Xerox C2424-5986 User Manual

Troubleshooting

This chapter includes:

■ "Automatic Diagnostic Tools" on page 7-2

■ "Paper Jams" on page 7-4

■ "Output Quality Problems" on page 7-26

■ "Maintenance" on page 7-31

■ "Moving and Repacking the System" on page 7-51

■ "Web Links" on page 7-57

WorkCentre® C2424 Copier-Printer

7-1

Automatic Diagnostic Tools

Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.

This section includes:

■ "Control Panel Help Button" on page 7-2

■ "PhaserSMART Technical Support" on page 7-2

■ "PrintingScout" on page 7-3

Control Panel Help Button

Your system’s control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem. In many cases, the control panel also displays an animated graphic showing the location of the problem, such as the location of a paper jam.

To view information about how to fix the problem, press the control panel’s Help button, which is labeled with a “?” symbol. You can press the Help button at any time to get additional information about the message or menu displayed on the control panel.

Back

Enter

2424-15

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, Internet-based support system. Use your default web browser to send diagnostic information from your printer to our web site for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support.

To access PhaserSMART Technical Support:

1. Open your browser and go to www.phaserSMART.com

2. Enter your system’s IP address in the browser window.

3. Follow the instructions on the screen.

WorkCentre® C2424 Copier-Printer

7-2

Automatic Diagnostic Tools

PrintingScout

PrintingScout is a tool that is installed with your Windows printer driver. It automatically

checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays a message on your computer screen to let you know that the printer needs attention. The message also explains how to fix the problem.

Note

PrintingScout is available from the Windows printer driver for printer connected to the network via TCP/IP.

WorkCentre® C2424 Copier-Printer

7-3

Paper Jams

This section includes:

■ "Jam at the Exit Cover" on page 7-4

■ "Jam at the Exit Path" on page 7-9

■ "Jam at the Front Cover" on page 7-12

■ "Jam at Tray 2, 3, or 4" on page 7-18

■ "Jam at the Document Feeder" on page 7-22

Note

For safety information, go to Getting Started/User Safety on the User Documentation CD-ROM.

Videos are available with instructions for clearing paper jams. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/

c2424support.

Paper Jams

Jam at the Exit Cover

Follow these steps to clear the jam.

1. Lift the control panel.

2424-189

WorkCentre® C2424 Copier-Printer

7-4

2. Remove paper from the output tray.

3. Open the exit cover.

Paper Jams

2424-01

2424-019

WorkCentre® C2424 Copier-Printer

7-5

Paper Jams

4. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are

removed.

2424-020

5. If you did not find paper in Steps 1–4, lift up the green paper guides.

6. Remove jammed paper.

2424-044

2424-021

WorkCentre® C2424 Copier-Printer

7-6

7. Close the exit cover.

Paper Jams

2424-022

8. Close the control panel.

2424-01

WorkCentre® C2424 Copier-Printer

7-7

Paper Jams

9. If you did not find paper in Steps 1–8, follow these steps. a. Pull up the latch on the front of the system to open the front cover.

2424-023

b. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper

are removed.

2424-025

WorkCentre® C2424 Copier-Printer

7-8

c. Close the front cover.

For additional information, go to www.phaserSMART.com.

Paper Jams

2424-026

Jam at the Exit Path

Follow these steps to clear the jam.

1. Lift the control panel.

2424-189

WorkCentre® C2424 Copier-Printer

7-9

Paper Jams

2. Remove paper from the output tray.

2424-01

3. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are

removed.

2424-05

WorkCentre® C2424 Copier-Printer

7-10

4. Close the control panel.

Paper Jams

2424-01

5. Adjust the output tray for short or long media.

2424-18

For media shorter than 190 mm (7.5 in.), flip up the paper stop.

For media longer than 297 mm (11.7 in.), extend the output tray.

For additional information, go to www.phaserSMART.com

2424-056

WorkCentre® C2424 Copier-Printer

7-11

Jam at the Front Cover

Follow these steps to clear the jam.

1. Pull up the latch on the front of the system to open the front cover.

2424-023

Paper Jams

2. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are

removed.

2424-025

WorkCentre® C2424 Copier-Printer

7-12

3. Close the front cover.

4. If you did not find paper in Step 2, follow these steps. a. Lift the control panel.

Paper Jams

2424-026

2424-189

WorkCentre® C2424 Copier-Printer

7-13

b. Remove paper from the output tray.

c. Open the exit cover.

Paper Jams

2424-01

2424-019

WorkCentre® C2424 Copier-Printer

7-14

Paper Jams

d. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper

are removed.

2424-020

e. Lift up the green paper guides.

f. Remove jammed paper.

2424-044

2424-021

WorkCentre® C2424 Copier-Printer

7-15

g. Close the exit cover.

Paper Jams

2424-022

h. Close the control panel.

2424-01

WorkCentre® C2424 Copier-Printer

7-16

Paper Jams

5. If you did not find jammed paper in the previous steps, follow these steps. a. Pull Tray 2 completely out of the system and remove the jammed paper.

2424-043

b. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper

are removed.

2424-028

c. Replace all trays and push each one completely to the back of the system.

Note

Use only the approved paper type, weight, and size for the tray. Custom size paper can be used in Tray 1 only.

For additional information, go to www.phaserSMART.com

WorkCentre® C2424 Copier-Printer

7-17

Jam at Tray 2, 3, or 4

Follow these steps to clear the jam for the tray specified on the control panel.

1. Pull the tray specified on the control panel completely out of the system.

2424-043

Paper Jams

2. Remove the top sheet from the tray.

2424-027

3. Verify that the paper is loaded correctly in the tray. Adjust the length and side paper

guides.

a. Press the sides of the length guide and slide the guide until the arrow on the guide

matches the appropriate paper size and clicks into place.

WorkCentre® C2424 Copier-Printer

7-18

+ 39 hidden pages