Xantrex TC1012, TC1512, TC2012, TC3012, TC4012 Owner's Manual

TC1012

10A–12V
TC1512
TC2012
TC3012
TC4012
TC5012
TC6012

TC1524
TC2024
TC3024
TC5024

15A–12V

20A–12V

30A–12V

40A–12V

50A–12V

60A–12V

15A–24V

20A–24V

30A–24V

50A–24V

Owner’s Guide

Series Battery Charger

™

Truecharge

2
Series Battery
Chargers

Owner’s Guide

About Xantrex

Xantrex Technology Inc. is a world-leading supplier of advanced power electronics and
controls with products ranging from small mobile units to utility-scale systems for wind,
solar, batteries, fuel cells, microturbines, and backup power applications in both grid­connected and stand-alone systems. Xantrex products inclu de inverters, battery chargers,
programmable power supplies, and variable speed drives that convert, supply, control,
clean, and distribute electrical power.

Trademarks

Truecharge™ 2 Series Battery Char ger is a tr ademark of Xantrex I nternational. Xantrex is
a registered trademark of Xantrex International.

Other trademarks, registered trademarks, and product names are the property of their
respective owners and are used herein for identification purposes only.

Notice of Copyright

Truecharge™ 2 Series Battery Charger Owner’ s Guide © June 2008 Xantrex
International. All rights reserved.

Exclusion for Documentation

UNLESS SPECIFICALLY AGREED TO IN WRITING, XANTREX TECHNOLOGY INC.
(“XANTREX™”)

(

A) MAKES NO WARRANTY AS TO THE ACCURACY, SUFFICIENCY OR SUITABILITY OF ANY
TECHNICAL OR OTHER INFORMATION PROVIDED IN ITS MANUALS OR OTHER
DOCUMENTATION.

(

B) ASSUMES NO RESPONSIBILITY OR LIABILITY FOR LOSSES, DAMAGES, COSTS OR
EXPENSES, WHETHER SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL,
WHICH MIGHT ARISE OUT OF THE USE OF SUCH INFORMATION. THE USE OF ANY SUCH
INFORMATION WILL BE ENTIRELY AT THE USER’S RISK; AND

(C) REMINDS YOU THAT IF THIS MANUAL IS IN ANY LANGUAGE OTHER THAN ENGLISH,

ALTHOUGH STEPS HAVE BEEN TAKEN TO MAINTAIN THE ACCURACY OF THE TRANSLATION,
THE ACCURACY CANNOT BE GUARANTEED. APPROVED XANTREX CONTENT IS CONTAINED
WITH THE ENGLISH LANGUAGE VERSION WHICH IS POSTED AT WWW.XANTREX.COM.

Date and Revision

June 2008 Rev A

Part Number

975-0401-01-01

Product Numbers

804-1210, 804-1215, 804-1220, 804-1230, 804-1240, 804-1250, 804-1260, 804-2415,
804-2420, 804-2430, 804-2450

Contact Information

Telephone: [phone] (toll free North America)

1 408 987 6030 (direct)

[phone] (Europe)

Fax: [phone] (toll free North America)

[phone] (Europe)

Email: [e-mail]
Web: www.xantrex.com

About This Guide

Purpose

The purpose of this Owner’s Guide is to provide explanations and
procedures for operating, maintaining, and troublesho oting the Xantrex™
Truecharge™ 2 Series Battery Charger.

Scope

The Guide provides safety and operating guidelines as well as
information about troubleshooting the unit. It does not provide details
about particular brands of batteries. Please consult individual battery
manufacturers for this information.

Audience

The Guide is intended for users and operators of the Xantrex™
Truechar ge™ 2 Series Battery Charger. If a professional installer is used,
the installer should be a certified technician or electrician and should use
the Truechar ge™ 2 Battery Charger Installation Guide (doc. part number:
975-0402-01-01).

Organization

This Guide is organized into three chapte rs and one app endix.
Chapter 1 describes the standard features of a Truecharge™ 2 Battery

Charger, as well as its protection features. It also provides information on
the different parts of the Truecharge™ 2 Battery Charger including
information on the optional remote panel.

Chapter 2 describes the operating states and provides procedures for
charging a battery and performing an equalization.

Chapter 3 contains information and procedures for troubleshooting your
Truecharge™ 2 Battery Charger.

Appendix A contains physical, electrical performance, and regulatory
approval specifications for the Truecharge™ 2 Battery Charger.

iii

About This Guide

Conventions Used

The following conventions are used in this guide.

WARNING

Warnings identify conditions or practices that could result in
personal injury or loss of life.

CAUTION

Cautions identify conditions or practices that could result in
damage to the unit or other equipment.

Important:

for you to know, but not as serious as a caution or warning.

This Guide contains information for 11 product models of the
Xantrex™ Truecharge™ 2 Series Battery Charger.

The 12V models are: TC1012, TC1512, TC2012, TC3012,
TC4012, TC5012, and TC6012. When being refe rred to
individually, the product will be referred to by its model
name.

The 24V models are: TC1524, TC2024, TC3024, and
TC5024. When being referred to individually, the product
will be referred to by its model name.

When all models are being referred to, they will be referred to
as Truecharge™ 2 Battery Chargers.

These notes describe things which are important

Related Information

You can find more information about Xantrex Technology Inc. as well as
its products and services at www.xantrex.com

iv 975-0401-01-01

Important Safety Instructions

READ AND SAVE THIS OWNER’S GUIDE FOR FUTURE

REFERENCE.

This chapter contains important safety, installation, and
operating instructions for the Xantrex™ Truecharge™ 2
Series Battery Chargers.

1. Before installing and using a Truecharge™ 2 Battery
Charger, read all instructions and cautionary markings on
a Truecharge™ 2 Battery Charger unit, the batteries, and
all appropriate sections of this guide.

CAUTION: Risk of injury

T o reduce the risk of injury, charge only properly rated (such as
12 V and 24 V) lead-acid (GEL, AGM, Flooded, or lead­calcium) rechargeable batteries. Other battery types may burst,
causing personal injury and damage.

2. Do not expose the Truecharge™ 2 Battery Charger to
rain, snow, spray, or bilge water. To reduce risk of fire
hazard, do not cover or obstruct the air intake vent
openings. Do not install the Truecharge™ 2 Battery
Charger in a zero-clearance compartment. Overheating
may result.

3. This appliance is not intended for use by persons
(including children) with reduced physical, sensory, or
mental capabilities or lack of experience and knowledge,
unless they have been given supervision or instruction
concerning use of the appliance by a person responsible
for their safety. Children should be supervised to ensure
that they do not play with the appliance.

v

Safety

4. To avoid a risk of fire and electric shock, make sure that
existing wiring is in good condition and that wire is not
undersized. Do not operate the Truecharge™ 2 Battery
Charger with damaged or substandard wiring.

5. The use of any attachments not recommended or sold by
Xantrex, may result in risk of fire, electric shock, or
injury to persons.

6. Do not operate the Truecharge™ 2 Battery Charger if it
has received a sharp blow, been dropped, has cracks or
openings in the enclosure (especially when the fuse cover
has been damaged and will not close), or otherwise
damaged in any other way. If the Truecharge™ 2 Battery
Charger is damaged, see the Warranty section.

7. Do not disassemble the Truecharge™ 2 Battery
Charger—there are hazardous voltages within. It contains
no user-serviceable parts. See Warranty for instructions
on obtaining service. Attempting to service the
Truecharge™ 2 Battery Charger yourself may result in a
risk of electrical shock or fire and will void your
warranty. Internal capacitors remain charged after all
power is disconnected.

8. To reduce the risk of electrical shock, disconnect both
AC and DC power from the Truecharge™ 2 Battery
Charger before attempting any maintenance or cleaning
or working on any circuits connected to the T ruecharge™
2 Battery Charger. Turning off using the on/standby
button on the remote panel will not reduce this risk.

9. The Truecharge™ 2 Battery Charger must be provided
with equipment-grounding conductors connected to the
AC and input ground, and from chassis to the DC ground.

vi 975-0401-01-01

WARNING: Explosion hazard

10. Working in the vicinity of lead-acid batteries is
dangerous. Batteries generate explosive gase s during
normal operation. Therefore, it is of utmost importance
that each time before servicing the unit in the vicinity of
the battery, that you read this manual and follow the
instructions exactly.

11. To reduce the risk of battery explosion, follow these
instructions and those published by the battery
manufacturer and the manufacturer of any unit yo u
intend to use in the vicinity of the battery. Review
cautionary markings on these products and on the engine

Safety

Personal Precautions When Working With
Batteries

WARNI NG: B

LECTRICAL SHOCK

E

IRCUIT CURRENT

C

ENTED GASES

V

1. Have someone within range of your voice or close
enough to come to your aid when you work near a lead ­acid battery.

2. Have plenty of fresh water and soap nearby in case
battery acid contacts skin, clothing, or eyes.

3. Wear proper, non-absorbent gloves, complete eye
protection, and clothing protection. Avoid touching your
eyes and wiping your forehead while working near
batteries.

ATTERIES PRESENT RISK OF

, B

URN FROM HIGH SHORT

, F

IRE OR EXPLOSION FROM

. O

BSERVE PROPER PRECAUTIONS

-

.

975-0401-01-01 vii

Safety

4. If battery acid contacts skin or clothing, wash
immediately with soap and water. If acid enters your eye,
immediately flood it with running cold water for at least
twenty minutes and get medical attention immediately.

5. Never smoke or allow a spark or flame near the engine or
batteries.

6. Use extra caution to reduce the risk or dropping a metal
tool on the battery. It could spark or short circuit the
battery or other electrical parts and could cause an
explosion.

7. Remove all personal metal items, like rings, bracelets,
and watches when working with batteries. Batteries can
produce a short circuit current high enough to weld metal
to skin, causing a severe burn.

8. If you need to remove a battery, always remove the
ground terminal from the battery first. Make sure all
accessories are off so you don’t cause an arc.

