Xerox 700i, 700 Splash RPX-iii - Troubleshooting Guide

Splash RPX-iii
Xerox 700 Digital Color Press

Troubleshooting Guide

© 2008 Electronics for Imaging, Inc. The information in this publication is covered
under Legal Notices for this product.

45073101
7 May 2008

CONTENTS

CONTENTS

CONTENTS 3

INTRODUCTION 5

The troubleshooting process 5

Terminology and conventions 5

TROUBLESHOOTING 6

RPX-iii Macintosh computer 6

Network Connect 7

Checking the dongle 7

Connecting to the network 8

Connecting to the Fiery 8

Direct Connect 9

Checking connections 9

Checking the dongle 9

Checking the IP address on the digital press 10

Printing 12

Printing to the digital press 12

Printing to the Fiery 14

Restarting the Fiery 15

Reinstalling Fiery system software 16

INDEX 17

INTRODUCTION

The troubleshooting process

INTRODUCTION 5

This document identifies common problems that may occur with the Splash RPX-iii
Xerox 700 Digital Color Press and suggests ways of correcting them.

The Splash RPX-iii Xerox 700 Digital Color Press is connected to the Xerox 700 Digital
Color Press and a Xerox EX Print Server by using Direct Connect or Network Connect.
This document discusses problems that may occur with any of the following:

• Splash RPX-iii Xerox 700 Digital Color Press

• Interface between the Splash RPX-iii Xerox 700 Digital Color Press and the Xerox EX
Print Server

• Interface between the Splash RPX-iii Xerox 700 Digital Color Press and the network

Issues that relate exclusively to the Xerox EX Print Server and the interface between
the Xerox EX Print Server and the Xerox 700 Digital Color Press are beyond the scope of this
document. For information about operating, servicing, and troubleshooting the Xerox EX
Print Server, see the documentation that accompanies the print server.

NOTE: Detailed information about the Apple Macintosh computer is beyond the scope of

this document. If you require more information specifically about operating, servicing, and
troubleshooting the Macintosh computer, see the documentation that accompanies your
Macintosh.

Terminology and conventions

This document uses the following terminology and conventions.

Term or convention Refers to

Digital press Xerox 700 Digital Color Press

Fiery Xerox EX Print Server and Integrated Fiery Color Server

Mac OS Mac OS X

EFI Splash RPX-iii Splash RPX-iii Xerox 700 Digital Color Press

Titles in italics Other documents in this set

Windows Microsoft Windows 2000, Windows XP, Windows Server 2003,

Windows Vista

TROUBLESHOOTING

RPX-iii Macintosh computer

TROUBLESHOOTING 6

This chapter provides troubleshooting guidelines and explains some common problems you
may encounter.

Follow the procedures in Getting Started for connecting the EFI Splash RPX-iii, installing
Splash RPX-iii Server Software, and configuring network settings. Perform these tasks in the
order in which they appear in Getting Started.

If you follow the procedures in the correct order and still encounter problems, see the
following sections.

The following table lists some of the problems you may encounter with the computer on
which the Splash RPX-iii Server Software is installed.

If this happens Try this

The RPX-iii Macintosh computer
is installed and connected, but
does not start when the power
button is pressed.

The RPX-iii Macintosh computer
starts with the start-up tone, but
no image appears on
the monitor.

The RPX-iii Macintosh computer
starts, but the keyboard and/or
mouse do not work.

The optical drive is not
responding.

• Properly connect the RPX-iii Macintosh computer power cables to live, grounded AC outlets.

• Consult other Macintosh documentation or contact your Apple service/support center.

• Connect the monitor power cable to a live, grounded AC outlet.

• Connect both ends of the monitor cable.

• Turn on the monitor.

• Adjust the brightness and contrast settings.

• The monitor may be faulty. If a different Mac OS-compatible monitor is available, substitute it.

• Connect the keyboard and secure all cable connections. If a different Mac OS-compatible
keyboard and cable are available, substitute them if securing the connections does not resolve the
problem.

• Connect the mouse to the keyboard. If a different Mac OS-compatible mouse is available,
substitute it for the mouse.

• If a disk is in the drive, wait one minute to make sure that the drive is not busy reading the disk.

• Press the Eject button on the keyboard.

• If the problem persists, navigate to Applications > Utilities > Disk Utility, select the disk icon,
and then click the Eject button near the top of the Disk Utility window.

• Check the cable connections to the drive.