Xerox C500, C600, C505, C605 Service Manual

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VersaLink C500/C600 Printer and C505/C605 Multifunction Printer

Service Manual

July 2018

VersaLink® C500/C600 Printer and
C505/C605 Multifunction Printer

Service Manual

Xerox Internal-Use Only

Xerox® VersaLink® C605F Family Printer

Service Documentation

Xerox VersaLink C605F Family Printer Service Manual

705P01395

©2018 Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright
laws of the United States. Contents of this publication may not be reproduced in any form with­out permission of Xerox Corporation. Copyright protection claimed includes all forms of matters

opyrightable materials and information now allowed by statutory or judicial law or hereinaf-

of c
ter granted, including without limitation, material generated from the software programs which

splayed on the screen such as styles, templates, icons, screen displays, looks, and so

are di
on.

Revised BUS Update: 17 July 2018

May 2017

Prepared by:

Technical Communications Solutions

Xerox Ltd

Bessemer Road,

Welwyn Garden City

Hertfordshire

AL7 1BU

United Kingdom

NOTICE: All service documentation is supplied to Xerox external customers for informational
purposes only. Xerox service documentation is intended for use by certified, product trained
service personnel only. Xerox does not warrant or represent that such documentation is com­plete, nor does Xerox represent or warrant that it will notify or provide to such customer any
future changes to this documentation. Customer performed service of equipment, or modules,
components or parts of such equipment may affect the warranty offered by Xerox with respect
to such equipment. You should consult the applicable warranty for its terms regarding cus­tomer or third party provided service. If the customer services such equipment, modules, com­ponents or parts thereof, the customer releases Xerox from any and all liability for the customer
actions, and the customer agrees to indemnify, defend and hold Xerox harmless from any third
party claims which arise directly or indirectly from such service.

XEROX® and XEROX and design®, PhaserSMART®, DocuCard®, DocuSP®, FreeFlow®

eWare®, infoSMART®, Made For Each Other®, PagePack™, ProfitAccelertor™, Versa-

r

Cent
Link®, WorkCentre™, and Walk-Up™ are trademarks of Xerox Corporation in the United
States and/or other countries.

Other company trademarks are also acknowledged.

As an ENERGY STAR® partner, Xerox Corporation has determined that this product meets the

RGY STAR guidelines for energy efficiency. The ENERGY STAR name and logo are reg-

ENE
istered U.S. marks.

Unpublished rights reserved under the copyright laws of the United States. Contents of this
publication may not be reproduced in any form without permission of Xerox Corporation.

Copyright protection claimed includes all forms of matters of copyrightable materials and infor­mation now allowed by statutory or judicial law or hereinafter granted, including without limita­tion, material generated from the software programs which are displayed on the screen such
as styles, templates, icons, screen displays, looks, etc.

Xerox technical training materials and service manuals are intended for use by authorized
Xerox service technicians and service partners only and are not for resale. These materials
may not be distributed, copied or otherwise reproduced without prior written consent from
Xerox Corporation.

Initial Issue
Xerox® VersaLink® C605F Family Printer

May 2017

Introduction

May 2017

ii

Initial Issue

Xerox® VersaLink® C605F Family Printer

About This Manual .......................................................................................................... iii

How To Use This Manual ................................................................................................ iii

Change History ............................................................................................................... iv

Service Safety Summary................................................................................................. vii

Symbols Used on the Product......................................................................................... x

Voltage Measurement and Specifications ....................................................................... xi

Health and Safety Incident Reporting ............................................................................. xi

Regulatory Specifications ................................................................................................ xii

Translation of Warnings .................................................................................................. xiii

Technical Support Information ........................................................................................ xvi

Introduction

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

i

Introduction

Introduction

May 2017

ii

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

About This Manual

The Xerox® VersaLink® C500/C505/C600/C605/C605_Tall Color Printer Service Manual is
part of a multinational service documentation system delivered in the standard Xerox EDOC
service manual format. This manual is the primary document used for diagnosing, repairing,
maintaining, and troubleshooting these systems. The Service Manual is the controlling publica
tion for a service call. To ensure product understanding, complete the Xerox Service Training
Program for this printer.

How To Use This Manual

Always start with the Service Call Procedures, Section 1. Perform Initial Actions and verify the
problem, then follow the directions given.

-

How to Differentiate Between Machine Variants

The machines will be identified in this manual by the model identifier: VersaLink® C500/505,
C600/C605 and C605_Tall.

Organization

Section titles and the information contained in each is presented in the following paragraphs:

Section 1 Service Call Procedures

This section is used to start and complete a service call. The procedures in this section will
either direct you to a Repair Analysis Procedure (RAP), or identify a faulty component or sub
assembly.

Section 2 Status Indicator Repair Analysis Procedures

This section contains the Repair Analysis Procedures (RAPs) and checkouts necessary to
diagnose, isolate and repair faults other than image quality faults.

Section 3 Image Quality

This section contains the Image Quality Repair Analysis Procedures (IQ RAPs), checkouts and
setup procedures necessary to diagnose, isolate and repair image quality faults.

Section 4 Repairs/Adjustments

This section contains the instructions for removal, replacement, and adjustment of parts.

Section 5 Parts List

This section contains the illustrated spare parts list. Any part that is spared or that must be
removed to access a spared par t is illustrated.

Section 6 General Procedures / Information

This section contains all other procedures, product specifications and general information.

Section 7 Wiring Data

This section contains the wiring diagrams.

Section 8 Principles of Operation

This section contains details of printer operation and component locations.

Component Names

Names of parts that appear in the disassembly procedures may not be exactly the same as the
names that appear on the part or listed in the Parts List. For example; a part called the Regis
tration Chute Assembly may appear on the Parts List as Assembly, Chute REGI.

• VersaLink C500 Printer (SFP) (Low Speed)

• VersaLink C505 Multifunction Printer (MFP) (Low Speed)

• VersaLink C600 Printer (SPF) (High Speed)

• VersaLink C605 Multifunction Printer (MFP) (High Speed)

• VersaLink C605 Multifunction Printer (MFP) - Tall (High Speed with accessory opening)

­When a procedure, par ts list description or other reference is unique amongst different models

of machine, the appropriate model designator is indicated. Any artwork is also specific. The
VersaLink® C500/C505/C600/C605/C605_Tall Color Printer models may also be referred to as
SFP and MFP respectively.

NOTE: This manual servic es all configurations of the machine. Ignor e references to opt ions
not installed on the machine.

Warnings, Cautions and Notes

WARNING

A warning is used whenever an operating or maintenance procedure, practice, condi­tion or statement, if not strictly observed, could result in personal injury.

A translated version of all warnings is in Translation of Warnings.

CAUTION

A caution is used wh enever an operation or mainten ance procedure, practice, conditio n or
statement, if not strictly observed, could result in dam age to the equi pme nt.

NOTE: A note appears to highlight a procedure, practice, condition or statement.

Service Acronyms

While using this service documentation, you may encounter acronyms that are unfamiliar.

To find definitions for Xerox acronyms, go to the following page in your web browser, then enter
the acronym and click Search:

https://open.xerox.com/Services/acronym

-

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

iii

Introduction

About This Manual, How To Use This Manual

Change History

This page gives information on major changes to the service manual. Go to the relevant
update.

• BUS Update July 2018

BUS Update July 2018

The following procedures are updated:

•Introduction

• Change History

• SCP 1 Initial Actions

• SCP 5 Subsystem Maintenance

• SCP 6 Final Actions

• SCP 7 Configurations and Options

• Troubleshooting Overview

• 016-215, 016-216 SW Option Fail RAP

• 016-210, 506, 777, 780, 798 HDD Error RAP

• 016-220 to 016-226, 240 S2X Error RAP

• 016-233 SW Option Fail (USB Host Not Installed) RAP

• 016-312, 313, 314, 320 SW Option Fail (Hybrid WaterMark) RAP

• 016-316, 317, 318, 329, 333, 334 Page Memory Error RAP

• 016-322 JBA Account Full RAP

• 016-330, 331, 332 Cont System Memory Fail RAP

• 016-335 to 016-351 Controller Fail RAP

• 016-353, 016-354 IOT-Controller Communication Fail RAP

• 016-358 Controller Parallel Card Fail RAP

• 016-359, 016-361 Controller USB Fail RAP

• 016-363 Controller LyraCard Fail RAP

• 016-364, 016-365 Controller USB 2.0 Fail RAP

• 016-368, 369, 370 Controller Diagnostic Fail RAP

• 016-371 Controller USB 1.1 Host Fail RAP

• 016-383 Controller OS Communication Fail RAP

• 016-500, 016-501 Downloader Failure RAP

• 016-502 ROM Write Error RAP

• 016-606, 016-608 Controller Connection Fail RAP

• 016-611 EMMC Card Connection Fail RAP

• 016-708 Annotation/Watermark HDD Full RAP

• 016-709 ART EX Command Error RAP

• 016-712 Panther Capacity RAP

• 016-713 Security Box Password Error RAP

• 016-714 Security Box Not Enabled RAP

• 016-715 ESCP Form Invalid Password RAP

• 016-716 TIFF Data Overflow RAP

• 025-596, 025-597 HDD Diagnostics RAP

• 026-710 S/MIME Unsupported Cipher RAP

• 026-711 Multi-Page File Size RAP

• 027-741 Template Server Connect Fail RAP

• 027-742 HDD File System Full RAP

• 033-523 and 033-546 Line Not Connected RAP

• 033-530 DTMF Illegal Procedure RAP

• 042-348 Over Temperature Detect Fail RAP

• 045-311 Controller Communication Fail RAP

• 045-371 LPH DL Fail MULT RAP

• 047-216 Finisher Comm Fail RAP

• 071-101 Paper Jam in Tray1 RAP

• 075-100 JAM in Bypass Tray RAP

• 077-101 Paper Jam RAP

• 077-104 Exit Sensor Off Jam RAP

• 077-123 Registration Sensor Jam (Duplex) RAP

• 077-322 Option Comm Fail RAP

• 077-909 Paper Jam RAP

• 089-623 to 089-679 LED Offset Correction Error RAP

• 091-313, 091-402, 091-480 to 482, 091-913 to 929 Drum/CRUM RAP

• 093-912 Toner Cartridge Empty (K) RAP

• 093-913 to 093-939 and 096-918 CRUM Error RAP

• 099-396 to 099-399 Fuser Temperature Fault RAP

• 116-382 ABL Initialize Fail RAP

• 116-383 PIT Lib Failure RAP

• 116-396 RAPS140 Self Test Fail RA

• 124-310, 311, 314, 316, 318, 322, 344, 380 DC132 Error RAP

• 124-312, 124-357 DC132 Error 12 RAP

• 124-313, 124-356 DC132 Error 10 RAP

• 124-315, 317, 355 DC132 Error 02, 04 and 14 RAP

• 124-319 DC132 Error 08 RAP

• 124-320 SEEPROM Fail RAP

• 124-321 Backup SRAM Fail RAP

• 124-323 DC132 06 RAP

• 124-325 Billing Restoration Fail RAP

• 124-327 IOT Speed Change Software Fail RAP

• 124-331 to 124-339 ESS ROM DIMM RAP

• 124-340 CRUM Market Fail All RAP

• 124-341, 351, 361, 381, 391 CRUM Market Fail MCU RAP

• 124-342 CRUM Market Fail SYS 1 RAP

• 124-343 CRUM Market Fail SYS 2 RAP

• 124-344, 346, 348 Billing Meter Mismatch RAP

• 124-346, 348 Information Mismatch RAP

• 124-347 Billing CountType Restoration Fail RAP

Introduction

Change History

May 2017

iv

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

• 124-349 Modal Break Points Restoration Fail RAP

• 124-350, 354, 351 CRUM OEM Fail RAP

• 124-352 CRUM OEM Fail SYS 1 RAP

• 124-360 CRUM Validation Fail All RAP

• 124-361 CRUM Validation Fail MCU RAP

• 124-362 CRUM Validation Fail SYS 1 RAP

• 124-363 CRUM Validation Fail SYS 2 RAP

• 124-372, 373, 374 IOT Soft Fail RAP

• 124-380 CRUM Market Fail All (2) RAP

• 124-381 CRUM Market Fail MCU 2 RAP

• 124-382 CRUM Market Fail SYS 1 (2) RAP

• 124-383 CRUM Market Fail SYS 2 (2) RAP

• 124-391 CRUM OEM Fail MCU (2) RAP

• 124-392 CRUM OEM Fail SYS 1 (2) RAP

• 124-393 CRUM OEM Fail SYS 2 (2) RAP

• 124-372 to 124-374 IOT Soft Fail RAP

• 127-310 to 127-315, 342 ESS Error RAP

• 133-710 Tray Select Fail RAP

• OF 1 Unusual Noises RAP

• OF 2 Blank UI RAP

• OF 3 Special Boot Modes RAP

• OF 4 POST Error RAP

• IQ1 Image Quality Entry

• IQ2 Light or Undertoned Print

• IQ3 Blank Print or Missing One Color

• IQ4 Unfused Image

•IQ5 Random Spots

• IQ6 Bead Carry-Out

• IQ7 Cross Process Banding

• IQ8 In-Process Lines / Streaks

• IQ9 Cyclic Dots / Line

• IQ10 Vertical Deletions

• IQ11 Horizontal Banding (Auger Marks)

• IQ12 Uneven Density

•IQ13 Ghosting

• IQ14 High Background on Prints

• IQ15 Fuzzy/Blurry Text and Image

• IQ16 Wrinkled or Creased

• IQ17 Leading Edge Paper Damage

• IQ18 Incorrect Image Position or Margins

• IQ19 Images are Skewed

• IQ20 Color Registration is out of Alignment

•IQ21 Skew Check

• IQ22 Registration Check

• REP 1.1 UI Console Assembly (C505/C605/C605_Tall)

• REP 1.2 UI Inner Cover (C505/C605/C605_Tall)

• REP 1.3 UI Frame Cover (C505/C605/C605_Tall)

• REP 1.4 UI Harness (C505/C605/C605_Tall)

• REP 1.5 UI Access Door (C505/C605/C605_Tall))

• REP 1.6 UI Console Assembly (C500/C600)

• REP 1.7 UI Inner Cover (C500/C600)

• REP 1.8 UI Harness (C500/C600)

• REP 2.1 LPH Color Head Assembly

• REP 2.2 Guide Cover Assembly

• REP 2.3 Xerographic CRUM FFC Kit

• REP 3.1 Main Drive Assembly (C505/C605/C605_Tall)

• REP 3.2 Main 2 Drive Assembly (C505/C605/C605_Tall)

• REP 3.3 Main 2 Drive Assembly (C505/C605/C605_Tall)

• REP 3.4 Waste Drive Assembly (C505/C605/C605_Tall)

• REP 3.5 Bypass (MSI) Drive Assembly (C505/C605/C605_Tall)

• REP 3.6 Link Coupling Assembly (C505/C605/C605_Tall)

• REP 3.7 Drive Motor Assembly (C505/C605/C605_Tall)

• REP 3.8 Main Drive Assembly (C500/C600)

• REP 3.9 Main 2 Drive Assembly (C500/C600)

• REP 3.10 Main 3 Drive Assembly (C500/C600)

• REP 3.11 Waste Drive Assembly (C500/C600)

• REP 3.12 Bypass (MSI) Drive Assembly (C500/C600)

• REP 3.13 Link Coupling Assembly (C500/C600)

• REP 4.1 Main Fan

• REP 4.2 Sub Fan

• REP 4.3 Rear Fan

• REP 4.4 Foot and Foot Assembly Kit

• REP 5.1 Dispenser Assemblies YMCK

• REP 5.2 Toner CRUM Connector Assembly

• REP 5.3 Toner Full Sensor

• REP 5.4 Dispenser Drive Assembly Kit

• REP 6.1 Transfer Belt Unit

• REP 6.2 Color Toner Density (CTD) Sensor Assembly

• REP 6.3 Photo Sensor (K-Mode)

• REP 7.1 Nip Retract Drive Assembly

• REP 7.2 Nip Retract Shaft Assembly

•REP 7.3 Fuser

• REP 8.1 LPH Cleaner Assembly

• REP 8.2 Erase Lamp Assembly

• REP 8.3 XERO DEVE CRU Assembly and Y/M/C/K Guide Cover Assembly

• REP 9.1 IOT 550 Feed Tray Assembly

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

v

Introduction

Change History

• REP 9.2 CST Separator Holder Assembly

• REP 9.3 Tray Dust Cover

• REP 9.4 Feed and Separator Roll Kit

• REP 10.1 Optional 550-Sheet Feeder

• REP 10.2 550 OPF Foot

• REP 10.3 Option Feeder Size Switch Assembly

• REP 10.4 LED Harness Assembly Kit

• REP 10.5 Upper Feed Chute

• REP 10.6 Feed Roll Assembly Kit (Optional Feeder)

• REP 10.7 No Paper Actuator (Optional Feeder)

• REP 10.8 Optional 550-Sheet Cassette Assembly

• REP 10.9 Cassette Separator Holder Assembly (Option Feeder)

• REP 10.10 Tray Dust Cover

• REP 10.11 Cassette Separator Roll Kit

• REP 11.1 HCF Right Side Cover

• REP 11.2 HCF Left Front Corner, Shade Tray LED and PWB LED Cover

• REP 11.3 HCF Left Side Cover

• REP 11.4 HCF Rear Cover

• REP 11.5 HCF Feeder Assembly

• REP 11.6 HCF LED Harness Assembly

• REP 11.7 HCF PWB

• REP 11.8 HCF Main Motor Assembly

• REP 11.9 HCF Main Motor Assembly P1

• REP 11.10 HCF Rear Interlock Switch

• REP 11.11 HCF Feed and Separator Roll

• REP 11.12 HCF No Paper Actuator

• REP 13.1 Bypass Tray Frame Assembly

• REP 13.2 Bypass Tray Feed Roll

• REP 13.3 Bypass Tray No Paper Sensor

• REP 13.4 Bypass Tray TA1/TA2 Roller Assembly Kit

• REP 13.5 MSI Bypass Tray Assembly

• REP 13.6 Bypass Tray Separator Holder Assembly

• REP 14.1 Rear Fan

• REP 14.2 Duplex Relay Cover

• REP 15.1 Optional 550-Sheet Registration Chute

• REP 15.2 Duplex Registration Roller Assembly Kit

• REP 15.3 Registration Chute Feeder Assembly

• REP 15.4 No Paper Actuator (Registration)

• REP 15.5 Registration Actuator

• REP 15.6 Registration Photo Sensor

• REP 15.7 Feed Roll Assembly

• REP 15.8 Upper Feed Chute

• REP 15.9 Feed and Separator Roll Kit

• REP 17.1 Exit Chute Assembly (C505/C605/C605_Tall)

• REP 17.2 Main H Exit Drive Assembly (C505/C605/C605_Tall)

• REP 17.3 Full Stack Sensor (C505/C605/C605_Tall)

• REP 17.4 Full Stack Actuator (C505/C605/C605_Tall)

• REP 17.5 Exit Sensor (C505/C605/C605_Tall)

• REP 17.6 Exit Chute Assembly (C500/C600)

• REP 17.7 Main M Exit Drive Assembly (C500/C600)

• REP 17.8 Full Stack Sensor (C500/C600)

• REP 17.9 Full Stack Actuator (C500/C600)

• REP 17.10 Exit Sensor (C500/C600)

• REP 19.1 Front Inner Cover (C505/C605/C605_Tall)

• REP 19.2 Right Side Front Cover (C505/C605/C605_Tall)

• REP 19.7 Left Side Cover (C505/C605/C605_Tall)

• REP 19.8 Left Side IIT Cover (C505/C605/C605_Tall)

• REP 19.9 Second Bias Transfer Roller Assembly (C505/C605/C605_Tall)

• REP 19.10 Left Front Cover (C505/C605/C605_Tall)

• REP 19.11 Toner Cover Assembly (C505/C605/C605_Tall)

• REP 19.12 Right Side Cover Assembly (C505/C605/C605_Tall)

• REP 19.13 Top Cover (C505/C605/C605_Tall)

• REP 19.14 Left Side Cover (C505/C605/C605_Tall)

• REP 19.15 Right Side Front Cover (C500/C600)

• REP 19.16 WIFI Cap (C505/C605/C605_Tall)

• REP 19.17 ESS Window Assembly Kit (C505/C605/C605_Tall)

• REP 19.18 Rear Cover Assembly (C505/C605/C605_Tall)

• REP 19.19 Front Inner Cover (C505/C605/C605_Tall)

• REP 19.24 ESS Window Assembly Kit (C500/C600)

• REP 19.32 Not Used

• REP 19.33 Not Used

• REP 19.35 Top Cover (C605_Tall)

• REP 19.40 Not Used

• REP 19.41 Not Used

• REP 19.42 Not Used

• REP 19.47 Left Side Front Cover (C500/C600)

• REP 19.54 WIFI Cap (C500/C600)

• REP 19.55 Not Used

• REP 19.56 Not Used

• REP 20.1 Mailbox Left Cover

• REP 20.2 Mailbox Right Cover and Stapler Assembly

• REP 20.3 Mailbox Top Cover

• REP 20.4 MBX PWB

• REP 20.5 Mailbox LVPS PWB

• REP 20.6 Mailbox Motor Assembly

• REP 20.7 Mailboc Gate Solenoid Assembly

Introduction

Change History

May 2017

vi

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

• REP 20.8 Mailbox Tray Assembly

• REP 20.9 Mailbox Bottom Tray Assembly

• REP 20.10 Mailbox Bin Gate Solenoid Assembly

• REP 21.1 Finisher Left Cover

• REP 21.2 Finisher Right Cover

• REP 21.3 Finisher Top Cover

• REP 21.4 Finisher PWB

• REP 21.5 Finisher LVPS PWB

• REP 21.6 Finisher Motor Assembly

• REP 21.7 Finisher Gate Solenoid Assembly

• REP 21.8 Finisher Lower Cover

• REP 21.9 Finisher Stepping Motor Assembly

• REP 21.10 Finisher Stapler Assembly

• REP 21.11 Finisher Base Tray Assembly

• 5 Parts Lists - All

• GP 7 Machine Specifications

• GP 9 Software Version Upgrade

• GP 15 Special Boot Modes

• GP 18 Printing Reports

• GP 39 Reset Administrator Password

• GP 41 Hardware Information

• GP 43 Customer Administration Tools

• GP 44 FFC Cables

• dC612 Print Test Pattern

• dC945 IIT Calibration

• Reference Library

Service Safety Summary

General Guidelines

For qualified service personnel only: Refer also to the section Electrical Safety.

Avoid servicing alone: Do not perform internal service or adjustment of this product unless
another person capable of rendering first aid or resuscitation is present.

WARNING

While the printer is on, never touch live parts if not required. Power is supplied to the AC
inlet, LVPS PWB (PL 18.1 Item 16/PL 18.5 Item 16), and ESS MFP/ESS SFP PWBs (PL

18.1 Item 5/PL 18.5 Item 5) even while the printer is off. Never touch these live compo

nents.

Use care when servicing with power applied: Dangerous voltages may exist at several points in
this product. To avoid personal injury, do not touch exposed connections and components
while power is on. Disconnect power before removing the power supply shield or replacing
components.

Do not wear jewelry: Remove jewelry prior to servicing. Rings, necklaces and other metallic
objects could come into contact with dangerous voltages and currents.

Electrical Safety

• Use the Power Cord supplied with the printer.

• Plug the Power Cord directly into a properly grounded electrical outlet.

• Do not use a ground adapter plug to connect the printer to an electrical outlet that does

not have a ground connection terminal.

• Do not use an extension cord or power strip.

• Do not place the system in an area where people might step on the power cord.

• Do not place objects on the power cord.

• Do not block ventilation openings. These openings prevent printer overheating.

• Do not drop paper clips or staples into the printer.

Operational Safety

The printer and supplies were designed and tested to meet strict safety requirements. These
include safety agency examination, approval, and compliance with established environmental
standards.

-

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

Pay attention to these safety guidelines to ensure the continued, safe operation of the printer.

• Use the supplies specifically designed for your system. The use of unsuitable materials

may cause poor performance and a possible safety hazard.

• Follow all warnings and instructions marked on, or supplied with, the system, options and

supplies.

NOTE: The Total Satisfaction Guarant ee is availabl e in the United States and Canada. Cover­age may vary outside these areas; please contact your local representative for details.

