Whirlpool WRX986SIHV, WRX986SIHZ Owner's Manual

INSTALLATION INSTRUCTIONS AND OWNER’S MANUAL

Bottom Mount Refrigerator

Do Not Throw Away — Additional important safety information included.

Para las instrucciones en español, visite nuestro sitio de internet.

INSTRUCTIONS D’INSTALLATION ET MANUEL D’UTILISATION

Réfrigérateur avec porte à double battant et congélateur en bas

Ne pas jeter — Autres consignes de sécurité importantes ci-jointes.

INSTRUCCIONES DE INSTALACIÓN Y MANUAL DEL PROPIETARIO

Refrigerador con montaje en la parte inferior

No lo tire. Se incluye información de seguridad importante adicional.

Table of Contents / Table des matières / Índice

REFRIGERATOR SAFETY .................... ....2

Proper Disposal of Your Old

Refrigerator .......................................... 3

INSTALLATION INSTRUCTIONS ............. 3

Unpack the Refrigerator ....................... 3

Remove and Replace Refrigerator

Doors .................................................... 4

Remove and Replace Drawer Fronts ... 6

Location Requirements ........................ 8

Electrical Requirements ....................... 8

Water Supply Requirements ................ 8

Connect the Water Supply ................... 9

Handle Installation and Removal ....... 10

Refrigerator Leveling, Door Closing

and Door Alignment ........................... 11

FILTERS AND ACCESSORIES .............. 12

Water Filtration System ..................... 12

Install Air Filter(on some models) ...... 13

REFRIGERATOR USE ............................ 14

Opening and Closing Doors............... 14

REFRIGERATOR CARE ......................... 14

Cleaning ............................................. 14

Lights .................................................. 15

Vacation and Moving Care .................15

TROUBLESHOOTING ............................ 16

WATER FILTER CERTIFICATIONS ........ 21

PERFORMANCE DATA SHEET ............. 22

SÉCURITÉ DU RÉFRIGÉRATEUR..... ....23

Mise au rebut adéquate de votre

vieux réfrigérateur .............................. 24

INSTRUCTIONS D’INSTALLATION ....... 24

Déballage du réfrigérateur ................. 24

Retrait et réinstallation des portes

du réfrigérateur ................................... 25

Retrait et réinstallation de l'avant

des tiroirs ............................................ 27

Exigences d'emplacement ................ 29

Spécications électriques .................. 29

Spécications de l’alimentation

en eau ................................................. 29

Raccordement à la canalisation

d'eau ................................................... 30

Installation et démontage des

poignées ............................................. 31

Mise à niveau du réfrigérateur, fermeture et alignement des portes ... 32

FILTRES ET ACCESSOIRES .................. 33

Système de ltration d'eau ............... 33

Installation du ltre à air .................... 34

UTILISATION DU RÉFRIGÉRATEUR .... 35

Ouverture et fermeture des portes .... 35

ENTRETIEN DU RÉFRIGÉRATEUR ...... 35

Nettoyage ........................................... 35

Lampes ............................................... 37

Entretien avant les vacances ou lors

d’un déménagement .......................... 37

DÉPANNAGE ...........................................38

FEUILLE DE DONNÉES SUR

LAPERFORMANCE ............................... 43

SEGURIDAD DEL REFRIGERADOR ..... 44

Cómo deshacerse adecuadamente

desu refrigerador viejo ...................... 45

INSTRUCCIONES DE INSTALACIÓN ... 45

Desembale el refrigerador .................. 45

Cómo retirar y volver a colocar las

puertas del refrigerador ...................... 46

Cómo quitar y volver a colocar

losfrentes de los cajones .................. 48

Requisitos de ubicación ..................... 50

Requisitos eléctricos .......................... 50

Requisitos de suministro de agua ..... 50

Conexión del suministro de agua ...... 51

Cómo instalar y remover las

manijas ............................................... 52

Nivelación del refrigerador, cierre

yalineamiento de las puertas ............ 53

FILTROS Y ACCESORIOS ..................... 54

Sistema de ltración de agua ............ 54

Instalación del ltro de aire

(en algunos modelos) ......................... 55

USO DE SU REFRIGERADOR ............... 56

Cómo abrir y cerrar las puertas ......... 56

CUIDADO DEL REFRIGERADOR ......... 56

Limpieza ............................................. 56

Luces .................................................. 57

Cuidado durante las vacaciones

ylasmudanzas .................................. 57

SOLUCIÓN DE PROBLEMAS................ 58

HOJA DE DATOS DE

RENDIMIENTO ....................................... 63

W11409849A

REFRIGERATOR SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

These words mean:

You can be killed or seriously injured if you don't immediately

DANGER

WARNING

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

follow instructions.

You

can be killed or seriously injured if you don't

instructions.

Proper Disposal of Your Old

WARNING

Refrigerator

WARNING

Suffocation Hazard

Remove doors from your old refrigerator.

Failure to do so can result in death or brain damage.

IMPORTANT: Child entrapment and suffocation are not problems of the past. Junked or abandoned refrigerators are still dangerous – even if they will sit for “just a few days.” If you are getting rid of your old refrigerator, please follow these instructions to help prevent accidents.

Before You Throw Away Your Old Refrigerator or Freezer:

■ Take off the doors.

■ Leave the shelves in place so that children may not easily

climb inside.

Important information to know about disposal of refrigerants:

Dispose of refrigerator in accordance with Federal and Local regulations. Refrigerants must be evacuated by a licensed, EPA certified refrigerant technician in accordance with established procedures.

INSTALLATION INSTRUCTIONS

Unpack the Refrigerator

Excessive Weight Hazard

Use two or more people to move and install refrigerator.

Failure to do so can result in back or other injury.

Remove the Packaging

■ Remove tape and glue residue from surfaces before turning

on the refrigerator. Rub a small amount of liquid dish soap over the adhesive with your ngers. Wipe with warm water and dry.

■ Do not use sharp instruments, rubbing alcohol, ammable

uids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your refrigerator. For more information, see “Refrigerator Safety.”

■ Dispose of/recycle all packaging materials.

Clean Before Using

After you remove all of the packaging materials, clean the inside of your refrigerator before using it. See the cleaning instructions in “Refrigerator Care.”

Important information to know about glass shelves and covers:

Do not clean glass shelves or covers with warm water when they are cold. Shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping. Tempered glass is designed to shatter into many small, pebble-size pieces. This is normal. Glass shelves and covers are heavy. Use both hands when removing them to avoid dropping.

When Moving Your Refrigerator:

Your refrigerator is heavy. When moving the refrigerator for cleaning or service, be sure to cover the ﬂoor with cardboard or hardboard to avoid ﬂoor damage. Always pull the refrigerator straight out when moving it. Do not wiggle or “walk” the refrigerator when trying to move it, as ﬂoor damage could occur.

Remove and Replace Refrigerator Doors

NOTE: Measure the width of your door opening, to see whether or not you need to remove the refrigerator doors to move the refrigerator into your home. If door removal is necessary, see the following instructions.

IMPORTANT: If the refrigerator was previously installed and you are moving it out of the home, before you begin, turn the refrigerator control OFF. Unplug the refrigerator or disconnect power. Remove food and adjustable door or utility bins from doors.

Gather the required tools and read all instructions before removing doors. TOOLS NEEDED: 3/16" hex key wrench and a #2 Phillips screwdriver.

WARNING

Electrical Shock Hazard

Disconnect power before removing doors.

Failure to do so can result in death or electrical shock.

Door Removal and Replacement

Style 1 – Water Dispenser

Tubing Connection

A. Outer Ring

Wiring Plug

Top Right HingeDoor RemovalStyle 2 – Water Dispenser

Tubing Connection

A. 3/16" Internal Hex-Head Screws B. Hinge Cover Screw C. Top Hinge Cover D. Top Hinge

A. Outer Ring

Top Left Hinge

A. 3/16" Internal Hex-Head Screws B. Ground Wire (Do Not Remove) C. Do Not Remove Screws

Remove Right-Hand Refrigerator Door

WARNING

Electrical Shock Hazard

Disconnect power before removing doors.

Failure to do so can result in death or electrical shock.

1. Unplug refrigerator or disconnect power.

2. Keep the refrigerator doors closed until you are ready to lift

them free from the cabinet. NOTE: Provide additional support for the refrigerator door

while the hinges are being removed. Do not depend on the door gasket magnets to hold the door in place while you are working.

3. Using a Phillips screwdriver, remove the cover from the Top

Hinge.

4. Using the 3/16" hex key wrench, remove the two internal hex

head screws from the top hinge, and set aside. NOTE: Do not remove the two locator screws. These screws

will help you align the hinge when you replace the door.

Remove Left-Hand Refrigerator Door

IMPORTANT: The tubing and wiring for the water dispenser run

through the left-hand door hinge, so they must be disconnected before removing the door.

1. Using a Phillips screwdriver, remove the cover from the top

hinge.

A. Top hinge cover screw B. Top hinge cover

2. Disconnect the water dispenser tubing located on top of the

door hinge. Style 1 - Press the outer ring against the face of the tting

and gently pull the dispenser tubing free. NOTE: The water dispenser tubing remains attached to the

left-hand refrigerator door.

A. Top hinge cover screw B. Top hinge cover

C. 3/16" Internal hex head screws D. Top hinge

WARNING

Excessive Weight Hazard

Use two or more people to lift the refrigerator door.

Failure to do so can result in back or other injury.

5. Lift the refrigerator door from the bottom hinge pin. The top

hinge will come away with the door.

A. Outer ring B. Face of fitting

Style 2 - Firmly pull up on the clasp. Then, pull the tubing out of the tting.

NOTE: The water dispenser tubing remains attached to the left-hand refrigerator door.

3. Disconnect the wiring plug located on top of the door hinge.

■ Grasp each side of the wiring plug. With your left thumb,

press down to release the catch and pull the sections of the plug apart.

NOTE: Do not remove the green, ground wire. It should remain attached to the door hinge.

4. Using the 3/16" hex key wrench, remove the two internal hex

head screws from the top hinge, and set aside. NOTES:

■ Provide additional support for the refrigerator door while

the hinges are being removed. Do not depend on the door gasket magnets to hold the door in place while you are working.

■ Do not remove the two locator screws. These screws will

help you align the hinge when you replace the door.

A B

A. 3/16" Internal hex head screws B. Ground wire (do not remove)

C. Locator screws (do not remove)

Final Steps

1. Completely tighten the four internal hex head screws (two

on the right-hand door hinge and two on the left-hand door hinge).

2. Replace both top hinge covers.

Remove and Replace Drawer Fronts

Depending on the width of your door opening, it may be necessary to remove the drawer fronts to move the refrigerator into your home.

IMPORTANT:

■ If the refrigerator was previously installed and you are moving

it out of the home, before you begin, turn the refrigerator control OFF, and unplug the refrigerator or disconnect power. Remove food from the drawers.

■ Two people may be required to remove and replace the

drawer fronts.

TOOLS NEEDED: 1/4" Hex head nut driver, Flat-blade screwdriver

Refrigerated Drawer

Disconnect Wiring NOTES:

■ The exterior refrigerator drawer front is connected to the

temperature control. Before removing the drawer front, the wires must be disconnected from the temperature control.

■ The cable visible behind and under the pantry drawer at the

right side contains wiring for the pantry control and moves with the drawer as it is pulled out. There is no need to disconnect this cable.

1. Open the drawer to its full extension, and remove the large

interior bin.

2. Locate the wiring cover on the backside of the drawer front.

Press tab on the cover to release the snaps, and pull off cover to reveal the wiring connection.

5. Lift the refrigerator door from the bottom hinge pin. The top

hinge will come away with the door. NOTE: It may not be necessary to remove the bottom hinges

and brake feet assemblies to move the refrigerator through a doorway.

■ Only if necessary, use a driver with a #2 square bit tip to

remove the bottom hinges and a 3/8" nut driver to remove the brake feet screws.

Replace Right-Hand Refrigerator Door

1. Set the right-hand door onto the bottom hinge pin.

2. Insert the top hinge pin into the open hole in the top of the

refrigerator door.

3. Using the two 3/16" internal hex head screws, fasten the

hinge to the cabinet. Do not tighten the screws completely.

Replace Left-Hand Refrigerator Door

IMPORTANT: Do not intertwine the water tubing and wiring

bundles when reconnecting them.

1. Set the left-hand door onto the bottom hinge pin.

2. Using the two 3/16" internal hex head screws, fasten the

hinge to the cabinet. Do not tighten the screws completely.

3. Reconnect the water dispenser tubing. Style 1 - Insert the tubing into the tting until it stops and the

outer ring is touching the face of tting. Style 2 - Insert the tubing rmly into the tting until it stops.

Close the clasp around the tubing. The clasp snaps into place between the tting and the collar.

4. Reconnect the electrical wiring.

■ Push together the two sections of the wiring plug.

A. Press tab B. Wiring connection cover

3. On one side of the wiring connector, insert the screwdriver

blade between the connector tab and the connector to release. Repeat for the opposite side. Pull the wiring connector apart.

Remove Drawer Front

1. Using a 1/4" hex head nut driver, remove the two bottom screws (one on each side) attaching the drawer front to the drawer glides.

2. Using 1/4" hex head nut driver, loosen the two top screws (one on each side) attaching the drawer front to the drawer glides.

NOTE: Loosen the screws three to four turns. Keep the screws in the drawer front.

3. Lift the drawer front up and off the drawer glide brackets.

A. Loosen top screws B. Drawer glide bracket

C. Remove bottom screws

4. Slide the drawer glides back into the refrigerator.

Replace Drawer Front

1. Pull out the drawer glides until they are fully extended.

2. Lower the loosened screws in the top of the drawer front into

the upper notches in the drawer glides. NOTE: It helps if one person holds the drawer glides steady

while another person aligns the drawer front and inserts the screws into the notches.

3. Align the holes in the bottom of the drawer front with the holes in the bottom of the drawer glides and fasten with the screws removed earlier.

4. Tighten the two top screws.

Reconnect Wiring

1. Align the two ends of the wiring connector and push them

together until you hear a “click” sound and feel the tabs snap into place on the connector.

2. Gently pull on the wiring connection to ensure the wiring connection is completely seated. Replace the wiring cover.

NOTE: The wiring connection must be complete for the drawer temperature control to operate.

Freezer Drawer

Remove Drawer Front

1. Open the freezer drawer to its full extension.

2. Loosen the two top screws that fasten the drawer front to

the drawer glides. The two screws (one on the left-hand side and one on the right-hand side) are located inside the drawer front.

3. Lift up on the drawer front to release the plastic studs from

the drawer glide bracket slots.

A. Drawer glide bracket slots

4. Slide the drawer glides back into the freezer.

Replace Drawer Front

1. Pull out the freezer drawer glides to their full extension.

2. Holding the drawer front by its sides, align the two plastic

studs, located at the bottom, inside the drawer front, with the drawer glide bracket slots.

NOTE: It helps if one person holds the drawer glides steady while another person aligns the drawer front and inserts the studs into the slots.

A. Drawer front screw B. Drawer front plastic stud

3. Replace the interior bin.

3. Replace and tighten the two screws at the top of the drawer

front (one on the left-hand side and one on the right-hand side).

Final Steps

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

1. Plug into a grounded 3 prong outlet.

2. Reset the controls. See “Using the Control(s)” and

“Temperature Controlled Exterior Drawer.”

3. Return all removable parts and the food to the drawers.

1/2"(1.25 cm)

3³⁄4"(9.5 cm)

Electrical Requirements

WARNING

Location Requirements

WARNING

Explosion Hazard

Keep flammable materials and vapors, such as gasoline, away from refrigerator.

Failure to do so can result in death, explosion, or fire.

This appliance is intended to be used in household and similar applications such as:

■ Staff kitchen areas in shops, ofce and other working

environments,

■ Farm houses and by clients in hotels, motels and other

residential type environments,

■ Bed and breakfast type environments,

■ Catering and similar non-retail applications.

IMPORTANT: This refrigerator is designed for indoor, household use only.

To ensure proper ventilation for your refrigerator, allow for a 1/2" (1.25 cm) of space on each side and at the top. Allow for a 1" (2.54 cm) space behind the refrigerator. If your refrigerator has an ice maker, allow extra space at the back for the water line connections. When installing your refrigerator next to a xed wall, leave a 3³⁄4" (9.5 cm) minimum space between the refrigerator and wall to allow the door to swing open.

NOTE: This refrigerator is intended for use in a location where the temperature ranges from a minimum of 55°F (13°C) to a maximum of 110°F (43°C). The preferred room temperature range for optimum performance, which reduces electricity usage and provides superior cooling, is between 60°F (15°C) and 90°F (32°C). It is recommended that you do not install the refrigerator near a heat source, such as an oven or radiator.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

Before you move your refrigerator into its nal location, it is important to make sure you have the proper electrical connection.

If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualied person. Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or connector end.

Recommended Grounding Method

A 115 V, 60 Hz, AC only 15 A or 20 A fused, grounded electrical supply is required. It is recommended that a separate circuit serving only your refrigerator be provided. Use an outlet that cannot be turned off by a switch. Do not use an extension cord.

NOTE: Before performing any type of installation, cleaning, or removing a light bulb, turn Cooling OFF, and then disconnect the refrigerator from the electrical source. When you have nished, reconnect the refrigerator to the electrical source and turn Cooling ON. See “Using the Control(s).’’

Water Supply Requirements

A cold water supply with water pressure between 35 psi and 120 psi (241 kPa and 827 kPa) is required to operate the water dispenser and ice maker. If you have questions about your water pressure, call a licensed, qualied plumber.

NOTE: If the water pressure is less than what is required, the ow of water from the water dispenser could decrease or ice cubes could be hollow or irregular shaped.

Reverse Osmosis Water Supply

IMPORTANT: The pressure of the water supply coming out of a reverse osmosis system going to the water inlet valve of the refrigerator needs to be between 35 psi and 120 psi (241 kPa and 827 kPa).

If a reverse osmosis water ltration system is connected to your cold water supply, the water pressure to the reverse osmosis system needs to be a minimum of 40 psi to 60 psi (276 kPa to 414 kPa).

■ Check to see whether the sediment lter in the reverse

osmosis system is blocked. Replace the lter if necessary.

■ Allow the storage tank on the reverse osmosis system to rell

after heavy use. The tank capacity could be too small to keep up with the requirements of the refrigerator.

NOTE: Faucet mounted reverse osmosis systems are not recommended.

■ If your refrigerator has a water lter, it may further reduce

the water pressure when used in conjunction with a reverse osmosis system. Remove the water lter. See “Water Filtration System.”

If you have questions about your water pressure, call a licensed, qualied plumber.

Connect the Water Supply

Read all directions before you begin.

IMPORTANT:

■ Connect to potable water supply only.

A B

A. Sleeve C. Copper tubing (to refrigerator) B. Nut D. Household supply line (1/2" minimum)

4. Now you are ready to connect the copper tubing to the

shutoff valve. Use 1/4" (6.35 mm) OD soft copper tubing to connect the shutoff valve and the refrigerator.

■ Ensure that you have the proper length needed for the job.

Be sure both ends of the copper tubing are cut square.

■ Slip compression sleeve and compression nut onto

copper tubing as shown. Insert end of tubing into outlet end squarely as far as it will go. Screw compression nut onto outlet end with adjustable wrench. Do not overtighten.

Do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system. Systems certified for cyst reduction may be used on disinfected waters that may contain filterable cysts.

■ Plumbing shall be installed in accordance with the

International Plumbing Code and any local codes and ordinances.

■ The gray water tubing on the back of the refrigerator (which

is used to connect to the household water line) is a PEX (cross-linked polyethylene) tube. Copper and PEX tubing connections from the household water line to the refrigerator are acceptable, and will help avoid off-taste or odor in your ice or water. Check for leaks.

If PEX tubing is used instead of copper, we recommend the following Whirlpool Part Numbers: W10505928RP (7 ft [2.14 m] jacketed PEX), 8212547RP (5 ft [1.52 m] PEX), or W10267701RP (25 ft [7.62 m] PEX).

■ Install tubing only in areas where temperatures will remain

above freezing.

TOOLS NEEDED:

Gather the required tools and parts before starting installation.

■ Flat-blade screwdriver

■ 7/16" and 1/2" open-end wrenches or two adjustable

wrenches

■ 1/4" nut driver

NOTE: Do not use a piercing-type or 3/16" (4.76 mm) saddle valve which reduces water ow and clogs easier.

Connect to Water Line

IMPORTANT: If you turn the refrigerator on before the water is

connected, turn the ice maker OFF.

1. Unplug refrigerator or disconnect power.

2. Turn OFF main water supply. Turn ON nearest faucet long

enough to clear line of water.

3. Use a quarter-turn shutoff valve or the equivalent, served by

a 1/2" household supply line. NOTE: To allow sufcient water ow to the refrigerator, a

minimum 1/2" size household supply line is recommended.

B CA

A. Compression sleeve C. Copper tubing B. Compression nut

5. Place the free end of the tubing into a container or sink, and

turn on main water supply to ush out tubing until water is clear. Turn off shutoff valve on the water pipe.

NOTE: Always drain the water line before making the nal connection to the inlet of the water valve, to avoid possible water valve malfunction.

6. Bend the copper tubing to meet the water line inlet, which

is located on the back of the refrigerator cabinet as shown. Leave a coil of copper tubing to allow the refrigerator to be pulled out of the cabinet or away from the wall for service.

Connect to Refrigerator

Follow the connection instructions specific to your model.

Style 1

1. Remove plastic cap from water valve inlet port. Attach the

copper tube to the valve inlet using a compression nut and sleeve as shown. Tighten the compression nut. Do not overtighten. Conrm copper tubing is secure by pulling on copper tubing.

2. Create a service loop with the copper tubing. Avoid kinks

when coiling the copper tubing. Secure copper tubing to refrigerator cabinet with a “P” clamp.

A. Copper tubing B. “P” clamp

C. Compression nut D. Compression sleeve

3. Turn on water supply to refrigerator and check for leaks.

Correct any leaks.

Style 2

1. Unplug refrigerator or disconnect power.

2. Remove and discard the short, black plastic part from the

end of the water line inlet.

3. Thread the nut onto the end of the tubing. Tighten the nut by hand. Then tighten it with a wrench two more turns. Do not overtighten.

NOTE: To avoid rattling, be sure the copper tubing does not touch the cabinet’s side wall or other parts inside the cabinet.

A B C

A. Household water line B. Nut (purchased)

4. Install the water supply tube clamp around the water supply line to reduce strain on the coupling.

5. Turn shutoff valve ON.

6. Check for leaks. Tighten any connections (including

connections at the valve) or nuts that leak.

7. On some models, the ice maker is equipped with a builtin water strainer. If your water conditions require a second water strainer, install it in the 1/4" (6.35 mm) water line at either tube connection. Obtain a water strainer from your appliance dealer.

C. Ferrule (purchased) D. Refrigerator water tubing

Complete the Installation

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

1. Plug into a grounded 3 prong outlet.

2. Flush the water system. See “Water and Ice Dispensers.”

NOTE: Allow 24 hours to produce the rst batch of ice.

Discard the rst three batches of ice produced. Allow 3 days to completely ll the ice storage bin.

WARNING

Electrical Shock Hazard

Handle Installation and Removal

Parts Included: Refrigerator door handles (2), Refrigerator drawer handle (1), Freezer drawer handle (1), 1/8" hex key, spare setscrew(s)

Install Handles

Refrigerator Doors

NOTE: Handle mounting setscrews are preinstalled inside the

handle.

1. Remove the handles from the packaging inside the

refrigerator, and place them on a soft surface.

2. Open a refrigerator compartment door. On the closed door,

place a handle onto the shoulder screws so that the setscrews are facing the adjacent door.

4. While holding the handle, insert the short end of the hex key

into the upper hole and slightly rotate the hex key until it is engaged in the setscrew.

5. Using a clockwise motion tighten the setscrew just until it

begins to contact the shoulder screw. Do not fully tighten.

6. Repeat steps 4 and 5 to fasten the lower setscrew.

7. Once both setscrews have been partially tightened as

instructed in the previous steps, fully tighten both setscrews. IMPORTANT: When the screws feel tight, tighten them an

additional quarter-turn. The handle is not properly installed without this extra tightening.

8. Repeat steps 2 through 7 to install the other handle onto the

adjacent refrigerator door.

A. Shoulder screws B. Setscrews inside the handle

3. Firmly push the handle toward the door until the handle base

is ush against the door.

Refrigerator and Freezer Drawers

1. With the drawer closed, place the handle onto the shoulder screws so that the setscrews are facing down toward the oor.

A. Shoulder screw B. Setscrews inside the handle

2. Firmly push the handle toward the drawer until the handle base is ush against the drawer.

3. Insert the short end of the hex key into the left-hand hole and slightly rotate the hex key until it is engaged in the setscrew.

4. Using a left to right motion tighten the setscrew a quarterturn at a time just until it begins to contact the shoulder screw. Do not fully tighten.

5. Repeat steps 11 and 12 to fasten the right-hand setscrew to the shoulder screw.

6. Once both setscrews have been partially tightened as instructed in the previous steps, fully tighten both setscrews.

IMPORTANT: When the screws feel tight, tighten them an additional quarter-turn. The handle is not properly installed without this extra tightening.

7. Save the hex key and all instructions.

Refrigerator Leveling, Door Closing

and Alignment

The base grille covers the adjustable brake feet and roller assemblies located at the bottom of the refrigerator below the freezer drawer. Before making any adjustments, remove the base grille and move the refrigerator to its nal location.

Tools Needed: 1/4" hex nut driver Tools Provided: 1/8" hex key wrench

1. Remove the base grille. Using both hands, grasp the grille

rmly and pull it toward you. Open the freezer drawer to access the brake feet.

NOTE: To allow the refrigerator to roll easier, raise the break feet by turning them counterclockwise. The front rollers will be touching the oor.

2. Move the refrigerator to its nal location.

3. Using the 1/4" hex nut driver, lower the brake feet. Turn them

clockwise, until the rollers are off the oor and both brake feet are snug against the oor. This keeps the refrigerator from rolling forward when opening the refrigerator doors or freezer drawer.

IMPORTANT: If you need to make further adjustments involving the brake feet, you must turn both brake feet the same amount to keep the refrigerator level.

4. Make sure the doors close easily. If you are satised with the

door opening and closing, skip the next section and go to “Align the Doors.” If, however, the doors do not close easily or the doors pop open, adjust the tilt.

To Adjust the Cabinet Tilt:

■ Open the freezer drawer. Use a 1/4" hex nut driver to turn

both brake feet clockwise the same amount. This will raise the front of the refrigerator. It may take several turns to allow the doors to close easier.

NOTE: Having someone push against the top of the refrigerator takes some weight off the brake feet. This makes it easier to turn them.

Style 1

Remove the Handles

1. While holding the handle, insert the short end of the hex key

into a setscrew hole and slightly rotate the hex key until it is engaged in the setscrew.

2. Using a right to left motion loosen the setscrew a quarter-turn at a time.

3. Repeat steps 1 and 2 for the other setscrew. Slowly pull the handle away from the door or drawer.

4. If necessary, use a Phillips screwdriver to remove the shoulder screws from the door.

A. Brake foot B. Front roller

Style 2

A. Brake foot

5. Make sure the doors are even at the top and that the space

between the bottom of the refrigerator doors and the top of the freezer drawer is even. If necessary, align the doors.

To Align the Doors:

■ Keeping both refrigerator doors closed, pull out the

refrigerated drawer. Locate the bottom hinge pin of the right-hand refrigerator door. The alignment screw is inside the bottom hinge pin.

A B

Install the Water Filter

1. Locate the accessory packet in the refrigerator and remove

the water lter.

2. Take the water lter out of its packaging and remove the

cover from the O-rings. Be sure the O-rings are still in place after the cover is removed.

A. O-ring cover B. O-rings

3. The water lter compartment is located in the right-hand side

of the refrigerator ceiling. Push up on the compartment door to release the catch, then lower the door.

A. Bottom hinge pin B. Turn to the right to raise

■ Insert the short end of the 1/8" hex key wrench (packed

with the Door Handle Installation Instructions) into the bottom hinge pin until it is fully engaged in the alignment screw.

To raise the door, turn the hex key to the right. To lower the door, turn the hex key to the left.

■ Continue to turn the alignment screw until the doors are

aligned.

6. Make sure the refrigerator is steady. If the refrigerator seems unsteady or rolls forward when a door or drawer is pulled open, adjust the brake feet.

C. Turn to the left to lower D. 1/8" Hex key wrench

To Steady the Refrigerator:

■ Open the freezer drawer. Using a 1/4" hex driver, turn both

brake feet clockwise the same amount until the brake feet are snug against the oor. Check again. If not satised, continue to adjust the brake feet by half turns of the screw until the refrigerator does not roll forward when the drawer is opened.

NOTE: Having someone push against the top of the refrigerator takes some weight off the brake feet. This makes it easier to turn the screws.

7. Replace the base grille by aligning the ends of the grille with the leveling assemblies on each side and snapping the grille into place.

4. Align the arrow on the water lter label with the cutout notch

in the lter housing and insert the lter into the housing.

5. Turn the lter clockwise 90 degrees (1/4 turn), until it locks

into the housing. NOTE: If the lter is not correctly locked into the housing,

the water dispenser will not operate. Water will not ow from the dispenser.

FILTERS AND ACCESSORIES

Water Filtration System

6. While the compartment door is still open, lift the lter up into

the compartment. Then, close the lter compartment door completely.

7. Flush the water system. See “Flushing the Water Filter” in the

“Water and Ice Dispensers” section. IMPORTANT: If you do not ush the water system, you may

experience dripping and/or decreased ow from the water dispenser.

The Water Filter Status Light

Installing the Filter Status Indicator

Press OPTIONS on the control panel to launch the Options menu. Press OPTIONS, under Filter Status, again to display the percentage of lter life remaining (from 99% to 0%). Press ICE/ WATER, under Back, to return to the Normal screen.

The water lter status lights will help you know when to change your water lter.

■ ORDER FILTER (yellow) - it is almost time to change the

water lter. While you are dispensing water, “Order Filter” will blink seven times and sound an alert tone three times.

■ REPLACE FILTER (red) - Replace the water lter. While you

are dispensing water, “Replace Filter” will blink seven times and an alert tone will sound three times.

■ RESET the water lter status tracking feature. After you

replace the disposable lter with a new lter, closing the lter compartment door will automatically reset the lter status tracking feature. See “Using the Control(s).”

NOTE: “REPLACE FILTER” will remain illuminated if a lter is not installed or is installed incorrectly.

Replace the Water Filter

To purchase a replacement water lter, see “Accessories” in the User Guide, Use and Care Guide or User Instructions.

Replace the disposable water lter when indicated on the water lter status display or at least every 6 months. If water ow to your dispenser or ice maker decreases noticeably, change the water lter sooner.

1. Locate the water lter compartment in the right-hand side of the refrigerator ceiling. Push up to release and lower the compartment door.

2. Turn the water lter counterclockwise (to the left), and pull it straight out of the compartment.

NOTE: There may be some water in the lter. Some spilling may occur. Use a towel to wipe up any spills.

3. Install the replacement water lter by following steps 2 through 7 in the “Install the Water Filter” section.

The lter comes with a status indicator, which should be activated and installed at the same time the air lter is installed.

REPLACE

MONTHS

1. Place the indicator face-down on a rm, at surface.

2. Apply pressure to the bubble on the back of the indicator

until the bubble pops to activate the indicator.

3. Lift open the vented air lter door. On some models, there are

notches behind the door.

Models with notches:

■ With the indicator screen facing outward, slide the

indicator down into the notches.

NOTE: The indicator will not easily slide into the notches if the bubble has not been popped.

■ Close the air lter door, and check that the indicator is visible

through the window in the door.

Install Air Filter (on some models)

An air lter is 15 times more powerful than baking soda at reducing common food odors inside the refrigerator.

On some models, your refrigerator's accessory packet includes

an air lter, which must be installed prior to use.

Installing the Air Filter

Install the air lter behind the vented door, located on the rear wall near the top of the refrigerator compartment.

1. Remove the air lter from its packaging.

2. Lift open the vented door.

3. Snap the lter into place.

A. Status indicator window B. Air filter status indicator

C. Notches

Models without notches:

■ Place the indicator somewhere it is easily visible -

either inside the refrigerator, or elsewhere in your kitchen or home.

Replacing the Air Filter

The disposable air lter should be replaced every 6 months, when the status indicator has completely changed from white to red.

To order a replacement air lter, contact us. See “Accessories” in the User Guide, Use and Care Guide or User Instructions for information on ordering.

1. Remove the used air lter by squeezing in on the side tabs.

2. Remove the used status indicator.

3. Install the new air lter and lter status indicator using the

instructions in the previous sections.

A. Air filter

REFRIGERATOR USE

Opening and Closing Doors

There are two refrigerator compartment doors. The doors can be opened and closed either separately or together.

There is a vertically-hinged seal on the left refrigerator door.

■ When the left side door is opened, the hinged seal

automatically folds inward so that it is out of the way.

■ When both doors are closed, the hinged seal automatically

forms a seal between the two doors.

A. Hinged seal

REFRIGERATOR CARE

Cleaning

WARNING

Explosion Hazard

Use nonflammable cleaner.

Failure to do so can result in death, explosion, or fire.

Both the refrigerator and freezer sections defrost automatically. However, clean both sections about once a month to avoid buildup of odors. Wipe up spills immediately.

Exterior Cleaning

Please see the exterior cleaning information specic to your model.

Style 1 - Smooth Door

IMPORTANT: Damage to smooth nish due to improper use

of cleaning products, or using non-recommended cleaning products, is not covered under the warranty. Sharp or blunt instruments will mar the nish.

DO USE DO NOT USE

Soft, clean cloth Abrasive cloths

Paper towels or newsprint Steel-wool pads

Warm, soapy water use a mild detergent

NOTE: Paper towels scratch and may dull the clear coat of the painted door. To avoid possible damage use only soft clean clothes to polish and wipe the door.

Abrasive powders or liquids Window sprays Ammonia Acidic or vinegar based

cleaners Oven cleaners

Flammable uids

Style 2 - Stainless Steel

IMPORTANT:

■ Damage to stainless steel nish due to improper use of

cleaning products, or using non-recommended cleaning products, is not covered under the warranty.

DO USE DO NOT USE

Soft, clean cloth Abrasive cloths

Paper towels or newsprint Steel-wool pads

Warm, soapy water Abrasive powders or liquids

Ammonia Citrus-based cleaners Acidic or vinegar based

cleaners Oven cleaners

For heavy soil, ONLY a stainless steel cleaner designed for appliances. To order the cleaner, see “Accessories.”

NOTES:

■ If unintentional contact does occur, clean plastic part with

a sponge and mild detergent in warm water. Dry thoroughly with a soft cloth.

■ Just because a cleaner is a liquid does not mean it is

nonabrasive. Many liquid cleansers formulated to be gentle on tile and smooth surfaces still damage stainless steel.

■ Citric acid permanently discolors stainless steel. To avoid

damaging the nish of your stainless steel refrigerator:

Do not allow these substances to remain on the nish

Mustard Citrus-based sauces Tomato juice Citrus-based products Marinara sauce

Stainless steel cleaner is for stainless steel parts only! Do not allow the Stainless Steel Cleaner and Polish to come into contact with any plastic parts such as the trim pieces, dispenser covers or door gaskets.

Interior Cleaning

Moving

1. Unplug refrigerator or disconnect power.

2. Hand wash, rinse, and dry removable parts and interior

surfaces thoroughly. Use a clean sponge or soft cloth and a mild detergent in warm water.

NOTE: Do not use abrasive or harsh cleaners such as window sprays, scouring cleansers, ammable uids, cleaning waxes, concentrated detergents, bleaches or cleansers containing petroleum products on plastic parts, interior and door liners or gaskets.

3. Plug in refrigerator or reconnect power.

Condenser Cleaning

There is no need for routine condenser cleaning in normal home operating environments. If the environment is particularly greasy or dusty, or there is signicant pet trafc in the home, the condenser should be cleaned every 2 to 3 months to ensure maximum efciency.

If you need to clean the condenser:

1. Unplug refrigerator or disconnect power.

2. Remove the base grille.

3. Use a vacuum cleaner with a soft brush to clean the grille,

the open areas behind the grille and the front surface area of the condenser.

4. Replace the base grille when nished.

5. Plug in refrigerator or reconnect power.

Lights

The lights in both the refrigerator and freezer compartments are LEDs which do not need to be replaced. If the lights do not illuminate when the door or drawer is opened, call for assistance or service. In the U.S.A., call 1-800-253-1301. In Canada call

1-800-807-6777.

When you are moving your refrigerator to a new home, follow these steps to prepare it for the move.

1. If your refrigerator has an automatic ice maker:

■ Turn off the water supply to the ice maker at least one day

ahead of time.

■ Disconnect the water line from the back of the refrigerator.

■ When the last load of ice drops, raise the wire shutoff

arm to the OFF (up) position or press the switch to OFF, depending on your model.

2. Remove all food from the refrigerator and pack all frozen

food in dry ice.

3. Empty the ice bin.

4. Turn off the Temperature control(s). See “Using the

Control(s).”

5. Unplug refrigerator.

6. Clean, wipe, and dry thoroughly.

7. Take out all removable parts, wrap them well, and tape them

together so they don’t shift and rattle during the move.

8. Depending on the model, raise the front of the refrigerator so

it rolls more easily OR raise the leveling screws so they don't scrape the oor. See “Adjust the Door(s).”

9. Tape the doors closed and tape the power cord to the back

of the refrigerator.

When you get to your new home, put everything back and refer to the “Installation Instructions” section for preparation instructions. Also, if your refrigerator has an automatic ice maker, remember to reconnect the water supply to the refrigerator.

Vacation and Moving Care

Vacations

If You Choose to Leave the Refrigerator On While You’re Away:

1. Use up any perishables and freeze other items.

2. If your refrigerator has an automatic ice maker, and is

connected to the household water supply, turn off the water supply to the refrigerator. Property damage can occur if the water supply is not turned off.

3. If you have an automatic ice maker, turn off the ice maker. NOTE: Depending on your model, raise the wire shutoff arm

to OFF (up) position, or press the switch to OFF.

4. Empty the ice bin.

If You Choose to Turn Off the Refrigerator Before You Leave:

1. Remove all food from the refrigerator.

2. If your refrigerator has an automatic ice maker:

■ Turn off the water supply to the ice maker at least one day

ahead of time.

■ When the last load of ice drops, raise the wire shutoff

arm to the OFF (up) position or press the switch to OFF, depending on your model.

3. Turn off the Temperature control(s). See “Using the Control(s).”

4. Clean refrigerator, wipe it, and dry well.

5. Tape rubber or wood blocks to the tops of both doors to

prop them open far enough for air to get in. This stops odor and mold from building up.

TROUBLESHOOTING

First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

GENERAL OPERATION Possible Causes and/or Recommended Solutions

Refrigerator will not operate

Motor seems to run too much

Lights do not work ■ Your refrigerator has been equipped with LED lighting which does not need to be replaced - If

■ Not connected to an electrical supply - Plug the power cord into a grounded 3 prong outlet.

Do not use an extension cord.

■ No power to the electrical outlet - Plug in a lamp to see if the outlet is working.

■ Household fuse has blown or circuit breaker has tripped - Replace the fuse or reset the circuit

breaker. If the problem continues, contact a licensed electrician.

■ Control or cooling is not turned on - Turn on the refrigerator control, or turn cooling on. See

“Using the Controls” in the User Instructions or User Guide.

■ New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool

completely. NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either compartment

(refrigerator or freezer) more quickly.

■ Refrigerator control is in Showroom mode (on some models) - If the refrigerator is in Showroom

mode, cooling will be off and “Showroom” will be illuminated on the control panel. See “Using the Controls” in the User Instructions or User Guide for more information.

■ Your new refrigerator has an energy-efcient motor - The refrigerator may run longer than you’re

used to, because the compressor and fans operate at lower speeds that are more energy-efcient. This is normal.

NOTE: Your refrigerator may run even longer if the room is warm, a large load of food is added, the doors are opened often, or if a door has been left open.

there is power to the refrigerator and the lights do not illuminate when a door or drawer is opened, call for service or assistance. See the Warranty (in the User Instructions or User Guide) for contact information.

■ The dispenser light is set to OFF - On some models, the dispenser light will operate only when the

dispenser paddle is pressed. If you want the dispenser light to stay on continuously, see “Water and Ice Dispensers” (in the User Instructions or User Guide).

■ Doors have been open longer than 10 minutes - Close the doors and drawers to reset, and open

to resume lighted task.

Exterior drawer control not lit/unresponsive

■ The refrigerator is in Cooling Off mode - Exit Cooling Off mode. See “Using the Control(s)” in the

User Instructions or User Guide.

■ The refrigerator controls’ initialization process did not complete successfully - Unplug the

refrigerator, wait 5 seconds. Plug in the refrigerator, and wait 30 seconds before opening the doors or drawers, or touching the control panel.

■ The drawer front was recently removed - Make sure the temperature control wires have been

properly reconnected. See “Remove and Replace Drawer Fronts.”

GENERAL OPERATION Possible Causes and/or Recommended Solutions

Refrigerator seems noisy

Temperature is too warm

Temperature is too cold in the refrigerator/ crisper

The compressor in your new refrigerator regulates temperature more efciently and uses less energy than older models. During various stages of operation, you may hear normal operating sounds that are unfamiliar.

The following noises are normal:

■ Buzzing/Clicking - Heard when the water valve opens and closes to dispense water or ll the

ice maker. If the refrigerator is connected to a water line, this is normal. If the refrigerator is not connected to a water line, turn off the ice maker.

■ Repetitive Clicking - Dual evaporator valve regulating the cooling operation.

■ Cracking/Clatter - Heard when ice is ejected from the ice maker mold and then falls into the ice

storage bin.

■ Popping - Heard when the inside walls contract/expand, especially during initial cool-down.

■ Hissing/Dripping - Flow of refrigerant, or ow of oil in the compressor.

■ Pulsating/Whirring - Heard when the fans/compressor adjust to optimize performance during

normal operation.

■ Rattling - Heard when water passes through the water line, or due to the ow of refrigerant. Rattling

may also come from items placed on top of the refrigerator.

■ Water running or gurgling - Heard when ice melts during the defrost cycle and water runs into the

drain pan.

■ Sizzling - Heard when water drips onto the heater during the defrost cycle.

■ Vibration - The refrigerator may not be steady. Adjust the leveling screws and lower the leveling

foot until it is rmly against the oor. See “Refrigerator Leveling, Door Closing and Alignment.”

■ New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool

completely. NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either compartment

(refrigerator or freezer) more quickly.

■ Cooling is turned off - Turn on cooling. See “Using the Controls” in the User Instructions or User

Guide.

■ Doors are opened often or not closed completely - This allows warm air to enter the refrigerator.

Minimize door openings, keep the doors fully closed, and make sure both doors are properly sealed.

■ Air vents are blocked - Remove items that are immediately in front of the vents.

■ Large amount of warm food recently added - Allow several hours for the refrigerator to return to

its normal temperature.

■ Controls are not set correctly for the surrounding conditions - Adjust the controls to a colder

setting. Check the temperature again in 24 hours.

■ Controls are not set correctly for the surrounding conditions - Adjust the controls to a warmer

setting. Check the temperature again in 24 hours.

■ Ice storage bin is not in the correct position - See “Ice Maker and Ice Storage Bin” in the User

Instructions or User Guide.

■ Air vents are blocked - Remove items that are immediately in front of the vents.

Temperature is too warm/cold in the exterior drawer

Interior moisture buildup

Frost/Ice buildup in the freezer compartment

■ Control is not set correctly for the items stored in the drawer - Adjust the temperature setting.

See “Temperature Controlled Exterior Drawer” in the User Instructions or User Guide.

NOTE: Some moisture buildup is normal. Clean with a soft dry cloth.

■ Room is humid - A humid environment contributes to moisture buildup. Only use the refrigerator in

an indoor location, with as little humidity as possible.

■ Doors are opened often or not closed completely - This allows humid air to enter the refrigerator.

Minimize door openings, keep the doors fully closed, and make sure both doors are properly sealed.

■ The drawer is opened often or left open - Minimize drawer openings and close drawer completely

after use.

■ Poor drawer seal - Ensure drawer seal is making full contact with the cabinet to allow for an

adequate seal.

■ Temperature control(s) are not set correctly - See “Using the Controls” (in the User Instructions

or User Guide) for recommended temperature settings.

WARNING

Explosion Hazard

Use nonflammable cleaner.

Failure to do so can result in death, explosion, or fire.

DOORS AND LEVELING Possible Causes and/or Recommended Solutions

Doors are difcult to open

Doors will not close completely

Doors appear to be uneven

Refrigerator unsteady or it rolls forward when opening and closing doors or drawers

■ Gaskets are dirty or sticky - Clean the gaskets and contact surfaces with mild soap and warm

water. Rinse and dry with a soft cloth.

■ Door is blocked open - Move food packages away from the door. Make sure all bins and shelves

are in their correct positions. Make sure all packaging materials have been removed.

■ Doors need to be aligned, or refrigerator needs to be leveled - See “Refrigerator Leveling, Door

Closing and Alignment.”

■ Refrigerator brake feet are not snug against the oor - Remove the base grille. Turn both brake

feet (one on each side) clockwise, the same amount, until they are snug against the oor. See “Refrigerator Leveling, Door Closing and Alignment.”

WARNING

Cut Hazard

Use a sturdy glass when dispensing ice.

Failure to do so can result in cuts.

ICE AND WATER Possible Causes and/or Recommended Solutions

Ice maker is not producing ice, not producing enough ice, or producing small/ hollow ice

■ Refrigerator is not connected to a water supply, or the water supply shutoff valve is not fully

turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is fully open.

■ Kink in the water source line - A kink in the water line can reduce water ow, resulting in

decreased ice production, small ice cubes, and/or hollow or irregularly-shaped ice. Straighten the water line.

■ Ice maker is not turned on - Turn on the ice maker. See “Ice Maker and Storage Bin” in the User

Instructions or User Guide.

■ New installation - After connecting the refrigerator to a water source, ush the water system. (See

“Water and Ice Dispensers” in the User Instructions or User Guide) Wait 24 hours for ice production to begin. Wait 72 hours for full ice production. Discard the rst three batches of ice produced.

■ Refrigerator door is not closed completely - Close the door rmly. If it does not close completely,

see “The doors will not close completely.”

■ A water lter is installed on the refrigerator - Remove the water lter and operate the ice maker.

If ice volume improves, then the lter may be clogged or incorrectly installed. Replace lter or install it correctly.

■ Large amount of ice was recently removed - Allow sufcient time for the ice maker to produce

more ice.

■ Ice is jammed in the ice maker ejector arm - Remove ice from the ejector arm using a plastic

utensil.

■ Inadequate water pressure - Verify that the household has adequate water pressure. See “Water

Supply Requirements.”

■ Water lter is installed incorrectly - Make sure the lter is properly installed. See “Water Filtration

System” in the User Instructions or User Guide.

■ A reverse osmosis water ltration system is connected to your cold water supply - This can

decrease water pressure. See “Water Supply Requirements.”

NOTE: If questions remain regarding water pressure, contact a licensed, qualied plumber.

Ice/Water dispenser will not operate properly

Ice or water has an off-taste, odor, or gray color

■ New installation - After connecting the refrigerator to a water source, ush the water system. (See

■ Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and

make sure the ice storage bin is rmly in position. See “Ice Maker and Storage Bin” in the User Instructions or User Guide.

■ Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery

chute - Remove or separate the clogged ice, using a plastic utensil if necessary. Clean the ice delivery chute and the bottom of the ice storage bin using a warm damp cloth, then dry both thoroughly. To avoid clogging and to maintain a fresh supply of ice, empty the storage bin and clean both the storage bin and the delivery chute every 2 weeks.

■ Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers” in the User

Instructions or User Guide.

■ Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on the

door, temporarily switch from crushed ice to cubed ice to clear the jam.

■ Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing. Wait a

few minutes for the dispenser to reset, then resume dispensing. Take large amounts of ice directly from the ice bin, not through the dispenser.

■ Water pressure to the home is not at or above 35 psi (241 kPa) - The water pressure to the home

affects the ow from the dispenser. See “Water Supply Requirements.”

■ Water lter is clogged or incorrectly installed - Replace lter or reinstall it correctly. See “Water

Filtration System” in the User Instructions or User Guide.

■ New plumbing connections - New plumbing connections can result in off-avored or discolored

ice or water. This problem should go away over time.

■ Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the ice

maker to produce new ice.

■ Odor has transferred from food - Use airtight moisture-proof packaging to store food.

Water dispenser will not operate properly

■ Use of non-recommended water supply line - Odors and tastes can transfer from certain

materials used in non-recommended water supply lines. Use only a recommended water supply line. See “Water Supply Requirements.”

■ There are minerals (such as sulfur) in the water - A water lter may need to be installed in order

to remove the minerals.

■ Water lter was recently installed or replaced - Gray or dark discoloration in ice or water

indicates that the water ltration system needs additional ushing. See “Water and Ice Dispensers” in the User Instructions or User Guide.

■ Doors not closed completely - Make sure both doors are rmly closed. (On some models, only the

freezer door must be closed in order to operate the dispenser.)

■ Refrigerator is not connected to a water supply, or the water supply shutoff valve is not

turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is fully open.

■ Kink in the water source line - A kink in the water line can reduce water ow to the dispenser.

Straighten the water line.

■ Water pressure to the home is not at or above 35 psi (241 kPa) - The water pressure to the home

affects the ow from the dispenser. See “Water Supply Requirements.”

■ New installation - After connecting the refrigerator to a water source, ush the water system. See

“Water and Ice Dispensers” in the User Instructions or User Guide.

■ Water dispenser measured ll feature is not dispensing an accurate amount of water -

Calibrate the water dispenser. See “Water and Ice Dispensers” in the User Instructions or User Guide.

■ Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers” in the User

Instructions or User Guide.

■ Water lter is clogged or incorrectly installed - Replace lter or reinstall it correctly. See “Water

Filtration System” in the User Instructions or User Guide.

■ A reverse osmosis water ltration system is connected to your cold water supply - This can

decrease water pressure. See “Water Supply Requirements.”

NOTE: If questions remain regarding water pressure, contact a licensed, qualied plumber.

Water is leaking or dripping from the dispenser

NOTE: After dispensing, a few additional drops of water are normal.

■ Glass was not held under the dispenser long enough - Hold the glass under the dispenser for 2

to 3 seconds after releasing the dispenser pad/lever.

■ New installation, or water lter was recently installed or replaced - Air in the water lines causes

the water dispenser to drip. Flush the water system to remove the air in the water lines. See “Water and Ice Dispensers” in the User Instructions or User Guide.

■ Residual ice in the dispenser chute is melting - Make sure the ice chute is free of ice shavings or

pieces.

Water is leaking from the back of the refrigerator

Water from the dispenser is not cool enough (on some models)

■ Water line connections are not fully tightened - Make sure all connections are rmly tightened.

See “Connect Water Supply.”

NOTE: Water from the dispenser is chilled to 50°F (10°C).

■ New installation - Allow 24 hours after installation for the water supply to cool completely.

■ Recently dispensed a large amount of water - Allow 24 hours for the new water supply to cool

completely.

■ Water has not been recently dispensed - The rst glass of water may not be cool. Discard the

rst glass of water dispensed.

■ Refrigerator is not connected to a cold water pipe - Make sure the refrigerator is connected to a

cold water pipe. See “Water Supply Requirements.”

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