XEROX C11 User Manual
The Document Company
XEROX
DocuPrint C8
Ink Jet Printer
Xerox Corporation
©1998 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of copyrightable material and
information now allowed by statutory or judicial law or hereinafter granted.
Xerox and all Xerox products mentioned in this publication are trademarks of Xerox
Corporation.
Xerox and all Xerox products mentioned in this publication are registered trademarks of the
Xerox Corporation and used by Xerox Canada Ltd. as a registered user.
Windows™ is a trademark of Microsoft Corporation. Products and trademarks of other
companies are also acknowledged.
Publication number: 701P30101
ii
Customer Support
To resolve problems with your printer, follow the
suggestions that are provid ed in
Troubleshooting the Printer
If you are unable to solve a DocuPrint C8 problem using
this guide or the online Help, call the Xerox Customer
Support Center at 1-800-832-6979. Before calling, make
sure you have the following informatio n:
•
C8 serial number, which is located next to the parallel
port on the back of the printer.
•
C8 software version, which is specified in the printer
driver About box.
•
Windows operating system version (Windows 95/98,
or Windows NT 4.0).
Note: The Windows NT4.0 print driver for the Docuprint
C8 is not included with this product. It is available for
download at the Xerox website.
•
Amount of memory in your PC.
•
Information about the problem, including the steps
taken to create the problem, any error messages, and
the expected behavior.
Chapter 4,
.
The Xerox Customer Support Center telephone number in
the United States and Canada is:
1-800-TEAM XRX (1-800-832-6979)
Call from a telephone near your PC and the printer. Make
sure that both your PC and your printer are turned on.
iii
If you require additional information about Xerox and
Xerox products, visit the Xerox website at:
http://WWW.XEROX.COM
iv
Contents
Customer Support....................................................................................iii
Contents........................................................................................................i
Introduction.................................................................................................1
Generating Floppy Disks from your CD...................................................2
Safety notes............................................................................................... 2
Printer Registration................................................................................... 7
Directions for On-Line Registration ......................................................... 7
Understanding the printer’s features........................................................8
Hardware features..................................................................................... 9
Control panel Operation..........................................................................12
Normal Printer Operation ................................................................... 12
Printer Error Conditions......................................................................12
Printer specifications...............................................................................14
System Requirements.............................................................................. 16
Printable area / Margins..........................................................................17
Using the printer settings.........................................................................18
Downloading the Windows NT 4.0 Printer Driver................................. 18
Accessing printer settings ....................................................................... 20
The Paper/Output Property Page ............................................................ 21
The Page Layout Property Page..............................................................26
Select Sheets.......................................................................................28
Multiple-up option.............................................................................. 29
i
The Image Quality Property Page...........................................................31
The About Page.......................................................................................34
The Status Property Page........................................................................35
The Maintenance Property Page.............................................................38
Checking the documents in the print queue.............................................43
Troubleshooting the printer.....................................................................44
The printed document does not match the selected printer settings........ 45
The printed document is blank................................................................46
The document prints slowly.................................................................... 48
The document sent to the printer does not print......................................49
The Front Panel LED is on continuously................................................50
The Front Panel LED is blinking slowly................................................. 52
The Front Panel LED is blinking intermittently......................................52
The print is blurry or jagged vertical lines appear...................................53
The printed image is clipped or off the edge of the media......................54
Extra characters, dashes, or lines appear on the printed pages................55
White horizontal lines and streaks of the wrong color appear on the
printed pages...........................................................................................56
The print is faint or missing ....................................................................57
Ink is smeared on the printed pages........................................................58
The print quality of transparencies is poor..............................................59
Color variations appear in large areas of color.......................................60
The paper is not feeding properly...........................................................61
The paper does not stack neatly in the paper output shelf.......................62
Packing the printer for return to a Service Center...................................63
Selecting and ordering supplies ...............................................................65
ii
Cartridges and print heads ...................................................................... 66
Selecting plain paper............................................................................... 66
Selecting specialty print media...............................................................67
Selecting labels.......................................................................................68
Selecting transparencies.......................................................................... 68
Selecting banner paper............................................................................ 68
Selecting envelopes.................................................................................68
Printing DOS in a Window...................................................................... 69
Index ..........................................................................................................71
iii
iv
Chapter 1
Introduction
The DocuPrint C8 printer is a fast, high quality, thermal
ink jet printer designed for both color and black and white
applications. Fea t uring a compact lightweight design, the
printer is ideally suited for use in your office or at home.
