Wyse Technology 883681-08, Winterm User Manual

Users Guide

Wyse® Winterm™ 1 series, Based on Wyse Thin OS

Issue: 121906
PN: 883681-08 Rev. E

Copyright Notices

© 2006, Wyse Technology Inc. All rights reserved.

This manual and the software and firmware described in it are copyrighted. You may not reproduce, transmit,
transcribe, store in a retrieval system, or translate into any language or computer language, in any form or by any
means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, any part of this publication
without express written permission.

End User License Agreement (“License”)

A copy of the Wyse Technology End User License Agreement is included in the software and provided for your
reference only. The License at http://www.wyse.com/license
agreement. By copying, using, or installing the software or the product, you agree to be bound by those terms.

Trademarks

Wyse and Winterm are registered trademarks, and the Wyse logo and Winterm logo are trademarks of Wyse
Technology Inc. ICA is a registered trademark and MetaFrame is a trademark of Citrix Systems Inc. Microsoft and
Windows are registered trademarks of Microsoft Corporation. All other products are trademarks and/or registered
trademarks of their respective companies. Specifications subject to change without notice.

Patents

This product and/or associated software are protected by copyright, international treaties, and various patents,
including the following U.S. patents: 6,836,885 and 5,918,039.

Restricted Rights Legend

You acknowledge that the Software is of U.S. origin. You agree to comply with all applicable international and
national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as end-user,
end-use and country destination restrictions issued by U.S. and other governments. For additional information on
exporting the Software, see http://www.microsoft.com/exporting

as of the purchase date is the controlling licensing

.

Ordering Information

For availability, pricing, and ordering information in the United States and Canada, call 1-800-GET-WYSE
(1-800-438-9973) or visit us at http://www.wyse.com

FCC Statement

This equipment has been tested and found to comply with the limits for either Class A or Class B digital devices
(refer to “Thin Client Requirements Compliance
to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Caution

Changes or modifications not covered in this manual must be approved in writing by the
manufacturer’s Regulatory Engineering department. Changes or modifications made without
written approval may void the user’s authority to operate the equipment.

. In all other countries, contact your sales representative.

”), pursuant to Part 15 of the FCC Rules. These limits are designed

Thin Client Requirements Compliance

FCC Compliance

Model SX0, Product S10 thin clients meet Class B requirements.

IEC/EN Compliance

Model SX0, Product S10 thin clients meet Class B requirements.

Canadian DOC Notices

Refer to the previous section, “Thin Client Requirements Compliance,” to find out to which model thin client each of
the statements below refers.

Class A - This digital apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le
Ministère des Communications du Canada.

Class B - This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de la classe B prescrites dans le Réglement sur le brouillage radioélectrique édicté par le
Ministère des Communications du Canada.

IEC/EN Notice

This product conforms to the requirements of IEC950 and EN60950.

This product conforms to requirements of EN55022 for Class A equipment or EN55022 for Class B equipment
(refer to “Thin Client Requirements Compliance

”).

Cable Notice

The use of shielded I/O cables is required when connecting this equipment to any and all optional peripheral or
host devices. Failure to do so may cause interference and violate FCC and international regulations for
electromagnetic interference.

Noise Suppressor

A noise suppressor (ferrite bead) must be installed on the network cable of your thin client (except Model SX0).
This installation is necessary to maintain compliance with U.S. FCC B limits and European CISPR B EN55022
Class B limits. The noise suppressor is supplied by the manufacturer and is packed in your thin client shipping
carton.

Device Power Supply

For use with external power supply included in the shipping carton, or a certified equivalent model supplied by the
manufacturer.

Model SX0, Product S10 Thin Client

For use with External Power Supply DVE Model DSA-0421S-12 3 30 or certified equivalent model supplied by the
manufacturer, rated minimum 12Vdc, 2.5A.

