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45P

Xblue Networks 45P User Manual

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45p Digital Extension User Guide
Record of Revision
Release Date Version Supersedes Description June 2006 Initial Release Initial Release
© Copyright XBLUE Networks, LLC 2006 XBLUE Networks reserves the right to make changes in specifications at any time without notice. All of the information in this document is believed to be accurate and reliable, but is not warranted to be true in all cases.
1 Extension User Guide ..........................................................................5
Introduction5
Basic Elements of telephone........................................................................................................................ 6
Interactive Buttons....................................................................................................................................... 7
Navigation Keys........................................................................................................................................... 8
Getting Started9
Idle Telephone Screen .................................................................................................................................. 9
Making Calls......................................... ......................... ........................ ...................................................... 10
Ending Calls ................................................................................................................................................ 12
Switching from Handset to Speakerphone...................................................................................................12
Feature Codes.............................................................................................................................................. 13
Feature Code Operation16
Accessing Specific CO Lines........................................................................................................................16
Account Code............................................................................................................................................... 16
Answering Machine Emulation....................................................................................................................16
Attendant...................................................................................................................................................... 17
Attendant Administration (Admin.)..............................................................................................................18
Authority Code (Traveling Class of Service)............................................................................................... 22
Automatic Hold............................................................................................................................................ 23
Automatic Selection (CO/Intercom)............................................................................................................. 24
Background Music (BGM)........................................................................................................................... 25
Barge-In (Intrusion).................................................. ................................................. .................................. 25
Busy Lamp Field (BLF) / Direct Station Select (DSS)................................................................................. 26
Busy Ring Allow/Deny ................................................................................................................................. 27
Call Attendant (Operator) ........................................................................................................................... 28
Call Back – Extension.................................................................................................................................. 28
Call Forward Extension............................................................................................................................... 29
Call Park / Call Park Answer...................................................................................................................... 33
Call Pickup Group....................................................................................................................................... 34
Caller Identification - Call Log ................................................................................................................... 34
Call Waiting ................................................................................................................................................. 35
Conference................................................................................................................................................... 35
Data Rate.......................... ......................... .............................................. ....................................................36
Day and Night Modes..................................................................................................................................36
Default Flexible Buttons ............................................................. ......................... ........................................ 36
Default Settings....................................... ......................... ........................ ....................................................37
Directed Call Pickup........................................ ............................................... ............................................. 37
Distinctive Ring............................................................................................................................................ 38
Do Not Disturb............................................................................................................................................. 38
Do Not Disturb - Override......................................................................................................
Enhanced Lettering Scheme......................................................................................................................... 39
Extension Feature Status Check................................................................................................................... 40
..................... 39
TOC
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TOC
Extension Password / Phone Lock ...............................................................................................................41
Extension Pick Up Groups...........................................................................................................................41
Extension Reminder......................................................................................................................................42
Flash – Telephone Company Line................................................................................................................42
Flexible Feature Button Programming ........................................................................................................43
Forced Intercom Tone Ring..........................................................................................................................46
Group Call Pickup.................... ........................ ............................................... .............................................47
Headset Jack ................................................................................................................................................47
Hold, System (Common) & I – Hold Indication...........................................................................................47
“Hold” Remind Time ...................................................................................................................................48
Holding Call Answer – Select ............................ ................................................. .........................................48
Hot Key Enable / Disable ............................................................................................................................49
Hunt Groups........... ........................ ......................... ........................ ......................... ....................................49
Intercom Calling - Non Blocking - Intercom Button....................................................................................50
Intercom Call Back.......................................................................................................................................51
Last Number Redial......................................................................................................................................51
Least Cost Routing .............. ......................... ........................ ......................... ...............................................52
Message Waiting...........................................................................................................................................52
Monitor - SLT Extension ............ .. ......................... ........................ ......................... ......................................53
Mute..............................................................................................................................................................54
Off Hook Voice Announce ............................................................................................................................54
On Hook Dialing (Hot Key Pad)..................................................................................................................56
One Touch Transfer................................. ......................... ........................ ......................... ...........................56
Page..............................................................................................................................................................56
Page (Allow / Deny).....................................................................................................................................57
Page (Meet Me)............................................................................................................................................57
Pause / Pause Insertion................................................................................................................................58
Phone Lock / Unlock............................................................................................................
Pulse to T one (DTMF) Conversion..............................................................................................................59
Recall............................................................................................................................................................59
Reminder Tones.................................................................... ......................... ...............................................60
Ringing Level / Muted Ringing..... ............................................... ........................ .........................................60
Ringing Line Priority ............... ........................ ......................... ........................ ...........................................61
Relay Control ...............................................................................................................................................61
Save Dialed Number (SDN) .........................................................................................................................62
Single Line Telephone - Flash....................................................... ...............................................................62
Speakerphone...............................................................................................................................................62
Security Control ...........................................................................................................................................63
Speed Dial (ABBR) – Extension /System......................................................................................................64
Status Message.............................................................................................................................................67
Text Messages...............................................................................................................................................68
Touch Tone On/Off .......................................................................................................................................69
Transfer........................................................................................................................................................69
Transfer Beep...............................................................................................................................................70
........................58
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Voice Announce / Hands-free Reply ............................................................................................................ 71
Voice Call Recorder (One Touch Record)................................................................ .................................... 72
Volume Control ............................................................................................................................................ 72
Warning Tone / CO Line Call Limiter.......................................................................................................... 73
Voice Processing System74
Using your Mailbox ..................................................................................................................................... 74
Set up............................................................................................................................................................ 75
Listening to Messages.................................................................................................................................. 77
TOC
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TOC
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XBlue Networks
1 Extension User Guide
Introduction
The XBLUE telephone is a high quality , full fe atured, speak erphone with progr a mmable featur e buttons, which allows you to customize the operation of your desk telephone.
Telephone Basics
Headset Jack
AUX Lamp
3x16 Display
Navigation Keys
Programmable
Feature Buttons
Speaker Button
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BasicElementsoftelephone
1. 3-line 48 Character Display
2. 18 Programmable, dual color LED Buttons
Basic Elements of telephone
3. 4 point navigation and select button
4. High quality speakerphone
5. 3 interactive buttons
6. 6 fixed buttons - Hold, Transfer, Conference, Redial, mute and Speaker
7. 12 quick access speed dial buttons
8. Built in Headset jack (2.55 mm)
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Interactive Buttons
Each digital telephone has 3 interactive (soft) buttons. Each button’s oper ation changes as the telephone is being used. For example, when the telephone is idle, the center interac­tive button is labeled “cid”. If Caller ID is a service that is subscribed for and the associ­ated button is pressed it will display the last inbound Caller ID telephone number received.
MAY 1 MON 10:00
cid 10
When an intercom call is placed, and the remote telephone is ringing, three interactive but­tons update:
• Interactive button 1 - cbck = Call Back
Interactive Buttons
1
• Interactive button 2 - msg = Send an Alert Message
• Interactive button 3 - vm = Leave a voice mail message
MAY 1 MON 10:00 EXT 11
cbck msg vm
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NavigationKeys
The Navigation Keys, located at the right of the Display, allows quick access to commonly used features. There are 4 navigation keys which circle the select k ey. For example, to use the Navigation keys, begin by pressing the Right navigation key, to access Call Log, and then press the down navigation key to view incoming and the up navigation key to view outgoing calls. Press the center select key to dial the displayed telephone number.
Navigation Keys
1
Press the left navigation key to scroll forward, and the right to scroll backwards through the navigation feature list.
Interactive Buttons
TABLE 1.1 Navigation Keys
Feature Navigation Key Result
Call Log Up- Outgoing Numbers Press the Select Button to dial the dis-
Down - Incoming Numbers
System Speed Dial
Feature Code List
Call Exten­sion
Page Up - All Call Page Press the Select Button to page the dis-
Music UP - N/A Press the Select Button to enable or Dis-
Door Phone Up - Answer Door Phone 1 The Door Phone must be connected and
Up - Access Bins 99 - 20 Press the Select Button to dial the dis­Down - Access Bins 20 - 99 Up - Directory List Press the Select Button to select
Down - Feature List
UP - Scroll from highest to low­est extension number
Down - Scroll from lowest to highest extension number
Down - Page Groups 1 - 6
Down - N/A
Down - Answer Door Phone 2
played telephone number.
played telephone number.
between Directory and Feature. Press down button to scroll forward, and the up button to scroll backwards through the selected list.
Press the Select Button to dial the dis­played telephone number.
played Page Group or All Call Page.
able Background Music
active to access
Navigation Keys Select Key
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GettingStarted
IdleTelephoneScreen
Without the optional Voice Mail system:
MAY 1 MON 10:00
NO VMAIL JOHN cid 10
Display Definition:
MAY Month 1 Day MON Weekday 10: 00 Time NO VMAILVoice mail is not installed JOHN Extension Name cid Caller ID Log 10 Extension Number
Extension User Guide
Idle Telephone Screen
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With the optional Voice Mail system:
MAY 1 MON 10:00
VMAIL N:01 S:02
JOHN cid 10
Making Calls
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Display Definition
MAY Month 1 Day MON Weekday 10: 00 Time VMAIL New:01 Saved: 02 JOHN Extension Name cid Caller ID Log 10 Extension Number
MakingCalls
Intercom Calls
All calls can be made from an idle telephone, no need to press the speaker button or lift the handset. Once connected, lift the handset to converse privately. From an idle tele­phone, Press the Preprogrammed button or dial the extension number
Handsfree Operation
10
MAY 1 MON 10:00 VOICE CALL 11
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Extension User Guide
Ringing Operation
Press the Preprogrammed button or dial the extension number. The “vm” selection requires the optional voice mail.
MAY 1 MON 10:00 EXT 11
cbck msg vm
Outside calls
All calls can be made from an idle telephone, no need to press the speaker button or lift the handset. For an outside line, dial 9 or press the line button, and dial the desired tele­phone number. Once connected, lift the handset to converse privately.
Speakerphone calling:
Making Calls
1
1. Dial “9” or Press the Line button:
2. Dial phone Number:
MAY 1 MON 10:00 LINE 3
MAY 1 MON 10:00 16175551212
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3. While Talking:
Ending Calls
EndingCalls
Handset Calling:
1. Place the handset in the cradle to terminate the call.
MAY 1 MON 10:00 LINE 3
1
Speakerphone:
1. Press the speaker button to terminate the call. When the speaker light is extinguished
the call is terminated.
SwitchingfromHandsettoSpeakerphone
1. While the handset is off hook, press the speaker button.
2. The speaker button will light but there will be no sound.
3. Place the handset into the cradle
4. Speakerphone should be active
Note: When switching from handset to speaker could cause a short squeal. T o eliminate this pos-
sibility press the mute button first. Headset must be disabled before the speaker will work.
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Extension User Guide
FeatureCodes
Feature codes may be dialed at the time of operation or they may be stored on a program­mable feature button. Once stored, the fe ature can be easily accessed by pr essing the but­ton. If applicable, the associated LED will light, indicating that the feature is currently operational. For example, Program Do Not Disturb on a feature button, when pressed the associated LED will illuminate, indicating that the extension is in DND mode.
TABLE 1.2 Telephone Feature Codes
Feature Digital Telephone Single Line telephone
Access Specific CO Line F 0(x) (x=line 1-9) # 0(x) Account Code 4 4 Answering Machine Emulation F 64 Attendant 0 0 Attendant Administration F#0 Authority Code (traveling COS) F 55 # 55 Automatic Hold Allow/Deny F 94 Automatic Selection F 95 Automatic Record F 67 Background Music F 52 Busy Ring Allow/Deny F #2 Call Back F 91 #91 Call Forward F 2 #2(y) Y =
0 - Idle Forward 1 - Busy Forward 2 - Direct Forward 3 - Follow Me 4 - No Answer 5 - Busy/No Answer
6 - External Forward Call Park F 73 Call Pickup Directed F 54 #54 Call Pickup Group F 53 #53 Call Park F 73 # 73
Feature Codes
1
Caller ID (CID) Press CID (Center Interactive
Button)
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Extension User Guide
Featur e Codes
1
TABLE 1.2 Telephone Feature Codes
Feature Digital Telephone Single Line telephone
Call Wait Allow/Deny F 99 Camp On (Busy Extension) Ext + 2 Camp On (Busy CO Line) # CO Line Access 9 9 Conference F 60 Data Rate F75 Day/Night Mode - Attendant or
Alternate Attendant only Default Flexible Buttons F 58
Default Setting F 69 Directed Call Pick Up F 53 # 53 Distinctive Ring F #7 Do Not Disturb (DND) F 4 # 4 Extension Feature Status F #8 Extension Password - Phone
Lock Extension Reminder F 92 #92 Extension Reminder Delete F*92 F*92 Flash (PBX/CO) F 3 # 3 Flexible Feature Button Pro-
gramming Group Call Pickup F 54 # 54 Headset F 9# Hot Dial F #6 Hold Retrieve (SLT) Same
Extension Hold Retrieve (SLT) Different
Extension Hot Line # #4 Intercom Call Back F 91 Last Number Redial F 8 #8 Least Cost Routing F 68
F 63 + PPPP PPPP=Attendant Password
F97 #97
F #3
* 6
* 7 EE EE=Extension
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Extension User Guide
TABLE 1.2 Telephone Feature Codes
Feature Digital Telephone Single Line telephone
Message Waiting F 96 # 96 Send
#*96 Cancel Monitor - Extension F 7* Multiple Mailbox Button F66 + 0 or F66+ 70~79 Mute F 76 Night Mode (Attendant) F 63 Page F 50 # 50(Z) Z=
0 - All Call
1 - External Page Only
2 - System All Call
3 + g - Group All Call
g = 1 - 9 Page Allow/Deny F #9 Page Answer (Meet Me) F 59 # 59 Pause F 70 Phone Lock F 97 # 97 Pulse to Tone * * Relay Control F 61 Save Dialed Number F 51 Security Control F 62 Speed Dialing (Abbr Dialing) F 1 Speed Dialing (SLT) # 1 to store
* 1 to Dial Status Message F 90 Touch Tone on/off F #1 Transfer Beep F 79 Voice Call Allow/Deny F 98 Voice Mail F 64 #64 Voice Recording F 67
Feature Codes
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Extension User Guide
FeatureCodeOperation
AccessingSpecificCOLines
Accessing Specific CO Lines
Feature 0(x)
To access an available line, dial 9 or to access a specific line press the line button or press the Feature button followed by 0(x), where (x) = the Line 1 - 9. This allows both Single Line and Digital Key telephones the ability to access specific outside Lines rather than dial­ing the line group code.
Conditions:
1. The telephone company Line must be connected to the telephone company facility or
error tone will be heard.
1
AccountCode
4
Account codes are passwords that are verified in the database, which are used for two dif­ferent reasons. One reason is to grant different dialing privileges, when a valid account code is entered, for example, it may temporarily grant access to long distance dialing. The second reason is to create a record, with the use of Station Message Detail Recording (SMDR). Extensions may be forced to use account codes before dialing out on any tele­phone company line or it can be voluntary. All Account codes are verified.
AnsweringMachineEmulation
Feature
Answering Machine Emulation requires the Voice (VM) System. This feature 'Mimics' the call screening feature of a home answering machine. When a caller is answered by your Voice Mailbox, you will have an opportunity to monitor/screen the caller as they leave a message.
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Extension User Guide
You will receive a warning tone that indicates when a caller has been answered by your voice mailbox.
1. Press the voice mail button when it is flashing green
2. Select monitor call to listen to the caller
3. Select answer to retrieve the caller or press exit to allow the caller to leave a voice mail
message.
Conditions:
1. To Monitor or Answer a call, action must be taken before the “Monitor Time” expires.
2. Monitor Time starts at the time the caller is connected to the user's voice mailbox.
3. For Answering Machine Emulation to operate, the extension must be forwarded to the
Voice Mail System.
4. Predefined Call Forward or Extension Call Forward can be used for this purpose.
Attendant
Attendant
Any Digital Key Telephone may serve as the Attendant. The Attendant supports several general system functions like Line Recall, Forced Incoming ICM Call Forward and manual evening or alternate service mode operation as well as Voice Mail Shutdown. The attendant will receive all intercom calls directed to the Attendant Directory Number, (“0” at default).
A second (alternate) attendant position may be selected for common sharing of incoming CO line calls or load sharing during peak traffic periods.
The attendant's extension password allows for control of the system service mode (Day/ Evening/Alternate/Time), System (Abbr) Speed Dial number programming, CFW Auxi Lamp, Incoming Filter U. , Incoming Filter R, Sensor Function and shutdown v oice mail. The attendant extension may be connected to any digital extension port.
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Extension User Guide
AttendantAdministration(Admin.)
Attendant Administration (Admin.)
1
Feature #0
Attendant Administration (Admin.) is used to set or modify the features:
• Service Mode (Day/Alt/Eve/Time)
• System (Abbr) Speed Dial Number programming
• CFW Auxi Lamp
• Incoming Filter U - Unrestricted
• Incoming Filter R - Restricted
• Sensor Function (Optional)
• Shutdown Voice Mail (Optional)
To enter Attendant Administration Programming:
1. Press Feature #0
MAY 1 MON 10:00 CHK PSWD :
bksp show chg
2. Enter the Administrator Password
3. Press show
MAY 1 MON 10:00 SERVICE: TIME
bksp save chg
4. Press next to navigate through the Attendant Administration features
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Extension User Guide
Attendant Administration can be done at any digital key telephone. The At tendant Adminis­tration password is the same as the user's password of the assigned Attendant Extension. For example if extension 10 is the at tendant, then extension 10’s passwor d is used to enter attendant administration programming area.
Service Mode
The system has two modes, day and night, which can be adjusted manually by the atten­dant or automatically, when the system is set to “Timed” mode. Specific features such as ringing destination, call forwarding and extension dialing privileges can be affected by the change of service modes.
When in timed mode, the system will cycle through day and night modes automatically, as defined in the time switching parameter in the database. If the attendant places the sys­tem into either day or night mode manually, it will remain in that mode until it is placed into a new mode or placed back into timed mode.
In addition, the Attendant extension can program a button to cycle through day and night modes, without login into the attendant administr ation are a. Feature 63 Plus the Atten- dant Extension Password will switch from Day to Night or Night to Day. When programmed on a button, the password can be programmed to allow one button operation.
Attendant Administration (Admin.)
1
Programming System Speed Dial
1. To enter a CO Line Flash (“hook-flash”) in a System Speed number, press Feature 3.
The stored “hook-flash” is indicated by a “/” character at telephones with displays. For example to enter “FLASH1389” in a system speed number the entry would be:
“Feature 3
2. To enter a “Pause” in a System Speed Dial, press Feature 70. A stored pause is indi-
cated by a “P” character. For example to enter “9P01188635773141” into a system speed number the entry would be “9 + Feature 70 + 001188635773141. The displayed system speed number would be “9P01188635773141”.
3. To chain one speed dial number to another, press Feature 1 the speed dial number
location to dial. For example; if a very long telephone number will not fit into one speed number location, split the number into two locations. To store the number “12345678901234567890”, for example, into locations 20 and 21:
+ 1389”. The displayed system speed number would be “/1389”.
•Enter into location 20: “1234567890Feature 1 21”.
•Enter into 21: “1234567890”
•Dial this sequence of numbers by accessing only Speed bin location “20.”
•A maximum of 16 digits can be entered into any one speed bin.
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Extension User Guide
CFW Auxi Lamp:
Attendant Administration (Admin.)
1
All digital extensions have an auxiliary lamp or status bar above the LCD display. One fea­ture of the status bar is to indicate when an extension is forwarded to another destination such as voice mail. The attendant can enable or disable the Call f orwa rd sta tus f or the A ux­iliary lamp.
Incoming filter U (unring or no ringing)
Incoming Filter allows the attendant to filter inbound telephone numbers from ringing into the telephone system. This requires Call er ID.
• No Ring Mode - There are five ringing assignments that can be achieved
with the Incoming filter. They are never, always, day, night and noon. Once selected the telephone number will not ring at that time. Any other time that the system matches the number the system will present the call with one alert tone, but no other ringing will be heard.
• Filter index - Enter the database filter index number 01 - 50. 01 is the first
entry in the filter index database, and 50 would be the last entry in the data­base.
Incoming filter R (ringing)
Incoming Filter allows the attendant to filter inbound telephone numbers from ringing into the telephone system. This requires Call er ID.
• Ring Mode - There are five ringing assignments that can be achieved with
the Incoming filter. They are never, always, day, night and noon. Once selected the telephone number will only ring at that time. Any other time that the system matches the number the system will present the call with one alert tone, but no other ringing will be heard.
• Filter index - Enter the database filter index number 01 - 50. 01 is the first
entry in the filter index database, and 50 would be the last entry in the data­base.
Optional Sensor Function
The system can be equipped with up to 4 security sensor connections, which when pro­grammed, can show if a device is left open. This requires the option module and ancillary equipment such as door sensors. The Attendant can set and reset following sensor pro­gramming.
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Extension User Guide
1. SC. AL. DELAY - A sensor will activate every time the contact is opened. This means that
the sensor alarm will be activate several times, which may not be desirable. Therefore, the delay, which is measured in minutes, will allow a preset time to pass before the alarm sensor activates.
2. SC. AL. Cancel - Like an alarm system the telephone system can alert internal or exter-
nal parties of an open sensor. The Security Alarm Cancel is a timer which allows the sit­uation to be investigated before sending the alert notification. This timer is adjustable from 0 (immediate) to 120 seconds. If the password is not enter in the correct time, the system will begin the alert procedure.
3. SC. AL. Period - This is the period of time that the internal extension will be alerted of
an open sensor. Any external numbe rs will continue until the notification is complete or the Call Out Timer is reached (The Out Call Timer is set in the system administration programming.
4. SC. PSWD: 0000 - Sensor Control Password is used to reset an alarm sensor once is has
been activated.
Voice Mail Shutdown Procedure
Attendant Administration (Admin.)
The attendant is the only one who can shutdown the voice mail system. This procedure must be done every time before powered down the telephone system.
1. Press next (6 times) or until the voice mail shut down procedure screen is displayed or
Press back (once)
SHUT DOWN VM
back next show
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Extension User Guide
Authority Code (Traveling Class of Service)
2. Press show
3. Press yes to shutdown the voice mail.
AuthorityCode(TravelingClassofService)
Feature 55
Are you sure ?
no yes
1
Authority Codes are used to bring a more privileged Class of Service to an extension with a less privileged Class of Service. When using Authority Codes, the extension password must be entered.
1. Enter Feature 55
2. Enter your extension number
MAY 1 MON 10:00 AUTHORITY CD
bksp save chg
3. Press Save
4. Enter your extension password
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5. Press Save
Extension User Guide
MAY 1 MON 10:00 CHK PSWD :
bksp save chg
MAY 1 MON 10:00 AUTHORITY ACCEPT
bksp save chg
Conditions:
1. Error tone is heard when an invalid account code is entered, and the telephone will
return to an idle state.
2. When a valid account code is dialed, the extension is connected to a CO Line, and the
Account Code’s Class of Service is verified before a call is placed.