The DocuPrint
computer.
Make your pages stand out
•
Prints up to 600 x 600 dpi on plain paper and up to
1200 x 600 dpi on photo glossy paper
•
Crisp vivid graphics and photos—even on plain paper
•
Automatically correct problem areas in photos with
unique ImageFix
High-speed, high-quality prints
•
Prints up to 5 black-and-white pages per minute; up
to 2.5 pages per minute in color
•
Quick return to applications with fast print spooling
C8 printer connects easily to your personal
TM
software
Cost-saving features
•
Separate color cartridges eliminate expense of wasted
inks (4 colors)
•
Small footprint on your desk
1
Generating Floppy Disks from your CD
With your DocuPrint C8 printer you will receive a CD
containing the software for operating your printer in
connection with your PC.
For your convenience, it is possible for you to copy the
Windows 95/98 Printer Driver onto a floppy disk using
the instructions provided below:
•
Hold down the shift key and insert the DocuPrint C8
CD into the CD-ROM drive; holding down the shift
key suspends the Auto Start of the installer.
•
Open My Computer and right-click on the CD-ROM
drive (for example, the D drive).
•
Double-click on the
it.
•
Double-click on
•
Follow the instructions provided by the utility.
Diskmake
setup.exe
directory to open
to run the utility.
Safety notes
Your DocuPrint C8 has been carefully designed to give
you years of safe, reliable performance. As with all
electrical equipment, however, there are a few basic
precautions you should take to avoid hurting yourself or
damaging the unit.
1. Read and follow all warnings and instructions marked
on or supplied with the printer.
2. Unplug the printer before you clean it. Use a damp
cloth only; do not use liquid or aerosol cleaners.
2
3. Place your printer on a firm, solid surface. If you put
it on an unsteady surface, it might fall and become
damaged. If you place the printer on a soft surface,
such as a rug, sofa, or bed, the vents may be blocked,
causing it to overheat.
4. Do not put the printer on or near a heat source, such
as a radiator or heat register. If you put the printer in
any kind of enclosure, make sure it is well ventilated.
5. Do not use your printer near water, or spill liquid of
any kind into it.
6. Ensure that your power source matches the rating
listed on the back of the printer.
7. Be sure to install the printer near a power outlet that
will remain easily accessible.
8. To avoid damaging the power cord, do not put
anything on it or place it where it will be walked on.
If the cord becomes damaged or frayed, replace it
immediately.
3
The use of an extension cord or power strip with this
9.
printer is not recommended
extension cord or power strip with the printer, make
sure that the total of the amperes required by all of
the equipment on the extension is less than the
extension’s rating. Generally, the total ratings of all
equipment plugged into any one power line should
not exceed 15 amperes. Do not exceed this unless you
know that the power line your equipment is plugged
into has a rating above 15 amperes.
10. You must only use the 3-cond uctor, 18 AWG, SVT
type, IEC320 style power cord provided with your
printer (e.g. , a plug having a third grounding pin).
This plug will only fit into a grounding-type power
outlet. This is a safety feature. To avoid the risk of
electric shock, contact your electrician to replace the
receptacle if you are unable to insert the plug into the
outlet. Never use a ground adapter plug to connect
the printer to a power source receptacle that lacks a
ground connection terminal.
