Widex U-CIC, U-CIC-M TR, U-CIC-M User Instructions

USER INSTRUCTIONS

THE WIDEX UNIQUE™ FAMILY

U-CIC/U-CIC TR/U-CIC-M/U-CIC-M TR model

Completely-in-canal

YOUR WIDEX® HEARING AID

(To be filled out by the hearing care professional)

Vent:  Short  Full length  None
 CIC  CIC-M

Your hearing aid series:

PROGRAMS

 Universal  Audibility Extender
 Quiet  Audibility Extender
 Transport  Audibility Extender
 Urban  Audibility Extender
 Party  Audibility Extender
 Music  Audibility Extender

SPECIAL PROGRAMS

 Zen  Audibility Extender
 Phone  Audibility Extender

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SMARTTOGGLE PROGRAM
 Zen+  Audibility Extender

NOTE

The program names in the table are the default names. If you have chosen to
use some of the other names available, write the new names in the table. That
way you will always know which programs you have in your hearing aids.

NOTE

The CIC-M is not a wireless hearing aid, which means that the hearing aids
cannot communicate with each other or with any accessory. Consequently,
you cannot adjust the sound and you will only have one listening program.

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CONTENTS

YOUR WIDEX HEARING AID....................................................................6

Welcome to Widex..........................................................................................6

Important safety information.........................................................................8

THE HEARING AID.................................................................................10

Indications for use..........................................................................................10

Intended use...................................................................................................10

The battery......................................................................................................10

Sound signals..................................................................................................12

How to tell right from left..............................................................................13

Turning the hearing aid on and off...............................................................13

Putting on and removing your hearing aid.................................................14

Sound adjustment..........................................................................................15

Programs.........................................................................................................16

CLEANING.............................................................................................19

Tools.................................................................................................................19

Cleaning the hearing aid................................................................................19

The wax guard............................................................................................... 22

ACCESSORIES.......................................................................................25

TROUBLESHOOTING.............................................................................26

REGULATORY INFORMATION...............................................................29

4

EC directives...................................................................................................29

FCC and IC statements..................................................................................29

SYMBOLS..............................................................................................33

5

YOUR WIDEX HEARING AID

Welcome to Widex

Congratulations on your new hearing aid.
Use your hearing aid regularly, even if it takes some time getting used to it.

Infrequent users don’t usually get the full benefit of a hearing aid.

NOTE

Your hearing aid and its accessories may not look exactly as illustrated in this
booklet. We also reserve the right to make any changes we consider necessary.

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Your hearing aid at a glance

1. Microphone openings

2. Battery lid (on/off function)

3. Nail grip

4. Sound outlet

5. Widex wax guard

6. Extraction cord

7. Relief vent (short)

8. Relief vent (full length)

7

Important safety information

Read these pages carefully before you begin using your hearing aid.

Hearing aids and batteries can be dangerous if swallowed or used im­properly. Swallowing or improper use can result in severe injury or even
fatalities. In case of ingestion, contact a doctor immediately.

Take your hearing aids out when you are not using them. This will help to
ventilate the ear canal and prevent ear infections.

Contact your doctor or hearing care professional immediately if you sus­pect you may have an ear infection.

Remove your hearing aids before showering, swimming or using a hair
dryer.

Do not wear your hearing aids when applying perfume, spray, gels, lotion
or cream.

Do not dry your hearing aid in a microwave oven - this will ruin it.

Never use other people’s hearing aids and never allow others to use
yours, as this could damage your hearing.

Never use your hearing aids in environments where there may be explo­sive gases, such as in mines, etc.

Keep hearing aids, their parts, accessories and batteries away from chil­dren.

Never try to open or repair the hearing aid yourself. Contact your hearing
care professional if you need to have your hearing aid repaired.

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Your hearing aids contain radio communication technology. Always ob­serve the environment in which you are using them. If any restrictions ap­ply, you must take precautions to comply with these.

Do not expose your hearing aids to extreme temperatures or high humid­ity, and dry them quickly if they get wet, or if you perspire heavily.

Your hearing aids should be stored and transported within the temperature and
humidity ranges of -20°C to +55°C (-4°F to 131°F) and 10%-95% rH.

Storage and transportation up to 60°C (140°F) with 10%-95% rH can be accepted
in shorter periods (duration of max. of 2 weeks).

Your hearing aids are designed to operate from 0°C (32°F) to 50°C (122°F).
For more information about your hearing aids, visit: www.widex.com.

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THE HEARING AID

Indications for use

The hearing aids are indicated for individuals older than 36 months with a
range of hearing loss from minimal (10 dB HL) to severe (90 dB HL) and all
hearing loss configurations.

They are to be programmed by licensed hearing care professionals (audiol­ogists, hearing aid specialists, otolaryngologists) who are trained in hearing
(re)habilitation.

Intended use

The hearing aids are intended as air conduction amplification devices to be
used in everyday listening environments. The hearing aids may be equipped
with the Zen program intended to provide a relaxing sound background (i.e.
music/noise source) for adults who desire to listen to such a background in
quiet.

The battery

Use a type 10 zinc-air battery for your hearing aid.
Always use a fresh, new battery that is precisely the kind recommended by

your hearing care professional.

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NOTE

Check that the battery is completely clean and free of any residue before insert­ing it in the hearing aid. Otherwise your hearing aid may not function as expec­ted.

Never attempt to recharge your hearing aid batteries, as they could ex­plode.

Never leave a flat battery in the hearing aids while storing them. It could
leak and ruin your hearing aid.

Dispose of used batteries as indicated on the packaging and take note of
the expiry date.

Low battery indication

When the battery is flat, a sound signal will play. If the battery drains sud­denly there may however be no warning. We recommend carrying a spare
battery with you wherever you go.

Changing the battery

To change the battery, do as follows:

Take the adhesive tab off the new
battery and make sure there is no
sticky substance left on it. Let it
"breathe" for 60 seconds.

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Use the nail grip to gently swing the
battery door open and remove the
old battery.

Now place the new battery in the
drawer as shown. Close the drawer. If
it doesn't close easily, the battery is
not placed correctly.
If you are not using the hearing aid
for a few days, remove the battery.

NOTE

Avoid dropping your hearing aid - hold the hearing aid above a soft surface
while changing the battery.

Sound signals

Your hearing aid plays sounds to inform you that certain features have been
activated or that you have changed programs. These sounds may be spoken
messages or tones, depending on your needs and preferences.

Program 1

Message/one short beep

Program 2 Message/two short beeps
Program 3 Message or three short beeps

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Program 4 Message/one short and one long beep
Program 5 Message/one long beep and two short beeps
Zen+ Message/tone

Ask your hearing care professional to turn these sounds signals off if you
don't need them.

Lost partner

(Only available in wireless 440-series)
Your hearing care professional can turn on a feature in your hearing aid that

warns you whenever it loses contact with the hearing aid in the opposite
ear. You will hear a spoken message in your ear.

How to tell right from left

The hearing aid for your right ear has a red mark. The hearing aid for your
left ear has a blue mark.

Turning the hearing aid on and off

To turn the hearing aid on, close the battery cover
and push it upwards. The hearing aid will play a
sound signal to indicate that it is on, unless your hear­ing care professional has deactivated this function.

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To turn off the hearing aid, push the battery cover
downwards.

NOTE

You can also cup the hearing aid in your hand to verify that it is turned on. If it's
on, it will whistle. Don't forget to turn off the hearing aid when it is not in use.

Putting on and removing your hearing aid

Close the battery lid completely. Hold the hearing aid
with your thumb and forefinger and insert it slowly into
your ear until you feel resistance.
Then use the tip of your forefinger to gently push the
hearing aid into your ear until it feels comfortable.
Pulling the outer ear upwards and backwards while you
insert the hearing aid can be helpful.

NOTE

If the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing
irritation, redness or the like, contact your hearing care professional.

14

Removing the hearing aid

Use the extraction cord to take the hearing aid out of
your ear.

NOTE

If you find it difficult to take out the hearing aid, move it carefully from side to
side while pulling on the extraction cord.

Sound adjustment

Your hearing aid adjusts the sound automatically according to your sound
environment.

If you have a remote control, you can also adjust the sound manually to ach­ieve more comfort or more audibility, depending on your needs and prefer­ences. For more information on how this works, consult your hearing care
professional.

Depending on the hearing aid settings and features, any sound adjustment
you make will affect both hearing aids.

Each time you operate the volume control, you will hear a beep-tone unless
your hearing care professional has deactivated this function. When you
reach the maximum or minimum setting, you will hear a steady tone.

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To mute your hearing aid do as follows:

● Keep pressing the lower part of the volume key on the remote control
until you can hear the steady sound

To turn the sound on again:

● Press the upper part of the volume key or

● Change program

Any adjustment of the volume will be cancelled when you turn off your
hearing aid or if you change program.

Programs

PROGRAM USE
Universal For everyday use
Quiet Special program for listening in quiet environ-

ments

Transport For listening in situations with noise from cars,

trains, etc.

Urban For listening in situations with changing sound

levels (in supermarkets, noisy workplaces or sim­ilar)

Party For listening in situations with many people talk-

ing at the same time

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PROGRAM USE
Music For listening to music

SPECIAL PROGRAMS USE
Zen Plays tones or noise for a relaxing sound back-

ground

Phone This program is designed for listening to phone

conversations

Zen+ This program is similar to Zen but allows you to

listen to different types of tones or noise

NOTE

The names in the list of programs are the default names. Your hearing care pro­fessional can also select a program name from a preselected list. Then it is even
easier for you to select the right program in each listening situation.

Depending on your hearing loss, your hearing care professional can activate
the Audibility Extender feature. Ask your hearing care professional if you
could benefit from this.

If your needs and preferences change over time, your hearing care profes­sional can easily change your program selection

Changing programs

To change programs, simply push the program key on your remote control.

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Zen+

To access this program, press and hold the program key for more than one
second. A quicker press then allows you to cycle through the available Zen
styles. To exit the program, press and hold down the program key for more
than one second.

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CLEANING

Tools

You will receive the following cleaning tools with your hearing aid:

1. 2. 3. 4. 5.

1. Cloth

2. Brush

3. Long wax-removing tool

4. Short wax-removing tool

5. Battery magnet

Cleaning the hearing aid

Cleaning your hearing aid every day will make it more efficient and more
comfortable to wear.

The hearing aid

Just wipe it with the a soft cloth (for exam­ple the cloth you received from your hearing
care professional).

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The sound outlet

Remove any visible earwax from around the
sound outlet with the small brush or cloth. Nev-

er try to clean the wax guard.

NOTE

If you can't clean the sound outlet, contact your hearing care professional. Never
insert anything into the sound outlet as this can ruin your hearing aid.

The microphone openings

Open the battery lid and turn the hearing aid
so the lid is facing downwards (see illustra­tion). Guide the short wax removing tool (no.
4 ) through the microphone openings on the
lid from the inside (see illustration).

NOTE

If you suspect that earwax or dirt has got into the microphone inside the hearing
aid, contact your hearing care professional. Do not insert anything into the mi-
crophone.

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The vent

Short vent: clean the vent as far as the long end
of the waw removing tool (no. 3) can reach.
Long vent: clean the vent every day by passing
the long wax removing tool (no. 3) all the way
through the vent.

Leave the hearing aid open to ventilate it.

NOTE

It is important for the performance of your hearing aid that you keep the vent
clean and free of earwax, dirt or the like. Clean it every day after use and consult
your hearing care professional if the vent is blocked.

Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some
people use a special dehumidifier like Widex Dry-Go to help keep their hear­ing aids dry and clean. Ask your hearing care professional if this is right for
you.

Do not use any kind of liquid or disinfectant to clean your hearing aid.

Clean and inspect your hearing aid every day after use to check that it is
not broken. If the hearing aid breaks while you are wearing it, leaving
small fragments in your ear canal, contact your doctor. Never try to take
out the fragments yourself.

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The wax guard

The Widex wax guard helps to protect the hearing aid against earwax. Al­ways use Widex wax guards with your hearing aid. Otherwise the guarantee
for your hearing aid will be void.

Changing the wax guard

Open the wax guard case as illustrated.

2

1

The wax guard consists of the following parts:

1. Removal hook

2. New wax guard

Insert the removal hook into the used wax guard.

22

Keep the holder at a right angle.

Pull the used wax guard straight out.

Insert the new wax guard into the opening of the
sound outlet and press it gently.

23

Pull the holder straight out.

Ask your hearing care professional about how often you should change the
wax guard.

The wax guard is for one-time use only and is not intended to be cleaned.

If the wax guard fits loosely, discard it and use a new one.

If the wax guard falls off inside your ear, contact your doctor or hearing
care professional to have it removed. Do NOT attempt to remove the wax
guard yourself.

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ACCESSORIES

You can use a variety of accessories with your hearing aid. To see whether
you could benefit from using these accessories, ask your hearing care pro­fessional.

Name Use
RC-DEX remote control
TV-DEX for listening to TV and audio
PHONE-DEX for easy landline use
FM+DEX for streaming audio and FM signals
UNI-DEX for connecting hearing aids to mobile phones
CALL-DEX for easy wireless connection to mobile phones
COM-DEX for wireless connection to mobile phones and other

devices via bluetooth

Available in some countries only.

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TROUBLESHOOTING

These pages contain advice on what to do if your hearing aid stops working
or if it doesn't work as expected. If the problem persists, contact your hear­ing care professional.

Problem Possible cause Solution
The hearing aid is

completely silent

It is not turned on Make sure the battery is

placed correctly and the
battery compartment cover
is closed correctly.

The battery does not
work

Insert a new battery in the
hearing aid

The sound outlet is
blocked

See the cleaning section

The microphone open­ing is blocked

See the cleaning section

The hearing aid vol­ume is not powerful
enough

The sound outlet is
blocked

See the cleaning section

Your ear is blocked by
earwax

Contact your doctor

Your hearing may
have changed

Contact your hearing care
professional/doctor

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Problem Possible cause Solution
The hearing aid whis-

tles continuously

Your ear is blocked by
earwax

Contact your doctor

It is not correctly
placed in your ear ca­nal

Take it out and reinsert it

It fits loosely in your
ear canal

Contact your hearing care
professional

The hearing aid is un­comfortable to wear

It is not correctly
placed in your ear ca­nal.

Consult your hearing care
professional

It does not fit your ear
properly

Contact your hearing care
professional

Your outer ear or ear
canal is sore

It is important that first­time users only wear the
hearing aid for short peri­ods of time at the begin­ning. Take 2-3 weeks to
gradually get used to the
hearing aid. If the soreness
continues, contact your
hearing care professional

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Problem Possible cause Solution
Your hearing aids are

not working in syn­chrony

The connection be­tween the hearing aids
is lost

Turn them off and on again

The hearing aids do
not respond with a
corresponding change
in volume or program
to the device

a. The device is used
beyond the transmis­sion range
b. Strong electromag­netic interference in
the vicinity
c. The device and the
hearing aids are not
matched

a. Move the device closer to
the hearing aids
b. Move away from known
source of EM interference
c. Check with your hearing
care professional to make
sure device is matched with
the hearing aids

You hear “interrupted”
speech (on and off)
from the hearing aids
or no speech (muted)
from the transmitting
hearing aid.

a. The battery in one of
the hearing aids has
expired
b. Strong electromag­netic interference in
the vicinity

a. Replace battery in one or
both hearing aids
b. Move away from known
sources of interference

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REGULATORY INFORMATION

EC directives

Directive 1999/5/EC

Hereby, Widex A/S declares that these U-CIC, U-CIC-TR, U-CIC-M and U­CIC-M-TR are in compliance with the essential requirements and other rele­vant provisions of Directive 1999/5/EC.

A copy of the Declaration of Conformity according to 1999/5/EC can be
found at:

http://www.widex.com/doc

N26346

Information regarding disposal

Do not dispose of hearing aids, hearing aid accessories and batteries with
ordinary household waste.

Hearing aids, batteries and hearing aid accessories should be disposed of at
sites intended for waste electrical and electronic equipment, or given to
your hearing care professional for safe disposal.

FCC and IC statements

FCC ID: TTY-UCIC

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IC: 5676B-UCIC
Federal Communications Commission Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the

following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that

may cause undesired operation.
NOTE:
This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential instal­lation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be deter­mined by turning the equipment off and on, the user is encouraged to try to cor­rect the interference by one or more of the following measures:

— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help.

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NOTE:
This equipment complies with FCC radiation exposure limits set forth for an un-

controlled environment. This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.

Changes or modifications to the equipment not expressly approved by Widex
could void the user’s authority to operate the equipment.

Industry Canada Statement / Déclaration d’industrie Canada
Under Industry Canada regulations, this radio transmitter may only operate using

an antenna of a type and maximum (or lesser) gain approved for the transmitter
by Industry Canada.

To reduce potential radio interference to other users, the antenna type and its
gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.)
is not more than that necessary for successful communication.

This device complies with Industry Canada licence-exempt RSS standard(s). Op­eration is subject to the following two conditions:

(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may

cause undesired operation of the device.
Conformément à la réglementation d’Industrie Canada, le présent émetteur radio

peut fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur)
approuvé pour l’émetteur par Industrie Canada.

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Dans le but de réduire les risques de brouillage radioélectrique à l’intention des
autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la
puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité néc­essaire à l’établissement d’une communication satisfaisante.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux ap­pareils radio exempts de licence. L’exploitation est autorisée aux deux conditions
suivantes :

(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,

même si le brouillage est susceptible d’en compromettre le fonctionnement.

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SYMBOLS

Symbols commonly used by Widex A/S in medical device labelling (la­bels/IFU/etc.)

Symbol Title/Description

Manufacturer

The product is produced by the manufacturer whose name and address are
stated next to the symbol. If appropriate, the date of manufacture may also
be stated.

Catalogue number

The product’s catalogue (item) number.

Consult instructions for use

The user instructions contain important cautionary information (warn­ings/precautions) and must be read before using the product.

Warning

Text marked with a warning symbol must be read before using the
product.

WEEE mark

“Not for general waste”. When a product is to be discarded, it must be
sent to a designated collection point for recycling and recovering to
prevent the risk of harm to the environment or human health as a re­sult of the presence of hazardous substances.

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Symbol Title/Description

CE mark

The product is in conformity with the requirements set out in European
CE marking directives.

RCM mark

The product complies with electrical safety, EMC and radio spectrum regula­tory requirements for products supplied to the Australian or New Zealand
market.

Interference

Electromagnetic interference may occur in the vicinity of the product.

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35

WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark

www.widex.com

Manual no.:

9 514 0315 001 #04

Issue:

2016-07

9 514 0315 001 #04