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User’s instructions
The mind440 Series
m4-m/m4-m-CB
Behind-the-ear
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The hearing aid, ear-set and accessories shown in these
instructions may not look the same as the ones you
have. We furthermore reserve the right to make any
changes considered necessary.
Hearing aids, accessories and batteries
should not be disposed of with normal
household waste. Please consult your national Widex distributor for advice on how
to dispose of your hearing aid.
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Contents
Thank you..... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Ear-set solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The hearing aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Function signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Right/left identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Inserting the battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Removing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Low battery indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Turning the hearing aid on and off . . . . . . . . . . . . . . . . . . . . 15
Possible start-up settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Automatic volume adjustment. . . . . . . . . . . . . . . . . . . . . . . . 16
Listening programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Switching between the listening programs. . . . . . . . . 19
Remote control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Hearing aid with an earmould . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Placing the hearing aid and earmould. . . . . . . . . . . . . . . . . 23
Removing the hearing aid and earmould . . . . . . . . . . . . . . 24
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
The hearing aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
The microphone openings. . . . . . . . . . . . . . . . . . . . . . . . . 26
The earmould . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Changing the tubing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
In case of malfunction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Hearing aid with an instant ear-tip . . . . . . . . . . . . . . . . . . . . . . . 31
Right/left identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Placing the hearing aid and instant ear-tip . . . . . . . . . . . . 33
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Removing the hearing aid and instant ear -tip. . . . . . . . . . 34
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
The hearing aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
The microphone openings. . . . . . . . . . . . . . . . . . . . . . . . . 36
The ear-set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Changing the ear-set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Assembling a new ear-set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Tubing and ear-tip size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
The anchor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
In case of malfunction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Hearing aid with a custom ear-tip . . . . . . . . . . . . . . . . . . . . . . . 48
Right/left identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Placing the hearing aid and custom ear-tip . . . . . . . . . . . . 50
Removing the hearing aid and custom ear-tip . . . . . . . . . 51
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
The hearing aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
The microphone openings. . . . . . . . . . . . . . . . . . . . . . . . . 53
The ear-set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Changing the tubing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Assembling a new ear-set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Tubing size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
In case of malfunction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Caring for your hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Good advice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Your hearing aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
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Thank you....
.... for choosing a Widex hearing aid.
Your hearing aid is a sophisticated instrument that can
be adjusted to your requirements in consultation with
your hearing care professional.
All illustrations in this booklet
show a right-ear hearing aid.
Unless otherwise stated, the
same principles apply to the left
ear.
We hope you will be pleased with your new Widex
hearing aid.
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General
Ear-set solutions
Several ear-set solutions are available for your hearing
aid. Below, your hearing care professional can tick off
the solution chosen for you.
❑ Earmould ❑ Instant ear-tip ❑ Custom ear-tip
Important
Unless otherwise indicated, the information provided in this booklet applies to all three ear-set types. In
addition to the general instructions, please be sure
to read the sections that apply to your specific earset solution.
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The hearing aid
The illustration below shows the hearing aid without
the ear-set.
1. Microphone openings, where the sound enters the
hearing aid.
2. Program button for choosing between different
listening programs is available on some models.
3. On/off function, which is integrated into the battery drawer (see page 15).
4. Nail grip on the battery drawer for easy opening.
1.
2.
3.
4.
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General
Function signals
Your hearing aid may be set to produce a signal to indicate the use of certain functions. The signal can be a
spoken message or tones adjusted by the hearing care
professional in consultation with you. The signal can
also be deactivated.
Right/left identification
If you wear hearing aids on both ears,
the hearing aids can be provided with
coloured marks (red mark = right and
blue mark = left).
The arrow shows the position of the
identification mark.
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The battery
We recommend Zinc Air batteries. Use a type 10 bat-
tery for your hearing aid.
To obtain replacement batteries, please consult your
hearing care professional. It is important to take note of
the expiry date and the recommendations regarding
disposal of used batteries on the battery pack. The battery life will depend on a number of factors, such as the
setting of your hearing aid, how many hours you use it
daily and the listening environments in which you use
it.
