Whirlpool WZC3115DW, WZC3122DW, WZC5415DW, WZC5422DW Owner's Manual
User Guide
Chest Freezer
THANK YOU for purchasing this high-quality product. Register your freezer at www.whirlpool.com. In Canada, register your
freezer at www.whirlpool.ca.
For future reference, please make a note of your product model and serial numbers. These numbers can be found inside your
freezer.
Model Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
You can be killed or seriously injured if you don't immediately
DANGER
follow instructions.
You
can be killed or seriously injured if you don't
WARNING
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
instructions.
follow
IMPORTANT SAFETY INSTRUCTIONS
WARNING:
Plug into a grounded 3-prong outlet.
Do not remove the ground prong.
Do not use an adapter.
Do not use an extension cord.
Disconnect power before servicing.
Replace all parts and panels before operating.
Remove doors from your old appliance.
Use non-flammable cleaner.
Keep flammable materials and vapors, such as gasoline, well
away from the appliance.
Use two or more people to move and install the appliance.
■ Connect to a potable water supply only.
This appliance is not intended for use by persons
(including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction
concerning use of the appliance by a person responsible
for their safety.
To reduce the risk of fire, electric shock or injury to persons when using the appliance,
follow basic precautions, including the following:
Children should be supervised to ensure that they do not
play with the appliance.
If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified
person in order to avoid a hazard.
Do not store explosive substances such as aerosol can
with a flammable propellant in this appliance.
This appliance is intended to be used in household and
similar applications such as
- Staff kitchen areas in shops, offices and other working
environments;
- Farm houses and by clients in hotels, motels and other
residential type environments;
- Bed and breakfast type environments;
- Catering and similar non-retail applications.
W11320196A
PLEASE KEEP THESE INSTRUCTIONS
PROPER DISPOSAL OF YOUR OLD
WARNING
FREEZER OR REFRIGERATOR
WARNING
Suffocation Hazard
Remove doors or lid from your old freezer or
refrigerator.
Failure to do so can result in death or brain damage.
IMPORTANT: Child entrapment and suffocation are not problems
of the past. Junked or abandoned freezers or refrigerators are still
dangerous even if they will sit for “just a few days.”
INSTALLING YOUR FREEZER
Unpacking
WARNING
Excessive Weight Hazard
Use two or more people to move and install freezer.
Failure to do so can result in back or other injury.
Remove Packaging Materials
J Remove tape and glue residue from surfaces before turning on the
freezer. Rub a small amount of liquid dish soap over the adhesive
with your fingers. Wipe with warm water and dry.
J Do not use sharp instruments, rubbing alcohol, flammable fluids,
or abrasive cleaners to remove tape or glue. These products can
damage the surface of your freezer. For more information, see the
front cover for safety instructions.
When Moving Your Freezer:
Your freezer is heavy. When moving the freezer for cleaning
or service, be sure to cover the oor with cardboard or
hardboard to avoid oor damage. Always pull the freezer
straight out when moving it. Do not wiggle or “walk” the
freezer when trying to move it, as oor damage could occur.
BEFORE YOU THROW AWAY YOUR OLD FREEZER OR
REFRIGERATOR REMOVE THE DOORS OR LID.
Important information to know about disposal of
refrigerants:
Dispose of freezer in accordance with Federal and Local
regulations. Refrigerants must be evacuated by a licensed,
EPA certified refrigerant technician in accordance with
established procedures.
Location Requirements
Explosion Hazard
Keep flammable materials and vapors, such as
gasoline, away from freezer.
Failure to do so can result in death, explosion, or fire.
Ventilation and Clearance
J Keep flammable materials and vapors, such as gasoline, away
from freezer.
J Do not cover the freezer with items such as blankets, sheets,
tablecloths, etc. This reduces air circulation.
J Allow at least a 3" (7.5 cm) clearance on both sides of the freezer
and 2" (5 cm) between the back of the freezer and the wall. Leave
room above the freezer to open the lid.
Clean Before Using
After you remove all of the packaging materials, clean the inside of
your freezer before using it. See the cleaning instructions in “Caring for
Your Freezer.”
2" (5 cm)
3" (7.5 cm)
Temperature
Your freezer operates most efficiently when located in an area where
the temperature is normally between 32°F (0°C) and 110°F (43°C).
Place your freezer in a location where the temperature will fall between
the low and high recommended temperature.
2
ICE AND WATER
Upon Moving to Final Location
J Level the freezer from side to side and front to back so that the lid
will seal properly. Use shims to level the freezer if necessary.
NOTE: It should not be necessary to remove the lid during
installation. If, for any reason, the hinges need adjustment, contact
a designated service company.
Electrical Requirements
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Recommended grounding method
A 115 V, 60 Hz, AC only, 15 or 20 A fused, grounded electrical supply
is required. It is recommended that a separate circuit serving only
your freezer be provided. Use an outlet that cannot be turned off by a
switch. Do not use an extension cord.
NOTE: Before performing any type of installation, cleaning, or
removing a light bulb, turn the temperature control to 0 (align circle
on knob with desired number), as shown, to turn off cooling, and then
disconnect the freezer from the electrical source.
Defrost Drain Cover
1. Remove defrost drain cover from the literature package.
2. Push drain cover into drain hole as illustrated.
Before you move your freezer into its final location, it is important to
make sure you have the proper electrical connection.
OPERATING YOUR FREEZER
Using the Control
Turn the freezer temperature control to 4 (align circle on knob with
desired number), as shown below. This setting is designed to maintain
the temperature at or near 0°F (-17.8°C) under normal operating
conditions.
Allow the freezer to cool 6 to 8 hours before filling with frozen food.
NOTE:
J When the freezer is first started, the compressor will run constantly
until the cabinet is cooled. It may take 6 to 8 hours (or longer),
depending on room temperature and the number of times the
freezer lid is opened.
J After the cabinet is cooled, the compressor will turn on and off as
needed to keep the freezer at the proper temperature.
J The outside of your freezer may feel warm. This is normal. The
freezer’s design and main function is to remove heat from the
contents and air inside the freezer. The heat is transferred to the
room air, making the outside of the freezer feel warm.
Adjusting the Control
J Turn control to a higher number for colder temperatures. “7” is the
coldest setting.
J Turn control to a lower number for less cold temperatures. “0” is
off or defrost mode.
3
Indicator Light (on some models)
Key Eject Lock (on some models)
The indicator light assures you that your freezer is running. If the
indicator light is not glowing, immediately check for:
J Power interruption.
J An unplugged power cord.
J An open circuit breaker or blown fuse.
J A burned out indicator light. If light is burned out, contact service
for a replacement.
Temperature Alarm (on some models)
The temperature alarm is located below the temperature control and
sounds an audible buzzing alarm if the freezer temperature reaches
10°F (-12°C) or more above the normal for your selected temperature
setting. The alarm is controlled by a 3-position switch.
1
4
7
To lock or unlock the freezer, you must hold the key in the lock while
turning. The lock is spring loaded, so the key cannot be left in the lock.
If the key is lost, contact your dealer for a replacement. Always
give the model and serial number of your freezer when requesting a
replacement key.
Sliding Basket
Store small packages in the upper baskets to avoid losing them in the
bottom of the freezer. Baskets can then be moved from side to side or
be removed when loading or unloading the food below it.
To remove basket, lift it straight up and out. To replace basket, lower
basket back into place.
0 Turns off alarm. Keeps the alarm from sounding when
the freezer is warm, such as during start up or after
defrosting.
✔
Tests the alarm, regardless of temperature.
1 Turns on alarm. The proper setting for normal freezer use.
To change the temperature alarm setting, press the switch on the right
for Test, left for On or center for Off.
4
CARING FOR YOUR FREEZER
Defrosting and Cleaning Your Freezer
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
Defrost and clean your freezer when frost has built up to about 1/4"
(0.6 cm) thickness, and thoroughly defrost and clean your freezer at
least once a year. In high humidity areas, a freezer may need more
frequent defrosting and cleaning.
Do not use abrasive cleaners on your freezer. Do not use cleaning
waxes, concentrated detergents, bleaches, or cleaners containing
petroleum on plastic parts. Damage can occur.
NOTE: The drain cap must be removed before defrosting the freezer
and replaced securely afterward.
1. Unplug freezer or disconnect power.
2. Remove all frozen food. Wrap frozen food in several layers
of newspaper and cover with a blanket. Food will stay frozen
for several hours. You may also store frozen food in a cooler,
additional refrigerator-freezer, or in a cool area.
3. Remove the drain cover by pulling it straight out. Then insert the
hose adapter (provided) into the drain outlet. Remove the plastic
cap from inside the bottom of the freezer. Place a pan under the
drain, or attach a hose to the threaded end of the hose adapter
and direct the water into a separate drain.
NOTE: Check the drain pan frequently to avoid water overflow.
Have a second pan handy for easier emptying.
8. Rinse well and wipe dry with a clean soft cloth.
9. Use a clean sponge or soft cloth and mild detergent in warm water
to clean outside of freezer, door liner, and gasket.
10. Rinse well and wipe dry with a clean, soft cloth.
11. Wax painted metal surfaces on the outside of freezer to avoid rust.
NOTE: Do not use wax on plastic parts. Wax may damage them.
12. Remove the hose adapter and replace the drain cover and the
plastic cap in the bottom of the freezer.
13. Replace all frozen food.
14. If your freezer is equipped with a temperature alarm, turn off alarm
for 24 hours after defrosting.
15. Plug in freezer or reconnect power. See “Using the Control.”
Changing the Light Bulb (on some models)
NOTE: Not all appliance bulbs will fit your freezer. Be sure to replace
the bulb with one of the same size, shape, and wattage.
To Replace Interior Light:
1. Unplug freezer or disconnect power.
2. Reach behind the light lens to remove bulb.
3. Replace bulb with a 15 W maximum appliance bulb.
NOTE: Do not use an LED or colored light bulb as a replacement.
4. Plug in freezer or reconnect power.
Power Interruptions
4. Place pans of hot water in freezer with lid open to speed melting.
Directing air from an electric fan into freezer will also help. Do not
place fan or any electrical device in freezer.
5. Use a plastic scraper to remove frost.
NOTE: Do not use an ice pick, knife, or other sharp-pointed tool to
defrost freezer. Damage can occur.
6. Wipe water from walls with a towel or sponge.
7. Wash the inside walls with a solution of mild detergent in warm
water or 2 tbs (26 mg) baking soda to 1 qt (0.95 L) warm water. Do
not use abrasive or harsh cleaners.
If the power will be out for 24 hours or less, keep the door closed to
help food stay cold and frozen.
If the power will be out for more than 24 hours, do one of the following:
J Remove all frozen food and store it in a frozen food locker.
J If a food locker is not available, consume or can perishable food at
once.
REMEMBER: A full freezer stays cold longer than a partially filled one.
A freezer full of meat stays cold longer than a freezer full of baked
goods. If you see that food contains ice crystals, it may be refrozen,
although the quality and flavor may be affected. If the condition of the
food is poor, dispose of it.
Moving Care
When you are moving your freezer to a new home, follow these steps
to prepare it for the move.
1. Remove all frozen food.
2. Unplug the freezer.
3. Take out all removable parts, wrap them well, and tape them
together so they don’t shift and rattle during the move.
4. Clean the freezer thoroughly.
5. Tape the freezer shut and tape the electrical cord to the cabinet.
When you get to your new home, refer to the “Installing Your Freezer”
and “Operating Your Freezer” sections for information on installation
and setting the controls.
5
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call or visit
www.whirlpool.com/product_help for recommendations that may help you avoid a service call. In Canada, visit http://www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Freezer Operation
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
6
PROBLEM RECOMMENDED SOLUTIONS
Freezer Will Not Operate
Lights Do Not Work
Motor Seems To Run Too Much
Temperature Is Too Warm
The Lid Will Not Close
Completely or Is Difficult To
Open
Freezer Makes Loud Buzzing/
Clicking Sound
Check that it is plugged into a grounded 3 prong outlet.
Check that the temperature control is turned on.
Replace the fuse or reset the circuit breaker.
NOTE: If problems continue, contact an electrician.
Check that it is plugged into a grounded 3 prong outlet.
Check that the light bulb is tight in the socket and is not burned out.
Check that lid closes properly.
Defrost and clean the freezer to remove excessive frost.
Adding a large amount of food warms the freezer causing the freezer to run longer to cool back
down. If this is the situation, wait approximately 6 to 8 hours to allow the freezer to reach the
correct temperature.
Get all items out at one time, keep food organized and close door as soon as possible.
Check that the lid gasket is sealed all the way around. If not, contact a qualified person or
technician.
Check that space around freezer meets air circulation requirements. See “Location
Requirements.”
NOTE: If none of the above, your new freezer will run longer than your old one due to its high-
efficiency motor.
Get all items out at one time, keep food organized and close door as soon as possible.
Adding a large amount of food warms the freezer causing the freezer to run longer to cool back
down.
Check that the temperature control is set correctly for surrounding conditions.
Check that there are no food packages blocking the door.
On some models, check that the shelves and basket are in the correct position.
Check that gaskets are clean. See “Caring for Your Freezer.”
Check that the freezer is stable. See “Location Requirements.”
If the freezer has recently been plugged in or turned on following a defrost or product move, or if
there has been an extended power failure, turn off the temperature alarm for the next 24 hours.
Adding a large amount of food warms the freezer. It can take several hours for the freezer to
return to normal temperature. Turn the temperature alarm off for the next 24 hours.
7
WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
WHIRLPOOL®
MAJOR APPLIANCE
LIMITED WARRANTY
IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without
service. Please take a few minutes to review the Troubleshooting section of the Use and Care Guide or visit producthelp.whirlpool.com.
2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers. In the U.S. and Canada, direct all requests for
warranty service to:
Whirlpool Customer eXperience Center
In the U.S.A., call 1-800-253-1301. In Canada, call 1-800-807-6777.
If outside the 50 United States or Canada, contact your authorized Whirlpool dealer to determine whether another warranty applies.
ONE YEAR LIMITED WARRANTY
WHAT IS COVERED WHAT IS NOT COVERED
For one year from the date of purchase,
when this major appliance is installed,
operated, and maintained according
to instructions attached to or furnished
with the product, Whirlpool Corporation
or Whirlpool Canada LP (hereafter
“Whirlpool”) will pay for factory
specified replacement parts and repair
labor to correct defects in materials or
workmanship that existed when this
major appliance was purchased or, at
its sole discretion, replace the product.
In the event of product replacement,
your appliance will be warranted for
the remaining term of the original unit’s
warranty period.
YOUR SOLE AND EXCLUSIVE
REMEDY UNDER THIS LIMITED
WARRANTY SHALL BE PRODUCT
REPAIR AS PROVIDED HEREIN.
Service must be provided by a
Whirlpool designated service company.
This limited warranty is valid only in
the United States or Canada and
applies only when the major appliance
is used in the country in which it was
purchased. This limited warranty is
effective from the date of original
consumer purchase. Proof of original
purchase date is required to obtain
service under this limited warranty.
1. Commercial, non-residential, multiple-family use, or use inconsistent with published user, operator,
or installation instructions.
2. In-home instruction on how to use your product.
3. Service to correct improper product maintenance or installation, installation not in accordance with
electrical or plumbing codes, or correction of household electrical or plumbing (e.g., house wiring,
fuses, or water inlet hoses).
4. Consumable parts (e.g., light bulbs, batteries, air or water filters, preservation solutions).
5. Defects or damage caused by the use of non-genuine Whirlpool parts or accessories.
6. Conversion of products from natural gas or propane gas.
7. Damage from accident, misuse, abuse, fire, floods, acts of God, or use with products not approved
by Whirlpool.
8. Repairs to parts or systems to correct product damage or defects caused by unauthorized service,
alteration, or modification of the appliance.
9. Cosmetic damage including scratches, dents, chips, and other damage to the appliance finishes,
unless such damage results from defects in materials and workmanship and is reported to Whirlpool
within 30 days.
10. Discoloration, rust, or oxidation of surfaces resulting from caustic or corrosive environments including,
but not limited to, high salt concentrations, high moisture or humidity, or exposure to chemicals.
11. Food or medicine loss due to product failure.
12. Pickup or delivery. This product is intended for in-home repair.
13. Travel or transportation expenses for service in remote locations where an authorized Whirlpool
servicer is not available.
14. Removal or reinstallation of inaccessible appliances or built-in fixtures (e.g., trim, decorative panels,
flooring, cabinetry, islands, countertops, drywall) that interfere with servicing, removal, or replacement
of the product.
15. Service or parts for appliances with original model/serial numbers removed, altered, or not easily
determined.
The cost of repair or replacement under these excluded circumstances shall be borne by
the customer.
Please have the following information available when you call the
Customer eXperience Center:
■ Name, address, and telephone number
■ Model number and serial number
■ A clear, detailed description of the problem
■ Proof of purchase, including dealer or retailer name and address
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow
limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific
legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations
contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance,
you should ask Whirlpool or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES: EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. WHIRLPOOL
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of
incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you
also may have other rights that vary from state to state or province to province.
03/17
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