XEROX C11 User Manual

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The Document Company

XEROX

DocuPrint C8

Ink Jet Printer

Xerox Corporation

©1998 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted. Xerox and all Xerox products mentioned in this publication are trademarks of Xerox Corporation.

Xerox and all Xerox products mentioned in this publication are registered trademarks of the Xerox Corporation and used by Xerox Canada Ltd. as a registered user.

Windows™ is a trademark of Microsoft Corporation. Products and trademarks of other companies are also acknowledged.

Publication number: 701P30101

Customer Support

To resolve problems with your printer, follow the suggestions that are provid ed in

Troubleshooting the Printer

If you are unable to solve a DocuPrint C8 problem using this guide or the online Help, call the Xerox Customer Support Center at 1-800-832-6979. Before calling, make sure you have the following informatio n:

•

C8 serial number, which is located next to the parallel

port on the back of the printer.

•

C8 software version, which is specified in the printer

driver About box.

•

Windows operating system version (Windows 95/98,

or Windows NT 4.0).

Note: The Windows NT4.0 print driver for the Docuprint C8 is not included with this product. It is available for download at the Xerox website.

•

Amount of memory in your PC.

•

Information about the problem, including the steps

taken to create the problem, any error messages, and the expected behavior.

Chapter 4,

The Xerox Customer Support Center telephone number in the United States and Canada is:

1-800-TEAM XRX (1-800-832-6979)

Call from a telephone near your PC and the printer. Make sure that both your PC and your printer are turned on.

iii

If you require additional information about Xerox and Xerox products, visit the Xerox website at:

http://WWW.XEROX.COM

Contents

Customer Support....................................................................................iii

Contents........................................................................................................i

Introduction.................................................................................................1

Generating Floppy Disks from your CD...................................................2

Safety notes............................................................................................... 2

Printer Registration................................................................................... 7

Directions for On-Line Registration ......................................................... 7

Understanding the printer’s features........................................................8

Hardware features..................................................................................... 9

Control panel Operation..........................................................................12

Normal Printer Operation ................................................................... 12

Printer Error Conditions......................................................................12

Printer specifications...............................................................................14

System Requirements.............................................................................. 16

Printable area / Margins..........................................................................17

Using the printer settings.........................................................................18

Downloading the Windows NT 4.0 Printer Driver................................. 18

Accessing printer settings ....................................................................... 20

The Paper/Output Property Page ............................................................ 21

The Page Layout Property Page..............................................................26

Select Sheets.......................................................................................28

Multiple-up option.............................................................................. 29

The Image Quality Property Page...........................................................31

The About Page.......................................................................................34

The Status Property Page........................................................................35

The Maintenance Property Page.............................................................38

Checking the documents in the print queue.............................................43

Troubleshooting the printer.....................................................................44

The printed document does not match the selected printer settings........ 45

The printed document is blank................................................................46

The document prints slowly.................................................................... 48

The document sent to the printer does not print......................................49

The Front Panel LED is on continuously................................................50

The Front Panel LED is blinking slowly................................................. 52

The Front Panel LED is blinking intermittently......................................52

The print is blurry or jagged vertical lines appear...................................53

The printed image is clipped or off the edge of the media......................54

Extra characters, dashes, or lines appear on the printed pages................55

White horizontal lines and streaks of the wrong color appear on the

printed pages...........................................................................................56

The print is faint or missing ....................................................................57

Ink is smeared on the printed pages........................................................58

The print quality of transparencies is poor..............................................59

Color variations appear in large areas of color.......................................60

The paper is not feeding properly...........................................................61

The paper does not stack neatly in the paper output shelf.......................62

Packing the printer for return to a Service Center...................................63

Selecting and ordering supplies ...............................................................65

Cartridges and print heads ...................................................................... 66

Selecting plain paper............................................................................... 66

Selecting specialty print media...............................................................67

Selecting labels.......................................................................................68

Selecting transparencies.......................................................................... 68

Selecting banner paper............................................................................ 68

Selecting envelopes.................................................................................68

Printing DOS in a Window...................................................................... 69

Index ..........................................................................................................71

iii

Chapter 1

Introduction

The DocuPrint C8 printer is a fast, high quality, thermal ink jet printer designed for both color and black and white applications. Fea t uring a compact lightweight design, the printer is ideally suited for use in your office or at home. The DocuPrint computer.

Make your pages stand out

•

Prints up to 600 x 600 dpi on plain paper and up to

1200 x 600 dpi on photo glossy paper

•

Crisp vivid graphics and photos—even on plain paper

•

Automatically correct problem areas in photos with

unique ImageFix

High-speed, high-quality prints

•

Prints up to 5 black-and-white pages per minute; up

to 2.5 pages per minute in color

•

Quick return to applications with fast print spooling

C8 printer connects easily to your personal

software

Cost-saving features

•

Separate color cartridges eliminate expense of wasted

inks (4 colors)

•

Small footprint on your desk

Generating Floppy Disks from your CD

With your DocuPrint C8 printer you will receive a CD containing the software for operating your printer in connection with your PC.

For your convenience, it is possible for you to copy the Windows 95/98 Printer Driver onto a floppy disk using the instructions provided below:

•

Hold down the shift key and insert the DocuPrint C8

CD into the CD-ROM drive; holding down the shift key suspends the Auto Start of the installer.

•

Open My Computer and right-click on the CD-ROM

drive (for example, the D drive).

•

Double-click on the

it.

•

Double-click on

•

Follow the instructions provided by the utility.

Diskmake

setup.exe

directory to open

to run the utility.

Safety notes

Your DocuPrint C8 has been carefully designed to give you years of safe, reliable performance. As with all electrical equipment, however, there are a few basic precautions you should take to avoid hurting yourself or damaging the unit.

1. Read and follow all warnings and instructions marked

on or supplied with the printer.

2. Unplug the printer before you clean it. Use a damp

cloth only; do not use liquid or aerosol cleaners.

3. Place your printer on a firm, solid surface. If you put

it on an unsteady surface, it might fall and become damaged. If you place the printer on a soft surface, such as a rug, sofa, or bed, the vents may be blocked, causing it to overheat.

