary for the different connection methods. Routers, network hubs and switches, modems, Ethernet cables, and USB cables are not included with your printer andmustbepurchasedseparately. XeroxrecommendsanEthernetconnectionbecause itistypicallyfasterthanaUSBconnection,anditprovidesaccesstotheEmbeddedWeb Server.

For more information, refer to the System Administrator Guide at

www.xerox.com/office/VLC500support.

Selecting a Location for the Printer

1.Select a dust-free area with temperatures from 10–32°C (50–90°F), and relative humidity 10–85%.

Note

Sudden temperature fluctuations can affect print quality. Rapid heating of a cold room can cause condensation inside the printer, directly interfering with image transfer.

2.Place the printer on a level, solid, non-vibrating surface with adequate strength to hold the weight of the printer. The printer must be horizontal with all four feet in solid contact with the surface.

To find the weight for your printer configuration, refer to Weights and Dimensions.

3.Select a location with adequate clearance to access supplies and to provide proper ventilation.

To find the clearance requirements for your printer, refer to Clearance Requirements.

4.After positioning the printer, you are ready to connect it to the power source and computer or network.

Opening the Output Tray Extension

To provide better support for your prints, open the Output Tray Extension. For printing on longer paper, lengthen the Output Tray Extension by pulling out the extender until it stops.

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