9. Never charge a frozen battery.

PREPARING TO CHARGE

10. Make sure the area around the battery is well ventilated.

11. Make sure the voltage of the batteries matches the output
voltage of the battery charger.

12. Clean battery terminals. Be careful to keep corrosion
from coming into contact with your eyes and skin.

13. Study and follow all of the battery manufacturer's
specific precautions, such as removing or not removing
cell caps while charging, whether equalization is
acceptable for your battery, and recommended rates of
charge.

14. Add distilled water in each cell until battery acid reaches
the level specified by the battery manufacturer. This
helps to purge excessive gas from cells. Do not overfill.
For a battery without removable cell caps, carefully
follow manufacturer's instructions.

viii 975-0401-01-01

BATTERY CHARGER LOCATION

15. Locate the Truecharge™ 2 Battery Charger unit away
from batteries as practical in a well ventilated
compartment.

16. Never place the Truecharge™ 2 Battery Charger unit
directly above batteries; gases from a battery will corrode
and damage the charger

17. Never allow battery acid to drip on the charger when
reading gravity, or filling battery.

18. Do not operate the charger in a closed in area, or restrict
the ventilation in any way.

19. Do not place a battery on top of the charger.

20. For North American marine installations, external
connections to the charger shall comply with the United
States Coast Guard Electrical Regulations (33CFR183,
Sub Part I).

Safety

975-0401-01-01 ix

Safety

FCC Information to the User

This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications.

However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or
more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and
receiver.

• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for
help.

x 975-0401-01-01

Contents

Important Safety Instructions
1

Introduction

Truecharge™ 2 Battery Charger - - - - - - - - - - - - - - - - - - - - - 1–1
Standard and Protection Features - - - - - - - - - - - - - - - - - - - - 1–2
Truecharge™ 2 Battery Charger - - - - - - - - - - - - - - - - - - - - - 1–4
Rear Panel- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1–6
Onboard Control and Status Display Panel - - - - - - - - - - - - - - 1–8
Remote Panel (Sold Separately) - - - - - - - - - - - - - - - - - - - - -1–15

2

Operation

About Truecharge™ 2 Battery Charger - - - - - - - - - - - - - - - - 2–2

Three-Stage Charging - - - - - - - - - - - - - - - - - - - - - - - - - 2–3
Two-Stage Charging - - - - - - - - - - - - - - - - - - - - - - - - - 2–4
Charging Voltage Setpoints - - - - - - - - - - - - - - - - - - - - - 2–5

- - - - - - - - - - - - - - - - - - - - v

Charging Overview - - - - - - - - - - - - - - - - - - - - - - - - - - 2–6
Charging Batteries - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2–8
Equalizing Flooded Batteries - - - - - - - - - - - - - - - - - - - - - - -2–10

About Equalization - - - - - - - - - - - - - - - - - - - - - - - - - -2–10

Performing An Equalization - - - - - - - - - - - - - - - - - - - -2–11
Transitioning the Truecharge™ 2 Battery Charger to

ON, Standby, or Disabled - - - - - - - - - - - - - - - - - - - - - - - - -2–13
Accessing Charger Information - - - - - - - - - - - - - - - - - - - - -2–14

Reading Remote Panel and Onboard Display LEDs - - - - -2–14

Reporting While Charging or Equalizing - - - - - - - - - - - -2–14

Reporting Without AC Power or While on Standby - - - - -2–15

Using A Generator As Source Power - - - - - - - - - - - - - -2–15

xi

Contents

3

Troubleshooting

Care and Maintenance- - - - - - - - - - - - - - - - - - - - - - - - - - - - 3–2
Indicator LEDs on the Onboard Display Panel and

Optional Remote Panel - - - - - - - - - - - - - - - - - - - - - - - - - - - 3–4
Replacing the DC Output Fuse - - - - - - - - - - - - - - - - - - - - - -3–11
Troubleshooting- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3–12

A

Specifications

Physical Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - A–2
Electrical Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - A–3
AC Input Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - A–5
DC Output Specifications - - - - - - - - - - - - - - - - - - - - - - - - - A–6
Temperature Specifications - - - - - - - - - - - - - - - - - - - - - - - - A–6
Protection Features- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A–7
Approvals - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A–8

Warranty and Return Information

- - - - - - - - - - - - WA–1

xii 975-0401-01-01

1

Chapter 1 describes the standard features of a
Truecharge™ 2 Battery Charger, as well as its
protection features. It also provides information on the
different parts of the Truecharge™ 2 Battery Charger
including information on the optional remote panel.

Introduction

Truecharge™ 2 Battery Charger

The Truech arge™ 2 Battery Char ger ships with the following
items.

• one Truecharge™ 2 Battery Charger unit

• installation and operation guides

• rubber boots for DC terminals

• ring terminals, nuts, and washers

• integrated strain relief clamp for AC input cables

Introduction

Standard and Protection Features

The T ruecharge™ 2 Battery Charger provides the following standard
features:

•three

1

full current rated outputs

• battery monitoring functions while in float mode or rest
mode

• correct charging voltage for your batteries when
connected to almost any single phase AC power outlet in
the world

• low electromagnetic interference (EMI)

• automatic charge resumption after AC power interruption

• programmable custom charge sequence

• fully discharged battery charging

3

2

• an optional remote panel4 which can be mounted up to
15 m (50 ft) away for remote control and monitoring.

• an optional battery temperature sensor

5

(BTS) provides
battery temperature voltage compensation from -25 to
70 °C (-13 to 158 °F)

1.Model TC1012 has one output and model TC1512 has two outputs. All oth er models
have three outputs. Each output (for models with 2 or 3 outputs) can charge different bat­teries that either have the same chemistry or can tolerate the same charge sequence.

2.The charger can be programmed with custom charge setpoints using PC interface. This
programming can only be done using a special configuration tool operated by Xantrex or a
designated OEM.

3.The charger can initiate charging a non-damaged but zero voltage battery.

4.Part number: 808-8040-00

5.Part number: 808-0232-01

1–2 975-0401-01-01

Standard and Protection Features

The Truecharge™ 2 Battery Charger provides the following protec­tion features:

• reverse polarity protection via an output fuse to guard
against reverse battery polarity

• AC input out-of-range protection shutdown

• ambient over temperature protection shutdown

• battery over-charging protection

• electronic current limiting provides protection against
short circuit conditions on the charger’s output

• ignition protected rating, enabling installation in engine
spaces

• isolated design

• over temperature and short circuit protection for the BTS
and communication connector ports

• drip-proof rubber boots for DC terminals for added
moisture protection

• IP-32 drip protection rating

1

• fan lockout protection

The optional Battery Temperature Sensor (BTS) provides these pro­tection features:

• battery under temperature charging protectio n preventing
battery charging at -20 °C or below

• charging current compensation for different battery
temperatures

1.In two specific installation orientations–see Truecharge™ 2 Battery Charger Installation
Guide (doc. part number: 975-0402-01-01) Battery Charger Mounting Orientations on
page 2–7.

975-0401-01-01 1–3

Introduction

Truecharge™ 2 Battery Charger

This section describes the different parts of the Truechar ge™
2 Battery Charger.

1

3

2

5

Figure 1-1

Item Description

1 On bo ard control and status display panel or simply

2 Mounting flanges are used to permanently install the

Truecharge™ 2 Battery Charger

onboard display (see “Rear Panel” on page 1–6 for
more information) for controlling the Truecharge™ 2
Battery Charger settings and for monitoring charger
status and charging current.

product.

4

6

3 DC wiring compartment cover protects the DC

1–4 975-0401-01-01

terminals, as well as the communication and BTS ports.
Remove and replace when installing cables.

Truecharge™ 2 Battery Charger

Item Description

4 Fuse access panel cover provides access to the DC fuse

in the event of an accidental reverse polarity installation.

5 AC wiring compartment cover provides the installer

with easy access to the AC wiring compartment, to
allow for a trouble free installation. Remove and replace
when installing the product.

6 DC ground stud for connecting the charger’s chassis to

ground.

975-0401-01-01 1–5

Introduction

Rear Panel

This section describes the parts of the rear panel of the
Truecharge™ 2 Battery Charger.

7

8

5

6

40 A model (TC4012) shown. Other models may vary.

Figure 1-2

Item Description

1 BTS port- battery temperature sensor port

Truecharge™ 2 Battery Charger Rear Panel

4

3

2

1

2 Communication port - remote panel port
3 B attery positive (+) for bank 3 (6 mm stud)
4 B attery positive (+) for bank 2 (6 mm stud)
5 B attery positive (+) for bank 1 (6 mm stud)

6 Battery negative (–), common for all three banks

1–6 975-0401-01-01

See Important note below.

(6 mm stud)
(common for both banks in model TC1512)
(model TC1012 has a single bank only–one positive
terminal and one negative terminal)

Rear Panel

Item Description

7 Air intake vent - located inside is the fan assembly
8 AC wiring - line, neutral, and ground input wires

Important:

When installing only a single bank (or one
battery) for Truecharge™ 2 Battery Chargers that have
multiple outputs, positive bank 1 must be utilized. Bypassing
bank 1 and using any of the other banks (bank 2 or bank 3)
may render the charger to function improperly.

975-0401-01-01 1–7

Introduction

Onboard Control and Status Display Panel

This section describes the parts of the onboard control and
status display panel of the Truecharge™ 2 Battery Charger.

Important:

means that the button must be held down for more than three
seconds then released in order to send the instruction. A “press”
action on any panel button means that the button must be pressed
and released before two seconds have elapsed.

1
3

4

5

6

A “press and hold” action on any panel button

2

Figure 1-3

Onboard Control and Status Display Panel

To reduce current draw from the connected battery when AC
power is not present, the panel’s LED control and status
lights are automatically turned off and the buttons are
disabled.

1–8 975-0401-01-01

Onboard Control and Status Display Panel

Item Description

1 Charging Output (%) LEDs

• The LEDs illuminate like a progress bar displaying the present
total output charge current as a percentage of the set maximum
charge current. The numbers below the LEDs represent the
percentage values. See Figure 1-4 on page 1–11.

• A single LED may flash intermittently in combination with a solid
Fault LED (indicating a fault) or with a flashing Fault LED
(indicating a warning). The icons above the LEDs represent the
various types of fault and warning conditions. See Figure 1-4 on
page 1–1 1.

