Whirlpool W10560163B, W10560164A-SP User Manual

TOP-LOADING

LAVEUSE À CHARGEMENT

WASHER

USE AND CARE GUIDE

Para una versión de estas instrucciones en español, visite www.whirlpool.com

Table of Contents

WASHER SAFETY .........................................................2

WHAT’S NEW UNDER THE LID? .................................3

CONTROL PANEL AND FEATURES ............................4

CYCLE GUIDE ............................................................... 5

USING YOUR WASHER ................................................6

WASHER MAINTENANCE ............................................8

TROUBLESHOOTING ................................................. 10

WARRANTY .................................................................14

ASSISTANCE OR SERVICE ........................ Back Cover

PAR LE DESSUS

GUIDE D’UTILISATION ET

D’ENTRETIEN

Table des matières

SÉCURITÉ DE LA LAVEUSE ......................................15

QUOI DE NEUF SOUS LE COUVERCLE? .................16

TABLEAU DE COMMANDE ET

CARACTÉRISTIQUES ................................................. 17

GUIDE DE PROGRAMMES ........................................19

UTILISATION DE LA LAVEUSE ..................................20

ENTRETIEN DE LA LAVEUSE ....................................23

DÉPANNAGE ............................................................... 25

GARANTIE ................................................................... 30

ASSISTANCE OU SERVICE ............ Couverture arrière

W10560163B W10560164A-SP

WASHER SAFETY

WHAT’S NEW UNDER THE LID?

Your new washer will operate differently than your past agitator-style washer.

Lid Lock

To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened. When this light is blinking, the washer is paused. When this light is off, the lid can be opened. After a cycle is started, water will enter washer and then lock. If you need to open the lid to add a garment after this point, you must press START/Pause and wait for the lid to unlock. The lid will only unlock after washer movement has stopped. Depending on when in the cycle you try to pause, it may take several seconds to several minutes for the lid to unlock. Press START/ Pause to resume the cycle.

Sounds

At different stages of the wash cycle, you may hear sounds and pauses that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the agitator tests for load balance or moves the load. And, sometimes, you may hear nothing at all as the washer allows time for clothes to soak.

Sensing

This washer will perform a series of spins to check for load balance. During this time, a series of clicks and a whirring noise signal that sensing technology is determining if there is an off-balance load.

IMPORTANT:

• After the washer basket lls to the selected water level, the lid must be closed before the wash cycle can start. If lling stops with the lid open, close lid and press START button.

• Rinse option must be selected to 1 Rinse with Softener or 2 Rinses with Softener to ensure fabric softener dispenses at the correct time.

Spray Rinse

Select cycles default to a spray rinse. During these

cycles, you will hear water enter the washer as the tub spins, allowing the rinse water to penetrate clothes. Check the “Cycle Guide” for details.

CONTROL PANEL AND FEATURES

Not all features and options are available on all models.

LOAD SIZE

Select the setting most suitable for your load. Small will add a low amount of water for smaller loads and Ex Large will add the most amount of water for large or bulky loads. Items need to move freely. Tightly packing can lead to poor cleaning performance and may increase wrinkling and tangling.

WASH TEMP

Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.

• On some models and cycles, warm and hot water may be cooler than your previous washer.

• Even in a cold and cool water wash, some warm water may be added to the washer to maintain a minimum temperature.

WASH CYCLE KNOB

Use the Wash Cycle knob to select cycles on your washer. Knob does not advance during the progress of the cycle, see cycle status lights for each stage of the process. See “Cycle Guide” for detailed descriptions of cycles.

RINSE OPTIONS

The following options may be added to most cycle. See “Cycle Guide” for additional details.

Appearance may vary.

1 RINSE

This option is used to limit a cycle to one rinse.

2 RINSES

This option can be used to automatically add a second rinse to most cycles.

1 RINSE with SOFTENER

This option must be selected if using fabric softener during a cycle. It ensures that fabric softener is added at the correct time in the rinse for even distribution.

2 RINSES with SOFTENER

This option turns on both the Fabric Softener and the 2 Rinses option.