4. Do not put the printer on or near a heat source, such

as a radiator or heat register. If you put the printer in any kind of enclosure, make sure it is well ventilated.

5. Do not use your printer near water, or spill liquid of

any kind into it.

6. Ensure that your power source matches the rating

listed on the back of the printer.

7. Be sure to install the printer near a power outlet that

will remain easily accessible.

8. To avoid damaging the power cord, do not put

anything on it or place it where it will be walked on. If the cord becomes damaged or frayed, replace it immediately.

The use of an extension cord or power strip with this

printer is not recommended

extension cord or power strip with the printer, make sure that the total of the amperes required by all of the equipment on the extension is less than the extension’s rating. Generally, the total ratings of all equipment plugged into any one power line should not exceed 15 amperes. Do not exceed this unless you know that the power line your equipment is plugged into has a rating above 15 amperes.

10. You must only use the 3-cond uctor, 18 AWG, SVT

type, IEC320 style power cord provided with your printer (e.g. , a plug having a third grounding pin). This plug will only fit into a grounding-type power outlet. This is a safety feature. To avoid the risk of electric shock, contact your electrician to replace the receptacle if you are unable to insert the plug into the outlet. Never use a ground adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal.

. If you are using an

11. Aside from the routine maintenance described in your

printer documentation, do not try to service the printer yourself. Opening the cover may expose you to shocks or other hazards. Do not make any adjustments other than those described in the documentation, as you might cause damage requiring extensive repair work.

12. If anything happens that indicates that your printer is

not working properly or has been damaged, unplug it immediately and have your printer serviced. These are some of the things to look for:

•

The power cord or plug is frayed or damaged.

•

Liquid has been spilled into the housing, or the

printer has been exposed to water.

•

The printer has been dropped or its cabinet has

been damaged.

•

The printer does not function normally when you

are following the operating instructions.

13. The CE marking applied to this pr oduct symbolizes

Xerox’s declaration of conformity with the following applicable directives of the European Union as of the dates indicated.

•

January 1, 1995—Council Directive 73/23/EEC

amended by Council Directive 93/68/EEC, Approximation of the laws of the member states related to low voltage equipment.

•

January 1, 1996—Council Directive

89/336/EEC, Approximation of the laws of the member states related to electromagnetic compatibility.

•

A full declaration defining the relevant directives

and referenced standards can be obtained from your Xerox representative.

•

WARNING: In order to allow this equipment to

operate in proximity to Industrial, Scientific and Medical (ISM) equipment, the external radiation from ISM equipment may have to be limited or special mitigation measures taken.

14. This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

15. This Class “B” digital apparatus complies with

Canadian ICES-003.

Printer Registration

To ensure that your printer is registered, please take a moment to register this product. Directions are provided below. The preferred registration method is through online registration; however, each of these methods will enable you to register your product.

•

On-line registration

•

FAX number 1-800-594-5023

•

Call 1-800-TEAM XRX (1-800-832-6979)

•

Mail in the registration card.

Note:

Save a copy of the registration card and the bill of

sale as proof of purchase for future reference.

Directions for On-Line Registration

1. Go to the Xerox Web site:

http://WWW.TEAMXRX.COM

Small Office Solutions

2. A

the

Contents

column, select

title screen appears. Under

Service and Support

Xerox Support

3. A

Contents

4. Fill in all empty fields.

5. When you are finished filling in the empty fields,

click the registered.

column, select

Submit Warranty

title screen appears. Under the

Warranty Registration

button. You are now

Chapter 2

Understanding the

printer’s features

This chapter illustrates the parts of the DocuPrint C8, explains the front panel control Printer Control b utto n and LED light, and lists the printer specifications.

Hardware features

Review the following illustrations to familiarize yourself with the printer’s parts.

Front view of DocuPrint C8 Printer

Paper output

Printer

cover

Paper Input

Light (LED)

Printer Control Button

Inside view of DocuPrint C8 Printer

Star Wheel Bar

Top view of DocuPrint C8 Printer

Green Cartridge Lock Lever

Print Head and color ink

Back view of DocuPrint C8 Printer

Parallel interface

Serial Number

Power connection

Control panel Operation

The DocuPrint C8 control panel has one button and one light (LED). The Printer Control (green) button controls printer functions. The one LED

light displays the condition of the printer.

Normal Printer Operation

LED Off

•

To center the print head so you can replace a print cartridge

least 2 seconds. The print head will move to the center of the printer. Replace the print head (see the Quick Start Card), then press and release the Printer Control button to return the print head to the home position.

– Press and hold the Printer Co ntrol button for at

•

To manually feed paper

Control button.

•

To manually advance paper

into the printer, press and release the Printer Contro l button for each line feed.

•

To eject paper

at least 2 seconds.

•

To print a test page

the unit. While pressing the Printer Control button, reinsert the power cord into the back of the unit and continue to hold the Printer Control button until the print head starts to move.

– Press and hold the Printer Co ntrol button for

Printer Error Conditions

LED Blinking Constantly

•

Low ink condition

button to center the print head. Replace the low ink cartridge. Press and release the Printer Control button to return the print head to the home position.

– Press and release the Printer Control

– Press and release the Printer

– After manually feeding paper

– Unplug the power cord from the rear of

(0.5 sec On, 0.5 sec Off)

LED On Continuously

A continuously lit LED can indicate any of the following error conditions:

•

Out of paper

Printer Control button to feed paper.

•

Paper Jam

least 2 seconds to clear the jam. If the paper fails to come out, follow the jam clearance procedure described on the Quick Start Card.

•

Incorrect Print Head Installed

Printer Control button to center the print head. Replace the incorrect print head with the correct DocuPrint C8 print head.

•

Out of Ink

center the print head. Replace the empty ink cartridge with a new cartridge. Press and release the Printer Control button to return the print head to the home position.

•

Scan Error

Press and release the Printer Control button to reset the printer and return the print head to the home position. If the problem is not resolved and the LED remains on, call the Xerox Support Center at (1-800-832-6979).

•

System Error

at least 2 seconds. If the LED begins to flash, there is a system error. Unplug the power at the back of the unit for at least 10 seconds, then reinsert the power cord back into the back of the unit. If the problem still persists, call the Xerox Support Center at (1-800-832-6979).

– Fill the paper tray. Press and release the

– Press and hold the Printer Co ntrol button for at

– Press and release the

- Press and release the Printer Control button to

– Remove any obstructions from the scan path.

– Press and hold the Printer Co ntrol button for

LED Blinking Intermittently

•

Data in Buffer

print out the data resident in the buffer.

Press and release the Printer Control button to

(0.2 sec On, 1.4 sec Off)

Printer specifications

Feature Specification

Print speed Black: Up to 5 ppm (draft mode)

Color: Up to 2.5 ppm (draft)

Print resolution Black: 600 x 600 dpi (plain paper)

Color: 1200 x 600 dpi (ink jet photo

glossy coated paper) 600 x 600 dpi (plain paper)

Print yield Semi-permanent color print head with

expected life of 5,000 prints

Replaceable ink cartridges (one cartridge per color)

Black: 150 prints @ 5% area

coverage (normal mode)

Color: 375 prints @ 5% area

coverage (each color)

High Capacity Black Cartridge (Optional):

1250 prints @ 5% area coverage (normal mode)

Feature Specification

Paper tray capacity 100 sheets 75 g/m² (20 lb.) paper Paper output shelf

capacity Paper size Automatic feed: Letter, Legal, A4, A5, B5,

Paper weight 60 – 163 g/m² plain paper: (16 – 43 lb.) Print media Plain paper, transparencies, envelopes, paper-

Interface IEEE 1284 compliant parallel printer cable,

Ambient conditions Temperature: 10° – 40° C (50° - 104° F)

Input voltage 100V – 240V Universal Power Supply Power consumption Standby: 0.1A 110V; 0.08A 230V

External dimensions Width: 43.5 cm (17.1 inches)

50 sheets 75 g/m² (20 lb.) paper

8 x 10, Executive

Envelopes: #10, DL, 7 ¾

Banner feed: A4 x 5, Letter x 5

faced labels, high resolution paper, photo glossy paper, fabric transfer sheets

6’ or less

Humidity: 20% – 80% relative humidity

Operating: 0.5A 110V; 0.3A 230V

Depth: 23.7 cm (9.3 inches) Height: 17.5 cm (6.9 inches) Weight: 4 kg (8.8 lb.)

System Requirements

Operating System Windows 95/98, Windows NT4.0 Random Access Memory Minimum 8 MB

16MB Recommended Hard Disk Space 20 MB CPU 486-DX66 MHz

Note:

The use of bypass peripherals (i.e. a switch box or scanner) is not recommended. Use a direct connection to the parallel port of the computer.

Printable area / Margins

Recommended Possible A B C D

5.0 mm (0.21”) 5.0 mm (0.21”)

18.0 mm (0.71”) 12.7mm (0.5”)

Chapter 3

Using the printer

settings

Using the DocuPrint C8 printer driver software, you can select from a variety of settings when printing documents. This chapter describes the printer settings you can select and how to check the status of the documents sent to the printer.

This section covers features for Windows 95/98, and Windows NT 4.0. The Windows NT 4.0 driver is not included with your printer but can be downloaded from the web, following the directions below.

Downloading the Windows NT 4.0 Printer Driver

To download the Windows NT 4.0 printer driver for the DocuPrint C8, perform the following steps:

1. Visit the Xerox web site:

http://WWW.XEROX.COM

2. Locate the column titled:

•

Click on

the

Welcome to the Xerox Software Library

Downloadable Software

Product Info

column. A screen appears:

Product Info

found under

•

Click on

Drivers

•

In the

3. In the

Windows NT 4.0

4. In the

5. Click on the

6. A large title appears:

the table titled:

•

In the

•

Click on OK.

Save As

8. A

directory (folder).

•

Select the

9. The downloaded driver file is a self-extracting *.exe

file.

•

To run the *.exe file, double click the file’s icon.

Select a product

DocuPrint C8.

Operating System

Language

C8NT.EXE

File Download

the radio button titled

field, select

Drivers/PPDs Table.

File Name

(TBD)

screen appears. Identify the disk and

Save

field, highlight

US English or French

button.

here is what we found

column of this table, click on

dialog box appears. Click on

Save this program to disk

button.

. Look at

Note:

In the U.S. and Canada, call the Xerox hotline at 1-800-TEAM XRX (1-800-832-6979) to acquire a Windows NT 4.0 printer driver disk at no extra charge.

Accessing printer settings

You can access the printer settings from a Windows software application or from the Printers folder.

From a Windows software application:

Click Print from the File menu. In the Print dialog box, click Properties (or Setup).

From the Printers folder for Windows 95/98:

In Windows 95/98, click the Start button on the Task Bar, point to Settings, and click Printers. Click the DocuPrint C8 icon with the right mouse button, and then click Properties.

The property page settings for Windows 95/98 are described in the following pages of this chapter.

From the Printers folder for Windows NT 4.0:

Note: The Windows NT 4.0 printer driver is not included with this product. See the previous section of this guide for directions to download the Windows NT 4.0 printer driver

In Windows NT 4.0, click the Start button on the taskbar. Point to the Settings menu item. Click the Printers menu item. Click the DocuPrint C8 icon with the right mouse button, and then click Document Defaults.

The screens shown on the following pages are Windows 95/98 screens. Windows NT 4.0 screens are not shown.

Note: Some software applications may override any of the settings you select on the printer property pages.

The Paper/Output Property Page

The Paper/Output property page provides the following settings:

Copies

Orientation

Collate

Reverse print order

Specifies the number of copies to print. The valid range is 1 to 99.

These radio buttons allow the user to select the paper orientation:

Portrait Landscape

The icon to the left of the buttons changes to match the selection.

Arranges, in sequential order, multiple copies of the same document.

Prints the document from the last page to the first page.

(vertical orientation) or

(horizontal orientation).

Print with cartridge

Specifies the print cartridge required for the current print job. This setting lets you send several documents to the printer and specify the type of print cartridge to use for each document.

If the appropriate print cartridge is not installed when the print job begins, you will receive a message to install the correct cartridge.

Print document as

•

Now in printer:

print job is to be printed with the print cartridge that is already installed in the printer.

•

Color/Photo:

color print head and cartridges (included with the printer).

•

High Capacity Black Cartridge

Optional)

(

This feature controls how the document will be printed. The available options are:

•

Intelligent color (photos,

graphics, and text). This option is used for color printing.

•

Greyscale: This option is used

for black and white printing.

Indicates the

Refers to the

Paper size

Specify the paper size to be used for the current print job. The Paper size pull-down menu lists sizes of paper on which to print. All choices are always available. The page icon to the left of the menu changes to match the selection. Refer to OnLine Help for a complete listing of choices.

Paper type

Print quality

Selects the type of paper to print on. The available options are:

•

Plain paper

•

Inkjet coated paper

•

Photo quality glossy paper

•

Inkjet Transparency

•

Iron-on transfer

Selects print quality for current print job.

•

for fastest printing.

Draft:

Resolution is 300 x 300 dpi. Speed is up to five p ages per minute (Plain paper only).

Normal:

average speed. Resolution is 600 x 300 dpi

High quality:

slower speed. Resolution is 600 x 600 dpi

for letter quality at

prints at a

•

Photo quality:

1200 x 600 dpi on photo quality glossy paper. (Color/Photo Cartridge only).

Resolution is

Saved settings

Save As

button Allows the user to create a new

Specifies the printer settings file to use for the print job. Four files are provided or you can create your own file. a complete listing of settings within these four preset choices.

1. Draft memo

2. Presentation transparency

3. Photograph

4. Printer Defaults

saved setting file, saving all property sheet settings.

To use the

1. Select the settings you want on

2. On the Paper/Output property

Refer to On-Line Help for

Save As

the Paper/Output, Page Layout, and Image Quality property pages.

page, click the Save As button.

button:

3. Type a name in the Save As

dialog box.

4. Click Save in the dialog box.

button Deletes the currently selected

Delete

Saved setting file.

button Displays the Status window. If the

Status

Status window is already running, it will be brought to the foreground.

Default All

Device mimic (printer illustration in lower left corner)

Sets all controls on all property pages to their factory defaults. This function is the same as:

defaults

control. (See above).

This is a bitmap image of the printer. This image will change when certain settings are changed (for example, paper size).

from the

Saved Settings

Printer

Saved settings

The Page Layout Property Page

The Page Layout property page enables you to print one image on multiple pages. It also allows several pages to be printed on a single sheet. The graphic to the left of the control is updated to reflect your specific layout selection. There are three layout options:

•

Note: The Poster feature in the Page Layout property page is not available for Windows NT 4.0.

•

The poster feature takes each original image

Poster:

and magnifies it to print on the chosen number of pages.

Multiple-up:

on one page/sheet.

None:

application.

Prints the selected number of images

Prints the images as they come from the

Poster

Number of sheets

This determines how many pages each original image is expanded to. The list contains 4, 9, and

16.

Print crop marks

When checked, a black border will be printed at the edge of the printable area of each expanded page.

Print sheets

The box displays the page numbers that will be printed from the total job. The default is that sheets will be printed. The user can select any combination of sheets using the Select button.

Select Sheets button

This feature enables you to select any combination of sheets that were originally identified in

Number of Sheets.

all

Default

button

This will return controls on the Page Layout property page to their factory defaults.

Select Sheets

Use this dialog to select expanded Poster sheets to print. The features in Select Sheets are:

Clear

All

Cancel Help

Note: This setting will remain in effect until it is changed. Therefore, once you print the desired sheet(s) return to the dialog box, click All, and then click OK.

Deselects all the sheets. The dialog box remains open.

Selects all the sheets. The dialog box remains open.

Saves the current selections and exits the dialog box.

Exit without saving your selections. Displays help for this dialog box.

Multiple-up option

The Multiple-up feature enables placement of multiple images on Page Layout property page, the following controls appear:

one

document. If you select

Multiple-up

in the

Images per sheet

Print borders

Defaults

None

button This button will return controls on

Prints the pages as they come in

This selection determines how many images are condensed and printed on one page. The available choices are 2, 3, 4, and 8.

Click on the check box to print a black border around each condensed image. The icon will reflect the border choice.

the Page Layout property page to their factory defaults.

from the application.

Mirror Image

In the center of the Page Layout property page, is an icon and check box for flipped horizontally (left to right). This setting is automatically selected when you choose Paper type: Ironon transfer from the Paper/Output Property sheet. The icon to the left of the check box is updated based on your selection.

Mirror Image

. The printed image is

The Image Quality Property Page

The Image Quality property page provides a large graphic that estimates how saturation of (However, the graphic does not change when you select ImageFix.)

These are the Image Quality property page features:

Lighten/Darken, Contrast,

Red, Green

, and

Blue

affect the document.

and

Halftone type

This field is informational only. The user cannot select the type of halftone to use directly. The software selects the halftone based on the quality mode and Print mode selected. The icon to the left of the field is updated to reflect the type of halftone in use.

Refer to On-Line Help for definitions of these halftone types.

•

Fine dither

•

Quality airbrush

•

Sharp airbrush

ImageFix

Note:

ImageFix is not available for Windows NT 4.0.

Changes the document image to improve sharpness, contrast, and color. For example, ImageFix will correct pictures and photographs that have poor color balance. This does not work on all bitmaps, and it can slow processing of the document.

Lighten/Darken

Contrast

Saturation

Increasing the value of Lighten/Darken

creates a lighter print; decreasing the value creates a darker print. The large bitmap to the left reflects these changes.

Increasing the value increases the amount of contrast between the light and dark colors in your print. Decreasing the value decreases the amount of contrast. The large bitmap to the left reflects these changes.

Increasing the value makes all the colors richer. Decreasing the value makes the colors weaker. The large bitmap to the left reflects these changes. This control is disabled when set to Greyscale.

Print document as

Red

Move the Red scrollbar to the left or right to decrease or increase the amount of red in your print. The large bitmap to the left reflects these changes. This control is disabled when

is set to Greyscale.

Print document

Green

Blue

Defaults

Move the Green scrollbar to the left or right to decrease or increase the amount of green in your print. The large bitmap to the left reflects these changes. This control is disabled when

is set to Greyscale.