2 Fault LED

The LED may illuminate a solid light (indicating a fault) or fl ash
intermittently (indicating a warning) in combination with flashing
Charging Output (%) LEDs. See Table 1-1, “Fault and Warning
Indicators” on page 1–11 for details.

3 Charger Status LEDs

Displays the current status of the charger.

• Ready - a solid light indicates batteries are fully charged and in
rest stage.

• Ready and Charging - solid lights indicate batteries are fully
charged and in float stage.

• Charging - a solid light indicates charger is performing a normal
charge cycle.

• Equalize - a solid light indicates that the charger is performing an

equalization cycle.

- a flashing light indicates that the equalization cycle
will begin after the absorption stage is done.

4 Charger Mode Select button

• Press and hold the button for three seconds to select either of two
settings. An indicator LED corresponds to each setting. Each
setting optimizes the charging sequence differently in charging the
batteries by stages.

•Three-stage - Bulk, Absorption, and Float; default setting

•Two-stage - Bulk and Absorption only

• When setting or cancelling an Equalization program: Press and
hold both the Battery Temp. Select and Charger Mode Select
buttons.

975-0401-01-01 1–9

Introduction

Item Description

5 Battery Type Select button

Press and hold the button for three seconds to select either of five
settings. An indicator LED corresponds to each setting. Each setting
maximizes charger performance for its corresponding battery type.

•AGM - Absorbent Glass Mat lead-acid battery

• Flooded - Lead-acid battery; default setting

• GEL - Gel-type lead-acid battery

• Lead Calc. - Lead-calcium battery

• Custom - If a custom battery type has been programmed then all
LEDs will illuminate

6 Battery Temp. Select button

• Press and hold the button for three seconds to select one of three
settings. An indicator LED corresponds to each setting. Each
setting will change the charger’s internal threshold to compensate
for variance in battery voltage due to a change in temperature.

•Cold - for battery temperature below 5 °C (41 °F)

•Warm - for battery temperature between 5 and 30 °C
(41 and 86 °F); default setting

•Hot - for battery temperature above 30 °C (86 °F)

• When setting or cancelling an Equalization program: Press and
hold both the Battery Temp. Select and Charger Mode Select
buttons.

The Fault LED works in conjunction with the Charging
Current (%) LEDs. The icons at the top row above the
Charging Current (%) LEDs represent the various types of
fault and warning conditions. For example, a temperature
warning is represented by a thermometer icon.

The Charging Current (%) LEDs will normally illuminate as
a solid progress bar when they are indicating the amount of
output charging current. If any of the LEDs start to flash
intermittently at the same time that the Fault LED is either
solid or flashing, a fault or warning condition is indicated.

1–10 975-0401-01-01

Onboard Control and Status Display Panel

Important:

impending problem and will not stop the charger from
charging, while a fault condition will stop the charger from
charging the battery.

Charging Output (%)

Figure 1-4

Charging Output (%) and Fault LEDs

Table 1-1 on page 1–11 summarizes the various fault
conditions that might occur during the operation of the
charger. For suggestions in what to do after a fault condition
is detected, see Truecharge™ 2 Battery Charger Installation
Guide (doc. part number: 975-0402-01-01) on Table 3-1,
“Interpreting Fault and Warning Indicators” on page 3–4 in
Chapter 3, “Troubleshooting”.

A warning condition notifies the user of an

R

C

F

h

u
s
e

<5 5 10 20 40 60 80 100

g

r

e

m

Fault

Type of fault and warning
Charging Output (%) LEDs

Charging Output (%) values
Fault LED

Table 1-1

Fault and Warning Indicators

Fault or Warning
Condition

High Battery Temp
warning (>50°C)
See Figure 1-6.

High Battery Temp
fault (>70°C)
See Figure 1-6.

Low Battery Temp
warning (<0°C)
See Figure 1-6.

Flashing LED Solid LED

T emp Fan AC Battery Fuse Charger Remote Fault

F
u

s

e

C
h
g

r

R
e

m

975-0401-01-01 1–11

Introduction

Table 1-1

Fault and Warning Indicators

Fault or Warning
Condition

Low Battery Temp
fault (< -25°C)
See Figure 1-6.

AC input out of range
Warning (<104V and
>90V) or
(<264V and >255V)
See Figure 1-5.

AC input out of range
fault
(<90V or >265V)
See Figure 1-5.

AC frequency out of
range fault
(<45 Hz or >65 Hz)

T emp Fan AC Battery Fuse Charger Remote Fault

F
u

s

e

C
h
g

r

R
e

m

High Battery voltage
fault (>16.6V)

High Charger Temp
warning (>50°C)

High Charger Temp
fault (>70°C)

Locked Fan fault

Loss of Remote
Connection warning

Flashing LED Solid LED

1–12 975-0401-01-01

Onboard Control and Status Display Panel

Table 1-1

Fault and Warning Indicators

Fault or Warning
Condition

Reverse Polarity Fuse
fault

Internal fault

Flashing LED Solid LED

T emp Fan AC Battery Fuse Charger Remote Fault

F
u

s

e

C
h
g

r

R
e

m

Fault LED blinks if current is derated
in this region.

Imax

0.8 Imax

80 85 90 104 108 255 265 270 volts

Figure 1-5

Input
Voltage

Input Voltage Operating and De-rating Curve

975-0401-01-01 1–13

Introduction

-25 -20 -15 -10 -5 0 5 10 20 30 40 50 6015 25 35 45 55 65 70 °C

Figure 1-6

Charger
ALARM set

Charger
ALARM reset

Ambient Temperature

Charger
FAULT reset

derating to
80% Imax.

Battery and Charger Temperature Thresholds

Charger
FAULT set

1–14 975-0401-01-01

Remote Panel (Sold Separately)

Remote Panel (Sold Separately)

This section describes the parts of the optional remote panel
(Part number: 808-8040-00) of the Truecharge™ 2 Battery
Charger. The remote panel can be mounted using a
communications cable up to 15 m (50 ft) from the
Truecharge™ 2 Battery Charger connected via the
communication port for convenience.

Important:

means that the button must be held down for more than three
seconds then released in order to send the instruction. A “press”
action on any panel button means that the button must be pressed
and released before two seconds have elapsed.

2a

2

A “press and hold” action on any panel button

6a

4

6

8

1

Figure 1-7

Truecharge™ 2 Battery Charger Remote Panel (optional)

The Remote Panel can be used to:

• Program the charger for battery type and temperature

• Set the charger mode (two or three-stage charging)

• Activate and terminate equalization (not allowed for
GEL and AGM)

975-0401-01-01 1–15

3

5

7

Introduction

• Limit the maximum charger output current (20, 40, 60,
80, and 100% of charger rating) to lower the current
drawn from the generator or AC source

• Set the charger to

• Set or cancel an equalization cycle

• Display faults and warnings

• Display basic battery level and settings

Item Description

1

2 Charging Output (%) LEDs

ON/STANDBY Button

• Press to enable or disable the charger while AC power is
connected.

• When in Setup Mode: Press to select the Charger Mode: two or
three-stage.

• To set or cancel an Equalization program: Press and hold both the
Status and

ON/STANDBY buttons for more than five seconds.

• The LEDs illuminate a progress bar displaying the present total
output charge current as a percentage of the maximum charge
current. The numbers below the LEDs represent the percentage
values. See 2a on Figure 1-7 on page 1–15.
NOTE: The charger maximum current can be set using the Remote
Panel.

• An LED may flash intermittently in combination with a solid Fault
LED to indicate a fault or with a flashing Fault LED to indicate a
warning condition. The icons on the right side of the LEDs
represent different types of faults and warnings. See 6a on Figure
1-7 on page 1–15.

ON or on STANDBY

1–16 975-0401-01-01

Item Description

3 Charger Status LEDs

Displays the present status of the charger.

• Ready - a solid light indicates that all batteries are fully charged
and in rest stage.

• Ready and Charging - solid lights indicate that batteries are fully
charged and in float stage.

• Charging - a solid light indicates that the charger is performing a
normal charge cycle.

• Equalize - a solid light indicates that the charger is performing an

equalization cycle.

- a flashing light indicates that the equalization cycle
will begin after the absorption stage is done.

4 Battery Status LEDs

Displays the present status of each battery (or each battery bank).
Each row represents the battery (or battery bank) num ber
designation—1, 2, or 3. Each column represents Low, Medium, or
Full battery capacity.
NOTE: This feature is available only on the Remote Panel.

Remote Panel (Sold Separately)

5 Status Button

• Press and hold to enter or exit Setup Mode.

• When in Setup Mode: Press to select the Battery Temperature:
C

old, Warm, or Hot.

• When setting or cancelling an Equalization program: Press and
hold both the Status and

6 Fault/Warning LED

The LED displays a solid light to indicate a fault condition or flashes
intermittently in combination with a flashing Charging Output (%)
LED to display a warning condition (6a). See Table 1-1, “Fault and
Warning Indicators” on page 1–11 for details.

7 Set Max Output Button

• Press to select the desired maximum charging output current.
NOTE: This feature is available only on the Remote Panel.

• When in Setup Mode: Press to select the Battery Type: AGM,
Flooded, GEL, Lead-Calcium/OEM

8 Max. Output (%) LED

The LED illuminates a solid light corresponding to the Maximum
Charger Output % setting.

ON/STANDBY buttons.

975-0401-01-01 1–17

1–18

2

WARNING

The battery charger must be properly installed with in accordance
with all local and application-specific codes and ordinances before
it is used. For installation instructions, see Truecharge™ 2 Battery
Charger Installation Guide (doc. part number: 975-0402-01-01).

Chapter 2 describes the operating states and provides
procedures for charging a battery and performing an
equalization.

Operation

It covers the following:

• “About Truecharge™ 2 Battery Charger” on
page 2–2

• “Charging Batteries” on page 2–8

• “Equalizing Flooded Batteries” on page 2–10

• “Transitioning the Truecharge™ 2 Battery Charger
to ON, Standby, or Disabled” on page 2–13

• “Accessing Charger Information” on page 2–14

Operation

About Truecharge™ 2 Battery Charger

Most Truecharge™ 2 Battery Charger models have three
outputs that share the full rated current enabling it to charge
three different batteries or battery banks that either have the
same chemistry or can tolerate the same charge sequence and
thresholds. Model TC1012 has only one output while model
TC1512 has two outputs that share the full rated current
output. The Truecharge™ 2 Battery Charger can perform
either three-stage charging (Bulk, Absorption, and Float) or
two-stage charging (Bulk and Absorption).

