Wisenet XNV-6011 User Manual

NETWORK CAMERA

User Manual

XNV-6011

Network Camera

User Manual

Hanwha Techwin

Tra dema rk

Each of trademarks herein is registered. The name of this product and other trademarks mentioned in this manual are the registered trademark of their respective company.

Restriction

Copyright of this document is reserved. Under no circumstances, this document shall be reproduced, distributed or changed, partially or wholly, without formal authorization.

Disclaimer

Hanwha Techwin

provided. Use of this document and the subsequent results shall be entirely on the user’s own responsibility. right to change the contents of this document without prior notice.

Design and specications are subject to change without prior notice.

The initial administrator ID is “admin” and the password should be set when logging in for the rst time.

Please change your password every three months to safely protect personal information and to prevent the damage of the information theft. Please, take note that it’s a user’s responsibility for the security and any other problems caused by mismanaging a password.

makes the best to verify the integrity and correctness of the contents in this document, but no formal guarantee shall be

Co., Ltd. All r ights reser ved.

Hanwha Techwin

reserves the

overview

IMPORTANT SAFETY INSTRUCTIONS

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean the contaminated area on the product surface with a soft, dry cloth or a damp cloth.

(Do not use a detergent or cosmetic products that contain alcohol, solvents or surfactants or oil constituents as they may deform or cause damage to the product.)

7. Do not block any ventilation openings, Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including

amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades

with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and

the point where they exit from the apparatus.

11. Only use attachments/ accessories specified by the manufacturer.

12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,

or sold with the apparatus. When a cart is used, use caution when moving the cart/ apparatus combination to avoid injury from tip-over.

13. Unplug this apparatus during lighting storms or when unused for long periods of time.

14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus

has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

15. If you use excessive force when installing the product, the camera may be damaged and malfunction.

If you forcibly install the product using non-compliant tools, the product may be damaged.

16. Do not install the product in a place where chemical substances or oil mist exists or may be generated. As

edible oils such as soybean oil may damage or warp the product, do not install the product in the kitchen or near the kitchen table. This may cause damage to the product.

17. When installing the product, be careful not to allow the surface of the product to be stained with chemical

substance. Some chemical solvents such as cleaner or adhesives may cause serious damage to the product’s surface.

18. If you install/disassemble the product in a manner that has not been recommended, the production functions/

performance may not be guaranteed. Install the product by referring to “Installation & connection” in the user manual.

19. Installing or using the product in water can cause serious damage to the product.

WARNING

TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC OBJECT THROUGH THE VENTILATION GRILLS OR OTHER OPENNINGS ON THE EQUIPMENT.

Apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus.

To prevent injury, this apparatus must be securely attached to the Wall/ceiling in accordance with the installation instructions.

CAUTION

RISK OF ELECTRIC SHOCK.

DO NOT OPEN

CAUTION

: TO REDUCE THE RISK OF ELECTRIC SHOCK.

DO NOT REMOVE COVER (OR BACK).

NO USER SERVICEABLE PARTS INSIDE.

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

EXPLANATION OF GRAPHICAL SYMBOLS

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

●● OVERVIEW

English _3

overview

Class construction

An apparatus with CLASS construction shall be connected to a MAINS socket outlet with a protective earthing connection.

Battery

Batteries(battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like.

Disconnection Device

Disconnect the main plug from the apparatus, if it’s defected. And please call a repair man in your location.

When used outside of the U.S., it may be used HAR code with fittings of an approved agency is employed.

CAUTION

Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

These servicing instructions are for use by qualified service personnel only. To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.

The CVBS out terminal of the product is provided for easier installation, and is not recommended for monitoring purposes.

Please use the input power with just one camera and other devices must not be connected.

The ITE is to be connected only to PoE networks without routing to the outside plant.

Please read the following recommended safety precautions carefully.

yDo not place this apparatus on an uneven surface. yDo not install on a surface where it is exposed to direct sunlight, near heating equipment or

heavy cold area. yDo not place this apparatus near conductive material. yDo not attempt to service this apparatus yourself. yDo not place a glass of water on the product. yDo not install near any magnetic sources. yDo not block any ventilation openings. yDo not place heavy items on the product. yPlease wear protective gloves when installing/removing the camera.

The high temperature of the product surface may cause a burn.

User’s Manual is a guidance book for how to use the products.

The meaning of the symbols are shown below.

yReference : In case of providing information for helping of product’s usages yNotice : If there’s any possibility to occur any damages for the goods and human caused by

not following the instruction

 Please read this manual for the safety before using of goods and keep it in the safe place.

4_ overview

CONTENTS

overview

installation & connection

3 Important Safety Instructions 6 Product Features 6 Recommended PC Specifications 6 Recommended Micro SD/SDHC/SDXC

Memory Card Specifications

6 NAS recommended specs 7 What’s Included 8 At a Glance

9 Installation 10 Inserting/Removing a Micro SD Memory

Card

11 Memory Card Information (Not Included) 11 Connecting with other Device

web viewer

setup screen

19 Connecting to the Camera 20 Password setting 20 Login 20 Plug-in support specifications for each

browser

21 Installing WebViewer Plugin 21 Using a Plug-in Free Webviewer 21 Using the Live Screen 23 Playing the recorded video

26 Setup 26 Basic Setup 30 PTZ setup 31 Video setup 36 Network Setup 39 Event Setup 41 NAS (Network Attached Storage) guide 43 Configure analysis settings 47 Statistics setup 51 System Setup 52 Open Platform Setup

●● OVERVIEW

network connection and

setup

13 Connecting the Camera Directly to Local

Area Networking

13 Connecting the Camera Directly to a DHCP

Based DSL/Cable Modem

14 Connecting the Camera Directly to a

PPPoE Modem

14 Connecting the Camera to a Broadband

Router with the PPPoE/Cable Modem

15 Buttons used in IP Installer 15 Static IP Setup 17 Dynamic IP Setup 17 Port Range Forward (Port Mapping) Setup 18 Connecting to the Camera from a Shared

Local PC

18 Connecting to the Camera from a Remote

PC via the Internet

appendix

53 Specification 55 Product Overview 56 Troubleshooting 57 Open Source Announcement

English _5

overview

PRODUCT FEATURES

• Dustproof/Waterproof (IP66)

The dustproof and waterproof design makes you feel at ease when installing the product outdoors or exposing it to rain.

• Supports 2M pixel resolution videos

• Multi-Streaming

This network camera can display videos in different resolutions and qualities simultaneously using different CODECs.

• Web Browser-based Monitoring

Using the Internet web browser to display the image in a local network environment.

• Alarm

When an event occurs, video is either sent to the email address registered by the user, sent to the FTP server, saved in a Micro SD card or NAS.

• Tampering Detection

Detects tempering attempts on video monitoring.

• Defocus detection function

Detects the defocus phenomenon of the camera lens.

• Motion Detection

Detects motion from the camera’s video input.

• Smart Codec

Adaptively applies codecs for a portion of the camera’s field of view to improve the quality of such area specified by user.

• Auto Detection of Disconnected Network

Detects network disconnection before triggering an event.

• Fog detection

Detects fog that is heavier than the detection level.

• Face Detection

Detects faces in the specified area from the camera’s video input.

• IVA (Intelligent Video Analysis) function

Detects a motion or situation that meets the configured event rules.

• People counting statistics

You can check the number of people entering in the specified area through video analysis.

• Queue Management

The average number of people who stay in a specific area and the accumulated time can be checked through the image analysis.

• Heat map statistics

You can view motion frequency in colors on the screen.

• ONVIF Compliance

This product supports ONVIF Profile S&G.

For more information, refer to www.onvif.org.

RECOMMENDED PC SPECIFICATIONS

• CPU : Intel(R) Core(TM) i7 3.4 GHz or higher

• RAM : 8G or higher

• Supported OS : Windows 7, 8.1, 10, Mac OS X 10.10, 10.11, 10.12

• Plug-in free web viewer

Supported web browsers : Google Chrome, MS Edge, Mozilla Firefox(Windows 64bit only), Apple Safari 10

(Mac OS X only)

• Plug-in Webviewer

Supported web browsers : MS Explorer 11, Apple Safari 10 (Mac OS X only)

RECOMMENDED MICRO SD/SDHC/SDXC MEMORY CARD SPECIFICATIONS

• Recommended capacity : 16GB to 256GB (MLC type)

• The following types of memory cards from the following manufacturers are recommended for this camera.

- Manufacturer : SanDisk, Transcend

- Product family : High endurance

NAS RECOMMENDED SPECS

• Recommended capacity : 200GB or higher is recommended.

• Simultaneous access : One unit of NAS can accept a maximum of sixteen camera accesses.

• For this camera, you are recommended to use a NAS with the following manufacturer’s specs.

Recommended products Available sizes

QNAP NAS A maximum of 16 cameras can access simultaneously.

Synology NAS A maximum of 16 cameras can access simultaneously.

If you use NAS equipment for purposes other than video saving, the number of accessible cameras may be reduced.

6_ overview

WHAT’S INCLUDED

Please check if your camera and accessories are all included in the product package. (As for each sales country, accessories are not the same.)

Appearance Item Name Quantity Description

Camera

Instruction book, Installer S/W CD

Quick Guide

(Optional)

Appearance Item Name Quantity Description

Used for assembling the dome case when installing

Machine Screws

L Wrench

Plastic Anchor

RJ45 waterproof accessory

the product on the pipe, wall mount, etc. or blocking a

Used to remove and replace the dome cover

For fixing a screw, Inserted in a hole

Used to install in humid places

hole.

(reinforced anchoring force)

●● OVERVIEW

Warranty card

(Optional)

Cable for the testing monitor

Template

Tapping Screw

Used to test the camera connection to a portable display

Used for installation on the wall or ceiling

device

Product installation guide

English _7

overview

AT A GLANCE

Appearance

Item Description

Dome cover

PoE Connector

Case cover used to protect the lens and the main unit.

Connects to the network and supplies power through Ethernet cable.

Inside

VIDEO

g f

RESET

USB

e d

Item Description

Micro SD Memory Card

Compartment

Power indicators POWER

Lens Lens for the camera.

Camera fixing hole Hole used for securing the camera onto a ceiling.

MICRO USB port

Reset Button

Video Out Port Analog video output port. (for installation)

Compartment for the Micro SD memory card.

ON : While the power is on OFF : If the power is off

Port to connect the Wi-Fi dongle. You can check the installation video through the applications installed in the smartphone. (for installation) Refer to “Connect to WiFi dongle” on page 11.

Wifi dongle and OTG gender are sold separately.

The button restores all camera settings to the factory default. Press and hold for about 5 seconds to reboot the system.

If you reset the camera, the network settings will be adjusted so that DHCP can be

enabled. If there is no DHCP server in the network, you must run the IP Installer program to change the basic network settings such as IP address, Subnet mask, Gateway, etc., before you can connect to the network.

b c

8_ overview

installation & connection

INSTALLATION

This camera is waterproof and in compliance with the IP66 spec, but the jack connected to the external cable is not. You are

recommended to install this product below the edge of eaves to prevent the cable from being externally exposed.

Precautions before installation

Ensure you read out the following instructions before installing the camera:

• It must be installed on the area (ceiling or wall) that can withstand 5 times the weight of the camera including the installation bracket.

• Stuck-in or peeled-off cables can cause damage to the product or a fire.

• For safety purposes, keep anyone else away from the installation site. And put aside personal belongings from the site, just in case.

• If you use excessive force when installing the product, the camera may be damaged and malfunction. If you forcibly install the product using non-compliant tools, the product may be damaged.

Disassembling

1. Using the L wrench provided, turn the 2 fastening bolts on

the dome cover counter clockwise to remove the cover.

Installation

1. Using the template provided as an accessory, drill a hole (diameter

6mm, min depth of 45mm) for screw installation and firmly insert the plastic anchor provided as an accessory.

2. Fit the bottom hole to the anchor hole and insert and fix the taping

screw.

3. Connect and arrange the necessary cables lest that they should be

damaged or twisted while installing the camera.

4. Adjust the lens in a desired direction by referring to the “Adjusting the monitoring direction for the camera” section. (page 10)

5. Close the dome cover.

Securely fasten the fastening bolt using an L wrench to prevent water from leaking.

Bolts

VIDEO

RESET

USB

How to connect the RJ45 waterproof cable to a LAN cable

1. Insert it through the arrow direction.

2. Connect the LAN connector (male) to the cable.

3. Connect the RJ45 modular jack (female) to the RJ45 connector

(male).

Please, keep each of the parts separated.

4. Assemble by rotating the RJ45 modular jack (female) and the RJ45

protection cover clockwise (Follow the arrow).

5. Assemble by rotating RJ45 protection cover and back cover

clockwise (Follow the arrow). When the back cover is assembled, the cable waterproof gasket is tightly attached to the cable to make it waterproof.

You must fully assemble it to rotate the back cover up to the end of the screw

thread of the RJ45 connector.

RJ45 modular

jack (female)

●● INSTALLATION & CONNECTION

RJ45 connector (male)

Rubber ring

RJ45 connector protection cover

Back cover

Rubber ring

Cable waterproof

gasket

English _9

installation & connection

VIDEO

Outdoor installation

When you install it outside of the building, please waterproof it with waterproof butyl rubber tape (can be purchased in stores) so that water does not leak from the gap of the cable connected to the outside.

1. Wrap the black cable jacket (Area A) and the cable connection area with waterproof (butyl rubber) tape so that more than half of the butyl rubber tape is overlapped.

If the cable jacket is not waterproofed properly, then it can directly cause leakage. Make sure to protect the cable with a

dense layer of taping.

Waterproof butyl tape is made of butyl rubber that can be stretched to twice its normal length.

Camera System

Adjusting the monitoring direction for the camera

Pan

Tilt

Lens rotation

`Adjusting the monitoring direction

You can adjust the camera direction only when the camera is fixed on the ceiling. Where, rotating the camera unit to the left or right is called Pan, adjusting the tilt is called Tilt, and turning the lens on its axis is called Rotation.

- The effective range of pan is a total of 353 degrees.

- The effective range of rotation is a total of 353 degrees.

- The effective range of tilt is a total of 59 degrees.

The image can be covered up by the camera case depending on the angle.

`Methods of adjustment

INSERTING/REMOVING A MICRO SD MEMORY CARD

Disconnect the power cable from the camera before inserting the Micro SD memory card.

Do not insert the Micro SD memory card while it’s upside down by force.

Otherwise, it may damage the Micro SD memory card.

When it rains or the humidity is high, insertion or ejection of a Micro SD card is not recommended.

Disassembly of the product cover should be finished within 5 minutes, or there will be the risk of internal dew condensation.

Inserting a Micro SD Memory Card

1. Separate the Dome cover of the camera.

2. Insert a Micro SD card in the arrow direction shown in the figure.

VIDEO

RESET

USB

Removing a Micro SD Memory Card

Gently press down on the exposed end of the memory card as shown in the diagram to eject the memory card from the slot.

VIDEO

RESET

USB

1. After installing the camera, adjust the panning angle in consideration of the monitoring direction.

2. Set the horizontal angle so that the image is not reversed.

3. Adjust the tilt angle so that the camera faces toward the monitoring object.

10_ installation & connection

Pressing too hard on the Micro SD memory card can cause the card to shoot out uncontrollably from the slot when released.

Before removing the Micro SD memory card, in <Storage>, set the device to <Off> and press the [Apply] button and turn

the camera off. (Page 40)

If you turn off the camera or remove the Micro SD memory card that contains data from the product, the data may be lost or

damaged.

MEMORY CARD INFORMATION (NOT INCLUDED)

CONNECTING WITH OTHER DEVICE

Wi-Fi dongle

SOFT AP

●● INSTALLATION & CONNECTION

What is a memory card?

The memory card is an external data storage device that has been developed to offer an entirely new way to record and share video, audio, and text data using digital devices.

Selecting a memory card that’s suitable for you

Your camera supports Micro SD/SDHC/SDXC memory cards. You may, however, experience compatibility issues depending on the model and make of the memory card.

The following types of memory cards from the following manufacturers are recommended for this camera.

- Manufacturer : SanDisk, Transcend

- Product family : High endurance

It is recommended to use a 16GB to 256GB (MLC type) memory card for this camera.

Playback performance can be affected depending on the speed of memory card.

Memory Card Components

Contacts

Micro SD/SDHC/SDXC

Monitor to install

USB

RESET

VIDEO

PoE device

The CVBS out terminal of the product is provided for easier installation, and is not recommended for monitoring purposes.

The Micro USB out terminal of the product is provided for easier installation, and is not recommended for monitoring

purposes.

Connecting Wi-Fi

Camera Setup

1. Connect OTG gender (5-pin) and WiFi dongle to the micro USB terminal.

Smartphone Setup

1. Install the Wisenet Installation application.

2. Select the camera SSID after turning on the WiFi.

3. Run the Wisenet Installation application.

4. When you log in to the camera, the video will be connected. (initial password: 4321)

The video will be played without being logged in during the initial connection.

5. The camera angle can be adjusted through the smartphone video.

English _11

installation & connection

Recommended dongle manufacturer

Manufacturer Model

NETIS WF2123 n300

EDIMAX EW-7811Un

IP Time N100mini

TP-LINK TL-WN823N V1

ASUS USB-N13

NETGEAR WNA3100M

Powering and networking

Connect the PoE device and camera’s PoE connectors.

Connect to a PoE (Power over Ethernet) enabled router’s PoE connector.

Use PoE (Power over Ethernet) that is compliant with the IEEE802.3af protocols.

Network Cable Specification

Item Contents Remark

Connector RJ45

Ethernet 10/100Base-T 10/100 Mbps

Cable UTP Category 5e

Max Distance 100M

PoE Support IEEE 802.3af

12_ installation & connection

network connection and setup

You can set up the network settings according to your network configurations.

CONNECTING THE CAMERA DIRECTLY TO LOCAL AREA NETWORKING

Connecting to the camera from a local PC in the LAN

1. Launch an Internet browser on the local PC.

2. Enter the IP address of the camera in the address bar of the browser.

Camera

INTERNET

Camera

Local PC

A remote PC in an external Internet out of the LAN network may not be able to connect to the camera installed in the intranet

if the port-forwarding is not properly set or a firewall is set. In this case, to resolve the problem, contact your network administrator.

In the IP installer, you can use the initial password, “4321” to set IP Address, Subnet Mask, Gateway, HTTP Port, VNP Port, IP

type. After changing the network interface, for better security, access the web viewer and change the password.

By factory default, the IP address will be assigned from the DHCP server automatically.

If there is no DHCP server available, the IP address will be set to 192.168.1.100. To change the IP address, use the IP Installer. For further details on IP Installer use, refer to “Static IP Setup”. (Page 15)

External Remote PC

DDNS Server (Data Center, KOREA)

CONNECTING THE CAMERA DIRECTLY TO A DHCP BASED DSL/CABLE MODEM

Camera External Remote PC

1. Connect the user PC directly with the network camera.

2. Run the IP Installer and change the IP address of the camera so that you can use the web browser on

your desktop to connect to the Internet.

3. Use the Internet browser to connect to the web viewer.

4. Move to [Setup] page.

5. Move to [Network] – [DDNS] and configure the DDNS settings.

6. Move to [Basic] – [IP & Port], and set the IP type to [DHCP].

7. Connect the camera, which was removed from your PC, directly to the modem.

8. Restart the camera.

For configuring the DDNS settings, refer to “DDNS”. (page 36)

For registering the DDNS settings, refer to “Registering with DDNS”. (page 36)

Refer to “IP & Port” for how to setup IP. (page 29)

DSL/Cable Modem

INTERNET

DDNS Server (Data Center, KOREA)

●● NETWORK CONNECTION AND SETUP

English _13

network connection and setup

CONNECTING THE CAMERA DIRECTLY TO A PPPoE MODEM

Camera External Remote PC

PPPoE Modem

1. Connect the user PC directly with the network camera.

2. Run the IP Installer and change the IP address of the camera so that you can use the web browser on

your desktop to connect to the Internet.

3. Use the Internet browser to connect to the web viewer.

4. Move to [Setup] page.

5. Move to [Network] – [DDNS] and configure the DDNS settings.

6. Move to [Basic] – [IP & Port] Setup Page, set the IP type to [PPPoE], and enter the network service’s ID

and password.

7. Connect the camera, which was removed from your PC, directly to the modem.

8. Restart the camera.

For configuring the DDNS settings, refer to “DDNS”. (page 36)

For registering the DDNS settings, refer to “Registering with DDNS”. (page 36)

Refer to “IP & Port” for how to setup IP. (page 29)

INTERNET

DDNS Server (Data Center, KOREA)

CONNECTING THE CAMERA TO A BROADBAND ROUTER WITH THE PPPoE/CABLE MODEM

This is for a small network environment such as homes, SOHO and ordinary shops.

Camera

PPPoE or

Broadband

Camera

Local PC

Router

Cable Modem

Configuring the network settings of the local PC connected to a Broadband Router

Configuring the network settings of the local PC connected to a Broadband Router, follow the instructions below.

• Select : <Network>  <Properties>  <Local Area Connection>  <General>  <Properties>  <Internet Protocol (TCP/IP)>  <Properties>  <Obtain an IP address automatically> or <Use the following IP address>.

• Follow the instructions below if you select <Use the following IP address>: ex1) If the address (LAN IP) of the Broadband Router is 192.168.1.1

IP address : 192.168.1.100 Subnet Mask : 255.255.255.0 Default Gateway : 192.168.1.1

ex2) If the address (LAN IP) of the Broadband Router is 192.168.0.1

IP address : 192.168.0.100 Subnet Mask : 255.255.255.0 Default Gateway : 192.168.0.1

ex3) If the address (LAN IP) of the Broadband Router is 192.168.xxx.1

IP address : 192.168.xxx.100 Subnet Mask : 255.255.255.0 Default Gateway : 192.168.xxx.1

For the address of the Broadband Router, refer to the product’s documentation.

For more information about port forwarding of the broadband router, refer to “Port Range Forward (Port Mapping) Setup”.

(Page 17)

INTERNET

PPPoE or

Cable Modem

DDNS Server (Data Center, KOREA)

External Remote PC

14_ network connection and setup

BUTTONS USED IN IP INSTALLER

a b c d e f g

h i

j k l m

Item Description

IPv6

Auto Set The IP Installer automatically configures the network settings.

Manual Set You should configure the network settings manually.

Exit Exits the IP Installer program.

For the IP installer, use only the installer version provided in the installation CD or use the latest one if available. You can download

the latest version from the Hanwha Techwin web site.

If the supporting OS is Windows 8.1, it is recommended that you use the Wisenet Device Manager instead of the IP Wisenet.

The Wisenet Device Manager Program can be downloaded by visiting the Hanwha Techwin website (http://www.hanwhasecurity.com) under the menu <Customer Support> - <Technical Guides> - <Online Tool>.

Scans for cameras with the IPv6 setting. Activated in an IPv6 compliant environment only.

Scans for cameras that are currently connected to the network. However, this button will be grayed out if neither IPv4 nor IPv6 is checked.

●● NETWORK CONNECTION AND SETUP

Item Description

Device Name

Alias This function is not currently implemented.

Mode

MAC(Ethernet) Address

IP Address

Protocol

URL

IPv4 Scans for cameras with the IPv4 setting.

Model name of the connected camera. Click the column to sort the list by model name. However, search will be stopped if clicked during the search.

Displays either <Static>, <Dynamic> or <PPPoE> for the current network connection status.

Ethernet address for the connected camera. Click the column to sort the list by Ethernet address. However, search will be stopped if clicked during the search.

IP address. Click the column to sort the list by IP address. However, search will be stopped if clicked during the search.

Network setting for the camera. The factory default is “IPv4”. Cameras with the IPv6 setting will be displayed “IPv6”.

DDNS URL address enabling access from the external Internet. However, this will be replaced with the <IP Address> of the camera if DDNS registration has failed.

STATIC IP SETUP

Manual Network Setup

Run <IP Installer_v2.XX.exe> to display the camera search list. At the initial startup, both [Auto Set] and [Manual Set] will be grayed out.

For cameras found with the IPv6 setting, these buttons will be grayed out as the cameras do not support this function.

1. Select a camera in the search list.

Check the MAC address of the camera on the camera’s label. Both the [Auto Set] and [Manual Set] buttons will be activated.

2. Click [Manual Set].

The Manual Setting dialog appears. <IP Address>, <Subnet Mask>, <Gateway>, <HTTP Port>, and <VNP Port> of the camera are displayed in the preset values.

3. In the <Address> pane, provide the necessary information.

• MAC (Ethernet) Address : The MAC address imprinted on the camera label is automatically displayed and requires no user setting.

IP related parameters can be set only when DHCP is not checked.

English _15

network connection and setup

If not using a Broadband Router

For setting <IP Address>, <Subnet Mask>, and <Gateway>, contact your network administrator.

4. In the <Port> pane, provide necessary information.

• HTTP Port : Used to access the camera using the Internet browser, defaulted to 80.

• VNP Port : Used to control the video signal transfer, defaulted to 4520.

5. Enter the password. Enter the password of “admin” account, which was used to access the camera.

For the security purposes, you are recommended to use a combination of numbers, alphabets uppercase and lowercase and

special characters for your password.

If you want to change the password, refer to “Administrator password change” of the user setup. (page 28)

6. Click [OK]. Manual network setup will be completed.

If using a Broadband Router

• IP Address : Enter an address falling in the IP range provided by the Broadband Router. ex) 192.168.1.2~254, 192.168.0.2~254,

192.168.XXX.2~254

• Subnet Mask : The <Subnet Mask> of the Broadband Router will be the <Subnet Mask> of the camera.

• Gateway : The <Local IP Address> of the Broadband Router will be the <Gateway> of the camera.

The settings may differ depending on the connected Broadband

Router model. For more information, refer to the user manual of the applicable router.

For more information about port forwarding of the broadband router, refer to “Port Range Forward (Port Mapping) Setup”.

(Page 17)

If the Broadband Router has more than one camera connected

Configure the IP related settings and the Port related settings distinctly with each other.

ex)

Category Camera #1 Camera #2

IP related settings

Port related settings

If the <HTTP Port> is set other than 80, you must provide the <Port> number in the address bar of the Internet browser

before you can access the camera. ex) http://IP address : HTTP Port

http://192.168.1.100:8080

IP Address Subnet Mask Gateway

HTTP Port VNP Port

192.168.1.100

255.255.255.0

192.168.1.1

8080 4520

192.168.1.101

255.255.255.0

192.168.1.1

8081 4521

Auto Network Setup

Run <IP Installer_v2.XX.exe> to display the camera search list. At the initial startup, both [Auto Set] and [Manual Set] will be grayed out.

For cameras found with the IPv6 setting, these buttons will be grayed out as the cameras do not support this function.

1. Select a camera in the search list.

Check the MAC address of the camera on the camera’s label. Both the [Auto Set] and [Manual Set] buttons will be activated.

2. Click [Auto Set].

The Auto Setting dialog appears. The <IP Address>, <Subnet Mask>, and <Gateway> will be set automatically.

3. Enter the password. Enter the password of “admin” account, which was used to access the camera.

16_ network connection and setup

For the security purposes, you are recommended to use a

combination of numbers, alphabets uppercase and lowercase and special characters for your password.

If you want to change the password, refer to “Administrator

password change” of the user setup. (page 28)

4. Click [OK]. Auto network setup will be completed.

DYNAMIC IP SETUP

Dynamic IP Environment Setup

• Example of the Dynamic IP environment

- If a Broadband Router, with cameras connected, is assigned an IP address by the DHCP server

- If connecting the camera directly to modem using the DHCP protocols

- If IPs are assigned by the internal DHCP server via the LAN

Checking the Dynamic IP

1. Run the IP Installer on the user’s local computer.

Cameras allocated with <Dynamic IP> address are shown in the list.

2. Select a camera from the search result.

3. Click the [Manual Set] button and check the camera’s

<Dynamic IP> address. If you uncheck <DHCP>, you can change IP to <Static>.

PORT RANGE FORWARD (PORT MAPPING) SETUP

If you have installed a Broadband Router with a camera connected, you must set the port range forwarding on the Broadband Router so that a remote PC can access the camera in it.

Manual Port Range Forwarding

1. From the Setup menu of the Broadband Router, select

<Applications & Gaming> - <Port Range Forward>. For setting the port range forward for a third-party Broadband Router, refer to the user guide of that Broadband Router.

2. Select <TCP> and <UDP Port> for each connected camera

to the Broadband Router. The number of each port to be configured to the IP router should be set according to the port number designated in <Setup> - <Basic> - <IP & Port> on the camera web viewer.

3. When done, click [Save Settings]. Your settings will be saved.

Above sample instructions are based on the CISCO’s Broadband Router.

The settings may differ depending on the connected Broadband Router model.

For more information, refer to the user manual of the applicable router.

Setting up Port Range Forward for several network cameras

• You can set a rule of Port Forwarding on the Broadband Router device through its configuration web page.

• A user can change each port using the camera setting screen.

When Camera1 and Camera2 are connected to a router :

User

Start End Protocol IP Address 3000 3000 TCP/UDP 192.168.1.100 3001 3001 TCP/UDP 192.168.1.101 4520 4520 TCP/UDP 192.168.1.100 4521 4521 TCP/UDP 192.168.1.101 8080 8080 TCP/UDP 192.168.1.100 8081 8081 TCP/UDP 192.168.1.101



Broadband Router

Port forwarding can be done without additional router setup if the router supports the UPnP (Universal Plug and Play) function. After connecting the network camera, select the checkbox from the menu <Quick connect> in <Wisenet DDNS> in “Settings -> Network -> DDNS”.

Internet



Camera1 (192.168.1.100)



Camera2 (192.168.1.101)



HTTP port 8080

Device port 4520

RTSP port 3000

HTTP port 8081

Device port 4521

RTSP port 3001

●● NETWORK CONNECTION AND SETUP

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network connection and setup

CONNECTING TO THE CAMERA FROM A SHARED LOCAL PC

1. Run the IP Installer.

It will scan for connected cameras and display them as a list.

2. Double-click a camera to access.

The Internet browser starts and connects to the camera.

Access to the camera can also be gained by typing the camera’s IP

address in the address bar of the Internet browser.

CONNECTING TO THE CAMERA FROM A REMOTE PC VIA THE INTERNET

Since using the IP Installer on a remote computer that is not in the Broadband Router’s network cluster is not allowed, users can access cameras within a Broadband Router’s network by using the camera’s DDNS URL.

1. Before you can access a camera in the Broadband Router network, you should have set the port range

forward for the Broadband Router.

2. From the remote PC, launch the Internet browser and type the DDNS URL address of the camera, or the

IP address of the Broadband Router in the address bar. ex) http://ddns.hanwha-security.com/ID

For registering the DDNS settings, refer to “Registering with DDNS”. (page 36)

18_ network connection and setup

web viewer

CONNECTING TO THE CAMERA

Normally, you would

1. Launch the Internet browser.

2. Type the IP address of the camera in the address bar.

ex) • IP address (IPv4) : 192.168.1.100  http://192.168.1.100

- the Login dialog should appear. IP address (IPv6) : 2001:230:abcd: ffff:0000:0000:ffff:1111

•

http://[2001:230:abcd:ffff:0000:0000:ffff:1111] - the Login



dialog should appear.

If the HTTP port is other than 80

1. Launch the Internet browser.

2. Type the IP address and HTTP port number of the camera in the address bar.

ex) IP address : 192.168.1.100:HTTP Port number(8080)

http://192.168.1.100:8080 - the Login dialog should appear.



Using URL

1. Launch the Internet browser.

2. Type the DDNS URL of the camera in the address bar.

ex) URL address : http://ddns.hanwha-security.com/ID

- the Login dialog should appear.

Network connection is disabled in the LAN only environment.

Connecting via UPnP

1. Run the client or operating system in support of the UPnP protocol.

2. Click the camera name for search.

In the Windows operating system, click the camera name searched from the network menu.

- The login window is displayed.

Connecting via Bonjour

1. Run the client or operating system in support of the Bonjour protocol.

2. Click the camera name for search.

In the Mac operating system, click the camera name searched from the Bonjour tab of Safari.

- The login window is displayed.

To check the DDNS address

If the camera is connected directly to the DHCP cable modem, DSL modem, or PPPoE modem, the IP address of your network will be changed each time you try to connect to the ISP (Internet Service Provider) server. If this is the case, you will not be informed of the IP address changed by DDNS.

Once you register a dynamic IP-based device with the DDNS server, you can easily check the changed IP when you try to access the device. To register your device to the <DDNS> server, visit http://ddns.hanwha-security.com and register your device first, and then set the Web Viewer’s <Network> - <DDNS> to <Wisenet DDNS>, as well as providing <Product ID> that had been used for DDNS registration.

●● WEB VIEWER

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web viewer

PASSWORD SETTING

When you access the product for the first time, you must register the login password. When the “Password change” window appears, enter the new password.

For a new password with 8 to 9 digits, you must use at least 3 of

the following: uppercase/lowercase letters, numbers and special characters. For a password with 10 to 15 digits, you must use at least 2 types of those mentioned.

Special characters that are allowed. : ~`!@#$%^*()_-+=|{}[].?/

For higher security, you are not recommended to repeat the same characters or consecutive keyboard inputs for your

passwords.

If you lost your password, you can press the [RESET] button to initialize the product. So, don’t lose your password by using a

memo pad or memorizing it.

Whenever you access the camera, the login window appears. Enter the User ID and password to access the camera.

1. Enter “admin” in the <User name> input box. The administrator ID, “admin”, is fixed and can not be changed.

2. Enter the password in the <Password> input field.

3. Click [OK].

If you have logged in successfully, you will the Live Viewer screen.

When you access the camera web viewer, pay special attention to the

security by checking whether the image data is encrypted.

If you check the “Remember my credentials” option when your input is done, in future you will be logged in automatically

without being prompted to enter the login information.

You will experience the best video quality if the screen size is 100%. Reducing the ratio may cut the image on the borders.

PLUG-IN SUPPORT SPECIFICATIONS FOR EACH BROWSER

The existing plug-in web viewer and a new plug-in free web view is embedded together. This allows you to use the web viewer in newer browser environments that do not support plug-ins, such as Chrome, EDGE, FireFox (Windows 64-bit only), and Safari. For browsers that allow the installation of plug-ins, such as IE and Safari, installing the plug-in is recommended. According to the browser environment, the following differences may be observed.

• Chrome, FireFox(Windows 64bit only), EDGE browser : Although they don’t support plug-ins, you can

use a web viewer as a plug-in free web viewer is embedded.

As the plug-in free webviewer has lower performance than the plug-in webviewer, it has a limit on the monitoring of high

quality profiles and playback of saved videos. To monitor high quality profiles and play saved videos, use either a plug-in webviewer or SmartViewer.

Plugin-free webviewer creation conditions: The selected profile exceeds MJPEG Full HD 10fps H.264 (Chrome : full screen

resolution supported / Edge, Firefox, Safari : Full HD 30 fps or higher) H.265 FullHD 10fps 2Mbps or higher

Plugin-free playback conditions: MJPEG/H.264 full screen resolution, H.265 HD or below

The plug-in free feature has been optimized for the Chrome browser.

Supports Adaptive Streaming

This is the feature that automatically lowers the profile if there is a delay of more than 5 seconds. It was made to prevent

issues such as increased latency and no response from the browser when playing the video on a system with lower hardware specifications than recommended. The video profile is reduced in the following sequence: 1920X1080(20fps) -> 1280X720(20fps) -> 640X480(20fps).

In the following cases, the detection performance may be impaired or an malfunction may occur.

Monotonous monitoring environment, night or low illumination environment

Severe camera wobbling and sudden changes in illumination

• IE, Safari browser : You can use a web viewer even if you don’t install the existing plug-in web viewer.

To monitor/play saved video seamlessly, you are required to install a plug-in.

In the following cases, the detection performance may be impaired or an malfunction may occur.

Monotonous monitoring environment, night or low illumination environment

Severe camera wobbling and sudden changes in illumination

20_ web viewer

INSTALLING WebViewer PLUGIN

To access to the plug-in webviewer and play a live video (H.264/H.265) or a recorded video, an installation message will be prompted. At this time you need to install the webviewer plug-in to use the function properly.

1. When the monitoring page is accessed for the very first time, the installation page is displayed. Click [Plugin] to begin installation.

If the plug-in installation file download status is suspended at 99% in the Internet Explorer browser, retry it after selecting

“Release SmartScreen filter” in “Tool  SmartScreen filter”.

2. Click [Run] in the message window.

3. Click [Yes] when the notice window saying that all browser windows will be closed.

Steps 4 and 5 will be skipped if no Web Viewer Plug-in is installed.

4. When the old version of the Web Viewer Plug-in is installed, a notice window saying the old version will be deleted is displayed. Click [Yes] when the notice window is displayed.

5. Click [OK]. The old version of Web Viewer Plug-in is deleted.

6. Click [Install] to begin installation of the Web Viewer Plug-in.

7. Click [Finish].

Web Viewer Plug-in installation is completed.

In your internet explorer, if you need to move to the installation screen after installing the webviewer plugin, check whether

webviewer_activexplugin_lib.control in the “Tool  Additional Function Management” menu is “Activated”. If not, and if there is a persisting problem, then select “Tools  Internet Options  General” and delete all the search records. If the problem persists, please register the IP or Domain of your camera in “Tools  Internet Options  Security  Trusted sites”.

USING A PLUG-IN FREE WEBVIEWER

Although it is not possible to install plug-ins separately If you access the camera from Google Chrome, Mozilla Firefox, or the MS Edge web browser, you can view and control the camera video without installing plug-ins.

1. Enter your username and password to log in.

2. When you are logged in, a camera live view screen appears.

USING THE LIVE SCREEN

a b c d e f

g h i j k l m

Item Description

Live Moves to the Live screen.

Playback

Setup Move to the Setup screen.

Viewer Screen

Webviewer plug-in

installation

Online help The Online help provides detailed descriptions for each function.

Move to the screen where you can search for the video recording saved in your Micro SD memory card or NAS.

Displays the Live video on the screen.

You can use the mouse wheel to activate the digital zooming in Viewer screen.

You can install webviewer plug-ins to play live or recorded videos (only available in IE and Safari).

The plug-in can be switched on/off after installing the plug-in.

●● WEB VIEWER

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+ 47 hidden pages

Wisenet XNV-6011 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual