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45P

Xblue Networks 45P User Manual

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45p Digital Extension User Guide
Record of Revision
Release Date Version Supersedes Description June 2006 Initial Release Initial Release
© Copyright XBLUE Networks, LLC 2006 XBLUE Networks reserves the right to make changes in specifications at any time without notice. All of the information in this document is believed to be accurate and reliable, but is not warranted to be true in all cases.
1 Extension User Guide ..........................................................................5
Introduction5
Basic Elements of telephone........................................................................................................................ 6
Interactive Buttons....................................................................................................................................... 7
Navigation Keys........................................................................................................................................... 8
Getting Started9
Idle Telephone Screen .................................................................................................................................. 9
Making Calls......................................... ......................... ........................ ...................................................... 10
Ending Calls ................................................................................................................................................ 12
Switching from Handset to Speakerphone...................................................................................................12
Feature Codes.............................................................................................................................................. 13
Feature Code Operation16
Accessing Specific CO Lines........................................................................................................................16
Account Code............................................................................................................................................... 16
Answering Machine Emulation....................................................................................................................16
Attendant...................................................................................................................................................... 17
Attendant Administration (Admin.)..............................................................................................................18
Authority Code (Traveling Class of Service)............................................................................................... 22
Automatic Hold............................................................................................................................................ 23
Automatic Selection (CO/Intercom)............................................................................................................. 24
Background Music (BGM)........................................................................................................................... 25
Barge-In (Intrusion).................................................. ................................................. .................................. 25
Busy Lamp Field (BLF) / Direct Station Select (DSS)................................................................................. 26
Busy Ring Allow/Deny ................................................................................................................................. 27
Call Attendant (Operator) ........................................................................................................................... 28
Call Back – Extension.................................................................................................................................. 28
Call Forward Extension............................................................................................................................... 29
Call Park / Call Park Answer...................................................................................................................... 33
Call Pickup Group....................................................................................................................................... 34
Caller Identification - Call Log ................................................................................................................... 34
Call Waiting ................................................................................................................................................. 35
Conference................................................................................................................................................... 35
Data Rate.......................... ......................... .............................................. ....................................................36
Day and Night Modes..................................................................................................................................36
Default Flexible Buttons ............................................................. ......................... ........................................ 36
Default Settings....................................... ......................... ........................ ....................................................37
Directed Call Pickup........................................ ............................................... ............................................. 37
Distinctive Ring............................................................................................................................................ 38
Do Not Disturb............................................................................................................................................. 38
Do Not Disturb - Override......................................................................................................
Enhanced Lettering Scheme......................................................................................................................... 39
Extension Feature Status Check................................................................................................................... 40
..................... 39
TOC
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TOC
Extension Password / Phone Lock ...............................................................................................................41
Extension Pick Up Groups...........................................................................................................................41
Extension Reminder......................................................................................................................................42
Flash – Telephone Company Line................................................................................................................42
Flexible Feature Button Programming ........................................................................................................43
Forced Intercom Tone Ring..........................................................................................................................46
Group Call Pickup.................... ........................ ............................................... .............................................47
Headset Jack ................................................................................................................................................47
Hold, System (Common) & I – Hold Indication...........................................................................................47
“Hold” Remind Time ...................................................................................................................................48
Holding Call Answer – Select ............................ ................................................. .........................................48
Hot Key Enable / Disable ............................................................................................................................49
Hunt Groups........... ........................ ......................... ........................ ......................... ....................................49
Intercom Calling - Non Blocking - Intercom Button....................................................................................50
Intercom Call Back.......................................................................................................................................51
Last Number Redial......................................................................................................................................51
Least Cost Routing .............. ......................... ........................ ......................... ...............................................52
Message Waiting...........................................................................................................................................52
Monitor - SLT Extension ............ .. ......................... ........................ ......................... ......................................53
Mute..............................................................................................................................................................54
Off Hook Voice Announce ............................................................................................................................54
On Hook Dialing (Hot Key Pad)..................................................................................................................56
One Touch Transfer................................. ......................... ........................ ......................... ...........................56
Page..............................................................................................................................................................56
Page (Allow / Deny).....................................................................................................................................57
Page (Meet Me)............................................................................................................................................57
Pause / Pause Insertion................................................................................................................................58
Phone Lock / Unlock............................................................................................................