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Contents

1 Introduction 1

About this Guide 1

Organization of this Guide 1

Wyse Technical Support 1

Related Online Resources Available at Wyse 2

2 Getting Started 3

What Happens When You Turn on Your Thin Client 3

Accessing the Enterprise Servers Available 3

Signing-on 5

Changing Your Password 5
Understanding Your User Profile 6
Knowing Your Assigned Privileges and User Mode 7

Assigned Privileges 7

User Modes 8
Understanding System Lock-down 8
About the Session Services You Will Use 9

Logging Off and Shutting Down 9
Using the Desktop 10

Viewing System Information 11
Understanding the Window Display Modes 12
Using the Shortcut Menu and Desktop Menu 13

Using the System Setup Submenu 13

Accessing System Information 14

Accessing Available Applications 14

Accessing the PPPoE Manager 15

Accessing the Dialup Manager 15

Accessing the PPTP Manager 15

Accessing the Network Test Tools 15

Accessing the Shutdown Options 15

Using the Connect Manager 16
About Configuring ICA and RDP Connections 17

Configuring ICA Connections 18
Configuring RDP Connections 21

3 Setting Up the Thin Client 25

Setting System Preferences 26
Configuring Network Settings 28
Setting Up Wireless Access 33
Selecting Display Settings 34
Configuring Serial Communications 35
Setting Up Printers 36

Configuring LPD Services 40

Setting Up Windows NT4 Servers 40

Setting Up Windows 2000/2003 Servers 41

Configuring Touch Screens 41

vi Contents

4 Using and Configuring Access Connections 43

Using Ethernet Direct Access 43
Using Wireless Direct Access 43
Configuring PPPoE Access 44
Configuring Dialup Modem Access 45
Configuring PPTP VPN Access 48

5 Using the Network Test Tools 51

Using Ping 51
Using Trace Route 52

Figures 53

Tables 55

1 Introduction

Wyse® WintermTM 1 series Thin Clients use Wyse Thin OS. These highly optimized thin
clients provide ultra-fast access to applications, files, and network resources made
available on machines hosting Citrix™ ICA and Microsoft™ RDP session services. Locally
installed software permits remote administration of the thin clients and provides local
maintenance functions.

Session and network services available on enterprise networks may be accessed through
a direct intranet connection, a dial-up server, or an ISP which provides access to the
Internet and thus permits the thin client to connect to an enterprise VPN (virtual private
network) server.

About this Guide

This guide is intended for users of the Wyse® WintermTM 1 series Thin Client. It provides
detailed instructions on using the thin client to manage the connections and applications
available to users from a network server.

Organization of this Guide

This guide is organized as follows:

Chapter 2, "Getting Started," provides information to help you quickly get started using
your thin client. It describes basic thin client functions and provides instructions on using
the Desktop and Connect Manger to manage the connections and applications available
for you to use.

Chapter 3, "Setting Up the Thin Client," contains information to help you set up your thin
client using the System Setup submenu.

Chapter 4, "Using and Configuring Access Connections," provides information and
detailed instructions on using and configuring connections to access the enterprise server
environment available to the thin client.

Chapter 5, "Using the Network Test Tools," contains information on using the Network test
tools available on the thin client.

Wyse Technical Support

To access Wyse technical resources, visit AskWyse.com. If you still have questions, you
can submit your questions using the Wyse Support Request Form
Support at 1-800-800-WYSE (toll free in U.S. and Canada). Hours of operation are from
5:00 am to 5:00 pm PST, Monday through Friday.

To access international support, visit http://www.wyse.com/global

, or call Customer

.

2 Chapter 1

Related Online Resources Available at Wyse

Wyse® WintermTM 1 series Thin Client features can found in the Datasheet for your
specific thin client model. Datasheets are available on the Wyse Web site at:

http://www.wyse.com/serviceandsupport/support/documentindex.asp

The Administrators Guide: Wyse
intended for administrators of the Wyse
information and detailed system configurations to help administrators design and manage
a Wyse

http://www.wyse.com/manuals

®

®

WintermTM 1 series, Based on Wyse Thin OS is

®

WintermTM 1 series Thin Client. It provides

WintermTM 1 series Thin Client environment. It is available at:

.

.

2 Getting Started

This chapter provides information to help you quickly get started using your thin client. It
describes basic thin client functions and provides instructions on using the Desktop and
Connect Manger to manage the connections and applications available for you to use.