Move the Blue scrollbar to the left or right to decrease or increase the amount of blue in your print. The large bitmap to the left reflects these changes. This control is disabled when

is set to Greyscale.

Sets the controls on the Image Quality property page to their factory defaults.

Print document

The About Page

This tab gives important information concerning the version of the software and copyright dates.

You should have the software ve rsion number available for the Xerox Customer Support Center when you call for assistance.

The Status Property Page

The Status property page provides you with printer status information, including the level of ink in the print cartridge(s). The Status property page also shows the progress of the current print job. By default, the Status property page opens automatically while printing a document.

If the printer is idle, you can check its status by doing one of the following:

•

Go to the Paper/Output property page and click the

Status button.

•

To display the Status window, click the Start button,

point to Settings, and click Printers. Click the DocuPrint C8 icon with the right mouse button. With the left mouse button, click Show Status window (Windows 95/98 only).

Note: In Windows NT 4.0,

Settings, and click Printers. Click the DocuPrint C8 icon with the right mouse button. With the left mouse button, click Document Defaults. This takes you to the Paper/Output Property Page. Click the Status button.

These are the Status property page features and settings:

click the Start button, point to

Information area

Cartridge Mimic

This area is at the top of the screen and consists of an icon and a message area. The message area is used to report device warnings and errors. The text in the message area reports low ink, out of ink, out of paper, wrong print head, etc., as well as information to remedy the problem.

This image shows the currently installed print cartridge and the levels of ink in the cartridges. If the print cartridge cannot be deter mined, an "unknown" print cartridge is displayed. Three options are available:

1. Color print cartridge

2. High Capacity Black print cartridge

3. "Unknown" print cartridge The first two options display the ink

levels in the cartridges. If an ink cartridge is low, a warning symbol appears on the mimic (a mini yellow triangle with an exclamation point).

If an ink cartridge is empty, missing, or installed incorrectly, an error symbol appears (a mini red circle with a white X).

Now printing

Page

Copy

Percent complete

Cancel

Restart

Indicates the name of the job being printed. The actual text is supplied by the application that requested the print job.

Indicates which page is currently being printed and the total number of pages submitted for printing.

Indicates which copy is being printed and the total number of copies requested.

A progress bar that indicates the percentage of the total job that has been sent to the printer.

Cancels the job currently sent to the printer.

This feature is useful after a jam or after an ink cartridge or print head has been cleaned or changed due to a print quality defect. This allows the user to restart the job currently being sent to the printer. You can restart at the page currently being sent, the beginning of the document, or place the job back in the print queue for printing later.

Note: The Restart feature is not available in Windows NT

4.0.

The Maintenance Property Page

The Maintenance property page provides you with printer maintenance capabilities. If the printer is idle, you can open the Maintenance Property page by doing one of the following:

•

Go to the Paper/Output property page and click the

Status button, then click the Maintenance tab.

•

To display the Status window, click the Start button,

point to Settings, and click Printers. Click the DocuPrint C8 icon with the right mouse button. With the left mouse button, click Show Status window. Click the Maintenance tab (Windows 95/98 only).

Note: In Windows NT 4.0,

click the Start button, point to

All the buttons on the Maintenance Property Page are disabled if a job is being printed.

These are the Maintenance property page features and settings:

Information area

Cartridge Mimic

1. Color print cartridge

2. High Capacity Black print cartridge

3. "Unknown" print cartridge The first two options display the ink

levels in the cartridges. If an ink cartridge is low, a warning symbol appears on the mimic (a mini yellow triangle with an exclamation point).

If an ink cartridge is empty, missing, or installed incorrectly, an error symbol appears (a mini red circle with a white X).

Change Cartridge

Moves the print cartridge to the center position so you can remove it. A dialog box gives additional instructions for removing the cartridge. If the print cartridge is not in the center of the carriage, click the Cancel button and invoke this dialog box again.

Select what you are installing from the displayed options. There are three choices for installing another print/ink cartridge:

•

Previously used print cartridge

Select this option if you are installing a print cartridge you have used befor e, for example, if you are switching between the Color/Photo and High Capacity Black print cartridges.

•

Color ink cartridge

Select this option if you are replacing one or more of the individual ink cartridges on the Color/Photo print cartridge.

•

New print cartridge

Select this option if you are installing a print cartridge that has never been used before, for example, one you have just purchased and are installing for the first time.

Once you have made the appropriate choice, click OK. The Installation Complete dialog box will then appear. After the installation is complete, click OK. The print head will move back to the left (its home position). The cartridge will be prepared for printing.

Clean

Align

Cleans the currently installed print cartridge. Before clicking the

make sure the printer is idle

button, Prints a test pattern that you can use to

verify the optimum bi-directional alignment of the print head in the printer.

To align the cartridge, wait for the printer to completely print the alignment test page. Look over the nine individual vertical alignment patterns. Determine which pattern has the straightest lines.

If pattern zero (“0”) has the straightest lines, then there is no need to adjust the alignment. Click Done to exit the dialog.

Clean

If a pattern other than zero has the straightest lines, then select that pattern on the dialog box. Select Print the Alignment Test Pattern if you want to verify the adjustment, then click Align. If you are not verifying the adjustment, click

If none of the patterns has straight lines, then select the pattern that is the closest (this should be -4 or +4). Make sure Print the Alignment Test Pattern is selected and then click Align. Wait for the alignment test page to print and look for the straightest lines again.

Print the Alignment Test Pattern

When selected, the alignment test page will be printed after Align is clicked. It is recommended that you do this in order to verify the adjustment. For best printing you want pattern zero to have the straightest lines.

Done

Test

Prints a diagnostic sample page (resident in the printing ROM) that you can use to determine printer problems.

Checking the documents in the print queue

The DocuPrint C8 print queue shows the documents currently being printed or waiting to be printed.

1. To view the print queue, do

•

Click the Windows Start button, point to

Settings, and click Printers. Double-click the DocuPrint C8 icon.

•

Click the DocuPrint C8 icon on the taskbar.

The DocuPrint C8 window lists the print jobs pending on the printer and the status of each job.

2. To pause a document that is currently being printed,

do the following: a. Click the document name. b. From the Document menu, click Pause p rinting.