Pulse to T one (DTMF) Conversion..............................................................................................................59
Recall............................................................................................................................................................59
Reminder Tones.................................................................... ......................... ...............................................60
Ringing Level / Muted Ringing..... ............................................... ........................ .........................................60
Ringing Line Priority ............... ........................ ......................... ........................ ...........................................61
Relay Control ...............................................................................................................................................61
Save Dialed Number (SDN) .........................................................................................................................62
Single Line Telephone - Flash....................................................... ...............................................................62
Speakerphone...............................................................................................................................................62
Security Control ...........................................................................................................................................63
Speed Dial (ABBR) – Extension /System......................................................................................................64
Status Message.............................................................................................................................................67
Text Messages...............................................................................................................................................68
Touch Tone On/Off .......................................................................................................................................69
Transfer........................................................................................................................................................69
Transfer Beep...............................................................................................................................................70
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Voice Announce / Hands-free Reply ............................................................................................................ 71
Voice Call Recorder (One Touch Record)................................................................ .................................... 72
Volume Control ............................................................................................................................................ 72
Warning Tone / CO Line Call Limiter.......................................................................................................... 73
Voice Processing System74
Using your Mailbox ..................................................................................................................................... 74
Set up............................................................................................................................................................ 75
Listening to Messages.................................................................................................................................. 77
TOC
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TOC
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XBlue Networks
1 Extension User Guide
Introduction
The XBLUE telephone is a high quality , full fe atured, speak erphone with progr a mmable featur e buttons, which allows you to customize the operation of your desk telephone.
Telephone Basics
Headset Jack
AUX Lamp
3x16 Display
Navigation Keys
Programmable
Feature Buttons
Speaker Button
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Extension User Guide
BasicElementsoftelephone
1. 3-line 48 Character Display
2. 18 Programmable, dual color LED Buttons
Basic Elements of telephone
3. 4 point navigation and select button
4. High quality speakerphone
5. 3 interactive buttons
6. 6 fixed buttons - Hold, Transfer, Conference, Redial, mute and Speaker
7. 12 quick access speed dial buttons
8. Built in Headset jack (2.55 mm)
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Extension User Guide
Interactive Buttons
Each digital telephone has 3 interactive (soft) buttons. Each button’s oper ation changes as the telephone is being used. For example, when the telephone is idle, the center interac­tive button is labeled “cid”. If Caller ID is a service that is subscribed for and the associ­ated button is pressed it will display the last inbound Caller ID telephone number received.
MAY 1 MON 10:00
cid 10
When an intercom call is placed, and the remote telephone is ringing, three interactive but­tons update:
• Interactive button 1 - cbck = Call Back
Interactive Buttons
1
• Interactive button 2 - msg = Send an Alert Message
• Interactive button 3 - vm = Leave a voice mail message
MAY 1 MON 10:00 EXT 11
cbck msg vm
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Extension User Guide
NavigationKeys
The Navigation Keys, located at the right of the Display, allows quick access to commonly used features. There are 4 navigation keys which circle the select k ey. For example, to use the Navigation keys, begin by pressing the Right navigation key, to access Call Log, and then press the down navigation key to view incoming and the up navigation key to view outgoing calls. Press the center select key to dial the displayed telephone number.
Navigation Keys
1
Press the left navigation key to scroll forward, and the right to scroll backwards through the navigation feature list.
Interactive Buttons
TABLE 1.1 Navigation Keys
Feature Navigation Key Result
Call Log Up- Outgoing Numbers Press the Select Button to dial the dis-
Down - Incoming Numbers
System Speed Dial
Feature Code List
Call Exten­sion
Page Up - All Call Page Press the Select Button to page the dis-
Music UP - N/A Press the Select Button to enable or Dis-
Door Phone Up - Answer Door Phone 1 The Door Phone must be connected and
Up - Access Bins 99 - 20 Press the Select Button to dial the dis­Down - Access Bins 20 - 99 Up - Directory List Press the Select Button to select
Down - Feature List
UP - Scroll from highest to low­est extension number
Down - Scroll from lowest to highest extension number
Down - Page Groups 1 - 6
Down - N/A
Down - Answer Door Phone 2
played telephone number.
played telephone number.
between Directory and Feature. Press down button to scroll forward, and the up button to scroll backwards through the selected list.
