Williams Ref AZ10CT-SA Installation Manual

OPERATING MANUAL for
CABINETS, COUNTERS, PREPARATION STATIONS,
BACK BAR and SMARTSTORE

This manual covers the Installation, Operation and Routine Maintenance requirements
for the following Williams Refrigeration products:

Garnet/Sapphire/Crystal/Jade/Zircon
Opal/Emerald/Biscuit Top/Crystal/Aztra/Amber/Under Broiler Counter
Onyx/Salad Counter/Thermowell/Blown Air Thermowell
Bottle Coolers/Bottle Well
SmartStore
Roll-in Ruby Models

Provided the instructions in this Operating Manual are read and implemented correctly,
the optimum performance and reliability of your equipment should be maintained.

Williams cabinets/counters are available in a choice of temperature ranges.
Temperature parameters are set as follows:

General Produce (H): +1°C(34°F) / +4°C (39°F)
Bottle Coolers/Bottle Wells: +4°C(39°F)/+10°C(50°F)
Frozen Produce (L): -18°C (0°F)/ -22°C (-8°F)
Chilled Food (CF): 0°C (32°F)/ +3°C (37°F)
Wine (W): +3°C (37°F) / +13°C (55°F)
Thermowell: +4°C(39°F)/+8°C(47°F)
Meat/Fish (M/F): +2°C (36°F)/ -2°C (28°F)
Retarder Prover Retard: -5°C(23°F)/+3°C(37°F)
Prove: +38°C(100°F)/+40°C(104°F)

Declaration of Conformity References:
Low Voltage Directive 2006/95/EC
Machinery Directive 2006/42/EC
Electromagnetic Compatibility Directive 2004/108/EC
Pressure Equipment Directive 97/23/EC
Waste Electrical and Electronic Equipment Directive (WEEE) 2012/19/EU
Restriction on Use of Certain Hazardous Substances Directive (RoHS2) 2011/65/EU

Refrigerant Designation Global Warming Potential

HFC - R134a 1300

HFC - R404a 3260

Williams Refrigeration declares that all products manufactured by Williams Refrigeration
comply with the above directives as they apply to those products, and those products are
therefore declared to be in conformity with the provisions of the above legislation.

Model No.:

Serial No.:

CFC Free Refrigerant

INSTALLATION

Removal of Redundant Cabinets

Please ensure that old or redundant refrigeration
cabinets and equipment are disposed of safely and
legally.
It is recommended that doors are removed prior to
disposal in order to ensure safety.

Unpacking

Remove all external and interior packing and
accessories. Ensure all such material is disposed of
safely.
Check that no damage has occurred to the appliance,
power cable and plug top during transit. If damage has
occurred do not use the appliance.
We recommend that prior to use, the appliance is
cleaned with a mild soap solution and then wiped dry.

Ventilation

It is essential to ensure that the room in which the
unit is to be installed has adequate ventilation.
Refrigerators generate a considerable amount of heat
and, if operated in a small unventilated room in warm
weather, these will quickly cause the room temperature to
become excessive. This could cause the motor to
overheat and possibly damage the windings. At the very
least, such an installation will cause the unit to use an
excessive amount of electricity. A single door unit usually
generates 1200W of heat, a two door version - 1800W
and a three door model 2400W whilst running (these
figures are approximate).
In addition to ventilation in a room, please ensure that
cabinets with top-mounted systems have 500mm
clearance between the cabinet top and the ceiling for
engineer access and ventilation. For all other cabinets,
please ensure a minimum adequate clearance of 50mm
is provided around the unit to ensure efficient and
effective performance. Do not block vents by stacking
boxes on top or in front of unit as this could affect
performance.

Wall Brackets for a Thermowell (Optional Extra)

If Thermowell is supplied with wall brackets, please
proceed as follows:
Secure brackets to wall using M6 fixings and position
Thermowell upon brackets. Ensure the feet are securely
projecting through the large holes in the brackets. (See
diagrams below). The Thermowell and brackets should
be positioned as indicated in Figure 3.