Inserting the battery
Before inserting a new battery in the
hearing aid, remember to remove the
adhesive tab. Once the tab has been
removed, the battery will start func-
tioning after a few seconds. Do not
use batteries on which there is a sticky residue from the
tab or other unwanted substance.
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General
1. Use the nail grip to open the battery drawer. Do not
press the battery drawer beyond the open position.
2. Place the battery in the drawer as illustrated, that is
so that the plus (+) sign on the battery is facing in
the direction indicated by the plus (+) sign printed
on the round battery holder (see the long arrow).
You can use the provided battery magnet to steer
the battery into place.
If the battery drawer does not close easily, the battery
is incorrectly inserted.
Always place the battery in the actual battery drawer
as illustrated and not in the open space inside the
hearing aid.
+
+
2
1
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Removing the battery
1. Open the battery drawer as previously described.
Place the hearing aid on the provided cloth on a
clean, plane surface and turn it as illustrated.
2. Supporting the drawer with your finger, use the
provided battery magnet to push the battery out of
the battery drawer from the minus side.
12
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General
Low battery indication
In the standard setting the hearing aid will produce a
spoken message when the battery is nearly exhausted
(see page 9). If a setting with tone indication has been
chosen, four beep-tones will be produced. Once the
battery is totally exhausted, the hearing aid will be
completely silent. Exactly how long the hearing aid will
function after the low battery indication varies from
one case to another. We recommend that you always
have a spare battery with you.
Never leave an exhausted battery in the hearing aid.
Exhausted batteries may leak, damaging the hearing
aid.
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Your hearing aid may be provided
with a battery drawer without a nail
grip, which means that you need a
tool to open the battery drawer.
This type of drawer can be a good
choice if the hearing aid is worn by
a child. A special tool for opening
the drawer will be included with
this drawer.
The battery drawer is opened as illustrated.
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General
Turning the hearing aid on and off
The battery drawer of your hearing aid also functions
as the on/off switch.
1. Close the battery drawer to turn on the hearing aid.
If you have just turned off the hearing aid, wait at
least three seconds before turning it on again.
2. Open the battery drawer to turn off the hearing aid.
In the standard setting a spoken message will indicate
that the hearing aid has been switched on (see page
9).
Please remember to switch the hearing aid off when it
is not in use. Remove the battery if the hearing aid will
not be used for several days.
1
2
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Possible start-up settings
The hearing aid can be set to start up in two different
ways. In the standard start-up setting the hearing aid
minimises whistling while it is being placed on the ear.
The alternative is a setting where the hearing aid whistles slightly while you place it on the ear. Together with
your hearing care professional you can choose the
start-up setting that suits your needs best.
Automatic volume adjustment
The hearing aid volume is adjusted automatically in accordance with your sound environment.
Important
If the volume in your hearing aid is generally too
loud or too weak, or if the reproduced sounds are
distorted, or you would like any further information,
consult your hearing care professional.
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General
Listening programs
Depending on how your hearing care professional has
programmed your hearing aid, you can have up to six
listening programs intended for specific listening situations.
At the back of this booklet your hearing care professional can list the listening programs that are available
in your hearing aid. If your needs change over time, the
combination of listening programs can be changed.
When selecting a listening program, please remember
that there are situations where it is particularly important to be able to hear the surrounding sounds (e.g.
traffic, warning signals).
Master: Standard program
Acclimatisation: Has the same features as the Master
program, but provides slightly less amplification.
Music: For listening to music.
TV: For listening to the TV.
Comfort: Attenuates background noise.
Audibility Extender: Makes high-frequency sounds
audible.
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Zen: Makes fractal tones. The tones are adjusted according to your hearing loss.
The Zen program may be used with amplification so
both the surrounding sounds and the fractal tones are
heard together. Or, it may be used alone (without amplification) in quiet when you are not required to hear
surrounding sounds.