AutomaticHold
Feature
This feature enhances station users’ productivity and helps eliminate accidental “lost calls” by automatically placing the current call on hold, while answering another CO Line call. For example, when a user is on CO Line 1, and presses CO Line 2, CO Line 1 will be placed on “Exclusive Hold” automatically . Similarly, while on an intercom call and talking with another extension, by pressing a CO Line button, the intercom call will be placed on Exclusive Hold. The need to press Hold is eliminated, except if you want to place a call on System Hold.
94
Automatic Hold
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Extension User Guide
Conditions:
Automatic Selection (CO/Intercom)
1
1. The Feature Code (Feature 94) may be programmed under a flexible button on a
Digital Speakerphone. To enable/disable the feature, press the flexible button.
2. If you access an idle line and skip to another line before dialing, the first line will not be
automatically placed on Hold. (Once a digit is dialed, the line is consider in use, so the automatic hold feature is active.)
3. The Automatic Hold feature places a call on Exclusive Hold.
4. If you have the Automatic Hold feature programmed on a feature button, the feature
button lamp will light when the feature is enabled.
AutomaticSelection(CO/Intercom)
Feature 95
This feature automatically selects a specific outside line or intercom (ICM) when the hand­set or the speakerphone button is pressed.
1. Press Feature 95
2. Press chg to select the action you would like when your telephone goes off hook.
Selections are:
3. Exit programming
24
MAY 1 MON 10:00 SELECT: ICM
chg
• ICM = Intercom (Default)
• OUTG TR = Any outgoing telephone line
• LINE 1 = A specific telephone line (1 ~ 9 depending on the system config-
uration)
• GROUP = Line Group 1 - 6 (Default is Line Group 1)
• NULL = No off hook action
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Extension User Guide
Conditions:
1. A line will not be accessed automatically when a telephone is receiving an incoming call
(outside or intercom) call or when a line is recalling at the telephone. However, this operation may be override by pre-selecting an outgoing line, or dialing an extension before lifting the handset or pressing the speaker button.
2. The system will not allow invalid directory numbers to be programmed during setup
3. An Extension must have CO Line Access to any CO Line or Line group trying to be
accessed.
BackgroundMusic(BGM)
Feature 52
The system comes equipped with one external music source input for Music-On-Hold and Background Music. When a Digital telephone is idle and this feature is activated, the user can monitor background music (BGM) through the telephone speaker. This feature can be
activated using a feature code or press the programmed feature button (Feature 52). In
addition, the Navigation Key can be used to enable and disable the Music-On-Hold feature.
Conditions:
1. The feature button LED will not light when BGM is activated.
2. BGM automatically turns off when an extension user receive or make a call.
3. BGM automatically turns on again when the telephone returns to an idle status.
4. Users with BGM enabled will not hear a system alarm reminder.
Barge‐In(Intrusion)
See Intrusion - Extension
Background Music (BGM)
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Extension User Guide
Busy Lamp Field (BLF) / Direct Station Select
BusyLampField(BLF)/DirectStationSelect(DSS)
Depending on user requirements, any Programmable Feature Button can be programmed as a Busy Lamp Field (BLF) button to monitor an extension's status; when an extension is off hook the programmed BLF but ton LED f or that ext ension lights. When that extension is in Do Not Disturb, the LED will flash. This same button is used as a one-button Direct Sta­tion Selection (DSS) call button for quick transfer of calls or intercom calling.
Use the following steps to program a flexible button:
1. Press Feature #3
2. Press the button to be changed
MAY 1 MON 10:00 PRESS FTR KEY bksp save chg
1
3. A description of the current programming will be displayed for three seconds.
MAY 1 MON 10:00 <description>
show chg
4. To modify the button chg must be pressed within the three seconds.
MAY 1 MON 10:00 SELECT FUNCTION
line ext feat
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Extension User Guide
5. Select between “line”, “ext” or “feat”
• Line - 1 ~ 9 (depending on the configuration)
• Ext - Any Valid Extension in the system
• Feat - Any valid feature, must press the feature button first.
6. Exit programming
Conditions:
1. BLF/DSS buttons may be assigned to any of the 18 User Programmable Feature Keys.
2. Extensions in Do Not Disturb mode will cause the LED associated to that extension to
flash.
3. Extensions that are busy will cause the LED associated to that extension to light steady.
4. The DSS function can be used to transfer calls to other extensions.
BusyRingAllow/Deny
Busy Ring Allow/Deny
Feature #2
This feature allows the extension user the ability to turn on or off muted ringing of incom­ing or transferred calls when the user is in a busy status. When a telephone Line is ringing or transferred to a busy extension and Busy Ring is allowed, the user will hear muted ring­ing. When a telephone Line is ringing or transferred to a busy extension and Busy Ring is denied, the user will hear a single burst of warning tone. All programmed call forwarding and recall conditions apply in either Busy Ring condition.
Conditions:
1. This feature will toggle on/toggle off when it is programmed under a flexible button on
the Digital Speakerphone.
2. The LED will not light when the feature is enabled, or disabled.
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Extension User Guide
CallAttendant(Operator)
0
Call Attendant (Operator)
1
The extension that is programmed as the Attendant may receive multiple internal calls via the Operator Code “0”.
Conditions:
1. The Operator Code (0) is in addition to the default assigned two-digit intercom number
for the extension.
2. The attendant two-digit extension number can be assigned to any feature button.
CallBack–Extension
Feature 91 or Press “cbck”
This feature allows the user to queue an extension, which is busy, in Do Not Disturb (DND) or idle. When a user sends a Call Back to a busy extension, the Call Back process will begin when the busy extension hangs up. When Call Back is sent to an idle extension, the Call Back process will begin once the user performs an operation at that extension and then hangs up.
When the Call Back process begins the user will hear bursts of tone signaling them to pick up the handset or press the LCD soft key under 'reply'. Then the queued extension begins ringing.
Conditions:
1. If the user presses [del] during the Call Back Alert ringing, the Call Back will be can-
celled and the display will read “CBCK DELETE”. The user’s extension returns to an idle status.
2. T o invoke a Call Back at an extension that is in the Voice Announce mode, the user must
press Force Tone Ringing (*).
3. When a Call Back alert is not answered at the extension that invoked the Call Back, the
display message “CBCK TO Ext xx (xx=extension number) be displayed until either they [reply] or [del].
4. The Call Back process begins when both the user’s extension and the called party's
extension are idle, on-hook.
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Extension User Guide
CallForwardExtension
Feature 2
There are several call forward options to choice from, so that each extension user can cus­tomize their own call forwarding.
• “Idle” Forward all calls,
• “Busy” Forward calls only when the extension is busy.
• “Follow Me” Use the follow me feature to receive calls at a temporary loca-
tion and activate the feature remotely from another extension.
• “No Answer” Forward calls that go unanswered at an extension.
• “External” Forward inco ming calls to another location or dif ferent tele phone
number. (This feature must be enabled for your extension in database administration.)
Forward conditions may be set as follows for each call forward type:
Call Forward Extension
• Intercom calls only.
• Intercom and CO Line (including transferred CO Lines) calls.
• CO Line calls only.
1. Press Feature 2
MAY 1 MON 10:00 CALL FORWARD
idle busy next
2. Select Idle to forward all calls when the phone is idle or select busy to forward calls only
when the extension is busy. Select next for more options.
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Extension User Guide
Call Forward Extension
3. Select Direct to forward all calls directly to a new destination without ringing the exten-
1
MAY 1 MON 10:00 CALL FORWARD
direct na next
sion first or select No Answer (na) to forward telephone calls only when the extension does not answer. Press next for more options
MAY 1 MON 10:00 CALL FORWARD
bsy/na ext folow
4. Select bsy/na to forward calls when the extension is busy or does not answer a ringing
call or ext to forward calls to an external telephone such as a cellular or home telephone number. Select Folow to (follow me) forward all calls to another extension such as a conference room.
5. Once selected, dial the destination that calls should be forwarded to, for example, voice
mail or other destinations.
6. Select which type of call, intercom, telephone company line, or both, should be for-
warded to the selected destination.
MAY 1 MON 10:00 BUSY/NA CFW. 87
co icm/co icm
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Extension User Guide
7. Enter the No Answer time, if no answer forwarding is being used. V alid entries are 10 -
50 seconds.
MAY 1 MON 10:00 NO ANS TIME: 10
save chg
8. A confirmation tone is heard and the telephone goes back to idle.
One button Call Forward: This feature allows each extension user to program a flexible button which will, with one
press, complete a call forwarding. Table 5.3 shows all of the feature codes which can be placed on a “One Touch Forward
Button”. To begin:
1. Press Feature #3 and the flexible button to program wit hin three seconds pr ess chg
2. Using the codes on Table 5.3 select the type of forwarding and using the Forward Code
number, the destination, such as voice mail, Select which type of call should be for­warded, and when applicable enter the no answer time.
3. The telephone will return to idle.
Call Forward Extension
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Extension User Guide
TABLE 1.3 One Button and Single Line Telephone (replace F with #) Forward Operations
Call Forward Extension
1
Forward Type
Idle
Busy
Direct
Follow Me
No Answer
Busy/No Answer
External
Feature Codes
20 87 Voice Mail
F
F
21 87 Voice Mail
F
22 87 Voice Mail
F23 87 Voice Mail
F
24 87 Voice Mail
F
25 87 Voice Mail
26
F
Forward Code
Destination icm icm/co co No Answer
10 ~ 37 Extension 82 ~ 89 Hunt Group
10 ~ 37 Extension 82 ~ 89 Hunt Group
10 ~ 37 Extension 82 ~ 89 Hunt Group
10 ~ 37 Extension 82 ~ 89 Hunt Group
10 ~ 37 Extension 82 ~ 89 Hunt Group
10 ~ 37 Extension 82 ~ 89 Hunt Group Telephone Number*
icm=1 icm/co= co=3 icm=1 icm/co= co=3 icm=1 icm/co= co=3 icm=1 icm/co= co=3 icm=1 icm/co= co=3 icm=1 icm/co= co=3
2
2
2
2
2
2
Time
1=10 4=40
2=20
5=50 3=30 1=10 4=40
2=20
5=50 3=30
Entry Code
F20872
F21872
F22872
F238722
F24872
F258722
* External Call forward requires a Pause at the beginning of the number. To enter a Pause, Press Feature 70, which is replaced with a “P”
Conditions:
1. Intercom calls to a forwarded extension will receive a special tone signifying that the
extension called is forwarded.
2. The Auxiliary Lamp will not light in call forward mode if it has been disabled by the
attendant in Attendant Administration.
3. If any of the Call Forward features are programmed on a flexible button, the LED asso-
ciated with that button will light indicating that call forward is active.
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Extension User Guide
CallPark/CallParkAnswer
Feature 73
This feature allows calls to be placed in a “Park” location at any extension. It also is used to retrieve a parked call from the extension. Calls are parked and retrieved by dialing the Call Park code (Feature 73) followed by the extension number where the call was parked.
Call Park is similar to transferring a call to a hold location, that is accessible from any extension in the system.
Conditions:
1. Each telephone/extension has one personal extension number used to park one CO Line
call.
2. Any extension can park a call at another (installed) extension.
3. The Call Park feature code may be programmed on any programmable feature button.
4. Calls can be retrieved from any extension.
5. Parked CO Lines are on Transfer Hold at the extension that placed the call in parked and
on Hold at the extension that parked the call.
6. Any extension can retrieve a “parked” CO line, even if the extension is normally not
allowed to access or receive a call on that line.
7. A user invokes “Call Park Answer” and has no CO Line button for the line retrieved fr om
call park may use Hold Call Answer to place the call on hold and retrieve the call from hold.