Maintenance Safety

• Do not attempt maintenance not specifically described in the printer documentation.

May 2017

vii

Change History, Service Safety Summary

Introduction

• Do not use aerosol cleaners. The use of supplies that are not approved may cause poor
performance and could create a hazardous condition.

• Do not burn any consumables or routine maintenance items. For information on Xerox
supplies recycling programs, go to www.xerox.com/gwa.

Safety Labels

Read and obey all posted caution, warning, and danger labels. Throughout the printer, these
safety labels are displayed on potentially dangerous components. As you service the printer,
check to make certain that all safety labels remain in place.

• Caution: An unapparent hazard exists that may cause personal injury or damage to the
equipment. For example, a panel may cover the hazardous area.

• Warning: An unapparent hazard exists that may cause serious personal injury.

• Danger: An unapparent hazard exists that may cause serious personal injury or death.

Safety Interlocks

Use caution so that the safety devices for preventing accidents (interlocks switches, fuses,
thermostats, etc.) and the protective parts for users (covers, control panel, etc.) can function as
intended. Make sure all covers are in place and all interlock switches are functioning correctly
after you have completed a service call. If you bypass an interlock switch, use extreme caution
when working on or around the printer. Figure 1 and Figure 2 show the interlock switch loca
tions and circuitry.

-

Introduction

Service Safety Summary

May 2017

viii

Figure 1 Safety interlock switches

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

Drive Units

When servicing gears or other driving units, be sure to turn off the power switch and unplug the
power cord. Drive them manually when required.

High-Temperature Units

When servicing high-temperature units (securing unit, etc.), be sure to turn them off to prevent
burns, injuries and other troubles. Remove the power plug and wait 30 minutes before starting
service processes so they have cooled down sufficiently.

Routing Wire Harnesses

Before starting the service operation, carefully check how the harness wires are routed. When
routing them, check that they are routed in the same way as they were before the servicing,
and that they are not pinched or do not interfere with the corners or edges of any operating
components.

Battery

A lithium battery is used on the ESS PWB.

WARNING

To avoid the possibility of fire or explosion, always replace the battery with the same
type, and dispose of old batteries as required by local regulations.

Figure 2 Safety system schematic

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

ix

Introduction

Service Safety Summary

Symbols Used on the Product

The following precautionary symbols may appear on the machine.

Figure 1. indicates Danger High Voltage.

Figure 1 High voltage symbol

Figure 2. is the Protective Ground (Earth) symbol.

Figure 2 Protective ground (earth) symbol

Figure 3. is the symbol indicating a hot surface. Use caution to avoid personal injury.

Figure 3 Hot surface symbol

Figure 5 Pinch Injury symbol

Figure 6. is the symbol to use caution (or draws attention to a particular component). Refer to

the manual(s) for information.

Figure 6 Use Caution symbol

Figure 7. is the symbol indicating that the item is sensitive and should not be touched.

Figure 7 Do Not Touch symbol

Figure 8. is the symbol indicating the item is sensitive to sunlight, and exposure to it will reduce

its life span.

Figure 4. is the symbol indicating that the surface is hot while the printer is running. After turn-

ing off the power, wait 30 minutes.

Figure 4 Wait 30 minutes symbol

Figure 5. is the symbol indicating where to avoid pinching fingers in the printer. Use caution to

avoid personal injury.

Introduction

May 2017

Symbols Used on the Product

Figure 8 No Sunlight symbol

Figure 9. is the symbol indicating the item is sensitive to any light, and exposure to it will reduce

its life span.

Figure 9 No Light symbol

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x

Xerox® VersaLink® C605F Family Printer

Voltage Measurement and Specifications

Table 1 shows the voltages present in the Xerox® VersaLink® C500/C505/C600/C605/
C605_Tall Color SFP and MFP Printer. Measurements of DC voltage must be made with refer
ence to the specified DC Common, unless some other point is referenced in a diagnostic pro­cedure. All measurements of AC voltage should be made with respect to the adjacent return or
ACN wire.

Table 1 Voltage Measurement and Specifications

Volt ag e Specification

Input Power 220VAC 198VAC TO 254VAC

Input Power 100VAC 90VAC TO 135VAC

Input Power 120VAC 90VAC TO 135VAC

+5VDC +4.75VDC TO +5.25VDC

+24VDC +23.37VDC TO +27.06VDC

Health and Safety Incident Reporting

I. Summary

­This section defines requirements for notification of health and safety incidents involving Xerox

products (equipment and materials) at customer locations.

II. Scope

Xerox Corporation and subsidiaries worldwide.

III. Objective

To enable prompt resolution of health and safety incidents involving Xerox products and to
ensure Xerox regulatory compliance.

IV. Definitions

Incident:

Logic Voltage Levels

Table 2 shows the logic levels present in th.Xerox® VersaLink® C500/C505/C600/C605/
C605_Tall Color SFP and MFP Printer. Measurements of logic levels must be made with refer
ence to the specified DC Common, unless some other point is referenced in a diagnostic pro­cedure.

Table 2 Logic Levels

Volt ag e H/L Specification

+5VDC H = +3.00VDC or greater

L = below 0.8VDC

+3.3VDC H = +2VDC or greater

L =below 0.8VDC

DC Voltage Measurement in RAPs

The RAPs have been designed so that when it is required to use the DMM to measure a DC
voltage, the first test point listed is the location for the red (+) meter lead and the second test
point is the location for the black meter lead. For example, the following statement may be
found in a RAP.

There is +5VDC from P/J7 to P/J68.

In this example, the red meter lead would be placed on P/J7 and the black lead on P/J68.

If a second test point is not given, it is assumed that the black meter lead may be attached to
chassis ground.

An event or condition occurring in a customer account that has resulted in injur y, illness or
property damage. Examples of incidents include machine fires, smoke generation, physical
injury to an operator or service representative. Alleged events and product conditions are

-

included in this definition.

V. Requirements

Initial Repor t:

1. Xerox organizations shall establish a process for individuals to report product incidents to

Xerox Environment Health & Safety within 24 hours of becoming aware of the event.

2. The information to be provided at the time of repor ting is contained in Appendix A (Health

and Safety Incident Report involving a Xerox product).

3. The initial notification may be made by any of the following methods:

• For incidents in North America and Developing Markets West (Brazil, Mexico, Latin
American North and Latin American South):

– Phone* Xerox EH&S at: 1-800-828-6571.

– Electronic mail to Xerox EH&S

– FAX Xerox EH&S at: 1-585-422-6449 (intelnet 8*222 6449).

• For incidents in Europe and Developing Markets East (Middle East, Africa, India,
China and Hong Kong):

– Phone* Xerox EH&S at: [phone].

– Electronic mail Xerox EH&S at: [e-mail].

– FAX Xerox EH&S at: [phone] (intelnet 8*668 3914).

*Initial notification made by phone must be followed within 24 hours by a completed inci­dent report and sent to the indicated electronic mail address or FAX number.

NOTE: If sending a FAX, please also send the original via internal mail.

Responsibilities for resolution:

1. Business Groups/Product Design Teams responsible for the product involved in the inci­dent shall:

a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.

b. Fund all field retrofits.

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Introduction

Voltage Measurement and Specifications, Health

2. Field Service Operations shall:

a. Preserve the Xerox product involved and the scene of the incident inclusive of any

associated equipment located in the vicinity of the incident.

b. Return any affected equipment/par t(s) to the location designated by Xerox EH&S

and/or the Business Division.

c. Implement all safety retrofits.

3. Xerox EH&S shall:

a. Manage and report all incident investigation activities.

b. Review and approve proposed product corrective actions and retrofits, if necessary.

c. Manage all communications and correspondence with government agencies.

d. Define actions to correct confirmed incidents.

Regulatory Specifications

Xerox has tested this product to electromagnetic emission and immunity standards. These
standards are designed to mitigate interference caused or received by this product in a typical
office environment.

United States (FCC Regulations)

The Xerox® VersaLink® C500/C505/C600/C605/C605_Tall Color SFP and MFP Printers have
been tested and found to comply with the limits for a Class A digital device pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a commercial installation. This equipment generates, uses, and can radiate
radio frequency energy. If it is not installed and used in accordance with these instructions, it
may cause harmful interference to radio communications. Operation of Class A equipment in a
residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his/her own expense. There is no guarantee that interference will not
occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment Off and On, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiver.

• Increase the separation between the equipment and receiver.

• Connect the equipment to a different electrical circuit.

• Consult the dealer or an experienced radio/television technician for help.

Any modifications not expressly approved by Xerox could void the user's authority to operate
the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface
cables.

Introduction

Health and Safety Incident Reporting, Regulatory

Canada (Regulations)

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

European Union

CE Mark

The CE mark (Figure 1.) applied to this product symbolizes
Xerox’s declaration of conformity with the following applica

Figure 1 CE Symbol

February 26, 2014, Low Voltage Directive 2014/35/EU

April 20, 2014, Electromagnetic Compatibility Directive 2014/30/EU

This product, if used properly in accordance with the user's instructions, is neither dangerous
for the consumer nor for the environment.

May 2017

xii

ble Directives of the European Union as of the dates indi­cated:

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To ensure compliance with European Union regulations, use shielded interface cables.

A signed copy of the Declaration of Conformity for this product can be obtained from Xerox.

Translation of Warnings

WARNING

Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus­tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

DANGER: Mettez la machine hors tension. Déconnectez le cordon d'alimentation de l'ali­mentation du client lorsque vous réalisez des tâches qui ne nécessitent pas d'électric­ité. L'électricité peut être à l'origine de blessures, voire d'un accident mortel. Les pièces
amovibles peuvent être à l'origine de blessures.

AVVERTENZA: Spegnere la macchina. Scollegare il cavo di alimentazione dall'alimenta­tore quando si eseguono attività che non richiedono elettricità. L'elettricità può causare
morte o lesioni personali. Le parti in movimento possono causare lesioni personali.

VORSICHT: Schalten Sie die Stromversorgung der Maschine ab. Ziehen Sie das Stromk­abel ab, wenn Sie Aufgaben ausführen, für die keine Stromversorgung benötigt wird.
Stromschläge können Todesfällen oder Verletzungen verursachen. Bewegliche Teile
können zu Verletzungen führen.

AVISO: Apague la electricidad de la máquina. Desconecte el cable de alimentación eléc­trica de la toma de pared mientras esté realizando tareas que no necesiten corriente. La
electricidad puede causar daños o la muerte. Las partes móviles pueden causar daños.

WARNING

Perform the steps in the following procedure carefully. Failure to follow this procedure
carefully could result in electrical shock and personal injury.

DANGER: Faire très attention en effectuant les étapes de la procédure suivante. Si cette
procédure n'est pas strictement respectée, il y a des risques d'électrocution et d'autres
blessures.

AVVERTENZA: Si prega eseguire attentamente la seguente procedura. Omettere di
eseguire attentamente la procedura indicata può provocare forti scosse e gravi ferite.

VORSICHT: Befolgen Sie die Schritte der folgenden Anleitung genau. Die Nichtbefol­gung dieser Anweisungen kann elektrischen Schlag oder andere Körperverletzungen
zur Folge haben.

AVISO: Lleve a cabo los pasos del procedimiento siguiente con mucho cuidado. No
seguir este procedimiento cuidadosamente puede ocasionar una descarga eléctrica y
lesiones personales

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Introduction

Regulatory Specifications, Translation of Warnings

WARNING

Use extreme care when working in the following area. Some of the components are elec­trically energized and could cause electrical shock and personal injury if touched.

DANGER: Faire très attention en travaillant dans la zone suivante. Certains éléments
portent une charge électrique et présentent un risque d'électrocution et de graves bles
sures s'ils sont touchés.

AVVERTENZA: Maneggiare la seguente area con la massima precauzione. Alcuni com­ponenti sono carici di corrente elettrica e se toccati possono provocare scosse
elettriche e lesioni.

VORSICHT: Bei Arbeiten in folgenden Bereichen besondere Vorsicht walten lassen.
Einige der Komponenten sind elektrisch aufgeladen und können bei Berührung einen
Stromschlag und körperliche Verletzung verursachen

AVISO: Tenga mucho cuidado al trabajar en el área siguiente. Algunos de los compo­nentes están cargados eléctricamente y podrían producir descargas y lesiones, si se
tocan

WARNING

Do not work in a confined space. 1 m (39 inches) space is needed for safe working.
DANGER: Ne pas travailler dans un espace restreint. 1 mètre d'espace est nécessaire

pour un dépannage en toute sécurité.
AVVERTENZA: Non lavorare in uno spazio limitato; è necessario uno spazio di almeno

un metro attorno alla macchina per la sicurezza dell'operatore.
VORSICHT: Nur mit ausreichendem Bewegungsspielraum (1 m) arbeiten.
AVISO: No trabaje en un espacio reducido. Se necesita 1 metro de espacio para trabajar

con seguridad.

WARNING

Use safe handling procedures when removing the module. Refer to GP 16. The module
is heavy.

DANGER: Conformez-vous aux procédures de manipulation de sécurité pour le retrait
du module. Reportez-vous à. Le module est lourd.

AVVERTENZA: Utilizzare procedure di gestione sicure durante la rimozione del modulo.
Vedere. Il modulo è pesante.

VORSICHT: Verwenden Sie sichere Vorgehensweisen zum Entfernen des Moduls. Siehe
auch. Das Modul ist sehr schwer.

AVISO: Utilice los procedimientos de seguridad cuando elimine el módulo. Consulte el.
El módulo es pesado.

WARNING

Follow the service procedure exactly as written. Use of controls or adjustments other
than those specified in this manual, may result in an exposure to invisible laser radia
tion. During servicing, the invisible laser radiation can cause eye damage if looked at
directly.

­DANGER: Les procédures de dépannage doivent être suivies à la lettre. Si les réglages
ou vérifications ne sont pas effectués suivant les instructions de ce manuel, il peut y
avoir un risque d'exposition dangereuse au faisceau laser. Celui-ci peut provoquer des
lésions oculaires s'il est observé directement.

AVVERTENZA: Eseguire le procedure di servizio esattamente come descritto. L'utilizzo
di dispositivi di controllo o di registrazione diversi da quelli riportati in questo manuale
potrebbe comportare un'esposizione a radiazioni laser invisibili. Tali radiazioni possono
danneggiare gli occhi se si guarda direttamente il fascio laser durante gli interventi di
servizio.

VORSICHT: Die Wartungsarbeiten genau den Anweisungen entsprechend durchführen.
Der Umgang mit Steuer- oder Bedienelementen, deren Verwendung nicht ausdrücklich
in diesem Handbuch angewiesen wurde, kann dazu führen, dass unsichtbare Laser
strahlung frei gesetzt wird. Direkter Blickkontakt mit dem Laserstrahl kann bleibende
Augenschäden verursachen.

AVISO: Siga los procedimientos de mantenimiento tal como están descritos. El uso de
controles o ajustes no especificados en este manual puede tener como resultado la
exposición a radiación láser invisible. Durante las operaciones de mantenimiento, la
radiación de láser invisible puede causar daños en los ojos si se mira directamente a
ella.

WARNING

USA and Canada. Do not install this machine in a hallway or exit route that does not
have 1.12 m (44 inches) of space additional to the normal space requirements in front of
the machine. To conform with fire regulations this additional 1.12 m (44 inches) of space
is needed in front of the machine in hallway and exit routes.

DANGER: États-Unis et Canada. Si cette machine est installée dans un couloir ou une
voie de sortie, 1,12 m (44 pouces) d'espace supplémentaire à l'espace normal doit être
disponible devant la machine conformément aux normes de sécurité d'incendie.

AVV ERTEN ZA: N/ A
VORSICHT: N/A
AVISO: Estados Unidos y Canadá. No instale esta máquina en un corredor o ruta de sal-

ida que no tenga 1.12 m (44 pulgadas) de ancho delante de la máquina, sin incluir el
espacio que ocupe la máquina. Este espacio adicional de 1.12 m (44 pulgadas) delante
de la máquina en corredores y rutas de salida es necesario para cumplir los requisitos
de las normas sobre incendios.

-

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Introduction

Translation of Warnings

May 2017

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Xerox® VersaLink® C605F Family Printer

WARNING

Use only Xerox materials and components. This product is safety certified using Xerox
materials and components. The use of non Xerox materials and components may invali
date the safety certificate.

DANGER: N'utilisez que des matières premières et des composants Xerox. La sécurité
du produit est assurée dans le cadre de son utilisation avec des matières premières et
des composants Xerox. L'utilisation de matières premières et de composants autres
que ceux de Xerox risque d'invalider le certificat de sécurité.

AVVERTENZA: Utilizzare solo materiali e componenti Xerox per avvalersi della certifica­zione di protezione. L'utilizzo di materiali e componenti non Xerox può rendere nulla la
certificazione di protezione.

VORSICHT: Verwenden Sie nur Materialien und Komponenten von Xerox. Dieses
Produkt besitzt die Sicherheitszertifizierung bei Verwendung von Xerox-Materialien und

-Komponenten. Die Verwendung von Materialien und Komponenten anderer Hersteller
setzt möglicherweise das Sicherheitszertifikat außer Kraft.

AVISO: Utilice solo los materiales y componentes Xerox. Este producto dispone de un
certificado de seguridad si se utilizan los materiales y componentes Xerox. Este certifi
cado de seguridad no será válido si se utilizan materiales y componentes que no sean
de Xerox.

WARNING

Do not touch the Fuser while it is hot.
DANGER: Ne pas toucher au four pendant qu'il est encore chaud.
AVVERTENZA: Non toccare il fonditore quando è caldo.
VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist.
AVISO: No toque el fusor mientras está caliente.

WARNING

Do not attempt to remove or lift the following component with less than 2 people. The
component is very heavy and requires at least 2 people to lift or remove it. Any attempt

­to remove or lift the component with less than 2 people could result in serious personal
injury.

DANGER: Ne pas tenter d'enlever ou soulever l'élément suivant tout seul. Cet élément
est très lourd; au moins 2 personnes doivent être présentes pour le soulèvement ou la
dépose. Toute tentative d'enlever ou soulever cet élément sans la collaboration d'au
moins 2 personnes peut causer de graves blessures.

AVVERTENZA: Non tentare di togliere o sollevare il componente seguente con meno di
2 persone. Il componente è molto pesante e richiede almeno 2 persone per sollevarlo o
rimuoverlo. Tentare di rimuovere o sollevare questo componente con meno di 2 persone
può provocare gravi ferite.

VORSICHT: Versuchen Sie keinesfalls, die folgende Komponente mit weniger als 2 Per­sonen zu entfernen oder zu heben. Die Komponente ist sehr schwer, daher werden
mindestens 2 Personen benötigt, um sie zu heben oder zu entfernen. Der Versuch, die
Komponente mit weniger als 2 Personen zu entfernen oder zu heben, kann schwere Kör

­perverletzung zur Folge haben.

AVISO: No intente levantar o retirar el componente siguiente usando menos de 2 perso­nas. El componente es muy pesado, y se necesitan por lo menos 2 personas para levan­tarlo o retirarlo. Intentar retirar o levantar el componente usando menos de 2 personas
puede resultar en lesionales personales serias.

-

WARNING

Do not handle the Fuser components until they have cooled. Some Fuser components
operate at hot temperatures and can produce serious personal injury if touched.

DANGER: Ne pas manipuler les éléments du four avant de les laisser refroidir. Certains
éléments du four fonctionnent à des températures très élevées et peuvent causer de
graves blessures s'ils sont touchés.

AVVERTENZA: Non maneggiare i componenti del fusore finché non sono raffreddati.
Alcuni di questi componenti funzionano ad alte temperature e possono provocare gravi
ferite se vengono toccati.

VORSICHT: Die Fixieranlage sollte erst gehandhabt werden, wenn diese genügend
abgekühlt ist. Einige Teile der Fixieranlage erzeugen übermäßige Hitze und führen bei
der Berührung zu schweren Verbrennungen.

AVISO: No manipule los componentes del fusor antes de que se enfríen. Algunos de los
componentes del fusor funcionan a altas temperaturas y pueden ocasionar daños per
sonales graves si se los toca.

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Introduction

xv

Translation of Warnings

Technical Support Information

The Xerox Service Manual is the primary document used for repairing, maintaining, and trou­bleshooting the Xerox® VersaLink® C500/C505/C600/C605/C605_Tall Color SFP and MFP
Printer. To ensure complete understanding of these products, participation in Xerox Service
Training is strongly recommended. To service these products, certification for these products is
required.

For updates to the Service Manual, Service Bulletins, knowledge base, etc., go to:

• Xerox Global Service Net: https://www.xrxgsn.com/secure/main.

For further technical support, contact your assigned Xerox Technical Support representative.

Introduction

May 2017

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SCP 1 Initial Actions........................................................................................................ 1-3

SCP 2 First Call Actions .................................................................................................. 1-4

SCP 3 Normal Call Actions ............................................................................................. 1-4

SCP 4 Fault Analysis ...................................................................................................... 1-5

SCP 5 Subsystem Maintenance ..................................................................................... 1-6

SCP 6 Final Actions ........................................................................................................ 1-9

1 Service Call Procedures

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1-1

Service Call Procedures

Service Call Procedures

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1-2

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Xerox® VersaLink® C605F Family Printer

SCP 1 Initial Actions

Initial actions are used to gather information on printer performance.

Start a service call with SCP 1 Initial Actions and end with SCP 6 Final Actions.

Refer to Section 8 Principles of Operation, Configurations and Options.

Procedure

WARNING

solate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.

WARNING

Do not work in a confined space. 1 m (39 inches) space is needed for safe working.

NOTE: Ignore references to options not installed on the printer.

1. Identify the problem.

• Verify the reported problem does exist.

• Ask the operator to describe or demonstrate the problem.

• Print normal customer prints and service test prints.

• Make note of any print-quality problems in the test prints.

• Print a usage profile, if the printer is able to print.

2. Make note of any mechanical or electrical abnormalities present.

3. Make note of any unusual noise or smell coming from the printer.

4. View the engine error and jam histories in Ser vice Diagnostics. Refer to GP 1 and GP 2.

5. Take note of symptoms or error messages.

6. Make sure:

a. The power cord is connected to the wall outlet and to the machine.

b. The AC input from the wall outlet is within specifications.

c. Paper is loaded correctly and all paper trays and covers are closed

d. If installed, the USB cable or network connection is installed correctly.

7. If available, check the service log book for any previous actions that may be relevant to
the call.

8. If this is the first service call to this printer, perform SCP 2 First Call Actions, otherwise go
to SCP 3 Normal Call Actions.

3. If the printer is connected to a network and has a TCP/IP address, view the printer’s web
page using a web browser.

a. Open a web browser.

b. Enter the printer’s IP address as the URL.

c. Select > > and the fault history displays.

Accessing Engine Fault History

Listed below are three ways in which you can access fault history. Additional fault history infor­mation appears in GP 2.

NOTE: Error and fault code definitions appear in Section 2.

1. Read (if possible) fault history from the Machine Status menu on the control panel. The
error history is listed on screen.

2. Accessing fault history in Service Diagnostics

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1-3

Service Call Procedures

SCP 1

SCP 2 First Call Actions

First call actions are used for the first service call.

SCP 3 Normal Call Actions

Normal call actions are used to determine the reason for the service call.

Procedure

1. Check the machine configuration with the customer, refer to Section 8 Principles of Oper­ation, Configurations and Options. Check that all required hardware and software is
installed and/or enabled.

2. Check that all the relevant machine settings are correctly entered, refer to GP 4 System
Administration Tools.

3. If a fault is present, go to SCP 3 Normal Call Actions. If there is no fault present, go to

SCP 6 Final Actions.

4. Enter the printer and customer details in the service log.

Procedure

NOTE: If a fault message appears at any time . Refer di rect ly to the RA P for the faul t mes sage
and perform the procedure.

If possible, perform the following:

1. Review any defective print samples.

2. Determine that the user accessible settings are correct. If necessary refer to the user doc­umentation.

3. Check all job queues and verify with the customer any requirement to print the documents
in memory, before switching off the power or clearing memory.

4. Print the customer assistance report (call for assistance), then record the total print count.

5. Go to SCP 4 Fault Analysis.

Service Call Procedures

SCP 2, SCP 3

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Xerox® VersaLink® C605F Family Printer

SCP 4 Fault Analysis

Fault Analysis is used to identify a fault.