Fixing Points:
TW9 918mm apart - 2 points
TW15 724mm apart - 3 points
TW18 900mm apart - 3 points

Fig. 3

NB: Each wall bracket will support 55kg. DO NOT
PLACE HEAVY OBJECTS UPON THERMOWELL.

Instructions on how to fix stabilising brackets to all
Sapphire 1 & 2 door cabinets with glass doors

1) Use three 8 x 1/2” pozi fixings to secure Plate B to
Plate A via three slots. Plate B is adjustable vertically
when it has been secured to the floor.

2) Three holes are provided in Plate B so it may be
secured to floor. Drill and secure using sufficient
fixings and plugs (not supplied).

3) When plate B has been secured to floor the fixings can
be tightened and the additional holes can be drilled
and secured to plate A.

To fix bracket on cabinet LH side, repeat steps 1, 2 & 3.

Levelling/Castors/Feet

The cabinet should stand level to ensure correct
operation of self-closing doors and proper drainage of
condensate from the evaporator.
Models fitted with castors are non-adjustable, therefore a
level platform/floor should be provided where cabinet is
to be located. Where swivel and brake castors are
fitted and when cabinet/counter has been positioned,
please ensure brakes have been activated by pressing
metal bar down. Remember to release brakes before
trying to move cabinet/counter. On models fitted with
legs, levelling may be achieved by adjusting the bottom
section. For marine specification models with flanged feet
for deck and bulkhead fixing, installation should be
carried out by a specialist marine company.

2

Fig. 4

8 x 1/2” Pozi Pa n
Zinc S/T Screws

Fix to floor using
screws & plugs
(not supplied)

Mains Connection

The cabinet comes fitted with a moulded plug for safety
and must be earthed. Ensure that the mains power cable
is extended free from the refrigeration system equipment
to avoid entanglement. We recommend supplementary
electrical protection with the use of a residual current
device (RCD). Periodic testing, repair and fixed wiring
connections should only be undertaken by a skilled and
competent electrician.

If plug or cable should fail, please contact the spares
office on [phone] for a replacement.

If the cabinet has been laid on its back or tipped,
DO NOT switch on immediately. Leave in an upright
position for at least 1 hour before switching on.

The equipment must be connected to the correct mains
power supply as stipulated by the appliance data label
and local authority regulations.

Connection to Main Drains

Please note: if installing a fish cabinet, please ensure that
it is connected to a main drain.

Shelf/Slide Fitting

When positioning slides on standard cabinets and
counters, present slide to racking by holding it in the
opposite hand to the side of the cabinet to that which they
are to be applied. Present slide at a 45° angle (see
Figure 5). When in place, let slide drop into position to
create a horizontal ledge on which the shelves will sit.

OVERNIGHT OPERATION
Thermowells/Salad Counters/
Raised Panholder Options/Wells Options/Onyx

We recommend that users remove all food products and
place in suitable refrigerated storage overnight.

THERMOMETER

The controller is marked in Centigrade or Fahrenheit.
The Thermometer should be checked daily to ensure that
correct temperature is being maintained.

SET UP OF CONTROL PANELS - Type A & Type B

TYPE A

A

C

B

E

D

G

F

H

Amber/Bottle Coolers are fitted with pilaster and clips
(see Figure 6) for fitting. Amber freezer models are fitted
with fixed shelves.

Fig. 5

Fig. 6

ip

l

h c

s

le

Pu

o ho

nt

i

Push clip vertically so

bottom of clip fits
in hole

Shelf Weight Distribution
Before loading, allow cabinet to reach normal
operating temperature.

When loading cabinet/counter, please ensure that load
is equally distributed throughout and ensure air can
circulate around and through stored products. Ensure all
items are covered and that raw and cooked foods are
stored separately.

Locking Facility

On models with a locking facility, it is recommended that
the key be removed from lock during normal working use.
This will prevent bending or breaking of the key which
could result in the lock having to be replaced.
Removing the key will also prevent any possibility of
accidental locking when the door is open. This will
prevent the door from closing properly and will cause the
interior temperature to rise. If not checked in time, loss of
food may result.

