Xerox C500, C600, C505, C605 Service Manual

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VersaLink C500/C600 Printer and C505/C605 Multifunction Printer

Service Manual

July 2018

VersaLink® C500/C600 Printer and
C505/C605 Multifunction Printer

Service Manual

Xerox Internal-Use Only

Xerox® VersaLink® C605F Family Printer

Service Documentation

Xerox VersaLink C605F Family Printer Service Manual

705P01395

©2018 Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright
laws of the United States. Contents of this publication may not be reproduced in any form with­out permission of Xerox Corporation. Copyright protection claimed includes all forms of matters

opyrightable materials and information now allowed by statutory or judicial law or hereinaf-

of c
ter granted, including without limitation, material generated from the software programs which

splayed on the screen such as styles, templates, icons, screen displays, looks, and so

are di
on.

Revised BUS Update: 17 July 2018

May 2017

Prepared by:

Technical Communications Solutions

Xerox Ltd

Bessemer Road,

Welwyn Garden City

Hertfordshire

AL7 1BU

United Kingdom

NOTICE: All service documentation is supplied to Xerox external customers for informational
purposes only. Xerox service documentation is intended for use by certified, product trained
service personnel only. Xerox does not warrant or represent that such documentation is com­plete, nor does Xerox represent or warrant that it will notify or provide to such customer any
future changes to this documentation. Customer performed service of equipment, or modules,
components or parts of such equipment may affect the warranty offered by Xerox with respect
to such equipment. You should consult the applicable warranty for its terms regarding cus­tomer or third party provided service. If the customer services such equipment, modules, com­ponents or parts thereof, the customer releases Xerox from any and all liability for the customer
actions, and the customer agrees to indemnify, defend and hold Xerox harmless from any third
party claims which arise directly or indirectly from such service.

XEROX® and XEROX and design®, PhaserSMART®, DocuCard®, DocuSP®, FreeFlow®

eWare®, infoSMART®, Made For Each Other®, PagePack™, ProfitAccelertor™, Versa-

r

Cent
Link®, WorkCentre™, and Walk-Up™ are trademarks of Xerox Corporation in the United
States and/or other countries.

Other company trademarks are also acknowledged.

As an ENERGY STAR® partner, Xerox Corporation has determined that this product meets the

RGY STAR guidelines for energy efficiency. The ENERGY STAR name and logo are reg-

ENE
istered U.S. marks.

Unpublished rights reserved under the copyright laws of the United States. Contents of this
publication may not be reproduced in any form without permission of Xerox Corporation.

Copyright protection claimed includes all forms of matters of copyrightable materials and infor­mation now allowed by statutory or judicial law or hereinafter granted, including without limita­tion, material generated from the software programs which are displayed on the screen such
as styles, templates, icons, screen displays, looks, etc.

Xerox technical training materials and service manuals are intended for use by authorized
Xerox service technicians and service partners only and are not for resale. These materials
may not be distributed, copied or otherwise reproduced without prior written consent from
Xerox Corporation.

Initial Issue
Xerox® VersaLink® C605F Family Printer

May 2017

Introduction

May 2017

ii

Initial Issue

Xerox® VersaLink® C605F Family Printer

About This Manual .......................................................................................................... iii

How To Use This Manual ................................................................................................ iii

Change History ............................................................................................................... iv

Service Safety Summary................................................................................................. vii

Symbols Used on the Product......................................................................................... x

Voltage Measurement and Specifications ....................................................................... xi

Health and Safety Incident Reporting ............................................................................. xi

Regulatory Specifications ................................................................................................ xii

Translation of Warnings .................................................................................................. xiii

Technical Support Information ........................................................................................ xvi

Introduction

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

i

Introduction

Introduction

May 2017

ii

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

About This Manual

The Xerox® VersaLink® C500/C505/C600/C605/C605_Tall Color Printer Service Manual is
part of a multinational service documentation system delivered in the standard Xerox EDOC
service manual format. This manual is the primary document used for diagnosing, repairing,
maintaining, and troubleshooting these systems. The Service Manual is the controlling publica
tion for a service call. To ensure product understanding, complete the Xerox Service Training
Program for this printer.

How To Use This Manual

Always start with the Service Call Procedures, Section 1. Perform Initial Actions and verify the
problem, then follow the directions given.

-

How to Differentiate Between Machine Variants

The machines will be identified in this manual by the model identifier: VersaLink® C500/505,
C600/C605 and C605_Tall.

Organization

Section titles and the information contained in each is presented in the following paragraphs:

Section 1 Service Call Procedures

This section is used to start and complete a service call. The procedures in this section will
either direct you to a Repair Analysis Procedure (RAP), or identify a faulty component or sub
assembly.

Section 2 Status Indicator Repair Analysis Procedures

This section contains the Repair Analysis Procedures (RAPs) and checkouts necessary to
diagnose, isolate and repair faults other than image quality faults.

Section 3 Image Quality

This section contains the Image Quality Repair Analysis Procedures (IQ RAPs), checkouts and
setup procedures necessary to diagnose, isolate and repair image quality faults.

Section 4 Repairs/Adjustments

This section contains the instructions for removal, replacement, and adjustment of parts.

Section 5 Parts List

This section contains the illustrated spare parts list. Any part that is spared or that must be
removed to access a spared par t is illustrated.

Section 6 General Procedures / Information

This section contains all other procedures, product specifications and general information.

Section 7 Wiring Data

This section contains the wiring diagrams.

Section 8 Principles of Operation

This section contains details of printer operation and component locations.

Component Names

Names of parts that appear in the disassembly procedures may not be exactly the same as the
names that appear on the part or listed in the Parts List. For example; a part called the Regis
tration Chute Assembly may appear on the Parts List as Assembly, Chute REGI.

• VersaLink C500 Printer (SFP) (Low Speed)

• VersaLink C505 Multifunction Printer (MFP) (Low Speed)

• VersaLink C600 Printer (SPF) (High Speed)

• VersaLink C605 Multifunction Printer (MFP) (High Speed)

• VersaLink C605 Multifunction Printer (MFP) - Tall (High Speed with accessory opening)

­When a procedure, par ts list description or other reference is unique amongst different models

of machine, the appropriate model designator is indicated. Any artwork is also specific. The
VersaLink® C500/C505/C600/C605/C605_Tall Color Printer models may also be referred to as
SFP and MFP respectively.

NOTE: This manual servic es all configurations of the machine. Ignor e references to opt ions
not installed on the machine.

Warnings, Cautions and Notes

WARNING

A warning is used whenever an operating or maintenance procedure, practice, condi­tion or statement, if not strictly observed, could result in personal injury.

A translated version of all warnings is in Translation of Warnings.

CAUTION

A caution is used wh enever an operation or mainten ance procedure, practice, conditio n or
statement, if not strictly observed, could result in dam age to the equi pme nt.

NOTE: A note appears to highlight a procedure, practice, condition or statement.

Service Acronyms

While using this service documentation, you may encounter acronyms that are unfamiliar.

To find definitions for Xerox acronyms, go to the following page in your web browser, then enter
the acronym and click Search:

https://open.xerox.com/Services/acronym

-

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

iii

Introduction

About This Manual, How To Use This Manual

Change History

This page gives information on major changes to the service manual. Go to the relevant
update.