Procedure

When diagnosing or repairing a fault in a particular subsystem, exercise the machine in all
modes until the fault is determined. In the instance of finding more than one fault or failure, cor
rect one fault before going to the next fault. If no fault is found, go to SCP 5 Subsystem Mainte­nance.

Fault Codes

If a fault code is displayed, go to the relevant RAP.

Control Panel Faults

If the power is on but the control panel is blank, test the control panel with dC305.

Image Quality Defects

If the image quality is defective, go to the IQ1 Image Quality Entry RAP.

Additional Information

If necessary, refer to the following general procedures and information:

• GP 1 Using the Service Diagnostics

• GP 2 Fault Codes and History Logs

• GP 3 Device Information

• GP 4 How to Switch Off or Switch On the Printer

• GP 6 Electrostatic Discharge Prevention

• GP 7 Machine Specifications

• GP 8 General Disassembly Precautions

• GP 9 Software Version Upgrade

• GP 10 How to Check a Motor

• GP 11 How to Check a Sensor

• GP 12 How to Check a Solenoid or Clutch

• GP 13 How to Check a Switch

• GP 14 How to Clone Device Settings

• GP 15 Special Boot Modes

• GP 20 Separate System Modules

• GP 17 External FAX Line Test

• GP 18 Printing Reports

• GP 19 Intermittent or Noise Problem

• GP 20 How to Safely Lift or Move the Printer

• GP 21 Machine Lubrication

• GP 22 Installation Space Requirements

• GP 23 First Print Output Time

• GP 24 Restriction of Hazardous Substances (RoHS)

• GP 26 Media Specifications

• GP 27 Environmental Data

• GP 28 Supplies Plan Conversion

• GP 29 How to Check a Dispenser Motor

• GP 30 IP (ESS) Specifications

• GP 31 IIT Specifications

-

• GP 32 FAX Specifications

• GP 35 Setting Up an Ethernet Connection

• GP 36 How to Manually Configure an IP Address

• GP 37 How to Obtain Log Files

• GP 38 Electrical Specifications

• GP 39 Reset Administrator Password

• GP 40 Xerox Supplies and Accessories

• GP 41 Hardware Information

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Service Call Procedures

SCP 4

SCP 5 Subsystem Maintenance

The Subsystem Maintenance section contains information regarding the component life of the
machine.

Procedure

WARNING

Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.

1. Clean the pick rollers on every call.

2. Use the Control panel to check maintenance item counters.

3. Compare the counter values to those listed in Ta bl e 1 .

4. Request the customer of any routine maintenance items that are approaching or over the
service limit.

Lubrication

CAUTION

Plastic parts deteriorate when unspec if ied lubricants or chemicals are use d. To avoid damage,
use only approved lubricant.

The printer is lubricated during assembly at the factory and does not require periodic lubrica­tion. Some parts require lubrication following replacement. These par ts are identified in the
replacement procedures. When lubricating during replacement, use approved grease.

Component Life

The design life of the major components are shown in Ta bl e 1 . Environmental conditions and
actual use will vary these factors. The component life shown in Ta bl e 1 is for reference only.

Table 1 Design life of major components

Component Design Life

1. Pick Up and nudger rollers 100,000 pages

2. Separator roller 100,000 pages

3. Transfer unit / transfer roller 100,000 images

4. Fuser 200,000 images

5. Feed roller kit 100,000 pages

6. DADF roller assembly 200,000 pages

7. Waste cartridge 30,000 pages

8. Drum cartridge (CMYK) 55,000 pages

Dimensions and Mass of Consumables

The MFP and SFP contain the consumables shown in Tab l e 2 :

Table 2 Dimensions and mass of consumable

Consumable Width (mm) Depth (mm) Height (mm) Mass (g)

Toner Cartridges C,M,Y,K
(Figure 1.)

Drum Cartridges C,M,Y,K
(Figure 2.)

Waste Cartridge
(Figure 3.)

61.3 180 57.3 K: 100/120/140
C,M,Y: 90/110/120
(STD / HI / EX-HI)

77.3 335.4 78.5 720

357 176.3 33 250

Figure 1 Toner cartridge

Consumables and Maintenance

Consumables consist of C, M, Y, and K toner cartridges, C, M, Y, and K drum cartridges, and
the waste cartridge.

Service Call Procedures

May 2017

SCP 5

1-6

Figure 2 Drum cartridge

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

Figure 3 Waste Cartridge

Consumables Life Expectancies

Each toner cartridge (except star ter cartridges) has a CRUM (Customer Replaceable Unit
Monitor) to record regional and toner usage information. The CRUM maintains a count of the
amount of toner consumed. When the count reaches set values, warning and error messages
appear to notify the user when near and end of life status is reached.

Table 3 Life expectancies for consumables (pages)

Capacity

Consumable Config

Cyan Toner
Cartridge

Routine Maintenance Items

For routine maintenance items, refer to Figure 4 and Figure 5 for the MFP, and to Figure 6 for
the SFP.

• Fuser (110V / 220V): 200 kPV

• Transfer belt unit and transfer roller unit: 100 kPV

• DADF feed rollers: 200 kPV (VersaLink C505/C605 MFP only)

C550/505 2,500 2,500 5,000 9,000 9,000

C600/605 6,000 6,000 10,000 16,500 16,500

Bundled Standard

High
Capacity

Extra High
Capacity

Extra High
Cap. Metered

Like the toner cartridges, each drum cartridge has a CRUM to maintain a page count. When
the count reaches a set value, warning and error messages appear to notify the user that the
drum cartridge has reached near or end of life status.

NOTE: The specifications sho wing life ratings are cor rect at the time of product release. For
the most current values, go to www.xerox.com.

Life ratings are shown in Ta b l e 3 .

Table 3 Life expectancies for consumables (pages)

Capacity

Consumable Config

Black Toner
Cartridge

Yellow Toner
Cartridge

Magenta Toner
Cartridge

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

C550/505 5,000 5,000 12,000 x 12,000

C600/605 10,000 6,000 12,000 18,000 18,000

C550/505 2,500 2,500 5,000 9,000 9,000

C600/605 6,000 6,000 10,000 16,500 16,500

C550/505 2,500 2,500 5,000 9,000 9,000

C600/605 6,000 6,000 10,000 16,500 16,500

Bundled Standard

High
Capacity

Extra High
Capacity

Extra High
Cap. Metered

May 2017

1-7

Service Call Procedures

SCP 5

Figure 4 MFP routine maintenance items

Figure 5 MFP_Tall routine maintenance items

Service Call Procedures

SCP 5

May 2017

1-8

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

SCP 6 Final Actions

Final actions are used to evaluate the total operation of the system and to identify the actions
required to complete the service call.

Procedure

Complete the following, if a fault is identified, return to SCP 4 Fault Analysis:

1. Perform the end of call subsystem maintenance actions, SCP 5 Subsystem Maintenance.

2. Exercise the machine in all modes, printing from all trays. If a fault message is displayed
or some other problem is evident, go to SCP 4 Fault Analysis.

3. Make a print of a customer document.

4. If any of the customers selections were changed, return them to the customers preferred
settings. Refer to GP 4 System Administration Tools.

5. At the first service and at any subsequent service where changes are made or options are
added, print the configuration report and store it with machine log book. Discard any pre
vious versions of the configuration report.

6. Remove and destroy any copies of test patterns.

7. Ensure the machine and service area are clean before leaving the customer premises.

8. Provide customer training if required.

-

Figure 6 SFP routine maintenance items

Hardware

Information about spared hardware for repairs and maintenance is detailed in GP 41. This
hardware includes miscellaneous screws and e-clips that can be used to replace hardware that
is lost or damaged.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

1-9

Service Call Procedures

SCP 5, SCP 6

Service Call Procedures

SCP 5, SCP 6

May 2017

1-10

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

Troubleshooting Overview .............................................................................................. 2-11

Chain 1-9 RAPs

01A +5VDC Power Fault RAP......................................................................................... 2-15

01B +24VDC Power Fault RAP....................................................................................... 2-15

002-500 UI Error RAP ..................................................................................................... 2-16

003-311 IIT CDI I/F Mismatch ......................................................................................... 2-16

003-318, 003-319 IIT Software Fail................................................................................. 2-17

003-320 to 003-343 IISS-ESS Communication Fail ........................................................ 2-17

003-344 IISS-ESS X Hotline Fail .................................................................................... 2-18

003-345, 003-346 X PIO Mismatch RAP ........................................................................ 2-19

003-700 Returned Documents Error RAP....................................................................... 2-19

003-701 Duplication Prevention Code RAP .................................................................... 2-20

003-702 Different Magnification RAP .............................................................................. 2-20

003-703, 003-704 Color Correction RAP ........................................................................ 2-21

003-705 Energy Saving Paper Size Mismatch RAP ....................................................... 2-21

003-750 Insufficient Documents Duplex Book RAP........................................................ 2-22

003-751 Capacity RAP.................................................................................................... 2-22

003-752, 932, 935 600dpi Cannot be Scanned RAP ...................................................... 2-23

003-753, 913, 930, 933 300dpi Cannot be Scanned RAP .............................................. 2-23

003-754, 003-756 S2X Error RAP................................................................................... 2-24

003-757, 931, 934 400dpi Cannot be Scanned RAP ...................................................... 2-24

003-760, 003-761 Scan Settings Error RAP ................................................................... 2-25

003-763 Adjustment Chart Not Found RAP .................................................................... 2-25

003-764 Document Insufficient (image overlay) RAP ..................................................... 2-26

003-780 Scan Image Compression Error RAP ............................................................... 2-26

003-795 AMS Limit Error RAP ........................................................................................ 2-27

003-940 Insufficient Memory RAP .................................................................................. 2-27

003-941 Insufficient Page Memory RAP ......................................................................... 2-28

003-942, 003-956 Document Size Auto Detect RAP ...................................................... 2-28

003-944 Repeat Image Count Fail RAP.......................................................................... 2-29

003-946 Image Rotation (Copy APS) RAP ..................................................................... 2-29

003-947, 948 Document Error RAP ................................................................................ 2-30

003-952 Document Color Mismatch RAP ....................................................................... 2-30

003-955 Documents Size Exchange Error RAP ............................................................. 2-31

003-956 Documents Size Unknown Error RAP .............................................................. 2-31

003-963 and 003-966 ATS/APS RAP ............................................................................. 2-32

003-965 ATS/APS RAP .................................................................................................. 2-32

003-970, 003-976 FAX Line Memory RAP...................................................................... 2-33

003-971 Prevention Code Detect With The Right To Cancel RAP ................................. 2-33

003-972 Maximum Stored Page RAP ............................................................................. 2-34

003-973 Image Rotation RAP ......................................................................................... 2-34

003-974 Next Original Specification RAP ....................................................................... 2-35

003-977 Document Mismatch (Multi Scan) RAP............................................................. 2-35

003-978 Color Document Mismatch (Multi Scan) RAP ................................................... 2-36

005-121, 123, 124, 900, 906, 908, 911, 940, 947, 948 DADF JAM RAP........................ 2-36

005-194 Size mismatch Jam On SS Mixsize RAP .......................................................... 2-37

005-198 Too Short Size Jam RAP .................................................................................. 2-37

2 Status Indicator RAPs

005-199 Too long Size Jam RAP .................................................................................... 2-38

005-210 DADF Download Fail RAP ................................................................................ 2-38

005-275 DADF RAM Fail RAP ........................................................................................ 2-39

005-280 DADF EEPROM Fail RAP................................................................................. 2-39

005-305 DADF JAM RAP ................................................................................................ 2-40

005-941 Not Enough Documents RAP............................................................................ 2-40

Chain 10-19 Raps

010-105, 010-106 Fusing Assembly Exit Sensor RAP.................................................... 2-41

010-321 Fusing Unit Nip Fail RAP .................................................................................. 2-42

010-329 to 010-346 Fusing Assembly HR RAP .............................................................. 2-42

010-420 and 010-421 Fusing Assembly Life RAP .......................................................... 2-43

011-101 and 011-102 MBX Vertical Sensor RAP ........................................................... 2-43

011-210 and 011-334 MBX NVM and Downloader Fail RAP.......................................... 2-44

011-301 MBX Rear Cover Open RAP............................................................................. 2-44

011-912 MBX Static Jam RAP ........................................................................................ 2-45

011-941 to 011-944 MBX Static Jam RAP ...................................................................... 2-45

012-122 Compile Tray Exit Sensor OFF Jam RAP ......................................................... 2-46

012-152 Compile Tray Exit Sensor ON Jam RAP ........................................................... 2-46

012-161 Finisher Set Eject Jam RAP.............................................................................. 2-47

012-210 and 012-334 Finisher NVM and Downloader Fail RAP..................................... 2-47

012-211 to 012-213 Stacker Tray Fail RAP .................................................................... 2-48

012-239 to 012-240 Finisher Sub-Paddle Home Sensor ON/OFF Fail RAP................... 2-48

012-259 to 012-280 Finisher Eject Home Sensor ON/OFF Fail RAP ............................. 2-49

012-283 to 012-284 Finisher Set Clamp Home Sensor ON/OFF Fail RAP..................... 2-49

012-290 Staple Cover Interlock 24V Disconnect Fail RAP ............................................. 2-50

012-291 Stapler Fail RAP................................................................................................ 2-50

012-405 Stapler Near Empty RAP .................................................................................. 2-51

012-912 Finisher Static Jam RAP ................................................................................... 2-51

013-286 and 013-287 Right Tamper Home SNR ON/OFF Fail RAP .............................. 2-52

013-288 and 013-289 Left Tamper Home SNR ON/OFF Fail RAP................................. 2-52

014-302 Finisher Rear Cover Interlock Open RAP ......................................................... 2-53

014-303 Staple Cover Interlock Open RAP..................................................................... 2-53

016-210, 506, 777, 780, 798 HDD Error RAP ................................................................. 2-54

016-211, 016-212 SW Option Fail Memory Low RAP ..................................................... 2-54

016-214 SW Option Fail (FAX Card) RAP ...................................................................... 2-55

016-234, 016-235 XCP Error RAP .................................................................................. 2-55

016-242 System GMT Clock Fail RAP ............................................................................ 2-56

016-244 Self-Signed Certificate Auto Update Fail RAP .................................................. 2-56

016-310 SSMM Job Log Full RAP .................................................................................. 2-57

016-311, 315, 319, 354 Scanner/IIT Errors RAP ............................................................ 2-57

016-314 SW Option Fail (Hybrid WaterMark) RAP ......................................................... 2-58

016-320 Document Formatter Fatal Error RAP............................................................... 2-58

016-321 FAX Module Error RAP ..................................................................................... 2-59

016-323 B-Formatter Fatal Error RAP............................................................................. 2-59

016-324 Scheduled Image Overwrite RAP ..................................................................... 2-60

016-325 Using Personal Certificate RAP ........................................................................ 2-60

016-326, 362, 607 UI Cable Connection Fail RAP .......................................................... 2-61

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-1

Status Indicator RAPs

016-328 Connection Fail RAP......................................................................................... 2-61

016-330 to 016-332 Cont System Memory Fail RAP ...................................................... 2-62

016-342 to 016-345 Controller Fail RAP ......................................................................... 2-62

016-346 Cont A4FAX Modem Diagnosis Fail RAP ......................................................... 2-63

016-349 to 016-351 eMMC Card Errors RAP ................................................................. 2-63

016-352, 609, 610 Internal Network Init/PCI/PCIEX Fail RAP ........................................ 2-64

016-353, 356, 606 IOT-Controller Communication Fail RAP .......................................... 2-64

016-354 IOT-Controller Communication Fail RAP .......................................................... 2-65

016-355, 016-356 Controller ASIC Fail RAP................................................................... 2-65

016-359, 360, 361 Controller USB Fail RAP ................................................................... 2-66

016-360, 016-362 Controller UI Fail RAP ....................................................................... 2-66

016-366, 016-367 Controller HDD Fail RAP ................................................................... 2-67

016-371 Controller USB 1.1 Host Fail RAP .................................................................... 2-67

016-383 Controller OS Communication Fail RAP ........................................................... 2-68

016-400, 401, 402, 403, 406 802.1x Authentication Failure - Network1 RAP................. 2-68

016-404 802.1x Inside Failure RAP ................................................................................ 2-69

016-405 Certificate DB File Error RAP............................................................................ 2-69

016-407 to 016-412 XCP Error RAP ............................................................................... 2-70

016-421 Input Tray is Removed RAP ............................................................................. 2-70

016-422, 016-423 Offline RAP ........................................................................................ 2-71

016-424, 016-425 Power Mode RAP .............................................................................. 2-71

016-426 DHCP Error RAP .............................................................................................. 2-72

016-427, 428, 429, 430, 431, 432 802.1x Failures (Network 2) RAP ........................... 2-72

016-450 SMB Host Name Duplicated RAP ..................................................................... 2-73

016-453, 016-454 IPv6/Dynamic DNS Failure RAP........................................................ 2-73

016-455, 016-456 SNTP Time Out RAP ......................................................................... 2-74

016-461 Under Non-transmitted Image Log Stagnation RAP ......................................... 2-74

016-500 ROM Write Error (During DLD Method) RAP .................................................... 2-75

016-503 to 016-505 SMTP Server Fail for Redirector RAP ............................................ 2-75

016-506 ImageLog HDD Full RAP .................................................................................. 2-76

016-507, 016-508 Image Log Send Fail RAP ................................................................. 2-76

016-509, 016-510 Image Log No Send Rule RAP .......................................................... 2-77

016-511, 016-512 Image Log Invalid Send Rule RAP .................................................... 2-77

016-513 SMTP Server Reception Error RAP .................................................................. 2-78

016-514 XPS Error RAP ................................................................................................. 2-78

016-515 XPS Short of Memory ....................................................................................... 2-79

016-516 XPS Print Ticket Description Error RAP ........................................................... 2-79

016-518 PS Booklet Conflict WM RAP ........................................................................... 2-80

016-519 Device DV Limit Reached RAP......................................................................... 2-80

016-521 SmartCard Not Found RAP .............................................................................. 2-81

016-522 LDAP SSL Error 112 RAP ................................................................................ 2-81

016-523 LDAP SSL Error 113 RAP ................................................................................ 2-82

016-524, 016-525 LDAP SSL Error 114 and 115 RAP ................................................... 2-82

016-526 LDAP SSL Error 116 RAP ................................................................................ 2-83

016-527 LDAP SSL Error 117 RAP ................................................................................ 2-83

016-528 SmartCard Not Authorized RAP ....................................................................... 2-84

016-529 Remote Download Server Timeout RAP .......................................................... 2-84

016-533 Kerberos Attestation Protocol Error 37 RAP..................................................... 2-85

016-534 Kerberos Attestation Protocol Error 41 and 42 RAP......................................... 2-85

016-535 Remote Download File Access Error RAP........................................................ 2-86

016-536 Host Name Solution Error in Remote Download RAP ...................................... 2-86

016-537 Remote Download Server Connection Error RAP ............................................ 2-87

016-538 Remote Download File Write Error RAP ........................................................... 2-87

016-539 Kerberos Attestation Other Protocol Error RAP................................................ 2-88

016-543, 545, 546, 548, 553, 554, 555, 556, 557, 558 Attestation Agent Error RAP ..... 2-88

016-559 Remote Download Parameter Error RAP ......................................................... 2-89

016-560 Attestation Agent Error 560 RAP ...................................................................... 2-90

016-562 Detected User Duplication RAP ........................................................................ 2-90

016-563 ImageLog Memory Full (Exp. Kit) RAP ............................................................. 2-91

016-564 Remote Download Server Authentication Failed RAP ...................................... 2-91

016-565 Backup Restore Error RAP ............................................................................... 2-92

016-566 Backup Restore Condition Error RAP ............................................................... 2-92

016-567 Backup Capacity Full RAP ................................................................................ 2-93

016-568 Backup Restore Failed RAP ............................................................................. 2-93

016-570 Job Ticket Out of Memory RAP......................................................................... 2-94

016-571 Job Ticket Wrong Parameters RAP .................................................................. 2-94

016-572 Job Ticket Media Error RAP.............................................................................. 2-95

016-573 Job Ticket Parse Error RAP .............................................................................. 2-95

016-574 FTP Host Name Solution Error RAP ................................................................. 2-96

016-575 FTP DNS Server Error RAP.............................................................................. 2-96

016-576 FTP Server Connection Error RAP ................................................................... 2-97

016-577 FTP Service RAP .............................................................................................. 2-97

016-578 FTP Login Name or Password Error RAP......................................................... 2-98

016-579 FTP Scanning Picture Preservation Place Error RAP....................................... 2-98

016-580 FTP File Name Acquisition Failure RAP ........................................................... 2-99

016-581 FTP File Name Suffix Limit RAP ....................................................................... 2-99

016-582, 016-588 FTP File Creation Failure RAP .......................................................... 2-100

016-583, 016-584 FTP Folder Creation Failure RAP ...................................................... 2-100

016-585, 587, 589 FTP File Delete/Read Failure RAP ................................................... 2-101

016-586 FTP Lock Folder Delete Failure RAP................................................................ 2-101

016-590 FTP Data Reading Failure RAP ........................................................................ 2-102

016-591 FTP Scan Filing Policy RAP.............................................................................. 2-102

016-592 FTP DAT File Access Error RAP ...................................................................... 2-103

016-593 to 016-596 FTP Error RAP................................................................................ 2-103

016-597 Same File on FTP Server RAP ......................................................................... 2-104

016-598, 016-599 Email Message Size RAP .................................................................. 2-104

016-600, 016-601 KO Authentication Locked RAP ......................................................... 2-105

016-604 Debug Log Created RAP .................................................................................. 2-105

016-606, 016-608 Controller Connection Fail RAP ......................................................... 2-106

016-609, 016-610 PCI Option Fail RAP .......................................................................... 2-106

016-611 EMMC Card Connection Fail RAP .................................................................... 2-107

016-700 Password Below Minimum RAP........................................................................ 2-107

016-701 Out of ART EX Memory RAP ............................................................................ 2-108

016-702 Out of Page Buffer RAP .................................................................................... 2-108

016-703 Email To Invalid Box RAP ................................................................................. 2-109

016-704 Mailbox Full RAP............................................................................................... 2-109

016-705 Secure Print Fail RAP ....................................................................................... 2-110

016-706 Maximum User Number Exceeded RAP ........................................................... 2-110

016-707 Sample Print Fail RAP ...................................................................................... 2-111

016-708 Annotation/Watermark HDD Full RAP .............................................................. 2-111

016-709 ART EX Command Error RAP .......................................................................... 2-112

016-710 Delayed Print Fail RAP ..................................................................................... 2-112

016-711 Email Transmission Size Limit RAP.................................................................. 2-113

016-712 Panther Capacity RAP ...................................................................................... 2-113

Status Indicator RAPs

May 2017

2-2

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

016-713, 016-714 Security Box Error RAP ..................................................................... 2-114

016-715 ESCP Form Invalid Password RAP .................................................................. 2-114

016-716 TIFF Data Overflow RAP .................................................................................. 2-115

016-717 Fax Send Result Not Found RAP ..................................................................... 2-115

016-718 Out of PCL6 Memory RAP................................................................................ 2-116

016-719 Out of PCL Memory RAP.................................................................................. 2-116

016-720 PCL Command Error RAP ................................................................................ 2-117

016-721 and 016-722 Settings Error RAP ...................................................................... 2-117

016-725 B-Formatter Library Image Conversion Error RAP ........................................... 2-118

016-726 PDL Auto Switch Fail RAP................................................................................ 2-118

016-727 Unstorable Document RAP............................................................................... 2-119

016-728 Unsupported TIFF Data RAP ............................................................................ 2-119

016-729 TIFF Data Size RAP ......................................................................................... 2-120

016-731, 016-732 Invalid Data RAP ............................................................................... 2-120

016-733 Destination Address Resolution Error RAP ...................................................... 2-121

016-735 Updating Job Template RAP ............................................................................ 2-121

016-741 Download Mode Fail RAP ................................................................................. 2-122

016-742 Download Data Product ID Mismatch RAP....................................................... 2-122

016-743 Device Model/Panel Type Error RAP................................................................ 2-123

016-744 Download Data CheckSum Error RAP ............................................................. 2-123