Up to two listening programs with one Zen style each
can be programmed for Zen. Furthermore, a special
Zen program can be made available. This is called Zen+
and can contain up to three Zen styles.
Important
Use of the different Zen programs may interfere
with hearing surrounding sounds including speech.
The programs should not be used when hearing
such sounds is important. Switch the hearing aid to
a non-Zen program in those situations.
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General
Switching between the listening
programs
If your hearing aid model is provided
with a program button, you can
switch between the listening programs by pressing the program but-
ton at the bottom of the hearing aid.
Each time you switch to another program, a click will
be produced unless this function has been disabled.
In the standard setting, a spoken message will indicate
your choice of program (see page 9).
Zen+
If your hearing aid is provided with the Zen+ program,
you access this program by pressing the program button for more than one second. This function is called
SmartToggle.
A short press of the program button in the Smart Toggle
mode will allow you to cycle through the available Zen
styles. You can exit SmartToggle by pressing and holding the program button for more than a second.
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If you have chosen the tone indication setting, the various sounds tell you which program you have chosen:
• Program 1: One brief beep
• Program 2: Two brief beeps
• Program 3: Three brief beeps
• Program 4: One long and one brief beep
• Program 5: One long and two brief beeps
• Zen+: Tone
Remote control
Some hearing aid models may be provided with a remote control. These hearing aids have no program button. If your
hearing aid has a remote control, please
also refer to the user’s instructions for
the remote control.
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General
Using a telephone
When listening on a telephone, we
recommend that you hold the telephone against your head at an angle above your ear, and not directly
against the ear. If the sound is not
optimal, try to move the telephone
loudspeaker to a slightly different
position.
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Hearing aid with an earmould
The ear-set consists of the following parts:
1. Earhook
2. Tubing
3. Earmould
3a. Sound bore
3b. Vent
2
1
3
3a
3b
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Hearing aid with an earmould
Placing the hearing aid and earmould
1. Insert the earmould in the ear canal while holding
the lower part of the tubing.
2. It may help to pull the outer ear backwards and up-
wards with the opposite hand.
3. Place the hearing aid behind the ear, so that the
earhook rests comfortably on the ear, close to your
head.
1.
2.
3.
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Removing the hearing aid and earmould
1. Remove the hearing aid from its position behind
the ear.
2. Carefully pull the earmould out of the ear canal,
while holding the lower part of the tubing.
If it is difficult, you can try to move the earmould carefully from side to side while pulling it out. It may also
help to pull the outer ear backwards and upwards with
the opposite hand.
1
2
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Hearing aid with an earmould
Cleaning
The following cleaning accessories are available for the
hearing aid and ear-set.
1. Soft cloth
2. Wax removing tool
Contact your hearing care professional if you need additional supplies of cleaning accessories.
1.
2.
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The hearing aid
Clean the hearing aid with the
soft cloth after use. Never use wa-
ter or cleaning solutions to clean
the hearing aid.
The microphone openings
Clean the microphone openings
by passing the wax removing
tool straight through the openings.
If you feel resistance, withdraw
the tool and try again. Use only
the provided wax removing tool.
When the hearing aid is not in
use, the battery drawer should
be left open, so as to ventilate
the hearing aid and allow it to
dry.
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Hearing aid with an earmould
The earmould
Make sure that your earmould is clean and free of earwax and moisture. Never use alcohol or other cleaning
solutions to clean the earmould.
Cleaning the earmould:
1. Disconnect the earmould from the tubing.
2. Clean the vent with the wax removing tool.
3. Clean the sound bore with the wax removing tool.
1
2
3
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4. At least once a week, disconnect the earmould
from the tubing and rinse the earmould thoroughly
in lukewarm water. Allow it to dry overnight.
5. If there is still moisture in the earmould, use a blower or similar to blow it dry before attaching the earmould to the tubing.
Changing the tubing
If your ear-set tubing becomes slack, stiff, yellow or
cracked, replace the tubing.
For further supplies of tubing or if the earmould no
longer fits your ear, contact your hearing care professional.
4
5
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Hearing aid with an earmould
In case of malfunction
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure that the
battery drawer is closed.
• The battery is dead or does not work. Insert a new battery in the battery drawer of the hearing aid.
• The sound bore of the earmould is blocked. Clean the
blocked sound bore as described on page 27.
If the hearing aid volume is not powerful enough, it
could be because:
• The battery is nearly exhausted. Insert a new battery in
the battery drawer of the hearing aid.
• The sound bore of the earmould is blocked. Clean the
blocked sound bore as described on page 27.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• Your hearing may have changed. Contact your hear-
ing care professional.
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If the hearing aid whistles continuously, it could be
because:
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• The tubing is broken. Replace the tubing.
• The tubing is yellow and stiff. Replace the tubing.
• The tubing often comes off the earmould or hearing aid
hook. Replace the tubing.
• The hook is cracked. Contact your hearing care profes-
sional.
• The earmould is not correctly placed in your ear canal.
Take the earmould out and reinsert it.
• The earmould fits loosely in your ear canal. Contact
your hearing care professional.
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Hearing aid with an instant ear-tip
Hearing aid with an instant ear-tip
The ear-set consists of the following parts:
1. Tubing with
1a. hook
1b. anchor
2. Instant ear-tip
1a.
1b.
2.
1.
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Right/left identification
The ear-set tubing is available in different lengths for the right and left
ear, respectively. The individual size
is printed on the tubing. Red print
indicates that it is for the right ear
and blue print that it is for the left
ear.
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Hearing aid with an instant ear-tip
Placing the hearing aid and instant ear-tip
1. Place the hearing aid behind the ear, so that the
hook and tubing rest comfortably on the ear, close
to your head.
2. Insert the ear-tip in the ear canal while holding the
lower part of the tubing.
Make sure that the anchor is positioned correctly, securing the position of the ear-set.
Check at regular intervals that the hearing aid and earset are positioned correctly.
2
1
Important
We do not recommend wearing the hearing aid
without the anchor for the instant ear-tip solution. If
the hearing aid is not secured by the anchor, it can
fall off your ear and be lost.
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Removing the hearing aid and instant ear -tip
1. Remove the hearing aid from its position behind
the ear.
2. Carefully pull the ear-tip out of the ear canal, while
holding the lower part of the tubing.
1
2
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Hearing aid with an instant ear-tip
Cleaning
The following cleaning accessories are available for the
hearing aid and ear-set.
1. Soft cloth
2. Wax removing tool
3. Cleaning thread
Contact your hearing care professional if you need additional supplies of cleaning accessories.
1.
2.
3.
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The hearing aid
Clean the hearing aid with the
soft cloth after use. Never use wa-
ter or cleaning solutions to clean
the hearing aid.
The microphone openings
Clean the microphone openings
by passing the wax removing tool
straight through the openings.
If you feel resistance, withdraw
the tool and try again. Use only
the provided wax removing tool.
When the hearing aid is not in
use, the battery drawer should
be left open, so as to ventilate
the hearing aid and allow it to
dry.
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Hearing aid with an instant ear-tip
The ear-set
Make sure that the ear-set is clean and free of earwax,
moisture or the like. Otherwise the ear-tip may come
off.
Wipe the ear-set with the soft cloth at regular intervals.
Never use alcohol or other cleaning solutions to clean
the ear-set.
Cleaning a blocked tubing:
1. Grip the hearing aid between your thumb and index finger. With your other hand grip the tubing
and pull straight apart as indicated by the arrow.
Alternatively, a small tool is available for removing
the tubing. Contact your hearing care professional
if you want more information.
1
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2. Pull the ear-tip off the tubing.
3. Pass the cleaning thread through the tubing. Pull
the thread out at the other end.
If necessary, the ear-tip can be
washed.
Pull the ear-tip off the tubing.
Rinse the ear-tip thoroughly in
lukewarm water.
Allow it to dry overnight.
2
3
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Hearing aid with an instant ear-tip
Changing the ear-set
The ear-set should be changed on a regular basis. The
life of the ear-set is individual and depends on a number
of factors, such as how much the hearing aid is used
and the type of earwax.
If one of the ear-set elements becomes slack, stiff, yellow or cracked, replace the ear-set.
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Assembling a new ear-set
Push the ear-tip onto the tubing. It is very important
that the ear-tip is firmly secured.
Click the ear-set onto the top of
the hearing aid as illustrated.
For further supplies of ear-sets
or if the ear-tip size no longer
fits your ear, contact your hearing care professional.
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Hearing aid with an instant ear-tip
Tubing and ear-tip size
The ear-set must be adjusted to fit your ear exactly. It is
important to choose the correct tubing length and eartip size in order to ensure a good and comfortable fit.
At the back of this booklet your hearing care professional can write down the sizes selected for you.
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The anchor
The anchor is supplied separately from
the rest of the ear-set and can be used
in different ways. First it is shown how
the anchor can be used without prior
trimming:
1a. Pull the pointed end of the anchor through the
upper hole on the side of the tubing until the anchor is stopped by the grip at the end. The angled
grip should be pointing towards the hearing aid.
1b. Your ear-set is now ready for use and is placed so
that it rests comfortably in your ear.
1b
1a
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Hearing aid with an instant ear-tip
The anchor can also be trimmed to fit your ear. There
are several ways of doing this. Two such examples are
shown here:
Example 1
1a. Pull the pointed end of the anchor through the
upper hole on the side of the tubing until the anchor is stopped by the grip at the end. The angled
grip should be pointing towards the hearing aid.
1b. Guide the pointed end of the anchor through the
lower hole to form a small loop.
1c. When the loop is the correct size, cut off any ex-
cess with scissors or similar.
1b
1c
1a
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Example 2
2a. Pull the pointed end of the anchor through the
upper hole on the side of the tubing until the anchor is stopped by the grip at the end. The angled
grip should be pointing towards the hearing aid.
2b. Loop the anchor in the direction indicated by the
dotted line and arrows.
2c. Guide the anchor through the lower hole on the
side of the tubing as illustrated to form a loop.
2d. When the loop is the correct size, turn the ear-set
around and cut off any excess with scissors or similar.
2b
2c 2d
2a
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Hearing aid with an instant ear-tip
General information when trimming:
3. Make sure that the end of the anchor loop is flush
with the small hole and there are no sharp edges.
Use the tip of your finger to check for sharp edges.
If part of the anchor sticks out
through the hole, creating an
uneven surface, this may cause
irritation of the ear.
3
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In case of malfunction
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure that the
battery drawer is closed.
• The battery is dead or does not work. Insert a new battery in the battery drawer of the hearing aid.
• The sound outlet of the ear-tip is blocked. Clean or re-
place the ear-tip. If necessary, replace the entire earset.
If the hearing aid volume is not powerful enough, it
could be because:
• The battery is nearly exhausted. Insert a new battery in
the battery drawer of the hearing aid.
• The sound outlet of the ear-tip is blocked. Clean or re-
place the ear-tip. If necessary, replace the entire earset.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• Your hearing may have changed. Contact your hear-
ing care professional.
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Hearing aid with an instant ear-tip
If the hearing aid whistles continuously, it could be
because:
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• The tubing is broken. Replace the ear-set.
• The tubing is yellow and stiff. Replace the ear-set.
• The hook is cracked. Replace the ear-set.
• The ear-tip is not correctly placed in your ear canal. Take
the ear-tip out and reinsert it.
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Hearing aid with a custom ear-tip
The ear-set consists of the following parts:
1. Tubing with
1a. hook
2. Custom ear-tip with
2a. extraction cord
2.
1a.
1.
2a.
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Hearing aid with a custom ear-tip
Right/left identification
The ear-set tubing is available in different lengths for the right and left
ear, respectively. The individual size is
printed on the tubing. Red print indicates that it is for the right ear and
blue print that it is for the left ear.
The custom ear-tip has ”Widex” printed
on it. Red print indicates that the ear-tip
is for the right ear and blue print that it
is for the left ear.
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Placing the hearing aid and custom ear-tip
1. Insert the custom ear-tip in the ear canal while
holding the lower part of the tubing.
2. It may help to pull the outer ear backwards and upwards with the opposite hand.
3. Place the hearing aid behind the ear, so that the
hook and tubing rest comfortably on the ear, close
to your head.
1.
2.
3.
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51
Hearing aid with a custom ear-tip
Removing the hearing aid and custom
ear-tip
1. Remove the hearing aid from its position behind
the ear.
2. Take hold of the extraction cord and carefully pull
the custom ear-tip out of the ear canal.
1.
2.
Important
Do not pull the tubing to remove your hearing aid.
Use the extraction cord.
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Cleaning
The following cleaning accessories are available for the
hearing aid and ear-set.
1. Soft cloth
2. Wax removing tool
3. Cleaning thread
Contact your hearing care professional if you need additional supplies of cleaning accessories.
1.
2.
3.
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53
Hearing aid with a custom ear-tip
The hearing aid
Clean the hearing aid with the
soft cloth after use. Never use wa-
ter or cleaning solutions to clean
the hearing aid.
The microphone openings
Clean the microphone openings
by passing the wax removing tool
straight through the openings.
If you feel resistance, withdraw the
tool and try again. Use only the
provided wax removing tool.
When the hearing aid is not in
use, the battery drawer should
be left open, so as to ventilate
the hearing aid and allow it to
dry.
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The ear-set
Make sure that your ear-set is clean and free of earwax,
moisture or the like.
Wipe the ear-set with the soft cloth at regular intervals.
Never use alcohol or other cleaning solutions to clean
the ear-set.
Cleaning a blocked tubing:
1. Grip the hearing aid between your thumb and index finger. With your other hand grip the tubing
and pull straight apart as indicated by the arrow.
Alternatively, a small tool is available for removing
the tubing. Contact your hearing care professional
if you want more information.
2. Carefully pull the custom ear-tip off the tubing,
wriggling the tip of the tubing gently.
2
1
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55
Hearing aid with a custom ear-tip
3. Pass the cleaning thread through the tubing. Pull
the thread out at the other end.
If necessary, the custom ear-tip
can be washed.
Pull the ear-tip off the tubing as
described.
Rinse the ear-tip thoroughly in
lukewarm water.
Allow it to dry overnight.
3
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56
Changing the tubing
The tubing should be changed on a regular basis. The
life of the tubing is individual and depends on a number
of factors, such as how much the hearing aid is used.
If your ear-set tubing becomes slack, stiff, yellow or
cracked, replace the tubing.
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57
Hearing aid with a custom ear-tip
Assembling a new ear-set
1. Hold the custom ear-tip between two fingers, with
the extraction cord downwards. Hold the tubing
with the other hand as illustrated. Gently press the
tubing into place in the custom ear-tip.
2. Use your fingernail to press the tubing in as far as it
will go so that it is securely fastened.
3. Click the ear-set onto the top of the hearing aid as
illustrated.
For further supplies of tubing or if the custom ear-tip
no longer fits your ear, contact your hearing care professional.
1
2
3
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58
Tubing size
The ear-set must be adjusted to fit your ear exactly. It is
important to choose the correct tubing length in order
to ensure a good and comfortable fit. Your hearing care
professional will choose the correct tubing length for
you the first time.
At the back of this booklet your hearing care professional can write down the tubing size selected for you.
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Hearing aid with a custom ear-tip
In case of malfunction
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure that the
battery drawer is closed.
• The battery is dead or does not work. Insert a new bat-
tery in the battery drawer of the hearing aid.
• The sound outlet of the custom ear-tip is blocked. Clean
the ear-tip as described on page 55.
If the hearing aid volume is not powerful enough, it
could be because:
• The battery is nearly exhausted. Insert a new battery in
the battery drawer of the hearing aid.
• The sound outlet of the custom ear-tip is blocked. Clean
the ear-tip as described on page 55.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• Your hearing may have changed. Contact your hear-
ing care professional.
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60
If the hearing aid whistles continuously, it could be
because:
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• The tubing is broken. Replace the tubing.
• The tubing is yellow and stiff. Replace the tubing.
• The hook is cracked. Replace the tubing.
• The custom ear-tip is not correctly placed in your ear ca-
nal. Take the ear-tip out and reinsert it.
• The custom ear-tip fits loosely in your ear canal. Con-
tact your hearing care professional.
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61
General
Caring for your hearing aid
With proper care, your hearing aid will give you consistent reliable service. Here are some things you can do to
prolong the life of your hearing aid:
• Switch your hearing aid off when it is not in use.
Should you not use it for several days, take out the
battery.
• Treat the hearing aid as the valuable object it is: with
care. When the hearing aid is not in use, keep it in its
case in a cool, dry location where it cannot be reached
by children or pets.
• When not in use, do not expose the hearing aid to extreme heat or high humidity.
• In environments with high humidity, a Widex drying
kit may be used daily to reduce the amount of moisture inside the hearing aid. See the instructions enclosed with the Widex drying kit.
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• Do not wear your hearing aid in the shower or swimming or when using a hair dryer, perfume or other
sprays.
• Never try to open or repair the hearing aid yourself.
• Do not wear your hearing aid during x-ray, MR scans,
CT scans, short-wave diathermy, or similar radiation
treatments and never place your hearing aid in a microwave oven. These are some of the types of radiation that can damage your hearing aid. Radiation
from, for example, room surveillance equipment,
burglar alarms and cellular telephones is weaker and
will not damage your hearing aid.
• Widex hearing aids are not certified for use in mines
or other areas with explosive gases.
• To maintain the proper shape of the ear-set, be careful not to twist or squeeze it out of shape when your
hearing aid is placed in the case.
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General
Good advice
• The use of hearing aids increases the risk of accumulation of earwax. Contact your physician/ENT doctor
if you suspect that a plug of earwax has accumulated
in your ear. Earwax may not only reduce your own
hearing but also the effect of the hearing aid considerably. It is a good idea to ask your physician to clean
your ears a couple of times a year.
• Please be sure to keep the hearing aid and its parts
and accessories out of the reach of children, who
might place them in their mouths. Also keep batteries out of children’s reach and discard used batteries
carefully. Do not change batteries in front of children
and do not let them see where you keep your supply.
• Batteries are very small and can easily be mistaken
for pills or the like. Never put a battery or hearing aid
in your mouth for any reason as you may risk swallowing it. In case of ingestion, contact your physician
immediately.
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64
• The hearing aid will not restore normal hearing but
can help you make best possible use of your remaining hearing ability. However, you should be aware
that it takes time to get used to a new hearing aid
and new sounds.
• The hearing aid is made of modern non-allergenic
materials. Still, in rare cases skin irritation can occur. If
you notice skin irritation in or around your ear or ear
canal, contact your hearing care professional.
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65
General
• Please be aware that the use of any type of hearing
aid may involve a slightly increased risk of infection
in the ear canal. An infection can arise as a result of
inadequate ventilation of the ear. Therefore, we recommend that you remove the hearing aid and earset from your ear at night to allow the ear canal to be
ventilated. Make sure that you clean and inspect your
hearing aid and ear-set as required. If an infection occurs, you should seek medical attention and contact
your hearing care professional for advice on how to
disinfect the various hearing aid parts. Do not under
any circumstances use alcohol, chlorine or similar
substances.
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66
Your hearing aid
(To be filled out by the hearing care professional)
Date: ____________________
Battery type: _____________
Ear-set:
❑ Earmould
❑ Instant ear-tip
❑ Custom ear-tip
Ear-tip size:
Left______ Right______
Tubing size: Left______ Right______
Listening programs Chosen program position
Master
Acclimatisation
Music
TV
Comfort
Audibility Extender
Zen
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