• BUS Update July 2018

BUS Update July 2018

The following procedures are updated:

•Introduction

• Change History

• SCP 1 Initial Actions

• SCP 5 Subsystem Maintenance

• SCP 6 Final Actions

• SCP 7 Configurations and Options

• Troubleshooting Overview

• 016-215, 016-216 SW Option Fail RAP

• 016-210, 506, 777, 780, 798 HDD Error RAP

• 016-220 to 016-226, 240 S2X Error RAP

• 016-233 SW Option Fail (USB Host Not Installed) RAP

• 016-312, 313, 314, 320 SW Option Fail (Hybrid WaterMark) RAP

• 016-316, 317, 318, 329, 333, 334 Page Memory Error RAP

• 016-322 JBA Account Full RAP

• 016-330, 331, 332 Cont System Memory Fail RAP

• 016-335 to 016-351 Controller Fail RAP

• 016-353, 016-354 IOT-Controller Communication Fail RAP

• 016-358 Controller Parallel Card Fail RAP

• 016-359, 016-361 Controller USB Fail RAP

• 016-363 Controller LyraCard Fail RAP

• 016-364, 016-365 Controller USB 2.0 Fail RAP

• 016-368, 369, 370 Controller Diagnostic Fail RAP

• 016-371 Controller USB 1.1 Host Fail RAP

• 016-383 Controller OS Communication Fail RAP

• 016-500, 016-501 Downloader Failure RAP

• 016-502 ROM Write Error RAP

• 016-606, 016-608 Controller Connection Fail RAP

• 016-611 EMMC Card Connection Fail RAP

• 016-708 Annotation/Watermark HDD Full RAP

• 016-709 ART EX Command Error RAP

• 016-712 Panther Capacity RAP

• 016-713 Security Box Password Error RAP

• 016-714 Security Box Not Enabled RAP

• 016-715 ESCP Form Invalid Password RAP

• 016-716 TIFF Data Overflow RAP

• 025-596, 025-597 HDD Diagnostics RAP

• 026-710 S/MIME Unsupported Cipher RAP

• 026-711 Multi-Page File Size RAP

• 027-741 Template Server Connect Fail RAP

• 027-742 HDD File System Full RAP

• 033-523 and 033-546 Line Not Connected RAP

• 033-530 DTMF Illegal Procedure RAP

• 042-348 Over Temperature Detect Fail RAP

• 045-311 Controller Communication Fail RAP

• 045-371 LPH DL Fail MULT RAP

• 047-216 Finisher Comm Fail RAP

• 071-101 Paper Jam in Tray1 RAP

• 075-100 JAM in Bypass Tray RAP

• 077-101 Paper Jam RAP

• 077-104 Exit Sensor Off Jam RAP

• 077-123 Registration Sensor Jam (Duplex) RAP

• 077-322 Option Comm Fail RAP

• 077-909 Paper Jam RAP

• 089-623 to 089-679 LED Offset Correction Error RAP

• 091-313, 091-402, 091-480 to 482, 091-913 to 929 Drum/CRUM RAP

• 093-912 Toner Cartridge Empty (K) RAP

• 093-913 to 093-939 and 096-918 CRUM Error RAP

• 099-396 to 099-399 Fuser Temperature Fault RAP

• 116-382 ABL Initialize Fail RAP

• 116-383 PIT Lib Failure RAP

• 116-396 RAPS140 Self Test Fail RA

• 124-310, 311, 314, 316, 318, 322, 344, 380 DC132 Error RAP

• 124-312, 124-357 DC132 Error 12 RAP

• 124-313, 124-356 DC132 Error 10 RAP

• 124-315, 317, 355 DC132 Error 02, 04 and 14 RAP

• 124-319 DC132 Error 08 RAP

• 124-320 SEEPROM Fail RAP

• 124-321 Backup SRAM Fail RAP

• 124-323 DC132 06 RAP

• 124-325 Billing Restoration Fail RAP

• 124-327 IOT Speed Change Software Fail RAP

• 124-331 to 124-339 ESS ROM DIMM RAP

• 124-340 CRUM Market Fail All RAP

• 124-341, 351, 361, 381, 391 CRUM Market Fail MCU RAP

• 124-342 CRUM Market Fail SYS 1 RAP

• 124-343 CRUM Market Fail SYS 2 RAP

• 124-344, 346, 348 Billing Meter Mismatch RAP

• 124-346, 348 Information Mismatch RAP

• 124-347 Billing CountType Restoration Fail RAP

Introduction

Change History

May 2017

iv

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

• 124-349 Modal Break Points Restoration Fail RAP

• 124-350, 354, 351 CRUM OEM Fail RAP

• 124-352 CRUM OEM Fail SYS 1 RAP

• 124-360 CRUM Validation Fail All RAP

• 124-361 CRUM Validation Fail MCU RAP

• 124-362 CRUM Validation Fail SYS 1 RAP

• 124-363 CRUM Validation Fail SYS 2 RAP

• 124-372, 373, 374 IOT Soft Fail RAP

• 124-380 CRUM Market Fail All (2) RAP

• 124-381 CRUM Market Fail MCU 2 RAP

• 124-382 CRUM Market Fail SYS 1 (2) RAP

• 124-383 CRUM Market Fail SYS 2 (2) RAP

• 124-391 CRUM OEM Fail MCU (2) RAP

• 124-392 CRUM OEM Fail SYS 1 (2) RAP

• 124-393 CRUM OEM Fail SYS 2 (2) RAP

• 124-372 to 124-374 IOT Soft Fail RAP

• 127-310 to 127-315, 342 ESS Error RAP

• 133-710 Tray Select Fail RAP

• OF 1 Unusual Noises RAP

• OF 2 Blank UI RAP

• OF 3 Special Boot Modes RAP

• OF 4 POST Error RAP

• IQ1 Image Quality Entry

• IQ2 Light or Undertoned Print

• IQ3 Blank Print or Missing One Color

• IQ4 Unfused Image

•IQ5 Random Spots

• IQ6 Bead Carry-Out

• IQ7 Cross Process Banding

• IQ8 In-Process Lines / Streaks

• IQ9 Cyclic Dots / Line

• IQ10 Vertical Deletions

• IQ11 Horizontal Banding (Auger Marks)

• IQ12 Uneven Density

•IQ13 Ghosting

• IQ14 High Background on Prints

• IQ15 Fuzzy/Blurry Text and Image

• IQ16 Wrinkled or Creased

• IQ17 Leading Edge Paper Damage

• IQ18 Incorrect Image Position or Margins

• IQ19 Images are Skewed

• IQ20 Color Registration is out of Alignment

•IQ21 Skew Check

• IQ22 Registration Check

• REP 1.1 UI Console Assembly (C505/C605/C605_Tall)

• REP 1.2 UI Inner Cover (C505/C605/C605_Tall)

• REP 1.3 UI Frame Cover (C505/C605/C605_Tall)

• REP 1.4 UI Harness (C505/C605/C605_Tall)

• REP 1.5 UI Access Door (C505/C605/C605_Tall))

• REP 1.6 UI Console Assembly (C500/C600)

• REP 1.7 UI Inner Cover (C500/C600)

