Xblue Networks X-44 User Manual

Table of Contents

Installation & User Guide

X-44

Table of Contents

Notices and Compliance! 6

Notices! 6

Hearing Aid Compatibility! 6

UL/CSA Safety Compliance! 6

Documentation Disclosure! 6

FCC Statement! 6

Environment! 7

CE Declaration of Conformity! 7

WiFi Compatibility! 7

Long Distance! 7

Part Numbers! 7

Before you Begin! 9

Package Contents! 9

Tools Needed! 9

Order your telephone Lines! 10

Connecting Telephone Lines! 10

Product Overview! 11

Automated Attendant Answering! 14

Auto Attendant Greetings! 14

Setup! 15

Installation! 15

Ports on the Back! 16

Back View! 17

Sidecar! 18

Connecting the Sidecar! 18

Connecting the WiFi Wireless Adapter! 19

From your Personal Computer! 19

Getting to Know your WiFi Adapter! 20

Connecting the WiFi Wireless Adapter! 20

Default Programming! 21

Other Default Settings! 21

Setting up your WiFi Adapter! 22

Getting Started! 23

From your Personal Computer! 23

Reconfiguring your Computer’s Network Connection! 28

Getting to Know your new X-44! 30

Table of Contents

Button LED Indication! 33

Using your Telephone! 35

Getting to know your way around! 35

Placing a call! 36

Review Call Records! 40

Using your Sidecar! 41

Telephone Feature Description Table! 43

Telephone Programming Sequences! 43

Automated Attendant Greetings! 45

Automatic Answer! 46

Automatic Busy Redial! 46

Automatic Day and Night Greetings (Operating Mode)! 47

Block Anonymous! 47

Call Forward! 48

Call Hold! 49

Call Log! 49

Call Waiting! 50

Conference - 3 Way! 50

Customizable Voice Mailbox Greetings! 51

Dial Timeout! 51

Distinctive Ringing! 52

Do Not Disturb (DND)! 52

Extension Feature Reset! 53

Feature (Flexible) Button Programming! 53

Hold Reminder! 54

Language! 54

LCD & Interactive Soft Buttons! 54

Message Box! 55

Multi-Line Appearance! 55

Mute! 56

Name in Display! 56

On-Hook Dialing! 56

Paging! 57

Paging Allow! 57

Paging Single! 57

Password Protection! 58

Phonebook! 58

Plug and Play! 59

Quick Setup! 60

Speed Bin! 60

Tone Type! 60

Transfer! 61

Table of Contents

Voice Mail! 61

Volume Control! 62

Web Management! 62

Telephone Programming Menu! 63

Menu Programming! 63

Getting Started! 63

Menu! 64

Web Programming! 69

Programming with an Internet Browser! 69

Information Page! 70

Network Information! 70

Product Information! 70

SIP Trunk 1! 71

Extension Information! 71

DID Table! 71

Network Page! 72

Network! 72

QoS Settings! 72

Phone! 73

Language Setting! 74

Volume Control! 74

Tone/Ring Selection! 74

Voice Parameters! 74

Phone Features! 74

Paged Settings! 75

Speed Dialing Settings! 75

Voice Mail Settings! 75

Premise Text Message! 76

Subscriber Information! 76

Forwarding Settings! 76

Always Call Forwarding! 76

Busy Call Forward:! 76

No Answer Call Forward:! 76

No Answer Time (sec):! 76

Codec Settings:! 77

Call Blocking Settings:! 77

Prefix Entry Settings! 77

Table of Contents

Dial Plan:! 78

Management! 79

HTTP Upgrade! 79

TFTP/FTP Upgrade! 80

Account Settings! 80

Reset to Default! 80

Admin Settings! 81

Diagnostics! 82

Syslog Settings! 82

Diagnostics! 82

System! 85

SIP Trunk (1 - 4) Settings! 86

Multiple Service Providers! 86

Subscriber Information! 86

Incoming Call Settings! 87

All Ring & Operator No Answer Setting! 87

Session Timer! 87

Auto Provision Settings! 88

All Paging Access Code! 88

Operator Setting! 88

Operating Mode! 88

NAT Settings! 88

Time Settings! 89

DID Settings! 89

Number Range Settings! 89

Transfer Recall Timeout! 90

Emergency Number List! 90

RTP Port Setting! 90

Phonebook! 91

Private! 91

Public! 92

Voicemail! 93

Getting to Know your Voice Mailbox! 93

Setting up your Voice Mailbox! 93

Using your Voice Mailbox! 94

Remote Message Pickup! 94

Troubleshooting! 95

Date

Version

Supersedes

Description

April 2012

Version 1.0

Initial Release

Table of Contents

Notices and Compliance

Notices

Hearing Aid Compatibility

The X-44 telephone endpoints are hearing aid compatible, as defined in section 68.316 of Part 68 FCC Rules and Regulations.