. If you are using an
4
11. Aside from the routine maintenance described in your
printer documentation, do not try to service the
printer yourself. Opening the cover may expose you
to shocks or other hazards. Do not make any
adjustments other than those described in the
documentation, as you might cause damage requiring
extensive repair work.
12. If anything happens that indicates that your printer is
not working properly or has been damaged, unplug it
immediately and have your printer serviced. These
are some of the things to look for:
•
The power cord or plug is frayed or damaged.
•
Liquid has been spilled into the housing, or the
printer has been exposed to water.
•
The printer has been dropped or its cabinet has
been damaged.
•
The printer does not function normally when you
are following the operating instructions.
5
13. The CE marking applied to this pr oduct symbolizes
Xerox’s declaration of conformity with the following
applicable directives of the European Union as of the
dates indicated.
•
January 1, 1995—Council Directive 73/23/EEC
amended by Council Directive 93/68/EEC,
Approximation of the laws of the member states
related to low voltage equipment.
•
January 1, 1996—Council Directive
89/336/EEC, Approximation of the laws of the
member states related to electromagnetic
compatibility.
•
A full declaration defining the relevant directives
and referenced standards can be obtained from
your Xerox representative.
•
WARNING: In order to allow this equipment to
operate in proximity to Industrial, Scientific and
Medical (ISM) equipment, the external radiation
from ISM equipment may have to be limited or
special mitigation measures taken.
14. This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
15. This Class “B” digital apparatus complies with
Canadian ICES-003.
6
Printer Registration
To ensure that your printer is registered, please take a
moment to register this product. Directions are provided
below. The preferred registration method is through online registration; however, each of these methods will
enable you to register your product.
•
On-line registration
•
FAX number 1-800-594-5023
•
Call 1-800-TEAM XRX (1-800-832-6979)
•
Mail in the registration card.
Note:
Save a copy of the registration card and the bill of
sale as proof of purchase for future reference.
Directions for On-Line Registration
1. Go to the Xerox Web site:
http://WWW.TEAMXRX.COM
Small Office Solutions
2. A
the
Contents
column, select
title screen appears. Under
Service and Support
.
Xerox Support
3. A
Contents
4. Fill in all empty fields.
5. When you are finished filling in the empty fields,
click the
registered.
column, select
Submit Warranty
title screen appears. Under the
Warranty Registration
button. You are now
.
7
Chapter 2
Understanding the
printer’s features
This chapter illustrates the parts of the DocuPrint C8,
explains the front panel control Printer Control b utto n and
LED light, and lists the printer specifications.
8
Hardware features
Review the following illustrations to familiarize yourself
with the printer’s parts.
Front view of DocuPrint C8 Printer
Paper output
Printer
cover
Paper
Input
Light (LED)
Printer
Control
Button
9
Inside view of DocuPrint C8 Printer
Star Wheel
Bar
Top view of DocuPrint C8 Printer
Green
Cartridge Lock
Lever
Print Head
and color ink
10
Back view of DocuPrint C8 Printer
Parallel
interface
Serial Number
Power
connection
11
Control panel Operation
The DocuPrint C8 control panel has one button and one light (LED).
The Printer Control (green) button controls printer functions. The one LED
light displays the condition of the printer.
Normal Printer Operation
LED Off
•
To center the print head so you can replace a print
cartridge
least 2 seconds. The print head will move to the center of the
printer. Replace the print head (see the Quick Start Card), then
press and release the Printer Control button to return the print
head to the home position.
– Press and hold the Printer Co ntrol button for at
•
To manually feed paper
Control button.
•
To manually advance paper
into the printer, press and release the Printer Contro l button for
each line feed.
•
To eject paper
at least 2 seconds.
•
To print a test page
the unit. While pressing the Printer Control button, reinsert the
power cord into the back of the unit and continue to hold the
Printer Control button until the print head starts to move.
– Press and hold the Printer Co ntrol button for
Printer Error Conditions
LED Blinking Constantly
•
Low ink condition
button to center the print head. Replace the low ink cartridge.
Press and release the Printer Control button to return the print
head to the home position.
– Press and release the Printer Control
– Press and release the Printer
– After manually feeding paper
– Unplug the power cord from the rear of
(0.5 sec On, 0.5 sec Off)
12
LED On Continuously
A continuously lit LED can indicate any of the following error
conditions:
•
Out of paper
Printer Control button to feed paper.
•
Paper Jam
least 2 seconds to clear the jam. If the paper fails to come out,
follow the jam clearance procedure described on the Quick
Start Card.
•
Incorrect Print Head Installed
Printer Control button to center the print head. Replace the
incorrect print head with the correct DocuPrint C8 print head.
•
Out of Ink
center the print head. Replace the empty ink cartridge with a
new cartridge. Press and release the Printer Control button to
return the print head to the home position.
•
Scan Error
Press and release the Printer Control button to reset the printer
and return the print head to the home position. If the problem
is not resolved and the LED remains on, call the Xerox
Support Center at (1-800-832-6979).
•
System Error
at least 2 seconds. If the LED begins to flash, there is a system
error. Unplug the power at the back of the unit for at least 10
seconds, then reinsert the power cord back into the back of the
unit. If the problem still persists, call the Xerox Support Center
at (1-800-832-6979).
– Fill the paper tray. Press and release the
– Press and hold the Printer Co ntrol button for at
– Press and release the
- Press and release the Printer Control button to
– Remove any obstructions from the scan path.
– Press and hold the Printer Co ntrol button for
LED Blinking Intermittently
•
Data in Buffer
print out the data resident in the buffer.
Press and release the Printer Control button to
(0.2 sec On, 1.4 sec Off)
13
Printer specifications
Feature Specification
Print speed Black: Up to 5 ppm (draft mode)
Color: Up to 2.5 ppm (draft)
Print resolution Black: 600 x 600 dpi (plain paper)
Color: 1200 x 600 dpi (ink jet photo
glossy coated paper)
600 x 600 dpi (plain paper)
Print yield Semi-permanent color print head with
expected life of 5,000 prints
Replaceable ink cartridges (one cartridge per
color)
Black: 150 prints @ 5% area
coverage (normal mode)
14
Color: 375 prints @ 5% area
coverage (each color)
High Capacity Black Cartridge (Optional):
1250 prints @ 5% area
coverage (normal mode)
Feature Specification
Paper tray capacity 100 sheets 75 g/m² (20 lb.) paper
Paper output shelf
capacity
Paper size Automatic feed: Letter, Legal, A4, A5, B5,
Paper weight 60 – 163 g/m² plain paper: (16 – 43 lb.)
Print media Plain paper, transparencies, envelopes, paper-
Interface IEEE 1284 compliant parallel printer cable,
Ambient conditions Temperature: 10° – 40° C (50° - 104° F)
Input voltage 100V – 240V Universal Power Supply
Power consumption Standby: 0.1A 110V; 0.08A 230V
External dimensions Width: 43.5 cm (17.1 inches)
50 sheets 75 g/m² (20 lb.) paper
8 x 10, Executive
Envelopes: #10, DL, 7 ¾
Banner feed: A4 x 5, Letter x 5
faced labels, high resolution paper, photo
glossy paper, fabric transfer sheets
6’ or less
Humidity: 20% – 80% relative humidity
Operating: 0.5A 110V; 0.3A 230V
Depth: 23.7 cm (9.3 inches)
Height: 17.5 cm (6.9 inches)
Weight: 4 kg (8.8 lb.)
15
System Requirements
Operating System Windows 95/98, Windows NT4.0
Random Access Memory Minimum 8 MB
16MB Recommended
Hard Disk Space 20 MB
CPU 486-DX66 MHz
Note:
The use of bypass peripherals (i.e. a switch box or
scanner) is not recommended. Use a direct connection to
the parallel port of the computer.
16
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