• REP 1.8 UI Harness (C500/C600)

• REP 2.1 LPH Color Head Assembly

• REP 2.2 Guide Cover Assembly

• REP 2.3 Xerographic CRUM FFC Kit

• REP 3.1 Main Drive Assembly (C505/C605/C605_Tall)

• REP 3.2 Main 2 Drive Assembly (C505/C605/C605_Tall)

• REP 3.3 Main 2 Drive Assembly (C505/C605/C605_Tall)

• REP 3.4 Waste Drive Assembly (C505/C605/C605_Tall)

• REP 3.5 Bypass (MSI) Drive Assembly (C505/C605/C605_Tall)

• REP 3.6 Link Coupling Assembly (C505/C605/C605_Tall)

• REP 3.7 Drive Motor Assembly (C505/C605/C605_Tall)

• REP 3.8 Main Drive Assembly (C500/C600)

• REP 3.9 Main 2 Drive Assembly (C500/C600)

• REP 3.10 Main 3 Drive Assembly (C500/C600)

• REP 3.11 Waste Drive Assembly (C500/C600)

• REP 3.12 Bypass (MSI) Drive Assembly (C500/C600)

• REP 3.13 Link Coupling Assembly (C500/C600)

• REP 4.1 Main Fan

• REP 4.2 Sub Fan

• REP 4.3 Rear Fan

• REP 4.4 Foot and Foot Assembly Kit

• REP 5.1 Dispenser Assemblies YMCK

• REP 5.2 Toner CRUM Connector Assembly

• REP 5.3 Toner Full Sensor

• REP 5.4 Dispenser Drive Assembly Kit

• REP 6.1 Transfer Belt Unit

• REP 6.2 Color Toner Density (CTD) Sensor Assembly

• REP 6.3 Photo Sensor (K-Mode)

• REP 7.1 Nip Retract Drive Assembly

• REP 7.2 Nip Retract Shaft Assembly

•REP 7.3 Fuser

• REP 8.1 LPH Cleaner Assembly

• REP 8.2 Erase Lamp Assembly

• REP 8.3 XERO DEVE CRU Assembly and Y/M/C/K Guide Cover Assembly

• REP 9.1 IOT 550 Feed Tray Assembly

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

v

Introduction

Change History

• REP 9.2 CST Separator Holder Assembly

• REP 9.3 Tray Dust Cover

• REP 9.4 Feed and Separator Roll Kit

• REP 10.1 Optional 550-Sheet Feeder

• REP 10.2 550 OPF Foot

• REP 10.3 Option Feeder Size Switch Assembly

• REP 10.4 LED Harness Assembly Kit

• REP 10.5 Upper Feed Chute

• REP 10.6 Feed Roll Assembly Kit (Optional Feeder)

• REP 10.7 No Paper Actuator (Optional Feeder)

• REP 10.8 Optional 550-Sheet Cassette Assembly

• REP 10.9 Cassette Separator Holder Assembly (Option Feeder)

• REP 10.10 Tray Dust Cover

• REP 10.11 Cassette Separator Roll Kit

• REP 11.1 HCF Right Side Cover

• REP 11.2 HCF Left Front Corner, Shade Tray LED and PWB LED Cover

• REP 11.3 HCF Left Side Cover

• REP 11.4 HCF Rear Cover

• REP 11.5 HCF Feeder Assembly

• REP 11.6 HCF LED Harness Assembly

• REP 11.7 HCF PWB

• REP 11.8 HCF Main Motor Assembly

• REP 11.9 HCF Main Motor Assembly P1

• REP 11.10 HCF Rear Interlock Switch

• REP 11.11 HCF Feed and Separator Roll

• REP 11.12 HCF No Paper Actuator

• REP 13.1 Bypass Tray Frame Assembly

• REP 13.2 Bypass Tray Feed Roll

• REP 13.3 Bypass Tray No Paper Sensor

• REP 13.4 Bypass Tray TA1/TA2 Roller Assembly Kit

• REP 13.5 MSI Bypass Tray Assembly

• REP 13.6 Bypass Tray Separator Holder Assembly

• REP 14.1 Rear Fan

• REP 14.2 Duplex Relay Cover

• REP 15.1 Optional 550-Sheet Registration Chute

• REP 15.2 Duplex Registration Roller Assembly Kit

• REP 15.3 Registration Chute Feeder Assembly

• REP 15.4 No Paper Actuator (Registration)

• REP 15.5 Registration Actuator

• REP 15.6 Registration Photo Sensor

• REP 15.7 Feed Roll Assembly

• REP 15.8 Upper Feed Chute

• REP 15.9 Feed and Separator Roll Kit

• REP 17.1 Exit Chute Assembly (C505/C605/C605_Tall)

• REP 17.2 Main H Exit Drive Assembly (C505/C605/C605_Tall)

• REP 17.3 Full Stack Sensor (C505/C605/C605_Tall)

• REP 17.4 Full Stack Actuator (C505/C605/C605_Tall)

• REP 17.5 Exit Sensor (C505/C605/C605_Tall)

• REP 17.6 Exit Chute Assembly (C500/C600)

• REP 17.7 Main M Exit Drive Assembly (C500/C600)

• REP 17.8 Full Stack Sensor (C500/C600)

• REP 17.9 Full Stack Actuator (C500/C600)

• REP 17.10 Exit Sensor (C500/C600)

• REP 19.1 Front Inner Cover (C505/C605/C605_Tall)

• REP 19.2 Right Side Front Cover (C505/C605/C605_Tall)

• REP 19.7 Left Side Cover (C505/C605/C605_Tall)

• REP 19.8 Left Side IIT Cover (C505/C605/C605_Tall)

• REP 19.9 Second Bias Transfer Roller Assembly (C505/C605/C605_Tall)

• REP 19.10 Left Front Cover (C505/C605/C605_Tall)

• REP 19.11 Toner Cover Assembly (C505/C605/C605_Tall)

• REP 19.12 Right Side Cover Assembly (C505/C605/C605_Tall)

• REP 19.13 Top Cover (C505/C605/C605_Tall)

• REP 19.14 Left Side Cover (C505/C605/C605_Tall)

• REP 19.15 Right Side Front Cover (C500/C600)

• REP 19.16 WIFI Cap (C505/C605/C605_Tall)

• REP 19.17 ESS Window Assembly Kit (C505/C605/C605_Tall)

• REP 19.18 Rear Cover Assembly (C505/C605/C605_Tall)

• REP 19.19 Front Inner Cover (C505/C605/C605_Tall)

• REP 19.24 ESS Window Assembly Kit (C500/C600)

• REP 19.32 Not Used

• REP 19.33 Not Used

• REP 19.35 Top Cover (C605_Tall)

• REP 19.40 Not Used

• REP 19.41 Not Used

• REP 19.42 Not Used

• REP 19.47 Left Side Front Cover (C500/C600)

• REP 19.54 WIFI Cap (C500/C600)