What Happens When You Turn on Your Thin Client

What you see, initially, when you turn on or reboot your thin client, depends on your
method of access to the enterprise intranet and how your network administrator has set up
your account. With Wyse Thin OS software, your thin client can also be turned on by the
Wake-On-LAN feature. Using this feature, an administrator can turn on the thin client
connection by using a LAN message that the thin client recognizes on a single Ethernet
subnet.

Accessing the Enterprise Servers Available

There are five basic methods of access to the enterprise server environment available to
the thin client. Except for Ethernet Direct, all of the access methods require that some
local settings be made on the thin client. These settings cannot be automated because the
thin client has not yet accessed Global and User profiles. For certain privileges, these
local settings are retained and are available for the next thin client system start. Activating
these local settings and the defined connections can also be automated at thin client
system start.

Methods of access include:

• Ethernet Direct - This is a connection from the thin client Ethernet port directly to the

enterprise intranet. No additional hardware is required. An account sign-on dialog box
displays if required, then either the desktop or an application window opens (the
application window opens, with or without a session server logon requirement, if set by
the administrator to open automatically). User profiles normally are used in this mode
and are accessed automatically. However, if the Dynamic Host Configuration Protocol
(DHCP) - a protocol for assigning dynamic IP addresses to devices on a network - is
not available on the enterprise intranet, the location of the file server where user
profiles are located must be entered in the Network Setup dialog box. For information
on the Network Setup dialog box, refer to "Configuring Network Settings."

• Wireless Direct - If a wireless network device is connected to the thin client but a

wireless connection has not yet been configured, the Wireless Setup dialog box opens.
When a connection is established, the behavior is the same as for an Ethernet Direct
connection, including automatic access to user profiles through DHCP. For information
on the Wireless Setup dialog box, refer to "Setting Up Wireless Access."

• PPPoE - The PPPoE Manager dialog box is available from the desktop to configure

and invoke PPPoE connection to WAN. Once connected, all WAN packets go though a
PPP connection over Ethernet to the DSL modem. The PPPoE Manager is not
accessible for users with sign-on privilege set to None. Open the PPPoE Manager

4 Chapter 2

dialog box by selecting it from the desktop menu. This dialog box also can be set to
open automatically on system start-up. For information on the PPPoE Manager dialog
box, refer to "Configuring PPPoE Access."

• Dialup Modem - If both the Dialup Manager and the Connect Manager open

automatically when the thin client is turned on or restarted, the thin client is configured
to access the network through a modem dial-up. A sign-on dialog box may appear
when the network connection is accomplished. DHCP cannot automatically connect
your thin client to User profiles when using dial-up access; the location of the FTP
server where the profiles reside must be entered in the Network Setup dialog box. For
information on the Dialup Manager dialog box, refer to "Configuring Dialup Modem
Access." For information on the Connect Manager, refer to "Using the Connect
Manager." For information on the Network Setup dialog box, refer to "Configuring
Network Settings."

• PPTP VPN - The PPTP Manager dialog box can be configured to open automatically

when the thin client is turned on or restarted. This facilitates connection to an
enterprise network through an ISP, the Internet, and a virtual private network (VPN)
PPTP server. If dial-up is used to contact the ISP providing access to the Internet, the
Dialup Manager and Connect Manager also open. DHCP cannot automatically connect
your thin client to User profiles when using PPTP VPN access; the location of the FTP
server where the profiles reside must be entered in the Network Setup dialog box. For
information on the PPTP Manager dialog box, refer to "Configuring PPTP VPN
Access." For information on the Dialup Manager dialog box, refer to "Configuring
Dialup Modem Access." For information on the Connect Manager, refer to "Using the
Connect Manager." For information on the Network Setup dialog box, refer to
"Configuring Network Settings."