Important:

The battery banks are not galvanically isolated
from each other. They share a common negative as shown in the
diagram below.
The negative bus to chassis connection as shown below may not
be suitable in some applications.

NOTE: Not to scale. For illustration purposes only.

L
N
G

AC source

Remote panel
(optional)

BTS
(optional)

Battery banks

Figure 2-1

Typical Three-Battery Installation

2–2 975-0401-01-01

Negative
bus

Three-Stage Charging

The three-stage charging mode employs the following
sequence: Bulk, Absorption, and Float. During the Bulk
stage the batteries are accepting a constant maximum current.
In the Absorption stage, the battery voltage is held constant
and the current declines. A battery will “gas” (produce
hydrogen and oxygen) when its voltage exceeds the
“gassing” voltage. Finally, in the Float stage, the charger
continues to provide voltage at a lower level to maintain the
battery in a fully charged state. If there is no load on the
battery, it will typically draw very little current. The charger,
however, is able to provide current to its full rating to power
auxiliary DC loads on the battery.

The charger will restart the charging cycle in the Bulk stage if
the lowest battery voltage of the three banks drops below

12.5 V (12 V chargers) or 25 V (24 V chargers) for 15
minutes. After 21 days, the charger will automatically restart
charging in order to refresh the batteries.

About Truecharge™ 2 Battery Charger

Battery Voltage

Vgas voltage

Figure 2-2

Vbat = Vabs
for 1 minute

Vbat = Vgas
for 1 minute

Charge
start

ABS
CC

Start of
charging cycle

lout < 10% lrating

ABS CV timeout
max 5 hrs

Total ABS timeout
max 8 hrs

Three-Stage Charging Process

ABS
CV

Vbat < 12.5 V
for 15 minutes

FLOATBULK

Time

FLOAT timeout
max 21 days

975-0401-01-01 2–3

Operation

Two-Stage Charging

The two-stage charging mode employs the following
sequence: Bulk and Absorption. It runs similar to the three­stage sequence except that there is no float stage; after the
absorption stage the charger stops providing voltage and
current to the battery and enters a “rest or standby stage.”
Like the three-stage sequence, the charger will restart the
charging cycle in the Bulk stage if the lowest battery voltage
of the three banks drops below 12.5V (12 V chargers) or
25 V (24 V chargers) for 15 minutes. After 21 days, the
charger will automatically restart charging in order to refresh
the batteries.

Vbat = Vabs

Battery Voltage

for 1 minute

Vbat = Vgas
for 1 minute

lout < 10% lrating

Vgas voltage

Figure 2-3

Charge
start

BULK

Start of
charging cycle

ABS
CC

ABS CV timeout
max 5 hrs

Total ABS timeout
max 8 hrs

Two-Stage Charging Process

ABS
CV

GO TO BULK when
Vbat < 12.5 V for
15 minutes

REST

(Standby)

Time

REST (Standby)
timeout max 21 days

2–4 975-0401-01-01

Charging Voltage Setpoints

The Truecharge™ 2 Battery Charger charging process
enables the battery or battery banks to reach the following
voltage setpoints.

About Truecharge™ 2 Battery Charger

Table 2-1

Battery Type

Flooded 14.4 13.5 16.0
GEL 14.2 13.8 not applicable
AGM 14.3 13.4 not applicable
Lead-Calcium 15.5 13.5 16.0

Table 2-2

Battery Type

Flooded 28.8 27.0 32.0
GEL 28.4 27.6 not applicable
AGM 28.6 26.8 not applicable

Charging Maximum Voltages for 12 V Chargers

Bulk/
Absorption
(Volts) Float (Volts)

Equalization
(Volts)

Charging Maximum Voltages for 24 V Chargers

Bulk/
Absorption
(Volts) Float (Volts)

Equalization
(Volts)

Lead-Calcium 31.0 27.0 32.0

975-0401-01-01 2–5

Operation

Charging Overview

The Truecharge™ 2 Battery Charger will perform a battery
qualification on each application of AC, to determine if
battery banks are present and healthy.

To force a battery detection sequence,

1. Turn off AC.

2. Wait approximately 20 seconds or until all lights on the

charger or remote have gone out.

3. Turn on AC.

The charger will then perform a battery detection when
AC is reapplied

The Truecharge™ 2 Battery Charger charges all banks at the
same time but the bank in most need of charging is the one
that receives the most charge. For example, if Bank 1 and
Bank 2 are both charged, but Bank 1 has a load and Bank 2
does not, then the charger may rarely charge Bank 2.

Measuring Battery Voltage at Charger Terminals

Use a voltmeter that has a stated accuracy of 0.5% or better
on DC voltage. Place the probes of the meter directly on the
studs or plates of the charger terminals. Do not probe on the
wire lugs or other places in the battery wiring system as this
will introduce error into the measurement: the charger
monitors battery voltage as measured at the charger
terminals. Battery voltage should be measured when the
battery is resting, i.e., on the second stage of charging.

2–6 975-0401-01-01

Temperature Considerations

Xantrex strongly recommends that you purchase and install
the optional Battery Temperature Sensor (BTS) to protect
your battery and improve charging accuracy. Attach the BTS
to the warmest battery.

If no BTS is connected, the charger defaults to the Battery
Temp. selection on the onboard display and remote panel.

WARNING: Fire hazard and battery damage

Ensure that the battery temperature setting (Cold, Warm, or Hot) is
set to the environment where the battery will be installed. If the
temperature is set incorrectly, battery damage, and possible fire
may occur because of overcharging.

About Truecharge™ 2 Battery Charger

Important:

operating, fans and lights (DC loads) may vary in speed or
intensity. This is normal. The Truecharge™ 2 Battery Charger
will not harm any load connected to it as long as there is a battery
present on that bank and the load can withstand the maximum
voltage of 16 V.

When the Truecharge™ 2 Battery Charger is

975-0401-01-01 2–7

Operation

Charging Batteries

Before you start to charge batteries read the “Important
Safety Instructions” on page v and follow all safety
precautions when working with batteries.

To ch arge your batteries:

1. If possible, disconnect all loads from the battery, by opening
disconnect switches or by switching the loads off.

2. Ventilate the area around the battery thoroughly.
Review the charging instructions supplied by the manufacturer of
your batteries and follow all safety precautions and the required steps.

3. Apply AC power to the Truecharge™ 2 Battery Charger by: closing
the AC breaker or turning the generator on.
All onboard display indicator LEDs will illuminate for one second
(power on test) as the initialization sequence runs. After initialization,
the indicator LEDs will display present status and settings.
During charging, the Charging Output (%) LEDs will show the total
current being delivered to the battery bank as well as any DC load
applied. The charger fan may activate as well.

4. After charging is completed, re-connect all loads to the battery.

See table next.

2–8 975-0401-01-01

Charging Batteries

The batteries can be in one of eight different modes which
will be indicated on the onboard display in the Charger S tatus
LEDs:

Mode Charger Status LED—ON

Bulk Charging
Absorption Charging
Rest (two-stage charging) Ready
Float (three-stage charging) Ready and Charging
Equalize (in progress) Equalize (solid light)
Equalize (waiting for absorption to end) Equalize (flashing)
Fault

Warning

a.In combination with one or more flashing Charging Output % LEDs.

After charging is complete, the Truecharge™ 2 Battery
Charger enters into one of these modes:

Float mode When the ready and charging indicator LEDs
both illuminate, all batteries are fully charged and ready for
use. If you selected the three-stage charging mode, the
Truecharge™ 2 Battery Charger is in float mode and will
maintain the batteries’ charge.

Rest mode Or Standby mode. If you selected the two-stage
charging mode, the ready indicator LED shows the charger is
now in rest mode and is checking battery voltage and elapsed
time since the last charge cycle.

With either charging mode, the Truecharge™ 2 Battery
Charger will begin a charging cycle 21 days after the last
completed cycle, or when battery voltage drops to below

12.5 V (12 V chargers) or 25 V (24 V chargers) for 15
minutes.

Fault
Fault

a

(solid light)

a

(flashing)

975-0401-01-01 2–9

Operation

Equalizing Flooded Batteries

About Equalization

CAUTION: Risk of battery damage

The Truecharge™ 2 Battery Charger will only equalize flooded
lead-acid or lead-calcium batteries. It does not enter equalization
when the battery type is set to sealed lead-acid batteries (GEL or
AGM) since they will be damaged by this process. Use the correct
settings for your battery types.

In the following conditions the Truecharge™ 2 Battery
Charger will not enter equalization mode:

• the battery type is set to GEL or AGM

• any battery is not fully charged (all three battery banks
must be charged to float or rest stage before equalization
can be activated on any bank)

• there is an active fault on the battery you are trying to
charge

Xantrex recommends that you run a normal charge cycle on
the batteries before you equalize them.

WARNING: Explosion hazard

During equalization, the battery generates explosive gases. Follow
all the battery safety precautions listed in this guide. Ventilate the
area around the battery using brushless AC ventilators thoroughly
and ensure that there are no sources of flame or sparks in the
vicinity.

CAUTION: Risk of battery damage

The Truecharge™ 2 Battery Charger cannot automatically
determine when to stop the equalization of a battery. You must
monitor the battery specific gravity throughout equalization to
determine the end of the equalize cycle. The one hour time-out is
intended as a safety feature to require the user to continually re­activate it as necessary after checking batteries manually, but may
not be sufficiently short to prevent battery damage.

2–10 975-0401-01-01

Performing An Equalization

CAUTION: Risk of equipment damage

Turn off or disconnect all DC loads on the battery during
equalization. The voltage applied to the battery during equalization
may be above safe levels for some loads but the absolute maximum
is 16 V for 12 V chargers and 32 V for 24 V chargers within
operational temperature range.
If this level of equalization voltage does not comply with the
battery manufacturer’s recommendation, DO NOT EQUALIZE.

WARNING: Risk of fire, burn, or explosion

Use proper precaution when working with batteries. Wear proper,
non-absorbent gloves, complete eye protection, and clothing
protection. Avoid touching your eyes and wiping your forehead
while working near batteries.
If battery acid contacts skin or clothing, wash immediately with
soap and water. If acid enters your eye, immediately flood it with
running cold water for at least twenty minutes and get medical
attention immediately.

Equalizing Flooded Batteries

To eq ualize your batteries:

Important:

undergo the equalization. If only one bank is intended to undergo
equalization then the other banks must be disconnected prior to
equalization.

Remember that all connected batteries will

1. Check the battery electrolyte level. If necessary, refill
with distilled water only . All the cells should have similar
electrolyte levels. If the levels are widely different, it will
influence the relative concentration of acid, thereby
affecting the specific gravity measurements.

2. Verify that all banks are in either float or rest mode
before programming or initiating an equalize cycle.

975-0401-01-01 2–11

Operation

Important:

mode, the Equalize LED will flash and equalization will start
prior to reaching float or rest mode.

If equalization is programmed prior to float or rest

3. Press and hold for five seconds the Charger Mode Select
button and Battery Temp Select button at the same time
to put the Truecharge™ 2 Battery Charger into
equalization mode.

Important:

not allow selection of equalization for AGM and GEL batteries.

The onboard display and remote panel buttons will

When the charger is performing the equalization, the
Equalize LED illuminates as a solid light. It will flash
intermittently when programmed prior to reaching float
or rest mode.

4. Monitor the specific gravity of each cell of the battery during
equalization with a battery hydrometer.

Note: The equalization cycle is preset to last for one hour. It is

not possible to program another equalization cycle when the
present cycle has not ended yet.
Carefully check the specific gravity of each cell and repeat the
equalization cycle until they all meet the battery manufacturer’s
specifications for specific gravity or until the specific gravity
stabilizes relative to each other for an hour.

The charger automatic ally exits equalization to float mode or
rest mode after one cycle. To manually exit equalization
mode early, repeat Step 3.

5. Check the battery electrolyte level. If necessary, refill with distilled
water only and repeat a normal charge cycle.

2–12 975-0401-01-01

Transitioning the Truecharge™ 2 Battery Charger to ON, Standby, or Disabled

Transitioning the Truecharge™ 2 Battery
Charger to ON, Standby, or Disabled

There are two ways to turn ON the Truecharge™ 2
Battery Charger:

• Connect the batteries to the charger (i.e., charger is on
standby) then connect AC power at the source (charging
begins) or

• Press
and AC power are both connected to the charger (from
Standby).
The charger begins to charge the batteries from Standby.

There are two ways to put the Truecharge™ 2 Battery
Charger in Standby (see Warning below):

• Disconnect AC power at the source (i.e., only the
batteries are connected) or

• Press
and AC power are both connected to the charger (from
ON).
The charger stops charging but continues to monitor the
batteries.

ON/STANDBY on the remote panel while batteries

ON/STANDBY on the remote panel while batteries

WARNING: Shock hazard

The Truecharge™ 2 Battery Charger contains hazardous voltages
while in Standby. Even when AC power is removed, if the
Truecharge™ 2 Battery Charger is connected to a battery on bank
1, the charger will be energized by the battery. The Truechar ge™ 2
Battery Charger is de-energized completely only after all AC and
DC sources have been disconnected for five minutes.

There is only ONE way to safely turn the Truecharge™ 2
Battery Charger off (Disable):

◆ Disconnect the AC power at the source and disconnect all
DC batteries.

This is the only state where the Truecharge™ 2 Battery
Charger is completely de-energized.
When the Truecharge™ 2 Battery Charger is disabled, the
optional remote panel is inactive.

975-0401-01-01 2–13

Operation

Accessing Charger Information

The Truecharge™ 2 Battery Charger provides a lot of
information about the status of the charger and the batteries.

Reading Remote Panel and Onboard Display LEDs

The remote panel and onboard display panel show what is
happening during the charging process and are also helpful in
troubleshooting. Refer to Chapter 3, “Interpreting Fault and
Warning Indicators” on page 3–5 for information about
interpreting the onboard display panel (and the optional
remote panel, if installed) indicator LEDs.

Reporting While Charging or Equalizing

After configuring the charger and during char ging the r emote
panel (and the optional remote panel, if installed) will show
the following information about the charger and the battery:

• Charging Output Current

• Charger Status

• Battery Status (optional Remote Panel only)

If there is a fault or warning related to one of the banks, the
fault or warning information will display in the form of
illuminating or flashing Fault indicator LEDs. Charging for
all banks will stop and will only resume once the fault
condition is cleared.

2–14 975-0401-01-01

Accessing Charger Information

Reporting Without AC Power or While on Standby

If AC power has been disconnected or if you have used the
optional remote panel to place the Truecharge™ 2 Battery
Charger on Standby mode, the onboard display (and the
optional remote panel, if installed) LEDs will be turned off to
conserve battery power. However, present settings and
battery status can be viewed momenta r ily using the
procedures below:

From the remote panel:

◆ Press the Status button to initialize a view cycle to view
the status of the batteries.

The remote panel will turn itself off after 30 seconds of
inactivity.

Using A Generator As Source Power

The Truecharge™ 2 Battery Charger can be run from a
regular AC power source or from an alternate power source
such as a generator. Refer to Appendix A, “Specifications”
for AC input current draw to determine the size of generator
you need. Many generators provide output voltage that is
modified sine wave or modified square wave (MSW) rather
than the true sine wave (TSW) that your utility provides.

The Truecharge™ 2 Battery Charger may be used with MSW
generators but its lifetime may be reduced somewhat
depending on the severity of any peak voltage overshoots,
and the severity of waveshape rise times.

975-0401-01-01 2–15

2–16

3

Chapter 3 contains information and procedures for
troubleshooting your Truecharge™ 2 Battery Charger.

Troubleshooting

Troubleshooting

Care and Maintenance

WARNING: Risk of electric shock

The Truecharge™ 2 Battery Charger contains no user serviceable
components. Attempting any kind of service will void your
warranty. Contact your dealer or the manufacturer for service
information.

The Truecharge™ 2 Battery Charger contains solid-state
electronic components that require no maintenance. The best
care you can give the charger is to protect it from contact with
liquids, spray, or fumes which may cause corrosion and by
keeping the air intake vent clean and free from any
obstructions.

Disconnect all AC and DC power and using proper gloves
clean the outside of the case and wiring with a damp cloth if
you suspect it has come in contact with battery fluid, salt
water, gasoline or oil, or other corrosive material. Do not
operate if the charger contains moisture of any kind.

Periodically, check all DC and AC wiring connections to be
sure they have not loosened or deteriorated. Also check all
cable clamps to ensure they are tightly fastened.

Loose battery terminals and lugs exposed to open air corrode
rapidly. The corrosion appears as a white powder or granular
foam on the terminals and any nearby exposed metal parts. If
it contacts your skin, it will cause burns unless you rinse it off
immediately. Most textiles that are exposed to this corrosive
eventually dissolve.

To clean battery terminals:

1. Disconnect all loads and charging sources.

2. Using the appropriate tool, remove the negative battery
cable first and re-install it last.

3. Remove the positive battery cables.

3–2 975-0401-01-01

Care and Maintenance

WARNING: Risk of chemical burn

Avoid chemicals coming from the battery to contact with skin.
Wear protective clothing like proper gloves and goggles.

4. To remove any stubborn residue, sprinkle baking soda
directly on the area, scrub with a wet toothbrush (or other
soft-bristle brush), add water as required, and then rinse.

CAUTION: Battery damage

Take care not to allow any washing solution to enter the battery
filling caps, as any contamination into a cell will chemically
damage it.

5. Reconnect the positive battery cable terminals to the
battery lugs and tighten.

6. Reconnect the negative battery cable terminals to the
battery lugs and tighten.

7. After tightening the cables, evenly coat all the exposed
metal surfaces of the battery terminals and lugs with
liquid neoprene. If liquid neoprene is not available, use a
light coating of anti-corrosion grease or other non­adhesive sealant. Do not let anything come between the
mating surfaces of the lugs and terminals.

975-0401-01-01 3–3

Troubleshooting

Indicator LEDs on the Onboard Display
Panel and Optional Remote Panel

All indicator LEDs on the Onboard Display panel (and the
optional remote panel, if installed) will illuminate for one
second when AC (or DC) power is supplied to the
Truecharge™ 2 Battery Charger or when the charger is
turned on using the
A “power on” test indicates that the charger is now receiving
AC power, and all LEDs are functioning.

The Truecharge™ 2 Battery Charger will recover from fault
conditions automatically when the cause of the fault or
warning has disappeared. In most cases, the charging process
should be stopped, allowing either the charger or the battery
or both to return within acceptable operating ranges. See
Appendix A, “Specifications” for more information on
normal operating ranges.

ON/STANDBY button on the remote panel.

T o interrupt or cease the charging process, disconnect the AC
power source from the charger. If you have a remote panel,
you can put the charger in Standby mode by pressing the

ON/STANDBY button to interrupt the charging process.

3–4 975-0401-01-01

Indicator LEDs on the Onboard Display Panel and Optional Remote Panel

975-0401-01-01 3–5

Table 3-1

Interpreting Fault and Warning Indicators

Fault or Warning
Condition

Temp Fan AC Battery Fuse Charger Remote Fault

Solution

High Battery Temp
warning (>50°C)

• Check the batteries. Do not charge a battery that is
rated other than 12 V nominal for all 12 V chargers or
24 V nominal for all 24 V chargers. Check that the
battery type and temperature settings match the actua l
battery and its conditions.

• Disconnect the battery (or batteries) to stop charging.

• Allow the battery (or batteries) to cool to normal
operating temperature. If the temperature increa s es
further, the battery charger will display a fault, and
shut down. The battery (or batteries) may become
damaged if overheated. See Appendix A,
“Specifications”.

