W10560163B
TOP-LOADING
LAVEUSE À CHARGEMENT
WASHER
USE AND CARE GUIDE
Para una versión de estas instrucciones en español, visite www.whirlpool.com
Table of Contents
WASHER SAFETY .........................................................2
WHAT’S NEW UNDER THE LID? .................................3
CONTROL PANEL AND FEATURES ............................4
CYCLE GUIDE ............................................................... 5
USING YOUR WASHER ................................................6
WASHER MAINTENANCE ............................................8
TROUBLESHOOTING ................................................. 10
WARRANTY .................................................................14
ASSISTANCE OR SERVICE ........................ Back Cover
PAR LE DESSUS
GUIDE D’UTILISATION ET
D’ENTRETIEN
Table des matières
SÉCURITÉ DE LA LAVEUSE ......................................15
QUOI DE NEUF SOUS LE COUVERCLE? .................16
TABLEAU DE COMMANDE ET
CARACTÉRISTIQUES ................................................. 17
GUIDE DE PROGRAMMES ........................................19
UTILISATION DE LA LAVEUSE ..................................20
ENTRETIEN DE LA LAVEUSE ....................................23
DÉPANNAGE ............................................................... 25
GARANTIE ................................................................... 30
ASSISTANCE OU SERVICE ............ Couverture arrière
W10560163B
W10560164A-SP
WASHER SAFETY
2
WHAT’S NEW UNDER THE LID?
Your new washer will operate differently than your past agitator-style washer.
Lid Lock
To allow for higher spin speeds, the lid will lock and
the Lid Locked light will turn on. When this light is
lit, the lid is locked and cannot be opened. When
this light is blinking, the washer is paused. When
this light is off, the lid can be opened. After a cycle
is started, water will enter washer and then lock. If
you need to open the lid to add a garment after this
point, you must press START/Pause and wait for the
lid to unlock. The lid will only unlock after washer
movement has stopped. Depending on when in the
cycle you try to pause, it may take several seconds
to several minutes for the lid to unlock. Press START/
Pause to resume the cycle.
Sounds
At different stages of the wash cycle, you may
hear sounds and pauses that are different from
those of your previous washer. For example, you
may hear a clicking and hum at the beginning of
the cycle as the lid lock goes through a self-test.
There will be different kinds of humming and
whirring sounds as the agitator tests for load
balance or moves the load. And, sometimes,
you may hear nothing at all as the washer allows
time for clothes to soak.
Sensing
This washer will perform a series of spins to check
for load balance. During this time, a series of clicks
and a whirring noise signal that sensing technology
is determining if there is an off-balance load.
IMPORTANT:
• After the washer basket lls to the selected water level, the lid must be closed before the wash cycle can start.
If lling stops with the lid open, close lid and press START button.
• Rinse option must be selected to 1 Rinse with Softener or 2 Rinses with Softener to ensure fabric softener
dispenses at the correct time.
Spray Rinse
Select cycles default to a spray rinse. During these
cycles, you will hear water enter the washer as the
tub spins, allowing the rinse water to penetrate
clothes. Check the “Cycle Guide” for details.
3
CONTROL PANEL AND FEATURES
1
Not all features and options are available on all models.
1
LOAD SIZE
Select the setting most suitable for your load. Small
will add a low amount of water for smaller loads and Ex
Large will add the most amount of water for large or bulky
loads. Items need to move freely. Tightly packing can lead to
poor cleaning performance and may increase wrinkling and
tangling.
2
WASH TEMP
Wash Temp senses and maintains uniform water
temperatures by regulating incoming hot and cold water.
Select a wash temperature based on the type of fabric
and soils being washed. For best results and following
the garment label instructions, use the warmest wash
water safe for your fabric.
• On some models and cycles, warm and hot water may
be cooler than your previous washer.
• Even in a cold and cool water wash, some warm water
may be added to the washer to maintain a minimum
temperature.
3
WASH CYCLE KNOB
Use the Wash Cycle knob to select cycles on your washer.
Knob does not advance during the progress of the cycle,
see cycle status lights for each stage of the process. See
“Cycle Guide” for detailed descriptions of cycles.
RINSE OPTIONS
4
The following options may be added to most cycle.