UL/CSA Safety Compliance

All X-44 telephones has met all safety requirements, and found to be in compliance with the Underwriters Laboratories (UL) 60950-1.

Documentation Disclosure

The information contained in this document is subject to change without notice and should not be construed as a commitment by XBLUE Networks, LLC. The information contained herein is supplied without representation or warranty of any kind. XBLUE Networks, reserves the right, without notice, to make changes to the equipment, equipment design, and documentation as advances in engineering and manufacturing methods warrant, and assumes no responsibility and shall have no liability of any kind arising from the supply or use of this document or the material contained herein.

Warning: This documented information is designed to assist in the installation of the new XBLUE products. XBLUE networks has done its best to give adequate warnings and cautions to advise both technical and non-technical individuals, but it is very important to use common sense when installing all electrical equipment. The use of this system may result in local, long distance, Internet access or data transfer charges, which are the sole responsibility of the user/owner of the equipment. Wireless access has been added for convenience, however, XBLUE does not warrant or guarantee, written or implied, that the wireless will work in every location. It is the responsibility of the owner to enable security to stop unwanted access to the network.

FCC Statement

This equipment generates, uses and can radiate radio frequency energy, and if not installed and used properly, that is, in strict accordance with the instruction manual, may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits for a Class B computing device in Subject J of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated. However, there is not guarantee or warranty, written or implied, that interference will not occur in a particular installation. If this equipment causes or receives interference or fails to operate correctly, due to radio frequency interference (RFI) or electromagnetic interference (EMI), it will be fixed at the owners expense.

Part Number

Description

47-9101

X-44 VoIP Telephone

47-9003

24 Button Sidecar, Electronic Dialing Module (EDM)

47-9004

8 Port 10/100 Ethernet Switch

47-9005

XBLUE Networks Universal Wireless Adapter

47-9006

6+ Foot Ethernet Cable

Table of Contents

Environment

All electronic equipment must be disposed of at an approved electronic recycling center.

CE Declaration of Conformity

This equipment complies with the requirements relating to electromagnetic compatibility, EN55022 class B for ITE and EN 50082-1. This meets the essential protection requirements of the European Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility.

WiFi Compatibility

The system has been tested and found to work adequately using XBLUE Networks‘ WiFi Bridge (47-9005); in most cases, the device will function correctly. However, XBLUE Networks does not guarantee that the device will function in all cases. In such cases, it will be up to the user, at their expense, to provide a Category 5, 5E or 6 cable for the device to function correctly. In addition, XBLUE will not; does not; guarantee or warranty that the device will work using a different WiFi Device.

Long Distance

XBLUE Networks is not responsible for any long distance, domestic or non-domestic toll charges regardless of access or intent. All toll calling charges, above the calling plan, is the sole responsibility of the user.

All right reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval system, photographically or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of XLBUE Networks, LLC.

Windows 98/NT/2000/XP/7™ and Internet Explorer™ are registered trademarks of Microsoft Corporation. All other company, brand and product names, like Netscape Navigator™ are trademarks or registered trademarks of their respective owners.