• REP 19.55 Not Used

• REP 19.56 Not Used

• REP 20.1 Mailbox Left Cover

• REP 20.2 Mailbox Right Cover and Stapler Assembly

• REP 20.3 Mailbox Top Cover

• REP 20.4 MBX PWB

• REP 20.5 Mailbox LVPS PWB

• REP 20.6 Mailbox Motor Assembly

• REP 20.7 Mailboc Gate Solenoid Assembly

Introduction

Change History

May 2017

vi

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

• REP 20.8 Mailbox Tray Assembly

• REP 20.9 Mailbox Bottom Tray Assembly

• REP 20.10 Mailbox Bin Gate Solenoid Assembly

• REP 21.1 Finisher Left Cover

• REP 21.2 Finisher Right Cover

• REP 21.3 Finisher Top Cover

• REP 21.4 Finisher PWB

• REP 21.5 Finisher LVPS PWB

• REP 21.6 Finisher Motor Assembly

• REP 21.7 Finisher Gate Solenoid Assembly

• REP 21.8 Finisher Lower Cover

• REP 21.9 Finisher Stepping Motor Assembly

• REP 21.10 Finisher Stapler Assembly

• REP 21.11 Finisher Base Tray Assembly

• 5 Parts Lists - All

• GP 7 Machine Specifications

• GP 9 Software Version Upgrade

• GP 15 Special Boot Modes

• GP 18 Printing Reports

• GP 39 Reset Administrator Password

• GP 41 Hardware Information

• GP 43 Customer Administration Tools

• GP 44 FFC Cables

• dC612 Print Test Pattern

• dC945 IIT Calibration

• Reference Library

Service Safety Summary

General Guidelines

For qualified service personnel only: Refer also to the section Electrical Safety.

Avoid servicing alone: Do not perform internal service or adjustment of this product unless
another person capable of rendering first aid or resuscitation is present.

WARNING

While the printer is on, never touch live parts if not required. Power is supplied to the AC
inlet, LVPS PWB (PL 18.1 Item 16/PL 18.5 Item 16), and ESS MFP/ESS SFP PWBs (PL

18.1 Item 5/PL 18.5 Item 5) even while the printer is off. Never touch these live compo

nents.

Use care when servicing with power applied: Dangerous voltages may exist at several points in
this product. To avoid personal injury, do not touch exposed connections and components
while power is on. Disconnect power before removing the power supply shield or replacing
components.

Do not wear jewelry: Remove jewelry prior to servicing. Rings, necklaces and other metallic
objects could come into contact with dangerous voltages and currents.

Electrical Safety

• Use the Power Cord supplied with the printer.

• Plug the Power Cord directly into a properly grounded electrical outlet.

• Do not use a ground adapter plug to connect the printer to an electrical outlet that does

not have a ground connection terminal.

• Do not use an extension cord or power strip.

• Do not place the system in an area where people might step on the power cord.

• Do not place objects on the power cord.

• Do not block ventilation openings. These openings prevent printer overheating.

• Do not drop paper clips or staples into the printer.

Operational Safety

The printer and supplies were designed and tested to meet strict safety requirements. These
include safety agency examination, approval, and compliance with established environmental
standards.

-

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

Pay attention to these safety guidelines to ensure the continued, safe operation of the printer.

• Use the supplies specifically designed for your system. The use of unsuitable materials

may cause poor performance and a possible safety hazard.

• Follow all warnings and instructions marked on, or supplied with, the system, options and

supplies.

NOTE: The Total Satisfaction Guarant ee is availabl e in the United States and Canada. Cover­age may vary outside these areas; please contact your local representative for details.

Maintenance Safety

• Do not attempt maintenance not specifically described in the printer documentation.

May 2017

vii

Change History, Service Safety Summary

Introduction

• Do not use aerosol cleaners. The use of supplies that are not approved may cause poor
performance and could create a hazardous condition.

• Do not burn any consumables or routine maintenance items. For information on Xerox
supplies recycling programs, go to www.xerox.com/gwa.

Safety Labels

Read and obey all posted caution, warning, and danger labels. Throughout the printer, these
safety labels are displayed on potentially dangerous components. As you service the printer,
check to make certain that all safety labels remain in place.

• Caution: An unapparent hazard exists that may cause personal injury or damage to the
equipment. For example, a panel may cover the hazardous area.

• Warning: An unapparent hazard exists that may cause serious personal injury.

• Danger: An unapparent hazard exists that may cause serious personal injury or death.

Safety Interlocks

Use caution so that the safety devices for preventing accidents (interlocks switches, fuses,
thermostats, etc.) and the protective parts for users (covers, control panel, etc.) can function as
intended. Make sure all covers are in place and all interlock switches are functioning correctly
after you have completed a service call. If you bypass an interlock switch, use extreme caution
when working on or around the printer. Figure 1 and Figure 2 show the interlock switch loca
tions and circuitry.

-

Introduction

Service Safety Summary

May 2017

viii

Figure 1 Safety interlock switches

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

Drive Units

When servicing gears or other driving units, be sure to turn off the power switch and unplug the
power cord. Drive them manually when required.

High-Temperature Units

When servicing high-temperature units (securing unit, etc.), be sure to turn them off to prevent
burns, injuries and other troubles. Remove the power plug and wait 30 minutes before starting
service processes so they have cooled down sufficiently.

Routing Wire Harnesses

Before starting the service operation, carefully check how the harness wires are routed. When
routing them, check that they are routed in the same way as they were before the servicing,
and that they are not pinched or do not interfere with the corners or edges of any operating
components.

Battery

A lithium battery is used on the ESS PWB.

WARNING

To avoid the possibility of fire or explosion, always replace the battery with the same
type, and dispose of old batteries as required by local regulations.

Figure 2 Safety system schematic

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

ix

Introduction

Service Safety Summary

Symbols Used on the Product

The following precautionary symbols may appear on the machine.

Figure 1. indicates Danger High Voltage.

Figure 1 High voltage symbol

Figure 2. is the Protective Ground (Earth) symbol.

Figure 2 Protective ground (earth) symbol

Figure 3. is the symbol indicating a hot surface. Use caution to avoid personal injury.

Figure 3 Hot surface symbol

Figure 5 Pinch Injury symbol

Figure 6. is the symbol to use caution (or draws attention to a particular component). Refer to

the manual(s) for information.

Figure 6 Use Caution symbol

Figure 7. is the symbol indicating that the item is sensitive and should not be touched.

Figure 7 Do Not Touch symbol

Figure 8. is the symbol indicating the item is sensitive to sunlight, and exposure to it will reduce

its life span.

Figure 4. is the symbol indicating that the surface is hot while the printer is running. After turn-

ing off the power, wait 30 minutes.

Figure 4 Wait 30 minutes symbol

Figure 5. is the symbol indicating where to avoid pinching fingers in the printer. Use caution to

avoid personal injury.

Introduction

May 2017

Symbols Used on the Product

Figure 8 No Sunlight symbol

Figure 9. is the symbol indicating the item is sensitive to any light, and exposure to it will reduce

its life span.

Figure 9 No Light symbol

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x

Xerox® VersaLink® C605F Family Printer

Voltage Measurement and Specifications

Table 1 shows the voltages present in the Xerox® VersaLink® C500/C505/C600/C605/
C605_Tall Color SFP and MFP Printer. Measurements of DC voltage must be made with refer
ence to the specified DC Common, unless some other point is referenced in a diagnostic pro­cedure. All measurements of AC voltage should be made with respect to the adjacent return or
ACN wire.