See “Cycle Guide” for additional details.
Appearance may vary.
1 RINSE
This option is used to limit a cycle to one rinse.
2 RINSES
This option can be used to automatically add a
second rinse to most cycles.
1 RINSE with SOFTENER
This option must be selected if using fabric softener
during a cycle. It ensures that fabric softener is added
at the correct time in the rinse for even distribution.
2 RINSES with SOFTENER
This option turns on both the Fabric Softener and
the 2 Rinses option.
432
6
5
START/PAUSE BUTTON
Press to start the selected cycle; press again to pause the
cycle and unlock the lid. Press and hold for 3 seconds
to cancel a cycle.
NOTE: If the washer is spinning, it may take several
minutes to unlock the lid.
CYCLE STATUS LIGHTS INDICATOR
6
The Cycle Status Lights show the progress of a cycle.
At each stage of the process, you may notice sounds or
pauses that are different from traditional washers.
FILL
When the START/Pause button is pressed, the washer will
If the lid is open when the water stops entering the
NOTE: Avoid opening lid during sensing phase. The
WASH
You will hear the agitator moving the load. The motor
RINSE
5
ll to the selected water level. If the lid is closed when the
washer is done lling the lid will lock and the washer will
begin operation.
washer, the cycle will not begin until the lid has been
closed and the START/Pause button is pressed. If the
cycle has not been started within 10 minutes of the water
lling the washer, the washer will pump out the water.
sensing process will start over when the washer is
restarted. The FILL light may also come on during the
Soak and Wash portions of the cycle. This is normal. To
restart the washer after the lid has been opened press
START.
sounds may change at different stages in the cycle.
The wash time is determined by the selected soil level.
You will hear sounds similar to the wash cycle as the
washer rinses and moves the load. You may hear the
motor turning on briey (short hum) to move the basket
while lling. Fabric softener will be added if the 1 Rinse
with Softener or 2 Rinses with Softener option was
selected.
Some cycles use spray rinsing. After draining and
spinning out wash water, the washer will continue to
spin and spray in rinse water for the entire rinse time.
4
SPIN
The washer spins the load at increasing speeds for
proper water removal, based on the selected cycle
and spin speed.
DONE
Once the cycle is complete, this light will come on.
Remove the load promptly for best results.
CYCLE GUIDE
For best fabric care, choose the cycle that best ts the load being washed.
Not all cycles and options are available on all models.
LID LOCKED
To allow for higher spin speeds, the
lid will lock and the Lid Locked light
will turn on. When this light is lit, the
lid is locked and cannot be opened.
When this light is blinking, the washer
is paused. When this light is off, the lid
can be opened.
If you need to open the lid, press
START/Pause. The lid will unlock once
the washer movement has stopped.
This may take several minutes if the
load was spinning at high speed.
Press START/Pause again to resume
the cycle.
Items to wash: Cycle: Temperature*: Spin
Speed:
Cottons, linens,
and mixed garment
loads
Cottons, linens,
and mixed garment
loads
Cottons, linens,
and mixed garment
loads
No-iron fabrics,
cottons, perm
press, linens,
synthetics
No-iron fabrics,
cottons, perm
press, linens,
synthetics
Machine-wash
silks, hand-washed
fabrics
Hand-washed
garments or
dripping wet items
Swimsuits and
items requiring
rinsing without
detergent
No clothes in
washer
NOTE: If you are using fabric softener, be sure to select the 1 Rinse with Softener or 2 Rinses with Softener option.
*All rinses are cold.
Normal Light Hot
Normal Hot
Normal Heavy Hot
Casual
Regular
Casual
Light
Delicate Hot
Drain &
Spin
Rinse &
Spin
Clean Washer
with
®
affresh
Warm
Cool
Cold
Tap Cold
Warm
Cool
Cold
Tap Cold
Warm
Cool
Cold
Tap Cold
Hot
Warm
Cool
Cold
Tap Cold
Hot
Warm
Cool
Cold
Tap Cold
Warm
Cool
Cold
Tap Cold
N/A High This cycle uses a spin to shorten drying times for heavy
Cold rinse only High Combines a rinse and high speed spin for loads requiring
Hot
Warm
Cool
Cold
Tab Cold
High Use this cycle for lightly soiled mixed loads. This cycle
features a spray rinse.