Flashing LED Solid LED

F
u
s
e

C
h
g
r

R
e

m

TC2 Series BattChg Owners Guide.book Page 5 Tuesday, July 1, 2008 11:55 PM

Troubleshooting

3–6 975-0401-01-01

High Battery Temp
fault (>70°C)

• Check the batteries. Do not charge a battery that is
rated other than 12 V nominal for all 12 V chargers or
24 V nominal for all 24 V chargers. Check that the
battery type and temperature settings match the actua l
battery and its conditions.

• Disconnect or turn off other charging sources such as
the alternator or the charger on a generator with
electric start.

• Allow the battery (or batteries) to cool to normal
operating temperature. See Appendix A,
“Specifications”.

Low Battery Temp
warning (<0°C)

• Check the batteries. Do not charge a frozen battery.
Charging a frozen battery may present a risk of
explosion. Check that the battery type and
temperature settings match the actual battery.

• Allow the battery (or batteries) to warm up to a
temperature that is above freezing before charging. If
the temperature decreases further, the charger will
indicate a fault and shut down. Do not attempt to
charge without warming. See Appendix A,
“Specifications”.

Flashing LED Solid LED

Table 3-1

Interpreting Fault and Warning Indicators

Fault or Warning
Condition

Temp Fan AC Battery Fuse Charger Remote Fault

Solution

F
u
s
e

C
h
g
r

R
e

m

TC2 Series BattChg Owners Guide.book Page 6 Tuesday, July 1, 2008 11:55 PM

Indicator LEDs on the Onboard Display Panel and Optional Remote Panel

975-0401-01-01 3–7

Low Battery Temp
fault (< -25°C)

• Check the batteries. Do not charge a frozen battery.
Charging a frozen battery may present a risk of
explosion. Check that the battery type and
temperature settings match the actual battery.

• Allow the battery (or batteries) to warm up to a
temperature that is above freezing before charging.
See Appendix A, “Specifications”.

AC input out of range
Warning (<104V and
>90V) or
(<265V and >255V)

• Change to a more stable AC power source and check
that the voltage and voltage frequency are within
acceptable operating range. See Appendix A,
“Specifications”.

AC input out of range
fault
(<90V or >265V)

• Check AC connections. Change to a more stable AC
power source and check that the voltage and voltage
frequency are within acceptable operating range. See
Appendix A, “Specifications”.

• When using a generator, make sure the RPM is steady
between 2700 and 3900 RPM.

Flashing LED Solid LED

Table 3-1

Interpreting Fault and Warning Indicators

Fault or Warning
Condition

Temp Fan AC Battery Fuse Charger Remote Fault

Solution

F
u
s
e

C
h
g
r

R
e

m

TC2 Series BattChg Owners Guide.book Page 7 Tuesday, July 1, 2008 11:55 PM

Troubleshooting

3–8 975-0401-01-01

High Battery voltage
fault (>16.6V)

• Discontinue or disconnect AC power source from
supplying power to the charger.

• Disconnect voltage sensitive DC loads from DC
supply to prevent damage.

• If the DC bus volta ge is st ill measurin g high after AC
power has been disconnected, call a qualified and
certified electrician.

High Charger Temp
warning (>50°C)

• Check that the battery type and te mperature settings
match the actual battery.

• Allow the Truecharge™ 2 Battery Charger to cool.

• Improve ventilation or install in cooler location. If the
temperature increases, the Truec harge™ 2 Battery
Charger will display a fault and stop functioning.

• If the optional remote panel is installed, set a lower
limit on the output current to cool down the charger.

High Charger Temp
fault (>70°C)

• Check that the battery type and te mperature settings
match the actual battery.

• Allow the Truecharge™ 2 Battery Charger to cool
while the AC is connected so the fan stays on.

• Improve ventilation or install the charger in cooler
location.

Flashing LED Solid LED

Table 3-1

Interpreting Fault and Warning Indicators

Fault or Warning
Condition

Temp Fan AC Battery Fuse Charger Remote Fault

Solution

F
u
s
e

C
h
g
r

R
e

m

TC2 Series BattChg Owners Guide.book Page 8 Tuesday, July 1, 2008 11:55 PM

Indicator LEDs on the Onboard Display Panel and Optional Remote Panel

975-0401-01-01 3–9

Locked Fan fault

• Check for anything impeding the fan located between
the DC output terminals and AC wiring cavity. Safely
remove any obstructions when the charger is off.

• No further action required. The fan will resume its
operation automatically and the charger will resume
charging after one minute. If the fault remains, call
Xantrex for support.

Loss of Remote
Connection warning

• Reconnect the communication cable to the port. It
takes 15 minutes to re-establish communication.

Reverse Polarity Fuse
fault

• Check for reverse battery polarity (negative
connected to negative, positive connected to positive
is correct) at battery and charger output terminals.

• Disconnect AC and DC sources before replacing the
fuse on the charger. See “Replacing the DC Output
Fuse” on page 3–11.

Internal fault

• Call Xantrex for support.

Flashing LED Solid LED

Table 3-1

Interpreting Fault and Warning Indicators

Fault or Warning
Condition

Temp Fan AC Battery Fuse Charger Remote Fault

Solution

F
u
s
e

C
h
g
r

R
e

m

TC2 Series BattChg Owners Guide.book Page 9 Tuesday, July 1, 2008 11:55 PM

Troubleshooting

Table 3-2

Charger Status LED Sequences on the Truecharge™ 2

Battery Charger

Charger Status LED Activity Charger status

Ready LED illuminates solid The charger is in rest mode of two-

stage charging. All batteries have been
fully charged.

Ready and Charging LEDs illuminate
solid

Charging LED illuminates solid The charger is charging in bulk or

Equalize LED flashes The charger will perform an

Equalize LED illuminates solid The charger is currently implementing

Fault LED flashes A warning condition. See

The charger is in float mode of three­stage charging. All batteries have been
fully charged.

absorption mode

equalization cycle after the absorption
stage.

an equalization cycle for all batteries.

“Interpreting Fault and Warning
Indicators” on Table 3-1.

Fault LED illuminates solid A fault condition. See “Interpreting

Fault and Warning Indicators” on
Table 3-1.

3–10 975-0401-01-01

Replacing the DC Output Fuse

Replacing the DC Output Fuse

To replace the DC Output Fuse:

1. Disconnect all AC and DC sources to the charger.

2. Locate the fuse cover on the charger’s top panel (see
Figure 1-1, “Truecharge™ 2 Battery Charger” on page
1–4).

3. Loosen the screw on the fuse cover using a Phillips
screwdriver.
NOTE: The screw will not separate from the cover.

4. Pull out the blown fuse(s) gently, using the provided fuse
puller.
NOTE: The fuse puller is located on the inside of the
cover.

5. Install a brand new fuse(s) with same type and rating as
the old one.
NOTE: Choose Littlefuse type 257 or equivalent.

6. Replace the fuse cover making sure that it aligns and fits
perfectly leaving no space for moisture or small debris to
enter the compartment.

7. Tighten the screw on the fuse cover but do not over­tighten.

8. Reconnect all AC and DC sources to the charger.

975-0401-01-01 3–11

Troubleshooting

Troubleshooting

In the event that you have a problem with your T ruech ar ge™
2 Battery Charger, the following tables will help you to
identify the problem and offer possible solutions to the
problem.

Symptom

Indicator LEDs do not illuminate when charger is connected to an AC
power source.

Possible Cause Solution

No power at AC source or no
battery connected on bank 1

Defective AC wiring or
switches/breakers

Ensure that power is available at charger AC
input and a battery or bank is connected on
bank 1.

Wiring must be inspected and replaced by a
qualified technician.

Symptom

Fault indicator LED illuminates. Truecharge™ 2 Battery Charger stops
functioning.

Possible Cause Solution

Truecharge™ 2 Battery Charger
does not detect battery for one
of following reasons:

• poor connection

• reverse polarity connection
(blown fuse)

• damaged wiring

• open DC breaker or external
fuse

Check quality of battery connection and
wires.
Ensure correct polarity (negative connected
to negative, positive connected to positive).
Also, check the type of fault from Table 3-1,
“Interpreting Fault and Warning Indicators”
on page 3–5.

Truecharge™ 2 Battery Charger
internal temperature too hot

3–12 975-0401-01-01

Allow the Truecharge™ 2 Battery Charger
to cool. Improve ventilation or install in
cooler location.

Troubleshooting

Symptom

Fault indicator LED illuminates. Temp and Battery indicator
LEDs flash.

Possible Cause Solution

Battery temperature is either too
hot or too cold for safe
charging.

If battery is too hot, allow battery to cool.
Improve ventilation or install in cooler
location.

If the optional remote panel is available, you
may reduce the output current using the Set
Max Output button.

If battery is too cold, allow batteries to warm
up. WARNING: Do not charge a frozen
battery. Charging a frozen battery is a
potential explosion hazard.

Symptom

Truecharge™ 2 Battery Charger completes a charging cycle, but the
battery voltage seems too low.

Possible Cause Solution

Battery has a shorted cell. Check the battery.

Verify you are attempting to charge a battery
correctly rated at 12 volts nominal (all 12 V
chargers) or 24 volts nominal (all 24 V
chargers). Re-check the battery voltage with
all loads removed and the battery is at rest
for about an hour.

Replace the battery.
The battery has reached its usefulness and
can no longer accept a charge.

975-0401-01-01 3–13

Troubleshooting

Symptom

The Truecharge™ 2 Battery Charger appears to be taking too long to
charge battery. Ready indicator LED does not illuminate after 24 hours of
charging.

Possible Cause Solution

Battery capacity is too high for
the Truecharge™ 2 Battery
Charger model.

Load connected to battery is
draining charge current so that
battery does not recharge.

Battery has a damaged cell or
has reached the end of its useful
life.

Use a higher capacity charger.

Disconnect all loads or switch loads off.

Replace battery.

Symptom

The Truecharge™ 2 Battery Charger appears to have quickly char ged th e
battery. Ready indicator LED illuminates sooner than expected.

Possible Cause Solution

Battery capacity is too low for
the Truecharge™ 2 Battery
Charger model.

Use a lower capacity charger.
Using the optional remote panel (if
installed), reduce the output current
delivered to the smaller battery.