Note

If the Network Setup dialog box initially appears, or the Connect Manager is
active when the thin client is started (or when the enterprise intranet is
accessed), network services are not fully configured. In this case sign-on is
not required and thin client network settings (and possibly connection
definitions) must be entered locally on the thin client (for example, a
Stand-alone user). For more information, refer to “Using the Connect
Manager” and "Configuring Network Settings."
If the network to which the thin client is connected does not provide FTP
services, a User profile will not be available and network addresses and
connection definitions must be entered locally on the thin client. If User
profiles (and update services) are available from an FTP server but DHCP
does not supply the location of the FTP server, you can access the profiles
by entering the location of the FTP server locally on the thin client (refer to
“Configuring Network Settings” for more details).

Signing-on

Getting Started 5

After a connection to the enterprise intranet is established, sign-on to the network and/or
session services may or may not be required (depending on a Global profile option set by
the network administrator, the session servers, or any requirements of PNAgent/PNLite
services). If sign-on to the enterprise intranet is required, a sign-on dialog box opens when
you turn on the thin client, when you restart the thin client, or after signing off from a User
profile account.

Note

In a Virtual Desktop environment, user authentication is made against the
Virtual Desktop Broker. Therefore, you will only authenticate against the
Broker. You will sign-on as described in this section only when a Virtual
Desktop environment is not used or is unavailable.

Sign-on name and password are assigned initially by the administrator when the account
is established, but the password can be changed by the user at a thin client in some cases
(see "Changing Your Password"). To sign on to a standard account, enter the user name
for the account and password allocated to you by the network administrator. Account user
names are not case sensitive, however, passwords are case sensitive.

Note

If you cannot successfully sign-on, ask your network administrator for help.

If a user account is not established but PNAgent/PNLite-published applications are to be
accessed on the PNAgent/PNLite server, you must enter the user name for the account
and password (in this case, account user names are not case sensitive, but passwords
are case sensitive) and also select a Domain in which the applications appears (if the
correct domain does not appear in the list, type it into the Domain box).

Note

Applications can be published to the network by PNAgent/PNLite services.
These applications are available to the thin clients on the network as long as
accounts are established on the PNAgent/PNLite server. If User profiles are
used, the thin client will send the enterprise server sign-on and domain
information to the PNAgent/PNLite server for log-on. If User profiles are not
used (a sign-on is not required to access User profiles) but a PNAgent/
PNLite server address is entered into the Network Setup dialog box, the
sign-on dialog box with the PNAgent/PNLite Domain box will still be
presented to you for access to the published applications. PNAgent/
PNLite-published applications will be merged with connections defined
through user profiles and local settings for a combined total number of
connections. The maximum number of connections has a default limit of 216,
but can be set from 100 to 1000 through wnos.ini.

Changing Your Password

If you are required to sign on and you are not using PNAgent/PNLite services or a Virtual
Desktop environment, you can change your assigned password by selecting Check here
to change password in the sign-on dialog box and using the change password dialog
box (type the new password in both the New Password and Confirm boxes, and click OK).

6 Chapter 2

Note

If you are using both PNAgent/PNLite and a User profile, the user name must
be defined in the Windows domain to be used and the password must be the
same for both the domain and the User profile.
In a Virtual Desktop environment, user authentication is made against the
Virtual Desktop Broker (the user name and password are stored on the
Broker or a third party authentication server). Therefore, the password must
be changed on the Broker or the authentication server.

If you are required to sign on and are using PNAgent/PNLite services (so that the user
profile password is forwarded to the PNAgent/PNLite server), you can have an application
change your domain password but you cannot change your ini file password while using
PNAgent/PNLite. Therefore, if you change the domain password, you will lose the effect of
any directives in the user ini file, including any potential upgrade of privilege (for example,
the privileges in the wnos.ini file may be set to None, but the privileges in the user ini file
are set to High).

Understanding Your User Profile

Profiles for users contain the settings and connection definitions for the thin client. They
are created and maintained by the network administrator and reside on the enterprise
intranet FTP server or Virtual Desktop server. The thin client accesses these user profiles
when you sign on. The location of these files may be automatically supplied to the thin
client by the DHCP server (if set up by the network administrator), or if DHCP is not
available, their location must be entered in the Network Setup dialog box.

Note

The Global profile (wnos.ini) and User profile (user.ini) on an FTP server can
take effect only when a Virtual Desktop environment is not used.