High Use this cycle for normally soiled cottons and mixed fabric
loads. This cycle features a spray rinse.
High Use this cycle for heavily soiled or sturdy items. This cycle
features a spray rinse. Use this cycle for cleaning the interior
of the washer. See “Washer Care.”
Low Use this cycle to wash loads of no-iron fabrics such as sport
shirts, blouses, casual business clothes, permanent
press, and blends.
Low Use this cycle to wash lightly-soiled loads of no-iron fabrics
such as sport shirts, blouses, casual business clothes,
permanent press, and blends.
Low Use this cycle to wash lightly soiled garments indicating
“Machine Washable Silks” or “Gentle” cycle on the care
label. Place small items in mesh garment bags before washing. This cycle features a spray rinse.
fabrics or special-care items washed by hand. Use this
cycle to drain washer after cancelling a cycle or completing
a cycle after a power failure.
an additional rinse cycle or to complete a load after power
interruption. Also use for loads that require rinsing only.
Low Use this cycle every 30 washes to keep the inside of your
washer fresh and clean. This cycle uses a higher water level.
Use with affresh® Washer Cleaner tablet or liquid chlorine
bleach to thoroughly clean the inside of your washer. This
cycle should not be interrupted. See “Washer Care.”
IMPORTANT: Do not place garments or other items in the
washer during the Clean Washer with affresh® cycle. Use
this cycle with an empty wash tub.
Cycle Details:
5
USING YOUR WASHER
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
re, or electrical shock.
1. Sort and prepare your laundry
• Empty pockets. Loose change, buttons, or any small object
can pass under the agitator and become trapped, causing
unexpected sounds.
• Sort items by recommended cycle, water temperature,
and colorfastness.
• Separate heavily soiled items from lightly soiled.
• Separate delicate items from sturdy fabrics.
• Do not dry garments if stains remain after washing, because
heat can set stains into fabric.
• Treat stains promptly.
• Close zippers, fasten hooks, tie strings and sashes, and
remove non-washable trim and ornaments.
• Mend rips and tears to avoid further damage to items
during washing.
Helpful Tips:
• When washing water-proof or water-resistant items, load
evenly.
• Use mesh garment bags to help avoid tangling when washing
delicate or small items.
• Turn knits inside out to avoid pilling. Separate lint-takers from
lint-givers. Synthetics, knits, and corduroy fabrics will pick up
lint from towels, rugs, and chenille fabrics.
NOTE: Always read and follow fabric care label instructions to
avoid damage to your garments.
2. Add laundry products
Add a measured of amount of detergent or single-dose
laundry packet into the basket.
If using Oxi-type boosters, color-safe bleach, or fabric
softener crystals, add to the bottom of the washer basket
before adding clothes.
NOTE: Follow the manufacturer’s instructions to determine
the amount of laundry products to use.
6
3. Load laundry into washer
Load garments in loose heaps evenly
around basket wall. For best results, do
not pack the load tightly. Do not wrap
large items such as sheets around the
agitator; load them in loose piles around
the sides of the basket. Try mixing
different sized items to reduce tangling.
IMPORTANT: Do not tightly pack or
force items into washer. Items need to
move freely for best cleaning and to reduce
wrinkling and tangling.
4. Add liquid chlorine bleach
to dispenser
5. Add fabric softener to dispenser
(on some models)
Pour a measured amount of liquid fabric
softener into dispenser; always follow
manufacturer’s directions for correct amount
of fabric softener based on your load size.
Dilute liquid fabric softener by lling the dispenser with warm
water until liquid reaches the underside of the rim. See max ll
line arrows.
IMPORTANT: Rinse option must be selected
to 1 Rinse with Softener or 2 Rinses with
Softener to ensure proper distribution of the
fabric softener during the nal rinse portion
of the cycle.
Adding Liquid Fabric Softener Manually
to Wash Load
During the nal rinse, wait until the washer has completed
lling, press the START/Pause button to pause the washer.
Lift the lid and add the measured recommended amount of
liquid fabric softener. Do not use more than the recommended
amount. Close the lid and press the START/Pause button again
to start the washer.
MAX FILL
Liquid
Chlorine Bleach
Do not overll, dilute, or use more than 1 cup (250 mL).
Do not use color-safe bleach or Oxi products in the same
cycle with liquid chlorine bleach.
6. Select cycle
Turn cycle knob to choose your wash cycle. For more
information, see “Cycle Guide”.
7
7. Select LOAD SIZE
Select the load size setting most suitable for your load. Small
will add a low amount of water for smaller loads and Ex Large
will add the most amount of water for large or bulky loads.
Items need to move freely.
8. Select WASH TEMP
Wash Temp
Tap Cold
This is the temperature from
your faucet.
Suggested Fabrics
Dark colors that
bleed or fade
Light soils
9. Select options, if desired
Select the desired cycle options. If you are using fabric
softener, be sure to select one of the Fabric Softener options.
Once you select a cycle, select the desired wash temperature
by turning the Wash Temp knob to the appropriate setting
based on your load. All rinses are tap cold.
NOTE: Always read and follow fabric care label instructions
to avoid damage to your garments.
Wash Temp
Hot
Some cold water is added to save
energy. This will be cooler than
your hot water heater setting.
Warm
Some cold water will be added, so
this will be cooler than what your
previous washer provided.
Cool
Warm water may be added to
assist in soil removal and to help
dissolve detergents.
Cold
This is the temperature from your
faucet. If your tap cold water is
very cold, warm water may be
added to assist in soil removal and
help dissolve detergent.
Suggested Fabrics
Whites and pastels
Durable garments
Heavy soils
Bright colors
Moderate to light soils
Colors that bleed
or fade
Light soils
Dark colors that
bleed or fade
Light soils
10. Press START/Pause
to begin wash cycle
Press the START/Pause button to start the wash cycle. When
the cycle has nished, the DONE indicator will light. Promptly
remove garments after cycle has completed to avoid odor,
reduce wrinkling, and rusting of metal hooks, zippers, and
snaps.
Unlocking the lid to add garments
If you need to open the lid to add 1 or 2 missed garments:
Press START/Pause; the lid will unlock once the
washer movement has stopped. This may take several
minutes if the load was spinning at high speed. Then close
lid and press START/Pause again to restart the cycle.
If lid is left open for more than 10 minutes, the water will pump
out automatically.
WASHER MAINTENANCE
WATER INLET HOSES
Replace inlet hoses after 5 years of use to reduce the risk of
hose failure. Periodically inspect and replace inlet hoses if
bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses, mark the date of replacement
on the label with a permanent marker.
NOTE: This washer does not include inlet hoses. See the
“Installation Instructions” for more information.
8
WASHER CARE
Recommendations to Help Keep Your Washer Clean and
Performing at its Best
1. Always follow the detergent manufacturer’s instructions
regarding the amount of detergent to use. Never use more
than the recommended amount because that may increase
the rate at which detergent and soil residue accumulate
inside your washer, which in turn may result in undesirable
odor.
2. Use warm and hot wash water settings sometimes (not
exclusively cold water washes), because they do a better
job of controlling the rate at which soils and detergent
accumulate.
3. Always leave the washer lid open between uses to help dry
out the washer and prevent the buildup of odor-causing
residue.
Cleaning Your Top Loading Washer
Read these instructions completely before beginning the
routine cleaning processes recommended below. This Washer
Maintenance Procedure should be performed, at a minimum,
once per month or every 30 wash cycles, whichever occurs
sooner, to control the rate at which soils and detergent may
otherwise accumulate in your washer.
Cleaning the Inside of the Washer
To keep your washer odor-free, follow the usage instructions
provided above, and use this recommended monthly cleaning
procedure:
Recommended Cycle for Cleaning the Washer
Refer to the “Cycle Guide” for the optimal cycle for cleaning
the inside of the washer. Use this cycle with affresh® Washer
Cleaner or liquid chlorine bleach as described below.
Begin procedure
1. affesh® Washer Cleaner Cycle Procedure (Recommended
for Best Performance):
a. Open the washer lid and remove any clothing or items.
b. Place an affesh® Washer Cleaner tablet in the bottom of
the washer basket.
c. Do not place an affresh® Washer Cleaner tablet in the
detergent dispenser.
d. Do not add any detergent or other chemical to the washer
when following this procedure.
e. Close the washer lid.
f. Select the cycle recommended for cleaning the inside of
the washer.
g. Press the START/Pause/Unlock button to start the cycle.