Press the Select Button to dial the dis­played telephone number.
played Page Group or All Call Page.
able Background Music
active to access
Navigation Keys Select Key
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GettingStarted
IdleTelephoneScreen
Without the optional Voice Mail system:
MAY 1 MON 10:00
NO VMAIL JOHN cid 10
Display Definition:
MAY Month 1 Day MON Weekday 10: 00 Time NO VMAILVoice mail is not installed JOHN Extension Name cid Caller ID Log 10 Extension Number
Extension User Guide
Idle Telephone Screen
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With the optional Voice Mail system:
MAY 1 MON 10:00
VMAIL N:01 S:02
JOHN cid 10
Making Calls
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Display Definition
MAY Month 1 Day MON Weekday 10: 00 Time VMAIL New:01 Saved: 02 JOHN Extension Name cid Caller ID Log 10 Extension Number
MakingCalls
Intercom Calls
All calls can be made from an idle telephone, no need to press the speaker button or lift the handset. Once connected, lift the handset to converse privately. From an idle tele­phone, Press the Preprogrammed button or dial the extension number
Handsfree Operation
10
MAY 1 MON 10:00 VOICE CALL 11
XBLUE Networks
Extension User Guide
Ringing Operation
Press the Preprogrammed button or dial the extension number. The “vm” selection requires the optional voice mail.
MAY 1 MON 10:00 EXT 11
cbck msg vm
Outside calls
All calls can be made from an idle telephone, no need to press the speaker button or lift the handset. For an outside line, dial 9 or press the line button, and dial the desired tele­phone number. Once connected, lift the handset to converse privately.
Speakerphone calling:
Making Calls
1
1. Dial “9” or Press the Line button:
2. Dial phone Number:
MAY 1 MON 10:00 LINE 3
MAY 1 MON 10:00 16175551212
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Extension User Guide
3. While Talking:
Ending Calls
EndingCalls
Handset Calling:
1. Place the handset in the cradle to terminate the call.
MAY 1 MON 10:00 LINE 3
1
Speakerphone:
1. Press the speaker button to terminate the call. When the speaker light is extinguished
the call is terminated.
SwitchingfromHandsettoSpeakerphone
1. While the handset is off hook, press the speaker button.
2. The speaker button will light but there will be no sound.
3. Place the handset into the cradle
4. Speakerphone should be active
Note: When switching from handset to speaker could cause a short squeal. T o eliminate this pos-
sibility press the mute button first. Headset must be disabled before the speaker will work.
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Extension User Guide
FeatureCodes
Feature codes may be dialed at the time of operation or they may be stored on a program­mable feature button. Once stored, the fe ature can be easily accessed by pr essing the but­ton. If applicable, the associated LED will light, indicating that the feature is currently operational. For example, Program Do Not Disturb on a feature button, when pressed the associated LED will illuminate, indicating that the extension is in DND mode.
TABLE 1.2 Telephone Feature Codes
Feature Digital Telephone Single Line telephone
Access Specific CO Line F 0(x) (x=line 1-9) # 0(x) Account Code 4 4 Answering Machine Emulation F 64 Attendant 0 0 Attendant Administration F#0 Authority Code (traveling COS) F 55 # 55 Automatic Hold Allow/Deny F 94 Automatic Selection F 95 Automatic Record F 67 Background Music F 52 Busy Ring Allow/Deny F #2 Call Back F 91 #91 Call Forward F 2 #2(y) Y =
0 - Idle Forward 1 - Busy Forward 2 - Direct Forward 3 - Follow Me 4 - No Answer 5 - Busy/No Answer
6 - External Forward Call Park F 73 Call Pickup Directed F 54 #54 Call Pickup Group F 53 #53 Call Park F 73 # 73
Feature Codes
1
Caller ID (CID) Press CID (Center Interactive
Button)
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Extension User Guide
Featur e Codes
1
TABLE 1.2 Telephone Feature Codes
Feature Digital Telephone Single Line telephone
Call Wait Allow/Deny F 99 Camp On (Busy Extension) Ext + 2 Camp On (Busy CO Line) # CO Line Access 9 9 Conference F 60 Data Rate F75 Day/Night Mode - Attendant or
Alternate Attendant only Default Flexible Buttons F 58
Default Setting F 69 Directed Call Pick Up F 53 # 53 Distinctive Ring F #7 Do Not Disturb (DND) F 4 # 4 Extension Feature Status F #8 Extension Password - Phone