016-745 Download Data XPJL Fatal Error RAP ............................................................. 2-124

016-746, 016-751 Unsupported PDF File RAP ............................................................... 2-124

016-747 Drawing Annotation Memory RAP .................................................................... 2-125

016-748, 774, 775, 778, 981 HDD Full RAP ................................................................... 2-125

016-749 JCL Syntax Error RAP ...................................................................................... 2-126

016-750 Print Job Ticket Description Error RAP ............................................................. 2-126

016-752 PDF Short of Memory RAP............................................................................... 2-127

016-753 PDF Password Mismatched RAP ..................................................................... 2-127

016-755 PDF Print Prohibited RAP................................................................................. 2-128

016-756 Auditron-Prohibit Service RAP .......................................................................... 2-128

016-757 Auditron Invalid User RAP ................................................................................ 2-129

016-758 Auditron Disabled Function RAP ...................................................................... 2-129

016-759 Auditron Limit Reached RAP ............................................................................ 2-130

016-760 PS Decompose Failure RAP............................................................................. 2-130

016-761 FIFO Empty RAP .............................................................................................. 2-131

016-762 Print Language Not Installed RAP .................................................................... 2-131

016-763 POP Server Connect RAP ................................................................................ 2-132

016-764 SMTP Server Connect RAP.............................................................................. 2-132

016-765, 016-766 SMTP Server Error RAP .................................................................... 2-133

016-767 Invalid Email Address RAP ............................................................................... 2-133

016-768 Invalid Sender Address RAP ............................................................................ 2-134

016-769 SMTP Server Unsupported DSN RAP .............................................................. 2-134

016-770 Direct FAX Function Canceled RAP ................................................................. 2-135

016-772 Scan Data Repository Error RAP...................................................................... 2-135

016-776 Image Conversion Error RAP ........................................................................... 2-136

016-779 Scan Image Conversion Error RAP .................................................................. 2-136

016-781 Server Connect Error RAP................................................................................ 2-137

016-786 HDD Full Scan Write Error RAP ....................................................................... 2-137

016-788 Retrieve to Browser Failed RAP ....................................................................... 2-138

016-790 Email Fragment Over RAP ............................................................................... 2-138

016-792 Specified Job Not Found RAP .......................................................................... 2-139

016-794 Media Not Inserted RAP ................................................................................... 2-139

016-795 Media Reader Format Error RAP...................................................................... 2-140

016-796 Document Insert Operation Error RAP.............................................................. 2-140

016-797 Image File Read Error RAP .............................................................................. 2-141

016-799 PLW Print Instruction Fail RAP ......................................................................... 2-141

016-910, 016-911 Required Resource Not Ready RAP.................................................. 2-142

016-917 to 016-919 Toner Y/M/C Life End RAP ............................................................. 2-142

016-940 to 016-949 Incorrect Job Settings RAP............................................................. 2-143

016-982 HDD Access Error 2 RAP ................................................................................. 2-143

016-983 Image Log HDD Full RAP ................................................................................. 2-144

016-985 Scan to Email Data Size RAP ........................................................................... 2-144

017-500 Job Limit Illegal Response RAP........................................................................ 2-145

017-501 Multiple Permission Restrictions RAP............................................................... 2-145

017-503 Password Over Maximum RAP......................................................................... 2-146

017-504, 017-505, 017-506 JobLimit Server Connection Fail RAP ................................ 2-146

017-507 Disabled Direct Print RAP ................................................................................. 2-147

017-713 Start TLS Unsupported Fail RAP ...................................................................... 2-147

017-714 SMTP Over SSL Fail RAP ................................................................................ 2-148

017-715 SSL Certificate Fail RAP ................................................................................... 2-148

017-716 to 017-718 SSL Certificate (SMTP) Fail RAP ................................................... 2-149

017-719 SMTP Over SSL Internal Fail RAP ................................................................... 2-149

017-720, 017-721 PJL Command Fail RAP .................................................................... 2-150

017-722 Total Impressions Over Fail RAP...................................................................... 2-150

017-723 DocuWorks Unsupported Character Fail RAP .................................................. 2-151

017-725 Forced Annotation Syntax Fail RAP.................................................................. 2-151

017-728 Scan Job-Flow Document Fail RAP.................................................................. 2-152

017-729 Temporary Error in PDL Transfer RAP ............................................................. 2-152

017-730 Network Error in PDL Transfer RAP ................................................................. 2-153

017-731 POP Server Not Connected RAP...................................................................... 2-153

017-732 Offline Error in PDL Transfer RAP .................................................................... 2-154

017-733 Internal Error in PDL Transfer RAP................................................................... 2-154

017-734 IPP Data Error RAP .......................................................................................... 2-155

017-735 Unauthorized Auditron User RAP ..................................................................... 2-155

017-737, 017-738, 017-746 Out of Memory Fail RAP ..................................................... 2-156

017-739, 017-740 Transfer Service Not Available RAP.................................................. 2-156

017-741 Custom Transfer Invalid Plug-In RAP ............................................................... 2-157

017-742 to 017-744 Custom Transfer Plug-In Connection RAP ..................................... 2-157

017-747 Custom Transfer Plug-In Connection Timeout RAP ......................................... 2-158

017-748 Custom Transfer Plug-In Invalid Device RAP ................................................... 2-158

017-749 Custom Transfer Plug-In XML Fail RAP ........................................................... 2-159

017-750 Custom Transfer Plug-In Internal Fail RAP ....................................................... 2-159

017-751 Custom Transfer Plug-In Other Fail RAP .......................................................... 2-160

017-755 Software Download Via Network Fail RAP ....................................................... 2-160

017-759 Download Data Inspection Error RAP............................................................... 2-161

017-760, 017-766 POP Over SSL Fail RAP.................................................................... 2-161

017-761, 017-767 SSL Server Cert Untrusted (POP) RAP............................................. 2-162

017-762, 763, 764, 768, 769, 770 SSL Certificate (POP) Fail RAP ................................ 2-162

017-765, 017-771 POP Over SSL Internal Fail RAP....................................................... 2-163

017-772 Scan All Blank Page Fail RAP .......................................................................... 2-163

017-773 Netlog Task Error RAP...................................................................................... 2-164

017-774 Message Lost Error RAP .................................................................................. 2-164

017-775 Network API Error RAP..................................................................................... 2-165

017-776, 017-777 Syslog Server Error RAP ................................................................... 2-165

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-3

Status Indicator RAPs

017-778 Queue Error RAP.............................................................................................. 2-166

017-779 Link Error RAP .................................................................................................. 2-166

017-780 Held Job Timeout RAP ..................................................................................... 2-167

017-782, 784, 85, 786 Custom Image Processing Plug-In RAP ..................................... 2-167

017-783 Custom Image Processing Memory RAP ......................................................... 2-168

017-787 Google Cloud Print Data Error RAP.................................................................. 2-168

017-789 Job Limit Estimation Logic Fail RAP ................................................................. 2-169

017-790 to 017-799 Print Permission RAP ..................................................................... 2-169

018-400 IPSEC Configuration Mismatch RAP ................................................................ 2-170

018-405 User Account Disabled RAP ............................................................................. 2-170

018-406 Setting Status of IP Address (IPv4) RAP .......................................................... 2-171

018-407 Setting Status of IP Address (IPv6) RAP .......................................................... 2-171

018-408, 018-429, 018-430 Duplicate IP address IPv4 (wifi) RAP ................................. 2-172

018-409, 412, 413 Duplicate IPv6 Address 1 RAP ......................................................... 2-172

018-410, 018-411 Dynamic DNS Update Failure RAP ................................................... 2-173

018-414 Duplicate IPv6 Address 2 RAP ......................................................................... 2-173

018-415 Duplicate IPv6 Address 3 RAP ......................................................................... 2-174

018-416 Duplicate IPv6 Address 4 RAP ......................................................................... 2-174

018-424 WLAN WPA-Enterprise Certificate Empty Failure RAP .................................... 2-175

018-425 WLAN WPA-Enterprise Certificate Unavailability Failure RAP ......................... 2-175

018-426 WLAN WPA-Enterprise server certificate failure............................................... 2-176

018-427 Duplicate IP address range Wi-Fi and Wi-Fi Direct .......................................... 2-176

018-428 WLAN Module Connection Failure RAP ........................................................... 2-177

018-431 Duplicate IPv6 address (wifi) RAP .................................................................... 2-177

018-432 Duplicate IPv6 address (wifi) RAP .................................................................... 2-178

018-433 Duplicate IPv6 address (wifi) RAP .................................................................... 2-178

018-434 Duplicate IPv6 address (wifi) RAP .................................................................... 2-179

018-435 Duplicate IPv6 address (wifi) RAP .................................................................... 2-179

018-436 Duplicate IPv6 Address (wifi) RAP.................................................................... 2-180

018-439, 018-440, 018-441 Wi-Fi Direct Stops RAP ...................................................... 2-180

018-500, 501, 503, 504, 506, 507, 508 CA Server Error RAP ........................................ 2-181

018-502 SMB Login Failure RAP .................................................................................... 2-181

018-505 SMB-DOS Protocol Error RAP.......................................................................... 2-182

018-509 Template Parameter Conflict RAP .................................................................... 2-182

018-524 Invalid Device Network Setting RAP ................................................................. 2-183

018-525 HDD full or Access Error RAP .......................................................................... 2-183

018-526 to 529, 531, 532 CUI Scan Error RAP .............................................................. 2-184

018-530 Authentication Error RAP .................................................................................. 2-184

018-543 Shared Name Error in SMB Server RAP .......................................................... 2-185

018-547 SMB Scan Users Restriction RAP .................................................................... 2-185

018-556 HTTP Server Script Error RAP ......................................................................... 2-186

018-557 HTTP Invalid Character in Filename RAP ........................................................ 2-186

018-558 HTTP File Not Found RAP................................................................................ 2-187

018-559 HTTP File Duplication Fail RAP ........................................................................ 2-187

018-560 to 018-563 HTTP Server Login Fail RAP .......................................................... 2-188

018-564 Host Name Solution Error in HTTP RAP .......................................................... 2-188

018-565 Proxy Name Solution Error in HTTP RAP......................................................... 2-189

018-566, 018-567 Server Connect Error in HTTP RAP .................................................. 2-189

018-568 HTTP Server SSL Access Fail RAP ................................................................. 2-190

018-569 HTTP Server Certificate Fail RAP..................................................................... 2-190

018-570 HTTP Certificate Fail RAP ................................................................................ 2-191

018-571 Internal Error in Scan RAP................................................................................ 2-191

018-587 File Duplication Fail RAP .................................................................................. 2-192

018-588 Scan Filing Policy Invalid RAP .......................................................................... 2-192

018-589 NEXTNAME File Error RAP .............................................................................. 2-193

018-590 Same Name Exists RAP ................................................................................... 2-193

018-591 File Name Suffix Over Limit RAP ...................................................................... 2-194

018-592, 018-593 Lock Folder Fail RAP ......................................................................... 2-194

018-595 Detected User Duplication RAP ........................................................................ 2-195

018-596, 018-700 Network Error RAP ............................................................................ 2-195

018-701 to 018-705 LDAP Protocol Errors 01 to 05 RAP ............................................... 2-196

018-709 Active Communication is Unavailable Now Fail RAP........................................ 2-196

018-710 to 018-714 LDAP Protocol Errors 10 to 14 RAP ............................................... 2-197

018-715 Kerberos Attestation Protocol Error 73 RAP ..................................................... 2-197

018-716 to 018-721 LDAP Protocol Errors 16 to 21 RAP ............................................... 2-198

018-722 GCP Network Fail RAP..................................................................................... 2-198

018-723, 018-740 GCP Certification Fail RAP ................................................................ 2-199

018-724 GCP SSL Connection Fail RAP ........................................................................ 2-199

018-725 Kerberos Attestation Protocol Error 22 RAP ..................................................... 2-200

018-726 Kerberos Attestation Protocol Error 70 RAP ..................................................... 2-200

018-727 Kerberos Attestation Protocol Error 71 RAP ..................................................... 2-201

018-728 Kerberos Attestation Protocol Error 72 RAP ..................................................... 2-201

018-729, 730, 731, 740, 738, 739, 743, 744, 745, 746 GCP Network Fail RAP ............. 2-202

018-732 to 018-736 LDAP Protocol Errors 32 to 36 RAP ............................................... 2-202

018-737, 018-741 GCP Other Fail RAP .......................................................................... 2-203

018-747 Server Not Found in SMB RAP......................................................................... 2-203

018-748, 750, 751, 752, 753, 754 LDAP Protocol Errors 48, 50 to 36 RAP ................... 2-204

018-749 LDAP Protocol Error 49 RAP ............................................................................ 2-204

018-755 Server Connection Error in SMB RAP .............................................................. 2-205

018-756 Server Login Response Timeout in SMB RAP.................................................. 2-205

018-757 Host Name Solution Error in SMB RAP ............................................................ 2-206

018-758, 018-759 Picture Preservation or File Name Error RAP.................................... 2-206

018-760 DFS Link Error in SMB RAP ............................................................................. 2-207

018-761 Out of Server Memory in SMB RAP .................................................................. 2-207

018-762 Server Response Timeout in SMB RAP ........................................................... 2-208

018-763 Character Convert Error in SMB RAP............................................................... 2-208

018-764 to 018-769, 018-771 LDAP Protocol Errors RAP .............................................. 2-209

018-770 LDAP Protocol Error 70 RAP ............................................................................ 2-209

018-772 Shared Name Not Found in Server RAP .......................................................... 2-210

018-773 Shared Name Error in Server RAP ................................................................... 2-210

018-780 to 018-784 LDAP Protocol Errors 80 and 82 to 84 RAP ................................... 2-211

018-781 LDAP Protocol Error 81 RAP ............................................................................ 2-211

018-785 LDAP Protocol Error 85 RAP ............................................................................ 2-212

018-786 to 797 LDAP Protocol Errors 86 to 97 RAP ...................................................... 2-212

Chain 20-29 RAPs

021-210 to 021-212 USB IC Card Reader Error RAP ..................................................... 2-213

021-214 USB IC Card Reader Encryption Setting RAP .................................................. 2-213

021-401 USB IC Card Reader Connection Error RAP .................................................... 2-214

021-505, 021-506 SSL Error RAP................................................................................... 2-214

021-509, 515, 516, 522 Invalid Message Detected RAP ................................................ 2-215

021-523 Internal Error RAP ............................................................................................. 2-215

021-524 to 012-528 Communications Error RAP ............................................................ 2-216

021-533, 021-534 Unsupported ROM Set RAP .............................................................. 2-216

Status Indicator RAPs

May 2017

2-4

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

023-500 UI ROM Download Fail RAP............................................................................. 2-217

023-600, 023-601 UI Key Error RAP............................................................................... 2-217

024-312, 313, 314, 315 IOT NVM Backup Restore RAP ................................................ 2-218

024-322 and 024-223 SEEPROM Refurbish Fail RAP ................................................... 2-218

024-340 to 024-360 IOT-ESS Communication Fail 1 RAP ............................................. 2-219

024-361 Invalid IOT Paper Size RAP.............................................................................. 2-220

024-362, 024-363 Page Sync Illegal Start or Stop RAP ................................................. 2-220

024-364 DMA Transfer Fail RAP .................................................................................... 2-221

024-365 Overflow on Loop Back Write RAP ................................................................... 2-221

024-366 JBIG Library Other Fail RAP ............................................................................. 2-222

024-367 Decompress Other Fail RAP............................................................................. 2-222

024-368 PCI Error RAP................................................................................................... 2-223

024-370 Marker Code Detection Fail RAP ...................................................................... 2-223

024-371, 372, 373, 375 IOT-ESS Communication Fail 2 RAP ....................................... 2-224

024-376 IOT-ESS Communication Fail 25 RAP ............................................................. 2-224

024-600 to 024-614 Counter Repair RAP ....................................................................... 2-225

024-615 IOT Unsupported Drum Shut Off RAP .............................................................. 2-225

024-616 to 024-618 Serial Number RAP ........................................................................ 2-226

024-619 to 024-621 Product Number RAP ..................................................................... 2-226

024-701 Invalid Instruction of Face Inversion RAP ......................................................... 2-227

024-702 Paper Jam RAP ................................................................................................ 2-227

024-705 Forced Annotation Template Fail RAP ............................................................. 2-228

024-707 Duplex Inversion Prohibited (Duplex) RAP ....................................................... 2-228

024-708 Duplex Inversion Prohibited (Face Down) RAP ................................................ 2-229

024-746, 024-747 Print Request Failure RAP................................................................. 2-229

024-748 Bates Numbering Digit Exceeded RAP............................................................. 2-230

024-910 and 024-959 Tray 1 Size Mismatch RAP .......................................................... 2-230

024-911 and 024-960 Tray 2 Size Mismatch RAP .......................................................... 2-231

024-912 and 024-961 Tray 3 Size Mismatch RAP .......................................................... 2-231

024-913 and 024-962 Tray 4 Size Mismatch RAP .......................................................... 2-232

024-916 Finisher Stacker Mix Full Stack RAP ................................................................ 2-232

024-917 Stacker Tray Staple Set Over Count RAP ........................................................ 2-233

024-920 Center Output Tray is Full RAP ........................................................................ 2-233

024-923 to 024-925 Toner Cartridge Empty RAP ........................................................... 2-234

024-933 024-940 024-941 DRUM CARTRIDGE Life End RAP ...................................... 2-234

024-934 Paper Type Mismatch RAP............................................................................... 2-235

024-946 Tray 1 Out of Place RAP................................................................................... 2-235

024-947 to 024-949 and 028-989 Tray 2, 3, 4, 5 Out of Place RAP ............................... 2-236

024-950 Tray 1 Empty RAP ............................................................................................ 2-236

024-951 to 024-953 Tray 2, 3, 4 Out of Paper RAP ........................................................ 2-237

024-954 MSI Tray Out of Paper RAP.............................................................................. 2-237

024-958 Bypass Tray Size Mismatch RAP ..................................................................... 2-238

024-965, 024-966 ATS/APS RAP ................................................................................... 2-238

024-967 and 024-968 Stapler Paper Mixed Width and Batting Error RAP ..................... 2-239

024-976 Finisher Staple Status NG RAP ........................................................................ 2-239

024-977 Staple Cartridge Fault RAP............................................................................... 2-240

024-979 Finisher Stapler Near Empty RAP .................................................................... 2-240

024-980 Finisher Tray Full Error RAP ............................................................................. 2-241

024-982 Stacker Lower Safety Warning RAP ................................................................. 2-241

025-596, 025-597 HDD Diagnostics RAP ....................................................................... 2-242

026-400 USB Host Connection Number Exceeded RAP ................................................ 2-242

026-402 Changed IOT Speed RAP................................................................................. 2-243

026-403 Stop printing and wait for toner cooling RAP .................................................... 2-243

026-700 LDAP Protocol Error RAP ................................................................................. 2-244

026-701 Address Book Request Overflow RAP.............................................................. 2-244

026-702 Address Book Directory Service Overflow RAP ................................................ 2-245

026-703 Abort With Logout RAP ..................................................................................... 2-245

026-708 URL Data Over Size RAP ................................................................................. 2-246

026-709 URL HDD Full RAP ........................................................................................... 2-246

026-710 S/MIME Unsupported Cipher RAP.................................................................... 2-247

026-711 Multi-Page File Size RAP.................................................................................. 2-247

026-712 HTTP Out Job Overlap Error RAP .................................................................... 2-248

026-718 PS Print Instruction Fail RAP ............................................................................ 2-248

026-719 Internal Error in Scan RAP................................................................................ 2-249

026-720 to 026-723 Media Error RAP............................................................................. 2-249

026-726 Inconsistent Options RAP ................................................................................. 2-250

026-727 Media Filepath Fail RAP ................................................................................... 2-250

026-728, 026-729 WSD Scan Error RAP ........................................................................ 2-251

026-730 Tray Paper Size Not Detected RAP .................................................................. 2-251

026-731 to 026-733 PJL Fail RAP................................................................................... 2-252

026-734 PJL Diag Mode RAP ......................................................................................... 2-252

026-739 Waiting Scan Job Deleted RAP ........................................................................ 2-253

027-442, to 027-444 Duplicate IP Address 1 RAP .......................................................... 2-253

027-445 Illegal IP Address RAP...................................................................................... 2-254

027-446 Duplicate IP Address 2 RAP ............................................................................. 2-254

027-447 Duplicate IP Address 3 RAP ............................................................................. 2-255

027-452 Duplicate IP Address 4 RAP ............................................................................. 2-255

027-500 SMTP Server Fail for Mail IO RAP.................................................................... 2-256

027-501 POP Server Fail for Mail IO RAP ...................................................................... 2-256

027-502 POP Authentication Fail for Mail IO RAP .......................................................... 2-257

027-503, 504, 533, 773, 785, 786 Server Communication Timeout RAP ....................... 2-257

027-513 SMB Scan Client Access RAP .......................................................................... 2-258

027-514 Host Name Solution Error in SMB RAP ............................................................ 2-258

027-515 DNS Server Setup in SMB RAP........................................................................ 2-259

027-516 Server Connection Error in SMB RAP .............................................................. 2-259

027-518 Login Name or Password Error in SMB RAP.................................................... 2-260

027-519 Scanning Picture Preservation Place Error RAP .............................................. 2-260

027-520 File Name Acquisition Failure RAP ................................................................... 2-261

027-521 File Name Suffix Limit Over in SMB RAP ......................................................... 2-261

027-522 File Creation Failure in SMB RAP..................................................................... 2-262

027-523 Lock Folder Creation Failure in SMB RAP ........................................................ 2-262

027-524 Folder Creation Failure in SMB RAP ................................................................ 2-263

027-525, 027-527 File Delete Failure in SMB RAP ......................................................... 2-263

027-526 Lock Folder Delete Failure in SMB RAP ........................................................... 2-264

027-528 Data Write Failure to SMB Server RAP ............................................................ 2-264

027-529 Data Read Failure From SMB Server RAP....................................................... 2-265

027-530 File Name Duplicate Failure in SMB RAP ......................................................... 2-265

027-531 SMB Scan Filing Policy Injustice RAP .............................................................. 2-266

027-532 NEXTNAME File Access Error in SMB RAP ..................................................... 2-266

027-543 SMB Server Name Specification Error RAP ..................................................... 2-267

027-547, 027-548 SMB Protocol Errors 1 RAP ............................................................... 2-267

027-549, 572, 573, 574, 576 SMB Protocol Error 4-009 RAP......................................... 2-268

027-564 SMB Protocol Error 4-024 RAP......................................................................... 2-268

027-565, 027-578 SMB Protocol Errors 2 RAP ............................................................... 2-269

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-5

Status Indicator RAPs

027-566 SMB Protocol Error 4-026 RAP ........................................................................ 2-269

027-569 SMB (TCP/IP) Not Started RAP........................................................................ 2-270

027-584 SMB Protocol Error 4-044 RAP ........................................................................ 2-270

027-585 SMB Protocol Error 4-045 RAP ........................................................................ 2-271

027-586 SMB Protocol Error 4-046 RAP ........................................................................ 2-271

027-587 SMB Protocol Error 4-047 RAP ........................................................................ 2-272

027-588, 027-589 SMB Protocol Errors 3 RAP............................................................... 2-272

027-590 SMB Protocol Error 4-050 RAP ........................................................................ 2-273

027-591 SMB Protocol Error 4-051 RAP ........................................................................ 2-273

027-700 Mail Address Domain Error RAP ...................................................................... 2-274

027-701 Disconnected Network Cable RAP ................................................................... 2-274

027-702 to 027-706, 027-709 Certificate for Addresses Error RAP ................................ 2-275

027-710 to 027-716 S/MIME Mail Error RAP .................................................................. 2-275

027-717 No MX Record at DNS RAP ............................................................................. 2-276

027-720, 027-721 Extension Server Error RAP .............................................................. 2-276

027-722 Extension Server Timeout RAP ........................................................................ 2-277

027-723 Extension Server Authentication Fail RAP ........................................................ 2-277

027-724 to 027-726 Extension Server Access Fail RAP................................................. 2-278

027-727 Extension Server Parameters RAP................................................................... 2-278

027-728 Extension Server File Exceeded RAP .............................................................. 2-279

027-730 SMTP Mail Division Error RAP ......................................................................... 2-279

027-732 Server Access Error RAP ................................................................................. 2-280