8. The Call Park Answer feature code may be programmed on any programmable feature
button.
9. Calls that are parked follow the Transfer Recall Timer and will ring the initiating exten-
sion when that timer has elapsed.
Call Park / Call Park Answer
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Extension User Guide
CallPickupGroup
Feature 53 / Feature 54
An extension can answer calls ringing at another extension by using the Call Pick Up Group feature. This feature allows users to easily access calls ringing within a group by dialing the pickup code or pressing the preprogrammed button.
Call Pickup Group
1
If multiple calls are ringing at an extension, a priority list determines which call will be answered first.
Call Pick Up Priority List:
• Camped - On CO Line Calls
• Recalling CO Line Calls
• Transferred CO Line Calls
• Incoming CO Line Calls
• Tone Ringing Intercom Calls
Conditions:
1. If the call at the dialed extension has stopped ringing, before the call is picked up, the
user will hear error tone and the display on a Digital Speakerphone will show “PICKUP FAILURE.”
2. An extension that doesn't have the outside line appearing on a button or does n't have
CO Line Receive programmed may still answer the ringing line by the Call Pick Up pro­cedure.
3. The Call Pick Up feature code may be programmed on any programmable feature but-
ton.
4. If several calls of the same priority are ringing at the extension, the calls are answered
in the order they are received.
CallerIdentification‐CallLog
Each extension is equipped with a Call Log that stores both inbound (received) and out­bound (dialed) telephone numbers. Using the navigation keys, select “Call Log”. Press the up button to view outgoing and the down button to view incoming calls placed to/from the extension. The Call Log is stored in reverse order, from newest to oldest. If the name is not supplied, only the number will be listed, if the name is supplied, the name will be dis­played. Press the “Select” button to initiat e a call back to the displayed telephone number.
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Conditions:
1. All digital display telephones have a Caller ID Table
2. If no name is delivered from the telephone company, the number only will be displayed.
3. Proper programming of local area code(s) and the long distance prefix are required to
assure accurate redial of CID numbers from the call log Table.
CallWaiting
Feature
When enabled, the user will hear an alert tone when an internal call is waiting. Toggle the feature on and off when it is programmed on a Flexible Button.
99
Conditions:
N/A
Conference
Feature 60 or “Conf. Button”
The system can accommodate up to eight (8), 4 member (party) conferences, simulta­neously. Conference combinations - all conferences require one extension and can support up to three additional CO Lines or Extensions, to a maximum of 4 conference members.
One inside key telephone extension is considered the controller of the conference, and constitutes one conference member.
Call Waiting
1
Conditions
1. While establishing a conference or privately talking to one party all extensions involved
in the conference will be placed on Exclusive Hold.
2. If the initiator exits the conference the most recently invited, internal party, will auto-
matically become the new controlling party.
3. If the Conference Tone is enabled, a burst of tone will be heard by all participants each
time a new participant joins the conference.
4. A three party conference must be established before adding the fourth party. The initia-
tor makes the first two calls, and places them on hold, then presse s the conf erence but-
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Extension User Guide
ton. This creates a three party conference. To add the additional conference member, the initiator presses hold, makes the final call, and presse s the conference button.
DataRate
This parameter should not be changed.
DayandNightModes
Data Rate
1
Feature
The system can be programmed to follow a seve n day, twenty-four hour time schedule that will automatically switch the system from Day to Night modes. These modes will affect the incoming call ringing assignment by sending them to their programmed day or night desti­nations. In addition, the Attendant can change the system manually from Day to NIght mode. Doing so will leave the system in that mode until it is manually changed. The Fea­ture code (Feature 63) is used to toggle between these modes.
63
Conditions:
1. At default, no CO Lines (CO Lines) are programmed to ring an extension.
2. The system operation Mode must be set to “Time Mode” for the system to aut omatically
switch from day to night mode ringing.
3. When programming Time Service Mode switching, the input time represents the time of
day that the service mode will change to the associated Service Mode.
DefaultFlexibleButtons
Feature
58
Default Flexible Buttons, also known as Feature Button Reset, allows the user to dial a code and bring all of the flexible buttons back to factory default. This will require the extension’s password
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Extension User Guide
DefaultSettings
Feature 69
This feature is a quick way to deactivate any features which have been changed from fac­tory default at an extension. For example, it will disable any Call forwarding, DND, etc. with one entry code. No Button programming is defaulted.
TABLE 1.4 Settings that are defaulted with Feature 69
Feature Default Settings
LNR Empty SNR No Save Number Auto Hold No Phone Lock No Voice Call Allow Call Wait Deny Page Receive Yes Busy Ring Yes XFR Beep Enabled Touch Tone Off Headset Disable
Default Settings
1
Conditions
1. No Flexible Buttons will be changed
2. Any activated or deactiva ted f eatur e will be set back to default, but no database param-
eters such as Class of Service, Predefined Forwarding etc., will be changed.
DirectedCallPickup
See Call Pickup
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Extension User Guide
DistinctiveRing
Feature 7#
At default, all extensions ring the same way. However, each extension may select between four distinctive ring tones.
Distinctive Ring
1
Conditions:
1. The Telephone must be idle when the code is entered.
DoNotDisturb
Feature 4
Extension users may, have the ability to place their extension in Do Not Disturb. When invoked, Do-Not-Disturb (DND) prevents all calls, intercom or CO Line, from ringing at an extension in Do Not Disturb. DND may be activ ated while the telephone is in use or is idle. Some extensions with a more privileged Class of Service (COS) may have the ability to override an extension’s DND setting.
A short stutter tone is audible when DND is active. A digital telephone is capable of having the DND feature assigned to a programmable button, which will light whenever DND is active. Other extensions with a progr ammed DSS/BLF button of the extension that is in Do Not Disturb, will flash indicating that the extension is in DND.
Conditions:
1. Do Not Disturb cannot be enabled if any form of Station Call Forward is active
2. To redirect a ringing call to the attendant, press the preprogrammed “DND” feature but-
ton while the call is ringing.
3. When an extension is in DND, all other extensions with a DSS/BLF of that extension, will
flash indicating that the extension is in DND.
4. The DND feature code may be programmed on a programmable feature button.
5. A feature button programmed for the DND code will light steady, on the extension that
is in DND, whenever it is active
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Extension User Guide
DoNotDisturb‐Override
DND - Override is used to intercom an extension which has been placed in DND. At default no extension may override another extension that is in DND mode. If available to an exten­sion “override” will be displayed in the LCD when an extension has activated DND. Press the associated interactive button to override DND.
Conditions:
1. An extension in DND that has been overridden will tone ring indicating the override.
2. An extension in DND that has been overridden may invoke Forced Intercom Call For-
ward, which will redirect the call to the attendant.
3. The DND feature code may be programmed on a programmable feature button.
4. Only extensions with a more privileged (0 being the highest and 9 being the lowest)
Class of Service may override an extension in Do Not Disturb.
Do Not Disturb - Override
EnhancedLetteringScheme
The Enhanced Lettering Scheme is used to accommodate special characters that may be needed when entering an extension user names or when editing any of the prepro­grammed messages. There are five different lettering schemes to choose from, but only one can be selected for an installation. Use the “1"” key to select one of the special char­acters, when entering a name or preprogrammed message.
1
Conditions
N/A
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Extension User Guide
ExtensionFeatureStatusCheck
Extension Feature Status Check
1
Feature #8
Extension Feature Status Check allows digital telephone users to quickly view the setting and status for all user controlled features. It is also a great troubleshooting tool for techni­cians, allowing them to determine the status of specific features which are programmable by the user. Press the interactive button associated with next to scroll through the follow­ing features.
MAY 1 MON 10:00 LNR EMPTY next
• LNR = empty or the last number dialed
• SNR = No Saved Number
• Day COS = 0
• Night COS = 0
40
• Monitor COS = 5
• Auto Hold = Deny
• Phone Unlocked
• Voice Call = Allow
• Call Wait = Deny
• Paged = Allow
• Busy Ring = Allow
• XFR Beep = Enable
• Data Rate = 9600
• Forced LCR = N (No)
• Touch Tone = Off
• ECF = Disable
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Extension User Guide
Conditions:
1. Listed here are the default (factory) values for each of the displayed features. There-
fore, the actual values may appear different.
ExtensionPassword/PhoneLock
Feature 97
Each extension has a User Password which is needed to access certain features such as; Follow Me Forward, Authority Code, and Phone Lock features.
Conditions
1. Each extension can customize their password at any time.
2. The password of the extension that is programmed as the attendant, becomes the
“Attendant Password”.
Extension Password / Phone Lock
ExtensionPickUpGroups
Feature 54
Extension pick up groups allows you to dial a code and pick up an actively ringing call within your group. The digital telephone will give a short double tone burst and update the display to say “Pickup Failure” when attempting to pick up a call that is not within your group
Conditions
1. Extensions may be assigned to only one Extension Pick Up Group.
2. The pick up priority of a ringing call is: CO Lines and then intercom calls.
3. CO Line call priority is Camped-On, Recalling, Transferred, and Incoming.
4. Intercom call priority is Ringing then Voice Call.
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Extension User Guide
ExtensionReminder
Each extension has a private alarm that can be used to remind them of special appoint­ments, events, etc. When the alarm activates the user will hear ring tone for a programma-
Extension Reminder
ble period of time ranging from 10 to 60 seconds. After the programmed period the alarm is automatically canceled. The extension user can program the alarm to be activated once or always (repeated). When programmed for alw ays, the alarm will sound at the same time everyday.
Conditions:
1. The Alarm Clock feature code maybe programmed under any programmable flexible
2. The alarm clock will be automatically canceled after the programmed Alarm Play Time.
3. The display will be unchanged until [ack] is pressed or when the telephone is used for
1
Feature 92
feature button.
another call.
Flash–TelephoneCompanyLine
Feature 3
Flash – Telephone Company Line is a programmed setting that will determine what flash timing will be presented to the telephone company central office when the user issues a Hook-Flash command while connected to a Telephone Company Line. This feature is a requirement when the system is installed “behind” Centrex or PBX system. For easy access it is recommended, in these two cases, the Flash feature code should be programmed onto a Flexible Feature Button.
If Call Waiting service is provided, by the telephone company, the Flash feature to answer a second incoming call while connected to another outside party.
Conditions
1. The Flash code may be stored in any speed dial bin.
2. The Flash code may be stored in the Last Number Redial buffer.
3. The Speakerphone will display “/” to indicate the Flash.
4. Single line extensions must generate a hook -flash on the analog port then dial #3 to
generate a hook-flash on a CO Line.
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Extension User Guide
FlexibleFeatureButtonProgramming
Feature #3
Each digital telephone has dual-color Flexible Feature Buttons that can be programmed as a CO Line, extension, or feature. These are called flexible since each telephone is individu­ally programmed, and the programming may be changed at any time.
Flexible Feature But tons off er conv enient, one- button ac cess when act ivat ing desir able f ea­tures. Some programmed feature buttons will light when activated (Call Forward, DND, DSS/BLF, etc.), while others do not (Background Music, Call Pick-Up, Last Number Redial, etc.).
Use the following steps to program or reprogram a Flexible Feature Button:
1. At an idle telephone, Press the Feature Button
2. Dial #3
3. Press the button to be programmed.
Flexible Feature Button Programming
MAY 1 MON 10:00 PRESS FTR KEY
4. The feature currently programmed under the button will be displayed. For example if
the voice mail button were pressed the following will be displayed.
MAY 1 MON 10:00 F64____ show chg
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Extension User Guide
Flexible Feature Button Programming
1
5. To identify the feature code displayed, press show within 3 seconds of pressing the
flexible feature button.