Battery has a damaged cell or
has reached its useful life.

3–14 975-0401-01-01

Replace battery.

Troubleshooting

Symptom

The Truecharge™ 2 Battery Charger will not transition to equalization
mode.

Possible Cause Solution

Battery is the wrong type, or set
to the wrong type to equalize.

Not all batteries are fully
charged.

An active fault is present on the
bank you are attempting to
equalize.

Determine if the battery type is set to GEL or
AGM. These battery types cannot be
equalized.

The charger will wait for all batteries to be in
float stage of three-stage charging or rest
stage of two-stage charging before
attempting to equalize (the ready indicator
LED will illuminate).

Clear the active fault by disconnecting the
AC power source and finding the cause of
the fault from Table 3-1, “Interpreting Fault
and Warning Indicators” on page 3–5.

975-0401-01-01 3–15

3–16

A

Appendix A contains physical, electrical performance,
and regulatory approval specifications for the
Truecharge™ 2 Battery Charger.

Note: Specifications are subject to change without notice.

Specifications

Specifications

Physical Specifications

Base Unit
Dimensions:
L × W × H

Weight TC1012, TC1512: 2.0 kg (4.4 lbs)

AC input
connections

TC1012, TC1512:

200 × 170 × 70mm (7.87 × 6.70 × 2.76 in.)

TC2012, TC3012, TC4012:

250 × 170 × 70mm (9.84 × 6.70 × 2.76 in.)

TC5012, TC6012:

350 × 170 × 70mm (13.78 × 6.70 × 2.76 i n.)

TC1524, TC2024:

250 × 170 × 70mm (9.84 × 6.70 × 2.76 in.)

TC3024, TC5024:

300 × 210 × 125mm (11.81 × 8.27 × 4.92 in.)

TC2012, TC3012, TC4012: 2.2 kg (4.8 lbs)
TC5012, TC6012: 4.5 kg (9.9 lbs)
TC1524, TC2024: 2.2 kg (4.8 lbs)
TC3024, TC5024: 5.0 kg (11.0 lbs)

Two color-coded No. 14 AWG wires (L, N) and one
No. 14 AWG (G) minimum 152 mm (6 in.) long in a separate
AC wiring enclosure with 21.3 mm (0.84 in.) hole provision for
connection of a ½ inch North American "trade size" cable clamp
(included).

DC output
connections

TC1012:
Two M6 studs (1 positive and 1 common negative) for battery
cable ring terminals and one M6 mm DC equipment ground

TC1512:
Three M6 studs (2 positives and 1 common negative) for battery
cable ring terminals and one M6 mm DC equipment ground

TC2012, TC3012, TC4012, TC5012, TC6012, TC1524,
TC2024, TC3024, TC5024:
Four M6 studs (3 positives and 1 common negative) for battery
cable ring terminals and one M6 mm DC equipment ground

A–2 975-0401-01-01

Electrical Specifications

Electrical Specifications

Number of isolated
battery bank outputs

Nominal battery voltage 12 V units:12 Vdc

Normal operating output
range

Nominal operating AC
input voltage

Maximum DC output
current (total)

TC1012:
1 output

TC1512:
2 separated outputs

TC2012, TC3012, TC4012, TC5012, TC6012,
TC1524, TC2024, TC3024, TC5024:
3 separated outputs

24 V units:24 Vdc
12 V units: 0 – 16 Vdc

24 V units: 0 – 32 Vdc
110 – 250 Vac

TC1012: 10 ±10% A
TC1512: 15 ±10% A
TC2012: 20 ±10% A
TC3012: 30 ±10% A
TC4012: 40 ±10% A
TC5012: 50 ±10% A
TC6012: 60 ±10% A
TC1524: 15 ±10% A
TC2024: 20 ±10% A
TC3024: 30 ±10% A
TC5024: 50 ±10% A

Absorption voltage:
±0.1 V for 12 V units
±0.2 V for 24 V units

975-0401-01-01 A–3

12 V units 24 V units

25°C (77°F) 25°C (77°F)
Flooded 14.4 28.8
GEL 14.2 28.4
AGM 14.3 28.6
Lead-calcium 15.5 31.0

Specifications

Float voltage:
±0.1 V for 12 V units
±0.2 V for 24 V units

Flooded 13.5 27.0

12 V units 24 V units

25°C (77°F) 25°C (77°F)

GEL 13.8 27.6
AGM 13.4 26.8
Lead-calcium 13.5 27.0

Equalize mode current 50% rated output ±6%
Equalize mode—

maximum output

12 V units:16 ±0.1 Vdc
24 V units:32 ±0.2 Vdc

voltage
Off-state current draw

(without remote

12 V units: <35 mA
24 V units: <20 mA

installed)

A–4 975-0401-01-01

AC Input Specifications

AC Input Specifications

AC input voltage range Nominal: 120 Vac, 230 Vac, 240 Vac

Full Performance: 105 – 265 Vac ±4 Vac
Automatic derating to 80%: 90 – 104
±4 Vac

Maximum AC input current at 104 Vac at 208 Vac

TC1012: 2.5 A TC1012: 1.5 A
TC1512: 3.5 A TC1512: 2.0 A
TC2012: 4.5 A TC2012: 2.5 A
TC3012: 7.0 A TC3012: 3.5 A
TC4012: 9.0 A TC4012: 4.5 A
TC5012: 11.5 A TC5012: 5.5 A
TC6012: 13.5 A TC6012: 6.5 A
TC1524: 7.0 A TC1524: 3.5 A
TC2024: 9.0 A TC2024: 4.5 A
TC3024: 13.5 A TC3024: 7.0 A

TC5024: 22.5 A TC5024: 11.5 A
Power factor at rated load ≥0.95
Frequency 47 – 63 Hz
Efficiency – peak 12 V units: 77% @ 120 Vac, 80% @

230 Vac

24 V units: 85% @ 120 Vac, 87% @

230 Vac
Surge protection Line-to-neutral surge protector rated at 275

Vac

975-0401-01-01 A–5

Specifications

DC Output Specifications

DC output voltage range including
dead battery charging voltage

Maximum equalization voltage
(no BTS installed)

Voltage accuracy (no load) 12 V units: ±0.1 Vdc at 14.4 Vdc @ 25 °C

Voltage regulation Uncompensated load voltage regulation <

12 V units: 0 – 15.5 Vdc

24 V units: 0 – 31 Vdc

12 V units: 16 Vdc

24 V units: 32 Vdc

(77 °F)

24 V units: ±0.2 Vdc at 28.8 Vdc @ 25 °C

(77 °F)

0.1Vdc drop from 0 Amps to rated current

output at charger output terminals (adds in

series with recommended 3% limit for

user's battery cable voltage drop).

Temperature Specifications

Nominal ambient 25 °C (77 °F)
Operating range
Current de-rating (above 50 °C

ambient temperature)
Storage –40 to 80 °C (–40 to 176 °F)
Humidity 5 – 95%, RH non-condensing

(full performance) –20 – 50 °C (–4 – 122 °F)

up to 80% derating Imax

(50 – 65 °C) (122 – 149 °F)

A–6 975-0401-01-01

Protection Features

Protection Features

Battery reverse
polarity

Over-voltage limits The Truecharge™ 2 Battery Charger will stop

Output current limit TC1012 : 10 ±10% A

Over-temperature Internal charger temperature is measured. Charger

Protected by a replaceable DC output fuse

charging any bank if the output voltage is above

16.6 ±0.5 Vdc.

TC1512: 15 ±10% A
TC2012: 20 ±10% A
TC3012: 30 ±10% A
TC4012: 40 ±10% A
TC5012: 50 ±10% A
TC6012: 60 ±10% A
TC1524: 15 ±10% A
TC2024: 20 ±10% A
TC3024: 30 ±10% A
TC5024: 50 ±10% A

shuts down and restarts as follows:

• Shutdown at 70 °C (158 °F)

• Restart at 65 °C (149 °F)

Current derating in
ambient
temperatures

Battery over­temperature
protection

975-0401-01-01 A–7

Rated current to 50 °C (122 °F)
derating to 80% Imax above 50 °C (122 °F)

Battery temperature, as sensed by the battery
temperature sensor (if installed), results in the
charger no longer charging the individual battery or
bank at a battery temperature of 70 °C (158 °F).

Specifications

Approvals

Safety NR TL approved to CSA E60335-2-29 and UL1236, including the

marine supplement, ignition protection, and UL1564
CE marked, complying with Low Voltage Directive 2006-95-EC,
complying with EN60335-2-29 Battery Chargers, including
Australian deviations
ISO 8846: Ignition Protection for Small Craft
ABYC E11 - Alternating Current and Direct Current Electrical
Systems on Boats
ABYC A31 - Battery Chargers and Inverters
NFPA70/2008 US NEC for home and RV installation
requirements

EMC FCC Class B

CE marked, meeting EMC Directive 2004-108-EC

Other KKK-A-1822 Rev F - Federal Specification for the Star-of-Life

Ambulance

A–8 975-0401-01-01

Warranty and Return
Information

Warranty

What does this warranty cover and how long does it last? This Limited

Warranty is provided by Xantrex T echnology Inc. ("Xantrex") and covers defects
in workmanship and materials in your Xantrex™ Truecharge™ 2 Series Battery
Charger. This Warranty Period lasts for 24 months from the date of purchase at
the point of sale to you, the original end user customer, unless otherwise agree d in
writing. You will be required to demonstrate proof of purchase to make warranty
claims.

This Limited Warranty is transferable to subsequent owners but only for the
unexpired portion of the Warranty Period. Subsequent owners also require
original proof of purchase as described in "What proof of purchase is required?"

What will Xantrex do? During the Warranty Period Xantrex will, at its

option, repair the product (if economically feasible) or replace the defective
product free of charge, provided that you notify Xantrex of the product defect
within the Warranty Period, and provided that Xantrex through inspection
establishes the existence of such a defect and that it is covered by this Limited
Warranty.

Xantrex will, at its option, use new and/or reconditioned parts in performing
warranty repair and building replacement products. Xantrex reserves the right to
use parts or products of original or improved design in the repair or replacement.
If Xantrex repairs or replaces a product, its warranty continues for the remaining
portion of the original Warranty Period or 90 days from the date of the return
shipment to the customer, whichever is greater . All replaced products and all parts
removed from repaired products become the property of Xantrex.