Types of user profiles include:

• Global - All clients of the same FTP server have these profile settings.

• User - Only the individual user has these profile settings. Settings in User profiles can

override corresponding Global profile settings.

Note

If you want to change your user profile, ask your network administrator.
In a Virtual Desktop environment, the user profile is set in the user policy.
Therefore, different users with the same policy will have the same user
profile.

You have the same user profile, regardless of which thin client you use. If allowed by the
network administrator, a limited number of settings are available locally. For instructions
on selecting local operator preferences such as display, keyboard, mouse, and printer
selections, refer to "Setting Up the Thin Client."

Note

If the network to which the thin client is connected does not provide FTP or
Virtual Desktop services, a user profile will not be available and network
addresses and connection definitions must be entered locally on the thin
client. If user profiles are available from an FTP or Virtual Desktop server but
DHCP does not supply the location of the server, you can access the user
profiles by entering the location of the FTP or Virtual Desktop server locally
at the thin client (refer to "Configuring Network Settings" for more details).

Getting Started 7

Knowing Your Assigned Privileges and User Mode

As a thin client operator, you have a thin client account with certain privileges. Your thin
client account is a set of application connection definitions and thin client configuration
settings that are grouped under a privilege level and assigned to you by your
administrator. Administrators create thin client accounts that possess specific connection
capabilities, security, and various thin client functions. Assigned privileges and user
modes allow you certain levels of access to thin client resources.

Note

User access to system-reset-to-factory defaults and the Network Setup
dialog box can be denied by the user privilege (not the lock-down state).
Therefore, if the thin client is locked down in High privilege, you will have
access to all facilities, regardless of other items (unless there is an
intervening privilege statement in an ini file). It is only when the thin client is
locked down in the privilege None that you cannot recover control of the thin
client. For more information about system lock-down, refer to "Understanding
System Lock-down."

Assigned Privileges

The user profiles (Global and User) can assign three privilege levels of access to thin
client resources: High-privileged, Low-privileged, and Non-privileged.

• High-privileged - With High privilege, all thin client resources are available with no

restrictions. This is an administrative level of log-on. Connection definitions can be
entered locally on the thin client, but they will typically be lost upon log-off/shutdown of
the thin client. However, if configured by an administrator (enablelocal=yes),
locally-defined connection definitions can be saved. If you are a user at this level, you
can reset the device to factory defaults.

Note

High privilege is the default privilege (unless locked down in another
privilege) and is in effect if a user profile is read that does not contain a
privilege statement. If no wnos.ini file is read (same conditions), the
connection definitions entered locally on the thin client are persistent and
may even be visible if a wnos.ini file is found on a subsequent reboot (if an
enablelocal=yes statement is read from one of the ini files).

• Low-privileged - This is the level assigned to a typical user of the thin client. The

Network and Wireless selection on the System Setup submenu is disabled (the
Network Setup dialog box and Wireless Setup dialog box cannot be opened). A
Low-privileged user cannot reset the device to factory defaults.

• Non-privileged - This level of access is typical for kiosk or other restricted-use

deployment. The System Setup selection on the desktop menu is disabled (the various
dialog boxes available from the System Setup cannot be displayed). The Connect
Manager is not available. The user cannot reset the device to factory defaults. Both the
Dialup Manager and PPTP Manager dialog boxes are disabled.

Note

If you are accessing the enterprise intranet through Dial-up or PPTP VPN,
the Network Setup dialog box is available during the dial-up process to
establish the initial connection to the FTP server. If you then log on as a
Low-privileged or Non-privileged user, however, access to the Network
Setup dialog box is then disabled. The Dialup Manager and PPTP Manager
dialog boxes are also disabled for a Non-privileged user.

8 Chapter 2

User Modes

User Modes define your login state and include the following types of user:

• Guest user - The Guest user mode logs on using the Global profile only (no User

profile is available) and does not need a password. But the Guest user will be disabled
if no connection is defined in the Global profile. The Guest user cannot access the
Network Setup dialog box and cannot reset the device to factory defaults. Otherwise,
all remaining local resources are available. Although an enterprise file services
account password is not required, individual application servers may require a
password.