Part Numbers

Below is a list of compatible component part numbers:

Table of Contents

Notes:

Standard Equipment

Optional Equipment

1 - X-44 SIP Telephone

6 - Sidecar

2 - 6 foot Ethernet Patch Cable

7 - WiFi Wireless Bridge

3 - Power Supply

8 - 8 Port Data Switch

4 - Coiled Handset Cord

5 - Quick Installation Guide

Before You Begin

Before you Begin

Package Contents

The X-44 comes with everything that you need to connect it to an existing Local Area Network (LAN).

Optional Equipment

Tools Needed

The X-44 requires an existing data network

• Small Philips screwdriver is needed to connect the optional Sidecar

•

Before you Begin

Order your telephone Lines

The X-44 uses low cost Voice Over Internet Protocol (VoIP) telephone lines. Because there is no physical connection to your existing telephone line wiring, it the easiest telephone system to install.

Call 866-XBLUE12 (866-925-8312) to order your new telephone lines. Most area codes are available so that you can get a local number and are usually issued the same day. In addition, in most cases you can keep your existing telephone number.

Connecting Telephone Lines

Up to 4 telephone lines can be authenticated right over your existing data network. Simply enter the information provided to you by your SIP Trunk (Telephone Line) provider and your telephone lines will come on line and begin working.

Once authenticated, they are automatically shared with all other extensions on your network, and the lines appear on the 4 line buttons on each telephone.

Your system is now fully operational and you are ready to make and take phone calls.

Product Overview

The$X&44$is$a$full$featured$Session$Initiated$Protocol$(SIP)$telephone$endpoint$that$connects$to$your$ existing$data$infrastructure$and$does$not$require$a$specialized$Router$or$Gateway.$$Each$X&44$will$ automatically$locate$and$connect$to$all$other$X&44$telephones$on$your$network.$The$X&44$connects$to$a$ Local$Area$Network$(LAN)$(10/100/1000$base&T)$and$uses$Internet$Protocol$(IP)$to$process$voice$calls,$ which$is$known$as$Voice$over$Internet$Protocol$(VoIP).$The$X&44$uses$Session$Initiated$Protocol$V2$(SIP$ V2),$which$was$specifically$designed$to$transport$VoIP$calls$over$a$data$network$and$gives$the$X&44$ Telephones$a$comprehensive$telephone$system$feature$offering,$such$as$Intercom$Calling,$Call$ Conference,$Call$Forward,$Automated$Attendant$and$Voice$Mail,$right$over$your$existing$LAN.

Product Overview

The$X-44$telephone$is$a$2$port,$layer$2$network$switch$allowing$you$to$use$a$single$Category$5$or$6$ cable$to$transmit$both$voice$and$data.$Simply,$plug$the$X-44$Telephone$into$your$data$jack$and$a$

Personal$Computer$(Desktop$or$Laptop)$into$the$X-44$Telephone;$both$end$points$will$be$connected$to$

your$current$network.$

Best$of$all$if$you$have$a$location$that$does$not$have$access$to$a$network$cable,$just$use$the$XBLUE$ Networks$WiFi$Adapter$(sold$Separately)$to$connect$your$new$X-44$Telephone$system$to$your$existing$

wireless$802.11n$router.

Product Overview

An$if$you$would$like$to$locate$a$Personal$Computer$at$the$same$location,$just$plug$it$into$the$X-44$ telephone$allowing$both$the$X-44$telephone$and$your$Personal$Computer$to$work$wirelessly.

Product Overview

Automated Attendant Answering

The$X-44$telephone$can$work$as$a$standalone$telephone$and$as$you$add$telephones$to$your$existing$

network$it$becomes$a$full$featured$telephone$system$with$Auto$Attendant,$Call$Forwarding,$Call$Hold,$ Music$on$Hold,$Conference,$and$Voicemail.

Telephone$Line$calls$can$be$programmed$to$ring$one$or$more$X-44$telephones.$In$addition,$they$can$be$

programmed$as$Direct$Private$Lines$known$as$Direct$Inward$Dial$(DID).$$When$a$call$that$is$programmed$ to$ring$all$extensions$and$it$goes$unanswered$the$call$can$be$programmed$to$go$directly$to$a$single$ mailbox$or$to$the$system’s$Automated$Attendant.$

Auto Attendant Greetings

The Auto Attendant can answer with a day or night greeting.