432

START/PAUSE BUTTON

Press to start the selected cycle; press again to pause the cycle and unlock the lid. Press and hold for 3 seconds to cancel a cycle.

NOTE: If the washer is spinning, it may take several minutes to unlock the lid.

CYCLE STATUS LIGHTS INDICATOR

The Cycle Status Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers.

FILL When the START/Pause button is pressed, the washer will

If the lid is open when the water stops entering the

NOTE: Avoid opening lid during sensing phase. The

WASH You will hear the agitator moving the load. The motor

RINSE

ll to the selected water level. If the lid is closed when the washer is done lling the lid will lock and the washer will begin operation.

washer, the cycle will not begin until the lid has been closed and the START/Pause button is pressed. If the cycle has not been started within 10 minutes of the water lling the washer, the washer will pump out the water.

sensing process will start over when the washer is restarted. The FILL light may also come on during the Soak and Wash portions of the cycle. This is normal. To restart the washer after the lid has been opened press START.

sounds may change at different stages in the cycle. The wash time is determined by the selected soil level.

You will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on briey (short hum) to move the basket while lling. Fabric softener will be added if the 1 Rinse with Softener or 2 Rinses with Softener option was selected.

Some cycles use spray rinsing. After draining and spinning out wash water, the washer will continue to spin and spray in rinse water for the entire rinse time.

SPIN

The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed.

DONE

Once the cycle is complete, this light will come on. Remove the load promptly for best results.

CYCLE GUIDE

For best fabric care, choose the cycle that best ts the load being washed. Not all cycles and options are available on all models.

LID LOCKED

To allow for higher spin speeds, the

lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened. When this light is blinking, the washer is paused. When this light is off, the lid can be opened.

If you need to open the lid, press START/Pause. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/Pause again to resume the cycle.

Items to wash: Cycle: Temperature*: Spin

Speed:

Cottons, linens, and mixed garment loads

No-iron fabrics, cottons, perm press, linens, synthetics

Machine-wash silks, hand-washed fabrics

Hand-washed garments or dripping wet items

Swimsuits and items requiring rinsing without detergent

No clothes in washer

NOTE: If you are using fabric softener, be sure to select the 1 Rinse with Softener or 2 Rinses with Softener option. *All rinses are cold.

Normal Light Hot

Normal Hot

Normal Heavy Hot

Casual

Regular

Casual

Light

Delicate Hot

Drain &

Spin

Rinse &

Spin

Clean Washer

with

affresh

Warm

Cool Cold

Tap Cold

Warm

Cool Cold

Tap Cold

Warm

Cool Cold

Tap Cold

Hot

Warm

Cool Cold

Tap Cold

Hot

Warm

Cool Cold

Tap Cold

Warm

Cool Cold

Tap Cold

N/A High This cycle uses a spin to shorten drying times for heavy

Cold rinse only High Combines a rinse and high speed spin for loads requiring

Hot

Warm

Cool Cold

Tab Cold

High Use this cycle for lightly soiled mixed loads. This cycle

features a spray rinse.

High Use this cycle for normally soiled cottons and mixed fabric

loads. This cycle features a spray rinse.

High Use this cycle for heavily soiled or sturdy items. This cycle

features a spray rinse. Use this cycle for cleaning the interior of the washer. See “Washer Care.”

Low Use this cycle to wash loads of no-iron fabrics such as sport

shirts, blouses, casual business clothes, permanent press, and blends.

Low Use this cycle to wash lightly-soiled loads of no-iron fabrics

such as sport shirts, blouses, casual business clothes, permanent press, and blends.

Low Use this cycle to wash lightly soiled garments indicating

“Machine Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing. This cycle features a spray rinse.

fabrics or special-care items washed by hand. Use this cycle to drain washer after cancelling a cycle or completing a cycle after a power failure.

an additional rinse cycle or to complete a load after power interruption. Also use for loads that require rinsing only.

Low Use this cycle every 30 washes to keep the inside of your

washer fresh and clean. This cycle uses a higher water level. Use with affresh® Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See “Washer Care.”

IMPORTANT: Do not place garments or other items in the washer during the Clean Washer with affresh® cycle. Use this cycle with an empty wash tub.

Cycle Details:

USING YOUR WASHER

WARNING

Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death,

re, or electrical shock.

1. Sort and prepare your laundry

• Empty pockets. Loose change, buttons, or any small object can pass under the agitator and become trapped, causing unexpected sounds.

• Sort items by recommended cycle, water temperature, and colorfastness.

• Separate heavily soiled items from lightly soiled.

• Separate delicate items from sturdy fabrics.

• Do not dry garments if stains remain after washing, because heat can set stains into fabric.

• Treat stains promptly.

• Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

• Mend rips and tears to avoid further damage to items during washing.

Helpful Tips:

• When washing water-proof or water-resistant items, load evenly.

• Use mesh garment bags to help avoid tangling when washing delicate or small items.

• Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

2. Add laundry products

Add a measured of amount of detergent or single-dose laundry packet into the basket.

If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes.

NOTE: Follow the manufacturer’s instructions to determine the amount of laundry products to use.

3. Load laundry into washer

Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing different sized items to reduce tangling.

IMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling.

4. Add liquid chlorine bleach

to dispenser

5. Add fabric softener to dispenser

(on some models)

Pour a measured amount of liquid fabric softener into dispenser; always follow manufacturer’s directions for correct amount of fabric softener based on your load size.

Dilute liquid fabric softener by lling the dispenser with warm water until liquid reaches the underside of the rim. See max ll line arrows.

IMPORTANT: Rinse option must be selected to 1 Rinse with Softener or 2 Rinses with Softener to ensure proper distribution of the fabric softener during the nal rinse portion of the cycle.

Adding Liquid Fabric Softener Manually to Wash Load

During the nal rinse, wait until the washer has completed lling, press the START/Pause button to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close the lid and press the START/Pause button again to start the washer.

MAX FILL

Liquid

Chlorine Bleach

Do not overll, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

6. Select cycle

Turn cycle knob to choose your wash cycle. For more information, see “Cycle Guide”.

7. Select LOAD SIZE

Select the load size setting most suitable for your load. Small will add a low amount of water for smaller loads and Ex Large will add the most amount of water for large or bulky loads. Items need to move freely.

8. Select WASH TEMP

Wash Temp

Tap Cold

This is the temperature from your faucet.

Suggested Fabrics

Dark colors that bleed or fade

Light soils

9. Select options, if desired

Select the desired cycle options. If you are using fabric softener, be sure to select one of the Fabric Softener options.

Once you select a cycle, select the desired wash temperature by turning the Wash Temp knob to the appropriate setting based on your load. All rinses are tap cold.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Wash Temp

Hot

Some cold water is added to save energy. This will be cooler than your hot water heater setting.

Warm

Some cold water will be added, so this will be cooler than what your previous washer provided.

Cool

Warm water may be added to assist in soil removal and to help dissolve detergents.

Cold

This is the temperature from your faucet. If your tap cold water is very cold, warm water may be added to assist in soil removal and help dissolve detergent.

Suggested Fabrics

Whites and pastels Durable garments

Heavy soils

Bright colors Moderate to light soils

Colors that bleed or fade

Light soils

Dark colors that bleed or fade

Light soils

10. Press START/Pause

to begin wash cycle

Press the START/Pause button to start the wash cycle. When the cycle has nished, the DONE indicator will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and rusting of metal hooks, zippers, and snaps.

Unlocking the lid to add garments

If you need to open the lid to add 1 or 2 missed garments: Press START/Pause; the lid will unlock once the

washer movement has stopped. This may take several minutes if the load was spinning at high speed. Then close lid and press START/Pause again to restart the cycle.

If lid is left open for more than 10 minutes, the water will pump out automatically.

WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

NOTE: This washer does not include inlet hoses. See the “Installation Instructions” for more information.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

1. Always follow the detergent manufacturer’s instructions

regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2. Use warm and hot wash water settings sometimes (not

exclusively cold water washes), because they do a better job of controlling the rate at which soils and detergent accumulate.

3. Always leave the washer lid open between uses to help dry

out the washer and prevent the buildup of odor-causing residue.

Cleaning Your Top Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning procedure:

Recommended Cycle for Cleaning the Washer

Refer to the “Cycle Guide” for the optimal cycle for cleaning the inside of the washer. Use this cycle with affresh® Washer Cleaner or liquid chlorine bleach as described below.

Begin procedure

1. affesh® Washer Cleaner Cycle Procedure (Recommended

for Best Performance):

a. Open the washer lid and remove any clothing or items. b. Place an affesh® Washer Cleaner tablet in the bottom of

the washer basket.

c. Do not place an affresh® Washer Cleaner tablet in the

detergent dispenser.

d. Do not add any detergent or other chemical to the washer

when following this procedure.

e. Close the washer lid. f. Select the cycle recommended for cleaning the inside of

the washer.

g. Press the START/Pause/Unlock button to start the cycle.

NOTE: For best results, do not interrupt cycle. If cycle must

be interrupted, press START/Pause/Unlock once or twice (depending on model). After the cycle has stopped, run a RINSE & SPIN cycle to rinse cleaner from washer.

2. Chlorine Bleach Procedure (Alternative): a. Open the washer lid and remove any clothing or items. b. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach

compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.

c. Close the washer lid. d. Do not add any detergent or other chemical to the washer

when following this procedure.

e. Select the cycle recommended for cleaning the inside of

the washer.

WASHER CARE (cont.)

f. Press the START/Pause/Unlock button to start the cycle. NOTE: For best results, do not interrupt cycle. If cycle must

be interrupted, press START/Pause/Unlock once or twice (depending on model). After the cycle has stopped, run a RINSE & SPIN cycle to rinse cleaner from washer.

Cleaning the Dispensers

After a period of using your washer, you may nd some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an allpurpose surface cleaner, if needed.

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer’s nish, do not use abrasive products.

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.

2. Turn off water supply to washer, to avoid ooding due

to water pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer

where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1. Shut off both water faucets; disconnect and drain water

inlet hoses.

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run

washer on RINSE & SPIN cycle for about 30 seconds to mix antifreeze and remaining water.

3. Unplug washer or disconnect power.

TRANSPORTING YOUR WASHER

1. Shut off both water faucets. Disconnect and drain water

inlet hoses.

2. If washer will be moved during freezing weather, follow

Winter Storage Care directions before moving.

3. Disconnect drain hose from drain system and drain any

remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket.

6. Drape power cord over edge and into washer basket.

7. Place packing tray from original shipping materials back

inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1. Refer to “Installation Instructions” to locate, level, and

connect washer.

2. Before using again, run washer through the following

recommended procedure:

To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death,

re, or electrical shock.

2. Plug in washer or reconnect power.

3. Run washer through Casual Regular cycle to clean washer

and remove antifreeze, if used. Use half the manufacturer’s recommended amount of detergent for a medium-size load.

WARNING

Electrical Shock Hazard

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Vibration or Off-Balance

Check the following for proper installation or see “Using Your Washer” section.

Noises

Clicking or metallic noises

Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming

Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have

Water Leaks

Check the following for proper installation:

Feet may not be in contact with the oor and locked.

Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4"

Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.

Objects caught in washer drain system.

Washer not level. Water may splash off basket if washer is not level. Check that

Fill hoses not attached tightly. Tighten ll-hose connection.

Front and rear feet must be in rm contact with oor, and washer must be level to operate properly.

(19 mm) piece of plywood under your washer will reduce sound. See “Level the Washer” in Installation Instructions.

Adding wet items to washer or adding more water to basket could unbalance washer.

Wash smaller loads to reduce imbalance. Do not tightly pack. Avoid washing single items. Use Normal cycle and Ex Large or Large load size for oversized,

non-absorbent items such as comforters or poly-lled jackets. See “Cycle Guide” and “Using Your Washer” in this Use and

Care Guide.

Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items.

It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the basket.

sound with periodic gurgling or surging as nal amounts of water are removed during the Drain & Spin cycles.

started the washer. This is normal.

load is not unbalanced or tightly packed.

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