• Stand-alone user - This mode makes operation of the thin client possible when user

profiles or PNAgent/PNLite-published applications are not available. No user log-on is
required and network information and connection definitions must be defined locally on
the thin client. Locally entered connection definitions are preserved when the thin client
is turned off or restarted, but individual user accounts are not available and automatic
software updates are not available when the thin client is restarted.

Note

It is possible to have an FTP server which supplies software updates but no
.ini files. In this case, software updates would take place but the user would
still be Stand-alone.

• PNAgent/PNLite-only user - This mode is similar to a Stand-alone user, except

applications published by Citrix PNAgent/PNLite services are available (the IP address
of a PNAgent/PNLite server is entered into the Network Setup dialog box). The user
logs on to the PNAgent/PNLite server but does not log on to the file server or use
configuration user profiles. If the PNAgent/PNLite server publishes fewer than the limit
of applications set by the administrator, the user can locally define additional
applications. As long as the domain password for the PNAgent/PNLite server matches
the password in an ini file for the same user on the FTP server, both the PNAgent/
PNLite published applications and the directives in the user ini file will be processed
(with the PNAgent/PNLite published applications being processed first). However,
other directives from the user ini file could alter the privilege, the default display
resolution, and so on. With the enable local clause for the connect statement,
connections defined in the user ini file may be persistent.

Understanding System Lock-down

Your administrator can configure whether or not to allow access to the Network Setup
dialog box to locally re-configured the thin client to operate in a different mode or to
access a different file server.

Note

High-privileged users always have access to the Network Setup dialog box.

During normal thin client operation, Low-privileged and Non-privileged users may access
the Network Setup dialog box by temporarily disconnecting the Ethernet cable from the
rear of the thin client and rebooting to Stand-alone user mode. The Network Setup dialog
box can also be accessed by a hot-key reset to factory default, in addition to the system
reset available to a Stand-alone user through the Sign-off/Shutdown/Shutdown and
Restart the system dialog box.

In most cases, access to normal operation resources is desirable. However, network
environments requiring maximum security typically do not permit uncontrolled changes to
thin client network operation. To achieve this security, the network administrator can place
a lock-down argument in any privilege statement (either in the user .ini file or in wnos.ini

Getting Started 9

file). This prevents Low-privileged and Non-privileged users from accessing the Network
Setup dialog box by resetting the thin client or through system restart to Stand-alone user
mode.

Caution

If a thin client accesses the enterprise intranet through Dial-up or PPTP and
the thin client is locked-down, a user attempting to reboot to Stand-alone
user mode will disable the Network Setup dialog box. The user will not be
able to re-access the enterprise intranet through this path. If this happens,
the thin client must be moved to a location where it can access the intranet
directly so that an administrator can set the profile to unlock the thin client.
If the thin client is configured for Dial-up access, there must be an RAS
server answering the configured telephone number. Otherwise, the thin client
will require factory attention for recovery.

About the Session Services You Will Use

The Desktop connection icons and Connect Manager list entries allow you to initiate
connections to servers providing ICA and RDP services. These services are configured by
the administrator for you to use. Depending on your privileges you can modify some of the
settings on these services. You can start connections by using the various Desktop or the
Connect Manager options made available by the administrator.

The Multiple Sessions feature allows the thin client to have multiple active connections.
The number of active connections you can have depends on the following:

• amount of RAM

• types of connections open

• number of connections configured

For more information on ICA connections, refer to "Configuring ICA Connections."

For more information on RDP connections, refer to "Configuring RDP Connections."

Logging Off and Shutting Down

After using your thin client, you can sign off from your account (if you signed in initially) or
you can shut down the thin client (if your privilege or user mode allows you to do this).

Note

High-privileged, Non-privileged, and Guest users can also sign off from the
Connect Manager.

Click the Desktop User Name button on the taskbar and select Shutdown from the
Desktop menu to open the Sign-off/Shutdown/Shutdown and Restart the system dialog
box. Use this dialog box to do one of the following:

• Sign-off from the account User Name - Allows you to sign off from the current open

account (the sign-on dialog box appears and is ready for another user).