NOTE: For best results, do not interrupt cycle. If cycle must
be interrupted, press START/Pause/Unlock once or twice
(depending on model). After the cycle has stopped, run a
RINSE & SPIN cycle to rinse cleaner from washer.
2. Chlorine Bleach Procedure (Alternative):
a. Open the washer lid and remove any clothing or items.
b. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach
compartment.
NOTE: Use of more liquid chlorine bleach than is
recommended above could cause washer damage over
time.
c. Close the washer lid.
d. Do not add any detergent or other chemical to the washer
when following this procedure.
e. Select the cycle recommended for cleaning the inside of
the washer.
WASHER CARE (cont.)
f. Press the START/Pause/Unlock button to start the cycle.
NOTE: For best results, do not interrupt cycle. If cycle must
be interrupted, press START/Pause/Unlock once or twice
(depending on model). After the cycle has stopped, run a
RINSE & SPIN cycle to rinse cleaner from washer.
Cleaning the Dispensers
After a period of using your washer, you may nd some residue
buildup in the washer’s dispensers. To remove residue from
the dispensers, wipe them with a damp cloth and towel dry.
Do not attempt to remove the dispensers or trim for cleaning.
The dispensers and trim are not removable. If your model has
a dispenser drawer, however, remove the drawer and clean
it before or after you run the Clean Washer cycle. Use an allpurpose surface cleaner, if needed.
Cleaning the Outside of the Washer
Use a soft, damp cloth or sponge to wipe away any spills. Use
only mild soaps or cleaners when cleaning external washer
surfaces.
IMPORTANT: To avoid damaging the washer’s nish, do not
use abrasive products.
NON-USE AND VACATION CARE
Operate your washer only when you are home. If moving, or
not using your washer for a period of time, follow these steps:
1. Unplug or disconnect power to washer.
2. Turn off water supply to washer, to avoid ooding due
to water pressure surge.
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut off both water faucets; disconnect and drain water
inlet hoses.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run
washer on RINSE & SPIN cycle for about 30 seconds
to mix antifreeze and remaining water.
3. Unplug washer or disconnect power.
TRANSPORTING YOUR WASHER
1. Shut off both water faucets. Disconnect and drain water
inlet hoses.
2. If washer will be moved during freezing weather, follow
Winter Storage Care directions before moving.
3. Disconnect drain hose from drain system and drain any
remaining water into a pan or bucket. Disconnect drain
hose from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Drape power cord over edge and into washer basket.
7. Place packing tray from original shipping materials back
inside washer. If you do not have packing tray, place heavy
blankets or towels into basket opening. Close lid and place
tape over lid and down front of washer. Keep lid taped until
washer is placed in new location.
9
REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage,
or moving:
1. Refer to “Installation Instructions” to locate, level, and
connect washer.
2. Before using again, run washer through the following
recommended procedure:
To use washer again:
1. Flush water pipes and hoses. Reconnect water inlet hoses.
Turn on both water faucets.
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
re, or electrical shock.
2. Plug in washer or reconnect power.
3. Run washer through Casual Regular cycle to clean washer
and remove antifreeze, if used. Use half the manufacturer’s
recommended amount of detergent for a medium-size load.
WARNING
Electrical Shock Hazard
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for
proper installation or
see “Using Your
Washer” section.
Noises
Clicking or metallic
noises
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have
Water Leaks
Check the following for
proper installation:
Feet may not be in contact with the
oor and locked.
Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4"
Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.
Objects caught in washer drain
system.
Washer not level. Water may splash off basket if washer is not level. Check that
Fill hoses not attached tightly. Tighten ll-hose connection.
Front and rear feet must be in rm contact with oor, and
washer must be level to operate properly.
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Normal cycle and Ex Large or Large load size for oversized,
non-absorbent items such as comforters or poly-lled jackets.
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
sound with periodic gurgling or surging as nal amounts of
water are removed during the Drain & Spin cycles.
started the washer. This is normal.
load is not unbalanced or tightly packed.
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