3. To cancel a document that is currently being printed,

do the following: a. Click the document name. b. From the Document menu, click Cancel printing.

one

of the following.

Chapter 4

Troubleshooting the

printer

This chapter describes common printer problems that may occur and provides the recommended solutions. Follow the suggested solutions to correct the problem. If the problem continues, contact Xerox Customer Support.

The Xerox Customer Support Center telephone number in the United States and Canada is:

1-800-TEAM XRX (1-800-832-6979)

Call from a telephone near your PC and the printer. Make sure that both your PC and your printer are turned on.

The printed document does not match the selected printer settings

Cause Suggested Solution

Some software applications override the settings selected on the DocuPrint C8 property pages.

Previously selected printer settings are used to print the document.

Choose the printer settings from the application.

Check the selected settings on the DocuPrint C8 property pages.

The printed document is blank

Cause Suggested Solution

There may be a problem with the print head, printer cable, or your PC.

Print a Test print by unplugging the power cord from the rear of the unit; then, while pressing the Printer Control button, reinsert the power cord into the back of the unit and continue to hold the Printer Control button until the print head starts to move.

If the Test print is good, check the printer cable or your PC.

If the Test print is blank, do one or more of the following:

•

Remove, then reinstall the

print head.

•

Select the Cartridge Clean

button from the Maintenance property page to clean and restore the print head. Repeat the process two times.

•

Remove print head, wipe print

head with a damp paper towel, and then reinstall the print head.

Cause Suggested Solution

•

Remove print head and then

remove ink cartridges. Check to see if they are empty. Check the ink output and pin hole vents. Reinsert cartridges, making sure you hear a click, reinstall print head.

•

If necessary, contact the

Xerox Customer Support Center.

The document prints slowly

Cause Suggested Solution

The Print Quality is set to High quality.

ImageFix is selected. On the Image Quality property

The Temp (Temporary) Folder on your hard drive may contain too many files.

On the Paper/Output property page, set the Print quality to Draft or Normal.

page, click ImageFix to remove the check mark.

Delete *.tmp and *.prn files from the Temp Folder. Windows 95/98 stores temporary files in C:\Windows\Temp.

The document sent to the printer does not print

Cause Suggested Solution

The printer cable is not connected properly.

The printer is not mapped to the local port.

The printer cable is incorrect. Use an IEEE 1284 compliant

The printer cable is damaged. Check the printer cable and

The type of interface is incorrect. Verify that the computer is using

Unplug the power source. Make sure the printer cable is securely connected to the printer and your PC. Reconnect the power source.

Map the printer to LPT1. Use the Details property page to map the LPT printer port. Click the Start button, point to Settings, and click Printers. Click the Xerox DocuPrint C8 icon with the right mouse button, then click Properties. Click the Details tab, and check the Print to the following port. The printer port is usually LPT1.

parallel printer cable.

replace if damaged.

the parallel interface. Check your Windows software manual to ensure that your operating system software communicates to the interface port that your printer is connected to.

The front panel LED is blinking intermittently.

Press and release the Printer Control (green) button to continue printing.

The Front Panel LED is on continuously

Cause Suggested Solution

The printer is out of paper. Add paper to the paper tray.

Then, press and release the Printer Control (green) button.

The print head is not installed correctly.

A carriage position error occurred.

A paper feed error occurred. Clear the paper jam. Refer to the

An internal printer error occurred.

Press and release the Printer Control (green) button to center the print carriage. Remove, then reinstall the print head. Press and release the Printer Control button to return to the home position.

Open the printer cover and clear any obstructions in the print head path, such as packaging material.

Press and release the Printer Control (green) button to clear the error and eject the paper.

online help or

Installation/Reference Guide

more information. Press and hold the Printer

Control (green) button for at least two seconds. If the problem persists, unplug the power cord from the printer, wait at least ten seconds, and then reconnect it.

If the problem continues, contact the Xerox Customer Support Center.

Quick

for

An ink cartridge is empty, or the wrong brand of ink cartridge is installed.

Click the Change button on the Maintenance property page, and then follow the instructions to replace the ink cartridge.

An ink cartridge is not installed correctly.

The print head is not installed. Install the print head.

Press and release the Printer Control (green) button to center the print carriage. Open the printer cover and snap each ink cartridge into position by pressing the cartridge down and into the print head. If this problem persists:

Remove the print head from the printer. Remove and reinstall each cartridge. Be sure to press each cartridge down and into the print head.

The Front Panel LED is blinking slowl y

Cause Suggested Solution

There is a low ink condition. Install a new color or black ink

cartridge.

The Front Panel LED is blinking intermittently

Cause Suggested Solution

There is data in the buffer. Press and release the Printer

Control (green) button to release the data in the buffer and begin printing.

The print is blurry or jagged vertical lines appear

Cause Suggested Solution

The paper used is not recommended for the printer.

The color print head needs to be cleaned.

There is bi-directional error. Align the print cartridge. Click

Certain papers (recycled paper) may cause poor quality output. Best results will be achieved by using paper developed for ink jet printers.

Click the Cartridge Clean button in the Maintenance property page.

After cleaning the ink cartridge, run a test print. If the print is still blurry, repeat the above process five more times. If the problem continues, replace the ink cartridge. Click the Change button in the Maintenance property page, and then follow the instructions.

the Align button in the Maintenance property page, and then follow the instructions displayed on the screen.

The printed image is clipped or off the edge of the media

Cause Suggested Solution

The document margins may exceed the printer margins.

The media type and size may not be correct.

Change the document margins in the application that you are using to be within the recommended printable area. Make sure the margins are equal to or wider than these margins:

Top, left, right margins: 5 mm Bottom margin: 18 mm

Make sure you selected the correct Media size on the Paper/Output property page.

Extra characters, dashes, or lines appear on the printed pages

Cause Suggested Solution

The printer cable is too long. Use a p rinter cable that is less

than six feet long.

Port Monitoring software is active from a device previously connected to the printer (parallel) port.

Printer buffer contains data from previous print job

Printer cable is not IEEE 1284 Replace printer cable with IEEE

Printer is connected to the PC through a pass-through device (i.e. a switch box or scanner).

