Wyse Technology TM 9000 User Manual

Winterm™ 9000 Series Reference Guide

Issue: 081904

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Winterm™ 9000 Series Reference Guide

Issue: 081904

883808-01 Rev. C August 2004

Wyse Technology Inc. 3471 North First Street San Jose, CA 95134-1801

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This manual and the software and firmware described in it are copyrighted. You may not reproduce, transmit, transcribe, store in a retrieval system, or translate into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, any part of this publication without express written permission.

End User License Agreement (“License”)

A printed copy of the Wyse Technology End User License Agreement is included in the shipping box and provided for your reference only. The License at

http://www.wyse.com/license

agreement. By copying, using, or installing the software or the product, you agree to be bound by those terms.

as of the purchase date is the controlling licensing

Trademarks

Wyse, WY, and WyseWorks are registered trademarks, and the Wyse logo, Winterm logo, Wyse, Winterm, Wyse Expedian, and Alcatraz are trademarks of Wyse Technology Inc. Rapport is a registered trademark of Rapport Technologies Inc., a division of Wyse Technology.

ICA is a registered trademark and MetaFrame is a trademark of Citrix Systems Inc.

Microsoft, Windows, Windows CE, Windows NT, Windows XP, and Windows Terminal Server are registered trademarks of Microsoft Corporation.

All other products are trademarks and/or registered trademarks of their respective companies.

Specifications subject to change without notice.

Patents

The Wyse product(s) described herein is(are) covered by U.S. Patent No. 5,918,039 and other patents pending.

Restricted Rights Legend

You acknowledge that the Software is of U.S. origin. You agree to comply with all applicable international and national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as end-user, end-use and country destination restrictions issued by U.S. and other governments. For additional information on exporting the Software, see http://www.microsoft.com/exporting

Ordering Information

For availability, pricing, and ordering information in the United States and Canada, call 1-800-GET-WYSE (1-800-438-9973) or visit us at http://www.wyse.com countries, contact your sales representative.

. In all other

FCC Statement

This equipment has been tested and found to comply with the limits for either Class A or Class B digital devices (refer to "Thin Client Requirements Compliance"), pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Caution

Changes or modifications not covered in this manual must be approved in writing by the manufacturer’s Regulatory Engineering department. Changes or modifications made without written approval may void the user’s authority to operate the equipment.

Thin Client Requirements Compliance

FCC Compliance

The Models 9235LE, 9440XL, 9450XE, 9455XL, 9650XE, Model J400, Product 941GXL, and Model x150SE, Product 9150SE Thin Clients meet Class B requirements.

IEC/EN Compliance

The Models 9235LE, 9440XL, 9450XE, 9455XL, 9650XE, Model J400, Product 941GXL, and Model x150SE, Product 9150SE Thin Clients meet Class B requirements.

Canadian DOC Notices

Refer to the previous section, "Thin Client Requirements Compliance," to find out to which thin client model each of the statements below refers.

Class A

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.

Class B

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Réglement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.

IEC/EN Notice

These products conform to the requirements of IEC950 and EN60950.

These products conform to requirements of EN55022 for Class A equipment or EN55022 for Class B equipment (refer to "Thin Client Requirements Compliance").

Cable Notice

The use of shielded I/O cables is required when connecting this equipment to any and all optional peripheral or host devices. Failure to do so may cause interference and violate FCC and international regulations for electromagnetic interference.

vii

Noise Suppressor

A noise suppressor (ferrite bead) must be installed on the network cable of your thin client. This installation is necessary to maintain compliance with U.S. FCC B limits and European CISPR B EN55022 Class B limits. The noise suppressor is supplied by the manufacturer and is packed in your thin client’s shipping carton.

Device Power Supply

Caution

Replace power supply with the same or equivalent type as recommended by the manufacturer.

Model 9235LE Thin Clients

For use with External Power Supply DVE Model DSA-0301-05 or certified equivalent model supplied by the manufacturer, rated 5V/4A.

Model 9440XL Thin Clients

For use with External Power Supply Flytech/CARRY-I Model FT-8006A or certified equivalent model supplied by the manufacturer, rated 5V/7A, 12V/1.0A, 5Vsb/0.5A, -12V/

0.1A.

Model 9450XE and 9455XL Thin Clients

For use with External Power Supply Li Shin Model LSE9802A1255 or certified equivalent model supplied by the manufacturer, rated 12V/4.58A.

viii

Model 9650XE Thin Client

For use with External Power Supply Li Shin Model LSE0219B1280 or certified equivalent model supplied by the manufacturer, rated +12V/6.67A.

Model J400, Product 941GXL Thin Client

For use with External Power Supply Li Shin Model LSE9802A1255 or certified equivalent model supplied by the manufacturer, rated +12V/4.58A.

Model x150SE, Product 9150SE Thin Client

For use with External Power Supply DVE Model DSA-0421S-12 3 30, or certified equivalent model supplied by the manufacturer, rated 11 - 13v/3.8A max.

Battery Information

The 9440XL, 9450XE, 9455XL, 9650XE, and Model J400, Product 941GXL Thin Clients contain a replaceable battery.

Warning

There is a risk of explosion if the battery is replaced by an incorrect type. Always dispose of used batteries according to the instructions accompanying the battery.

Introduction 1 About This Guide 1 Wyse Technical Support 2 Server Environment Requirements 2

Session Servers 2

Citrix Independent Computing Architecture (ICA) 2 Microsoft Remote Desktop Protocol (RDP) 2 Terminal Emulation Support 3

Support Servers 3

Rapport Remote Administration 3 Virtual Network Computing (VNC) Viewer 3

Model Summary 4

Model 9235LE 4 Model 9440XL 5 Model 9450XE 6 Model 9455XL 7 Model 9650XE 9 Model J400, Product 941GXL 11

Model x150, Product 9150SE 13 Mounting and Connecting the Thin Client 14 Extended XPe Features 15

Logging On 15

Automatic Log-on 15 Manual Log-on 15

Automatically Launched Utilities 16

Write Filter 16 NetXClean 16 VNC Server 16 Time Synchronization Utility 16

The XPe Desktop 17

Users Desktop 17 Administrators Desktop 19 Client Information Dialog Box 20 Logging Off, Restarting, and Shutting Down the Thin Client 21

Programs Menu Extended Selections 22

Neutron Time Synchronization Application 22 TeemNT and TeemNT Connection Wizard 23 Internet Explorer 25 Citrix Program Neighborhood 26 Remote Desktop Connection 27 VNC User Settings 28 Write Filter 29

Control Panel Extended Selections 30

Administrative Tools 31

Winlog 35 ELO Touchscreen 36 Wireless LAN Settings 36 Custom Fields 36 RAMdisk 37 Regional and Language Options 38 Sun Java Runtime Environment 39

Peripherals 39

Printers 39

Audio 40 Utilities and Settings 41

Write Filter 41

Password Change with the Write Filter 42 Write Filter Command Line Control 44 Write Filter Enable and Write Filter Disable Desktop Icons 45 Write Filter Control Dialog Box 46

NetXClean Utility 48

Function Summary 48

Local Drives 49

Drive Z 49 Drive C and Flash 49

Saving Files 49 Mapping Network Drives 50 Domain Participation 50

Joining a Domain 50

Roaming Profiles 51 WinPing Utility 51 Net and Tracert Utilities 52 User Log-on Accounts 52

Creating a New User Account 52

User Profiles 53 Changing the Computer Name 54

Remote Administration and Firmware Upgrades 54

Wyse Rapport Version 4.4 54 Add-on Modules 55 Firmware Upgrades 55 User Instructions on the First Boot Process After Loading a Standard Image (v2.2 or Earlier Only) 55 WinVNC 56

VNC Server Properties Settings 56

VNC Viewer Setup and Operation 58

List of Figures

1 Model 9235LE Thin Client 4 2 Model 9440XL Thin Client 5 3 Model 9450XE Thin Client 6 4 Model 9455XL Thin Client 7 5 Model 9650XE Thin Client 9 6 Model J400, Product 941GXL Thin Client 11 7 Model 9150SE Thin Client 13 8 Example of a user desktop 17 9 Example of an administrator desktop 19 10 Client Information dialog box 20

11 Neutron dialog box (extended) 22 12 Terminal Emulation window 23 13 TE Client Connection Wizard window 24 14 Internet Explorer window 25 15 Citrix Program Neighborhood window 26 16 Remote Desktop Connection dialog box (expanded) 27 17 WinVNC: Current User Properties dialog box 28 18 Write Filter Control dialog box 29 19 Administrators Control Panel window (Classic View/List) 30 20 Administrative Tools window 31 21 Component Services window 32 22 Event Viewer window 32 23 Services window 33 24 Local User and Groups window 34 25 WinVNC: Current User Properties dialog box 34 26 Custom Fields dialog box 37 27 Ramdisk Configuration dialog box 38 28 Write Filter Control dialog box 46 29 Write Filter Control dialog box (after disabling the Write Filter) 47 30 WinPing window 52 31 System Settings Change message 56 32 WinVNC: Current User Properties dialog box 57 33 VNC Connection Details dialog box 58 34 VNC Connection Options dialog box 59 35 VNC Authentication dialog box 61

List of Tables

1 VNC Connection Options dialog box guidelines 59

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Introduction

Winterm™ 9000 Series Reference Guide

WintermTM 9000 Series Thin Clients use the WindowsTM XP embedded (XPe) operating system. The Winterm network resources made available on machines hosting Citrix session services. The keyboard, mouse, audio/video, and display data are transmitted over the network between the Thin Clients and session servers.

Thin Client emulation software is installed locally by default. Other locally installed software permits remote administration of the Thin Clients and provides local maintenance functions.

Winterm 9440XL, 9450XE, 9455XL, 9650XE, Model J400, Product 941GXL, and Model x150, Product 9150SE.

The latest Wyse Model J400, Product 941GXL, and Model x150, Product 9150SE is based on the Microsoft XPe SP1 release.

The latest Wyse firmware version release for the 9440XL is based on the original release of Microsoft XPe.

About This Guide

This reference guide supplements the standard Windows XP and Windows XPe documentation supplied by Microsoft Corporation. The guide explains the differences, enhancements, and additional features provided by Wyse with the Thin Client. It does not attempt to describe the standard features found in Windows XP and Windows XPe.

9000 Series Thin Clients provide access to applications, files, and

9000 Series XPe-based Thin Clients currently include the Models 9235LE,

firmware version release for the 9235LE, 9450XE, 9455XL, 9650XE,

ICA and MicrosoftTM RDP

XPe help can be accessed from the Microsoft Help and Support Web site at:

http://support.microsoft.com/default.aspx

Wyse Technical Support

To access Wyse technical resources, visit AskWyse.com. If you still have questions, you can submit your questions using the Wyse Support Request Form Support at 1-800-800-WYSE (toll free in U.S. and Canada). Hours of operation are from 7:00 am to 7:00 pm CST, Monday through Friday.

, or call Customer

To access international support, visit http://www.wyse.com/worldwide

Server Environment Requirements

The Thin Client uses a variety of services accessed through the network. These include session and product support services as well as standard network services such as DHCP and DNS. Services described in “Session Servers” and “Support Servers” are required.

Session Servers

Any one of the following services must be available on the network to which your Thin Client is connected:

• “Citrix Independent Computing Architecture (ICA)”

• “Microsoft Remote Desktop Protocol (RDP)”

• “Terminal Emulation Support”

Citrix Independent Computing Architecture (ICA)

ICA servers and published applications can be made available on the network using either of the following services:

• Windows

• Citrix

• Windows

• Citrix

• MetaFrame Presentation Server 3.0

• Windows

MetaFrame 1.8 (alone or with Service Pack 2 and FR1 or Service Pack 3

and FR1)

MetaFrame XP

MetaFrame XP FR3

2000 Server with Terminal Services and one of the following installed:

2003 Server with Terminal Services and one of the following installed:

NT 4.0 Terminal Server Edition with Citrix MetaFrame 1.8 installed.

Microsoft Remote Desktop Protocol (RDP)

RDP services are accessed by the Terminal Services Client application on the Thin Client. RDP can be made available on the network using any of the following services:

• Windows 2000 Server with Terminal Services installed

• Windows NT 4.0 Terminal Server Edition

• Windows XP Professional (Only one user can be logged in at a time)

• Windows Server 2003

Terminal Emulation Support

Third-party terminal emulation software can be installed on the Thin Client to support computing on legacy platforms. Access to accounts on these machines is the responsibility of the Thin Client user. The terminal emulation software uses the Telnet protocol to communicate with the computing platform.

Support Servers

The following services are required:

• “Rapport Remote Administration”

• “Virtual Network Computing (VNC) Viewer”

Rapport Remote Administration

You must install Wyse Rapport® version 4.4 (installed on Windows XP Pro Workstation or Windows 2000 Server, Advanced Server or Workstation), and be able to access a software repository for your Thin Client (for information on installing Rapport and configuring the server environment, refer to the Rapport Quick Start Guide or Wyse Rapport Help File).

Rapport accesses your Thin Client through the factory-installed Rapport Preboot Execution Environment (PXE) client utilities. PXE upgrade services and Virtual Network Computing (VNC) Viewer are built-in to Rapport (see “Virtual Network Computing (VNC) Viewer” ).

The Workgroup Edition of Wyse Rapport Clients. It is provided with the Thin Client without charge.

The Enterprise Edition of Wyse Rapport than 750) of client Thin Clients. For information about obtaining or upgrading to the Enterprise Edition of Rapport contact Wyse Sales or Service (see “Ordering Information” on page v).

Agent and

is suitable for managing up to 750 client Thin

is designed to manage larger numbers (greater

Virtual Network Computing (VNC) Viewer

VNC Server is factory-installed on your Thin Client and is, by default, automatically launched on log-on. It allows a Thin Client to be operated/monitored (shadowed) from a remote machine on which VNC Viewer is installed (primarily for troubleshooting and support purposes). The administrator uses a VNC Server dialog box that allows a password to be changed and properties to be set for a Thin Client. An administrator wanting to shadow a Thin Client must run the VNC Viewer component on the remote machine (accessed either from the Rapport Administrative Software or from a separate installation). The administrator using the VNC Viewer must know the password to the server component on a machine as well as a machine’s IP address or valid DNS name. For information about VNC, refer to “WinVNC” on page 56.

Model Summary

This section provides a summary of features for the Models 9235LE, 9440XL, 9450XE, 9455XL, 9650XE, Model J400, Product 941GXL, and Model x150, Product 9150SE.

Model 9235LE

Model 9235LE is a small-footprint, modular XPe-based Thin Client (see Figure 1). The connections for power, network, audio connectors, monitor (video), keyboard (USB) and USB peripherals are on the back panel of the Thin Client (the mouse plugs into the keyboard). The power button switch is located on the top of the unit.

Figure 1 Model 9235LE Thin Client

Note

Thin Client data sheets, the product registration form, and information about Rapport for Wyse version 4.4 and Rapport Administrative Software are available through the Wyse Web site at: http://www.wyse.com

Model 9440XL

Model 9440XL is a small-footprint, modular XPe-based Thin Client (see Figure 2). The connections for power, network, monitor, keyboard, mouse, serial and parallel devices, and USB peripherals are on the back panel of the Thin Client. The power button switch, four LED indicators, and audio connectors are on the front of the Thin Client.

Figure 2 Model 9440XL Thin Client

Model 9450XE

Model 9450XE is a small-footprint, modular XPe-based Thin Client (see Figure 3). The connections for power, network, monitor, keyboard, mouse, serial and parallel devices, and USB peripherals are on the back panel of the Thin Client. The rear panel contains an access slot for an optional PCI expansion card.

Figure 3 Model 9450XE Thin Client

The 9450XE has two LED indicators on the back of the unit next to the RJ-45 LAN port (Network connector). The Green LED is a Dual Link/Activity Indicator, and the Yellow LED is a Speed Indicator. The blinking sequence (or absence) of these LEDs indicates the condition of the LAN connection.

• Green LED On—Link, but no Activity

• Green LED Blinking—Link with Activity

• Green LED Off—No Link

• Yellow LED On—100Mbps

• Yellow LED Off—10Mbps or no Link

Model 9455XL

Model 9455XL is a modular XPe-based Thin Client with a rugged metal chassis (see Figure 4) that can be mounted vertically or horizontally. The connections for power, network, keyboard, mouse, serial and parallel devices, and USB ports are on the back panel of the Thin Client. The rear panel contains an access slot for an optional PCI expansion card.

The power button is located on the front of the Thin Client. The front of the Thin Client contains two additional USB ports as well as access bays for optional CD-ROM and USB floppy drives.

Figure 4 Model 9455XL Thin Client

Note

When the Thin Client is mounted vertically, the power button should be at the top of the Thin Client.

Note

The front USB ports and PCI Expansion Card slot are not available if the floppy drive option is installed.

The 9455XL has two LED indicators on the back of the unit next to the RJ-45 LAN port (Network connector). The Green LED is a Dual Link/Activity Indicator, and the Yellow LED is a Speed Indicator. The blinking sequence (or absence) of these LEDs indicates the condition of the LAN connection.

• Green LED On—Link, but no Activity

• Green LED Blinking—Link with Activity

• Green LED Off—No Link

• Yellow LED On—100Mbps

• Yellow LED Off—10Mbps or no Link

Model 9650XE

Model 9650XE is a small-footprint, XPe-based Thin Client with an integrated 15 inch flat panel LCD (see Figure 5). The connections for power, network, keyboard, mouse, serial and parallel devices, speakers, and USB peripherals are on the underside of the back panel of the Thin Client. The power button switch is located on the front of the Thin Client. The default resolution for the 9650XE is 1024x768 @ 60Hz, the font-smoothing setting is standard, and the default color depth is 16-bit.

Figure 5 Model 9650XE Thin Client

The LCD Thin Client features front panel Thin Client control buttons and a menu-driven On-Screen Display (OSD) to setup and customize the Thin Client’s display.

The 9650XE has one LED indicator on the front of the unit next to the power button. The Green LED indicates that the power is on.

The 9650XE has two LED indicators on the back of the unit next to the RJ-45 LAN port (Network connector). The Green LED is a Dual Link/Activity Indicator, and the Yellow LED

is a Speed Indicator. The blinking sequence (or absence) of these LEDs indicates the condition of the LAN connection.

• Green LED On—Link, but no Activity

• Green LED Blinking—Link with Activity

• Green LED Off—No Link

• Yellow LED On—100Mbps

• Yellow LED Off—10Mbps or no Link

Model J400, Product 941GXL

The 941GXL is a modular XPe-based Thin Client with a rugged metal chassis (see Figure 6) that can be mounted vertically or horizontally. The 941GXL has a slightly larger chassis than the 9455XL and features a faster processor than any of the other Series 9000 devices. The connections for power, network, keyboard, mouse, serial and parallel devices, and USB ports are on the back panel of the Thin Client. The rear panel contains an access slot for an optional PCI expansion card.

Note

When the Thin Client is mounted vertically, the power button should be at the bottom of the Thin Client.

The power button is located on the front of the Thin Client. The two LEDs next to the power button indicate Power and IDE Device (Flash or Hard drive) activity.

Figure 6 Model J400, Product 941GXL Thin Client

The 941GXL has two LED indicators on the back of the unit next to the RJ-45 LAN port (Network connector). The Green LED is a Dual Link/Activity Indicator, and the Yellow LED

+ 51 hidden pages

Wyse Technology TM 9000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Winterm™ 9000 Series Reference Guide

Contents

Introduction

About This Guide

Wyse Technical Support

Server Environment Requirements

Session Servers

Citrix Independent Computing Architecture (ICA)

Microsoft Remote Desktop Protocol (RDP)

Terminal Emulation Support

Support Servers

Rapport Remote Administration

Virtual Network Computing (VNC) Viewer

Model Summary

Model 9235LE

Model 9440XL

Model 9450XE

Model 9455XL

Model 9650XE

Model J400, Product 941GXL