027-733 Server SSL Error RAP ...................................................................................... 2-280

027-734 Server Certificate Error RAP ............................................................................. 2-281

027-735 Device SSL Configuration Error RAP ............................................................... 2-281

027-736 Device Certificate Error RAP ............................................................................ 2-282

027-737 Template Server Read Error RAP .................................................................... 2-282

027-739 Invalid Template Server Path RAP ................................................................... 2-283

027-740 Template Server Login Error RAP .................................................................... 2-283

027-741 Template Server Connect Fail RAP .................................................................. 2-284

027-742 HDD File System Full RAP ............................................................................... 2-284

027-743 Template Server Install Error RAP.................................................................... 2-285

027-744 Template Server Error 1 RAP ........................................................................... 2-285

027-745 Template Server Error 2 RAP ........................................................................... 2-286

027-746 Job Template Pool Server Not Ready RAP ...................................................... 2-286

027-750 Fax Document Incongruent RAP ...................................................................... 2-287

027-751 Job Template Analysis Error RAP .................................................................... 2-287

027-752 Required User Entry Not Entered RAP ............................................................. 2-288

027-753 Job Flow Service Request Disabled RAP ......................................................... 2-288

027-754 Job Flow Service File Signature Mismatch RAP............................................... 2-289

027-757 Extension Server SSL Fail RAP........................................................................ 2-289

027-758 System Credential Setting Error RAP ............................................................... 2-290

027-759 Reference Server Connection Error RAP ......................................................... 2-290

027-760 XJT Command Fail RAP................................................................................... 2-291

027-761 Web Print Timeout RAP.................................................................................... 2-291

027-762 Illegal Web Print Job Ticket RAP ...................................................................... 2-292

027-763 Auditron Cannot Check User RAP .................................................................... 2-292

027-764 AirPrint Scan Data Transfer Fail RAP ............................................................... 2-293

027-765 Host Name Solution Error in WebDAV RAP ..................................................... 2-293

027-766 Proxy Name Solution Error in WebDAV RAP ................................................... 2-294

027-767 WebDAV Server SSL Access Fail RAP ............................................................ 2-294

027-768 WebDAV Server Certificate Fail RAP ............................................................... 2-295

027-769 WebDAV Server Access Fail RAP .................................................................... 2-295

027-772, 773, 774, 776 SMTP Server Error RAP ........................................................... 2-296

027-775 Too Many SMTP Addresses RAP..................................................................... 2-296

027-777 SMTP Server Non Support RAP ....................................................................... 2-297

027-778 No Mode Specified by SMTP-AUTH RAP......................................................... 2-297

027-779 Attestation-Fails by SMTP-AUTH RAP ............................................................. 2-298

027-780 WebDAV Network Interface Fail RAP ............................................................... 2-298

027-781 WebDAV Spool Size Over RAP ........................................................................ 2-299

027-782 WebDAV Server Redirector Limit RAP ............................................................. 2-299

027-783 WebDAV User Authentication RAP................................................................... 2-300

027-784 WebDAV Proxy Server Authentication RAP ..................................................... 2-300

027-785, 027-786 WebDAV Server Time-Out RAP ........................................................ 2-301

027-787 WebDAV File Name Duplication Fail RAP ........................................................ 2-301

027-788, 027-793 WebDAV Request Fail RAP............................................................... 2-302

027-789, 791, 795 Access Forbidden RAP ..................................................................... 2-302

027-790 WebDAV File Not Found RAP .......................................................................... 2-303

029-792 WebDAV Server Conflict RAP .......................................................................... 2-303

027-794 WebDAV Server Internal Fail RAP.................................................................... 2-304

027-796 Email Not Printed RAP...................................................................................... 2-304

027-797 Invalid Output Destination RAP......................................................................... 2-305

027-798 JFS Target Document Not Found RAP............................................................. 2-305

027-799 WebDAV Server Insufficient Storage RAP........................................................ 2-306

028-910 Wrong fuser Type RAP ..................................................................................... 2-306

028-986 and 028-987 Paper Size/No Paper Detected Error RAP .................................. 2-307

028-988 and 028-990 Tray 5 Size Mismatch RAP .......................................................... 2-307

029-700, 029-701 WebDAV Server Response RAP ....................................................... 2-308

029-702 WebDAV Client RAP......................................................................................... 2-308

029-703 AirPrint Scan Client RAP................................................................................... 2-309

029-704, 029-711 Invalid PACFile RAP .......................................................................... 2-309

029-705, 706, 709, 712, 713, 716 PACFile Communications RAP................................. 2-310

029-707, 708, 714, 715 PACFile Not Found RAP ........................................................... 2-310

029-710, 029-717 PACFile URL Not Found RAP ........................................................... 2-311

Chain 30-39 RAPs

033-310 FAX Charge Function Fail RAP ........................................................................ 2-313

033-311 Invalid Address Book Data RAP ....................................................................... 2-313

033-312, 318, 324 FAX Fault RAP.................................................................................. 2-314

033-328 to 033-340 Failed to Initialize FAX Log RAP..................................................... 2-314

033-330 to 033-336 Non-mounted Channel RAP ........................................................... 2-315

033-339 FAX 2 Not Responding RAP ............................................................................. 2-315

033-363 FAX Card Reset (Reboot) RAP......................................................................... 2-316

033-500 to 033-507 Remote Machine Error RAP ........................................................... 2-316

033-508, 033-511 Destination Polling Error RAP ............................................................ 2-317

033-509 DCS/NSS Resend Exceeded RAP ................................................................... 2-317

033-510 Fallback Error RAP ........................................................................................... 2-318

033-514, 516, 517, 521, 522, 033-526 to 033-529 Remote Machine Error 1 RAP ......... 2-318

033-523, 033-546, Line Not Connected RAP.................................................................. 2-319

033-530 DTMF Illegal Procedure RAP............................................................................ 2-319

033-531, 532, 533, 544, 552, 578 Remote Machine Error 2 RAP................................... 2-320

033-535 DCN Receive at Phase B Send RAP ................................................................ 2-320

033-536, 537, 540, 568, 575, 577 Send/Receive Error RAP .......................................... 2-321

033-541, 033-566 No Destination Specified RAP ........................................................... 2-321

Status Indicator RAPs

May 2017

2-6

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

033-543, 567, 576, 702, 703 Dial Error RAP .................................................................. 2-322

033-545 T0 Timeout RAP ............................................................................................... 2-322

033-547 Abort During Transmission RAP ....................................................................... 2-323

033-548 No Manual Send Line RAP ............................................................................... 2-323

033-549, 551, 583 FAX Service Disabled RAP............................................................... 2-324

033-550 Cannot Disable FAX Service RAP .................................................................... 2-324

033-553 No Folder/Relay RAP........................................................................................ 2-325

033-554 Wrong Password/Receive Banned RAP ........................................................... 2-325

033-555, 033-556 Incorrect Password RAP.................................................................... 2-326

033-557, 033-565 Destinations or Services Exceeded RAP........................................... 2-326

033-558, 033-559 Remote ID Rejection RAP ................................................................. 2-327

033-560, 561, 562 TRESS/RCC RAP............................................................................. 2-327

033-563, 033-569 No Printable Paper Size RAP ............................................................ 2-328

033-564, 033-570 Power Off During Transmission RAP ................................................ 2-328

033-571, 033-588 Manual Send Job Canceled RAP ...................................................... 2-329

033-572 FAX Report Print Job Canceled RAP ............................................................... 2-329

033-573 Domain Regulation Check Error RAP ............................................................... 2-330

033-580 Missing VoIP Gateway RAP ............................................................................. 2-330

033-586 T38 Protocol Not Ready RAP ........................................................................... 2-331

033-593 Canceled By Remote Peer RAP ....................................................................... 2-331

033-700 T1 Timeout Fail RAP......................................................................................... 2-332

033-701 Retry Timeout RAP ........................................................................................... 2-332

033-710, 712, 713, 717, 718, 719, 721 Document Not Found RAP ............................... 2-333

033-716 No Specified Folder RAP .................................................................................. 2-333

033-724 FAX Receive Memory Over Flow RAP ............................................................. 2-334

033-726, 728, 734, 737, 738, 751 FAX Printing Error RAP ............................................ 2-334

033-733, 735, 741, 743, 744, 745, 746, 750 FAX Document Number Error RAP .......... 2-335

Chain 40-49 RAPs

041-310 IM Logic Fail RAP ............................................................................................. 2-337

041-340 to 041-363 MCU NVM (EEPROM) Fail RAP .................................................... 2-337

041-388 MK Logic Fail RAP ............................................................................................ 2-338

041-603, 041-604 Temp/Humidity Sensor Fail RAP ....................................................... 2-338

042-313 Rear Cooling Fan1 Fail RAP............................................................................. 2-339

042-325 Main Motor Fault RAP....................................................................................... 2-339

042-335 Device Fault (Main Fan Fail) RAP .................................................................... 2-340

042-336 Device Fault (SUB Fan Fail) RAP ..................................................................... 2-340

042-348 Over Temperature Detect Fail RAP .................................................................. 2-341

044-329 Shutdown Fail RAP........................................................................................... 2-341

044-370 Sub Motor Rotation Failure RAP....................................................................... 2-342

045-310 Image Ready NG RAP...................................................................................... 2-342

045-311 Controller Communication Fail RAP ................................................................. 2-343

045-370 LPH DL Fail Power RAP ................................................................................... 2-344

045-371 LPH DL Fail MULT RAP ................................................................................... 2-345

047-216 Finisher Comm Fail RAP .................................................................................. 2-346

Chain 50-59 RAPs

050-701 Paper Jam Rap ................................................................................................. 2-347

058-310, 311, 315, 316, 317 Fusing Error RAP .............................................................. 2-347

059-314, 315, 326 Fusing Error RAP .............................................................................. 2-348

059-321, 059-324 Fusing Error RAP............................................................................... 2-348

Chain 60-69 RAPs

060-341 to 060-352 LPH Fault RAP................................................................................ 2-349

061-354 to 061-357 and 061-362 to 061-393 LPH Fault RAP ........................................ 2-349

061-358 to 061-361 LPH Config Fail RAP ...................................................................... 2-350

062-277, 316, 399 DADF Fail RAP ................................................................................. 2-351

062-300 Platen Interlock Open RAP ............................................................................... 2-351

062-311, 313, 321, 360, 371, 380, 386, 389, 393, 396-398 IIT Fail RAP........................ 2-352

062-345 IIT EEPROM Fail RAP ...................................................................................... 2-352

062-362 X Hard Fail RAP ................................................................................................ 2-353

062-395 Trans Power Failure Detected RAP .................................................................. 2-353

062-790 Recognition Fail RAP........................................................................................ 2-354

065-221 to 065-225 CIS Fail RAP................................................................................... 2-354

Chain 70-79 RAPs

071-101 Paper Jam in Tray 1 RAP ................................................................................. 2-355

071-401, 072-401, 073-401, 074-401, 077-407 Tray 1, 2, 3, 4, 5 Feed Roll Near Life RAP 2­356
071-402, 072-402, 073-402, 074-402, 077-408 Tray 2, 3, 4, 5 Feed Roll Life Over RAP 2-356

071-404, 072-404, 073-404, 074-404 Tray 1, 2, 3, 4 Feed Roll Pre Near Life RAP ....... 2-357

072-101 and 072-103 Jam in Tray 2/Tray 3 RAP............................................................ 2-357

072-210 and 073-210 Tray 2, Tray 3 Lift Up Fail RAP (HCF only).................................. 2-358

072-310, 073-310, 074-310 Tray 2 - 4 Motor Fail RAP................................................... 2-359

072-311, 073-311, 074-311 Tray 2-4 Mode Fail RAP ..................................................... 2-360

072-312, 073-312, 074-312, 077-359 Feeder 2, 3, 4, 5 Maker Mismatch Fail RAP........ 2-360

073-101 and 074-101 Jam in Tray 3, Tray 4 RAP........................................................... 2-361

073-103 and 074-108 Path 3, 4 Paper Jam RAP ............................................................ 2-361

075-100 JAM in Bypass Tray RAP.................................................................................. 2-362

077-101 and 077-119 Paper Jam RAP ........................................................................... 2-363

077-104 Paper Jam In The Device RAP ......................................................................... 2-364

077-117 Option Registration On Jam RAP ..................................................................... 2-365

077-123 Registration Sensor Jam (Duplex) RAP ............................................................ 2-365

077-300 Front Cover Open RAP..................................................................................... 2-366

077-302 Device Right Side Door is Open RAP ............................................................... 2-367

077-314 P/H Module Logic Fail RAP............................................................................... 2-367

077-322 Option Comm Fail (OPF 550) RAP ................................................................... 2-368

077-323 PH Motor Fail RAP ............................................................................................ 2-368

077-327 Feeder Composition Fail RAP........................................................................... 2-369

077-909 Paper Jam RAP ................................................................................................ 2-369

Chain 80-89 RAPs

082-101 Paper Jam in Tray 5 RAP ................................................................................. 2-371

082-310 Tray 5 Motor Fail RAP....................................................................................... 2-371

082-311 Tray 5 Mode Fail RAP....................................................................................... 2-372

082-400 Tray 5 Feed Roll Pre Near Life RAP ................................................................. 2-372

089-600 to 089-617 RC Fail RAP.................................................................................... 2-373

089-623 to 089-679 LED Offset Correction Error RAP ................................................... 2-374

Chain 90-99 RAPs

091-300 Device Rear Door Open RAP ........................................................................... 2-375

091-312 HVPS CC Fail RAP ........................................................................................... 2-375

091-313, 091-402, 091-480 to 482, 091-913 to 929 Drum/CRUM RAP.......................... 2-376

091-316 Sub Motor Fail RAP .......................................................................................... 2-377

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Status Indicator RAPs

091-400 and 091-405 Waste Cartidge RAP.................................................................... 2-377

091-401 to 400-436 DRUM/CRUM RAP......................................................................... 2-378

091-911 Waste Toner Bottle Full RAP ............................................................................ 2-378

092-312 to 092-315 ATC Sensor Fault RAP ................................................................... 2-379

092-318 to 092-321 ADC Patch System Fail RAP .......................................................... 2-379

092-606, 094-310, 094-325, 094-326 ADC/CTD Fail RAP ............................................. 2-380

092-675 to 092-678 ADC Tone Patch Fail RAP.............................................................. 2-380

092-911 to 092-914 Toner Cartridge Uncertain Empty [X] RAP ..................................... 2-381

092-916 Environment SNR Sensor Fail RAP.................................................................. 2-381

093-324 DEVE YMC Motor Fail RAP .............................................................................. 2-382

093-339 Toner or Drum CRUM Authentication Fail RAP ................................................ 2-382

093-400 to 093-425 Cartridge Near Empty RAP............................................................. 2-383

093-912 Toner Cartridge Empty [K] RAP ........................................................................ 2-383

093-913 to 093-939 and 096-918 CRUM Error RAP ...................................................... 2-384

094-318 1st BTR Position Fail RAP ................................................................................ 2-385

094-417 IBT Near Life End RAP ..................................................................................... 2-385

094-420 IBT Life Over RAP ............................................................................................ 2-386

094-911 Transfer Belt Position Fail RAP ........................................................................ 2-386

099-396 to 099-399 Fuser Temperature Fault RAP........................................................ 2-387

Chain 100-109 RAPs

102-311 to 102-319 USB Dongle Errors RAP ................................................................. 2-389

102-356 EWS Soft Fail RAP ........................................................................................... 2-390

103-314 Prohibited Originals RAP .................................................................................. 2-391

Chain 110-119 RAPs

116-210 and 116-211 Media Reader Error RAP ............................................................. 2-393

116-212 and 116-220 ESS Error RAP ............................................................................ 2-393

116-312 and 116-313 HDD Encrypt Fail RAP................................................................. 2-394

116-314 Ethernet Address Fail RAP ............................................................................... 2-394

116-321, 322, 328, 329, 338 Software Error RAP .......................................................... 2-395

116-323 ESS NVRAM W/R Check Fail RAP .................................................................. 2-396

116-324, 116-328 Exception Fail RAP ............................................................................ 2-396

116-325 ESS Fan Fail RAP ............................................................................................ 2-397

116-330, 336, 337, 339, 353, 354, 356, 361, 388 HDD Fail RAP ................................... 2-397

116-331 Invalid Log Info RAP ......................................................................................... 2-398

116-334 ESS NVRAM Data Compare Fail...................................................................... 2-399

116-342, 393, 394 ROM Version Incorrect RAP ............................................................. 2-400

116-343, 346, 357, 359 Main PWB Error RAP................................................................ 2-400

116-348, 349 Redirector Fail RAP .................................................................................. 2-401

116-355, 358, 360, 363, 370, 374, 379, 395, 362, 117-330, 118-311 Soft Fail RAP ...... 2-401

116-363, 370, 373, 376 Fatal Error RAP......................................................................... 2-402

116-364 Timer Fail RAP.................................................................................................. 2-403

116-365, 366, 368, 371, 372, 373, 375, 377 SW Fail RAP ............................................. 2-403

116-378, 379, 395 MCR/MCC Soft Fail RAP .................................................................. 2-404

116-380 ESS Font ROM DIMM #1Check Fail RAP ........................................................ 2-405

116-381 ABL Version Fail RAP....................................................................................... 2-405

116-382 ABL Initialize Fail RAP ...................................................................................... 2-406

116-383 PIT Lib Failure RAP .......................................................................................... 2-406

116-384, 116-385 DCS/IDC Software Fail RAP.............................................................. 2-407

116-386 Incorrect USB port used for FAX RAP .............................................................. 2-407

116-391 Illegal Code RAP............................................................................................... 2-408

116-396 RAPS140 Self Test Fail RAP ............................................................................ 2-408

116-397 Illegal Setting Area Coverage Threshold RAP.................................................. 2-409

116-399 Under initialization for 10 minutes RAP............................................................. 2-409

116-701 Out of Memory Duplex Fail RAP ....................................................................... 2-410

116-702 Print with Substitute Font RAP.......................................................................... 2-410

116-703 PostScript LANG Interpreter ERR RAP ............................................................ 2-411

116-704 to 116-709, 716, 717 Media Reader Format RAP............................................. 2-411

116-710 HP-GL/2 Overflow RAP..................................................................................... 2-412

116-714 HP-GL/2 Command Error RAP ......................................................................... 2-412

116-719 XPIF Parameter Cancelled RAP ....................................................................... 2-413

116-720 PCL Memory Low Page Simplified RAP ........................................................... 2-413

116-721 to 116-728 Color Print Permissions RAP .......................................................... 2-414

116-725 HDD full for Image Log RAP ............................................................................. 2-414

116-738 Size/Orientation Mismatch RAP........................................................................ 2-415

116-739, 741, 742, 743 Out of Memory RAP .................................................................. 2-415

116-740 Arithmetic Error RAP......................................................................................... 2-416

116-746 Selected Form Not Registered RAP ................................................................. 2-416

116-747, 116-748 Invalid Page Data RAP ...................................................................... 2-417

116-749 PostScript Font Error RAP ................................................................................ 2-417

116-752 Print Job Ticket RAP......................................................................................... 2-418

116-749 PostScript Font Error RAP ................................................................................ 2-418

116-790 Stapling Canceled RAP..................................................................................... 2-419

117-310 WSD Scan S/W Fail RAP.................................................................................. 2-419

117-312 Device Self Test Error RAP............................................................................... 2-420

117-313 Geographic Region Change Fail RAP .............................................................. 2-420

117-314 and 117-315 Contract Type/Geographic Region Changed RAP ...................... 2-421

117-316 Contract Manager Software Fail RAP ............................................................... 2-421

117-317, 117-318 Contract Manager PPP RAP.............................................................. 2-422

117-319 and 117-320 eMMC Fail RAP ........................................................................... 2-422

117-321, 117-324 eMMC Card Invalid Type Fail RAP .................................................... 2-423

117-322 eMMC Card Encrypt Fail RAP .......................................................................... 2-423

117-323 eMMC File Access Fail RAP ............................................................................. 2-424

117-325 Contract Manager RTC Hardware Fail RAP ..................................................... 2-424

117-326 ESS NVRAM SW Access Fail RAP .................................................................. 2-425

117-327 ESS NVRAM eMMC Card HW Access Fail RAP .............................................. 2-425

117-327 ESS NVRAM eMMC Card HW Access Fail RAP .............................................. 2-426

117-330, 118-311 Soft Fail RAP ..................................................................................... 2-426

117-332, 117-335 Uninitialized or Invalid NVM RAP....................................................... 2-427

117-333, 348, 364 Uninitialized or Used eMMC RAP ..................................................... 2-427

117-343 Log Sending Parameter Fail RAP ..................................................................... 2-428

117-344 Invalid User Job Type Fail RAP ........................................................................ 2-429

117-345 SSMM Batch Setting Duration Fail RAP ........................................................... 2-429

117-354, 356, 358 Job Limit System Fail RAP................................................................ 2-430

117-357 TPM Fail RAP ................................................................................................... 2-430

117-360 Date Limit Exceeding Fail RAP ......................................................................... 2-431

117-362, 117-363 USB Dongle Fail RAP ........................................................................ 2-431

117-365 WiFi Long Diag Fail RAP .................................................................................. 2-432

118-310 IPSEC Internal Fail RAP ................................................................................... 2-432

Chain 120-129 RAPs

121-316 Accessory Conflict RAP .................................................................................... 2-433

121-318 Auth/Account Settings Not Supported RAP ...................................................... 2-433

Status Indicator RAPs

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Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

123-310 to 123-399 UI Error RAP................................................................................... 2-434

124-310-314, 316, 318, 322, 324, 340, 356, 357, 360 ID/Billing/Data Mismatch RAP ... 2-435

124-315, 317, 355 DC132 Error 02, 04 and 14 RAP ...................................................... 2-436

124-319 DC132 Error 08 RAP ........................................................................................ 2-436

124-320 SEEPROM Fail RAP ......................................................................................... 2-437

124-321 Backup SRAM Fail RAP ................................................................................... 2-437

124-323 DC132 06 RAP ................................................................................................. 2-438

124-325 Billing Restoration Fail RAP .............................................................................. 2-438

124-326 IOT Speed Not Registered RAP ....................................................................... 2-439

124-327 IOT Speed Change Fail RAP ............................................................................ 2-439

124-334 to 124-335 ESS ROM DIMM RAP .................................................................... 2-440

124-337 ESS Standard RAM Error RAP ......................................................................... 2-440

124-341, 351, 361, 381, 391 CRUM Market Fail MCU RAP........................................... 2-441

124-342, 343, 352, 362, 363, 382, 383, 392, 393 CRUM Fail SYS RAP ........................ 2-441

124-344, 346, 348 Billing Meter Mismatch RAP ............................................................. 2-442

124-345 Billing Meter Type Restoration Fail RAP ........................................................... 2-442

124-347 Billing CountType Restoration Fail RAP ........................................................... 2-443

124-349 Modal Break Points Restoration Fail RAP ........................................................ 2-443

124-350, 354, 380, 390 CRUM OEM Fail All RAP .......................................................... 2-444

124-359 IOT NVM Backup Restor Fail 1 RAP ................................................................ 2-444

124-372 to 124-374 IOT Soft Fail RAP ........................................................................... 2-445

127-310 ESS Task Fatal Error RAP................................................................................ 2-445

125-311, 314, 315, 342 PSW Controller Unexpected Fail RAP...................................... 2-446

127-353, 354, 396, 398, 399 Fatal Error RAP................................................................. 2-446

Chain 130-139 RAPs

133-210 to 133-224, 133-226, 133-701 FAX Parameter Incorrect RAP ......................... 2-447

133-701 Replacement Character Detected RAP ............................................................ 2-448

133-710 Tray Select Fail RAP......................................................................................... 2-448

Chain 500 RAPs

500-030 dC612 Print NG IOT Wait State RAP................................................................ 2-449

500-033, 500-035 Diag Documents RAP ........................................................................ 2-449

500-990 dC612 Print NG By Any Reason RAP .............................................................. 2-450

OF - Other Faults

OF 1 Unusual Noises RAP.............................................................................................. 2-451

OF 2 UI has no Display ................................................................................................... 2-451

OF 3 Special Boot Modes RAP....................................................................................... 2-452

OF 4 POST Error RAP .................................................................................................... 2-452

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

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Status Indicator RAPs

Status Indicator RAPs

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Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

Troubleshooting Overview

To increase the efficiency of troubleshooting, ensure that preliminary checks should be made
to confirm the trouble status before proceeding to the Repair Adjustment Procedure (RAP)
(Chapter 2), Diagnostic Procedures (Chapter 6), Wiring Diagrams (Chapter 7), and Principles
of Operation (Chapter 8).