Remove all previously installed printer drivers or devices from your PC.

Unplug printer power cord to purge printer buffer. Restart PC. Reconnect printer power cord. Print document again.

1284 compliant cable. Connect printer directly to the

PC.

White horizontal lines and streaks of the wrong color appear on the printed pages

Cause Suggested Solution

An ink cartridge is empty. Replace the ink cartridge. Click

the Change button on Maintenance property page, and then follow the instructions on the Quick Reference Guide for replacing the ink cartridge.

An ink cartridge is clogge d or defective, or the print head needs to be cleaned.

The printer is connected to a power strip.

The printer is overheated. Open the printer cover. Wait one

The print cartridge remains in the storage box for long periods between use.

Click the Cartridge Clean button in the Maintenance property page.

After cleaning the ink cartridge, run a test print by clicking the Test button in the Maintenance Property page. If lines and streaks still appear, repeat the above process five more times. If the problem continues, call the Xerox Customer Support Center.

The printer requires a small amount of power to maintain the print head. Either keep the power strip turned on at all times or connect the printer to a wall outlet.

hour for the printer to cool. To properly maintain the stored

cartridge, remove it from the storage box monthly, and use the cartridge to print a few pages before returning it to the box.

The print is faint or missing

Cause Suggested Solution

The paper used is not recommended for the printer.

An ink cartridge is empty. Replace the ink cartridge. Click

An ink cartridge is clogge d, or the print head needs to be cleaned.

Certain papers (recycled paper) may cause poor quality output. Best results will be achieved be using paper developed for ink jet printers.

the Change button on the Printer property page, and then follow the instructions on the Quick Reference Guide for replacing the ink cartridge.

Click the Cartridge Clean button on the Maintenance property page.

After cleaning the ink cartridge, run a test print by clicking the Test button on the Maintenance property page. If the print is still faint, repeat this process five more times. If the problem continues, replace the ink cartridge according to directions on the Quick Reference Guide.

The Print quality option is set to Draft.

Select a different Print quality option.

Ink is smeared on the printed pages

Cause Suggested Solution

The printer is printing outside the printable area.

The printer cover is open while printing.

Paper is not completely exiting the printer because the star wheel assembly bar is disengaged.

Multiple transparencies are stacked in the paper output shelf.

Type of media in use Refer to Chapter 5: “Selecting

Change the document margins in the application that you are using to be within the recommended printable area. Make sure the margins are equal to or wider than these margins:

Top, left, right margins: 5 mm Bottom margin: 18 mm

Close the printer cover.

Open the printer cover. Reinstall the star wheel bar by pushing down on each end of the bar until it snaps into position.

Remove each transparency from the paper output shelf after it is printed.

and Ordering Supplies” to ensure that the correct media is being used.

The print quality of transparencies is poor

Cause Suggested Solution

The wrong type of transparencies was used.

Transparency is not selected for the Paper Type option on the Paper/Output property page.

The document was printed on the wrong side of the transparency film.

Multiple transparencies are stacked in the paper output shelf.

Use transparencies made for ink jet printers only.

Make sure Transparency is the selected Paper Type option on the Paper/Output property page. If the problem continues, select the Page Setup command from the application that you are using to open the Paper/Output property page, and select the Transparency option located in Paper Type.

Remove the transparencies from the paper tray, turn the sheets over, and reinstall the sheets in the tray. The rough side of the film should face the back of the printer.

When printing multiple transparencies, remove each transparency from the paper output shelf after it’s printed.

Color variations appear in large areas of color

Cause Suggested Solution

The print cartridge needs aligning.

There is a bi-directional error. Align the print cartridge. Click

The Print quality option is set to Draft.

Printer cable is not IEEE 1284 Replace printer cable with IEEE

Align the print cartridge. Click the Align button on the Maintenance property page, and then follow the instructions displayed on the screen.

the Align button on the Maintenance property page, and then follow the instructions displayed on the screen.

Change the Print quality option to Normal or High Quality on the Paper/Output property page.

1284 compliant cable.

The paper is not feeding properly

Cause Suggested Solution

The paper is not correctly positioned between the paper guides.

The paper is not loaded properly. Remove the paper from the

More than one type of media is loaded in the paper tray.

Media in use is out of recommended weight range.

Align the left edge of the paper with the left paper guide. Slide the right paper guid e lever until it rests lightly against the right edge of the paper.

paper tray, fan the sheets, and then reload the paper stack. Do not load more than 100 sheets in the paper tray.

If misfeeds continue, load new paper.

Load only one type of media in the paper tray.

Refer to Chapter 5: “Selecting and Ordering Supplies” to ensure that the correct media is being used.

The paper does not stack neatly in the paper output shelf

Cause Suggested Solution

There is not enough c l earance above the paper output shelf.

The star wheel assembly bar is disengaged.

The star wheels are out of position in the star wheel assembly.

Place a sheet of paper in the paper output shelf. Check the clearance above the top of the sheet; there should be two inches of clearance.

Open the printer cover. Reinstall the star wheel bar by pushing down on each end of the bar until it snaps into position.

Open the printer cover. Lift the star wheel bar by grasping each end of the bar and rotating it toward the back of the printer. Make sure the small wheels in the star wheel assembly are not pushed all the way inside the rectangular slots and are able to rotate freely. Then reinstall the star wheel bar and close the printer cover.

Packing the printer for return to a Service Center

Should you need to return the printer for servicing, follow the packing instructions in this section

Note: Do not ship the power cord, printer cable, printer driver disks, user guide, print head and ink cartridges, or storage box unless instructed to do so.

1. Remove the print cartridge and place it in the print

head storage box.

2. Close the printer cover and remove the paper output

shelf.

3. Disconnect the power cord and the printer cable.

4. If you have the original box, use the original packing

material, and go to step 10. If you do not have the original box, continue with step 5.

5. Completely wrap the printer in two layers of bubble

wrap (minimum thickness of 12.3 mm or 0.5”) and tape the bubble wrap to keep it in place.

6. Select a corrugated box large enough to allo w at least

50.8 mm (2”) between the bubble-wrapped printer and the walls of the box. Make sure the strength of the box is at least 275-lb. test.