TYPE B

A

CD

B

Key to Controls

A. Compressor running indicator

B. Defrost indicator

C. Condensor cleaning light and switch

D. Evaporator fan running indicator

E. LED display (temperature/alarm)

F. Up and down adjustment/

defrost instigation

G. Enter button

H. Standby switch

E

H

F

G

Initial Operation/Standby Button

Switch cabinet on by pressing and holding for
3 seconds when cabinet is in standby mode (display
shows “- - -“). When cabinet is switched on, display will
show current air probe temperature (assuming no faults
are detected).
Switch cabinet off by pressing and holding for
3 seconds when cabinet is in run mode. When cabinet
switches off, it will revert back to standby mode.

3

Adjusting the Operating Temperature

The thermostat is built into controller and is adjustable
between factory set parameters.

Press and hold Use keys to adjust.

Then release .

If no further adjustments are made within 10 seconds,
the desired operating temperature will be stored and
display will revert to actual cabinet operating
temperature.

NB: All machines are preset at factory, however
conditions on site will vary compared with test
conditions and it may be necessary to perform the
above adjustments several times in order to obtain a
perfect temperature cycle.

Door Alarm

The controller features a built in audio/visual Door open
alarm. If the door has been left open for 5 minutes or
longer then the cabinet will emit an audible alarm and AL
will flash in the display window. Press any button to
acknowledge the alarm, the alarm will mute and do will
appear in the window. Shut door and alarm will cease,
however the visual alarm continues if the door switch has
a malfunction or if there is another fault, the window will
show a different display - call a Service Engineer.

Hi-Lo Alarm

The controller features a built in audio/visual Hi-Lo alarm.
If temperature within appliance exceeds the factory set
alarm temperatures for 60 minutes or more, the controller
will emit an audible alarm signal and hi or Lo will flash
until the temperature returns to normal operation.

Probe Fail Safe Feature

The controller features a fail-safe condition. In event of a
temperature probe failure, the compressor will alternate
at 5 minute intervals indefinitely between running and not
running condition and E1 or E2 will be displayed.
Normal compressor function will only be restored when
probe fault has been repaired.

Defrost Operation

When defrosting is in progress, defrost indicator on
control panel (refer to control panel diagrams) will
become illuminated and dF will appear in LED display.
Defrost is automatic and cabinet will go through an
automatic defrost cycle at preset intervals. The defrost
operation does raise cabinet temperature slightly for a
short period but does not affect product stored inside.

Off Cycle defrost is carried out on the following cabinets:

General produce (H), Fish (F) and Wine (W).

Electric defrost is carried out on these cabinets:
Fresh Meat (M), Freezer (L) and Chilled Food (CF).

The audible alarm may be cancelled by pressing any
button. The alarm will go off again after 60 minutes if fault
has not been addressed. However, hi or Lo will continue
to show in LED Display until cabinet returns to
temperature or fault is corrected.

Condenser Cleaning Light (Integral cabinets/
counters only)

The LED next to condenser cleaning button (refer to
control panel diagrams) will flash to indicate condenser
requires cleaning - there is NO AUDIBLE ALARM. This
has been factory preset for maximum efficiency.

To cancel flashing LED, push and hold condenser
cleaning button for 3-5 seconds.

Cancel/Reset Condenser Clean:

Press and hold for 5 seconds to cancel flashing
LED.

For details regarding cleaning of condenser, please refer
to page .

FAULT DIAGNOSIS/DISPLAY CONDITIONS - Type A
& B Control Panels

To instigate manual defrost on Type A & B control panels
only - press and hold button or buttons
simultaneously.

NB: LA135 and LA400 do not have automatic defrost.
To action a manual defrost the unit should be turned off
periodically (usually overnight) to enable the build-up of
frost on the evaporator to melt.

4

Fault/Display

Cabinet not operating

Cabinet not
maintaining
temperature

Faults
displayed
by control

Flashing condenser
Clean LED

Possible Cause

No power supply

1. Dirty condenser

2. Air circulation restricted

3. Defective fan motor

4. Defector compressor relay

5. Loose electrical connection

E1 or E2 - Control probe failure

hi or Lo - High/low temperature alarm

do - door open alarm

Condenser requires cleaning

Air-cooled version

Action

Check fuse or power source

Clean

Remove restriction

Call engineer

Call engineer

Call engineer

Call engineer

Call engineer

Shut door

Remove cover and clean condenser
fins with clean brush

Information View Mode (Applicable to Type A, B & C
Control Panel)

A single press of ( on Type C control panel) will
activate information view mode. It is possible to scroll
forward through the references with ( on Type
C control panel) and backwards with ( on Type C
control panel).

To view a result, scroll to desired reference, press and
hold ( on Type C control panel), release
( on Type C control panel) to stop viewing and
automatically move to next parameter.

To exit information view mode, press and
( and simultaneously on Type C control panel)
or wait 10 seconds and controller will exit automatically.
The following parameters are available for viewing:

T1 Current air probe temperature
* T2 Current evaporator probe temperature
* T3 Current auxiliary probe temperature
** Hi Highest recorded cabinet temperature
** Lo Lowest recorded cabinet temperature

cr Number of weeks since last condenser clean
* = Optional (will only appear in information view

mode if parameter
T2 is set to YS and/or T3 is set to NO/AU/FP).

** = If parameter T3 is set to FP, HI and LO

temperatures will be logged from auxiliary probe.
If T3 is not set to FP, HI and LO temperatures will
be logged from air probe (T1).

Initial Operation

Your cabinet is delivered ready to run. Plug into mains
and cabinet is ready to use. ‘- -’ will appear and the
temperature will be displayed. Wait until cabinet has
reached normal operating temperature (indicated on
control panel) before loading.

Adjusting the Operating Temperature

To adjust operating temperature, press and hold key
for 3 seconds. Use keys to adjust.

NB: All machines are factory preset, however
conditions on site will vary compared with test
conditions and it may be necessary to perform
the above adjustments several times in order to
obtain a perfect temperature cycle.

Probe Fail-Safe Feature

Please refer to page 4.

Defrost Operation

The LA135 and LA400 do not have automatic defrost. To
action a manual defrost the unit should be turned off
periodically (usually overnight) to enable the build-up of
frost on the evaporator to melt.

To instigate a manual defrost on control panel type C
only, press and hold buttons simultaneously.

FAULT DIAGNOSIS/DISPLAY CONDITIONS - Type C
Control Panel

It is possible to clear recorded values of HI, LO and CR
by pressing ( on Type C control panel) or
( on Type C control panel) when viewing value of
relevant reference by holding button marked ( on
Type C control panel).

SET UP OF CONTROL PANEL - Type C

LED Display

- Normal cabinet temperature displayed in LED window

- Probe 1 (air) failure (E1)

- Probe 2 (evaporator) failure (E2)

LED shows red to indicate unit running

LED illuminates red to indicate Evaporator is running

Fault/Display

Cabinet not operating

Cabinet not
maintaining
temperature

Faults
displayed
by control

Possible Cause

No power supply

1. Dirty condenser

2. Air circulation restricted

3. Defective fan motor

4. Defector compressor relay

5. Loose electrical connection

E1 or E2 - Control probe failure

hi or Lo - High/low temperature alarm

Action

Check fuse or power source

Clean

Remove restriction

Call engineer

Call engineer

Call engineer

Call engineer

Call engineer

THERMOSTAT ON THERMOWELLS

Temperature can be adjusted by turning thermostat knob
clockwise to reduce temperature and anti-clockwise to
increase it as detailed below.

Thermowells - have been set to operate between +4°C
and +8°C with thermostat located on condensor fan
plate.

5

ROUTINE MAINTENANCE

All maintenance should be carried out by a competent,
qualified person. We recommend regular preventative
maintenance using a qualified service provider in order to
get the best from your equipment.

CLEANING
Exterior: If cabinet exterior is looked after correctly it will

retain an “as new” finish for many years. Normal day to
day cleaning should be carried out with a soft cloth and
soapy water. Safely disconnect the appliance before
cleaning, servicing or undertaking general maintenance.
For a stainless steel finish, always wipe cabinet in same
direction as the grain. Whilst stainless steel is a robust,
the satin smooth finish can be spoilt by wiping against
the grain. Never use abrasive or corrosive materials or
cleaners, nor chlorine based chemical cleaners. These
can damage internal surfaces and cause corrosion.
Occasionally, the exterior surface should be polished with
a good stainless steel polish to protect it.
Always wear appropriate personal protective equipment
(PPE) when cleaning the appliance. Care should be
taken for parts with possible sharp edges.

Fig. 7

NB: Never use abrasive materials or cleaners,
or chemical cleaners. They can damage the surface
and cause corrosion. Occasionally, the exterior
should be polished with a good stainless steel polish
to protect the surface.

Interior: Racking can be removed for easy cleaning (see
Figure 7), cabinet interior should be cleaned regularly

with warm soapy water and a soft cloth. Dry thoroughly
afterwards and where possible remove all racking,
shelving and drawer fittings to aid the process.

To remove racking and shelf supports, follow this
procedure:

First remove shelves, then supports by gripping firmly at
the centre and lifting slightly. Turn shelf support towards
cabinet interior by pushing at the centre as you twist
support through 90°. The shelf support will be released.
(Note: the supports are designed to be anti-tilt and some
resistance may be experienced at first. This will be
overcome with practice). When all shelves have been
removed, remove the racking by lifting up and over the
nylon retaining blocks.

Onyx models are fitted with removable crumb trays to
catch debris when transferring ingredients from
gastronorm containers. To clean - reach behind worktop
in front of gastronorm containers and pull crumb tray up
at an angle to project through gap. These can be washed
using warm soapy water or in a warewasher. To clean
inside raised panholder, remove gastronorm containers
and stainless steel pan grid to access interior.
Wash interior with warm soapy water. The pan grid can
be washed in the same way and must be dried
thoroughly with a soft cloth, before replacing grid.

The Bottle Well is fitted with plastic coated divider(s).
These can be removed easily by pulling and are
dishwasher safe. The dividers should be wiped down on
a regular basis with warm water and a soft cloth. It is
important for them to be dried off thoroughly afterward.
A removable front lid provides access to interior, (see
Figure 8). To remove front lid, pull slightly forward, lift and
pull. The interior can now be cleaned and any ice residue
can be removed. Excess water will filter through the
drainhole into a removable pan that can be accessed by
removing panel situated in the bottom LH corner
(see Figure 9). The drain pan must be emptied outside or
into a suitable sink. If water appears from below unit,
please check drain pan prior to calling an engineer.

Fig. 8

Fig. 9

Removable
Drain Pan

6

Condenser Cleaning

The condenser is part of the refrigeration unit and is
located in the unit compartment. It requires cleaning,
approximately 4 times per year or when LED indicates.
Always wear appropriate personal protective equipment
(PPE) when cleaning the appliance. Care should be
taken for parts with possible sharp edges.
To clean, disconnect mains supply before starting.
Brush fins vertically with a stiff brush, taking care not to
damage them or to push dirt/dust further in and vacuum
away. Remember to reconnect mains supply once

finished. Details for individual models below.

If there are further grease deposits still remaining on the
condenser call your Service Provider to carry out a full
service.

NOTE: Non-compliance may invalidate your
Warranty.

Take care not to damage any electrical connections and
cables during removing and the cleaning process.

Replace unit cover and safely plug cabinet in after
completing cleaning process.

Top Mounted Cabinets
(Garnet/Sapphire/Jade/Crystal)

The condensing unit and refrigeration equipment can be
accessed from above or in some cases behind. Remove
fixings in top and bottom edges of unit cover and pull unit
cover away from cabinet and retaining clips.

Bottom Mounted Units (Zircon)

Pull unit cover away from cabinet and retaining clips.

Counters with Cassette System (Opal/Emerald/
Jade/Biscuit Top/Under Broiler/Crystal)

Unlock and grasp bottom of unit compartment and lift
slightly while pulling forward. The handle can be used to
aid cassette removal. The refrigeration cassette will slide
out to provide access to components. To replace
cassette, reverse procedure (See Figure 10).

Thermowell

The grille at the unit end can be removed to access
condenser.
When cleaning or if any maintenance is completed,
replace covers and reconnect cabinet to mains in order
to resume operation.

REPLACING THE GASKET

Door gaskets should be checked and cleaned regularly
and replaced if damaged. To clean the gasket, wipe with
warm soapy water and a soft cloth, ensuring it is
completely dry before closing the door. DO NOT use a
sharp knife to clean or scrape the gasket. Damaged
gaskets do not seal correctly and can increase the
amount of electricity consumed, seriously affecting the
efficiency and performance of the cabinet.

Damaged gaskets are easily replaced.
Simply pull out existing part and push
new gasket into channel (gasket
retainer) at centre and work along,

pushing gasket into channel.
Continue with additional three sides, pushing corners in
last.

EVAPORATOR/DRAINLINE

Inspect periodically to ensure drain hole is not blocked.

BREAKDOWN

In the event of a breakdown, please check thermostat
setting and fuse before calling service engineer.
When calling, please advise model and serial number.
This information can be found on identification plate
inside cabinet. It should also be noted on the cover of this
booklet. Please ensure that all redundant parts are
disposed of safely and legally.

Fig. 10

Take care not to damage any electrical connections and
cables during removal and cleaning process.
Please ensure drain pipe is relocated in vaporiser tray at
rear of cabinet.

7

PARTS & LABOUR WARRANTY POLICY - UK ONLY

Our warranty applies to equipment manufactured by Williams Refrigeration and
equipment bearing the Williams name plate and serial number identification tag.

We undertake, in conjunction with the supplying agent, distributor or
representative, to repair free of charge during our standard business hours any
such piece of equipment or part thereof used which is found to be faulty in either
materials or workmanship subject to the further conditions below:-

Warranty Terms and products Covered

We offer a 24 months Warranty from our original date of sale with the
following Williams equiment:

1. Garnet / Sapphire / Zircon / Jade / Amber (stainless) / Mobile Heated
/ Mobile Refrigerated.

2. Reach-in Blast Chillers / Reach-in Blast Chiller Freezers.

3. Opal / Emerald / Onyx / Aztra / Salad Counters.

4. Crystal Bakery Cabinets and Counters.

We offer a 12 months Warranty from our original date of sale for all other
Williams equipment including:

1. All Modular Products (including coldrooms).

2. Remote Systems (including glycol).

3. Bottle Coolers.

4. Multidecks and merchandiser cases.

5. GEM product range.

6. Bottle Well / Meat Freezer Well.

7. Thermowell.

8. Coral Wall Mounted Units.

9. Non standard and other products.

10.Front of House display cases.

11.White Goods.

Warranty Terms

Our warranty is offered where the equipment has been installed correctly and
has not been subject to misuse or abuse and is functioning correctly.

The equipment was purchased by the authorised supplying distributor direct from
Williams Refrigeration and not through a wholesaler or other supplier whose
warranty terms may be different.

The Warranty Policy shall be non-transferable.

Replacement of defective equipment can only be made with the approval of
Williams Refrigeration.

Any repair under warranty will only be carried out with the product in its
position of operation or in a suitable location on the customer’s premises. If the
product has to be removed for security or any other reason, this will be subject
to additional charge (may include hydrocarbon charged equipment).

Warranty work will be covered by Williams Refrigeration or by one of its
appointed service agents between the hours of 8.00am and 5.00pm
Monday to Friday. Any works undertaken outside of these hours are
chargeable.

Claims Procedure

If a customer wishes to make a claim under the terms of this warranty, the
following procedure should be observed:

1. Contact the supplying agent, representative or distributor.

2. Quote the equipment model, serial number and date of installation.

The serial number is located on the product identification plate inside the
cabinet, modular product door frame or similar location. It is recommended
that operators should also record the serial number on the operating
instruction booklet supplied with the product.

3. Contents risk and insurance responsibility remains at all times with the

customer.

greater time than 15 minutes due to administrative requirements, such as
on waiting time or security clearance, or health and safety risk
assessments, will be chargeable at our prevailing rate. We reserve the
right to apply Time Travel & Call out charges if no fault is found with the
product or access is either restricted or denied to our attending engineer.

4. No claim shall exceed the original selling price.

5. Claims for Food and / or contents stored in the equipment supplied
(including pharmaceutical or other items) and any consequential loss how
so ever arising are excluded under our warranty terms.

6. Components including gaskets, doors, drawers, handles, shelves, tray
slides, all internal fixings, plug and lead, connectors, the outer shell,
castors / legs, food probes, refrigerant and blockages as well as
consumable items such as (but not limited to) batteries, fuses, light bulbs,
printer cartridges, keys, glass and paper roll.

7. Equipment manufactured to the customers’ own design, Williams
Refrigeration will not be liable for any defect, non performance or improper
operation of the equipment arising from any drawing design or
specification supplied by the customer, their representative or agent.

8. Second hand equipment.

9. The customer uses or installs the equipment in such a way that it
exceeds its design envelope or operates the equipment at control
parameters other than those provided as standard factory settings.

10.The customer fails to observe commonly accepted operating practices.

11.The customer has not properly cleaned or maintained the equipment or
carried out necessary servicing, including cleaning of the condenser, in
accordance with instructions, literature or directions issued by Williams
Refrigeration. (Operating Instructions are supplied with all equipment but
also available at www.williams-refrigeration.co.uk

12.Equipment fails through improper installation by others, misuse, abuse,
accidental damage, power loss or fluctuations, fire, flooding or acts of god.

13.Any third party item(s) connected to the equipment that may affect
performance.

14.The customer permits persons other than those authorised by Williams
Refrigeration to perform or affect repairs or adjustments to the equipment.

15.If authorised representatives of Williams Refrigeration are denied full and
free rights of access to the equipment for inspection during normal
business hours as previously stated.

16.If Repairs are made using spare parts or replacement items not supplied
or preauthorised by Williams Refrigeration.

17.The initial equipment supply date shall apply for warranty validity for the
subsequent supply of replacement of parts or products.

Extended Warranty

Extended Warranty offers the opportunity to protect your equipment (subject
to conditions outlined) for an additional period of up to 5 years inclusive of
original warranty periods.

Should you require Extended Warranty, state on your order or notify the
Dealer or Williams Sales Manager at the time of purchase and they will be
able to arrange it for you.

To ensure your Extended Warranty Policy remains valid, at least one
maintenance / service visit per year must take place in years 2, 3, 4 and 5.

For further information or clarification please call 01553 817000 or email
to [e-mail]
Bryggen Road, Kings Lynn, Norfolk, PE30 2HZ

or write to Williams Refrigeration,

).

Exceptions to Standard Warranties

1. The Standard warranty applies to equipment located in Mainland GB only
and excludes locations subject to restricted or secure access,offshore and
marine applications. Additional time and travel charges may be applied to the
following locations – Isle of Wight, Channel Islands, Isle of Man, Northern
Ireland and Scottish Isles.

2. Any fault that is not reported within 10 working days of being discovered.

3. Service calls to equipment under warranty, or service calls made under
chargeable arrangements will be carried out in accordance with standard
conditions of sale. Unless otherwise specified, a maximum of 15 minutes of
administrative time, not spent directly carrying out servicing work, is provided
for within the supply. Any requirement for staff attending the call to spend

8

91011

WILLIAMS REFRIGERATION

Bryggen Road,

North Lynn Industrial Estate

King’s Lynn, Norfolk PE30 2HZ

Sales Tel: [phone] Fax: [phone]

Spares Tel: [phone] Fax: [phone]

Email: [e-mail]

Website: www.williams-refrigeration.co.uk

WILLIAMS SILVER FROST

2 rue Conventionnel Huguet

23000 GUERET

France

Tel: [phone] Fax: [phone]

Email: [e-mail]

Website: www.williams-silverfrost.com

WILLIAMS REFRIGERATION AUSTRALIA

38-42 Gaine Road

Dandenong South, Victoria 3175

Australia

Tel: [phone] Fax: [phone]

Email: [e-mail]

Website: www.williamsref.com.au

WILLIAMS HONG KONG

Unit C, 12/F., Roxy Industrial Centre,

58-66 Tai Lin Pai Road, Kwai Chung,

North Territories, Hong Kong

Tel: [phone] Fax: [phone]

Email: [e-mail]

Website: www.williams-hongkong.com

Comp O&M

Rev 15a

July 2014