MAY 1 MON 10:00 VOICE MAIL
6. To reprogram the feature key, press chg within 3 seconds of pressing the flexible fea-
ture button.
MAY 1 MON 10:00 SELECT FUNCTION
line ext feat
7. Select between “line”, “ext” or “feat”
• Line - 1 ~ 9 (depending on the configuration)
• Ext - Any Valid Extension in the system
• Feat - Any valid feature, must press the feature button first.
8. Example 1 - When programming an additional Telephone Company Line:
MAY 1 MON 10:00 LINE _
bksp save chg
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Extension User Guide
9. Enter the Telephone Company Line to add or press save to clear this button:
MAY 1 MON 10:00 LINE 09
bksp save chg
10. Example 2 - When programming an Extension:
MAY 1 MON 10:00 EXT _
bksp save chg
Flexible Feature Button Programming
11. Enter the extension that will appear on that flexible feature button or press save to
clear this button:
MAY 1 MON 10:00 EXT 22
bksp save chg
12. Example 3 - Programming a feature on a flexible feature button:
MAY 1 MON 10:00 FTR CODE:”
bksp save chg
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Extension User Guide
13. Enter the feature code as seen in the feature code table at the beginning of t his chapter
or press save to clear this button:
Forced Intercom Tone Ring
14. When entering in a new feature be sure to press the “Feature” button first - the “F”
must be the first button pressed or the feature will not operate correctly.
15. lift the handset to exit programming
MAY 1 MON 10:00 FTR CODE:F4
bksp save next
Conditions
1
1. If an invalid code is dialed a single tone burst (error tone) will be heard and the display
will show “CODE UNAVAILABLE.”
2. Valid fe atur e codes must be in the form of either “Fn” or “Fnn” where “F” is the feature
button and “n” is either a single-digit or two-digit code, including asterisk * and pound # dialed from the dial pad.
3. Any feature button programmed with a code previously assigned to a different feature
button will cause the previously programmed feature button to become unassigned.
4. Flexible Feature Buttons can be cleared of any feature code/directory number by press-
ing “save” before entering a code/number.
ForcedIntercomToneRing
*
When an extension is in Hands Free - Voice Announce mode, intercom calls will not for­ward, so the system allows callers to dial “*” to activate Forced Intercom Tone Ring which allows callers to ring the extension.
Conditions
1. It is not possible to force an extension from Tone Ring mode to Voice Announce mode if
the extension is set to Tone Ring mode.
2. When an extension leaves a Callback, the alert signal will ring.
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Extension User Guide
GroupCallPickup
Feature 54
See Call Pickup
HeadsetJack
Feature 9#
The headset jack on all Digital Speakerphones is a standard 2.5 mm jack, which will accept industry-standard headsets. A headset connected to the headset jack operates as an inte­gral component of the digital speakerphone. Once enabled the speaker button will act as the on and off button for the headset operation.
Conditions
Group Call Pickup
1. The Headset Jack can be found next to the Handset Cord jack.
2. External Headsets will require that the handset be removed each time a call is receive
Hold,System(Common)&I–HoldIndication
This feature allows the user to place any call on Hold by pressing the Hold button. If the extension that placed the call on hold has the CO Line is programmed on a Flexible button, the LED will light, and flash slowly. All other extensions with button appearances will be lit solid.
“I – Hold Indication” refers to the color difference of the LED’s. When an extension places a CO Line on Hold, I – Hold identifies that the call is holding for that extension with a flash­ing LED. A CO Line placed on hold by a different extension will change colors and be lit solid.
Conditions
1. When the conference initiator presses Hold, the conference parties will be placed on
Exclusive Hold. This feature is used when adding conference participates. The LED will flash green at the conference initiator’s extension.
2. Calls placed on Hold will hear Music-on-Hold, only if an external music source is connec-
tion.
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Extension User Guide
3. Calls placed on Exclusive (private) Hold, which have exceeded the programmed “Exclu-
sive Hold time”, will be automatically converted to System Hold.
4. There is a distinctive slow flash rate for a CO Line that is on System Hold.
5. There is a distinctive rapid flash rate for a CO Line that is on Exclusive Hold.
“Hold”RemindTime
“Hold” Remind Time
When the programmable “Hold Reminder” timer is ex ceeded, a single ring tone is heard at the extension that placed the call on hold. This reminder, will be repeated ea ch time the timer expires.
1. Hold Reminder applies to both intercom and CO Line calls.
2. Hold Reminder applies to CO Line calls that are on System Hold or Exclusive Hold.
Conditions
1
HoldingCallAnswer–Select
H
Holding Call Answer allows a user to place and retrieve calls on and off hold by pressing the H button. When several calls are holding at an extension, Holding Call Answer will access the CO line that has been holding for the longest period of time while placing the current call on hold.
Holding Call Answer works for all CO Lines regardless of the extension’s CO Line button programming. It is possible to retrieve calls that do not appear on a button at an extension via Holding Call Answer.
Single Line Extensions will use *6 to answer a call placed on hold at their extension and
*7 to answer a call placed on hold at a different extension.
Conditions
1. Holding Call Answer will also operate for intercom calls placed on hold.
2. If the person on Hold hangs up, the system will automatically release the held CO Line.
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Extension User Guide
HotKeyEnable/Disable
Feature #6
Hot Key is the automatic operation of dial pad keys while the telephone is idle. On an idle extension, once a digit is dialed the digital telephone become active, and begins processing all digits dialed. For example, one extension can dial another just by dialing the extension number.
Conditions
1. It is not recommended to disable the Hot Key Pad when Automatic Line Select (Prime
Line Pickup) Feature 95 is set to a CO Line or Line Group because, it will make inter- nal calling problematic.
2. If enabled, and the Feature key is the first button pressed, then the dial pad becomes
active. Therefore, when activating a feature and the feature button is the first button pressed, there is no need lift the receiver.
Hot Key Enable / Disable
1
HuntGroups
82~89
There are eight (8) Hunt groups that can be assigned up to 24 members. There a re three (3) types of hunt groups: All Ring, Linear Hunt, and Voice Mail. Hunt groups 1 through 8 correspond to extensions (dial codes) 82 – 89. At default, Hunt group 6, Dial Code 87, is reserved for Voice Mail and already contains the voice mail extension numbers 56 ~ 63. In addition, at default Hunt groups 88 and 89 have all extensions preprogrammed into them, and Door phones 1 and 2 (SLT Ports on the Option Module 36 and 37) are programmed to ring those hunt groups.
Linear Hunt
Stations in a linear hunt group ring in order that they are programmed. If a mem­ber in the sequence is busy , the next available member will ring, if all members are busy, the calling will get ring no answer. For instance, if Member 1 and Member 2 are busy, Member 3 will ring. As soon as the busy members are no longer busy, they are placed back into queue. When a pilot hunt group is dialed the members are always called in sequence, always starting with member 1.
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Extension User Guide
Intercom Calling - Non Blocking - Intercom But-
1. Hunt group members should be entered in the order that they should ring. If the first
2. When a call is presented to an all ring hunt group, and all extensions ar e busy , the caller
1
All Ring
When the pilot number for an all ring hunt group is dialed, all idle extensions within the group will ring.
Voice Mail Hunt Group
When connected to an integrated voice mail designating a hunt group as voice mail type will allow the system to send or dial digits, known as In-band signaling or digits, required by the voice mail system.
Conditions
entered extension is idle forwarded, it coul d cause all calls programmed to rin g the hunt group, to forward. Calls that ring an idle extension will not following station forwarding.
will receive a busy signal.
IntercomCalling‐NonBlocking‐IntercomButton
Intercom Calling allows a user to place an intercom call by dialing the intercom number corresponding to the extension to be called. A DSS/BLF button can be programmed for placing an ICM call by pressing one button. Hands-free intercom calls can be placed with­out using the handset. Background noise may restrict the suitability of hands-free connec­tions.
Each extension is capable of independently selecting how intercom calls are received. Either: Voice Announce Hands-Free or Tone Ringing mode Feature 98. See intercom Mode Selection.
Conditions
1. Intercom calls to telephones in Vo ice Announce - Hands-free are “logically” answered by
the system at the called extension. Therefore these calls cannot be picked up by other extensions using Group Call Pickup. Auto Line Selection is set to “ICM” Intercom at default. So, intercom dial tone is heard automatically upon lifting the handset or when pressing the S button. If a called extension does not answer you can invok e a callback to that extension by pressing the soft button under the “cbck” button.
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Extension User Guide
IntercomCallBack
Feature 91
The Intercom Call Back feature is used to queue for an extension that may be busy or unattended. The next time the telephone becomes idle, the Call Back Feature will automat­ically ring the telephone that initiated the Call Back Feature. When the initiator pr esses the speaker button or lifts the handset, the extension that received the Call Back will automat­ically begin ringing.
Conditions
1. An extension can only initiate one Call Back
2. No one Extension can have more than 5 Call Back queued at one time
LastNumberRedial
Intercom Call Back
Feature 8 or fixed redial button
Last Number Redial (LNR) allows the user to automatically dial the last number dialed from their telephone. The LNR feature will retain up to twenty 20 digits for each extension. The user can select a specific CO Line to be used with LNR by pressing that CO Line button or you may allow the system to automatically select a line. Another way of using the last number redial is to use the navigation keys, locate “Call Log”, and then press the up arrow, to view a list of the last 50 outgoing telephone numbers dialed.
Conditions
1. Last Number Redial only works with CO Line calls.
2. When LNR is activated the system will first select the previously used CO Line to dial. If
that CO Line is busy , an y idle CO Line in the same group will be selected. If all CO Lines are busy, a busy tone is heard and “ALL CO Lines BUSY” will be displayed.
3. The LNR feature code may be programmed on a programmable feature button.
4. LNR will repeat a hook-flash in the same sequence as it was first dialed. If a speed dial
number was first dialed LNR will dial the speed dial number and any subsequent manu­ally dialed digits.
5. If the Last Number Redial memory is empty, the telephone will receive error tone and
the telephone will display: “LNR EMPTY”
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Extension User Guide
LeastCostRouting
Feature 68
Least cost routing allows the system to evaluate each telephone number dialed to ensure that it is using the correct trunk route.
Least Cost Routing
1
Conditions
1. This must be enabled in Database Programming
MessageWaiting
Feature 96
When you call a busy or unattended extension, you will ha ve the option to send a message waiting indication. You may select to use the first interactive button or dial the feature code Feature 96. In addition, you can dial the message waiting code from your idle tele- phone and send a message without ringing the telephone.
1. Dial an extension number, for example Extension 11:
MAY 1 MON 10:00 EXT 11 cbck msg next
2. The extension must be ringing. If the extension answers in Hands free mode, then you
must press * to activate the ringing. Press msg to send a message.
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MAY 1 MON 10:00 EXT 11 call me preprog
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Extension User Guide
3. Press call me to send an immediate message to the extension. The called extension
(EXT 11) status bar will begin flashing.
Conditions
1. Feature *96 is used to disable a Message Waiting Indication.
2. The vm option will only be visible if an optional voice mail is installed.
Monitor‐SLTExtension
Feature 7*
The Monitor feature may be useful for purposes quality assurance, and allows conversa­tions to be monitored at other extensions. The extension which is monitoring the busy extension or CO Line must have a higher priority setting for its Monitor Class of Service than the extension which is being monitored.
Monitor - SLT Extension
Since this feature is very similar to Intrusion, it is possible to “shift” between these two fea­tures when Monitor has been invoked. The monitoring extension may press the “Mute” button to join in on an existing “Monitored” telephone call.