Lock Extension Reminder F 92 #92 Extension Reminder Delete F*92 F*92 Flash (PBX/CO) F 3 # 3 Flexible Feature Button Pro-
gramming Group Call Pickup F 54 # 54 Headset F 9# Hot Dial F #6 Hold Retrieve (SLT) Same
Extension Hold Retrieve (SLT) Different
Extension Hot Line # #4 Intercom Call Back F 91 Last Number Redial F 8 #8 Least Cost Routing F 68
F 63 + PPPP PPPP=Attendant Password
F97 #97
F #3
* 6
* 7 EE EE=Extension
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Extension User Guide
TABLE 1.2 Telephone Feature Codes
Feature Digital Telephone Single Line telephone
Message Waiting F 96 # 96 Send
#*96 Cancel Monitor - Extension F 7* Multiple Mailbox Button F66 + 0 or F66+ 70~79 Mute F 76 Night Mode (Attendant) F 63 Page F 50 # 50(Z) Z=
0 - All Call
1 - External Page Only
2 - System All Call
3 + g - Group All Call
g = 1 - 9 Page Allow/Deny F #9 Page Answer (Meet Me) F 59 # 59 Pause F 70 Phone Lock F 97 # 97 Pulse to Tone * * Relay Control F 61 Save Dialed Number F 51 Security Control F 62 Speed Dialing (Abbr Dialing) F 1 Speed Dialing (SLT) # 1 to store
* 1 to Dial Status Message F 90 Touch Tone on/off F #1 Transfer Beep F 79 Voice Call Allow/Deny F 98 Voice Mail F 64 #64 Voice Recording F 67
Feature Codes
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Extension User Guide
FeatureCodeOperation
AccessingSpecificCOLines
Accessing Specific CO Lines
Feature 0(x)
To access an available line, dial 9 or to access a specific line press the line button or press the Feature button followed by 0(x), where (x) = the Line 1 - 9. This allows both Single Line and Digital Key telephones the ability to access specific outside Lines rather than dial­ing the line group code.
Conditions:
1. The telephone company Line must be connected to the telephone company facility or
error tone will be heard.
1
AccountCode
4
Account codes are passwords that are verified in the database, which are used for two dif­ferent reasons. One reason is to grant different dialing privileges, when a valid account code is entered, for example, it may temporarily grant access to long distance dialing. The second reason is to create a record, with the use of Station Message Detail Recording (SMDR). Extensions may be forced to use account codes before dialing out on any tele­phone company line or it can be voluntary. All Account codes are verified.
AnsweringMachineEmulation
Feature
Answering Machine Emulation requires the Voice (VM) System. This feature 'Mimics' the call screening feature of a home answering machine. When a caller is answered by your Voice Mailbox, you will have an opportunity to monitor/screen the caller as they leave a message.
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Extension User Guide
You will receive a warning tone that indicates when a caller has been answered by your voice mailbox.
1. Press the voice mail button when it is flashing green
2. Select monitor call to listen to the caller
3. Select answer to retrieve the caller or press exit to allow the caller to leave a voice mail
message.
Conditions:
1. To Monitor or Answer a call, action must be taken before the “Monitor Time” expires.
2. Monitor Time starts at the time the caller is connected to the user's voice mailbox.
3. For Answering Machine Emulation to operate, the extension must be forwarded to the
Voice Mail System.
4. Predefined Call Forward or Extension Call Forward can be used for this purpose.
Attendant
Attendant
Any Digital Key Telephone may serve as the Attendant. The Attendant supports several general system functions like Line Recall, Forced Incoming ICM Call Forward and manual evening or alternate service mode operation as well as Voice Mail Shutdown. The attendant will receive all intercom calls directed to the Attendant Directory Number, (“0” at default).
A second (alternate) attendant position may be selected for common sharing of incoming CO line calls or load sharing during peak traffic periods.
The attendant's extension password allows for control of the system service mode (Day/ Evening/Alternate/Time), System (Abbr) Speed Dial number programming, CFW Auxi Lamp, Incoming Filter U. , Incoming Filter R, Sensor Function and shutdown v oice mail. The attendant extension may be connected to any digital extension port.
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Extension User Guide
AttendantAdministration(Admin.)
Attendant Administration (Admin.)
1
Feature #0
Attendant Administration (Admin.) is used to set or modify the features:
• Service Mode (Day/Alt/Eve/Time)
• System (Abbr) Speed Dial Number programming
• CFW Auxi Lamp
• Incoming Filter U - Unrestricted
• Incoming Filter R - Restricted
• Sensor Function (Optional)
• Shutdown Voice Mail (Optional)
To enter Attendant Administration Programming:
1. Press Feature #0
MAY 1 MON 10:00 CHK PSWD :
bksp show chg
2. Enter the Administrator Password
3. Press show
MAY 1 MON 10:00 SERVICE: TIME
bksp save chg
4. Press next to navigate through the Attendant Administration features
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Extension User Guide
Attendant Administration can be done at any digital key telephone. The At tendant Adminis­tration password is the same as the user's password of the assigned Attendant Extension. For example if extension 10 is the at tendant, then extension 10’s passwor d is used to enter attendant administration programming area.
Service Mode
The system has two modes, day and night, which can be adjusted manually by the atten­dant or automatically, when the system is set to “Timed” mode. Specific features such as ringing destination, call forwarding and extension dialing privileges can be affected by the change of service modes.
When in timed mode, the system will cycle through day and night modes automatically, as defined in the time switching parameter in the database. If the attendant places the sys­tem into either day or night mode manually, it will remain in that mode until it is placed into a new mode or placed back into timed mode.
In addition, the Attendant extension can program a button to cycle through day and night modes, without login into the attendant administr ation are a. Feature 63 Plus the Atten- dant Extension Password will switch from Day to Night or Night to Day. When programmed on a button, the password can be programmed to allow one button operation.
Attendant Administration (Admin.)
1
Programming System Speed Dial
1. To enter a CO Line Flash (“hook-flash”) in a System Speed number, press Feature 3.
The stored “hook-flash” is indicated by a “/” character at telephones with displays. For example to enter “FLASH1389” in a system speed number the entry would be:
“Feature 3
2. To enter a “Pause” in a System Speed Dial, press Feature 70. A stored pause is indi-
cated by a “P” character. For example to enter “9P01188635773141” into a system speed number the entry would be “9 + Feature 70 + 001188635773141. The displayed system speed number would be “9P01188635773141”.
3. To chain one speed dial number to another, press Feature 1 the speed dial number
location to dial. For example; if a very long telephone number will not fit into one speed number location, split the number into two locations. To store the number “12345678901234567890”, for example, into locations 20 and 21:
+ 1389”. The displayed system speed number would be “/1389”.
•Enter into location 20: “1234567890Feature 1 21”.
•Enter into 21: “1234567890”
•Dial this sequence of numbers by accessing only Speed bin location “20.”
•A maximum of 16 digits can be entered into any one speed bin.
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Extension User Guide
CFW Auxi Lamp:
Attendant Administration (Admin.)
1
All digital extensions have an auxiliary lamp or status bar above the LCD display. One fea­ture of the status bar is to indicate when an extension is forwarded to another destination such as voice mail. The attendant can enable or disable the Call f orwa rd sta tus f or the A ux­iliary lamp.
Incoming filter U (unring or no ringing)
Incoming Filter allows the attendant to filter inbound telephone numbers from ringing into the telephone system. This requires Call er ID.
• No Ring Mode - There are five ringing assignments that can be achieved
with the Incoming filter. They are never, always, day, night and noon. Once selected the telephone number will not ring at that time. Any other time that the system matches the number the system will present the call with one alert tone, but no other ringing will be heard.
• Filter index - Enter the database filter index number 01 - 50. 01 is the first
entry in the filter index database, and 50 would be the last entry in the data­base.
Incoming filter R (ringing)
Incoming Filter allows the attendant to filter inbound telephone numbers from ringing into the telephone system. This requires Call er ID.
• Ring Mode - There are five ringing assignments that can be achieved with
the Incoming filter. They are never, always, day, night and noon. Once selected the telephone number will only ring at that time. Any other time that the system matches the number the system will present the call with one alert tone, but no other ringing will be heard.
• Filter index - Enter the database filter index number 01 - 50. 01 is the first
entry in the filter index database, and 50 would be the last entry in the data­base.
Optional Sensor Function
The system can be equipped with up to 4 security sensor connections, which when pro­grammed, can show if a device is left open. This requires the option module and ancillary equipment such as door sensors. The Attendant can set and reset following sensor pro­gramming.
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Extension User Guide
1. SC. AL. DELAY - A sensor will activate every time the contact is opened. This means that
the sensor alarm will be activate several times, which may not be desirable. Therefore, the delay, which is measured in minutes, will allow a preset time to pass before the alarm sensor activates.
2. SC. AL. Cancel - Like an alarm system the telephone system can alert internal or exter-
nal parties of an open sensor. The Security Alarm Cancel is a timer which allows the sit­uation to be investigated before sending the alert notification. This timer is adjustable from 0 (immediate) to 120 seconds. If the password is not enter in the correct time, the system will begin the alert procedure.
3. SC. AL. Period - This is the period of time that the internal extension will be alerted of
an open sensor. Any external numbe rs will continue until the notification is complete or the Call Out Timer is reached (The Out Call Timer is set in the system administration programming.
4. SC. PSWD: 0000 - Sensor Control Password is used to reset an alarm sensor once is has
been activated.
Voice Mail Shutdown Procedure
Attendant Administration (Admin.)
The attendant is the only one who can shutdown the voice mail system. This procedure must be done every time before powered down the telephone system.
1. Press next (6 times) or until the voice mail shut down procedure screen is displayed or
Press back (once)
SHUT DOWN VM
back next show
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Extension User Guide
Authority Code (Traveling Class of Service)
2. Press show
3. Press yes to shutdown the voice mail.
AuthorityCode(TravelingClassofService)
Feature 55
Are you sure ?
no yes
1
Authority Codes are used to bring a more privileged Class of Service to an extension with a less privileged Class of Service. When using Authority Codes, the extension password must be entered.
1. Enter Feature 55
2. Enter your extension number
MAY 1 MON 10:00 AUTHORITY CD
bksp save chg
3. Press Save
4. Enter your extension password
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5. Press Save
Extension User Guide
MAY 1 MON 10:00 CHK PSWD :
bksp save chg
MAY 1 MON 10:00 AUTHORITY ACCEPT
bksp save chg
Conditions:
1. Error tone is heard when an invalid account code is entered, and the telephone will
return to an idle state.
2. When a valid account code is dialed, the extension is connected to a CO Line, and the
Account Code’s Class of Service is verified before a call is placed.
AutomaticHold
Feature
This feature enhances station users’ productivity and helps eliminate accidental “lost calls” by automatically placing the current call on hold, while answering another CO Line call. For example, when a user is on CO Line 1, and presses CO Line 2, CO Line 1 will be placed on “Exclusive Hold” automatically . Similarly, while on an intercom call and talking with another extension, by pressing a CO Line button, the intercom call will be placed on Exclusive Hold. The need to press Hold is eliminated, except if you want to place a call on System Hold.
94
Automatic Hold
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Extension User Guide
Conditions:
Automatic Selection (CO/Intercom)
1
1. The Feature Code (Feature 94) may be programmed under a flexible button on a
Digital Speakerphone. To enable/disable the feature, press the flexible button.
2. If you access an idle line and skip to another line before dialing, the first line will not be
automatically placed on Hold. (Once a digit is dialed, the line is consider in use, so the automatic hold feature is active.)
3. The Automatic Hold feature places a call on Exclusive Hold.
4. If you have the Automatic Hold feature programmed on a feature button, the feature
button lamp will light when the feature is enabled.
AutomaticSelection(CO/Intercom)
Feature 95
This feature automatically selects a specific outside line or intercom (ICM) when the hand­set or the speakerphone button is pressed.
1. Press Feature 95
2. Press chg to select the action you would like when your telephone goes off hook.
Selections are:
3. Exit programming
24
MAY 1 MON 10:00 SELECT: ICM
chg
• ICM = Intercom (Default)
• OUTG TR = Any outgoing telephone line
• LINE 1 = A specific telephone line (1 ~ 9 depending on the system config-
uration)
• GROUP = Line Group 1 - 6 (Default is Line Group 1)
• NULL = No off hook action
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