Table 1 Voltage Measurement and Specifications

Volt ag e Specification

Input Power 220VAC 198VAC TO 254VAC

Input Power 100VAC 90VAC TO 135VAC

Input Power 120VAC 90VAC TO 135VAC

+5VDC +4.75VDC TO +5.25VDC

+24VDC +23.37VDC TO +27.06VDC

Health and Safety Incident Reporting

I. Summary

­This section defines requirements for notification of health and safety incidents involving Xerox

products (equipment and materials) at customer locations.

II. Scope

Xerox Corporation and subsidiaries worldwide.

III. Objective

To enable prompt resolution of health and safety incidents involving Xerox products and to
ensure Xerox regulatory compliance.

IV. Definitions

Incident:

Logic Voltage Levels

Table 2 shows the logic levels present in th.Xerox® VersaLink® C500/C505/C600/C605/
C605_Tall Color SFP and MFP Printer. Measurements of logic levels must be made with refer
ence to the specified DC Common, unless some other point is referenced in a diagnostic pro­cedure.

Table 2 Logic Levels

Volt ag e H/L Specification

+5VDC H = +3.00VDC or greater

L = below 0.8VDC

+3.3VDC H = +2VDC or greater

L =below 0.8VDC

DC Voltage Measurement in RAPs

The RAPs have been designed so that when it is required to use the DMM to measure a DC
voltage, the first test point listed is the location for the red (+) meter lead and the second test
point is the location for the black meter lead. For example, the following statement may be
found in a RAP.

There is +5VDC from P/J7 to P/J68.

In this example, the red meter lead would be placed on P/J7 and the black lead on P/J68.

If a second test point is not given, it is assumed that the black meter lead may be attached to
chassis ground.

An event or condition occurring in a customer account that has resulted in injur y, illness or
property damage. Examples of incidents include machine fires, smoke generation, physical
injury to an operator or service representative. Alleged events and product conditions are

-

included in this definition.

V. Requirements

Initial Repor t:

1. Xerox organizations shall establish a process for individuals to report product incidents to

Xerox Environment Health & Safety within 24 hours of becoming aware of the event.

2. The information to be provided at the time of repor ting is contained in Appendix A (Health

and Safety Incident Report involving a Xerox product).

3. The initial notification may be made by any of the following methods:

• For incidents in North America and Developing Markets West (Brazil, Mexico, Latin
American North and Latin American South):

– Phone* Xerox EH&S at: 1-800-828-6571.

– Electronic mail to Xerox EH&S

– FAX Xerox EH&S at: 1-585-422-6449 (intelnet 8*222 6449).

• For incidents in Europe and Developing Markets East (Middle East, Africa, India,
China and Hong Kong):

– Phone* Xerox EH&S at: [phone].

– Electronic mail Xerox EH&S at: [e-mail].

– FAX Xerox EH&S at: [phone] (intelnet 8*668 3914).

*Initial notification made by phone must be followed within 24 hours by a completed inci­dent report and sent to the indicated electronic mail address or FAX number.

NOTE: If sending a FAX, please also send the original via internal mail.

Responsibilities for resolution:

1. Business Groups/Product Design Teams responsible for the product involved in the inci­dent shall:

a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.

b. Fund all field retrofits.

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Introduction

Voltage Measurement and Specifications, Health

2. Field Service Operations shall:

a. Preserve the Xerox product involved and the scene of the incident inclusive of any

associated equipment located in the vicinity of the incident.

b. Return any affected equipment/par t(s) to the location designated by Xerox EH&S

and/or the Business Division.

c. Implement all safety retrofits.

3. Xerox EH&S shall:

a. Manage and report all incident investigation activities.

b. Review and approve proposed product corrective actions and retrofits, if necessary.

c. Manage all communications and correspondence with government agencies.

d. Define actions to correct confirmed incidents.

Regulatory Specifications

Xerox has tested this product to electromagnetic emission and immunity standards. These
standards are designed to mitigate interference caused or received by this product in a typical
office environment.

United States (FCC Regulations)

The Xerox® VersaLink® C500/C505/C600/C605/C605_Tall Color SFP and MFP Printers have
been tested and found to comply with the limits for a Class A digital device pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a commercial installation. This equipment generates, uses, and can radiate
radio frequency energy. If it is not installed and used in accordance with these instructions, it
may cause harmful interference to radio communications. Operation of Class A equipment in a
residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his/her own expense. There is no guarantee that interference will not
occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment Off and On, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiver.

• Increase the separation between the equipment and receiver.

• Connect the equipment to a different electrical circuit.

• Consult the dealer or an experienced radio/television technician for help.

Any modifications not expressly approved by Xerox could void the user's authority to operate
the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface
cables.

Introduction

Health and Safety Incident Reporting, Regulatory

Canada (Regulations)

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

European Union

CE Mark

The CE mark (Figure 1.) applied to this product symbolizes
Xerox’s declaration of conformity with the following applica

Figure 1 CE Symbol

February 26, 2014, Low Voltage Directive 2014/35/EU

April 20, 2014, Electromagnetic Compatibility Directive 2014/30/EU

This product, if used properly in accordance with the user's instructions, is neither dangerous
for the consumer nor for the environment.

May 2017

xii

ble Directives of the European Union as of the dates indi­cated:

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To ensure compliance with European Union regulations, use shielded interface cables.

A signed copy of the Declaration of Conformity for this product can be obtained from Xerox.

Translation of Warnings

WARNING

Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus­tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

DANGER: Mettez la machine hors tension. Déconnectez le cordon d'alimentation de l'ali­mentation du client lorsque vous réalisez des tâches qui ne nécessitent pas d'électric­ité. L'électricité peut être à l'origine de blessures, voire d'un accident mortel. Les pièces
amovibles peuvent être à l'origine de blessures.

AVVERTENZA: Spegnere la macchina. Scollegare il cavo di alimentazione dall'alimenta­tore quando si eseguono attività che non richiedono elettricità. L'elettricità può causare
morte o lesioni personali. Le parti in movimento possono causare lesioni personali.

VORSICHT: Schalten Sie die Stromversorgung der Maschine ab. Ziehen Sie das Stromk­abel ab, wenn Sie Aufgaben ausführen, für die keine Stromversorgung benötigt wird.
Stromschläge können Todesfällen oder Verletzungen verursachen. Bewegliche Teile
können zu Verletzungen führen.

AVISO: Apague la electricidad de la máquina. Desconecte el cable de alimentación eléc­trica de la toma de pared mientras esté realizando tareas que no necesiten corriente. La
electricidad puede causar daños o la muerte. Las partes móviles pueden causar daños.

WARNING

Perform the steps in the following procedure carefully. Failure to follow this procedure
carefully could result in electrical shock and personal injury.

DANGER: Faire très attention en effectuant les étapes de la procédure suivante. Si cette
procédure n'est pas strictement respectée, il y a des risques d'électrocution et d'autres
blessures.

AVVERTENZA: Si prega eseguire attentamente la seguente procedura. Omettere di
eseguire attentamente la procedura indicata può provocare forti scosse e gravi ferite.

VORSICHT: Befolgen Sie die Schritte der folgenden Anleitung genau. Die Nichtbefol­gung dieser Anweisungen kann elektrischen Schlag oder andere Körperverletzungen
zur Folge haben.