• Shutdown the system - Turns off the thin client.

• Shutdown and Restart the system - Signs off the user account and also allows

posted software updates to be loaded into the thin client memory (the sign-on dialog
box appears after the thin client restarts).

• Restart the system setting to factory default - Appears for High-privileged and

Stand-alone users only. This option allows you to reset the thin client to factory
defaults.

10 Chapter 2

Note

Depending on how the servers and applications are configured, signing off
from or shutting down the thin client may not necessarily close/open server
sessions. Generally, you should close sessions before signing-off from or
shutting down the thin client.

Using the Desktop

The desktop has a plain background with a horizontal taskbar at the bottom of the screen.
The number of icons that can be displayed on the desktop depends on the desktop
resolution and administrator configuration.

Note

Custom icons can be assigned to any or all connections defined in the ini
files or a default icon can be used. If no icon is assigned to a connection, the
connection will only appear in the Connect Manager and not on the desktop.
Connections supplied by PNLite and PNAgent have icons assigned by the
server. If you have a High privilege level, you can right-click an icon to open a
Connections Settings dialog box.

If configured by your administrator (Longapplicationname=yes as defined in
wnos.ini), the number of icons displayed for a resolution is as follows:

• 640 x 480: Up to 8 icons are displayed.

• 800 x 600: Up to 10 icons are displayed.

• 1024 x 768: Up to 21 icons are displayed.

• 1280 x 1024: Up to 40 icons are displayed.

• 1600 x 1200: Up to 60 icons are displayed.

PNAgent - The thin client features PNAgent (a Program Neighborhood folder support).
With PNAgent, icons are populated to folders based on the Program Neighborhood setup
on the server. Depending on the Citrix server configuration, these icons can display on the
desktop, in the Desktop menu, in the Connect Manager, and in the system tray.

Note

If any network connection is designated to open automatically on startup, it
will open and you will see the server log-in or server application window
instead of the desktop.

Figure 1 Desktop example

Getting Started 11

Use the following guidelines:

• Icons representing available server connections and published applications are
displayed on the background. Hovering the mouse pointer over an icon pops-up
information about the connection. Right-clicking (or left-clicking if the mouse buttons
are reversed) on an icon opens a Connection Settings dialog box which displays
additional information about the connection.

• You can open a server connection/published application by double-clicking a desktop
icon or you can navigate to the desktop icon you want by using tab key and pressing
Enter to initiate the connection.

• The desktop menu may be opened by clicking the mouse button on the desktop
background or by clicking on the User Name button on the task bar.

• If configured to display (by an administrator), the volume control is displayed in the
right corner of the taskbar and the current time and date are shown when the cursor is
placed on the time.

Note

The thin client is capable of synchronizing its clock to time provided by a
Simple Network Time Protocol (SNTP) server.

• Use CTRL+ALT+UPARROW to toggle between window display modes.

• Use CTRL+ALT+DOWNARROW to open a selection box for toggling between the
desktop, Connect Manager, and currently-active connections.

• Keyboard shortcuts are supported. Use the LEFT ALT+UDERLINED LETTER on the
keyboard for keyboard shortcuts (the RIGHT ALT+UDERLINED LETTER combination
is not currently supported).

• Use the System Preference dialog box to switch the left and right buttons. For
information on the System Preference dialog box, refer to "Setting System
Preferences."

• In addition to the standard two-button mouse, the thin client supports a Microsoft
Wheel Mouse (used for scrolling). Other similar types of a wheel mouse may or may
not work.

• You can copy and paste between application sessions and between sessions and the
desktop, however, this function depends on session server configurations.

Viewing System Information

System information is available from the taskbar and from the System Information dialog
box.

If configured by the administrator, CPU usage and free memory are displayed in the box
on the right side of the taskbar. If you click on this area, it will toggle between percent of
CPU usage currently in use and available free memory in megabytes. If you put the
mouse cursor on the taskbar without clicking, a popup appears showing the number (for
example, percent of CPU currently in use and available free memory in megabytes). This
information is also available in the System Information dialog box.

Note

Starting an ICA or RDP connection requires at least 2 megabytes of free
memory.