LEGAL NOTICE: This feature may violate privacy laws if used in a manner that is inconsis­tent with requirements of these laws. Manufacturer assumes no responsibility with regard to the use of this feature. It is provided for the virtue of ethical use only. YOU are responsi­ble for using this feature appropriately considering all applicable laws.
Conditions
1. The most privileged Class of Service is “0”, therefore, “9” is the least privileged level. At
default all extensions have a Monitor Class of Service of “5”.
2. Extensions with the same monitor Class of Service, may not monitor each other.
3. Monitor is only allowed if the called extension’s Monitor Class of Service is less privi-
leged than the calling ex tension’s Monitor Class of Service.
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Extension User Guide
Mute
The mute feature, which appears on a fixed button, allows the user to temporarily disable their microphone, which allows them to have a private con versation with someone in their office. Additionally, the “Mute” key is used to enable two-way communications when the “Off-Hook Voice Announce” is being used.
If the digital telephone is set to receive intercom calls using voice announce (Hands Free) and you are having a private conversation, simply press the mute key and the calling party can make an announcement, but will not be able to hear your conversation. You must
Mute
1
press the mute button to talk to the calling party. When the call is terminated, the mute button must be pressed again.
1. When MUTE is active, the display updates and the Auxiliary Lamp is lit solid.
Feature 76
Conditions
OffHookVoice Announce
Off-Hook Voice Announce (OHVA) allows the user to receive a voice announcement from another extension while they are using the handset on their telephone. The user’s speak er­phone is used to provide a second conversation path. An OHV A call may be rejec ted is the user chooses to not be interrupted from their current call.
1. To use Off Hook announce - Dial a busy Extension. For example Extension 11:
MAY 1 MON 10:00 EXT 11 cbck msg next
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Extension User Guide
2. Press the interactive button associated with next:
MAY 1 MON 10:00 EXT 11 camp voic vm
3. Press the interactive button associated with voic
4. The display will update and you are speaking over the extension’s speakerphone:
MAY 1 MON 10:00 VOICE TO EXT 11
Off Hook Voice Announce
5. The Called extension (in the example, extension 11) must have the receiver (handset)
off hook, or you will get one double ring burst, and the display will update:
MAY 1 MON 10:00 VOICE FAILURE
Conditions
1. The Called Extension must be off hook, on the handset, f or OHV A to work. If a headset
is being used and the handset is not off hook, OHVA will not work.
2. If the extension user has the “Mute” function activated, the line will remain muted until
the Off-Hook Voice Announce is complete.
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Extension User Guide
OnHookDialing(HotKeyPad)
On Hook Dialing (Hot Key Pad)
1
Feature #6
On Hook Dialing allows the user to monitor the dialing of an outgoing call through the built-in speaker. The user may place an outgoing call without lifting the handset, allowing for hands-free operation. Simply lift the handset receiver to speak privately. If you wish to return to handsfree operation, press the speaker button and replace the handset.
Conditions
1. It is not recommended to disable the Hot Key Pad when Auto Line Select (Prime Line
Pickup) Feature 95 is set to a CO Line or Line Group because it will make internal calling problematic.
OneTou ch Transfer
Extensions with a flexible button programmed as an extension can transfer a call by press­ing the button and hanging up.
Conditions
1. Extension User may customize their telephones using Feature #3.
Page
Feature 50
Extension users may initiate various one-way page announcements:
• All Paging - All paging zones internal and external.
• External Paging - Only external ancillary paging equipment.
• Internal Paging - Specific page groups
• Internal Paging - A system-wide internal page.
Related Features Meet Me Page (Feature 59)
Paging Allow (Feature #9)
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Conditions
1. Only one page will work at a time, if a second page is attempted, “PAGE BUSY” will be
displayed.
2. Single Line Telephone may initiate a Page, and use the Meet Me Page feature, but they
will not receive a page announcement.
Page(Allow/Deny)
Feature #9
The Page Allow/Deny feature allows a user to enter a code to toggle between allowing or denying pages at their extension. Background music programmed to play from this exten­sion is not affected. When in Page Deny mode, the telephone is still capable of initiating a page and use the “Meet Me” page feature. However, it will not be able to receive a page.
Page (Allow / Deny)
Conditions
1. The Page Allow/Deny feature code may be stored on a feature button.
2. This does not affect Intercom Calls or Voice Announce Private.
Page(MeetMe)
Feature 59
Meet me page allows the user to locate a person that is away from their desk or have no office location. Once paged, the party can answer the page, using any telephone in the system, by entering the “Meet Me” (Feature 59) code. Once the code is entered, the system creates a private intercom call and releases the page port.
Conditions
1. A page may be answered at any telephone, by dialing Meet Me Page code, even if the
page announcement is not heard over the telephone speaker.
2. The page may be a zone page or a system wide “all page”.
3. The Meet Me Page code may be programmed on any available flexible button.
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Extension User Guide
Pause/PauseInsertion
The Pause/Pause I nsertion featur e places a delibera te delay in dialing when placing an out-
Pause / Pause Insertion
going CO Line call from a stored number. Pause is useful in allowing access to special ser­vices where a delay is required. When entering a pause it will appear as a “P” on the telephone display. A pause may be inserted in a number stored as an extension Speed Dial number or in a System (Common) Speed Dial bin.
1. A pause occupies one digit position when stored in speed dial.
PhoneLock/Unlock
Feature 70
Conditions
1
Feature 97
The Phone Lock/Unlock feature allows a user to prevent ANY outgoing CO Line calls from their extension. The extension password is used to lock/unlock the telephone. This feature code is also used to program your private four-digit extension password.
The use of the feature (Phone Lock) will block all CO Line calls, including emergency calls such as “911”. Therefore, it is not recommended that any telephone be locked.
Conditions
1. When an extension is locked it can only make intercom calls; answer and retrieve calls
on hold are not affected.
2. If a user forgets their password it may be retrieved via the system database administra-
tion.
3. The programmed Attendant’s Private Password is used to enter Attendant Administra-
tion.
4. If a CO Line or CO Line call is attempted from a locked telephone, error tone will be
heard and the display will show “PHONE LOCKED”.
5. The Phone Lock feature code may be programmed on a Flexible Feature Button.
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Extension User Guide
PulsetoTon e(DTMF)Conversion
*
The Pulse to Touch Tone (DTMF) conversion feature enables the system to use Dial Pulse (rotary) outgoing telephone company lines and access special services which require DTMF tones. A limited number of applications may still only support Pulse dialing for outgoing calls, but after reaching an outside party the use of Touch Tone mode may be required.
Conditions
1. The dialing conversion can only be from pulse mode to tone DTMF mode, not from
DTMF back to pulse mode.
2. The Pulse-to-Tone code can be programmed in any speed dial bin.
3. When making a call on a CO Line with Pulse Rotary dialing, the digits following”*“will
be sent in DTMF tone mode.
Pulse to Tone (DTMF) Conversion
Recall
The Recall feature pertains to calls that are parked, on hold, or calls that have been trans­ferred to another extension. Calls which go unanswered after a preset period of time are “recalled” to the extension which initiated the park, hold or transfer. Recall reduces the
possibility that a call will go unattended.
Related Features Call Forward
Transfer Hold Park
Conditions
1. Recalling telephone company lines will follow Call Forward destination settings.
2. Recalls are not directed to the programmed Alternate Attendant extension.
3. When a holding or transferred call begins to recall, the outside party will hear transfer
ring-back tone.
4. During recall, the CO line returns to System Hold allowing any extension with normal
CO Line receive privileges to retrieve the recalling line.
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Extension User Guide
ReminderTon es
Reminder Tones are heard when accessing an intercom dial tone from an extension that has Call Forward or Do Not Disturb is enabled. This “stutter” dial tone is actually a rapid, recurring break in the intercom dial tone which reminds the user of the current extension availability status. If Call Forwar d or Do Not Disturb is act ivated, this reminder tone will be
heard when the extension user places an intercom call.
Related Features
Reminder Tones
Call Forward Feature 2 Do Not Disturb Feature 4
1. Once a digit is dialed the reminder tone is removed until the next time intercom dial
tone is heard.
Conditions
1
RingingLevel/MutedRinging
Ringing Level
Using the Volume up or Volume down keys, the ringing volume at each speaker­phone may be adjusted to one of four volume levels.
Muted Ringing
Incoming telephone company lines and intercom calls ring at the lowest ring vol­ume level when the extension is active. This “muted” condition applies only when the extension is busy. Muted ringing only happens when the called extension is busy, and it does not have busy or busy no answer forward enabled. In addition, Call Waiting Feature 99, must be enabled.
Conditions
1. Ringing levels can be adjusted from the lowest level 1 to the highest level 4.
2. An audible tone is heard when the maximum and minimum volume levels have been
reached.
3. As ringing levels are adjusted the current setting is displays on the LCD.
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Extension User Guide
RingingLinePriority
The Ringing Line Priority feature follows an established priority schedule when connecting incoming calls. This system wide parameter will automatically connect in coming calls based upon this priority when there are multiple incoming calls to an extension. The user may override priority answering by directly pressing the direct appearing CO Line line, CO Line group, feature button or by dialing an intercom number before going off-hook. The user may simply lift the handset to have the system assign the highest priority call to that extension.
Ringing Line Priority is: (Highest to Lowest)
• Callback - Extension
• Callback - CO Line Recalling
• CO Line call
• Transferred CO Line call
• Incoming CO Line call
• Incoming ICM call
Conditions
1. This is not a programmable parameter
RelayControl
Feature 61(x)
(x) = Relay 1 - 4
There are 4 relays on the Option Module which can be programmed to close when the code Feature 61 plus the relay 1 - 4 is dialed. For example, this closure can be used to open electronic door latches.
Ringing Line Priority
1
Conditions
1. The option module must be installed.
2. A Flexible button may be programmed to activate a specific relay. When the relay is
activated, the LED on the button will be lit solid.
3. If this feature code is dialed and the selected relay is not operational, one double tone
burst (error tone) is heard.
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Extension User Guide
SaveDialedNumber(SDN)
Feature 51
Save Dialed Number (SDN)
1
Saved Number Redial (SDN) is used to retain a telephone number, which was just dialed, to be used later. Once stored the number can be recalled by dialing the SDN feature code, regardless of what feature operations or numbers have been dialed at that extension since the number was saved. Only one number can be stored at a time.
Conditions
1. Saved Dial Number can store a maximum of sixteen 16 digits.
2. If all CO Lines are busy when the redial is attempted the display will show “ALL CO
LINES BUSY.”
3. The Save Dialed Number feature code may be stored on any Flexible Feature Button for
one-button storing and dialing operation.
SingleLineTel ep hone‐Flash
Single Line T elephones and similar analog devices uses a Hook -switch Flash or Flash button to administer call-processing operations like transfer and hold. This fundamental call con­trol is handled in the form of specific hook-switch operations. These are known as Hook­switch Flash or just Flash commands.
Conditions
N/A
Speakerphone
The Speakerphone allows users to place and receive calls ‘hands-free’.
Conditions
1. The speakerphone function is impacted by environmental conditions.
2. Operation of the speakerphone in high-noise areas may yield less than adequate
results. If this is the case in the area where your telephone is located, the handset may be used to improve connection conditions.
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Extension User Guide
3. To dial intercom numbers directly from an idle condition, the Hot Key setting must be
enabled. Otherwise, the extension user must press a programmed Intercom Button or press the ON/OFF button prior to dialing the extension number.
SecurityControl
Feature 62(x)
(X) = Sensor 1 - 4
There are 4 sensors on the Option Module which can be programmed to set off an alarm indication. Once tripped, the alarm can be programmed to alert internal extension with a special ring as well as calling an external location. To deactivate the Security Alarm Sensor dial Feature 62 and enter the password.