Flow of Troubleshooting

Flow of the troubleshooting is as follows:

Figure 1 Troubleshooting Flow Diagram

Check Installation Status

Be sure to check the following items before starting the troubleshooting procedures.

1. The power supply voltage is within the specifications (measure the voltage at the wall out­let).

2. Power cord is free from breakage, short-circuit, disconnected wire, or incorrect connection
in the power cord.

3. The printer is properly grounded.

4. The printer is not installed at a place subjected to high/low temperature, humidity, and
sudden temperature changes.

5. The printer is not installed at or near water facilities, humidifier, heating appliance, fire,
dust, or in airflow from air conditioner.

6. The printer is not installed in a place subjected to volatile or inflammable gas.

7. The printer is not installed under direct sunlight.

8. The printer is installed in a well-ventilated place.

9. The printer is installed on a firm and stable surface.

10. The paper meets the specifications (standard paper is recommended).

11. The printer is handled properly.

Cautions on Service Operations

WARNING

While the printer is on, never touch live parts if not required. Power is supplied to the
inlet and LVPS even while the printer is off. Never touch its live components. Do not
touch live parts unless otherwise specified.

1. Be sure to remove the power cord unless otherwise required.

WARNING

When outputting a high voltage using the Diag Tool, etc., ensure that: - The high voltage
carrying parts must never be touched. - The instructions in this manual must be fol
lowed.

1. When outputting a high voltage using the Diag Tool, etc., keep all the covers on unless
otherwise required.

2. When operating the motor using the Diag Tool, etc., keep all the covers on unless other­wise required.

WARNING

When operating the drive unit using the Diag Tool, etc., ensure that: - The drive unit
must never be touched. - The instructions in this manual must be followed.

1. When touching hot parts, be careful not to get burnt.

2. While working, be sure to wear a wrist band or the like to dissipate static charges from
your body.

WARNING

Check the provided parts individually. Do not remove, replace, or check any parts other
than the provided parts. Never break down the provided parts or replace the parts
therein. Mounting of any parts other than the provided parts is not guaranteed in quality
or safety, and is strictly forbidden.

Cautions on Using RAP

1. Check the provided parts individually. Do not remove, replace, or check any parts other
than the provided parts. Never break down the provided parts or replace the parts therein.
Mounting of any parts other than the provided par ts is not guaranteed in quality or safety,
and is strictly forbidden.

2. In the initial check according to the RAP, check only items which can be simply checked.

3. In the initial check according to the RAP, check the constitutive parts of the major check
parts and related parts, as well as major check parts.

-

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Status Indicator RAPs

4. When working with the printer, be sure to remove the power cord unless otherwise
required. Never touch live parts if not required, while the power cord is connected.

5. Connector condition is denoted as follows: Connector (P12) is connected Plug side with
the connector (P/J12) removed (except when attached directly to the board). (J12) Jack
side with the connector (P/J12) removed (except when attached directly to the board).

6. ( P/J1-2PIN between P/J3-4PIN) in the RAP means measurement with the positive side of
the measuring instrument connected to ( P/J1-2PIN) and the negative side of (P/J3­4PIN).

7. ( P/J1between J2) in the RAP means measurement for all terminals corresponding
between (1 and P/J2) based on “Wiring Diagrams”.

8. In ( P/J1-2PIN between P/J3-4PIN) in the RAP where voltage is measured, (P/J3-4PIN)
on the rear negative side is always at the AG (analog ground), SG (signal ground), or RTN
(return). Therefore, after checking of proper conductivity between AGs, SGs, or RTNs
respectively, the rear negative side can be connected to the PIN of AG, SG or RTN
instead of (P/J3-4PIN). However, care should be taken not to confuse (AG), (SG), and
(RTN) because they are not on the same level.

9. When measuring the voltage at small connectors, use the dedicated tool. Handle the tool
with care because its business end is pointed.

10. When measuring the voltage, set the toner cartridge and sheet feeder, close the Covers
and power ON unless otherwise required.

11. Numerical values in the RAP are only for guideline. Approximate values are acceptable.

12. In each step of the RAP, parts removal and other procedures implicitly required for the
step are omitted.

13. In the RAP, “Replacement” means the replacement of the par ts that are considered to be
the cause of the trouble. Replacement of those parts means the replacement of the
assembly part (HIGH Assy) that contain them.

14. Some of the instructions in the RAP are branched off depending on the specifications.
Follow the applicable instruction.

Items To Be Confirmed Before Going To RAP Troubleshooting

Basic Printer Problems

Some printer problems can be easy to resolve. If a problem occurs with your printer, check
each the following:

1. If a message is displayed on the UI of operator panel, see “2.2 Error Code List”.

2. The printer power cable is plugged into the printer and a properly grounded electrical out­let.

3. The printer power is powered ON.

4. The electrical outlet is not turned off by any switch or breaker.

5. Other electrical equipment plugged into the outlet is working.

6. All options are properly installed.

7. If you have checked all of the above and still have a problem, turn off the printer, wait for
10 seconds, and then turn on the printer again. This often solves the problem.

Display Problems

1. If the operator panel displays only diamonds or is blank, check and try the action below.

a) Turn off the printer, wait for 10 seconds, and turn on the printer.

b) Self Test Message appears on the operator panel. When the test is completed, “Ready
to Print” is displayed.

2. If menu settings changed from the operator panel have no effect, check and try the
actions below. Settings in the software program, the printer driver, or the printer utilities
are overriding the settings made on the operator panel.

a) Change the menu settings from the printer driver, the printer utilities, or the software
program instead of the operator panel.

b) Disable the settings in the printer driver, the printer utilities, or the software program so
you can change settings on the operator panel.

Printing Problems

1. If a job did not print correct or incorrect characters were printed, check and try the actions
below.

a) Make sure “Ready to Print” appears on the operator panel before sending a job to print.
Press Menu to return to “Ready to Print”.

b) Make sure print media is loaded in the printer. Press Menu to return to “Ready to Print”.

c) Verify that you are using the correct printer driver.

d) Make sure you are using the correct Ethernet or USB cables and it securely connected
at the back of the printer.

e) Verify that the correct print media size is selected.

f) If using a print spooler, verify that the spooler has not stalled.

g) Check the printer interface from the “Configure” menu. Determine the host interface
you are using. Print a Panel Setting page to verify that the current interfaces settings are
correct.

h) Output fonts will not print correctly using the PCL driver in its default mode. To correct
this problem, use PS driver when using the PCL driver.

2. If print media misfeeds or multiple feeds occur, check and try the actions below.

a) Make sure the print media you are using meets the specifications for your printer.

b) Flex print media before loading it in any of the sources.

c) Make sure the print media is loaded correctly.

d) Make sure the width and length guides on the print media sources are adjusted cor­rectly.

e) If the print media are overfilled in sources, reduce the amount of media.

f) Load the recommended print side correctly for the type of print media you are using.

g) Turn the print media over or around and try printing again to see if feeding improves.

h) Check the print media type loaded in the source, and refill only one type of print media,
if print media types are mixed.

i) Refill a new ream of print media, if some reams are mixed.

j) Remove the top and bottom sheets of a ream before loading the print media.

k) Do not reload print media until the print media source is empty.

3. If envelope misfeeds or multiple feeds occur, check and try the action below.

a) Remove the stack of envelopes from the bypass tray.

4. If page breaks in unexpected places, check and try the action below.

a) Check the “Job Time-out” in the Basic Settings menu and increase the value.

5. When a job is executed with a wrong paper tray or a wrong print media, check and try the
action below.

a) Check the “Paper Size” and “Paper Type” in the Tray Settings menu on the printer oper­ator panel and in the printer driver.

Status Indicator RAPs

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Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

6. If print media does not stack neatly in the output tray, check and try the action below.

a) Turn the print media stack over in the tray or multipurpose feeder.

Repair Analysis Procedure (RAP)

The RAP is the first step for trouble diagnosis. The RAP isolates the presence of various trou­bles including error codes, and guides the troubleshooting procedure.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

Figure 2 Repair Analysis Process

NOTE: Wait at least 3 seconds after turning the power off befor e turning the power on again.
Turning the power on again soon after turning the power off will not turn the power off.

May 2017

2-13

Status Indicator RAPs

Status Indicator RAPs

May 2017

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Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

01A +5VDC Power Fault RAP

BSD-ON:

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING

Take care when measuring AC mains (line) voltage. Electricity can cause death or injury.

1. Check the connections between the LVPS PWB and the inlet harness assembly kit.

2. Check the connection at the LVPS PWB and the inlet harness assembly kit, P/J281, and
the connectors are fully seated and no damage or excessive wear is visable.

3. Check the continuity between the LVPS PWB and the MCU PWB verify each cable of P/

J281 between P/J287.

4. Check the AC power to the LVPS PWB. The AC voltage between the P/J281-1 and P/

J281-3 pin should be the same as listed in the specifications GP 7.

5. Check the voltage from the LVPS PWB (+5VDC). The voltage between the LVPS PWB
ground and P/J287-5 pin should be about +5VDC.

6. If the error persists, install a new LVPS PWB, PL 18.1 Item 16 (C505/C605), PL 18.5 Item

16 (C605_Tall, PL 18.9 Item 16 (C500/C600).

01B +24VDC Power Fault RAP

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING

Take care when measuring AC mains (line) voltage. Electricity can cause death or injury.

1. Check the connections between the LVPS PWB and the inlet harness assembly kit.

2. Check the connection at the LVPS PWB and the inlet harness assembly kit, P/J281, are
fully seated.

3. Check the continuity between the LVPS PWB and the MCU PWB verify each cable of P/

J281 between P/J287.

4. Check the AC power to the LVPS PWB. The AC voltage between the P/J281-1 and P/

J281-3 pin should be the same as listed in the specifications GP 7.

5. Check the voltage from the LVPS PWB (+24VDC). The voltage between the LVPS PWB
ground and P/J287-1 pin should be about +24VDC.

6. If the error persists, install a new LVPS PWB, PL 18.1 Item 16 (C505/C605), PL 18.5 Item

16 (C605_Tall), PL 18.9 Item 16 (C500/C600).

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Status Indicator RAPs

01A +5VDC Power Fault RAP,

002-500 UI Error RAP

002-500 CUI scan panel UI detection error.

003-311 IIT CDI I/F Mismatch

003-311 During controller initialization, the IIT CDI I/F has insufficient information from the IIT.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Ensure that all connectors on the UI assembly are securely connected. Ensure that all
surface mounted modules on the ESS PWB are securely connected.

3. Check the wiring between the ESS PWB and the UI assembly.

4. Update the Software, GP 9.

5. If the fault persists, install a new components as necessary:

• UI assembly, PL 1.1 Item 1 (C505/C605/C605-Tall), PL 1.2 Item 1 (C500/C600).

•ESS PWB, PL 18.1 Item 5 (C505/C605), PL 18.5 Item 5 (C605_Tall), PL 18.9 Item 5

(C500/C600).

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

3. Update the Software, GP 9.

4. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

5. Contact Support for further instructions.

Status Indicator RAPs

002-500, 003-311

May 2017

2-16

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

003-318, 003-319 IIT Software Fail

003-318 IIT software is corrupt.

003-319 Video driver detection fail.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Check the wiring between the MCU PWB and the ESS PWB. Verify all connectors
securely connected. Verify all surface mounted modules on both PWB are securely con
nected.

3. Update the Software, GP 9.

4. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (C505/C605), PL 18.5 Item 5
(C605_Tall), PL 18.9 Item 5 (C500/C600).

003-320 to 003-343 IISS-ESS Communication Fail

003-320 IISS sending error 1 detected by the controller. An abnormal parameter is set as the

argument for the send function.

003-321 IISS sending error 2 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-322 IISS sending error 3 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-323 IISS sending error 4 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-324 IISS sending error 5 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

-

003-325 IISS sending error 6 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-326 IISS sending error 7 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-327 IISS sending error 8 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-328 IISS sending error 9 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-329 IISS receiving error 10 detected by the controller. The NAK that notifies of the occur­rence of a transmission failure is received.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

003-330 IISS receiving error 11 detected by the controller. The NAK that notifies of the occur-

rence of a transmission failure is received.

003-331 IISS receiving error 12 detected by the controller. The NAK that notifies of the occur­rence of a transmission failure is received.

003-332 IISS receiving error 13 detected by the controller. The NAK that notifies of the occur­rence of a transmission failure is received.

003-333 IISS receiving error 14 detected by the controller. The NAK that notifies of the occur­rence of a transmission failure is received.

003-334 IISS receiving error 15 detected by the controller. The NAK that notifies of the occur­rence of a transmission failure is received.

003-335 IISS receiving error 16 detected by the controller. The NAK that notifies of the occur­rence of a transmission failure is received.

003-336 IISS receiving error 17 detected by the controller. The NAK that notifies of the occur­rence of a transmission failure is received.

May 2017

2-17

003-318, 003-319, 003-320 to 003-343

Status Indicator RAPs

003-337 IISS receiving error 18 detected by the controller. There was no response to the

power on command sent to the IISS after restoring from power saver mode.

003-338 IISS receiving error 19 detected by the controller. Incorrect argument error for send­ing.

003-339 IISS receiving error 20 detected by the controller. Transmission establishing error for
sending.

003-340 IISS receiving error 21 detected by the controller. Synchronous send error.

003-341 IISS receiving error 22 detected by the controller. Transmission error for sending.

003-342 IISS receiving error 23 detected by the controller. Incorrect argument error for receiv-

ing.

003-343 IISS receiving error 24 detected by the controller. Synchronous receive error.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Check the wiring between the MCU PWB and the ESS PWB. Verify all connectors
securely connected. Verify all surface mounted modules on both PWB are securely con
nected.

3. Update the Software, GP 9.

4. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (C505/C605), PL 18.5 Item 5
(C605_Tall), PL 18.9 Item 5 (C500/C600).

003-344 IISS-ESS X Hotline Fail

003-344 X Hotline failure during power on.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Check the wiring between the MCU PWB and the ESS PWB. Verify all connectors
securely connected. Verify all surface mounted modules on both PWB are securely con
nected.

3. Update the Software, GP 9.

4. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (C505/C605), PL 18.5 Item 5
(C605_Tall), PL 18.9 Item 5 (C500/C600).

-

-

Status Indicator RAPs

003-320 to 003-343, 003-344

May 2017

2-18

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

003-345, 003-346 X PIO Mismatch RAP

003-345 X PIO Unmatch Fail 1 When a job fail was received from the IISS, an error of the X

hot line was detected.

003-700 Returned Documents Error RAP

003-700 When the originals are ejected, the number of ejected originals is more than the num-

ber that were fed.

003-345 X PIO Unmatch Fail 2 When IIT image delivered was received from the IISS, an error
of the X hot line was detected.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Check the wiring between the MCU PWB and the ESS PWB. Verify all connectors
securely connected. Verify all surface mounted modules on both PWB are securely con
nected.

3. Update the Software, GP 9.

4. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (C505/C605), PL 18.5 Item 5
(C605_Tall), PL 18.9 Item 5 (C500/C600).

Procedure

Reload the originals, then re-run the job.

-

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-19

Status Indicator RAPs

003-345, 003-346, 003-700

003-701 Duplication Prevention Code RAP

003-701 A copy restriction code is detected in the document data.

003-702 Different Magnification RAP

003-702 Different magnification settings, for side 1 and side 2 of a document.

Procedure

Perform the steps that follow:

1. Request the customer not to attempt to copy documents that are restricted.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Procedure

Perform the steps that follow:

1. Request the customer to correct the magnification settings.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Status Indicator RAPs

003-701, 003-702

May 2017

2-20

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

003-703, 003-704 Color Correction RAP

003-703 Color correction patch position error during 2 sided simultaneous scan.

003-705 Energy Saving Paper Size Mismatch RAP

003-705 A paper size mismatch error was detected when exiting energy saver mode.

003-704 Color correction color difference error during 2 sided simultaneous scan.

Procedure

Perform the steps that follow:

1. Request the customer to load the 2 sided simultaneous scan correction chart correctly.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Procedure

Perform the steps that follow:

1. Request the customer to cancel the job, then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-21

Status Indicator RAPs

003-703, 003-704, 003-705

003-750 Insufficient Documents Duplex Book RAP

003-750 The number of documents is insufficient for duplex book print.

Procedure

Perform the steps that follow:

1. Request the customer to change the parameters, then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

003-751 Capacity RAP

003-751 According to the document area settings and the scan area, processing image data

with a size smaller than the one that can be processed was detected.

Procedure

Perform the steps that follow:

1. Request the customer to increase the resolution or enlarge the scan area (width x length),
then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Status Indicator RAPs

003-750, 003-751

May 2017

2-22

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

003-752, 932, 935 600dpi Cannot be Scanned RAP

003-752 600dpi is unavailable for DADF mixed 2-sided mode scan.

003-753, 913, 930, 933 300dpi Cannot be Scanned RAP

003-753 300/400/600dpi unavailable for DADF mixed 2-sided mode scan.

003-932 For scanning in the DADF mix duplex mode, 600dpi is not available.

003-935 For scanning in the DADF mix duplex mode, 600dpi is not available (when the next

document exists).

Procedure

Perform the steps that follow:

1. Request the customer to perform scanning below 400 dpi resolution.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

003-913, 930 For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not
available.

003-933 For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not avail­able (when the next document exists).

Procedure

Perform the steps that follow:

1. Request the customer to perform scanning below 200 dpi resolution or perform scanning
in other than mixed mode.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-23

Status Indicator RAPs

003-752, 932, 935, 003-753, 913, 930, 933

003-754, 003-756 S2X Error RAP

003-754 A recoverable error was detected.

003-757, 931, 934 400dpi Cannot be Scanned RAP

003-757 400/600dpi unavailable for DADF mixed 2-sided mode scan.

003-756 All scanned documents were detected as blank.

Procedure

Perform the steps that follow:

1. Request the customer to cancel the job, then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

003-931 For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available.

003-934 For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available

(when the next document exists).

Procedure

Perform the steps that follow:

1. Request the customer to perform scanning below 300 dpi resolution or perform scanning
in other than mixed mode.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Status Indicator RAPs

003-754, 003-756, 003-757, 931, 934

May 2017

2-24

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

003-760, 003-761 Scan Settings Error RAP

003-760 The job proper ties are incorrect.

003-763 Adjustment Chart Not Found RAP

003-763 The chart patch could not be detected.

003-761 Tray selection error.

Procedure

Perform the steps that follow:

1. Request the customer to correct the job properties.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Procedure

Perform the steps that follow:

1. Request the customer to place the Auto Gradation Correction Chart correctly.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-25

Status Indicator RAPs

003-760, 003-761, 003-763

003-764 Document Insufficient (image overlay) RAP

003-764 During Image Overlay, only 1 page can be stored (B/W Machines Only).

003-780 Scan Image Compression Error RAP

003-780 Scan compression error.

Procedure

Perform the steps that follow:

1. Request the customer to cancel the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Procedure

Perform the steps that follow:

1. Request the customer to cancel the job then to change the scan resolution parameter and
then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Status Indicator RAPs

003-764, 003-780

May 2017

2-26

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

003-795 AMS Limit Error RAP

003-795 AMS (auto reduce/enlarge) limit error.

003-940 Insufficient Memory RAP

003-940 Insufficient DAM memory detected.

Procedure

Perform the steps that follow:

1. Request the customer to cancel the job then to change the job properties.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Procedure

Perform the steps that follow:

1. Request the customer to cancel the job then to clear the B/W setting for color mode or the
side 2 cover image setting, then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-27

Status Indicator RAPs

003-795, 003-940

003-941 Insufficient Page Memory RAP

003-941 There is not enough page memory to store the image.

003-942, 003-956 Document Size Auto Detect RAP

003-942 Original Size Not Detected.

Procedure

Perform the steps that follow:

1. Request the customer to change the parameter(s), then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

003-956 Undefined document size was detected when platen is selected and only APS
requires document size selection.

Procedure

Perform the steps that follow:

1. Request the customer to input an appropriate value for the document size, then retry the
job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Status Indicator RAPs

003-941, 003-942, 003-956

May 2017

2-28

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

003-944 Repeat Image Count Fail RAP

003-944 Incorrect image repeat count (even one image cannot be pasted).

Procedure

Perform the steps that follow:

1. Request the customer to change the image repeat count parameter, then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

003-946 Image Rotation (Copy APS) RAP

003-946 Part of the image will be lost if the image is not rotated. However, a paper size that

does not support rotation was selected.

Procedure

Perform the steps that follow:

1. Request the customer to manually select an appropriate paper tray, then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-29

Status Indicator RAPs

003-944, 003-946

003-947, 948 Document Error RAP

003-947 An additional number of documents are required.

003-952 Document Color Mismatch RAP

003-952 Returned document color mismatch (different color detected before/after return).

003-948 Returned document size mismatch.

Procedure

Perform the steps that follow:

1. Request the customer to reload the correct number and size of documents, and to cor­rectly program the job on the UI. Retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Procedure

Perform the steps that follow:

1. Request the customer to correct the job settings, then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Status Indicator RAPs

003-947, 948, 003-952

May 2017

2-30

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

003-955 Documents Size Exchange Error RAP

003-955 When loading a document with Mixed Size Originals prohibited, a document of differ-

ent size/orientation from the initial document was detected.

003-956 Documents Size Unknown Error RAP

003-956 Undefined document size was detected when Platen is selected and only APS

requires document size selection.

Only Image Overlay has the function that inhibits different sizes during document added.

Procedure

Perform the steps that follow:

1. Request the customer to reload the document then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Procedure

Perform the steps that follow:

1. Request the customer to verify the correct document size for the job, change if needed,
then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-31

Status Indicator RAPs

003-955, 003-956

003-963 and 003-966 ATS/APS RAP

003-963 No Auto Paper Sensing (APS) compatible tray to set the relevant size.

003-965 ATS/APS RAP

003-965 Tray n is Empty (or Missing).

003-966 There is no Auto Paper Sensing (APS) tray that is set to a specific size selected.

Procedure

Perform the steps that follow:

1. Request the customer to select a tray that has the correct size of paper, then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Procedure

Perform the steps that follow:

1. Request the customer check the paper in the tray adding paper or changing the paper
type if needed, then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Status Indicator RAPs

003-963 and 003-966, 003-965

May 2017

2-32

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

003-970, 003-976 FAX Line Memory RAP

003-970 The number of slow-scan lines has exceeded the upper limit due to FAX parallel com-

position, long- document enlargement, etc.

003-976 Number of lines in the slow scan direction exceeded during FAX N-up.

Procedure

Perform the steps that follow:

1. Request the customer to press the continue button to store as much data as the memory
capacity, then continue scanning the next document. Otherwise, cancel the job.

2. Switch off, then switch on the machine, GP 4.

3. If the fault persists, Update the Software, GP 9.

003-971 Prevention Code Detect With The Right To Cancel RAP

003-971 When job scan was executed by a user who has the permission to temporarily clear

the copy restriction code detection, copy restriction codes were detected in the document.

Procedure

Perform the steps that follow:

1. Request the customer that because this document cannot be copied, press the “Cancel”
or “Continue” button on the panel.

2. If the fault persists, Update the Software, GP 9.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-33

Status Indicator RAPs

003-970, 003-976, 003-971

003-972 Maximum Stored Page RAP

003-972 When scanning a document, the number of pages that has accumulated in the

machine has exceeded the value of Maximum Stored Number of Copy Sheets set in system
data.

003-973 Image Rotation RAP

003-973 The document and the image are different in orientation (except when poster is speci-

fied). When rotation is not available even though the orientation of the document and the image
are different and part of the image will be lost if it is not rotated.

Procedure

Perform the steps that follow:

1. Request the customer to set the number of pages of the document to be within the maxi­mum number of pages that can be stored.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Procedure

Perform the steps that follow:

1. Request the customer to verify the image loss and use a larger paper size if available. Or
use reduction to make a smaller document, then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Status Indicator RAPs

003-972, 003-973

May 2017

2-34

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

003-974 Next Original Specification RAP

003-974 Next document specified. Scanning has been completed for all loaded documents.

003-977 Document Mismatch (Multi Scan) RAP

003-977 Document size mismatch (document exchange during multi scan).

Procedure

Perform the steps that follow:

1. Ask the customer to verify that scanning is complete or if other documents should be
loaded.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Procedure

Perform the steps that follow:

1. Ask the customer to load a correct size document, then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-35

Status Indicator RAPs

003-974, 003-977

003-978 Color Document Mismatch (Multi Scan) RAP

003-978 Document color mismatch (document replacement during multi scan).

Procedure

Perform the steps that follow:

1. Request the customer to reload the correct size paper, then retry the job.

2. Switch off, then switch on the machine, GP 4.

3. Attempt to reproduce the error according to the operation that was performed when the
error occurred.

a. Check the exact occurrence timing during job execution.

b. Check the job settings from the panel.

c. Collect other information as much as possible to reproduce the error.

4. Update the Software, GP 9.

5. Refer to GP 37, How to Obtain Log Files, to retrieve the logs for Support.

6. Contact Support for further instructions.

005-121, 123, 124, 900, 906, 908, 911, 940, 947, 948 DADF JAM RAP

005-121 Jam in the Document feeder Mis-Pick.

005-123 Jam in the Document feeder Mis-Pick (document did not reach the 1st feed sensor).

005-124 Virtual JAM.

005-125 Jam in the Document feeder (exit sensor).

005-128 DADF Exit Jam.

005-129 DADF Exit Jam.

005-906 JAM in the Document feeder (1st feed sensor).

005-908 JAM in the Document feeder (2nd feed sensor).

005-911 JAM in the Document feeder (exit sensor).

005-940 A document was pulled out during document feed.

005-947 FS-Size mismatch Jam on No Mix-size or SS Mix-size.

005-948 SS-Size mismatch Jam on No Mix-size.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Verify no obstructions in the paper path and the document meets the feeder specification.

2. Verify there are no obstructions of the DADF assembly and the DADF assembly closes
against the platen glass correctly.

3. Verify proper installation and condition of the DADF assembly looking for any unusual
wear or damage.

4. Clean all pick and feed rollers PL 50.1 Item 19. If the fault persists, install a new DADF
feed roller kit, PL 50.1 Item 99.

5. If the fault persists, install a new DADF assembly, PL 50.1 Item 1.

6. Check the connection at the DADF assembly and the ESS PWB, verify P/J1371 and P/

J1377 are fully seated.

7. Install a new ESS PWB, PL 18.1 Item 5 (C505/C605), PL 18.5 Item 5 (C605_Tall), PL

18.9 Item 5 (C500/C600)

Status Indicator RAPs

003-978, 005-121, 123, 124, 900, 906, 908, 911, 940,

May 2017

2-36

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

005-194 Size mismatch Jam On SS Mixsize RAP

005-194 “SS MIX” is specified and it is detected that size in fast scan direction and width of

document guide is different.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Open the document feeder cover and remove jammed paper.

2. Follow UI instructions.

005-198 Too Short Size Jam RAP

005-198 Document whose slow scan length is less than 85mm is detected.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Open the document feeder cover and remove jammed paper.

2. Check the size of the document fed by the user, and if its slow scan length is 85mm or
more, replace feed sensor, connector cable (between each sensor and DADF PWB), or
DADF PWB.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-37

Status Indicator RAPs

005-194, 005-198

005-199 Too long Size Jam RAP

005-199 Slow scan length detected is as follows. 1275mm or more (Default, Variable in NVM).

005-210 DADF Download Fail RAP

005-210 DADF Download Fail.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Verify the machine is using the correct media size for the job. Refer to GP 39, Media
Specifications.

2. Clean the DADF pick and feed rollers with a water-dampened lint-free cloth.

3. Open the document feeder cover and remove jammed paper.

4. Check the size of the document fed by the user, and if its slow scan length is 1275mm or
less, perform the following in order:

a. Verify the connections between the DADF harness and ESS PWB.

b. Perform GP 11, How to Test a sensor.

• Install a new feed sensor if GP 11 test fails.

c. Install a new ESS PWB, PL 18.1 Item 5 (C505/C605), PL 18.5 Item 5 (C605_Tall),

PL 18.9 Item 5 (C500/C600).

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Verify proper installation and condition of the DADF assembly looking for any unusual
wear or damage.

2. Install a new DADF assembly, PL 50.1 Item 1.

3. Install a new ESS PWB, PL 18.1 Item 5 (C505/C605), PL 18.5 Item 5 (C605_Tall), PL

18.9 Item 5 (C500/C600)

Status Indicator RAPs

005-199, 005-210

May 2017

2-38

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

005-275 DADF RAM Fail RAP

005-275 DADF RAM Fail.

005-280 DADF EEPROM Fail RAP

005-280 Detected DADF-EEPROM write error or EEPROM communication error.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Verify proper installation and condition of the DADF assembly looking for any unusual
wear or damage.

2. Install a new DADF assembly, PL 50.1 Item 1.

3. Install a new ESS PWB, PL 18.1 Item 5 (C505/C605), PL 18.5 Item 5 (C605_Tall), PL

18.9 Item 5 (C500/C600).

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4

2. Install a new DADF assembly PL 50.1 Item 1.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-39

Status Indicator RAPs

005-275, 005-280

005-305 DADF JAM RAP

005-305 The document feeder cover is Open.

005-941 Not Enough Documents RAP

005-941 Some originals were missing after all originals were returned.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Close the top cover on the Document Feeder.

2. Check the pin in the feeder assembly cover, PL 50.1 Item 8, for damage, broken, or any
reason it may not be reaching the DADF top cover interlock switch and leaving the switch
closed or active.

NOTE: The pin is inside the feeder assembly cover in the front-back corner. The pin
opens the switch to set the switch inactive.

3. Install a new DADF assembly, PL 50.1 Item 1.

Procedure

Perform the steps that follow:

1. Reset documents in accordance with UI.

2. Cancel all jobs and restart the job again.

Status Indicator RAPs

005-305, 005-941

May 2017

2-40

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

010-105, 010-106 Fusing Assembly Exit Sensor RAP

BSD-ON:BSD 07: Registration and no paper sensors

BSD-ON:BSD 20: Exit Clutch

BSD-ON:BSD 43: PH Motor, LVPS, MCU

BSD-ON:BSD 16: Exit Sensor

BSD-ON:BSD 04: Main Motor

BSD-ON:BSD 28: Invert Clutch

010-105: Jam in the Device Error - After registration clutch on, exit sensor is not turned on by
paper within specified time.

010-106: Jam in the Device Error - After registration clutch off, exit sensor is not turned off by
paper within specified time.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 10 , How to Check a Motor.

• GP 11, How to Check a Sensor.

• GP 12, How to Check a Solenoid or Clutch.

Perform the steps that follow:

1. Open the rear door, PL 19.2 and clear obstructions in the paper path.

2. Check the rear cover for damage. If the rear cover is damaged, install a new rear cover
assembly kit, PL 19.2 Item 99.

3. Check the feed and separator rolls for damage or excessive wear. If the feed and separa­tor rolls are damaged or show excessive wear, install a new feed and separator roll kit, PL

19.2 Item 98.

4. Check the exit chute assembly, for damage or excessive wear. If the exit chute is dam­aged, install a new exit chute assembly, PL 17.1 Item 1.

5. Reseat the fusing assembly, PL 7.1 Item 1.

6. Enter dC330. Check the sensors that follow:

• Code 071-103, registration sensor, PL 15.2 Item 13.

• Code 071-104, exit sensor, PL 17.1 Item 6 /PL 17.2 Item 6 .

7. Enter dC330. Check the clutches that follow:

• Code 071-105, exit clutch, PL 17.1 Item 4.

• Code 071-106, invert clutch, PL 17.1 Item 4.

8. Enter dC330. Check the motors that follow:

• Code 071-073, main drive assembly 2, PL 3.1 Item 2.

• Code 071-061, motor drive assembly, PL 3.1 Item 7.

9. If the fault persists, install new components as necessary:

a. Registration sensor, PL 15.2 Item 13.

b. Exit sensor, PL 17.1 Item 6 (C505/C605) or PL 17.2 Item 6 (C500/C600).

c. Main exit drive assembly, PL 17.1 Item 4 (C505/C605).

d. Main drive assembly 2, PL 3.1 Item 2 (C505/C605) or PL 3.2 Item 2 (C500/C600).

e. Main motor drive assembly, PL 3.1 Item 7 (C505/C605) or PL 3.2 Item 1 (C500/

C600).

f. MCU PWB, PL 18.1 Item 1 (C505/C605), PL 18.5 Item 1 (C605_Tall), PL 18.9 Item 1

(C500/C600).

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-41

Status Indicator RAPs

010-105, 010-106

010-321 Fusing Unit Nip Fail RAP

BSD-ON:BSD 33: MCU, Envelope Mode Sensor

010-329 to 010-346 Fusing Assembly HR RAP

010-329: Fusing Assembly Fuse Cut Fail

BSD-ON:BSD 34: MCU, Fusing Envelope Motor

010-321: Nip CAM Sensor does not turn ON/OFF after the Nip CAM has been driven for the
specified time.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING

Do not touch the Fuser while it is hot.

Refer to the procedure that follows as necessary:

• GP 10, How to Check a Motor.

• GP 11, How to Check a Sensor.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Check for and remove any obstruction in the NIP retract drive assembly, PL 7.1 Item 98.

3. Check the following components for damage or excessive wear. Install new components
as necessary:

• Bracket nip retract, PL 7.1 Item 2.

• NIP retract drive assembly, PL 7.1 Item 98.

• NIP retract shaft assembly, PL 7.1 Item 99.

4. Enter dC330 (010-202), to activate the envelope mode sensor.

a. Install new components as necessary:

i. Envelope mode sensor PL 7.1 Item 5.

ii. MCU PWB, PL 18.1 Item 1 (C505/C605), PL 18.5 Item 1 (C605_Tall), PL 18.9

Item 1 (C500/C600).

5. Enter dC330 (010-003) to run the fusing envelope motor.

a. Install new components as necessary:

i. Fusing envelope motor, PL 7.1 Item 4.

010-331: Fusing Assembly HR STS Over Temperature Fail

010-332: Fusing Assembly HR NCS Disconnection Fail

010-333: Fusing Assembly HR NCS Over Temperature Fail

010-334: Fusing Assembly HR NCS Broken Fail

010-335: Fusing Assembly HR NCS Range Fail

010-338: Fusing Assembly HR On Time Fail (Wait)

010-339: Fusing Assembly HR NCS Low Temperature Fail

010-340: Fusing Assembly Detached Fail

010-344: Fusing Assembly HR STS Low Temperature Fail

010-345: Fusing Assembly Hard Relay OFF Fail

010-346: Fusing Assembly Main Lamp Data Renewal Fail

BSD-Reference: Fusing

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING

Do not touch the Fuser while it is hot.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Verify the fusing assembly and the drawer connector of the printer are installed properly
(without a bent pin, or any foreign or burnt objects, etc.).

3. Check the connection between the fusing assembly, MCU PWB, and LVPS PWB are fully
seated. Refer to BSD reference: Fusing.

4. Install new components as necessary,

a. Fusing assembly, PL 7.1 Item 1.

b. LVPS PWB PL 18.1 Item 16 (C505/C605), PL 18.5 Item 16 (C605_Tall), PL 18.9

Item 16 (C500/C600).

c. MCU PWB, PL 18.1 Item 1 (C505/C605) or PL 18.5 Item 1 (C605_Tall) or PL 18.9

Item 1(C500/C600).

Status Indicator RAPs

010-321, 010-329 to 010-346

May 2017

2-42

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

010-420 and 010-421 Fusing Assembly Life RAP

010-420: FUSING Assembly Near Life End

011-101 and 011-102 MBX Vertical Sensor RAP

BSD-ON:MBX diagram 1

010-421: FUSING Assembly Life Over

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING

Do not touch the Fuser while it is hot.

Perform the following steps that follow:

1. Install a new fusing assembly PL 7.1 Item 1.

BSD-ON:MBX diagram 2

011-101: MBX Vertical Sensor ON Jam

011-102: MBX Vertical Sensor OFF Jam

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 10, How to Check a Motor.

• GP 11, How to Check a Sensor.

Perform the steps that follow:

1. Remove all paper from the mailbox trays and cancel all jobs. Clear any jams and verify the
correct paper is being used and per specifications in GP 26, Media Specifications.

2. Enter dC330 (012-402) to activate the MBX vertical sensor.

3. Enter dC330 (012-080) to run the motor assembly.

4. Install new components as necessary:

• MBX vertical sensor, PL 20.2 Item 6.

• Motor assembly, PL 20.2 Item 8.

• PWBA GPF A4MBX, PL 20.1 Item 11.

5. If the fault persists, contact Suppor t for further instruction.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-43

Status Indicator RAPs

011-101 and 011-102

011-210 and 011-334 MBX NVM and Downloader Fail RAP

BSD-ON:MBX diagram 1

011-301 MBX Rear Cover Open RAP

BSD-ON:MBX diagram 1

BSD-ON:MBX diagram 2

011-210: NVM Fail

011-334: MBX Downloader Fail (SubSystem)

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Update the Software, GP 9.

3. Check the wiring between the MBX IF harness assembly P/J8866, PL 20.1 Item 17 and P/
J621. Verify all connectors are fully seated and no damage to the harness. Repair the har
ness if needed.

4. Check the wiring between the MBX AC harness assembly P/J590, PL 20.1 Item 15 and
CN3. Verify all connectors are fully seated and no damage to the har ness. Repair the har
ness if needed.

5. If the fault persists, contact Support for further instruction.

BSD-ON:MBX diagram 2

011-301: MBX Rear Door Open

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 11, How to Check a Sensor.

Perform the steps that follow:

1. Close the MBX rear cover, PL 20.2 Item 4.

2. Check the rear cover for any damage to the rear cover, hinge and interlock.

3. Enter dC330 (012-400) to activate the rear cover interlock sensor, PL 20.2 Item 10.

-

-

a. If the fault persists, install a new PWBA GPF A4MBX, PL 20.1 Item 11.

4. If the fault persists, contact Suppor t for further instruction.

Status Indicator RAPs

011-210 and 011-334, 011-301

May 2017

2-44

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

011-912 MBX Static Jam RAP

BSD-ON:MBX diagram 1

011-941 to 011-944 MBX Static Jam RAP

BSD-ON:MBX diagram 1

BSD-ON:MBX diagram 2

011-912: MBX Static Jam

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 11, How to Check a Sensor.

Perform the steps that follow:

1. Remove all paper from the mailbox trays and cancel all jobs. Clear any jams and verify the
correct paper is being used and per specifications in GP 26, Media Specifications.

2. Enter dC330 (012-402) to activate the MBX vertical sensor, PL 20.2 Item 6.

3. If the fault persists, install a new, PWB GPF A4MBX, PL 20.1 Item 11

BSD-ON:MBX diagram 2

011-941: MBX Bin01 Full Stack

011-942: MBX Bin02 Full Stack

011-943: MBX Bin03 Full Stack

011-944: MBX Bin04 Full Stack

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 11, How to Check a Sensor.

Perform the steps that follow:

1. Remove all paper from the mailbox trays and cancel all jobs. Clear any jams and verify the
correct paper is being used and per specifications in GP 26, Media Specifications.

2. Enter dC330 and enter the following codes to activate the 1/2/3/4-bin full paper sensors,

PL 20.1 Item 5.

• 012-410 bin 1

• 012-411 bin 2

• 012-412 bin 3

• 012-413 bin 4

3. If the fault persists, install a new, PWBA GPF A4MBX, PL 20.1 Item 11.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-45

Status Indicator RAPs

011-912, 011-941 to 011-944

012-122 Compile Tray Exit Sensor OFF Jam RAP

BSD-ON:Finisher diagram 1

012-152 Compile Tray Exit Sensor ON Jam RAP

BSD-ON:Finisher diagram 1

BSD-ON:Finisher diagram 3

012-122: Compile Tray Exit Sensor OFF Jam

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 10, How to Check a Motor.

• GP 11, How to Check a Sensor.

Perform the steps that follow:

1. Remove all paper from the finisher and cancel all jobs. Clear any jams and verify the cor­rect paper is being used and per specifications in GP 26, Media Specifications.

2. Enter dC330 (012-101) to activate the compile exit sensor, PL 21.2 Item 9.

3. Enter dC330 (012-011) to run the transport motor PL 21.2 Item 8.

4. If the fault persists, install a new, PWBA GPF A4FIN, PL 21.1 Item 12.

BSD-ON:Finisher diagram 3

012-161: Compile Tray Exit Sensor ON Jam

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 11, How to Check a Sensor.

• GP 12, How to Check a Solenoid or Clutch.

Perform the steps that follow:

1. Remove all paper from the finisher and cancel all jobs. Clear any jams and verify the cor­rect paper is being used and per specifications in GP 26, Media Specifications.

2. Check the takeaway pinch roll and takeaway chute, PL 21.2 Item 4, for incorrect installa­tion or damage.

3. Enter dC330 (012-101) to activate the compile exit sensor, PL 21.2 Item 9.

4. Enter dC330 (012-013) to energize the transport gate solenoid, PL 21.2 Item 11.

5. If the fault persists, install a new, PWBA GPF A4FIN, PL 21.1 Item 12.

Status Indicator RAPs

012-122 , 012-152

May 2017

2-46

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

012-161 Finisher Set Eject Jam RAP

BSD-ON:Finisher diagram 1

BSD-ON:Finisher diagram 3

012-161: Finisher Set Eject Jam RAP

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 10, How to Check a Motor.

• GP 11, How to Check a Sensor.

Perform the steps that follow:

1. Remove all paper from the finisher and cancel all jobs. Clear any jams and verify the cor­rect paper is being used and per specifications in GP 26, Media Specifications.

2. Check the eject belt, PL 21.1 Item 13, for incorrect installation or damage.

3. Enter dC330 (012-200) to activate the eject home sensor, PL 21.1 Item 3.

4. Enter dC330 (012-013) to run the eject belt motor, PL 21.1 Item 5.

5. If the fault persists, install a new, PWBA GPF A4FIN, PL 21.1 Item 12.

6. contact Support for further instruction.

012-210 and 012-334 Finisher NVM and Downloader Fail RAP

BSD-ON:Finisher diagram 1

BSD-ON:Finisher diagram 3

012-210: NVM Fail

012-334: Finisher Downloader Fail (SubSystem)

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Update the Software, GP 9.

3. Check the wiring between the FIN IF harness assembly P/J8866, PL 21.2 Item 11 and P/
J621. Verify all connectors are fully seated and no damage to the harness. Repair the har
ness if needed.

4. Check the wiring between the FIN AC harness assembly P/J590, PL 20.1 Item 15 and
CN3. Verify all connectors are fully seated and no damage to the harness. Repair the har
ness if needed.

5. If the fault persists, contact Suppor t for further instruction.

-

-

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-47

Status Indicator RAPs

012-161 , 012-210 and 012-334

012-211 to 012-213 Stacker Tray Fail RAP

BSD-ON:Finisher diagram 1

BSD-ON:Finisher diagram 3

012-211: Stacker Tray Fail

012-212: Stacker Tray Upper Limit Fail

012-213: Stacker Tray Upper Limit Fail

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 10, How to Check a Motor.

• GP 11, How to Check a Sensor.

Perform the steps that follow:

1. Remove all paper from the finisher and cancel all jobs. Clear any jams and verify the cor­rect paper is being used and per specifications in GP 26, Media Specifications.

2. Switch off, then switch on the machine, GP 4.

3. Check the stacker tray, PL 21.1 Item 6, for incorrect installation or damage. If the tray is
damaged install a new tray assembly base, PL 21.1 Item 6.

4. Enter dC330 (012-200) to activate the stacker tray no paper & full sensor, PL 21.1 Item

11.

5. Enter dC330 (012-060) to run the stacker motor, PL 21.1 Item 5.

6. If the fault persists, install a new, PWBA GPF A4FIN, PL 21.1 Item 12.

012-239 to 012-240 Finisher Sub-Paddle Home Sensor ON/ OFF Fail RAP

BSD-ON:Finisher diagram 1

BSD-ON:Finisher diagram 3

012-239: Finisher Sub-Paddle Home Sensor ON Fail

012-240: Finisher Sub-Paddle Home Sensor OFF Fail

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 10, How to Check a Motor.

• GP 11, How to Check a Sensor.

Perform the steps that follow:

1. Remove all paper from the finisher and cancel all jobs. Clear any jams and verify the cor­rect paper is being used and per specifications in GP 26, Media Specifications.

2. Switch off, then switch on the machine, GP 4.

3. Check the compile tray assembly, PL 21.1 Item 3 for incorrect installation or damage. Cor­rect the installation of the compile tray and the compile tray belt if necessary.

4. Enter dC330 (012-201) to activate the SUB paddle home sensor, PL 21.1 Item 4.

5. Enter dC330 (012-020/021) to run the eject belt motor, PL 21.1 Item 5.

6. If the fault persists, install a new, PWBA GPF A4FIN, PL 21.1 Item 12.

Status Indicator RAPs

012-211 to 012-213 , 012-239 to 012-240

May 2017

2-48

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

012-259 to 012-280 Finisher Eject Home Sensor ON/OFF Fail RAP

BSD-ON:Finisher diagram 1

012-283 to 012-284 Finisher Set Clamp Home Sensor ON/ OFF Fail RAP

BSD-ON:Finisher diagram 1

BSD-ON:Finisher diagram 3

012-259: Finisher Eject Home Sensor ON Fail

012-280: Finisher Eject Home Sensor OFF Fail

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 10, How to Check a Motor.

• GP 11, How to Check a Sensor.

Perform the steps that follow:

1. Remove all paper from the finisher and cancel all jobs. Clear any jams and verify the cor­rect paper is being used and per specifications in GP 26, Media Specifications.

2. Switch off, then switch on the machine, GP 4.

3. Check the compile tray assembly, PL 21.1 Item 3 for incorrect installation or damage. Cor­rect the installation of the compile tray and the compile tray belt if necessary.

4. Enter dC330 (012-200) to activate the eject home sensor, PL 21.1 Item 3.

5. Enter dC330 (012-020/021) to run the eject belt motor, PL 21.1 Item 5.

6. If the fault persists, install a new, PWBA GPF A4FIN, PL 21.1 Item 12.

BSD-ON:Finisher diagram 3

012-283: Finisher Set Clamp Home Sensor ON Fail

012-284: Finisher Set Clamp Home Sensor OFF Fail

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 10, How to Check a Motor.

• GP 11, How to Check a Sensor.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Check the compile tray assembly, PL 21.1 Item 3 for incorrect installation or damage. Cor­rect the installation of the compile tray and the compile tray belt if necessary.

3. Enter dC330 (012-020) to activate the set clamp home sensor, PL 21.1 Item 3.

NOTE: If the Eject Belt Motor rotates continuously, this indicates that the Set Clamp
Home Sensor does not function normally.

4. Enter dC330 (012-020/021) to run the eject belt motor, PL 21.1 Item 5.

5. If the fault persists, install a new, PWBA GPF A4FIN, PL 21.1 Item 12.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-49

Status Indicator RAPs

012-259 to 012-280 , 012-283 to 012-284

012-290 Staple Cover Interlock 24V Disconnect Fail RAP

BSD-ON:Finisher diagram 1

012-291 Stapler Fail RAP

BSD-ON:Finisher diagram 1

BSD-ON:Finisher diagram 2

012-290: Staple Cover Interlock 24V Disconnect Fail

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 13, How to Check a Switch

Perform the steps that follow:

1. Verify the staple cover, PL 21.2 Item 3 is fully closed and the staple cover interlock switch,

PL 21.2 Item 5 is engaged.

2. Enter dC330 (012-301) to actuate the staple cover interlock switch, PL 21.2 Item 3.

3. If the fault persists, install a new PWBA GPF A4FIN, PL 21.1 Item 12.

BSD-ON:Finisher diagram 2

012-291: Stapler Fail

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 10, How to Check a Motor

• GP 11, How to Check a Sensor

Perform the steps that follow:

1. Check the stapler assembly, PL 21.2 Item 7 is clear of all paper, stuck staples, or any
other foreign materials.

2. Enter dC330. Check the sensors that follow:

• Code 021-220, low staple sensor, PL 21.2 Item 7.

• Code 012-222, staple home sensor, PL 21.2 Item 7.

• Code 012-211, self priming sensor, PL 21.2 Item 7.

3. Enter dC330 (012-301) to run the staple motor.

4. If the fault persists, install new components as necessary:

a. Stapler assembly, PL 21.2 Item 7.

b. PWBA GPF A4FIN, PL 21.1 Item 12.

5. If the fault persists, contact Suppor t for further instruction.

Status Indicator RAPs

012-290 , 012-291

May 2017

2-50

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

012-405 Stapler Near Empty RAP

BSD-ON:Finisher diagram 1

012-912 Finisher Static Jam RAP

BSD-ON:Finisher diagram 1

BSD-ON:Finisher diagram 2

012-405: Staple near empty is detected.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 13, How to Check a Switch.

Perform the steps that follow:

1. Check the stapler assembly, PL 21.2 Item 7 is clear of all paper, stuck staples, or any
other foreign materials.

2. Enter dC330 012-301 to actuate the staple cover interlock switch, PL 21.2 Item 5.

3. Enter dC330 012-301 to run the staple motor.

BSD-ON:Finisher diagram 2

012-912: Detected paper on finisher compile exit sensor.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 11, How to Check a Sensor.

Perform the steps that follow:

1. Check the stapler assembly, PL 21.2 Item 7 and paper path is clear of all paper, stuck sta-
ples, or any other foreign materials.

2. Enter dC330 012-101 to activate the compile exit sensor, PL 21.2 Item 9.

3. Check the customer outlet voltage meets the specifications for the machine in, GP 38
Electrical Specifications.

4. If the fault persists, install a new PWBA GPF A4FIN, PL 21.1 Item 12.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-51

Status Indicator RAPs

012-405 , 012-912

013-286 and 013-287 Right Tamper Home SNR ON/OFF Fail RAP

BSD-ON:Finisher diagram 1

013-288 and 013-289 Left Tamper Home SNR ON/OFF Fail RAP

BSD-ON:Finisher diagram 1

BSD-ON:Finisher diagram 4

013-286: Right Tamper Home SNR ON Fail.

013-287: Right Tamper Home SNR OFF Fail.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 10, How to Check a Motor

• GP 11, How to Check a Sensor

Perform the steps that follow:

1. Switch off, then switch off the machine, GP 4.

2. Check the compile tray assembly. PL 21.1 Item 3 and verify the paper path is clear of all
paper and foreign materials.

3. Enter dC330 012-210 to activate the right tamper home sensor, PL 21.1 Item 3.

4. Enter dC330 012-030 to run the right tamper motor, PL 21.1 Item 3.

5. If the fault persists, install a new PWBA GPF A4FIN, PL 21.1 Item 12.

BSD-ON:Finisher diagram 4

013-288: Left Tamper Home SNR ON Fail.

013-289: Left Tamper Home SNR OFF Fail.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 10, How to Check a Motor

• GP 11, How to Check a Sensor

Perform the steps that follow:

1. Switch off, then switch off the machine, GP 4.

2. Check the compile tray assembly. PL 21.1 Item 3 and verify the paper path is clear of all
paper and foreign materials.

3. Enter dC330 012-211 to activate the left tamper home sensor, PL 21.1 Item 3.

4. Enter dC330 012-040 to run the left tamper motor, PL 21.1 Item 3.

5. If the fault persists, install a new PWBA GPF A4FIN, PL 21.1 Item 12.

Status Indicator RAPs

013-286 and 013-287, 013-288 and 013-289

May 2017

2-52

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

014-302 Finisher Rear Cover Interlock Open RAP

BSD-ON:Finisher diagram 1

014-303 Staple Cover Interlock Open RAP

BSD-ON:Finisher diagram 1

014-302: Finisher rear cover open sensor detected.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 11, How to Check a Switch

Perform the steps that follow:

1. Switch off, then switch off the machine, GP 4.

2. Check the rear cover assembly. PL 21.2 Item 4 and verify there is no damage to the cover,
hinge, or interlock mechanism.

3. Enter dC330 012-300 to activate the rear cover interlock switch, PL 21.2 Item 5.

4. If the fault persists, install a new PWBA GPF A4FIN, PL 21.1 Item 12.

BSD-ON:Finisher diagram 2

014-302: Staple cover open sensor detected.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Refer to the procedure that follows as necessary:

• GP 13, How to Check a Switch

Perform the steps that follow:

1. Close the staple cover.

2. Check the staple cover assembly. PL 21.2 Item 3 and verify there is no damage to the
cover, hinge, or interlock mechanism. If the staple cover assembly is damaged, install a
new staple cover assembly, PL 21.2 Item 3.

3. Check the stapler assembly. PL 21.2 Item 7 and verify there is no damage to the stapler
assembly. If the staple assembly is damaged, install a new stapler assembly, PL 21.2 Item

7.

4. Enter dC330 012-301 to activate the staple cover interlock switch, PL 21.2 Item 5.

5. If the fault persists, install a new PWBA GPF A4FIN, PL 21.1 Item 12.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-53

Status Indicator RAPs

014-302, 014-303

016-210, 506, 777, 780, 798 HDD Error RAP

016-210 One of the SW option functions cannot be executed due to an HDD error or HDD not

installed.

016-506 The log image storage area on the disk is full, a job cannot be continued.

016-777 An error other than disk full was detected when opening/reading/writing file for com-

pression conversion/image processing operation.

016-780 An error other than HDD full was detected when opening/writing file for operation.

016-798 A HDD unavailable error was returned when the decomposer called the S-image

library.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Ensure that all connectors on the ESS PWB and the HDD and all surface mounted mod­ules are fully seated.

3. Refer to GP 15, Special Boot Modes and the procedure Initialize HDD Mode.

4. If the fault persists, install a new HDD, PL 18.1 Item 27 (C505/C605) or PL 18.5 Item 27
(C605_Tall) or PL 18.9 Item 27 (C500/C600).

016-211, 016-212 SW Option Fail Memory Low RAP

016-211 Insufficient system memory was detected.

016-212 Insufficient Page Memory was detected.

Procedure

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Refer the customer to the User Guide to check memory usage.

Status Indicator RAPs

016-210, 506, 777, 780, 798, 016-211, 016-212

May 2017

2-54

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

016-214 SW Option Fail (FAX Card) RAP

016-214 The FAX card was not installed or an error was detected when SW optional function

was enabled.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Verify FAX PWB PL 18.1 Item 9 is correctly installed.

3. If the fault persists, install a new FAX PWB, PL 18.1 Item 9 (C505/C605), PL 18.5 Item 9
(C605_Tall).

016-234, 016-235 XCP Error RAP

016-234 Lack of memory causes the XCP to stop.

016-235 Another internal error causes the XCP function to stop.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Start “Special Boot Mode” GP 15 and initiate “HDD Initialize Mode”.

NOTE: After HHD Initialize, it may be necessary to verify the Device ID performing

dC132.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-55

Status Indicator RAPs

016-214, 016-234, 016-235

016-242 System GMT Clock Fail RAP

016-242 System GMT clock fail.

016-244 Self-Signed Certificate Auto Update Fail RAP

016-244 Self-sIgned certificate auto update failure.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Set the current date and time.

3. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item

5 (C605_Tall) or PL 18.9 Item 5 (C500/C600).

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Perform GP 37, How to Obtain Log Files, and contact Support with the appropriate log
files for further assistance.

Status Indicator RAPs

016-242, 016-244

May 2017

2-56

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

016-310 SSMM Job Log Full RAP

016-310 A job log file was not retrieved from the external application (AWAS) and the number

of files stored exceeded the specified value (280).

Procedure

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Obtain the job log file from the external application (AWAS) via SSMI.

a. Switch off, then switch on the machine, GP 4.

b. If the fault persists, contact Support for further instruction.

016-311, 315, 319, 354 Scanner/IIT Errors RAP

016-311:No Scanner that Should Be

016-315:IIT Interface Fail

016-319:Long Boot Diag IIT Interface Fail

016-354:Cont IIT-Controller Communication Fail

Initial Action

Switch off, then switch on the machine to check if the error recurs GP 4.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Check the connection at the ESS PWB and the IIT Assembly, verify P/J1370, P/J1374
and P/J1372 are fully seated.

2. Check the connection at the ESS PWB and the DADF Assembly, verify P/J1371 and P/

J1377 are fully seated.

3. If the fault persists, install new components as necessary:

a. IIT Assembly, PL 50.1 Item 2.

b. DADF Assembly, PL 50.1 Item 1.

c. ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item 5 (C605_Tall) or PL 18.9

Item 5 (C500/C600).

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-57

Status Indicator RAPs

016-310, 016-311, 315, 319, 354

016-314 SW Option Fail (Hybrid WaterMark) RAP

016-314 The board for detecting the back (side 2) of a document is not installed. Therefore

(paper security) is unavailable.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Enter special boot mode, GP 15, and perform the LONGDIAG MODE routine.

3. Ensure that all connectors and all surface mounted modules on the ESS PWB are fully
seated.

4. Update the Software, GP 9.

5. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item

5 (C605_Tall) or PL 18.9 Item 5 (C500/C600).

016-320 Document Formatter Fatal Error RAP

016-320 A software error was detected when documents were converted.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Enter special boot mode, GP 15, and perform the LONGDIAG MODE routine.

2. Update the Software, GP 9.

3. Switch off, then switch on the machine, GP 4. If the fault persist, perform GP 37, How to
Obtain Log Files.

4. Switch off the machine, GP 4.

5. Unplug the power cord for a minimum 2 minutes.

6. Switch on the machine, GP 4.

7. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.

8. Install a new ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item 5 (C605_Tall) or PL

18.9 Item 5 (C500/C600) and perform the same operation where the error occurred.

9. If the fault persists, reinstall the original ESS PWB and contact the Support with the log
files for further instruction.

Status Indicator RAPs

016-314, 016-320

May 2017

2-58

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

016-321 FAX Module Error RAP

016-321 FAX related error at booting.

016-323 B-Formatter Fatal Error RAP

016-323 Fatal error has occurred in the B-formatter task.

Initial Actions

Get the procedures for reproducing an error according to the operation that was performed
when the error occurred.

1. Check the job type: Send Mail, Receive Mail, Broadcast Send, Polling, or Folder Receipt.

2. Check the job settings from the Panel.

3. Check whether it is Speed Dial or Keypad Dial.

4. Check which function was used: G3 or G4.

• Collect other procedures as much as possible to reproduce the error.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Verify the FAX PWB PL 18.1 Item 9 and fax harness assembly PL 18.1 Item 10 connec­tions are seated fully.

2. Obtain the Fax-related reports, GP 42.

3. Update the Software, GP 9.

4. Perform the same operation where the error occurred.

• If the fault persists, install a new front USB harness assembly PL 18.1 Item 14.

5. Immediately after the error occurs, Obtain the log file using the log tool GP 37.

6. Install a new FAX PWB, PL 18.1 Item 9 (C505/C605) or PL 18.5 Item 9 (C605_Tall), PL

18.9 Item 9 (C500/C600) and perform the operation again.

7. If the fault persists, reinstall the original FAX PWB and contact Suppor t for instructions.

Initial Actions

Obtain the following information from the customer.

• Job mode (Copy/Scan/Print/Fax)

• Type of job

• Job settings on the UI.

• To reproduce the error for troubleshooting purposes, the following will be required:.

– For network jobs: a copy of the output report and the network configuration.

– For print jobs: the PRN file.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Enter special boot mode, GP 15, and perform the LONGDIAG MODE routine.

2. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.

3. Upgrade the Software, GP 9.

4. Switch off, then switch on the machine, GP 4.

5. If the fault persists, switch off the machine, GP 4. Unplug the power cord for 2 minutes,
then switch on the machine, GP 4. Perform the same operation where the error occurred.

6. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (C505/C605), PL 18.5 Item 5
(C605_Tall), or PL 18.9 Item 5 (C500/C600) and perform the same operation where the
error occurred.

7. If the fault persists, reinstall the original ESS PWB and contact the Support Department
for instructions.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-59

Status Indicator RAPs

016-321, 016-323

016-324 Scheduled Image Overwrite RAP

016-324 Scheduled image overwrite.

016-325 Using Personal Certificate RAP

016-325 The IC card personal certificate is set in the certificate for signing.

Procedure

Switch off, then switch on the machine, GP 4.

Procedure

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Enter dC131. Set NVM value 790-389 to 0.

Status Indicator RAPs

016-324, 016-325

May 2017

2-60

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

016-326, 362, 607 UI Cable Connection Fail RAP

016-326: Cont-UI Cable Connection Fail

016-328 Connection Fail RAP

016-328 The controller has detected a failure at its cable connection with the MCU.

016-362: Cont UI Fail-2

016-607: Cont-UI Cable Connection Fail

Initial Action

1. Switch off, then switch on the machine to check if the error recurs GP 4.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Check the connection at the console assembly UI AIO and the ESS PWB, verify all con­nectors are fully seated.

2. Upgrade the Software GP 9.

3. If the fault persists, install a new components as necessary:

a. Console assembly UI AIO, PL 1.1 Item 1 (C505/C605 and C605_Tall), PL 1.2 Item 1

(C500/C600).

b. Harness Assembly Front USB, PL 18.1 Item 14.

c. ESS PWB, PL 18.1 Item 5 (C505/C605), PL 18.5 Item 5 (C605_Tall), PL 18.9 Item 5

(C500/C600).

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Verify all connectors between the ESS PWB and the MCU PWB, and all surface mounted
modules such as the eMMC Card, are fully seated.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-61

Status Indicator RAPs

016-326, 362, 607, 016-328

016-330 to 016-332 Cont System Memory Fail RAP

016-330 Cont system memory diagnostic fail 1.

016-342 to 016-345 Controller Fail RAP

016-342 Cont RTC diagnostic fail.

016-331 Cont system memory diagnostic fail 2.

016-332 Cont system memory diagnostic fail 3.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Verify all connectors between the ESS PWB and the MCU PWB, and all surface mounted
modules such as the eMMC Card, are fully seated.

3. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item

5 (C605_Tall) or PL 18.9 Item 5 (C500/C600).

016-343 Long boot diag timer fail.

016-345 Cont NVM diagnostic fail.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Verify the time and date are set correctly for the customer location.

3. Update the Software, GP 9.

4. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item

5 (C605_Tall) or PL 18.9 Item 5 (C500/C600).

NOTE: RTC is set as GMT;
'Local Time' setting will be separately done by customer.
Case1: If 'Local Time' is not set by customers, they need to set as initial setting for 'Local Time'.
Case2: If 'Local Time' has been set by customers already, they don't need to set it again.

Status Indicator RAPs

016-330 to 016-332, 016-342 to 016-345

May 2017

2-62

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

016-346 Cont A4FAX Modem Diagnosis Fail RAP

016-346 An A4 Fax Modem diagnosis error was detected by the Boot Diag.

016-349 to 016-351 eMMC Card Errors RAP

016-349 Cont MAC address data fail.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Update the Software, GP 9.

3. Install a new FAX PWB, PL 18.1 Item 9 (C505/C605), PL 18.5 Item 9 (C605_Tall).

4. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item

5 (C605_Tall) or PL 18.9 Item 5 (C500/C600).

016-350 Cont SEEP-ROM diagnostic fail 1.

016-351 Cont SEEP-ROM diagnostic fail 2.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Remove and reseat the eMMC Card.

3. Install a new ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item 5 (C605_Tall) or PL

18.9 Item 5 (C500/C600).

4. If the fault persists, contact Suppor t for further instruction.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-63

Status Indicator RAPs

016-346, 016-349 to 016-351

016-352, 609, 610 Internal Network Init/PCI/PCIEX Fail RAP

016-352: Internal Network Initialize Fail Internal network initialization error.

016-609: PCI Option No Support Device Fail PCI Option No Support Device Fail.

016-610: PCIEX Option No Support Device Fail PCIEX Option No Support Device Fail.

016-353, 356, 606 IOT-Controller Communication Fail RAP

016-353: Cont IOT-Controller Communication Fail Communication cannot be established

between the IOT and the ESS.

016-356: Cont Video ASIC Fail Communication cannot be established between the IIT and
the controller.

Procedure

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Update the Software using the Download Mode procedure in GP 15 Special Boot Menu.

3. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item

5 (C605_Tall) or PL 18.9 Item 5 (C500/C600).

016-606: Cont-BP Cable Connection Fail Fault in the connection with the back plane is
detected by the controller.

016-608 Cont-MCU cable connection fail.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine GP 4.

2. Check the wiring and all surface mounted modules between the ESS PWB and the MCU
PWB, verify all connectors are fully seated.

3. If the fault persists, install new components as necessary:

• Install a new ESS MCU FFC, PL 18.1 Item 2 (C505/C605), PL 18.5 Item 2

(C605_Tall), 18.9/2 (C500/C600).

• ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item 5 (C605_Tall) or PL 18.9

Item 5 (C500/C600)

• MCU PWB, PL 18.1 Item 1 (C505/C605) or PL 18.5 Item 1 (C605_Tall) or PL 18.9

Item 1 (C500/C600)

Status Indicator RAPs

016-352, 609, 610, 016-353, 356, 606

May 2017

2-64

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

016-354 IOT-Controller Communication Fail RAP

016-353 Communication cannot be established between the IOT and the ESS.

016-354 Communication cannot be established between the IIT and the controller.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Ensure that all connectors on the MCU PWB and the ESS PWB and all surface mounted
modules are fully seated.

3. Update the Software, GP 9.

4. If the fault persists, install a new components as necessary:

• ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item 5 (C605_Tall) or PL 18.9

Item 5 (C500/C600).

• MCU PWB, PL 18.1 Item 1 (C505/C605) or PL 18.5 Item 1 (C605_Tall) or PL 18.9

Item 1 (C500/C600).

016-355, 016-356 Controller ASIC Fail RAP

016-355:Cont IO ASIC diagnostic fail At Scanner diagnostic, an error has occurred at (Copy

path, Scan path).

016-356:Cont video ASIC diagnostic fail. At IOT diagnostic, an error has occurred (Print path).

Initial Action

1. Switch off, then switch on the machine to check if the error recurs GP 4.

2. Clean the document glass and the white stripe before proceeding.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Check the connection at the ESS PWB and the DADF Assembly, verify P/J1371 and P/

J1377 are fully seated.

2. Check the connection at the ESS PWB and the IIT Assembly, verify P/J1370, P/J1374
and P/J1372 are fully seated.

3. If the fault persists, install a new components as necessary:

• DADF Assembly, PL 50.1 Item 1.

• IIT Assembly, PL 50.1 Item 2.

• ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item 5 (C605_Tall) or PL 18.9

Item 5 (C500/C600).

Revised BUS Update: 17 July 2018
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May 2017

2-65

Status Indicator RAPs

016-354, 016-355, 016-356

016-359, 360, 361 Controller USB Fail RAP

016-359: Cont USB HUB fail. The USB HUB connection is invalid.

016-360, 016-362 Controller UI Fail RAP

016-360 Cont UI diagnostic fail 1.

016-360: Cont UI fail-1. An error occurred during W/R/V test of PCI Config interval.

016-361: Cont USB 3.0 device fail. When error has occurred at W/R/V test on the internal reg-

ister of the USB 3.0 Device.

016-362: Cont UI Fail-2. An error occurred during W/R/V test of VRAM. The Command/Status
line is normal if entering the Long Boot Mode.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine to check if the error recurs GP 4.

2. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item

5 (C605_Tall) or PL 18.9 Item 5 (C500/C600).

016-362 Cont UI diagnostic fail 2.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (C505/C605), PL 18.5 Item 5
(C605_Tall), or PL 18.9 Item 5 (C500/C600).

Status Indicator RAPs

016-359, 360, 361, 016-360, 016-362

May 2017

2-66

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

016-366, 016-367 Controller HDD Fail RAP

016-366 Cont HDD diagnostic fail 1.

016-367 Cont HDD diagnostic fail 2.

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Check the wiring between the ESS PWB and the HDD.

3. Update the Software, GP 4.

4. If the fault persists, install new components as necessary:

• ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item 5 (C605_Tall) or PL 18.9

Item 5 (C500/C600).

• HDD, PL 18.1 Item 27 (C505/C605) PL 18.5 Item 27 (C605_Tall) or PL 18.9 Item 27
(C500/C600).

016-371 Controller USB 1.1 Host Fail RAP

016-371 A defect was detected during a diagnostic check of USB 1.1 host (no communication

with the FAX card could be established).

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Update the Software, GP 9.

3. Verify the USB Harness PL 18.1 Item 14, is fully seated in the ESS PWB.

4. If the fault persists, install new components and necessary:

• USB Harness, PL 18.1 Item 14 (C505/C605), PL 18.5 Item 14 (C605_Tall), PL 18.9

Item 14 (C500/C600).

• ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item 5 (C605_Tall) or PL 18.9

Item 5(C500/C600).

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-67

Status Indicator RAPs

016-366, 016-367, 016-371

016-383 Controller OS Communication Fail RAP

016-383 Communication failure between Linux and VX works

Procedure

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.

2. Update the Software, GP 9.

3. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item

5 (C605_Tall) or PL 18.9 Item 5 (C500/C600)

016-400, 401, 402, 403, 406 802.1x Authentication Failure ­Network1 RAP

016-400 802.1x Authentication error (incorrect user name or password). The user name or

password that has been set in the machine is incorrect. The settings are different from those in
the authentication device switch that is physically connected to the machine via the network.

016-401 802.1x Authentication method mismatch (the authentication server does not support
the authentication method of the machine). A fail signal, which indicates that the authentication
method set in the machine cannot be processed, was received from the authentication device
switch that is physically connected to the machine via the network.

016-402 802.1x Authentication time-out (there was no response signal from the authentication
device). The authentication was timed-out because there was no response signal from the
authentication device switch that is physically connected to the machine via the network.

016-403 802.1x Authentication certificate mismatch. The root server certificate for the authenti­cation server is not stored in the machine or it is mismatched.

016-406 (EAP-TLS) is selected as the authentication method for 802.1x authentication for Net­work 1, but the SSL client certificate is not set or has been deleted.

Procedure

Have the customer:

1. Enter the correct user name or password for 802.1x Authentication from the machine
panel.

2. Check the switch settings and network connections of the authentication device switch
that is physically connected to the machine via the network and connect it correctly.

3. Check the settings in the Authentication Device switch that is physically connected to the
machine via the network.

4. 016-403 - Store the Route Certificate for the server certificate (for Network 1)of the
authentication server in the machine.

5. 016-403 -If unable to Obtain the route certificate of the server certificate, disable the
(Server Authentication Inspection) (for Network 1) in the 802.1x setting item of the device.

6. 016-406 - Store the client certificate to this machine SSL and set as SSL client certificate.

7. 016-406 - If the setting of SSL client certificate cannot be made, select other than (EAP­TLS) as the authentication method.

Status Indicator RAPs

016-383, 016-400, 401, 402, 403, 406

May 2017

2-68

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

016-404 802.1x Inside Failure RAP

016-404 An internal error has occurred in the 802.1x supplicant function of the machine. An

incorrect protocol signal was received from the authentication server.

Procedure

Have the customer:

1. Repeat the operation. The problem persists, Switch off, then switch on the machine GP 4.

2. Obtain the log file using the log tool GP 37.

016-405 Certificate DB File Error RAP

016-405 Certificate database file is wrong.

Procedure

Have the customer start ‘Initialize certificate’ under Maintenance.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

2-69

Status Indicator RAPs

016-404, 016-405

016-407 to 016-412 XCP Error RAP

016-407 The package management function has detected security exception.

016-421 Input Tray is Removed RAP

016-421 The paper tray is removed.

016-408 The package management function has detected the damaged JAR file.

016-409 The package management function has detected a version mismatch.

016-410 The package management function has detected the invalid definition file.

016-411 The package management function has detected an unsupported class file version.

016-412 The package management function has detected the plug-in has caused an error that

is included in a miscellaneous group of errors.

Procedure

Have the customer modify the plug-in, then re-install.

Procedure

Perform the steps that follow:

1. Install the paper tray.

Status Indicator RAPs

016-407 to 016-412, 016-421 Input Tray is Removed

May 2017

2-70

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer