THANK YOU for purchasing this high-quality product. If you should experience a problem not covered in TROUBLESHOOTING or
REFRIGERATOR
USER INSTRUCTIONS
W10571759A
PROBLEM SOLVER, please visit our website at www.whirlpool.com for additional information. If you still need assistance, call us
at 1-800-253-1301. In Canada, visit our website at www.whirlpool.ca or call us at 1-800-807-6777.
You will need your model and serial number, located on the inside wall of the refrigerator compartment.
You can be killed or seriously injured if you don't immediately
You
can be killed or seriously injured if you don't
follow
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
follow instructions.
instructions.
DANGER
WARNING
IMPORTANT SAFETY INSTRUCTIONS
WARNING:
To reduce the risk of fire, electric shock, or injury when using your refrigerator, follow these basic precautions:
SAVE THESE INSTRUCTIONS
■ Plug into a grounded 3 prong outlet.
■ Do not remove ground prong.
■ Do not use an adapter.
■ Do not use an extension cord.
■ Disconnect power before servicing.
■ Replace all parts and panels before operating.
■ Remove doors from your old refrigerator.
■ Use nonflammable cleaner.
■ Keep flammable materials and vapors, such as gasoline,
away from refrigerator.
■ Use two or more people to move and install refrigerator.
■ Disconnect power before installing ice maker (on ice maker
kit ready models only).
■ Use a sturdy glass when dispensing ice (on some models).
■ Do not hit the refrigerator glass doors (on some models).
State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals known to the State of California to cause cancer.
WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other
reproductive harm.
2
Proper Disposal of
WARNING
Suffocation Hazard
Remove doors from your old refrigerator.
Failure to do so can result in death or brain damage.
Important information to know about disposal of
refrigerants:
Dispose of refrigerator in accordance with Federal and Local
regulations. Refrigerants must be evacuated by a licensed,
EPA certified refrigerant technician in accordance with
established procedures.
MONTHS
REPLACE
Your Old Refrigerator
IMPORTANT: Child entrapment and suffocation are not problems
of the past. Junked or abandoned refrigerators are still dangerous,
even if they will sit for “just a few days.” If you are getting rid of
your old refrigerator, please follow these instructions to help
prevent accidents.
Before You Throw Away Your Old Refrigerator or Freezer:
■ Take off the doo rs.
■ Leave the shelves in place so that children may not easily
climb inside.
REFRIGERATOR USE
Install Air Filter (on some models)
On some models, your refrigerator's accessory packet includes
an air filter, which must be installed prior to use. On some models,
the air filter is already installed at the factory.
The air filter reduces the buildup of odors. This helps to maintain a
cleaner environment inside the refrigerator.
Installing the Air Filter (on some models)
The filter should be installed behind the vented door, which is
located (depending on your model) along either the rear or left
interior wall near the top of the refrigerator compartment.
3. Snap the filter into place.
4. Close the vented door.
Installing the Filter Status Indicator (on some models)
The filter comes with a status indicator, which should be activated
and installed at the same time the air filter is installed.
1. Remove the air filter from its packaging.
2. Lift open the vented door.
1. Place the indicator face-down on a firm, flat surface.
2. Apply pressure to the bubble on the back of the indicator, until
the bubble pops to activate the indicator.
3. Lift open the vented air filter door. On some models, there are
notches behind the door.
4. On models with notches:
■ Slide the indicator down into the notches, facing outward.
NOTE: The indicator will not easily slide into the notches
if the rear bubble has not been popped.
■ Close the air filter door, and check that the indicator is
visible through the rectangular hole in the door.
3
On models without notches:
CAUTION: IRRITANT
MAY IRRITATE EYES AND SKIN. DANGEROUS FUMES
FORM WHEN MIXED WITH OTHER PRODUCTS.
Do not mix with cleaning products containing ammonia,
bleach or acids. Do not get in eyes, on skin or clothing. Do
not breathe dust. Keep out of reach of children.
FIRST AID TREATMENT: Contains potassium
permanganate. If swallowed, call a Poison Control Center or
doctor immediately. Do not induce vomiting. If in eyes, rinse
with water for 15 minutes. If on skin, rinse with water.
CAUTION
IR
R
ITA
N
T
Read cautions on back.
ATTENTION
IR
R
ITA
N
T
Lisez des prudences sur le revers.
CAUTION
IRRITANT
Read cautions on back.
ATTENTION
IRRITANT
Lire les mises en garde au dos.
Whirlpool Corporation, Benton Harbor MI 49022
■ Store the indicator in a visible place you will easily
remember - either inside the refrigerator, or elsewhere in
your kitchen or home.
Replacing the Air Filter
The disposable air filter should be replaced every 6 months, when
the status indicator has completely changed from white to red.
To order a replacement air filter, see “Accessories.”
1. Remove the old air filter by squeezing in on the side tabs.
2. Remove the old status indicator.
3. Install the new air filter and status indicator using the
instructions in the previous sections.
Installing the Produce Preserver (on some models)
Install Produce Preserver
(on some models)
On some models, your refrigerator's accessory packet includes a
Produce Preserver, which should be installed prior to use. On
some models, the Produce Preserver is already installed at the
factory.
The Produce Preserver absorbs ethylene, allowing the ripening
process of many produce items to slow down. As a result, certain
produce items will stay fresh longer.
Ethylene production and sensitivity varies depending on the type
of fruit or vegetable. To preserve freshness, it is best to separate
produce with sensitivity to ethylene from fruits that produce
moderate to high amounts of ethylene.
Sensitivity to
Ethylene
ApplesHighVery High
AsparagusMed.Very Low
BerriesLowLow
BroccoliHighVery Low
CantaloupeMed.High
CarrotsLowVery Low
Ethylene
Production
The Produce Preserver pouches should be installed in their
housing, which is located along an interior side wall of the crisper
or convertible drawer.
NOTE: For best performance, always use two pouches.
1. Remove the Produce Preserver pouches from their packaging.
Citrus FruitMed.Very Low
GrapesLowVery Low
LettuceHighVery Low
PearsHighVery High
SpinachHighVery Low
4
2. Lift up on the housing in order to remove it from its mounting
tab along the wall.
3. Open the housing by pulling up and out on the back of the top
of the housing.
4. Place both pouches inside the housing, then snap the housing
back together.
5. Place the housing back on the mounting tab along the wall.
Installing the Status Indicator (on some models)
MONTHS
REPLACE
The Produce Preserver comes with a status indicator, which
should be activated and installed at the same time the pouch is
installed.
1. Place the indicator face-down on a firm, flat surface.
2. Apply pressure to the bubble on the back of the indicator, until
the bubble pops to activate the indicator.
3. Slide open the cap on the Produce Preserver housing.
4. Place the indicator in the top of the housing, facing outward.
5. Slide the cap closed, and check that the indicator is visible
through the rectangular hole in the cap.
NOTE: The cap will not easily close if the indicator’s rear
bubble has not been popped.
Replacing the Produce Preserver (on some models)
IMPORTANT:
■ Wait 24 hours before you put food into the refrigerator. If you
add food before the refrigerator has cooled completely, your
food may spoil.
NOTE: Adjusting the set points to a colder than
recommended setting will not cool the compartments any
faster.
■ If the temperature is too warm or too cold in the refrigerator or
freezer, first check the air vents to be sure they are not
blocked before adjusting the controls.
■ The preset settings should be correct for normal household
usage. The controls are set correctly when milk or juice is as
cold as you like and when ice cream is firm.
■ Wait at least 24 hours between adjustments. Recheck the
temperatures before other adjustments are made.
To view and adjust the set points, press and hold the TEMP
button for 3 seconds. When adjust mode is activated, adjusting
information will appear on the display screen.
The disposable pouches should be replaced every 6 months,
when the status indicator has completely changed from white to
red.
To order replacements, see “Accessories.”
1. Remove the old pouches from the Produce Preserver housing.
2. Remove the old status indicator.
3. Install the new pouches and status indicator using the
instructions in the previous sections.
Using the Controls
The refrigerator and freezer controls are located on the dispenser
panel.
IMPORTANT: The display screen on the dispenser control panel
will turn off automatically and enter “sleep” mode when the
control buttons and dispenser pads have not been used for
2 minutes or more. While in “sleep” mode, the first press of a
control button will only reactivate the display screen, without
changing any settings.
■ Touch any control button on the dispenser panel to activate
the display screen. The home screen will appear as shown.
Adjusting the Controls
For your convenience, your refrigerator and freezer controls are
preset at the factory. When you first install your refrigerator, make
sure that the controls are still set to the “mid-settings.” The factory
recommended set points are 37°F (3°C) for the refrigerator and
0°F (-18°C) for the freezer.
NOTE: To view Celsius temperatures, press the LIGHT button
when adjust mode is activated. To return the display setting to
Fahrenheit, press LIGHT again.
■ When adjust mode is activated, the display screen shows the
refrigerator set point and “FRIDGE” appears.
■ Press LOCK to raise the set point, or press FAST ICE to lower
the set point.
■ When you have finished viewing (and adjusting if desired) the
refrigerator set point, press TEMP to change the display to
show the freezer set point. When the zone has been changed,
“FREEZER” appears on the display screen.
■ Press LOCK to raise the set point, or press FAST ICE to lower
the set point.
■ When you have finished viewing (and adjusting if desired) both
the refrigerator and freezer set points, press FILTER to save
the settings.
NOTE: To exit without saving changes, press ICE TYPE at any
time while in adjust mode, or allow about 60 seconds of
inactivity and adjust mode will turn off automatically.
When adjusting temperature set points, use the following chart as
a guide.
CONDITION:TEMPERATURE
ADJUSTMENT:
REFRIGERATOR too coldREFRIGERATOR Setting
1° higher
REFRIGERATOR too warm REFRIGERATOR Setting
1° lower
FREEZER too coldFREEZER Setting 1° higher
FREEZER too warm /
FREEZER Setting 1° lower
Too little ice
The set point range for the refrigerator is 33°F to 45°F (0°C to
7°C). The set point range for the freezer is -5°F to 5°F (-21°C to
-15°C).
5
Cooling On/Off
A
Your refrigerator and freezer will not cool when cooling is
turned off.
■ To turn cooling off, press and hold the LOCK and FILTER
buttons at the same time for 3 seconds.
IMPORTANT: To avoid unintentionally locking the dispenser
or changing other settings, be sure to press both buttons at
exactly the same time.
When cooling is off, “COOLING OFF” will appear on the
display screen.
■ Press and hold LOCK and FILTER for 3 seconds again to turn
cooling back on.
Additional Features
Fast Ice
The Fast Ice feature assists with temporary periods of heavy ice
use by increasing ice production over a 24-hour period.
IMPORTANT: This feature only works if the ice maker is turned
on. See “Ice Maker and Storage Bin.”
■ Press FAST ICE to turn on the Fast Ice feature. When the
feature is on, the Fast Ice icon will appear on the dispenser
display screen. The Fast Ice setting will remain on for 24 hours
unless manually turned off.
■ To manually turn off the Fast Ice feature, press FAST ICE again
or adjust the freezer temperature set point. The Fast Ice icon
will disappear when the feature is off.
NOTE: If increased ice production is desired at all times, change
the freezer set point to a lower setting. Setting the freezer to a
colder temperature may make some foods, such as ice cream,
harder.
Door Ajar Alarm
The Door Ajar Alarm feature sounds an alarm when the refrigerator
or freezer door is open for 5 minutes and the product cooling is
turned on. The alarm will repeat every 2 minutes. Close both
doors to turn it off. The feature then resets and will reactivate
when either door is left open again for 5 minutes.
NOTE: To mute the audible alarm while keeping the doors open,
such as while cleaning the inside of the refrigerator, press any
button on the control panel. The alarm sound will be temporarily
turned off, but the Door Ajar icon will still be displayed on the
dispenser control panel.
Convertible Drawer
Temperature Control
(on some models)
The control can be adjusted to properly chill meats or vegetables.
The air inside the pan is cooled to avoid “spot” freezing and can
be set to keep meats at the National Livestock and Meat Board
recommended storage temperatures of 28° to 32°F (-2° to 0°C).
To st ore me at :
Set the control to one of the three MEAT settings to store meat at
its optimal storage temperature.
To store vegetables:
Set the control to VEG to store vegetables at their optimal storage
temperatures.
NOTE: If food starts to freeze, move the control to the right (less
cold), toward the VEG setting. Remember to wait 24 hours
between adjustments.
Crisper Humidity Control
(on some models)
You can control the amount of humidity in the moisture-sealed
crisper. Adjust the control to any setting between LOW and HIGH.
LOW (open) for best storage of fruits and vegetables with skins.
HIGH (closed) for best storage of fresh, leafy vegetables.
Chilled Door Bin
(on some models)
Cool air from the freezer is directed to the refrigerator door bin
directly beneath the vents.
NOTE: The dairy compartment and can rack are not associated
with the Chilled Door Bin feature.
Chilled Door Bin Control
The chilled door bin control is located on the left-hand side of the
refrigerator compartment.
Dual Evaporator (on some models)
Some models come equipped with a dual sequential evaporation
system, which includes two separate evaporators for the
refrigerator and freezer compartments.
Dual evaporation results in higher humidity, which helps keep
foods in the refrigerator from spoiling as quickly and improves
food quality and freshness in the freezer due to decreased freezer
burn. In addition, the dual evaporation system helps keep food
smells in the refrigerator from transferring to ice in the freezer.
NOTE: The dual evaporation system is always activated when
your refrigerator is operating. You do not need to press any
buttons to turn it on.
6
■ Slide the door chill control to the left to reduce the flow of cold
air to the bin and make it less cold.
■ Slide the door chill control to the right to increase the flow of
cold air to the bin and make it colder.
Water and Ice Dispensers
NOTES:
■ The dispensing system will not operate when either door
(refrigerator or freezer) is open.
■ Allow 24 hours for the refrigerator to cool down and chill
water.
■ Allow 24 hours to produce the first batch of ice. Discard the
first three batches of ice produced. Wait 72 hours for full ice
production.
A. Chilled door bin control
■ The display screen on the dispenser control panel will turn off
A
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
WARNING
A
automatically and enter “sleep” mode when the control
buttons and dispenser pads have not been used for 2 minutes
or more. While in “sleep” mode, the first press of a control
button will only reactivate the display screen, without
changing any settings.
Flush the Water System
The display screen indicates which type of ice is selected.
Air in the water dispensing system can cause the water dispenser
to drip. After connecting the refrigerator to a water source or
replacing the water filter, flush the water system. Flushing the
water dispensing system forces air from the water line and filter,
and prepares the water filter for use.
NOTE: As air is cleared from the system, water may spurt out of
the dispenser.
1. Using a sturdy container, depress and hold the water
dispenser pad for 5 seconds, then release it for 5 seconds.
2. Repeat Step 1 until water begins to flow.
3. Once water begins to flow, continue depressing and releasing
the dispenser pad (5 seconds on, 5 seconds off) until a total of
3 gal. (12 L) has been dispensed.
Additional flushing may be required in some households.
The Water Dispenser
IMPORTANT:
■ Dispense at least 1 qt (1 L) of water every week to maintain a
fresh supply.
■ If the flow of water from the dispenser decreases, it could be
caused by low water pressure.
■ With the water filter removed, dispense 1 cup (237 mL) of
water. If 1 cup of water is dispensed in 8 seconds or less,
the water pressure to the refrigerator meets the minimum
requirement.
■ If it takes longer than 8 seconds to dispense 1 cup of
water, the water pressure to the refrigerator is lower than
recommended. See “Water Supply Requirements” or
“Troubleshooting” or “Problem Solver” for suggestions.
To Dispense Water:
1. Press a sturdy glass against the water dispenser pad. Hold
the glass close to the water dispenser spout to ensure that the
water dispenses into the glass.
CRUSHEDCUBED
For crushed ice, cubes are crushed before being dispensed. This
may cause a slight delay when dispensing crushed ice. Noise
from the ice crusher is normal, and pieces of ice may vary in size.
When changing from crushed to cubed, a few ounces of crushed
ice will be dispensed along with the first cubes.
To Dispense Ice:
1. Make sure the desired type of ice is selected. To switch
between cubed and crushed, press ICE TYPE.
2. Press a sturdy glass against the ice dispenser pad. Hold the
glass close to the ice guide to ensure that the ice dispenses
into the glass.
A. Water dispenser spout
2. Remove the glass to stop dispensing.
The Ice Dispenser
Ice dispenses from the ice maker storage bin in the freezer when
the dispenser pad is pressed. To turn off the ice maker, see “Ice
Maker and Storage Bin.”
Your ice maker can produce both crushed and cubed ice. Before
dispensing ice, select which type of ice you prefer by pressing the
ICE TYPE button.
A. Ice guide
IMPORTANT: You do not need to apply a lot of pressure to the
pad in order to activate the ice dispenser. Pressing hard will
not make the ice dispense faster or in greater quantities.
3. Remove the glass to stop dispensing.
NOTE: Ice may continue to dispense for several seconds after
removing the glass from the pad. The dispenser may continue
to make noise for a few seconds after dispensing.
The Dispenser Light
When you use the dispenser, the light will automatically turn on.
If you want the light to be on continuously, you may choose either
ON or DIM. The display screen indicates which mode is selected.
ONDIM
7
ON: Press LIGHT to turn the dispenser light on.
A
B
A
DIM: Press LIGHT a second time to select DIM mode. The
dispenser light will remain on, but at a lower intensity.
OFF: Press LIGHT a third time to turn the dispenser light off.
The dispenser lights are LEDs that cannot be changed. If it
appears that your dispenser lights are not working, see
“Troubleshooting” or “Problem Solver” for more information.
The Dispenser Lock
The dispenser can be turned off for easy cleaning or to avoid
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the refrigerator,
to the ice maker, or to the dispenser light. It simply deactivates the
controls and dispenser pads. To turn off the ice maker, see “Ice
Maker and Storage Bin.”
■ Press and hold LOCK for 3 seconds to lock the dispenser.
■ Press and hold LOCK a second time to unlock the dispenser.
The display screen indicates when the dispenser is locked.
LOCKEDUNLOCKED
Removing and Replacing the Ice Storage Bin:
1. Press down the release lever and tilt the bucket outward. Use
both hands to hold the base of the storage bin, then lift it up
and out.
A. Release lever
NOTE: It is not necessary to turn the ice maker control to the
OFF (right) position when removing the storage bin. The
sensor cover (“flipper door”), located on the right wall of the
freezer door, stops the ice maker from producing ice if the
door is open or the storage bin is removed.
Ice Maker and Storage Bin
■ Allow 24 hours to produce the first batch of ice. Discard the
first three batches of ice produced.
■ The quality of your ice will be only as good as the quality of the
water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well
maintained.
■ Do not use anything sharp to break up the ice in the storage
bin. This can cause damage to the ice container and the
dispenser mechanism.
■ Do not store anything on top of or in the ice maker or
storage bin.
Style 1
Turning the Ice Maker On/Off:
The On/Off switch can only be accessed when the ice storage bin
has been removed. The switch is located on the freezer door, on
the left side of the wall that surrounds the ice storage bin. See the
following section for bin removal instructions.
A. On/Off switch
B. Sensor cover
2. Replace the bin by sliding it onto the door, then tilting it back
into an upright position. The release lever will click when the
bin is securely in place.
Style 2
Turning the Ice Maker On/Off:
■ To turn ON the ice maker, simply lower the wire shutoff arm.
■ To manually turn off the ice maker, lift the wire shutoff arm to
the OFF (arm up) position and listen for the click. Ice can still
be dispensed, but no more can be made.
NOTE: The ice maker has an automatic shutoff to keep the
storage bin from overfilling during normal operation. As ice is
made, the ice cubes will fill the ice storage bin, and the ice cubes
will raise the wire shutoff arm to the OFF (arm up) position. Do not
force the wire shutoff arm up or down.
■ To turn on the ice maker, slide the control to the ON (left)
position.
■ To manually turn off the ice maker, slide the control to the
OFF (right) position.
NOTE: The ice maker has an automatic shutoff to keep the
storage bin from overfilling during normal operation. The ice
maker sensors will automatically stop ice production, but the
control will remain in the ON (left) position.
8
Removing and Replacing the Ice Storage Bin:
Do not use with water that is microbiologically unsafe or
of unknown quality without adequate disinfection before
or after the system. Systems certified for cyst reduction
may be used on disinfected waters that may contain
filterable cysts.
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
1. Pull the covering panel up from the bottom.
2. Lift the wire shutoff arm so it clicks into the OFF (up) position.
3. Lift up the front of the storage bin and pull it out.
4. Take the new filter out of its packaging and remove the covers
from the O-rings. Be sure the O-rings are still in place after the
covers are removed.
5. With the arrow pointing up, align the new filter with the filter
housing and slide it into place. The filter cover door will
automatically begin to close as the new filter is inserted.
6. Close the filter cover door completely in order to snap the filter
into place. You may need to press hard.
7. Flush the water system. See “Water and Ice Dispensers.”
REFRIGERATOR CARE
4. Replace the bin by pushing it in all the way or the dispenser
will not work.
5. To restart ice production, push the wire shutoff arm down to
the ON position. Make sure the door is closed tightly.
Water Filtration System
Water Filter Status Light
The water filter status light will help you know when to change
your water filter.
■ When the dispenser control panel’s water filter status display
changes to “ORDER,” this tells you that it is almost time to
change the water filter cartridge.
■ Replace the water filter cartridge when the water filter status
display changes to “REPLACE.”
NOTE: If water flow to your water dispenser or ice maker
decreases noticeably, change the filter sooner. The filter
should be replaced at least every 6 months, depending on
your water quality and usage.
Resetting the Filter Status
■ After changing the water filter, reset the status light by
pressing and holding the FILTER button for 3 seconds.
When the system is reset, the “ORDER” and “REPLACE”
icons will disappear from the display screen.
Changing the Water Filter
1. Locate the water filter in the top-right corner of the refrigerator
compartment.
2. Lift open the filter cover door. The filter will be released and
then be ejected as the door is opened.
3. When the door is completely open, pull the filter straight out.
NOTE: There may be some water in the filter. Some spilling
may occur. Use a towel to wipe up any spills.
Cleaning
Both the refrigerator and freezer sections defrost automatically.
However, clean both sections about once a month to avoid
buildup of odors. Wipe up spills immediately.
IMPORTANT: Because air circulates between both sections, any
odors formed in one section will transfer to the other. You must
thoroughly clean both sections to eliminate odors. To avoid odor
transfer and drying out of food, wrap or cover foods tightly.
To Clean Your Refrigerator:
NOTE: Do not use abrasive or harsh cleaners such as window
sprays, scouring cleansers, flammable fluids, cleaning waxes,
concentrated detergents, bleaches or cleansers containing
petroleum products on plastic parts, interior and door liners or
gaskets. Do not use paper towels, scouring pads, or other harsh
cleaning tools.
1. Unplug refrigerator or disconnect power.
2. Hand wash, rinse, and dry removable parts and interior
surfaces thoroughly. Use a clean sponge or soft cloth and a
mild detergent in warm water.
3. Wash stainless steel and painted metal exteriors with a clean
sponge or soft cloth and a mild detergent in warm water.
4. There is no need for routine condenser cleaning in normal
home operating environments. If the environment is
particularly greasy or dusty, or there is significant pet traffic in
the home, the condenser should be cleaned every 2 to
3 months to ensure maximum efficiency.
If you need to clean the condenser:
■ Remove the base grille. See the “Door Removal”
instructions, either in the User Instructions or the
Installation Instructions and Owner’s Manual, or in the
separate instruction sheet provided with your refrigerator.
■ Use a vacuum cleaner with a soft brush to clean the grille,
the open areas behind the grille and the front surface area
of the condenser.
■ Replace the base grille when finished.
5. Plug in refrigerator or reconnect power.
9
Lights
The interior and dispenser lights are LEDs that cannot be
changed.
■ If the dispenser lights do not appear to be working as
described in “Water and Ice Dispensers” (in the User
Instructions, User Guide, or Use & Care Guide) or if the interior
lights do not illuminate when either door is opened, call for
assistance or service. See either the front cover or the
Warranty for contact information.
Vacation and Moving Care
Vac ations
If You Choose to Leave Refrigerator On While You Are Away:
1. Use up any perishables and freeze other items.
2. If your refrigerator has an automatic ice maker and is
connected to the household water supply, turn off the water
supply to the refrigerator. Property damage can occur if the
water supply is not turned off.
3. If you have an automatic ice maker, turn off the ice maker.
NOTE: Depending on your model, raise the wire shutoff arm to
OFF (up) position or press the switch to OFF (right).
4. Empty the ice bin.
If You Choose to Turn Refrigerator Off Before You Leave:
1. Remove all food from the refrigerator.
2. If your refrigerator has an automatic ice maker:
■ Turn off the water supply to the ice maker at least one day
ahead of time.
■ When the last load of ice drops, raise the wire shutoff arm
to the OFF (up) position or move the switch to the OFF
(right) setting.
3. Depending on the model, turn the Refrigerator Control to OFF
or turn cooling off. See “Using the Controls” in the User
Instructions, User Guide, or Use & Care Guide.
4. Clean refrigerator, wipe it, and dry well.
5. Tape rubber or wood blocks to the tops of both doors to prop
them open far enough for air to get in. This stops odor and
mold from building up.
Moving
When you are moving your refrigerator to a new home, follow
these steps to prepare it for the move.
1. If your refrigerator has an automatic ice maker:
■ Turn off the water supply to the ice maker at least one day
ahead of time.
■ Disconnect the water line from the back of the refrigerator.
■ When the last load of ice drops, raise the wire shutoff arm
to the OFF (up) position or move the switch to the OFF
(right) setting.
2. Remove all food from the refrigerator and pack all frozen food
in dry ice.
3. Empty the ice bin.
4. Depending on the model, turn the Refrigerator Control to OFF
or turn cooling off. See “Using the Controls” in the User
Instructions, User Guide, or Use & Care Guide.
5. Unplug refrigerator.
6. Clean, wipe, and dry thoroughly.
7. Take out all removable parts, wrap them well, and tape them
together so they don’t shift and rattle during the move.
8. Depending on the model, raise the front of the refrigerator so it
rolls more easily OR screw in the leveling legs so they don't
scrape the floor. See “Adjust the Doors” or “Door Removal,
Leveling and Alignment.”
9. Tape the doors closed and tape the power cord to the back of
the refrigerator.
When you get to your new home, put everything back and refer to
the Installation Instructions for preparation instructions. Also, if
your refrigerator has an automatic ice maker, remember to
reconnect the water supply to the refrigerator.
10
PROBLEM SOLVER
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
In the U.S.A., www.whirlpool.com In Canada, www.whirlpool.ca
GENERAL OPERATIONPossible Causes and/or Recommended Solutions
Refrigerator
will not operate
■ Not connected to an electrical supply - Plug the power cord into a grounded 3 prong outlet.
Do not use an extension cord.
■ No power to the electrical outlet - Plug in a lamp to see if the outlet is working.
■ Household fuse has blown or circuit breaker has tripped - Replace the fuse or reset the circuit
breaker. If the problem continues, contact a licensed electrician.
■ Control or cooling is not turned on - Turn on the refrigerator control, or turn cooling on.
See “Using the Controls.”
■ New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool
completely.
NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either
compartment (refrigerator or freezer) more quickly.
Motor seems to
run too much
■ Your new refrigerator has an energy-efficient motor - The refrigerator may run longer than
you’re used to, because the compressor and fans operate at lower speeds that are more
energy-efficient. This is normal.
NOTE: Your refrigerator may run even longer if the room is warm, a large load of food is added,
the doors are opened often, or if a door has been left open.
Refrigerator seems noisyThe compressor in your new refrigerator regulates temperature more efficiently and uses less energy
than older models. During various stages of operation, you may hear normal operating sounds that
are unfamiliar.
The following noises are normal:
■ Buzzing/Clicking - Heard when the water valve opens and closes to dispense water or fill the ice
maker. If the refrigerator is connected to a water line, this is normal. If the refrigerator is not
connected to a water line, turn off the ice maker.
■ Cracking/Crashing - Heard when ice is ejected from the ice maker mold.
■ Popping - Heard when the inside walls contract/expand, especially during initial cooldown.
■ Pulsating/Whirring - Heard when the fans/compressor adjust to optimize performance during
normal operation.
■ Rattling - Heard when water passes through the water line, or due to the flow of refrigerant.
Rattling may also come from items placed on top of the refrigerator.
■ Water running or gurgling - Heard when ice melts during the defrost cycle and water runs into
the drain pan.
■ Sizzling - Heard when water drips onto the heater during the defrost cycle.
11
GENERAL OPERATIONPossible Causes and/or Recommended Solutions
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
Temperature is too warm■ New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool
completely.
NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either
compartment (refrigerator or freezer) more quickly.
■ Doors are opened often or not closed completely - This allows warm air to enter the
refrigerator. Minimize door openings, keep the doors fully closed, and make sure both doors are
properly sealed.
■ Air vents are blocked - Remove items that are immediately in front of the vents.
■ Large amount of warm food recently added - Allow several hours for the refrigerator to return
to its normal temperature.
■ Controls are not set correctly for the surrounding conditions - Adjust the controls to a colder
setting. Check the temperature again in 24 hours.
Temperature is too cold■ Controls are not set correctly for the surrounding conditions - Adjust the controls to a
warmer setting. Check the temperature again in 24 hours.
■ Top refrigerator shelf is colder than lower shelves - On some models, air from the freezer
enters the refrigerator compartment through vents near the top refrigerator shelf. As a result, the
top shelf can be slightly colder than lower shelves.
■ Air vents are blocked - Remove items that are immediately in front of the vents.
Interior moisture buildupNOTE: Some moisture buildup is normal. Clean with a soft dry cloth.
■ Room is humid - A humid environment contributes to moisture buildup. Use the refrigerator only
in an indoor location, with as little humidity as possible.
■ Doors are opened often or not closed completely - This allows humid air to enter the
refrigerator. Minimize door openings, keep the doors fully closed, and make sure both doors are
properly sealed.
Interior lights do not work
Dispenser lights
do not work
(on some models)
■ Doors have been open for an extended period of time - Close the doors to reset the lights.
■ Light bulb is loose in the socket or has burned out - On models with incandescent interior
light bulbs, tighten or replace the bulb. See “Lights.”
NOTE: On models with LED lights, call for assistance or service if the interior lights do not illuminate
when either door is opened. See either the front cover or the Warranty for contact information.
■ Dispenser light is turned off - On some models, if the dispenser light is set to OFF, the light will
turn on only when a dispenser pad/lever is pressed. If you want the dispenser light to stay on
continuously, select a different setting. See “Water and Ice Dispensers.”
■ Dispenser light is set to AUTO or NIGHT LIGHT - On some models, if the dispenser light is set
to AUTO or NIGHT LIGHT, make sure the dispenser light sensor is not blocked. See “Water and
Ice Dispensers.”
NOTE: On models with LED lights, call for assistance or service if the dispenser lights do not operate
correctly. See either the front cover or the Warranty for contact information.
DOORS AND LEVELINGPossible Causes and/or Recommended Solutions
Doors are difficult to open■ Gaskets are dirty or sticky - Clean the gaskets and contact surfaces with mild soap and warm
12
water. Rinse and dry with a soft cloth.
DOORS AND LEVELINGPossible Causes and/or Recommended Solutions
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
WARNING
Doors will not
close completely
Doors appear to be uneven
■ Door is blocked open - Move food packages away from the door. Make sure all bins and
shelves are in their correct positions. Make sure all packaging materials have been removed.
■ Doors need to be aligned, or refrigerator needs to be leveled - See the leveling and door
alignment instructions.
Refrigerator rocks
and is not stable
■ Refrigerator is not level - To stabilize the refrigerator, remove the base grille and lower the
leveling feet until they touch the floor. See the leveling and door alignment instructions.
ICE AND WATERPossible Causes and/or Recommended Solutions
Ice maker is not
producing ice,
not producing
enough ice,
or producing
small/hollow ice
■ Refrigerator is not connected to a water supply, or the water supply shutoff valve is not fully
turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is
fully open.
■ Kink in the water source line - A kink in the water line can reduce water flow, resulting in decreased ice
production, small ice cubes, and/or hollow or irregularly-shaped ice. Straighten the water line.
■ Ice maker is not turned on - Turn on the ice maker. See “Ice Maker and Storage Bin.”
■ New installation - After connecting the refrigerator to a water source, flush the water system.
(See “Water and Ice Dispensers.”) Wait 24 hours for ice production to begin. Wait 72 hours for full ice
production. Discard the first three batches of ice produced.
■ Large amount of ice was recently removed - Allow sufficient time for the ice maker to produce
more ice.
■ Ice is jammed in the ice maker ejector arm - Remove ice from the ejector arm using a plastic utensil.
■ Inadequate water pressure - Verify that the household has adequate water pressure. See “Water
Supply Requirements.”
■ Water filter is installed incorrectly - Make sure the filter is properly installed. See “Water Filtration
System.”
■ A reverse osmosis water filtration system is connected to your cold water supply - This can
decrease water pressure. See “Water Supply Requirements.”
NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.
13
ICE AND WATERPossible Causes and/or Recommended Solutions
Ice dispenser
will not operate
properly
Ice or water has an
off-taste, odor,
or gray color
■ Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the
freezer door must be closed in order to operate the dispenser.)
■ New installation - After connecting the refrigerator to a water source, flush the water system.
(See “Water and Ice Dispensers.”) Wait 24 hours for ice production to begin. Wait 72 hours for full ice
production. Discard the first three batches of ice produced.
■ Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and make sure
the ice storage bin is firmly in position. See “Ice Maker and Storage Bin.”
■ Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery
chute - Remove or separate the clogged ice, using a plastic utensil if necessary. Clean the ice delivery
chute and the bottom of the ice storage bin using a warm damp cloth, then dry both thoroughly. To avoid
clogging and to maintain a fresh supply of ice, empty the storage bin and clean both the storage bin and
the delivery chute every 2 weeks.
■ Wrong ice has been added to the storage bin - Use only ice cubes produced by the current ice maker.
■ Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers.”
■ Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on the door,
temporarily switch from crushed ice to cubed ice to clear the jam.
■ Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing. Wait a few
minutes for the dispenser to reset, then resume dispensing. Take large amounts of ice directly from the
ice bin, not through the dispenser.
■ Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the home
affects the flow from the dispenser. See “Water Supply Requirements.”
■ Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See “Water
Filtration System.”
■ New plumbing connections - New plumbing connections can result in off-flavored or discolored ice or
water. This problem should go away over time.
■ Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the ice maker to
produce new ice.
■ Odor has transferred from food - Use airtight moisture-proof packaging to store food.
■ Use of non-recommended water supply line - Odors and tastes can transfer from certain materials
used in non-recommended water supply lines. Use only a recommended water supply line. See “Water
Supply Requirements.”
■ There are minerals (such as sulfur) in the water - A water filter may need to be installed in order to
remove the minerals.
■ Water filter was recently installed or replaced - Gray or dark discoloration in ice or water indicates
that the water filtration system needs additional flushing. See “Water and Ice Dispensers.”
Water dispenser
will not operate
properly
14
■ Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the
freezer door must be closed in order to operate the dispenser.)
■ Refrigerator is not connected to a water supply, or the water supply shutoff valve is not
turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is
fully open.
■ Kink in the water source line - A kink in the water line can reduce water flow to the dispenser.
Straighten the water line.
■ Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the home
affects the flow from the dispenser. See “Water Supply Requirements.”
■ New installation - After connecting the refrigerator to a water source, flush the water system.
See “Water and Ice Dispensers.”
■ Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers.”
■ Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See “Water
Filtration System.”
■ A reverse osmosis water filtration system is connected to your cold water supply - This can
decrease water pressure. See “Water Supply Requirements.”
NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.
ICE AND WATERPossible Causes and/or Recommended Solutions
Water is leaking or
dripping from the
dispenser
Water is leaking
from the back of the
refrigerator
Water from the
dispenser is
not cool enough
(on some models)
NOTE: After dispensing, a few additional drops of water are normal.
■ Glass was not held under the dispenser long enough - Hold the glass under the dispenser for
2 to 3 seconds after releasing the dispenser pad/lever.
■ New installation, or water filter was recently installed or replaced - Air in the water lines causes the
water dispenser to drip. Flush the water system to remove the air in the water lines. See “Water and Ice
Dispensers.”
■ Residual ice in the dispenser chute is melting - Make sure the ice chute is free of ice shavings or
pieces.
■ Water line connections are not fully tightened - Make sure all connections are firmly tightened. See
“Connect Water Supply.”
NOTE: Water from the dispenser is chilled to 50°F (10°C).
■ New installation - Allow 24 hours after installation for the water supply to cool completely.
■ Recently dispensed a large amount of water - Allow 24 hours for the new water supply to cool
completely.
■ Water has not been recently dispensed - The first glass of water may not be cool. Discard the first
glass of water dispensed.
■ Refrigerator is not connected to a cold water pipe - Make sure the refrigerator is connected to a cold
water pipe. See “Water Supply Requirements.”
ACCESSORIES
The following accessories are available for your refrigerator.
To order an accessory, call 1-800-442-9991 and ask for the part
number listed below or contact your authorized Whirlpool dealer.
In Canada, call 1-800-807-6777.
®
affresh
Order Part #W10355016
In Canada, order Part #W10355016B
affresh® Stainless Steel Wipes:
Order Part #W10355049
In Canada, order Part #W10355049B
affresh
Order Part #W10355010
In Canada, order Part #W10355010B
Water Filter:
Order Part #W10295370A (P4RFWB)
Air Filter:
Order Part #W10311524
Produce Preserver:
Order Part #W10346771
Stainless Steel Cleaner:
®
Kitchen & Appliance Cleaner:
WATER FILTER
CERTIFICATIONS
15
PERFORMANCE DATA SHEET
*
**
†
††
Class I particle size: >0.5 to <1 um
Test requirement is at least 100,000 particles/mL of AC Fine Test Dust.
Based on the use of Cryptosporidium parvum oocysts
Fibers greater than 10 um in length
® NSF is a registered trademark of NSF International.
Water Filtration System
Model P5WB2L/P4RFWB Capacity 200 Gallons (757 Liters)
System tested and certified by NSF International against NSF/ANSI
Standard 42 for the reduction of Chlorine Taste and Odor, and Particulate
Class I*; and against NSF/ANSI Standard 53 for the reduction of Live
Cysts, Asbestos, Lead, Lindane, Toxaphene, Atrazine, and 2,4 - D.
This system has been tested according to NSF/ANSI Standards 42 and 53 for the reduction of the substances listed below.
The concentration of the indicated substances in water entering the system was reduced to a concentration less than or equal to
the permissible limit for water leaving the system, as specified in NSF/ANSI Standards 42 and 53.
Test Parameters: pH = 7.5 ± 0.5 unless otherwise noted. Flow = 0.5 gpm (1.9 Lpm). Pressure = 60 psig (413.7 kPa).
Temp. = 68°F to 71.6°F (20°C to 22°C). Rated service capacity = 200 gallons (757 liters).
NSF Reduction
Requirements
50% reduction
85% reduction
NSF Reduction
Requirements
99.95%160,000/L50,000/L min. 54/L
0.010 mg/L
0.010 mg/L
Average
Influent
2.0 mg/L
7,300,000 #/mL
Average
Influent
0.160 mg/L
0.140 mg/L
Influent Challenge
Concentration
2.0 mg/L ± 10%
At least 10,000 particles/mL
Influent Challenge
Concentration
7
to 108 fibers/L
0.15 mg/L ± 10%
0.15 mg/L ± 10%
††
Maximum
Effluent
0.20 mg/L
75,000 #/mL
Maximum
Effluent
0.17 MFL9999
0.001 mg/L
0.005 mg/L
Minimum %
Reduction
97
99
**
Minimum %
†
Reduction
99.9799.99
99.4
98.6
Average %
Reduction
97.2
99.4
Average %
Reduction
99.4
98.6
■ It is important that operational, maintenance, and filter
replacement requirements be carried out for the product to
perform as advertised. Property damage can occur if all
instructions are not followed.
■ Use replacement filter P4RFWB, part #W10295370A.
2013 suggested retail price of $39.99 U.S.A./$49.99 Canada.
Prices are subject to change without notice.
Style 1 – When the water filter status display changes from
“GOOD” to “ORDER,” order a new filter. When the filter
indicator reads “REPLACE,” it is recommended that you
replace the filter.
Style 2 – When the filter indicator changes from green to
yellow, order a new filter. When the indicator changes from
yellow to red, it is recommended that you replace the filter.
Style 3 – When the filter indicator reads 10%, order a new
filter. When the indicator reads 0%, it is recommended that
you replace the filter.
Style 4 – Press FILTER to check the status of your water filter.
If the filter indicator light is yellow, order a new filter. If the filter
indicator light is red, it is recommended that you replace the
filter.
■ After changing the water filter, flush the water system. See
“Water and Ice Dispensers” or “Water Dispenser” in the User
Instructions or User Guide.
■ These contaminants are not necessarily in your water supply.
While testing was performed under standard laboratory
conditions, actual performance may vary.
■ The product is for cold water use only.
■ The water system must be installed in compliance with state
and local laws and regulations.
■ Do not use with water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or after
the system. Systems certified for cyst reduction may be used
on disinfected waters that may contain filterable cysts.
■ Refer to the “Warranty” section (in the User Instructions or
User Guide) for the Manufacturer’s name, address and
telephone number.
■ Refer to the “Warranty” section (in the User Instructions or
User Guide) for the Manufacturer’s limited warranty.
Application Guidelines/Water Supply Parameters
Water Supply
Water Pressure
Water Temperature
Service Flow Rate
City or Well
30 - 120 psi (207 - 827 kPa)
33° - 100°F (0.6° - 37.8°C)
0.5 gpm (1.9 Lpm) @ 60 psi
16
WHIRLPOOL CORPORATION MAJOR APPLIANCE
WARRANTY
LIMITED WARRANTY
For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or
furnished with the product, Whirlpool Corporation or Whirlpool Canada LP (hereafter “Whirlpool”) will pay for Factory Specified Parts
and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased. Service must be
provided by a Whirlpool designated service company. YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY
SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. This limited warranty is valid only in the United States or Canada and applies
only when the major appliance is used in the country in which it was purchased. Proof of original purchase date is required to obtain
service under this limited warranty.
ITEMS EXCLUDED FROM WARRANTY
This limited warranty does not cover:
1. Replacement parts or repair labor if this major appliance is used for other than normal, single-family household use or when it is
used in a manner that is inconsistent to published user or operator instructions and/or installation instructions.
2. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or
repair house fuses, or to correct house wiring or plumbing.
3. Service calls to repair or replace appliance light bulbs, air filters or water filters. Consumable parts are excluded from warranty
coverage.
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in
accordance with electrical or plumbing codes, or use of products not approved by Whirlpool.
5. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage
results from defects in materials or workmanship and is reported to Whirlpool within 30 days from the date of purchase.
6. Any food or medicine loss due to refrigerator or freezer product failures.
7. Pickup and delivery. This major appliance is intended to be repaired in your home.
8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
9. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an
authorized Whirlpool servicer is not available.
10. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance
with Whirlpool's published installation instructions.
11. Replacement parts or repair labor on major appliances with original model/serial numbers that have been removed, altered or
cannot be easily determined.
12. Discoloration, rust, or oxidation of stainless steel surfaces.
The cost of repair or replacement under these excluded circumstances shall be borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces
do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This
warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow
the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This
warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
If outside the 50 United States and Canada, contact your authorized Whirlpool dealer to determine if another warranty applies.7/12
For additional product information, in the U.S.A., visit www.whirlpool.com.
In Canada, visit www.whirlpool.ca.
If you do not have access to the Internet and you need assistance using your product or you would like to schedule service, you may
contact Whirlpool at the number below.
Have your complete model number ready. You can find your model number and serial number on the label, located on the inside wall of
the refrigerator compartment.
For assistance or service in the U.S.A., call 1-800-253-1301. In Canada, call 1-800-807-6777.
If you need further assistance, you can write to Whirlpool with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Please keep all provided instructions and your model number information for future reference.
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
17
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