AVISO: Lleve a cabo los pasos del procedimiento siguiente con mucho cuidado. No
seguir este procedimiento cuidadosamente puede ocasionar una descarga eléctrica y
lesiones personales

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Introduction

Regulatory Specifications, Translation of Warnings

WARNING

Use extreme care when working in the following area. Some of the components are elec­trically energized and could cause electrical shock and personal injury if touched.

DANGER: Faire très attention en travaillant dans la zone suivante. Certains éléments
portent une charge électrique et présentent un risque d'électrocution et de graves bles
sures s'ils sont touchés.

AVVERTENZA: Maneggiare la seguente area con la massima precauzione. Alcuni com­ponenti sono carici di corrente elettrica e se toccati possono provocare scosse
elettriche e lesioni.

VORSICHT: Bei Arbeiten in folgenden Bereichen besondere Vorsicht walten lassen.
Einige der Komponenten sind elektrisch aufgeladen und können bei Berührung einen
Stromschlag und körperliche Verletzung verursachen

AVISO: Tenga mucho cuidado al trabajar en el área siguiente. Algunos de los compo­nentes están cargados eléctricamente y podrían producir descargas y lesiones, si se
tocan

WARNING

Do not work in a confined space. 1 m (39 inches) space is needed for safe working.
DANGER: Ne pas travailler dans un espace restreint. 1 mètre d'espace est nécessaire

pour un dépannage en toute sécurité.
AVVERTENZA: Non lavorare in uno spazio limitato; è necessario uno spazio di almeno

un metro attorno alla macchina per la sicurezza dell'operatore.
VORSICHT: Nur mit ausreichendem Bewegungsspielraum (1 m) arbeiten.
AVISO: No trabaje en un espacio reducido. Se necesita 1 metro de espacio para trabajar

con seguridad.

WARNING

Use safe handling procedures when removing the module. Refer to GP 16. The module
is heavy.

DANGER: Conformez-vous aux procédures de manipulation de sécurité pour le retrait
du module. Reportez-vous à. Le module est lourd.

AVVERTENZA: Utilizzare procedure di gestione sicure durante la rimozione del modulo.
Vedere. Il modulo è pesante.

VORSICHT: Verwenden Sie sichere Vorgehensweisen zum Entfernen des Moduls. Siehe
auch. Das Modul ist sehr schwer.

AVISO: Utilice los procedimientos de seguridad cuando elimine el módulo. Consulte el.
El módulo es pesado.

WARNING

Follow the service procedure exactly as written. Use of controls or adjustments other
than those specified in this manual, may result in an exposure to invisible laser radia
tion. During servicing, the invisible laser radiation can cause eye damage if looked at
directly.

­DANGER: Les procédures de dépannage doivent être suivies à la lettre. Si les réglages
ou vérifications ne sont pas effectués suivant les instructions de ce manuel, il peut y
avoir un risque d'exposition dangereuse au faisceau laser. Celui-ci peut provoquer des
lésions oculaires s'il est observé directement.

AVVERTENZA: Eseguire le procedure di servizio esattamente come descritto. L'utilizzo
di dispositivi di controllo o di registrazione diversi da quelli riportati in questo manuale
potrebbe comportare un'esposizione a radiazioni laser invisibili. Tali radiazioni possono
danneggiare gli occhi se si guarda direttamente il fascio laser durante gli interventi di
servizio.

VORSICHT: Die Wartungsarbeiten genau den Anweisungen entsprechend durchführen.
Der Umgang mit Steuer- oder Bedienelementen, deren Verwendung nicht ausdrücklich
in diesem Handbuch angewiesen wurde, kann dazu führen, dass unsichtbare Laser
strahlung frei gesetzt wird. Direkter Blickkontakt mit dem Laserstrahl kann bleibende
Augenschäden verursachen.

AVISO: Siga los procedimientos de mantenimiento tal como están descritos. El uso de
controles o ajustes no especificados en este manual puede tener como resultado la
exposición a radiación láser invisible. Durante las operaciones de mantenimiento, la
radiación de láser invisible puede causar daños en los ojos si se mira directamente a
ella.

WARNING

USA and Canada. Do not install this machine in a hallway or exit route that does not
have 1.12 m (44 inches) of space additional to the normal space requirements in front of
the machine. To conform with fire regulations this additional 1.12 m (44 inches) of space
is needed in front of the machine in hallway and exit routes.

DANGER: États-Unis et Canada. Si cette machine est installée dans un couloir ou une
voie de sortie, 1,12 m (44 pouces) d'espace supplémentaire à l'espace normal doit être
disponible devant la machine conformément aux normes de sécurité d'incendie.

AVV ERTEN ZA: N/ A
VORSICHT: N/A
AVISO: Estados Unidos y Canadá. No instale esta máquina en un corredor o ruta de sal-

ida que no tenga 1.12 m (44 pulgadas) de ancho delante de la máquina, sin incluir el
espacio que ocupe la máquina. Este espacio adicional de 1.12 m (44 pulgadas) delante
de la máquina en corredores y rutas de salida es necesario para cumplir los requisitos
de las normas sobre incendios.

-

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Introduction

Translation of Warnings

May 2017

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Xerox® VersaLink® C605F Family Printer

WARNING

Use only Xerox materials and components. This product is safety certified using Xerox
materials and components. The use of non Xerox materials and components may invali
date the safety certificate.

DANGER: N'utilisez que des matières premières et des composants Xerox. La sécurité
du produit est assurée dans le cadre de son utilisation avec des matières premières et
des composants Xerox. L'utilisation de matières premières et de composants autres
que ceux de Xerox risque d'invalider le certificat de sécurité.

AVVERTENZA: Utilizzare solo materiali e componenti Xerox per avvalersi della certifica­zione di protezione. L'utilizzo di materiali e componenti non Xerox può rendere nulla la
certificazione di protezione.

VORSICHT: Verwenden Sie nur Materialien und Komponenten von Xerox. Dieses
Produkt besitzt die Sicherheitszertifizierung bei Verwendung von Xerox-Materialien und

-Komponenten. Die Verwendung von Materialien und Komponenten anderer Hersteller
setzt möglicherweise das Sicherheitszertifikat außer Kraft.

AVISO: Utilice solo los materiales y componentes Xerox. Este producto dispone de un
certificado de seguridad si se utilizan los materiales y componentes Xerox. Este certifi
cado de seguridad no será válido si se utilizan materiales y componentes que no sean
de Xerox.

WARNING

Do not touch the Fuser while it is hot.
DANGER: Ne pas toucher au four pendant qu'il est encore chaud.
AVVERTENZA: Non toccare il fonditore quando è caldo.
VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist.
AVISO: No toque el fusor mientras está caliente.

WARNING

Do not attempt to remove or lift the following component with less than 2 people. The
component is very heavy and requires at least 2 people to lift or remove it. Any attempt

­to remove or lift the component with less than 2 people could result in serious personal
injury.

DANGER: Ne pas tenter d'enlever ou soulever l'élément suivant tout seul. Cet élément
est très lourd; au moins 2 personnes doivent être présentes pour le soulèvement ou la
dépose. Toute tentative d'enlever ou soulever cet élément sans la collaboration d'au
moins 2 personnes peut causer de graves blessures.

AVVERTENZA: Non tentare di togliere o sollevare il componente seguente con meno di
2 persone. Il componente è molto pesante e richiede almeno 2 persone per sollevarlo o
rimuoverlo. Tentare di rimuovere o sollevare questo componente con meno di 2 persone
può provocare gravi ferite.

VORSICHT: Versuchen Sie keinesfalls, die folgende Komponente mit weniger als 2 Per­sonen zu entfernen oder zu heben. Die Komponente ist sehr schwer, daher werden
mindestens 2 Personen benötigt, um sie zu heben oder zu entfernen. Der Versuch, die
Komponente mit weniger als 2 Personen zu entfernen oder zu heben, kann schwere Kör

­perverletzung zur Folge haben.

AVISO: No intente levantar o retirar el componente siguiente usando menos de 2 perso­nas. El componente es muy pesado, y se necesitan por lo menos 2 personas para levan­tarlo o retirarlo. Intentar retirar o levantar el componente usando menos de 2 personas
puede resultar en lesionales personales serias.

-

WARNING

Do not handle the Fuser components until they have cooled. Some Fuser components
operate at hot temperatures and can produce serious personal injury if touched.

DANGER: Ne pas manipuler les éléments du four avant de les laisser refroidir. Certains
éléments du four fonctionnent à des températures très élevées et peuvent causer de
graves blessures s'ils sont touchés.

AVVERTENZA: Non maneggiare i componenti del fusore finché non sono raffreddati.
Alcuni di questi componenti funzionano ad alte temperature e possono provocare gravi
ferite se vengono toccati.

VORSICHT: Die Fixieranlage sollte erst gehandhabt werden, wenn diese genügend
abgekühlt ist. Einige Teile der Fixieranlage erzeugen übermäßige Hitze und führen bei
der Berührung zu schweren Verbrennungen.

AVISO: No manipule los componentes del fusor antes de que se enfríen. Algunos de los
componentes del fusor funcionan a altas temperaturas y pueden ocasionar daños per
sonales graves si se los toca.

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Introduction

xv

Translation of Warnings

Technical Support Information

The Xerox Service Manual is the primary document used for repairing, maintaining, and trou­bleshooting the Xerox® VersaLink® C500/C505/C600/C605/C605_Tall Color SFP and MFP
Printer. To ensure complete understanding of these products, participation in Xerox Service
Training is strongly recommended. To service these products, certification for these products is
required.

For updates to the Service Manual, Service Bulletins, knowledge base, etc., go to:

• Xerox Global Service Net: https://www.xrxgsn.com/secure/main.

For further technical support, contact your assigned Xerox Technical Support representative.

Introduction

May 2017

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SCP 1 Initial Actions........................................................................................................ 1-3

SCP 2 First Call Actions .................................................................................................. 1-4

SCP 3 Normal Call Actions ............................................................................................. 1-4

SCP 4 Fault Analysis ...................................................................................................... 1-5

SCP 5 Subsystem Maintenance ..................................................................................... 1-6

SCP 6 Final Actions ........................................................................................................ 1-9

1 Service Call Procedures

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1-1

Service Call Procedures

Service Call Procedures

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1-2

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Xerox® VersaLink® C605F Family Printer

SCP 1 Initial Actions

Initial actions are used to gather information on printer performance.

Start a service call with SCP 1 Initial Actions and end with SCP 6 Final Actions.

Refer to Section 8 Principles of Operation, Configurations and Options.

Procedure

WARNING

solate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.

WARNING

Do not work in a confined space. 1 m (39 inches) space is needed for safe working.

NOTE: Ignore references to options not installed on the printer.

1. Identify the problem.

• Verify the reported problem does exist.

• Ask the operator to describe or demonstrate the problem.

• Print normal customer prints and service test prints.

• Make note of any print-quality problems in the test prints.

• Print a usage profile, if the printer is able to print.

2. Make note of any mechanical or electrical abnormalities present.

3. Make note of any unusual noise or smell coming from the printer.

4. View the engine error and jam histories in Ser vice Diagnostics. Refer to GP 1 and GP 2.

5. Take note of symptoms or error messages.

6. Make sure:

a. The power cord is connected to the wall outlet and to the machine.

b. The AC input from the wall outlet is within specifications.

c. Paper is loaded correctly and all paper trays and covers are closed

d. If installed, the USB cable or network connection is installed correctly.

7. If available, check the service log book for any previous actions that may be relevant to
the call.

8. If this is the first service call to this printer, perform SCP 2 First Call Actions, otherwise go
to SCP 3 Normal Call Actions.

3. If the printer is connected to a network and has a TCP/IP address, view the printer’s web
page using a web browser.

a. Open a web browser.

b. Enter the printer’s IP address as the URL.

c. Select > > and the fault history displays.

Accessing Engine Fault History

Listed below are three ways in which you can access fault history. Additional fault history infor­mation appears in GP 2.

NOTE: Error and fault code definitions appear in Section 2.

1. Read (if possible) fault history from the Machine Status menu on the control panel. The
error history is listed on screen.

2. Accessing fault history in Service Diagnostics

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1-3

Service Call Procedures

SCP 1

SCP 2 First Call Actions

First call actions are used for the first service call.

SCP 3 Normal Call Actions

Normal call actions are used to determine the reason for the service call.

Procedure

1. Check the machine configuration with the customer, refer to Section 8 Principles of Oper­ation, Configurations and Options. Check that all required hardware and software is
installed and/or enabled.

2. Check that all the relevant machine settings are correctly entered, refer to GP 4 System
Administration Tools.

3. If a fault is present, go to SCP 3 Normal Call Actions. If there is no fault present, go to

SCP 6 Final Actions.

4. Enter the printer and customer details in the service log.

Procedure

NOTE: If a fault message appears at any time . Refer di rect ly to the RA P for the faul t mes sage
and perform the procedure.

If possible, perform the following:

1. Review any defective print samples.

2. Determine that the user accessible settings are correct. If necessary refer to the user doc­umentation.

3. Check all job queues and verify with the customer any requirement to print the documents
in memory, before switching off the power or clearing memory.

4. Print the customer assistance report (call for assistance), then record the total print count.

5. Go to SCP 4 Fault Analysis.

Service Call Procedures

SCP 2, SCP 3

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Xerox® VersaLink® C605F Family Printer

SCP 4 Fault Analysis

Fault Analysis is used to identify a fault.

Procedure

When diagnosing or repairing a fault in a particular subsystem, exercise the machine in all
modes until the fault is determined. In the instance of finding more than one fault or failure, cor
rect one fault before going to the next fault. If no fault is found, go to SCP 5 Subsystem Mainte­nance.

Fault Codes

If a fault code is displayed, go to the relevant RAP.

Control Panel Faults

If the power is on but the control panel is blank, test the control panel with dC305.

Image Quality Defects

If the image quality is defective, go to the IQ1 Image Quality Entry RAP.

Additional Information

If necessary, refer to the following general procedures and information:

• GP 1 Using the Service Diagnostics

• GP 2 Fault Codes and History Logs

• GP 3 Device Information

• GP 4 How to Switch Off or Switch On the Printer

• GP 6 Electrostatic Discharge Prevention

• GP 7 Machine Specifications

• GP 8 General Disassembly Precautions

• GP 9 Software Version Upgrade

• GP 10 How to Check a Motor

• GP 11 How to Check a Sensor

• GP 12 How to Check a Solenoid or Clutch

• GP 13 How to Check a Switch

• GP 14 How to Clone Device Settings

• GP 15 Special Boot Modes

• GP 20 Separate System Modules

• GP 17 External FAX Line Test

• GP 18 Printing Reports

• GP 19 Intermittent or Noise Problem

• GP 20 How to Safely Lift or Move the Printer

• GP 21 Machine Lubrication

• GP 22 Installation Space Requirements

• GP 23 First Print Output Time

• GP 24 Restriction of Hazardous Substances (RoHS)

• GP 26 Media Specifications

• GP 27 Environmental Data

• GP 28 Supplies Plan Conversion

• GP 29 How to Check a Dispenser Motor

• GP 30 IP (ESS) Specifications

• GP 31 IIT Specifications

-

• GP 32 FAX Specifications

• GP 35 Setting Up an Ethernet Connection

• GP 36 How to Manually Configure an IP Address

• GP 37 How to Obtain Log Files

• GP 38 Electrical Specifications

• GP 39 Reset Administrator Password

• GP 40 Xerox Supplies and Accessories

• GP 41 Hardware Information

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Service Call Procedures

SCP 4

SCP 5 Subsystem Maintenance

The Subsystem Maintenance section contains information regarding the component life of the
machine.

Procedure

WARNING

Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.

1. Clean the pick rollers on every call.

2. Use the Control panel to check maintenance item counters.

3. Compare the counter values to those listed in Ta bl e 1 .

4. Request the customer of any routine maintenance items that are approaching or over the
service limit.

Lubrication

CAUTION

Plastic parts deteriorate when unspec if ied lubricants or chemicals are use d. To avoid damage,
use only approved lubricant.

The printer is lubricated during assembly at the factory and does not require periodic lubrica­tion. Some parts require lubrication following replacement. These par ts are identified in the
replacement procedures. When lubricating during replacement, use approved grease.

Component Life

The design life of the major components are shown in Ta bl e 1 . Environmental conditions and
actual use will vary these factors. The component life shown in Ta bl e 1 is for reference only.

Table 1 Design life of major components

Component Design Life

1. Pick Up and nudger rollers 100,000 pages

2. Separator roller 100,000 pages

3. Transfer unit / transfer roller 100,000 images

4. Fuser 200,000 images

5. Feed roller kit 100,000 pages

6. DADF roller assembly 200,000 pages

7. Waste cartridge 30,000 pages

8. Drum cartridge (CMYK) 55,000 pages

Dimensions and Mass of Consumables

The MFP and SFP contain the consumables shown in Tab l e 2 :

Table 2 Dimensions and mass of consumable

Consumable Width (mm) Depth (mm) Height (mm) Mass (g)

Toner Cartridges C,M,Y,K
(Figure 1.)

Drum Cartridges C,M,Y,K
(Figure 2.)

Waste Cartridge
(Figure 3.)

61.3 180 57.3 K: 100/120/140
C,M,Y: 90/110/120
(STD / HI / EX-HI)

77.3 335.4 78.5 720

357 176.3 33 250

Figure 1 Toner cartridge

Consumables and Maintenance

Consumables consist of C, M, Y, and K toner cartridges, C, M, Y, and K drum cartridges, and
the waste cartridge.

Service Call Procedures

May 2017

SCP 5

1-6

Figure 2 Drum cartridge

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

Figure 3 Waste Cartridge

Consumables Life Expectancies

Each toner cartridge (except star ter cartridges) has a CRUM (Customer Replaceable Unit
Monitor) to record regional and toner usage information. The CRUM maintains a count of the
amount of toner consumed. When the count reaches set values, warning and error messages
appear to notify the user when near and end of life status is reached.

Table 3 Life expectancies for consumables (pages)

Capacity

Consumable Config

Cyan Toner
Cartridge

Routine Maintenance Items

For routine maintenance items, refer to Figure 4 and Figure 5 for the MFP, and to Figure 6 for
the SFP.

• Fuser (110V / 220V): 200 kPV

• Transfer belt unit and transfer roller unit: 100 kPV

• DADF feed rollers: 200 kPV (VersaLink C505/C605 MFP only)

C550/505 2,500 2,500 5,000 9,000 9,000

C600/605 6,000 6,000 10,000 16,500 16,500

Bundled Standard

High
Capacity

Extra High
Capacity

Extra High
Cap. Metered

Like the toner cartridges, each drum cartridge has a CRUM to maintain a page count. When
the count reaches a set value, warning and error messages appear to notify the user that the
drum cartridge has reached near or end of life status.

NOTE: The specifications sho wing life ratings are cor rect at the time of product release. For
the most current values, go to www.xerox.com.

Life ratings are shown in Ta b l e 3 .

Table 3 Life expectancies for consumables (pages)

Capacity

Consumable Config

Black Toner
Cartridge

Yellow Toner
Cartridge

Magenta Toner
Cartridge

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

C550/505 5,000 5,000 12,000 x 12,000

C600/605 10,000 6,000 12,000 18,000 18,000

C550/505 2,500 2,500 5,000 9,000 9,000

C600/605 6,000 6,000 10,000 16,500 16,500

C550/505 2,500 2,500 5,000 9,000 9,000

C600/605 6,000 6,000 10,000 16,500 16,500

Bundled Standard

High
Capacity

Extra High
Capacity

Extra High
Cap. Metered

May 2017

1-7

Service Call Procedures

SCP 5

Figure 4 MFP routine maintenance items

Figure 5 MFP_Tall routine maintenance items

Service Call Procedures

SCP 5

May 2017

1-8

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer

SCP 6 Final Actions

Final actions are used to evaluate the total operation of the system and to identify the actions
required to complete the service call.

Procedure

Complete the following, if a fault is identified, return to SCP 4 Fault Analysis:

1. Perform the end of call subsystem maintenance actions, SCP 5 Subsystem Maintenance.

2. Exercise the machine in all modes, printing from all trays. If a fault message is displayed
or some other problem is evident, go to SCP 4 Fault Analysis.

3. Make a print of a customer document.

4. If any of the customers selections were changed, return them to the customers preferred
settings. Refer to GP 4 System Administration Tools.

5. At the first service and at any subsequent service where changes are made or options are
added, print the configuration report and store it with machine log book. Discard any pre
vious versions of the configuration report.

6. Remove and destroy any copies of test patterns.

7. Ensure the machine and service area are clean before leaving the customer premises.

8. Provide customer training if required.

-

Figure 6 SFP routine maintenance items

Hardware

Information about spared hardware for repairs and maintenance is detailed in GP 41. This
hardware includes miscellaneous screws and e-clips that can be used to replace hardware that
is lost or damaged.

Revised BUS Update: 17 July 2018
Xerox® VersaLink® C605F Family Printer

May 2017

1-9

Service Call Procedures

SCP 5, SCP 6

Service Call Procedures

SCP 5, SCP 6

May 2017

1-10

Revised BUS Update: 17 July 2018

Xerox® VersaLink® C605F Family Printer