7. Fill the bottom of the box with 75 to 100 mm (2” to

3”) of loose fill.

8. Place the bubble-wrapped printer in the center of the

box.

9. Add enough loose fill to completely surround and

(

cover the printer. Compress the fill to ensure minimal movement.

10. Securely tape and seal the box. The illustration below shows an example of how to pack

the printer.

Outside box

275 lb.

Printer

Two layers

12.3 mm

Minimum 50.8 mm

Chapter 5

Selecting and ordering

supplies

To order supplies for your DocuPrint C8, contact your local retailer. If your retailer is out of stock, you can order supplies through Xerox:

In the United States In Canada

1-800-668-0133 (French-speaking).

, call 1-800-668-0199 (English-speaking) or

, call 1-800-822-2200.

Cartridges and print heads

The following supplies are available for your printer:

Item Description Reorder

Color ink cartridges

Black Black ink cartridge 8R7994 Cyan Cyan ink cartridge 8R7661 Magenta Magenta ink cartridge 8R7662 Yellow Yellow ink cartridge 8R7663

Color/Photo print head

High capacity black cartridge

Black housing that holds the color ink cartridges

Fast, black-only ink cartridge 8R7638

Selecting plain paper

Most plain paper will work well in your Xerox printer, although variation in paper composition will affect print quality. For best results, always use the highest grade photocopying paper available or paper specifically designed for ink jet printers. Fully test a paper in your printer before purchasing large quantities

number

8R7999

Paper size

100 – 228 mm (3.9 – 9 in.) width 127 – 355 mm (5 – 14 in.) length

Paper weights

60 – 163 g/m² (16 – 43 lb.)

Selecting specialty print media

Your Xerox printer will accept a wide range of specialty print media to satisfy all your printing needs. These include:

•

transparencies

•

high-quality matte paper, glossy paper

•

greeting cards

•

fabric transfer sheets

For best results, use specialty media designed for Xerox ink jet printers. Avoid extremely thin or thick paper, or chemically processed paper such as thermal fax paper, as frequent paper misfeeds may occur.

With all specialty media, read and follow the instructions for proper loading into the paper tray.

It is important to select the appropriate media on the Paper/Output property page in the DocuPrint C8 window. This will ensure the best print quality for your documents

Selecting labels

Use only paper face label stock. Ink will not dry on vinyl, plastic, or clear label stock. Individual labels will not feed properly. Letter or A4 sheet size for the labels is required at a minimum. For best results, use labels designed for an ink jet printer. The maximum quantity the tray can accommodate is 50 sheets.

Do not use any label material that is partially used, folded, curled, or wrinkled.

Selecting transparencies

Use transparencies designed for ink jet printers only. Do not use paper-backed transparencies. Place transparencies so that the rough side faces the back of the printer.

Selecting banner paper

Use any banner paper designed for ink jet printers. Do not use track-fed paper or paper in rolls. The C8 printer can accommodate single 8.5 x 55 in. or 210 mm. x 1485 mm. sheets.

Selecting envelopes

Most short flap envelopes work well in the printer, although some variables in paper composition may affect print quality. Fully test an envelope before purchasing large quantities.

Chapter 6

Printing DOS in a

Window

Your DocuPrint C8 printer software includes a utility called the DOS Control Panel.

You can use this utility to print from applications that do not have a printer driver or to print files directly from DOS in a Window.

For applications that include a printer driver selection, the C8 is compatible with all PCL3c printers.

Using the DOS Control Panel, you can change character sets, fonts, landscape or portrait layouts, and other settings.

To install the Xerox DOS Control Panel on your computer:

1. Insert the Docuprint C8 CD into your CD drive (i.e.

D drive).

2. The autorun sequence will be initiated and the

autorun banner will be displayed.

3. A Window will be displayed asking you to select a

language. Select the ap propriate language, and then select “OK.”

4. The Installer will display a welcome screen. Select

“next.”

5. The installer will display a license agreement. Select

“Yes.”

6. The next window displayed is a list of software

options that can be downloaded to your system. Select “DOS Panel.”

7. Select “next.”

8. Select “Finish.”

To start your DOS Control Panel once it has been installed.

•

Select “Start,” “Programs,” Xerox DocuPrint C8, “DOS

Control Panel”

Note: DOS Control Panel will not run under Windows NT 4.0.

Index

About Page, 34 access the printer settings, 20 Align, 41, 53

banner paper, 68 borders, 29

Cartridge Clean, 53 Change Cartridge, 40 Collate, 21 Contrast, 32 control panel, 12 CPU, 16

Default, 25 DOS, 69 DOS Control Panel, 69

envelopes, 68

front panel, 8

Hard Disk Space, 16 Hardware features, 9 High Capacity Black Cartridge, 22

Image Quality, 31 ImageFix, 31, 32 Images per sheet, 29 ink levels, 36 Interface, 15

labels, 68 LED light, 12 Lighten/Darken, 32

Maintenance, 38, 46, 51, 53, 56, 57,

60 margins, 54 Margins, 17 Mirror Image, 30 Multiple-up, 26, 29

On-Line Registration, 7 Orientation, 21

Reverse print order, 21

Page Layout, 26 Paper size, 15, 66 Paper tray capacity, 15 Paper weight, 15, 66 Paper/Output, 21 plain paper, 1, 14, 15, 66 Plain paper, 23 Poster, 26, 27 Power consumption, 15 power strip, 56 print head, 50 Print media, 15 print queue, 43 Print resolution, 14 Print speed, 14 Print yield, 14 Printable area, 17 printer cable, 49 Printer cable, 55 printer problems, 44 Printer Registration, 7 Printer specifications, 14 purge printer buffer, 55

Random Access Memory, 16 recycled paper, 53 Restart, 37

Safety, 2 Saturation, 32 Saved settings, 24 scanner, 55 Select Sheets, 27, 28 specialty print media, 67 star wheel, 62 Status, 35 supplies, 65, 66 switch box, 55

Test print, 46 transparencies, 68 transparency, 58, 59 Troubleshooting, 44

Windows NT 4.0, 18

Xerox Customer Support Center, 44 Xerox Software Library, 18 Xerox web site, 18

XEROX C11 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual