Whitfield quest Owner's Manual And Operating Instructions
OWNER’S
M A N UA L
AND
O P E R AT I N G
I N S T RU C T I O N S
Pyro Industries, Inc. Burlington, WA 98233
Proudly
Manufactured in the U.S.A. by
Congratulations on the purchase of your Whitfield Quest Pellet Stove!
When you purchased your Whitfield stove, you joined the ranks of thousands of concerned
individuals whose answer to their home heating system reflects their concern for aesthetics,
efficiency and our environment.
We extend our continued support to help you achieve the maximum benefit and enjoyment
available from your pellet stove.
This manual covers, in detail, the steps required to assemble and install your Whitfield pellet
stove safely. Please familiarize yourself with this Owner's Manual before installing your
Whitfield stove.
We at Pyro Industries, Inc., manufacturer of the “Original Pellet Stove”, thank you for
selecting a Whitfield as the answer to your home heating needs.
Sincerely,
All of us at Pyro Industries, Inc.
NOTE TO THE INSTALLER:
Do not throw these instructions away. These instructions
must be left with the homeowner.
NOTE TO THE STOVE OWNER:
Please view the “Operation & Maintenance” video included with the stove.
Table Of Contents
Safety Information 1
Safety Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Stove Safety Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Safety Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Automatic Safety Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Power Outage . . . . . . . . . . . . . . . . . . 4
Overheating . . . . . . . . . . . . . . . . . . . 4
Safe Shut Down of Your Stove . . . . . . . . 4
Pellet Fuel Information 5
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Clinkering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Ash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Fuel Feed Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Stove Operation 7
Control Board Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Pre-Lighting Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Lighting Stove With Optional FASTFIRE™ Self-lgniter . . . . . . . . . . . . . . . . . . . . . 8
Lighting Stove Without Optional FASTFIRE™ Self-lgniter . . . . . . . . . . . . . . . . . . . 9
Turning Off the Stove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
General Operating information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Proper Burn Characteristics . . . . . . . . 10
Pellet Feed/Pellet Size . . . . . . . . . . . . 10
Long Burn Time . . . . . . . . . . . . . . . 10
Routine Cleaning & Maintenance 11
Burn Grate ("UltraGrate") . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Heat Exchanger Tubes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Heat Exchanger Baffle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Ash Pan(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Freestanding model . . . . . . . . . . . . . 13
Insert model . . . . . . . . . . . . . . . . . 13
Exhaust Ducts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Rope Gasket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Fan Motors Combustion and Convection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Table Of Contents (Cont.)
Stove & Hearth Preparation 16
Stove Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Freestanding Model . . . . . . . . . . . . . 16
Insert Model . . . . . . . . . . . . . . . . . 17
Floor Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Clearances to Combustibles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installation Guidelines 19
Installation Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Stove Installation Check List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Determining Equivalent Pipe Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Venting Requirements 21
Freestanding Stove Venting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Insert Stove Venting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-24
Typical Installations - Freestanding Stove 25
Standard Horizontal Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25-26
Vented Into Masonry Chimney . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Vertically Vented Through Ceiling & Roof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Vented Through Exterior Wall & Up-Through Roof . . . . . . . . . . . . . . . . . . . . . . . .29
Connected to Metal (Class 'A') Chimney . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Mobile Home Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Typical installation Insert Stove 32
Vented Into Existing Chimney . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Trouble-Shooting Guide 33-36
Optional Accessories 37
Warranty 38-39
PLEASE NOTE:
The drawings in this manual are not drawn to architectural scale and should be
used for reference only. Actual dimensions as printed in the text, pictures and
drawings of this manual are accurate. Refer to this manual for detailed installation
dimensions, instructions, specifications and other requirements.
Safety Information
SAFETY NOTICE
This stove must be installed and operated properly in order to prevent the possibility of a house
fire. Please read this entire Owner's Manual BEFORE installing and using your Whitfield
pellet stove. Failure to follow these instructions could result in property damage, bodily
injury or even death. Contact your local building or fire officials to obtain a permit and
information on any installation restrictions and inspection requirements in your area.
STOVE SAFETY LABEL
A copy of the safety label for a Quest pellet stove is shown in Figure 1 below. The safety label
is located on the underside of the hopper lid on all Quest stoves. This label contains important
information about the installation and operation of your stove. In addition, your stove's serial
number is located on this label (preceded by "WH-Q"). This manual is provided as a supplement to the information on the safety label. Please read the safety label carefully.
(Figure 1) Quest Safety Label
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Safety Information (cont.)
SAFETY PRECAUTIONS
Fuel - With advanced UltraGrate technology, the Whitfield Quest is designed and approved for
the burning of wood residue pellets with up to 3% ash content. The burning of agricultural
residues (such as corn and alfalfa), waste paper, or cardboard in pellet form is not permitted.
Failure to comply with this restriction will void all warranties and the safety listing of the stove.
Confer with your dealer for more information on approved pellet fuels.
Continuous Operation - When operated correctly, the Whitfield Quest cannot be over-fired.
Continuous operation at a maximum burn can, however, shorten the life of the electrical components (fans, auger motor, and electronic controls) and is not recommended.
Liquid Flammables - Gasoline or other flammable liquids must never be used to start or
"freshen up" the fire. Keep all such liquids well away from the stove at all times.
Ashes - Any ashes removed from the Whitfield Quest must be deposited in a metal container
with a tight-fitting lid. The closed container of ashes should be placed on a non-combustible
surface or on the ground, well away from all combustible materials, pending final disposal. If
the ashes are disposed of by burial in soil or otherwise locally dispersed, they should be
retained in the closed container until all cinders have thoroughly cooled.
Power - The appliance is provided with a grounded electrical cord. This cord should be connected to a standard, 115 volt, 60 Hz grounded electrical outlet. The approximate continuous
power requirement is 200 Watts. The power supply cord must be routed to avoid contact with
any of the hot or sharp exterior surface areas of the stove. The stove will not operate without a
power source for the fans and fuel feed system.
Auger - Pellet fuel is fed to the burn grate by an auger. This auger is driven by a high torque
motor. The auger is capable of doing serious harm to fingers. Keep pellets in the hopper at all
times and keep fingers away from the auger. The auger can start and stop automatically at any
time while the stove is running.
Soot Formation - Burning with insufficient combustion air will result in the formation of soot.
This soot may be deposited on the windows, in the flue, and in the heat exchangers. If the
appliance has been vented through the wall and terminated, this soot may stain the outside of
the house. This is a hazardous situation, in addition to being an inefficient use of pellet fuel.
Check your stove frequently, and adjust combustion air as required.
Cleaning - There will be some build-up of dust and smaller quantities of soot or creosote in the
exhaust system over the burn season. This will vary due to the ash content of the fuel being
burned. Conduct frequent inspections, initially, to determine appropriate cleaning intervals.
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Safety Information (cont.)
SAFETY PRECAUTIONS-continued
Smoke Detector - Depending on your local codes, a smoke detector may be required in the
room where the stove is installed. We recommend that smoke detectors be installed in all
homes and maintained in an operational condition at all times, no matter whether you are using
a heating appliance or not.
Exhaust Pipe - The appliance is provided with an exhaust connector for a listed 3-inch,
type "L", double-wall pellet vent pipe with a stainless steel inner liner. Single wall, stainless
steel pipe (rigid or flexible) is acceptable for insert installations.
Mobile Home Installation - Any Whitfield Quest stove installed in a mobile home must be
connected to a source of outside air, electrically grounded to the steel chassis, and bolted to the
floor (unless otherwise specified by state or local authorities) to meet H.U.D. requirements.
SAFETY TESTING
Whitfield Pellet Stoves and Fireplace Inserts are safety tested and listed by Warnock Hersey
Professional Services, Ltd., an accredited testing laboratory. Tests were conducted in accordance
with the specifications and procedures listed in ASTM E-1509 for Pellet Heaters and UL 1482
for solid fuel room heaters, as well as CSA and ULC standards. UL 1482 states requirements for
installation as a Freestanding room heater, or hearth insert for masonry or metal (zero clearance)
fireplaces. This appliance is designed specifically for use with approved pelletized fuels. It is
tested and listed for residential installation, according to current national and local building
codes, as either:
• Freestanding Room Heater
• A Hearth Insert (when installed into a masonry or factory built fireplace)
• A Mobile Home Heater
PLEASE NOTE:
This stove is not intended for use in commercial installations, other than
the dealership where the stove is being sold, without prior written
approval from Pyro Industries, Inc.
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Safety Information (cont.)
AUTOMATIC SAFETY FEATURES
Power Outage - During a power outage, the stove will shut down safely. It will not automatically
restart when the power is restored. However, a momentary power interruption may not shut your
stove down. A small amount of smoke will likely leak from the top of the window glass, the
hopper and from the combustion air intake, if the stove is vented horizontally. This will not
persist for more than 3 to 5 minutes and will not be a safety hazard. Your smoke alarm could be
activated.
To re-light the stove, follow the normal procedure for starting your stove.
IMPORTANT: If the area in which you live is prone to frequent power outages,
it is recommended that a minimum of 8 feet (2.5 m) of vertical vent pipe be
included in a freestanding installation. In the event of a power failure, this will
create a natural draft and minimize any spillage of exhaust gases into the room.
Overheating - A high temperature switch will automatically shut down the stove if it overheats.
The stove will need to be manually re-lit. Allow up to 45 minutes cooling time before re-lighting.
If the overheating continues, contact your dealer for more information.
Safe Shut Down - While the stove is operating press the auger ''on'' button on the control
board to turn the fuel feed off. Pellets will stop feeding and the red auger "on" light will stop
blinking. Both fans will continue to operate. The fans will automatically turn off after 15 to 40
minutes. The low temperature switch will also shut the stove down safely if it runs out of fuel.
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Pellet Fuel Information
GENERAL INFORMATION
The Whitfield Quest, with its UltraGrate burn system, has been designed to burn wood residue
pellets with up to 3% ash content. Only Pellet Fuel Institute (P.F.I.) approved fuels should be
used in this stove. Wood Pellets manufactured to the P.F.I. Certification Standards are available
in two grades: STANDARD and PREMIUM. The premium grade pellets have a lower ash content than the standard grade. The P.F.I. specification for standard and premium grade residential
pellet fuel follows:
CHLORIDES (Salt): Less than 300 p.p.m.
BULK DENSITY: 40 lb./ cu. ft. minimum
MOISTURE CONTENT: 8% maximum
ASH CONTENT: 3% maximum(Standard Grade)
1% maximum (Premium Grade)
FINES: 0.5% maximum through a 1/8” screen
CLINKERING
Silica (or sand) in the fuel, along with other impurities, can cause clinkering. A clinker is a hard
mass of silica formed in the burning process. Clinkering is a function of the fuel (not the stove),
and adversely affects the performance of the stove by blocking off the air passages in the grate.
Even a P.F.I. approved pellet fuel may tend to clinker. A clinker can be removed from the burn
grate and placed in the ash pan with the use of the grate scraper/ash pan tool furnished with
your stove. See Routine Cleaning & Maintenance for more information.
ASH
The frequency of ash removal and other maintenance performed on the stove is directly proportional to the ash content of the fuel and how frequently you use your Whitfield stove. Low ash
fuel may allow longer intervals between cleaning, however, a stove burning high ash fuel may
need to be cleaned everyday.
PLEASE NOTE: Pyro Industries, Inc., has no control over the manufacturing of pellet fuel and
will not be held responsible for poor stove performance or any damage caused by inferior pellet
fuels.
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Pellet Fuel Information (cont.)
FUEL FEED RATES
Different brands of pellets will feed at varying rates due to their size (length and diameter), and
density. This may require a slight adjustment in the damper control or the pellet feed control to
compensate (see Stove Operation which begins on page 7).
CAUTION:This product is not designed to burn agricultural pellets (such as
corn and alfalfa) or pelletized fuels from waste paper, cardboard, etc. The use
of unapproved, dirty, wet and/or high salt content fuel will void the stove's
warranty!
Contact your authorized Whitfield dealer for more information, if needed.
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Stove Operation
CONTROL BOARD FEATURES
"Start" Button - The push-button "Start" button
activates the convection fan and the combustion (exhaust) fan. If the
exhaust does not reach proper operating temperature within 30 minutes, the stove will automatically shut down. The fans can be restarted
by pushing the "Start" button again after the 30 minute cycle.
"Auger On" Button - The push-button "Auger On"
button activates the fuel feed (auger) motor only. The start button
must be activated first to send power to the auger "on" button. If the
auger "on" button is pushed again, the fuel feed will stop and the fans
will continue to operate until the stove has cooled down sufficiently
(this may take up to 45 minutes); then both of the fans will
automatically turn off.
"Auger On" Light - The red "Auger On" light (L.E.D.)
on the control panel indicates when there is power to the auger motor.
When the auger motor is activated, this light will blink as the auger
motor cycles on and off.
"Pellet Feed" Knob - The "Pellet Feed" knob allows you adjust the
heat output of your stove by controlling the rate at which pellets are
fed to the burn grate. Turning this knob counter clockwise lowers the
fuel feed rate; turning the knob clockwise increases the fuel feed rate.
"Damper Control" Knob - This knob allows you to adjust the
damper, which controls the amount of combustion air that reaches the
burn grate. For an efficient flame, the damper control knob should be
adjusted whenever the "Pellet Feed" knob setting (fuel feed rate) is changed. This knob is
located on the upper third of the control board (see Figure2). When the damper has been correctly adjusted, you will observe a brisk, yellow-to-whitish flame (refer to video for proper
flame appearance).
NOTE: The proper air settings will vary from stove to stove due to installation altitude, and
the fuel being burned. The LOW, MEDIUM, and HIGH marks should be used only as a
guide for matching pellet feed settings to damper settings. Choose a setting that does not
allow fuel to "pile up" in the grate. Adjust damper to get an acti ve, bright yellow-white flame.
"Fan High/Low" Button - The "Fan High/Low" button sets the speed of the convection fan
motor to either a high or low setting. Choose the high setting to extract the most heat from your
stove; choose the low setting when feeding pellets at lower rates.
(Figure 2)
Stove Control Board
7
Stove Operation (cont.)
PRELIGHTING INSTRUCTIONS
When lighting your Whitfield stove for the first time, the auger feed tube must be "primed"
(filled with pellets). Also, if the stove ever runs completely out of fuel, the auger system will
need to be primed again. To prime the auger feed tube:
1. Fill the hopper with an approved pellet fuel and plug the stove into the wall outlet.
2. Press the "START" button on the control panel to activate both fans. Push the "Auger On"
button on the control panel (this starts the auger motor). Next, turn the "Pellet Feed" knob to
"HIGH" (the maximum feed rate).
3. Look through the stove’s window. The auger is fully primed when you can see the first
pellets dropping into the grate. This will take 10 to 15 minutes.
4. Once the auger is primed, unplug the powercord and wait for a minimum of 30 seconds to
turn off the fans and auger. [Note: This step is followed only when priming the auger and will
not need to be performed every time you start the stove, if fuel is in the hopper.] Once the stove
has shut down, plug the powercord back into the wall outlet.
LIGHTING STOVE WITH THE OPTIONAL FASTFIRE™ SELF-IGNITER
If you have purchased the optional FASTFIRE™ Self-Igniter from your dealer, you will need to
perform the following start-up procedure:
1. Make sure the auger is primed (see Pre-Lighting Instructions above), then simply push the
"START" button on the control board to activate the igniter.
2. Set the "Damper Control" knob in the "MEDIUM" range to obtain: proper air flow for
combustion.
3. Set the "Pellet Feed" control knob to the desired position.
4. Push the "Auger On" button to supply power to the auger motor. Pellets will start feeding
into
the grate and should begin to ignite within three to seven minutes. The self-igniter will automatically shut off after 15 minutes.
5. It may be necessary to adjust the damper control knob after pellets have ignited and the stove
has had a few minutes to warm up.
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Stove Operation (cont.)
LIGHTING STOVE WITHOUT THE OPTIONAL FASTFIRE™ SELF-IGNITER
1. If lighting your stove for first time, first follow Pre-lighting Instructions on page 8. Place a
recommended fire starter (see your dealer for an appropriate fire starter) in the burn grate and
put a handful of pellets on top of the starter (if using a gel starter, put the pellets in the grate
first).
WARNING: DO NOT USE FLAMMABLE LIQUIDS TO START YOUR STOVE.
WARNING: DO NOT OPERATE STOVE WITHOUT BURN GRATE IN PLACE
2. Light the fire starter in the burn grate with a match, and close the door. Turn the pellet feed
knob to the "MEDIUM" setting.
3. Turn the "Damper Control" knob to the "MEDIUM" setting .
4. After approximately 10 seconds, press the "Start" button. You will notice that the fire will
become active, and air will flow out of the heat exchanger tubes.
5. Once the pellets in the grate are burning sufficiently (red hot coals), press the "Auger On"
button to activate the auger motor. If the auger is "primed" (see Pre-Lighting Instructions on
page 8), pellets will now begin to feed into the burn grate.
6. After the fire is burning well, adjust the "Pellet Feed" knob to the desired setting. The red
"Auger On" light will blink on and off. Adjust the damper control knob into the same range as
the pellet feed knob, or as necessary for proper combustion. Look for an active, bright
yellow-white flame.
7. Push the "Fan High/Low" button to set the convection fan to the “HIGH” (or “LOW”) setting. Each time the button is pushed, the convection fan speed switches to the alternate setting.
The stove can be safely operated at either the “HIGH” or “LOW” convection air setting for any
fuel feed rate.
TURNING OFF THE STOVE
To turn off the stove, simply push the "Auger On" button once, which will turn off the auger
motor, and stop the fuel feed. Both fans will run until the stove has cooled down sufficiently.
At this point, a low-limit snap switch will activate to automatically shut off the stove.
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