1. Enter Feature 62
Security Control
MAY 1 MON 10:00 SECURITY CTRL all 1st next
2. Select All, or 1st to activate all or just the first Security Alarm Sensor, press next to
select 2nd, 3rd, and 4th.
MAY 1 MON 10:00 SECURITY CTRL 2nd 3rd 4th
1
3. Enter the password that is used to activate and deactivate the Security Alarm Sensor.
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Extension User Guide
Speed Dial (ABBR) – Extension /System
4. The phone will return to idle
1. The option module must be installed.
2. A Flexible button may be programmed to activate a specific relay. When the relay is
1
3. Each Relay can be programmed as a Relay or a Sensor, but not both.
MAY 1 MON 10:00 SECURE PSWD: bksp show chg
Conditions
activated, the LED on the button will be lit solid.
SpeedDial(ABBR)–Extension/System
Feature 1
The Speed Dial feature allows users to store frequently dialed numbers. Each extension may store up to twenty (20) personal numbers 00 - 19 in the speed dial directory. Digital Telephones enter and store their speed dial number using Feature 1, to dial a stored number, press a CO Line and enter Feature 1, followed by the bin number 00 - 19. A short cut has been added to allow users to dial speed bins 00 - 11 quickly and easily. The user presses the Feature Button followed by one of the 12 flexible buttons (not Line but­tons), which are preprogrammed with station speed bins 00 - 11.
Single Line Telephones can also store up to 20 station speed bins using the #1 feature code. To dial a speed bin a Single Line Telephone uses the *1 feature code.
The system may store eighty (80) numbers 20 - 99 for system-wide access. Syst em Speed Dial numbers can be programmed by Attendant Administration (Feature #0) or cus­tomer database programming.
Each Speed Dial Bin can store up to 16 digits, if more are required, speed bins may be chained together using the Feature 1, plus the next speed bin to be used. See Example 3 for entry examples.
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Extension User Guide
Programming System Speed Dial
Extension Speed bins are programmed and ex clusiv e to each extension, system speed bins are for system wide use. To program an Extension or personal speed bin:
1. Enter Feature 1, and the speed dial bin to be programmed. Valid entries are 00~19.
MAY 1 MON 10:00 EMPTY chg
2. Press chg
MAY 1 MON 10:00
bksp save chg
3. Enter the number, up to 16 digits. If more are needed enter Feature 1 and enter
another speed bin. This will “Chain” the two speed bins together allowing you to dial one speed bin location and have both speed bins dialed. Press save
MAY 1 MON 10:00 ABBREV. NO: _ bksp show chg
Speed Dial (ABBR) – Extension /System
1
4. Enter the next speed bin to be programmed press speaker to exit.
Examples:
1. Example 1 - To enter a CO Line Flash (“hook-flash”) in a System Speed number, press
Feature 3. The stored “hook-flash” is indicated by a “/” character at telephones with displays. For example to enter “FLASH1389” in a system speed number the
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Extension User Guide
Speed Dial (ABBR) – Extension /System
1
entry would be: “Feature 3 + 1389“. The displayed system speed number
would be “/1389”.
2. Example 2 - To enter a “Pause” in a System Speed Dial, press Feature 70. A stored
pause is indicated by a “P” character. For example to enter “9P01188635773141” into a system speed number the entry would be “9 + Feature 70 + 001188635773141. The displayed system speed number would be “9P01188635773141”.
3. Example 3 - To chain one speed dial number to another, press Feature 1 the speed
dial number location to dial. For example; if a very long telephone number will not fit into one speed number location, split the number into two locations. To store the num­ber “12345678901234567890”, for example, into locations 20 and 21:
• Enter into location 20: “1234567890Feature 1 21”.
• Enter into 21: “1234567890”
• Dial this sequence of numbers by accessing only Speed bin location “20.”
Special Entry Codes:
TABLE 1.5 Special Entry Codes
Display Entry Code Description
#The Pound Key
# @ Feature 1 / Feature 3 P Feature 70
Chaining Speed bins together Flash command to insert a flash in the dialing string Insert a pause when dialing the preprogrammed numbers
Conditions
1. A maximum of 16 digits can be entered into any one speed bin.
2. The system can be programmed to allow System Speed Dial Numbers to override Toll
Restriction settings both CO Line and Extension Classes of Service.
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Extension User Guide
StatusMessage
Feature 90
Digital Extension users may set a status message to alert intercom calls of the extension users current status. The user may select between 6 preprogrammed messages, or cus­tomize one each time it is used. Preprogrammed messages include:
Number Message Number Message
1Out for Lunch5Out of Office 2Be Back Soon6On Vacation 3 Left for the Day 7 Empty - Customizable 4 In a Meeting
Status Message
Conditions
1. The Status message will work even if the extension is in DND
2. The called extension must be ringing to see the status message. If answered in hands-
free mode, the status does not display.
3. When customizing number 7. Empty, use the standard keypad entry process.
TABLE 1.6 Key Pad Entry Procedure
Digits Depression 1 Depression 3 Depression 2 Depression 4
1 Special Characters 2A B C 3D E F 4G H I 5J K L 6M N O 7P Q R S 8T U V 9W X Y Z * enters numeric if press before, lower case if after # Space or go to the next character
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Extension User Guide
TextMessages
The interactive LCD Display gives the user several options when calling a busy or unat­tended extension. For example, the user may press “cbck” to leave a generic call back message or press msg and select “preprog” and leave a preprogrammed text message. There are 6 preprogrammed messages:
TABLE 1.7 Preprogrammed Messages
Text Messages
1
Preprogrammed Messages
Have a good Day Call Operator Call Home Call Back Friend Visiting Urgent Empty - Customizable
Conditions
1. The called extension must be ringing to see the status message. If answered in hands-
free mode, the status does not display.
2. When customizing number 7. Empty, use the standard keypad entry process.
TABLE 1.8 Key Pad Entry Procedure
Digits Depression 1 Depression 3 Depression 2 Depression 4
1 Special Characters 2A B C 3D E F 4G H I 5J K L 6M N O 7P Q R S 8T U V 9W X Y Z * enters numeric if press before, lower case if after # Space or go to the next character
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Extension User Guide
Tou ch ToneOn/Off
Feature #1
Touch T one On/Off can be used to customiz e a users’ tele phone tactile response of dial pad key operation. The factory setting is; Touch Tone “Off”. While ON; operation of the dial pad button/keys will cause a subtle beep tone to be emitted from the telephone speaker as an assurance that this button operation was successful.
Conditions: N/A
Transfer
T ransf er is used to deliver calls at one extension to another extension while maintaining the privacy of the connection. This means that calls can be routed to system destinations (Extensions, Hunt Group, Voicemail Group, etc.) in suc h a way that the wrong part y cannot easily intercept them.
There are two (2) types of transfer you may use: Screened (talk) Transfer and Unscreened Transfer.
Screened Transfer – means that before the transfer is completed, the call is
announced to the destination extension. This transfer method provides the transfer­ring party with the option to reroute the call being transferred if the selected destina­tion is determined not appropriate.
Unscreened Transfer – simply delivers the call to the destination selected regardless of
the destination readiness to accept the call.
Until the transfer is complete, the outside line is placed on Exclusive Hold and can only be retrieved by the transferring telephone or the receiving telephone.
Calls that are transf erred ar e subject to a unique tr ansfer recall time. Transferred calls that go unanswered at the destination will recall (ring) to the transferring party when this timer expires. There are two recall timers that affect transferred calls; Transfer Busy Recall Time and Transfer Idle Recall Time. Idle and Busy represent the status of an extension for unsu­pervised transfer scenarios. (If the extension destination is busy the Transfer-Busy Timer is used. If the extension destination is idle the Transfer-Idle Timer is used.)
Touch Tone On/Off
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Extension User Guide
Related Features Recall Transfer Beep Enable Feature 79 Call Forward Feature 2 Forced Intercom Tone Ring Feature 98 Tone Ringing *
Transfer Beep
1
Conditions
1. Transferred CO Lines that recall are placed on system hold at the time the recall occurs.
2. When a transferred CO Line recalls, the line number and extension number where the
call was transferred will be displayed.
3. The transferred connection party will hear ring-back tone while the call is transfer ring-
ing.
4. CO Line calls and intercom calls may be transferred.
5. In screened transfer, if the destination extension answers the intercom call in Voice
Announce Hands-free mode and does not go off hook, the transferred connection will transfer ring at that extension.
6. In screened transfers, if the destination extension answers the intercom call by lifting
the handset, the transferred connection is connected to the destination extension immediately when the transfer operation is complete.
TransferBeep
Feature 79
When a call is transferred an audible tone is heard. Dial Feature 79 to disable this tone.
Conditions: N/A
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Extension User Guide
Voic e Announce/Hands‐freeReply
Feature 98
The telephone provides the ability to receive incoming intercom with voice announce enabled, or disabled. When voice announce is enabled both parties will be able to speak without pressing additional buttons. However, if set to voice announce deny, the receiving extension will receive ringback tone and must lift the handset receiv er or press the speaker button to answer the call.
For private conversations, press the mute button on your telephone, and the voice announce option becomes private. You must press the mute button to speak to the calling party. The mute button must be reactivated each time.
The user can select between these modes as their needs change.
•Voice Announce – Hands Free Mode: Hands free, gives the station user the
ability to receive incoming intercom calls, without having to press any but­tons. The user receives a tone burst; the user and the intercom caller are instantly connected, and can converse freely.
•Tone Ring mode – All calls to this extension will ring. The user must press
either the speaker button or the lift the handset.
•Voice Announce Private – Once the mute button is activated the next call
will be considered private so the calling party cannot hear the private conver­sation.The mute button must be reactivated after each call
Conditions
1. Extensions programmed for Hands-free (V oice Call Allowed) are automatically answered
so calls will not automatically forwarded.
2. Extensions in Ring or Page Mode with Voice Call Allowed, can still receive Voice Calls if
the calling Extension presses the “*” key while the extension is ringing.
3. Extensions in Ring or Page Mode with Voice Announce Denied Cannot receive Voice
Announce calls.
4. During Tone Ringing, the LED associated to the S button will flash.
5. If a Flexible Feature Button has been programmed with the Intercom Mode Selection
Code Feature 98 the LED associated to that button will indicate the current mode selection as follows:
Voice Announce / Hands-free Reply
1
Voice Call - Hands Free LED will light steady Tone Ringing Mode LED will Flash
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Extension User Guide
Voice Call Recorder (One Touch Record)
1
Voic e CallRecorder(OneTouchRecord)
Feature 67
The Voice Call R ecorder (One Touch Record) function is directly related to the digitally inte­grated Voice mail system. If enabled in the database, this feature allows users to record external (CO Line) conversations. When the Voice Recorder is activated, a connection is established between the extension and the Voice mail system. The conversation is recorded in the extension’s voice mailbox and stored in the “Clip Board” area.
Note:
Requires the integrated Voice Mail System
Conditions
1. The feature may program a Flexible Feature button.
2. If a Flexible Feature Button is used for this feature... During recorder setup the associ-
ated LED (lamp) for that button will light steady. When the recording begins the lamp will change color but it will remain lit solid.
3. Extensions programmed into the Automatic R ecord Group , will not begin r ecording until
Call Duration Timer has expired.
4. Placing a call on hold constitutes completing a call and ends the recording function.
Therefore, the feature code saving the recording must be dialed before placing the call on hold.
Volu m e Control
The digital speakerphone is equipped with a volume control that is used to adjust the vari­ous volume settings of the telephone. The following functions can be adjusted:
• Background Music
• Paging
• Headset Mode
• Speakerphone
• Handset
• Ringer volume
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Extension User Guide
Adjustment for each function is made while that function is in use. The digital phone remembers the volume level selected for each function the next time that f unction is used. The Ringer volume adjustments allow for 4 (four) volume levels.
Whenever the various mode is active, press the Volume UP or DOWN Keys as necessary. The volume for this mode/function is now set.
Conditions
1. Users may adjust the ringing volume while the Digital Speakerphone is not in use or
while it is ringing.
2. When adjusting the ring volume, the display will temporarily show the current setting.
3. When attempting to adjust the ringing volume beyond the highest or lowest setting, a
single ring burst is heard to indicate that further adjustment is not possible.
4. Volume settings do not affect the transmit volume, only the receive volume.
5. Any conversation with an outside party will not be able to detect volume is increases or
decreases.
Warning Tone / CO Line Call Limiter
WarningTo ne /COLineCallLimiter
Each extension may be programmed with a w arning tone, and telephone company line call limiter. Each inbound or outbound call is monitored for the length of the call, once the warning time timer is reached the caller will receive the warning tone every 20 seconds for the duration of the call. In addition, the extension can be programmed to terminate the call after the first warning tone is heard. This feature is useful in a lobby or retail environment where lengthy calls are to be discouraged.
Conditions
1. This feature is not recommended as a “Toll Saver” option and should be used only for
specific applications.
2. Additional calls can be made at the extension following the expiration of the
Tone/Drop Call operation
.
Warning
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Extension User Guide
Voice ProcessingSystem
The optional voice processing system is designed to assist you in your daily tasks. Your voice mailbox becomes your primary assistant which can call you when you have a new message, as well as emailing you a copy of each message.
Using your Mailbox
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UsingyourMailbox
If the voice processing system is installed in your telephone system, the display will indi­cate how many New messages, and how many Saved messages ar e c urrently in your mail­box.
In the display you will see “N:00” which mean s that you hav e no new messages; if you had one new message the display will show “N:01”. Saved messages are indicated by the “S:00”, which means that you have no saved messages. The following display is an idle telephone display:
MAY 1 MON 10:00 VMAIL N:01 S:02
CID 11
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Setup
The following steps are used to set up your mailbox:
1. Press the “Voice Mail” Button.
2. Enter your password - Default password is 0000.
3. Press 3 to change your password from the default 0000.
4. Press 4 to record a personal greeting.
5. Press 5 to record the name that will be associated with this mailbox.
Your mailbox will give you the following list of options:
Extension User Guide
Set up
1 - Listen to new messages
Press 1 to listen to any new messages in your mailbox.
2 - Send a new message
Press 2 to send a message to another subscriber in the voice processing system.
3 - Change password
Press 3 to change your password. At default the passwor d is 0000, and should be changed to something that you will remember, but is not easy for others to figure out. Try to avoid numbers like 1234 or 1111 because they may be easy to figure out.
4 - Record Greetings
Press 4 to customize your mailbox, you should record a personal greeting, that is informa­tive to the caller. For example, “Hi, you’ve reached Ken, today Monday May first, I will be out of the office, but I will be checking my messages, so please leave me a message that
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includes the time of day that you called, and anything that you would like to verify before calling you back. Thank you for calling.”
5 - Record Name
Press 5 to record your name. This is used whenever is transferred to your mailbox from the auto attendant. The name should only include your first and sometimes your last name. For example, you may say “Ken” or “Ken Williams”.
6 - Set Pager Notification
Press 6 to activate and enter a pager telephone number. Once activated, the pager will be
Set up
notified each time a new message is received. Enter the pager telephone number, any delay needed after the telephone number is dialed, any numbers needed before sending the pager information, and finally enter the pager information that will be sent.
7 - Remote Notification (Cell Phone)
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Press 7 to activate and enter the remote telephone number to be dial ed when a new mes­sage is left in your mailbox. Y our mailbox will dial this number and it begin to play the mes­sage that indicates that you have a new voice mail message, and to enter your password to retrieve the message. This message begins to play as s oon as it dials your remote tele ­phone number, so when you answer your telephone it may not be at the beginning of the messages. Just input your password and you will be able to retrieve your messages.
8 - Assistant Extension
Press 8 to set up an assistant extension. A caller will have the option to be transferred to the assistant extension rather than leaving a message in your mailbox.
9 - Direct Message Delivery
Press 9 to activate direct message delivery which will send callers that are in the auto attendant directly to your mailbox, without ringing your extension first.
0 - Reroute Caller to another Extension
Press 0 and input a new extension number where callers should be routed to when they enter your mailbox number. This can be very helpful when another extension is covering for you while you are on an extended absents.
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* - Clipboard Recording (One Touch Record)
All messages that are recorded while on a telephone call are placed into the “Clipboard” area. These messages do not send any type of message notification to the extension, pager or remote telephone numbers.
ListeningtoMessages
When you have a new message, your mailbox will notify you at your extension, in the dis­play and with a visual flashing LED indication.
Enter your mailbox and press 1 to listen to your new messages.
Listening to Messages
After listening to a new message, you will be presented with the following options:
1 - Listen
Press 1 to listen to new messages
2 - Save
Press 2 after listening to a new message if you would like to save the message. Messages are saved for up to 30 days. Messages that are stored for longer then 30 days will be deleted.
3 - Delete
Press 3 to delete the message that you have just listened to; you must press 1 to confirm deletion of the message.
4 - Reply
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Press 4 to reply to the message. This only works when a subscriber sends you a message from their mailbox.
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Extension User Guide
5 - Envelope Information
Press 5 to listen to the heade r or envelope information such as the time an d date that the message was received.
6 - Copy the message to another subscriber
Listening to Messages
Press 6 to copy or forward the message to another subscriber. The message can be copied with or without comments, and to multiple subscribers. To copy to multiple subscribers, enter the first mailbox number then press #, and then enter the next mailbox number and press #, continue unit all mailboxes are entered. Press ## when you are done copying the message.
* - Skip to the next message
Press * to skip over this message to jump to the next message.
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A
Access Specific CO Line 13 Account Code 13, 16 Answering Machine Emulation 13, 16 Assistant Extension 76 Attendant 13, 17 Attendant Administration 13, 18
CFW Auxi Lamp 18 Incoming Filter R 18 Incoming Filter U 18 Sensor Function 18 Service Mode 18 Shutdown Voic e Mail 18
System Speed Dial 18 Authority Code 22 Authority Code (traveling COS) 13 Automatic Hold 23 Automatic Hold Allow/Deny 13 Automatic Record 13 Automatic Select 24 Automatic Selection 13
B
Background Music 13, 25 Busy Forward 29 Busy Lamp Field 26 Busy Ring Allow/Deny 13, 27
C
Call Back 13, 28 Call Extension 8 Call Forward 13
Busy 29
CO Line only 29
External 29
Follow Me 29
Idle 29
Intercom 29
Intercom and CO Line 29
No Answer 29
One Button 32 Call Log 8, 34 Call Park 13, 33 Call Pick Up 34 Call Pickup Directed 13 Call Pickup Group 13 Call Wait Allow/Deny 14 Call Waiting 35 Caller ID (CID) 13 Camp On (Busy CO Line) 14 Camp On (Busy Extension) 14 CFW Auxi Lamp 18, 20
Change Mailbox Password 75 Clipboard 77 CO Line
Specific Line Access 16 CO Line Access 14 Conference 14, 35 Copy 78
D
Data Rate 14 Day and Night modes 36 Day/Night Mode 14 Default Flexible Buttons 14, 36 Default Setting 14 Default Settings 37 Delete 77 Direct Message Delivery 76 Direct Station Selection 26 Directed Call Pick Up 14 Display Definition 9, 10 Distinctive Ring 14 Distinctive Ring Tones 38 DND - Override 39 Do Not Disturb 26, 38 Do Not Disturb (DND) 14 Door Phone 8
E
Ending a Call 12 Enhanced Lettering Scheme 39 Envelope Information 78 Extension Alarm 42 Extension Feature Status 14 Extension Feature Status Check 40 Extension Password - Phone Lock 14 Extension Pick Up Groups 41 Extension Reminder 14, 42 Extension Reminder Delete 14 Extension Speed Dial 64 Extension User Password 41 External Forward 29
F
Feature Code List 8 Feature Codes 13 Flash
Single Line Telephone 62 Flash – Telephone Company Line 42 Flash (PBX/CO) 14 Flexible Button
Ext 27
Feat 27
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Line 27 Flexible Feature Button 43 Flexible Feature Button Programming 14 Follow Me Forward 29 Forced Intercom Tone Ring 46
G
GROUP 24 Group Call Pickup 14
H
Handset to Speaker 12 Header Information 78 Headset 14 Headset Jack 47 Hold 47 Hold Reminder 48 Hold Retrieve (SLT) Different Extension 14 Hold Retrieve (SLT) Same Extension 14 Holding Call Answer 48 Hot Dial 14 Hot Key 49 Hot Key Pad 56 Hot Line 14 Hunt Group
All Ring 50
Linear 49
Voi ce Mail 5 0 Hunt Groups 49
I
ICM 24 Idle Forward 29 Incoming Filter R 18, 20 Incoming Filter U 18, 20 Interactive Buttons 7 Intercom Call Back 14, 51 Intercom Calling 50 Intercom Calls 10
K
Key Pad Entry Procedure 67
L
Last Number Redial 14, 51 Least Cost Routing 14, 52 LINE 1 24 listen 75
M
Mailbox Password
Change 75
Mailbox Set up 75 Meet Me Page 57 Message Menu 77 Message Waiting 15, 52 Monitor - Extension 15 Monitor-SLT 53 Multiple Mailbox Button 15 Music 8 Mute 15, 54 Muted Ring 60
N
Navigation Keys 8, 34 Night Mode (Attendant) 15 No Answer Forward 29 NULL 24
O
Off-Hook Voice Announce 54 On Hook Dialing 56 One Button Call Forward 32 One Touch Record 72 One Touch Transfer 56 Operator Code 28 OUTG TR 24 Outside Line Call 11
P
Page 8, 15, 56
Meet Me 57 Page Allow/Deny 15, 57 Page Answer (Meet Me) 15 Pager Notification 76 Pause 15, 58 Phone Lock 15 Phone Lock/Unlock 58 Pulse to Tone 15 Pulse to Touch Tone 59
R
Recall 59 Record Greeting 75 Record Name 76 Relay Control 15, 61 Reminder Tone 60 Remote Notification 76 Reply 77 Reroute Caller 76 Ring Volume 60 Ringing Line Priority 61 Ringing Operation 11
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Save 77 Save Dialed Number 15 Saved Number Redial 62 Screened Transfer 69 Security Control 15 Security Sensor Control 63 Send 75 Sensor Function 18, 20 Service Mode 18, 19 Shutdown Voic e Mail 18 Single Line Telephone Flash 62 Skip 78 Speaker to Handset 12 Speakerphone 62 Speed Dial Bin
Extension 64 Speed Dialing (Abbr Dialing) 15 Speed Dialing (SLT) 15 Status Message 15, 67 System Speed Bin 19 System Speed Dial 8, 18
T
Text Message 68 Touch Tone On/Off 69 Touch Tone on/off 15 Transfer 69 Transfer Beep 15, 70 Traveling Class of Service 22
U
Unscreened Transfer 69 Using your Mailbox 74
V
Voice Announce Hands Free 71 Voice Announce Mode 46 Voice Call Allow/Deny 15 Voice Call Recorder 72 Voi ce Mail 1 5 Voice Mail Shutdown 21 Voice Processing System 74 Voi ce Recording 1 5 Volume Control 72
W
Warning T one 73
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Part Number: 45PDPUG
© Copyrigh XBLUE Networks, LLC 2006
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