975-0401-01-01 WA–1

Warranty and Return

Xantrex covers both parts and labor necessary to repair the product, and return
shipment to the customer via a Xantrex-selected non-expedited surface freight
within the contiguous United States and Canada. Alaska, Hawaii and outside of
the United States and Canada are excluded. Contact Xantrex Customer Service
for details on freight policy for return shipments from excluded areas.

How do you get service? If your product requires troubleshooting or

warranty service, contact your merchant. If you are unable to contact your
merchant, or the merchant is unable to provide service, contact Xantrex directly
at:

Telephone: [phone] (toll free North America)

1 408 987 6030 (direct)

[phone] (Europe)

Fax: [phone] (toll free North America)

[phone] (Europe)

Email: [e-mail]
Web: www.xantrex.com

Direct returns may be performed according to the Xantrex Return Material
Authorization Policy described in your product manual. For some products,
Xantrex maintains a network of regional Authorized Service Centers. Call
Xantrex or check our website to see if your product can be repaired at one of
these facilities.

What proof of purchase is required? In any warranty claim, dated proof

of purchase must accompany the product and the product must not have been
disassembled or modified without prior written authorization by Xantrex.

Proof of purchase may be in any one of the following forms:

• The dated purchase receipt from the original purchase of the product at
point of sale to the end user; or

• The dated dealer invoice or purchase receipt showing original equipment
manufacturer (OEM) status; or

• The dated in voice or purch a se recei pt showing the product exchanged
under warranty.

What does this warranty not cover? Claims are limited to repair and

replacement, or if in Xantrex's discretion that is not possible, reimbursement up
to the purchase price paid for the product. Xantrex will be liable to you only for
direct damages suffered by you and only up to a maximum amount equal to the
purchase price of the product.

This Limited Warranty does not warrant uninterrupted or error-free operation of
the product or cover normal wear and tear of the product or costs related to the
removal, installation, or troubleshooting of the customer's electrical systems.
This warranty does not apply to and Xantrex will not be responsible for any
defect in or damage to:

a) the product if it has been misused, neglected, improperly installed,

physically damaged or altered, either internally or externally, or damaged
from improper use or use in an unsuitable environment;

WA–2 975-0401-01-01

Warranty and Return

b) the product if it has been subjected to fire, water, generalized corrosion,

biological infestations, or input voltage that creates operating conditions
beyond the maximum or minimum limits listed in the Xantrex product
specifications including, but not limited to, high input voltage from
generators and lightning strikes;

c) the product if repairs have been done to it other than by Xantrex or its

authorized service centers (hereafter "ASCs");

d) the product if it is used as a component part of a product expressly warranted

by another manufacturer;

e) component parts or monitoring systems supplied by you or purchased by

Xantrex at your direction for incorporation into the product ;

f) the product if its original identification (trade-mark, serial number) markings

have been defaced, altered, or removed;
g) the product if it is located outside of the country where it was purchased; and
h) any conseq uenti a l losses that are attribu tabl e to the product losing power

whether by product malfunction, installation error or misuse.

Disclaimer

Product

T

HIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY
XANTREX IN CONNECTION WITH YOUR XANTREX PRODUCT AND IS, WHERE
PERMITTED BY LAW, IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS,
GUARANTEES, REPRESENTATIONS, OBLIGATIONS AND LIABILITIES, EXPRESS OR
IMPLIED, STATUTORY OR OTHERWISE IN CONNECTION WITH THE PRODUCT,
HOWEVER ARISING (WHETHER BY CONTRACT, TORT, NEGLIGENCE, PRINCIPLES OF
MANUFACTURER'S LIABILITY, OPERATION OF LAW, CONDUCT, STATEMENT OR
OTHERWISE), INCLUDING WITHOUT RESTRICTION ANY IMPLIED WARRANTY OR
CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE TO THE EXTENT REQUIRED UNDER APPLICABLE LAW TO
APPLY TO THE PRODUCT SHALL BE LIMITED IN DURATION TO THE PERIOD
STIPULATED UNDER THIS LIMITED WARRANTY.

I

N NO EVENT WILL XANTREX BE LIABLE FOR: (A) ANY SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST
REVENUES, FAILURE TO REALIZE EXPECTED SAVINGS, OR OTHER COMMERCIAL OR
ECONOMIC LOSSES OF ANY KIND, EVEN IF XANTREX HAS BEEN ADVISED, OR HAD
REASON TO KNOW, OF THE POSSIBILITY OF SUCH DAMAGE, (B) ANY LIABILITY
ARISING IN TORT, WHETHER OR NOT ARISING OUT OF XANTREX'S NEGLIGENCE,
AND ALL LOSSES OR DAMAGES TO ANY PROPERTY OR FOR ANY PERSONAL INJURY
OR ECONOMIC LOSS OR DAMAGE CAUSED BY THE CONNECTION OF A PRODUCT TO
ANY OTHER DEVICE OR SYSTEM, AND (C) ANY DAMAGE OR INJURY ARISING FROM
OR AS A RESULT OF MISUSE OR ABUSE, OR THE INCORRECT INSTALLATION,
INTEGRATION OR OPERATION OF THE PRODUCT.

I

F YOU ARE A CONSUMER (RATHER THAN A PURCHASER OF THE PRODUCT IN THE
COURSE OF A BUSINESS) AND PURCHASED THE PRODUCT IN A MEMBER STATE OF
THE EUROPEAN UNION, THIS LIMITED WARRANTY SHALL BE SUBJECT TO YOUR
STATUTORY RIGHTS AS A CONSUMER UNDER THE EUROPEAN UNION PRODUCT

975-0401-01-01 WA–3

Warranty and Return

WARRANTY DIRECTIVE 1999/44/EC AND AS SUCH DIRECTIVE HAS BEEN
IMPLEMENTED IN THE EUROPEAN UNION MEMBER STATE WHERE YOU
PURCHASED THE PRODUCT. FURTHER, WHILE THIS LIMITED WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY
FROM EU MEMBER STATE TO EU MEMBER STATE OR, IF YOU DID NOT PURCHASE
THE PRODUCT IN AN EU MEMBER STATE, IN THE COUNTRY YOU PURCHASED THE
PRODUCT WHICH MAY VARY FROM COUNTRY TO COUNTRY AND JURISDICTION TO
JURISDICTION.

Return Material Authorization Policy

For those products that are not being repaired in the field and are being returned
to Xantrex, before returning a product directly to Xantrex you must obtain a
Return Material Authorization (RMA) number and the correct factory "Ship To"
address. Products must also be shipped prepaid. Product shipments will be
refused and returned at your expense if they are unauthorized, returned without
an RMA number clearly marked on the outside of the shipping box, if they are
shipped collect, or if they are shipped to the wrong location.

When you contact Xantrex to obtain service, please have your instruction manual
ready for reference and be prepared to supply:

• The serial number of your product

• Information about the installation and use of the unit

• Information about the failure and/or reason for the return

• A copy of your dated proof of purchase

Record these details on page WA-6.

Return Procedure

Package the unit safely, preferably using the original box and packing materials.
Please ensure that your product is shipped fully insured in the original packaging
or equivalent. This warranty will not apply where the product is damaged due to
improper packaging.

Include the following:

• The RMA num ber supplied by Xantrex Technology Inc. clearly marked
on the outside of the box.

• A return address where the unit can be shipped. Post office boxes are not
acceptable.

• A contact telephone number where you can be reached during work
hours.

• A brief descri ption of the problem.

Ship the unit prepaid to the address provided by your Xantrex customer service
representative.

If you are returning a product from outside of the USA or Canada In

addition to the above, you MUST include return freight funds and are fully
responsible for all documents, duties, tariffs, and deposits.

WA–4 975-0401-01-01

Warranty and Return

If you are returning a product to a Xantrex Authorized Service
Center (ASC)

required. However, you must contact the ASC prior to returning the product or
presenting the unit to verify any return procedures that may apply to that
particular facility and that the ASC repairs this particular Xantrex product.

A Xantrex return material authorization (RMA) number is not

Out of Warranty Service

If the warranty period for your product has expired, if the unit was damaged by
misuse or incorrect installation, if other conditions of the warranty have not been
met, or if no dated proof of purchase is available, your unit may be serviced or
replaced for a flat fee.

To return your product for out of warranty service, contact Xantrex Customer
Service for a Return Material Authorization (RMA) number and follow the other
steps outlined in "Return Procedure" on page WA-4.

Payment options such as credit card or money order will be explained by the
Customer Service Representative. In cases where the minimum flat fee does not
apply, as with incomplete units or units with excessive damage, an additional fee
will be charged. If applicable, you will be contacted by Customer Service once
your unit has been received.

975-0401-01-01 WA–5

Warranty and Return

Information About Your System

As soon as you open your Xantrex™ Truecharge™ 2 Series Battery Charger
package, record the following information and be sure to keep your proof of
purchase.

❐ Serial Number
❐ Product

Number

❐ Purchased From
❐ Purchase Date

If you need to contact Customer Service, please record the following details
before calling. This information will help our representatives give yo u better
service.

❐ Type of installation (e.g. RV, truck)
❐ Length of time inverter has been

installed

❐ Battery/battery bank size

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804-1210, 804-1215, 804-1220, 804-1230,

804-1240, 804-1250, 804-1260, 804-2415,
804-2420, 804-2430, 804-2450

_________________________________
_________________________________

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_________________________

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❐ Battery type (e.g. flooded, sealed gel

cell, AGM)

❐ DC wiring size and length
❐ Alarm sounding?
❐ Description of indicators on front

panel

❐ Appliances operating when problem

occurred

❐ Description of probl em

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___________________________________________________________

WA–6 975-0401-01-01

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Xantrex Technology Inc.

1 800 670 0707 Tel toll free NA
1 408 987 6030 Tel direct

[phone] Europe

1 800 994 7828 Fax toll free NA

[phone] Europe

[e-mail]
www.xantrex.com

975-0401-01-01

Printed in China