Clicking the ? icon on the task bar (or selecting System Information from the Desktop
menu) opens the System Information dialog box where you can view thin client system
information (see "Accessing System Information").

12 Chapter 2

Understanding the Window Display Modes

The thin clients allow three different display modes, including:

• Standard window - Window frame, title bar, content area, including icons, and so on.
This mode is available for use with any connection.

• Seamless window - Seamless display. This mode is available for use with published
applications only.

• Full-screen - Occupies the entire monitor screen with no thin client taskbar, title bar, or
window borders. This mode is available for use with any connection.

Note

In all display modes, use CTRL+ALT+DOWNARROW to open a selection
box for toggling between the desktop, Connect Manager, and
currently-active connections.

The display modes that are available depend on what window mode was in use when the
connection was started. That in turn depends on the relative resolution settings of the
screen and connection. The screen resolution is the actual hardware resolution used by
the thin client video chip (local resolution set either by DDC or selected manually and is
referred to as the default resolution). This resolution can be different than the connection
resolution (set with the Connection Settings dialog box or in the user profile by the
administrator), which is the dimensions of the connection screen display in pixels.

Use the following guidelines:

• If the connection is started in full-screen mode, a user can toggle between Full-screen
mode and Standard window mode by using CTRL+ALT+UPARROW.

• If the connection is started with either the default resolution or a connection resolution
matching the current display resolution, and then the Seamless window mode is
selected, the connection starts in the Seamless window mode (the Seamless mode
has a few less rows of pixels than the Full-screen mode to make room for the thin client
task bar at the bottom of the screen). The task bar displays on startup, but can be
modified to be shown or hidden by using CTRL+ALT+UPARROW. In this Seamless
window mode the connection display cannot be moved to a different location on the
screen, regardless of whether or not the task bar is displayed. When the task bar is
hidden, the area at the bottom of the screen is blank (black). When the task bar is
shown, it can be used to switch between sessions simply by clicking an icon for
another session in the task bar.

• If the connection is started with an explicit resolution (that is, something other than the
default resolution set in the user profile or Connection Settings dialog box) less than
the current default resolution and the Standard window mode is selected (in the
Connection Settings dialog box or in the user profile setting), the connection is
displayed in a Standard window. Using CTRL+ALT+UPARROW changes the current
screen resolution to match the connection resolution and the connection is displayed in
Full-screen mode. Using CTRL+ALT+UPARROW again restores the original screen
resolution and will again display the connection in the Standard window mode. In
Full-screen mode the hardware resolution changes only for the duration of the
connection, then changes back to the default resolution when the connection is no
longer in the foreground.

• Making a Seamless window a Full-screen display does not cause the application to fill
the screen. Instead, the application remains the same size and any portion of the
screen previously not occupied is filled with a black mask (including the screen space
previously occupied by the thin client taskbar).

Note

The thin client features PNAgent (a Program Neighborhood folder support).
With PNAgent, icons are populated to folders based on the Program

Getting Started 13

Neighborhood setup on the server. These icons display on the desktop and
in various places (for example, Systray and the user Desktop submenu
application selections) depending on the Citrix server configuration.

For more information on configuring the resolution and refresh rate for the monitor used
with the thin client, refer to "Selecting Display Settings."

Using the Shortcut Menu and Desktop Menu

Right-clicking on the desktop provides a Shortcut menu with the following options:

• Hide all windows – To bring the full desktop to the foreground.

• Copy to clipboard – To copy the image of the full screen, current window, or event log
to the clipboard. The clipboard contents can then be pasted to an ICA or an RDP
session.

• Purge clipboard – To discard the contents of the clipboard in order to free up memory.

• Lock Terminal – To put the terminal in a locked state if the user has signed on to the
system with a password. The terminal can only be unlocked using the same password.

Clicking the User Name desktop button on the task bar opens the Desktop menu (the
Desktop button shows the user log-on name).

Figure 2 Desktop menu

Using the System Setup Submenu

Selecting System Setup in the Desktop menu opens the System Setup submenu (for
High-privileged and Low-privileged users only).

Figure 3 System Setup Submenu