The Day Greeting - “Thank you for calling XBLUE Networks, if you know your party’s extension dial it now for Sales dial 101, for Accounts Payable dial 102, for Support dial 103, etc.

The Night Greeting - “Thank you for calling XBLUE Networks, you have reached us after our regular business hours which are 8:30 am to 5:00 pm, central time. If you know your party’s extension dial it now to leave a message in our general delivery mailbox dial zero and someone will call you on the next business day.

Since all calls can be programmed to go directly to a mailbox you may want to leave a similar message for all callers, such as:

Single Voice Mailbox - “Thank you for calling XBLUE Networks, You have reached this message; if all agents are busy during our regular business hours, which are 8:00 am to 5:30 pm, central time, or it is after hours. Please leave a message and someone will contact you as soon as possible.

Calls on hold or being transferred will be played Music On Hold (MOH), which is provided by the X-44 system. It is also possible to change the MOH file.

Setup

Installation

Connecting the X-44 Telephone to your existing network only takes a few steps.

Product Overview

It is a good idea to plug each X-44 into an Uninterrupted Power Supply (UPS), which will keep them functioning during a power outage or use Power Over the Ethernet (PoE) switch, which will allow you to

use one centralized UPS.

1. Remove the contents from the box. For installation of the optional sidecar, refer to

“Connecting the Sidecar”

2. When connecting to an existing network, unplug the Ethernet cable from your computer and

plug it into the port labeled , then connected the supplied cable from where your original cable was plugged into and the other end into the X-44‘s port labeled with symbol.

3. Connect the coiled handset cord to the top port on the left side of the X-44 telephone. If

you are using an ancillary headset connect it to the bottom port on the left side of the X-44.

4. Connect the supplied power supply from the X-44 to the electrical outlet or into the ancillary

UPS System or use a Power Over the Ethernet (PoE) switch (no power supply needed).

Port

Description

Ethernet LAN Port

Connect to the Local Area Network

Ethernet Computer Port

Connect to your Personal Computer, the X-44 works as a network switch.

Power Connection

Plug in the supplied power supply after plugging in the LAN ethernet port or use a PoE switch. If using a PoE switch, there is no need to use the power supply.

Network Activity LED’s and Reset Button

There are two Green LED’s, one that shows the connection to the network and the other shows the connection to any attached device, such as a Personal Computer. In addition, there is a default button that allows you to set the telephone back to factory default.

Product Overview

Ports on the Back

Back View

No.

Part Number

Description

LCD Back Cover

Secures the back of the LCD

Wall Mount Hole

Used with the optional wall mount kit

Hinge of Stand

Used to adjust the angle of the telephone

Secure Door

Used for service only

Input/Output Ports

Ethernet and Computer ports

Hinge of Chassis

Supports different angles

Product Label

Product information

Handset Cord Port

Plug the handset into the telephone

Headset Ports

Headset Port RJ9

Product Overview

Feature

Description

None

When pressed the button does nothing

Extension Number

This will show when an extension is busy or idle

Park Number

This allows the user to place a call in a park location

Feature Code

This allows a feature to be used by pressing the button.

Do Not Disturb (DND)

This allows the user to press this button and place the telephone into DND

Others

This allows you to program another task such as pushing a single button to dial frequently used telephone numbers.

Product Overview

Sidecar

The Sidecar (Electronic Dialing Module - EDM) has 24 programmable buttons which allows you to customize how your telephone will operate. Below is a list of features that can be programmed on any one of the 24 buttons is found below.

Connecting the Sidecar

1. Remove the contents from the box

2. Remove the power from the telephone

3. Remove the rubber protector from the pins on the Sidecar

4. Securely connect the Sidecar to the telephone by inserting the pins and aligning the plastic

posts.

5. Secure the Sidecar to the phone using the supplied screws.

6. Plug the network connection into the telephone and then plug it into the AC outlet.

Product Overview

Connecting the WiFi Wireless Adapter

XBLUE has developed a special WiFi Wireless Adapter that allows you to put your X-44 VoIP Telephone in locations that may not have access to an Ethernet Cable. The WiFi Adapter requires an “802.11n”

wireless router.

From your Personal Computer

1. From$your$desktop$right$click$on$the$“Network”$ICON$and$locate$and$click$on$Properties$or$go$to$

Control$Panel,$locate$and$double$click$on$(Windows$7)$Network$and$Sharing$Center$(Windows$ XP)$Network$Connection$and$double$click.$Windows$7$requires$an$extra$step$&$$locate$and$double$ click$on$“Change$Adapter$Settings”$which$can$be$found$on$the$left$side$of$your$display.$

2. Locate$and$right$click$on$the$“Local$Area$Connection”$for$your$wired$(because$the$WiFi$Adapter$

is$connected$to$your$computer$using$a$cable)$Internet$connection$and$locate$and$click$on$ properties.$Generally,$a$wireless$adapter$will$say$“Wireless”$or$“WiFi”.$$$

3. Locate$and$double$click$on$(Windows$7)$“Internet$Protocol$Version$4$(TCP/IPv4)”$(Windows$XP)$

Internet$Protocol$(TCP/IP).$

Product Overview

Getting to Know your WiFi Adapter

RJ45 Port

AC Power Jack

Antenna Interface

Reset Button

WPS Button

Power

Activity

Link

Reset (Pinhole) Button - Restore To Default

This is only used to restore the unit back to factory default. With the WiFi Adapter powered up, use a device such as a paperclip to press and hold the recessed “Reset Button” until all of the lights go out. This will take about 8 to 10 seconds. When the unit powers up, it will be at factory default.

Connecting the WiFi Wireless Adapter

XBLUE Networks$has$developed$a$special$WiFi$Wireless$Adapter$that$allows$you$to$put$your$ X-2020$and$X-44$VoIP$Telephones$in$a$location$that$does$not$have$access$to$an$Ethernet$Cable.$The$

WiFi$Wireless$Adapter$requires$an$“802.11n”$wireless$router.$If$you$are$using$an$XBLUE X-50$system$

with$a$software$version$of$9.6$or$newer$the$WiFi$Adapter$will$automatically$connect,$there$is$no$ programming$required.$$$

Operation Mode

AP Client

User

admin

Password

admin

IP Address

169.254.0.1

Router Mode IP Address

172.32.1.254

Subnet Mask

255.255.0.0

SSID

Voice

Channel

Auto

Mode

11b/g/n mixed mode

Encryption

WPA2-PSK, AES

Passphrase

eciovrofdiss

WPS Function

Disabled

DHCP Server

Disabled

Product Overview

Default Programming

At$default$the$WiFi$Adapter$will$automatically$connect$to$the$XBLUE X-50$system$using$the$following$

parameters:

Mode = AP Client

• SSID = Voice - Hidden

• Security = WPA2-PSK

• Encryption = AES

• WPA Shared Key - eciovrofdiss (ssid for voice - backwards)

•

Other Default Settings

LED Name

LED Color

Light Status

Description

The device is on and ready.

Power

Amber

Off

The device is off.

The device is on and ready.

Activity

Blue

Off

The device is off.

Activity

Blue

Flashing

The device is transmitting or receiving data.

The device is connected to an Ethernet network.

Link

Red

Off

The device is off or there is no Ethernet connection.

Link

Red

Flashing

The Device is connected to an active network

Product Overview

Setting up your WiFi Adapter

1. Remove all of the contents from the box

2. Connect the Antenna to the WiFi Adapter

3. Plug the provided Ethernet cable into your computer and the WiFi Adapter.

4. Plug the power cord into into the WiFi Adapter and then plug it into your AC powered wall outlet and allow it to boot up. It is normal for the Power LED on the WiFi adapter to take up to 6 seconds to illuminate.

Product Overview

Getting Started

With your PC powered up, make sure to disconnect any connections (wired or wireless) to your Local Area Network (Internet). Be sure to power up the WiFi Adapter and connect it to your Personal Computer.

From your Personal Computer

1. From$your$desktop$right$click$on$the$“Network”$ICON$and$locate$and$click$on$Properties$or$go$to$ Control$Panel,$locate$and$double$click$on$(Windows$7)$Network$and$Sharing$Center$(Windows$ XP)$Network$Connection$and$double$click.$Windows$7$requires$an$extra$step$&$$locate$and$double$ click$on$“Change$Adapter$Settings”$which$can$be$found$on$the$left$side$of$your$display.$

2. Locate$and$right$click$on$the$“Local$Area$Connection”$for$your$wired$(because$the$WiFi$Adapter$ is$connected$to$your$computer$using$a$cable)$Internet$connection$and$locate$and$click$on$ properties.$Generally,$a$wireless$adapter$will$say$“Wireless”$or$“WiFi”.$$$

3. Locate$and$double$click$on$(Windows$7)$“Internet$Protocol$Version$4$(TCP/IPv4)”$(Windows$XP)$ Internet$Protocol$(TCP/IP).$

4. Select “Using the Following IP Address”

Product Overview

5. Enter – 169.254.0.10 and then press “Tab” – this will automatically enter 255.255.0.0 into the “Subnet Mask” field.

6. Click on “OK” to exit the Version 4 (TCP/IPv4) page

7. Click on “Close” to exit the Local Area Connection Properties page

Note: This procedure forces your PC to use the same network settings as the WiFi Wireless Adapter, which is located at 169.254.0.1.

Open Windows Internet Explorer 7, or newer, and enter the IP Address of the WiFi Wireless Adapter, which is 169.254.0.1 and then press enter

Product Overview

Log into the WiFi Adapter using “admin” as the user name and “admin” as the password and then click OK

1. Click on Wireless Settings

2. Click on “Site Survey”

3. Locate your wireless router and click on it, filling in the radio button

Product Overview

4. Then click on the Add Profile Button

5. Enter a name for the profile that you are creating, such as “BigDog” and then Confirm the

Security Policy, WPA/WPA2, WPA Algorithms, and enter the router password and then click on Apply

Product Overview

6. Click on the Profile Tab and then locate the profile that you just created and then click on

“Activate”. Activation will take between 20 and 60 seconds and a green check will appear once the profile is active.

7. To verify that the WiFi Adapters is connected, click on Link Status and you will see the network

information being transferred back and forth.

8. The next step is to reset your computer to use DHCP so that it automatically connects to your

existing network

Product Overview

Reconfiguring your Computer’s Network Connection

3. Locate$and$double$click$on$(Windows$7)$“Internet$Protocol$Version$4$(TCP/IPv4)”$(Windows$XP)$ Internet$Protocol$(TCP/IP).$

4. Select Obtain an IP Address automatically (Windows XP) Using Network and sharing

5. Select obtain DNS Server address automatically.

Product Overview

6. Click on “OK” to exit the Version 4 (TCP/IPv4) page

7. Click on “OK” to exit the Local Area Connection Properties page Select “Obtain an IP Address Automatically’

8. Close the network and sharing page

9. To verify that the WiFi Adapter programming was successfully, you should be able to open your Internet Browser and connect to the Internet.

a. If you cannot access the Internet, start by restoring the WiFi Adapter back to factory

default (Page3) and redo the programming steps (pages 6 - 12).

b. If you can access the Internet, unplug the WiFi adapter and connect it to your Device.

10. Remember, since the first step to this process was to disable your access to the Internet, don’t forget to re-enable your access.

Note:

The quality of your wireless connection may affect the quality of the voice connection. There is no guarantee, written or implied, that the XBLUE Wireless adapter will work 100 percent of the time.

Product Overview

Getting to Know your new X-44

+ 68 hidden pages

Xblue Networks X-44 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Notices and Compliance

Before You Begin

Product Overview

Setup

Back View

Sidecar